Description
RESIDENTIAL & COMMERCIAL SERVICES For over 45 years, businesses and homeowners have chosen Monona Plumbing & Fire Protection for the dedicated, personalized service they receive when working with our company.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower repair, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Commercial Construction, Complete Sewer And Drain Cleaning Services, Design / Build, Earthwork, Equipment Repair, Fire Protection, Frozen Pipes, Gas Piping, Gas Systems, Grease Traps, Inspection Services, Installation And Service, Medical Gas, New Plumbing Fixture, Plumbing Maintenance, Plumbing Systems, Plumbing Technician, Residential And Commercial Plumbing, Same Day Emergency Service, Service Call, Sewer Mains, Site Utilities, Site Work, Storm Drains, Storm Sewer, Sump Pumps, System Repairs, Wastewater Treatment, Water Heaters, Water Mains,
Reviews
I am very impressed and thankful for the wonderful work they did for us! The reps were very fast, knowledgeable, friendly, professional and honest. Thank you so much for helping us when we needed you! I highly recommend this company!
I was extremely impressed with how responsive and thorough their whole team is. Thank you for all of your hard work!!!
The folks at Monona Plumbing are responsive, knowledgeable and friendly. They have helped replace a toilet and a water softener for us and both experiences were problem free. We really appreciated their professionalism. Highly recommended!
Lucas Strelow
7 months ago
Quick response, very professional and cleaned everything, offered professional advice, and very reasonable pricing.
Adam Aeschlimann
7 years ago
They were prompt with their responsiveness, incredibly courteous and seemed to care about my home
Jim Christensen
3 years ago
We have used them several times, and they have provided outstanding service, and done their work quickly and professionally. They are the top of my list whenever I have plumbing issues.
jessica nordskog
6 years ago
Monona Plumbing & Fire was quick, affordable and very easy to work with. Todd did a great job explaining everything to me. He was very thorough and fixed everything in a very timely manner. I highly recommend using them.
Best plumbers in the county. Great service.
Felipe Hernandez
5 years ago
Great quality and professionalism all around!
Abby Alarape
6 months ago
Terry E. was very professional, kind and informative about the shower issue we had. Great customer service.
Jolyn Sandford
4 years ago
Fast and timely service with courteous technicians! Luke was sent to fix our leaking toilet, and was very nice about letting me watch over his shoulder, since I was curious about what was wrong. He pointed out the various parts he was replacing and why, tidied up after he was done, and then after that, assisted us in identifying the main shutoff valve (which wasn't where we expected) and helped us diagnose and fix a separate problem with our water heater! We have only recently moved into this house so all of this was super helpful!
Adrieanna Zimmerman
a year ago
Your plumber Rodney is amazing! I've been working with him on a few of our plumbing projects and he has been amazing to work with. He's super responsive, friendly, professional, and always does an incredible job. We will continue to always request Rodney as he really sets the bar high!
Natalie Weasler
6 years ago
I've used Monona Plumbing a few times and not once have had a bad experience. They were able to get someone out quickly, the techs were amazing, and the prices were reasonable. I refuse to use anyone else
USE SOMEONE ELSE!! if I could give negative stars I would! My water heater was leaking, I called and was quoted 1k to replace with identical model. Next morning a servicemen was sitting in my drive for over an hour, waiting for a second truck to arrive with the new water heater. It took 3 guys another hour to install the new one. They were told to leave the old one, but they stole it. I was sent a bill for $1900, and it wasnt itemized. So I have no idea how much I am paying someone to sit in my driveway because they didnt come prepared. I spoke with Kevin about making payments, and it was all okay, but a week after the conversation they filed a lien on me. ontop of it being during a pandemic, with people being out of work, struggling and agreeing to make payment. How shameful and unprofessional. Now I cant even get a return phone call. EVERYONE be wary.
Thomas Nugent
3 months ago
Todd the repairman showed up and spent a few hours in direct sunlight on this 90+ degree day, and worked continuously until he got the blockage taken care of. Very professional and extremely knowledgeable about how to get my line clean. I'll definitely call them back if I need further assistance.
Steve Eisenberg
2 years ago
My 88 year old mother had toilet and shower issues- the toilets wouldn't flush and shower wouldn't drain. She was very upset as 88 year olds tend to get. I called Monona plumbing and they were at her condo within 2 hours and took care of everything. The toilets are working and my mother has calmed down. Dave and Mike responded to mom's condo and called me to let me know when they would arrive and then updated me when the job was done. I am very impressed with the service, quality of the work and fantastic responsiveness. I would highly recommend Monona plumbing- i am extremely satisfied that I called them- Really terrific work.
