Description
When you need an emergency plumber near me in SW Jacksonvill FL or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Water tank installation, Video camera line inspection, Sink repair & installation services, Sump pump services, Backflow services, Frozen pipes, Pipe Restoration, All Types Of Drain Cleaning, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Site Evaluation, Video Camera Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
Lorraine Cook
4 months ago
EDIT: Travis did it again!! I had them come back because I ended up having a leak in a splitter that my husband had put in the line so I could have hot and cold water to another little washer on the other side of the laundry room. Travis took the time to figure things out and which way would be the best and most economical for me to have everything taken care of. Another great price and another outstanding job! So happy! I have one more batch of projects and I know who I'm calling again next time!!************************I could not be happier than I am with Roto-Rooter and Travis who did my repairs today. I live in an old trailer and had a leak in my drain pipe to my washing machine. I was sure it was going to cost a lot of money and take a lot of time and was worried that it could even be repaired at all. Travis got everything figured out and fixed in no time at an outstanding price!!. So nice, so polite, so thorough. I won't be calling anyone else if I ever need any kind of plumbing done. THANK YOU!!!
Cody Beiriger
3 months ago
5 stars for Travis who completed the repair. 1 star for dispatch (originally, but they made it right). Travis was great to deal with and made the circumstances much easier to deal with based on his attitude and professionalism. I would recommend him highly.The dispatch messed up and sent someone to an address that’s about 3 hours from us after I’d already been waiting a couple hours for someone. The bigger problem is that I had to move my staff out of the office because sewer was backing up into the office and I could not attend to my customers since I was waiting for the plumber to show up.However, when it was realized that this happened they quickly and professionally got Travis to our office to help resolve our issues.
Great experience! Travis arrived on time. He was extremely professional in explaining what was wrong with my kitchen sink as well as how he could fix it. He was very friendly and left his work area extremely neat. Great job and great service. I would definitely use this company again!
Anthony Massacavollo
2 months ago
We had an issue at our business that needed immediate attention. They were there within 30 minutes and took care of our issue immediately. They gave us a great price for the repair. Very professional. Walked me through what was going on step by step to make sure I knew what was wrong and what he had to do to fix the issue. Could not be more happy with the service we received. Will definitely use them again if we have any more issues.
John Barr at Roto-Rooter was one of the nicest and most knowledgeable plumbers I have ever met, and I've had to deal with a lot of them as a carpenter. John was quick, and easy going. Made the whole process less stressful, and I would recommend him to anyone. The man deserves a raise. Wish I could give 6 stars. ?
Technician assigned to our issue was Johnny Barr.He arrived very promptly. He was also very knowledgeable. Most of all, he was very courteous and friendly.He was able to remedy our problem in a very timely manner.When Rito Rooter services are needed again at our location… I will request Johnny Barr again.
Megan Stinson
5 months ago
Jonny was awesome! He showed up on time, was very friendly & professional, and got the job done in a timely manner. Thank you so much! Would definitely recommend to anyone needing a plumber!
Roger Morgan
3 months ago
Had a great experience with Jon Barr who came out and found the issue with out restaurant grease trap that was not draining he was very knowledgeable and determined to get us back up and running very quickly.Jon had a great attitude and wasn’t giving up to he had us up and going.. thank you so much!!!!
Samantha Roberts
2 months ago
Ross my technician was polite and helpful. Upfront about what my problem could be and solved it promptly and quickly. Great service and great price. Will definitely use this company again.
Brandon Santorelli
2 months ago
Very quick and responsive! Tech came out within an hour of calling, diagnosed problem quickly, and suggested multiple solution options. The technician Ma was very speedy and also friendly, would absolutely use again
Technician Ya Ya came out to service a clogged main drain at our home. Ya Ya was wonderful, great personality, very knowledgeable. Got our pipes flowing freely in no time. I highly recommend roto- rooter.
David Headrick
3 months ago
They were very professional and were able to come out the same day I called within about 2 hours. They got the job done very quickly. I highly recommend using them!
Jonny was great. Very professional. He used a camera to make sure the issue was completely resolved and the drains were clear which is nice peace of mind. Would recommend
Leny Pearson
2 months ago
Travis showed up on time, introduced himself, asked me a few questions about the issue I was having and then got to work. He explained everything to me beforehand and helped me understand what caused the issue and he got it cleared up for me. He was very professional
Jonny was very professional and explained each step of the cleaning process. He gave us helpful tips on what we could do daily to keep our drains clean. I highly recommend Jonny for any plumbing services needed.
Johnny (tech # 3854) came out 2 hours ahead of schedule, got straight to work did not waste any time. He used the jetter trailer and cleaned out our 6” sewer line. He was professional and was very knowledgeable on what he was doing.
Brooke Kelley
2 months ago
Jonny and Eric were great! They are very communicative and professional and know their work! I called and they arrived 30 minutes later! Highly reccommend.
Jeffrey Clark
2 months ago
Called Roto rooter to disconnect and reconnect water to my house when replacing kitchen and bathroom cabinets. Yaya rich Ian and Kevin were all there on the day we reconnected. Made the process go fast having the extra hands available. Thanks for the great work
Strange experience. First of all the price is apprently highly negotiable. After a quick survery of the issue, I was quoted a *very* high price ($485) just to unclog a drain. I said I cant afford that and I'd have to wait, so he asked what I would be willing to pay. After telling him he quoted me almost half the initial charge. While that was a positive in That it was so much cheaper of course, its odd practice for a large business like that I think. I'd prefer things to be a little more cut and dry, and it just felt off.The second and most upsetting thing is the employee SLAMMED the door to my home twice going in and out. It was so loud and aggressive something fell off of a shelf near the door one of the times. He did not seem upset or angry so I don't know what it was about. If I was a less patient person that whole interaction could have gone south very quickly with him being so disrespectful of my home.Positives: The clog was fixedNegatives: worker missed out on the Proper door opening & closing techniques training portion of orientation.Haggled for price.
Greg Williams
3 months ago
The technician (Jonny) that came out to a new rental here that had major plumbing issues was amazing.. he was very determined to take care of some seemingly very old clogs and overcame obstacles to get the job done with patience and professionalism. Great work!
Lorie Covert Langdon
3 months ago
Jonny Barr was very detailed in explaining the issue and what could be done. I was able to understand in simple terms. I'm very grateful fir Jonny's knowledge. We will use Roto Rooter again. Especially with the knowledge and experience that your company brought to my mommas home. Thank you so much.
Travis was great! Everything you want in a plumbing service. He arrived quickly, he fixed the problem quickly, and he was very nice. Will use Roto-Rooter again.
meagan bragdon
a month ago
We worked with Jonny who was amazing! He was incredibly helpful, explained what was happening, and offered us lots of helpful tips moving forward. Highly recommend Roto-Rooter, and especially Jonny!
Henry Morgan
3 months ago
Jonny was extremely friendly, professional, and helpful snaking a clogged sewer line and diagnosing the root cause with a camera inspection. On time, polite, and had lots of options for long term fixes. Even helped find my clean out coupling.
Rachel Hanley
2 months ago
Our technician came out to unclog one of our main line. Jonny Barr came out and had great customer service he explained everything and what the problem with the line was and preformed a JET to the line. Great work Jonny.
Zach Campbell
4 months ago
K-Lee and Ross were excellent. Quick, professional, and very kind. They answered all my questions, where upfront about costs and potential problems (ended up being none) and also provided tips on how to prevent the clogs we had in the future. Would definitely recommend to anyone needing plumbing done.
Jonny and Eric were amazing! It was a tenacious blockage and they worked on it until it was cleared. Nice guys. Very professional. Would use again.
Medardo Martin
a week ago
Great experience! My tech, Yaya, arrived on time and did good work promptly! Would use again and strongly recommend!
William Grimes
a month ago
Jonny Barr was amazing. When he arrived he jumped right in and had results in less that 20 minutes. He saved my day and weekend for sure.
Thank you Jonny.
I wanted to stop by and give a huge THANK YOU TO ROTO-ROOTER!! My garbage disposal had not been working for some time and it had started to drain slowly and stop up. Well it turned out that my garbage disposal needed a simple reset ....the technician that came out RJ37100A was super professional and explained to me exactly what the issue was and how I could actually reset it myself in the future if it ever happened again. Before I called I was thinking I would be out hundreds of dollars, I had actually gotten another company to come by before and they were trying to install a whole new garbage disposal!!! I'm so glad that I called Roto Rooter! This is a company and staff with integrity and that goes a VERY long way with me as a single mother! I will call them for any future plumbing needs because I am confident they will do what's necessary and not what will be the most costly. I can't thank you enough!-Latosha
Jonny was so great. Professional, kind and very helpful. He explained the issue and took lots of time making sure it was right! Thank you
Travis was a assigned tech for the job. Excellent, professional, and very thorough at his job. Absolute BEST service- he's a great plumber and hard worker-- KEEPER! Thank you Travis for the good job done! ?
Katie Minton
3 months ago
Jonny was so pleasant and friendly! He came through our dental office to fix our toilet drain and was able to fix it right away and just overall provided a great experience.
Selena Simpkins
a month ago
Great customer service. The tech came out the same day I called. He was very professional, he diagnosed the problem right away and fixed the issue promptly. This is my 2nd time using Roto Rooter and I will definitely use them again.
Called Rooto-Rooter due to my high water alarm on my sump pump going off. They were the only company I called thay was able to get a technician out to me in less than an hour (called 6 others, 4 day wait at minimum).The technician, Rich, arrived quickly. He was very professional and helpful. He quickly diagnosed the issue, quoted a fair price, and got to work right away. Rich went above and beyond fixing the pump, and even gave the sump a through cleaning. He also gave me tips on how to prevent this issue in the future. Honestly, I will be calling Roto-Rooter again whenever I have a plumbing issue because of Rich’s quality of work and positive attitude.Overall, I couldn’t be more pleased with the service. It is hard to find quality, honest, hardworking folks these days, and I am happy to know I can call Roto-Rooter and ask for Rich and get trustworthy quality service when needed.10/10 for Rich.
Jonny was great! He explained everything and showed me the cleaned lines with his camera. He was very polite and informative!
Highly recommended!
Fashionista on a BUDGET
a month ago
Ross and his team were very responsive. They came out to the house on easter. Quickly root caused the shower faucet problem. Provided multiple options to fix the faucet. The team then fixed the problem and answered all my questions afterwards. Left the house spotless and my shower fixed. Thanks again!
N. Hockenbrocht
3 months ago
Jonny was absolutely amazing!!! Not only did he fix our drainage issues he also took the time to fully explain and show us why we were having these issues and how we can prevent them in the future. Thank you !!
Danielle Harris
a month ago
Jonny was THE BEST! Without him we would be in a hole right now, because of him we are back working like champs. Thank you so much again!! We really appreciate you!!!!
Ox Danielle
Monterio Weaver
4 months ago
Kind and courteous from the first phone call to when the tech showed up at my door. On a Saturday, they were there within an hour after I called it in. Ross was prompt processional and really did a fine job!
Evanne DiGenti
a week ago
Jonny went beyond the call of duty in the cleaning of our drain. He was thorough and conscientious. We'll call him again if we need the service in the future.
Janine Phillips Torres
3 months ago
Above and beyond to make sure install was a success. Extremely fast courteous service. Knowledgeable and insightful in answering customer questions. Overall highly recommend as pricing and service were outstanding.
Katherine Shaughnessy
3 weeks ago
Roto-Rooter rep was very professional. He evaluated the problem, made a recommendation and then successfully treated the problem in a timely manner. We are very happy with the work performed today.
The service was great. The 2 techs that came out were professional and seemed to care. Thank you to both of them and rotor rooter for the help with my plumbing issue.
Jack Underwood
2 weeks ago
Gordon is so nice, very professional and helpful. I will definitely use them and request him again for any major disasters.
Angelina Mancini
5 months ago
I called a week ago and was told someone would call in two hrs. A week later and I still never got a call so, I tried again. I was told someone would call soon and they made an appt for Mon. They arrived at my doorstep with no warning days sooner than expected (which for me was a relief becuase I didn't want to wait that long).Ross discussed pricing options and was very patient with me. It was nearly $600 to auger my toilet, which really sucked ?.... but he was clean, professional, knowledgable, and even had a few good stories he shared with me as I watched him work. My toilet now flushes without spewing water. He did a thorough job cleaning up after himself. Minus the price?; I am happy with everything. I would definitely call Ross or Roto-Rooters for any future repairs.
Barry Harmer
3 months ago
Given 4 stars due to cost tech was good and did a good job but the company had a fixed rate based on kitchen sink being done
Jenna Fletcher
a month ago
Jonny was amazing and very knowledgeable! He fixed the problem quickly, walked us through what he would be doing, and was very friendly. Great experience all around!
Travis was very professional and friendly to my dog Monty. He came in observed the drainage issue with my sink. He told me what he would do to stop the issue and immediately got to work. He was done within 15 minutes or so. This was my first time using this company. I chose Roto-Rooter based on their reviews. I will definitely use this company for any of my plumping issues in the future. Thank you Travis!
Austin Christ
3 weeks ago
Jonny was very professional and helpful and had our problem fixed in no time showed us the problem on his camera and how different it looked after
Sherice Rivas
4 months ago
Great and fast service! Ross was very kind and explained everything to us. He even was able to beat the initial quote.
Jonny was awesome! So nice and professional. The whole process was beyond amazing. Awesome service!
We had two unexpected issues crop up late in the day, and within an hour of calling, a plumber was at our house to help. Ross did a fantastic job - he inspected everything, explained the problems and solutions thoroughly before beginning, the work was done flawlessly and professionally, and it was completed in a quick but not rushed manner. We are extremely happy with the service and with Ross as a professional. If we need any plumbing services in the future, I’ll absolutely be using Roto Rooter again.
Ross is the best! Knowledgeable, professional, polite, and very helpful. He came on a Sunday morning and solved the problem right away. Thank you, Ross! Thank you, Roto-Rooter!
Very friendly and professional and arrived within the time frame window given--service was efficient and the resolution quick!
Guy the tech [# 1394] was friendly, professional and knowledgeable, I've contacted 3 other plumbers/companies and they gave me the run around,get parts, come back etc. They never called back or came back. This guy [Guy] was Same day service, done and gone, good value and price! Thanks Roto Rooter! Thanks Guy 1394
Jonny was fantastic! He was well knowledgeable, patient, & thorough. He really goes the extra mile in explaining the issue.
stinson cameron
5 months ago
Our main line was clogged and Jonny did a great job of fixing it! He was thorough and professional and got the job done in a timely manner. Would definitely use service again. Thanks Jonny!
My installer Ross did a great job.Listened to me,left his service area clean.I was pleased with the service.Roto Rooter had Ross here rite after I called...It was a good experience from start to finish.I would recommend this business!
Kevin Hammonds
5 months ago
Jonny cleaned our drains and was amazingly professional. He was punctual and very efficient getting our toilets working perfectly! You will not find a better plumbing company.
Called because the pipe that the washer drains into is backing up. Was told on phone no charge for tech to come out. Tech named Carlos came out around lunch time 11/28 and just asked if I wanted him to snake it for $424. Wouldn't even look at it without me agreeing to pay for snake. Then tried to snake for awhile, but it wouldn't advance. Finally said he was done, told me to pay him and left. Water still backing up. Called RotoRooter back and was promised a manager would call me back within 2 hours and that a tech would be back by 1930. No callback from manager. Tech showed up around 9pm. Had difficulty snaking the pipe and thought he got it stuck. Finally got it out and said it appeared to have been in dirt, which means the pipe is broken. Said he would talk to office/manager and have someone come back out, but that I needed to be home because they may have to cut out walls or floors. I said I could be home on Friday. Someone called on Thursday and left a message to say they were coming out, but I was working and unable to answer. No further calls from RotoRooter or tech. Now 12/2 and my plumbing issue hasn't been resolved and I'm out $424.Would have left 0 stars if I could.
Excellent service from start to finish. Appointment scheduled online and all followups were made via text until the technician (Jonny) arrived explained everything and completed the job. All went smooth.
We had a major clog and Jonny worked for 5 hours trying to clear it. He even took the time to find our clean out which had been buried by previous owner(s). He never gave up!My husband and I have a 4 year old and a 5 month old and staying in a home without plumbing/water just wasn’t an option and we were looking at other places to stay for the night. But thankfully, because of Jonny’s commitment to helping us, we didn’t need to.
Yokasta Laroche
5 months ago
We are so greatfull to Johnnywe have a Pre School and a child flushed a toy in the Toilet. A very difficult task and it could have cost us thousand of dollars, but he flushed those pipes with patience and love and got it fixed. He wanted the kids to be able to come back to School the next day. Great Job. So greatful. GOD bless you.
Jonny did an awesome job. He was professional in his approach, listening to our concerns and even explained the work as he performed it. Will ask for Jonny again in the future.
Justin came out on a Sunday for us. Very professional and transparent with services necessary to repair and install what was needed. Put us at ease with explanation of process and pricing.
Meghan McCuiston
5 months ago
Travis from RotoRooter Palatka FL was on-time, friendly, clean, thorough, helpful, competent, and effective. Went beyond the call of duty to fix my toilet clog and gave me tips and products to help forecome future clogs. He also took care to make sure the financial end of things was well handled as well. Thank you!
Steward Roman
4 months ago
I had a backed up drain, they came said it was not a main line , had to pull my toilet up to get to the drain they placed my toilet back but initially didn’t secure it back in place, than I called and had them come put it back, the technician that was supposed to secure the toilet came about an hour later that the provided 2 hour time frame and I had no phone call to let me know that this guy was on his way and or was going to be late, when he got here he tried to charge me another $600 to fix the error that the company made, when I refused to pay that the technician yai yai I believe his name was quick to leave, I called roto rooter and they had the branch manager call me said he he would do some investigation into what happened and the next day they had a four hour window left open to have the original guy come fix the issue they caused. come to find out yai yai had given me someone else’s quote for their issue. Only reason I gave 2 stars is as far as I can tell they so far they fixed whatever it was that was causing my issue,I recommend you stay away from Roto nightmare.
Kimberly Whipple
7 months ago
Alberto did a great job! Explained repairs step by step, and gladly answered any questions that I had. Great asset to Roto-Rooter.
