Description
We are proud to have a team of experienced Las Vegas plumbers and HVAC technicians ready to help. From broken air conditioners and plumbing leaks to damaged heating systems and more, our team is prepared to handle your needs.
We understand the importance of comfort and safety in your home. That’s why we are committed to providing the best possible service, no matter the time or day. We strive to put your needs first and will work hard to get your home back to comfort and safety as soon as possible.
Call us and schedule your assessment today! Our professional technicians in Las Vegas are available for booked appointments and emergency services 24 hours a day, 7 days a week.
When You've Got To Be Sure, Call PURE!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, All Plumbing Installations, Emergency 24/7 Plumbing, Emergency Plumbing Leak, Fixture Replacement, Gas Line Repair, General Plumbing, General Plumbing Emergency Plumbing, Heating & Cooling, Home Plumbing Repairs, Hydrojetting, Installation Tankless, Leak Detection, Licensed Plumbing, Main Line Repair, Necessary Repair, New Installation, Other Plumbing Service, Pipes Burst, Plumbing Assistance, Plumbing Business, Plumbing Equipment, Plumbing Issues, Plumbing Jobs, Plumbing Leak Detection, Plumbing Needs, Plumbing Problem, Plumbing Solutions, Repair Water Softening, Replacement Gas Line, Water Leak Repair, Water Softening & Filtration, Water Softening Filtration,
Reviews
The technician was very professional and explained everything about the water softener. I was a little hesitant about buying a softener from Pure because I had never heard of their brand but David put me at ease regarding the quality of your product.
Shawn Leonard
2 months ago
Alex was amazing. Quick service. Quick solutions always goes above and beyond.
rickste stevens
7 months ago
Diego fixed a number of leaky faucets and the main water valve that was also leaking. he was professional and did a good job. I am pleased with Pure Plumbing
Connected the water back up in a few day. Thanks. Nevertheless never showed up on time. The last crew said they’d come back the next day. No show and they left the trench open with no warning tape. Called dispatch and told her about it and she said someone would come the following day. Not acceptable. Crew came a few hours later and filled in but I asked about the sand which was supposed to be covering the line. Acted like they didn’t know what I was talking about. You made a big deal about the sand cover.
Discovered we had a gas leak under the island in our kitchen. SW Gas came out and decided it was necessary to turn off the gas to the house until the leak could be fixed (so NO HOT WATER!!!). Pure Plumbing came out and did a great deal of work to replace the faulty gas line & make sure all was up to code. Many thanks to all at Pure Plumbing, especially Jordan G. & Diego Y. in keeping me in the loop at all times throughout a rather stressful experience!
Jonathan Goody
6 months ago
The worst experience we have had with a plumber. We agreed on a price, I paid half up front and when they came to my house, they tried to hold us hostage for more than $6,100 in “extras”. They lied about the work to be done and tried to bully us into paying more! We agreed on the scope of the project and they would not honor the agreement. Terrible service and I recommend you find another company for your plumbing needs!
Christopher Salute
a year ago
Daniel was actually fantastic. But this place is a FULL ON scam. I come from family of contractors in NY- a more expensive market. This price was absurd. Every plumber I know said their price was absurd. Contractor even acknowledged it.And $99 just to come see it? What a crock! I was told that’s the “cost of doing business.” Do you know what that means folks? That is YOUR cost - not your customers.Feeling very taken advantage of and my shower faucet still drips! GREAT WORK folks!Can’t wait to find more review sites to add this to. I’m also a podcaster. So I’ll be doing a full on podcast on the “Cost of doing business” featuring YOU! 🥰
Myles was great. Showed up on time and finished the work sooner than I thought it would take. Called on a Saturday morning of a holiday weekend and got same day service. Time it took from my initial call to completion of a water heater replacement was less than 4 hours.
Kim Senatore
6 months ago
Needed a new bathtub diverter spout but they only had chrome on the truck. Diego went and bought the finish I needed, came back, installed it beautifully and gave me a member discount. Very pleased!
randall Benarao
a year ago
Terrible service, they wanted to charge me $415 dollars for a shower trim .. they also wanted to charge me $1100 to replace my Moen shower cartridge and I told them let me think about it. I went to Home Depot and they had the cartridge for $17.00 and went home took the old one out by pulling a c-clamp on the top put the new one in… Done
Carl Chamberlain
4 days ago
Did not use.
Prices too high.
For the now suspiciously, after seeing other reviews and price tags, (over)price paid for work done you'd expect better customer service and communication with a price tag of over $1,000 all that's needed is a sink stopper that was part of the installed faucet I had done. After numerous attempts at calls and texts even asking just to have it mailed to me there's still no follow up or return from the company except one text from the tech claiming he has covid and can't come by to drop it off (why can't another tech drop it off?) - btw this came a few weeks after me making attempted to contact someone - it's now been well over a month of me trying to get in touch it's just gone into UnprofessionalVille.With the amount of money spent I don't think trying to get a piece that was part of the service I paid for would be so difficult to receive.Very disappointed - anybody considering using this company proceed with serious caution.
Brad Goldberg
a month ago
The best plumbing company I have ever used by logo years
Jakub Michalecko
a year ago
Was having hot water issues. Thought it was the brand new water heater installed last year. Called Pure Plumbing, had a estimator come out the next day right on time. He was able to troubleshoot the issue and found out that it wasn't the water but that there is a leak under the slab of the house on the hot water side. OUCH!Ask for price to replace entire plumbing system. He said he would get me one by the end of the week. Two weeks pass before I called to see what the status of the pricing is. Oops forgot to send it to me. Okay I can understand that. Price was good. I own a 1,600 sqft one story house. To repipe the entire house through the attic was $16,000 +/- and to do the hot water system was $8,000 +/-. Thought the entire price would less than double since you are running to pipes side by side usually eliminates some labor. But still a decent price considering the 30 year warranty. Sign the estimate, provide 50% down. I ask for time frame and schedule of work. Was told it will be done in ONE day. hahaha that was BS.Started on Tuesday and by Friday they were done. Maybe they underestimated the work but either way the plumbing was done. They had to cut holes in the walls to fish the plastic piping (about 20 holes in total including had to remove some ceramic tile in the tub shower).Now we had to wait two weeks for the inspector to show up. Two weeks with holes in your walls. They failed the first inspection because they didnt provide a ladder for the inspector to access the attic. As the inspector was leaving he mentioned that some insulation was missing. I conveyed this to Pure Plumbing, they ignored it. Failed second inspection. Came out to put in insulation and other small stuff. Third time is the charm.I asked for them to provide me contact for a contractor to repair the drywall. Got Fernando, once again was told they would be done in a day. hahaha another BS. Three total days over the course of a week. Didn't take their shoes off or lay down any protection, left drywall and joint compound dirt in the driveway and house.So in construction you have typically four things that you grade:Scope: B-Schedule: FCost: ACommunication: D
I am so impressed with how Jason handled everything on a weekend...after hours. He guided and helped beyond any other service I called. Then Dave... he did all the work. Showed up on time with a lot advice and help. He worked tirelessly for hours and installed a new hot water heater!. Great service... above and beyond... not only by Jason.. but Dave!!. Thank you. Highly recommended then for all your plumbing needs!
Andrea Jolls
4 months ago
very professional, very courteous and friendly; took time to explain everything, cleaned up after themselves, responsive to our needs
Ron Yenkowski
6 months ago
My tech Ron was a great help when I needed help. It was Friday night after 5:00pm and they still completed my repair even earlier than anticipated. Very polite and professional.
Jackie Jaeger
10 months ago
Great customer service at Pure Plumbing. The are in contact with you before technician arrives and when they are on their way. Victor spent all day fixing leaky faucets, installing new facuets, replacing old crusty pipes, and fixing the slow heating up of hot water in kitchen and master bath. He had to go get parts and supplies twice. Everything was fixed properly before he left. Great customer service.
Naoki Hamajima
a year ago
Jason knows exactly what it needs to be done & quick. Super reasonable and easy to work with. Great job done and thanks for saving us!
Had a gas leak. Learned about it on a Friday at 2pm. Called the office everyone was helpful and prompt got me scheduled ASAP. Jason was here early next morning. Took time inspected all lines, took video came up with a solution. Permit department answered before midday a good install. Niko and Kevin were here 1st thing Mon. They were all personable and professional. Finished in a day. I am purchasing a new house and will ONLY CALL Pure for my inspection and any needs I have in future. I told my realtor about them for any other buyers/sellers referrals.
I called because my water heater went out two days ago. I googled water heater repair and came across Pure Plumbing. It seemed like a local business that’s been in business long enough to gather good reviews. I called and didn’t have to wait a long time to be helped and I received service within two hours of calling. They honored military discounts which was a blessing. Curtis came to the house and he was very respectful from the beginning, gave me estimates of the different tier of repairs from repair to replacements. Throughout the time, Curtis didn’t rush as my husband and I conferred and he was a consummate professional and respectful at all times. I appreciated his business and felt like I made a good decision and not a rushed one despite my circumstances. It was a wonderful experience and would recommend and use them again.
I cannot recommend Tony and his crew with Pure Plumbing enough! Our small issue turned out to be a much needed replacement of all the interior 55 year old corroded cast iron pipes. We were out of the house for 6 days and the communication was above and beyond. I was updated every step of the work and never had to wonder what was going on at the house, that was priceless to me. Every bit of the work was explained completely, even the unexpected obstacles that my house likes to throw out during any project. The work was priced and they stood by their estimate, even working late many nights to get us back in the house as soon as possible. The work itself is amazing. Tony and his crew are so professional, clean up leaves the area looking better than they found it (ty!). I have my plumbing company for all my future work in Pure Plumbing & Tony. Pure Plumbing & Tony I am more than happy to recommend for all your plumbing needs!
Brenda Rector
9 months ago
Daniel was great and took his ti w to explain everything to us! He was very knowledgeable and professional!
Maggie Westfall
a year ago
We are extremely satisfied with the service that Jason provided.He has exceptional attention to detail as well as troubleshooting skills. He was able to diagnose an issue with a new install and repair it. We would highly recommend Pure Plumbing and Jason for any plumbing needs.
Ron Brailey drained and refilled our water heater. Then when he finished he opened our sink drain and put a camera down into the pipe and showed me where I had dropped a pipe cleaning tool. He arrived on time was very professional and friendly.
This company communicates very well. They had a technician come out on Easter weekend and he worked diligently for five hours to rectify our problem. The support staff in the office was very communicative and we would recommend this company highly.
Poindexter Oneonefour
7 months ago
Daron was professional. Answered all my questions so I could understand. From my call to you to the handshake with Daron when completed deserves a 5 from me. Very happy customer.I am also considering the maintenance plan. I just need to save a little and I'll call.Thank you for a great experience.
Lou came by the house to inspect my water heater, as it has a leak and no hot water. He arrived earlier than our appointment which was great. He is a walking book of knowledge when it comes to plumbing and broke everything down step by step. Gave me some different options on how to go about fixing the problem at hand and left me with less stress on my shoulders and in a better mood overall. I appreciate you Lou!If you’re looking for a plumbing company that holds high standards are professional and can make you laugh. Pure Plumbing is the way to go!
Brittany Loveland
a year ago
Jason was a very thorough, knowledgeable technician. He explained everything to me and educated me on water and plumbing. He was very respectful and I truly enjoyed meeting him. He is a true gem, and Pure Plumbing is lucky to have him as part of their team.
Deborah Brenner
5 months ago
Travis came to replace our water softener. It was obvious that he was very customer service focused right from the start. He was very patient in explaining things to me. He discussed my options with me, but I did not feel pressure to buy at all. He was very transparent and honest. He skipped his lunch break to work on my house, and when he had to go in the evening due to other obligations (we didn't have him even come over until late in the day) he offered to come back to keep working into the night because our water still wasnt crystal clear yet. It was really above and beyond service. He did extra things for us that he didn't have to. Really a great guy, glad we ran into him and that he came and did the work for us.
Daron is terrific! He does professional work and does it with a smile and willingness. I will request him whenever I need plumbing services.
A fast response, pure plumbing came the same day I called. My service technician Justin K. was great, he was professional and helpful and he did a great job. I’m very satisfied with their service. Thank you
Bailey was very responsive ! On Time !! very professional and explained our choices to make and within 45 minutes HOT Water !!! Pure plumbing is very fortunate to have such a dedicated employee for sure !! Oh and thank you Bailey for serving our country !! God bless you and your family for sure !! Will be spreading the word for sure of such a nice clean thorough job Bailey had done for us !! Merry Christmas to you all and a very happy and safe New Years !! 🌲🌲
Jarvis Dudley
8 months ago
I received a complimentary hot water heater flush. The technician was professional and friendly. He completed the work very fast and efficiently. I love this company
Thomas Pierce
10 months ago
Alex performed the replacement of the garbage disposal in a timely manner. He answered all of my questions regarding the replacement. The experience went well from start to finish.
Kris Bohlman [Basic HS]
2 years ago
I was extremely happy with this company. Nick was always on time and gave me plenty of notice before he would arrive. He was very helpful and explained everything in detail. I will definitely use this company again and refer to others.
Donald Sklaris
2 months ago
A long time ago, I hired this Plumbing Company called YES! and I had a Bad Experience with their Attitude and Price Gouging!So; Now it's been 5 years since that Bad Experience and I needed a Plumber Urgently!At first I called ELITE and they said that they were buzzy at the time and I asked them for some advice, on whom to call, that is Reliable, Not Expensive and Gets the Job Done Right and they recommend You PURE PLUMBINGMr David Cufe, he is #1 Top Notch Plumber, Honest, Trustworthy and Gets The Job Done Right!!!When he gets done with his project in your house, he turns and asks you, do you need anything else that needs to be fixed (Plumbing). In my case I had a couple of jobs that I needed done, because I put them off for later on.Yes he did all that I asked and now everything is working Perfectly.First Photo - Kitchen, 35 years ago someone ran a hot water line from under the sink to the refrigerator, which Was Wrong and David Corrected the Problem and connected the water line to the Cold Correctly!Second photo: Master Bathtub/Shower, I didn't use the Shower in 1 year because I only had a ½ inch pipe sticking outside of the wall, but PURE PLUMBING (David) had to Weld a pipe onto the other one. A before and after photo is shown.Thank YouMr David Cufe(PURE PLUMBING)⭐⭐⭐⭐⭐
Marie Yagasits
2 years ago
Daniel arrived sooner than expected and quickly assessed the situation. He presented me with several options, and after several explanations and checking with the office I was able to make an informed decision, one that was best for me. I never felt pressured into purchasing something I did not want, nor did I feel mislead into believing I made a poor decision. I am grateful that I have found an honest company that listens to it's customers and puts their needs first above their profits.
Charlene Gillespie
a year ago
Justin was extremely competent, courteous, and professional. It was very obvious that he loves his job. Pure is very fortunate to have such an outstanding employee. I highly recommend Justin to address your plumbing issues.
Technician was very knowledgeable. Fixed an issue another plumber said couldn't be done. Cost was higher than I imagined but would definitely use Pure Plumbing in the future.
Cheryl Kovan
6 months ago
Jacob did a whole house evaluation to give us an understanding of what might be an issue in the future. This check up was helpful. It allowed us to see and decide what we needed to do to keep our home safe from water damage. He also helped in directing what was most important to take care first, and so on. Also helpful in cost matters. Look forward to the next job.
rachel Arkin
2 months ago
I have been a customer of Pure Plumbing since 2015. They are reliable, helpful and very professional. I particularly want to give a shout out to Devin, the customer service rep, who answered a few questions that I had and took care of me today. He is super helpful and got back to me quickly after researching my question for me.
Daron was very knowledgeable and courteous . He answered all my questions. He is a valuable asset to Pure Plumbing.
Michael Ericksen
3 months ago
Stephen represented Pure Plumbing very well. Helped fix the situation in my Kitchen, answered all my questions, and even emptied my water heater for me. Would definitely recommend and will be calling them again for any future plumbing issues.
Maverick Unlimitd
5 years ago
I needed an estimate to move a water heater/replace with a tankless system due to a code violation in my new home. Pure Plumbing sent out Donny to give me an estimate on the work that needed to be done and he was stellar. Donny’s customer service was outstanding. I had three other companies send out people to give me an estimate and their employees gave off the vibe that they didn’t really want to be there. Donny was kind, courteous, and more importantly he detailed everything that needed to be done and explained to me why it needed to be done as well as educating me on a variety of things I didn’t know regarding Las Vegas water quality and what I would need to improve the set up in my home. Being new to the area anything I could learn about my new hometown was useful. It’s easy to see why Pure Plumbing has such good reviews and I will definitely consider them for any future work around the house. Thanks Pure Plumbing & thanks Donny!
Luis was great. He was professional from the start and very knowledgeable.
Myles was very helpful. On time did a great job. Explained as he went .company charged a reasonable price for the service. Thank you Emma Short
I had a pipe leak and found Pure Plumbing on yelp - Julie who coordinated my call was very nice, proactive and followed up. As an emergency situation can be very scary, I felt like I was the utmost priority and confident that the service would be done in a timely manner. Miles came out to work on the issue. He was very polite, professional and friendly. It was reasonably priced and he assured me that if there was any issues I could reach back out as it was guaranteed for a year. Miles also took a few minutes to do an overall house check and tested my water for hardness and a few drains. Overall couldn't be more happy with the service provided.
Monica Bedia
5 months ago
Very considerate and fast to respond to my urgency. I am very pleased with the service. I highly recommend this company. Thank you very much Luis L .Monica Egbert
It's good that it took a little longer than expected. Better to be safe than sorry. Work looked really nice and very organized. He went a little farther to accommodate what was needed on the electrical side. Well done.
This was one of our best experiences yet! Gary was awesome! So was his assistant by the way, good job and very informative person. No pressure at all and great work done!
Thomas Ashley
6 months ago
Pure plumbing is relatively expensive but you get what you pay for. David did a fantastic job replacing my shower valve, toilet, and water heater. Service was professional and friendly on every front.Update: Travis L is great too!
Daniel arrived on time and I was very impressed with his professionalism and pleasant personality. It was a very good experience!
Old water heater died, 5 years old, previously had 100% covered by Pure Plumbing! they totally replaced, Daniel Diaz fantastic, fantastic plumber, Pure Plumbing FANTASTIC! Have more jobs, all will go to Pure Pluming!
Michael Davis
10 months ago
I had an old water heater and water pressure issues. Daron installed a new water heater and water softener, plus a water pressure regulator. He was prompt and did a great job.
Angelina Mattioda
2 years ago
Juan C. Diagnosed my water heater and put in a new tankless heater. Juan was very professional, friendly, and knowledgeable. I've worked with Pure Plumbing before and will continue based on the excellent customer service I continue to receive. Thank you Juan!!!! You're awesome!
My RO Water system kept leaking and decided it was time to look for other options. We have purchased a Water Heater from Pure a few years ago and loved the service we received. Anthony came to our home and gave us the options available. We made our choice and it was installed the next business day. Also during installation it was found that the pipes under the sink were not installed properly. I rely on the experts at Pure to suggest only what is necessary and approved the additional work.All done in a professional manner and a kind human being.There will be maintenance on the water heater and the water filter system in the future and look forward to dealing with professionals.
Daron Branch was friendly, professional, and knowledgeable. While no repair was made on my leak, Daron provided me with great advice on addressing my issue. (tile repair on shower must be made first). He also answered many of my questions on preventing this from happening in the future. I have used Pure Plumbing in the past and will continue to in the future.
Pure plumbing guarantees their work! Thank you to Juan who came out to fix the error with absolute no hassle!
Jaye Rodriguez
10 months ago
Curtis is a extremely thoughtful person and professional technician. This is our second awesome experience with Curtis. Thank you!!
Mary Gajdos
11 months ago
Jesus Rodriguez was the technician who came to check my air conditioning situation. He was courteous, respectful and knowledgeable. He solved the problem and all is well. I have always been pleased with any plumbing work I have had done by Pure Plumbing and now I can count on them for my heating and cooling needs as well. I am so glad you added heating/cooling to your services. The office staff is great too! Thank you!!
Kimberly Cardoza
a year ago
Kristopher was professional, on time, efficient, knowledgeable, & very helpful. He had great communication and a friendly demeanor. We would request him again in the future.
Cinenka Luckett
10 months ago
Came to my House Walked Around my Entire House with a IPad in his hand Nothing else I have a Water leak Somewhere in my Main Line didn't Attempt to look where the leak was located at all he just assumed it was under my driveway and tried to charge me 19,000 dollars then 12,000 dollars to cut my driveway to find the pipe and remove it and replace it without even showing me where the leak is at all are at least try to find the leak at all Told me he had a sonar but it only works inside the house not outside too many noise interference🤬😅 Once again Did not attempt to find where the water leak was coming from just wanted to dig up my concrete on the driveway and over charge me Now I found out other companies will charge you $300 to come out with the camera and other equipment to find exactly where the leak is coming from will definitely tried them SMH!!!!! HAS TO BE A CHEAPER WAY
Luis was so helpful and professional will definitely call again!
Every experience from the first call to the company all the way through to the end of the installation was terrific. Jason was polite, knowledgeable, informative and professional. Continually told me what he was doing and asked if I had any questions. They will be my first call for any future needs.
After a bad experience with Anytime Plumbing which included not showing up for Friday Nights appointment, and when technician came on Saturday morning, stated he couldn't get the Shower from stopping the leak after multiple cartridges installed. He stated there needed to be a Valve replacement, which they would have to open up Shower to get to Valve, which is impossible, being my shower is a kit(Plastic). They were unable to get someone to come do the work after being quoted 1500-2000 for the work. So I decided to reach out to another Plumbing Company, and from the time of the call, and the appointment scheduled the next morning, I knew I was in good hands. Myles Nicolas arrived on time, with Gloves, Masks and Booties. He analyzed the situation, and determined it was indeed the Valve that needed to be replaced. A whole was made in my drywall to access the Valve. He left to get parts, which included the valve, and complimentary Faucet, Shower Head, and Trim. 3 hours later, the job was complete. He gave me the number to someone who can do the Patch Up Work on the drywall, who he said does a good job and it's affordable. I would highly recommend Pure Plumbing, and if you have the opportunity, ask for Myles to be your Plumber. Very Knowledgeable and detailed oriented. Thank You Pure Plumbing and Myles for quality work. I will definitely use them again.
Every once in a while, an unexpected delight comes along. Such was the case when I found Pure Plumbing. I had several plumbing tasks that had been put off. When our garbage disposal decided to spring a leak, plumbing repairs become imperative.I found Pure Plumbing online. The reviews were good so I gave them a call. My experience with this company has been nothing short of pure enjoyment. They were prompt, courteous, professional and fair. The work was excellent and they handled it all right away.I rarely write reviews online but Andrew and his crew at Pure Plumbing deserve the accolades. They earned my trust and respect. I highly recommend them! Ten stars!!
Jacob is awesome. Handled the problem with a knowledgeable and professional demeanor. Very friendly and clean also. I can’t thank him enough for handling our clogged drain.
Mike Schroeder
11 months ago
We made an appointment with Pure plumbing because our garbage disposal sprung a leak. Curtis showed up on time and was extremely helpful in helping us through the situation. Thank you Curtis and thank you Pure Plumbing.
We called Pure Plumbing to install a kitchen sink faucet and diagnose a toilet issue. Ron did a fantastic job! He was thorough, professional, friendly, and did excellent work. When the faucet we bought didn’t fit our sink correctly, he went out and bought another faucet, installed it, and it is beautiful. When he removed our toilet to diagnose the reason that our toilet wasn’t flushing correctly, there were visible roots in our line. He used a camera to check our lines, both inside and out, and found that we had lots of residue buildup in our pipes. He then used a high pressure water jetter to clean the pipes, and did an excellent job. He ended up spending the entire day working at our house and was hardworking, cheerful, and welcomed any question I had. He took care of all issues that he came to address, and made sure I understood everything he was doing. I would definitely hire Pure Plumbing, and Ron, again!
Linda Diamond
6 months ago
Daniel was a wonderful young man. He is very knowledgeable, polite and kind. I will use your company for my plumbing needs because of Daniel.
Robert Guerra
3 months ago
I have always had a great experience using Pure Plumbing, they are able to accommodate the repairs in a timely fashion. The repairs have always held up, I haven't had a bad experience with them or any of their techs so far. I will say the prices seem a bit high as of late, but I have not shopped around and give them the benefit of the doubt the prices are fair market. I will continue to do business with them for the time being until I have an issue, if it ain't broke don't fix it.
Alex was the best! He went the extra mile on a challenging installation. I would use him again anytime. The install was pricey but he did his best to satisfy us.
Oscar, and Jesse did a good job in repairing a slab leak. Donny did an excellent job by matching prices with another plumber...Follow up, I had a water softener installed by Donny and Jesse, they did a great job and very professional, hopefully the owner can give them a raise. I just had a repiping done from 12/7 to 12/10 and Jesse, Preston and Wayne did a fabulous job. The work and cleanliness was amazing. Jesse did a great job in reaching a small section to change the existing pipe and he got the job done. I do highly recommend Pure Plumbing and once again I hope the owner can give them a raise.Daron came in and did a great job installing a new water heater. He is very knowledgeable. I would definitely recommend him. 5/8/20Bailey came and did a good job on replacing my outside pipe which was dripping because the pipe was old already and his work was clean 6/17/2021
Alan Goldberg
7 months ago
The technician was very professional and he presented the options so that I was able to make an educated decision. I would definitely call them again, if I’m in need of a plumber.
Katherine Le
6 months ago
I turned off the water to clean the toilet when I turn the valve it was shaken very loud so I called for help however it was in the evening I can’t find a technician the same day and I gave Pure Plumbing a call n they were able to send a technician Jason was very helpful he asked what is wrong with the valve? I told him it was shaken so loud when I turned the knob. He checked the main water line and checked the water pressure. He was honest and he told me nothing wrong with valve and he show me how to turn on the water line to keep the water pressure from making the loud noise through the valve. I would recommend Jason M to anyone that need plumbing service.
Christina Caterine
3 months ago
I had a toilet leak that apparently had been going on for a bit unbeknownst to me. Of course it was Saturday, Memorial weekend ( 3 day weekend for most). I called Saturday evening and left a message and stated it wasn't an emergency and that I hope to hear from them on Tuesday. To my surprise, Pure Plumbing called me Sunday morning and had Stephen Diaz at my door within an hour or so! Stephen was very pleasant, professional and super nice! I ordered the toilet from Home Depot and he picked it up and installed it....easy peasy! He noticed a few minor things and fixed them as well. I have been using Pure Plumbing for several years now and so far have had excellent service from every one of your techs! Stephen is yet another addition to your exceptional staff!! Thank You!
GregFerrando
3 months ago
The process was quick, thorough and easy. Diego did a great job and cleaned up afterward very well.
Michael Seigal
11 months ago
David communicated well. Being out of state I appreciated his timely response. I own 11 houses on the east coast & use tradesman when needed. He’s the type of technician I would call in a heartbeat
Our neighbors water heater had a leak and I asked Juan if he could look at our water softener when he was done because I didn’t think it was working. No it was not. I didn’t want it fixed, I wanted a new one and Juan installed the new system for us that same afternoon. He knew exactly what he was doing while installing it and me chatting with him the whole time. He promised me silky water and oh my the shower smelled like fresh rain and wonderfully soft. He saw a couple other incorrect installation issues with our old unit and he fixed all that. Such a sweet man and he is an awesome representative of Pure. Thank you Juan!
Our house has 30 year old plumbing fixtures, so we have problems periodically with bad valves or faucet fixtures. We had a constant leak in a bathroom that we don’t use often, so it went unnoticed for quite some time. The only way we figured out we had a problem was the extremely high water bill. Alex came out the same day we called, very professional and courteous, he quickly figured out the problem, gave us several options on how it could be fixed along with a quote for each option. Once we chose, he did the work promptly and cleaned up after himself. He’s done a few other jobs at our house in the past.. always the same, smiling, professional guy. We dont hope for more problems, but if we have any, we hope they send Alex again. Thank you!
Andrea McCarthy
a week ago
Mike Scavetta was both professional and friendly. He outlined all my options, from fixing my water heater to buying a new one. No pressure with which option to choose, which I appreciated. Thanks Mike for installing my new water heater, it works great!
As usual, top notch and great workers. Thank you. I am so afraid of other companies that our used by our HOA who hire and fire so many people. For example, Cassaro (sp?), look at their reviewed. One plumber says some. Then never seen again. Another plumb says the oppose and something brand new. (repeat, repeat, repeat). There are so many companies that seem like scammer but PURE PLUMBING is reliable, shows up on time, and fixes what needs to be fixed with explanation. I trust them and will continue to trust them. No one else in plumbing allowed into my apartment except PURE PLUMBING. They are fantastic. They are nice, efficient, professional. Use PURE PLUMBING. Use PURE PLUMBING. Use PURE PLUMBING. Forget about everyone else. I am a real customer. I am picky. I am fearful of anyone else except for PURE PLUMBING. YES, YES, YES to Pure Plumbing.