First plumber did not have the correct supplies with her. Another plumber had to come the next day and do the required work.
I had called around and other plumbers like the one in Arlington would not see me till the end on the week.
Monona Plumbing sent Todd out to my place on the same day that I called. My system was backing up into the basement. Todd was patient, kind, and helpful. He also gave recommendations. Todd was very professional.
Thank You
Leroy Brandt
9 months ago
Monona Plumbing answered our call for a plugged sewer lateral on a Sunday morning. Travis was very professional and explained everything he was doing and also suggested why we might be having the problem.
He recommended that we have an inspection if the problem persisted.
Andrew came out a few days later after our call for an inspection of our sewer line. Andrew showed me our sewer line as he was running his camera through and explained what was going on and he also took photos of project to show management.
After talking to Preston in the office, project manager Jeff called and made the appointment to meet me and get depths and mark the location for excavating and replacing a portion of our sewer lateral. It’s not a pleasant thought that we have to remove some driveway and dig up some of our lawn.
After these two men left our hone and property you couldn’t even tell that trey had been here.
Matthew Foster (The Carpe DM)
7 months ago
They are great at being prompt and getting things done efficiently. They also maintain a friendly attitude the whole time! Thanks!
Bruce Kuzmanich
a year ago
Way too expensive for service provided. They charge based on time of service in 15-minute intervals. They didn't bring the tools to do the job and spent too much time going back and forth to their truck for materials that should have been on hand. This added about $100 to our bill. Trying to save time/money, I helped by going to the basement to turn off the water and tested the faucets.
Brinnan Shaffer
6 years ago
They were able to come very quickly and early in the morning, which was important to me. The gentleman who showed up was kind, knowledgable, and efficient. He made sure that I was 100% satisfied and even stayed an extra 5 or so minutes to answer questions I had about future work. I would hire him, specifically, again in a heart beat!!
Very responsive and professional. Luke was fantastic! He stayed until the job was done. We are so happy to have hot water back in our kitchen sink. Thank you. We'll be using your services again.
Could not get a single detail correct when I called. Do not use!
Our kitchen sink drain backed up, of course early Saturday morning, so we waited until early Monday morning to call to get an appointment. They came and cleaned it all out by midday. Great response time, professional, pleasant ... pretty much everything one could ask for. This is the first service job I have had Monona do, but they worked on two remodeling projects for us - our kitchen and then our bathroom. They did good work then so I expected them to do equally well this time. They did not disappoint.
We inquired about bathtub replacement. They were quick to respond and Derek came out to look at our project. We felt comfortable with Derek and the guidance he was giving us. We agreed that he would send us quotes and information related to our project within the next 10 days. After two weeks (and not hearing from Derek), I sent an email asking when would could expect the quotes. He responded immediately saying he would send it by the end of that day for sure. It has been 4 weeks since that last email and we have received nothing. This is very disappointing. We would not feel confident in working with a company that is unwilling to send updates keeping us informed about our project. If they were letting us know that they needed more time it would be more acceptable. Over promising and under delivering (or in our case Not delivering at all) is not acceptable.
Lucas Zilliox
2 years ago
Uncle Keith TV
2 years ago
Got us in on short notice (here less than two hours after calling), very professional, problems solved. Thanks MPFP!
I've been using these guys for years and they're the first people I call when water is leaking all over the place. Reasonably priced
Joseph Kutzke
7 months ago
Every experience has been, although situational, unpleasant, filled with some sort of joy that eases the stress just enough. Taylor, in particular is especially good at just taking the 'how may I help approach. Will always recommend. Thanks everyone that's a part of this spectacular company.
Yesterday morning we had a pipe burst and flood our basement with water. Luke was extremely responsive to our emergency call and had our leak identified and fixed inside an hour. He was a pleasure to work with and I would recommend his services and Monona Plumbing without reservation.
Good friendly service. Work was done with quality and on time.
Evan did an awesome job with the repairs we needed.
Charles Czuprynski
4 years ago
Monona Plumbing put in a battery backup sump pump and new PVC outlet pipe. Work was done well and in a timely manner. Price was competitive with other plumbing companies.
Cody Martalock
5 years ago
Very satisfied with the service. Thank you so much.
Well I called these guys on a Saturday night and they paged Cody, who was on another job nearby. From calling and having Cody show up was about 15 minutes. It was amazing how fast he came on a Saturday night. I had a great experience. A+++
Great guys! Quick and friendly!