Michael Hancock
5 months ago
we operate a busy restaurant in Florida. We used Roto router to clear a clogged drain line that had filled with grease. They were very responsive and quick to resolve. The problem will definitely use them again in the future.
Taylor Hasty
2 months ago
Jonny was very nice and professional, he went above and beyond going the extra mile to help get our drains cleaned and unclogged. Extremely satisfied.
Marshall Witherspoon
3 months ago
Prices are very unreasonable and workers didn’t know how to perform the job at hand. For the price they charge they should know how to fix it all. Would bother them again.
Michael Morris
3 months ago
I call these people to replace a pipe in the bathroom that had absolutely nothing wrong with it in the end all he did was put in a stopper and punch the pin hole in my. This cost me $400 and did absolutely nothing. My mistake for calling him
Andrew Wilson
2 months ago
Johnny was very upfront and professional about what was going on. Got quick to get the work done greatly appreciate Roto-Rooter service.
Kelly Hammonds
5 months ago
Jonny was so professional and incredibly efficient! Roto Rooter is the best plumbing service I have ever used. He gave us so much peace of mind.
My Roto-Rooter crew - Rich, Jayson, and Peter - did a thorough and professional job replacing my outdoor sewer pipe, and cleaned up the work area nicely.
They are the worse! We had a plumbing problem with our toilet backing up in the bathtub and the toilet was stopped up
Make a long story short they didn’t fix the problem. To top it off my dad is using oxygen so I’m furious!!
Jonny was very thorough with the job. Customer service was a 10 plus. Would definitely refer to others. Thanks again to Roto Rooter and Jonny!
William Riker
6 months ago
I was worried the toilet was clogged. I did get it corrected but still have RR come out to clean the main pipe. It cleared it well. The septic tank drain field seemed to be the problem as the continued service the next day video showed the tank was full of water. I just had it pumped 3 weeks prior. I put an additive into the tank and it helped the drain field issue. Hopefully it will stay operable
Kerantha Poole
5 months ago
When our garbage disposable suddenly stopped working, I called Roto-Rooter and they send someone out in about 2 hours. Fast, friendly service!
Steven Miletto
5 months ago
We called late at night and the team came first thing in the morning and was friendly and focused. They took care of the issues. Pleasure to work with. Took a stressful situation and made it not a problem. Thanks!
Karen Davidson
7 months ago
I accidentally hit the hot water heater with my car and needed to get it fixed ASAP. Called and within the hour had Justin onsite. He was extremely professional and courteous and fixed the issue immediately. 5 stars!
Shawn Coneita
a month ago
It was my son-in-law's house that they went to to do well pump or Well Repair the man did not know what he was doing diagnosed and said that the tank was bad and the pump was bad this was indeed not the facts charge them $1,200 and still did not do the repair they have a free flowing well known as Artesian the checked valve in front of the pump between the well and the pump had gone bad and it was backflowing down the well try to make them buy a new pump new tank and there was nothing wrong with their it was a $5.65 repair that I came down and helped him do took us 30 minutes this company rip them off try to make them buy a new pump and tank on top of it which would have put them around a $3,000 repair for $5 then will not even speak to them about refunding their money because they did a wrong diagnosis did not do the repair tells me they are a shoddy rip-off company just like every other Shady company out there think 10 times before dialing this number
Michael Capote
4 months ago
The technician was very professional. The dispatcher, on the other hand, needs to find another line of work. I called in the morning and was told they would be there in 2 hours. She called me several times with the same story. The tech told me he had only 2 calls that day when he showed up at 10 at night.
The faucets in the master bathroom and guest bathroom were bad and Jonny replaced both of the faucets. This technician was very respectful, courteous and introduced himself when he arrived at my front door. He informed me of what the job entails and the agreement I had to sign prior to the commencement of the work. Highly recommended to any homeowner!
Plumbing technician was very professional and personable. He was able to address the issue at hand quickly and cleaned up after himself. He provided advice on how to best avoid any further complications and made sure to answer all my questions. Fantastic customer service!
The 2 gentleman that showed up Ross and Brady were wonderful. Very professional, showed up on time and were very quick and efficient! Explained everything in detail and are very well priced. From the initial phone call to the completion of the job was a great experience! Highly recommend!
Mike Touchton
2 weeks ago
You charged me $600.00 and tried to charge me $750.00 i had no choice but to use you. I will never call u again.
Kelly Perkins
5 months ago
Jonny was great. He explained everything he was doing and answered all my questions. Very friendly and professional.
What a great job. Very professional. Great communication and educated me about the issue. He is an asset to your team .
Cortney Crespo
6 months ago
Jonny is a lifesaver! He came out and fixed our drain on thanksgiving in the rain. We are so grateful for his service and will use this company again.
Well, I think the guy that showed up did a great job, nice guy, and very professional, but I think your prices are too high.
Lavonda Knight
6 months ago
Jonny Barr was professional and extremely fast and showed up quickly, would Definitely recommend him for all service. Thanks
Samantha Canuel
a month ago
Really professional! Didn't overcharge at all. I believe his name was Ross.
Emily Hoffman
2 months ago
Jonny Barr was our plumber and he was very professional, very personable, and did a great job!
Andy Moffitt
6 months ago
Today we had Ross come out and run out sewer line out to our septic tank. Ross was very professional and was on time. He made quick work of our clogged line, cleaned up and even placed new caulk around our toilet! Thanks Ross .. we will use you guys again!!!
Bobbie Devereux
10 months ago
Ross fixed a backup in our new house and was fast, kind, and skilled in clearing the problem. He came out right away on a Saturday morning. Because of the nature of the backup, we qualified for a camera scope of our sewer line. Tyler arrived and did a fast, professional job finding an additional, unrelated problem. At the end of the day, it cost way more than expected but the problem was huge and we would not have known about it until more damage had been done. This team was excellent and I am so grateful for their work and professionalism during a very stressful situation. 1,000% recommend this company. Always a great experience!
Techs were on time very nice and very quick with fixing my plumbing issue that another vendor could not earlier that day.
Tammy A. Taylor
10 months ago
David was exceptional! Great customer service and very knowledgeable! (I did tell him I didn't understand why he was working there opposed to being male model? You're welcome David! ??) would definitely use again
Rasheda Peden
a month ago
Travis was our tech, he was patient polite and explained everything to us!!! 10 out of 10
Cat Happy People
7 months ago
My plumber (Carlos) was VERY professional, knowledgeable, friendly.Kudos to Carlos for tackling a job that was difficult, converting copper to PVC ...behind..a wall for bathroom!!..he was very patient and thought out his plan then went into action! It was a job mo one wanted to deal with and we are so so grateful that we called Roto Router and lucky to get Carlos!!He is major asset to this company?
I can't say enough about our technician Jon Barr. He's a Professional that will explain in detail the needed repairs, gets the job done RIGHT! (Even stayed to repair another pipe damaged by our construction crew). Pleasant to work with. I only wish he could be our dedicated plumber when and if we should need to call again. Thank you John and the staff that assisted in scheduling. Great experience.
Machonne Barlow
9 months ago
Alex was great! Very polite and professional. Our toilet was not flushing properly and our home warranty service sent another company out to repair. After failing to fix the issue, we called Roto-Rooter. Alex listened as I explained what was happening, and he was able to quickly assess and fix the issue. Now we know who to call first!
Connie Potter
8 months ago
I can't give much feedback for this Co and Technician as to begin with, he didn't come within the 2 hr time frame as scheduled and the technician, Dexter wasn't very knowledgeable of being able to do our sewer pipe clean out as we thought that he could and said that he'd have to do it by pulling our toilet up and snaking it out that way and with the Co. charging $598 to do that and that's way too expensive and we know that our pipes could be cleaned out with an electric snake without doing that and as we've had it done before and way more reasonable. He more less told us to contact our last plumber that did that and we respected that.
Sylvester Dismuke
3 months ago
Very helpful and professional to let you know and make you feel that the tech knows what he’s doing and not to rob you on price
Jonny B. was the plumber who responded to my service request. He arrived within 45 minutes of my call to request service, which was a huge blessing! He was very knowledgeable, and helped me to understand the problem I was having. His efficiency and hard work really helped to make this a quick and painless experience. By far the best experience I have had when seeking help with plumbing. Thank you so much, Jonny, for your help today!
Karmen Gabbin
7 months ago
I contacted Roto-Rooter for help when after showering, the water would not shut off. As the water continued to rain down, I attempted to do what I could to troubleshoot the problem on my own with no success. Upon speaking with the very kind associate over the phone, she was able to set up an appointment for me and Stephen the technician was at the door within the hour ready to remedy the situation! Stephen and later Alex were able to educate me about the problem and the steps necessary to fix things. Both gentlemen were very kind, courteous and professional. I truly appreciate the service I received from the RotoRooter Team!
Very prompt , very nice service man, price was kind of ridiculous and the camera scan included was never performed and haven’t heard back from them about scheduling it
Kiara Richardson
a month ago
Jonny and Eric were great! They cleaned up after themselves and everything would recommend to others!!!!
Virginia McCullough
a month ago
Jonny came out and did a great job he did his job well and explained everything
Job wasn't complete and could not repair. Still tried charging me $250 but agreed on less which was still high enough for the problem to still exist. Told me to contact another contractor so this told me Roto wasn't qualified enough to unclog a drain.
Daniel and Elijah were the technicians who came to assist me and they were awesome. Their friendliness and professionalism really helped calm me down. Eduardo was the water restoration project manager that helped me. He was friendly and calm. He answered all my questions and explained things to me. Their service was stellar. I would definitely recommend them. I will review again once the water restoration is completed.
Stephen was professional and efficient. He had to try several things but persisted until he got the drain cleaned out. A job very well done and much appreciated.
I called Roto Rooter this morning and they had someone who could come right out. Jerry and his partner came out and took an assessment, gave proper expectations and was able to take care of my issue in less than an hour. They were very professional and cleaned the area once they finished. I give him and Roto Rooter a 10/10!! I would definitely be recommending them to my friends and family. Keep up the great work!
Stephen Covington
a month ago
Plumber showed up on time and was very professional. The problem was much bigger than what he could fix due to broken pipes.
They fixe it alright but they left behind thousands of dollars in damages on the walls and the floors... left me with out sink in the bathroom. I got 'PIPED' by Roto-Rooter! Watch out people. Don't be the next ... Roto-Rooter on the prowl.
Blaine Schmidt
2 months ago
Ross was courteous and clean! Appreciate the quick and thorough service.
Jonny was incredibly awesome and IF I have any future plumbing issues I would love for him to come back.
Richard Walker
6 months ago
Ross is the worker that was sent out to take care of my dilemma. Ross was very kind and professional in doing the work that needed to be completed. Ross completed everything that needed to be done in a very short amount of time. In the future I will call Roto-Rotor and ask for Ross to handle the call.
Our experience was wonderful! We were in pinch when we noticed our water heater leaking early on a Sunday morning. Jonny showed up quickly and had us set up in just a few hours when everywhere else said It would be days! He explained everything thoroughly and was very knowledgeable. We are going to be customers for life!
Roto-Rooter’s response time was great and the service provided by Dexter Bryant was excellent. He was very professional and resolved my current issue. He also explained preventive measures that will hopefully help with my pipes/drains. I will definitely use them again in the future.
Raeanna Sanchez
8 months ago
My husband and I just moved to Jacksonville and unfortunately had a plumbing issue in our new home. Dexter came out within an hour and resolved our issue. He was professional and a pleasure to work with. The fact we got it resolved in the same day was amazing! Highly recommend
Jon has helped us out twice now, and I am extremely satisfied with the work he does. He is professional, and always a pleasure to work with. He is a great representation of the company, and we are thankful of his service. Thank you for everything.
Jimmy Alvarez
6 months ago
Jonny provided the service during a tropical storm. Arrived within the hour, professionally and politely explained our issue. He provided awesome service.
Way overcharged. Started at $300, by the time he finished: $650. Absurd upcharge on parts. Avoid at all costs!UPDATE: The handle is on at an incorrect orientation, it doesn't turn completely off still, and the tech bought and up charged me for a unit that doesn't even match. Only installed a portion of the new assembly and didn't mention any of the changes (some of which are unacceptable at any price) until after the work was done and the bill written.I would have been angry but left it alone if my shower was actually fixed, but the problem is now worse! Over a 100% mark up on parts at retail price at any big box. Over 200% cost compared to retail for parts alone. Is this acceptable or price gouging?UPDATE 2: Dallas came to my home today and he was great! He explained different things to me, fixed the issue created by the previous tech and also my initial problem. Great guy. I'll ask for him personally next time because he is a good guy. Whatever licensed job he would have decided to do, he's the type of honest, quality human being you want in your home, all talents being equal. I hope he goes far.
Took forever to get a tech out, but once he, Alex, was here, he was very thorough and kind. He listened and addressed every single concern. I have 4 stars only because of the wait...it went into the next day after it should have been same day serviceUpdate*** use them if you like waiting and not being serviced when they say they will. As it took forever to get a tech out, I was supposed to get another tech to come out and camera the lines. They never called like they were supposed to. So I waited close to 4-5 days before I called and the office said we will have the tec call you right away. Still waiting on that call 2 weeks later.
Jon was absolutely wonderful to work with and very helpful. He explained every step of the process and worked quickly but diligently. He answered all of our questions thoroughly. He is personable, friendly, and extremely kind. Highly recommend!
The service techs were professional yet personable. Both were exceptional in their diligence from arrival through completion. Despite the weekend and lateness of the day both were completely focused on the task being perfect before leaving. Would give my strongest possible recommendation to anyone seeking quality and a job done right. Thank you Jonny!!!!!!
Jonny was very fast, friendly and professional. Highly recommended!
Jonny Clogs is great. Responsive, answered all my questions and addressed my concerns before starting work. Diagnosing was quick. So was the service. Will use again.
Grace Albaugh
9 months ago
We had 3 exterior drain lines fully clogged and backing up in heavy summer rains. We called three services and Roto Rooter was not only the most responsive but also the most reasonably priced. Daniel was out at our house within one hour and immediately got to work. He was very professional and quick with the service which we especially appreciated given they charge by the hour. He completed the job in an hour, which we honestly didn’t think would be possible but he did it. And he even honored a coupon we had. A++ service and value by Roto Rooter of Jacksonville! Thanks Daniel!
Jennifer Lopez
5 months ago
Very very helpful and informative. I have no idea about plumbing but Jonny made sure to explain down to the smallest detail. Thank you again!
Great experience all around. The website it easy to schedule appointments. I scheduled my appointment the night before and was confirmed for the next day. Great communication from the office in letting us know when the technician would be arriving. The technician came and was able to explain what was causing the problem and what was needed to do to fix it. He let us know the price before work was started. Pricing seemed fair based off of other quotes I had received. Technician was very professional and polite. Will use this company again if/when needed.
Jonny Barr was the technicial who came out to the school. He was persisent and professional.
Mary Pinkstaff
10 months ago
Jonny Barr was punctual, very friendly and explained everything very clearly. I would definitely want him to come out again if we needed any further assistance. You're lucky to have such a good guy working for you!
Richard Fisher
8 months ago
Awesome and very quick service! Toilet not flushing and had a birthday party scheduled later today put in mind it's Saturday. Ross came in within the hour of me calling and got it flushing like normal. Ross was super cool and had a pleasant attidude! Definately is important to keep people like that on your team.
Sara Bowman
11 months ago
We’ve been having an issue for over a month with our kitchen sink,toilet and a main pipe that was leaking at the back of the house we just moved into. We had several companies come and say they were coming back but never showed. Jerry came and immediately we knew our issues would be solved. He was very knowledgeable and patient with his trainee. Even though toilets are gross and it was 1000 degrees outside he smiled and did everything without a worry. He made us feel at ease and we are pleased with his work! Thanks Roto Rooter
We've used them before and were satisfied so used again with same quick response and friendly professional service.
Ellaysa Newell
8 months ago
Our service rep was amazing. Thank you Genise! She fixed our problem quickly and wonderfully. Great attitude and personality! Would definitely recommend them! It was VERY expensive, so I would check different avenues before going with them next time.
Jonny assessed the problem, explained in detail what he would do and how he would do it. He removed a huge rootball from the sewer line and hydro-jetted the line clean. He took care and left the area even cleaner than when he started the job. He worked very efficiently and is professional and courteous.
naysa williams
2 months ago
Rich was awesome. Asked alot of questions to understand the issue. Offered great suggestions to resolve the issue.
Autumn Martinage
9 months ago
Jonny and Eric were amazing! They came out within 45 minutes and quickly diagnosed the problem. The issue was resolved quickly, efficiently and affordable. They even made sure to test in every way possible. Definitely using Rotorooter again!
Matthew Stohler
8 months ago
Called them the next morning (Sunday) after a busted pipe under my sink flooded my kitchen, living room, and bedrooms. I was surprised someone was able to get out on a Sunday and they came in less than 2 hours at that!Justin S. was my technician, he was professional and very respectful of my house with keeping clean and making sure to ask before doing anything. Replaced the broken pipe and outside piping as well.Would 100% call them again for any issues I have going forward!
HerSoulToSpring
7 months ago
Justin came within the the time-frame, was very knowledgeable and informative about the repair needs and replacement on informing me of process. Will definitely use in future.
Katherine Gulliford
3 months ago
Great service and service technician who came out at night for a plumbing emergency! Will keep them in mind when I need a plumber in the future!
Anthony Anurca
8 months ago
Daniel and Yaya came and were very professional and identified I needed a new garbage disposal. They had the part and were able to install it immediately. They were personable and made me feel at ease with the job that needed to be done.
The two employees were professional. Outstanding attitudes and informed us of everything that was going on.
Valerie Johnson
10 months ago
I had a clogged toilet at one of my rentals andMr. Dallas the technician came out after hours to handle the situation. He stayed with the job until he was able to free the line, my tenants was very excited to have the toilet back. Mr Dallas communicated with me by phone every detail needed concerning the job, he was very professional and courteous.Thank you Mr Dallas I will be reaching out toRoto Rooter if every needed again in the future. Thanks, Valerie Johnson
Kenneth Barber 8046
7 months ago
When I have had plumbing issues in the past, I have called on Roto Rooter to fix the problem.
