John Henry's Plumbing, Heating and Air Conditioning

We called John Henry do to a heat pump issue. The office assistant was the most friendly and helpful person I have ever spoken to. She listened to my concern and was able to schedule someone to come out promptly and when it fit into my schedule. This also gave me confidence in their future work.

The heating and air guy came out as schedule (and I appreciated seeing how far out he was to plan and be ready when he arrived). One here he was friendly, professional and helpful informing me in what I needed. I felt like he listens to my concern and he called his supervisor on the spot to ensure he was able to help with my unique debacle.

His initial visit gave me piece of mind in future services and I’m glad they will be back out to finish working on my unit soon!

I’ve had them come to my house twice once for my air conditioning and another time for an outdoor faucet for my sprinkler system. Both times they were at my house within hours. They had all of the equipment they needed on their truck. The technicians that come, are very respectful of my home. They put the slippers on their feet. They’re very informative, polite and kind. I also appreciate that they always let me know every step of the way how much everything was going to cost, and they always look for ways to save me money with any deals or specials. Highly recommend.

I asked for an estimate with Costco for a new air system. Not going to lie I was really nervous when John Henry’s was the one that called. I have heard a lot that they are super expensive. Jon came out and went over our system and said I’ll be right back with some estimates, I was surprised that he was going to put estimates together and go over them in just a few minutes. He spent time answering my questions, reworking estimates, and add a new furnace to see what it would be to just replace the whole system at my request. To my surprise it was cheaper than the company we originally were planning on working with. We got our ducts cleaned the day before the install (I feel terrible I can’t remember their names) but they were so nice and explained everything they did. The next day Justin and Sterling came to install the new system. They kept me updated the entire day, when they were leaving to go put together duct work at the shop, turning on the furnace where I would smell burning, and when they were finishing up and could walk me through everything. Needless to say I am just impressed with everyone. Every time someone new came to the house they would introduce themselves and either take off their shoes or put shoe covers on. I can’t get over the level of customer service I experienced during this process. Customer for life.