Best A/C System Maintenance in Laredo TX

I am sick and tired of these people. They came in because we had a huge leak in our kitchen, tore open our walls (five openings), told us the pipes were old and made of copper, and then proceeded to just switch “one” of the pipes to a tube. They then came back over the course of three days to redo the walls. After that, we were charged for $2000. We then started to hear another leak in our bathroom, so they had to come back and tear open the walls AGAIN. What was the issue this time: the other pipe they didn’t change to a tube started to leak. Once again, we were charged $2000. We were very upset and confused about the whole ordeal and wanted some answers from their boss. Mr. Arellano frequently told us he was going to stop by our home but never did. He missed ever single appointment he made to come look at the house. One of his workers then told us “yeah, he’ll never show up.” The holes that they made the second time were left there for over a week. His own workers would miss complete days of work because they got “held up” somewhere else. This is not a critique of the workers — they were kind and tried. We were happy with them. This is a critique of Mr. Arellano and his business. We are sick and tired of dealing with his company and will absolutely be going somewhere else in the future.

I’ve used Chavarria Plumbing several times, but through our home warranty company so I’ve only paid deductible. The service I needed was not covered by my warranty so I called them to fix it anyway.

I had to call multiple times to get someone out. When they finally came, they located the leak which required MINIMAL digging. The other leak was in plain sight. I asked for a quote before and he said less than $300 depending on what they found.

What they found was a simple leaking PVC pipe. It was about as simple to change out as plumbing can go.

He handed me the bill afterwards for $295. I couldn’t believe they charged me $260 something for “labor”. They left to get “parts” (literally al it needed was some PVC and a couple of elbows) and that took an hour. Then they stood outside of my house another hour waiting for the sealant to dry (which takes about 3 minutes). When I questioned him about the high rate he just said they like to wait for it to dry to be sure there are no further issues.

I was thoroughly disappointed with the way they WAY overcharged for a simple fix. And then intentionally waited around to run up the clock (they say they charge $89.50 per hour so what’s another hour in the sun when you can pad your pockets?)

That probably explains why I had to wait for them to come out for more than one day... their employees are waiting around for “pipes to dry”.

Very disappointed. It’s so hard to find honest people here.

Great customer service! They took time to explain all of the process. The cost of the repair was on reasonable and fair. Would recommend to anyone!