They have always been handled the job for us, and have never let us down. They will be the first plumbers I call. Thank You Roto Rooter for jobs well done. Kenneth Barber.
Alex came by and helped us remove our broken water heater and replace it with a new one. I scheduled the appointment at about 1:00 AM after we found out our water heater was leaking. The window for our service time was that same day from 8:00 AM to 10:00 AM. We got a text at 8:05 AM that Alex was on the way, and he arrived shortly after. Alex was quick, courteous, professional, and all around awesome. Roto-Rooter is awesome, and so are their employees. I will definitely reach out to them again if the need arises.
Alicia Harper
6 months ago
I spent $150 for them to do nothing. They tried to run a snake through my drain but after 3 attempts (2of which by the in training person) they gave up and instead of $424 I paid $150. Meanwhile the guy who was suppose to be training was telling his wife on the phone he’d be done shortly… yet they hadn’t been there but 20 minutes or so … seemed like they wanted to leave then do the job. I wouldn’t recommend them for anything. Go with an actual master plumber not this company. Btw my husband (non plumber) fixed the clog. We purchased a $300 snake from Harvor Freight with the extension. One time with the extension and it cleared.
George English
7 months ago
Jonny was professional, thorough, and immediately located a major foundational issue. My house had a mysterious leak that seemed to be coming from an unknown source. Jonny was able to locate the leak efficiently and give effective information of the problem and it’s resolutions. This project is going to require reconstructive work and without his diligence, this issue would have been overlooked. I would recommend Jonny and his expertise hand down, and I thank Roto-Rooter for the help.
Paul Patterson
a month ago
Tech was very knowledgeable & customer service was excellent. HIGHLY RECOMMEND!!!
Ashley Hayman
7 months ago
Called to get an estimate on a repipe job. Told that there was someone in my area that could be there within the hour. 2 hours later I called them, after spending 30minutes on hold. I got told they would have to call me back. They called back to say they need to send a different type of technician even tho we were very clear what we wanted in the initial call. Very unprofessional that I had to call them to find out nobody was coming. Complete waste of time.
Residential Basement French Drain and yard drain flush out due to tree roots, etc. very thorough and knowledgeable
Jonny showed up 2hrs after calling 8 am in the morning..He was courteous very professional about the billing and services offered then went and proceeded to attempt to get our drains to flow more freely.He did everything he could and allowed us a discount since it appeared to be our septic system is not flowing properly.He did not have to offer any discount but because he felt that the drain still was not flowing well albeit not his problem he offered that and we greatly appreciate it.This is the 2nd time in 7 or 8 years I've had Roto Rooter help us and they've done their job well and provided us a good service at a good price.I was so impressed with Jonny's work ethic as he worked hard for a long time to try to make it work that I would ask for him again if we had need of these services.Highly recommend Jonny and Roto Rooter...
My water shutoff valve for the toilet was broken and steadily leaking water. After calling many providers, Roto-rooter was able to schedule me, same day. Although they were understandably running behind, the end result was a professional and courteous technician, knowing exactly what to do and fixed the problem at hand. The technician was personable and also showed me what he was doing, providing advice and knowledge on the system in the event I needed future work.
Donna Decker
9 months ago
Jonny and Eric were polite, informative and very professional! Talked us through each step and let us know ahead of time what could be done to fix the issue in our bathroom! They were quick to show up on a Sunday in an emergency leak situation with our spare bathroom. Plus Jonny’s beret was a perfect blue to match his uniform so 5 stars all around!
Jason Conwell
5 months ago
Nice, friendly, professional. Worked until 5 PM on a Sunday to fix our emergency. Could not be happier. Went above and beyond. A+
Tori Rasmussen
11 months ago
Absolutely amazing service! It can be stressful to get plumbing done especially in an emergency, but our plumber Dallas exceeded all expectations. They came within an hour and finished in 2 hours. Would recommend again!
Thank you so much for the OUTSTANDING job. Jonny & Sosa were very professional & courteous; they've done a fabulous job on my tub faucet. NO MORE LEAKING. Went above and beyond to get the job done in a timely manner!! Thank you again. There are future projects that will be needing their services!
Nathan Correa
a month ago
jonny and eric quickly serviced our drains and got them up and running right away!
Drew Christopher
9 months ago
I just want to say the service I received from Daniel was world class. It was like having a friend come over and take care of my plumbing issue. The work he did was professional and he communicated with me what I need to do to not make it happen again and what he was going to do to fix my issue today. If I was to have an issue again, I will be request Daniel all the time. Thank you!!!!!
Brooke Bondoronek
9 months ago
Very blessed we had Jonny come to help us with our plumbing issues today. The plumbing issues have caused a lot of stress and he was able to fix it quickly and efficiently. Jonny was kind, helpful, and very knowledgeable. Now we know who we can count on in the future, thank you Jonny!
Chenita Clay
11 months ago
I called for one dripping faucet and Alex was extremely patient and kind. He fix the drip and also added 4 new faucet aerators as a maintenance precaution. This was something I requested as well as add 3 new wonderful shower head. He even went to the store and made amazing choices. Thanks so much Alex!
Valerie Fernandez
11 months ago
Jonny and Nathan were absolutely fabulous and extremely professional. I called first thing in the morning and Roto Rooter was able to get them out to me within 2 hours. I found a small leak in my master bathroom and they were able to fix it in a timely manner. Jonny made sure to always ask prior to performing any work and ensure I was comfortable with what they were doing. Would highly recommend to anyone.
Ronesha Holsey
7 months ago
Brandy deserve to have 10 stars. He was Prompt, Professional, Knowledgeable and Courteous.
I offered to buy him lunch but he declined lol. I will definitely utilize and recommend Roto-Rooter!
Gordon responded promptly, was professional, assessed the problem quickly, provided a fair quote, worked fast, got the job done right the first time. Very satisfied. We'll call them again!
Mark Stinnett
7 months ago
The young man that fixed our clogged pipe was professional, courteous, he cleaned up after himself. Did an outstanding job. He is a credit to your company.
Carmita Rivera
11 months ago
Just moved into rental home less than 3 weeks ago. Landlord maintenance people left me hanging after 8hrs of no call no show and me calling and pleading for help all day with 3 bathrooms backed up and unusable. Called Roto Rooter on a Sunday evening at 8:30pm. Dallas was at the door an hour and a half later. Very professional, friendly and answered questions. Didn't waste time. Problem seems to be a much bigger project but not my call to order the work. Headache but at least I know it's nothing I've done wrong. Was charged the time spent assessing the issue and for snaking the line to find out what problem is.
Jonny Barr could not have been nicer and was such a professional. We were really in trouble and he saved the day on Thanksgiving Eve. We feel blessed.
Wayne Wieland
6 months ago
The gentleman Jerimiah who came out for an emergency repair was extremely professional. He not only found out what the issue was but took the time to go into detail with what was wrong. Would deff recommend for any plumbing needs!
delisa fairweather
2 months ago
Service men were on time, very helpful with my questions and providing advice, and performed service well.
Dallas was great. Came and explained my options with detail and gave me a fair price. He went and picked up the parts needed and came back in the same day to complete the work. Would recommend calling RotoRooter for your plumbing needs.
Jonny and Carlos were great!!! Very serious about doing a great job. Very good at problem solving. If we have any future issue we would like for them to come help us.
Liana Marasco
9 months ago
Both our kitchen sink and garage sink were clogged for days but Stephen Fry had everything working ASAP. He was on time, experienced, and explained the details with a smile. Excellent service!! Not to mention no $25 fuel charge or $85 diagnosis fee like Fenwick. If you need help, call Roto Rooter!
Jennifer Guerrero
7 months ago
Ross and Ryan were extremely helpful. They made sure I had a good understanding of everything that was being done. Professional and efficient
Alison Franciscus
a year ago
I couldn't have asked for a more knowledgeable, helpful and thorough plumber. He was polite, friendly and went the extra for me. I am so appreciative for the work he did, although it was late in the night when he finished, however, the late hour did not affect his work , or his overall professionalism and friendly demeanor.
Gabrielle Schudlich
a year ago
The plumber they set out to me was Justin. He was extremely professional and knowledgeable. He provided excellent service and went above and beyond to make sure I understood the entire process of his plan to replace my hot water heater. He took measures to make sure I had the most efficient set up for my property at the most economical price.I was elated at the service Justin provided here. I would recommend them highly, I know I will never use anyone else.
Kenneth Jackson
3 months ago
Technician was very helpful and he communicated with me about resolving the problem with my plumbing very grateful that he fix it??
The installers were very professional and did a fantastic job of reviewing every detail of the installation. I would definitely use their services again and plan to use them for our next project. My mother was very happy to finally have hot water in her house! Thank you for the excellent service!
Jonny showed up on short notice on a weekend and was here quickly. He communicated his process well and kept us informed on his progress. He was very neat and cleaned up well when finished. Highly recommend!
Brittany Johnson
8 months ago
Jonny Barr is the man!!! He gave a valiant effort to clean out my stubborn drain in my outdoor kitchen. Not only that he was a delight and had such a positive attitude. He really has a passion for his work. I will request Jonny Barr for all my plumbing needs in the future!
Saundra Whittaker
8 months ago
Wonderful staff, can't say enough nice things about the staff!! The service and warranty are impressive also. We have been using this company for years, never an issue always happy that I called them. Above and beyond
Wendy Alexaitis
10 months ago
Jonny was amazing and went above and beyond to figure out what our plumbing leak issue was. We really appreciate his expertise and wonderful helpfulness. I highly recommend Roto-Rooter and especially Johnny with helping us with our issue.
Jill Cram REALTOR
11 months ago
Mr. Tun was on time, very polite, removed his shoes and left the work area clean. The problem was not able to be resolved in his visit as a new toilet with a larger glazed trap was recommended. I took away 1 star because the service call costs seemed much higher than average ($302) to diagnose the issue and the quote to install a new toilet ($450) far exceeded the two other quotes I received ($190 and $300) and that was with me providing the toilet.
The technician Daniel was courteous and professional. The price is on the higher end of other companies, but not by much. Considering they do not charge to come out and make an assessment, it's better than being locked in to 70-100 dollars, just to have a company come look at the issue.
Dexter was so calm & knowledgeable that we were immediately de-stressed. The troubles we were having were not consistent so we needed the expertise he provided to confirm what the causing problem was. So grateful our call for help fell on his watch. It was a pleasure & comfort having him here today.
Rohan Lawrence
a year ago
From the customer service on the phone down to the workers that came. The technician name Dallas was very professional!! Very honest dude, he even helped me with my kitchen faucet! Would definitely recommend this company to everyone! Best prices in town
Darlene Short
7 months ago
Roto Rooter was called due to a water leak. They sent a repairman within the hour. He had our Leak repaired in no time! Thank you for rapid response.
Devonte Ores
6 months ago
Ross, came out and got the job done. He’s a cool dude. I definitely recommend Roto Rooter and would use them again in the future
Tyler Reeder
11 months ago
Dexter was on point with his services. Very professional gave helpful and use advice to help keep out pipes flowing like they should. Easy to talk to and made the whole experience easy going and calm. 10/10 would use this company again and ask for dexter!
I was scheduled for 12-2pm but they weren’t able to come out until 4:30pm. So I was a little nervous how this was going to go since they weren’t able to come out at the original time but Jonny was great. Very knowledgeable, and efficient with the repair. He answered all my questions and was timely and professional in the repair. I will definitely consider using the company again in the future.
I’m glad we got Dallas as our technician because he was on time, very professional, knowledgeable, and took time to thoroughly explain what he discovered and needed to be repaired. During and after the repair he provided a clean workspace despite minimal space. He is a great asset to the company. Thanks Dallas/Roto-Rooter!
Great, professional service. Responded to an emergency water main issue. Technician Ross was respectful, had a positive attitude, and explained his work. 10/10 all around.
Virginia Hicks
a year ago
Excellent job from Roto-Rooter. Justin & Mill arrived as scheduled and replaced my non-working water heater with a new one that I supplied. They were the only company that would be able to get to me an appointment in timely manner and they also give free quotes for their work. They were in and out in less than 3 hours. I highly recommend this business.
Rebekah Correa
a month ago
Jonny and Eric were prompt and professional, clean and thorough!
Johnny and his trainee came out and did an exceptional job clearing a clog in our drain pipe. They were very professional, courteous, and left the house cleaner than when they showed up!
Dexter arrived within one hour of my call on Sunday afternoon. He was pleasant and knowledgeable. He repaired the problem quickly and recommended how to maintain the system. I appreciate the excellent service of Roto-Rooter.
Joseph Free
11 months ago
Excellent experience. Our hot water heater gave up the ghost earlier this morning. Jonny was here within an hour of us calling and had a new water heater installed in no time. Beautiful install. Very satisfied.
D was fantastic and the most smiley and positive plumber I've ever had do work on my house. She went out of her way to explain how to keep my drains clear in the future and answer a bunch of plumbing questions I had. We have two small children ages 5 and 7 and she was so responsive to their questions of what she was doing. She is great with kids and even better at plumbing.Best plumber ever.
Brock Hamilton
2 months ago
Was very quick and got the problem handled with a fair price . Will use again Jonny clogs is the man
Tom Massengill
6 months ago
The service tech named Travis did a pro show job on my drains these guys are pricey but it's worth the money and I do honor the warranty will use again
melissa ansell
2 months ago
Jonny was great and got to the bottom of the problem so we could get it fixed! Very professional!
Are garbage disposal was jammed, and roto-rooter was able to come out the next morning. The guys were very professional and on time. The was no charge for diagnostic unlike every other company we called. Pricing was fair and the dispatcher recommended coupons that I could from the website. I will definitely call roto-rooter for any future plumbing needs
Ross and K Lee were great. They came quickly to fix our problems and were kind and professional. No additional charge for the same day service! We really appreciated the fast response and repair. Highly recommend!
Mirza Alijagic
8 months ago
Called Roto Rooter around 830pm and they had a tech out by 915pm. Johnny Barr was my guy tonight and what an awesome human being. He thoroughly explained all the different possibilities of the drain clog and got it resolved within an hour. Explained all the different preventative care options as well. If every tech is like Johnny Barr then Roto-Rooter will stay elite. However, Roto-Rooter needs to check itself with those atrocious prices.
Miriam Montesquieu
7 months ago
Alberto ID 3475 was very professional and knowledgeable. He explained to me everything he was going to do. He repaired my leaking shower faucet quickly.
William Dominguez
2 months ago
On time, professional, response time was as described. Would use their service again and recommend to others in similar situations.
Stephen was very knowledgeable and provided me with great options. He was thorough with the repairs and advised me what to do should I ever need to trouble shoot the problem in the future. Thanks Stephen!
Service response was excellent. The technician, Gordon did an exemplary job and was very professional. The cost of replacing our hot water
heater was very reasonable and less than I had expected.
Katie Blazetic
10 months ago
Dexter was very professional, polite and genuine. He went out of his way to take care of our 2 toilets that had major overflow issues! We are so thankful! We thought at one point he was a manager! Thank you Dexter!!
Jeremy Potts
11 months ago
Dexter was great! He took care of our kitchen sink with no problems at all. If I ever need plumbing work I hope Dexter comes to my house! The best customer service you could ask for
Had a clog in a new home I purchased. Rob was able to come out and snake the drain and help get the issue resolved. He was very professional and helpful
Kelly Jordan
11 months ago
Dallas came inspected issue and quoted a reasonable price before any work was done. The job took less than 30 minutes. Ver satisfied and would definitely use Roto-rooter again.
Alicia Sanchez
11 months ago
Would highly recommend Dexter to anyone needing a repair done. He got here & fixed everything super quick and was able to clearly explain it all. Very courteous and nice. Gold stars all over!
Reasonable with online coupon available, fast friendly service & professional
Will definitely use again if needed!
Highly recommend requesting Jon Barr. I’ve never been a fan of “big box” companies, but Mr. Barr was beyond respectful, extremely detail, and courteous of my property. Mr. Barr gives you the small business feel with his presence. If you’re going to use this company in Jacksonville - request Mr. Barr
Charlie Gill
8 months ago
Johnny did an outstanding job! Solved the problem perfectly. Great attitude and explained everything in detail. Would call him anytime for any plumbing issues. Just a true professional.
Marcus Sanchez
8 months ago
Dexter was very knowledgeable. I brought up some concerns about the plumbing since we just moved to the area. He let us know that the clog was due to some baby wipes that were flushed by the previous occupants. Thanks for the help!
Everything was handled so quickly, from the appointment setup to the actual fix. Dexter was able to find the source of the problem, fix it, and give great guidance on preventing the problem in the future. He even cleaned up afterward, which was absolutely amazing! Will definitely use them again if I have any problems.
Jennifer Wallace
9 months ago
Dexter saved the day!! Our business was dealing with a gnarly toilet situation, and it was fixed super fast by the best dude in the business- Dexter. Make sure you ask for him by name because he's capable and kind!!
Cara Schilling
a year ago
G came to the rescue when my shower and toilet were draining onto the bathroom floor. She came within 15 minutes of my calling the main phone line for an appointment. She took the time to explain everything that she was doing and make sure I was comfortable and understood everything that was going on. She had such a positive attitude and was so kind through the whole experience
Alberto was a professional able to show me they problem and fix it. He was very personable and a pleasure to work with. Highly recommend this company!!?
Travis was prompt and knowledgeable. He got the clogged fixed quickly.
The technician Justin was very polite and answered all my questions. He wrote a thorough and detailed report of my problem. He referred me to another technician to assist with finding my plumbing leak. I will definitely be referring Roto rooter to my friends.
Jonny and Sosa responded to my residence to replace a leaking water heater. They were on time, and upfront with what was needed, and the cost. The work they did was excellent, and would not hesitate to have either of them work on any plumbing issue I had.
Ana Andenmatten
10 months ago
Alex the tech was absolutely amazing. He went above and beyond for us. We threw him quite a curveball this weekend when we tried to rescue a pet pig and the pig dug up multiple pipes in the backyard and Alex even helped us save the pig lol. He is the best!
Sonya Berry
11 months ago
We called a rep out because the sink was leaking and he came out a looked at the sink and told us it would be over 300 to fix the leak. He never touch anything and stayed about 10 to 15 min. He charged us 126.00 for the service call .I realize that maybe that is the normal service call price but WOW how much would he have charged it he actually did something LOLFYI find out the price of the service call before you call this company to come out!!We ended calling the maker of the sink Moen and they sent us a new sink and instructed us how to put it in for free.