I looked into a couple other plumbers during a recent upgrade for my kitchen (faucet, disposal, filter, dishwasher, and plumbing for new sink). I very much appreciated the friendly, professional service from MPFP. From getting an estimate to the final installation, they were always responsive and knowledgable. The installer went above and beyond in getting a proper fit for my dishwasher under a new countertop, which would have cost me hours and $$ to have done otherwise. Thank you so much to the team at MPFP. I have already, and will continue, to recommend you to others, and will certainly be back for any future plumbing needs.
We've worked with Monona Plumbing and Fire for a bathroom remodel and an issue with an outdoor gas line. All of our interactions with Monona PFP have been excellent. Highly recommend in all aspects, especially the prompt, thorough service.
My experience with Monona Plumbing was excellent! They were courteous, professional, and clean, and their work was neat. I was very impressed, and will be contacting them in the future.
Jeff “Guy Smiley” G
2 years ago
Nice people and great work
I was very impressed by how honest and helpful they were! Instead of doing something to just charge money, they told me what the problem was and how to really fix it! He took the time to explain how to make sure I don't have a problem in the future and then set it up so they will automatically check in with me. They were very helpful!!!
Multiple times we've called Monona Plumbing this year under different types of circumstances. Every single time they've showed up quickly, were very professional, and completed the jobs perfectly. Wish all service providers were like them. I recommend Monona Plumbing 100%.
Dwight Anderson
7 years ago
Prompt. Efficient. Very helpful in pointing out a change I could make to improve my water softener. No hard sell. Professional.
Michelle Livanos
3 weeks ago
IN RESPONSE TO THE RESPONSE BELOW:
There was no MISUNDERSTANDING in our call for service. We had a leaky shower/tub faucet and a leaky toilet. It doesn't get any simpler than that. We were advised that there was ABSOLUTELY NO WAY to fix the leaky faucet for the tub/shower. The plumber claimed that she didn't know the brand of the faucet and it would take HOURS to find the parts, if the parts could be found - AND that our only real resolution was to either 1) put in a free-standing tub that could only be a tub and not a shower or 2) to completely GUT our bathroom to put in a walled shower/tub unit. In addition, we would have to hire a Project Manager with them, to coordinate all the re-doing and going-ons in our bathroom. Remember, it started with a leaky faucet, A. Kai? Moving onto the American Standard toilet that had a leak - she didn't have the parts on her van. ??? Considering that I was behind a Monona Plumbing van on the way home that was going under the speed limit on the beltline, I can see why they don't have parts on their van. The SLOW commute to get parts surely adds to the bill. And talking about the bill, the plumber left without giving us a bill or a quote. We had to call their billing dept. to be told it was going to cost us $300 to fix the toilet and get an earful about gutting the bathroom and our choice of free-standing tubs. We called another plumber who arrived and knew right off the bat the brand of the tub/shower faucet - said that it was an excellent brand - and that HE HAD THE PARTS RIGHT ON HIS VAN! Wow! What a concept. The leak was fixed in under 10 minutes. There was no mention of needing to gut our bathroom to fix a leak. Beware of Monona Plumbers. You might get your bathroom gutted for no real reason in your favor.
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We had a leak in our free-standing tub/shower. The Monona plumber said that there was NO way to fix it - she wouldn't be able to get the parts - AND that we would need to completely remodel our bathroom, get rid of our tub/shower, hire a parts Coordinator through Monona Plumbing to get the job done, and oh! put in a tub and not a shower. LOL. (I can laugh about it now.) We called a different plumber after that - who said that the tub/shower faucet we had was an excellent brand - and it was fixed in less than 10 minutes. (He didn't need to get in his van and drive around to get the part. He already had it, unlike the Monona plumber to fix our American standard toilet.) Now there is no dripping. No having to replace our tub/shower. No need to gut our freaking bathroom. Problem solved. If you have a plumbing issue, go with a pro, and not a company that doesn't know plumbing products. Not all houses are going to be the same age with the same parts and stuff.
Thank you Jim C for choosing to come check out our main water valve leak in our basement. I was in fear of a basement filled with water. Of course this happened when my husband was gone out of town fishing. MPF didn't have any openings until the following week. In over hearing my problem he came and fixed our leak immediately. He was professional, responsive and explained why it leaked and what fixed it. My thanks to MPF and Jim for your help.
Gregory Smith
2 years ago
Very responsive and timely, professional service providers.
We recommend to anyone looking for work to be done.
Terry was very competent, friendly, instructive, and efficient. Great communication. Needed all sink and toilet turn-off valves and piping replaced due to hard water corrosion. Not bothered by me watching and asking questions. Great service and team!
