Best Cooling Units in Henderson NV

I called them, after my home warranty sent their guy, who took 3 photos, left, then reported the whole unit needed to be replaced. I then called Active, to get a second opinion. They sent Tony, WHO ACTUALLY BROUGHT TOOLS! He then repaired the heater... Like, in 20-30 minutes. He then discussed with me about possibly needing to replace the unit, which I was much more open to the idea of when he didn't just look at the unit for 5 seconds and call it dead. Quite satisfied.

Mixed feelings here:
Pros's - they had a guy come out right away, at 9pm on Memorial Day and said it would not cost extra for the Holiday. He was very nice and professional and worked fast to fix the problem.

Con: my husband recognized the part that was replaced, and after some quick research we realized it was a $30 max part. They charged us $200?!!?!! For the part alone, plus the service call. Nothing I could do because it was done. I get the fact a business has overhead, but an over 6x mark up on a part is astronomical. I feel like I was WAY overcharged.

Matt came to our house and was absolutely professional, and helped us with our problem in literal record time.Very nice, and polite gentleman, with great knowledge and expertise within the field of Air Conditioning & Heating. Answered all our questions, and was very pleasant and knowledgeable to talk with concerning our issues. Thanks so much Matt!!Mark & Shannon Griese

These guys and gals are top notch!

They take good care of the property I work at, Silverado Village

The company was awesome from start to finish from the phone people to the tech! Justin was on time for both appointments , kind, professional, thorough and personable!