Best Maintenance Air Conditioner in Jacksonville FL

The repairman was very friendly, cordial and orofessional. I was really impress with his demeanor and attitude, and job cleanliness . He was a great representative of the company.
Will use this company again.

I called to get an estimate for some work needed done (closet flange replacement, and some stem valves) the original call was pleasant and the delightful woman said we offer free estimates...as well as their website. We set up the appointment and everything was fine. The appointment time finally comes. The gentleman was very nice and professional and said “this is what I would recommend, and this is how much it will cost” he left that quote on the back of some torn cardboard paper and left. No problems right? Well about 5 minuets later the gentleman is back at my door, saying well I need to collect something for today’s visit, and confused I was wondering what he was taking about. He said it was for the service call and that the $75 would be applied to the visit following when they came out to do the work. So essentially, a $75 payment now and the rest of the payment when the work was completed. He basically took my credit card info and handed me a tablet to sign. After getting spun in circles for about another 5 minuets...he said something that somewhat kind of made sense and I ended up initialing the tablet to be done with it.Fast forward 3 months. I never called to get the work done because of the past experience and A-1 is calling to collect $75 dollars. They claim it was for the service fee 3 months prior. Obviously shocked because of the whole “we offer free estimates” thing...I tell the lady...”look, I called for an estimate. Why are you asking for more money?” She said “we have it marked as a service, and we have a recording of how you requested it and you didn’t say estimate” okay, so requesting a quote is different that an estimate apparently. Since she claimed they had a recording of me saying this I simply asked to hear it myself since she was so adamant about the request not being made the correct way. She refused and just sent me an email of a screenshot of the initialed tablet page from 3 months prior. She said we have your initials on this paper saying you would pay us. Annoyed I just paid the money to be rid of the situation and the company.So to recap, I paid $75 for a free estimate...the guy came recommended work that he said he couldn’t do that day even if he wanted to, got told to sign a tablet under questionable circumstances, and then got calls from them 3 months later for payment after receiving no correspondence prior at all. Sure, part of it was stupidity on my part...most was sketchy business practice. 0/10 would recommend. 2 stars for the original customer service when setting up the appointment.

Couldn’t and wouldn’t want to use this business since my 3 scheduled appointments were canceled including the last no call no show. Employee was not the slightest bit apologetic that I had to alter my work for them to cancel minutes before my second canceled appointment

Matt is great, very informative. He explains everything in great detail that I understand. He spoke to my wife and I very clearly and professionally. Every time he left our house, he removed his boot covers and every time he entered, he put them back on. Matt kept me up to date on everything he was doing, he kept his work area very clean and organized. Thank you Matt, Nick

I’ve used Donovan Heat and Air since moving to FL six years ago. Professional from start to finish! Donovan serviced my old AC unit and installed a new one when it was needed. Three of my neighbors were so impressed, they did the same!