Tyrone Kercher
4 years ago
Every time I need them for a client, they do an amazing job and they have top notch customer care. Never disappointed.
“Monona Plumbing & Fire Protection is a professional company. Same day service and they were kind and on time. Luke did a great job!! He is awesome!! I am really happy with the results and recommend this company to others.”
These are the worst people I have ever had the displeasure of having to talk to. I was hit on my longboard by one of their trucks while rightfully crossing an intersection and they refused to pay for even the parts of my longboard they broke. Their safety director Jay Jennings doesn't know basic traffic laws (that you're not allowed to hit pedestrians while they cross a crosswalk) and even lied about what happened. After they did not return my calls for three weeks and with no help from law enforcement, I have given up and resorted to Google reviews. If you see one of their trucks on the road, steer clear.
Gustavo Rohenes
2 years ago
Ryan Wrolstad
3 years ago
Great customer service all around, from the first phone call to our tech making sure the dogs didn't get loose and just generally awesome! Can't say enough, new water heater works great.
Ann Baumgartner
4 years ago
Carlos Saucedo
2 years ago
Great service, professional and affortable prices.
Had a toilet leak and Monona Plumbing was prompt in replying to my call and scheduling a day to get it fixed. Chuck was great to work with as he was both skilled and willing to answer questions!
Been using these guys for many years... Still the best plumbers around!
We had a broken water heater. The technician came out to our house within hours. We talked about tankless vs. tank heaters. He seemed very knowledgeable and helpful with letting us know what would be needed for each type. We ended up going a little different way and buying a heater online. They were available for installation. They were great!!! Had an appointment time the following day, were on time, efficient and did a wonderful job. They had helpful inform to share and were not pushy. We will be back for any plumbing needs!
Patrick Joyce
a month ago
Handled two problems in one site visit. Called on a Sunday evening (Non-emergency), Monona PFP called back by 8:30am and had plumber working on problem by 12:30pm that day. Very professional, flexible and finished these two items efficiently and to our satisfaction.
They are excellent if you need someone on short notice and don't mind paying a premium for getting the job done fast. For more routine work, they seem over-priced to me. For example, I did not expect a bill of $500 to replace a laundry room faucet. They charge about 250% of retail for the parts (based on looking up the parts they used on the internet and comparing with the price they charged) and $250 for the labor was also a bit high for this job on a non-emergency basis. That said, they were very courteous and I don't expect to have any trouble with that faucet.
They were quick and professional! We're glad we went with them. They fixed some poor pipe installation under our sink and added an air gap and it's all working great!
Todd Vesely stopped by to unplug a very clogged sink. He was thorough and wanted to be sure he had cleared everything out. He also had suggestions for helping to prevent future blockage. He was also polite, respectful and somewhat of a stand up comic . Today whether in business or in personal exchanges with businesses you do not always receive the customer service you would expect. So it is all the more refreshing and appreciated when someone demonstrates best practice & does so with pride & efficiency. Thank you, Todd! Best, Sharyl
Very poor service. First of all the plumber who came to my place to fix a leak, broke something else. He waited for an hour to get that part and charge me for all the time, even though he had broken that part. When I call them to pay my bill they were very rude over the phone as well. Unbelievable, poor customer care service. I suggest using different plumbing companies.
Later, I worked with Avid plumbing for a different issue and they were just amazing. Avid plumbing had very reasonable price and very professional staff, compare to Monona plumbing.
After our epic flood Monona Plumbing & Fire Protection service came out to replace our drowned water heater and clean out our drain. Superb service from their front desk to their technicians. Highly recommend their services.
Monona Plumbing & Fire Protection are the absolute best. I would never call anyone else. They really know what they are doing, so friendly and knowledgeable.
Very good experience. Todd was very knowledgeable, neat and tidy, informational and pleasant to work with.
Jennifer Wolf
6 years ago
VERY POSITIVE EXPERIENCE! They showed up right now time and called to verify someone would be home. I even had two people call to verify they were on the way so I knew they were on it to get someone to help us. Luke was GREAT! He spent time figuring out our problem and walked me through what he found. He was even nice enough to show me where our main water shut off valve is. As a homeowner everyone should know where that is and he was nice enough to make me aware. He even made a follow up call to make sure things were still on the up and up and the leak was fixed. Highly recommend! Thank you!!!
Jacob Johnson
2 years ago
We have now used Monona Plumbing twice, once in a plumbing-emergency (broken shower pipe) situation and once to install a new sink and faucet which included completely redoing the previous drain setup. We were extremely impressed with both experiences with the professionalism and quality of their work, and we would certainly use them again.
