Best Service Upgrades in Austin TX

Jason at Mr. Rooter Plumbing was very professional and personable. Job was done well given the circumstances. Highly Recommend.

Lenny Rivera did a thorough check of the plumbing and water heater. He was very knowledgeable, professional, and friendly completing the job in a timely manner. I would highly recommend him.

This was the slowest and most inconvenient service I have ever received from a management perspective. Garrison Plumbing LLC gave us a window from 11:00 AM- 3:00 PM; however, the technician did not arrive until 4:25 PM. When he arrived at our house, he required us to pay the $85 service fee upfront. He then took photos and informed me that we would have to wait 15 minutes for Choice Home Warranty to approve the cost. He left our house and mentioned he would come back in 15 minutes when the charge was approved. He was gone for an hour and a half, arriving back to complete the job at 5:55 PM (on a Friday). They proceeded to change out our faucet (which we provided). It took the two gentlemen approximately 25 minutes to finish. It appeared that one of the two gentlemen was receiving on-the-job training. My fiancée and I missed our dinner reservation that we had scheduled weeks in advance because of the delay to the job. They officially left our home with the job complete at 6:20 PM.I want to say that both gentlemen on site were highly respectful and friendly. It's clear that the technicians were great, but the company's management is poor at best.

The people are absolutely wonderful and polite but call someone else. They charged me 4 times more for a job I had done at 4 previous properties. They also ended up taking over 5 hours for a job that should have taken 1

I had an awesome experience with Austin Area Plumbing! During the process of selling our home, the inspection report showed that one of our water heaters was about to blow. My realtor recommended AAP and set up a service call. John came out on a Saturday to inspect the water heater. Sure enough, it was a goner. He came back out on Tuesday, with Tony to replace it completely. They had it done in about 45 minutes to an hour. They were super nice and knowledgeable! Dennis, the owner, gave us a great deal! I highly recommend them and will definitely use them again in the future!