Alicia Dee

3 years ago

Our home warranty sent Ideal services to check out my heater which was not heating up properly. Edwin P was our technician and he was very knowledgeable and took the time to explain to us what was wrong with our unit. He fixed the problem and also gave us some tips to keep our house nice and warm for the winter.Thank you so much for your service. 🙂If I ever have an issue again I will definitely give them a call

Tonya Baker

2 years ago

Chris was our technician and he was very professional. Great communication with Chris. He showed up within the appointment window, and he knew right away what our plumbing issue was. I would definitely recommend Chris and Ideal Services.

Shimi Tzobery

5 months ago

DON'T MAKE OUR MISTAKE! NEVER HIRE OR USE IDEAL SERVICES, WHETHER PRIVATELY OR THROUGH YOUR HOME WARRANTY...NEVER!!!From our bad experience with Ideal Services including their plumber George and their service responder lady, we found them very unprofessional, never honest, have lack of integrity, and does not take responsibility for their no-show appointments!They will blame others, won't return your calls, cancel appointments at the last minutes, constantly lie that they visited the premise (although residents and camera footage proved that they did not), and disappear with no responding. This is what we had to deal with. This is what you will need to deal with...But never again!!!We strongly recommend against hiring them or accepting them as repair company by the Home Warranty's dispatch.We learned our lesson, the hard way!DON'T MAKE OUR MISTAKE! NEVER HIRE OR USE IDEAL SERVICES in Henderson and Las Vegas area.

Lorelei Rodrigue

3 years ago

Had a stopped up bathroom sink. Called Ideal for service and they came the next day at the time scheduled. The technician, Carl, was very courteous and professional. He fixed the problem and left the sink area clean. Thank you.

Joey Connolly

2 years ago

Very responsive company. Scheduling was easy! The technician they sent, named Dwayne, was awesome. Even though the problem we were having was nothing he could address, he took the time to check everything out in the house and explain to such a novice as myself (1st time home buyer) how our systems work. Thanks Dwayne!

KATHLEEN BJORNSON

3 years ago

Nicole, the scheduler was friendly and professional.
Duane, the technician called ahead of time, diagnosed the problem quickly and resolved the issue right away. Very professional and friendly too.

Anna Graham

a year ago

Dwyane was super professional and got the job done fast. He even explained to me what the issue was and how he fixed it. 10/10 would recommend

Lance Steaman

a year ago

Dwayne the technician was courteous, on time and very professional. Discovered the issue and replaced it on the spot. I was assigned this company from my home warranty service, but I would now call them if I have any services that I need not covered by the warranty

Amber Burkhart

5 months ago

Conner was quick, professional and kind. Excellent experience. He replaced our garbage disposal in under 20 min. Great job!

Eric Campos

3 years ago

They came on Wednesday 5/20/20 to fix a problem on my kitchen sink by Friday the problem was worst we followed steps for a recall. Now they saying they will have somebody to comeback to re do the job till next Wednesday 6/3/20. Very frustrating. Bad service.

Jay Farber

a month ago

Ideal Services responded quickly to my request for service and was able to get somebody scheduled within 48hrs. Anthony came out and quickly diagnosed and explained the problem and fixed it. Great service all around. Thanks.

Taylor P

2 years ago

Dwayne came out to fix my shower/tub issue. Both were backing up into each other and would take forever to drain. He was really fast, super nice guy. Dwayne explained to me what was going on and how I can prevent it in the future so it doesn’t happen again. Thanks!

Gregory Chait

2 years ago

Firstly Kyle called to say he’s on his way .-I was out and we met together within 15 minutesThe bathtub and sink were semi clogged with hair from the previous tenant.Kyle was extremely professional and explained and showed me exactly what he pulled out from the respective bathtub and sink .Kudos to Kyle and Ideal Services for a job well done effectively efficiently and quickly.Thank youGregory D Chait

Ralph Tiebel

a year ago

They did a quick diagnosis and found the problem. We had a one day delay as they needed to order a blower motor that was not in stock. The next day they came and did the work and all is well. Good communication and job done right the first time.

JOHN Van Winkle

3 years ago

Our home warranty company assigned our claim for a leaking pipe in our garage to Ideal Services. Ideal promptly scheduled our appointment for the next morning. The technician arrived on time. He promptly identified the problem but needed a part to fix it so would have to come back the next day. The next day, the technician, Edwin, arrived on time and fixed the leak. He was polite and answered all our questions. He left the area of the repair very clean. We were very happy with the service.

b a

6 years ago

A++++Two other companies came out and looked at my ceiling fans. Both of them did not do a thing and said they could not repair the problem. iDeal Services came and fixed the problem…. They are simply awesome!Luis was the technician which came to my home. Thank you Luis!Thank you, Brian

M. H.

2 years ago

I really appreciate Ideal Service to get completely done right. Chris is very professional and quick job done. I’m so happy for no more water leaking !

Kristy Livingston-Cook

3 years ago

This was the best experience I think I’ve ever had! My tech, Dan H., was phenomenal! He was patient, explained everything thoroughly, and really cared about making sure that everything was in working order. He literally walked through the house with me and took the time to help. It gets so hot in Vegas during the summer, but thanks to Dan, I have no worries and know I'll be set!

Brian Pollard

5 years ago

Ideal Services is the best company with the best employees and customer service around. Just had Ryan over for a few plumbing repairs. He was extremely friendly knowledgeable and professional! I use Ideal Services for all my home warranty needs!! I highly recommend them to anyone looking for plumbing electrical havoc and restoration!!

Karina Coria

5 years ago

They called and asked if they could head over before the scheduled time. In my book that is a plus. David and Nick got my A/C fixed fast. They were both friendly and polite.

Five Cents

5 years ago

Garbage! These people cannot even schedule a job correctly. The customer service rep, if you call her that, argued and argued with me. The technician did not even show up! Don't waste your time with such incompetent people.

Gena Lipscomb

4 years ago

Unfortunately this company uses my home warrenty co..so they are the 1st to get dispatched but no more..I have a block on my account now for them.1) 1st time out. Wrote down water heater could explode, refused to service.2) lost money honestly cuz..they could of replaced it3) spanish mans English poor..so wrote reciept poor. Gave me unclear pink copy.4) went to office..filing systems so horrible the couldnt find their copy so I could read it. Manager/owner kicked me out and said take him to court to get it5) what are they hiding that I can not get a copy of my reciept?Next service call. Shower sink n toilet backed up. No use of home. 24 hrs for 1st service.Guy said I dont have a clean out valve and that U have to pay $600 to have one done. He also says my toilet is cemented to the floor and can not be removed without damaging my tile floor.He leaves. I GOOGLE clean out valve for a picture. Then walk my yard Idiot walked right over it 3x. I call back. Now they dont have anyone on duty over the weekend and I still have loss of use of home . Monday is holiday..He finally comes back and I show him where the clean out valve is..duh..and he snakes 6 ft if it. He never inspects the actual toilet for any issues.3 days later.. it clogs AGAIN..this time I REFUSE THIS COMPANY and req a new one dispatched..New plumber comes in, removes (unremovable toilet) w no damage and determine the actual toilet is not working. Orders me a new toilet and installs.Again..this company lost money on a new water heater installation and a toilet installation. They lost my respect and my business for horrible customer service. The last straw was the owner kicking me out for asking for a clear copy of my reciept stating a judge would have to subpoena him.

Brad Daughtry

3 years ago

Usually when I request service from my home warranty company I expect some random company with poor reviews. However, this past request was sent to Ideal Services and wow, seriously an amazing service. Jonathan was sent to my residence and called 10 minutes before his arrival. He really explained the problems I was having and taught me a lot in a short period of time. He could train new plumbers easily as I feel more knowledgeable after a brief lesson on sink plumbing. I was really impressed by this company and would recommend them for any HVAC/Plumbing issue. Thanks Jonathan and Ideal Services!

Ashley Rogers

4 years ago

LIARS. ZERO STARS. GEORGE was our liar... I mean, tech. These people are crooks. There is reason why home warranty companies use this awful company, they will LIE and try to pin the blame on anything they can to save the Home Warranty company money. It's OK though, we got it all worked out w/another company and it was painless. The owner did have to come out of pocket, but at least it was done correctly.I'm SO glad our landlord didn't listen to their BS and found a real plumbing company to fix our issue. The home warranty sent this joke to our house to assess a leak. They were on time, that's really the only good thing I can say about them. They said there was mold, and they needed to have their abatement team come out the next day, no big deal, and in the meantime they would cap the leaking pipe. I don't know what pipe they capped, but it wasn't the leaking one. We had to have another plumber fix that TOO. We continued to have flooding for several more days, proving they capped the wrong pipe. Even their own mold people said something about it not being done right the next day. Anyway, their assessment came back the it was MY washer causing the leak. Well, thankfully my landlord had some sense, and since none of the other legitimate plumbers that came to provide a quote said anything about my washer, she declined their services/scope and moved on.REAL CAUSE: It ended up being the pipe connected to the hot water heater, underground. Absolutely NOTHING to do with my washer. Even after I explained that our washer had not been used in nearly a week, they were satisfied with their findings. This is why home warranty companies use this awful company, they will LIE and try to pin the blame on anything they can to save the Home Warranty company money. It's OK though, we got it all worked out w/another company and it was painless.Also, since I see the owner likes to engage w/the reviewers, I have 3 quotes from other plumbers to dispute your findings. You have our contact info on file, I'm sure with some deductive reasoning you would be able to determine which client I am.

Jessica Lee

2 years ago

Ideal Services was great! Dwayne and Chris showed up right on time, gave me a heads up they were ten minutes out. They fixed my disposal in a jiffy, were extremely professional and a pleasure to talk to. Gave me some tips on what not to do and how to try to fix it in the future. Would definitely recommend!

Barbara Goodman

3 months ago

Previous tech misdiagnosed problem with my dishwasher. He ordered wrong part!!! Now I have to wait even longer for repairs. I am confined to wheelchair & this is a major problem

Nataliia Dzetsyna

2 years ago

I loved how fast and excellent quality Dwayne made his job ! He was very professional! Fast to resolve the leakage at the sink disposal in the kitchen , he replaced the old one with completely new . He was also very pleasant with me, giving compliments , nice job Dwayne! I admire your professionalism! Would like to thank you very much ! Ideal services are great company and Dwayne is very professional worker! Thank you again , very recommended!

Rosa Delgadillo

3 years ago

Claudia called me, gave me a 45 min ETA and technician showed up on time. He was very nice and a pleasure to work with. I will recommend them to others.

Norma Marroquin

6 years ago

Garbage disposals are a pain! But not when you call a good company with great plubers like the one they sent me Joey Gonzalez i remeber his last name because he gave me one of his cards and i will keep that card just in case i ever need him again i will specifically request him. Not only did he know what he was doing he was on time he called me and gave me enough time to get back home because i steped out of my house for somthing i needed. He was quick he was on time very profeasional i had an overall great experiace.

Suzie Connor

9 years ago

Our water heater was leaking and Ideal Services came by to assess the situation. The technician, Basil, was very helpful. He was patient, informative, and went above and beyond to complete the work that had to be done as soon as possible. We truly appreciated him returning on the same day to finish the job.

Lucas Tyler

3 years ago

Really horrible experience. I never write reviews, but working with Ideal Services was so frustrating, I'm compelled to write this. Their operators took over 40 minutes to answer the phone and could not schedule until they placed the work order from my warranty company into their system. Although they confirmed that they had received it, they did not put it into their system - this took 4 days. I had to make multiple calls to finally be able to schedule and was on hold for 20 to 40 minutes each time. The staff was not very competent nor professional. When I was able to schedule, they told me one date but they entered a different one into their schedule. As a result, when they showed up, I wasn't there and I had to reschedule. Several days later, when Dwayne the tech showed up to fix the problem, he said he needed to contact my warranty company before he could do anything although I had the company on the phone while he was there and they authorized the work. He left and I heard nothing back. I called twice to find out what was going on and was told I had to call my warranty company. The warranty company told me Dwayne reported that item to be repaired was broken by force and it was not serviceable - which is not true, the fix was just hard and he didn't want to do it. Because he lied, I had to go through a long drawn out process with my warranty company to get another service provider who was happily able to fix it without any difficulty. Ideal Services was the worst service company I have ever worked with. Save your time and effort and go with any other company. I used Redline Plumbing - they were super friendly, very competent, skilled and hyperresponsive.

Syd Sky

a month ago

Couldn’t even fix a simple smoke detector. We had to call another company because they didn’t know how to replace them after TWO visits. Never again. Plus, the guy had an attitude.

Celeste Jolie

6 years ago

DO NOT USE THIS COMPANY under any circumstances. Horrible customer service and inexperienced techs. Home warranty company insisted that we use them. It took over two weeks- 3 no shows with no call from the office to finally get the air conditioner fixed. They give customer a 4 hour window for appt. Even if you confirm on the day of the appointment that you will be home- if you missed the call from the tech that he is on his way they won't show up. Unacceptable.

Gina Endico

3 years ago

Had a service call with Nathan today. He was on time, super professional and diagnosed the issue right away. He was very thorough in explaining all the options to remedy the situation. Thanks Nathan for a job well done!

Specswx

7 months ago

My appointment was scheduled very quickly, and the assigned Technician was very personable, knowledgeable, and found what was happening with my home's waterpipes quickly. For the duration of the issue's detection and repairs I noted the Tech to be very organized, prepared, and did a very thorough job in finding where my home's waterpipe was leaking which made his repairing it very fast. His efforts quickly found the issue, explained what repair work needs to be done and recommend ways for me to minimize water damage. Really happy with the quality of repair work done!

Terry Aurit

3 years ago

Had a problem on Sunday afternoon. The office scheduled an appointment for Monday. Nathan was very knowledgeable and solved it in a few minutes. No fumbling around, just took care of it. He knows his stuff.

alex mitchell

6 years ago

I want to thank Ideal Services for sending a very professional tech, Dion Elvenia, to repair my AC! He was fast and efficient!! I will recommend Dion Elvenia to all of my family and friends!!!!

sandy g

3 months ago

Great service! Friendly and professional. Thank you Anthony :)

Ashley Oezer

2 years ago

Our bathroom tub was clogged. We tried do unclog it ourselves first, but that didn't go well. Dwayne came and saved the day! One time, friendly, explains everything, and most importantly fixed what was wrong! Great service! It also made me feel good that he came with a mask!

Ercan Polat

2 years ago

Nathan came just on time wearing a mask. He was verfy professional and friendly. He did fix and explained the issue to me. I would recommend him for any Electrical work.

Levi Colvin

2 years ago

Very impressed by Plumber Kyle. Two leaky shower faucets were repaired and a bad kitchen faucet was replaced in record time. He even cleaned up after himself. Super happy that it’s all done and done right. Everything looks and works great.

Jane Schulz

3 years ago

The company was awesome from start to finish from the phone people to the tech! Justin was on time for both appointments , kind, professional, thorough and personable!

Kurt Polster

2 months ago

Anthony was terrific. Took the time to answer my questions and ensure we were on the same page with what was needed. He did such a great job that we are using him again for another job!

Arlene Mayberry

2 years ago

Technician from Ideal Services does not know what he’s doing, claiming and telling my daughter that there was no “clean out” outside my house and denied the service requested. The office staff are all rude and no telephone manners at all snd very disorganized. We contacted a different company on our own expense and it was proven that Ideal Service technician and we sent a picture to our insurance company for dispute. We will never use and recommend Ideal Services to anyone. Please hire someone that can speak English so customers can comprehend them.

A Williams

3 years ago

My warranty company sent Ideal Services as a second opinion to address a plumbing issue, and to my surprise, it was truly a disappointment with the quality of work performed. Installing a new toilet should not look as if a you tuber type installation was performed. Management never returned my calls.

Lori Palmer

a week ago

Technician was knowledgeable and fixed my problem very fast

Michael Leon

2 years ago

I have had 2 interactions with Ideal Services, both with Nathan the technician. Both times the company and technician have been prompt to respond and schedule, as well as arrive on time. He quickly diagnosed our breaker issue that was affecting our kitchen, and the second time did some wire work on our house. He was patient to explain the issues and quick to solve the problem. The office personnel were also ideal with scheduling when I had to call and reschedule due to a surprise issue. They got Nathan booked the very next day for me. I would definitely recommend them, and will be looking to use them in the future should my house need it!

Net Surfer

6 years ago

I recommend the service of this company. The Electrician was prompt, professional and personable. The problem was identified quickly and efficiently completed. I wish identify him, but st... Needs his privacy as well. High fives all around.

Stella Bray

2 months ago

Anthony was very thorough and helpful.

Assaf Ben-Dor

6 years ago

I called Ideal service regarding a light wiring issue I had. The bathroom light was tripping the breaker box and causing me to have no electricity in the bathroom. I called ideal service and they gave me same day appt. Steven arrived and within a short time fixed the issue. Thank you Steven

belen madrid

2 years ago

We called on 7/12 about our broken AC , 4 DAYS LATER on 7/16 a technician showed up to see what the problem was. We have been calling and calling to see when this will be fixed but no answer at all. Our home warranty company said they don’t even see any order to do or fix anything in our house from this company . It’s been already a week without AC, we had to send our kids and our dog to my sisters house , how can we survive Vegas temperature without AC??? This is just unacceptable, this is an emergency! They’re just so inhuman and unprofessional.

Nikki Lou

2 years ago

Friendly and knowledgeable service. Edwin was our technician. He did a fantastic job replacing our compressor. Thanks guys!

Ruth Livingston

3 years ago

Dwayne was very professional and on time. He went out of his way to call to see if he was able to replace my kitchen faucet that the handle broke. We both thought no but he called anyway. It turned out yes. I was very surprised 😮 but happy. He also replaced my tub D verter and his price was reasonable. Thank you Dwayne

Rose Frazier

a month ago

Very profesional and reliable. This is the 3rd time I use them.

Adrianna Crovo

6 months ago

Ali from ideal services is the absolute best! Not only is he an incredible electrician, he is an even better person. It is so nice knowing when we call that our problems will be addressed perfectly and in a timely matter. Thank you Ali for everything!

Carol B

a year ago

I had a couple of plumbing issues centered around both toilets within my condo. I have a home warranty company and they assigned my job to Ideal Services. I called them to set up an appointment and spoke to a very friendly, yet professional woman. I told her I was hoping I could get someone out the following day and she said “of course.” Abel from ideal Services arrived the next morning. He quickly and efficiently assessed the issues, then got to work and fixed them. I am so pleased with him and his work. Abel sets a great example for your customers in their knowledge and also confidence in your company! Thank you so much!

Zack Boneham

3 years ago

Colton was a knowledgeable technician and replaced our toilet under an hour, stopping the leak that was caused by our old defective toilet. I would certainly recommend Ideal Services to a friend.

Hazel Brown

7 years ago

Ray and his helper repaired four plumbing problems in my house yesterday. The two of them did a wonderful job. Besides that, they were on time, polite and personable. We will call Ideal again for any plumbing issues. Thank you.

Christine and Desiree Coleman

4 years ago

David A and Erwin did a superb job! Very satisfied with the work. Set appointment and received a courtesy call ahead of time! Thumbs up!!

K P

a year ago

Ideal Plumbing is just a warranty plumbing company to do simple stuff. They really are the worst plumbers in Las Vegas. I hiired Active Plumbing and Heating. ACTIVE Plumbing has the Best service and knowledgeable plumbers, willing to go above and beyond.

Jasper Edwards

a week ago

We were having electrical issues, so we called our home warranty, who sent out Ideal Services. The technician was polite and took the time to educate us on the issue. We would definitely consider contacting Ideal Services ourself in the future.

Dan Schwartzberg

2 years ago

Kyle was in and out to fix my water heater. It was just the pilot light. I didn’t know how to do it and he was kind enough to show me how to get it started if it goes out again. He was on time. When I scheduled the guy on the phone to get me In was honest and got the ball rolling fast so I could get some hot water again. Thank you Ideal Services!

Christopher Smith

2 years ago

Had them come out to my house to look at the electrical going to my HVAC. They were quick, courteous and knowledgeable. Nathan answered all of my questions and put my mind at ease.

Natasha A

2 years ago

Used the company through my home warranty. Jason came within the specified time set and was very professional. He got my hot water heater up and running again and answered all my questions. I would use them again.

Nola Woodfin

2 years ago

Our garbage disposal broke. Luckily Dwayne came and fixed it exactly on time and fast. Usually when you get a window of time they are towards the end of the window but he called at the beginning of the window and was here and finished within an hour. It is so refreshing to have such nice and professional people come fix broken appliances.

Maxim Prives

2 years ago

Dwane was a Very rood technician he was called to replace a water line that goes to the fridge he said he doesn’t fix appliances and just left very bad people skills will not be using there service ever again

Richard Cerenzio

a year ago

Came to my house three times to fix a refilling toilet tank and we’re unable to do so. Told me they needed further authorization after third visit but never felt the need to get back to me with a response. I would not recommend using this company as they are far from Ideal Services.

Ben Ellsworth

5 years ago

If you are reading this review, do yourself a favor and go with someone else. They were sent by our home warranty company for a busted water heater. They would continually send someone out and wouldn’t call with a quote until the next day which kept getting More and more expensive. First it was they had to do things the home warranty would not cover and every contractor has spoke with since have said those items are part of a normal install. Then on the third day of them supposedly trying to find the correct size water heater they tell they can’t install it due to the water damage from the leak on the dry wall which will take a day or two to fix. So they finally offered a temporary water heater for a additional $300 while they repaired the drywall even though they now had our water heater in their possession. So like I said before I did my self a favor I called someone else and scheduled a time and they showed at a specific time and immediately gave us a quote on the spot and started working the same day. Ideal would always give us ranges like we can be there somewhere between 12-6pm (ridiculous). These guys are the worst. It’s not hard to make one more phone call and get another quote. Trust me it is worth it. Oh and forgot to mention that the 2nd company’s quote was nearly 50% cheaper for the same services.

Nathan Dutcher

3 years ago

Dan H.
Great service and knew actually what was wrong just by listening to the unit run. He had it up and blowing cold in no time. Great company very professional staff.

Jackie Mcanallen

5 years ago

Ideal is used by my Home Warranty. In the past they have been good. This experience was iffy. Brandon tech I thought was nice enough. Had to cut drywall for access. Failed to leave the cutout so we could repair hole. Ready to leave job. Didn’t tighten fixture flush with wall, when shower turned on only 1/2 of the water dispersed to shower. He fixed that. It to was not flush. He said he would return next day to caulk. No show or call. I called office today to see why. Here my HW does not cover caulking. That’s fine, the issue is. He told the office girl when she called to find out why he didn’t show the next day that he .... informed me of this and the cost would be 80.00 and I wouldn’t agree to this. That statement was never made to me. Exact conversation was... it’s needs caulked I have none I’ll come by tomorrow and then you can sign the completed W/O. at that time. Caulking is not the issue... the lie is a big issue. Brandon will not be welcome back to my home.P.S. Ron the owner was quick and courteous to fix this matter within a day.

9802Nico

9 years ago

We had something wrong with a leaky bathroom faucet. We called Ideal Services and a man named Miguel helped us. He was very polite and got the job done. He called me before he was on his way both days, and was able to easily explain and fix the problem. I would definitely recommend him.

susan mercier

2 years ago

Ideal Services was dispatched to our house by our home warranty company. They called us within an hour and set up an appointment for the next day. Jason wad on time, very professional, and quickly fixed the problem. We are very pleased with the service we received.

Mara Enriquez

3 years ago

We scheduled service for our tankless water heater. It was very easy. After booking our appointment with Claudia, she notified us 30 minutes before arrival. Our service person was friendly, knowledgeable and efficient. We are very happy with our decision to choose Ideal Services.

Chad Brox

3 years ago

Luis’s knowledge and experience made quick work of his visit. He was able to explain circuits simply and is easy to talk to. He was fast, friendly, and on time.

Christine Bulloch Lawler

6 years ago

Truly the worst customer service I've experienced.When we scheduled, we were given a 4-hour appointment window. I cleared my schedule to be home the entire time. Day of, during the window while I was waiting at home, they called my husband while he was at work and left a message saying if he didn't return their call within 5 minutes the appointment would be cancelled. He called back 15 minutes later (as soon as he saw his phone) and they informed him the appointment was cancelled but could be rescheduled for 5 days later. We were never informed of the strict stay by your phone policy. It just seems absurd that they didn't even come to the house, and within a 4 hour window they give a customer 5 minutes to call back.Customer service resolving the issue was dismissive and unapologetic. I truly don't understand their business model. I get that they don't want to drive all around town showing up to empty houses when people forget appointments. But maybe do a confirmation call the day before or even an hour before. Allowing only 5 minutes (within a 4 hour window) is ridiculous.

Angel Bonneau

9 years ago

What can I say. Great service. Was able to arrive quickly, prices are very reasonable. Solved my problems very quickly and the Service Rep was very courteous. I would highly recommend this company and most defiantly call them again. Thank you so much.

Brenda Pearson

2 years ago

Ideal made an appointment within two days of my call. Dwayne was professional and respectful.