Cooper Manthei
2 years ago
Kristina Marie
4 years ago
Fast. Helpful and knowledgeable. Definitely will use them again!
Christine Bowar
a month ago
Don’t waste your time with these guys!!
First meeting with plumber I was told the job would need a project mgr, he took pics and said project mgr would be in touch. I waited close to a week , called and was told Tom’s very busy and if I don’t hear from him in a few days I should call back?!? Tom called me 2 days ltr and set up a time to come and further look at job. He came looked at it for about 5 min said he was going to talk to some other guys to figure out options for me. I waited ANOTHER week and called Tom…. He said ,”yeah we are going to pass on the job”. I said it would’ve been nice to know this before 3 weeks went by and I was waiting on them. He said he’s been busy
No consideration for other people’s time and very unprofessional
Called action plumbing and had them at my shop in 3 days and job was done in just over an hour
The actual physical service was fine, but the billing department is apparently non-existent. We received a bill via email for at the beginning of November for work done in late October. My partner thought I paid it, and I thought he did. We heard nothing from the company until March, when we received a phone call threatening us with a lien on our house for non-payment--four months later, without one paper reminder bill or email sent during that period. I then tried to pay the bill online a few times, and was unable to due to God knows what; the system glitched at a different point in the process each time I tried. Then I paid the bill by mail, and THEN I got a letter from a lien company the day after they cashed the check. We won't be using them again.
Super professional and very competitive!
I have a leakage problem in the basement and the company sent a gentlemen by the name of Mike to fix the problem. He was very prompt and when looking at the leak he found that the problem was with the toilet in the first floor apartment. He removed the toilet and fixed the problem and replaced all the necessary plumbing issues that arose. Make sure that there was not leakage before he left and cleaned up the area. He was very thorough, friendship, helpful and explained what he was doing at all times and answered any questions I had. I found him to be a very good technician and very knowledge. I would recommend him for any plumbing work that needs to be done.
Eleanora Givens
3 years ago
We have been using Monona Plumbing for years. Their customer service is excellent and their quality of work is superb! If you need plumbing work, call them. Also, their cost is reasonable!!!!
Matt Anderson
6 years ago
Great service. We only had a minor issue, and cost wasn't bad either. Would recommend to others!!
Very professional, quality work. Would use them again.
I needed a water softener swapped out and some other work in our bathroom for a small remodel we did. A guy came out to quote it the next day and the price was fair. During the project, the plumber ran into an issue where he needed some extra parts. I appreciated the fact that he had them on hand in his truck, and didn't charge me for them. They came in right at their quote, even with the extra work. Very professional professional.
Hot water heater was blowing fuses a lot. Technician went above and beyond to find out what was causing it. Turned out to be an electrical issue. I appreciated his honesty and trying to help diagnose the issue.
Calvin Harmsen
a year ago
Everyone that we dealt with was very friendly and helpful. The technician Luke did a great job replacing our well pressure tank and explaining everything to us. He also repaired a leaking pipe. The technician who diagnosed the problem was also very good. We would definitely recommend this company.
Derek and his plumbing team were VERY responsive, followed through with the work and got the job done inside of one business week!! Thank you so much for us being able to rely on you (for our rental properties). You guys rock!! Nick D
Deb Golackson
2 months ago
I called them on a Friday morning needing a new direct vent water heater in a rental, and they were able to get it installed that same afternoon so the tenants didn't have to go all weekend without hot water. Will most certainly be using them for future needs.
Very professional and friendly. Excellent communication with us on the entire project. Other companies we called did not even call us back giving us an estimate and MPFP of Monroe called us right away and got the work done fast. They helped us create a basement bathroom.
Austin Anlauf
5 years ago
Monona has been proven to be committed to attention to detail under the scope of budget. They are honest people working under an honest scope of work
Bryan Reagan
2 months ago
Great work on our fridge line! Ended up having a ton of questions as new homeowners on the plumbing in the house and they were very gracious and informative with the their time. They have their stuff squared away and will definitely go back for future plumbing work.
Kathryn brewer
2 years ago
Rodney was prompt, courteous, professional. Best repair person I have ever used! Everything done and explained. He was a gem!
Erin Isenring
4 years ago
We just started using Monana Plumbing since our old plumber went out of business. We have been very happy with our services. They are prompt and professional every time we have used them.
Shirley Schenning
a year ago
Fixed our plugged toilet and installed a hand held shower head the same day I called. Efficient and gave us tips on preventing future problems.