Nicholas Gerke
a year ago
Grant did a great job. He assessed the items I needed repaired and also found the house pressure was too high and we needed a new regulator. All is working safely now. Grant is very professional, honest and courteous.Thank you Grant!
Juan C is Is a kind , polite and helpful plumber he did a fantastic job changing my water softener I actually bought one from him and he did it right there and then very helpful I will never go to another company than Pure Plumbing they’re the best I’ve been using them for years and then when I first met one I’ve been using one all the time he knows his stuff and I highly recommend him try them out.
Judy Ruffini
3 months ago
My experience making an appointment was great. Everyone I spoke to were polite, efficient and well spoken. Oscar A. was the technician sent and he was a pleasure to have in my home. He was well spoken, polite, professional, explained everything well, and made a clean professional appearance. I wouldn't hesitate to use Pure Plumbing again!
Very expensive and worthless. It costed me $100 for them to stand in my driveway and say we can’t look into your issue without first installing a shutoff valve for over a grand.Could have maybe told me that over the phone?They did not listen to my issue about the irrigation system having issues. I got a second opinion and the leak was found as a cracked plastic sprinkler pipe. The issue was found and fixed for the price it costed pure plumbing to stand in my driveway.I can’t imagine how much they would have charged me if I went the “$1000 to start the diagnostic” route with them, then more money to find the leak then more to fix the leak. Get a second opinion if you have them come out
Michael Burton
a month ago
Michael did a great job and I’m definitely going to request him again.
Pete Cervantes
2 years ago
Called Pure Plumbing for an estimate concerning my water leak under my slab from the copper pipe. Replaced with Plex lines and required connection and abandonment of old pipe. Was surprised, I received estimate an Kyle was ready to work the same day! It was a long day and a lot of work! Very professional and well trained. I am a disabled Vietnam Veteran. Thank You Pure Plumbing for making it simple an complete for me. I will use you for all my plumbing needs.
I'm sorry that it took so long to post this. We used Pure Plumbing in June to address a water pressure issue in June 2021 after we had just moved into our new house. Nick S.was extremely professional and friendly. He did a general inspection around the house and took note of things that could become an issue down the line and listed them for us to fix at our convenience. He also noticed a potential safety issue with a pipe on our water heater, which he was able to fix the same day. He was able to resolve our water pressure issue the same day by replacing the pressure regulator on the main water line. We were very satisfied and would use this company again.
Have had leaks show up at inconvenient times twice. Pure was able to get someone over swiftly both times and took good care of the problem. Wouldn't say they're cheap, but they do good work.
Carol Austin
6 months ago
Miles N. was very knowledgeable and explained the whole process to me as he throughly performed the hydrojetting process. I was also impressed with his demeanor and he didn't try to upsell me to the highest priced package. I felt he was honest and truthful. Thanks Miles!Also a shoutout to Mary who set the appt. She was very pleasant which help start my 5 star experience.
Pure plumbing is a fantastic company. They stand by their service and do a professional job. My technicians Juan & Brandon were extremely knowledgeable and professional. I would highly recommend this company and will use them again for all my plumbing needs!
Brandon Luster
2 months ago
AJ,Kevin,hector,josue and Nico true professionals and very good genuine fast service. Thank you gentlemen for getting me back to life and back on track. Thank you guys
Ronny Bernstein
a year ago
We used pure plumbing to address our tankless heater. Juan is an expert who is methodical in diagnosing issues. He starts small when problem solving and is interested and making things right for you in your home vs up charging on unnecessary items. With Juan and pure plumbing you are in good hands.
Barbara Moore
9 months ago
Myles was my technician. He was very polite and knowledgeable. I enjoyed being around him. He was on time, worked quickly and thoroughly. He explained everything to me, and he even talked to the Rheem representative on the phone on my behalf. I would use this company again and have already recommended it to friends.
Donna Ridgely
3 weeks ago
Curtis was very professional & courteous. He advised that he wouldn't be able to inspect/repair my Whirpool water softener. He did test the water from the kitchen sink & said it was hard. I forgot the water hardness #. He offered installing a new system - unfortunately it was beyond my budget. I am a recent widow & simply couldn't afford it, even with a payment plan.Thank you Curtis for your time.
Chari Van Leiven
a year ago
My water heater was leaking water. Travis arrived at my home. He was very professional answered all of my question. Explained everything that was happening to my water heater and gave me many options and helped me find the water heater that best met my needs.Travis is a very respectful and hardworking young man,
Travis explain very thoroughly what was wrong with my water heater, and what to do to fix it to get it in the best running order he was very professional, and very friendly
Roland Nishimura
3 months ago
Jacob did such a fantastic job when my water heater sprung a leak on one of its connections. On time very courteous, professional, and friendly.
Barbara Montgomery
2 months ago
I had a great experience with the guys that came to fix my main line. They were prompt, courteous, answered all my millions of questions and were patient with me in trying to understand the process. Stephen, Nestor and AJ did a great job from start to finish on the work itself as well. They didn't cut any corners. Devin at customer service is also awesome and helpful! If you want the job done the right way, call Pure.
They did a great job of repiping our manufactured home. Jayson gave us a thorough explanation of what the job would entail. The price was fair when we compared with other estimates. The technicians were friendly and competent. We would definitely use them again for any future plumbing needs.
Pure plumbing never removed the $40 service call charge from my bill last year after having them install a new water heater. That charge should have disappeared but it never did (and I even called about it last year and the gal said she'd take care of it but never did). As a result, I called another plumbing company earlier this year to take care of some other misc. repairs and they got paid approx. $2000 for their service, so pure plumbing lost out on that repair call and any future services I may need. Do not give them your credit card number! They are not to be trusted to follow through with eliminating their service call fees if work is done.
I've used Pure Plumbing a few times in the past but am leaving my first review now. We had a leak behind our kitchen sink that ended up being a bit of a project due to the age of our home. After cabinet removal and asbestos abatement, Kristofer came in to look at the damage. He showed up, came up with a plan to replace the old galvanized pipes, ran to pick up parts, and had everything fixed so quickly I could hardly believe it. That is huge because it keeps us on schedule to have the cabinets reinstalled by the restoration company. Kristofer was professional and talked me through everything so there were no surprises.We could have used our home warranty for the plumbing and saved a few dollars, but decided to stick with Pure Plumbing because they have been reliable and great to work with. We'll definitely continue to use them for future plumbing needs.
Ashley Windham
a month ago
We just bought our first house and the first thing we needed to fix was our water heater. I called Pure Plumbing because they had great reviews. I was not disappointed. We had Stephen Diaz come out and do the initial consultation. He was nothing short of professional. He took the time to explain everything to me so that i understood. I requested that he be the one to come back and install my water heater and he made sure to schedule the installation in a timely matter. Every time i called Pure Plumbing i was always greeted so nicely and felt as if i was more than just a number. I will be calling Pure Plumbing for all my future plumbing needs.
Tobee was on time, efficient, and well qualified. He educated us and made some significant suggestions. He was gracious and fixed the problem.
Was quoted an obscene price for a water heater replacement- would have been about $2000 in labor costs for a couple hour job!! (This was after the discount they gave me) They tried to use an even more absurd price on a tankless system to make the cost seem better. Update- I was able to have my new water heated installed for $1300 LESS than I was quoted by Pure Plumbing.
Heather Butler
a month ago
Michael was professional, knowledgeable, and provided a lot of helpful tips as he installed our new water heater. He did the job quickly and was a hard worker.
Charisse Serra
a year ago
Had a problem with my bathtub faucet that needed to be repaired asap. Jason was dispatched to our house an hour after my call and he arrived during the estimated time. He was thorough with his assessments and was able to do the repair quickly and efficiently! Was very informative throughout the process and answered all questions. 10/10 would recommend to others!
Sherri McMahon
a year ago
I’m so excited to have cold water again during the hot summer!! Jason was so knowledgeable and detail oriented. He took every opportunity to figure out my issue until it was solved and I was totally happy with the result. He made the service call as painless as possible. He even notified me of potential future issues I may have with my polybutylene pipes. Thanks Jason!
Dave came to my house and repaired a bad installation of my kitchen sink and faucet. He was nice and professional and most of all? Helpful. I am so thankful for him to come and fix this problem and do the job right. Any and all plumbing will be done by Pure and Dave will be requested to come back for all future plumbing issues!!!
4th time using Pure and again I am totally satisfied with their workmanship, professionalism, and on time performance…Luis (plumbing ) and Eddie (air conditioning) are truly great assets to this company .Much thanks for breaking down the terms on what was being done !Jimmy GBoulder City, NV
Brandon Hinchliffe
9 years ago
I called Pure Plumbing on a Friday afternoon. Andy and Travis showed up an hour before the scheduled time on Saturday!!! They saw what I wanted to do, gave me a quote and got right to work! They were so helpful with a few other plumbing related issues I had. The work they did was top-notch and a great price. I highly recommend Pure Plumbing for ANY plumbing issues you have.
We called Pure again for our loose faucets and it was fixed right away. They are our go-to plumbing company for 3 years now. Had other issues that were addressed and Tobee spent the entire day at our house until early evening. He is a great plumber. His supervisor Jason came out to assist and was so informative and educated me on different problems and solutions for various issues in our home. He really knows a lot about how to diagnosis things and was very determine to find the right solutions. They both were polite, great listeners, professional and detailed oriented. They even wear booties and I appreciate that because I'm a clean freak! We have several options to move forward with the work and we will be repairing things soon. I like how responsive the front desk is with text updates too. I am very pleased with these two technicians and understood the tricky problems with our plumbing. I would highly recommend for all your plumbing needs. Thanks again!
Elizabeth Gengler
6 months ago
Very knowledgeable, personable, clean, and reasonable. Was able explained the process of the kitchen installation.
Simone Rendell-Shelby
2 years ago
I can't at this point make a comment so far as good quality because I've only just had the repair carried out and I'm not an expert but Del who came out seemed genuine and a good person and there seemed to be no leak once he had fixed the problem with my toilet so all good hopefully! So far as value that also I can't comment on because I have nothing to compare it to. I will evidently call them again should I have a plumbing concern but hopefully I've had all of my plumbing concerns met for a while now☺. Very reliable too.
I went on the website and put in information for an appointment. I didn’t expect such a prompt response. I was very happy that someone could come out that same day to inspect my AC units.The technician was professional, took pictures and explained all of the things that were wrong with my units. He explained all of the different options for AC units, explained the differences and also the cost savings on my energy bill. I have used Pure Plumbing before and was impressed with their prompt response and the technician that they sent out for my kitchen sink leak. I will continue to use Pure Plumbing for all of my service needs. I appreciate their professionalism and promptness and how the technician explained in detail which AC units would be the best for me.
Donna Rausa
11 months ago
I was highly impressed with the professionalism and friendly service from Travis.I had a lot of work done and he made sure it was completed in one day.Travis is totally an asset to your company.Even when calling for the first time, the professionalism started from the first call to the work being done.Thank you
Pure was recommended to help me with a gas issue on my patio in preparation for a new BBQ grill. They came out one day after I contacted me and within one hour they were done, and I was ready for my new grill. Oscar was punctual, polite, informative and did a great job. Five stars!!!
The folks at Pure Plumbing were extremely nice and professional, from the first talk on the phone all the way to the handshake at the end of service. After giving me a courtesy phone call, they showed up right on time, looking and acting sharp. They assessed the problem quickly, gave me a price I thought was more than fair, and had my main line snaked and flowing again in no time. I can't imagine having had a better experience than the one I had with Pure Plumbing. I won't hesitate to call them for my plumbing needs in the future!
Ron was sent to fix a valve in the garage and had him check two toilets with flushing problems. He did a great job, and I would use him again. Always call Pure when I’m in trouble plumbing wise! Thanks again Ron!
Pure Plumbing sent someone the same day. Dave came when promised and was pleasant and helpful. The job only took him a few minutes because he was very experienced and knew exactly what to do. Nice company to do business with.
We had a problem occur on a Sunday. We were happy to be able to be able to set up an appointment for the upcoming week. The technician, Chuck, was professional, pleasant, prompt and helpful. He assisted us in locating the replacement part; and, once the part came in, he was prompt in returning and resolving the problem. We had used Pure Plumbing in the past and appreciated they still provided good customer service.
Pure Plumbing is an outstanding company, I will continue to do business with this company. My property never had a purge valve installed on the heating system , after some research I decided to select this company based on reviews. I was a little bit nervous but boy was I impress with their professionalism and knowledge. Steve came out and accessed the work that needed to be done and quoted me right there on the spot . The pricing was reasonable and he kept me informed on everything until the work was completed. Not only is the company professional but they are really keen on customer satisfaction. Hands down , choose this company for your property needs...Thank you!
Roland Panem
9 months ago
Jason was awesome! For a first time home owner, knowing nothing about plumbing. He gave great knowledge on what was going on and resolved my issue. Totally recommend!
Although I wasn't able to use service from Pure Plumbing at this time..I really appreciate how courteous & professional the office employees helped in assisting me. Once I realized my plumbing issue was covered under my home owners insurance & after speaking to my insurance agent..I was advised to wait to be assigned a plumber by my insurance company.I haven't had to use any plumbers since living at my residence..but if I ever have a plumbing issue in the future..Pure Plumbing will be my first choice!
Johnny Ibarra
5 years ago
After going through 10 plumbers, Pure Plumbing would have to be my second choice.After almost being ripped off by a Restoration Co. I decided to slow things down and start doing my homework. I contacted 10 plumbers, 5 from Google and 5 from Yelp. Pure Plumbing was Plumbing Company number 10. I contacted Pure Plumbing through Yelp, (didn't get the agents name) but good service and let me know that the estimate was free (without me asking), which only two plumbing company's out of 10 did, which I really liked! (If business offers free estimates take advantage) I realize ANY company's that don't tell you upfront the estimate is free, will usually try to make you think you're going to have to pay for them coming out if you decide to check first with another company. (And the call was recorded which I also like. Only 3 out of 10)On 7-27-17 at about 9am, 2 Pure Plumbing employees arrived and started going over what needed to be done. Unfortunately, I had another Plumbing Company (that was supposed to give me a second estimate after the first plumber that came out, did a horrible job) I didn't have that much time to go over everything with Pure Plumbing but the overall the estimate seem fair compared with the other 10 plumbers. The employees were very helpful and honest. Even though Pure Plumbing was not my first choice but, I would definitely recommend them. Just their honesty and not trying to overcharge for things That didn't need to be done.
Patrick Scruggs
a year ago
Juan C is always professional and goes above and beyond ensuring that the work was done at a high standard/correctly. Would recommend him to anyone!
These guys are always great, but Lu is truly outstanding. He’s incredibly sharp and knowledgeable, and he’ll get you taken care of with integrity. If you want someone that can diagnose an issue quickly, tell you in detail where the problem areas are, and fix it efficiently without trying to upsell you, he’s your guy. I couldn’t recommend him or this company more highly.
I received notice from the city about excessive water usage. Kristofer came by and in 30 minutes had the issue diagnosed.A bad pool fill solenoid. But he also noticed that the tankless water heater was not to code in two different locations. The house is only a year old so I’m hoping the builder will fix it but if not I definitely will reach out to have you correct the pool installation from the builder. Thank you Kristofer and thank you Pure Plumbing.
Baker Household
a year ago
This was the first time I needed any plumbing service since I moved to Las Vegas. I contacted Pure Plumbing for my leaking water heater. Almost immediately, Jason arrived to survey the problem. He was friendly and very professional which immediately put me at ease. With his 20 years of experience, Jason diagnosed the problem and explained the course of action that needed to be taken. The next morning Jason, assisted by Jake, arrived to install a new water heater. They worked quickly and efficiently as well as leaving everything so clean. I was very impressed. I will definitely request Jason for all my plumbing needs.
I sent a message on a late Sunday afternoon and expected a reply the next day to get my hot water heater fixed. They responded in less than 10 minutes and had a technician scheduled the next morning. Jason was outstanding and very friendly. He replaced the water heater and fixed an existing problem to make the system right. I highly recommend pure plumbing and air for your plumbing work.
Cynthia Fields
a year ago
BEWARE of SCAM. Paid $432 to replace one hose that I could have done myself. I needed the corroded one fixed so I could attach a hose. The work requested was not completed. Technician, Travis, was very nice and knowledgeable, but the price was astronomical for what they didn't even fix. Travis was at my home for over 2 hours and did 2 minutes of work. He spent the majority of his time assessing other things I needed done and sitting in his truck. I had to go and get him after 30 minutes of him sitting in his truck. I went to his truck and told him that I need for him to please do the job I had called him to do so I could get to work, and he then came inside again. He replaced one hose quickly and said he could not do the other one and I would need a bigger job done that would be an additional $700+ on top of the $432 I just paid. He asked me if he could leave the hose there that he could not attach. That hose was $219 and sits on a shelf. Beware of this company. I will not recommend them and I will not call them again.I called Pure Plumbing because of all of the positive reviews, now I question if they are even real.
Erica Lynn Vermin
2 years ago
Jordan was a tech and he was amazing! He was quick and efficient. I also want to give a shout out to Lily who answered the phone!! I called and she sent some one right away. That is exceptional service! Thank you so much!!
They have really good and qualified employees. I've used them several times before on my rental properties. They always do a good job and I can depend on them. Great service, great technicians, and great office staff. Thank you for a job well done.
Daniel did a great job replacing my kitchen sink faucet. He was efficient and very knowledgeable. He also showed me some areas where my hot water heater was leaking and recommended it getting replaced . Highly recommend this company .
Claudia Clark
5 years ago
I had to call Pure Plumbing on a Saturday morning, they had somewhere here within a reasonable amount of time and took care of all my emergency plumbing needs. The techs were friendly and discussed each step with me before proceeding. They showed up, gave me an estimate and was prepared to do the job. I was not charged a fee to just show up for an estimate. It was a really good experience. I would definitely recommend them for future plumbing issues.
David Franz-Robinson
2 years ago
***UPDATE***We recently sold and moved into a new house. Again, needing a softener and R/O system we called Pure Plumbing. The crew arrived on time, with proper Covid protocols. They were up front and honest about pricing, friendly, easy to work with and they worked with us on pricing.We got exactly what we needed and we are beyond happy we went with Pure Plumbing again. Thank you, thank you, thank you!Pure Plumbing arrived on time and ready to work/install that day!Our water softener and RO system are working just as they should. We have family that visits often who immediately grab a glass and drink our water because of the taste. The RO system you installed is a game changer. I will definitely recommend them to any of my family in the future.
Arthur Sanchez
5 months ago
Very professional took pride in his work and knowledgeable learned a lot thank you
Karla Villanueva
10 months ago
It’s hard to find a company that one can trust to be upfront about fees and services performed. I’m so grateful to Myles and crew at Pure Plumbing. Myles was a life saver. My washer was causing a backup into the shower and Myles was quick to figure out the problem. He came up with a great solution to my drain issue. He was honest, professional and efficient. Most of all, he really cared about my problem. I wasn’t just another service call to knock out today. Because of him I will be going with Pure for an upcoming water heater replacement and new AC unit. Thank you
Melissa Dodson
7 months ago
Stephan did a great job fixing our shower. There was a large amount of hard water build up, but he was able to work through it and then checked our water softener for us. The call center is friendly and professional too!
Richard Miller
a month ago
Myles Nicholas at Pure was the first of 5 plumbers from other services to actually figure out what was wrong with the plumbing in my older home. He is incredibly knowledgeable.
Myles was very helpful and informative! Thank you so much!!
Jessie and Diego were very professional in what they do.A Re pipe for the whole house was a complicated job.They are very passionate about their job and they made sure our questions and concerns are properly addressed. They are a great team.. They have the patience and expertise to do job well. They did an excellent job for this project and will highly recommend this company. and will use them again.
Linda Holland
10 months ago
Curtis was polite, courteous and professional. He quick diagnosis solved the issue and saved us money. I highly recommend Pure Plumbing and Curtis to anyone looking for plumbing services
Really good guy Juan came over. Taught me a few things about my plumbing system. Very knowledgeable. Working with this company was really easy and very much a pleasure.
New first-time homeowners here. Just moved into our new house a week ago and couldn’t figure out why we didn’t have hot water. Watched YouTube videos and read online tutorials, all assuring us it was easy and we could do it ourselves. Alas, we were too nervous to mess around with it, so I googled services to fix water heaters. However, we didn’t even know if our water heater was gas or electric. So I called SW Gas to ask and after they confirmed we have a gas water heater, they referred me to three different plumbing companies near my house. I randomly called the first number and it was for Pure Plumbing. The person who answered the phone was SO sweet and welcoming (I believe their name is Adriana?). They told me right upfront that there would be a $19.99 fee just to schedule the service appointment, and then the rest I’d find out after they diagnose the issue. They assured me they would tell me the cost before doing any repairs. Adriana was so nice and gave me a positive vibe (which says a lot considering it was over the phone), so I went for it. I paid the $19.99 fee over the phone and they scheduled the service for the next day. They said they would come to my house between 10am-5pm and that I would get a call 30-45 min in advance letting me know when they were on their way. Sure enough I got a call in advance, and then about 30 minutes later Juan showed up. To my pleasant surprise, he had shoe coverings on!! We don’t wear shoes inside our house so that meant a lot to us. It set the tone that he respected us and our home. He then asked questions to get more information before jumping into it. Although my answers were not very coherent (I just had oral surgery earlier), Juan was polite, professional, and I felt like he truly cared and was not just rushing to get the job done. He even took the time to learn more about the overall water situation in our house. The issue with our water heater ended up being something extremely simple: it wasn’t turned on lol. We’re not stupid, but there was certainly a big opportunity for them to make us feel stupid for not knowing that our water heater was off. But they didn’t. They were beyond kind and empathetic. Excellent customer service and impressive phone responsiveness. I’m sure we’ll need to go through this all over again with other services, but not for plumbing! We’re ecstatic that we found Pure Plumbing and will definitely continue going to them. Everybody has to start somewhere, right? Well, you should definitely start with Pure Plumbing :)
What i have to say, he didn't do anything just pictures and tel me the shower is an old school. I am very unsatisfied. You shoud focus on solving problems instead of ripping Off people. We don’t call you for fun , we call you to fix problems.
Merrie Gayle Freeman
a week ago
My air-conditioning unit was not working sadly right before the major heat of the summer. I reached out to Eddie From Pure Plumbing & Air as he had done a major project for me in the past. He arrived on time and was friendly AND professional!!! He found the source of the problem and was able to fix it. Thank you Eddie for coming to my aid yet again!!! Ms. Merrie
Shane Wetzstein
3 months ago
Luis approached me in a professional manner. He was very knowledgeable and courteous. He quickly diagnosed an issue with my pressure breaker valve that was incorrectly installed due to builder error. He performed the work in a timely and efficient manner while answering all of my questions with patience. Luis provided detailed notes of the issue for my records. He also advised me of the warranty for worked performed and a receipt was provided. I will highly recommend Luis for future repairs.
Jason arrived on time to our home this morning to perform a home plumbing system evaluation. He was immediately friendly and asked about all of our plumbing concerns. We appreciated his step by step process, walking us through our home and addressing plumbing issues in each area from top to bottom. After that he scoped our cleanout pipe with a camera. He gave us a very thorough evaluation of what our problem areas are and preventative measures that we can take to safeguard our home for the future. We appreciate Jason's attention to detail and his personable nature. If you having a plumbing issue Jason will solve it. We have used Pure Plumbing in the past for a water line break on a former home. We will continue to use them again in the future. They have been consistently excellent and keep improving in the service and quality that they provide! I highly reccomend that you call Pure!
darryl thomas
5 months ago
Stephen came out on time for a review and estimate of my project . Courteous and professional . I wasn't satisfied with the estimate from his office so I decided to check for a better price somewhere else. If the quote was reasonable for the size of my project I would have used Stephen to do my pipe install. Just wish they could do an estimate from a pic and explanation to save me and them time.
Samantha Bigger
10 months ago
I had Travis & Daron today and they were great. Explained what they were doing, got it done fast and professional. Found other issues that will need to be addressed in the future but didn't pressure. Got a quote and very likely to have them back in the future. Thanks!1
Dolores Willard
a year ago
The team of David, Francis, Francisco and Niko provided information, repairs and installation of a tankless water heater. A huge thank you to the crew at Pure Plumbing for treating us and our home with respect. We highly recommend!
Richard DePaso
8 years ago
Pure Plumbing was able to send a very qualified technician on the same day we called to repair our fireplace. He needed to fabricate a new mounting structure and install a new burner unit. He did so in a very professional manner at a reasonable price.I would recommend Pure Plumbing to others who need competent prompt attention to their plumbing problem.
Andrew Michael Tarr
5 years ago
I couldn't be happier with this company. They saved us when we were in a real jam - the fixture behind the fridge had sprung a leak, in the house we were trying to sell. I don't live in Vegas, and had driven there to get this taken care of. The people who were supposed to meet me at the house to do the repair cancelled on me. I called Pure Plumbing at random, by just googling for a plumber. They came on short notice, the guys who showed up were totally polite and professional, and did the repair perfectly. They cleaned up after their work, and charged less than the other people were going to. The people in the office were extremely nice as well. The whole company are the kind of people you hope to deal with when you have a plumbing disaster, and rarely do. I wish these people were in L.A. so I could hire them for all my plumbing issues here. But for those of you in Vegas who need a plumber, I HIGHLY recommend Pure Plumbing.
Juan Castillo did an excellent job of installing our garbage disposal. He is very professional and knowledgeable. He provided us with a quote and he explained the product and the service he was going to provide in detail. He was fast and efficient.
Vicki Hartman
11 months ago
We have used Pure Plumbing before (they were recommended by a friend) so when our kitchen sink backed up we called again. Curtis came out at the exact time promised and fixed it efficiently. He was professional and respectful of our property. Our barking dog didn't even faze him and he made an effort to calm her down. If, or when, we have other Plumbing needs we will call them.
Marc Beauchamp
a year ago
Brian from Pure Plumbing was very cordial. After an initial inspection, he provided me a quote of services to be rendered, which I accepted. Once he returned with the part, he was able to replace the defective part and restore the shower control to it’s original state, no fuss no muss.I will definitely be contacting Pure Plumbing next month to repair the other shower.
Jacob was an incredible technician. He was professional and knowledgeable. I will continue to use pure plumbing because of his service.
John Ferraro
2 months ago
First time using this companyWow no upsell gives you the best optionIt's rare in Vegas to find a company that actually has customer first the plumber was fast and fantasticIf you need a plumber this is the company you want !!!!!Thank you Curtis Davis you were truly a pleasure to work with
Trevor Rodenbeck
a year ago
Called Pure Plumbing to repair a laundry hookup. Scheduling process was very easy. Once the day of the repair came I was sent a photo and info of the technician coming out to make the repair. The technician, Justin, came out at the beginning of the window and gave me recommendations and the typical upsell, but was not overly pushy when I decided to only go with the planned repair. Justin and the other technician that was with him was super polite and very efficient. The price wasn’t the cheapest but not insanely expensive either. The convenience and great service from Justin was definitely worth paying a bit more. Definitely going to call Pure Plumbing if I have any other repair needs in the future!
Yvette Anderson
4 years ago
The part that connects to my water hose would not stop leaking after shutting off. It was 7:00 pm and I called several companies to see if someone could out and fix it. One company wanted to charge time and half to send someone and everyone else wanted to come in the morning. Pure Plumbing sent David B. to fix the problem. It only took him 2 hours to arrive (he was working on another project) and he fixed my problem within a half hour of arrival. The price was very reasonable and I will definitely use this company again in the future.
Sumair Daswani
2 months ago
Daniel took a look at the brine tank and knew what exactly the issue was.
Diaz was very professional. Throughly explained to me my needs. Thank you!
Nicole Nicole
3 weeks ago
My service provider Travis was friendly, professional & did a good job on my repair. I would definitely request him again.
Doug Jydstrup
7 months ago
Called Pure because there was a leak, probably coming from the shower into the kitchen. Jacob arrived in the early part of the time window given, diagnosed were the leak could be coming from, and did an evaluation of all of my plumbing equipment. He told me my options, suggested which issues could be most important to address in the near future. He was very knowledgeable, very pleasant and professional. Took pictures of everything and sent it to my email. I enjoyed working with him.
Technician was great! Would recommend this technician and pure plumbing .
Travis was awesome. Very professional and honest. He offered a wide range of options and provided his recommendation based off my needs and costs. Great service!
Karen Jorgensen
a year ago
The installer was Oscar A. & he did an awesome job. He also discovered that too much water pressure was coming to our house from the main water line & this has caused a lot of our repair problems over the years. I would definitely recommend Pure Plumbing to my friends and family.
Very informative. Technician did a great job on the tech part just a price was higher than I was anticipating.
Karen McKinney
a year ago
Third time using Pure Plumbing and just as excellent as the first. Very professional and courteous. Work is excellent and carried out and explained in a timely manner. Alex C. Did an outstanding job at addressing our plumbing issues. Great person.
Our hot water heater broke and Pure sent Alex C out to our home w/in a few hrs. Alex gave outstanding service, explaining everything and getting us the best price on a new heater installation. He had everything he needed with him. Pleasant, professional, and knowledgeable.
