JT & K Services Inc

Complete waste of my time! I submitted a request through our Home Warranty to come inspect the water heater because we had no hot water. They were very responsive and came to look at it that day and told me I needed a new water heater. Great! No complaints from my end. They collected a $100 service fee and told me they would set up everything with the home warranty and I should hear back from them in 3 days. After 5 days of nothing, I called our Home Warranty provider and asked if they would follow up with the request. They put in a ticket to follow up with JT & K Services every day until it was resolved. After zero response for 2 more weeks, I follow up again to see what the deal was. The Home Warranty company informed me they had called EVERY DAY to follow up with them. JT & K never answered the phone and never returned their phone call. Basically they avoided the Home Warranty company like the Black Plaque

I told the Home Warranty I wanted a new plumber. So we had to start the whole process again, ugh! Luckily the next plumbing company came out, did the inspection, ordered a new water heater and installed it in only 3 days. To recap, I wasted 3 weeks waiting for JT & K Services to come fix our water heater.

On a side note, JT & K Services told me what they recommended needed to be fixed when replacing the water heater (piping, fittings, vent, etc). I told the 2nd plumber what JT & K told me, and they said all of that was unnecessary and that JT & K was probably adding more work for themselves because it was a Home Warranty call.

Save yourself some time & frustration & walk away.

Dispatched to my place as soon as I called, were here in minutes. Very professional, courteous and knowledgeable . Had to have my sewer lines cleaned out of tree roots,and the price was very reasonable. Will def use again if needed.

They are rude, they don't care about your problems and don't particularly care about getting too you urgently. I don't usually leave reviews, but if you are looking for a plumber and need one on the same week, they can't help you. And if you want to be talked to like a child, go ahead and give them a call. There are tons of plumbers out there. Go with one that actually values customer service.

Response: I appreciate your well wishes. Had this been the type of interaction I had when dealing with the woman on the phone, I would have probably just waited the five days. My main issue was her attitude. But, I have to say I'm grateful in the end because it prompted me to call another plumber. John Henry's was able to come out and fix all the issues within HOURS while working with the insurance company AND being incredible friendly. Customer service is important. I wish your company the best of luck, but in the future hope that you can approach each customer with a little more empathy and not treat them like just another appointment. I've never written a bad review before, so I hope you understand that this wasn't done lightly.

DO NOT USE THIS PLUMBER! He came to our home to replace our water heater. Once he got inside he told me he couldn't do the job because it would be too hard for him to get our water heater out of the house. He didn't examine the water heater. He simply walked to where it was and upon seeing it said he couldn't do the job. Then he expected me to pay a $60 service charge. To make matters worse he tried to send us to collections over the $60 we refused to pay since this claim was through our home warranty company. Keep on scrolling to the next plumber.

JT & K were contracted by my home owner's warranty. They called me promptly to set up an appointment. They were willing to come same day.

They called when they were on the way. Arrived promptly. They were friendly and professional. They clearly explained to me what they were going to do and how they were going to do it. After they finished they again explained what was done. The entire time they were very friendly and personable.

I will definitely be calling them for my plumbing needs once my warranty has expired.

This is the biggest joke of a plumbing company. I will never use this company again. I was required to go through them for my insurance company. They came out in July and said they were only there to evaluate the situation and were going to take pictures. They called me about 5 days later and tried to tell me the only thing they could do is unclog the drains. Ummm no. The water pressure needs to be fixed in the bath tub and the heat. They said they were not going to fix those issues. I called the American first back and they said there is no reason for them not to fix it and they would send an email. Two weeks went by I never heard anything. I called the insurance company and asked them what was going on. They said they would send a different company and call me back. Two more weeks go by and nothing. I called them again and they said this plumbing company had to come back out. So finally last Friday they came back out to say they were only going to unclog the drains. They refused to do what I paid them to do. They are a disgrace of a plumbing company.

I have used JTK for a major bathroom remodel and for maintenance. I found them through my home warranty company and have always had a great experience so I kept them on after the warranty ended as my go to plumber.

We use JTK plumbing for all our plumbing needs at our home and rentals always does a great job. Before I started using them I had had a different company come out told me what was wrong and what needed to be done called JTK and Jason came our and fixed it for a lot less. Thanks JTK plumbing

JT&K Services, Inc. (JT&K) submitted an invoice to us which included the purchase of a water heater. The price of this water heater was inadvertently paid twice by us, once as part of the larger invoice from JT&K and once as a stand alone credit card payment. We alerted JT&K to this overpayment in June of last year. At that time JT&K acknowledged the error and stated that a refund had been sent or would be sent. We never received a refund and have followed up numerous times over the past six months by telephone and email in an attempt to resolve this matter, but have been unsuccessful. JT&K now refuses to speak with us and actually hangs up on us when we call. We were a regular customer for nearly 4 years but now they are completely unresponsive and rude to us. We are a small non-profit and just want our duplicate payment back.

I had an amazing experience with JT&K. The plumber showed up on time, completed multiple tasks in a very short period of time (cleaned a drain and installed a replacement toilet in under about 90 minutes). Pleasure working with JT&K and I will continue to use them in the future.

We wouldn't use an other plumber. Infact I will wait for them. They are phenomenal. Went from one home warranty call 6 years ago to our permanent plumber. Thanks for all you do.

JT & K Services was selected when filing a home warranty service request. I was contacted within 24 hours of the service request and they were able to come out within the next 2 days. Just a broken cartridge so no real rush as we were able to still turn on water and shower just with reversed controls. They came out after contacting us to give us heads up and where able to fix the issue, answer questions that we had. Very polite and would recommend to other home owners if you are able to choose your service company.