Desert Diver

3 years ago

Ideal was selected by my home warranty. I had an malfuned ecelectric water heater w/no hot water & water leaking from the top junction box. I explained this during my initial call w/ Ideal on a Tues evening. They made an appt for Thurs 11a-3pm. The technician showed up at 1153a, and gave me a call ahead of time to tell me he was on his way.When he arrived he was in and out of my property in under 15 min. Right away he noted the internal damage and confirmed the unit needed to be replaced. My current unit was 2 yrs 7 mo old, and still under warranty. He took a picture of the flooded junction box and the electrical whip. He told me I would have to have an electrical disconnect installed. I replied that I didn't need one, that I was within code because my circuit breaker box was located right on side of the garage door. I've been through this previously with the plumbing company that installed the original water heater. According to the City of Las Vegas Dept of Building Safety, there needs to be an electrical disconnect within site of the water heater or is lockable. I didn't quote this to the tech, I just explained that I'm within code. He was kind enough to remind me that he knows better because he deals with this on a daily basis.Before he left, I asked him about getting a replacement. He told me that I likely wouldn't get one until the following week because there's a possibility they have to wait for one to come in from California. I asked if it were possible to locate one in Vegas and he said there's a chance, but he had a busy schedule on Friday and wouldn't be able to install.So, I gave them a heads up Tuesday about the issue. I let them know I contacted the manufacturer and they said it needed to be replaced under warranty, and at this point I'm expected to wait until the following week to get a water heater.The home warranty Co didn't get a report from Ideal on Thursday. I called the warranty Co at 4pm (4 hours after tech left) and they called Ideal to request the report. I contacted Ideal Friday morning at 845a to ask about the report. I was told the tech was currently working on it and should be done in 20 min. They said I would hear from them or the warranty Co prob within the hour. I called back at 1045a to follow up because the home warranty Co still hadn't received the report. I was placed on hold for just over 20 min. I was told the tech hadn't submitted the report, but the supervisor would reach out and I should hear something within the hour. I decided to call the tech. He told me he submitted the report to the office in the morning and it was in the folder. He said he would call his office.I contacted Ideal at noon and the office explained the charges they submitted to the home warranty. Part of it was for new electrical disconnect and they had to wait on approval from the home warranty before they could proceed. My coverage with the home warranty actually covers additional costs like this. Most plans don't. I told the office staff I was within code and she told me I would have to get a licensed contractor to send them that info and they would note it on the account. Ideal does electrical work, so having this unneeded addition only benefits them, and delays my install.Here's some important info for any consumer reading this. You have what's called a cash out option with your home warranty. They'll pay you to do the work yourself and if it's not done by a licensed contractor, then it wouldn't be covered any longer. I called my home warranty company and took the cash out option. I called my water heater manufacturer and located a different authorized dealer. They had 4 identical water heaters in stock (and another dozen or so comparable for a swap out). I swapped out the heaters, installed the new ome myself, and have hot water. It's now 5:35p on the same Friday.I'm very unsatisfied with the process with Ideal. I have to give credit to all but the last office staff I spoke with. Brooke, Claudia and Trish were very polite and patient. I saved time and money by not using Ideal.

DaWon Turner

3 months ago

Ceiling fan repair. Anthony Green did a great and quick job.

melissa moore

3 years ago

Julio was my technician. He was on time. Wore all the COVID-19 safety gear. He was polite, professional, on time. Did a great job and very knowledgeable. I really feel he knew his business and felt very safe that he did his job great, so that I didn’t have to worry about an indoor fire in my walls due to faulty wiring from old outlets or loose connections. I would call them again if I ever need electrical services!

Mark Roberson

a year ago

My service repair technician Willy was very friendly and professional, he identified that my garbage disposal had gone bad and was the cause of the leak under my sink. I thought that I would have to reschedule another service appointment after he ordered the part, but he had a new one in his truck and made the repair within 15 minutes. I’m very pleased with the service I received today and will be referring this company to all of my friends and family.

Frank Lourenco

9 years ago

This is the company sent out by my home warranty company when our drains backed up. They came out a total of five or six times. Every time they gave us a four hour window, they showed up at the very end. They snaked the line more than once, ran a camera, and then told us our sewer line was broken outside of the property line (meaning we'd have to pay out of pocket, warranty would not cover it). This means digging up the street, replacing a large section of line, etc. It took us 9 days to get a quote for this. Since it was such a big chunk of change I had the line double checked by another local plumber with a camera: he snaked it fine, showed us the video, there was no line break. Ideal sent a supervisor out to verify the line with a camera again, and returned the $250 they charged for the camera run the first time, but that in no way covered the cost of the other service calls nor the inconvenience of 9 days without water (any water down the drain came right back out on the floor in the bathroom) while they tried to fix it and just lollygagged getting us the repair quote. We bought a camping toilet because we were tired of running to local stores to go. Of the five or so visits we had, they only money they returned was for when they ran the camera.

Vicki White

2 years ago

We had an issue with our AC and called Ideal. The owner,Ron Madruga made sure a Tech was sent to our house the same day. The Technician was knowledgeable, honest and within an hour we were back in cold air! So refreshing to deal with a company with integrity and truly customer focused. Add Ideal Service to your Contacts! This company is a MUST CALL.

Jacqueline Lamghari

4 years ago

Ideal services has been to my home numerous times to fix things at my home. Today was by far my BEST experience! Shaun came to my home to fix my garbage disposal. He was very polite and efficient. Will definitely be using them again in the future!

B Sand

4 months ago

Miguel helped twice now, quick fixes for both, a sink and a backyard hose spigot. He was friendly and professional, explaining each step along the way. Would call again.

Sharon Jung

3 years ago

I had to use Ideal Services through my home warranty company and wouldn’t use them again if I had to. Technician showed up on time but he misdiagnosed the issue. My toilet tank was not filling with water even after he replaced the filler valve. He said he needed to do a flush, which is not covered under warranty. Quoted me $235 and came back another day to do that. It didn’t fix the problem. He was about to cut a hole in my wall and pull out the toilet to find the source of the clog. Said it would cost another $450 if he could find the source without having to cut out more of my wall. Before he did that, he realized he should probably check the PRV valve. Fixed the issue. I didn’t need the flush but of course I still got charged for it in addition to my warranty fee. Seems like checking the valve should’ve been the first or second thing to check before doing the flush. Also, he tried to charge me $250 for the flush even though he quoted me $235. Then he tried to justify all the work he did like replacing the filler valve (which I provided) and adjusting my water pressure for why I shouldn’t be frustrated and said “at least I didn’t have to take out your toilet.”

David DeCarlo

a month ago

Anthony was great, very quick service.

Raymundo Avalos

3 weeks ago

Absolutely no respect for any customer whether it be through a home warranty company or if directly with a client.If Ideal feels like giving you the runaround or put you at the end of the list, that's what they will do.I am not sure if this company is a mom's and pop's business, but it is definitely inconsiderate and bad service even after many attempts to repair.They send out none english speaking, so-called a/c technician to your home (wow) that, by the way, lack in experience.Good luck to those future clients. (good for you) If you take this advice, DO NOT USE THEM.

Kimberly Williams

3 years ago

OMG the service was excellent! My water heater busted and I thought this is going to cost a mint. I called Ideal and set up an appointment with Claudia It They came the very next day! They were on time as promised. They were clean and did not leave a mess. Jonathan explained everything to me in great detail. Most important is they did not try to RIP me off! I recommend Ideal services for all your Plumbing needs.

Kim Pickens

11 months ago

We used Ideal Services for some electrical repairs. Nathan showed up on time and was professional, knowledgeable, helpful, and thorough. He figured out the issues quickly and did what needed to be done.

Bobbi Slater

2 years ago

Gabriel was very prompt. He called to allow time for me to be available. He was courteous, got the problem resolved quickly.

Kathy Corradi

4 years ago

We had a breaker go out on our rooftop AC unit and we called Ideal at 7:30 pm. They sent Brandon out the very next day and he replaced the breaker right away. He was very professional and courteous. We will definitely use Ideal again for any electrical or HVAC problems again, it’s a great company with great employees!

Eliana Fresquez

3 years ago

Our ceiling fan never worked for us since buying our home. Turns out it didn’t work at all so we needed a new one. Justin was very helpful in giving us our options and installing our new fan. He made the process quick and easy. Thank you! It was a great experience!

Taylor Cooper

4 years ago

Made my appointment one day and they came the next. Both my toilets weren't working and Jonathan was able to identify the problems right away and fixed them right away! He was great! I would definitely recommend Ideal Services and Jonathan to everyone for plumbing services.

Ed Harvey

a week ago

Anthony Green was great very professional!

AMY ARBELI

a year ago

Dwayne and Conner were great! Very professional and got the work done quickly.

Dusti Fincher

2 years ago

I had Chris come out today to replace my reverse osmosis water system. He was super professional, on time, and polite. He made as many trips as necessary to get the new system working. I highly recommend his services.

Sheila Victor

2 years ago

Our garbage disposal broke on Thanksgiving. I placed a service call on Friday, not expecting a call until the next week. I was pleasantly surprised when I received a call back on that Sunday and got an appointment for that upcoming Tuesday.Dwayne was extremely professional, knowledgeable and friendly. He diagnosed the issue in a matter of minutes and had a new garbage disposal installed in less than an hour.Great customer service all around!

Teri Yach

5 years ago

We used Ideal Services for a leak in our new home and had an amazing experience with their company. The Technicians Larry and Ismael were very professional and clean. Would highly recommend them to friends and family. Steven in the office was extremely helpful with all of my questions and billing information. He also called to check progress and make sure things were running smoothly. Again, would highly recommend to friends and family.

Dorothy Carter

6 months ago

Ali was prompt and extremely knowledgeable. He was able to explain the breaker panel to me and answer all of my question which I greatly appreciated. Ideal services has been out to my location and few times and each time they are extremely thorough.

Lily S.

a year ago

Still not able to wrap my head around what happened with the service call I had with this company through American Home Shield. We were having trouble with our smoke detectors. One morning several of them went off at once. Of course, I called the fire department. They came out and told me that one or more of the devices were bad and when that happens more than one would go off. My understanding was the detectors were interconnected so I was afraid to put them back in the ceiling. I thought this would be covered by the home warranty. The technician came over and without looking at anything said the warranty would not cover the detectors and he could not do anything since they were not in the ceiling. I tried to explain why they were taken out in the first place and I did not know they had to be in place when he came over. If they were left in the ceiling, the sound would be blaring through the house. It is unreasonable to suggest we would leave them in like that with the siren going off. In any event, the 6 smoke detectors were on the table and I could have put them back in the ceiling pretty quickly (even quicker with his help) but I got the impression the technician was not interested in waiting for that. In other words, the customer service was really lacking here, especially since the fee was $125.00 for not even 10 minutes of talking with the technician. Really very disappointed to say the least. First time I had a bad experience with a company American Home Shield sent out.

June Hilliard

6 days ago

Worked with the tech Anthony. Real nice guy and fixed the problem

Lee D

a year ago

Jason was so helpful! Turns out all I needed was a valve connection to be tightened, but I couldn't have diagnosed the problem on my own.

Mark Brown

9 months ago

I had water damage and upstairs bathroom. Called Ideal Services they had there plumber and flooring technician come out to write up estimates. This was on 11-4-22. I have called them several times, and was always promised an estimate right away. This is now two weeks later. Still have now got the estimate. I called Pinnacle Restoration on 11-16-22. The job was completed in two days. Pinnacle restoration is who I would recommend for these types of jobs.

Matthew Cochrane

10 years ago

Called and requested an electric receptacle be installed at a client's Las Vegas office. Left explicit notes with Alex regarding the proximity of the breaker box (within 6 feet, in the same room), the exact type of receptacle needed, and was told that not only would we get an estimate same day, but that we could approve over the phone and have it installed immediately. The electrician Steven arrived and had no idea what needed to be done. The onsite staff had no idea what needed to be done, we were contracting the work remotely. Steven then tells me that the work cannot be completed today, which means we need to reschedule the installation of the battery backup and other electrical devices onsite.If you need service in a pinch, look elsewhere. Unreliable.

Shawna Sebenick

3 years ago

GREAT CUSTOMER SERVICE AND VERY KNOWLEDGABLE! Luis from Ideal Services came out to fix our AC unit and he was awesome! As a first time homeowner we know nothing about our AC unit except for the headache we've unfortunately had since buying the house. Luis fixed a leak and even stayed after hours to ensure the job was completed properly instead of calling it a night and us wait for a follow up. He walked us through the process and told us things to look for so we don't run into any other problems. Fingers crossed we don't run into any now, but if we do I will definitely use Ideal Services again.

Mitchell Fu

2 years ago

Gabriel(technician) did a great job. Great communication and explaining on what he was doing and tips and tricks on keeping my new water heater in peak performance. Definitely recommend.

Michael

2 months ago

Repairman, Showed up on Time as Stated. And The Repairs Were Corrected in good quality Time

Janel Rennie [Goynes ES]

3 years ago

Jonathan Medina of Ideal Services was punctual and friendly. He was able to diagnose and fix the problem with my dishwasher in about 20 minutes. I would definitely recommend them!

Karaa Gibbs

2 years ago

Dwayne was prompt and extremely tentative. He cleaned up and very disgusting stoppage mess and insured everything worked properly before leaving. Truly an amazing plumber!!!!!! Thanks again we appreciate you!

Lorilyn Phillips

3 years ago

Nathan was very professional, called to let me know he was in his way, & gave details on what he was doing, along w/ Cleaning up before he left .
Great experience! Thank you

Heather Reynolds

2 years ago

I just had my garbage disposal replaced by the technician named Dwayne. He did a great job and was friendly and quick. Will use this company again. 5 stars.

Cindy Sepulveda

6 years ago

This company is absolutely horrible at treating their customers. Our ac went out last Thursday and we called that same day to schedule an appointment and they gave us an appointment on Monday so we went 4 days with no ac in this vegas heat. On Monday a man came to fix the ac and he did his thing and it worked fine for ONE DAY!! On Wednesday morning we wake up to the ac not working again! So we call them up again and they gave us an appointment for the following Monday! They really expect us to go for a week with no cold air! We have small children in the house and a pregnant woman. I'm so disappointed in their service.

Anahit Tarakhtchian

8 years ago

Ideal was sent out to fix my garbage disposal. technicians name was Zack. While he was working on the problem he also found out that I had a leak from water filter line fitting. He did clean job, and I highly recommend Zack from ideal services, you wont be disappointed.

Mike Hadfield

3 weeks ago

Anthony Green was the technician that came out to fix our issues. He was great and very professional. He fixed all of our issues quickly and efficiently. Would definitely recommend him to others.

Danielle Templeton

4 years ago

Miguel from Ideal was sent by the home warranty company used by our landlord. I am editing this review now because I cannot let it go. The first visit to confirm that the water heater needed replacement. The return visit to actually install it was horrendous! Our quoted time frame was 2-6 PM. so I altered my work schedule for the day to be sure one of us was home while the other picked up the kids from school. He showed up at 8:10 after a call to our landlord letting us know he was running late and would be here about 7. We have a non-op car in our garage and Miguel argued with my husband about what needed to be moved after NOT mentioning it the first time he was here.The new heater was finally installed for a hefty co-pay of $525. I think my landlord and the homeowner policy was overcharged. This heater is commercial grade and I am nervous about the fact that I can hear it heating and feel the heat from the pilot, when I never could before. We have kids, who should be in bed b y 9 and need to shower first. We had to figure out other arrangements tonight because of the late arrival of our new heater.

Rosie Rose

3 months ago

Anthony Green was very professional on time and fixed our electrical outlets .. He communicates well .. very efficient.. Thankyou

Jimmy Yi

a month ago

Anthony Green was very professional and resolved an issue other electricians could not figure out. He was very friendly and personable as well. Anthony definitely knows his stuff and also shows passion in his work. Thank you!

Shi Davis

a year ago

Chris was the best! Super nice and professional. Fixed my shower super fast with no issues.

shoty sniping

2 years ago

Took a while to figure out what the problem was (water leak) but finally after 5 times of investigating it was found and fixed. The senior tech Dwayne went above and beyond to check every pipe and every seal. Frustrating as it was for the last 6 months , I am finally able to enjoy my home.

Sandy Lashua

5 years ago

Steven, the technician called before he arrived. Was polite, well groomed, very professional. Explained every aspect of the job. Fixed the problems.
We will definitely recommend IDEAL Services to friends.

Sheila Sanders

3 weeks ago

The Tech was very professional and did a great job, he was done within an hour

Junnetta Yarbrough

4 months ago

Company is rude and unprofessional, after coming out to my house to take pictures of what needs to be fixed (water heater leaking) after the plumber left we now have no water 💧 m the whole house.

Heather McBride

9 years ago

Steven was so great! He came to my home on time and fixed my electrical problem quickly! He was very friendly and I would use him and Ideal Services again for future problems :)

D L

9 months ago

UPDATING REVIEW:JORGE CAME TONIGHT TO SERVICE OUR PLUMBING ISSUE, HE WAS SUPER PROFESSIONAL AND GREAT CUSTOMER SERVICE! CALLED 20 MIN BEFORE HIS ARRIVAL AND FIXED THE PROBLEM IN LESS THAN AN HR !!!! WE HAD AN ISSUE BEFORE BUT JORGE DEFINITELY MADE OUR EXPERIENCE A 5 STAR ! THANK YOU...

Delfina Perez

2 years ago

Nathan was here on time and knew exactly what to do. He even found something else that needed to be fix while he was here! I will definitely be calling them when I need their services again. (:

Robert Anthony Garcia

4 years ago

If only I had read the reviews before calling. Home warranty sent them, and they are worthless. Left without diagnosing or trying to fix my electrical issue. Ivan was rude. Do not use.

Sariah Pyne

8 months ago

The handle to my bathtub broke off. I have a warranty contract with AHS and Ideal Services was the contractor that was assigned to the case.After 24 hours Ideal Service had not contacted me as per the contract. I called them. The first time I was on hold for ten minutes. I hung up. Tried again the following day and was able to get a service appointment for the following week. A technician came out and said he didn't have the faucet handle that would work on my fixture and he would have to look for one as my fixture was an older model. He stated that it may no longer be manufactured and that would mean the entire fixture would need to be replaced.I didn't hear back from Ideal Services again, but I did get an email from my warranty company a week later stating they had received an estimate from Ideal Services for replacing the entire fixture because the piece that was needed to repair the broken handle was no longer being made. My out of pocket cost was quoted at over $700.A quick Google search found two different websites with the part I needed. Both sites had the part listed for under $20. Ordered it, it arrived the next day and I repaired it myself.Wish I had done this from the start but I thought it was best for a professional to handle it, especially since I had a home warranty contract. It seemed like the smart thing to do....that smart thing almost cost me $700+.

Zak Burns

4 years ago

This company is a total scam. They have terrible customer service. The ladies who answer the phone go out of their way to be rude and unfriendly. They spend more effort in trying to not fix anything and charging you rather than just fixing the issue. Their routine is to say it is your home warranty comapny’s and not theirs. So they get paid without ever even coming out to your house. Avoid this company like the plauge

Jessica Lawrence

4 years ago

Edwin did a service call for my AC covered under my home warranty. He was very polite, efficient, and informative. I am so relieved to have such professional services available to me. Thank you!

Lesbia Thomas

3 years ago

First time with new Warranty company and Ideal Services was sent out for my plumbing issue . Scheduling was not far out and the technician was professional, knowledgeable and very polite. My plumbing issue was resolved quickly. If I need services not covered by my warranty I plan on using them out of pocket.

Sabrina Barker

a month ago

Anthony Greene showed up perfectly on time and handled our electrical issues extremely quickly. He was very friendly and respectful of our space. 10/10, I would recommend him and Ideal for any issues you may have in your home.

Kimberly Ahlberg [Bryan, Richard ES]

7 months ago

Jorge Martinez was an excellent technician who showed compassion and kindness. He is really good at what he does and had great communication during the process. Highly recommend him to repair/install new water heaters.

Wayne Green

a week ago

Anthony Green was outstanding

Terry Spieker

3 weeks ago

They are refusing to repair My friend home because its a warranty issue his 70+ mother has had to suffer in 110 degrees heat of hot summer months this has been going on for 1+ months and still no date to replace the unit hopefully his mother will be ok while awaiting this poor choice of the warranty company to do the repairs. Also extremely expensive replacement uncle tried getting his replacement done by them gouged him over 10,000 more than other companies because of his advanced age.

Art Garza

4 years ago

David Ramos and Colton Brewer arrived quickly and were very courteous. They figured out exactly what the issue was with our hot water tank and got it fixed in no time. They did a quality job and I would definitely recommend them to anyone needing their repair services.

Katja Preiss

2 weeks ago

Anthony was very professional, and answered all my questions.

Christina Collazo

2 years ago

Ivan was great to talk to and learning myself from his helpful and experienced work. He was a very professional and kind man. I would recommend him to anyone needing electrical work and I would definitely look to have him help with any future electrical fixing.

Karen Leon

6 years ago

These guys did a great job with their services. Joey one of their technician came by in a timely manner and helped us out. He was very polite and knew how to fix the problem without a sweat! I definatly recomend Ideal Services to anyone that has any problems with leaks or water preasure. And they have the best afforable prices !! These guys are the best plumers period. Thanks Joey!

Linda Bushaw

2 months ago

Was able to get same day service. Technician arrived on time, and had my problem diagnosed and fixed within five minutes. Recommend this business.

Ricardo Zepeda

2 years ago

My restroom had issues with flushing and the water coming back up. Jason came and fixed it quickly and was very professional From the get go. Great service.

Al Tagle

6 years ago

After a long wait that was no fault of Ideal Services, I finally got my AC replaced today. David and Charles were awesome! They were professional and explained everything they were doing. They even took pictures of everything so they can show me.Unlike the first group my warranty company sent out that didn't even wear a uniform and came to my house smelling like weed.Thank you Trevor, and especially David and Charles for understanding my frustration. It was never with you. I strongly recommend these guys for all of your AC needs.

G L

5 years ago

Great professional company with a let's get it done attitude. David A, from Ideal Services came out and replaced our controll board quick and easy. He found the problem after I Tried 3 other techs that couldn't. The entire process was quick and hassle free. David was very polite and professional. The office staff was very friendly and professional. I highly recomend them for your repair needs. We need more companies like Ideal Services. Thanks

Anna Gamez

a year ago

Chris was the technician that repaired 3 of our leaking toilets. The repair was scheduled quickly and completed in less than an hour.

Cheyanne Guerrero

a year ago

Angela A. was absolutely super! Talk about a star employee. We initially got a gentleman that was terrible but thankfully we called back and got Angela. Her level of service and empathy to our situation was really impressive. Angela is a true asset!

Kitchen Vixsn

3 years ago

Dwayne came at the end of the day and we needed it done and he was professional, nice, quick(I mean as quick as it is to put in a new water heater). He made sure he contained the leak that was on the heater before he left and we have super hot water and better water pressure now.

Kelly Ng

2 years ago

This is by far one of the best plumbing experience I’ve had with a plumbing company. From scheduling to the service technicians. All very professional. Came in company truck, uniforms & all. Victor was my technician. He had to come out 2 times because my Home warranty had to approve the work. He explained & showed me everything he was doing. He had help from Mr. Franky the 2nd. time, and both were great. Definitely recommend this company.

annette banakas

4 years ago

Had Ideal Services help with my garbage disposal this past week. Friendly tech, he identified the problem, explained what was going on, replaced it in no time! The kind of service i like, quick!

Mary Giraud

2 years ago

Willy came into our home they he very courteous professional helpful explain everything as he went through the process !! cleaned up after himself and with all that had good conversation with him , He fixed my air conditioner got it running and the house is cooling down thank you very much for your service and being outside in this Vegas heat

Rachelle V

3 years ago

I have used this company twice and was lucky enough to get Brandon who not only fixed my electrical issue but took the time explain what was wrong and made sure to check all switches vs. just the one. Went above and beyond on his job. Thank you so much! Highly recommended.

Jonathan Heller

2 years ago

Frankie Castro came to our home to install a new water heater. He was very knowledgeable and professional. He took time to explain everything he was doing as he worked. He also answered a lot of questions my wife and I had about our new home. It was a very enjoyable experience having Frankie as our technician. You can tell he takes pride in his work and his company.

big mer wolf

5 years ago

Was fast and easy to schedule for appointment. Edwin Pena was very nice and did one hell of a job thank so much !!! Had the right parts !!! Will recommend to anyone !!!

David sturdivant

6 years ago

Salesman sold me a 16 seer unit but when I checked it after it was installed, it was only a 13 seer. Called the owner and he told me they were the same price. If I wanted a higher seer it would cost more but a lower seer isn't less???Tennant called me and the unit was leaking water into the building. Owner didn't want to fix he said it rained 2 days before and that was the cause. It was 110 degrees out and there wasn't a drop of water anywhere on the roof. I called Trujillo Refrigeration out to look at it and they found a motor to be bad causing a ice build up.I can't wait to call them to be reimbursed for that. They always want to blame everything on something else and take zero ownership in problems.Good luck to anyone who does business with them..

David Musselman

3 years ago

Dan H came out to take a look at my a/c unit because the outdoor fan wasn't turning on and the unit was blowing hot air. He arrived well ahead of schedule, and he assessed and fixed the problem quickly. He was very professional and thorough in his explanation of the problem and proper procedure to insure the problem didn't persist. Very satisfied with my service.

Emily Ryan

a year ago

Victor was courteous and professional. He explained the issue to me so I understood and quickly fixed it. I couldn’t be happier

Melissa Marks

8 years ago

If you don't read anything else read this...you can request that your home warranty company NEVER SEND this company to your house. It will prevent a lot of hassle to do this now. They are the worst/rudest when it comes to customer service! They were assigned to come out through AHS about a month ago, and I was screwed by the you didn't call back in 10 minutes rule. Finally they said someone would come out but then they didn't call at all, and I was the bathroom. My son tried to explain that I would be out but they just left. THEN they charged AHS for the visit. They are so dishonest, I will reconsider my contract w/ AHS simply because they use them.I also think the amount of 5 star reviews here on Goolge is questionable. If you look on Yelp, there are VERY different types of reviews

Sam Jones

8 years ago

I have routinely called Miguel the plumber and Steven the electrician both from Ideal, for over a year now with consistently superb results in troubleshooting issues on my house.Neat, efficient, clear and direct communicators who get the job done right the first time.In particular I value their advice on which/when older equipment on my older house will require service/replacement for planning my budget.Appointment on-time is a non-issue since they have always been on-time. Modest if not nonexistent parts delays. Ready solutions for modernizing weird old parts.You get what you pay for. They aren't always the lowest bidder but the peace of mind is fairly priced. Zero failures on their work in any form.

Kathleen Holguin

2 years ago

We had a scheduled service for a small leak. Dwayne gave me a courtesy call and advised me of his ETA. He was on time and very professional. He wore his face mask which I appreciated and now that I think about it I should have put mine on as well.

Mandie Medford (HypnoBirthing Las Vegas)

2 years ago

Dwayne was very nice and thoroughly explained his work and what was causing all of our plumbing issues. I’m used to plumbers who don’t say much and are condescending when they do but Dwyane was really nice.

Paula C

2 months ago

Never showed up waited all day

Elizabeth Gonzales

6 years ago

There was no hot water coming out of my shower. My home warranty sent out Ideal services to look at the issue. the technician Joey called 15 minutes before coming to my house to make sure I was home. He had all the parts on his truck to fix my shower issue. He was polite and informative on what he was doing. Now I have a working shower and I had a great experience with the technician and with the company. I would definitely use them again.

Cheryl Williams

a year ago

I requested service via my home warranty company. The service technician was professional and courteous. Found the problem explained what it was and how it would be repaired. I would hire them again!