Samantha Baglioni
a year ago
From the moment I called this business till the work was done I was treated so well by the staff. Best customer service ever. Our technician/ plumber Daniel was so kind and explained everything. I would definitely recommend this business
Kristofer was great. He arrived on time and quickly diagnosed the issue and provided solutions. Due to water damage that was discovered, he was able to help us get a restoration company out within an hour. Would definitely use Pure Plumbing again.
Excellent service. Thoughtful and very helpful for seniors. They fixed the main waterline leak quickly snd throughly I will use pure again when I need service.
Excellent service from start to finish! This was my first time using Pure Plumbing. They were recommended to me by a friend. When I called to set up an appointment the woman I spoke with was friendly, concise, and got me in for only a few days away! I received email and text confirmations, assuring me of the process throughout. Day of, I received a call confirming and the woman let me know exactly when my plumber would be arriving, along with who it would be. Myles gave superior customer service, explaining everything well and got the job done quickly! Myles was also very friendly to my dog Lyra :) Now I have a new toilet, and I will absolutely use them again! Pure Plumbing Team: You are doing everything right! THANK YOU!!!!
Jaylyn came by first and got to the root of my problem. It wasnt what I wanted to hear but he assured me he would help with this huge project. Samuel was dispatched to fix a toilet repair which was in a very tight place. He did the necessary fix in great time. I am very happy with the standard of work and expertise these guys have. I will recommend Pure Plumbing to anyone who needs plumbing services in the future.
Maria VanderMolen
4 months ago
Came right out the same day after we saw a 500% increase in our water meter. Immediately found the issue, provided repair options and costs. The work completed that same day was quality and professional. Due to the urgent nature of the leak, didn't get other quotes. But price seemed fair since there was a lot of digging in the yard, plumbing work deep in the ground, and change we requested to add a shutoff valve that the builder never included.
First person I spoke with was Julie who scheduled our appointment. Friendly, kind, jovial, and knowledgeable. The plumber was Landon. Very nice and knowledgeable and fixed our problem sink faucet without any problems. Also, my jaw hit the floor at the cost of services. They’re more than fair with pricing. Finally a business in this town that wants to service rather than con you out of money for nothing. I recently had a plumbing company charge close to $400.00 to come out fix a leak. They couldn’t find it then left. Pure has got a new customer.
Mercier Boykins
8 months ago
Ron came out and I explained to him what was going on and he knew exactly what was causing the problem. He is such a friendly and professional person. Thank you Ron and Pure Plumbing for making this a good experience.
Alan Fukushima
5 months ago
PP very fast in responding to my request to fix leak in an outside pipe. The 2 team members were very professional in their interaction with me. The free PP System Evaluation of my house was a nice bonus that I will use as a checklist for future plumbing needs.
Michael H. did a good job. very professional
Juan was so professional, kind, wore a mask, showed us pictures of what he did, loved our dog and provided us an estimate on future faucet installs. Great Plumber, great Plumbing Company! Call no one else.
David Dailey
4 months ago
Let me just say after dealing with multiple plumbing companies your company was amazing. From the initial phone call to the water leak inspection you guys were top notch. Please stay the way you are because your customer service is such a fresh breath of air. And your tech Diego was amazing! This man saved me thousands of dollars I can’t thank him enough. He was very professional and did his job well. Thank you again guys.
Ricki Greenspon
a year ago
When our water heater burst late in the evening, we called the number that said no extra fees for after hours service. We called, they came. I can’t remember who it was that came, but they were very professional and did the job and a very short time. They had a water heater in the truck, they cleared out the old one, installed a new one, and we’re gone within a couple of hours. It was a very easy process and we have used them since then with the same result. I would use and recommend pure plumbing any day, anytime for any plumbing problem.
Curtis Davis your technician is a wonderful person!!!!Curtis was very calm, cool and collected. Curtis was polite, knowledgeable and efficient.He put our mind to ease with his professionalism and positive attitude 😀My father is a Korean war vet and he’s very “picky “ about who enters his home but when i saw him smile at Curtis i knew the right one was there to help us.I asked Curtis about our kitchen sink and he was very helpful in offering advice and assuring me that he can fix that as well when we are ready. Thankyou so very much for sending Curtis Davis☺️😌
kelly griffin
4 months ago
Luis was very thorough, professional and knowledgeable. He took his time to fix the problem and explained the entire process along the way. Excellent customer service, would highly recommend.
Justin Cueva-vigil
2 months ago
I ran into Nestor at Home Depot because he had the pure plumbing uniform & he gave me the best help, based off his knowledge I will be using PURE PLUMBING for all of my plumbing needs in my home
We wanted to remove our old white porcelain sink and change it to a stainless sink. Juan C arrived at our home in a timely manner and was very polite and professional. His work was very clean and tidy. Great Job!!
Thank you
Ronald Yurong Sr
a month ago
Curtis David came on time and did the job i called for with great skill and confident, highly recommend him and his company to do plumbing work.Ronald Yurong
Eddie Lluisma
5 months ago
The set up of the appointment was very smooth, completed in one phone call. They were able to install a new water heater the same day I called. Stephen D was very friendly and knowledgeable. He was very transparent on the process and next steps. I would definitely recommend him and Pure Plumbing & Air. 💯Thank you guys 🙏🙏🙏
Called for a outdoor gas line that I couldn't do without tearing up the concrete I just put down. (My fault)Thankfully Juan noticed my sprinkler line going to my house was leaking. Didn't get the service I was hoping for, but I definitely got the service I needed. Thankfully he caught it now instead of later when it would cost a lot more money. Highly recommend. Thank you Pure Plumbing.
Tara Babcock
3 months ago
This company is excellent! They were able to get me scheduled the same day and arrived early within their window, with great communication. My tech was able to go above and beyond, and even fixed the slow flow on my fridge water dispenser. Very professional, knowledgeable, and helpful!
Brent Fullerton
a week ago
Mike S did an excellent job replacing our kitchen fixture. Very knowledgeable, friendly and professional. Great company, great people. This was our 3rd time using Pure Plumbing and will continue as their level of service and professionalism outshines the rest.Thanks Mike S for another fantastic job.
Jarrett Corpuz
a year ago
The services that I received was an installation of a Water Softener and Conditioner as well as a Reverse Osmosis system. What made me choose Pure Plumbing was the Reviews. I was referred by my colleague's to go with other companies but the “others” didn’t have the amount of great reviews that Pure Plumbing has. To set up a call back from the online form from their website was painless. I got a call back first thing in the morning by their amazing customer service department and they helped set up an appointment for me within a couple of days which was the soonest. Honestly wasn’t a problem for me at all. My service technician was Brian G. He texted me about 45 minutes out that he would be arriving which was really great. The ability to see who I was expecting was a nice touch. Kudos for that. He was very professional through out the whole process from beginning to end. Pure Plumbing and Brian also took great lengths to be prepared for Covid. He arrived with a mask already in-use. He also brought shoe coverings to be careful not to dirty or scuff my flooring. Brian had also suggested some price estimates of water softener systems with and without an RO system at a pretty decent price. Of course I went with the RO system because everyone drinks water and Lessening the use of plastic bottles is a must. Brian did the install within a few hours all by himself which is quite impressive. I have an elevated platform where my water heater sits and new softener and conditioner system sit, and I’m pretty sure those filter tanks aren’t light.All in all I would suggest Pure Plumbing to everyone. The service and professionalism throughout the company is top notch quality. Brian also educated me on some plumbing which is great knowledge to have because not even my builder told me about the things he educated me on. Thank You to Pure Plumbing for creating a mighty fine business and employing great people. Also shot out and thank you to my technician Brian G for the great recommendations, service, knowledge and conversations.
DC Thomas Given (dctg_)
2 years ago
Joe H. and Matthew D. completed the installation of a carbon water filtration system and cleaned up of the existing water piping to our home. They were on time and communicative throughout the whole process while also remaining calm when running into trouble. Appreciate the wonderful service I've received from all the staff at Pure <3
Pure Plumbing Technician David Cufe is the best plumber I have ever had. He is very personable and did an outstanding job! And he completely explained the work that was done. Also, the price was very reasonable. I would highly recommend Pure Plumbing, and especially David Cufe.
Will Anderson
2 years ago
Woke up to no hot water on Thursday morning and went to work and called Pure Plumbing. They were extremely professional and offered a no-commitment free estimate and priority service to get someone out that evening due to the emergency. Juan arrived and walked through the options to replace the 8 year old water heater and put together estimates. He was extremely personable and presented all the options and listened to all our concerns before starting the job to replace the water heater. He even did a quick inspection of our irrigation backflow and another pipe off our water main showing corrosion and suggested replacement as part of the job. Their prices were probably a little higher than I would expect. (I had a similar model water heater replaced by a contractor for about half the cost 8 years ago -- I'll chock some of that up to inflation and the rest up to supply and demand). Regardless, I appreciate Juan's excellent service and that of the company in resolving our issue. Great job Juan and Pure Plumbing team.
Juan is the guy you can count on. Very professional and friendly. Explained the whole process thoroughly from investigation of the leak to fixing it.
Donny C was a wonderful person to interact with. I have had the best experience with a plumber with him. I was very pleasantly surprised and relieved to be dealing with a gentleman who was the best at excellent customer service. I will definitely use Pure Plumbing and request Donny C for all future plumbing needs.
Kasey Pappas (Leo Mom)
3 months ago
Alex was amazing. So nice and answered all our questions. Definitely if we have a problem again I would call you guys and request Alex. Great work and a nice guy
We just had Eddie Q. Along with an trainee santo over the house on a Monday. As always with pure plumbing, excellent service, clean, honest, and diligent. Eddie gave us a few recommendations before the summer heat. After consideration and good price, we were happy to with the project. He did a tune up, changed fan, wire, and tube in quick and professional manner. Would recommend them to all Vegas family. Keep up the good work!
The company gave me a window of time for the call, was even able to respond earlier than the window time. Curtis, was kind, informative, upfront, and very respectful. I would recommend him as a service all repairman and the company. Thank you sooo much.
Pure Plumbing was great. We have a big masonry project that involved digging. They hit a drain pipe and everything stopped. Pure Plumbing came out within a few days of me calling. They came out and gave me a detailed estimate to relocate the pipe.Luckily they could do the work the same day. Thanks guys!
Lagorah Garner
a year ago
This is a great company. Very nice technicians. Not over priced. This was my second time using them and I'm highly satisfied.
We just had the best service with Pure Plumbing! We thought we had a leak at the outside water box. Jason came out to fix it but the leak is at the irrigation box so Jason suggested that we call a landscaper to fix it. Jason took the time to show me the water box and explain how we would know if we had a leak in our water lines vs the irrigation lines. He offered to help with any other plumbing issues and quickly unclogged our shower drain. Thank you Jason for your help and especially for your kindness, cheerful disposition and wonderful smile. We will certainly be using Pure Plumbing whenever we need service again.
Jack Aschinger
4 years ago
Great experience with Pure Plumbing and technician David B. today. Contacting Pure, the representative was very friendly and professional. They were able to get someone out same day and the technician gave a 30 min notice before arrival. David B. immediately was able to diagnose the issue and provide an upfront cost to fix it. He was very friendly and quick, even with having to leave to get the specific part. I would definitely recommend and plan to use in the future if needed.
Alex was very professional and was patient in explaining items to me. He wasn't at all pushy. He advised which items would be high priority and which items would be best to have done at the same time. It was helpful to think of budget timelines to have the work done. We have been very pleased with all the Pure Plumbing service people in our home and Alex was just as excellent as the previous team members.
Brandy Bailey
5 months ago
Jason came to my residence and diagnosed a clog in the pipes. He was an enormous help.
Steven D was very professional and quickly assessed and fixed all of our plumbing needs. Steven D did an excellent job!! I would definitely use Pure Plumbing in the future.
Teresa Sparks
8 months ago
I called for emergency after hours he arrived at my home within the hour and took care of the problem he was very nice and was up front about the price and what he would do. The only complaint I have is the price that your company charges. This job would have cost me about $300 less at my favorite plumbing company but I was unable to get them in a timely manner.
Can’t say enough about Travis ,Installed a new water softener and explained all the details and the warranties. So respectful of my home, and of me .cleaned up every spot that he was working in and made sure everything was put in perfectly. I would give him 10 stars if I could ..great job, Travis thank you so much.CarlaPsThey came out the same day that I called. The receptionist is such a nice lady, and very respectful also.No other plumbing service I would ever use. Pure plumbing has got my vote.
Sarah Johnson
4 months ago
Myles was our technician and he was excellent. He kept us informed about what was going on every step of the way. The whole process was transparent. He fixed our issue with the kitchen drain and cleared out the obstruction. Now it’s working perfectly. I would definitely use your company again for any further issues!
Kris came out, saw the problem, had the solution and replaced my broken water heater, immediately. I've used Pure Plumbing in the past and have always been very happy with the quality of their work. Kris was no exception. Went the extra mile to do things right, not just right now. Maybe not the cheapest, but certainly one of the best. I will call Pure again when I have any plumbing needs.
Very pleased with the work done and the professionalism. Jacob the technician was outstanding in diagnosing the problem. Provided me with my options and explained each in detail. Pure Plumbing has a customer for life.
I have been using Pure Plumbing for a number of years. Very professional company. Juan is the best! He is very knowledgeable, answered all my questions, Great estimate and performed all work perfectly & clean! He made sure I was completely satisfied. He went above and beyond. I will always recommend Pure Plumbing to anyone who needs plumbing services.
Pure Plumbing repair repaired the faucet leak for the outside where the garden hose is connected. He replaced the spigot as well.The plumber was good, no doubt, but I won't call Pure Plumbing again. The charge was over $220. The spigot is less than $10, which means the labor is about $212? The good thing he told what to turn off on water supply: for the whole house vs for outside landscaping. That was nice. Still, I can't get over the $212 on labor that took less than 20 minutes.
joseph woodward
a year ago
The service tech was very rude and he raised his voice in my house while talking to me. I would never use or recommend this company for anything. They also charge a 100 dollar service fee , which is not the issue but that’s probably why the guy thought he could be rude : he already got paid. It was also the end of the day and he didn’t have the parts to fix my issue. What a waste of my time.
Joseph Estrada
3 months ago
While I didn’t go ahead with using Pure Plumbing, their responsiveness and professionalism was great! I’d suggest them for others.
David was wonderful to work with. He replaced our water softener and did a full home inspection that resulted in replacing several valves and toilet flush masters.
Oscar was very helpful and a true professional.
Woodrow Johnston
a year ago
I've called and used Pure Plumbing TWICE. I'm a Big fan of Pure Plumbing, their dispatch and intake was super police and professional!Wow these people really care about their service, a RARITY these days.The plumber who arrived: Ron Brailey was FANTASTIC. Very nice, professional, and provided excellent service.I highly recommend Pure Plumbing. They have my COMPLETE and TOTAL Endorsement.
Chris O'Neill
2 years ago
I have been using Pure Plumbing’s excellent service and professional staff for both my rental property and primary residence for the past 5 years now. I have never been disappointed with their work. Most recently, Brian Garcia serviced a leaky water valve at my rental property for a disgruntled tenant of ours and he fixed with ease and quickly. Pure always on point! Thanks again Brian!
Tiffany Alexander
9 months ago
We called Pure Plumbing because we had used their services before. We were not disappointed! Daron was excellent! He unclogged our main drain and cleaned up the backup when he was done. He also didn't mind explaining things along the way we will definitely call pure Plumbing again and request Daron!
Karel Clements
10 months ago
Came to my home on a night call. Charged $350 to install the water shut off valve. Part for toilet not on truck. Said he would follow up next day re status of parts. Two days later no follow up no phone call. Had to call another plumber
Dana Yelverton
a week ago
We had Oscar he was very polite
SECOND EDIT: I just had Pure Plumbing replace my water softener. A stellar job by a great technician. They’re still 5-star.EDIT: This review was originally a 2-star report on my frustrating experience getting my job done in a timely and proper manner. When management learned of my frustrations, they contacted me promising to get it right.Even the best and most highly regarded companies can be victims of a “perfect storm” of problems and shortcomings that result in a substandard product or user experience. By almost all accounts online, Pure Plumbing is one of Las Vegas’ best and most reliable plumbing companies — but my job was their “perfect storm” of problems.My original review, while accurate as to my experience up to that point, now needs to be revised. We all judge companies on the quality of the end product. But, there is a factor that separates the A-tier companies from the others: The way they handle a problem or mistake on their part.Pure Plumbing (and especially a gentleman named Gilbert who is on their team)acknowledged the mistakes without putting any effort into justifying or minimizing them (or blaming the customer). They just owned it. “Yes, we didn’t deliver as promised. We’re sorry. We’ll fix it ASAP.” What more could you ask from a company that finds themselves in a situation where they didn’t deliver their usual best?So — they fixed it. And were great about it. I should also add that they never mentioned revising my review — and that’s why I’m doing it.I couldn’t be happier with my tankless water heater (seriously - you want one of those) and am quite happy that Pure Plumbing was the company on the job. I will definitely use them again as plumbing needs arise.All other things being equal, a company with integrity is *always* greater than a company that forgets about the job once it’s in the rear view mirror. Pure Plumbing = integrity.
Rudy was awesome! Extremely professional and friendly. This company diagnosed and replaced our sink leak in a matter of just a couple hours for an amazing price. Highly recommend this company. Will definitely use in the future if an issue arises. Thanks again!
Ciro Agnelli
2 months ago
He was very professional, knowledgeable and thorough with the job.
This was the third time we've hired Pure Plumbing, and we are always happy with their service! This time, we needed repairs done on 2 older Kohler toilets. Jacob Surber was very professional and knowledgeable about the work needed. He did everything quickly and efficiently. We appreciate the excellent service we received from Jacob and everyone at Pure Plumbing. I also want to note that Pure Plumbing's appointment and reminder system are top notch!
Ronald Taylor
8 months ago
Very happy with the service received. Diego was professional, timely, and kind. I would highly recommend and use this business again.
Travis is great! Highly recommend him. He was very professional and attentive
LA Des Isles
4 months ago
This place is over priced and won’t repair your AC-they say you need a new one for $17000!!! So I had a friend come out and fix everything for $275
Kim G. Alexander
6 months ago
Courtinay & Ron are professional, thorough, and friendly! My clogged toilet was set up as a priority and my appointment was made quickly and conveniently. Thanks to you both!
After spending fifteen minutes on hold, I was informed that there is a $125 dispatch fee for an estimate. No work is to be done as I just need to know how much it would cost to do a simple 15 foot straight main line replacement. I guess these companies don't need any work!
Kimberly Dick
2 years ago
I couldn’t be more happy with the service from this company. Especially Juan Castillo! His professionalism and kindness were unmatched. Our water heater broke and he was at our place with in 15 minutes of our landlord calling Pure Plumbing. The water heater was old and he had to order a new one so he was able to by pass the water heater and restore us some water until he could replace the water heater. Juan came back about a day later with a brand new water heater.The water heater is located under the sink in the kitchen because we live in a condo, and it is a PAIN to get to. He was able to get the water heater out and get the new one in with no damage to our counter or cabinets. His attitude and professionalism is unmatched and if we ever need more plumbing work done in the future, we will definitely be calling Pure Plumbing and asking for Juan! Thank you so much for an amazing experience. Definitely 5 stars!!!
Myles was awesome very professional and knowledgeable
Would highly recommend him💯👏🏽👏🏽
Scott Christen
6 months ago
We had an emergency plumbing leak and even though we were not on the schedule for the day, Pure Plumbing coordinated to have a technician out later in the day to take care of it. Luis L were knowledgeable and knew exactly what requires to fix the problem. He took time and finished the repair even though it is getting late... He also explained in details and provides some recommendations to review.Thanks to Pure Plumbing for excellent customer support and Luis L specifically for diligent work!
Originally, I would say, our first encounter was not what we expected. . But after management got wind of the egregious offense committed, they called the following day and requested to fix the problem. Can’t say it was all bells and whistle’s, but they did make right and do what they should’ve done from the get-go. For that, I am highly appreciative and all in all everything was taken care of very well.
Mark Lieberman
3 months ago
Daniel arrived...was super professional. He was tasked with removing an older reverse osmosis under sink and installing a new one. Turns out he needed one small part not on his van. Took the time to drive approx 1.5 hours to go to Lowe's and come back same day to complete install.Highly recommend Daniel for his professional handling and expediting same day install. Oh...they came two hours after my initial call to have work done.Pure Plumbing is my new go to company for any plumbing issues in future.
Are technician Myles showed up right when he said he would be there, also he was really professional and super helpful and he got are issues fixed fast and he also made good recommendations that I will be getting done thank you Pure Plumbing 👍
jaimee lovoy
2 months ago
All around amazing experience with AJ as my plumber . Fast, knowledgeable, excellent work ethic and great attitude. Will definitely recommend to family and friends
Jacob was friendly and very detailed on explaining what was needed for our quote.
Science Minded
2 years ago
Tasks accomplished fine but overly pricey for 1-2 hours labor, and a brass nut. (From their prior 2016? installation of a mainline.)Remove meter from box remove and install new brass fitting to get water back on. $585.00I really like Pure Plumbing in the past, but possible franchising of their trucks to additional/newer plumbers may explain the expensive pricing.An attempt to negotiate lower amount didn't work...but job otherwise done fine.Could be better, could be worse. Don't price away existing loyal customers.
Justin Kausal was very friendly and very professional which is automatically 5 star for me. He answered all our questions and even offer extra advice regarding a different plumbing issue for our house. This is our first time using this company and will definitely use them again for future needs.
Had a great experience with Pure Plumbing from Juan Castillo and Brandon. They did a great job and were very quick and professional. If i need a plumber again, I will call and request those guys by name!
Pure Plumbing has the best team ever. For a plumbing company that are so focused on costumer service and customer experience. I use them any time I have plumbing issues and I recommend you do as well. They guarantee good work and go above and beyond for their customers. We love Pure!
Bryan Piccioli
3 weeks ago
We had Luis L. come and install our new sink after we had our kitchen remodeled. He was very professional. We would recommend him, thanks Luis!
GREGORY HOFFMAN
a year ago
After recieving a notice from Water Co. they suggested I get a plumber for leak dectection, I called Pure Plumbing to find out where I may be losing water...paid in advance and after showing up found out they don't detect possiple leaks from pools...althought they knew I had a in-ground pool...oops, sorry. kept mky $100 service fee for showing up though.
I had the BEST ever person, Justin Kausal, that came today to service my hot water heater. He is super polite and very helpful. While looking at my pipes under the kitchen sink he found minerals that had built up and we replaced them. I'm glad that he looked because maybe the pipes might have started to leak in the near future. I have had Pure Plumbing as my plumbers for several years and I will be sticking with them.
I needed a plumper to repair a leak in the ceiling that had completely destroyed a wall in my garage behind the tankless water heater. I called around and most companies had a wait that exceeded 24 hours. Considering that the main water line coming into my home was closed to contain the leak, that timeline was not an option. I called Pure Plumbing and they worked with technicians in my area to provide a response of 2 1/2 hours. Travis L. thoroughly explained all available options and was able to get the repair done in less then an hour. Top notch work and customer service.
Celestial Calderon
3 days ago
I have tried quite a few plumbers in town, and they’ve all been a bit of a disappointment. Pure Plumbing is the rare exception. From the second I called they were so polite and efficient in hearing my issues. The plumber they sent out, Juan, was incredibly friendly, thorough, and transparent about my plumbing issues. I know who I’m calling next time I have a plumbing problem!
Barbara Crawford
2 years ago
Pure Plumbing responded very quickly to a service call and Donny went about and beyond to help identify and expedite the repair of a serious leak at my house. His time, patience and receptiveness was truly appreciated. Thank you Donny and Pure Plumbing!
Irene Vargas
2 months ago
Alex was professional, kind, great smile, very helpful, clear explanation of the process
Myles was amazing friendly, professional and a pleasure to deal with. Came out on an emergency basis got the water back on and followed up the next morning with the permanent solution. We have found ourselves a plumber for any of our future needs. Not just Pure but specifically Myles
Rhonda Orton
9 months ago
Very happy with pure plumbing..very professional and didn't RIP me off...much less than other estimates..Travis was great, repaired what I needed quickly, very nice!!! I really appreciate Travis
Such a professional experience overall with the whole company. Easy to contact, no problems with responses, every option was explained clearly. Our tech who did most of the work, Daron, was so easy to talk to, gave clear options, detailed answers to all of my questions and finished the job same day. Would definitely work with this company again .
Ronald Harper
2 years ago
Our technician was very courteous and did his job . He took his time and made sure of our satisfaction with his job. Sammy also gave us early estimates for a couple of jobs that we may get done. I would definitely use the service again 🙂
Natalie Perez
7 years ago
I have nothing but fabulous things to say about Pure Plumbing! They are true professionals and masters of their craft! We just recently had a terrible slab leak in our home. I called Alexis of Pure Plumbing and she was very quick to send over the technician Joe, who was also very helpful and courteous. When the appointment was scheduled, Joe and Jared were the technicians that were sent over to our home.They were on time and very mannerly.. I was highly impressed! They did a wonderful job repairing our slab leak. We were thrilled with our experience! We will definitely be using Pure Plumbing in the future!
Gabriel Gomes
2 weeks ago
Thank you to the Pure Plumbing team for taking care of us. We’d previously had them out to install a water softener system and that went so well we had them back to install 3 new toilets with bidet seats (#bidetlife #projectcleantush). AJ and Josue did a great job! Appreciate the communication, value, and professionalism. We’ll continue to use Pure for our plumbing needs.
Ruby Nakamura
7 months ago
Original called for water draining issue from my current water treatment system. He asked how old my water system was, which is 7 years old. I wasn’t interested in purchasing a new unit, but we continued to talk and he gave me information about the unit. I was impressed by the knowledge he has and because of my health condition, I made the choice to purchase a new water twin cylinder unit. I believe my decision was based on the info he shared and felt this will help with my psoriasis. In 3 months he will come back to flush my water heater again. These guys provide top quality service.
Fred Robinson
3 months ago
Myles did a good job evaluating my plumbing situation, and offered a few options to resolve the problem.
Bea Montgomery
2 months ago
So happy with Lu. Friendly, very responsive to my needs. He did great job. We’ll done!
Victoria Salvatore
4 years ago
What awesome service! I was recommended them through my father in law, and I am so glad I called! I set up the appointment and discussed our leak issue over text, which was convenient. When they called again on day-of to confirm, they promptly dispatched with a time estimate, THEN sent me another text detailing who I was expecting to arrive, with a picture. Alex (the plumber) was prompt and very polite, got straight to business, and figured out our problem within about 5 minutes (which another company misdiagnosed about a week before). They gave us a quote on replacing a water heater, and left contact information. Since we are very new homeowners, we very much appreciated the clarity with which everything was explained. Alex also arranged for another company to come out and check out the water damage caused by the leak. I seriously am SO GLAD we used pure plumbing. Even though they came out for a simple, FREE ESTIMATE, they have gained us as very loyal customers. THANK YOU!
Tech. Diego was great. Cost of service was not. It cost $299.00 to install an air gap kit for the sink vent. Amazon wants 25 for the kit. It took Diego 30 minutes of work to install. Also the air gap cap given me was a chrome finish and not a stainless steel cap to match my sink and faucet. For that price they could have at least given me a matching cap. Don’t think I will be calling pure plumbing again. Hey, if you are reading this review pure plumbing, please stop by and give me a matching cap! Copper with SS finish would be nice!
Tony Pimentel
10 months ago
Daron arrived on time and was professional throughout our entire interaction. He explained all my options clearly and knocked out the repairs in record time. Thank You!
I’ve used pure plumbing a few times now. Daron Branch was the best technician I’ve had. Extremely knowledgeable and friendly. Pure plumbings only downfall is the prices are extremely high for any fix.
Mark Carroll
5 months ago
Needed a PVC Pipe elbow joint replaced in my garage that was leaking. Pipe was not under pressure. Just needed to be cut, new joint installed + glue... The same easy fix that happens all the time under your sink. I already removed the drywall.They wanted to charge me $750.00!I went to Home Depot, got the join and glue for less than $12 and fixed it myself in less than 20 minutes.These guys are a complete rip-off.Not your local honest plumbers... just sad.
James was very polite and professional in explaining the problem found. Explained exactly what he recommended after checking both toilets. Followed up with photos before and after the repairs. My tenant said James was very informative on the work he'll be performing,did an excellent job and left with everything clean.
Donna Maafala
10 months ago
I had a pipe break due to tree roots in my guest bathroom. The pipe had to be replaced. Alex C. was very thorough and explained everything well. He made sure all my concerns and issues were addressed.
John Bischoff
8 months ago
I have employed Pure Plumbing for all my work for the last seven years. They have completed a number of jobs--some large, some small. I have found all of their plumbers knowledgeable, efficient, and effective. They do have a charge to visit the property, but it is applied to work done. They are available 24/7.
