Best Free Estimate in Lexington KY

Called Roto-Rooter first thing in the morning to get a bathroom sink drain unclogged. Appointment was scheduled for late morning. Their office called earlier than our appointment time to say they had a technician available who could be at our home within 30 minutes if that would suit us. The technician, Josh, arrived in about 15 minutes and very quickly resolved our drain problem. He was efficient, courteous, and neat in his work habits. We will definitely call Roto-Rooter of Lexington again.

SAVE YOUR MONEY! ESTIMATES ARE NOT FREE, contrary to their advertising!

My gray line is clogged. I called & asked if they were in my town. I was told yes. I asked if estimates are free. I was told yes. They said they would be here next day between 2 & 4pm. Tech arrived at 9:45am, asked what the problem was.
I explained clogged line further than my snake could reach (18ft). He said he would use his. It was a 25 ft auger & didn’t resolve the clog. He then dug a hole in my yard & wrote up a “suitable repair” quote for $1750 and a “proper leach system replacement” for $4000. He then gave me a bill for diagnosis of $194.95 ($25 fuel charge since he wasn’t local & $169.95 diagnosis). I told him that I thought estimates are free. He said he couldn’t provide an estimate before diagnosing. He called dispatch & said they could have him back the next day and none of my $195 charges could be applied to the cost of repair.
He was gone by 10:45am.

Calling me 2 times in 15 minutes doesn't qualify as attempting to reach you several times. The hour that the tech was here included me explaining the situation and him writing up & explaining both estimates & calling dispatch, as well as digging & entering the crawl space. The amount of digging done by him was one spot approximately 2'x2' & 8 inches deep and he didn't even bother to cover the hole back. I sure hope that didn't take an hour.
As far as how long it took to post my review was thoughtfulness. I was angry for a long time & wanted my review to lack emotion (unlike your reply on Google).
I asked all questions needed & received answers while your guy was here, so why would I attempt further contact before reviewing your service? If I had called beforehand, would the answers have changed?

I had a gentleman come out to my house in Paris. Looked at my shower and tub(leaking faucet and broken diverter). Was there maybe 15 minutes. Told my they couldn't get the parts I needed and that I would have to get them myself. I ended up repairing myself with a part I ordered offline. Charged me $80 for nothing.

Exceptional service! This was the first time using this company, and will use them for future plumbing issues. They are in the business of doing the right thing, and treating customers with care.

We had an emergency situation saturday afternoon. i immediately started googling plumbers and either got voicemail or was politely informed i wouldnt be able to be seen today. Mike answered immediately and had someone to my home within 2 hours. He walked me through shutting off the main water line (we were misinformed about which valve was the primary in our crawl space). All that to say I am very pleased with the service, quality and responsiveness. Highly recommend and will be using again.