Adrian Karimi

a year ago

Had them come to my house for an electric outlet issue. I do not believe these people are honest in their diagnosis, and only try to upsell. Also, when you try to call customer service for information you just get put on hold for a long time over and over again

margaret tyler

a year ago

Nate came in I explained to him what was happening. He listen and then he let me know which switches the main switch was protecting my house. How they all work together to keep from setting the house on fire. I really appreciated all the information. He changed the main switch and all is back to normal. Thanks Nate excellent work.

angbald

2 years ago

Kyle was great. Worked fast and accurately. Followed all current covid protocol. Friendly and fast. Would absolutely use Ideal Services again.

Jennifer Sica

2 years ago

Received excellent service from Dwayne
...who did a great job installing new water heater...he had some help frm Edwin and both techs were very polite, knowledgeable and hardworking...Thank u Ideal.

Tommy NobleZ

6 years ago

Awesome experience. Charles H. Was quick, efficient, and very personable. He fixed out A/C right away and explained all the steps he was taking as he went through them. Give this man a raise! Awesome experience!!!

Joey Nubla

2 years ago

Nathan the technician was very professional ,courteous and efficient.
The company even called back Sunday evening to set up the appointment. Will definitely call on them again for future needs.

james ferry

2 years ago

What kind of company does not call you back to finish the job? This one! The service ticket was opened through my home warranty company and after several days, a plumber showed up to inspect my toilet, which has a bad seal. A brief 5 minute visit confirmed this and I was told They will need to get approval to replace the seal. After weeks of not hearing anything back, I called the home warranty company. Supposedly the claim was denied, there was a completely different report given on the situation. We got the ticket reopened and asked for the company to come back out. After 6 WEEKS and multiple calls from the warranty company, we still have not been contacted. The job has been assigned to another company to be completed. Very unprofessional.

Joey H

9 months ago

The company was nice, but the technician was lazy/not capable.This was for a home warranty insurance claim; The technician came to look at my water softener and all he did was test my water. He confirmed that I had Hard water and said my unit must be working.I explained that I have not added more salt to the unit for 5 months and the salt I put in 5 months ago was still there.1. anyone with a water softener knows that for one it should soften your water so it is not Hard.2. you should have to add at least 1 bag of salt a month at a minimum.I would recommend going somewhere elseI have to now get a second opinion so my insurance will take my claim seriously

Shonna C

8 years ago

I had a GFI for my spa replaced at an extremely high charge of 550.00 and had a problem that evening with the power on my spa. I called to schedule the electrician, Steven, to come and look at the problem. I received a phone call five minutes later from the electrician that it couldn't be the gfi. I then tried to call the office to inform them of this call and would still want someone to come look at the problem. I was then transferred to Ron, the owner, who proceeded to argue their point without verifying that the gfi was installed properly. I was very frustrated with this customer service. It is very unprofessional to assume everything was done properly without even checking and arguing with the customer. I had my spa company come out and rectify the problem. The gfi was INDEED installed IMPROPERLY. Ideal services has completely lost a Las Vegas native customer and will certainly voice my opinion to others.

Becky Lilley

7 years ago

Ideal Services is an excellent company! I have used them twice in the last year for AC issues. The office staff is always friendly on the phone! David Arena, my HVAC technician, was very thorough, explaining to me what needed to be done. Courteous, friendly, timely and hard working! I will reccomend this company to my friends!

mjw399

2 years ago

Ideal Services came to my house to install a kitchen faucet. The technician was Victor. Victor did excellent work. He removed the old faucet, replaced it with the new one. I recommend Ideal and Victor!

Christian Salerno

5 years ago

Had a leg of power out at my property and called home warranty that contracted with iDeal Services. My well was shut down with no water to my house, horses and all animals on my property. I was EXTREMELY happy with them. I called and whined quite a bit about getting someone out there and they did. They dealt with me very well and had Mat out there early. We ended having to contact NV Energy to do a meter pull and he waited after hours with me till they showed up around 8pm, even got someone to meet him to bring a 200amp breaker out to us from Henderson, mind you I'm in the far Northwest. Mat and iDeal Services went WELL ABOVE the call of duty for me and my family. I can't say enough good things about them right now!! Thank You!!!!

Mario Cardenas

3 years ago

Ideal Services is a wonderful company to work with. Any time we need something, they always fit us right to get the problem fixed. Very highly recommend. Keep up the great customer service Claudia!

Brittany Palmer

3 years ago

Nathan (Technician) was very professional and knowledgeable about my electrical wiring problems. He arrived in a timely manner and wore a mask/ face covering within my home. He was also honest of the wiring mishaps found and gave options regarding repairing the damage. I would recommend him and this company to other home owners and friends, in need.

Joseph LaSpina

3 years ago

Ideal Services was sent to us through our homeowners insurance. Kyle showed up on time or early each time an appointment was scheduled. Kyle was very professional, created a log of the issue, and the company came up with a plan to repair the issue. Kyle made the repairs on the second appointment, and the issue is resolved. No more leak, and the water to the fridge works. It was quick, professional, and Friendly.

Michelle Williamson

3 years ago

i was very satisfied with the service...i needed more work than expected and the worker got a prior authorization in minutes when it normally takes 24 hours. he completed the work and cleaned up after himself. he was bery curtious and i couldnt be any happier thanks guys!

steve schultze

4 months ago

The tech, Anthony, was great. Very professional. No problems; however, the issue I experienced was with lady scheduling my service. I received a text today stating, Thank you for confirming your service from 2:00 - 6:00 pm. First off, I never confirmed it. Second, my appointment was scheduled for 8:00 - 12:00. I called and the lady (M) said that time is booked. You have 2:00 - 6:00. That was not the original time we had agreed upon the week prior. I would have NEVER agreed to that time, for it would not have fit to my schedule. She was not apologetic at all and did not try to resolve the issue. Luckily I was off, but had I not been... Upon concluding the call, still no apologies nor thank you or good bye. Very poor. The people that answer the phones paint the picture of your company.

Mary Lu Horkay

5 years ago

The scheduling staff and Ricardo were so helpful! Ricardo had the part oon his truck and fixed the eatery heater quickly! very nice young man!!! Thank You

K. Gwei

2 years ago

I had an issue with my lights not working in my bathroom and garage. I paid a service fee over $70, to have them take a look at my lights. Someone came, fixed the bathroom lights by just clicking a reset button, took no more than 3 minutes. Then I was told they couldn’t fix the garage light issue because it was in a different room and I didn’t specify that I had more than one issue. $70+ for 3 minutes of work!? Extremely frustrating.

Marcos Montes

3 years ago

From the moment Claudia answered the phone she sounded confident, knowledgeable and compassionate. She also kept me informed about the expected arrival time of the technician and any financial obligations I may be walking into. You also couldn't have sent a better electrician and person to my house last night. Thank you Ideal Services!!

Liz Davis

3 years ago

My husband and I have had the BEST experiences working with IDEAL SERVICES for our plumbing issues. FRANCISCO in particular has been amazing. He knows what he is doing, plus he's so pleasant and careful with your home. Also he helped us with getting approvals with our Home Warranty which was above and beyond. Wish we could give him more than 5 stars!😊

elizangela monteiro

a week ago

We called them to come and check strange noises on the pipes. The guy said a valve needed to be replaced so he was going to report it to the insurance companies. However for the insurance they just said there was no problem. We lost the chance of using the insurance. The problem is still not fixed and they just don’t explain what happened after the visit. We asked for a visit report but they said the guy did not take notes. Despite we’ve payed for visit they just don’t care about coming with an answer. Lost of money and time. Absolutely disrespectful.

Leila Garcia [Stanford ES]

4 years ago

This company deserves 0 stars. What a waste of my time and money. Came out and didn't diagnose and left and is sending a bill for $75. No work was done I'm not paying for him telling me it wasn't covered when electrical outlets are clearly covered. When I tried to complain the owner or supervisor never returned my calls. Ivan added to paperwork after I signed it, Do not let these crooks into your house. Scary that they are connected with so many home warranty's. I'm doing my best to ensure they are not going to be a perfected provider for American First based on Ivan's treatment.

Charlie LV

2 years ago

Ideal replaced a leaking water heater with a tankless. Techs (Dwayne and Tim) were awesome answering questions and providing info all along the way (I can be a little nosy).

robyn malofy

2 years ago

Nathan was professional, knowledgeable, respectful, and on time. Serviced through the home warranty and he fixed our exhaust fan in less than 5 minutes.

Mic Live

5 years ago

Ideal services replaced a broken garbage disposable on 7/25. The tech was in and out, in about 15 minutes. At first, I was very happy with the speedy installation. Later on that night, I’m doing dishes, and water starts to flood my kitchen from under the sink. I open the cabinet door under my sink and the garbage disposal is hanging freely while water runs like a waterfall into my kitchen. I’m very upset about the situation, but I remembered the tech said his work is guaranteed for 30 days if anything goes wrong. Cool, I’ll just give them a call and they will be back tomorrow. Right!? No!! They give me the run around telling me it is not an emergency so they can’t see me until Monday afternoon!! I have had no use of my sink or dishwasher for about a week and dishes are starting to smell!! Instead of trying to help me out, I am put on very long holds, and talked to very rudely by a woman name Noria ( felt like this was a fake name ). I tell her that I have 4 kids and eating out every night is getting expensive. She has no remorse for me and tells me that this is not an emergency and I will have to wait. I thought the work was guaranteed!?! Not on the weekends though!? Maybe this company is only “Ideal” on the weekdays. Because there has been nothing “Ideal” about any of the services provided. What happened to people doing good work? I understand that mistakes can be made, but after the mistake has been made, somebody should offer to help!! Not push us off until Monday, just because we are going through a home warranty and we aren’t paying you directly. Who cares right!? If you want “Ideal services” please look elsewhere.

Dan Green

4 years ago

Incredibly helpful staff and top notch technician(s). Thank all of you very much for getting my A/C unit ordered and installed so fast.. The technicians Dave and Marcos were professional and friendly..

Magdalena Galindo

3 years ago

Hiring a plumber can be so stressful!! Not with this company. Claudia, in the office, is very compassionate and sweet! Miguel came to our home and he was extremely professional and very quickly diagnosed our issues. We were quite concerned about a leak and he took the time to teach us how to read our water meter, in case we have the same fear in the future. We are very pleased with the service that has been provided to us. We couldn't be happier!

Mechele Griffin (PZ Independent Consultant)

3 years ago

Very quick response to my call and technician was very professional and explained everything he was doing. They were on time and finished job in a timely manner. I definitely will use their services in the future

Robin Terry [Martinez ES]

4 years ago

Very professional. The tech guy Ivan was efficient, very friendly and did a great job replacing a broken ceiling fan. Thank you and we highly recommend this service. --Robin

Laurie Innis

8 years ago

Ideal services is great. Ideal services was here as we were having issues with our smoke alarms. The owner of the house is not only severely disabled but also living on a fixed income and Steven MacBride went above and beyond to work a deal that she could afford. We can now feel safe in case there is ever a fire. Thank you Ideal Services for hiring such a thoughtful, conscientious, and thorough worker. You will be getting our recommendations in the future and if we have to call the home warranty company again we will request you. Also for those reading this, they also do, Electrical, AC, and plumbing services.

Alex T

5 months ago

Poor service, unprofessional technician, problem was never solved, unprofessional call center, will report them to the home warranty company, very bad experience, The guy just came in, took a few pictures for his work order so they can bill the warranty company and get paid, hope you do not have to deal with them, not recommended.

dianna day

2 years ago

Ideal services has the contract on my home warranty.A day before thanksgiving suddenly I was without power in several of my outlets. Immediately I checked the breaker box. No issues there. I called to report issue. Of course there were no appointments available until the following Monday. I asked the gentleman on the phone at ideal services was there anything besides the breaker box I could check. His response was no. Here we are Monday. Ideal services shows up ask me to access garage reaches over to outlet presses button and says that will be $75. What a scam!!! He knew exactly the problem without asking me a single word. What a joke of a company!

cynthia reyes

a year ago

My experience with Chris again was very professional. He was very knowledgeable and was able to translate technical terms so that I could understand it easier. Highly recommend him and ideal services!

olaf ortiz

3 years ago

Ideal was great! Technician was very knowledgeable taking the time to explain the issue and how the part replaced worked. The service was quick as well! Fabulous job!

maleta Trainer

5 months ago

we have a guest shower light switch not working, called this Company and they response right away, call the same day and receive the service the same day, thought we have to make an appointment but they responsively respond back and take care of the situation. Thank You to Anthony Green for coming thru. very kind and Professional.

Meat Curtain

4 years ago

Perhaps you might want to talk to the employee who pulled out in front of another vehicle (Red Toyota Pick-up) while leaving the bar at Village Pub off of Gibson on November 5th approximately 4 PM. Perhaps since he lives at 80 On Gibson apartments, he figures it is only a 1 mile intoxicated drive, no harm no foul. Might want to rethink your decisions while driving a billboard for your employer. Positive about the date and time. Tech as a long beard.

T2the Heart

3 years ago

Dan H. was professional, friendly, and he was clearly an expert in his field. He quickly assessed the issue and tackled the problem. We definitely recommend Dan and his company!

Ralph Giambra

4 years ago

Had electric HCV problem.Have used other companies in the past and they all try to upsell on everything.Not these guys. Highly recommend this company, Ideal. They were neat and quick and didn't take shortcuts like others. Dave, Dave, Ivan, and Lous are the best. I will be calling them shortly for plumbing issues.

Charlene Barber

3 years ago

AMAZING SERVICE! Ideal Services is prompt, professional, knowledgeable and courteous! I have AHS warranty - they had another company come out to the house (All Desert Electric). The rep who they sent out who was supposedly an Electrician literally did nothing. He went into my home, checked a couple plugs ( the issue was OUTSIDE not inside). I told him it was the sensor for my porch lights. Because it was raining, he didn't want to get his fancy clothes all wet, (he wasn't dressed to do actual work) he said he didn't have the part and would be back to fix it... he then left. A couple hours later, AHS denied the claim saying the tech had said it was rain damage. I was furious. I spoke with AHS who then said they would have another company come out for a second opinion. They sent out this FANTASTIC company, Ideal Services, for a second opinion. Within literally minutes, 8 minutes to be exact, the Electrician, Luis Diaz, with Ideal Services had the diagnosis of the problem that the photocell had gone out from age and the fix all taken care of! Thank you so much for all the exceptional work you provide!

Paul G.

4 years ago

David was very professional and friendly. He was also very knowledgeable and was able to rectify the problem with my ac unit. I would definitely recommend David with Ideal services for all your heating and air conditioning needs. Great service!

Eleanor R

4 years ago

He came right away at the right time, and he fixed the electric problem within few minutes while the another handy man took for two hours to fix and then give up before. It was great!

Edgar Ruiz

7 months ago

I’m cancelling my home warranty and getting one that doesn’t work with them. Ideal Services is the worst company i’ve ever dealt with. I’ll make sure my warranty company knows it’s because of them that I’m cancelling.

ED Madratty

3 years ago

Best company ever! Super essential. If you need any of the basic services like plumbing, electrical or cooling and heating give them a call. Doing a remodel? They do that too. Redesign, additions, pretty much anything you can dream up to have done at your casa!

Evelyn Castro Kleven

2 years ago

First American home warranty never sent over my work order, but Kalena from Ideal Services called them, got the order and sent Nate over to my house within 15 mins. He replaced my breaker and I now have air conditioning! Thanks guys.

igotthuggery

2 months ago

Anthony G. was super kind and helpful. Addressed and fixed our issues in little to no time. Very informative in regards to additional questions I had. Would highly recommend. :)

Briana Hayward

2 years ago

Rip off... I was told I had to pay 1000 out side of my warranty but they do not provide any invoicing for the work just a receipt...now how am I supposed to pay for something I have no knowledge off.EDITOh thanks for responding Ronald. Is $345 your new price? As it is the 3rd I've been given from your company. At least this one has been provided to me in writing. Thank you$1045 to $685 and now $345 for earthquake straps in a one story home where the pipe is secured in the foundation???? After you were informed that I had a single story home (since you've never been to my home) you still insisted that I needed them because my pipe (which is only 4 feet off the ground) runs up to the ceiling. Still with all the correct information being given you have still stated that you won't even repair the leak you agreed to repair unless I agree to be extorted for an earthquake strap that no building code says I need.

Mickygirl

3 years ago

Justin, the technician was awesome. He stopped by at the appointed time, wearing his mask and was able to assess the problem quickly (I needed an outdated circuit breaker replaced) I say 5 thumbs up for Justin and Ideal Services!

K'ahnni Battle

4 months ago

Anthony green came and resolved our issue within 10 minutes of being here. Absolutely fast and quick

Cole MacDonald

2 years ago

The manager there was absolutely horrible, escalated multiple conversations with me or my warranty company. Made me pre pay for a water heater then refuse to install or made decisions without even speaking with owners of the property. Had to repeat my self multiple times to different people, worse experience I have EVER had with a company. Even the warranty company doesn't want to work with them. I would HIGHLY recommend using any other company then this one. I went 10 days without NO RUNNING WATER. Hired a new company they came out next day to fix the problem.

Isabel Garcia

3 years ago

Gabriel, came out for plumbing in our laundry. He was very efficient and gave us great customer service. He figured out what the problem was and fixed it. When using this company I highly recommend him.

Blanca Saldivar

3 years ago

I received a call from Claudia 30 minutes in advance of arrival, which was in the early part of the 4-hour window of the appointment. The technician Luis was very knowledgeable and professional, he reviewed all the electrical features of my home, made suggestions for improving some. I would recommend Ideal Services to others.

Mackenzie Parker

3 years ago

Juan was very informative and fast. He called and gave me an approximate time of arrival and came is ready to work fast.
He even finished well before I thought he would
Great job and thank you

April Blossom

2 weeks ago

Anthony green deserves 10+ stars ! His customer service was fantastic, worked quickly and efficiently and very professional. Great person overall !

Holley Holran

2 years ago

Victor from ideal services to as at my house today and within quick order had installed a new garbage disposal. He cleaned up and was so sweet and nice I always want Victor to be the one sent to my house. Thank you Victor and Ideal Services

BearNDesert LLC

a year ago

We had a bad leak in an upstairs shower that flooded a room downstairs. Miguel was prompt in his diagnosis and worked hard to insure it was fixed in a timely manner and with as little disruption as possible. Top notch service!

Vernon Gaines

3 years ago

Dwayne and De'Andre provided excellent and quick service for what I thought was a huge plumbing issue. They were very detailed with explaining the problem and how it can be resolved quickly as well as maintain the quality of the plumbing at the same time. I appreciate their patience in the heat and fixing things at a quick pace that provided customer satisfaction. Thanks to Dwayne and De'Andre!

Pia Tillis

a month ago

Anthony Green was awesome!

Jeff

2 years ago

Dwayne and Chris were fantastic. They were earlier than my appointment time. Fixed my issue quickly. I would highly recommend Ideal Services!

Angel Vazquez

3 years ago

Dwyane was amazing and was on time. Did the work perfectly and left my garage disposal like new. Thank you so much and I highly recommend them.

Susan Ou

9 years ago

We had a leak issue on July 4th and needed a plumber immediately. When a lot of the plumbing companies were closed on holidays Ideal Services was open. The office staff was very courteous.We were glad that Ideal Services sent Miguel out to help. He arrived promptly and went to the attic to solve the issue right away. He was very professional, friendly, and efficient. He was knowledgeable and solved our issue in a very timely manner.We thank Miguel for working in the attic on such hot summer day. His excellent service was greatly appreciated!

Mike Ross

3 years ago

Once a work order had been established with Ideal Services through our home warranty company, we were contacted and an immediate service call was set up to restore power to our AC unit that had gone bad. Without this prompt service, our AC repairs could be further delayed, so thank you very much to the service technician Nathan who promptly and efficiently completed the job in the same day notified.

Charles Farber

2 years ago

Company is used by my Home Warranty and would not only absolutely not recommend them but they should be barred from the home warranty company. They came out for a leak in my kitchen and left only to find out from the home warranty company that he could not find the leak even though I told him where. He said to call him on his cell if leaks again. Kitchen got flooded and he would not answer text or cell for two days so called office and they said he closed it out and had to recall with home warranty. Called them back to get them back out and he said he could not find it again after I told him 3 times he was looking in same spot. Finally found it after I showed him point blank myself and he leaves and said he was going to submit the authorization. Instead he lied and went back and submitted that I caused the leak when showing him. Kitchen flooded again and now getting a different plumber with home warranty after multiple calls, lies, and incompetence.

Fast Pay

2 years ago

Just a few weeks after moving into my home the electrical in some of the rooms went out. After one company came out and couldn’t figure out the issue ideal sent Julio out and he was able to fix my electric in just a few minutes. He’s was very knowledgeable, and professional. Will definitely repeat if needed. Thanks Julio!

Pauline Bahat

2 years ago

I needed to patch a small opening in the wall, un professional guy came to the house with patching materials like mad and water , didn't use any floor cover or furniture cover, he left the patch un done stating that the company doesn't pay to smooth the patch.at the end the guy used a dust pan metal to clean the hardwood floor ,caused damages to the floor.This company is definably not Ideal to me its a disaster I will never use this horrible company . Be carful who comes to your house

Stephanie Khan

2 months ago

Anthony was wonderful. Very professional and diligent. He should get a raise.

Lelana Kofford

3 years ago

Our service technician Edwin P. Was amazing! He was very thorough, and was even so amazing when my son wanted to watch what he was doing! We are so happy with our new garbage disposal! Thank you!!

Sharee

3 years ago

Ideal Services are great! Everyone we worked with was very knowledgeable and thorough. It is hard to find someone you can trust so I am so glad I found Ideal Services, they exceeded my expectations!Jessica took really good care of us and answered all of our questions and concerns. Don't hesitate to call them, they will take great care of you.

C N

2 years ago

I don't typically right reviews, in fact I'm the guy who won't even send food back if it's wrong so you know I feel strongly about this review. Service was part of a home warranty ticket for a leaking sink and stuck faucet. For starters, each and every visit by a technician was later than the quoted block of time and not once did I receive a call from the technician informing me of the delay. Only when I called into the office 30 min prior to the end of my allotted window was I given an update. I'll grant that they did fix the leak. The faucet was rife with complications ultimately leaving us without water to the kitchen for approximately a week. Scheduling a revisit was delayed by warranty company approval even as I offered to pay out of pocket for expedited service (admittedly I'm not sure if this is standard practice but inconvenient nonetheless). Once the hose was repaired, the technician closed the ticket stating all was fixed when in fact the water pressure at completion was dribbles compared to baseline. A second tech was requested to inspect the work, who was in the house what couldn't have been more than 20 minutes. He took video, hemmed, hawwed, didn't use a tool, and left to consult his superior. I waited 2 business days before calling myself to inquire on an update. After being on hold for 30 minutes, I was told the tech left notes and that my water manifold would need replacing at a cost of 2300 dollars. When a manager was requested, I was put on hold 5 minutes and then told none were available. I called the warranty company, obtained a second opinion from a separate company. The new tech was there 20 minutes, inspected the hose, cleared debris and my pressure was 100% improved without even inspecting the water manifold. Ultimately, I felt this company did not respect my time and call into question their competence as they intended to charge 2300 for extensive work when it was simply a clogged hose.

Tony Tajalli

5 years ago

If I could give ZERO stars, I would.It has been a disaster dealing with these people the last 3+ weeks.They don't follow up, their customer service stinks, and they do not take care of customers.Their technician showed up to my place to fix a plumbing issue. Not only he didn't fix the issue, he made matters worst. He misadjusted / broke my water knob and I haven't been able to take a warm shower in my own house for a week. The owner Ron, wants me to pay them almost $400 in order to send the so called technician back to fix what they damaged / caused in the 1st place!Every time I tried to contact someone in upper management, a dispatcher responds to me.I think the owner is too good to reply to my concerns.I had a major surgery and I haven't been able to take a warm shower at my own place.These people do NOT take care of customers. Stay away from these people. Do NOT do business with this company. Take my word.Perhaps when they receive the demand letter from my attorney shortly, I'll get the attention of someone in upper management rather than a dispatcher.

Robin Redbreast

2 years ago

51 days ago I came here and wrote a GLOWING positive review for this company. I WAS SO VERY, VERY wrong. Alfred (from Ideal Services) installed my garbage disposal and it started leaking again in the same way. It obviously had been leaking for a while because there was black mold. I called Ideal Services and they told me because I used my home warranty company (First American Home Warranty) for the job order they can not take responsibility for their poor work even though Alfred is now fired and no longer works for the company.Now I am told I must file a new clam with the First American and pay ANOTHER $75.00 to fix bad job done by Ideal Services (who were assigned to me by First American).This seems like a circle scam to me. So, you pay one company $75.00 to send someone they have chosen to do the job. The assigned contractor does a poor job that holds for just over the 30 day Warranty. Then as soon as it breaks again the first company gets to charge another $75.00 and it is at their discretion to resend the original contractor that did the bad job in the first place. This vicious cycle can go on and on.This should be illegal. Do not use Ideal Services or First American Home Warranty. I would not recommend either of them anyone.

Lizzie Young

2 years ago

Ivan was the electrician that came to resolve my electrical issues. Ivan was knowledgeable and thorough. He arrived on time and was able to figure out the problem quickly. He resolved and fixed my electrical problem in no time! Thank you!

Jamie Worster

6 years ago

Had to have home warranty work done and this is the company they sent. The big issue they made sure to make sure to word it in a way we would have to pay out of packet and not be covered, it should have been. I had them do it because it needed to be done and just wanted it done. I should have called around for estimates. After they fixed it the very next day it broke to where water was running out causing flooding on the side of the yard. So we had to turn off water to the whole house. They send out their on call person who said they plastic places (normal plumbing pipes) needed replacing due to being installed incorrectly but he didn't have them on his truck. The guy who installed it has the pieces on his truck and he is off weekends. So we have to be without water for a whole weekend due to them not installing correctly and their workers taking their trucks home when off for serveral days!!! We have kids who need to shower (will miss school Monday since they haven't had a shower since Friday night) and toilets even when we pour water in doesn't have enough press to flash so it will just sit in the toilet till we have water again and the paper in the trash. All of which is very unhealthy!!!

Corliss Douglas

a week ago

Anthony Green, the absolute BEST... professional, experienced, and on-time...

Mark Saito

9 years ago

I am typically not one to complain but this company sucks! I requested their services to fix an electrical problem I had and they charged me about $850 for something I later found out could have been done for about 1/3 of the cost. 2 Electricians came out to fix the problem, and they were supposed to give me an estimate before they did any work but they didn't they just went ahead and fixed it and over charged me. I was told that one of the techs was standing around half the time and smoking cigarettes outside and they were only there for about an hour. So after that I called to complain about the big bill I received that was supposed to be just an estimate, and every time I asked to speak with a manager they would put me on hold or told me that I would get a call back, (worst customer service) but I never got a call back so about 3 days later I speak with owner and says that he cant do anything for me, finally he said he would take off 10% for the bad customer service. Ideal services provides the worst services that I have ever had to dealt with, BEWARE OF THIS COMPANY!!!!