I found Pure Plumbing on Yelp looking for a reputable plumbing company to fix a leak on my water pipes. Read through some very good reviews and decided to give them a call. I was given an appointment in 5 days but was a bit put off by the $20 booking fee. Really? Anyway, I was desperate to have this fixed asap so I agreed. Bailey was the technician who came and he was on time. Very professional and went to work right away figuring out where the leak was systematically by elimination process. When he couldn’t figure out where the leak was, I was given an option to replace the old pipes and reroute it and placing a main shut off valve since I have an older house and the shut off was at the meter itself. The process took a day and just need an inspection from the water district to ok. The service rendered and how it was conducted was very satisfactory. Cost wise, it is pricey compared to other repairs I have read from my Nextdoor community. But I am satisfied with the process and the professional way it was handled by Bailey and Preston as well who helped him later on the day. Thanks guys!
Cesar Augustus
8 months ago
Requested estimate for removal and replacement of tub drain and service was done within 24 hrs. Very satisfied with the repairs done by Alex C. Very professional and cordial. Will deal with Pure Plumbing again in the future. Will rate the service 5 stars.
Luis Lopez was on time and professional. He answered our questions; and explained things we were not familiar with. He was very helpful, and polite. He listened well; and did a thorough job. We were satisfied with his work. We will highly recommend him.
This review is from my Aunt, as she does not have a google account and wanted to leave a review. The customer service was better than average, quality of work was good, but the price was very high. We needed the work done and we agreed to the price, but I think the technician sensed that it was urgent. He showed up a day later than originally told and they gave me a $25 discount for not coming on time. Other than the price being exorbitantly high, I would recommend them.
Out technician Alex Castaneda was amazing and very professional. I would recommend this company to anyone just on this visit alone.
Matt Ellsworth
3 months ago
Myles was great. Originally I was gonna ask him to unclog it. Unfortunately he wasn't able to so I went ahead and have him replace it and it works super well.
Pure plumbing was referred to us from a friends plumber. Long story short … we were looking for leak detection services. Our master bath shower was leaking down through the floor into our kitchen, but we couldn’t tell where the leak was coming from. Drain, pan, wall, etc. Once scheduled they were quick, thorough and didn’t mind explaining anything we asked about. Brian was very kind and patience, but quick to complete the work. He did more than anticipated and ended up replacing a corroded core, added shutoff valves under every sink and toilet, repaired a small leak under the kitchen sink and help regenerate and get working the water softener.
Nancy Swern
11 months ago
I had a very positive experience with Jason today. He was informative, explained every aspect of the issue I had which had to do with water loss and was able to identify theproblem and fix it on site.Jason is also personable and easy to talk with. Thank you Jason!
I am a continued happy customer of Pure Plumbing. Both Kyle and Francis were knowledgeable, thorough and friendly. Their inspection and repair addressed our problem and concerns, leaving us once again satisfied with, and confidence in Pure Plumbing. We highly recommend this company for all of your plumbing needs.
Stephen D. was professional and efficient in troubleshooting his work. I'm glad to have pure plumbing as a resource.
Very courteous office staff, easy same day scheduling, and service tech was professional, honest, and efficient. Will definitely use Pure again for future plumbing needs.
Vaughan Jackson
6 months ago
What can I say, the professional of the support staff was superior and of course, Jacob, the actual installer, was the best of the best!
We had a broken garbage disposal and call Pure Plumbing, the staff were very responsive and sent a technician right away. Daniel was professional and gave us options for the installation and replacement. It was quick and done the same day. Highly recommended!
Carmen Cuellar
2 months ago
We had a sink, faucet, garbage disposal, water filter with faucet, and an angle stop installed. Curtis D. was professional, yet friendly. Always arrived on time. Did great work. Extremely respectful of our property. The entire Pure Plumbing experience was great and we highly recommend their service.
I will only call pure plumbing. Daniel my tech was very informative and professional. I have never had a bad tech and Daniel was great.
Water heater broke at my house. They sent a plumber over within a few hours and notified me by text and email when he was on his way. My plumber, Matt Fall, was super friendly and knowledgeable. He thoroughly explained the problem, the cause of it, and gave me a few options for repair. I really liked that he took the time to show me all the problem areas with the previous install and explain everything thoroughly. The whole experience was top notch from start to finish! Thanks Matt!
Tobee was friend and efficient and played a mean vamp on the ukulele
Joseph DePorter
a year ago
Professional and courteous staff. Timely response to our plumbing leak. Alex is an exceptional Pure Plumbing employee. Alex is a hard working professional who worked our plumbing issue to resolution.
DIY Solar Power with Will Prowse
a year ago
This place is great! Their prices were cheaper than another local plumber and they fit me into the schedule last minute. I had Gary, and he's a great guy and did a fantastic job. He works quickly and fixed my pressure regulator. I will absolutely be coming back and having Gary do any future jobs on my houses.
Tiffany Orton
2 years ago
Pure Plumbing was professional from the initial phone call. The had excellent communication about the appointment time and dispatch. Bailey, the plumber, quickly identified the problem and said we would need to replace a toilet. He was able to get the toilet replaced within 2 hours. The new toilet is way better quality than our previous toilet. Overall the experience was easy and efficient.
I have been using Pure Plumbing for all my plumbing issues for several years now, and the technicians always seem to genuinely take care of my home the same way they would want their own homes taken care of. I always know that if they install or repair something in my home, it stays fixed and I never really have to worry about it ever again. I have come to rely on not only their reliable and high-quality work, but their insight when I ask advice about how to get the best value and longest life out of my water-using appliances and fixtures, too. I really just can't say enough good things about how pleased I am with Pure Plumbing.
Marilyn Banks
7 months ago
Julie is fantastic! They were booked today & she put me on a wait list. David came was knowledgeable, kind & did a great job! Thank you guys for all you do!
Kris Sanchez-Leavitt
3 months ago
We were really happy with the quality and professionalism Stephen showed. He did quality work. I really appreciate the professionalism that Hanna showed as well answered my questions and took care of us when we were having issues with others.We will definitely be using them for any issues we have and they will have customers for life.Thank you from the bottom of my heart and I am grateful.
Update 9/2021Once again, Pure delivers! I woke up to my main pool fill line broken and filling my yard with water. I called Pure in a panic, since I was literally leaving town in about six hours for a long vacation and now had to shut off my main water.Pure delivered 100% - Getting a plumber out to me in about an hour and in the process found that my main pressure limiter was bad, which is probably what blew my pool pipe. This could have been disasterous - Internal pipes could have blown out, since my pressure was sitting at 150% of the max allowed.Alex got both items fixed in a couple hours and I was on my way on-time for my vacation.Another quality job and crises averted thanks for the professional and highly-trained staff at Pure!This is the 4th time I have used Pure for my plumbing needs. Their quality is consistently high and they are fair on pricing. Each plumber I have engaged with has been friendly, understanding and performed their work with masterful skill.Jordan, my most recent plumber, installed a tankless hot water heater for me and a gas line extension. His work was perfect, but beyond that, he paid close attention to asthetics and serviceability. Going above and beyond, he offered advice on layout and maintenance and made sure I was fully informed of every step of the process.Pure is the first contractor to earn this much repeat business from me. This is solely due to their commitment to excellent craftsmanship, fair pricing and a strong, consistent commitment to customer service.
Pure Plumbing installed our reverse osmosis water filter a little over a year ago and told us to change the filters at least once a year. They do such a great job every time they come out so, of course, we decided to make an appointment to have Pure change out the filters.Before Bailey started his work, he shared with me the process and let me know that he could do an inspection of our plumbing to make sure everything was running smoothly. He checked out the faucets in the kitchen and bathroom, made sure the toilets were running properly, looked at our water softener salt levels, which were fine, and I told him we haven't drained our water heater in a couple of years and he drained it for us. This extra service was done at no additional charge! Bailey was professional, used booties over his shoes. He left our home very neat and clean, and he was such a pleasure to work with. Pure Plumbing has always done and continues to do a fantastic job for our family and we highly recommend them to our friends and family members.
Branden Drebing
a month ago
Eddie came out to diagnose my HVAC and was beyond thorough in his explanation of what was wrong with it. He’s an expert at his craft and also very personable. Great experience and would recommend him to anybody.
Came out on a Sunday afternoon. I was so relieved to have this fixed. Jason was very quick to find the problem and had it fixed in no time. I'm very impressed with everything from the call I made to request service to the final results and very fair price!! I highly recommend this company.
Jennifer Baker
4 months ago
My brand-new AC unit stop working on Friday night. I called Pure after hours & left a message. They called me back first thing on Saturday morning and James arrived by 10am. He fixed a loose wire and got the system running. Thank you James!! The people at Pure treat you like family. I know they are part of our family!! I don't even bother with our home warranty plan anymore, because I can trust that Pure will fix my problems and not nickel & dime me to death. I can trust when they fix something, it stays fixed and if it doesn't, they come back ASAP. BEST PEOPLE, BEST SERVICE!!
Travis came in on time, he is very friendly and so easy to communicate with, explaining what kind of services needed to be repaired and gave us options of choice to choose. Within several hours, we have three new toilets to use🤩. We really appreciate his professionalism and got the job done so well…Two thumbs up for Travis👍👍
The company was professional and knowledgeable. They did a great job and had some good suggestions for maintenance that I plan to schedule.
This is my second great experience with Pure Plumbing. I called for a tankless water heater problem this morning and received an appointment for the same day. Scott, my technician, arrived on time and resolved the issue within 5 minutes of his arrival. In addition, Scott also taught me how to resolve the issue on my own and how to descale the unit. Great job Scott and Pure Plumbing!
We’ve used Pure Plumbing several times before, for different issues, and always they are very responsive, prompt and professional. Justin was very helpful with diagnosing the problem, and repairing it in a timely manner. We highly recommend Pure
Kirsten “and Shaun” Vidinhar
4 years ago
If I could give Pure plumbing 6 stars I would. Jayson was at our house within 2 hours of our call, which is absolutely fantastic as far as I am concerned. He came after hours and there wasn't a convince fee for that! Jayson thoroughly answered all the questions we asked him and answered questions we didn't know we had. He was extremely knowledgeable and it was apparent in our conversation and his comfort level as we discussed our issue. He wasn't pushy to close a sale when we expressed a desire to compare prices on hot water heaters before agreeing to do anything. He was very accommodating in scheduling and was extremely professional. He was sure to clean up all of the mess made and left our garage cleaner than he found it. I don't have a single regret or uncertainty with our experience with Pure plumbing. I would hire them again in a second without another thought.
Stuck at home (2 thousand miles away) during this pandemic, I had a leaky bathroom faucet and found a helpful Pure Plumbing YouTube video. I had a question, called, and the manager Jeff was kind enough to explain the solution over the phone. Who does that? Great service and I'm not even a potential customer because of my location. Really appreciated.
Stephanie Kirby
a year ago
Alex with Pure Plumbing was fantastic! His response time was literally minutes and he was very thorough with sharing what the issue was with the water heater and my options for replacement. I would recommend Pure Plumbing to anyone!
These people are awesome! First when I called in Amber on the phone answered all the concerns that I had. Second the technician that came to home Myles was super nice and was on point on every single work that he did. I had 2 sinks that had leak and he fixed those on a timely matter then he also changed the kitchen sink and installed a new disposal all that work was done professionally! Some people will take advantage of you but these guys gave me a quote that’s very affordable. I highly recommend pure plumbing! Thank you guys so much!
William Cooper
6 months ago
Daron and Pure Plumbing gave me an estimate on a sewer repair on very short notice. Daron was very professional, helpful and communicative, and their quickness in getting it done was a huge help to me.
Service prom and professional was good but the price was a little too much. I work in the service industry my whole life and I know what value is and what is not value. $450 for a soldering job is too expensive. Wish the service and price matched up evenly. I like the service but the price will probably keep me away from future jobs. If you use this company be prepared to shell out some $💰$
jeffrey thom
7 months ago
Just purchased a house and it sounded like water was running from somewhere. I couldn’t identify the problem. Next morning Alex came out and walked me through my whole system and showed me how everything works and why it sounded like water was running. Gave me great options for maintenance and upkeep on the system. Great service, fast response and a great experience.
Hello Pure.Gilbert was wonderful = 5+He was the liaison between us and our water tank company and helped tremendously. Our water purification system is now working!We trust Pure Plumbing and will use your services for everything concerning the house.Thank you,June, Chuck & Mickey
RA D'Almazan
11 months ago
Very expensive ($395.00) just to replace One Valve that took (5) minutes. I have other repair work but definitely will not use this company again. I don't think they give a fair price for job they do. Big mistake on my part.
John Williams
3 months ago
Quote for 4 tankless heaters was $40,000. Pretty outrageous price and wouldn’t even break down costs. And this was for replacement units, not new install. It’s literally a 2-3 hour job per unit. Know this probably won’t get published but wanted company to know it wasn’t a pleasant experience. Acted like a used car salesman. Considering I got the same Rinnai units installed for $12,000, think this company is just trying to take advantage
Taima Henderson
4 months ago
I highly appreciate Pure Plumbing & Air. I recommend their technician Curtis, who was very respectful and professional. He replaced my garbage disposal in a timely manner and now I can do my dishes!
Ramon Gatchalian
9 months ago
Thank goodness for Dave! He installed our water filtration and water softener systems at a very reasonable price, and now we have clean, drinkable water all throughout the house. He even tested the water and demonstrated to us what clean water looks like compared to the hard, mineral filled water that we have in Nevada. We also had a ceiling leak, and he helped us get through the ordeal as painlessly as possible. We really appreciate the initiative that he took to find us the right tub faucet to replace our old broken one. He fixed our tub faucet without a hitch and the leak associated with it, even helping out to make sure that the surface underneath the pipes was dry. Dave is the most professional, most competent and most extraordinary plumber we’ve ever had the good fortune to meet. He really listens to his clients and is very patient when answering all of their questions. It is guys like him that make us stick with Pure Plumbing. We have been their clients for years, and we are very happy with the service they provide. They are always on time when you need them, and they always do the job right the first time. Great value and great service.
Marie Muneyasu
4 months ago
Travis L. is a professional and knowledgeable technician. He’s giving suggestions and option on payment plan on what needs to be done. He is an ASSET TO THE COMPANY.
ebayer 4Life
9 months ago
Stay far away from these scammers. The $99 service fee is how they operate and don't care if they get your job or not. They are not trustworthy at all and you can definitely do better.
We needed multiple valves to be replaced due to corrosion and some tubing underneath our kitchen sink needed replacing. Called Pure Plumbing and Jacob showed up. He was friendly, pleasant, and courteous. He was knowledgeable and professional, answering any questions I had, and gave me options. He took before and after photos so I could see the problem and how it was repaired. Really appreciated his attention to detail. He kept the work area very clean and even used shoe coverings each time he entered the house. Overall, Jacob did an excellent job and I would not hesitate to have any work done by him in the future. Definitely an asset to the company. Thanks, Jacob!
Whitney Eros
7 months ago
Oscar assisted us with our Kitchen Renovation Plumbing preparation. We had several adjustments we needed to make in the kitchen and laundry room so our plumbing was in the correct position for our custom cabinetry. He also helped us with a leak that occurred at the waterline for the fridge. The water shutoff valve for that line had snapped off when we tried to turn it. Oscar was terrific and stayed late on a Friday to ensure the job was complete. HIGHLY RECOMMEND!
My experience with Pure Plumbing was fantastic. Sammy came out to my house within 24 hours of my call and he was professional, friendly and took the time to educate me on my systems. They even called me the next day to refund my initial $20 deposit because they forgot to remove it from my invoice (I didn't even notice).
BEYOND EXCELLENT... what a difference in plumbing companies both hired to do the same job.Nick and Jessie came out on the second day after having issues with Sin City Plumbing.Although Sin City and their excellent staff indeed cleared our blocked sewer line, the problem recurred as they predicted it would. After leaving messages and promises to call back, Phil their boss never bothered to do so. I was left with a blocked sewer at my 88 year old Mom’s house.I checked the internet and was further convinced with listings of excellence on Angies List about PURE PLUMBING... I also noticed how they responded to reviews... but, the reviews did not do justice to the fantastic job they did. Nick was amazing, hard working, and Superb in his calm and reassuring demeanor. His absolutely perfect assessment of our problem meant that the expensive repair was not only done correctly, it was made correct from the mistakes the builder had made 28 years ago.I have guided over 12,009 guests on trips in my capacity as a Travel Director for the last 32 years. I have bought and sold after remodeling or building many properties, some over 400 years old in Italy. I know people and how to deal with workman. To impress me takes a lot.I highly recommend PURE Plumbing with their fair pricing, impeccable clean work vans, ability to leave the property spotless, to work at night with lights, to wear masks and follow all COVID 19 protocols, all while keeping the customer informed and reassured that all will be ok.The irony of having a colonoscopy while having a clogged sewer line proves that no job is too large and smelly for PURE.
Austin Maede
2 months ago
Travis was great, fast service, provided all options and pricing in a timely manner. And did the work promptly. 10/10 would recommend.
We wanted to get an estimate from Pure Plumbing for a job replacing some bath fixtures, but they wanted $99 to come out and give an estimate. Although they said it would be applied toward the job, it wouldn’t give us much option to go with a different company. We would already be out $99 just for the estimate! Update- the estimate was twice the amount of another 5 star rated company. Bad experience all around, though I did argue for, and receive, my $99 back.
Our PURE PLUMBING representative Travis was polite, personable and a great plumber. He was on time, wore shoe covers, explained what was going on, took care of the problem leak, and when finished he said I would like to be your plumber from now on. How cool is that!
Terre Neuman
4 months ago
I called after Checking for a plumber on line. I was blessed to find such a friendly and professional company. Exceeded my expectations! Definitely will use them again! Thanks for your fast service, good work and great warranty!
This company has excellent customer service. Each and every person I’ve spoken to has been knowledgeable and professional, definitely a cut above many other service companies I’ve experienced in the past. AJ and Nester were the professionals sent to work on an extensive job to fix a leak in the water main of my house. They worked efficiently and effectively to fix the problem. They were very personable and took the extra time to thoroughly explain what I was to expect. When they were finished they left my home in excellent shape cleaning up any areas that were disturbed during the work. I wouldn’t have even known they’d been inside my home. I’d recommend this company to anyone needing such services. Five Stars!
Brianna Muse
10 months ago
Curtis D. replaced the toilet at my grand-parent's house. He was very PROFESSIONAL, KNOWLEDGEABLE and friendly. He showed up with a SMILE and a GREAT attitude! I would recommend PURE plumbing and Curtis D. to EVERYONE! PURE plumbing is the company to call.
Linda Esposito
3 months ago
Came right away. Daniel was great he explained my options.
Emmanuel Chen
5 months ago
I had an issue with a clogged line and two seized valves. Alex C. was able to come by on short notice, took care of my issues and was respectful of my property and well being. He informed me of risks of welding fumes and possible damages left from cutting through drywall. I’ve used Pure Plumbing on several occasions and their team does the job right every time. I don’t even bother getting quotes from competitors anymore. I’m also happy to see they’ve expanded into the HVAC side which will come in handy when I decide to have them work on other issues I have with the home.
Diego L the technician was very professional and great in explaining the process and what needed to be done. Unfortunately we didn’t proceed with them as the cost was way too much. We already had an idea of the what it should cost and they were charging 3 times the price. This is a fault on the company’s prices nothing to do with the technician.
Glenn Bohannon
2 years ago
The quality of the work seems top notch and the service technician was very friendly and communicated well throughout the entire process. That all said, the pricing seemed crazy to me. $5K for a new water heater, all external parts, and a pressure regulator, with installation and a 10 year warranty seems nuts but what do I know. Maybe that is reasonable but it seems very high.
Allen McMullen
a year ago
I needed emergency service and had to shut down the water to the house. My home warranty company couldn't furnish a contractor for 2 days. Called Pure Plumbing and they had a technician at my house in two hours. James W did a wonderful job of the repair, he was totally professional and followed all the covid safety protocols. Also for a weekend night emergency call it was extremely reasonable, not much more than warranty company would have charged. I highly recommend.
Mel Benedict
7 months ago
Pure Plumbing has been my goto plumber for repairs, maintenance and projects on my 40 year old home for several years. Always perfect. Technician Diego came out to check out a water running noise in the garage and discovered our main line into the house leaking...under concrete foundation! Scary, but Diego explained the fix, and 30 hours later we have a new beautiful craftsmanship line into our home. Thank you Diego for your: #1 Calmness, #2 Explanations all along the way, #3 Professional ability, #4 Your timeliness and cleanliness. Overall I can say we would never use another plumber but Pure Plumbing.
My main water line had burst under the driveway creating an emergency situation on a Sunday. They responded promptly and was able to get the water working on the same day. The solution to reroute the water line in a more accessible manner made sense. They were able to quickly cut concrete, trench, lay a new line, and connect it into my house. After reconnecting the water, they found that they had bypassed the irrigation because the builder teed the pipes leading to the irrigation in the slab foundation. This required adding more pipes and they gave me the option of putting it in the subfloor above the garage so the pipes were hidden. Even though this was an unexpected project, this company was honorable and kept the commitment of the initial out the door price. Del was very easy to work with and Preston, along with the other individuals who helped him, were very professional, friendly, and detailed oriented. I am very happy, and highly recommend this company!
Turned on my water heater. Hadn't had hot water since Friday around 5:30pm. I had turned it off in error thinking it would turn off the water. The plumber that came out yesterday refused to turn it back on. I'm 76 & have my 2 Great Grandchildren 6 and 10 living with me. It's been difficult with no hot water. Devon, who took my call was very accommodating & Daniel Diaz, the technician was super nice & great. He remedied the situation & I am so happy. It was a miserable weekend. Have put your name & number in my phone for any future situations. Again, thank you, thank you for your wonderful service !!!
Magie Stuart
3 months ago
We called about our leaking water heater. They arrived 45 minutes later.within 4 hours from our call the new water hearer was installed!
I've used Pure Plumbing several times over the years. Always professional, the job is done right, and they have the patience to be sure everything is truly fixed right. Maybe not the cheapest plumber, but high quality and worth the price.
Actual customer. Received service 11/5 to trplace water heater and water pressure valve at the main. great work. four months later, drips started at pressure valve. called them. convenient time to take a look. repaired quickly and 100% free, called it warrantee service. will definitely use again. thanks
We had a tankless water heater installed by this wonderful company and this appointment was for regular maintenance. As expected the service was seamless, David was friendly and professional.
My stress level went through the roof when I noticed the water coming from underneath the vanity. I called Pure Plumbing immediately and they put me on the schedule as an emergency and within two hours Michael arrived and handled the situation. Thank you for thr support and I appreciate how he explained what to do if the situation leaks out again.
We have used this company multiple times and have always had excellent service, and today's service was no exception.Today Jason and Landon came out to replace our garbage disposal, fix a leak, and change out a valve connection to refrigerator. Both Jason and Landon were very professional and got the jobs done right. We will definitely be calling them when we need their services in the future!
Lashunta smith
2 months ago
Great service, Fast appoinment time and date. The plumber explained things so I can understand it. He was nice and friendly. I recommend this company and service based on my great experience with the plumber !
Jason Miller did an amazing job fixing my toilet. He managed to locate and extract a 2Ft x three-inch tree root that was clogging my main sewer line, (couldn’t believe it!) and he did it for cheaper than the big-name competitors would have. He was professional and a pleasure to work with. Highly recommend.
Mike was very professional and had great customer service. He explained everything to me, even though I really don’t have plumbing knowledge. I trust him to do the work, which is most important.
Bailey was very curteous, professional, and quick. He made quick work of our busted Disposal and made sure to verify the leak was fixed and there were no other problems. He also immediately confirmed that there could be some mold as well and recommended an inspection team come and check it out.He didn't leave a mess when he was done and took everything with him when he was done.
Myles was amazing friendly, professional and a pleasure to deal with. Came out on an emergency basis got the water back on and followed up the next morning with the permanent solution. We have found ourselves a plumber for any of our future needs. Not just Pure but specifically Myles.
It was fast and easy to schedule service, the tech was prompt, efficient, and well-mannered.Overall a good experience, as we went from a leaking and non-working water heater to having a new one installed and working in under 3 hours, having called for service after 5pm.
Anthony P Carlino
a month ago
Had to replace the old hot water heater (15 years old & light colored one) due to the fact that it stopped working.Replaced with a comparable hot water heater. Very tidy, very neat, and nicely cleaned up ‼️Every thing done within 4hours. Showing up, draining, uninstalling, picking up new hot water heater, installing and testing the plumbing.Alex C. Was very professional, polite, and was glad he was in an air conditioned environment. 😆❣️‼️
Ron was so kind, so professional and when I called he was on site within 30 min. No hassles, no updates, and kept me calm in a stressful situation. Thank you so much Ron. I'll use pure plumbing forever!
Tonya Cronic
10 months ago
Victor was very helpful, professional & job was done well. He made the experience so much better.Best,Tonya Cronic
Cole Dangelo
6 months ago
Myles was professional quick and took care of the leak straight forward. I appreciate the good customer service.
Eleanor Martin
2 months ago
Travis was great to work with and very professional. Also very knowledgeable. Would recommend Pure Plumbing to any one.
Jason was great. Installed a new water filtration system, three new faucets and will be involved with installation of our new tankless water heater. Very pleased with his knowledge and professionalism. Diego great also. He did the toilet repair.
Alicia Tauber
9 months ago
Daron B. is an excellent plumber! He provides quick analysis, awesome professionalism, and the very best customer service. If we have any repair needs, we always request Daron. Thank you!
The highlight of my service with Pure Plumbing was our technician Diego. Great gentleman and very knowledgeable and answered all 400 of my questions. As soon as he got there, I let him know the main issue but then I also let him know all the other plumbing issues around the house to which he obliged and was happy to assist. Being a first time home buyer I had no clue about the pipe networks of the home and wanted to learn as much as I can because I'm a millennial and I'm cheap so I want to do as much as I can on my own. Diego answered all of them, was very transparent in every answer, taught me about the pre-existing conditions of the house, taught me new conditions of the Uponor pipes, how to expand pipes to replace them. Diego came out to fix a pipe leak from an improperly installed Uponor pipe which bent and exposed a small opening over time, where 70 psi water gradually exited through and leaked, dampening my downstairs bathroom ceiling. He fixed that no issues. I had a lot of questions about my soon to be failing water heater system, and also about replacing it with a tankless water heater. He was very transparent and taught me a bunch of things when it came to this process and I am very grateful to have had Diego as our technician. When finances are right, I will be personally requesting for Diego to replace our water heater.
Mimi DeMichael
8 months ago
Alex was very professional and knowledgeable regarding his profession. He called ahead of scheduled appointment to let me know he was on his way. He was uniformed and clean when he arrived and used booties on my carpet. He quickly fixed the leak I had and cleaned up everything after himself. He’s very sweet & friendly too!!
sandra vaughan
3 years ago
We use Pure Plumbing for all our plumbing needs.Donny is the best!!!!!! We request him every time. He is awesome. Donny is knowable and able to diagnose and fix the issue quickly. His customer service is excellent!
Travis and the crew from Pure Plumbing were very professional and helped solve a major plumbing problem in my home. I would not hesitate to recommend their services to others.Excellent work and very caring.
Michael Kucan
11 months ago
After trying many different companies, Pure is now my go-to for issues. Their quotes and recommendations always meet my own expectations.
Charteir Anderson
10 months ago
Jacob Flora provided an excellent service today! My water heater broke on Wednesday (flooding my garage) and tub spout was spraying water everywhere so both needed replacement. He provided many options to chose from that fit my budget. Jacob was super friendly, efficient, and thorough. Thank for you for your time today.
Daniel Diaz was very professional. He took the time to explain in detail what needed to be done. He also gave me other options and did not force me to buy any product from their company.
Excellent service from Alex. Very professional. Courteous and explained each step of the process. Alex ensured the job was done correctly and completely. I appreciated his service.
David was very professional.
He explained everdrything in detail.
He was great.
Kangcheng Yin
6 years ago
Just had my whole house re plumbed by Pure Plumbing. They were great people to work with. Very professional, very thoughtful. Competitive price as well. I trust them 100%. Will definitely work with them again given opportunity.
My overall experience with Pure plumbing was outstanding. Alex showed up within 90 minutes of my initial call. Alex was professional, courteous, obviously very knowledgeable and kept the area clean as he proceeded with the job. When the job was completed he did a final walkthrough to be sure everything was to my satisfaction. I would absolutely use them again and would highly recommend Pure Plumbing !to family & friends.
Stefanie Schmidt
a year ago
I can't say enough good things about this business! Everyone I spoke with was very nice and professional and the technician that came to my home was a huge help. I had a water leak in my home and in the neighbors below and he was able to fix it and give me peace of mind as well as took the time to inspect my whole home and recommended future repairs. I also had him install a new water heater because mine was old and they were able to schedule him the same week around my work schedule to get the job done. This was a stressful situation and this business helped solve all the issues and I definitely recommend them. I finally found a business to help with my plumbing that I can trust and does great work and I am pleased with all they did.
Deborah Parks
9 months ago
Miles was very proffessional and pleasant. Thank you for fixing the leak and advising me for future action.