Had a clogged shower drain. Tech showed up and immediately diagnosed and fixed the problem. Told me the price upfront and no surprise charges. Have used this company several times and have only ever had exceptional experiences.
Dallas was great took his time and done a great job, had to go out for parts and came back and fixed the leak. Could not ask for a better job very efficient cleaned every thing up afterwards and it looks like it drains out a lot better. I will ask for Dallas when ever I need a plumber.
rjwilliams1962
a week ago
Jerry was very proffesional and did great job
marjorie pound
9 months ago
Very professional. Very clean. Respectful of my home. I will always call Roto Rooter first. They have never failed me and I have used them a lot over the years.
Lewis Correale
a year ago
Ross provided THE BEST service we could have asked for. He was both progressional and enthusiastic about his job. He even took the time to explain what he was doing which taught us how to prevent future clogs. We highly recommend him as well as his company since they are very reliable.
Jonny and Dallas were amazing! Very knowledgeable and I couldn’t have asked for better people to help me! I love the professionalism and politeness. Definitely use them any time I’m in need.
Stephen Solliday
a year ago
Dexter was excellent! Prompt, personable, helpful and efficient. And best of all, solved the problem. I also really appreciate the follow-up inspection and warranty on service. Will definitely request Dexter with Roto-Rooter again!
Johnny and Alberto were awesome! They took the time to explain what they needed to do and were very Friendly and professional. Best yet, they came out on Easter Sunday for no extra charge!
Nancy Zimmerman
a year ago
Jon was the service tech sent to my home to fix overflowing toilet. Came in, did his job, toilet flushing perfectly! Response time was terrific- especially on a Sunday morning. Jon is personable and understands what a clogged toilet can do to one’s psyche.Highly recommend and appreciate this professional service.
Lyndsay Von Bokern
a year ago
Dexter was amazing!! He came out at 10pm to fix our emergency drainage issues. He was very knowledgeable and professional and fixed our plumbing/drainage issues in a timely manner!! We are so thankful we called and got such a wonderful technician!
Kasandra Armentrout
9 months ago
Dexter was professional and fast! He fixed the issues our toilets were having in a timely manner and was very courteous while doing it. Thank you Dexter and Roto Rooter!!!
Rikki Singleton
9 months ago
I met Mr. Jonny in the parking lot of a restaurant and he help me and my friend put gas in our vehicle using the gas can without any reservations. He was very respectful and friendly, I really appreciate him helping 2 strangers in a time of need
Phillip Merilatt
8 months ago
Professional, polite, and prompt. Gave us all the information we needed and more. It was reliving to not only have our problem fixed but also gained important information on our plumbing to our new house
Sarah Moukhliss
a year ago
John and Dallas serviced our shower Sunday evening and they were courteous and professional and persistent with fixing our tricky shower cartridge. They worked hard and were very pleasant. We were surely their last stop. In times where customer service is nonexistent they were quite stellar. Thanks for your help!
Amanda Morgan
3 months ago
Jonny was great! Super informative and patient! Highly recommend
DeSean Calderon
a year ago
Technician, Dallas Sparks, came out and gave me the best service I could ask for. I’m thankful for his patience and information giving during the service. Would definitely recommend. 10/10.
Jonny has VERY professional! He assured me he CAN resolve my issue and did which is VERY reassuring when you have a stressful situation. I also appreciated it could be done at the time of the appointment and not at a later date.
David Bunuan
11 months ago
Alex was an excellent technician who thoroughly explained the entire process. He was courteous, cleanly worked, was on time and triple checked his work. Highly recommend. Very efficient.
I'm very pleased with the service that Nathan provided. He is very knowledgeable and kept me informed every step. I was thankful the company sent an experienced tech due to I live in an older home. My plumbing was backing up into my tub and Roto-Rooter was the only company able to provide same day service. Nathan provided excellent customer service and the pricing was fair. This is the second time I've used Roto-Rooter and I will definitely ask for Nathan.
Lindsay Betteridge
a year ago
Daniel was great! He was timely, kept me up to speed on what was wrong with my shower faucet and what he was working on. He was respectful of my home and was very professional. I wouldn’t hesitate to use roto-rooter again!
Roto-Rooter is excellent value. No call out fee. No weekend fee. No whatever fee. Always great service and easy to call out via online system. Todays call with Jonny and Nathan was excellent. Kind, thoughtful service, straight language on what needed to happen. Thanks!
Rosie Gallegos
9 months ago
Gordon and his assistant were very professional. They repaired my emergency shut off valve and took time to answer all my questions. Definitely would hire again.
They did a great job! In my distress everyone was very friendly and understanding, did I had spoken to. Their promptness was very appreciated I was told within 2 hours and someone was here within 45 minutes. All I can say is thank God for Roto-Rooter pluming.
Roto-Rooter did an excellent, honest job. Not knowing plumbing, I could easily have been convinced a large repair was needed. Instead, my technician took his time and did a thorough review, ultimately finding a small and easy repair that was needed. I will definitely use them going forward.
5 star rating all the way!!!!! Dallas was very Professional and the subject matter EXPERT ! I would definitely recommend him and his work to future customers!! IYAOYAS
Robert Lacasse
2 months ago
Repair persons were very polite and professional! And efficiently fixed the problem!
Corneilus Of Earl
a year ago
My parents had a clogged toilet early in the evening so I had to call the 24-hour service to come to their house and I met the plumber there. I explained that this toilet had to be thundering since my parents were elderly and they responded within 30 to 45 minutes. He also explain what steps you can do and the prices for each service before he began. He asked if I would like for him to mask himself I said yes for the sake of my parents and he did so. He unclogged the toilet and diagnosed the issues with it. And left notes for the future technician to come and repair if I so desired. Very professional service. I would recommend them. Jonny was my technician on call for that night.
Jonny was awesome and he took his time to make sure everything was working correctly. Also great on pricing I would definitely recommend this company.
VERY friendly and accommodating phone rep and seevice techs. Jonny and Marcel were professional, honest, and fast! A little pricey for serviced rendered, but then again, I haven't had to call a plumber in years and don'thave a price point to compare to. Will definitely recommend this company to friends and family. Thanks very much!
Jonny the technician was awesome! I work with and I am in the service business and I have to say this was by far one of the best customer experiences I have been a part of. He is a GREAT representation if your company values. Great knowledge and people skills!
Stacey Carr
10 months ago
Amazing experience. Dexter was very professional. It was late night and he kept it quiet too since my little one was asleep. Definitely recommend.
Terry dubignon
8 months ago
My parents used this service when I was younger, and I have seen the quality service they provide. I have also used this company in the past and had a sewage problem, they were prompt and professional. Their prices are fair and hope to do business with them again, thanks!
Dexter our technician, was extremely knowledgeable in his craft. He went above & beyond especially so late in the evening & on a holiday to help us with this fiasco. He was so kind, & concerned in helping us & he is such a tremendous asset to Roto-Rooter. When we need a technician again in the future, we will ask for Dexter as he was simply superb & we can’t thank him enough for solving our problem on Thanksgiving! In addition, so polite, respectful & truly a fine young man. Thank you so much! AAA+++
Oreste Coulanges
5 months ago
Jonny did an excellent job. Best tech. Give him a raise!
ann roberts
11 months ago
Holiday weekend so thrilled that they even came out! Got our clogged situation finished in about 40 minutes. Technician was good. Only negative comment I have, it was quite expensive!
Amanda Webster
a year ago
We had a crazy stubborn grease clog We tried everything on YouTube videos and did the ice trick and worked on it hard for 3 days and Johnny came and had it done in 30 minutes, He was very professional and fun to work with and gave us some really good pointers and we will definitely work with him again!!
Sandra Phoenix
a year ago
Jon Barr was not only friendly and professional but answered all my questions. He listens to my issue, did some problem solving, and discovered a root that had decided to make a home in my toilet pipe. He was able to remove the root, clean the pipe, and even did a wonderful job cleaning all the debris and left my bathroom clean and useable! I am super thankful for his great service and I will be asking for him by name if I ever have an issue again. Thanks Jon!
RonMar Roberts
a year ago
Dexter was so accommodating and professional. He thoroughly explained the problem and was very knowledgeable about what repairs were needed to correct the problem. I really can’t say enough good things about this man. Please feel confident in knowing you will get first class service when he is hired for your repair!!!!! AWESOME!!!!
Jha’nya Kelly
a month ago
Almost to $300 to stuck a pick down toilet to unstop it. Was only there for 5 min
Daniel came out and provided excellent service and did good quality work. He answered all my questions and took care of everything I needed. Roto rooter is lucky to have a Daniel around
Nathan came out for an emergency leak. He was very pleasant and helpful. He suggested that I speak with someone in sales to discuss replacing the entire plumbing system in my home. We discussed an estimate but he stated that a salesperson would come by to give me more details and finalize the deal. The salesperson was supposed to call the same day but I missed the call. When I called back the dispatchers were extremely rude, so I canceled the service. I’ll find a different company.
Maura Penavargas
10 months ago
Even though it was raining, Dallas came and did a great job. He worked until 10pm, and he didn't mind it was a Saturday. He is a very friendly person and he seems to love what he does.
Kenny Ponton
9 months ago
Our shower handle snapped off leaving no way to pull out the Moen valve cartridge. Alex tried to pull it but had same luck as me since the stem was broke. He ended up having to cut out some drywall to replace the diverter quickly and cleanly in a tight spot. Happy to have a shower again.
Heather Stankard
a year ago
First of all, Daniel with Roto Rooter was top notch!I had him install a brand new hookup for a stackable ventless washer/dryer in my existing salon. They were less expensive than other quotes- and the most professional and efficient plumbers I’ve ever worked with!They literally came and gave me the quote and had it all completed in 3-4 days!! They even had to take out existing dry wall, find existing pipes (water and drainage) and hook up to them, and repair. All this during business hours mostly and no issues at all!I also used them a few months ago to replace and install a new modern commercial toilet in the restroom and it went seamless and was installed in less than 24 hours of my first call for a quote!If you are thinking of hiring this business ~ don’t think twice! I give them 5 out of 5 stars in every category! Will be using Roto Rooter again for all my locations!Also - Shout Out to the very sweet lady who answers the phones! She is super professional and nice and will work with you to get your job done in a timely manner. Thank you Roto Rooter!
We requested Jonny Barr and he is wonderful. He does everything he can to make sure we are happy with the result and is very knowledgeable. He also works with us to give us the best deal he can.
Diana D'Addona
9 months ago
The technician, Justin that came out was extremely knowledgeable and professional. He took the extra time to explain to me what he was doing and why. He was very efficient with his time.
I am very grateful for Dexter Bryant. He came to my house late on Sunday night to help me with my clogged plumbing. He was very polite, and highly professional and took the time to answer all of my questions. I highly recommend his services.
Jonny and Marcel did a wonderful job. They were quick and very polite. We will definitely be using you again.
Debra Bergstrom
7 months ago
Prompt and excellent service. Our issue was resolved in a courteous and professional manner. We highly recommend Jonny!
Ross George
11 months ago
Dexter was great. Arrived on time, friendly, evaluated situation and determined the best method for solving the problem and then took care of it. We gave him a new name, “Doctor D”. Wish the world had more like him.Ross George
Bathroom faucet leak. These guys are friendly and professional. Fantastic service and always kept me informed of what they were doing and what needed to be done. The leak is no more, so all around excellent job.
Meghan Stovall
a year ago
Our toilet was rocking side to side, so we decided to try a couple of DIY fixes - but it became clear we were way over our heads! I booked an appointment through the website, and within 2 hours, JP arrived to help! He had to get creative to solve our issue, and when he was done, his work was super clean and perfect! We are so thankful!!!
Stephen Wynn
9 months ago
This was the 2nd time I had Alex (8380) at my house to repair my toilet. The 1st time was the 2nd floor toilet and the 2nd time was the ground floor toilet. Both cases, Alex was professional, very respectful and fair. If all of Roto-Rooter's plumbers are like Alex, I would highly recommend this company.
Lisa Ricardo
4 months ago
Very friendlyVery professionalJonny did great job !!Thanks ?
Johnny came right on time and completed the work quickly and efficiently. Very friendly and competent. Even crawled through water under the hose in pouring rain to do the repair.
Allison Bechtel
a year ago
Servicemen were wonderful. Kind and polite and did a great job.Given window that was narrow and then were 1.5 hours behind that. When I called the call center the person I spoke to was unkind and borderline rude and completely unapologetic. I completely understand it’s busy, but an update (which they never did before being late, or after I talked to them- which they said they would) would’ve been nice and some sort of apology. Or give a bigger window
Marilyn Selmon
11 months ago
Dallas with Toto Rooter was awesome! He was very professional and knew what he was doing. I would recommend him to anyone and would definitely use him for all of my plumbing needs!
Gregory Smith
2 years ago
Called at 9:30 pm after discovering that our hall toilet was overflowing onto hardwood floors. Technician arrived at 10:30 and quickly assessed the situation. He recommended removing the toilet and snaking the drain. It was expensive, but worth every penny. Ross was professional and took his time resolving our issue. We were very impressed! Great customer service!
Jonny and Alberto were both very professional and were able to remove our old kitchen sink and install the new sink in a timely and professional manner. And, they cleaned up afterwards too. I would highly
recommend Roto-Rooter for your plumbing needs!
Melissa Glanville
7 months ago
On time, very professional. We had a pipe leak under our house. They had a certified crawl space specialist at our home and he went above and beyond to give us our repair options and break down the cost of the repair.
Rozetta Everett
a year ago
Kristin Roberts, was very professional,kind , patient, understanding, humble and just very thorough with her work. Thank for having such a person ❤️ on your team. She care about my well-being and safety even when she was gone for the day . Thanks for letting me know about how wonderful some people are such as Kristin Roberts is and I think all ways will be.
Gary was wonderful and polite. He arrived early for his appointment/30 min warning. He noticed the issue right away and was able to fix it with ease. Although he noticed the problem, he took further steps to ensure that the whole issue was taken care of and didn’t spread to other areas. Thank you greatly! I highly recommend him. No one wants to look forward to making that call; but I know if I have a different issue, who to contact for it :)
Came out on time, professional, friendly and double checked to make sure clog was gone. Definitely recommend
Derrick, the Service Tech, was very professional and courteous. Solved my problem with a smile. Could not have ask for better service from Derrick. Thank you Roto Rooter!
John Blackwelder
2 years ago
Ross was my plumber and he was awesome. Did exactly what I wanted. He was very knowledgeable and conscientious about his work. Took the time to do the job the right way and cleaned up behind himself. Would highly recommend this young man to anyone wanting a true professional! Finally, a contractor who you can depend on!
Jessica Franco
a year ago
Our kitchen sink was clogged on both sides and we could not get the water to drain. When I called Roto-Rooter they were very friendly and set us up with an appt very quickly, even on a Saturday afternoon. They were at our house within a few hours on the same day. The technician addressed the issue and got the sink unclogged. The tech was also very knowledgeable with information about what happened and tips to help avoid this in the future. I would definitely use them again.
Daniel was great! Our problem was solved quickly and efficiently. Unfortunately the dispatching and communication system is a disaster! We were told they would come the day before and they cancelled at the last minute.Today we received a text, not a phone call , to confirm the morning arrival. I texted back, but not within the TWO MINUTE time allotment. I was expecting a phone call and did call before 8:00am. To confirm but could not reach them. The 2 women we spoke to were rude. One said she called, but that did not happen. Not sure if this will work in the future, which is unfortunate, as their technicians are great.
Debra Polkow
11 months ago
I called this morning and they were here within a couple hours. The young man was very professional very friendly and knew his job. He cleaned up his mess had the problem fixed in a very reasonable time will definitely use again if we have to.
Corey Sargent
10 months ago
Had a clog in our pipe that was unreachable with all the options we tried ourselves. Dexter came in and used several different machines to get things cleared. He explained everything to us and made sure we understood the process.
Jonathan Wignall
a year ago
Great customer service! We had a clogged up drain/sewer line on a Saturday night with stopped up toilets and sinks. Called the business number and they sent someone to my house right away. Jonny was very professional and explained his technique on what he was going to do step by step… the prices were a little higher than expected, but coming out at 10pm on a weekend I didn’t care. Jonny tried the cheapest fix first which was appreciated. After unsuccessfully running the snake up the clean out valve, he removed our toilet and ran a snake down over and over until the drain pipes were unclogged. He was very professional and cleaned up well after himself. Thanks Jonny for taking time away from your family on the weekend to resolve our issue!
Tech was very polite and professional. Tried 3 different strategies and was here past his end of day. Though the problem is not yet solved he did call dispatch to get a more senior problem solver to come the next day.
Reginald Patterson
6 months ago
The technician was polite, professional and very helpful. They arrived early and able to fix the problem quickly
Came out at last minute on Super Bowl Sunday ! Within 3 three hours of calling everything was done. I’m very impressed with how quickly Jonny B and Dallas finished the job and how everything was handled! Thank you so much!
Victoria Roundtree
11 months ago
Jonne Johnny was a hard-working employee service was wonderful he was good to let you know our inform you on what the situation is I enjoy his service will I use him again yes I would it was excellent
After calling 10 local plumbers with none available for emergency services, roto rooter showed up within an hour. Dexter was polite and explained the process and pricing before quickly handling the job. Thank you!
Diantha Perkins
2 years ago
Cody was great! Very personable, showed up early, did his very best to handle my situation without costing me a lot. He was even kind enough to teach me a few simple handy things to help myself with this issue. As a newly single mother of 7, I appreciated him so very much.Will definitely be having him back the next time the kids put random things down the sink.
Dallas is the most professional! So is Jonny and Sosa! Please send them if we need them again! Fast efficient, caring and most helpful! Definitely saved the day! We are most grateful
Sherrie Graham
a year ago
They came out in less than two hours and got the drain cleaned out quickly. The plumber was friendly and polite. He did an excellent job. He followed procedures to ensure everyones safety in our covid world.
I called on a Sunday afternoon to schedule a service call due to a leak. The company promptly sent a technician out the next morning. Daniel, the technician was knowledgeable, courteous, and took time to explain his findings. This was my first time using Roto-Rooter but it won't be the last!