Jasmine Bailey

a year ago

Ideal services was the best plumbing service I’ve ever used! Chris came to my house in time, his customer service was great. He worked very fast and was thorough!! I’ll give this company 5 stars anyway!! Thank you Ideal services!!

Alicia Curtis

2 years ago

Ivan was prompt and very nice. He switched out our non working fans and gave me the choice of which side to put it on. He also advices me to where to buy an extender if needed. We were very impressed.

Neil Berson

2 years ago

Found this company through my home warranty. They have sent Nathan out to my house twice for different issues. He is punctual, professional, knowledgeable, and fast. I highly recommend this company and ask for Nathan.

Owen Boren

3 weeks ago

Quick, professional, friendly. came early

David Bernstein

4 months ago

They misdiagnosed the cause of the leak. Refused to listen to reason. Took a know it all attitude. Stay away from them.. I had to call a different plumber to get the problem fixed.

Shivanyaa Kanapathy

2 years ago

Edwin P was great, on time, professional. He was easy to talk to and gave recommendations to avoid the issue in the future.

Swiggity Swoogity

a month ago

Very satisfied with Anthony Green, he was very helpful, informative, and was thorough in his explanation of things around the house

Kenneth Salmeron

3 years ago

Ideal? This company's services are nowhere to ideal. They sent a tech out named Colton through home warranty, he opened two faucets and falsified a report saying he did a full inspection. When I called to sort out the situation a lady called Trish disconnected the call on me.I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

Stacey Wooden

2 years ago

Victor called before his arrival and once here, quickly diagnosed the problem with our disposal. He was very courteous & professional.

Armondo Solid

2 years ago

If I could give them a negative zero I would!!!! This is the worst company in the world! The office staff is so unprofessional, rude and uncaring! The technicians are clearly incompetent! I have had 2 techs come out and say the same exact thing and neither have done a thing! I am STILL waiting for a water heater! If you can avoid using them I highly recommend you save yourself the frustration! THE WORST OF THE WORST!!!!!!

Jenna Lopez

7 months ago

Louis was great fixed our issue quickly and efficiently, very knowledgeable and saved us from a house fire!

Jack Ford

3 years ago

More complaints than I have time to post this morning. I'm waiting for someone else I hired to come and (hopefully) get the plumbing repaired that the Ideal tech couldn't fix in 3 different trips. Oh, and there wasn't an option for no stars._________OK - I rented a 75' snake from Home Depot, and hired a guy upon the recommendation of our realtor. He brought one guy to help him. When he got here it took maybe 5 minutes to explain everything that had happened with the warranty co and the (alleged tech) from Ideal. That tech told me last Thursday he was going to get permission to look in my drain with the camera because he was in about 10' with the snake and couldn't go any farther. Never heard anything back. Called yesterday and the girl in the office was going to check on it for me. Hour and half later I finally called First American Home Warranty - they called Ideal. They were told there was a foreign object in the drain and that isn't covered.Well the guy I hired today was here about an hour and 20 minutes. The only blockage he found was hair! Carried the snake upstairs, ran 75' of snake through the drain, reinstalled the toilet, carried the snake back down, cleaned up and even did a small repair on our front door - all in less time than it took Ideal's tech (so called) to make up excuses! 18 days later ..... finally unclogged - WITH NO THANKS TO IDEAL SERVICES!!!

Jonathan Figueroa

3 years ago

I had ideal services come out to service my clogged sink. The tech that came out was Joey. He was very polite, clean, and offered to put on shoe covers.He resolved my problem in less than 10 minutes and was very knowledgable on taking care of the issue. Would definitely recommend this company.

J Kwan

3 years ago

Nathan arrived within the scheduled time frame for electrical service. This being the pandemic months, he was also wearing a face mask. He quickly troubleshooted the problem and resolved the issue (outlets not working). He explained how some of the wiring works on GFCI outlets. On the second issue, with a broken GFCI breaker at the power panel, he verified the problem and worked quickly to replace the malfunctioning GFCI breaker.

Kenia A

3 years ago

My call was answered by a real person, Claudia was so nice and helpful. Got an appointment the same day. Service tech was on time and fixed my problem in speedy time. He was nice, friendly, and respectful as well as being a genius! I would absolutely recommend them and I will use them whenever I need them for future issues.

Bonnie Ybarra

4 months ago

Knowledgeable, on time, great service!! 100% recommend!!

SPIRITOLOGY SENSE

2 years ago

I DO NOT recommend Ideal Services. They are the complete opposite representation of honesty and integrity.
They WILL send an invoice for services NOT rendered. Spoke to Brittany; the customer service representative and she fail miserably at offering customer satisfaction.

Jeff G

5 months ago

Excellent service by Ali. Also answered some unrelated general electrical questions we had.

Epic Channel Epic kid

3 years ago

Like the review previously I’d give no stars if I could! My recent experience with Ideal Services was horrible. My home warranty assigned them to find out where a leak in my bathtub was coming from. Frankie comes out and says it’s the tub spout/diverter, which he has to order but will take 1 to 2 days (its Wednesday) and as long as we do not use the tub it’ll be fine, he noticed that the wall was damp. No call or follow up from Ideal Services so I call Friday, part isn’t in should be Monday. No word on Monday, in the meantime there is water now in the walls that has carried to the shower because there is still a leak. Come to find Frankie misdiagnosed the problem. I call on Tuesday, the girl there, Nicole I believe her name is was very impatient and just rude even sighed when I asked for the name of the part needed asked for a supervisor after being out on hold for 15 mins Jae come on the phone extremely nice got Frankie out on Wednesday (a week later). He comes out and says he has to send pictures to warranty place and would call or come back out next day.... surprise no call so I call oh I’m sorry ma’am claim was declined not sure why. So over a week later I am still with a leak (water has been shut off no walls in my bathroom because Ideal services dragged their feet on getting the supposed part that wasn’t even the part I needed in the first PLACE! So they quote me an amount for them to fix it, are you serious after no follow up, a misdiagnosed problem, a rude office girl, again no follow up to tell me it was declined I want to use you. HORRIBLE SERVICE! It’s not about the claim being declined it’s the lack of follow up and misdiagnoses because it caused more damage and made it a longer process!

Fox Fur

2 months ago

Anthony is the absolute best. He is very professional, quick and proficient. Definitely will do business with him in the future

Craig Finetti

8 years ago

Could not be more pleased with the level of knowledge, professionalism, and courtesy I received from Steven, the Master Electrician from Ideal Services. Remember when commercial flying used to be pleasurable?....When an airline treated you with respect...LIKE YOU ARE AN ACTUAL PAYING A CUSTOMER!!!Steven's expertise, efficiency, and respect for me and my family reminded me of those days. He diagnosed and repaired our electrical issues in a cautious and calculated manner that insured safety for himself and my home. It turned out that our problems could have resulted in great damage to our home and potential harm to my family and Steven was genuinely concerned that diagnosis and repair be complete and correct. He worked at a pace that was systematic, methodical and still expedient. I feel that my family is now safe with regard to the electrical in the house. I sleep better knowing that this issue has been corrected. Thank you Ideal Services and Stephen!

Johnny Davenport

a month ago

Anthony Green serviced us today and was informative and helpful. Checked everything out in a timely manner. Thank you very much

Edot Browne

6 months ago

Took 4 visits non on time... not professional... was a nightmare... took 1 month and half to fix a small problem

Marilyn Stell

a year ago

Dwayne did an excellent job, was very professional and prompt. He was very thorough and provided additional information on staying safe with a gas hot water heater.

Carol McEwen

3 years ago

Jonathan did a wonderful job. Replaced a leaky kitchen faucet did an excellent job. Customer Service was great and courteous.

Paul Woolley

a year ago

Victor and angel were on time (big plus!), professional, efficient and truthful with the repairs that needed to be completed. I will use them both in future and recommend them and ideal services to family and friends!

Armand Reyes

a year ago

Chris was very skilled and knowledgeable in his trade. Was able to fix the issue and cleaned up very well! We were very happy with his service

McKenna Fielding

4 months ago

so thankful to have had a great experience with Anthony fixing some electrical quirks around my home! He made the repair simple, understandable, fast, and easy. Adding this company and their contact info to my list of go-to people in town. looking forward to having them over for future projects. highly recommend!

trang truong

2 years ago

The technician Ismacc (sorry if I spell it wrong) came out in time and did an amazing job, he was in and out in less than 15 minutes. Super professional, no shady business at all!

Loretta Lentine

3 years ago

Dell was really amazing. He did the job and did it right. He didn't try gouging us and had the job done properly in a quick amount of time.
I'm very happy with the work.

phil a

a month ago

Amazing top notch staff!!

J

a year ago

Ideal services was contracted to replace my water heater through my First American Home Warranty. The plumber, Victor, was decent and did get the water heater replaced. The issue is with the office and administrative staff. Hold time is ridiculous. Every time you call, you’re greeted with “thank you for calling ideal services, Please hold”. And you’re holding for usually an hour regardless of what time you call. I brought up the issue with being put on hold for hours and the representative was not apologetic at all and even said I can ask First American for another contractor.Also, ideal services managed to charge me an extra 530 dollars for some dubious “upgrades” to piping that they said were “out of code”. My house was built in the mid 90s and the water heater they replaced was only 1 year old. The company was unprofessional in letting me know what exactly I’m paying for out of pocket that isn’t covered by the insurance. Felt ripped off but I had no choice since I needed hot water.Worst part is once they NEVER called me or told me the county inspector for the new water heater was coming and that they scheduled the appointment without my knowledge. I was not in town and they had come and I wasn’t there. The county inspector said they usually do this and rescheduled with me directly. Extremely unprofessional of ideal servicesRecommendation to others: ask your home warranty to change providers if they assign ideal services to you.

BY Alise

6 years ago

It all started out just fine..Ideal Services sent a wonderful plummer to my home. The toilet would not stop running. He fixed the toilet and it stopped running, however after he left I noticed the toilet would not flush.. I called the company back to request the plummer return. After being on hold for 8 minutes. I was told the 1st available appointment was 4 days away. I explained to the semi rude phone operator the driver just left my house..and to get the toilet to flush I have to put my hand in the bowl and that's disgusting, long story short I called my home warranty people and told them that I didn't like the level of service, they immediately sent someone else from a different company to fix what the first plumber should have fixed.

william sausa

a year ago

Worst service ever. Stay far from this fake company. update! They stole your money working with the insurance, they will never fix your devices because they are partner with the insurance. They are liers, please stay away from these unbelievable ignorants.

Ma'ayan Emunah Klein

2 years ago

The office was great about rescheduling the original appointment when it did not work with my schedule and keeping me updated about the technitions arrival time. Victor arrived in a timely manner and worked efficiently and quietly (I work nights and was sleeping) without need for supervision. He sent my son to get me when everything was finished and was sure to show me the new garbage disposal and test it prior to leaving to ensure there were no further issues. Great work, Thank you.

karen marsicano

6 years ago

They are the worst!!! My home warranty company contracted them out to fix my larger downstair's a/c unit and first they made us wait a week in a heat wave, and when they did arrive the technician worked on the wrong unit and proceeded to take a power panel out of my smaller working unit stating it was burnt out and had to be replaced. When we realized they worked on the wrong unit we called and they returned with the panel and admitted their mistake. Then they finally looked at our broken larger unit and claimed it was an electrical issue and had an electrician come look at it. Once the electrician came it had been two weeks in over 110 degrees with no air downstairs and he reported that there were no electrical problems at all and it is an a/c problem. Now my home warranty company wants to send them out again but they cant make it out for 4 more days! They could care less about customer service and have incompetent techs! If I could give them 0 stars I would!!

Mary Terrell

2 months ago

George came out to replace a leaking disposal and he couldn't have been nicer. He made quick work of the repair and was even early. If I have any issues in the future, I will definitely call them for future work.

Kirk Huber Jr.

2 years ago

Ideal was dispatched to my home through American Home Shield to fix an electrical issue. The tech Nathan M. Was on time and diagnosed the issue in a few minutes. Turned out to be a bad breaker which was fixed promptly. Nathan was great and if the other Techs are as good as Nathan I would have no problem recommending Ideal.

Catherine Sweet

3 years ago

Nathan the electrician was very professional and the ceiling fan installed quickly. The company had the foresight to send a replacement fan with Nathan so I didn’t have to wait for the fan to be replaced. The only issue is that I had to call to set up the appointment even though they had the order in their office and should have called me.

Sean Beaty

3 years ago

Courteous, fast, efficient, on-time service. Our technician Edwin with Ideal services did an excellent job. Satisfied with the new garbage disposal installation.

Ruben Burciaga

3 years ago

Dwayne and Victor did an amazing job installing our new tankless water heater. Dwayne under promised and over delivered. Ideal Services is lucky to have this duo.

dee scott

3 months ago

Miguel was our technician plumber . He was on time and very professional. He answered all our questions and took his time to explain. He was very knowledgeable and fix our slow water leak problems. We are very happy with his service.

Puppy Love

2 years ago

This business is very unprofessional and has horrible customer service and practices. You can wait for hours for the technicians to show up but if you’re not in front of the door to sign their paperwork within 5 minutes, they’re gone like the wind. This is after talking to them and advising you’re on the way. Terrible company.

steve Smith

a month ago

Ideal gave a advanced call and arrived on time, the plumbers seemed to know what needed to be done. The installation of the garbage disposal went well but there was a issue with the power cord but I knew what to do and fixed that problem myself, the disposal works great.

Edie Williams

3 years ago

I had a 32 year old a/c that went out: It blew a coil line and leaked all the Freon and would not cool. I called the home warranty company and they sent David to diagnose and repair the unit. You know how home warranty companies are...repair before replace. David filled it with a thousand bucks worth of Freon and patched the broken line. Three days later, the old beast sprung a new leak in a different location and I had a Freon cloud spraying from my unit that was 20 feet tall and my neighbor thought my unit was on fire. The fire department came and did a thorough inspection. Everything checked out just fine...just Freon.David became my advocate with the home warranty company and recommended the unit be replaced, not repaired. Needless to say, this was a long process. I was without a unit for a total of 10 days, due to the warranty company having to go through their process of authorization.Once the authorization was completed, Ideal called to let me know they were ready to rock and roll. They wanted to schedule the install for a few days out, and I asked if they could do it the following day, as I had gone quite a few days without an a/c. She put me on hold for quite some time, and came back with great news: We'll be there between 8 and noon tomorrow.I am happy to report David showed up with his helper, the crane and a BRAND NEW UNIT!!! I have A/C today and it's a lot quieter.Thank you so much!Edie

Prof A.

3 years ago

Dan came out and quickly diagnosed and fixed my toilet. He was pleasant, professional and efficient. He triple-checked everything before he left. I highly recommend Ideal Services.

sonja mcdowell

10 months ago

They were referred by my home warranty. 1Visit technician was almost 2 hours late no call that they were running late. 2. I had to call to find out if they got it authorized from home warranty. They told over $500 for none covered parts. Ok when can we get this done on Thursday 8am.3. Waiting on Thursday at 9:45 get a call asking if the water heater stand was fixed. I said no . No one told me it need to be fixed when called she told me they could fix it and it would be another $1,000 above and beyond the 500 plus for the supplies and parts that are not covered. I was so upset and distraught obviously I said yes. by the time I left and got back to work I was so upset my daughter had to come and take me from work to take me to a quick care because I was so upset over this they almost put me in the hospital. So to me this is poor customer service and I would never recommend or do any work or any type of job with idle services they are nothing but trying to scam you as the client. So needless to say I went to somebody else and I had everything done as far as the water heater installed and paying for labor for $1,000. So as I said Ideal Services is doing nothing but trying to scam people out of money. I did get a cash out from my home warranty which just about covered everything for another company to do the repair.

Venus Vedadi

8 months ago

VERY VERY BADTAKES FOREVER FOR THEM TO ANSWER THEIR PHONES, THEY LIE ABOUT COVERING FOR PATCHING BUT THEY END UP CHARGING EXTRA FOR IT. YOU CAN NEVER GET HOLD OF THEIR MANAGER. THEY CANCELED ON US FEW TIMESHORRIBLEGIRLS WGO ANSWER THE PHONE ARE NICE BUT THEY DONT KNOW ANYTHING. THEY CAN'T ANSWER ANY OF OUR QUESTIONS

Emily Rae

5 years ago

I called the number and was put on speaker phone. They asked me if I could give massages. Then, said I could meet at their house to practice. I am so embarrassed. I heard laughing in the background. I called the main number and was given a cell number. The man answered it as the A-1 Truck School. How can this be a school? I hope no woman ever calls there again! I am incredibly hurt. I am a Christian woman and and former educator. I am incredibly embarrassed.

Maurees R

10 months ago

George was very knowledgeable. Explained everything and was very efficient. He was professional,on time and had a great attitude. He was just awesome. I would highly recommend this company and George for all your plumbing needs.

K Young

5 months ago

Great communication and fast service! Would definitely recommend them 100%!!

Soleth Luna

4 years ago

ideal services has such great service, and they were on time! The technician Ivan is very friendly and hardworking. I highly recommend ideal services if you have any electrical issues.

RCD ZEN

5 years ago

A leak was improperly diagnosed. The root cause of the problem was a gasket missing from the drain of the shower. Rather than the common sense approach of looking at what may be the main source of the leak, 2 holes inside the walls we made as well as a hole outside the exterior of the house. To make a long story short, the initial repair of the shower handle being incorrectly installed did not correct the issue. After incurring another leak, more time wasted as well as $$$$ since I rent the room out, the root cause was identified. A missing gasket on the shower drain. A $25 kit fix from home depot. the costs for the services were over $4,000. I had made the initial claim with my Old Republic home warranty who sent the plumber. I told them I had AAA and they informed me they work with AAA. the bottom line is, due to the initial miss-diagnosis, the costs of repairs were increased and I believe exaggerated . In addition to that, the painting was poorly done and I had to repaint the bathroom and closet. I requested to speak with the owner who basically didn’t care about the poor service provided. He just stated the insurance claim paid needs to be paid to them. I already paid them close to 2k out of pocket and all he cared about was the rest of the insurance payment. Basically, if you mention you have insurance, this company will figure out the best way they can to increase the services by falsely miss-diagnosing services and extend unnecessary services.

The Plug

a year ago

Jason was the bomb!!!!
he explained everything and every step. will ask for him by name next time
fast, prompt and polite

Kelly Paul

a year ago

We had been experiencing intermittent troubles with our hot water. Another plumber came the day before and stayed about 7 minutes and said nothing was wrong. We called Ideal and they sent someone out that night. Dwayne was our service person and he listened and spent time diagnosing the problem. He came back Sunday and installed our new water heater. He was efficient, knowledgeable and prompt. I would definitely recommend him and this company. Thanks, Dwayne , and we LOVE the hot water!!!

Andrew Hermans

a year ago

lazy worker didn't want to change my sink facet because it stopped leaking when you could clearly see the damage from the hard water and the water it had clearly spilled. wouldn't recommend this company to my worst enemy

Lisa Bramlett

2 years ago

Jason, was exceptionally professional and courteous! He explained all of my questions and I truly appreciate him! You can’t go wrong using his service!

David Lederer

2 weeks ago

Sorry for the late review, but I wanted to keep my promise to technician Connor and his associate technician (I believe his brother) that came out to take care of a water issue 7/25/23 in my first floor bathroom. Connor and his brother were awesome, professional, friendly and a pleasure in having in my home. They also came to install an emergency water shut off valve closer to my house as oppose to the sidewalk out-front of my house. Both jobs they showed me what was up, and how it was repaired. Totally great experience! Thank you guys!

Robert Thompson

2 years ago

Dwayne was our Technician today. I have dealt with 4 companies over the past 3 weeks using my home warranty. Dwayne fixed our issue and has a plan to ensure that it's fully fixed. The services that are not covered by my warranty are also much more affordable than their competitors.I highly recommend Ideal services.They also performed AC work for me last year and did amazing with that too.

Atiya Ivory-Simmons [Substitutes]

2 months ago

Very efficient!!! Patient and detailed with our situation.
Hall Residence 364

Brandon Ferguson

10 months ago

The technician was very negative and was not helpful at all . I think this company is a joke. If you want to get reamed go with this company.

James McIntosh

2 years ago

Had a leak under my faucet and Gabriel with Ideal Plumbing was able to come out within a couple hours. He called twice to let me know he was on his way. Once he got here, he quickly diagnosed the issue and promptly fixed it. Couldn’t ask for more responsive and helpful service, especially at the last minute on Sunday.

Joshua Gordon

3 months ago

Got them through a home warranty claim. 2 young guys did the work and it was great, really knew what they were doing. Will go through this company again for any plumbing repair I need. Thank you very much for everything Ideal Services!

kathrine Tomas

2 years ago

I initially thought my disposal was broken. Purely my fault. I dumped shredded chicken down the drain. I know. Bad idea. Ideal Services said they could be out the next day so we took the appointment. 10 minutes later we got lucky and were able to get a same day appointment.Dwayne and Jason were awesome. They even showed me what my brilliant move had resulted in lol. After some much needed fatherly mentoring about how the drain works they showed me the parts when it was taken apart. Now it makes sense!I am appreciative of the patience and educating from Dwayne and Jason. I will definitely use a ideal services again and hope all their guys are as awesome as these two!

Will Zaragoza

2 years ago

Nathan came within the time window provided and was extremely helpful. He was able to explain everything very well and fixed my issue quickly! Thanks again!!!

Janelle Aripez

3 years ago

I called so many places, being Saturday morning and not able to get a hold of a lot of businesses or they would charge so much. Finally came across ideal services and Claudia was able to get Luis to come check out our bath tub that the water wasn't going down. I'm so happy with how clean and fast they work, most important with in my budget.

Nick Voss

4 years ago

My experience with Ideal Services Restorations couldn't be further from ideal. I was put in touch with this company by my home warranty company to inspect and repair a leak in the ceiling of my house. The leak was located almost directly under my master bathroom toilet. Ideal came to my house on three separate occasions (each visit a separate 75$ charge for just coming out from my home warranty company mind you). The first time that Ideal came out, they told me that the leak was being caused by our master bathtub being over filled, and was told to just make sure that the bath tub doesn't get overfilled, and the overflow drain for the tub wouldn't leak over and leak down to the down stairs ceiling. Meanwhile, the leak is about 15 feet away from the bathtub. A few weeks later, the leak happened again. I called again, Ideal sent someone out again, this time saying that they were unwilling to cut into the drywall to diagnose the leak, because they were concerned there would be mold. So they left, I got charged $75 again, and they literally did nothing. A third time they send someone to my home, this time with a gadget that can see where there is and is not moisture behind the drywall. There was no moisture found. They then went up to my upstairs master bathroom, and noticed the master bathroom toilet was loose, and suggested replacing the wax ring, but they didn't actually replace the wax ring, offer to replace the wax ring, or do any actual work to address the problem at all. Instead, almost a week later of playing phone tag with ideal's office staff, we were offered a quote by email of approximately $850 to simply cut the drywall in my downstairs ceiling and diagnose the leak. Mind you, the leak is directly below a master bathroom toilet that is loose enough the caulking is coming apart and clear needs a new wax ring. So I call ideal, and ask what it would cost to replace the wax ring in the toilet, something I am more than capable of doing on my own, but frankly didn't feel like messing with because i work 65+ hours a week. They schedule an appointment to fix the wax ring for me for $130. They were supposed to arrive some time between 8am-12pm. They showed up after 12, when I had already left for work. Once they finally showed up, they replaced the wax ring, but did not remove the old caulking from the base of the toilet, reset the toilet on the wax ring and didn't bother to recaulk the toilet at all. They literally wasted $130 of my dollars, because the job was not done correctly and will now need to be redone. What kind of amateur hour stuff is that?! Then, to make matters worse, they simply threw away the old wax ring in my small bathroom trashcan, which was already half full, stuff literally overflowing out of the trash can. You can't even be bothered to clean up your work space after you are done with a job? Seriously?!! They also left stuff (from the mess under the toilet) smeared on the tile around where they did the work. Then, without calling to tell me or anything, just note on the repair order that there is rotting near the left side of the base of the toilet in the subfloor. When you saw rotted exposed subfloor, it didn't occur to you to offer to repair it? I would have been willing to pay to have the entire subfloor repaired if that's what it took to do the job correctly, but ideal is so incompetent they didn't even think to ask. I will never do business with this horrible, unprofessional, rip-off artist company ever again, and I hope that you will chose not to do business with them either after seeing this review.

Scott Slovis

2 years ago

Ideal Services was dispatched through my home warranty company for a plumbing problem. They called me to confirm an appointment. The technician Victor called when he was on his way. He was very professional & completed the repair in a short amount of time.

Reuben M

6 years ago

I recently needed a security light installed on the side of the house. Steven from Ideal Services came to my home and supplied and installed a security light for me. Very clean and professional and great price. I highly recommend Steven & his services.

Robert Strott

9 years ago

Water heater broke water all over our garage. Called our Home Warranty company and they sent Ideal Services to fix my water heater. Miguel was the rep that came to our house He was a nice young man, professional who did his job exceptionally well. Thank you for the repair and for installing our new water heater as well.

judy strayer

3 years ago

Our garbage disposal stopped working and we rent, so they had to deal with our property management company to replace it. They stayed on top of it in order to get the work approved, I didn't have to do a thing. David arrived on time, he was extremely professional to me and my dogs. I believe it took him less than 20 minutes to replace the disposal, make sure everything was in working order and leave. I would recommend David and Ideal services to anyone needing plumbing!

Vanessa R

3 years ago

I contacted Ideal Services to check the heating unit at my home. I was afraid that I would have to replace the entire unit. However, the technician was very knowledgeable and found the issue right away. In addition, I had a billing question and Eric was able to answer everything right away. If i could give more stars I would.

Yvetterose Sanchez

2 years ago

Luis was very professional and very informative. He managed to fix what the issue was for our AC in a quick and timely manner. To add on to that, he was very friendly and was very patient in explaining what was wrong. He also provided helpful tips as well. Great customer service!