Damon Caldwell
7 months ago
Daron was absolutely wonderful. He was very knowledgeable and took the time to troubleshoot a solution for me.
Margo Lindstrom
a year ago
Jason was very personable and came prepared. He gave me some additional advice on some other trouble areas and it was very helpful. I would use pure plumbing again!
Louise Vickerman
a year ago
Brian was my technician, fixed a leak near my water meter. He was professional and courteous and kept me informed of the process at every step. Great communication with the office re scheduling too, appreciated the text updates. Highly recommend!
Alan Gerstner
2 years ago
Alex was wonderful! He was polite, courteous and a hard worker. He explained what needed to be done in terms you can understand. He is an outstanding person. Pure plumbing has the best plumbers in the valley. Keep up the good work Alex. You did a great job for us!
Michael Fazio
3 months ago
Thanks A.J. and Nestor for such a high quality job on our kitchen sink replacement. Appreciate that you were both courteous and knowledgeable for somewhat of a non-standard installation.
I'm only giving it 2 stars cause I tried to schedule a appointment. Waited 3 days and still no reply, so I guess they're that busy or don't care. I went elsewhere, so its your call to give them a try. Just saying my experience
Stacy Carlston
2 months ago
Pure Plumbing is the best!!! We have had Jacob out a few times for urgent situations and he is AMAZING! Super professional and knowledgeable and an overall good guy that we trust. THANK YOU JACOB!
lindamaymichicoff
7 months ago
Trustworthy company!! I had a plumber out and it was obvious he was trying to take advantage of an older lady. It was a very high quote. My neighbor referred Pure and Myles came to the rescue!He not only unclogged my sewer line (which had tree branches causing the clog), but he also replaced the irrigation pipes and hauled away my broken water softener. With adding those last two jobs on, he was still cheaper than the first plumbers quote. He saved me alot of money!! I will never call anyone else for p[lumbing! Pure Plumbing is in my books now! Myles was very pleasant to work with! Thank you again....Linda
Karen Calloway
a year ago
Justin was more than expected. Very friendly and professional and knowledgeable. The work was done in an efficient manner. So personable and felt like family. Thanks soo much again and again for the best service and employees!! No one could ever come near your quality
Cristina Doan
a month ago
Michael H. is hands down the best rep! I had my first scheduled appt with him on a Saturday and instantly knew I wanted him to come back when my husband was home because Michael explained things so well to me but I also wanted my husband to be present to ask more questions. Michael came back on a Thursday and my husband and I spent over an hour asking Michael every question you could think of about the products, installation, costs, maintenance, and everything in between. He was so patient and friendly. He is also beyond knowledgeable and has a high level of experience. He was not pushy and he came during his off hours just to educate us and provide us with all answers to our questions. His friendly demeanor led to us purchasing water filtration and a water softer through Pure Plumbing. We are excited to see Michael H. again for the installation.7/28/2023Follow-up review. Michael H. stopped by for the installation. He made the work seem effortless since he is well experienced in the work he does. The installation took about 4 hours. He took his time with theinstallation, which reassured us the work being done was and is top quality. Michael double checked the installation was done properly. He walked through the home with my husband and I to run the water and explain how everything functions. We are truly grateful that Michael was the tech who installed our water and filtration system in our brand new build home. The price was also the best in comparison to other quotes we received. They offer a military discount for active duty members. Highly highly recommend!
Dave was amazing, he is the complete professional. He took his time to resolve my issue, if I ever use this company I want dave/anyone else who cares about what they're doing.
Breanna Richardson
a month ago
Michael did an amazing job.. make sure you request him for your next repair
Thomas Kemker
7 months ago
I work in the customer service industry and I know what it take's to make a customer happy. I had a sewer backup in my home that flooded a bathroom so I called Pure Plumbing on a Sunday evening for emergency service. Myles was assigned to my request. He arrived within the time window provided and did everything he could to fix the issue. Good news was the backup was fixed but the problem was larger than the temporary fix he provided. He gave me my options with prices and explained what the options entailed. After agreeing on the best option he immediately scheduled the job to be done. Myles was very professional and went above and beyond to make sure I was happy and the problem was taken care of.
Vanessa Hedgepeth
a year ago
Thank you Juan. He found the problem right away, fixed it in about 30-45 mins. Was super professional and glad he took care of the work. A little pricey, but worth the money. I will use them again in the future
I called to schedule an appointment and the plumber made my repair the same day! Ron was respectful of my home and covered his shoes with booties. He gave me three options for completing the service and explained the advantages and disadvantages of each. I was given an estimate and made my selection. Ron changed out several faucets and I no am no longer wasting precious water, due to drips and leaks. I have used Pure Plumbing in the past and I would not hesitate to call the company for any future plumbing repair.
The job was not completed per our agreement. When he told me he was done, I reviewed his work and told him where is the rest of the work and he said that is all he was doing. I was charged $680 and then had to hire another plumber to complete the job. In total ended up paying $1,000. Will never use Pure Plumbing again.
Rhonda Wells
4 months ago
Travis is very knowledgeable and professional. Will ask for him again! He was able to explain the process and he answered all of my questions.
Scott Herbstman
2 weeks ago
Always good quality, great techs who explain and go over everything and do not try to force you to the most expensive option.
Jacqueline Killeen
10 months ago
Called to get an estimate, and Pure Plumbing immediately sent out Diego, who is a courteous, knowledgeable and professional technician. A family member was able to do the repair so we didn't use the service, but were very impressed with this company and will use them in the future. Thank you!
Jimmy Schuster
3 months ago
While I did not use this business Oscar was very professional and knowledgeable. I will consider this company in the future for any similar home services.
Adekunle Ajayi
a month ago
Juan the technician who came to fix the plumbing problems in my office was very friendly, knowledgeable, professional, courteous & efficient! Their booking office can improve on appointment times! They told me their technician was going to come between 10am & 5pm, which means I’m stuck and can’t leave to go and do anything else during business hours. I think a better scheduling response would be with a maximum two-hour window.
By far, the best home plumbing repair, service, and installation I've experienced. As a matter of fact, the best business experience I've had in Las Vegas. I can't say enough good about Pure Plumbing and their professionals...I need to give a shout out to customer service people as well....they've really got customer service down pat...perfect!! They did a lot of work...I knew I needed some work done that I kept putting off...my condo is more than 30 years old...they brought everything in need of attention up to date and corrected a serious drainage issue. Pricing was more than fair. You can put a price of peace of mind. Pure Plumbing is my go to from now on.
Shelby Temple
10 months ago
Travis came to fix my dripping shower head. He was very friendly, on time, and professional. Ended up with a much bigger job then anticipated, and he made sure he got it all done in one trip to save me from having to reschedule again! Job was done, done well, and he made recommendations to prevent further issues.Thank you Travis!
08/18/2019 - I no longer call Pure Plumbing and reduced rating to 3 stars.We have been calling on Pure Plumbing for over 1 year after buying an older house. We chose them because of their consistent reviews on several platforms, BBB status and having a professional/functional web site. We always receive a free quote and they take the time to answer my questions or concerns before any work is started. They have helped us replace a water heater, garbage disposal, toilet tank assembly, old corroded valves and install a water softener. They have always been very professional and courteous.
Jason Langley
10 months ago
Daron Branch was outstanding. He was friendly and courteous from start to finish. He diagnosed my issue and gave me options without pressuring me into spending any money. Daron kept me informed as to everything he was doing and showed me what was happening every step of the way. I’ve used Pure Plumbing once before for a main line leak and called them back because of the great service i received. This visit from Daron has secured my loyalty to the company and will be a no brainer for me to call them again and request Daron as my tech. I can’t say enough about how pleased I am with the service that was received.
I received good information and am weighing my next steps.
Juan was extremely professional. He diagnosed the issue within 5 minutes and outlined the next steps for repair. He didn't have the part on his truck but he was completely on board with working within my work schedule and came back right at the agreed upon time to finish the job. His product knowledge was extremely helpful in my decision making.
Everything was great, prices very high! Brian was great. He installed a garbage disposal but forgot to give me the instruction booklet, key and extra which he was unable to use but I will need when I replace entire sink. I am going to have to contact company to get these items.
Harold Nabhan
9 months ago
Quality of installation of circulation pump and surrounding pipe and valves was excellent. Thank you for the veteran's discount.However, after all those good words, I felt the charge for the work may have been excessive.Thank you,Harold Nabhan
Amanda Hoyer
3 months ago
I need a new air conditioner, furnace and coil system. They were able to install same day at a competitive price within $100 of my other quotes and they were able to help me identify other areas that I could repair for better efficiency.
Claudia Hansen
3 months ago
So happy to find Pure Plumbing service after hours.Alex C. was very nice and professional. I would definitely recommend Pure Plumbing to others
I had a leak from the upstairs bathroom which flooded into my kitchen. I was worried it was going to cost thousands to fix. Daniel came in and evaluated the problem. Turns out just my tub spout needed to be replaced. He replaced it and even went to Home Depot to get a color that matched. After we did a free home evaluation that was extremely informative. I would do business here again!
april johnson
3 months ago
Curtis D was very professional, nice and very knowledgeable. I Appreciated the work that he had done.
We have not used Pure Plumbing yet but will do. Brian came in, checked our problem and told us he could not fix it due to mold problem. He recommended and called a restoration service. Impressed with his knowledge and professionalism.
Garrett is a very good tech, provided timely service, respectful and knowledgeable technician. Replaced the pressure valve and flushed water heater at a reasonable price. A bit lack in business professionalism as I have not received the receipt for the payment which also serves as warranty for the work.
Keith Castaldy
a year ago
Dave came out and was very professional and kind would definitely call him back out as far as the system goes I’m not sure of the quality because there’s no names on anything but the company has very good reviews so I’m sure the quality is fine I’ll find out in time thank you very much
Just letting everyone know this was the best plumbing experience I've had in Las Vegas! Out technician, Grant, is awesome, truthful and quite amazing. We really appreciate him and will certainly request him again!
Two staff members were pleasant and worked through a series of issues related to smells from the dishwasher to the garbage disposal and sink areas. Provide guidance how to do a couple of minor issues.
Marco Eli Andres
2 weeks ago
Michael came and is very thorough with the plumbing issue. Realistic and really willing to help. Trustworthy personality.
Scott Evans
10 months ago
I thought this was a job well done. I called for a water bib in the back yard and a water leak near the shutoff. It took a little over 8 hours of work for one person. Victor was very professional and explained how things worked. He also showed the prices of all the parts via an iPad. However, upon my own research the same parts cost roughly $1,000. We can consider the water softener as a specialty unit for the hard water in Nevada, but i was told it was worth $3,500 for a small unit. For the new water bib in the back yard, a new pressure regulator near the shutoff, 11 new faucet shutoff/stainless steel hoses, and a water softener it cost me $7,311. While Victor was a really hard worker and explained everything, i feel that roughly $5,000 in work that pure plumbing established is over inflated. I am pleased with the work but part of me feels that maybe i should’ve done it instead.
Cutter Eservice
2 years ago
Donny and Bronson came timely to my home to replace my fairly old water heater. It looks great. They cleaned up the mess they made. Looks clean and professional. Thank you so much Donny and Bronson. Great job guys!! Bronson pays attention to detail and made sure every little thing looked right!
I had a water softener installed. They installed a drainage line and replaced the main valve. Also a new bathroom sink. Plus 8 new angle stops were replaced as well. AJ and Nestor were very professional and did excellent work. Kept me informed the whole way through and very knowledgeable. I would recommend Pure Plumbing & Air to anyone.
We had an unfortunate experience at our home...Called and Juan Castillo came to our home and helped to explain what was happening with our water...We had a slab leak which he explained with a very understanding tone and smile...Juan is an amazing tech with great knowledge and patience...He is one of the reasons we will always call Pure Plumbing for all our pluming repairs...Thank you Pure Plumbing and certainly Juan...
michelle mayer
4 years ago
Has pretty much touched every part of my house since I bought my new one they're very efficient they come on time the prices aren't always something that are easy to swallow but they do exceptional work and they stand behind what they do they offer financing which was helpful when my hot water tank let go and put water everywhere in my garage and I had to have a new one put in and I opted to put in a tankless one so I never had to deal with that again .
Milan Marovich
2 years ago
Our plumber, Alex, was great. He was able to quickly determine the cause of our two issues, picked up the necessary parts, and had the issues resolved within an hour. He was professional, friendly, and extremely competent.
My water heater was leaking in the morning and I gave them a call. They scheduled me same day. David Cufe handled the removal of the old water heater and installed the new one with all new pipes. He was very professional and meticulous in everything that he did. I will use them again when needed.
We thought we had a leak and Jacob was out with the hour and found and fixed the leak within 30 minutes. Would highly recommend PURE plumbing, i would specifically ask for Jacob
Ginger Rountree
a month ago
Awesome service appreciate all the time and effort that Ron did for me . Ron went above and beyond for me and I will be using pure plumbing again because of Ron
I contacted Pure Plumbing due to a broken shower handle. Looks like the cartridge broke and needs replacement. The technician simply looked at the cartridge and gave me an estimate of $1600 to replacement the entire valve. I got another licensed plumber to replace the cartridge in an hour costing less than 1/4 the price, now working perfectly.I almost got totally ripped off by Pure Plumbing. I would think twice about engaging them for any work in the future.
Lori Whitesides
a year ago
They were able to come out the next day which was awesome since I couldn't use my sink until it got fixed. Setting up the appointment was easy and they were so very polite. Justin was polite, quick and very personable. He cleaned up afterwards and showed me the broken pipe so I knew what has to be done. Customer service was excellent as was the follow up. I will be using and asking for Justin again.
David Raymond
2 months ago
I just love world class service and Pure Plumbing provides that. Travis is great.
Last week, I woke up to the sound of dripping water behind my walls. After a brief bout of attempting to determine whether or not I had lost my mind, I discovered a MASSIVE leak dripping into a crawlspace beneath my stairs. At around 5am, I called Pure Plumbing to ask them to send a tech out there as soon as they could. Jason Miller arrived in less than 30 minutes.He quickly determined the source of the leak (right next to water heater), opened up a wall, fixed the problem, and advised me to consider replacing my water heater, as my current one was pushing 16 years of age. He also got in touch with a drying company, and got them out to begin the process of ripping out sodden drywall and drying everything out. Despite already taking care of everything, he continued to follow up with the drying company, helping me with scheduling their daily follow-up visits, and coming by the house to make sure we had what we needed.When he came over to help move the water heater so the drying company could dry the area of the wall behind it, he discovered that an improper patch job during its installation was causing it to leak carbon monoxide. It also happened to be right next to our central air unit, which was pushing that leaked carbon monoxide through our house. Whole family has noticed lethargy, fatigue, and headaches for years that would subside whenever we traveled, and we were never able to fit those pieces together with regards to why that would be. One hour later, problem is solved. And at a great price!Pure Plumbing is a fantastic company. They respond when others do not and make sure they can dispatch competent personnel in a timely manner. But where they really succeed is in their hiring process. Jason is a fantastic, consummate professional who goes the extra mile for the people he works with, and it shows in his diligence and patience in his work. We've had only positive interactions with him and his company, and I would recommend both of them wholeheartedly without hesitation.
Stephen really help us out a lot today. The service I received was top notch.
Sharon Foster
3 months ago
Excellent service. All options explained. Would definitely use again
Ashley Larson
5 months ago
We had a gas leak and they came out right away and found and fixed the leak. Diego was very knowledgeable and pleasant to work with. Everyone I talked to on the phone was very nice and helpful. I would definitely use them again!
Louis Milone
2 months ago
Diego came to service my RO system and did an outstanding job. He was very professional and on time. Thank you.
Oscar was a very professional and courteous plumber who figured out how to fix a kinked hose in my water softener. What sounds simple (unkinking a hose and figuring out how to reinstall it without kinking again) in this situation was quite difficult and Oscar's solution was very creative and effective. I highly recommend Pure Plumbing and Oscar.
Julian Cuevas
2 years ago
I am very pleased with the accuracy of the estimate and the repairs. Daron was our plumber he took all the covid precautions while at my property and covered his shoes while walking through the house. After speaking with him I felt very comfortable and confident that he would get the job done he was professional, kind and courteous I highly recommend pure and if u can ask for Daron he will get it done right.
Diego came out to the house today to investigate a leaks reported by the water company. He was able to identify and resolve the issue in less than 10 minutes. It ended up being stuck debris in a waterline that could not be seen by the naked eye but he was able to expertly diagnose all symptoms. Even after he was certain the issue was fixed, he continued to do a full home inspection to look for any other leaks or deficiencies. I would definitely call again!
Attempted Price Gouging - quoted $905!
WRONG diagnosis of problem for a simple kitchen sink/diskwasher hookup!
Always seeking to escalate problem - wanting to look at bathrooms.
This company is BAD NEWS! AVOID AT ALL COSTS
Travis was awesome! Very thorough. He fixed the problem with my reverse osmosis and replaced old shower controls for me. I would ask for him again if I have any more plumbing needs.
Kayanne Johnson
5 years ago
The level of customer service is amazing! Not only were the plumbers knowledgeable, but they were very thorough and helpful. The company also goes out of their way to make you feel comfortable. I got a text prior to the arrival with information on the plumber and what to expect. Then a couple of weeks after the service, I received a hand written letter thanking me for my business. Doesn’t get much better than that!
Michael Mannino
5 years ago
I called Pure Plumbing based on a recommendation from a friend who had a similar issue as mine (leaking water main from the street). Del arrived the same day to evaluate my problem and outlined different options/costs to resolve the issue. The next day work started promptly on replacing the main water line. Del and Adan worked tirelessly in digging the trenches, measuring the new line and ensuring the valves and fittings would last for years to come. After the repair was completed I felt satisfied that I paid a fair price for the quality of workmanship.
Donny is very knowledgeable! Job was a warranty replacement, everything done as promised. My only issue is the exorbitant fee we were charged. $590 for a job that didn't take long at all. 1/2 hour initial visit and 1/2 hour to install new water heater.
Jacqueline Husk
8 years ago
I had a new hot water heater installed through Pure Plumbing. The experience was absolutely fantastic. Michael Day, the plumber from Pure came at the designated time, assessed the problem, spent 2 hours hunting down the proper replacement hot water heater and spent almost the entire day replacing my old one. He was diligent and pleasant and very very hard working. It was a tough job, but he got it done.I would definitely call Pure Plumbing again if I have any other plumbing problems in the future.
Danielle Stemmer
5 months ago
Incredible service, fast, friendly and informative. The quick response to our leak saved us from a lot of problems. Thank you again!
CLETUS AMADI
9 months ago
Technician Mr. Myles was very professional. I believe he is knowledgeable in his plumbing business. I will rate him a 5-Star.
I have been using Pure Plumbing for about 5 - 6 years. I always have a great experience with them every time I use them. I call them out for my business as well as at home for numerous projects. The prices are very reasonable and the guys that work there are professional and friendly. They never seem to be trying to upsell, which I like. I highly recommend this company.
Dorothy Lenihan
2 years ago
Still need water softener granules for a new water softener installed in 04/01/2021. Water softeners malfunctioned due to not enough granules in brine tank. Had water softener repaired on 07/26/2021, no appropriate granules delivered as advised to have water softener work properly. Can you advise where to purchase water softener granules if Pure Pluming cannot provide what was suggested? Hope the water softener does not fail again. It is only four months installed. Please advise. Thank you.
Aj Kevin and nico
Through the hot weather installed water heater in a very tight condo utility space, I would highly recommend this comany and would definitely be calling pure plumbing for all of my future plumbing problems. Polite kind and extremely helpful
Daron was very professional and patient with me as I had a lot of questions. He explained the issue with our pipes and jetted the lines until they were clear. He also installed a water softener system and explained how to maintain the unit going forward. On top of that he installed a new toilet unit and took away the old unit and the boxes the new toilet and water softener system came in. We appreciated his thoroughness and pleasant demeanor.
Michael was very nice and explained everything in a professional and easy to understand way. I couldnt ask for a better plumber
Michael Miller
2 years ago
I had, what I thought, was a small emergency and reached out to Pure Plumbing. They answered right away, and had a technician at my house within twenty minutes, which was pretty awesome! After showing the technician the issue, I was given an estimate of almost $600. All that was needed was a new valve underneath the sink ($34 @ home depot). After hearing the estimate, I thanked the tech and told him I would not be needing their help. They were extremely responsive, and the tech even showed me how easily I could do it myself. I would give less stars since the estimate was pretty ridiculous, but they did get to my house right away, and the tech was helpful even after I said I wouldn't want to pay that much. Because of the quick response and great attitude of the tech, I will still give 5 stars.
STAREX VISUALS
7 months ago
I vouch for Pure Plumbing for the simple fact they have EXCELLENT customer service! A rare quality this day and age. Oscar was very knowledgeable, found the issue with my water heater and fixed it that day! Always a great experience using this company.
Monica Lifferth
4 years ago
After going through 2 companies with less than stellar customer service, we called Pure Plumbing. They couldn’t get to us super quick but we didn’t have an emergency. Kyle was amazing though and made up for the longer wait. He was super nice (which means a lot to me. Everyone likes to be treated with respect.), and got the job done. This company does try to up sell which was fine for us. We did have other work we needed anyway so we got that taken care of too. The price was higher than both other estimates but we decided good customer service, finished work, and reliability was worth the extra cost. Thanks!
Nina Demosthenes
a year ago
Prompt, professional and good listener. Justin goes above and beyond the specific job he’s working on. Highly recommend; great customer service!!
My drain line for my kitchen sink clogged on Sunday of Memorial Day weekend. I was relieved to find Pure Plumbing open, and had availability. Jaylyn came out and performed a hydro jetting on the line. I am happy I opted forbthis service, rather than just snaking the line. This house had 1 previous owner, and not everyone knows what not tobput down your drains. There was a ton of hardened grease. Not any more. Now I am confident that we shouldn't have any more issues on that line. Thank you Jayn for being professional and getting me fixed up on a Holiday weekend!
Veronica Yamagata
9 months ago
I tried to save a couple of hundred dollars and called another plumber to change out my reverse osmosis filters, which they recommended I needed. It appeared that their technician was not familiar with my system and water spurted out all over the cabinet on onto my kitchen floor. He then took out my filters to his van and I followed because it was highly unusual. He then asked if I had a specific wrench to which I replied, why would I have tools? Don't you have the necessary tools? He did not. I told him to please just put everything back and I would call Pure Plumbing instead. He put everything back. Jacob, from Pure Plumbing arrived shortly after. He tested my system, showed me the results and informed that my filters were fine and I did not need to replace them yet. He checked my system to make sure there was no damage and that it was put back correctly. It was. He checked the rest of my home and was very professional and provided options to things he recommended I get fixed. I will always call Pure Plumbing moving forward. They may be a bit higher priced, but you actually do get what you pay for. Thank you Jacob! You are such a blessing to me!
Richard Hughes
a week ago
I was unable to light the pilot light on my water heater, and Travis took care of it in a matter of minutes! He was very open, honest, and informative in helping diagnose my water leak problem, which is still being addressed. Travis is the Best!!! Sandy
Jacob was very thorough and professional. He was able to replace our Water heater and repair the problem I was having with the toilet. I would definitely use this company again. Thank you so much Jacob for your expertise and excellent service!
Sherrie McCallister
4 months ago
What was simple clogged kitchen sink, became a not so simple case. Myles Nicholas was very professional and explained my issues to help me the issues. He explained step by step why and what was needed. Thank you Pure Plumbing for coming to the solve my problem!
My husband and I were so happy to see Myles today. He was efficient and very professional and we were so pleased to have him fix our stopped up sink. But I digress...Our first contact was with Adriana when we called for service. She was very considerate of our need for a plumber and took all the information from my husband in an efficient manner. She assured us we would get help ASAP and kept us updated on when our service tech would arrive, in addition to his name!Now, back to Myles...he was able to diagnose our problem (a twenty year old house) and put the fix in immediately along with a few tips for keeping our drain open in the future. His friendliness, courteousness, and general true professionalism made us very happy with Pure Plumbing!
Rudy is an asset and a great representative for this Company. He was clean, pleasant, respectful and efficient. Changed my RO water filters, cleaned up the area and did a thorough inspection of his work to assure there were no leaks.
Satin Russell
2 years ago
We had a slab leak and called several businesses. After multiple quotes we decided to go with pure plumbing. The price was right along with the team that did the work. Our technician Bailey was there if we needed him and the head plumber Byron was amazing. Repipeing an entire house is not cheap and can be nerve wrecking but the team helped us a lot. Thanks guys.
Sammy did a great job replacing my faucets same day as the estimate/evaluation. I appreciate he took his time to fix leaks and reviewed the work with me throughly once finished! I will be calling Pure Plumbing to do my showers and other plumbing work in the next few months, thank you!!
We called Pure Plumbing in the morning when we realized our kitchen faucet had developed a leak. They were able to get to us that morning. Alex C. was the tech that came. Great guy and very knowledgeable. We will request him in the future.
Kimberly King
3 months ago
Pure Plumbing was definitely more than I expected them to be! I was extremely satisfied with their service. I’ve always been very skeptical of hiring big Companies, because of the price. However, Oscar was amazing, he came in took care of what needed to be repaired and when I saw what my charge would be I was soooo excited. It did not cost me an arm and a leg. I would for sure call Pure again for my plumbing and AC needs.
Celina Enriquez
2 years ago
DON'T WORK WITH PURE PLUMBING unless you want supreme service and a reliable staff! I cannot say enough good things about this company.As with any big project there are always a few unforeseen issues. They handled them with care and kept us involved every step of the way. You can tell a lot about a company as to how they handle tricky situations. To be clear, it was not something they did, but the way our house is laid out. They handled the few negative situations really well!I want to give a big shout out especially to Juan. He was kind and didn't try to sell us anything we didn't need. By the end of the few days we spent together he felt like family. Actually, all of the guys who were involved in the project felt like family at the end of it.We decided to get a tankless water heather and move it outside, which was not cheap!! When spending that much money you really want to trust the company you're working with. Juan's customer service helped soften the blow to our pocketbook and made us feel like we had made a good decision. He was polite, funny, knowledgeable about plumbing, and overall was just a good guy who I felt comfortable dealing with for the long amount of time he spent inside our house.I wish I could work with Pure Plumbing on every home renovation project because I trust them so much. They are reliable, curious, trustworthy and overall just a great company. Don't go to any other for your plumbing needs. This is the one! And ask for Juan, he really is a gem!
Alex is Absolutely excellent! He is professional, kind, patient, extremely knowledgeable, understanding, and resolution-driven. Hands down, no doubt that Pure Plumbing and your representatives, including Courtney's courtesy call are the best!!! Thank you!!
Always a great experience with Pure Plumbing. Professional from the office to the field! They always work with me to schedule service around my needs. Service is always done right the first time out.
They were called in to fix a hot water issue with a shower and check a slow flushing toilet for a possible clog.They did the shower just fine, but with the toilet they cited issues with tree roots penetrating the pipes, an issue with the pipes sagging to cause water to pool without draining. They asked for a $1000 deposit and $4600 to address the issue and we asked them to just do the shower for now.Another company came in and found no tree roots in the pipes, no sagging pipes, no standing water, and no blockage or pipe damage between the street and the house -- $450 charge.So these folks tried to get more than 10 times the amount for an issue that didn't exist so I'm currently waiting for a refund on the remaining balance on my deposit that they said they would do.I have medical complications that's left me almost blind and the technician was well aware of that. It wasn't until my brother-in-law stepped in that they agreed to lower the price to $1100, but at that point I was already done doing business with them as I no longer could trust them.To write this post I have the screen magnified to the Max and I'm using voice to text to type this post because that's how annoyed I am with them.
Amy fitzgearlds
11 months ago
They have appointments fast so convenient
but i just paid $125 for the flapper on my toilet but it got done and customer service is awesome!!
Pure Plumbing came highly recommended by my mom and a close friend. I was not disappointed everyone was extremely kind and professional. My water heater was installed within 24 hours. Victor and Devin helped me and they were both tremendously accommodating. Will absolutely recommend.
Archie M. Fox III
a year ago
Our plumber Ron went about and beyond our expectations. Total professionalism. Explained our questions in detail and made sure we understood. Thank you for the awesome job 😀 🙌 👍🎉🚿🛁💯✨
Rob&Susan Everett
7 months ago
Myles showed up early during appointed time frame. Addressed me politely and professionally, and he informed me on what was going to do during the service call. He kept me updated on his progress and informed me of a delay due to problem removing the anode rod. When he was finished the job site was clean. Myles represents Pure Plumbing well, and that’s why we continue to use them.
Leak detection excellent work.
Cufe employee of Pure Plumbing was extremely knowledgeable informative and patient and explained himself in the most professional manner extremely happy with Mr. Cufe.
Got scammed into buying a $4k water softener ):
Guilty Beats
4 months ago
Great technician Curtis was very helpful and made me feel comfortable I couldn’t ask for a better tech thank you.
Jason arrived on time, quickly identified the issue, resolved it and explained his work. Friendly and efficient service. Highly recommend!
