Best Complete Plumbing Services in New Orleans LA

I've been doing business with Noel's plumbing for the past two years since I've owned my home. They are consistent in the work they do. Very reliable. The workers who come out to complete the jobs are very respectful and pleasant. They did a reroute of pipes in my home in 2019 which was about a total of about $1700. They came and did another job this past spring 2021 for me, which was installing a washer hook-up in a laundry room. The total for that was about $3000. Both jobs I was satisfied with the completed work. Today I had a small leak in my bathroom upstairs and Mr. Noel sent a worker out to take a look at the problem. Instead of telling me how the problem needs to be solved, the worker just went ahead and fixed the problem without my consent. He should have told me what the problem was and then ask if I wanted him to complete the work. I don't mind spending the money to get it fixed but it's the principal of just going ahead and doing the work without asking for the green light. And also unfortunately the owner Mr. Noel is always rude and short with me when I ask questions. But is very nice when taking my payments. I'm not sure if it's an age factor because I am younger but there is no reason to run a business and get rude when your paying customer asks questions. When I explained to Mr. Noel that he was rude his reply was well I'm just direct. What a way to respond to a customer! No apologies or anything!! Whether you are direct or not, it is a certain way you should handle customers, especially repeat customers! I don't usually leave bad reviews on companies but me trying to speak with him about it was a waste of time. I'm very disappointed in this last transaction but overall in him being rude when asking questions. Every customer should have a right to ask questions especially when they are spending a decent amount of money with the company!!

Great comfort knowing that your firm and professional technicians are readily available to support our energy needs, especially given that we have elderly parents in the home. The level of politeness and consideration shown by all of Stuart's agents always exceeds expectations and distinguishes your firm at one of the best. Thank you!!!!

They came out for a water heater leak one of the contractors told me it needed to be replaced the insurance okayec as well week later came to install new water heater they told me its fine just need pressure valve changed the leak stopped but a week later ig started up again when i called i was told id have to setup a new claim and pay a new service fee and received attitude from receptionist.