Arman H

6 months ago

I have used them through my insurance (first american home warranty) and each time they messed things up by not contacting, not showing up and not providing reports.Scheduled an appointment for 2-6 pm on 3/2 with 30 min advance notice, which is standard practice, some places give an hour advance notice. I got a call at 3:47 and told them that someone will be home by 4:20 the latest and got home at 4:05 pm, a 15 min later and waited. Then I got a call at 4:34 saying that we have to reschedule because the technician decided not to come. Basically cancelled without informing me.

Elliott Bell

3 years ago

Carl was early he was prompt he was very professional about what he was doing and he was respectful . He even took the time out to explain other little problems I might be having with my plumbing. He left his workspace clean and neat and check for any trash that might’ve been left behind. I definitely will call ideal services for any plumbing needs I have.

marc lebowitz

3 years ago

Scheduling was bumpy. When they called to confirm technician was on the way I was in the shower. I didn’t know that You only have 5 mins to confirm. I missed the call and had to plead for the service call not to be rescheduled to the next day. Once Dan H arrived it was smooth and well done.

Walter Garcia

5 years ago

Steven the manager from restoration was vey helpful and respectful, he explained all the options we had with our insurance deductible and we were able to replace our AC unit, I would definitely recommend contacting Steven (restoration department) at IDEAL Services

Justiny Smith

a week ago

Anthony Green was super fast and professional!!

Colton Wood

7 years ago

Do not recommend. They were contracted via our home warranty program and though they were extremely nice on the visit there has been no follow up. We were told there was a follow up call and that was not true. No voicemails were left informing us of any wait period. We were also told that they won't contact home warranty companies until the end of the day which shouldn't be the case, especially on a Friday. We are clients and they are getting paid to take care of our problems as a client so my home warranty company should have been contacted on site. Now I am left over the weekend with a non working toilet. This is the first company that hasn't contacted our home warranty company on site to solve the issue. Maybe they would be more diligent in contacting a homeowner if it wasn't through a warranty issue but if I ever have a problem that is outside warranty I won't contact them. In addition, I have a contract that states the affected item is covered. So overall frustrated.

justin barlow

8 months ago

This company is not respectful of their customers time. I should’ve known from the beginning. I submitted my claim with Old Republic Home Warranty. They assigned ideal services, I guess. I waited for two days for them to reach out to me to schedule. At that point I reached out to them. I scheduled an appointment for the service call. We schedule a time in the morning from 7 to 11. The day of the service call comes and they email me that they are rescheduling my appointment for 11 to 3. Because they were short staffed. They didn’t ask if it was ok or give me a choice to reschedule. Just we are rescheduling you. To which I replied, absolutely not. My day is scheduled around your four hour window, so no. At which point they said that their service person would still be out by 11. And he was late.Fast forward to date of service call for them to actually replace the hot water heater and they scheduled me from 11 to 3 then at 2:45. Called me to tell me they would be an hour late. I called the office and asked why they would be late to which she replied. He has been running behind his entire day since his very first appointment took a really long time and so did his second one. To which I replied, why didn’t you contact me then and tell me that you were not gonna be on time. If I hadn’t already wasted 2 days of my life on them I would 100% just find someone else!

Steven Garcia

5 years ago

Ideal Services is the way to go! Had an emergency water heater leaking and soaked all of my drywall. Steven G. Took care of me and my wife. He handled all of our insurance papers. It felt awesome! Knowing that he was taking care off all the paper work, he called every day to make sure everything was running smoothly I recommend Ideal Services Restoration!

Diane Gallegos

4 years ago

Our service technician was Brandon. We had an excellent experience. We needed home warranty service for our electrical. He was right on time for our appointment and very knowledgeable and addressed all our concerns. He fixed everything to my husbands satisfaction and was done in no time. We were very happy with the service we received and would not hesitate to call on them again if anything else arises.

Mike Hayes

8 years ago

Very professional company! Their rep. Gary replaced a faucet in the vanity of the master bathroom with a new one. Replacement was identical to original which was 9 years old and had failed. Fidelity Home Warranty approved the job. Many thanks to both Ideal and Fidelity.

Cody Lake

a year ago

Missed a call. Called back within 2 minutes, got put on hold for 10 minutes, then was told I needed to reschedule because I didn't call back within 10 minutes. Absolute trash, missing work for this? Office likes to play games.

samantha hill

5 years ago

Worst service ever. Because of our home warranty company we have to use them. Every time we have used them it has been a horrible experience. Between the guys that come out and the management I'm surprised they are still in business. They left us without a water heater for 6 days. This time no air conditioner. They came out Friday said they needed to order a part, it would be in Monday. They would be out Monday or tuesday. It's Wednesday night and surprise surprise we are still waiting. I wish the home warranty company would stop using these incompetent jerks.

Jennifer Pignetti

a year ago

I worked with Idea Services via my Old Republic home warranty. I had a horrible start with a missed appointment or “scheduling mishap”by this company. The day of service someone named Chris came to my home. He was pleasant, knowledgeable, respectful, and quickly resolved my issue. I paid him my service fee cash and he gave me a receipt.Four months later I get a bill stating I never paid my home warranty service fee. I call Old Republic who tells me call Idea Services. A lovely woman explains to me my visit is marked unpaid but Chris is no longer with the company for similar complaints. She then tells me accounting will further investigate my complaint and call me back. They never called back and Idea Services has not made this right.Now I am stuck arguing with my home warranty company trying to avoid being double billed the service fee. I would not use either company. Furthermore, this Chris could have robbed/hurt me the day of service or came back later to rob me since he walked freely around my house. Idea Services is a croaked company.

Jena DiBello

6 years ago

Charles H. arrived on time and was very courteous and professional. I was comfortable having him in my home.
Excellent service. I give them 6 stars!

Eric S.

a year ago

I had this service done on my AC unit under warranty for First American. I did not get a chance to preview this repair until a few months later. It is on the side of my house that I never go on. They replaced the fan motor and this is how they left my unit? When I called them to request they fix it properly they claimed there was nothing wrong with it? Bolts too long sticking up with the caps on the end is not the way it’s supposed to look. The wires sticking up exposed looks very poorly repaired. Exposed to the elements and all. Not sure how this repair was properly done? I’m sure a home inspector would fail this upon visual. When you look at my other units the bolts are flush against the top of the unit and the wires are tucked into a protective cover and safely tucked away from the fan blades. It’s very clear this was a lazy tech that didn’t want to do the job properly. Is this how you want your equipment to look after their repair? The worst part is they don’t care about their customers or their reputation so I want to let all of you know!

Joyce Shore

3 days ago

Anthony Green is fast, effective and friendly.

Marisa Perry Brager

2 years ago

Victor was great! Sometimes with warranty contractors you’re not sure if they’re going to be a hit or miss, Victor was a total hit! He was professional and friendly and even called to let me know he was 15 minutes away, which is super helpful with my constant coming and going 🥴Should other plumbing needs arise, I will request Victor with Ideal Services from now on.

Veronica Baker Sooga

2 months ago

Miguel and Malissa are my hero's..... I'm disabled and Malissa went out of her way to check if we were okay

Rachael Waddle

6 years ago

I used this company as a second opinion for an AC issue. The first company did little to evaluate the problem, then turned in incorrect information to the home warranty. David and Chris came from Ideal Services evaluated the situation fixed the problem. They were professional, polite, and efficient. I would use this company again.

Jolie Nevius

3 years ago

My home warranty has sent this company out several times. Every time they try to scam me for something they say is not covered, and is not the problem. This time they were sent for a leaky sink. Which the technician was saying The fixtures need to be replaced and they are not covered under my home warranty. (According to technician) The fixtures work fine, the leak is coming from the pipes under the sink. They took their $75 deposit over two weeks ago and never contacted me again to do the work. I’ve called several times to only be left on hold, with their recording saying I’m #1 and when they do come on, I’m out on hold again.

Amber

2 years ago

I used this company again for my water heater replacement. I wanted to put a new review, but Google won't let me. Anyway, Wayne came out first to inspect my water heater. He was amazing. He was professional and knowledgeable. He diagnosed the problem. Then Wayne came back 2 days later and changed out the water heater. They would have come the next day, but I was working. Wayne has to be the best plumber I have ever used. Wayne and Victor did an amazing job. My new water heater works great.Dan H from Ideal Services came to check my air conditioner. He was very professional and knew his stuff. My house feels cooler already. The lady in the office was also very professional and got me help right away, and I am very grateful as it is the desert and it is May. Colt also came out and fixed my toilet last month, and he was also professional and timely, and did a great job.

Noa Fuller

a year ago

I want to recommend on my service repair technician Willy p. he was very friendly and work fast and efficient and got the job done very quickly

Jacob Cote

2 years ago

Our garbage disposal had stopped working completely, but he had it up and running within 10 minutes. They were friendly and polite, and arrived on time. You can't ask for more than that!

Lisa Greenlee

3 weeks ago

They were able to figure out my difficult issue.

Vance McCarthy

2 years ago

Dwayne was in time and got right to work. Solved my leaky toilet problem in 10 mins. Real professional service Will use again

Cecilia Vasquez

a year ago

I lost power to my kitchen, the technician came to my home 3 different times trying to fix the issue and could never figure out what was wrong. The last time he came he told us he had to submit a report to my home insurance company because it was going to be a bigger more expensive job than he originally anticipated. The next day I called the warranty company and they told me the tech said he had fixed the issue. I had to fight with the warranty company to send another company out because it was not fixed.The next day another company came out and fixed it on the first try with no problem.

Jeanine Gibson

a year ago

Was grateful to have Ideal Services assigned by the home warranty company as they had assisted previously for electrical work and I found them to be honest, professional, and prompt.Victor came to diagnose a plumbing leak and arrived early, thoroughly explained his process, and quickly identified the issue.

Elinor Evans

2 years ago

Irwin and Victor were prompt, courteous and professional. They came, accessed the issue with my 75 gallon hot water tank, obtained approval from the insurance company. Four days later they returned with the tank and parts and did a great job replacing the tank. They answered all our questions and advised us how to maintain it.We are totally satisfied!

Angela Verboort

3 years ago

Dan H. came and saved the day. He arrived on the early side of the window and assessed the AC issue and was able to resolve it quickly. Dan also instructed me on what the problem was and how to maintain my AC temp system to prevent future complications. Thank You Dan!!!

Rick Gracia

9 years ago

I discovered my garbage disposal was leaking and did not work late on a Thursday evening. My landlord placed a service call the following morning and Ideal Services called me and said a technician would call between 11 am and 3 pm. I received a call at 11:15 am and the technician was at my home within 15 minutes. Miguel came prepared to replace the disposal unit, repair the leak and ensure my sink was completely operational. He was punctual, polite, and professional. He had the job done in less than 30 minutes. My problem was resolved within 12 hours from the time I discovered it. Awesome response and customer service!!

Mean Old Woman

2 months ago

Excellent communication, excellent problem-solving skills and timely visits. I'm very happy with the service I received.

stacy ross

2 years ago

They came earlier then expected, wore face masks. Were very friendly to my puppy who kept barking at them lol. Nathan and Ismael were very professional and luckily it was a very easy fix. Would absolutely recommend to friends and will use again if I need to

Elyse Smith

2 years ago

Dwayne was great to work with, he was early and knowledgeable. We are in the process of investigating a potential main line leak and he fielded all of our questions patiently and thoroughly. He cleaned up after he was finished working and of all the plumbing services we’ve had lately I felt he and Ideal Services were the best to work with.

Cass L

3 years ago

Gabriel was outstanding. He came out, diagnosed my leak very fast and got me taken care of faster than i imagined. Thank you Gabriel!

Leonel Verduzco

a year ago

Victor was great, he explained details in a kitchen sink garbage disposal replacement and also a shower leak cartridge replacement. Thanks for great customer service Victor!

Kelly Baugh Stransky

3 years ago

We have been using Ideal Services through our home warranty for various plumbing repairs. They've always done okay work. It has never been top notch. First, they replaced our hose bib in our front yard. It looks terrible, water sprays out, and it is not straight, but it works. Second, they replaced our water heater in our Casita. They didn't measure, so the water heater doesn't fit in the location. We fixed it our selves. Last and MOST IMPORTANT. They were dispatched through our home warranty to replace our main house water heater. After going back and forth with their office staff and Fidelity for almost 3 weeks we finally get a date for replacement. The morning of the scheduled replacement the receptionist calls and asks us if we moved the built in garage cabinets and repaired the shelf the water heater is on. First off, you just called us the night before to tell us you were coming the next day. During that time you did not mention anything about this. You wait until the day of to call us early in the morning. Completely unprofessional. Next, the cabinets are built in and you want me to remove them....why? There is a good 2-3 feet between the cabinets and water heater. And it is completely clear on the other side. There is plenty of room. Second, how are we suppose to replace the shelf when the water heater has sunken down in the shelf. The water heater needs to be removed first. Well, the receptionist put me on hold for 20 minutes so she could speak to her manager. She did not return. When she called back she asked for pictures, even though she just told me she has pictures. I of course asked to speak to the manager. I'm still waiting to hear back from the manager.

dan davis

5 years ago

These people are not a firm that I would ever recommend. They sub for First American Home Warranty (FAHW) and appear to only interested in the payment of a deductible rather that doing the repair. A request to repair a ceiling fan was met with lies, delays, misinformation, and incompetence. They told FAHW that the fan had a wireless connection to the fan (which it didn't) and they could not get the parts (which were available from several vendors). They then told me that the fan could only be replaced (not true or needed) then later said that FAHW was going to give me a payoff rather than a fix (also not true). They falsified paper work to FAHW or are just plain inept . In either case, be aware who these people are and stay away. FAHW is sending a new contractor to verify my claim and will replace the switch provided it is indeed hard wired. I have four ceiling fans that are the same. Why would I ever accept a fine with a different style and not keep a Casablanca where the motor is warrantied for life. Shame on Ideal!!!!!!!!

Carmen Sotolongo

a year ago

The service was excellent. That said, getting this company and my First American Home Owners insurance on the same page was a nightmare. Although I was assured by the insurance company that the job had been approved and giving me a work order for it, Ideal Services apparently would never find the work order or the emails from my insurance company. It has been very frustrating. No hot water for12 days. The repair man who came was great though. Nice person and quality work. I’ve given them 5 stars because of the repairman. Not because of the office staff. One more thing, be ready to be put on hold for more than half an hour when you call.

Debby Hood

a year ago

Chris came out and fixed the leak in our master bathroom shower. He was very friendly, knowledgeable, efficient, and professional. Additionally, the office staff was equally friendly and professional. I spoke with them around 8:00 in the morning and Chris was at my home in the afternoon. Service like that is rare these days. If you’re looking for a reliable plumbing company, look no further — call Ideal Services!

Amanda McIlvaine

3 years ago

Nathan was extremely professional and courteous. He took the time to figure out the root of the problem and fix it in an efficient manner. I highly recommend Ideal Services and Nathan as a technician.

Sarah Vuittonet

8 years ago

I called in and was flustered with my situation, I spoke with Jess and she put me at ease!! With her knowledge base and excellent customer service I will call this company back just because of her!!. Im sure the rest of the company is up to par with her expertise but I am a firm believer in that the people you have in the office set the president for the whole company before any work is ever completed. Thanks Jess you rock keep up the good work!!!!!

Alejandra Heredia

2 years ago

Thank you for the great service! Willy was very professional and was able to fix my HVAC the same day. I was tired of being in a hot house.

Jennifer Daniels

4 years ago

After my Garbage Disposal went out at the beginning of the month, I called my home warranty and was contracted with Ideal Services. Per my warranty, I was supposed to receive a call from Ideal within 48-72hr to schedule my appointment. The following week, well outside of the 72hr window, I finally received a call.Fast forward to four scheduled appointment windows later, over twenty hours of missed wages due to having to be home during those windows, over a month without a functioning disposal or sink, and I was told after my last missed window that I would be the first call of the day for my FIFTH appointment. I informed her that I could not be home any later than 10:45 as I could no longer continue to miss work due to their negligence. She confirmed I would be the first call and that it was written in the note.At 10:20 the contractor called to say he was 20min away. I informed him I could not be home any longer because of the previously discussed appointments, and he said that his sheet read no later than noon, and there was nothing about being the first call of the day.Their associates are rude and condescending, and offer nothing more than an “Oh I’m sorry” rather than actually making anything right. I’m absolutely DONE with this company, and will make sure that my home warranty company is as well.

BJ Oveson

6 years ago

If you want the best plumber in Vegas who can do a perfect repair, try Carl Rowe, a Sr Tech at Ideal Services. I had problems and went through 3 plumbers, then had the good luck to have Carl and since he knows his business, he did the perfect job!

Cynthia Daniels

2 years ago

If you have any fixtures that needs replacing in your home this is the BEST company to call. The installer Nate was very helpful reviewing our current needs. The company also gave us a very good estimate for the electrical labor needed to complete the job. There was no hassle/delay setting up the appointment and completing the work. Nate was also the installer for our project. He is a very efficient worker, nice, and friendly, we will recommend/request him for any future projects. We will be using this company again for additional work. I only add a couple of pics of a all day job at our home. Again, I would highly recommend this company for your future home projects.

Rick Over

2 years ago

I have used Ideal for A/C services in the past and was pleased with the results. When I had issues with my heater and air vents I called them again. Edwin from Ideal responded promptly and performed the annual heater maintenance. Our heater was in good shape but the air vents were in desperate need of cleaning. I had no idea they were so bad. Edwin returned and conducted a remote camera inspection of every single air duct. I was able to view this inspection as it was being conducted. Following the visual inspection Edwin set up a time to return with Ideal's duct cleaning equipment, along with another Ideal technician. Every duct was cleaned.We now have a fully functioning heater to include clean safe air ducts and vents. Edwin gave us some tips on how to keep our system maintained properly. Ideal Services has proven to be reliable, knowledgeable and friendly. I appreciate their professionalism and will definitely use them again. They are also affordable.

Danielle Camp

6 months ago

Great experience, technician was knowledgeable and repaired my problem in no time!!

sarah donovan

10 years ago

The first two times they were suppose to come out here I was called halfway through the appointment times as to why they couldn't come out that day. Today they were suppose to be here between 1100-1500 and its almost 1600 and they are still not here...what a waste of another day... I had to cancel an appointment because I am still waiting for them. I had to contact the receptionist to find out what was going on, the technician never even tried to give me a courtesy phone call.....an hour and a half later they finally arrived. As for the technician himself... he was very nice. He offered to change my fire alarm battery because it keeps beeping and I do not have a ladder to change it myself.

S K

4 months ago

Yesterday I called my home warranty company. They assigned this electric service provider company which is ideal services.Our master bedroom toilet lighting fixtures had problem. Technician said warranty is not covering this replacements. Than I said how much is the replacements? I already paid $85 service fee which is going this ideal services. Anyway technician said $285 total lighting replacement. I said thanks for price.Even he said he has smaller lighting I think my old one was bigger than 15inch. Why you’re asking $285 for replacement? I google it and I found it has price starts from $35 even you charge for 5 min. Replacement how much your total labor? I found your service and labor fee is too much! I don’t recommend this company. I went to Lowe’s and bought lighting fixtures only $37 and it took only 5 minutes to replace bad lighting.When you giving prices please be fair for everyone. You can’t charge $250 labor for 5 min. Who can make this money in this days..

Roxane Dalke

a year ago

Walter and Conner did a great job detecting 2 slab leaks that I had. The re-route was done in a couple of days and they worked with my insurance/home warranty company as well to help recoup most of the cost. Would never wish this situation on anyone but if it happens to you, ask for Walter and Conner! They're phenomenal!!!

Jenn Jordan

6 years ago

We got this company assigned to us through our home warranty company. Our thermostat was not turning off when our house was reaching the desired temperature. The person came and said we had the wrong thermostat and replaced it with some old one he had rolling around in the truck. He did something on the roof with the a.c. and left after making sure it would turn off when it reached a temperature. Our once super cold air is now coming out at a warm temperature and after running the a.c. for 5 hours our house is hotter than it was when he left! We called and they said they could not get anyone out until Saturday even thought it's triple digits and we have a child in the house. Completely unacceptable! It's not our fault that they messed up our air! Why should we have to wait 5 days for them to come fix their mistake?! I would advise NO ONE EVER use this company!

Crystal Dax

2 years ago

Nathan was incredibly kind and explained the issue clearly, then fixed it promptly! I am grateful that he was the one sent to fix my ceiling fan!

Jesus Gonzalez

3 years ago

Claudia answered my call about a clogged sink and my garbage disposal that stopped working. She was able to schedule an appointment for the following day (not an emergency issue). The plumber arrived promptly and were very friendly. It took him about an hour, which was the quoted time, and the issue was resolved. Ideal Services completely met all my expectations to the highest degree.

Corinne Caminata

3 years ago

Brandon Provided us with excellent service , he resolved our issue immediately. Ideal Services offered us excellent customer service from the time we made the appointment to the prompt arrival of their service technician Brandon. I would recommend this company to anyone who requires help with the services they provide.

Lindsay Backe

2 years ago

Ideal Services came to my house the same day after a flood. They were able to quickly fix the problem and get my toilet back to normal. Kyle was kind, professional, and very informative with the actual problem. 10/10 would recommend this company to anyone.

deja dill

3 years ago

The only company we trust! Jessica was amazing, knowledgeable, and professional. She was understanding and you could tell she genuinely wanted to help us! I’d give her 13 stars if i could!

Danielle Wagner

6 years ago

If I could give a zero I would. I called my home warranty Company and put a request in for a plumber to come out and look at my hot water heater on July 3rd. I explained to lady I needed it to be an emergency situation. I have a handicap son with sensory issues already. I Never received the call from the company so I called them. The woman gave me a time 6pm to 9pm. I thought it was normal for an emergency situation. The lady said he will call 10 to 15 mins out when he is on his way. I get a call at 9pm when I decide to go to bed from Marcus and he said he is still 25 mins away. I tell him I can't wait my son is on a blood pressure pill to sleep. I can't wait. So he said he will call me the tomorrow. On 4th of July. He said they are closed for the holiday. The office called to put me on the schedule for the 5th. She gives me the 2 to 9 schedule again. 7pm I call and get Jenna (i think that's her name) and tell her my appointment is from 2 to 9pm. She said our appointments are until 6 pm. The tech is on his way. I'm now on the phone with the warranty company and spoke to a supervisor to speed the process up to get it approved for a new water heater. The tech starts fixing it I leave him alone and he calls me out about 9 or a little after 9 pm and said he don't have the rest of the parts to fix my insta hot that connects to the water heater. He said you will have hot water in 25 mins. The tech leaves. Before he does so says I will come out tomorrow and than says I was going to take the day off. Come to find out the water is leaking from inside the wall into my laundry room. I call the the company back and no one there to answer the phones but they are open 24 hours a day. I don't get it. I call the warranty company and was told to control it the best I can from Kevin in the Dominican Republic. I just can't.

Rick Rudden

8 years ago

Ideal Services was called to investigate and fix our Tankless Water heater problem. The technician Terrance was AMAZING! Very thorough and methodically tracking down the problem! EXCELLENT service by Ideal and Terrance. Would rate them higher than 5 star if I could!

SERKAN ALIOGLU

3 months ago

Great guy very professional would recommend their service.

Mydancnfeet

a month ago

I have been having major issues with this company since April 2023, when they replaced a water heater at my condo under warranty (I paid $910 for this) but left the unit not working properly. When asked to return to fix the problem they said it needed a check valve.My question is -1. How was it working before without a check valve?2. And if they are such a great plumbing company, why didn't they just put one in to complete the job?I have filed a complaint with the NV Board of Contractors since this has been on going for the past 3 months. It is something I would recommend doing in order to prevent companies from taking advantage of people who don't know any better.We are still awaiting an investigation into the job poorly left undone.

Dann Eric

6 years ago

My lady and I have been without a/c for over a month in this unusual high humidity heat vegas weather. CHARLES HINSLEY( lead tech) saw my frustration and worked his hardest to provide us with quickest solution. After 3 visits Him and associate DAVID ADAMS. solved the problems. Coil repaired replacement and Recharged less than 3hrs. GOOD JOB!!!!

Imonie Jones

3 years ago

Our electric stove was not working properly and after having one handyman come out they recommended we get an electrician. We had already been out of a stove for over a week and we had family coming to town in a couple of days. Ideal services took this into account and sent someone over in 24 hours. When Nate arrived he was friendly and quick with a solution to our electrical issue. Great work all around!

Sin Sity Sinderella

6 years ago

Charles H. and David A. were prompt, polite, respectful and very pleasant to work with. They immediately diagnosed the problem and had it taken care of in a matter of minutes. They then turned the unit on and walked through my home, making sure it was working and that each vent was performing correctly. I was very pleased with their service and demeanor, and would be happy to have them if my A/C needed work again, though fingers crossed, it won't be any time soon 😉 I should also mention that the scheduling department was also pleasant to work with. I highly recommend Ideal Services.

Lani Dorlack

3 years ago

Ideal Services was assigned to me by my home warranty company. I'm not always thrilled with the service providers they assigned, but I was very happy with Ideal Services. Nathan was on time, very friendly and knowledgeable, and checked the concerns I had with my outlet to provide peace of mind. I'll definitely put Ideal Services on my list of preferred providers!

Brandon Walsh

2 years ago

They are rude. The 'plumber' comes out to change a spigot. Messes it up even worse than it was. Tells me to turn off my water for the night so the leak doesn't cause damage. I call the main office and they are extremely rude. They wouldn't come out and fix the damage done by their own guy. Worst customer service possible. I have a leak in my house and have to keep the water off until they get permission to get it done. Never use this company. They are terrible.

Mary Brown

a year ago

Please read this review. The worst company ever. They lie and try to sell you their parts for a much higher price. Tell you you need things done when you don’t. The first visit the tech didn’t even look at the problem the second visit they asked if we wanted things removed we told yes and they use it against you. On your home warranty. Laura that’s what they are.

Stephanie Gonzalez

a year ago

Abel came over and was fantastic. He was friendly from the start and went right to work. It was a simplier fix than we expected. We had a different company come over a few days ago and had an awful experience with them. We were not sure what to expect and were pleasantly surprised!

Bea W

2 years ago

My garbage disposal was leaking and not working well. Smelled disgusting. Made a call to Ideal Services. Dwyane stop by and fixed the problem within ten minutes.

Randi Fraser

6 years ago

Will never use this company again! The tech that came out to repair my cracked toilet tank was suppose to call my warranty company and order a new one the following day. A week later I still hadn't heard from them. I called to see what the hold up was and was told some one had called me (which they hadn't) and my warranty company would not cover the problem. Long story short the communication with this company needs some work.

Robyn O.