Steve Lechnir
7 years ago
First time using Pure Plumbing and my wife and I could not be happier. They exceeded all of our expectations - price, communication, professionalism and skill. What a wonderful experience! We used another plumbing company exclusively since 2003. No more. Pure Plumbing is our choice from now on.
Jason Greenback
a year ago
Kristofer was great. Very professional, polite, and a wealth of plumbing knowledge. He was on time and did an amazing job.Kris replaced a failing/leaking RO system and answered every question I had along the way.Kris went above and beyond and offered to test our home water pressure. I am so glad he did. He discovered it was way high and that our current pressure regulator valve was not working.In fact it hadn’t worked since we moved in. He gave me a quote on the spot and gave me time to think it over after he left.We made the decision to get the pressure regulator replaced. Kris came right back, same day, and performed the work.We had been living with water pressure issues for 6yrs + and Kris’s professional assessment and work FIXED the pressure issue. SWEET!!!Now we can shower and flush the toilet without losing most of the water pressure.Kris, if you see this, my family says “Thanks!”
Armando Huerta
10 months ago
Outstanding service and technician was very quick and knowledgeable. Our Technician took the time to explain and make us feel very comfortable with our decision.
Shawna Carter
10 months ago
Landon was an awesome plumber. He was careful to assess and diagnose the issue to be sure we got the correct fix. He seemed very knowledgeable and friendly. I was a little concerned over the quoted price initially, but it was easily resolved by speaking with the dispatch office. I will definitely call pure plumbing for any future needs.
Stephen was very professional and provided details of what he needed to do to repair our leaking faucet. When he had to enter the home he did wear booties as well which showed respect of our home. He also advised if other services that the company provides, I will definitely be looking to to them. Thank you again.
Leslie Hamdeed
a year ago
Justin was timely and did a great job with our repairs. He was thorough and made sure to explain the necessary work and even asked if there was any other plumbing work we needed taken care of while he was there. He was very nice and professional and kept us posted as to when the parts for our repair would be available. I have nothing but good things to say, will call Pure Plumbing again in the future.
Update 4/19 - Juan came out to install a water softener...wish I could leave another review so I could leave another 5 stars! Just as awesome as the first time he came out and he even went ahead and flushed our water heater for us. Talk about going above and beyond! Here's 5 more stars for you Juan: *****Juan C. came out to help us and on his way out he noticed a leak on a pipe outside. He fixed it beautifully! He was so professional and friendly the whole time. My dog got outside while he was working and he was really patient and friendly with her. Pure Plumbing is a great company...the gal who booked our appointment (I didn't catch her name, sorry!) was also so friendly and kind on the phone! She was thorough and professional. Can't say enough good things about this team! Wouldn't call any other plumbing company.
Travis and Alex were great, friendly, and professional. Woke up to no hot water again and didn’t have time to fix myself. Called Pure Plumbing first thing am, they had someone out within 3 hours. Relit the pilot and let it start to heat the water then the sizzle sizzle sizzle started. No indications of a leak on the outside but the sizzle sizzle was enough. Gave options on repair from tankless to just replace with tank style. Just had the water heater replace and we have hot water again. I didn’t have to run around, find the parts, replace the water heater, and throw away the old one. Pricing seems fair, I really didn’t compare just wanted hot water again. Was worth it for me not to have to do it after working all day. Time will tell about quality of the work but I am happy and feel it was money well spent to have hot water again. Thanks….
Jeffrey Herbel
a month ago
I saw their advertisement in a magazine I routinely received and noticed when I looked up the company they actually mention they do leak detection, which is what I needed. The group of individuals I have dealt with have been extremely, professional, courtesy, and polite. In all aspects of replacing my water main they have notified me when the either the Technician would be arriving or the operation crew to begin the work. Both Technician and the complete crew were open and honest about the whole process. I would definitely recommend them and will probably use them for future projects.
They charged my wife $100 for an estimate that she did not know she was going to be charged for. This company is full of Crooks. Furthermore
They gave her three estimates for three levels of installation for a soft water system that were extremely high. Buyer be ware of this company.
Curtis Templeton
a month ago
Couldn’t be more pleased! I was outta town and a rental property had a leak. Daniel showed up, sent me options and was done before I could quickly pay via link! Highly Recommend!
Called them due to their great reviews online; so glad I did. Every step was impeccable service. The customer service and our technician, Jayson Petroni, will be the reason we will use Pure Plumbing from now on. I wouldn’t even dream of using any other company!
jennifer nardinger
a year ago
We found Pure Plumbing googling water leak detection. When calling, Jenny the customer service representative was super helpful, listened to my concerns and beyond understanding of our needs. She was immediately able to schedule us for that morning and a plumber arrived within two hours.Myles, the plumber, that arrived, was absolutely amazing. Professional, listened to all our concerns and informed us of the process to detect this unknown leak of ours.After taking the time we realized it was our kids toilet that was quitely running with old plumbing. Unfortunately, this is what had increased our water bill over $200 for the month. I had no idea that that would cause it. Myles didn't make me feel like an idiot, although I sure felt like one. Instead, He adjusted the inner plumbing to stop it in future and he was that fixed our leak. Thank God that's all it was. Because of the super professionalism, friendliness and immediate service,We will definitely be using Pure Plumbing for all of our future needs. Thank you Myles, Jenny and Pure Plumbing!
Pure Plumbing technician Jacob Flora was very detailed and professional . Very good customer skills. It did not take him a long time to find and fix the problem.I would recommend Pure Plumbing - to all of my friends.I give Pure Plumbing 5*.
Curtis is fast, efficient, professional and educated. AAA++++
I will always ask for Curtis when I need to use Pure Plumbing.
Oscar is the best, very knowledgeable, prompt and made our life easier we called other companies and they weren't able to to find the problem that we were having. Would recommend this company and big shout out to Oscar!
Juan arrived right on time. He was incredibly informative and eager to assist. Once he told us the water heater was bad, we assumed we would need to schedule another appointment to have it replaced. Juan said he was all ours and if we gave the ok he would have it replaced in 90 minutes, no 2nd appointment necessary. We gave him the green light and 60 minutes later the job was complete and mistakes made by the person that installed the previous water heater were corrected. Juan was friendly, polite, fast. We would most definitely hire him again.
Their technician Ron was on time and gave an upfront price what the entire installation would cost. When I questioned what I thought was a rather high estimate he explained his reasoning to my satisfaction and I approved the job. He immediately started working and did an excellent job explaining the entire procedure along the way. He also removed the old toilet and carton from the new one on departure. Fantastic experience.
Victor was very professional. Found my leak right away and had it fixed in a matter of seconds. He cleaned up the remaining water surrounding the water heater and stayed a little bit to make sure it was no longer leaking.
I definitely will always use this company For all my plumbing needs. Myles found the problem causing the stench and fixed it. I hope I can always get him if I request him. He can repair anything
Two of the best workers! AJ and Nester! Hard workers and pleasant! Thank you, Pure Plumbing.
Francine Schartz
3 years ago
Kylan did an excellent job of repairing my shower. He was very knowledgeable and thorough. The office was responsive and kept me informed about arrival time. I will be using Pure Plumbing for any future needs.
Daniel knowledge and professional and courteous. He was patient with me and answered all my questions.
Lacy Breinholt
9 years ago
These guys know what they are doing! Everyone I spoke with at the company was really nice. The whole process was smooth and I couldn't be more happy with my new kitchen sink and faucet. Call them! You'll get courteous people, a fair price and quality work. I recommend Pure Plumbing to everyone, 100%.
Kris came to our home and with a heart of gold . He worked to troubleshoot an evasive water leak reported to me by the Water District. He was willing to work together with me and explain every step of the process so I could have faith and understanding of how he could eliminated every possible cause of the leak. He never made a mess a did everything he could possibly do to keep my home intact.I am very thankful for him.Steven
Had to pay $125 dispatch fee to get someone out to look at the problem. I should have known then that this was not the company to hire. Plumber showed up, looked at the problem, and quoted me $2200 to replace a shower valve. The valve can be purchased for $35. What he didn't know is that I used to own a fire sprinkler company and I know what it takes to do that work. Told him to pound sand and he moved on to his next victim. I'm out the $125 fee which was my own poor judgement. Reputable service companies don't charge a fee just to show up. They come out, survey the work and give you a fair price to do the work. I should have known better.
Travis was extremely knowledgeable, honest, and quick in his service. Will be using him in the future!
Travis was professional and knowledgeable, and fixed all the issues we were having. He spent a lot of time showing/explaining to us the issues and evaluating our system. I would recommend Pure Plumbing and Travis and we will also use again.
If you need excellent plumbing and customer services in Las Vegas, be sure to use Pure Plumbing. Jaylyn B. has one of the best plumbers I’ve ever used. His high quality workmanship, quality of materials used, and continuous checks and balances making sure things were functioning properly for the customer was what caught my attention (in a good way). In addition, he kept me periodically informed on what he was doing and gave me options on certain fixes he could do without putting any contractual/financial pressure or scare tactics on me. He was very professional throughout the repair and also did a good job cleaning up the work area. I really appreciated his efforts. He also gave me a reasonable timeline on how long he would take and he was right on the mark. Water softener and water heater functioning really well. Also, no leaking and dirty pipes and welds like my last Contractor.
Anastasia Palmer
a year ago
I believe this company is family owned and has a good reputation, however if you have Oscar come to your home I would immediately ask for someone else. His wife looked thru his phone and started sending me threatening and harassing texts. Nobody should have to experience anything so strange and scary. I complained to the company and they said they would address the issue. Just beware of this particular plumber.
Virginia Hardman
a month ago
Excellent service. Came to house within 45 minutes of my call. Diego was knowledgeable, thorough, and pleasant.
Guys were very professional and were on time. Explained everything and got it working.
Really, a delightful company to work with. From start to finish, they manage expectations with top of the line professionalism and care. Kristofer explained everything about my water softener's problems in a sensible and trustworthy manner. We have lived here 31 years and we know how rare it is to obtain good service. I would recommend Pure Plumbing and I will call upon them whenever I require plumbing services.
George Campling
a year ago
Do you want someone to help you with your water emergency? Look no farther than Pure Plumbing, and ask for Jason Miller. He knows his stuff; from one room to the next, he inspected everything in my home so that I could rest assured that my aging home’s plumbing was in good shape. He was able to replace a part on my water heater, saving me from a future water disaster. As long as I live in the Vegas Valley, I know who I will be calling for my plumbing needs.
joseph jenkins
a year ago
We did an evaluation on a leak in the garage. Didn’t use this service yet. But had awesome advice on what to do. Waiting on approval from insurance. Thank you so much.
We were new in the Las Vegas area and needed a trustworthy plumber to do some work at our home. I am so very glad to have found Pure Plumbing. We needed upgrades to our plumbing system and they did it right. Pure Plumbing got a well experienced and professional team to address the plumbing issues we had. I wish they can everything else that are related to home improvement. The work was done efficiently and followed with a good cleanup. The front office was also very helpful with scheduling and informed me ahead to let me know the crew was on the way. I wish I remembered every team member's name that I have met. Thank you, Andrew, Alexis, Don, and Matt for the excellent work you all did at our home. I recommended Pure Plumbing to friends and neighbors. They gave me positive feedback about Pure Plumbing.
Lynne Thompson
2 years ago
Alex did a great job fixing our burst pipe. He was professional, courteous and explained everything that needed to be done. Well Done!! Fast Service also, they came within 30 minutes of my phone call for help.
Justin went above and beyond even answering texts the night before the appointment. He is very knowledgeable and personable. I would definitely ask for him again for our plumbing needs.
The whole experience was super!! From the booking of the appointment to the service tech taking such good care of us at the house. They were prompt, very professional and did a great job. We will definitely use them in the future👍👍 Thanks Pure Plumbing ‼️‼️‼️
Diego was very helpful in trying to resolve our problem with our water filtration system.
The technician Luis was excellent and very professional. He did a great job finding a hidden leak and repairing it.
Pure did a main water line from the street to my home. Everything went fine until the back fill. No attention to detail and dirt where it shouldn't be. The shut off valve was buried so I couldn't get to it, also buried a sprinkler head, so had to dig those out. Will also have to remove excess dirt in some areas. They sent one young man to do the job by himself on a 100 some degree day. Sorry, not a fan this time. Pretty disappointed because they were excellent the last time they did work here.
Veronica Murray
a month ago
Oscar arrived on time, professional and very eager to resolve the problem! He was very knowledgeable, courteous and he listened to every detail of my concern! I’ve never had a plumber so professional and attentive 🙏🏼😊thank Pure plumbing! Oscar is truly an asset to your company❤️
Kristin Johnson
a year ago
Very happy with this company and the work Victor did. He had a cancellation so they scheduled me first thing and he was extremely professional and checked out whole house for issues. Will definitely use them again!!
AJ, Hector, Nester and Eric and Oscar were amazing and handled this complex job amazingly. Best quality and fast!
Karius Cross
7 months ago
Travis was very professional & helpful. He found a major leak in our system that was wasting thousands of gallons of water.
Rutherford Family
2 weeks ago
This company kept me informed step by step. From the time I made the appointment until the job was complete. They took pictures of what they did, because the job was outside, underground.A.J and Joshuao ( sorry about the spelling) were very professional and I highly recommend this company.Trust is important when it comes to your most expensive possession.
Mike scavetta was amazing!
Took care of my water problems I would
Use him again!
Help Unlimited
6 months ago
At 6:30am, we woke up to a flooded garage😧. The lady who answered the call was lively and helpful. Pure gave us a service time between 8-10am. Courtesy text messages kept us aware of what to expect. The technician arrived in a timely manner, quickly assessed the problem, and immediately started the replacement. Everything was clean and precise. We were educated on how to insulate the valves and take better care of the tank moving forward. Our job was complete before noon. Daron is professional and thorough. Thank you for sending your best😃
Reynaldo Braganza
8 months ago
Ron, the plumber, did a great job. I'm satisfied with the work. The water heater is now operational.
Was told by them that I needed a complete air conditioning system. THE cost was almost $11,000. Called another company and they said all it needed was a thermostat and some freon. Total cot $315.00
Cruzin Around
4 months ago
Stephen was awesome 👌... knows his job. Would recommend to have him as you tech
Margie Vollmann
5 years ago
From the front desk gals to Kyle, my service person, this company is exceptional! Courteous, inventive, helpful and extremely efficient, they actually made my water heater project a joy! Thank you for putting the customer first and saving me from Las Vegas Plumbing's abusive behavior!
Quick same day service, very thorough. Installed a new reverse osmosis system, Diego even looked at my refrigerator since the water dispenser wasn’t working and found a kinked/broken line.
Yacov Koyshman
3 weeks ago
Oskar arrived exactly on time, although I requested a call prior to arrival. Fortunately I was there, because I didn't received a call.
Kristina Culpepper
a month ago
Eddy was very friendly and a great guy! He was professional and very helpful in explaining the situation with the AC unit. I will definitely recommend Pure plumbing and Air to my friends and family!
marie bakhtiari
a month ago
What an awesome technician! On time, so helpful and polite, provided very helpful advices. A great experience, we recommend him and the company one thousand time!
rick campbell
8 months ago
Pure Plumbing technician, Alex C. is the best. He was caring and professional about his work. I recommend Pure Plumbing and if you can…request Alex C. Thank you.
Gals answering the phones are great always keeping in contact and letting me know tech was on the way by phone call and text message. Tech arrived and was very professional and was full of helpful knowledge. Even had the shoe coverings to not track in crud. Highly recommend and will definitely be my go to plumber.
Pure Plumbing is amazing! I called on a Friday night to have my water heater looked at and within 2 hours I had a brand new water heater installed! Juan C. was fantastic! He is friendly and efficient. I am so relieved that they made the process so quick and easy.
Getting service after regular business hours was a breeze with Jason Miller. It started with a phone call where he listened attentively to me. To avoid delays, he offered his cell phone number so I could send a picture of my water heater and so he could check for parts.Jason arrived promptly when he said he would. He took time to check out the hot water issue. When most plumbers would sell me an expensive part like a recirculation pump, Jason found a calcium build-up causing the check valve not to close. He fixed it quickly. Hot water was no longer an issue.Hard working and honest. You cannot get better than that. I would definitely recommend Jason Miller. Thank you Pure Plumbing for the amazing service!
Randy Bates
10 months ago
From start to finish bru good. Myles and the main office were very good with communication, professional, and very expedient. It was a big job. It was the main water line from the street to the home. There was no wait time at all. I called on a Sunday they were out on Monday to do the work. After inspections and so forth everything was completely done by wednesday. We are very happy and would use them again and highly recommend them. And of course Myles too. Thank you Myles and Pure plumbing. Job well done.
Anthony Gumataotao
7 months ago
Pure Plumbing did a complete internal repipe for my house. Highly recommend the company. We were always called when they will arrive. They always come in time and were very understanding with our water needs. Very impressed that they wore shoe covers and always clean the working area. The job was complete in 4 days as promised. Will use the company again!
I was very pleased with the quick response time of this company. Brian arrived in a timely manner, called me with an estimate and started and completed the work immediately. Very competent and courteous. I would highly recommend this company.
Paula Rudeen
3 months ago
Pure has treated us with professional and compassionate care. No complaints, I always received the best care and assistance.
Gerald The weeb
2 months ago
Travis He came out and fixed it Water valves fast and quick and did wonderful job.
Daniel was very professional. He explained the problem, which was remedied. However, I do not believe I should have had to pay to have a leak repaired on an item that Pure Plumbing installed 4 years ago.
Bailey was great. He was kind, straight forward, and helpful. He informed us that he would make sure we were taken care of. Ultimately, we needed a water heater replacement and he took care of the switch. He also looked into our water softener too. I don’t recall her name but the lady my fiancé spoke with Tuesday morning was the same lady I spoke with Tuesday later afternoon. She was super sweet! I’m really glad the previously owner had selected Pure because they truly are great.
Julio Adrian Castillo
a year ago
Juan was very knowledgeable, courteous and very friendly. He explained throughly the process and gave some recommendations. Finished his job in a timely manner and with prestigious work. Second time using pure plumbing and they haven’t disappointed. Amazing customer service.
Curtis was very prompt (earlier than expected, how often does that happen?) and professional. He found my plumbing problem quickly and fixed it right away. I was very happy after a bad start to the new year!
Arrived on time, cleaned up their mess.Stayed to assure everything was working correctly.Straight to the work at hand. We all know how scary PLUMBING companies can be....THIS IS NOT one of them. I didn't have to have some other work done as thought, that was a relief. JACOB did the original estimate and returned to do the work. Clearly he's someone I will be calling back again. It was a pleasure working with the company overall and their employees reflect the company I always say. This was easier then bad news at the dentist...Thank you Jacob
Restart pilot on water heater Tobee was professional and respectful as well as punctual and competent. Deserves a pay increase.
Thomas Swiontek
a year ago
It was a pleasure doing business with pure plumbing today. Juan Castillo fixed my water heater issue very efficiently and showed an extraordinary example of customer service. I taught customer service for 20 years and Juan is a true example of customer service. I look forward to using pure pluming for all my plumbing needs in the future. thank you Pure Plumbing.
Carroll Trent
9 months ago
This is our 3rd time using Pure Plumbing and we are super satisfied with your work and your technician Curtis D. Very professional and knew exactly what the problem was and repaired it quickly and sufficiently. Thank you again for great service and a terrific experience with your technician Curtis D. Camie T.
Carlo Armenise
2 weeks ago
The Pure Plumbing technician, Jacob Flora, was extremely professional and very informative. All the representatives of Pure Plumbing that have come to the house have always been excellent. I won't use any other company.
Thank goodness for Pure Plumbing. Myles showed up within an hour of my call, and made a quick diagnosis. The special equipment wasn't available late Thursday afternoon, but they were back Friday morning and, PTL, FIXED THE PROBLEM!!!Pure Plumbing was my second plumber for this problem. The first plumber was woefully incompetent to fix a problem of this nature. From now on, they're my first and only plumbers!The problem: my drain pipes/sewage pipes in the house (22 years old) were clogged from debris clinging to the sides of the pipes. Finally paper products jammed it up good and tight. We had sewage backing up into the shower. Yuck!! Myles and the team cleaned out all of the pipes under the house. I'm confident we're good for another 22 years!!
Kristofer was amazing! We had another company come out twice to try and solve the issue with no success. Kristofer with Pure showed up and within 10 minutes had sourced the issue and resolved it. He was courteous, clean while doing the work and cleaned up after. Highly recommend.
Tracie Scher
8 months ago
Great experience! Very responsive, got booked right away and they keep you very informed of the appointment timing. The tech, Alex, was so kind and efficient.
Great experience. Highly recommend.
Wayne Slavik
5 months ago
Very thorough and informative review of all of the repairs and replacements that need to be done after 25 years of living here. Just want to add that I got my first couple of water bills and my consumption is down over 20 percent!!!
Always excellent service from Pure Plumbing! We've used them several times now and they are always a breeze to work with. Friendly and great prices. Donny and Heather were awesome! Don't waste your time looking anywhere else just call them.
alethia burns
2 years ago
Bailey let us know what was wrong and let us know what we needed to do to fix it while giving us multiple options on water heater replacements. He was cordial and very knowledgeable. He made it so we are able to use our water, toilets and sinks, until we get the unit replaced.
Pure Plumbing and Air is an excellent company- there was an emergency in our house where the pipe burst - AJ and Dominique responded immediately.
Highly recommended for high quality work.
Christine Corso
2 years ago
Justin was very courteous and professional. He answered all of our questions patiently and thoroughly and did a great job installing our new faucet. We would hire him again for any future plumbing work.
Kelvis Presley
a month ago
Jason was a total pro at analyzing my situation. Made things clear and notable.
Travis & Pure Plumbing are the best we've ever dealt with and explained everything to perfection. Very punctual and hard working even through our constant parking dog and I strongly recommend him.
Anna Broderick
8 months ago
I have back to back toilets which backed up along with the tub and shower drains . The appt setter understood that this was an emergency and got someone out the same day. The tech sent out did an excellent job getting things going. It was not an easy clog to locate . Thank you for your assistance and I will call again when needed!
Michael Hadley is amazing, knowledgeable, informative, thoughtful, and considerate, not mention immaculate. I am so fortunate that he was my service provider today.
Thomas Miller
5 months ago
The service rep was able to diagnose both problems. He installed a new garbage disposal and was able to fix the loose shower handle. He was very professional and was able to completely explain what each problem was and what options were available. Both the shower and garbage disposal are now working fine and I couldn't have asked for more. Very satisfied and would definitely use Pure Plumbing for any future plumbing needs.
Steve DeThample
2 months ago
I’ve used Pure plumbing for years now and have never had any issues with the quality of work. Customer service is always top notch and their price doesn’t change in the middle of the job like some companies. Tobee was very personable and did a great job.
Laurie Rogers
9 months ago
Professional, friendly, knowledgeable and honest. Travis is fantastic, he showed up within 45 minutes and quickly got to taking care of my broken hot water tank. He stayed until 7pm to make sure I had hot water for the night. What a great guy! This is the second time I have used this company and I will continue to do so, especially with employees as good as Travis. Thank you again!Laurie R.
Second time using Pure Plumbing and both times have been good experiences. Today, Donny replaced the water heater. He came out to diagnose problem and was able to replace it immediately. Prompt, courteous, and professional. Highly recommended!
Barbara Gryder
a month ago
Very knowledgeable tech. Was polite and informative.
We would ask for him again.
The most professional and courteous care. Hannah called to schedule at 7:40am on a Saturday and Ron was sent to unclog my toilet. Ron was kind and very efficient and professional. Pure Plumbing is an excellent company all around. I will definitely use Pure Plumbing again when needed. Fair prices and friendly, professional staff. 5 stars!
I have used Pure Plumbing since the beginning. I can’t say enough good things about them. I refer them to everyone, and I am hard to impress. Every time I use them again, they impress me more. I had Bailey Waller as my technician this time and he was the absolute BEST!!!!All the technicians have always been great, but Bailey really went above and beyond, 5 star service all the way! Great job Bailey and Pure plumbing again! :)Natalie
Susan Hancock
2 years ago
After appointment is made I am updated regularly. When the service tech arrived he started working on the problem immediately. Cleared the main sewer drain and discussed all his findings with me. Pure Plumbings professionalism, and service start from the first call to the completion of the work. They freely impart knowledge for prevention and maintenance of the work done.
Scott Comstock
a year ago
HEY AndrewEverything about my second interaction with your company yesterday was astonishingly bad. Utilized you three years ago...could not say enough good about the job Josh did.Your young man yesterday Oscar, was very polite but that is all I can say good about his training.My opinion is that Oscar and your company need training. Marie and Courtney need to learn to coordinate their efforts.Now, all I see is another HACK outfit scamming the citizens of Southern NevadaTrain your staffThe devil is in the details. Ask any retired person.
Stefanie Foster
8 months ago
Curtis was on time and very professional. He was honest and upfront about what he had to do and it took him less than 30 minutes to complete the job. He was very professional, and I would definitely recommend them again.
Robert Gonzales
a year ago
The service Technician Jayson Petroni was outstanding. He was very knowledgeable and explained everything i asked of him. I learned alot from him he had the patience to explain things to me. What a great person to have working for Pure Plumbing. Thanks again Jayson.
Pure Plumbing and Travis were excellent. They were extremely responsive, set up an appointment for the day that I needed, and were on time as scheduled. Once on site, Travis diagnosed the problem, but also did a full assessment of the other plumbing related items to review around the house. Great peace of mind knowing everything is taken care of. Excellent job. Would definitely do business again.
Marie Hawthorn
a year ago
Early Tuesday morning, to my horror, the drains in my showers and bathtubs backed up because of a sewer pipe clog.I quickly was on line looking for a plumber service and saw Anji and started to fill that out but realized halfway through they had no box to mark “emergency.” So I went back on line and found Pure Plumbing and gave them a call. They answered promptly (unusual, no message machine unlike most businesses), and I explained my problem (clogged sewer line) and to my surprise, said they could get someone out in the next 30 minutes.In about 20 minutes, Jaylan texted me that he was right around the corner from our house. He was so polite and professional and very discreet. He took care of the clog and also jet sprayed out our entire sewer area.What a relief! Jaylan and Pure Plumbing saved the day and had everything done within the hour. Great service and professional attitude.I will be definitely using Pure Plumbing again (but not too soon) and will get the word out about them to family and friends. Thanks!!
Edward Nichols
6 months ago
My buddy Mark F did over in N. Las Vegas. He was happy with the service & the recommendations.
Mary Fleischman
5 months ago
Myles was professional and informative about my issue. I will request him if needed in future.
Spike Fullard
4 months ago
Pure Plumbing (Daniel) has done several plumbing jobs at my house. Daniel is the best and very professional, plus the quality of his work is the best.
Company showed up on time, did a walk through, gave me a quote that was so way out of line I felt that hey did not want to complete the job. I am not sure how they were able to quote me with a straight face, sorry it did not work out.
Pure is an excellect plumbing company. The best pluming company I have ever used. Their employees are trained, well groomed and pleasant. A daily morning meeting is held to discuss work assigments before going to the job. Their work is guaranteed and they stand by it. For example, there was a problem with re-seating one of my toilets. They came back out within an hour of my phone call and fixed it. Not Included in the work listed above in this review, Pure also iinstalled a water softerner. Three plus years ago they replaced our hot water tank with a tankless hot water system that's still going strong. As you can see I can't say enough good about Pure Plumbing. At this time I honestly believe they are the best in Las Vegas. They take pride in their work and truly care about the customer.
Winnie Joy Staana
a year ago
Jason was great and provided a lot of information. Very honest in his line of work. Will definitely reach out to him again if we have any issues.
Charles Berry
3 months ago
Stephen did a very good job. I do not do surveys.
Robert Kelly
8 months ago
When you call it seems like management wants to humiliate there teammates by saying some scripted cringe It's a beautiful day here... etc cringe. Big Red Flag..if a company is so worried about customer service they think that it will make people forget about there ridiculous pricing scheme. However, Alex C was professional and easy going would recommend. Prices are outright insulting.. 400
Patricia Yabutani
a year ago
They both did an excellent job and made recommendations that I found very helpful. I will use Pure Plumbing in the future and I would recommend their service to my friends and family.
Kristen Thomas
4 years ago
This company truly goes above and beyond. We used them 2 years ago to install a water softener and reverse osmosis. This year we had the filters changed and they sent out the same technition, Alex who is professional, kind and helpful. Their customer service is beyond exceptional. The receptionists are super friendly, you get text updates with your technition’s info (such a nice touch) and arrival time, and they always follow up. We will be lifelong customers.
John Grabowski
2 years ago
Pure Plumbing answered my call on a Sunday after I found a leak under the sink and they had technician, Daron, come out quickly and took care of the new garbage disposal installation. Daron from Pure Plumbing did an outstanding job installing a new garbage disposal. He was on time, knowledgeable, and did the installation quickly. He also did a whole house plumbing inspection and we talked about some recommendations to improve our home's pumbing systems. I will definitely use Pure Plumbing again.
