Best Draining System in Houston TX

Giving 5 stars after Tech 2212 came to review kitchen sink leak issue. Not only did he educate me, he found the main problem that the first tech (457) did not catch. Tech 2212 was dedicated to helping me choose the correct option for a new sink, parts, and installation. Technician 457 fixed our RR plumbing issue perfectly. However, he did not thoroughly check the sink plumbing which caused the leak & mold to continue. Tech 2212 made up for it by permanently fixing the problem, placed a new strainer, nut, washer, and gave me helpful advice to keep the kitchen plumbing in tip-top shape! We are extremely satisfied with his hard work ethic and knowledge. Tech 2212 went over and beyond for us. We are grateful to have found our go to plumber for years to come.

I've used Lucky's to replace a hot water heater, fix multiple issues with a toilet, and fix a leaking tub. Each time they scheduled the problem very quickly, arrived when promised, were sensitive to keeping the house clean, professional, explaining what the issues and remedies were, and best of all, fixed the problem. I have recommended them in the past and will continue to do so.

Great service by Leonard. Great job explaining things and quality workmanship.

When we first called they were very quick to respond indeed. They guy showed up in less than 30 minutes. But he didn’t have the part needed to complete the work so he capped off the line so we could @ least get our water back on for the weekend. He promised to return back on Tuesday as we had arranged, but come Tuesday around noon, nobody was still here @ the house. I finally left for a about an hour and did some brief errands and called my husband @ work to see if he had heard from Will and he told me that he had finally gotten ahold of him after he (my husband) had to call him to find out why he hadn’t shown up. will explained that he had to have emergency dental work and wanted to reschedule for the next day when he already knew I wouldn’t be available so he skied if we could do it on Thursday. My husband informed him that he would speak to me and get back w/ him immediately. After confirming w/ me that Thursday would be ok, my husband tried calling Will back several times and even left him a text message. We finally had to call the office later that evening after my husband returned home to speak w/ someone there about getting someone to come and finish the work will didn’t complete. It was only a short time later after speaking w/ his office and getting it arrranged for Thursday morning that will then responded back and acted like we the customer had nothing to be upset about. He talked down to both me and my husband like we didn’t even matter. I wouldn’t recommend this service to anyone. They will respond very quickly but will make an excuse not to finish and then have to come back @ a later date and if they actually show up it will be a miracle of God. Very poor customer service and they do not quote you a price. The first visit was $127 for the service call and another $524.50 for the emergency repairs just to cap off 2 1/2 inch lines. About $350 of that was for 5 minutes of work for him to remove 3 tiles around the valve to get to it which he could not get out with his dremmel tool so he took a hammer and smashed them to remove them. A little patience and that would not have been necessary in my opinion. My husband decided to go over to their office on Wednesday and speak w/ the manager or owner and was told that he could leave a voicemail. He asked if the manager was in the building and couldn’t get an answer from the woman so he left a voicemail. He never received a call back from Kim the manager so he decided to go down to the office and found Kim there . He asked to speak w/ the owner and was told he was in a meeting. He told Kim he was dissatisfied w/ Will and and how he had responded to us over the phone about lying to us when he didn’t show up for the scheduled appointment. She informed us that she had spoken to Will and that he had told her that my husband and I were both drunk when he showed up and he felt like it was a hostile environment! Not hardly Will! I don’t drink and very seldom does my husband, only on certain occasions... holidays, birthdays and social gatherings. This was not one of those occasions. But nonetheless, we didn’t want Will back out to our home after his poor attitude and sloppy workmanship. He even made a statement about how he used to work for John Moore. Now we know why he doesn’t anymore. He probably wouldn’t show up for work and actually expected them to be understanding.

I had a burst pipe in my bathroom and this company sent a plumber out to fix it. He arrived quickly and fixed the issue efficiently. I was very impressed with his work.

Not reliable.