Best Boiler Systems in Austin TX

I had an issue with a copper pipe and didn't know what to do so I gave BenjaminBL Plumbing a call. They were extremely friendly and showed up within a couple of hours. Benjamin and Estevan were the people who helped. They used a special tool, which was fun to watch and within minutes the job was done all in the same day. Really nice guy, excellent service, highly recommend!

I called this company on January 27th and the arrived on time to unclog my kitchen sink. 5 days later it started to clog again so I called the technician and he told me that since it was not clogged all the way warranty would not apply. I sent an e-mail to them and they replied promptly and told me the were going to send somebody to my house on Tuesday February 7th around 1 Pm to handle the issue. I took my lunch hour and went home and they didn't arrive so I call them and they said the were behind and they will make it home around 3PM, told them that was not an option for me as I had to get back to work. We then agreed they were coming out after 5pm, I told them specifically that I get out of work at 5pm an that it takes me 20-25 minutes to make it home. Well, they showed up at 445 pm knowing I was not at home and they left shortly before I arrived home, My son told they rang the bell but they did not call me on my cellphone, I called the tech and he confirmed he had just left my house and said he could not return due to traffic. things happen right? so I asked him if he could home the next day(yesterday) and he agreed. he told me it would have to be during business hours so I told him I could be at home by 425-430 pm and he told me he would be there, so yesterday I worked 7 am to 4pm instead of 8-5 pm to be at home for the technician and he did not show up. I sent an e-mail and the reply was we went to your home yesterday and you were not there so you have already missed the free warranty trip that we allow. nobody even bother to call me yesterday during the day to let me know they were not coming. I cooperated every time and they never even acknowledged or mentioned the fact that I was at home as agreed initially during my lunch hour and they missed it. I had high hopes on this company and they failed me. Stay away from them!!

Super responsive, and professional