Our Technician Travis replaced the valve for the refrigerator water supply line. Travis was very professional and completed the work in a timely manner. Travis and the men and women of Pure Plumbing are strong supported on the military. I highly recommend Pure Plumbing for all your plumbing needs.
My water bill came in double. I turned off the water in my home, my worst fears started coming to mind :there's a main leak , there's water pooling somewhere under the house. The warranty I purchased is for septic not the main line!! I start calling plumbers frantically for 2 days, no shows, cancelations, reschedules. I go back to Google searching. I find Pure Plumbing! I spoke to Julie who was professional, and super friendly , she worked quickly to have someone at my home within 2 hours of my call. Daniel my Tech was extremely knowledgeable, friendly ,and professional. He was the only person to check my pool valve, pool autofill and sprinkler system. It was my autofill! Pure plumbing saved me thousands, that others had quoted me to replace the main. Pure has gained a life long customer in me. I am canceling my home warranty today, because I know I will be calling Pure Plumbing going forward. Thank you
Steven Rothbort
2 years ago
Juan Castillo and Pure Plumbing were amazing. We went through a recent renovation of our bathroom.Juan was very professional and efficient in his work. If there was any questions he was more then happy to answer. The next we need plumbing help will we be certainly be calling Juan and Pure Plumbing.
Chris Hopkins
a month ago
Very courteous very clean very informative. I would recommend them to anybody over any plumber in town and ask for Jacob.
Lonnie Swaggerty
a year ago
David helped with installing with our gas grill and he provided a lot of helpful tips on how to use the product as well as how to ensure the gas line was properly and safely used. He was super friendly and I definitely will use this company for any plumbing or gas needs in the future.
I would like to thank Pure Plumbing for the exceptional service I received on 3/15/18. The technician, Mekie rendered a very professional demeanor from start to finish while he methodically installed a new hot water heater into my unit. I would definitely rate his customer service as five (☆☆☆☆☆) rating!
SpeedCubeShop Support
5 months ago
Diego was very careful, knowledgeable, and overall a pleasure to work with. I will continue to use this company for my plumbing needs.
From the initial phone call to the completion of the work, we had a very pleasant experience with everyone we interacted with. We had issues with water pressue and Daron B. came out to resolve the issues. He was knowlegeable, friendly, polite, and thorough. He explained what was going on and made sure everything was taken of before he left. Highly recommended.Update: We had Kyle G come out for a different issue and he was fantastic as well. He went above and beyond to help us.
Carmen Wiebold
a year ago
This whole process was simple and showed how competent the people working here are. It was easy to set an appointment for only two days from when I called. Courtney was responsive and had great communication with setting up, confirming the appointment, and dispatching the morning of. Brian showed up with mask & gloves (which this immunocompromised person didn’t even have to ask him to put on) and was friendly, very quick, and did a great job not only explaining what he was doing but, all is fixed and working great! Thank you!
Did a complete job, no shortcuts. Left area cleaner than when he started job.
Pure Plumbing did an excellent job setting up my appointment and having someone to come out and fix my toilet. I sincerely appreciate Curtis for going above and beyond to assist me with getting the repairs done in a timely manner. I highly recommend this company.
This review has been long overdue…almost 3 months has past since Jaylyn has helped us out. We opened our cabinets underneath the sink only to find it was flooded with water in the evening. We placed a call and Jaylyn came out within the hour. He not only found the leak but help us set everything up for the repair to go smoothly and quickly. He went above and beyond to help us with our situation. He was extremely professional and knowledgeable. If you have an emergency with your plumbing needs, Jaylyn is the person for the job. We appreciate all of his help and honesty in helping us.
Juan actually came to check on the arrestors on the water supply to our washer, which were stuck in the open position. After taking care of that, I mentioned that I had placed a call 3 weeks ago, about something else, and still hadn't gotten a response. He immediately started working on that problem, and in the process, discovered that we also had a leak at the pressure arrestor on the main line leading into the house. Before leaving, he inspected it again, found it was still leaking, and fixed it again.Juan was very helpful in answering our questions, and made his explanations easy to understand. He takes pride in his work, and it shows.We have used Pure Plumbing for years now, and will continue to do so!
Lisa Skallet
9 months ago
Daron came out as a second opinion for us about an issue we were having with another company. Daron was very knowledgeable and confident in his opinions. Both my husband and I were put at ease that our issue wasn’t an issue! Daron has a great customer service personality. Pure plumbing and air is lucky to have him on their team.
CRIS LLAMAS LIM
11 months ago
Dave was very professional and knowledgeable. He did not stop until the problem with our washer connection was resolved. Highly recommended!
I had a leak in the ceiling due to a cracked pipe & was in need of a plumber. They sent over a plumber named Kylan, though he came a bit outside of the stated time frame I felt he did a quality job & seemed honest as he never tried to up-sell me on anything. He took all the COVID19 safety measures too, which was much appreciated. He made sure everything was working well & even found another area of the pipe where a leak came out.Very thorough:) I wasn’t thrilled about the cost of service but I figured it was fair since they didn’t charge to get an estimate, which increased their credibility with me. The only thing that could have made it 5-stars is if they fixed the drywall they cut to get to the pipe, that would have made the cost more to my satisfaction. But I managed to fix it myself for cheap with a bit of work. If I have any more major plumbing issues I’ll definitely consider them again.
Mike Scavetta was awesome. Great employee
First, the customer service. These people are masters. I've worked in Customer Service for 24 years, and I can't say that I've ever seen as good a customer service experience even from companies I've been with. Pure is amazing. I put in a reservation for service last night and they got in touch with me first thing this morning and communicated extremely well. It's a crazy Saturday, so people were already on calls, but Pure's dispatch kept me informed of timelines the entire time up to when they could get someone out.Shortly before he got here, I got a text with a short bio and pic so I new who to expect. Who does that? It's amazing. I love a good plan, and good communication and they went above and beyond.My water heater was was 17 years old and went out last night and started leaking from multiple places. Curtis came out and first tried to see if the old heater was salvageable and didn't try to sell me up on anything. I was already expecting a replacement, and he tried to make me not have to do that. Unfortunately, it did end up needing replaced and he offered a no nonsense and direct plan, with an alternate to save me money. Their deal was just slightly more than me having to go get a heater myself for them to install, and comes with long term support of my heater, and discounts on other services that I need (This is Vegas and AC maintenance is a necessity) and want.He stuck to the project and got it done very quickly and communicated amazingly well the entire time. I am amazed at the service I got, I cannot recommend them enough.
Dolores Cano [Coronado HS]
3 weeks ago
Travis explained everything in detail. He got my water heater working.
Living in a home built in 1960 has required many plumbing updates and repairs. Pure plumbing has provided expertise in tackling all our plumbing issues. I highly recommend this company for all your plumbing needs.
You're techs are always professional and thorough. You're pricing is crazy expensive. $264 to replace a shower cartridge that took probably 20 minutes to finish (and I got the cartridge) and approx $180 to replace a water filter that took about 5 minutes to replace, to me, is a lot. And you won't give even an estimate range over the phone. At the point that you come out you give a price which I do or do not have to go with but by that point I just need the work done. So you kind of don't have a choice.
Paul McFarland
a month ago
Outrageous quote of $4500 to install a Mr. Cool air conditioning split. Next contractor did it for $1200. If you don’t want the job just say so and don’t give out a ridiculous quote.
Tobee was very responsive and quite skillful at analyzing the problem. Impressed with the professional approach of the company and Tobee’s communication and politeness. Will definitely use Pure Plumbing again.
Juan was very professional and explained everything clearly. He completed a washer valve install in a meticulous manner. You can't even see the seam where the drywall was cut! Very impressed. He also made quick work of installing a new stopper for our bathroom sink, which is a pedestal sink and hard to work with.
I would absolutely recommend Pure Plumbing to all my friends and family. The office staff were efficient and friendly and they even sent me a thank you and a starbucks gift card in appreciation for my business. Make sure you ask for Del to be your technician. He was very knowledgeable, helpful, and did an excellent job fixing my bathtub drain and installing a new osmosis faucet for me. I definitely trust him to take care of all of my future plumbing needs.
Rosie Daniel
2 months ago
Curtis Davis was on time and professional. I would use pure Plumbing & Air again.
Travis has been to our home before & just like the last time, he was super friendly & knowledgeable. This visit he came to fix our water purification system. The replacement parts arrived last week & he installed them + he flushed our Rinaii tankless water heater.
Keith Kaminsky
10 months ago
Curtis was very professional. Quickly realized the garbage disposal was bad. Gave us a couple options to chose from. Did the work work quickly. He was very nice and patient with my elderly mom. Would use Pure Plumbing again.
Crystal Fulton
2 months ago
I cannot possibly explain how THRILLED I am with this company!First - I will set the scene: we were renovating our pool and as part of the replacement of the filter and heater, they smelled gas! I contacted Southwest Gas who promptly came out and found a big hole and corroded gas line leaking gas. Once that line was capped off, I called Pure (because they had great reviews).I was greeted with a very pleasant and professional young person on the phone who offered to have someone come out the SAME DAY?!?!I received an email confirming my appointment right away and a follow up text notifying me that Travis was on his way (it included his photo). Travis arrived exactly on time along with Kevin. They were both polite, and professional. Travis explained the process and even asked my permission to give suggestions about anything else they saw that was concerning.Once everything was inspected we sat down and reviewed the process and price for both the gas line repair and a sink repair that just happens to start leaking the day before this situation.We agreed to the price and at 8am (after receiving an email and text that they were coming) the very next morning the team arrived.Niko, Josue and Dominick did an amazing job with the repair, working right up to 5pm to get the job done. They were respectful of our home and property and very nice and polite. Their professional repair deserves applause.In a world where many companies and workers have no work ethic or respect, this team was the opposite. I WILL continue to recommend this company.
I called them about 11:00 am about my leaking water heater. They sent their master plumber Jason who arrived about Noon. He quickly prepared the old water heater for removal, hooked the hose to the old water heater to drain the water, and left for awhile. They delivered a new water heater about 3:00 pm, removed the old one and installed the new one by about 4:00 pm. Almost no moisture to clean up from the removal of the old one. The new one looks great and works great.
I rarely post negative comments about services from a company. However, for those interested in reading, this is simply a caution. For some reason, we were not customers who experienced the same wonderful service so many others have reported.We developed a slow drainage problem in the kitchen. Attempting to repair it ourselves, we dropped a small tool down the pipe. Frustrated by two problems now, we called Pure Plumbing for an estimate. They agreed to come by the following day, and gave us an 8:00 to 5:00 window for arrival.The repairman, Ron, was professional and pleasant, and asked questions to apply discounts to reduce the price of the service. He used his camera for less than a minute to locate the tool and told us it had dropped down into the drain a few feet. The charge was $307 for that service, but he said it would be credited to the final bill. After some telephone calls, he concluded it was possible the entire kitchen island would need to be removed. Furthermore, the repair may include cutting into the cabinets and drywall, and possibly break-up and replace the foundation of the house. All this for a mere…. [drum roll], $7,600.After several hours of frustration, I cancelled the service. I called another plumber who came to the house and looked at the problem. He was here 30 minutes and removed the tool and unclogged the plumbing. His total price was $250. That was less than the use of a camera from Pure Plumbing.So, caution! You may think about a second opinion when evaluating a plumbing repair. We used Pure Plumbing to purchase a new hot water heater a few years ago which was guaranteed for 10 years of service. We did not shop around because we needed immediate attention. The price was $1,800They do come out once a year to drain and refill the water heater for free.
David was prompt, efficient and professional, got the work done in a timely manner. Very friendly, customer service was great
Michelle dizon
2 years ago
I usually don’t do review but Juan went above and beyond and did an outstanding job fixing my water heater and water softener. He not only fixed the problem but he educate me on the process so I don’t go panic mode when something doesn’t work right or just for the future. He’s very courteous and really detailed and seems perfectionist and kno what he’s doing. This company is very reliable to bcoz I called them and they got someone in the house right away and was willing to make adjustment to meet my schedule.
We have used Pure plumbing in the past for a major job due to a slab leak; this time not so major but needed a toilet replaced due to a leak caused by crack in toilet tank; we are again very pleased with the professional, efficient and quick service right from our initial phone call to Pure when the problem was discovered; will continue to use Pure for any plumbing needs!
Christi Verchinin
a month ago
Jason M. is an excellent plumber. We have trusted and followed him to this new company. He’s honest and has done great work for a burst supply line, a leaking toilet and multiple parts replacements throughout our home.
William Speckman
a year ago
After another plumber came out and checked for the leak that I asked you to do, he found that I just over filled the unit with salt and the excess ran out the tube to the pan underthe waterheater. You were very polite and knowledgeable, but more interested in selling me $3200. to $6200 of equipment and labor that I don't need, I wish you had spent some of that time checking why the softener was leaking and corrected that problem.Update: after a request I want to further explain my review. As stated earlier Travis was very professional and I was pleases with him, but disappointed with the company's program where you are more interested in selling un-needed product and labor. As you read earlier I did not need to spend the $3200.00 you estimated, as the other plumber explained there was nothing wrong with the water softener and charged me nothing for his time.
Juan was very professional and personable. He came to give me a quote and ended up doing the installation right after I accepted. I wasn't even planning on having it done today. Very informative and helpful. I would recommend Pure Plumbing and Juan to friends and family.
Oscar came out for a service call because we have a water leak issue. He checked all the plumbing systems and everything appeared to be free of leaks!Oscar referred me to a company that can check a little deeper into the walls to make sure we do not have any mold issue's hiding in the walls. Oscar was timely, professional and very helpful. This is the first time I have used Pure for a Plumbing or HVAC issue and I will call Oscar again now that I know him.Thank you Oscar for the great service!!!K Smith, Henderson NV
The tech that came out to our home, Kris was very professional, knowledgeable,We are doing a remodel from shower to tub & shower combination.Kris took the time to confirm the parts that we bought for the remodel would work. gave ideas and recommendations. we ordered parts he recommended and waiting on them to arrive so that we can call him back to do the work.
Jared Kunitake
7 months ago
I called Pure Plumbing due to a water valve that I needed to repair. Myles arrived promptly, addressed the situation quickly and confidently! Couldnt be happier with his service. Myles placed shoe covering, explained the situation and fixed it. Thank you Myles! Also this was an after hours call and he didnt skip a beat!
john plunkett
7 months ago
Jacob was extremely knowledgeable and professional in the way he addressed and successfully handled our issue.
I contacted Pure Plumbing after discovering a pin hole leak in one of the copper pipes. Pure Plumbing was kind enough to fit me into their schedule the same day. They let me know who was coming and when. Daniel showed up made an assessment, provided recommendations and provided me with a quote. Daniel was very professional and did an excellent job.
Stephanie Broecker
2 months ago
Luis was so kind, helpful and quick to fix the issue.
Thomas Madrid
11 months ago
David did a great job, provided a TON of useful information on upkeep and maintenance on a number of important home plumbing, and fixed the shower in no time flat. Highly recommend.
dave was wonderful. he helped me so much. he broughtsomeone else here to start mitigation too. i wasnt sure howto proceed with the leak which turned out to be much moreserious than i thought.plus while we waited he helped me install a new sliding glassdoor handle.very nice man.
I am immensely pleased to leave a glowing review for Alex from Pure Plumbing. When we encountered a water leak issue from our water heater, Alex was dispatched to our rescue. He was not just thorough in addressing the initial problem, but also extremely knowledgeable and informative about other potential issues within our house.What sets Alex apart is his honesty and transparency. He took the time to explain the intricacies of what he was doing, and didn't hesitate to share his insights on other potential plumbing issues he noticed. There was no up-selling or fear-mongering; instead, he provided clear, unbiased advice, allowing us to make informed decisions.In terms of technical proficiency, Alex is beyond compare. He swiftly identified and fixed the water heater leak, minimizing further inconvenience to us. His work was both meticulous and efficient, a testament to his expertise.In an industry where trust is paramount, Alex embodies this essential trait. His professionalism, knowledge, and dedication to service make him an invaluable asset to the Pure Plumbing team. I have no hesitation in recommending his services to anyone in need of a reliable and skilled plumbing technician.
Glenn Bohannon
2 months ago
I've had great experiences with this Plumbing Co. They are very professional, courteous and responsible. In a day and age when most companies and technicians have forgotten those values and what they mean, this company seems to take them to heart in everything they do and in every interaction with their customers.I will use them again and again for all my needs.
Alex was knowledgeable and informed us of everything that needed to be done and why. Very pleased with the company. Alex did an outstanding job!
Erica Becker
2 months ago
We have used Pure Plumbing for multiple different services over the last 8 years. This last experience was the last time we will ever call them for our plumbing needs! Our kitchen sink was clogged - the tech came out quickly - quoted us $400 to snake the lines. They have always been more expensive than others, but whatever - the tech does not fix our issue and then turns around and says we need to high power wash our lines to get it un-clogged! Now the price was over $1,000 and that was their discounted price!! We felt lied to, ripped off and couldn't believe we were faced with their proposal. We decided to let the tech go, but he still charged us $250 and we still had clogged lines! We called another plumber, he came out - cleared our lines for $175 - issue is fixed, but not by Pure Plumbing.
Melody Bliss
3 months ago
We have used Pure Plumbing before and have always been satisfied. The technician, Myles, was very good - professional, friendly and competent. He provided us with a short-term (snaking) and longer-term (jetting) fix for our clogged drains. We chose the snaking due to the price of the jetting. He did not pressure us, just gave us the prices and benefits.
Skip Gardiner
4 years ago
Our 13 year old water heater starting leaking. I called and they had a tech on site within 2 hours. They made sure it was handled so no damage would occur and came back the next morning. Our tech Jacob and Matthew did an outstanding job installing a brand new 75 gal tank. Their courtesy, cleanup was excellent. The communication via calls, text and a pic of the tech that would be coming was something that I never have experienced with any other company! Use this company
I definitely would NOT recommend Pure Plumbing! They quoted us $450 to install a basic 1/3 hp garbage disposal! Retail is approximately $100 on the disposal and im sure they get it at least 20% off for buying in bulk and as a business. So, $80 from $450 equals $370. To install a garbage disposal!? That is OUTRAGEOUS!! It is about an hours work for any experienced plumber! My father was a plumber. I know! DO NOT LET THESE COMPANIES TAKE ADVANTAGE OF YOU! Simply tell them thank you for the quote and send them on their way! I strongly recommend you get multiple quotes for any service these days! These companies are trying to take advantage of us!! NO THANKS PURE PLUMBING!!!
Laura Schneider
a year ago
Juan did an excellent job on installing a new kitchen faucet. He was also very nice and informative about the process. 5 stars!
Ivan C did an awesome job with my new air conditioning system. He was very knowledgeable. He kept me informed of all aspects of install. He scheduled times with me and was very prompt Thanks!
Daniel was professional and courteous. He answered all my questions and explained what he was going to do in great detail.
I was particularly impressed with the post job clean-up -- all my landscaping was put back in place just as it was before. He did an excellent job.
I am so impressed with the service I received by Pure Plumbing! Had a main water line leak to the house and called around town. The dispatcher at Pure Plumbing was very helpful and courteous in scheduling someone to come out and take a look within a couple hours of the call. A lot faster than I had expected. Travis came on time and assessed the situation. He was very professional and thorough in explaining what was going on and what would be needed to be done. He was very honest and helped schedule the work to be done as soon as possible.Francis and Kevin were the technicians who came to work on the job. They were very professional, courteous, quick, and efficient! They took time to plan out the course of action they would take to re-pipe around the landscape that I did not want destroyed along with the cobblestone that laid in the front courtyard. And most importantly, got the job done RIGHT! I am so thankful for these guys going above and beyond and helping me in every way. Thank you!!Thanks Pure Plumbing! Your honesty, thorough, and efficient work does not go unnoticed!
Pure Plumbing offers fantastic service. They are loyal to their regular customers and treat new customers with respect. We've been using their services for three years and each technician is a pleasure to work with (especially Jaylyn!). I recommend them to all my friends in the Las Vegas area.
Was charged $100 just for an estimate. I needed 2 toilets replaced. The tech came by and told me it would be almost $2000 to replace both toilets, due to all the extra work that needed to be done before they could replace the toilets. I know this is garbage because I just had one replaced last year but that company has since gone out of business due to Covid. The other company charged under $500 toilet included. That toilet still operates perfectly. I was supposed to be emailed an estimate, never happened. Didn’t matter anyways. I wouldn’t use their service regardless due to the overcharging.I wouldn’t call this company for anything ever again.
Danielle Lajoie
a year ago
Pure Plumbing is my go-to for any plumbing repair I have needed. I can’t remember how many times I have called them, but it’s at least 3 and every time has been great. Professional and friendly techs, great communication, always very responsive and reliable with reasonable prices. Thanks again, Justin!
I have used Pure Plumbing for a rental property and also for my own home. I had a foundation leak in my rental and the owner and 2 team members came out to make sure the repair was done properly. Donny recently came out to help with a sewer clean out. I highly recommend Pure Plumbing for their professionalism, friendliness and reasonable rates.
Margaret Murphy
2 years ago
Every single person that I came in contact with at the company was fantastic. I have never worked with a company that cares so much about their service. I would recommend Pure plumbing to every one of my friends and family. More affordable than other places but I would definitely pay more if I had to because of their outstanding service. Thank you so much for repairing my main line but also being a group of amazing people!
Derek Stebbins
8 months ago
Myles was awesome. He was very polite. He came over after hours, was not bothered. He went over what ineeded for my water heater leak. He took care of the problem effectively and went over and above with his professionalism
Ronald Gatmaitan
3 weeks ago
These guys know what they're doing. If you want the job done without all the extra, Pure Plumbing and Air will optimize your plumbing issues.
They refused to give less than a 7 hour time window and wanted to charge $99 up front when I already told them what the problem was. They should have just been able to give me a quote over the phone. Quickly moved on to another plumber.
The company responded promptly to our defective hot water heater call. Travis was our tech and was transparent from the beginning; very refreshing to find these days! He honored our warranty with a new, superior brand of hot water heater. Then he went above and beyond by installing it after hours so we wouldn't have to go another day without hot water. Fantastic job and much appreciated!
I had a minor negative issue with one of their employees, so they quickly sent another. Jacob was on-time, friendly and ready to tackle any job. His professionalism and work ethic is unsurpassed. He worked long and hard at properly replacing a toilet, including clearing the drain and treating it with salt to inhibit root creepage, all for a fair price. All clean-up was well done at the end of the job. I look forward to using their services in the future.
Travis was polite, professional, and knowledgeable. He was efficient and made the repair quickly. I would use Pure Plumbing in the future.
Daron was very professional, nice appearance, very knowledgeable, seem to know what we need to have done. Waiting for quote. Very good.
Rodrigo Garcia-Rojas
a year ago
Alex was great to deal with. He was professional, and worked very quickly to replace my water heater that was leaking everywhere. Im glad I called Pure and will definitely work with them again next time.
Your serviceman was on time assess the problem and also fixed the problem where the water was leaking from soft water dispenser lines outside. I have recommend your company to different people also with the service man's name and I also gave it to my real estate company that I work for. Thank you so much I appreciate your business
Michael Cosenza
7 months ago
Travis was knowledgeable. Expense was more than willing spend at this time. He explained the benefit of metal fittings rather than plastic
Jennifer Cunningham
9 months ago
Oscar and his crew were all very professional, knowledgeable and thorough in the repiping job they did for me. They went above and beyond to help me even after this job was complete by recommending me to quality vendors to restore my place to new after the repairs were made. I will never use another plumbing company!
cynthia leach
4 months ago
Outrageous prices! I had he same job done, same day for 1/2 the cost of what you quoted me.
Jacob flora was amazing! The rep said it would be about 6 hours until someone could come out but Jacob arrived 2 hours after I called with an emergency. He was also very patient with me. I thought I had ordered a part for a sink. I was looking all over for it, turns out I didn’t actually order it and he was very understanding. Did not complain once. asked if I needed anything else to be checked(which is amazing). I am a scatter brain so it was nice to have him ask because there was always something I forgot. Happily checked without complaining. Highly recommend Jacob.
Thanks again David. I had my down stairs flooring replaced and the flooring company advised me to have a plumbing company install the new toilet since is was not a like for like. David came out on time to inspect the flange and the new toilet. David concluded the American standard toilet will be tight, but it will work. The new toilet has been installed with no issues, so now to schedule the other two toilets.
Natasja Ysambart
2 years ago
I had them come give me a quote and appreciated all their information and feedback. They helped point out some things that could be done with my home warranty, and even talked to them to tell them the issue I had. I always appreciate honesty and wouldn't hesitate to use this plumbing service to fix something in my home. Professional, very responsive and communicate well, and on time.
Exceptional service,
Great personality, extremely intelligent and knowledgeable, very professional and respectful.
Top notch!!
amber allen
11 months ago
Pure Plumbing has always been so professional and reliable. We have used them for over four years now and do not use anyone else. They are excellent. I would highly recommend them. Jacob came out to our house last and was excellent and will continue to use him.
Ron and Devin provided superior customer service.
They are a little on the pricey side but as the saying goes - “you get what you pay for”! Their work has consistently been high quality, even though you can probably find less expensive similar businesses. I tend to stick with those that have consistently performed well - Pure Plumbing has for me over the years
Corey Dennis
2 months ago
Jacob came out to my house and he was amazing! He was friendly, professional, and very knowledgeable. I highly recommend this company!
Then two professional gentle men came out named AJ, and Nestor that were very professional! Knowledgeable! Fantastic! 5 stars!
Jason is extremely competent and goes out of his way to make sure you have a beyond the best experience. He is an asset to the plumbing industry. I highly recommend Jason and Pure Plumbing
Luis was very professional and provided options to replace my garbage disposal. The one I chose was not on his truck so he went to get it and then come back . It didn’t take very long for him to replace the disposal and he checked to make sure there were no more leaks . Very happy with my service. Will use pure plumbing again.
Dwight Calwhite
2 months ago
Pure Plumbing is the ONLY company I trust with the plumbing issues that come with having a high traffic licensed Airbnb house in Las Vegas.Today Myles, AJ, and Nestor did a fantastic job fixing a long standing issue caused by an unlicensed handyman.Take it from me: don’t cut corners by hiring a handyman for your plumbing. Call the professionals at Pure Plumbing and get it done right the first time!
PURE has been the only plumbing company we have used since we bought our retirement home. They have been the best. We have no reason to use anyone else. They are prompt, friendly, have given us great advice. We will use no one else. Great customer service! Dedicated customer here. I had a misunderstanding (on my part) and they called and corrected it asap! Sammy is the best. Good man. Honest and a great representative for Pure!
Today we hired Pure Plumbing to repair a leaking angle stop under our sink. Juan came out and did a fantastic job. Very professional and personable. I would highly recommended them and will be using them in the future
Teri Mann [Staton ES]
4 years ago
Pure Plumbing was great! I would definitely use them again in the future. We had a flood and they came out that night. They replaced our water heater by the next day. Tony did get a great job. He was very professional and knowledgeable. Great customer service.
Brian G was extremely professional. Additionally he knew exactly how to complete the task and did it flawlessly. That’s all anybody can ask. I highly recommend both Pure Plumbing and Brian!
Captain Mad Dog/Crunch
a month ago
Dave is the man,Dave took care of our family home with quality work and care. Thanks DaveWe will be using Pure plumbing for all of our future AC and plumbing needs.
Nancy Birdsong
2 months ago
My A/C made a pulling sound as I got dressed for work, by the time I returned, the unit was barely providing lukewarm air. I left a voice mail late evening and received an immediate response early the following morning. The answering service did offer an option for immediate service, if the need was urgent. We agreed on a window between 11 and 2 for a technician to come out and assess the situation. I received a phone call, email and text alerting me when the technician was on the way. The technician arrived within the agreed upon window. He was dressed professionally and was extremely knowledgeable; easily addressing all concerns. He was patient and took the time to ensure that u understood exactly how rge process worked. He was very thorough, took the appropriate photos and was very upfront about what needed to be done to repair the unit. There was a bevy of options to cover repair cost, including financing for those who chose to pay over time. A room A/C unit was provided to me, to use until my unit was replaced the next day. The entire unit, including the heater had to be replaced. The next day the crew arrived around 8:25, once again I was duly alerted. The crew was professional and covered the floor and work area with plastic. Repair fine was approximately 8 hours. The crew maintained a clean work area and did a superb job of cleaning up. Any A/C replacement is costly, but I am satisfied that I did get my money’s worth. The entire process was was well executed, and the crew was very respectful of my home. Pure Air gets an A, and I highly recommend the business.
Shelley Palmer
a year ago
From my first call to Pure Plumbing to the service call, everything was professional, pleasant and friendly.They were able to schedule us same day for a service call and the technician was on time and professional.I liked the excellent communication between office and us to let us know when tech was arriving etc.
Miles did a great job fixing the job and explained everything to us and answered our all of our questions! We are happy campers!
Had a sewer issue and we were worried to leave it for the next day so we called Mr. Lovgren with PURE and he showed up right on time and went the extra mile for us! Incredibly informative, educated us on the potentials and procedures! He will definitely be my go-to plumber!