Very professional and informative. I'm on a very tight budget so I was not able to utilize the service. He was kind enough to instruct me on what to do. But I will definitely recommend Jonny Barr to anyone. Ask for him by name if you can!
Niketah Johnson
9 months ago
Jonny was so awesome! He helped us use one of those new gas cans! He didn't hesitate to help and I was so appreciative!
Pam Goldrick
8 months ago
Rich was professional and friendly. He had to return to supply store as he had been given a defective toilet that had to be returned. He
Did not complain. He just put one foot in front of the other and got the job done.
Our technician Jonny was phenomenal! He was professional, friendly, funny, and dedicated to the task at hand. He provided all the support we needed and then some. Jonny is aces!! Give that man a raise!!
Kristin Carlo
6 months ago
Jonny was wonderful and helped us clear our drains! Excellent service. Thank you
Cheynee Williams
a year ago
Dallas did a wonderful job by helping us ! He came in a timely manner and finished his job swiftly and professionally i definitely recommend him to everyone!!!!!
Our technician Justin was very professional and was quickly able to assess our plumbing leak behind the shower wall and
Make repairs on sight in a timely manner.
I was so thrilled Roto was able to come out the same day I called. I was extremely impressed with the man they sent out. His name was Nate Williams. What a nice & Professional man. He explained what he was doing every step of the way. I will not call any other service except Roto-Rooter from now on. This was the best service I have received from any Florida plumbing company. All I can say is thank you, thank you, & THANK YOU! ? Barbie
Martin Hardy
7 months ago
Excellent and prompt service by the company and a very speedy and efficient rectification of the problem by Justin. Highly recommend both the response and service.
Joseph Archuleta
a year ago
First they came out and cleaned the main drain that was backing up a tub and shower. Two months later, they honored the warranty and cleaned it out again, and are sending a camera to see what’s causing the issue. Great service!
Kenneth Williams
2 months ago
On time, professional, Courteous and efficient. Definitely recommend
Raymond Thomas
a month ago
I was pleased with the service and the gentleman was polite, good job.
Duane Hendrickson
a year ago
Ross was very professional, he went out of his way to accommodate us in our situation. He was very cautious of any mess that the snake would make and prevented them. Cleaned up behind himself, can’t say thank you enough
Michelle Russo
11 months ago
G came to help with a variety of problems. She was very thorough and helpful in explaining what was going on. She went above and beyond to make sure the problem was resolved. Would recommend her to anyone looking for a plumber!
Ross was on time, friendly, and very thorough while diagnosing a potentially clogged drain. He made sure that everything was working before leaving and offered some good advice for preventing future clogs. We would definitely use Roto Rooter again would highly recommend this company. Thank you again Ross!
Kelli Morrison
a year ago
Ross and K Lee were both amazing! I have to say it was pretty badass to see a female plumber. They kept me informed throughout the process and were very professional. There were a few hiccups in the operation(not their fault) and they handled them really well. It made a stressful situation a lot easier for me. 10/10 - will call again if I ever need more work
Crisgar Corporation
3 months ago
Great service. Travis was friendly and patient and resolved the issue
Laurie Whitacre
a year ago
I am exceptionally grateful to Ross and his apprentice for saving the day ! Our toilet blocked again (never a good thing but especially not on a Friday before Christmas week! ) and they arrived within a few hours and quickly sorted out the problem . Ross is very professional and incredibley knowledgeable and helped me to understand how to avoid the issue in the future ! I would highly recommend this company and especially Ross!
Jonny was very quick to arrive and helpful with a leaking pipe in a wall. He answered all our questions and was very courteous and left no mess.
We had K Lee and she was great. She explained to us up front the cost and what she could do to fix it. She then worked quickly and thoroughly at the same time. She was very honest and upfront with us. Our clogged sink is good now.
Katherine Bruins
a year ago
We had water backing up in our shower so we called Roto-Rooter. Dexter came on time and solved our shower clog within minutes. He wasted no time and knew exactly how to fix it. He was professional and informative. We will definitely be using Roto-Rooter for any future plumbings needs! Thank you Dexter!
Jon arrived within a half hour of placing the call at 9:00PM. Very friendly, respectful and courteous.Solved the problem quickly with no mess for us to clean up.We would highly recommend.
Ronnie Thompson
2 years ago
Our tech, Junon, arrived on time and got straight to work. He was quick to diagnose our issue, offered an instant quote, and was equally quick with his repair. He was pleasant and professional throughout the service. I can’t recommend him specifically highly enough.
The gentleman was very professional and respectful. He was also very knowledgeable. Not only did he fix the problem he helped and gave advice on how to keep it from happening again. I would definitely recommend.
Brittany Brockel
a year ago
Daniel was very efficient and professional. He was able to unclog a sink line that another provider was unable to successfully clear and provide on insight into the possible root cause.
Justin Werre
4 months ago
My plumber was in time and very professional. He fixed a problem that I made worse by attempting to fix myself.
Gordon, the RotoRooter tech, was prompt, professional and effective. He explained what he was going to do and then he did it.I also had a good experience making the appointment. Dispatch was very cooperative and delivered the tech to my house even sooner than they promised.A good experience all around.
Fantastic work performed by Ross. He was professional, courteous and knowledgeable about how to fix the problem. This was an excellent experience. He cleaned up the entire work area. And he was very patient with our dog. Great job!!!!
sean walters
4 months ago
They helped me liar a water break under my driveway and were excellent!
L JOYCE Bailey
2 years ago
These guys were totally awesome. They were cordial and professional. Kudos for their help and support. Everything was discussed prior to the performance of the job. I was very impressed! My technician Gary and Kay are the best. Thank you! Should I need to in the future will definitely ask for these guys ?
Tami Von Seggern
a year ago
Had a leaking shut off valve in bathroom. Russ was very helpful. I scheduled an on line appointment and they were out within an hour. Very professional and respectful. Changed both sink shut off valves. Had to cut open the wall. He was very respectful in the way he cut the wall as we just placed beadboard in that spot. I will be able to place everything back the way it was and now don't have to worry about any leaky vavles. Thank you. Highly recommend!
Eric Higginbotham
9 months ago
Brady did an excellent job! He went above and beyond to make sure our drain was working well before he left at a fair price.
Wonderful service. Both technicians we're personable and professional. They took care of my issue and
went above and beyond to ensure it was repaired.
Our tech was excellent. Friendly, Professional, Careful and Informative. Jon Barr solved our problem and I highly recommend him
L. Angelique G
a year ago
Justin arrived on time and was professional and courteous. He quickly identified the problem and and pointed me in the right direction for repair. I was very appreciative of his insight and observation of the situation and I will recommend Roto-Rooter to anyone who asks for a plumber or water clean up.
Ross from RotoRooter was great! He was friendly, professional, and on-time. He was thorough and made sure our sink was good to go, especially awesome since it was a deep clog in older pipes. RotoRooter was able to come immediately when we needed them and the scheduling staff was polite and called us before Ross arrived. I would definitely use RotoRooter again and their services again! Thank you!
Jonny was friendly and courteous. He listened to my “tale of woe”. Described his game plan to fix the problem and then went ahead and worked it. Very professional; particularly respected his cleaning up where he was working when he finished. Highly recommend him.
I had a clogged drain. Roto Rooter responded much faster than I expected. Nathan Hunter was technician. He was very knowledgeable and courteous He made sure to my drain was cleared and running properly. What a day before Thanksgiving story.
Rhonda Casaletto
a year ago
When I called, I gave details that 3 bathrooms were flooding from under the toilet. Not over the top. They said it sounded like a sewer blockage. I feel cheated because with that description I learned from the city that Roto-Rooter is well informed and experienced on the City Utility Company's process. The City will come out any time of the day or night to diagnose the issue for free. Then if they feel its not their responsibility they will recommend that you call a plumber. Then if the plumber comes a finds it is indeed the city's responsibility then the city will come back out and start repairs for free. Also, by taking these steps, the city will reimburse the plumbing bill which was atrocious. They could have shared this. Because they were called prior to the City, the city won't reimburse. It seems to me they don't want to chance not getting the $$$$ . They win but they will never be called by me again. They should have done the right thing. The plumber was amazing, my problem is with communication, administrative process and management resolution.
We called them out in emergency at 9 PM. They came out and then no time found the problem. We had had all bathrooms backed up and sewage coming back up in the showers. They were a lifesaver Texter was great respectful and kind and knowledgeable. They will be our plumbing company going forward
Hi! I called Roto Rooter Sunday morning and they arrived the same day. I had tried to snake the drain but couldn’t unstuck it might self. Glad I called them as they needed an industrial snake to remove construction debris from deep down in the drain. Shame on the construction company but shower can now drain thanks to Dexter and Roto Rooter.
Dexter was great. He was on time. Quick, Just a all around great worker. He also got us back to be able to running and flushing our toilets. I recommend Dexter to anyone.
Brandon Bush
9 months ago
Brady was a polite, knowledgeable, professional, and quick repairman and the price was more than reasonable. Can’t recommend them and this specific repairman enough.
Very professional. I had washer drain issue and they repaired it with just the necessary steps. I highly recommend Roto Rooter. I called roto rooter after
having a failed attempt with Aldridge and Sons, who not only ripped off the money but did not fix the issue.
Dexter was extremely knowledgeable, professional and was a absolute pleasure to chat with. He stayed late to ensure the job was done correctly and provided excellent service. 10/10!
Jonny was the technician that was dispatched. He was courteous, friendly and explained what he was going to do. Did a great job. I don’t see how he could have inched his way through the crawl space maze like he did. Give him a raise.
Michael Hoffman
2 months ago
The technician was on time and cleared the clog in our drain quickly.
Brandon Smith
a month ago
Johnny was awesome. Polite, insightful, and thorough.
Dallas was a very nice well mannered young man who was very honest and did not try to take advantage like most people I highly recommend their services
Ulena Salazar
2 years ago
Gordon was outstanding. He was very professional and was doing everything to detect the problem. Once he ascertained what the problem was he was back the next morning to fix it. He was very respectful of not messing up our home. Very Pleased with his Excellent Professionalism!!!
Nicole Tavarez
7 months ago
The work man was super nice. Got the job done quick. Definitely recommend them.
Mr. Shine went above and beyond my expectations and respected my wallet. He arrived on time, let me tell him what I needed, talked me through the process and prices, and did the things. He did a leak detection for me that found nothing thank God. Installed my water heater on the same day I picked one up. Did not leave a mess. Overall a pleasant experience.
Shirley Young
2 years ago
The technician was very polite and business like. He was very friendly and helpful with explaining what was wrong with the drain. He did his job in a timely manner and fixed the problem. He is definitely an asset to your company, your company is very lucky to have him in your employ. I will definitely call your company again if I need a plumbing company. Thank you.
Dexter to the rescue!!Clogged showers and toilets on Christmas Day! Ugh! No help anywhere. Made a next day appointment with Roto-Rooter online.They called first thing in the morning and sent out the technician. Dexter was on time, professional, knowledgeable, and cleaned everything up when he was finished. He kept me informed every step of the way and didn’t kill me with the cost.Thank you!! Thank you!! Thank you!!
Nathan was amazing. I literally have been wasting hundreds of dollars in my water bill due to a leaky fill valve in my guest bathroom. Within an hour the problem was fixed and working smoothly. Thank you so much for being quick and efficient with my repair
Had a leak in the outside of our house from the main utility. I tried to find it myself, but was unable too. Called Roto-Rooter on a Saturday afternoon. They came out promptly the same day. Set an expectation and follow-up was great. Ross was the plumber that came out. Within an hour, he found the leak. Explained exactly what he needed to do. Took his time and also installed a shutoff valve up against the house. His work looked awesome. Couldn't be happier. Thanks Ross!
Dex was awesome!! He was very professional and knew what he was doing! He was up front about the cost and genuine!Awesome service! Awesome company!
Jonny Barr #3854 was my technician. Mr. Barr was ABSOLUTELY OUTSTANDING. He was kind, personable, and sharp. He was knowledgeable but most importantly professional. He took care of issue “lick-idy” split, with little to no hassle. I’m very grateful for him and his expertise. I’d hire Mr. Barr again and again for every job in the future if the need arose. He was a blessing on a dreary day.Everyone should utilize Roto-Rooter and their staff if they need an issue addressed with little wait time.If I could give Mr. Barr 10 stars I would.A very pleased customer,C. Snider
Sosa and Johnny were professional problem solvers when I flushed my toothbrush down the toilet! They explained everything that needed done and were cautious of my property when removing the toilet. They even took extra time to quote another plumbing problem in a shower. I recommend asking for them for all your plumbing needs!
Jonny was great. He got the problem cleared very quickly. Would recommend
Nicole McConnell Owner
a year ago
Technician Jonny came out to our home on a Sunday afternoon to fix clogged toilets as he was told was issue. I gave him a little background in regards to all the plumbing issues that led up to this day which in short was the home had almost completely flooded and septic tank had been drained approximately 3 weeks prior. No one actually found source of leak in home but same company came to inspect leak and pump tank. I would say Jonny definitely went above and beyond what he was called out to home to look at and fix. After snaking the toilet with no success he didn’t just stop there. He took a look at breaker box and then decided to check the box outside home that gives electricity to the septic pump. He quickly realized that there was no power to that box therefore the septic pump couldn’t be running and thus this could be reason as to why there was a back up in home. I believe after almost nearly 3 weeks he found the reason behind all of the plumbing issues we have been experiencing. Awaiting an electrician to fix box in back and go from there. He was on time if not early for appointment, he was informative, friendly and efficient. Thanks to him actually “caring” and going the extra mile…. I do believe he has found the answer to this nightmare we have been living. I give him 5 stars!
The laundry drain had stopped up, so we called Roto Rooter. They sent Nathan, a professional in every sense of the word. Competent. Honest. Communicative. Got the line cleared quickly. Took care to keep the area clean. Super pleased.
Jacqueline T Thornton
9 months ago
Jonny showed up much sooner than we expectedanddeliveredfast, professional service. really happy with root rooster. 10/10
Anquinette Callis
a year ago
Ross and Dexter were amazing! They took their time to figure out what was going on and gave me several options while educating me on the issues of my clogged drains. I’m so thankful for their skills and great customer service!
Nathan was very professional. He came into our home identified the issue (no cold water running in our bathroom) and was transparent about pricing for the repair. I would definitely recommend using Roto Rooter.
Beverly Mcclendon
a year ago
The technician, Jonny, came to the appointment on time and provided professional services promptly. He was very nice and personable and relatable.
Job well done ☺️!!
Johnny Bar did an amazing job, thank you.
Rebecca Fuller
2 years ago
Eric and Joey were the 2 at my place daily for a week. They were very professional, respectful, cleaned after themselves and were very personable. The 2 of them had a great work relation, making their daily visits something to look forward to. They kept me informed of everything they were doing and both are exceptional all round.
Roto Rooter is a an honest and knowledgeable service. I would highly recommend them if you have a complex plumbing issue that absolutely needs to be done correctly, the first time. You’ll definitely get what you pay for.
Christopher Hughes
a year ago
Great and timely service. They aren’t the least expensive out there but you get what you pay for and they warranty their work. Ross recently visited a house I own and quickly diagnosed the issue, gave me pricing options, and did a really great/clean job with the repair.
I had an emergency drain blockage on a Sunday morning and called Roto-Rooter. They answered the call within two rings and within 2 hours I had Jonny Barr show up. What a professional, knowledgeable and pleasant person! He discussed what the issue might be and immediately started to address the issue. He showed us what he was doing and in about two hours the problem was solved. He discussed some recommended preventative maintenance tips to follow. I don’t think I’ll have any more issues. If I do, I will be calling Roto-Rooter and will request Jonny Barr by name. Great job Jonny and thank you!
Heather Duran
9 months ago
Very professional. I liked the way he explained all the details. Also, like the service has a warranty and camera inspection follow up.
charmaine hall
a year ago
I called Rolland Reash and Premier Plumbing and left messages. 4 hours later I received one call back. Roto Rooter answered my call and had a technician out within an hour.As I couldn't flush any toilets since it was backing up into the shower, I was desperate. The technician, Gordon was nothing short of amazing. I had no idea where my main sewer cleanout valve was, he had to search for it. He was very persistant and finally found it next to the decorative palm tree. Thank you Roto Rooter for responding quickly and having such as amazing technician as Gordon!
Cindi Mclaughlin
11 months ago
Nathan was fabulous..,, especially coming on a Sunday for us within an hour. I had a house full of people and no bathrooms due to a clog…
Thank fully they figured it out..,,wonderful and service was great!!
Jonny and Dallas were awesome ?. Jonny was very knowledgeable and knew how to tackle the issue and Dallas knew how
to implement.They fixed the issue and guided me at each steps. Would definitely recommend them.
Technician- Jonny BarrApprentice- DallasMr. Barr showed up in a fashionable time, diagnosed the issue of the water main leak.-Immediately acquired parts and began repairs while training his apprentice with every step of technical attention to detail!-Explaining each step of the process while conducting the repair.-Mr. Barr is very articulate and a true n professional of his craft!-Expertise, Leadership & Training of his apprentice “Dallas” was superb!-If I have any other misfortunes with the plumbing in my home, I will definitely request Mr. Jonny Barr to conduct my repairs.5-Star Service!Thank YouMr. Paul Burt
Austin Dulin
3 months ago
Awesome job and very professional, would highly recommend
To have a plumbing issue the day after Thanksgiving was a drab until Roto-Rooter answered my call. Plumber, Jon Barr, literally saved the day. He took time to listen to my problem AND took time to explain what needed to be done in a way that I could understand. EXCELLENT SERVICE all the way around. Timely and professional service!!!!
Jessica Janansky
9 months ago
Johnny was the best! Between the hair pricing and the friendly service, I am so satisfied with this service. Highly recommend!
Jon came to help me with a very simple problem. He was very professional, knowledgeable and helpful. I will have no problem calling them again for any of my plumbing needs. I will also have no problem referring them due to the great service I have received.
