Best Air Conditioning Needs in Lexington KY

Great response time friendly technicians

Contacted Fayette Heating and Air for a quote on a Generac generator. We were pleasantly surprised to have a representative, Will Isom, come to our home the same day. Will was professional, assessed our situation and provided several options for us to consider. He took the time to answer our questions and did not press us for a quick decision. We were very pleased with our interaction.

We hired them to replace sewer line. Was told it would take a day and a half and took 8 days and project still isn't complete. We are left with basement concrete floor in shambles and other work undone because once the sewer pipe was actually connected we were done with this company. We will hire someone else to finish the work. Left several messages for owner to contact us only to be ignored. Crew never showed up when they were supposed to, always hours late if and when they did show up. Very stressful experience.

I had to call Bryant the weekend of the 4th of July because my AC went out. They responded promptly and diagnosed the problem but had some issues replacing the parts. I was impressed with how disappointed the tech (James R) was to have disappointed a customer. Although things didn't go smoothly, I thought the General Manager Boggs reasonable tin his quest to try to salvage a business relationship, and that is why I will call Bryant the next time I need this type of service.