Best Frozen Pipe Repair Services in Madison WI

Disappointing. Had two different people from Mark's plumbing look at my toilet. $230 dollars later I ended up fixing it myself.

Every single one of these reviews have got to be fake. This business will scam you.

They offer free estimates. I called them after my house was flooded. They scheduled an appointment without any mention of price - I made the mistake of assuming they were going to give me an estimate before charging me. The technician showed up and I told him what I thought was wrong with it (I was correct, but I wanted to be sure before I purchased the part to replace it). He pulled out a replacement piece, a little piece of plastic that costs $15 online. He'd opened the bag before I could even ask - he never gave any kind of estimate. I just let him work, he turned the hot water heater on, and said that it was good to go. I was never told a dollar amount for the less than five minute visit to replace the part I could have replaced myself. I then asked him how much the piece cost and he said he didn't know - I was honestly still waiting for my free estimate.

I just got a bill for $261.20. That's $124 for the five minute visit, $124 for the little piece of plastic, and the rest tax. This was a total scam.

Also, the piece they replaced is notorious for malfunctioning when wet. I now know I could have just blow dried it. They took the original piece though, possibly to pawn off on the next guy.

EDIT:

After talking with them over the phone, they agreed to reduce the price by $60. That being said, when I asked why they charged so much for the little piece of plastic, they said the high cost was due to the 'labor' of putting it in. I asked what the $124 for the visit was, and they said that was 'labor'. So apparently the first thirty minutes of labor they charge is different from the additional labor they will charge you for actually doing any work. I'm not sure how that works out.

The fact that their technician took the piece that was removed instead of letting me keep it as a backup (or more likely, use it once it got dry so that I could give them their overpriced piece back) is still extremely sketchy.

We used Dave Jones for installation of an EV charger. Everything went great. Rodney was very professional, showed up as scheduled and quickly knocked out the job.

We hired Pertzborn to install some basic fixtures in a bathroom. Nice plumber, but we had issues with installation work. We provided the fixtures and they were willing to do the install and adjust related plumbing in the wall. They would not warranty the products of course, which we didn’t expect, because they didn’t provide them. Install of toilet was fine. Sink was installed with noticeable lean and they used white caulk fill seam along the wall when the fixture was is bone/light beige color. Plumber said he didn’t have right color with him when we asked the company about it after the install was done. We asked them to re-install/fix the installation. First, they complained about it not being their fixture, which has nothing to do with bad installation/the lean of the sink. Then they complained that the floor sloped to drain, which also has nothing to do with bad installation, especially since we had reviewed the slope of the floor with plumber when they first came out to scope the job and plumber said that slope was a non- issue/non-problem. Then, Pertzborn informed us that any additional visits or work to fix problem would be billed to us. I informed them that when contractors make a mistake, the contractor typically would fix the problem at their cost, not tell the customer that they will have to pay for fixing the poor workmanship. Ultimately, they re-installed the sink, and put correct color of caulk over the white caulk (now we have more caulk than what should normally be used). Also, we documented the arrival time and departure time for the plumber and felt they over-charged us by 1.5 hours (over the period of four or five visits) so we short-paid them on the final bill. Not a lot, but it mattered to us, especially considering the headaches we experienced, the unprofessional communication from the installation manager and company leadership, and the extra time we had to spend on emails and being at home to make sure they corrected their work (unwillingly). We requested the opportunity to come into their office and talk through our concerns about the billing. They responded with filing a lien against our home for the very small amount of money we short-paid them. Very bad experience with a company that is well-known in the Madison area. We would not recommend them to anyone based on the experience we had. We were completely shocked by the poor workmanship and unprofessionalism coming from Pertzborn staff and leadership.