Best Hydro Jetting in Lincoln NE

We had a blockage in our plumbing and it started to back up in the basement. I called Shaw Trenchless and they sent J.B. over within the hour. He was professional, courteous and efficient. He scoped our pipes to the house and to the main sewer line in a matter of minutes. He discovered a couple of root blockages and referred me to “The Drain Specialist” to have them removed. Then I took J.B.’s advice and called the Drain Specialist. They too responded within the next hour.
The technician cleaned the pipes to the house and to the sewer main within a few minutes. Very efficient, clean, and professional service. And on top of that, he only charged me for one hour of labor. What a surprise to deal with such a great local business. With everything else in the world going wrong, it is refreshing to know that there are honest, hardworking, fair businesses out there. No surprises, no broken promises, no shenanigans! This is the way businesses used to operate. I’m pleasantly surprised as well as fortunate, and you will be too, that The Drain Specialist does business the “Old School” way…with a look in the eye, a firm handshake, and their word as their bond! I highly recommend them for any sewer line issues you find yourself dealing with!

Excellent communication and prompt service! Patriot went above and beyond to take care of us! Highly Recommend. Thank you!!!

We called John Henry do to a heat pump issue. The office assistant was the most friendly and helpful person I have ever spoken to. She listened to my concern and was able to schedule someone to come out promptly and when it fit into my schedule. This also gave me confidence in their future work.

The heating and air guy came out as schedule (and I appreciated seeing how far out he was to plan and be ready when he arrived). One here he was friendly, professional and helpful informing me in what I needed. I felt like he listens to my concern and he called his supervisor on the spot to ensure he was able to help with my unique debacle.

His initial visit gave me piece of mind in future services and I’m glad they will be back out to finish working on my unit soon!

Brian answered right away, made a point to schedule me; due to an emergency situation. Made great time, had the problem fixed immediately!! Would highly recommend Holmes Plumbing 💯

Dustin did great work. Completed projects in multiple areas of a remodel. Helped save money (per my request) by reusing “good” pipe and other items when possible. Offered suggestions when full replacement was the best option. Installed drain pipes, vent pipes, water lines, water heater, main sewer line (under concrete in basement), replaced concrete. Quality services and always willing to work with my schedule.

They are rude, they don't care about your problems and don't particularly care about getting too you urgently. I don't usually leave reviews, but if you are looking for a plumber and need one on the same week, they can't help you. And if you want to be talked to like a child, go ahead and give them a call. There are tons of plumbers out there. Go with one that actually values customer service.

Response: I appreciate your well wishes. Had this been the type of interaction I had when dealing with the woman on the phone, I would have probably just waited the five days. My main issue was her attitude. But, I have to say I'm grateful in the end because it prompted me to call another plumber. John Henry's was able to come out and fix all the issues within HOURS while working with the insurance company AND being incredible friendly. Customer service is important. I wish your company the best of luck, but in the future hope that you can approach each customer with a little more empathy and not treat them like just another appointment. I've never written a bad review before, so I hope you understand that this wasn't done lightly.