Best Home Renovations in Milwaukee WI

Plumber came out to the house to re-route a gas line that was previously for my washer and dryer to become a gas line for a cooktop. The contractor did something during installation that made our entire house smell like it was going to blow up. He told my husband this is normal (which it may be), but that the house should air out in 2 or 3 hours. 5 hours later we were all dizzy and had headaches. We went to dinner and left EVERY window open - only to come home and find that it was much better, but there was still a strong odor of gas. We called WE energies that night to take a look at things, and they said that there was certainly some kind of leak which seemed localized in the paneling between 2 cabinets (unaccessible visually or by hand), but they could not pinpoint the leak location exactly since it seemed to be seeping rather than leaking.

5 days later - we had started keeping our vent hood fan on 24/7 because of the gas smell in the house, and finally the technician came to install the gas range top, this guy was from SEARS. He was great, and told us right away that there was an existing smell of gas in the home. Upon him installing the equipment he noted that the joins that Brth Wilson did were extremely loose, and he had to tighten them up because they were all turning as he was trying to install the cooktop. He noted that the smell MAY have been because of the fact that the line was uncapped, and he suggested that we see if it cleared up after the cooktop was hooked up. It did not clear up, although it was much less after the lines were tightened and the cooktop was put in properly. So I called Borth Wilson a few days later to get them to come back out and fix the problem, because there was still a lingering gas smell.

The contractor came out and took a look at the joins, did the soap test on all of the joins and the piping that he had access to. He told his office that they believed the COOKTOP was leaking, and not the lines they had put in. I explained to Barb at the office that did not make sense since it was leaking WELL before the cooktop was put in, and WE had said they suspected the seepage was coming from the location that would not be accessible for a soap test. She argued this point with me for literally 10 minutes she insisted that they would not replace any lines or do any further work at this point because the equipment and labor is expensive. Then she informed me that essentially the only way they would reevaluate the issue is if I would do a test of the equipment, and shut off the valve to the cooktop itself, and see if the smell resolves. She also said she would contact the owner/Master Plumber to see what further they can do to resolve this issue.

My husband shut off the valve and it turned out the leak was exactly where we said it was, the plumber came back and was very courteous about the situation, he changed part after part until the issue was resolved. There was a faulty seal in one of the joins which was no fault of Borth Wilson in any way. I was very glad to get the problem taken care of over all, and I would use them again in the future. I do wish that the team would have listened to me as a customer more, but in the end the job got done right, and that is what I was paying for.

Fast, honest, professional and fairly priced. They Immediately answer when you call and appointments are scheduled quickly. Excellent follow up. Highly recommend!

I really couldn't have asked for a better plumber. I found Flow-Rite randomly on the web and after reading the positive reviews gave them a call. I was looking for a new water heater and didn't know if I wanted a standard model or a tankless. Ben reviewed the different options with me and offered to come out and look at my current set up free of charge to see which would work best. After meeting with him I decided to go with a tankless heater. We set up a time later that week for Ben to come out and do the installation. He and his assistant came out and spent the majority of the day ensuring everything was done to our specifications, letting us know when we needed to turn the water off and when we could use it again. They were kind and courteous to our entire family. They put drop clothes down from the front door to the basement . I was hesitant about the tankless water heater, however it worked just as Ben said it would. The next day my furnace went out and I thought it may have been connected to the work the plumbers were doing with the gas line (it wasn't). Ben came out on a Saturday and double checked everything just to make sure it didn't have anything to do with his work (once again it didn't). Our water heater came with a circulator which was unexpected, however Ben installed this piece as well, keeping true to his original quote even with the additional work. I'd recommend Ben to anyone although selfishly I hope he doesn't get much busier so he's available the next time I need him!