Destiny Bramstedt
2 years ago
Had Ms. Lee out on Saturday to clear my main drain. She was at my home for three hours trying to snake the issue. My roommate was home at the time of her performing the work. I arrived at the completion of the job and asked some questions. She stated that it would be $595 for everything and I requested a military discount which brought my total to $495. I asked her if everything was fine now and she said no, she wasn’t able to clear the blockage and I’d have to wait for a camera to find the issue. She said my problem will come back immediately, but said that if any new charges arise I could apply my $495 towards that. So I still do not have an operational bathroom. I called today to schedule the camera, I was informed by the dispatcher that the camera is a follow up procedure. Just to ensure the job was performed accurately. I stated that the technician admitted to not being able to remedy the issue, and she said okay well the camera tech will come and see what’s going on. So I mentioned that the technician stated I could apply my payment to any new charges since she didn’t do anything, and the dispatcher stated she was not in charge of money and I would have to ask the new technician if that was possible. I don’t know why I paid the initial technician for literally doing nothing. If the camera technician cannot remedy my issue, or refuses to apply my credit I will seek legal action. An updated review will be in place upon a satisfactory job on Roto-Rooters part.Update: I had the camera technician out the day before Christmas Eve, he put the small and large cameras down my main drain and main toilet. He stated he would need a medium camera and could return the next day. I never heard from him. I called his number to find Brian was on vacation. So I called the company number cause my line was backing up again. They sent out an older man and a female to clear my line. They were unsuccessful and told me I would need to wait for the camera guy to return and also I may need a pump added to my line to help flush down the sewage. I called Brian back to see if I could get him out. I left a message for him and got no return call. So I called the business line again and the lady that answered had no clue what was going on and had me repeat everything that has happened. She said she would put in a ticket for a camera tech to reach out. At this point I’ve paid $500 for my issue to get WORSE and all I get are excuses. I need this issue remedied immediately by whatever means necessary and the amount applied towards repairs like I was promised by the initial technician. OR I need my money back so I can contact a more experienced and trustworthy company.
Patti Moody
10 months ago
We received service the same day we called. They called throughout the day to keep us updated on when our service person would arrive. Very professional and friendly. And - went the extra mile to take care of a slow drain, that wasn’t even on our service call.
Cheri Tax genie
a year ago
Dexter presented hisself very professional with a smile. He also explained to me what was going to take place before starting the job. He also provided me with some helpful tips to help with clogged drainage. He did an awesome job!!!
Regina Campbell
a year ago
Fantastic experience with Roto Router! Woke up on the first day of 2022 with water damage in my kitchen. Was not the best way to kick off the year. Due to having laminate throughout the kitchen I had to take action the most I could do was towel dry as much as possible, this was a job for professionals. I called Roto Router! It was the best day one decision and I met the wonderful Christine! She is a powerhouse! She came to the house and blew my mind with setting up the house professionally with hot air blowers and fans, drilling and cutting out the ceiling to release trapped water and pulling up the floor to follow the water to prevent mold setting in. Watching her in action was like watching one of those house flipping shows. She knows her stuff!! Bravo Roto Router Christine represents! Also met Mr.Hinton and Bear in my 4 day experience! Would I tell a friend? Absolutely! But you better request Christine- she gets an A++++
Dexter came and was very nice. Gave me a price and clean ended out a clog in my drain pipe. He was vey expedient, thorough and very nice.
Taramatti Samantha Singh-Watson
9 months ago
They arrived on time and did the job perfectly. The team is very experienced and I am happy that I chose this company.
Henry was polite, did not complete the job. Fixed it temporarily but had to call back 7 days later. Mike, who responded was outstanding. Explained everything he was doing and made sure drain was completely clear before he left. Very professional and very courteous.
Melaina Barwick
11 months ago
Daniel was very polite, well mannered and professional. He’s welcome to come help at our office anytime.
Absolutely first rate service…Gary#3897 was outstanding and extremely professional. Will definitely ask for him again when needed.
I had a main sewer line clog and none of the plumbing in my house could be used (showers, toilets, etc). I called two other local plumbing companies prior to Roto Rooter who informed me they could not get to my issue unless it was done in the evening/night with an after hours up charge. I called Roto Rooter and was helped right away on their call line. They put my service call in and within less than 15 minutes I received the text alert that my tech Rosendo was on the way. I would say they got here within 30 minutes of my call with customer service. They were kind, professional and followed safety precautions by wearing masks. Ross thoroughly explained the issue, the process to resolve and ways to help prevent future issues. He also ensured I was aware of the price before the work started. They got to work quickly and resolved the issue. I couldn’t be happier with the service, price and professionalism of their techs Ross and Kaylee. I would highly recommend Roto Rooter for any plumbing needs.
Paul and Ross were able to unclog my system on same day service. They were very professional and polite. I would recommend them for your plumbing needs.
Dallas & Jonny are great Plumbing Techs very nice, knowledgeable, they did show concern with my plumbing problems, and they explained everything so thoroughly. I really appreciate the great service.!!!
Jonny and Sosa came in and took care of business like true professionals. Great job, well absolutely use again and refer the company to friends and family!
Jonathon Andriesse
a year ago
Jon Barr Tech number 3854 was awesome. He was very personable, explained everything. If you use this company, ask for Jon Barr. You will be impressed.
Kathleen Hopkins
a year ago
Ross was absolutely awesome in our time of need. The restoration team -Randy, Kay and the awesome young man who accompanied Kay-were so kind and helpful to us in determining and resolving our issue quickly. Thank you all soooo much!
Johniqua Williams
a year ago
JP was amazing and was most knowledgeable about my issue. He walked me through the entire process which put my mind at great ease. If there was a way to give more than 5 stars I most certainly would. Thank you again!
Jalissa Curtis
a year ago
Our toilets continued to “gurgle” when we ran our showers and sinks. We assumed it was ventilation but it turned out to be a clog in our pipes. Ross was here for over 2 and a half hours working nonstop. He was so respectful, kind and considerate of our home and offered tips and advice as we are first home owners. I would absolutely refer them to anyone!
I thought I had a clogged toilet but Dexter was able to identify the calcium build up that clogged the jets and prevented a good flush. He explained it clearly what the issue was and how he was going to treat it. Service was great, quick and efficient.
They came out quickly and derermine it was in the street with the city and not my house line. Juan was very helpful and did a great job figuring out what was wrong. I highly recommend them for future services. And if you get Juan he will take great care of you.
Excellent job and customer service. I wish every job I handle went this great. Jonathan was a fantastic tech. Thanks so much for the fast response and repairs.
David was very professional and kind. He was prompt on arrival and careful with his work on our toilet repair. David was very friendly. Would recommend this service again.
Chris Crawford
a year ago
Dispatch was difficult to deal with. However, Daniel was great when he arrived and turned a poor customer experience into a very good experience. Thanks Daniel!
Zacharias Clemente
4 months ago
Jonny was professional, and efficient. Gladly recommend.
Diana Janansky
9 months ago
Jonny showed up quickly, got the problem taken care of short notice, and was super friendly and knowledgeable. Great service!
Akiesha Johnson
a month ago
Customer service was excellent!! Highly recommend!!
Nathan the plumber was prompt, courteous and started work immediately upon arrival. He finished the repair in a timely manner. My only issue with Roto Rooter is that they are very expensive.
Lionel was on time, polite and did a geat job solving my plumbing problem to my satisfaction. My only concern was the initial fee was way to high (company policy I'm sure). I negotiated a lower fee which helped some. I'm very pleased with the work and technician though!
Terri Bullard
2 years ago
I'm so glad that I called Rotor Rooter! My kitchen sink and bathroom sink were not draining. They had been like that for a while. I was hesitant to call them. I thought it would be more than I could afford and started to call someone else but after reading the reviews, I decided to go with them. Gary was the plumber that came out. He was professional and courteous. He explained what he was doing and informed me of products that Rotor Rotter offers to keep my septic tank running the way its supposed to. If you're having plumbing issues don't hesitate to call them and ask for Gary. You'll be glad you did!!
Faquier Bigman
9 months ago
I really appreciate the service you do for me
That company really respect their customers, your customer service was great,you treat customers with respect and dignity. I can definitely refer you to anyone I know
Wynetta Ussery
10 months ago
I was very angry when the technician arrived and very happy and pleased when he left. Awesome young man, efficient and kind very humble too.
Kristin and Zack did an awesome job. They were always on time, diligent and polite all the time. They've explained every step of the process and made the difficult situation much easier for me and my family, can't thank them enough.
Marie Joi Hosker
9 months ago
K Lee it's totally amazing. She answered all my questions and could clearly see the problem. I would definitely ask for her back personally for future.
Henry was great! Came out on a Sunday and really helped us out of a jam. Very friendly and professional. Did a great job fixing our problem as well as cleaning up after. I would definitely recommend Roto-Rooter and Henry for any of your plumbing needs.
Daniel was great. Very professional. Explained issues and repairs. Identified problem created by another plumber. Quick resolution to my problem.
Abdellah Moukhliss
a year ago
Johnny was very professional he identified the problem and tackled it and solved the issue. Dallas was very helpful, I told him that the water pressure was low in the shower head and he quickly suggested the solution and it worked.
Thanks so much
Ashley Murphy
2 years ago
Justin was very professional and knowledgeable. He worked quickly to diagnose the issue and was done within an hours time. He gave useful tips to help prevent any issues in the future, I would definitely recommend this company.
kathryn blackburn
2 years ago
The team came to my house and found the problem and gave specific details of what needed to be done. They were very friendly and professional. They came when they said they would be here and cleaned up after themselves when they left each day. I was very happy with every aspect of the project from start to finish and highly recommend Roto Rooter.
Gerald came out to my house shortly after I called. He was very courteous and professional. He answered my questions and cleared my main drain clog quickly and efficiently at a fair price. I would definitely recommend their services.
Ross did an excellent and professional job fixing the hot water in our second bathroom. He was very professional, arrived in a timely manner and finished the job right. He made sure that the seal was put in properly and explained everything in detail during the job. Will definitely be reaching out to Roto Rooter and asking for Ross personally next time for any of our plumbing needs.
Celeste Brewer
9 months ago
I happy with the service but wow the price was a killer , I hope that things within your company will change for the betterment of the communities because we all can use help
Marquet Barnes
4 months ago
Travis was informational, professional and he answered all my questions.
Jonny and Dallas arrived promptly and unclogged my toilet. They were professional ,well spoken , friendly and honest. My dog and I were happy.
Jake Hayden
10 months ago
Quick and professional. Our property management company send them out for inspection and clean out. They arrived same day within a few hours and took care of the problem
Daniel and Stephen were very professional, polite and went above and beyond to make sure our plumbing issues were taken care of. Very grateful and would highly recommend.
Responsive and professional. Jonny was great at communicating what he was doing while at our home. Respectful of time and expense.
Brandon Deyo
8 months ago
Rich was great. He showed up on time with all the parts he needed and had us squared away in less than an hour.
Worker had to keep going somewhere to get parts to fix my leaks and toilet or had to Google search how to repair the problem or both. Way over charged on the service. Will probably not use this company again.
Colleen Carney
a year ago
Technician Ross B. did an OUTSTANDING job today, draining the water out of my basement and getting my sump pump working again. Not only is he highly-skilled, he is so personable, professional, patient, respectful and he explained everything thoroughly. He is definitely an asset to your company! If I have any other plumbing issues in the future, I will request Ross to perform the work! ??
Responded to my home within 30 minutes of me calling. Fixed problem in under 10 minutes. Both gentleman were very polite and courteous. Would recommend!
Lori “Lulu” Ledoux
2 years ago
Same day service for a clogged sewer line was greatly appreciated (first place I called had a 5 day wait). They rotored through two lines and cleared them so problem resolved for now. Camera check later will determine if there’s a bigger issue. Professional but friendly guys who worked efficiently but thoroughly.
Rhonda Dalvine
2 years ago
This was 2nd guy because the young man yesterday was unable to unclog drain even though he really tried. Jerry came in and asked issue then put tarp down before bringing in equipment. He was able to clear clog in half the time and was very pleasant. Kudos to him!!The other young man was pleasant and tried very hard to resolve the issue. I realize Jerry was more experienced. But I believe you gotta start somewhere so I am sure he will get to that point eventually. My sink was pretty bad and I bought the stuff they recommend for maintenance. I would recommend this company again
Joney and Alberto had a great job in investigating the clog and resolving the issue. Took their time to resolve it properly and ensured the problem water flowed properly before leaving.
Dexter came out today and was such a life saver! He’s professional, quick to solve the problem and very nice. we’re very satisfied with the service and will be asking for him again !
Weedee Manns
5 months ago
I'm able to take a shower finally. Very professional and friendly. I'm ecstatic ??
Jonny was very professional. Great customer service.
Julie Boland
9 months ago
Gary showed up very quickly and for a weekend after hours the prices were so good!! Look no further for a straight to the point plumber! :)
Very helpful! Thankful for Dallas coming to help our plumbing issues, he was honest, and showed us what we could do to when we have future problems.
They were very kind and details. They explained everything that i didn’t understand. They patiently do their work. Total recommended to everyone
Jessica Perez
2 years ago
Donald knew what he was doing and was quick in the repair. Very knowledgeable technician. Will definitely use this service again for the future. As a first time home owner he helped me to understand basic disposal maintenance to keep my unit working for its full life spand.
Jon was thorough, kind and efficient! Grateful for his help today.
Shavon Atchison
2 years ago
Mark, the plumber, came out to my home to troubleshoot and fix my electric water heater issue on a Saturday. He was extremely knowledgeable and helpful during this process from beginning to end. It was more than a business transaction to him because he also expressed concerns about best quality water heaters, costs, and the safety of my family and I. I’d definitely recommend this plumber and the company for your plumbing needs.
Nathan arrived earlier than promised, and explained the process and cost. He then unloaded his equipment and performed the job quickly and successfully. Nice fellow and great job!
Rob was outstanding!!
Very professional. Took care of all needs.
Replaced water heater, pan and drain line
mallorie cooper
9 months ago
Awesome customer service!! Daniel M - was great to work with and handled our situation perfectly. Thank you so much!!
Michael Medaglia
a year ago
The guys came and fixed the problems I been having in the pipes they were very friendly and professional and did a amazing job I definitely would use and recommend them for any future issues I would have do to the plumbing.
Dexter was prompt, professional, and honest about the work. We had a clogged shower drain and he made quick work of the issue. Highly recommend Roto-Rooter, specifically Dexter at the company.
Had a pipe bust in the wall in-between the garage and laundry room. Johnny came and was very polite and courteous. He explained everything that was going on and had it fixed in a timely manner. I'm glad to have the water back on.
christina vann
2 years ago
Nate came out the same day I had another plumber come out. The other plumber couldn't even get my facilities unclogged to make them usable. He was quick and tentative and was ready to dive in to get it fixed. He kept me informed and showed me all the problems before startingany repair. As a customer it feels good to be kept in the loop of the exact problem and the fix. He showed me what he repaired and pulled out of my pipe causing our plumbing issues. I would definitely use Roto Rooter again if I get Nate or someone with his work ethic.
Phillip Thompson
a year ago
Plumber 1 comes out to snake our drains. Has some issues with snake hitting a block. Then try to snake from another point. Said it was fixed. This entire process took 3 hours. They leave and it backs up again .Call again and had to wait till past midnight for another plumber out who says they can't do it for free.Called David Grey and they sent out a plumber who fixed the issue in 5 minutes for half the price.
Savannah Roberts
11 months ago
Dexter was very professional and efficient. Upfront about everything as far as pricing and the service. Greatly appreciated his work.
Marcella Swanson
2 years ago
Was originally told a technician would be at my house by 4 p.m. the day I called for service. After 6 p.m. and not hearing from anyone who wasn’t trying to sell me water cleanup service, I called and asked if I could schedule an appointment for the following day.Other than the initial scheduling issue, technicians were friendly and clean. The job was finished fairly quickly. A little costly, but we needed the work done ASAP so that’s the price we were willing to pay.
Douglas Tillett
a year ago
Jonny Barr, the plumber who came to my church to help us with a bad clog on a Sunday morning, was excellent. Quick, professional, courteous, and understanding. We will ask for Jonny again in the future when we next need plumbing services.
Nathan came to give me a quote on some issues regarding the water flow in a home I just purchased. He is knowledgeable and honest - and took the time to explain and educate- will definitely use this company for plumbing needs.
Donald Henriksen
a year ago
G was my plumber and she was fantastic, she was very professional and explained everything that was being conducted. Excellent service and made sure everything was clean before departing. G gets my highest recommendation.
Daniel is the most professional plumber I have ever dealt with. Sweet man who served his country. He came out tonight and solved all my problems. Even helped me save some parts in case I need them down the line. The man deserves a raise and a promotion!!!
Shanta Wallace
9 months ago
Jonny was very nice and professional. He came and safe the day! Thank You!
Brian Anderson
2 years ago
Ross did a great job of performing a vent pipe repair. He was extremely professional, on-time, and quick.The team coordinating the scheduling was surprisingly easy to work with, even on the weekend.
Dexter was both knowledgeable and professional. He was able to help us in a timely manner. He is outstanding.
Daniel & Rosie Dockery
8 months ago
Very quick and efficient had great knowledge of the situation and he was very friendly great jib all around.
franklin sands
2 years ago
The technician Ross was very professional and friendly. He took every effort to leave the area as neat and clean as he found it. His customer service is what is lacking in so many other businesses in this era.
Technician was absolutely 100% customer service oriented. On time. Well priced, and same day service? No need to call any one else. And no I'm not getting paid to say any of this. They're just that good
Gary was super helpful and extremely knowledgeable. He was able to fix my issue fast and told why it happened and how to prevent it in the future. Would definitely recommend this company. 10 out of 10 in my book!!
Jonny was awesome did a great job of communicating, work and clean up!!! you should hire more of him.
Greg Harrison
10 months ago
Dallas was fantastic! Found the issue addressed it and a timely and professional manner. I would absolutely call on you again.
Harry Potter Sr
a year ago
Tech was very knowledgeable and explained problem. Even though they couldn’t correct what was wrong they recommend those who could. That’s A+ in my book. Highly recommend Roto Rooter and will use the when needed in the future.
Alfred Goolsby
2 years ago
Jp was excellent and extremely professional showed me my problem and how he was going to fix. Although it was a broken pipe he in a hard place he was positive the whole time. I definitely like his motivation to get my water back on me and my wife is happy and would definitely recommend jp from rotorooter anytime. ?