2 years ago

Walter fixed our running toilet as promised. While it was his second visit for the same problem, he was nice enough to fix another unscheduled issue in my home. Thank you Walter!

Samantha George

2 days ago

Connor was great! He replaced my garbage disposal so quickly, he was on time, he cleaned everything up, and was very polite and courteous. Highly recommend

Krasi Yavashev

2 years ago

We placed a warranty order for a heater leak on Sat am, the tech didn't come till Tuesday 6pm.The tech Gabriel didn't even bother shutting off the heater water and left it spraying on the walls.Crew came back on Thursday just to let us know that they cant install the heater because water heater stand is wet and they have to call the demo and restoration team (in house restoration team - you know heater leak turns out to 6-7k restoration insurance job)10 days later still no hot water and we have a newborn.Called and wanted to talk to a supervisor and some guy called me back extremely rude and profane language, wish I met him in person .Overall its very disappointing and unprofessional experience. There are plenty of other companies in town.

michael mims

2 years ago

Ideal Services provide excellent workmanship, their representatives have all been polite , efficient and thorough . I would recommend Ideal Services for any home repairs one may need .Larry was on time , polite and represents Ideal Services in a positive manner .Thank youMichael Mims

Andre Carter

3 years ago

Dwayne is the man! Came in fixed our issue in no time, even took the time to explain what the probable cause was and just a quick rundown of the unit as well. Again, Dwayne is the MAN, highly recommend! Keep up the outstanding work!

Franx r

5 years ago

Bad service from the start. The tech was not dressed professional having only half his shirt tucked-in. He came and left within minutes, and within the hour my house AC was still not working. Instead of sending the tech back out, the office decided to give me a window of 2 pm to 9 pm the next day. That is not acceptable. Ideal services failed to provide a satisfactory service. I will never use them again.

Cole Slaw

4 years ago

Had some difficulty with scheduling and timing, but having Jason come by made the whole situation much better. He was able to find the source of the problem and the water shut off very quickly and was able to solve the issue very quickly and efficiently. Jason deserves praise, thank you!

Robert Madison

4 years ago

Absolutely the worst experience ever. They were contracted by my home warranty company. Plumber they sent out, came out and did the absolute minimum, while complaining they whole time. Then took over 6 days to file a report and lied in it, so he would not have to do any work. After 4 days of calling and getting promised that things would be done right, I was told the supervisor Luis, said I should pay for a second opinion. To give you an example, they did not test my water pressure to make sure the PSI is correct, the plumber that came out simply turned on the shower and said looks good to me. No diagnostic or testing work, just how fast can I get out of here and do the bare minimum. They did fix the leak at the toilet. Horrible company, who apparently employees people who are lazy and are allowed to fail at their job and lie. I asked to speak to the owner , and was told he is not in but maybe he could call me tomorrow. Don't waste your time with this company if you want to do anything other than wasting your money and time. Absolutely disgraceful.I received a response from the owner regarding my review. Interesting to say the least. If I am to read his response correctly, I am to purchase a more expensive Home Warranty, and by the way we have the top of the line that First American offers, then the employees of his company would suddenly actually come out and do the work they are suppose to? They apparently would bring the right equipment and use it and then would not lie about things to get out of actually doing the work they are suppose to. Apparently according to the response from the owner the home warranty you have is directly related to the qualification of the employees and the amount of standard work and diagnostics they do. I would think as an owner an employee who does not do their job and then lies about it would be a direct reflection of the company and the poor culture management and owners allow. Just a thought. So to the owner of Ideal Services, thank you for your insightful response. However, i would venture to guess the problem lies in your business practices and the caliber of the people you hire and allow to represent your brand, and not in my home warranty. By the way Owner, I did ask to speak with you directly to explain what I believe was a failure by your employee, but I was told by one of your supervisors that you told them you would speak with me.

Marissa Griffen

2 years ago

Although the issue is still at a bandaid stage, Chris was absolutely patient and informative.He was scheduled out 3 times and every time, he called ahead, giving us time to get home and did what he could to help the issue.Now, the issue at hand is a big project and will require a lot of time and money, however, he was understanding and willing to help give advice.

Rayjean Romero

a year ago

The technician that was sent out was incredible. He fixed our toilet after years of constant back ups. He relaxed it with a brand new toilet and did a fantastic job installing it. He also made sure that he showed me what he was doing and to check after he was finished. Thank you so much, Dwayne!

Jennifer Perryman

6 years ago

The technician couldn't have been more rude if he tried. This was a warranty work order and he treated us with such disrespect. My husband was home at the time or I would have just ask him to have left my property. Don't even get me started on how they switched my appointment time.

Bonnie K

a year ago

If you have a home warranty, don’t use this company. Request another company! The tech told us one thing ( which we could clearly see the leak coming from a pipe) and told the home warranty people something different so the service would NOT be covered. Not professional and wrong on many levels 😣

Lucero Valencia

3 years ago

Claudia in the office, as well as David who came out to work on my AC unit were professional, friendly, and upfront. He showed me what he found wrong, fixed the issue and took pictures to include in their files. He suggested to change my filter more often to avoid low air flow. Thank you Ideal Services.

Ray B

3 years ago

Justin arrived on time. He worn show covers as requested. He was very respectful and professional. I highly recommend him. Thanks you!

Miranda Lucero Hohn

3 years ago

Ivan was very helpful and thorough when he came in to fix our lighting. He explained what had happened, showed me where the issue was (since my husband and I were trying to do a switch change with the help of YouTube and broke a wire) and answered all my questions. I would highly recommend this place for any service they offer

Nick Messersmith

6 years ago

Ideal Servies is amazing! My home warranty initially sent out a joke of a company, L&S AIR CONDITIONING (would never recommend using them). Long story short, I finally got Ideal to service my heater issue, Jordan the scheduler and David Arana the service tech were so professional. David diagnosed the problem, ordered the new part and installed it and had the unit running in no time. Extremely satisfied with my experience using Ideal and I know who I will be calling next time I have an HVAC issue! Kudos.

Lori Cluka

a year ago

We have been working with this company for almost 2 weeks and they have given us the run-a-round. No real work complete. They charge for services that are not done and take forever to complete anything at all. BEWARE: Stay far, far away!

Bud Gibbs

2 years ago

Dwayne of Ideal services did an amazing job installing our new faucet. He was professional, knowledgable and friendly. Great job!!!

roseanne luera

3 years ago

Both Dwayne and Kyle were profession and knowledgeable. My plumbing issue was handled and I’m very happy. As a Realtor I like being able to refer qualified companies. Ideal I now on that list!
Thanks guys

Jennifer Montgomery

3 years ago

Our home warranty company gave us Ideal Services to come and fix our heater, and we didn’t know what to expect. Edwin P was so professional and polite!He didn’t lie or try to make things wrong to get more money like we’ve experienced in the past. It was an easy fix, and he gave us tips and advice to prevent the issue from happening again.We are very pleased with the work Edwin P provided. I appreciate the politeness and professionalism from him. He even wore booties in our home which I appreciate with a new baby in the house!Would recommend and use again.

Marsha Miller

2 years ago

Ideal services was sent to me by my home warranty company to unclog 2 sinks and a toilet. I talked with them the same day as the claim and they came out the very next day on time. The plumber Dwyane was very professional and friendly. He wore a mask and gloves and explained each step of the work he performed. He fixed all of my plumbing issues and left the area clean. Dwyane is a good representative for this company and I highly recommend Ideal Services.

R Bell

3 months ago

Awesome job by Gerald and George. Thank you so much for your professionalism

Nicholas Prorok

a year ago

Duwayne was our technician. He did a great job educating me. And he fixed our problem very fast and was very professional.

medea snyder

10 years ago

amazing! Own plumbing/mechanical contracting company in N NV and called for elderly parent's home in Vegas. Was complex problem and they were dynamically helpful. Worked from 9am to nearly 9pm with no overtime charge from estimate to accommodate travel plans. Can't say enough about this company!

Melita Morrison

2 years ago

Dwayne was great! Very professional!! Super kind and thorough. Was wearing his mask for safety of my family as well as himself. Showed us what was done as well at completion.Thanks Dwayne!!

Jacques Kreisler

3 years ago

Service call was placed on a Sunday afternoon and we received a return call about an hour later to schedule the service call for Monday morning. David, the technician, arrived during the scheduled service window time, promptly completed the job, cleaned up and left the place like it was before he actually arrived.

David Valois

8 years ago

I had the Halo 5 whole house water filtration system installed today. The technician who installed the system, Zach Karakhanyan. was neat, organized, polite and efficient. He explained the system, showed me the important features and settings. Zach even took care of another minor issue for me with no additional charge. Very pleasant, professional and clean about the work area. I highly recommend Ideal Services. I am anxious to see how the Halo system performs.I also had some electrical work done by technician Steven MacBride. Steve installed three ceiling fans and three switches for me. He was clean, professional and careful about his work. He took the time to discuss options with me and help me decide on the best options for me. Steve was relentless in correcting one of the ceiling fans that wobbled when initially installed. I am very pleased with Steven's work.

Edward Lee

a year ago

Very friendly and professional service. Had repairs to 2 showers and 2 sink faucets completed within 1.5 hours. Warranty towards labor & parts included.

Frankie Valle

7 years ago

They say free estimate. Lie!!! A salesman came out with the tech and tried to bully me into my cc number. I explained that I am getting a home equity loan for a couple projects. I only needed an estimate to calculate the loan amount. Philip said that doesn't work. I needed to commit today.This is a high pressure sales tactic!!!Stay away from a new unit sale!!!

JUAN ARANCIBIA

3 years ago

Technician Jonathan saved the day when our AC stopped working. He was very informative when it came to explaining what went wrong and what the next steps were. We appreciate his hard work and hope he's available if ever we have another HVAC issue.

Brandon Dooley

6 months ago

Very dissatisfied. IDEAL SERVICES installed my HVAC Unit through First American Home Warranty. IDEAL SERVICES allow for a 90-day workmanship warranty. Las Vegas has experienced heavy rain recently and due to the incomplete installation there is water pouring out from the main duct. Since Las Vegas did not experience weather conditions like this within the 90-day workmanship warranty, the owner, RON, refuses to send a technician to complete the faulty installation. RON wants $$$. IDEAL SERVICES is not concerned with doing the right thing, but is rulesd by the mighty $. Surprised, no. Disappointed, yes. The right thing and the profitable thing sometime is not the same things.

Missy Slayton

2 weeks ago

Anthony Green was very nice and friendly! Worked fast!

Kevin Lopes

a year ago

Thank you for contacting Ideal Services, can I place you on a brief hold?

Ten minutes later, still on hold. Next company.

Manda Lee

3 years ago

Ideal services was super fast straight forward and reliable. After they were finished David explained all the work that was done and the break down of the work. Will definitely use them for future servicing needs.
(My service man( David) is super cute )

DreamTalent

2 years ago

Just wanted to shout out this company. Since moving here dealt with a lot of places and they are fast. Knowledgeable. Responsive. Even though the insurance recommended them I will continue to use them for all my needs!

Tiana VerNooy

6 years ago

I have had used Ideal services for many plumbing repairs over the years. As luck would have it, I needed a plumber again. They assigned a gentleman to come out by the name of Harry to complete the job.He was nothing but rude. At the completion of the job, he asked how I was going to pay, I told him Visa, He literally whined like a 2 year old, and demanded that I pay with cash or check. (I have ALWAYS) paid ideal with a visa.... He then asked how much money we had around the house, and began looking for himself.... Im not even kidding.He then looked around at my home, and commented and various items, and how much things are worth (cds, videos, etc). So not worth much.Oh, and he asked if I could pay with any stripper money. (I'm definately not a stripper).Eventually, he went to get the credit card form from his rig, whining all the way too and from (a mere 5 feet away). I like ideal, but I will refuse to have this tech in my home again.

Ilima Kinney

3 years ago

Kalena was very helpful in fixing our electrical problem. She made a horrible situation as pleasant as she could by assuring us that a technician would fix our problems. If you have electrical, plumbing, air or restoration problems call Kalena at Ideal Service and she will send the right person to do the job! Thank you for the awesome customer service Kalena.

Marta Alonso

a month ago

Excellent job!, very fast! Thanks

maria Schweichler

2 years ago

The repair technician was very nice and helpful. He explained to me what was wrong and how to check it if it was to happen again. 👍😊 good job

Sarah Brummett

4 months ago

Anthony was wonderful and help us figure out the problem!! Thank you so much!!

Jewel Morgan

2 years ago

Kyle V from Ideal Services is AWESOME. I had another company come out 4x and couldn't fix my issue. He fixed my issue right away & didn't leave till he was sure it was done. Thank you Kyle V. and Thank you Ideal Services

Karisa

4 years ago

Edwin was our AC repair guy. He was very thorough and patient, explaining everything about exactly what was wrong with the AC. He is very knowledgeable and professional. He fixed the fan motor and the coolant leak. We are so thankful to have our AC up and running!

Alan Dixon

a month ago

Service Tech was on time and very professional. He verified that my microwave wall plug was actually burnt out and replaced. He also noted the my breaker box in the garage was mislabeled and made the the correction.

Tori R

a year ago

Dwayne came out initially and determined we needed a new toilet. On his way out of our house, he noticed our sewer cap was missing, and gave us some good free advice! Dwayne and Connor came for the toilet installation, were prompt, professional and completed the work well. We will use them again!

Diana Thomas

2 years ago

The plumbing technicians Dwayne and Chris performed an excellent job in finally repairing a reoccurring issue. Both were professional, answered all questions and left the area as clean as they found it. The Customer Service was A++.

Marlo Agunos

4 months ago

Anthony Green was timely and efficient. He diagnosed and replaced the ballast in my fluorescent light quickly. Super friendly as well. Thank you so much!

Chance Kimball

3 years ago

Dwayne with Ideal Services did a great job with my water heater replacement. He did everything quickly, but also made sure it was done correctly. Would recommend!

Edgar Donis

6 years ago

I can't say enough about this company. I have worked with many electricians and Henry is by far the best! He is professional, extremely knowledgeable, and efficient. He goes above and beyond for his customers. Warranty company send Ideal Services to fix an electrical issue in my house and the tech Henry has exceeded my expectations. If you need electrical work done, call ideal services and request Henry for all your Electrical Services, you won't be disappointed!

Allison Trueblood

2 years ago

Nathan was so nice and professional. Also very patient in fixing my patio light socket. He even gave me tips on how to fix it should it happen again.

Rachell Bailey

3 years ago

Thank you so much to Dan H, he was excellent and knowledgeable. The nicest guy, met me on time and easy to talk to. Fixed my ac an 20 min ..replaced my fan. Would absolutely recommend him and his company!!!

Sharon Mercer

11 months ago

Conner came out because of a garbage disposal issue. He replaced it. He was very polite. And didn't make me feel like I was interrupting his day. Thank you Conner

David Lipkins

2 years ago

Kyle was my technician. He was extremely professional and very helpful. He diagnosed my situation and was able to come up with a successful resolution to my issue. OUTSTANDING SERVICE!!

Christina Jones

4 years ago

In regards to plumbing, my experience with this company was TERRIBLE. We contacted our Home Owner’s Insurance about a plumbing issue and this company was sent out. We have standing water in 2 of our drains causing a very steong smell to permeate through our home and a possible leak. After 5 days, the company finally called to schedule. The man came out (with NO equipment), looked around outside, and said he’d need to come back with a snake and a camera to look through our drain system. He wasn’t sure if insurance covered it but he said he would check and call us back and return the next day with the snake. No one ever called or came back. We waited over 3 weeks before I contacted AHS to find out they had closed the claim as completed. AHS had to call them to reschedule and come back out. When I talked to them about what happened all the lady said was, “We don’t cover for smells.” I told her I understand that(duh) but no one has treated the CAUSE of the smell, which is the standing water and blockage! She also said they closed the claim because our insurance wasn’t going to cover for a camera, etc. I told her I wasn’t even given the option of paying for anything because no one ever even had the decency to call and explain the situation! I was offered another appt where she said she’d make sure the plumber brings a snake(really?)I declined. I was never offered an apology for the inept service or being left hanging for over 3 weeks! I’d rather, and will, pay full price for a reputable plumber with better reviews and better service. A month of my time has been wasted due to their lack of professionalism. Avoid this company for plumbing issues!

Jazzy Jazmin

a year ago

My breaker wasn’t working properly.Julio Bravo came and fix my breaker. He was very professional and very informative. He called me minutes before heading out to my property and was on time. It was a pleasure meeting him.

Melissa Ayala

3 years ago

Claudia from Ideal Services took the time to explain things to me that I feel most company representatives would rush through or simply not do. She got us the fastest possible service and and was incredibly courteous and friendly throughout our exchange. Thanks Claudia!

arlyn donis

6 years ago

If you need an electrician that knows his stuff call ideal services , and ask for Henry Cueva We bought our house as a short sale, and it had many electrical discrepancies.AHS send this company IDEAL SERVICES, Henry repaired many items. He also effectively troubleshot multiple issues we had inside and out of the house. If you want an electrician that is trustworthy, a problem solver, and does quality work , don't hesitate to call Ideal Services and request Henry. He is true professional and extremely hard worker. . We HIGHLY RECOMMEND him.

Debbie H

5 years ago

Ideal came to us through our home warranty company and I'm so glad they did!! Ryan and George were there on time, discovered the leak in the kitchen was due to a faulty garbage disposal and replaced it all in under 10 minutes. They did a fantastic job and were very pleasant and professional. I would highly recommend them.

Claudia Ochoa

3 years ago

Had an amazing experience with Ideal Services when my water heater broke the other day and they came right out and fix it. The plumber was polite and worked diligently on the repair until it was completed. The office staff Claudia was polite, knowledgeable, courteous and helpful. Thanks Ideal Services!

Trisha s

6 years ago

Good plumber, bad front office. The plumber that came out was great! Unfortunately, reception put me down for the wrong time so I had to miss another appointment. And when trying to call back I sat on hold for over 10 minutes before realizing they just forgot about me being on the line.

ANGIELOU YANGA

2 years ago

Technician Dwayne was awesome!!! He was very friendly and patient with all my questions. He was teaching me on what he was doing to my house. I highly recommend this company. Ask for Dwayne and he will get it done.

terry post

3 years ago

Was very good at there work Gabriel was fantastic and professional quick and efficient thank you for your hard work ..im so glad this company came out and did the work for my home warranty...

La Rhonda Criner-Winbush

3 years ago

We had an extremely terrible clog over the weekend. Jonathan was dispatched to us by Monday. He came and diagnosed the problem in less than 30 minutes. He worked until the clog was cleared in its entirety. We are thankful for him and his skill/expertise and the information he provided.

Joseph Ballard

7 years ago

We had an issue with another company that didn't even try to fix the problem with our Air Conditioner and tried to say something else was wrong with it. I was referred to Ideal Services. They came out the same day to fix the Air Conditioning. Dion Elvenia was knowledgeable and very professional. They fixed our Air without a problem. I am definitely going to use them in the future with any additional problems.

Tracy Geoffroy

3 weeks ago

We had issues with our A/C in the worst part of the summer heat for 2 weeks, thanks to a couple of companies that were very slow to respond and deceiving. Ideal came out and took care of the issue immediately, Edwin and his boss even went a step above in making sure we would be cool, no lies or trying to sell something we didn’t need. Thank you Ideal!

Victoria Joe

8 months ago

Ali came out to check on a circuit breaker that kept tripping. He was professional, efficient, polite, and knew exactly what he was doing. He was able to troubleshoot and fix the circuit breaker in just a matter of minutes!

Amanda McAllister

2 years ago

STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! They are horrible scam artists that lie every chance they get and try to take advantage of anyone they can. They are the worst company I have ever worked with and cannot say enough horrible things about how they treated myself and will be filing a complaint with the contractors board! Please never use this company!!!!

Parker Owen

7 years ago

I'm so happy I'm able to change this review. I dislike leaving bad reviews. Initially, there was a scheduling issue, but the technician was able to fulfill the appointment and I'm glad he did. The technician, Steven, is very courteous, professional, and knows his stuff! Thank you, Steven!The only suggestion I would make is that if the customer says they will be home, please knock on the door instead of just making a phone call and leaving within a few minutes. Some cell phones don't always receive phone calls (thank you, T-Mobile), and after waiting almost a week, and taking the day off work, I wasn't too keen on rescheduling. Again, thank you for returning and getting me power back in my bathroom and thank you, Steven, for your professionalism.

Tom Taylor

5 years ago

Our experience with the service provided by Ideal Services and the electrical technician, Steven, was excellent. Steven researched our electrical problem and showed concerns for our safety and well being and gave us options to work with. I would recommend Ideal Services to our family members and friends. A big thumbs up to Electrician Steven.Harold (Tom) Taylor

Fernando Orozco

6 years ago

Had a water heater replaced cos there was a leak on the old one. Home warranty sent ideal service to fix the water heater. The tech, David C, did an awesome job getting it done in a timely matter. If I were to need another repair or service, I'll be sure to get Ideal service again.

Jo Lynn Doorneweerd

4 months ago

Warranty service. They broke my plug and turned it in as a foreign object so warranty wouldn't cover it. Never would call back. Beware and ask your warranty company for someone else.

Candice Shimono

2 years ago

Nathan at Ideal Services completed my doorbell installation in a quick and professional manner. The wiring needed to be replaced and he fixed it and made sure the chime and transmitter were both working and correctly wired as well. I appreciate his time and quick service.

TheJudygal

6 years ago

I would never use this company. They say they called when no one did. When they did come out, they did nothing except try to extort more money. AHS referred me to them. They are so bad, I'm going to cancel my AHS account. If they use companies like this, I want nothing to do with them.

Tammy Truong

4 years ago

Ideal does work for my company, and me all the time. One of their techs, David, recently came out and did a tune up on my AC. He was fast, prompt, professional, and provided great service - as Ideal always does!We're always grateful for their work, and quick response.

Boogie B

2 years ago

Unbelievable POOR customer service. I have a home warranty with First American Home Warranty. I placed a service call about my garbage disposal. I called on a Sunday and scheduled my appointment for Friday 10/30/202. I was given a window of 8am - 12pm. I get a 7:15am call to let me know my Technician was overbooked and my appointment was moved to a window of 12pm to 4pm. The technician Kyle arrived and determined that he did not have the correct size disposal and stated he would return the next. I called the office and spoke with a non-caring male that stated he would reschedule me for Monday between 8am - 12pm. I explained that my appointment was scheduled with a four day advance time frame because I'm not at home Monday through Thursday. He then rescheduled my appointment for the next day 10/31/2020. My Technician Irwin arrives and the first thing I say is what happened the day before and asked if he had 1/2 disposal. He said yes. 3 minutes later he is telling me that he too only has the 1/3 disposal and will need to drive back to the office to get the correct disposal. RIDICULOUS!!!!! I called the office to see if Irwin will really be coming back to install the disposal this date. I spoke with a very friendly and professional male, Lemuel, who assured me that Irwin will return today. I would NEVER recommend this company to anyone that needs a plumber. I will also be sending this review to First American Home Warranty. I think they should rethink having this company as one of their vendors. Sincerely J BrooksUNHAPPY CUSTOMER!!!! P.S. Irwin did return and install the disposal and the job meets my expectations. What transpired prior to the installation does NOT!!

Dennae Peoples

a year ago

They are so friendly and kind! Dwayne was amazing as always. Even my mother was impressed! Thank you again!

Charles Mui

4 years ago

Randy with Ideal Services did a great job taking care of our broken sink. He showed up late in the day and stayed long to make sure everything was working perfectly. Randy also took the time to fix other sinks in the house.

Karen Romero

2 years ago

Excellent service. Very honest, friendly and professional. We really appreciate the great job both Victor and Franky did for us fixing our pipes and putting it back together. Thank you so much ❣

Jenny Richter (Jenny)

6 years ago

I was assigned to this company throw my home warranty because my A/C stops working......this happened 5 days ago!!! They give us an appointment for today! 07/18 between 11am and 3pm... and guess what? Nobody call us or give us a heads up!!! They will be not able to come or something. I called them they put me on hold like 3 or 4 mints and they said they will call back as soon as they have any news... it's been almost an hour since...With this heat... I mean what unconsider company!!...WHAT A POOR SERVICES!!!

G B

4 years ago

I contacted Ideal Services, upon recommendation from a local plumber, for a quote to replace my water heater. (Quotes from a variety of vendors ranged from $650 to $2200, not including any necessary cost upgrades to meet codes, etc.) I had been living without hot water for 3 months due to the expense. The tech from Ideal Services was Karl and I couldn't be happier with the service I received. Karl was knowledgeable and pleasant. He provided options to lessen the cost, was efficient and professional. I recommend this company without hesitation, based on my experience.

Tammam Whalen

3 years ago

Dwayne was polite, professional, and arrived on time! He even called to remind us the garage was still open! Great experience will use Ideal again!! Thank you!

Daniel DeLaO

4 years ago

Our Master Bedroom had a few sockets that decided to go out on us. So we contacted our home warranty company, and they assigned Ideal Services as our electrician. They called and gave us a 4 hour window for the technician's appointment. Very friendly lady on the phone and was courteous.Our technician was Nathan, and I must say that he did an outstanding job on the repair! He arrived within the time frame, was courteous, and was able to fix the problem, which was a loose wire in the socket. He tested them before he left, and they worked just fine.Then....when he left, our outlets decided they wanted to be like, ohhh, we're not going to make it that easy for you!, and stopped working again. Luckily, we called Nathan, and he immediately came right back out. This time, the sockets looked like they were all good, but the problem still existed. He made sure to check each socket...the circuit breaker panel...and when the problem still continued, he did a sweep of other rooms to see if there was a problem socket. He finally found the problem...which was the socket in a bathroom down the hall! It ended up as a socket on the circuit leading to our Master Bedroom...who knew? We didn't know that was the case. So, when he opened the socket, he saw the problem, and took the time to show us that the wire was loose and not connected properly. Then he fixed the socket, which took care of the problem in the master bedroom.I would recommend Nathan for anyone asking for electrical repair, as he not only was polite and courteous, but was that way even when we had to call him back out after the first repair try. I know how some things, like electrical work, can be fickle...especially with an older house like ours. So, I am very appreciative that he took the time and effort to fix our problem! Thank you to Nathan and to Ideal Services! :-)

JRock Nelson

2 weeks ago

Anthony Green fixed the problem super fast and efficiently. On time and professional can’t ask for more. Thanks 🫡

peter reele

6 years ago

They were great! They came by on Father's day to fix some plumbing issues I had. They were actually early and we didn't have to wait around. The tech was personable and kept us up to date with the process. They left the area clean and didn't charge us anywhere near what I thought a Sunday visit would cost! It was great deal.I definitely recommend using this company, I will in the future.

