Best Emergency Restoration in Jacksonville FL

Exemplary service from the first point of contact through the completion of the job. The answering service was efficient and polite. The plumber, Jonny Baer, was punctual, professional and explained both what the job entailed and the cost. He jetted out our parking lot drains quickly and efficiently. I’ve added Roto-Rooter and will request Jonny to the top of our list of who to call for future plumbing needs.

Great trustworthy company!

Jonny came out and did a great job he did his job well and explained everything

I paid for the technician to come out and tell me what I already knew. I did not use the service. $833.00 I am on a limited income. I guess with prices these days I should know better. Will next time. Not recommending.

Fraudulent Charges for work not performed (Invoice # 2267)The replacement of my water heater was covered by my home warranty, but according to All Hours Emergency Plumber (AHEP) there were parts not covered by warranty that had to be changed for liability reasons; and they would not start work until those charges were paid.Because my house is only 5 years old and in great shape I doubted they would do the liability work. So, I marked all the piping and shut off valve with the middle two numbers of my SSN and took photosAccording to AHEP these Pipe Modifications were required:1. Cold side piping and shut off valve $155.00.(None of this was replaced or touched. It is exactly as it was before the water heater was replaced.)2. Hot side piping $155.00.(It was not replaced. The only things added were two 3-inch spliced in pieces of pex pipe)3. TPR (Temperature Relief Valve) $100.00(The temperature relief valve comes as part of the water heater.The only work near the valve was adding a 48”-piece of PVC to direct any pressure relief to the drain pan)After the work was complete and I returned from work, I inspected the work. Not only was the area left trashed, the above work was not completed to protect their liability.I have called multiple times, to be put on indefinite hold (I'm on hold now as I type). I have left messages for the times they would not answer (All Hours HA!), never to be returned. I did speak to one lady and explained I wanted a refund on the fraudulent charges and was told a supervisor/owner would call me back...didn't happen.I've sent emails to the email address on the invoice...email address is not valid and it bounced back.I just hung up from a 25-minute hold time and called back, again. I advised them not to put me on hold again. I ran through the issues again with this Lady. She connected me with Jason; who advised me they don't say how much of the work is done on those areas, just that they will have to do some level of work on them. I advised Jason, that I had marked all the plumbing and taken before photos and none of the work charged for, except as noted above was accomplished.Now, Jason tells me he would have to refer me to the owner (Jamie), who was not in the office, yet. I told him I've been told this before, never to be contacted. I let him know I had this review ready to hit send on, and I was reporting them to the BBB and my Home Warranty Company for Fraud. He assured me she would call me today. We will see...I welcome any response from All Hours Emergency Plumbing(Invoice # 2267)Update: They owner never called. Not like I really expected her to call. I had been told she would call me before.AVOID this company.