Best HVAC System Repair in Irving TX

My first service with Milestone - it was great! Tommy Price and Ray installed a Transfer switch and accessories for a new generator power backup.

On time and very professional will use again

The young man arrived on time, explained my problem, and showed me my options. Can't beat that! Thanks Michael!

Sheldon was great! He was on time, professional, explained things well, and fixed our air conditioning in a very timely manner!

I went with Tempo since the brand was referred by our neighbor who is in the construction industry. We were facing issues with our ac unit and needed someone to come in - good part with Tempo was that they could send someone in the next day which we found was hard with other players that we reached out to. Randy was assigned and he spent almost 2 hours and left certifying that the ac unit was in good shape. While he was here, he did rectify a connection issue with the Nest which per him resulted in some ice formation. This was on a Friday afternoon and come Saturday, the unit is again giving issues - the temperature inside the house was in the 80s making it uncomfortable for all of us so much that we ended up sleeping upstairs which is served by another unit. We called Tempo and were told that a Tech would come on Monday. Mike came to our home and did some tests - the issue we were facing is that the unit was turning on for a little bit, every now and then. He quickly identified the problem and mentioned that the contactor needs replacement. He had the part (not OEM but some other brand) and confirmed that it is a reliable option which they use and comes with a one year warranty.Things that didn't go well for us,- Even when the visit was for the same root cause which surfaced within 24 hours, their initial position was to charge for the visit. The first visit was charged 161 dollars. I had to push back to get the charge waived off- The cost for the spare part was ridiculously high. I looked up online and found that the price was below 50 bucks and Tempo charged me 318 dollars. I did bring that up with the Tech, he mentioned that it is their price and comes with a margin.- Through both interactions, none of the techs explored warranty claim options, with our manufacturer Lennox. This is something that can be done by any service provider - we figured that subsequently. Since this was not done, customer orientation is questionable.- Both Techs tried to sell the annual contract for maintenance which is for 360 bucks - you get 2 visits and discount for parts covered in that- Not sure why Randy didn't check contactor in the first visit - he checked the capacitor and certified it to be good. If there are multiple parts that can lead to failure, shouldn't all of them be checked to avoid inconvenience to the customer!!!I am very disappointed with the overall experience and their pricing strategy on parts.

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