This is our go-to plumber for all of our needs. Although they may cost a tiny bit more, they are extremely reliable and professional.
Jeremy Phillips
10 months ago
Absolutely great experience with Pure Plumbing in getting our 28 year old HVAC system replaced! Jesus and his team were awesome throughout the quote process and the actual installation. Everything was well coordinated and executed smoothly. They even put up with me taking pictures and asking tons of questions while they were working. Jennifer's customer service was great! She walked us through the process, worked the financing and got us scheduled in a very short amount of time.We got four quotes when looking for the right company to do this job and chose Pure Plumbing because 1) their quote was one of the better ones that we received and 2) we just got a good vibe from working with their team. They answered all of our questions, listened to what we wanted/needed, and didn't try to push something that we didn't need or try to upsell us.It was definitely a pleasure working with this team and we would highly recommend them.
Michael Naish
2 months ago
Dave C was awesome. Courteous, thorough, patient with questions, explained everything completely. He replaced the water heater immediately! Will definitely request him if I have any more plumbing needs
The service and expertise couldn't have been more phenomenal!! We had been debating on a plumber to call for a while, our shower was switching between either scorching hot, unbearable water, or freezing cold, unbearable water. There was no comfortable in between. We were thinking it was going to be a huge fix, but finally decided we needed to get on it and call someone in. We looked up the best plumbers in Las Vegas, and Pure Plumbing had the best reviews by far. They came out the next morning (I called late the day before and couldn't squeeze them in until the next day) exactly when I was told he would be here. They sent text and email updates that my plumber, Bryce, was on his way. Bryce is an amazing person, I will never use another plumber as long as I live. Prices were very reasonable, it wound up only being a cartridge that needed to be replaced. He came for an estimate but we decided to do the service at the same time.He wound up having the part we needed in his truck and it was fixed in less than 20 minutes. Bryce was so friendly and knowledgeable, he walked us through the procedure step by step to keep us informed on what he was doing. This guy was so experienced and professional, and I am sure the rest of their guys are just as good. I will never use another plumber, I am so happy with the service received.
Brian was very thorough and checked everything in the house. My problem was low water flow. I suspected the pressure regulator which it turned out to be. After making sure nothing else was the problem he replaced the regulator and we now have good water flow.About two months ago a neighbor up stream from us had repairs done to their water supply line at the street.. It is suspected that dirt and or debris from this got into my regulator (which was only 3 years old) and caused the trouble. My neighbor also had similar trouble.Brian also made some suggestions for future work to avoid future problems. When these houses were built the workmanship isn't top quality. It gets you by for awhile but then you pay the price.Great job Brian!!!
Called to find out when we could get an appointment to fix our pressure regulator valve and got it fixed the very next day by Andy. He showed up within the 2 hour window that was given and replaced the faulty valve making the plumbing look BRAND new again. He restored our water pressure and kept everything clean and dry!! I would definitely recommend Pure Plumbing to anyone out there that needs a reliable, reasonably priced plumber that will fix your plumbing problem without the worry of being ripped off. We appreciate the work you did for us :) Thanks SO much!!!
Christine Moore
a year ago
We only use Pure Plumbing and it’s been years. They are always responsive. Always helpful. This time there was a mystery leak. Jason looked into it and gave us our options. Very kind. Very honest. Jason is a keeper!
Pure plumbing went above and beyond
To help us and that is nice in this day and age
I have my water filtration repaired because the filter broke down and I wanted the water filter moved to different location because the first technician installed the filter above the wall outlet. Whenever I try to change the filter water drips down the outlet, very dangerous and Travis my new technician did an excellent job. He didn't just move the filter housing but he also put a bypass that whenever I changed the filter I don't have to shutdown the main water shut-off valve just hit the bypass. Good job Travis, I'll recommend to all my friends.
Gary was amazing, professional, and very courteous. His initial service call included inspecting everything and identifying the problem. He did a fantastic job with installing the water heater. It looks so much better than the one previously installed. And my water problems are GONE! Thanks a million Gary!
Hilary Sayre
5 months ago
Our garbage disposal stopped working and was completely rusted out, my mom called and they sent Miles over, and she said he was prompt, friendly, and professional, explained the problem and gave her options to repair or to replace, she chose to replace it and he had a new one installed and had her up and running within the hour!
Gerald Gutierrez
4 months ago
Jason M is an asset to your company. He is obviously knowledgeable and capable to keep your company’s reputation at par.
Daniel Fazekas
7 months ago
Beware of Pure Plumbing’s technicians lack of knowledge and up selling you!We did not receive the correct diagnosis on our hot water tank issue. There was no due diligence in looking at all potential issues as to why we were not receiving hot water into our home. Within two minutes of an initial review, the technician immediately offered to replace the hot water tank. The original hot water tank was only two years old. We were desperate because we were without hot water for a couple of days and with two toddlers in the house, we had no options. After the new install and after spending over $1300, the water was still cold. It was then that the technician informed us we had a mixing valve above the water tank that might be the issue. After spending another $400, to remove the mixing valve, our family finally had hot water. We feel that the the original two year old hot water tank did not have to be removed. We definitely feel like we got a bad deal or worse.Please be knowledgeable about your hot water tank and all the parts connected to your tank. We didn’t know and we were naive to think Pure Plumbing had our best interests in mind. We will never use them again and we will tell everyone we know about this nightmare service.
THE JINGLELICIOUS
a year ago
Pure Plumbing’s Alex installed a Top of the line water heater in just an hour. The service call was the same day too. I believe this is the best place that can do plumbing services for anyone at anytime.
Sheryl murawsky
6 months ago
We had leaky faucets in both the Master shower and separate tub. Our technician Stephen was very friendly and knowledgeable. He was courteous and on time. He needed to come back a second day because the parts store wasn’t open by the time our appointment rolled around the first day but he came with all of the parts on day two and got the job done in the time he estimated it would take. Pure isn’t cheap but both times I’ve used them they have gotten me an appointment quickly and the work was done well with friendly and knowledgeable technicians.
Tried to get a quote over the phone as a ballpark, and they would not provide. I assumed pricing would not be insane, but they quoted $4,500 and I “lost” $100 and 5 hours of waiting instead of just knowing I would not have wanted them out if they were going to charge insane prices. The other company quoted $2400 for the same service. Use Sin City Plumbing instead.
The service received by Alex was definitely 5 star. He not only respected social distancing by wearing shoe booties and a mask, but he spoke professionally, gave knowledgeable advice and went above and beyond to help us out with our dryer/washer install even when he didn't have to. From the time I called for an appointment and the time he showed up was only an hour wait. The actual service time had to be less than 1.5 hours. I would definitely recommend this company and their tech Alex!
Jason, the technician was extremely professional, and very friendly. He was very thorough and provided answers to all of our questions and made us feel comfortable. Awesome job Jason thank you again. Awesome job Jason. Thank you very much.
Therese Bolton
a month ago
Jason with Pure Plumbing & Air is amazing. He was extremely patient and assessed all of my plumbing issues in my home (and even discovered a pressure regulating valve that was leaking)….. Bad news but good news he found it. He analyzed each issue which were many and quoted a price for each. I will be a loyal client because of Jason’s professional and expertise.
I needed 3 water lines moved less than a foot below where they were which included drilling 6 new holes through some 2x4s. Wasn’t expecting to be charged $1,300 for less than a hour of work. I won’t be using this company again because it seems like dishonest work.
Pure Plumbing delivered the most professional plumbing service I've ever used! The dispatcher responded to my inquiry within 1 hour, and was very clear and organized in making the appointment. Travis arrived on time and did a thorough inspection of my issue. He also checked the rest of my home to look for trouble areas, and educated me on some of the risks of my existing plumbing. He even helped me optimize the settings on my water softener! Travis was knowledgeable, professional, and articulate. I will definitely use Pure Plumbing again. They definitely exceeded my expectations.
Matthew Wallace
a year ago
Myles did a spectacular job of quickly diagnosing, and addressing the problem I had with a slow drain. He was very informative, and very accommodating. Excellent work, and very professional!
Without a doubt my complete hot water and cold water lines were repaired very well by a great install team...what a great team of AJ, Derek and Nestor. Not only well done but friendly and always asking me what else they could do. Smiles were often despite 110degree days. Request them and you will be pleased.
Alex removed the parts in the to bring it in to make sure to replace the right model of 3 available. He returned in about 35 minutes and finished the installation. I asked him to check the irrigation system and the pool auto fill for leaks and he found the aut fill valve was leaking but I already had an appointment with a pool repair mechanic so Alex left after being paid. He was polite and professional and knowledgeable.
raechel cable
5 years ago
Called and set my appointment and from the initial phone call I could see that they had a pride in customer service. I had to get toilets and a water softener replaced. The cost was a bit more than I would have liked, but David our technician / plumber was informative and patient as we decided what to do. He was beyond personable and courteous throughout the whole transaction. No one ever wants to have to call a plumber but if you do, call on Pure Plumbing and request David.
Yvette Galutira
5 months ago
Professional and responsive to all my questions. Was not hesitant to explain the reason there was no clear or definite answer to my issue and inform me on next steps.
Leigh Merrill
4 months ago
Very professional and efficient. We called on a Saturday and they came within a couple of hours.
I had an ongoing issue in my home and I had Pure come out. The plumber and I discussed solutions and then he got a 2nd opinion from management so that the actions they would take would have the best possible outcome. The next day Joe showed up, found the problem and worked hard to fix in the most cost effective manner. I got at least two followup calls and a note to make sure that I was completely satisfied with their work. Great customer service and their work solved my problem. I will definitely recommend to friends and use again.
I had a leaky pipe under the sink. The tech was so nice and polite, explained everything too. Job was finished quickly and he cleaned everything before leaving.
Barbara Kalen
2 years ago
Nick Smith was great! He was very professional, knowledgeable and pleasant. He has exceptional skills as a plumber and gave me confidence that the job would be done correctly. Nick is truly a plumber's gem!
Janina Allen
9 months ago
Fernando came out to look at my water heater leak. He was very knowledgeable and gave my landlord different quotes on the repair. My landlord was indecisive at the moment. Fernando in the meantime drained the water so it would not continue to leak and cause any more damage. Unfortunately, my landlord decided to go a different route and didn’t have Pure perform the repair. However, Fernando did a good job.
I have been using Pure Plumbing since 2017. I appreciate Jason's attention to detail and his knowledge in his industry. I had another plumbing company come out and they solved my issue for a full 24 hours... This technician did the bare minimum. Not Jason! He informed us of the actual issue along with his advice on how to solve it. Thanks Jason, we appreciate your honesty!
Plumber was very nice and professional. Installed system he had hoped would help us with our hot water problem, is not helping. Price quotes were never sent as requested.
Marty Waldman
6 years ago
Alex patiently worked with me to determine the best option for replacing my dead water heater which leaked everywhere overnight...quite a surprise to wake up to!! His subsequent installation and knowledge on the internal working of Water Heaters was very helpful to my learning so I can best care for my new reliable unit. Thanks again Alex and Pure Plumbing...I wish you great success in your growth!
Jacob Flora is amazing. His professionalism and work ethic of going above and beyond made me a customer for life.Thank you
John Forsythe
2 years ago
Always a wonderful experience with this crew. Samuel was very neat and courteous delivering salt for our water softener. Filling the tank for us and checking the operation. We have used them for all our plumbing needs from replacing my water heater, and the water softener. Five stars and our family's go to plumbing service.
Clifton Cole
8 months ago
I came home to a broken water heater. I called Pure Plumbing & Air in the morning around 10:15am. The gentleman that answered was very professional, friendly and helpful. I was able to schedule a same day appointment. I was told that the arrival window was between 10am - 5pm. At 10:27am dispatched called and said technician would be out in 30 minutes.Oscar was my technician and was a pleasure to work with. He was detailed, professionally and explain my options. In addition to get a new water heater, I got a new water softener and water filtration system.I would recommend using Pure Plumbing and Air for all of your plumbing needs.
Amalia Sifuentes
11 months ago
Alex was very professional, he listened to what my husband stated what was wrong, agreed and corrected the leak within minutes, the service is always great with Pure Plumbing.
Mi Casa Su Casa
6 months ago
They were very accommodating and professional. Tried their best to give me a solution to my plumbing issue.
Virginia Baker
11 months ago
We were not happy with service person doing a whole home plumbing inspection/review which we said we did not want or need. He insisted it was company policy. The quoted price was very high for what was needed. We knowledgeable in all areas of home construction and maintenance having physically built and plumbed 5 homes as well as doing our own plumbing repairs for almost 50 years
Called to get some estimates done on getting old plumbing replaced. The lady that answered the phone was very nice and easy to talk to. She explained the process of getting a quote and everything.A few days later I had to call back to change my quote day because something came up. Absolutely no problem doing so. When I got the quote done a plumber named Donny Chapman showed up.He was very professional and explained everything and answered all my questions. He did an incredible job replacing old rotten plumbing with nice new shiny fixtures. He really knew what he was doing and it showed.He also took the time to show me what he was doing and why. He even showed me where my water shut-off was. When he was done he walked me through and showed me everything and made sure I was happy with it.I highly recommend Pure Plumbing, they are great, professional, and easy to deal with. Thank you Donny Chapman!
Fernando Lara
7 months ago
Jason was really good and he fixed the issue quickly very knowledgeable and amazing customer care 👍🏻👍🏻
VIPediatrics of Las Vegas
a year ago
We had an excellent experience with pure plumbing. I called them to repair a leaking toilet. The person showed up on time and was able to tell us the problem promptly. They are very honest and fair in their assessment. It’s a company I can trust and plan to use again for any plumbing issues.
Paul Shubert
5 months ago
Jacob, arrived promptly and conducted a very thorough review of not only the situation involving a suspected leak behind a shower wall, but also reviewed several of the plumbing fixtures from the house to the main line at the street. We appreciated Jacob's candid and expert recommendations. We were extremely happy to hear that the leak wasn't coming from the plumbing, but rather the leaks were associated with seals around the tub and surrounding walls.We appreciated Jacob's easy to understand explanations about our situation. Jacob brings credit to his profession and to the Pure Plumbing company.
armin pfaender
a month ago
Nice and knowledgeable people. I feel like I got a fair assessment and prices..real happy.
casey andersen
a month ago
Ron showed up ready to work. He was professional and knowledgeable about everything. Ron made the entire repair process go smooth and quick. He helped me identify the best way forward with my home repairs and even got a couple laughs out of me. 12/10 recommend.
Paul & Susan Hernandez
2 years ago
Pure Plumbing came out to install a water softener which we had purchased elsewhere. The price was fair and they completed the installation quickly. Management answered our questions and resolved any concerns that we had.
Valerie Bachinsky
6 months ago
I called Pure for an estimate to just replace a kitchen sink and faucet. They sent someone out that day. We were quoted $2000 for labor alone! This is a ridiculous amount. Furthermore, the plumber they sent only seemed interested in upselling more services. I need to see your toilets. I never mentioned a toilet problem.Another plumbing company quoted us around $500, a 1/4 of the amount. We ended up doing the job ourselves which took us (complete amateurs) 5 hours. That is a labor cost of $400/hour and it probably would have taken the pro half the time.Definitely get quotes from other plumbers before committing to Pure.
I used Pure Plumbing in the past so they were the first ones I called to repair my kitchen faucet. I was promised a before 2pm arrival. We discussed any later I could not do. I waited all day for them. Finally at 1:30 I called to see where they were. Rebecca told me they were stuck on a job and won't be able to make it. No call to inform me they aren't coming, they just didn't show up. This is terrible, terrible business practice. You don't do that to a customer. I called another company and they came out same day and fixed my sink. Arriving when they said they would. I will never use Pure Plumbing again nor will my friends or family. Very disappointing. I asked for my $19.99 they demanded from me in order to book the appointment refunded. Didnt bother to do that either, but said they did. One week later, no refund. I called again and it was not even put thru to my bank for refund. My bank confirmed this also. A phone call is all that was needed to tell me they will not be coming out for repair, but they just didn't bother to. Just like they didn't bother to refund the $19.99. Finally after several calls of them saying they did. They finally did it. Amazing how it works when you actually put the refund thru! I am so disappointed in this company. Lost my business. I suggest others don't waste their time with them either. Plenty of other plumbing companies out there who don't treat their customers like this.. I was going to have them install a water softener too. No way now
I have had two jobs completed by Myles with Pure Plumbing. Both times he was very friendly and more than willing to answer all my questions. If I need any plumbing work in the future, Pure Plumbing will be my first call!
Had my house repiped because of ongoing slab leaks. The guys did an excellent job and was ontime. They even worked over to make the deadline in finishing the job. They were very professional and courteous. I would definitely use them again and they are going in our phones in case a emergency plumbing problem shows up.
A/C condensation drain was incorrectly installed by builder on 15 year old condo, causing water to bypass main line and drain into guest bathtub. Asked if there was a solution to redirect the water flow to the main line.Outstanding quality service from the very beginning. I spoke with Kylee to ask if the problem I had was something they could fix. She passed along my inquiry to Jeff (Service Manager) who called me back for details. After discussion, I was given an appointment to have the drain/unit assessed. Scott and Kyle arrived and thoroughly reviewed the situation. Scott was upfront about the best solution and suggested I call an A/C pro to perform the work. He left me photos and detailed notes to pass along to an A/c tech. When I mentioned that I had previously called an A/C service who came out (and said they couldn't fix it), Scott went beyond quality service when he offered names of a couple of A/C pros he thought would be able to handle the job. I am currently working toward a solution with one of Scott's suggested A/C pros. The staff at Pure Plumbing partnered with me to find the solution even when they couldn't perform the work. They did not charge me for the service call/consultation...how often does that happen?! Very appreciative of everything they did to help me with this frustrating problem. I am planning to renovate a bathroom and the company I'll call to perform the plumbing work is Pure Plumbing.
Ttechnician Ron was knowledgeable and did the job we wanted.
Curtis Toliver
a month ago
Oh, my God, every time you'll come by here. I've learned so much. This old retired MARINES is so happy that you guys and girls always PATIENTS with me. Awesome work, really girls and guys awesome work.Thank so much for being so PATIENTS have a wonderful day PS 5 Star 🌟 from me and my wife
Daniel D was awesome! We had a water heater emergency and Daniel was here in 45 min. Installation excellent. Always kind and professional. My sister in law uses them and she is also very satisfied with service.
Robert...
Daron was very friendly and professional. He gave me options based on my budget and completed the work quickly.
Eduardo LaCalle
6 months ago
Had a non-standard shower outlet that needed replacing. David put in a great deal of effort to get the old one out and install a new coupling. Shower works better than before. Well done!
Mark Christensen
10 months ago
The toilet is old, slow flushing, clogs frequently. Danial augured the toilet and cleared it, but I wasn't ready to spend almost $600.00 on a inspection pull the toilet/check the line then replace the toilet/valves etc. The bathroom needs to be remodeled. Thanks for the prompt service call and professional advise.
We had such a great experience with Pure Plumbing. I was able to schedule a prompt appointment and Diego was very knowledgeable, professional, patient and thorough. I greatly appreciate the time he took to answer all of our questions. I would not hesitate to call Pure in the future for any of our plumbing needs.
Pure Plumbing is very good at communicating estimated arrival times of their plumbers and updating you if anything changes. They use text messages and email to send you the updates, which I love, but of course they are very happy to just call you if you prefer. I appreciated the accuracy of the time estimate, it was very refreshing to have a service who tells the truth when they say he's on the way.They also send you a picture of the plumber and a little background information about him which was very nice. As a female alone in the home, letting in a stranger, I felt much more comfortable that I had his name and picture before hand. They are very reasonable with the cost (we had a badly clogged main drain for the shower and toilet that even required the plumber to leave to get a longer snake). Del was professional, fast working, and knowledgeable. The after hours emergency phone line and the main office also deserves recognition because they were friendly and called back promptly as promised, since I requested to make an appointment for the next morning.
The team from Pure Plumbing was great. Quick, responsive and fixed the problem expertly. Thank you for the outstanding service. Will definitely call again.
Darrell Finerson
8 months ago
Used this service for the first time. Water heater broke and Fernando showed up in the morning. Got a decent quote and the job was finished by early afternoon. Fernando was very transparent and professional. Great service!
Michelle Banks
2 years ago
Donny and Grant came out to my home. They were very professional. They knew how to fix the plumbing issue I was having quickly and to my satisfaction. I would definitely use Pure Plumbing again.
chateau nouveau
2 years ago
Donny Chapman and Bronson Taylor came on-time to my home to replace my 13-yrs old water heater. They were professional, gave specific and detailed explanations of what they were doing, they cleaned up the wooden stand y water heater was sitting on, and they cleaned up very nicely once they left. 5 stars isn’t enough!! Be sure, call Pure.
Glenn Wickman
a month ago
I've used Pure Plumbing for several years now and they're the best (in all regards). I've had several plumbing issues in the past few years and they've always been on time and have done quality work (installing new fixtures, snaking blocked drainage pipes, installing toilets, replacing my water heat etc). They may not be the cheapest option but, as the saying goes, you get what you pay for. I've found their service, professionalism, and overall work-quality to be fantastic.
This is our 2nd time using Pure Plumbing and they have been top notch both times. Justin was very responsive, polite, professional and efficient. They are not the cheapest in town but we know we’re in good hands with them. Another job well done.
Tara Wagoner
10 months ago
I had a number of plumbing projects at my house and hired Pure Plumbing based on the reviews I had read. They were obviously correct in their assessment. Alex and Daron were extremely professional and clearly very knowledgeable about the trade. Showed up and quickly diagnosed my issues and resolved them in a very efficient manner. Thanks so much for making paying for plumbing as painless as possible!
James was very knowledgeable, courteous, and gave the facts straight. I am renting so unfortunately my destiny lies with the owner. If this was my house I would definitely go with PURE Plumbing & Air which I did recommend to owner. It was refreshing to have honesty.
I had several leaks under kitchen sink and also needed a new faucet.Called Pure Plumbing since I knew from past experience that I could count on an honest estimate and quality work. Kylan was the plumber who came. He answered all my questions very clearly. He gave me two options about what to do and then did a great job. I am very pleased . Highly recommend Pure Plumbing and Kylan. Thank you !
Jacob Flora did a very thorough inspection too detect the plumbing leak. I’ve used Plumbing companies in the past and from the Receptionist customer service too the service provided A+ rating for Pure Plumbing.
Joanne Campbell
8 months ago
Alex from Pure Plumbing is a Pure Professional! He arrived in a timely manner, gave us a quote and repaired our shower pipe. Wow! Alex is very talented, honest, positive and kind! I highly recommend this company and Alex!
Brenda Johnson
a year ago
Daniel D of Pure Plumbing was polite and knowledgeable on water heaters. He gone over the estimates and options in detail before he installed the 50 gallon water heater for me. He did an excellent job on the installation. He also cleaned up afterward.
We had a Faucet that was really loose and in a vary hard spot to fix. We called Pure Plumbing and specifically asked for Alex to come fix the problem. He was on time and worked through the problem so fast while answering all my questions. Alex was amazing and I will definitely call and request him again if we have any other issues. He went out of his way to inform us of everything we need to know and was friendly. Thank you again for all the help.
Juergen Barbusca
2 months ago
We contacted Pure Plumbing about a warranty repair on the water heater they installed a few months ago. Water heater fine, it wound up being a coupling that needed attention due to calcification. We received an email/text from the dispatcher confirming our appointment and the tech called 30 minutes prior to arrival. Wore booties, very professional, well dressed, polite and conversational. He explained the repair and showed us what he did. He was finished in 15 minutes. Well done again, Pure!
Had a leak and had them come out to quote me 24k to replace all the plumbing coming into the house. Had another plumbing company come and take a second look and it was a simple fix they’re guy missed. All and all the second company charged me 238 to fix it. Used them prior to replace the copper pipe in our house and think that most likely they ripped me off but will definitely not recommend this company. I’ll give them this, they didn’t charge me the $99 dispatch fee for sending someone out.
SUMP PUMP REPAIRDel, my technician, was amazing. He assessed the issue with my sump pump and offered me three options for repair. I cider my preferred option and he completed the work quickly, efficiently, and was extremely kind during the entire experience. I would most definitely recommend Pure Plumbing. You will receive your highest expectations.
Jason is an excellent plumber. He came out and fixed a problem created by a previous plumber. He even went out of his way to arrange for repairs with an outside company. Pure Plumbing fulfilled their promises and showed they have impeccable integrity.
I was very pleased with the professionalism that Daron provided. He came out and inspected the plumbing and told me valuable information regarding my plumbing. I am in the beginning phase of this investigation but gave Daron my word that I will call the company back after I finish my third estimate. Daron was kind, very knowledgeable and wasn’t pushy. He provided the options and even explained all my questions. He never once badmouthed the other companies that I mentioned had come to my home. Daron was the constant professional and an asset to the Pure company! I hope to do business with pure just because of Daron. The only reason this is not 5 stars is because I haven’t had the job done yet!
Curtis was amazing. Friendly, well prepared, kind.
I don't not what else to add.
A great experience. A great technician!
Very pleased with Luis and Pure Plumbing and Air. Luis worked with us on the overall price of the job, so we were able to get MORE done for the same price. The whole experience was pleasant, from the initial call to make the appointment, to the actual service. I am glad we found a trustworthy and competent plumber that we can call again if we have any issues. Thank you again, Luis.
Today, the water heater was flushed. Something odd happened this time, never occured before. When I ran warm or hot water, very rusty water came out. Also, at the sink, it exploded out and I had a little cleanup to do.I now do not feel comfortable using any warm water, and it’s wintertime. Running hot water for some fifteen minutes improved the shower water, but it does not look clear enough to use.I was not able to reach out to Pure to address this issue as I had an appointment to go to, and now it is after hours. It could be that the rod needs replacing, but the lid was too tight for Daniel to open and check. He gave it all he had. No complaints against him.Pure Plumbing is very professional and would reach out, but unfortunately, it will be challenging to find a time slot — it is a crazy month. — January 5, 2022Pure Plumbing was recommended by a friend who was their photographer. Initially, they installed a water heater (the make was unknown to me but it is a very good product and doesn’t even require a blanket—very convenient).Later, they replaced a water softener, and this time, my reverse osmosis system. Daniel also found that my house shut-off and pressure valve were not operable, and he got that working. That was very important and am relieved to get that done.Their office staff as well as the technicians are always so pleasant and nice to deal with. They may charge more than others (not always), but it is a job done right, with quality products.Pure also sends out educational videos at times. I just might be able to drain that water heater myself! Am very grateful for Pure Plumbing.
Maria Brown
10 months ago
I had my water heater flushed, as recommended on an annual basis. Victor checked the anode and it needed replacing, which he did. He also inspected all water outlets in my home before he left and gave it a good bill of health.
Myles was quite thorough and professional. He solved my problems and gave a good price for the service performed. I was however disappointed by the high-priced estimates given. The estimates gave me excellent motivation to DIY most of the work needed. I'll think twice, maybe three times before I call a plumbing company again.
Pariss Sykes
4 months ago
Jacob was on time & great to work with. Very professional & explained everything as he went through the inspection.
Robert Dennerlein
a month ago
Excellent service. Respectful of property. Knowledgeable.
Respectful. 5 star service.
Dean McGlasson
5 months ago
Excellent experience with this company. From the appointment taker to the technician! The plumber who came to my house (Kristopher) was professional, experienced and had excellent communication skills. A rare combination these days. The issue I had was with a gas line. He was able to troubleshoot the problem quickly and accurately. I appreciate the great service and will be calling again!
We had some leaky faucets that needed to be fixed in our home - Peter with Pure Plumbing came by within hours of my call and got to work. He was very professional and knew immediately how to solve my problem. We replaced some parts and before I knew it, he was on his way again. The pricing was very reasonable and the service was exceptional. We will be referring all of our friends to Peter. Thanks for everything!
I was attempting to replace the wax ring on a toilet and realized there was some damage I was not prepared to deal with. I called Pure Plumbing and they were able to send someone almost right away. They then communicated via text and email after the phone call, keeping me updated. Alex arrived probably within an hour of my phone call, checked out the situation and worked up some options. I had him do the job which was done well and in a timely fashion. Alex was very friendly, personable and professional and enjoyable to work with.
susan dillow
5 months ago
They've repiped my house and water main, new water heater, softener and re-circulator. They're on time, professional, helpful and courteous. You can't ask for better service! Dave was very helpful and informative!
Christall Rotta
2 years ago
Juan was my plumber today and I am highly impressed with his knowledge and experience. He fixed 2 leaking pipes under my bathroom sinks that were installed incorrectly by someone I shouldn't have let originally install and Juan also repaired a leaking toilet. He was clean, and super efficient. Rates were very reasonable. I would highly recommend pure plumbing again.
Colette Beck
9 months ago
He replaced my RO canisters and took a survey of my plumbing. Jacob was very nice and explained everything. He was great!
I needed to have routine maintaine on my tankless water heater. Gary was the technician that came out to perform the service. He was professional, friendly and did a great job.
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