Aaron Halstead
4 years ago
Monona Plumbing was very responsive when we had an issue with both a leaky toilet, as well as a need to replace a kitchen faucet. They were on time and reasonably priced.
Monona Plumbing has done work for me on a couple of different occasions. Most recently a water heater replacement. Good quality work and excellent technicians every time.
Eileen Dresser
2 years ago
Check out leak in dishwasher. Technician very through, explained things well. Confident he found the problem.
Loren D'Amico
5 years ago
Good work, nice people, they show up quickly. Not the most efficient and obscene prices.
Every single one of these reviews have got to be fake. This business will scam you.
They offer free estimates. I called them after my house was flooded. They scheduled an appointment without any mention of price - I made the mistake of assuming they were going to give me an estimate before charging me. The technician showed up and I told him what I thought was wrong with it (I was correct, but I wanted to be sure before I purchased the part to replace it). He pulled out a replacement piece, a little piece of plastic that costs $15 online. He'd opened the bag before I could even ask - he never gave any kind of estimate. I just let him work, he turned the hot water heater on, and said that it was good to go. I was never told a dollar amount for the less than five minute visit to replace the part I could have replaced myself. I then asked him how much the piece cost and he said he didn't know - I was honestly still waiting for my free estimate.
I just got a bill for $261.20. That's $124 for the five minute visit, $124 for the little piece of plastic, and the rest tax. This was a total scam.
Also, the piece they replaced is notorious for malfunctioning when wet. I now know I could have just blow dried it. They took the original piece though, possibly to pawn off on the next guy.
EDIT:
After talking with them over the phone, they agreed to reduce the price by $60. That being said, when I asked why they charged so much for the little piece of plastic, they said the high cost was due to the 'labor' of putting it in. I asked what the $124 for the visit was, and they said that was 'labor'. So apparently the first thirty minutes of labor they charge is different from the additional labor they will charge you for actually doing any work. I'm not sure how that works out.
The fact that their technician took the piece that was removed instead of letting me keep it as a backup (or more likely, use it once it got dry so that I could give them their overpriced piece back) is still extremely sketchy.
Call yesterday with no hot water:
- Aleshia was courtious and professional
- Service Tech, Jim, with an hour and hot water shortly there after.
- Replacement part was ordered yesterday, arrived today, Service Tech just left with new part installed and hot water at our finger tips.
I will go nowhere else for my plumbing needs.
Thank you.
Had a frozen pipe in the basement, which started leaking and flooded the floor. Called Monona Plumbing, service was excellent. I am very grateful for all the help we received.
Was impressed with overall service, responsiveness and how quickly everything was resolved with no hot water. Eric out of the Monroe office got the job done fast and gave updates which is greatly appreciated!
All the stars for Brian, and wish I could give more. He explained what he was doing and why very clearly, and did beautiful work that looks much better than it did before. As a new homeowner, it’s nerve-wracking to have unexpected repairs, but he was incredibly reassuring, and absolutely went above and beyond in his work, and to help me feel safe. He explained what I did and didn’t need, and refused to upsell me for unnecessary repairs that I originally thought I needed. He didn’t mind that I watched him work, and was incredibly patient with my many questions. Highly recommend requesting him if you’re able to, he’s fantastic.
Plugged kitchen drain in third floor condo. Service man arrived within a couple hours. He was very courteous and promptly had the plugged line free. He also replace an aging garbage disposer that was rusting through.
amandeep badwal
a year ago
Good and professional
Jennifer Scianna
6 years ago
So, it's a Saturday, and my kitchen sink decided to bring water from the depths back to me without it even running. No good. Well, we waited until after 8pm to call a plumber thinking it'd have to wait until Monday anyways. NOT SO! Monona plumbing was super easy to get a hold of, and they were here within the hour as their guy wasn't too far away. The plumber seemed knowledgeable, and he had it fixed quickly WITHOUT WAKING MY SLEEPING 1yo. Huge bonus. Will definitely call in the future.
Michael Carlyle
a year ago
Chuck showed up on time as promised, was very friendly and personable, and was in and out in no time, installing my Wi-Fi safety shutoff valve in under an hour. As far as the business is concerned — of all I contacted, Monona was the most responsive, the most in depth, and fairly significantly the best value, and they asked about mask preferences ahead of time (which were adhered to!), which is not something I have experienced with other contractors. I would happily contact Rick again for an estimate or have Chuck do work for me. Well done.
lori Genschaw
7 years ago
I'm happy with the work that I had done from Monona Plumbing, I will recommend them to my friends and family : )
Our water heater was leaking, Oasen Plumming said they couldn't make it out soon enough so the recommended we contact Monona PFP. I called Monona PFP, they came out that day and replaced the water heater at a fair price. I even gave them the wrong garage code number, so they had to come out a second time, after they got ahold of me and I gave them the correct garage code number (ooops 😳). Despite my mistake, the were kind, gracious and still made it work. Technician was finishing up when I got home from work, explained everything, very nice and professional. I had a great experiance with Monona FPF and will be using them in the future. Thanks Monona PFP!!!
