Best Heating Boilers in Minneapolis MN

This review is in regards to the Vent Cleaning performed by Ryan and Seth on 08/17/2021. Ryan contacted us a week before to review the vent areas to confirm they were free from asbestos. This was to protect their crew and allow us to fix if needed before their scheduled visit. Ryan showed up on time for the review, was very professional and explained what they were going to do and what we needed to do to prepare for their cleaning. This really helped as we saved $5 a vent by removing each of them ourselves. We also moved furniture so they had 2 - 3 feet of room to do their cleaning. Ryan offered to help move furniture if we needed it. There was no asbestos found so we were good. Ryan and Seth arrived for the cleaning on time and performed the service as described. Once completed they showed us the before and after photos and we were pleased with the quality of their service. They went above and beyond with the dryer vent by replacing it for us and we are very thankful for their generosity and professionalism. Our trust in Standard Heating and Air was well placed and we will use them again and recommend them wholeheartedly for vent cleaning.

Since 6/19, we have had (and continue to have) the single most negative experience we have any had with a business, with Genz-Ryan relating to the replacement of our heating and cooling system. We have tried to get Genz-Ryan to correct the harm they caused. But while they have said they would refund the amounts due back to us, they have failed to do so. We may still need to proceed with contacting the MN Attorney General, Department of Commerce, and Better Business Bureau.In brief:-Genz-Ryan’s sales team initially persuaded us to allow them to charge $27,930.99 to our credit card for a suite of high-end, high-efficiency furnace and heat pump products because they represented the products would be the highest-end products manufactured by the brand Amana. Genz-Ryan also represented that we would receive that manufacturer’s lifetime warranty, and a separate Genz-Ryan warranty, that would ensure we would never have to pay to repair or replace the products (if that became necessary).-The charge also included several thousand dollars for an air filtration system Genz-Ryan’s salespeople said would make our air clean and safe. Then, we did research and discovered that the system would create significant quantities of ozone in our home, and directed Genz-Ryan to remove that system from our project and refund us the associated sums. Despite promising to refund thousands of dollars for that system, Genz-Ryan has failed to issue that refund.-Furthermore, after charging our credit card $27,930.99, Genz-Ryan promised to provide us with a pre-install written invoice identifying the specific high-end Amana products for which they had charged us. We diligently attempted to make Genz-Ryan prove that they were actually going to install the specific products they had “sold” to us. Genz-Ryan then failed to identify the products prior to install. They also failed to deliver the products to us early, for us to see in person, as promised.-On the day of install, we noticed that Genz-Ryan appeared to have installed different equipment than what they had promised. As confirmed by the technician on-site (and later by the company itself), the equipment they had installed was from a different brand we had never heard of and never agreed to purchase. This brand also did not carry the warranty for which we had been charged. When confronted on why they had done so, Genz-Ryan installers said that their manager had told them to install the different products because he had called us and we had authorized him to do so. Those assertions were completely false. We never authorized Genz-Ryan to charge our credit card or do our project wherein cheaper and different products with inferior warranties that we did not want would be installed, without our knowledge.-After originally claiming the different products were “basically the same,” Genz-Ryan managers eventually acknowledged that they do in fact sell those products for thousands of dollars less than the products they had promised to (and charged to) us.-After Genz-Ryan installed the unauthorized furnace/heat pump without our consent, those products immediately failed, and remained in a dysfunctional state for several days with 90-degree temps.-We have been trying to work with management to remedy the significant financial harm caused by their inaccurate representations, lack of disclosure, and unmet promises. We have asked Genz-Ryan to correct their errors by removing the unauthorized equipment they installed without our consent that we never agreed to purchase, and by refunding the large sums they charged us for products we did not receive.-Finally, the customer service has been the worst we have experienced. We have been routinely ignored and hung up on by Genz-Ryan’s management. When they have committed to getting us an answer by a specific time, they have not done so. They have acknowledged they need to make the situation right and will refund us, but they have not, despite our repeated efforts to get them to do so.

I have used Right Mark plumbing on more than one occasion and recommended to others who have had just as good experiences as I have. Responsive, professional, and reliable- highly recommend.

Tyler installed a clean out access to my sewer line because there wasn’t an accessible one for my very old home. He did a great job and now my house can be sold!

Super incapable and fraud people. Not sure why I have to even give 1 star. Go with someone else.