Barbara Ben-Yaacov

a year ago

Victor repaired 2 toilets quickly, efficiently and professionally. He was knowledgeable and quick to diagnose and fix the plumbing issues.

Math strats With Leyton

a month ago

Anthony was super efficient! Solved our problem within minutes! Amazing!!

Summer M

3 years ago

Trish the receptionist and Julio the technician were such amazing individuals! I had an emergency request to have the electricity checked to my Ring doorbell and they were very understanding, professional, and booked me in the next day. They gave me sound advice, provided suggestions, and were punctual in assisting me. I will definitely be booking Ideal Services again for any needs and recommend you do too!

Erick Shehan

a year ago

They came to fix a faucet leak and replace toilet parts. Was very quick and professional. They did a great job.

diana rice

2 years ago

Duyane replaced the old parts in our master bedroom toilet and now it runs smoothly with no gurgling or sound. He also gave me some valuable information about how to maintain our pipes here in Las Vegas with hard water and calcium buildup. Very professional and courteous. I would recommend him and his company (Ideal services) for any plumbing service.Great service!

Julie Puu

3 years ago

Ideal was sent out for my hot water heater through my home warranty. They installed my water heater one year ago and replaced all lines. It went out again. They are charging me for replacing the water lines that were not replaced I have pictures before and after showing they were not replaced but no one will let me speak to a supervisor to discuss this. They put a new gas line on which did not need replaced since it was still like brand new they put in on one year ago. Had my plumber look at it and showed him the lines were not replaced. Supervisor is always unavailable to talk to me. I have no problem paying for items that need replaced but I won't pay for things that didn't need replaced and wasn't replaced.

George Grove

2 years ago

Nathan was very professional and courteous and resolved our electrical problem within 10 minutes. Bria in the office was also very responsive, professional and courteous.

Dylan Cook

3 years ago

Our home warranty had Dan H from Ideal Services come out to service our air conditioner. He was extremely helpful and very respectful while here. I would highly recommend Dan for your air conditioning needs.

Justine Mckibbon

3 years ago

I just had a plumbing issue and water all over. I placed a call and Duane was fantastic. He is the company diamond in the rough. He was sent to my home,checked the problem and fixed the issue in my home. I have to say he calmly did his job and put us at ease. I will truly continue with ideal plumbing because of Duanes respect and extensive knowledge of his job. He diserves a special commendation .

Lesbia Thomas

3 years ago

Had a few service calls done. Plumbing and electrical all turned out good. Having AC call soon and feel comfortable with the company due to prior good experience . Techs were informative, professional and polite

Evgeniy Fateev

10 years ago

Talked first to John then Dulce and Alex finally. My house is just close to their office and thus I wanted them to do this job. I could give them a big job(roofing, plumbing, electrical). Sent them home inspection report by email. No reply. Eventually they said their email does not accept files with attachments. Called them and waited for 4 business days that they arrange preinspection. Today Alex said that they are too busy to get new customers. Why the could not tell me it 4 days ago? Frustrated

Angls Anahm

8 years ago

Great services right from the start all the way to the finish. I talked to a very helpful dispatcher Jess and she was able to get me same day service for an electrician. Reasonably priced and now my lights are working.

James Eastwood

3 years ago

Brandon was super fast and friendly when replacing a busted wired smoke detector and a faulty outlet! I really appreciated his friendly demeanor and willingness to explain things and engage in conversation with me to complain about builder quality electrical outlets, lol. Thank you Brandon and Ideal Services!

Concerned Citizen

3 years ago

Service itself was great, Freddie was efficient and polite. But took Ideal a week to contact me, and even then, I had to follow up with them.

Brinnon Scott

2 years ago

Company replaced water heater. Woke up next morning to entire house smelling like gas. Came back out and said oops we forgot to tighten gas line. Now pilot light won’t stay lit and refused to come service without new work order from home warranty company. Long wait times and terrible service.

Joni Torres

6 years ago

I was assigned this company by my home warranty company, my air conditioner was not working and since I am in Las Vegas (with triple digit heat) she assigned it as a rush dispatch. After 4 hours of not hearing from the company I called to schedule the appointment for my air conditioner; I was on hold for ten minutes to just schedule the appointment I was given an appointment for this morning between 11-3 but since I told the receptionist that I had a previous appointment she assured me that I would get the first appointment at 11am. Fast forward to this morning a plumber not an ac technician showed up and when I called the company they said that they called me, which they had not, to reschedule for the ac technician because he could not make it. When I asked why she said she did not know but that they could send one out tomorrow again from 11-3pm. This is completely unacceptable, there was no apology or empathy, and before I was hung up on by their supervisor Stephanie she told me I could either accept the new time or call my home warranty to request a new company; this is the person that mentors your team members and this is the attitude that she has. I would Never use this company and highly recommend that you do not either.

Rachel White

3 months ago

On time, great service and he called before coming which is always helpful, showed me some helpful tips on where things are around the house. I will use him again if anything else breaks.

Carol W

2 years ago

Willy P. was very friendly & provided helpful tips on how to maintain our ac. He showed us the broken part he needed to replace & advised us that previous company didn't use correct replacement parts. That company serviced our ac only 3mths ago. Willy took the time to answer our questions. Thank you for coming out to restore our ac so quickly! Appreciate your hard work. Work was done 8/8, called on 8/7.

Linda Higginbotham

5 years ago

We recently had an a/c problem. Old Republic, our warranty company, sent Ideal Services to us. Our tech was David. He was absolutely awesome!!!! So professional and helpful. We are extremely impressed by this company. The staff is also very helpful. We won't hesitate to insist on Ideal Services with Old Republic should we have any other issues.

Tyler Burleson

2 years ago

Ideal Services technician Luis came through solid and really did a great job fixing our home air conditioner after a failed repair from a previous company. We had been without ac in the summer in Las Vegas for over 3 weeks and once our home warranty contacted Ideal Services they sent Luis out the next day, they made it so urgent Luis even came to do this repair at 9:00 pm on a weekday. Luis showed up on time and had a great attitude about getting our home cooled down again. Luis was the first person in this entire ordeal that we dealt with that genuinely cared. After dealing with home warranty for nearly a month I’m pretty sure the problem is fixed and my family and I thank Ideal Services so so much!

Anthony Evans

9 years ago

We rent our home and our landlord sent out this company to repair what we thought was out garbage disposal. Miguel Licea was our plumber. He inspected the disposal and let us know it wasn't the issue, it was a hose from our dishwasher that was actually in poor condition that was causing all the water leaks. 10 minutes later, problem solved!Thanks, Miguel. Service with a smile is ALWAYS welcome in our home! We will definitely be calling you when we need any future plumbing/electric/a.c. issues resolved!

Jennifer Downing

6 years ago

David and Charles were awesome!!! My a/c was up and running and my house was cooled before they left! They really went all out to make sure everything was working properly and in good condition before they left! Even put a piece on my unit that was missing to help solve the problem I've been having for THREE consecutive summers now!! Thanks guys!!!!!!! You have NO IDEA how much I appreciate you!!! I won't forget!!! Best technician service I've had, 3 years running!!

Ann Lake -Whitehead

4 months ago

They did an indoor repair on my bathtub and he was in and done within 10 minutes. It was the diverter and Jason had it fixed and was out of there in no time. Excellent workmanship and very good customer service over the phone with the office. Would definitely recommend.

William Wooten

a year ago

I’ve used ideal services multiple times now through my warranty company. The first was for a water heater replacement, and the second is now for a main sewer line clog. Getting a hold of someone on the phone is not easy, but two of the three plumbers that have come out, have done a great job and focused on the task to do the job right. Victor came out today on a re-do after the first plumber missed the clog. He was very professional and did a great job clearing a main sewer line that had been blocked even after two other plumbers had come out. He took the time to do the job right and now all of our water flows smoothly. I would use Victor again.

Alyssa Perea

3 years ago

Nathan called 20 minutes before he showed up and was on time. He was polite and went right to work trying to find out why the electricity in our spare bedroom had stopped working. When he found the problem he showed and explained to me what happened and how he fixed it. He was here for all of 10 minutes and then on his way. Great service and a very polite. Thanks, Nathan!

Cassandra Hancock

7 years ago

Wish you could leave NO STARS!....What a worthless company. We have been without a working main shower for two months because of Ideal's negligence. Our shower stopped working two months ago. We contacted our home warranty and they sent out Ideal Services. the person who came out looked at the shower and stated he needed to order a part. We didn't hear anything for several weeks. We then called them and they setup a time for someone to come out. My husband took a day off of work to ensure he would be home to have the shower fixed. When Ideal Services arrived, it was a different person who informed my husband he wasn't there to fix the shower but to look at the shower to order the part. he then told my husband the first person who came out quit and didn't order the part before leaving. Fast forward a month later to today. I took a day off work to ensure I would be home for this scheduled visit. I never once left my house. I was told by Ideal I would receive a call 15 minutes before arrival. I received no call, no email, no voicemail, no text message. I decided to take a quick shower in a spare room. When I got out of the shower, I see Ideal driving away from my home. I immediately called my home warranty to have them send the tech back. I am then told they will have him back shortly. I wait an hour and nothing. I then call back my home warranty and the new representative states they cant send anyone and they need to reschedule. Why do I need to suffer for this companies failures? Informed my home warranty to remove Ideal Services from any services calls we ever have and they are not welcome on our property. DO NOT USE. if you go through a home warranty company tell them to send anyone but Ideal.

israel villegas

3 years ago

We received great customer service from Claudia in the office. My plumbing issue was completed in a timely and efficient manner. Not over priced.I am pleased to recommend Ideal Services. I have used their services twice before and will definitely use them again.

Mike Brothers

2 years ago

** company communication is excellent** Service person showed up on time ( Dwayne Martinez )** Service was performed professionally and promptly** Dwayne was very knowledgeable, thoughtful, and left my bath area clean!** Highly recommended ... Thank you

Heidi Coron

6 months ago

Oli was fantastic! He explained everything he was doing and what the issue was. I feel safe now knowing all of my electrical issues are addressed. Appointment setting was easy and I was given a call 1/2 hour before Oli arrived. I would highly recommend this company!

Susan Corke

3 years ago

Having just moved from California to Henderson I had to relie on reviews for contractor services. Ideal Services reviews were consistent - while pricing was higher, the quality of the work was excellent. My plumbing issues had me working with Colton. From his initial inspection he told me exactly what was required. Colton showed me items that, for now was still functioning, but due to age, I needed to keep an eye on. I never felt any pressure to purchase something right now. After I accepted the bid, Colton returned in a reasonable amount of time to complete the job. He made sure to show me the replacement parts were new and that I understood how the parts he replaced worked. Colton cleaned his work areas of debris before leaving. It was clear from talking to him that he loved plumbing and that he took pride in his work.

Highoffariel

3 years ago

My family was provided with excellent costumer service by Ideal Services! My air conditioning went out and my technician went above and beyond to fix it. He was extremely attentive to our home. I was assisted by a technician named Edwin P who was extremely amiable and diligent. My family is very pleased.

Cameron “Cam” Daniels

4 years ago

None of the light switches for our cans were working. I called two different electricians and Ideal was the only company that actually answered the phone. The dispatcher was very kind and scheduled me for the next day with Luis. He came out and corrected the problem in about an hour including all new rocker switches. The service was impeccable. Thank you Ideal!

c b

5 months ago

I was connected with Ideal Services through my home warranty team. From the time I called my home warranty until completion of the project it was less than 36 hour turnaround. Miguel, the plumber who arrived was patient in explaining the situation and what needed to be done. His customer service was excellent. Ideal Services utilized a very efficient texting system whereby I was quickly provided an appointment, was kept apprise of the status and was informed by the plumber when he was near arriving. Excellent service on this interaction and would recommend them based on this and Miguel’s customer service and work. Thank you!

Amanda Oddson

4 years ago

The dispatch/ customer service lady was awful, she is so rude! I had an appointment for a plumber that was made in a Monday for them to come out on Wednesday, then when Wednesday gets here no one shows up! They didn’t call me I had to call them to find out where their plumber was and they said they didn’t even know where he was and couldn’t get ahold of him. So no one came out on our scheduled day that I took time off work for. So obviously I was upset and hung up the phone, when calling the next day the same dispatch person answered and had to inform me that I hung up o n her with an attitude. She said that they moved the appointment to Thursday with no notice and no attempt call me and let me know of my new appointment. so I will AGAIN have to miss work for their plumber to come out!

Walt Fales

6 months ago

If you are looking for incompetence, lack of well-trained professionals, and a fairly snotty call center, you have found the right place!This was a warranty claim through First American. Ideal Services has been assigned a couple of times over the years -- and most every time, they continue to disappoint with long delays in service times, undertrained/rookie technicians, and employ a practice of gouging through modifications where they recommend repairs that the Warranty only partially covers and require a large out of pocket from the home owner -- when there were options to repair without modification (but Ideal Services wouldn't make as much net net in that case).In this particular case, the company took over a week to visit my house (well beyond the 48 hour SLA) and the technician did nothing but visual checks. Didn't even test any of the issues in question, test water temperatures, and then proceeded to inaccurately reflect the issues when reported to First American -- causing a delay in service response.Ultimately I just called First American and they assigned a competent plumber who came out, assessed all the same items, filed the paperwork correctly, and resolved the issues quickly and accurately.Ideal Services is not the best choice for your plumbing needs if you are in control of your selection -- and even if auto-assigned by a Warranty Company, you'd be advantaged by requesting a change as soon as they are assigned (due to delays in their ability to service you and their Yelp/Google reviews) and typically the Warranty Company will oblige.

Eric Epstein

a month ago

Anthony was very timely, helpful, professional and solved the issue quickly.

Luv4ashanti

2 years ago

Nathan came to inspect why my ceiling fan was no longer coming on with the light switch, he diagnosed and fixed it right on the spot. He explained to me what was wrong and how it’s should have been connected. I will definitely use this company for any of my future electrical needs.

Amy Pruss

5 years ago

They have been to my house 5 times and my shower still isn’t fixed. We had our water shut off completely for 3 days and was told I would have to wait another week but they came down and instead of fixing it put a piece of tape on the faucet so it would stop leaking and they turned the water back on. They came back again and did nothing, the fourth time they said they didn’t have the tools. The fifth time they called to say they were on the way and I told them I was too, they called back in 20 minutes and told me the technician had waited half an hour and left I told them it wasn’t possible since they called me 20 minutes ago and said they were on their way. One time they gave me a 7 hour window of when they would arrive. So 5 attempts later the shower still isn’t fixed and they need to reschedule a sixth time. They are literally the worst company you could imagine dealing with. I have never had any issues with a repair company that comes close to the horrible service of this one. I could have put take over the faucet myself if I knew that was all they were going to do their first three visits. I have nothing good to say about this company the customer service is absolutely horrible. Also one of the visits they were supposed to be there from 2-6 and they called at 11 and asked if they could come then I said no one is there I’m working and they said could someone be there because it’s the last call of the day and they’d rather not wait. Choose anyone one else to do your plumbing.

Jenn Pickleo

3 years ago

Luis was great, I called home warranty about outlets not working he arrived between the times noted and called ahead. Checked and fixed outlets. Thanks louis

Carmen Acevedo

7 months ago

Ideal plumbing was very professional but they are very busy all the time. I think that the delay in receiving service is waytoo long a delay. It was 8 days from first contacting First American Warranty online to get the job done. From 1/17/23 to 1/25/23. That was too long. Especially when I pay on time every month. I expect the job to be conducted in a timely manner. 48 hrs would be reasonable, not 100 hours. This job was for faucet leak in the tub and patio. Lots of wasted water while waiting.

Destiny Fockler

3 years ago

I called Claudia today at the office and she could not have been more helpful. Luis was polite, efficient and fixed all my issues quickly and professionally. It was a very positive experience.

Matt Jackson

2 years ago

Had to use Ideal services for our home warranty for a leaky angle valve under our bathroom sink. The plumber came out and diagnosed the problem stating what the problem was and how it had to be handled by converting galvanized to Cooper for the stop. This then went through home warranty that stated they will pay for repair except for the access behind the wall which was 120$. I approved the order paid the 120$ and rescheduled for the repair and upon wall access they drop another 135$ charge for pipe fitting which was known had to be completed on initial evaluation. The plumber also promised to do both angle valves since the wall was open already, and it wouldn't be that bad of a fix since he is already there. The additional fee of 135$ was never discussed or mentioned and the management at Ideal services was contacted and take no accountability or even assistance in solving this issue on their end. They operate a terrible business model that is literally nickel and dime the customers for everything possible, they also fail to take any accountability for there workers making promises to the customers. This has been a nightmare of service dealing with this business and they should be ashamed how they operate.When I asked the plumber why he didn't do the other angle valve after he told me he was going to do both he hesitated and said alright I will do it. He then came back in stated he contacted his boss and due to me complaining and contacting the warranty company and his office that he would not be able to do the repair anymore because of me calling and raising concerns. Seems as if you have a problem with this company they will literally do everything they can to make your life more difficult, I now have a much larger hole in my vanity under the sink because he opened more than needed for the second angle valve and then he backed out of the repair.Extremely disappointed with the service provided and I would not recommend this business to anyone, I strongly recommend reading the reviews from all outlets their star rating does not lie it is awful.If this company loses the warranty contract which they should, be careful they probably won't last in business very long based on their track record.

Melonie Purcell

7 years ago

They easily could have overcharged for an emergency AC repair. They didn't. They found the problem and got it handled for a fraction of what other companies had tried to charge. Would recommend in a second!

Leila Mustang

4 years ago

Worst service I've ever had. Ivan announced immediately he wasn't happy to be hear on a Saturday, changed the paper after I had signed it and denied claim. On his way out he pushed me, which could have been an accident, but he didn't apologize. I wouldn't want anyone from this company back in my house and as a women alone I would be afraid to have them in my home at all. I do not believe Ivan is bonded, he was not at all professional. Please call anyone else before calling Ideal. And the supervisor refuses to take my calls.

Janelle B

6 years ago

I am very pleased with the a/c repair provided by Chris from Ideal Services. Even though the job was a difficult one, he had a positive attitude and excellent customer service skills each time he returned. I would recommend this company.

Katarina Scarmack

3 years ago

Worst experience ever, do NOT use this company for anything ! Doug was one of the technicians and complained alot through out the whole process and argued multiple times. Made me feel extremely uncomfortable and was very unprofessional. They missed that their was mold in our master bedroom which has no door and I was exposed being 5 months pregnant to mold for days! After months of issues the job is still Not completed! I’ve tried to work out all the issues w/ Ron the owner over the phone and he was disrespectful, now is threatening to take my husband and To court so he doesn’t have to talk to me ever again. My husband is Airforce and I was Navy... never in my life have we been so disrespected especially when all we wanted for this company was to do their jobs right! It is not that much to ask for, instead they want to try and get away w/ fraud by charging us wrongly. My husband and I are 110% willing to go to court to seek justice. I hate dishonest businesses ! This company has hundreds of complaints and shouldn’t even be up and running still!

C Martell

3 years ago

Please learn from our experience and do not hire Ideal Services for any job! They came to fix our AC. Among other things, they stated we needed a secondary drain pan and we paid $435 for just that. The day they installed the evaporator coil they had us sign a work order that included the secondary drain pan being installed. When they came back to clean the other coil, (because they forgot the parts to do it the first day) we asked them to show us where this secondary pan was. They ultimately admitted not installing it!! When we asked the technician why we were told (not by him) that we needed it and paid for it, he didn’t know. A couple days later they came out to fix an issue with the new coil they just installed (meanwhile no AC because of the issue and there wasn’t any sense of urgency on their part to fix their own issue) and said oh here is your secondary pan. We will install it. Oh so now that they have been called out they want to install it? So if we didn’t call them out....they got away with fraud! Oh and two of the appointments were no show, no calls. When we called Collana the HVAC manager she “claimed” these were rescheduled. Ummmm with who? It wasn’t us and no messages were received. Collana was extremely unreasonable, wouldn’t listen to our concerns, and did not try to make any situation right or apologize. So if you want good service and not be ripped off, do not use this company!

Jaryd

a year ago

Horrible service. I put in an appointment with my home warranty to replace wiring on my thermostat. I asked over the phone, the day before, if it was covered and they said they would let me know when the tech shows up. When the tech (Julio) showed up, an hour late, he was rude and didnt even try to help. I wouldn't mind if the service wasn't covered by the warranty I would have paid out of pocket for it anyway but he didn't want to answer any questions and just said he couldn't do it and left within minutes. Now I'm out $75 for some rude tech to tell me he can't do the work. Again, I would have paid out of pocket if it wasn't cover but Julio and Ideal Services was just not helpful at all and couldn't answer a single question.

WayLay Design

11 years ago

Our service tech was Ramon and he did an excellent job for us! We had a leak in the shower which we thought was leaking in the wall. Within minutes Ramon identified the problem as our faucet and not in the wall. Saved us tons of money and even got our garbage disposal working at no extra charge. The bad review below WAS left by a competitor, Las Vegas Hot Water Heaters. THEY are the shady ones. Don't call them, call these guys!

cyn ama

3 years ago

Had some plumbing issues water leaking from the wall and faucet not working. Gabriel from Ideal Services assessed the situation and needed to do more to fix my shower. I thought it would be in the thousands but when Gabriel gave me the estimate I was like Yes!!! I can get it done!! Honest and reasonable! During this Covid 19 situation.. every penny counts!

Callie Mason

3 years ago

Nathan came out to fix my doorbell. He was on time and fixed it within a few minutes. He practiced social distancing and wore a mask. He explained what was wrong with my doorbell. Nice young man. Thanks Nathan.

michelle cortes

2 years ago

My kitchen sink was leaking and Victor found the problem and quickly gave resolution. It isn’t fixed yet because I need a new part, but I’m very pleased with his service and knowledge.

Natalia Gilkey

a year ago

If you need your AC fixed don’t call this company. We ended up firing them. They will tell you whatever you want to hear just to get you off the phone for a week and when you call back nothing literally has been done and Ron acts like he cares about peoples needs. Stop accepting new clients if you can’t handle the work load.

Nola Woodfin

2 years ago

This is the third time I've used the services at ideal services. Dwayne has been out the past two times for plumbing issues. He is fantastic and so professional. This time our water heater went out. He came out, inspected it. The base was soaked so we had two options to have the base taken out, dry out the wall and replace the base box or replace the water heater with a tankless system for a little bit more than the wall work and a tanked water heater. We went with the tankless as it will save money and be more efficient in the long run. Dwayne was so nice and explained everything to us about the new tankless water heater and after the install he followed up to see how we liked it that night. We love the new tankless water heater. It is so nice to always have hot water and never worry about it getting cold. I highly recommend ideal services for your plumbing needs!

Valerie Parriett

2 years ago

Doesn't deserve this 1 star. I called ideal services to get a quote on some electrical work I needed done in my home. On the scheduled day of my appointment the technician came out and did a walk-through of my home. I was then told that he would email me a bid for the job first thing in the morning. It has now been a week and a half I've called twice and I keep getting the excuse as to the person who does the proposals not in the office or that's not my job that someone else's job. Therefore I will take my business elsewhere. I shouldn't have to call you multiple times to get a bid. My experience with this company so far has been less than ideal should probably think about changing the name of the company from ideal services.

Tiffany Rodriguez-Lopez

4 years ago

My water heater decided to stop working on Tuesday. I called my home warranty company, and they set me up with Ideal services.We were considered an expedite due to no hot water in the house.They came on Wednesday evening to check it out, and turns out we needed a new water heater (ours was 10 years old).Jorge was our technician, and we are very pleased with the work he did!Today, Friday, he came back and finished the install with another technician who is in trainingHe’s very friendly and polite.He was very careful to keep our home neat and tidy while getting his work done.Thank you, Jorge and Ideal! I can’t wait to take a shower in hot water!!!

Joseph Sablay

4 years ago

The service call today to address an electrical issue was excellent. The technician, Skyy, did a good job. I’ve had Ideal out to my house for other services and they always do a good job.

Spring Edwards

a year ago

Nathaniel showed up right on time and was able to get our lights working!!! Nathaniel was professional with a great personality and he explained what he was going to do as well as explained other possible options to ensure our lights were restored!!! Thanks so much Nathaniel!!!

D Vegas

4 years ago

David has helped me on multiple air conditioning items and is always nice and explains everything in detail so I understand. After completing a diagnostic and finding my compressor is amping high, but still working overall, I decided not to do any replacement at this time. However, due to having pets, I was concerned about the indoor temperature and I only had a standard thermostat. David and I discussed getting a programmable thermostat so I can monitor the indoor temperature of my home in case my a/c stopped working. David just installed a Sensi programmable thermostat (made by Emerson) and I am so pleased with the install and the peace of mind it gives me. Scheduling was easy and David was communicative to let me know he was on his way. The installation was professional and the thermostat is hard wired, so I don't have to use anymore batteries. I'm so glad David took care of this for me because I know the install was done correctly and I can be rest assured that when I'm not home, I know what temperature my home is. In addition, I've used Ideal Services for other work in the past and they are always friendly and willing to help if I have any questions, even after the install. Thank you!

liana dollar

2 years ago

Dwayne was very informative and very professional. He removed my old water heater and installed a new one, even explained how to keep up on maintenance on it. Awesome service.

Craig Roles

3 years ago

Nathan was very helpful in taking care of our concerns. He was punctual. He found alternative options to solve our problem. He hardwired the light to my ceiling fan as opposed to replacing the entire fan. He solved all of our issues.

Carolyn Pates

3 years ago

Excellent service , Dwayne and Kyle were very thorough and solved our water leak . They were conscious leaving me feeling at ease that my upstairs leak was fixed .

Jose Gonzalez

2 years ago

Alfred was my tech and he had great customer service and he knew what he was doing! He did a great job! Thank you very much!

Michael Palakovich

8 years ago

Ideal Services sent Steven MacBride out to my house to repair an electrical issue i was having in the garage. I was told by the home warranty associate that my window for the repair was between 2 and 6. Steven called at 4 pm to say he was on his way, and was at my door within 20 minutes of his initial phone call. He introduced himself and started on the task immediately. He quickly discovered that my issue was easily fixed and gave me helpful advice for preventing the same issue from happening again. Steven was quite personable, polite and was back on the road to his next destination after we chatted a bit. He's a pro who took care of business in an efficient and orderly manner and i give kudos to Ideal services for having professionals like Steven on the job.Thank you!