I was awakened on a Friday at 6 AM by the security alarm and the site was determined to be the basement laundry room. The alarm was triggered by collapse of a good portion of the ceiling along with a light fixture due to water damage. I assumed it was a pipe but there was no obvious source that I could see. Monona plumbing was the fourth plumber that I called after 7 AM and were able to respond before noon. The prior three were not be able to respond until the following Monday. Monona removed a few more feet of drywall to reach a pipe with a crack in it and repaired it. I am very thankful to them for their responsiveness.
Lynn Dieffenbach
5 months ago
Monona Plumbing and Fire Protection has provided excellent service on two occasions. Replacing the water heater was a bit of a challenge but Terry E was efficient, professional and kind during the entire process.
Super place if they don't have it you don't need it
Kira Faulkner
7 years ago
Excellent, fast service! Todd Vesely came out within an hour from my call and fixed the problem right away. He was kind and courteous and took the time to educate me about the plumbing in our house. We've used Monona plumbing quite a few times and couldn't be happier with their expertise and customer service. Thank you!
Carrie Madison
3 years ago
I have worked with Monona Plumbing for many years for both home and business plumbing projects. They have been able to solve issues others have not. Both myself and my tenants have been treated with professional and care. Highly recommend!
Kauhane Akiona-Ray
a year ago
Thank God for Todd!
Plumbing issues are always a surprise; and for us - always at the least opportune time. Fortunately we have people like Monona Plumbing to service our area, and more specifically, Todd! His level of professionalism and expertise has been phenomenal. Whether or not it's a Holiday, rain, or shine, I've always had amazing experiences when dealing with Todd at Monona Plumbing. Thank you for your service and the amount of value you provide!
Called Ed and Derek to help us finish an apartment building in the area. They were able to get a couple guys out to help us knock it out to keep us on schedule. Mick went above and beyond to knock out the list, staying through the evening to get it done. I wish all plumbers were as accommodating! Thanks for the great job guys! Can’t wait to do more work with you in the future!
Plumber was friendly, prompt, and knowledgeable!
Peter Tropman
3 years ago
20+ year-old water heater died. Called Monona Plumbing at about 9 am. Austin arrived as promised around 3 pm. New water heater was installed and working before 6 pm. Very professional, clean job. I was billed for the price that had been quoted in advance.
Robert J Bratt
3 years ago
I've called them twice in the last 12 months. I couldn't be happier with them.
Andrew Carter Reyes Contreas
3 years ago
Steve came over to diagnose and fix the water heater in my apartment. He did so quickly, and even helped fix an issue with my toilet. Great tech and company
Eileen Mallow
3 years ago
Not just unhelpful, but yelled at me for having a problem.
Joshua James (wis_country_boy)
8 months ago
We use them at work all the time. They are always prompt to show up and friendly and knowledgeable about repairs they need to do. Very pleased with them.
Thomas France
2 years ago
Had clogged toilet. Came over within an hour of my call inspite of it not being an emergency!! Fixed problem and made some suggestions. Great service!!!
Colten Bartholomew
5 months ago
An absurd amount of upcharging at every turn. $85 to run a camera down a clogged drain, after charging more than $500 just to show up. Plumber took 20 minutes to do paperwork in the truck and still overcharged on time spent at our place.
Go elsewhere unless it's an emergency on a Sunday and they're the only ones open, which was the situation I was in.
Marie Niane
11 months ago
Outstanding job installing new toilet!!
Samgina Terrell
4 years ago
Great costumer service!
I was really impressed with the quality of service I received from MPFP. Soon after moving into a new (old ,updated) house, we experienced a serious leak in the basement. I called MPFP, and they came out that same day to check it out. The next day a technician , Jim, came and found the origin of the leak coming from the upstairs bathroom. He was very knowledgeable, professional and efficient while repairing the leak. He also reconnected a newly installed refrigerator hook up for the water and ice maker that had been installed incorrectly by the crew that delivered the appliance weeks before. We had been waiting for them to come back to remedy the situation, but they never showed up! He took great care moving the refrigerator back so as to not scratch the wood floors (already scratched by the crew that delivered the refrigerator in the first place!) I can't say enough good things about the service we received. We are considering installing a water softener in the near future, and we will definitely go through Monona Plumbing and Fire Protection! Thank you for your quality service!
