Best Duct Inspection in Jacksonville FL

There are not a lot of good septic tank companies to choose from around here. I called Duck Duck Rooter and they were super responsive and quick to come out and assist me with my needs. They were friendly, professional, and the pricing was good. I am so happy I have found a good company that I can continue to work with for years to come!

I called to get an estimate for some work needed done (closet flange replacement, and some stem valves) the original call was pleasant and the delightful woman said we offer free estimates...as well as their website. We set up the appointment and everything was fine. The appointment time finally comes. The gentleman was very nice and professional and said “this is what I would recommend, and this is how much it will cost” he left that quote on the back of some torn cardboard paper and left. No problems right? Well about 5 minuets later the gentleman is back at my door, saying well I need to collect something for today’s visit, and confused I was wondering what he was taking about. He said it was for the service call and that the $75 would be applied to the visit following when they came out to do the work. So essentially, a $75 payment now and the rest of the payment when the work was completed. He basically took my credit card info and handed me a tablet to sign. After getting spun in circles for about another 5 minuets...he said something that somewhat kind of made sense and I ended up initialing the tablet to be done with it.Fast forward 3 months. I never called to get the work done because of the past experience and A-1 is calling to collect $75 dollars. They claim it was for the service fee 3 months prior. Obviously shocked because of the whole “we offer free estimates” thing...I tell the lady...”look, I called for an estimate. Why are you asking for more money?” She said “we have it marked as a service, and we have a recording of how you requested it and you didn’t say estimate” okay, so requesting a quote is different that an estimate apparently. Since she claimed they had a recording of me saying this I simply asked to hear it myself since she was so adamant about the request not being made the correct way. She refused and just sent me an email of a screenshot of the initialed tablet page from 3 months prior. She said we have your initials on this paper saying you would pay us. Annoyed I just paid the money to be rid of the situation and the company.So to recap, I paid $75 for a free estimate...the guy came recommended work that he said he couldn’t do that day even if he wanted to, got told to sign a tablet under questionable circumstances, and then got calls from them 3 months later for payment after receiving no correspondence prior at all. Sure, part of it was stupidity on my part...most was sketchy business practice. 0/10 would recommend. 2 stars for the original customer service when setting up the appointment.

Our technician Chris was extremely professional and helpful. He listened to our questions about our plumbing- which we are clueless about - and gave us solutions. He informed us when things may not work or how it may need to be done. Chris also cleaned up after himself which was nice to not have to deal with any debris.

Walter, and I believe KD was his partner, were very friendly and professional. Very helpful.Update: I've now dealt with six plus different employees in person. Every single one of them was profoundly friendly and professional.Jason came and did an excellent job talking me through the painful process of needing a brand new system, and Dana and Javier did an incredible and efficient job installing it quickly the next morning.I'm brand loyal over few things, but my business is Snyder's to lose.

Tyler the Technician was thorough and very knowledgeable. He was very informative and made sure to show me the before and after condition of all components that were thoroughly deep cleaned of my Trane minisplit units.

Great plumbers fast friendly affordable..