Alberto was prompt and professional. I would definitely recommend him again!!
Wanda Sanders
2 years ago
I was not made aware of the $250 diagnostic fee, until it was performed. When I called I was not made aware of, nor when gentlemen came he did not make me aware. Lesson learned, I will make sure I know up front. Being a large well know company I would have thought their customer service team would have made this clear upfront. I did not use. I did not want to be subject to surprise fees.
Cecilia Kennedy
8 months ago
Garry was well prepared, absolutely professional. And if need again will prefer Gary again.
WeighLitePro LLC
3 months ago
Jonny was awesome!!! Excellent service!
Frank Salas
11 months ago
Great service as always with Roto Rooter. Even though I thought the price was high still a bit cheaper than anyone else. Very clean and good work.
Rob is fantastic!! Can't say enough good things!! He answered all my questions and explained so much to me! Abdel did a great repair job! And Dan is the Best!!
Installed a hot water heater drain line. My house is solid Cinderblocks and it took an hour to drill through to the outside. These guys did a great job. They left my house a little wiser when it comes to cinderblock. Thanks again Gordon
Bronson Goethe
11 months ago
Dexter came out to help with our shop toilet. Was very professional and was able to diagnose the issue and call some back up to hopefully implement a fix same day.
Torrance TheGreatestPaulk
9 months ago
The service that I needed was the snaking of my kitchen drain and it was done immediately and done well. The guy who did it was very cool and professional.
Bobbilyn Brooks
a year ago
Jonny and Alberto were friendly, courteous and knowledgeable. They were able to quickly diagnose and fix our issue.
Deanna Dickey
11 months ago
Jonny and Carlos (trainee) were awesome! The communication with Roto call center was very thorough!
Joanna Michalski
11 months ago
Dallas was very helpful with our issue. He explained everything well & worked extremely hard to resolve the problem.
Dexter was very professional and willing to give an explanation to what had happened. He was very friendly, knowledgeable and compassionate.
Brittany Benson
2 years ago
Cody was awesome to work with! He helped me with my garbage disposal. He was professional and friendly and did a great job! I definitely recommend this company to anyone who needs plumbing work ⭐️⭐️⭐️⭐️⭐️
Gary came to my mother's house at 8am sharp... He did a professional clean up of her bathroom... Which was previously destructed due to the sewer pipes that was rerouted through out the house; the plumbers did amazing job... However, they did a lazy job on mom's bathroom floor and input the tub incorrectly... The concrete and tub wasn't level, the faucet wasn't lined up correctly with the tub and the list goes on... I must say after speaking to Adam (Manager) he hired Gary and his associate to do a phenomenal job! Thanks for being prompt and professional! Me and my mom was very pleased with the work!
Shane Piccolo
2 years ago
I woke up yesterday and had a river flowing through my garage. I thought a pipe had burst in the wall, so quickly turned off the water and called the first “emergency plumber” listed on google. Fran, who answered my call, was thorough in questioning to identify the problem and reassured me someone would be out in the morning. I received two-three phone calls informing me of when a technician would be available. The plumber (Ernie, I believe) arrived within 90minutes..Once there, he quickly identified my water heater had burst. He was very professional and thorough in his job of replacing it. Highly recommend.
Randy Blankenship
2 years ago
Dispatch employee kept me informed on when the technician would show up. As customers we have to understand that some jobs run long unexpectedly and they kept me as informed as I could ask for. The technician showed up was very professional and completed the job in a timely manner.
Sean McKenna
5 months ago
Did a great job of getting everything done efficiently and effectively.
Very professional and helpful!! Not only did Jonny fix the problem but he walked me through every step and showed me what was needed to get everything done!! Very informative and very helpful!! Fast too!
Russell Anderson
a year ago
JP was the man! He went above and beyond to make sure my needs were met. Very helpful and intelligent about his work. Highly recommend.
Jonny and Sosa were straightforward and answer all the questions i had asked. Note to all reading this flushable wipes are not flushable. But if you hard headed like me ask for them two.
James Little
8 months ago
Jerry was very professional and on time . He cares about the customer and what they say . Jerry is a very valuable employee .
We had a drink machine that had a clogged drain line that Daniel was able to fix. Daniel and his helper were very nice and courteous.
Tiffany Parker
2 years ago
Gerald Hunter was absolutely FANTASTIC. He was very helpful, very professional, on time and super friendly. Just an all around awesome guy! Truly appreciate all his help and him saving the day!
My technician was very professional and efficient. He wore his mask while inside and kept within CDC guidelines. He was honest and an exceptional worker. I would recommend.
Daniel was very professional, and Dallas was a great assistant. I highly recommend this company for all your plumbing needs.
meltonia wright
5 months ago
Service and employees was very professional love the energy and knowledge about service performed
Elmozette Flucas
11 months ago
Jonny was very professional and explained and showed us exacttly what was going on with our bathroom he was awesome very dependable.
Had a water supply line to my toilet burst at 11pm. My technician was there very quickly and took immediate action to stop the flooding inside the house. Very helpful and very knowledgeable and helped me prevent the rest of my house from flooding. I would highly reccomend this company and especially their technician Deonte.
Johnny Barr did an amazing job!
Jonny did an amazing job helping us out with some clogged drains. He was quick, efficient and best of all super nice.
Mckendree Tozzolo
a year ago
Gordon and Stephen were very professional, kind, and efficient. They walked me through the issue and explained everything in detail. Thank you for all your help!
Ricardo Mercado
a year ago
I was using another company for my plumbing issues but today I decided to call Roto Rooters. Excelent Customer Service and excelent service. Technician came and in 20 mins he was done. The only thing is that the bill was way expensive. Way more than the previous plumbers I used. Too bad.
Andrew Steier
10 months ago
Dexter was incredible. Very personable, efficient, and fixed the problem right away. Couldn't ask for a better experience.
Tech came out on time and was able to clear my clogged sink quickly. Prices are a little high but the work was done quickly and on time. No issues with clogs anymore.
Lana McInnis
9 months ago
Daniel was very professional. He explained things and told me what and why he was doing it.
He was very friendly.
Jonny and Dallas were very professional and knowledgeable. We were very pleased with your services and would definitely recommend you.
Yes Johnny bar was very good and he did everything professionally and I'm very happy with with him coming out he was he's very really a good person thank you
Matt Fitzsimmons
a year ago
Used roto for a drain issue on my laundry line. Dexter was excellent and explained everything he was doing. I highly recommend him.
Kirk Lazarus
9 months ago
I would definitely use this company and recommend to others again. Jonny and Eric were great and professional.
Sorry that I do not remember the technicians name who completed our work. The main drain was clogged. The technician showed up and was able to fix the issue quickly. Also checked the drain with a camera and gave us a 6 month warranty. Fantastic service! Thanks for being there when we needed you.???
Daniel was helpful and quick in our repair on a Saturday. Also he helped identify another issue and worked a solution to fix it. Thank you!!
Carlos Aizpurua
a year ago
Johnny and Alberto were very professional and informative. They shared a lot of their knowledge and walked us through details.
Gwendolyn Cagigas
a year ago
Jonny (representative) was extremely professional and helpful with questions and concerns we had concerning blockage issues. He explained services being rendered and cause of services needed.
christie radney
a year ago
Great company! We have used them numerous times and have been very satisfied. Highly recommend.
Dexter was great and very professional in his assessment and treatment. Would give him 6 stars if I could.
Nate Williams, our excavation supervisor, was courteous, prompt, professional and knowledgeable. He answered all our questions thoroughly. The dispatcher was helpful and courteous, too. I will use Roto-Rooter for all plumbing and water cleanup services. I highly recommend!
Maria Campany
3 years ago
The employees at Roto-Rooter are very professional and they wasted no time helping me when I needed it. From Will the project manager, Sarah and Airuis, Ryan, and Brian..Thank you. You saved the day. The work was professional, quick, accurate, and honest. Thank you again!!
Kovar Garden
8 months ago
Excellent service, on time, and fast! Professional and took the time to explain the process. Would recommend to my friends!!
Bradford Beers
2 years ago
Gerald did an extraordinary job with our service. We recommend an immediate pay raise! He also has a unique personality and it was our pleasure to work with him.*****
I’m so glad Jonny stopped by to help with my home issues. He was very knowledgeable and respectful. I would definitely recommend. Thank you.
Jonny was very polite and explained everything he was doing and why. I would definitely use this company again.
GREAT service. They were informative and very thorough. They found the problem that was overseen the last week by two others. Thank you Ross!
Great to work with Jonny and Marcel. They explained everything and we're very friendly and professional. Thank you for sending them.
Liliana Alvarez
6 months ago
Jonny was very informative and the service was available within 1 hour!
misty roberts
4 months ago
Jonny is amazing. Jonny is professional and friendly.
Tech was very thorough and very kind, your charges were excessive 700 dollars labor for one hour work was extremely unfair quite greedy actually shameful doctors don’t get paid that much
Josie Stanfill
a year ago
Daniel was every good. He took his time and made sure everything was cleared out and water is draining !
Excellent coworker!
Gregory Brown
10 months ago
Jonny and Carlos were amazing! Did a wonderful job, very friendly, helpful and knowledgeable!
Debra Harris
9 months ago
Very professional. Arrived on time came out on a Sunday. We live out in the country. Very nice young man. Very happy
Dexter was great. Very professional and knowledgeable. Explained to me the problem where I could understand and did great work. ?
Max Poirier
11 months ago
Dexter is professional and knowledgeable. He only did what was necessary and got things taken care of very quickly.
Jon the plumber From Roto rooter Was very professional and courteous. He completed the job I needed done and cleaned up nicely afterwards, I would recommend Roto Rooter To anybody.
Andrew Mcloughlin
a year ago
Our tech was terrific. He knew what he was doing and very professional . Our clog needed a Carrera so he arrange to have that happen tommrow so far so good.
Henry is an excellent technician. Great attitude, very professional. Completely solved the problem in a timely manner and went out of his way to explain everything and complete the work efficiently.
Brian Sheets
11 months ago
Dallas came out on a Saturday night and took care of the problem awesome professional highly recommended make Rotor- Rooter your first call
Erika Wright
10 months ago
Jerry came out he was very helpful,he saved me thousands of dollars. He sold me a drain cleaner that worked wonders and it was only 80 bucks!?
My kitchen sink had a clog in it. I thought it was something simple that i could do (clog where there is a divider just past garbage disposal. The clog was actually outside the house walls closer to the main. My tech was there for about an hour and fixed the problem. He explained that there was alot of grease buildup and in the Wknter it happens to freeze more i. a glib and block the pipe, therefore he recommended a solution they carry that you use as a maintenance throughout the year to prevent from happening in the future!
Daniel was super knowledgeable and quick! Amazing guy and even taught me a few things! 5/5 and 10/10 recommendation!!!!!
Ashton Holmes
11 months ago
A garbage disposal went out over the weekend at a rental property. I reached out to them and they were responsive, called to explain the details and fixed the issue quickly.
JoAnn Spencer
8 months ago
Awesome service and very nice man. I hope if we need your services you will send Johnny Barr!!!!!!
The price for the job, ( Uninstall a garbage disposal, and install a new one that I already bought) seemed a bit excessive. The plumber was very kind and professional. I was charged nothing for the visit..
Stephan Hernandez
a year ago
Dexter was prompt, professional, and efficient at what he does. All of which was done on a Holiday Sunday. Would certainly recommend.
Jazmine Padilla
10 months ago
Carlos and Johny were very professional and worked very fast. Everyone in the team was very kind.
Tarshell Davis
2 years ago
My experience with Roto-Rooter was excellent. They have excellent customer service. Their performance was excellent and neatly done. I would called them again if I need more work done.
Brandon Pettegrew
8 months ago
Jonny was great! Very knowledgeable and pleasant
Barbara Clifton
2 years ago
Ryan Alderson #2265 was my plumber. I had a major issue with backed up drains in both my kitchen sinks and into my dishwasher. Ryan came out immediately and assisted with trying to unclog the drain. The pipe that was clogged was an old 60 year old cast iron pipe that needed replacing. When contacted the second time to repair the pipe he was onsite within 2 hours and did an excellent job. I am so glad I picked Roto-Rooter and Ryan is an exceptional asset to your company. Very professional and responsive.
Sharon Whittington
a year ago
Jonny was awesome very professional,explained as he went and took care of the problem in no time..Thanks a million will differently use service again...
Snazzy Shazzy
2 years ago
We had never used RotoRooter until this weekend but we were impressed by both the camera guy (Brian) and the tech (LaTron). They both exceeded our expectations.We are firm believers that people who do good/great things should be recognized so, we ask that LaTron is recognized for the great customer service provided 7/11/20.It was a joy to encounter a young, hard working, professional; LaTron is clearly a dedicated technician and an asset to RotoRooter.As a direct result of our encounter with him we intend to use your company again so ask that he is recognized for being:*Courteous*Owining a customer issue start to finish*Building client base for Roto Rooter.Thanks RotoRooter for sending professionals to resolve our plumbing issue.!!
The tech came out in a reasonable time , I did not end up using the company but Nathan was very professional and knowledgeable
Kudos to N Hunter
Robert Dreisbach
a year ago
Justin came and quickly replaced our disposal and provided helpful quotes on other projects. Would definitely use again
Jeremiah did a great job we liked his service!
Johnny Bar did a good job!
Dallas was knowledgeable, professional and pleasant to deal with. Service was prompt and well priced. Highly recommend!
Sarah Petit frere
9 months ago
He was very respectful ,
he treated customers with respect and integrity . I will always refer anyone to this company.
Katie Williams
5 months ago
Showed up in time and worked diligently to get the problem fixed.
Dexter saved us on a Sunday with our toilets and showers clogged!!! Super professional and very clean and thorough!!! Took the time to clean up more then necessary - SUPER grateful????
I would Highly recommend Roto Rooter for your plumbing needs .... I also want to Thank K Lee the plumber who did my work was Very Professional and Polite....left work area clean in the bathroom ..... Thanks again from a Very Satisfied Customer..✌️ ?
The technician was friendly and professional. I felt comfortable having him in my home and his work was a fast, quality job.
calvin mccormick
6 months ago
Very good person
I will recommend johnny work on holidays
JP was punctual, courteous, professional and very knowledgeable about the repairs he completed. JP cleaned and left area spotless. I was very well pleased! Great Job JP?
Daniel was professional, courteous, efficient and effective. Would definitely call him again!!!
Daniel did a great job. Would definitely recommend him. 10/10 service
Alex was great ! Very well spoken and professional, got straight to the job in no time
Excellent on a Sunday Called and the service repair lady was very friendly then I got a text and then within two hours someone was here and my shower and drains were cleared I’m very grateful and thankful
Jennifer Crews
8 months ago
They were very nice and professional and got their work done very quickly!
The people were very professional and knowledgeable. It was done in no time.
Thanks customer is happy. Yes I would recommend you!
Gary was very kind and courteous. He fixed our issue promptly.
I use rotorooter all the time and they have never failed me.
Professional, courteous and knowledgeable.
I'd recommend them in a heart beat!
Matt McCarthy
11 months ago
Roto Rooter came same day for backed up plumbing. Daniel was professional and fixed our issue.
Joseph Parsons Jr
a year ago
Totally professional!!,, Great price for today’s market!!,, would highly recommend to friends and family!!,, Thank you Roto router for another fantastic job!!………….
Jose Acevedo
7 months ago
Amazing service, great professionalism and clean team. Ross was amazing!
Michael DeGraff
a year ago
Dex was very professional and polite. He showed up on time and fixed our issue! Highly recommend.
Amanda Coniglio
11 months ago
Daniel was fantastic! I would recommend him to anyone! So respectful and pleasant ?
Christine Sheppard
8 months ago
Gordon the technician unclog my toilet so fast and let me know how well or how badly my blushing system was, which it was good. Thank you Gordon.
Jonny was awesome! We will definitely use him again. Thank you
Jonny was a pleasure to work with!
Michelle Boyer
a year ago
Excellent service. I called late at night when the problem occurred and the service technician was at my house within an hour and finished shortly after that.
Sheila Broderick
a year ago
Plumbers Ross and Steven did an excellent job! I am really happy with their service! Thank you!
Sommer Yunes
8 months ago
Jonny was very professional and personable. He explained everything very well.
Joshua Williams
a year ago
Junior tech came out and busted a pipe in the wall between my shower and living room while servicing a faucet diverter. Now I have to demolish part of a newly tiled bathroom wall or our entertainment center wall.Supervisor refused to take responsibility. Supervisor took my name and number and then went home for the day without calling me back.I have to go with another company to fix the damages directly caused by Roto-Rooter. Avoid at all costs!
James LaGrone
2 months ago
Very professional service with a focus on the customer.
Dexter was friendly and wore PPE. He cleaned up after his work and provided tips for preventing the issue from recurring.
ROBERT STICHWEH
2 years ago
From the initial phone call to the actual service call, everything was great.
Saw explained everything after his analysis of the problem, including the pricing. Then he went to work. Very efficient. Would definitely recommend.
Jonny and Alberto were very professional and very kind. Thanks for everything. Took care of business fast
Chenaught Bryce
a year ago
The personnel was very professional he had a nice relaxing vibes about him got to working fast and was very informative about what needed to be done
Scott Houska
11 months ago
Friendly and professional. Took the time to explain what was going on and what could and couldn’t be done. Put my mind at ease (as much as was possible) about an unexpectedly complex and expensive situation.
Michelle Malerba
11 months ago
Dallas was very helpful on answering my questions. He knew what the problem was immediately and appreciated his knowledge.
Our service technician, Steven, was prompt and professional. He did a great job and we were thrilled to have him come
Jon was so helpful. He took the time to explain details and what if’s, so that we could identify the problem. I would 100% recommend Jon for plumbing services. Thank you!
I'm giving a 5-star rating because your technicians were on-time, professional and completed the job in a timely manner. However, $400 for a new faucet knob is a little pricey. Normally, we would get several quotes and make a decision then, however, due to the current pandemic, we wanted to limit the # of people we allow in our home, so we went with you all. Also, I encourage you to have your techs complete an itemized invoice so the customer knows exactly what they're paying for.
Huge fan of RR and they great service and responsiveness! Jonny was an awesome guy. Would highly recommend.