Terry was stellar. He answered some of my basic questions, and he was communicative about what to expect. He worked quickly with his colleague and made the whole Process easy and efficient. I’m super grateful.
Abigail Smith
7 years ago
Anita Ashland
5 years ago
There was no hot water this morning, so Matt and Seth came out and were able to install a hot water heater the same day. Impressive! They provided very friendly and competent service. We have used this company for plumbing services for years and will continue to do so.
watercolourish
3 years ago
Monona Plumbing came to fix poor drainage in two of our sinks.Matt was very efficient and did an excellent job in explaining his process. He also informed me what should or shouldn't go into a garbage disposal. Stay away from egg shells and coffee grounds!
Recently, my tank hot water heater was broken, and I bought a new one, and a technician came on time and quickly installed it. Excellent job and reasonable price! Thank you!
Cristina Snyder
6 months ago
Terry replaced 2 bathroom faucets within an hour and provided great education on their maintenance! Very pleased.
Constance Carter
6 years ago
Very courteous friendly and prompt!
Prompt, effective, and efficient service for a weekend emergency call. Would use again.
Peter Mitropoulos
2 years ago
Excellent service both commercial and residential.
Antonio Muniz
5 years ago
Great customers and great personal to work with
I’ve only had positive experiences with everyone from this company... would highly recommend!
Evan was awesome! Was here late on a Saturday night and fixed our problem. Will definitely be using them in the future!
Sean Mulchrone
2 years ago
When our sump pump died at 11pm on Sunday Monona Plumbing and Fire Protection were able to respond quickly. They were upfront about the surge charge for overnight Sunday work. I appreciated their transparency and we used them despite the additional cost, MPFP probably saved us an extra inch of water damage. Later we needed a gas line installed. MPFP gave a reasonable estimate and completed the work on time and on budget.
Benjamin Barlow
2 years ago
Background: My drainage backed up into my tub and toilet. I do have tree roots in the drainage line.
The immediate drainage issue was taken care of, but I felt the experience was a bit more frustrating than I would've liked to expect. To be fair, my 1950s era house with all the 1950s plumbing quirks was most certainly the main instigator (not only with the backed up drainage line, but also with the frustrating experience with the service I received).
After four weeks, I started having issues again. With the two days and several hours worked on my drainage line, I would also liked to have expected more answers into what exactly my issues are.
Above and beyond. Very timely and professional. Would definitely use again
They were able to fix a plumbing problem that we have had for years (that another firm screwed up on and wouldn't fix). Arrived on time, completed work quickly and charged a fair price. We will be using them again!
Andrew Schmitt
2 years ago
Alicia Santeramo
7 years ago
Their plumbing service department was excellent. I talked with a Project manager about the work I needed done, he gave me an estimate and transferred to me the dispatcher who was able to get me scheduled for same day service. The tech was prompt and courteous and got the job done. I would definitely use them again. Highly recommend.
Monona plumbing went above and beyond for us. As new home owners we found that we had a multi step project ahead of us to update our older home. During this we had other contractors that were a nightmare to get scheduled and even get responses from. Monona plumber was just the opposite they were were timely with quotes and scheduling and when we had to put them on hold to get other work done they followed back up with us to see how things were going. This was so helpful because juggling a multi faceted project can be a full time job by itself. Also their technicians were great both timestimes. They were respectful o my cats making sure doors got closed and especially when using chemicals that could harm a curious cat. They took the time to answer all my questions and treated me and my home with respect. They pricing and billing practices are incredibly fair. Overall I would recommend them to anyone looking for a plumber. They made this part of our project so low stress, I can not thank them enough.
Heather Elliott
a year ago
I had a very positive experience with Monona Plumbing & Fire Protection for a major plumbing project. Specifically, the sewer line under my basement floor had deteriorated and cracked. This kind of repair is always expensive/unwelcome, but Monona Plumbing was good to work with. They made scheduling the quote and then the work itself easy. They responded quickly to messages, showed up when they said they would, and answered all of my questions to my satisfaction. They were able to route new piping to avoid damaging an existing shower, simplified and improved the piping they replaced, and the estimate they gave me was accurate to the final bill. Hopefully my house will take it easy for a bit with the surprise projects, but when future plumbing projects inevitably come up, Monona Plumbing will be my first call.
Jonathan Oler
9 months ago
Terry was great. Really patient with all my questions. really helpful. Very professional and very nice. Great work! Thanks
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