Best Water Filtration Water Softening in Henderson NV

Gary was great! Our water heater quit working and he showed up within the hour to fix the problem without a hefty price tag. Would recommend over other plumbing options in town.

This company is a vendor of American Home Shield- Birds of a feather as they say.
They were scheduled to come out on a Thursday between 12-4 and called at 2:30 to reschedule. We were understanding and R/S'd for the following day 1-5. At 5pm, no call, no show. We called AHS which got in touch w/ Water Wise- who then called us at 5:20, & stated they'd arrive which they did approx 5:40. They were here for no more than 10-15 minutes and suggested an upsell camera service which wouldn't be covered by AHS and a consumer product from Amazon called Bio Clean (50$). We paid AHS 100$ for this.

After getting the official cameral denial and declining the 275$ camera service- we sought out to get our 100$ back from AHS.

(Note that we had our own plumber out to estimate the issue (Wax Rings) on a prior AHS call- determining that Wax Rings ARE Covered- when we were told initially they weren't)).

AHS won't refund the $ and offered a follow up visit for WW to come back. We speak to them about our issue and what the 1st techs stated. They schedule an appointment for 2/19 12-4 and not only again do not show (At All), but never called.

I reach out to them after hours and get a call back the next day at 8am (Thanks?) and their response to why they never called or showed up was that AHS canceled our call.

I of course call AHS to validate this and WW lied. AHS had not only the tech name, but date and time of the cancellation on 2/16.

Both companies dropped the ball here- but we made the appointment with WW and they cancelled it, lied about it and never took responsibility for it other than offering a lame apology stating it fell through the cracks.

If they can't manage communication, and then they LIE about who canceled the call, do you trust them with expensive estimates to get your plumbing needs met?

They couldn't pick up the phone to communicate to us they were cancelling the call.
They Lie About it...I certainly wouldn't trust this business to come into my home to service delicate AND Costly Plumbing issues.

In hindsight, the Camera Upsell was a ploy to get the call complete at least for the night. It was the end of their work day, they were late, they didn't call. They knew the camera upsell would be declined and hoped we would go away.

Well, we are, but not without giving a review. I want to thank Water Wise Plumbing LV for not only costing us 100$ for their late visit the first time, but for suggesting the bogus Bio Clean solution (which didn't work) and then blowing us off and lying about it on the recall.

If businesses and people can suck at what they do and how they do it... Water Wise takes the cake.

Be Wise, DON'T USE WATER WISE....OtherWISE, you'll be disappointed, just like we were.

(As a side note, don't work w/ AHS either- Those that Scam Together, Stay together)

Allstate did a very good job on installation of my faucet. This is the second time I've called them for on two different jobs.

Technician Top was courteous, explained things clearly and was respectful to not just me but also to our property.

Always a great experience with Pure Plumbing. Professional from the office to the field! They always work with me to schedule service around my needs. Service is always done right the first time out.

Very Professional. Did an excellent job.

Robert was great on at least four previous occasions but my most recent experience was not even palatable. Someone other than Robert showed up to do repairs. All parts for repair that were requested were obtained and provided to the employee. The employee completed job in an hour and tried to bill $500 for one hour labor. Then smirked and claimed it wasn't fair so he would settle for $400. Took payment and refused to provide receipt for work claiming I had to speak with Robert and left the job. Come to find out the repairs were insufficient and job was incomplete requiring more parts that Robert would not supply or repair. Then claimed he referred me an independent contractor. No receipt, horrible work quality, and sent someone obviously not licensed and insured also denied accountability for an employee he sent to do a simple job thinking it was a quick cash grab. Absolutely horrible experience. Finished job myself. $400 for less than an hours work and job not even done. I purchased all parts. Doesn't get any worse. They will not communicate to resolve issue or provide receipts or refund. Like an episode of The Twilight Zone.