Great work and very professional. Would recommend.
Jonny was amazing, punctual, thorough. If I needed anyone for this
it would be him.
Patricia Guse
10 months ago
Dallas helped me out with my main water line leak,,he was friendly,helpfully and professional,,even in the rain he fixed my leak ,,dallas should get a raise?.thank you so much
Howard Kelley
2 years ago
Plumber Nate Williams took on along standing sewer line blockage that other companies failed to solve in old historic home. He was patient, informative, and efficient and achieved success in half the time that others tried but failed. Five stars all the way.
Nichlaus Vescio
9 months ago
Excellent customer service, came over late to make sure a leak was completely sealed. Would use again for my plumbing needs.
Barbara Jackson
3 months ago
Plumbing technician was friendly very professional and fixed the problem???
cedrick wilson
a year ago
A bit pricey but they were on time and professional. They did the work and explained the problem. Will use their service again.
Jonny was very professional and educated me, the customer. I recommend his great service!
Came immediately!!!! How refreshing that was !!!!
Someone answered our phone call and provided professional assurance, the technician who came to us was knowledgeable , courteous and also highly professional.
A delight to have our emergency in their hands.
Rickie Mathis
11 months ago
I just one to start off by saying Daniel Mcmillian was a great help and service representative. My family and I appreciate your work.
The last plumber and manager were great and had good company SAT. Especially following the experience and arrival times of the prior two employees for my job site. Give them both a raise.
Andrea Trainor
2 years ago
Mr. Gerald was extremely professional and knowlegable. His work was top notch and I would recommend him to one and all. I am very very happy and pleased.
Darlene Denney
2 years ago
Ross & toni were fantastic. Professionals ,kind , considerate & knowledgeable . Quick and went above and beyond for my mom. Will use them again and again
Excellent service, Dallas was very knowledgeable and wuickly identified and solved the problem. Would recommend and use again.
Kathryn Stokes
a year ago
12/10 service from Dexter. He showed up and cleared that nightmare living in my drain. ON. A. SUNDAY. If y’all want to get yourselves a reliable company…call them AND ask for Dexter !
She was very knowledgeable charming witty , and a all around lovely plumber. That was the best plumbing experience i ever had
Called to get a quote for some rough in installation of a shower I'm installing. Shower fixture, rain head, wall mount hand wand and drain relocate (about 24). Quote was for $3626. $568 was in mount the fixture which involves 4 screws into a 2x4. $700 was to plumb the fixture, rain head and shower wand. $585 to install the drain. $1773 to cut up some concrete so they can install the $585 drain. Unreal. We're talking about 4 hours worth of work, MAX! Even at $200/hour, that's only $800. Sorry Roto-Rooter, you'll never again get my business. And I'll be sure to refer others to someone else as well. $500-$800 would be high but reasonable. But $3626.00? NOPE!
Tech was fantastic! Great trouble shooting abilities, friendly nature. Would recommend to anyone!!
Allegra Cagigas
a year ago
Got here quickly and was able to fix the main line fast! Jonny Barr was friendly and professional, and we’re very grateful!
Jonathan was very nice and explained what he was doing. I would definitely call them again if needed.
Cheri Mulhall
3 years ago
I appreciate the professional and friendly manner displayed by Donald. He took the time to show me and explain what the problem was.....and he was finished in barely 20 minutes.I will definitely call you again if the need arises. Thank you and kudos to Donald !!
Hi, Jonny Customer service was outstanding, Was very professional with his service. detailed with information regarding the service. Outstanding service.
Johnny did an excellent job. This service was prompt and professional. Would use this company again.
charles milford
a year ago
Daniel was very transparent and considerate of the house and cats. Definitely will use again
Robert Clift
5 months ago
Wonderful technician Jonny helped so much
Christina Heard
a year ago
Daniel was very pleasant very knowledgeable professional up beat personality will be using roto rooter as a vendor moving forward.
Alessandra Timmins
a year ago
They were the fastest to respond and very professional. We had an emergency and they got up all fixed up so quickly!
They came on the appointment day. They fixed the garbage disposal. However, it cost twice as much as having a toilet replaced from a competitor. (The product was more, and the labor was much more.) Maybe garbage disposals are just more labor intensive?
Steve was very professional and made sure on you at every step what my cost would be. I would definitely recommend him.
Gordon was an excellent and professional plumber who took the time to listen and then explain his process to solve the problem. 5 star service all the way
Sheneka Anderson
a year ago
The tech Nathan was amazing and very qualified and knowledgeable made sure I didn't go way deep in my pockets
The process was simple and everything was fully explained to us and we were not pushed to make decisions. Very professional.
Nimmie L. Hines
10 months ago
Jonny & Carlos,
Very professional and very friendly environment & educational. Many thanks for your service.
Technician was very courteous and professional. It was a tough drain and he managed to clear it! Thank you!
Sarah Barfield Riggs
7 months ago
The technician was very friendly and professional . Thank you so much!
Kristie Flores
a year ago
Daniel was personable and professional and was very upfront about issues and repairs needed. 10/10. Recommend 100%.
Jonny and Eric are consummate professionals. They came, they saw, they conquered the problem. Would use them again.
Sherry McCauslin
a year ago
Justin was wonderful. Very knowledgeable. He explained everything very well. He was very nice. Very professional.
Bonnie Patterson
7 months ago
Justin was great and fast. Definitely will use him again.
Dexter came and took care of everything swiftly and was very professional and extremely nice and responsive did and great job and made sure it was fixed
The guys arrived very quick and on time. They fixed our problem and we're super nice!
Jason Overholser
10 months ago
Very professional and friendly service. Explained everything clearly so you know what was done and why.
Technician. Dexter resolved the problem and gave us recommendations on what was causing the drains to be clogged. Thank you for resolving our problem. Great spirited technician.
I advise there was an issue with my sump pump however he looked at my water pump and tried to convince me that was my sump pump. This was after he blew through the four hour window and I called the company 30 after the window asking for an update on when the technician would arrive. Considering he didn’t know the difference between the water pump and sump pump I just told him never mind. Had a feeling he was just running behind and decided since I was a female and ‘stupid’ I didn’t know the difference.
Robyn Baldwin
11 months ago
Dallas did a great job, works long hours and professional. I would use his services again.
Jamea Harper-Foy
9 months ago
They came right away I am very please with Dallas and his service and knowledge.
Both were very professional and they got here in a timely fashion. I’d definitely recommend their services.
Gordon was prompt and thorough. He listened to our problems and addressed all issues.
Cool people.. helped us with our pump for our well water. It was leaking everywhere. They came on time will definitely use them again
Tony came by far faster than expected and quickly determined the concern to fix. Thanks for the quick and tidy work.
Daniel Connerton
a year ago
Tracy came out promptly and did a fantastic job. Afterwards gave me tips and insight how to prevent it from happening again.
James McCullough
a year ago
Superb job. I would highly recommend this company. Hats off to Jerry. An outstanding technician.
Miles Stutsman
9 months ago
Plumber was called to unclog a urinal. They left with the urinal leaking water from the gasket going through the wall. I called them back to come fix it. They came back and then left with the urinal leaking worse than it was originally.
JP was very professional and pleasant. He was quickly able to find and repair the leak so I could get back to enjoying the holidays.
lesley wolfson
2 years ago
Toilet was stopped up. Took her a very short time to fix it. She replaced a part from the back of the toilet bowl. I am very happy. She is a lady plumber and was following her father's footsteps. Her name is Keiley Lee Go Girl!!!! Lesley Wolfson
Chris Henderson
a month ago
Rich did a great job!
John was VERY knowledgeable and explained every step of the way I highly suggest you go with go with Roto Rooter and you get as lucky as I was and get John
Garrett Reist
9 months ago
Jonny was a very educated and very well mannered plumber I will definitely recommend to friends and family
Johnny, was super professional and extremely knowledgeable and I highly recommend a pay raise. Really a great tech.
Aniya Gaming
11 months ago
Daniel was awesome, very polite, well mannered & great at what he does. Thank you for you help?
The tech did a great job repairing my dishwasher and I will certainly use Roto rooter again in the future.
They were very polite professional and made sure the job was done and done correctly and cleaned up afterward!
These guy was awesome. They performed there duty very well I’m a satisfied customer. Thanks guys
Billiann Chandler
a year ago
The gentleman who came out to do repairs were extremely professional and friendly. The cost was very expensive. Minor fix that cost several hundred dollars.
rosie gonzalez
8 months ago
Johny was great!! We thank him and this company for saving the day!!
Claire Debelak
a year ago
Great work by Jonny! He was efficient, polite and took time to answer all my sons questions! Thank you!
Sultan Aluev
11 months ago
5 stars. Daniel fixed my basket strainer leak in no time. Very professional
The tech Dallas was friendly and professional. He was there on time and very informative.
Daniel was prompt and professional and unclogged my toilet in no time at all.
I would highly recommend their services!
James Palleschi
5 months ago
Excellent job, very courteous, knowledgeable, and professional.
Dwayne Brown
10 months ago
Dexter did a great job. Unclogged my drain in less than 30 mins.
Very courteous and professional. Quick and skilled service. Great plumber will use again. Thank you. Anthony Mollica.
Stephen Dicenso
11 months ago
Dexter was very professional. Arrived much earlier than promised and got the job done.
Janelle Olson
11 months ago
Johnny was great. Fast to arrive on the weekend and address problems in 2 bathrooms.
StereoForBrains
a year ago
I couldn't make a dent in the problem but he fixed it in just minutes. Also gave great information and advice for the future.
Jonny and Marcel are the best. I’m very happy with the professional service ….A+ from start to finish.
Elsa Collins
11 months ago
Dexter was professional and fixed up our kitchen sink quickly. Thank you for your expertise!
Technician was hard working and very professional.. got the job done right the first time … called at 8:30 fixed by noon!!!
Russ Underberg
a year ago
Daniel was fantastic, was quick and efficient and got the job done professionally.
Mountaineer Customs
4 months ago
Professional and straight forward man that Johnny be.
Phyllis “Prettybrowngrl51” Washington
a year ago
Great service! The technician was honest very knowledgeable and thorough. Great experience all around.
William Tinsman
11 months ago
The tech arrived less than an hour after I called and took care of the problem quickly and professionally
Madison Avery
2 years ago
Justin was right on time and was very knowledgeable about the issue and solving the problem quickly and efficiently. Would absolutely use them again! (hope we don't have to!)
Called on a Saturday evening. They arrived within 45 minutes and had the job completed in 30 minutes.
Hayle Rodriguez
2 years ago
Ross was amazing. He gave us premium service. Thank Ross for a great job!
Kris Lacrosse
2 years ago
Service provided by your employee, Ross, was excellent!
He did great repair work and very professional, and courteous
Angela Domino
6 months ago
Service tech Jonny was prompt and very courteous
I called 10 companies at least on a Saturday and these guys are the only ones that followed through and actually got the job done. I can use my bathrooms now :).
My technician was very nice and helpful. He was wonderful. The price was alot higher than previous plumbers.
Great service, very fast!!
Irina Divinsky
9 months ago
Great guys! Very professional. Came in an emergency on a Saturday night. Thank you!
Dylan Mangrum
2 years ago
Justin was my plumber today, he was fast, courteous, and very reliable. I would highly recommend this company on his service alone.
I recently had Nathan come out to resolve a water heater issue. He was very knowledgeable and polite and his work was excellent
Nathan Hunter (Plumber) was very Knowledgeable, Courteous and Customer oriented in explaining in details the situation.
Shelia Delossantos
8 months ago
Great work ethic, stayed on the job until 3 am to finish up replacing septic pump.
Krissi Wolfe
11 months ago
G is outstanding! She was prompt, friendly, professional, and got the job done!
Stan Ivester
10 months ago
Showed up on time, polite, helpful! Explained procedure and costs before performing work.
Michael Warren
2 years ago
Gary & Paul are a credit to the company. Ultimate professionals that know their business. Highly recommended!
It was a big disappointment. The price for the service is unreal high. They did not tell you the prices over the phone. We had to find somebody else.
Bill Sandherr
7 months ago
Wonderful people and great service!
Will recommend.
Dallas was excellent and professional. Fixed in a timely manner. Thank you!
Eileen “Eileen Cloud” Gonzalez
2 years ago
Tracy and Doug were amazing. They took time to troubleshoot and resolve our issue. Excellent work!
They were very professional and did a great job. Highly recommend this company
Jerry was awesome and got our system up and running very quickly. I am very pleased with the service I received from Roto-Rooter
Dexter was quick and knowledgeable. Answered all my questions. Got my drain working fast.
Dorthie Britt
2 years ago
He was professional, polite, explain what he needed to do. Completed the job, left the area clean. Excellent service
Our service guy was great and took our coupon no problems. I would recommend them for sure!
Alexander Chezaud
a year ago
Daniel was amazing! So professional and dedicated to get the job done
Nathan showed up on time. Was very honest and knowledgeable. Was the best plumber I have interacted with.
Gary was so kind and helpful in and out will call for him directly everytime!
Jonny was a gentleman and a scholar. Very helpful
Ross was our Technician, and he rocked it! Very informative, and very professional. Thanks for all the help!
Timea Malovics
6 months ago
It was help full technician his name was Ring
Kimberly Reaves
a year ago
Nathan was wonderful in explaining the job. We will request him when we are ready to so the job.
Antonio Searcy
3 months ago
Thank you Jonny for your service.
Bearded Man and his Dog
a year ago
Took em a little longer than the text said but they came in and fixes the problem same day. Excellent service
Cynthia Johnson
2 years ago
Justin was very professional knew exactly what the problem was when he arrived and checked everything out answered all of our questions and fixed our issue we're very thankful for his help!
Daniel was here for 15 mins at best
I’m satisfied
He was a very pleasant human being
John Bergstrom
7 months ago
Jonny did everything to get the job done well and efficiently.
Chuck Davis
11 months ago
Very thorough in finding tricky clog in a branch of main line. Very satisfied with professionalism and results.
Amber Greene-Harper
a year ago
So incredibly professional and knowledgeable. The service was fantastic and will use again.
Alexis Heather
a year ago
Nathan was great! He was fast, friendly, and fixed the problem with no complications.
Donald B was very prompt, cleaned up area after he finished and professional. I would say he is a great endorsement of your company. l
Sabrina Williams
10 months ago
My plumber Dexter got the job done quick. The service was great!
David Jaquett
11 months ago
The technician were very professional and timely. Great experience.
Very courteous and polite and they did 100% great job thank you and I'm so glad I called
terri simmons
2 years ago
Great customer service all the way through the process and provided safety to my home with mask,gloves, and shoe covers. Showed me the problem and corrections through till complete.
Chad Detlefs
10 months ago
Daniel was awesome saved our life on a rainy Saturday afternoon!
Daniel was awesome! Great work and very professional
Kathy Grimsley
a year ago
Technician was prompt and courteous. He explained the process clearly and showed me what was being done.
The service provider was very professional and knowledgeable. I would definitely recommend your services to family & friends.
Technician Cody #6754 was excellent. He was able to address the issue and resolved it. Recommend to all locals in the area.
William Minchew
a year ago
JP was very quick and informative. Roto rooter is always our first pick for plumbing services.
Nathan was very professional, polite & knowledgeable about the job. Good & speedy service
Lonnie Brookins
a year ago
The tecnicians were exceptional.they were very knowledgeable and professional.i would highly recommend them to anyone.
tomtom72 Thomas
2 years ago
Very professional service technician. He did a completely through clearing of the waste pipe. Multiple passes to make sure that the line was clear.
I was totally pleased with their work and will definitely use your company again
Dallas was informative with the issue and how to resolve. I really appreciated the work performed.
Kory Longworth
a year ago
Nathan came out and provided excellent service! Will absolutely call for my next service needs!
Very very very great quality ,Ross is very professional can’t express enough gratitude for the service provided thank you so much .
Kristi Pittman
10 months ago
They came right away even at midnight. Flat rate pricing and the problem was remedied quick :)
Friendly, on time cost effective and professional. I would definitely call again!
Barbara Taylor (BT)
2 months ago
Super nice service people.
Quick service at a reasonable cost
They were fast and very professional. I will use them in the future and recommend to all. Tha k you.
Very helpful, great job, stayed with it till the drains were flowing clear clean water. And she got wet from the rain.Never gave up till job was done.
Kenneth Bell
6 months ago
Forget the rest. Call the best. Quick and expert service.
Daniel was punctual , communicated well & was very efficient! I strongly recommend His services!
Thomas James Tubman
a year ago
Excellence at every step today. Prompt, courteous, knowledgeable, obvious concern the job was done correctly.
Awesome job by Jonny Barr.
Sonya McLaurin
2 years ago
JP was very professional and quick with finding what my problem was. He explained the issue thoroughly and explained his steps as he fixed the issue.
Cheyenne Rose
11 months ago
Daniel Brown and his helper were very professional and helped us out greatly
Charles Harper
a year ago
Roto-Rooter Jon Barr and Dallas very nice very professional. Recommend any time
Reuben Scott
10 months ago
Johnny and Carlos were quick and friendly. Fixed the issue within an hour!
Craig Reinolds
a year ago
Technician was top notch. Very satisfied with how he handled our concerns! ?
Nicole Sorrell
a year ago
They were very fast and even responsive while working on the job. They were very much on time too.
Arrived within time frame. Explained scope of work and answered any outstanding questions.
Totiana Ussery
10 months ago
Knowledgeable and professional. Jonny and Carlos were great!
Margaret Amato
a year ago
Issues with clogged toilets and main to sewer. The gentleman came not long after my call. They were professional and resolved the issue
Katrin Casey
10 months ago
Amazing service and thankful that he figured out the actual problem!
Tristan Morroni
a year ago
Great service! Took time to answer all questions and provide great feedback. Highly recommend.
Ashley Muscovitz
a year ago
Dexter was helpful and let me know what was going on every step of the way. Thank you!
These men were very professional and took care of our problem in less than 1 hour.
Shawn Alexander
a year ago
Nathan was very courteous and professional. Very knowledgeable. I would recommend this service.
Courtney Kempf
2 months ago
Guy was very nice.
The tech charge for a lot more hours than he use in my house
Disappointed
Sara Fezollari
a year ago
It was worth the price , they fixed my problem quickly, very nice and professional!
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