Tiffany Simonetti

2 years ago

Dwyane did a great job on my shower, very professional, and courteous. Highly recommend him for plumbing issues! :)

Stacy Cox

2 years ago

I won't be able to say enough good things about my experience with Ideal services, from the office staff to my tech Dwayne. I needed two cartridges replaced in two showers, along with the kitchen faucet replacement. I tried getting everything taken care of through my home warranty company, but that turned out to be a lot of unnecessary frustration and a waste of time. But that is a whole other issue. I am grateful AND thankful to have had Dwayne as my tech. He came back to my house a second time when he technically didn't have to. He was very professional and communicative in keeping me in the know of all that was being (or needed to be) fixed and why. He went above and beyond to provide exceptional customer service. I will definitely be requesting Dwayne in the future.

Anne Tudek

3 years ago

This was a recall bc the problem we thought was fixed before was not. Julio was on time, courteous, respectful and he explained what he was doing and why. I very much appreciated his professionalism and would recommend Ideal services to anyone.

Haluko Saccenti

6 years ago

David A and Charles H was the AI service for my Air condition cooler there work for { ideal service} I had many time for some problem before they came to fixed I known they were takes more time to do the work . I precise very much to take care for me NICE GAYS

Heather Clausen

2 months ago

I have a three hour window to show up. I travel for a living, this is my one day off. 15 minutes before their four hour window is over. I get a text message telling me their technician is running behind. This is not OK and a complete waste of my time I feel like they owe me money. I understand many services are this way, it needs to change. I would think twice before using these people.

Janice Holloway

3 years ago

My technician, Luis Diaz was great. He checked all of my outlets make any corrections needed and told me which face plate to get to change the one I had. Thanks Luis great job.

Christi Yarnell

3 years ago

Gabriel and Miguel called ahead when they were 10 minutes out (it’s nice to have a heads up!!) They arrived within the scheduled timeframe, as expected, and completed the job quickly!They were professional, knowledgeable...and very polite. Would definitely recommend Ideal Services.

Tracy Persinger

2 years ago

Ivan was fast, knowledgeable and super friendly. Next time we use ideal services I’ll definitely be asking for him to do our repairs. The scheduler called right away after receiving our request to book a service professional to come out. She was also really friendly and worked around my schedule.( I didn’t catch her name) 5 star service all the way. Thank you ideal service.

Deb

a year ago

I had water leaking into the kitchen from upstairs. Ideal Services sent Dwayne and he was very professional, very efficient, on time, communicated when he was on his way and located and fixed the problem. Would use Ideal Services again and would ask for Dwayne. Very knowledgeable. Thanks.

Mary Edwards

a year ago

Ideal services was sent out for my old republic home warranty to fix my water heater that had died. after spending 5 hours on the phone between them and my warranty company. Ideal services kept telling me that I would be responsible for $690 worth of services my warranty didn’t cover. Yet my home warranty said they never had anything submitted from Ideal. They wanted to put my card on file so that when the technician came out they could charge me. I told them I’d put it on file but wanted nothing charged until my warranty company could tell what was not covered and why. Needless to say I had enough of ideal’s lies and requested a new company to come out. I then called my credit card company to find out Ideal services had a $690 pending charge on my account when they had not provided any work for me. The new company that came out Air Pro services was wonderful and professional to work with and I had $0 out of pocket expenses!!! So glad I trusted my gut and realized Ideal Services were trying to take advantage of me. Air Pro’s Alfred diagnosed and installed my new water heater within 24 hrs.

Sonia Eldar

a month ago

Very easy to deal with. Quick response and professional from beginning to end. Would definitely recommend

Tom Goodman

6 years ago

Rating should be 0 stars. Plumber came out to check tankless water heater. He gave it a quick look, saw some water leakage and said it was shot and we needed a new one with a rough estimate of 2 to 3000 thousand dollars. He would call the next day around noon with a definite price. No call by 4:30 so we called them. The receptionist said she would check then after a few minutes said it would be $4200. We called another plumber who came to check. He made a few adjustments and thought that we probably just needed a specific part which he ordered. After he left we turned on the water and it was working fine (even without the new part). Total cost about $200.

Johnny M

8 years ago

Our garbage disposal stop working and Miguel from Ideal Services diagnose the problem and replaced it with a new garbage disposal. Last time we had a broken water heater about a year ago, Miguel and his partner was also the one that replaced it for us. They are very good at what they do, I never had a problem with any work they do, their work is very good quality and very honest. Unlike some dishonest business who are only there for your money. I definitely recommend Ideal Services for any Service you need for your home. Thank you Miguel and Ideal Services!

Laura Deschaine

2 years ago

Nathan from Ideal Services came to our home and very quickly located the issue with the breaker panel and rapidly and professionally repaired it.

Candace Schmeisser

3 years ago

Early morning of 8/25 I file a home warranty claim For an electrical issue in my laundry room. They assign this company to the claim. Over 24 hours go by I don’t hear from them so I call in. Never had to do this with any other companies they always reach out ASAP to schedule appointment. Strike one. So I do get an appointment scheduled for the 27th with a window from 11am-3pm. All day I hear nothing from them. Strike two. Call in at 3:30 and get told the service guy is leaving his previous appointment and is on his way to mine next. Well here we are no call no show still this evening. Strike 3. Putting complaint in with the home warranty company this is very unprofessional and shows ideal services doesn’t value their potential clients time. Communication is key to everything. I’ll be using a different company to complete the job and any future work.

K Muhammad

11 months ago

Made an appointment; service company came out. They did not make repair due to miscommunications with management. We reschedule and they did not show up at all! They did not even have the common courtesy to call and let us know that they were not coming.This company shows bad business practices. I will never recommend them!

Brian Chan, Jr.

3 years ago

Great company! This is the second time they have come out to do some warranty work, and Dan was very professional, told things how it is, and provided different options to resolve our issues.

Cara Wells

2 years ago

Dwayne was very kind and made everything that was happening super understanding! He was here early and did a wonderful job. I definitely recommend this service company!!

Kristy Marie

a year ago

They're amazing. Wouldn't recommend any other air conditioning company. They actually helped my son and I fix my air conditioner after first company stole parts . Thank you guys so much

Chelly Franken

a year ago

Dwayne Martinez with Ideal services was the best. He explained everything, fixed it efficiently and in my opinion went above on beyond in customer service.
I would absolutely use them again and ask for Dwayne

Carol Wagner

6 years ago

I called this company for a repair. It was last summer. I had a bad breaker in my circuit box. It was found my air conditioner repairman. This company ( Ideal) also did some work on my fuse panel inside the home. I was charged $925.00. This would have been okay but my air condition man was here again to check everything before installing a new air conditioner. Much to our surprise we found the back of the box still burned from the first breaker problem. See the picture with this. He told me that I was told about this. I should have been shown this. Instead it was like a cover up. When called out to check this again. I was told it was only cosmetic everything was fine. I was told to replace this our it would void my warranty on the new air conditioning unit. Would you feel safe with this cosmetic work on your home.????? Plus the cost to fix his problem was $2,400.00. Backed into a corner with the price. I later got a courtesy call back could fix it for $1,400.00. I got the job fix for under $60.00. So, I would think twice about using this company.

Preston Roddan

10 months ago

I had to deal with them through my home warranty. I booked an appointment to fix a leak/blockage which is preventing me from using my kitchen. I booked the appt on Saturday mentioning it was a rush. They could only come on Monday. The tech came and told me he had to submit for approval, my understanding was he would do that right away. I was then told by the home warranty that he hasn’t, it has been 1h30… and now the company is telling me the tech has 24h. In the meantime, I am getting a flood in my laundry room and cannot use my kitchen sink. Nothing is fixed and it seems their customer is absolutely not a priority to them. Avoid them at all cost.

May Farrand

4 years ago

(Not) Ideal Services IS THE WORST! I would give them minus 5 stars if I could. Unfortunately for us, our home warranty company (First American who are horrible as well) contracted with Ideal so we were stuck with them. If your home warranty company sends them - do yourself a favor and request a different contractor. We had an issue with a water heater replacement and it was a nightmare. They installed a cheaper, inferior model (not the model that was ordered for us by our home warranty company), they removed our recirculation pump (which provided hot water on demand) and took it away, and they did not attach earthquake seismic straps (which are required to pass code) and bent the draft hood. The installer grossly miscommunicated with us, and their manager (dispatcher) was incredibly rude and flat out lied to me stating that earthquake restaints really aren't required, the installer didn't have the proper tools, etc. Avoid using Ideal Services at all costs. They are awful. Poor workmanship and horrible customer service. By the way, we switched home warranty companies as well. It's been our experience that First American uses bad contractors probably because they bid the cheapest. Working with First American to try to resolve my issues with Ideal was another nightmare that I never want to experience again.

Brandi Gray

2 years ago

Edwin came on time and fixed my leaky toliet. He was quick and efficient. He did a really good job.

Pat Davillier

4 years ago

I had a bad light switch which controlled the outside lighting on my front door and on each side of the garage.. Ivan and Luis fixed the problem without a hitch. They are the Dream Team of electricians. I highly recommend Ideal Electric for all your electrical needs.

CanL Jackson

2 years ago

Victor was personable, professional and knowledgeable. The small issue with our dishwasher line was fixed and the drain in guest bathroom clear. We are satisfied customers.

Robert Rooker

a year ago

Just had my heat repaired by Willy with this company. He came, ordered parts, and came baxk when the parts arrived and came late to conform with my schedule. And afyer that he syayed very laye to make sure he got my heat fixed. He was very nice, professional, and did a fantastic job. Could not be hapoier with the service i received.

Becki Pike

2 years ago

My poor garbage disposal started leaking from the bottom. A quick Google search told me there was no turning back. A new garbage disposal was needed. I placed a service call with my home warranty company and they assigned me to Ideal Services. The next day, a very professional woman from ideal services called me and scheduled an appointment for the next day, between 11 and 3. Victor called me around 1115 and told me he would be there in the next 15 minutes. Fifteen minutes later, he rang my bell. I showed him the sink and let him do his thing. About 20 minutes (maybe not even!) he let me know he was done. He left my kitchen exactly the way he found it. He was fast, efficient, and clean. Thanks Victor and Ideal Services!

Kenny Graham

3 years ago

Dwayne and Kyle were very professional and courteous immediately upon introduction through completion of the repairs. Would definitely recommend this business if their technicians are as professional as Dwayne and Kyle

Ashley Tingstad

2 years ago

Ideal Services has been coming to my house for years and they always fix the problem quickly. They’re always on time, they always call before they show up, and it’s always been a great experience. Highly recommend!

STEAM RAIL

4 months ago

Anthony was are tech, he was great, he knows his stuff. Fixed the Electrical problem quick!

Jackie Estrada

2 years ago

Dwayne was very professional and efficient. He came right on time and immediately recognized the problem. He was very helpful and took the time to show me and explain the issue. I would highly recommend IDEAL.

Eric King

3 months ago

Great tech and right on tie.
Great price. 👍

Mark Cruz

3 years ago

Called them to fix the thermostat and temperature, because the automatic control isn't working the house gets to cold and the temp doesn't goes up. They went to check it and now the air condition is blowing a hot air. They said there is a problem with condensation or etc they came back the next day and now they said there is a problem with the mother board of the air condition. Should have never called them and complain about the house getting to cold since it's summer. This company is a SCAM and WORKERS ARE SCAMMER AS WELL I WONDER IF THE PEOPLE THAT WORKS HERE TO FIX THE AIRCON ARE ACTUALLY CERTIFIED OR JUST A CROOK stealing peoples money If I can give negative star that's what they are worth

Mike and Jenny Howland

4 years ago

Luis was our electrician. Apparently, whoever owned the home previously did the wiring themselves and a poor job at that. Luis was able to fix everything quickly and perfectly. No more breaker issues! Thanks so much!

Ynw Fazee

8 years ago

I highly recommend this company. I called and talked to a very helpful lady named Jess and she booked an appointment for me the same day and I had my new toilet installed before my family came into town.

Tomasa Nathan

3 years ago

I wish I had called Ideal Services sooner, I called two other companies prior and got the run around. We were able to get an appointment right away with Ideal Services, Brandon was our electrician he diagnosed the problem right away, and fixed it. He was the right guy for the job. He was very professional and courteous. I truly recommend Ideal Services, everyone I dealt with was very pleasant.

Tapeworm 111

a year ago

This company had no intentions of assisting me with my issue. I was referred to this company through my home warranty claim to repair my heating system. They were quick to come and begin the diagnostic on my system but them proceeded to keep us waiting in the coldest months here in vegas for approximately one and a half months before starting that they cant repair my system since the issue was maintenance related only. After being notified of this I simply fixed the problem myself which took about 10 minutes. I thought that I was done with this company then recieved notification that in 10 days they were taking me to collections for an unpaid billed which I never received. It was an error through the warranty company but Janine in account services truly was no help at all. I explained the situation in detail multiple times but she would only accept payment for this so called service and nothing else. I was forced to pay an extra 85 dollars plus 3% credit transaction fee to avoid collections until my warranty company resolves the issue. I was extorted in paying this amount and would not recommend this company at all.

Donna Bosma

a year ago

Chris was our installer and was very professional and informative. He did a nice job with the install and cleaning up. The office staff was also very accommodating as we had a personal circumstance we had to work around. Highly recommended!!

Donna Raymond

4 years ago

3032 Scenic Valley way Henderson. Ryan was our plumber. I want him to come every time. Doug did our construction. Appreciated all of their hard work and willingness to go the extra mile in all aspects of the job. Thanks!

Mike Abrams

2 years ago

Had an electrical issue, my technician was Nathan. He was very quick with his work and took the time to explain the problem. He showed me what was wrong and how he was going to repair it. Nice guy

Blind Eyes

a year ago

Our garbage disposal started leaking out of nowhere. We put in a repair request through our landlord, received a phone call from this company the following day and booked an appointment for the day after. They said their technician Chris would come between 11a-3p and will call 15 min before arrival. Chris called, he came on time and was very professional. In and out in maybe 15 min. Easy fix for him. Highly recommend his services.

Sunny Knapp

9 years ago

I have used this company many times over the years for a variety of maintenance issues as well as new projects in my home and have NEVER been dissatisfied with them. I recently used them again and wanted to share my praises only to find some really absurd complaints. They are honest and eager to provide great customer service if given the chance. I've had too many friends truly ripped off in Las Vegas so I tell everyone I know to use them! They will work with you to accommodate your schedule as much as possible, not only do they offer you a time frame for your appointment but they will call you and let you know they're on their way to your home...all you have to do is answer your phone. Their prices are very fair, because let's face it a business is in business to make money. I don't know about you but I don't go to work for free and I don't expect to hire someone to do work in my home for free either.

Penny Wold

a week ago

This is the best plumbing company that I've found. Since I've moved to Las Vegas in 2000 nine, representatives are kind and courteous. The people that come out to do your fixing. Explain things to you very clean, clean up after themselves. Very friendly. A, I wouldn't choose any other company.

Harold Williams

9 years ago

Beware using them for home warranty repairs! Everything you fear about a plumber or other service person ripping you off with junk fees, over charging, and unnecessary repairs comes true with them. We had a water heater fail that was covered under our home warranty. The water heater was covered under warranty, but Ideal Services threw in all sorts of crap that we were told we had NO CHOICE but to replace, or they were not allowed to do the work. “Gas Sediment Trap”. This is simply a T in the gas line, so heavy sediment had a place to fall before getting to the water heater. Yea. I bet there’s a lot of sediment in the SW Gas natural gas lines. New earthquake straps. Mine were replaced 6 months earlier when I bought the house. New drain pan. My old pan was just fine. New ball valve. This only had to be replaced because his new Gas Sediment Trap, i.e, the “T”, changed the length of the inlet gas line. New flex lines. How much was my bill for this junk? $745.00. What a joke. Steer clear of Ideal Services. They are the kings of crap charges.

Sherry Mulford Peters

3 years ago

Had a faulty dripping garbage disposal. Edwin P. came to our home on time & in under 20 minutes he installed new disposal & we were up & running again. Super service & very nice man. Thank you IDEAL Plumbing Henderson NV.

Positive Honey

3 years ago

My 84 year father in law called this place to check for water leaks, they immediately told our elderly Dad that there was no way to check for leaks under ground, which is false. They then told him that the Water Main had to be replaced and that it would cost $2700 , that's with my dad doing all the trenching, cutting the concrete, and so on. Once they replaced the Water Main, he noticed the water bill was still just as high, nothing had changed or been fixed. He then did a walk around the property ( which is exactly what they were supposed to do for the free estimate) and noticed a leak that he fixed for 55 cent's. That's right folks. He paid this company $2700 because the lied to him and said his main was busted. All together after getting the concrete cut and everything he spent $4000 on the whole project. And in the end all it needed was a 55 cent cap on the irrigation system.Due to the unethical nature of this incident, an official complaint was accepted by the State of NV Contractors Board to investigate this company.*American Leak Detection provides the best service and is honest. They found our neighbors underground leak and repaired it.*

Rachel C

3 years ago

Appointment scheduling was easy to schedule and staff was friendly.
Techs gave a heads up when they were nearby.
Services completed quickly and professionally. Everything was clearly explained before work was done and after work was completed

Cecilia Solberg

2 years ago

The technician Ismael was very polite, answered all questions I had and explained the issue. He was on time, and quick to identify what went wrong. Great service.

Ann Anders

a month ago

The gentlemen was very professional in the job that he did. He was on time after he called to let me know that he was on his way. He corrected the problem easy, and had a good ideal on what cause it. I would highly recommend this company. Thanks for the service.

Amber Souza

2 years ago

Tech came out and fixed patio porch light. Worked just fine until he left. It doesn't work again. Called the office and spoke to a Bria who was rude on the phone. They said replace the bulb which we did. As I was talking, she placed me on hold which was very unprofessional. I wish my home warranty company would have sent out better company. I paid $75 for rude customer service.

Luis Rosado

4 years ago

Fast and efficient service; The plumberKarl explained everything that was wrong with my leaking shower valve repaired with all new parts.And best of all he cleaned up after the job was done, Will recommend to my neighbors .:)

Brianna Hernandez

2 years ago

JULIO was so fast and efficient!! He came in our home asked a few questions & went straight to work! Checked out a few things, worked his magic & he was done in a matter of twenty minutes. Would HIGHLY RECOMMEND requesting Julio when you get serviced! He answered all of our questions & was very patient with us. I will definitely be returning for all of our home service needs

Shannon Fitzgerald

2 years ago

Nathan was a professional, safety conscious individual who not only fixed our electrical issues in the kitchen, But explained everything to us in terms that we can understand. What a great guy and we can’t wait to use a deal services again because of him in the future when the need arises for electrical assistance. Thanks Nathan!!

Skippy

3 years ago

The ease of scheduling was awesome. The technician Ivan went out of his way to explain what the problem was. Best service Ever!

Iris Elenes

3 years ago

The service was so communicative and awesome about times and appointments. Super helpful and informative about the issues we were facing and was honest about the fixes that were needed. Very satisfied with the work they did in our home. Would use again 10 out 10

Nicole Matera-Welch

2 weeks ago

Great front desk/customer service and great service provided by Anthony at the house. Absolutely recommend.

Val G

3 years ago

Toilet was clogged and needed service fast! They came out quicker than expected. Gabriel was friendly and professional and got the job done quick. Ideal services is my go to for home services. No doubt

Natalie Weeks- O'Neal

3 years ago

Nathan was on time and did a great job with our electrical repair for the outlets in the garage. He even took time to show us how our new electric grill was impacting our circuits. Highly recommend!

Jay

a month ago

Anthony was very professional, fast and knowledgeable.

Ciprian Oltean

5 years ago

They charged me for a box access that it was already there and they quote me $400 to replace a cartridge that was replaced by other company for $190. I have read the reviews previously, but my home warranty insurance contracted them.My advise is to get other quotes from other companies even if the home warranty is sending them out. Usually it's free to get quotes. Many times other contractors will be cheaper even if you loose the home warranty fees.

Lesley Rayner

6 years ago

Great, professional, quick, friendly service! Had my shower cartridge replaced by Pete and Cody. They knew what they were doing and completed the job in a timely manner. Ask for Pete and Cody when you call for service!

Fabian pichardo

3 years ago

Kyle (new to his company) came to my store and serviced our plumbing. He was very professional, eager to get he job done and dedicated. At first, it appeared that the job at hand would require a reschedule due to an unexpected issue, but Kyle did not give up. Instead, he took a moment to do some research and BOOM! Fixed the issue within the snap of a finger. Thanks Kyle! Keep up the outstanding work and great customer service.

Carole Purtell

2 years ago

Nathan and Miguel showed up on time and very friendly! They quickly diagnosed my electrical problem and had it fixed within 10 minutes. I would definitely hire Ideal Services again and request these guys,

Jerod Runde

2 years ago

Victor cam out and did a great job on my toilet which was running & leaking. He was very friendly, 5 mins early, and done in under an hour.

Wood Trevor

5 years ago

Horrible service!!!!! Monique is a complete nightmare for a customer service representative!!!! Have not had a working sink for 4 days!!!! They called two days ago to set a appointment for a 4 hour window. After a hour of waiting I must not have heard my phone ring. I called back only 15 minutes later. Monique In her rude tone stated they have moved on to the next job!!!! They can not come till tomorrow. Then the below average idiot Monique aquatlly stated that “if they just showed up to all the appointments their customers set they would be out of business!” Wow!!!!!!!! Trully the worst service ever!!!!!! Stay away!!!!!!!!!!

James A Campbell

6 years ago

Hot water heater went out Sunday morning. I was contacted by dispatch and a new one was installed by 3pm the same day. Most of the cost was covered by my 1st American Home Warranty. Outstanding service done by a professional plumber.

Allison B

3 years ago

Nate was our electrician today and did a great job. He was professional and friendly and cared about who our home warranty was through so he would know what they would cover and what they wouldn't which was very helpful for me. I recommend Ideal Services for your future home repairs.

Kayla Burrell

9 years ago

We had a few issues in our house and called Ideal Services to set up an appointment. Miguel came out and fixed our issues in a very timely manner. He was very polite and did an awesome job!

Dave Keenan

6 years ago

Excellent-excellent electrical repairs: fast, effective, reasonably priced. .................................. Henry C came out for free, showed up on time, wore booties, assessed the situation and then gave me a professional estimate. Once I approved, he got to work, eventually traced the problem to an outside outlet with a VERY loose wire. If Henry C hadn't solved this a fire would have eventually started. Thank you HENRY!!!!

Clint Anderson

5 years ago

No no no no NO! Look at my review history, my worst review is probably the 3 stars to rc willy and that was a terrible experience. Stay away from these home insurance scammers. Called on a busted hot water heater. Used my home warranty through old republic. Old republic was not the problem. These guys come out and say the water heater has to be replaced. This much was obvious. There was some water that made it's way into the drywall. They said they needed to send out their restoration crew to check it out. They come out for their 4pm appointment at around 730 PM. Keep in mind part of their outright stealing from me was because they were late for the appointment they insisted on. They get there, check it out and take 2x2 feet of drywall out to check the damage. At this point I asked them what they were trying to charge above and beyond what the warranty company covered. They said they didn't know and that I would need to speak with the office. So we called. Without seeing anything in person, or talking with the men working at our home he had the gumption to tell me it would be 3k plus. No way no how was this 3 grand of damage. He asked if I would like them to stop and give me a more accurate quote in the morning. So they left two fans and left. This is the best part. In the morning they stuck with their joke of a quote and then said if i didn't do the work i already owed them $500 plus regardless for the work they had already completed and for the late night call. Nothing was done folks. They came out, busted my drywall and put down some fans. I called my attorney out of principal to know my options and he told me if I let them start I was pretty much stuck. I ended up paying over $400 after haggling with these clowns for hours. The actual work was completed by another company for under $800. They will tell you that you should just pay the deductible on your home insurance and let them cover it. I wonder how many elderly residents or folks who simply don't know any better get roped in by these insurance scammers. Old republic paid me to pay the real company for the water heater replacement. I have no issues with old republic. In the end I was out of pocket about a nickle for this company to come tell me my water heater was broken. Companies taking advantage of people like this should be shut down.

Allen Shim

2 years ago

Jason did a great job replacing our water heater! Was very professional and got the job done quickly too.

Brand All Things

3 years ago

We had an underground mainline leak at our facility which only became apparent because of our increased water bill. Ideal Services sent out a technician to locate it and then repair it. The service was outstanding, the gentleman at the office, Eric was very nice and helpful.

Nicole Werner

2 years ago

Chris from Ideal was on time friendly very professional and fast he did wonderful job and i would recommend ideal to anyone who needs plumbing work ask for chris hes amazing!😄

Brew Nelson

2 years ago

Dwayne arrived on time, assessed the leak, got the part and finished the job in less than 20 minutes. Faucet is working perfectly now (the last plumber set the hot and cold backwards 🤷‍♂️). Excellent service.

Dee Cee

2 years ago

Company sent by home warranty, with good reviews on here I was not worried. Tech was in and out very briefly. Did not bother walking and looking for GFI reset, if he did he missed it. Basically said circuit overload not covered by home warranty. Tech should have called me as I was not home to see if I had questions. I tried to call tech back several times the same day to ask questions. Why after a year of same appliances plugged suddenly it's overload From my personal experiences, typically you can reset GFI and if it's overload the GFI will quickly click back, unplug some appliances and it'll work. I'm not even an electrician!Nonetheless, Tech did not call back, so I called the company directly and dispatcher (nice guy) had no knowledge and Google's my questions?!?! He admitted he's not trained so I ask since tech isn't calling us back (dispatcher called 4x) who can I ask my questions. He advise me to call back Monday and ask for supervisor.I did that on Monday, and dispatcher advised supervisor was unavailable and dispatcher went ahead and advised tech to call me. The tech never called me back. In the end, it was a missed GFI reset in bathroom!!! Not circuit overload. Poor customer service and diagnose. I almost spent few hundred dollars for a mis-diagonose! Be careful! Get second opinion. No one to ask questions. Dispatcher was nice and helpful but couldn't answer my questions.

matthew longo

a year ago

Chris did a fantastic job healing us unclog the drains at my house. Very professional, personable, and informative. 10/10 would recommend

michael chance

5 years ago

Ideal Services is the company that my home warranty (AHS) uses. I called for a problem with a ceiling fan that had stopped working (light worked but the fan would not spin). Within an hour of calling AHS I was contacted by Ideal Services for an appointment. I was given an appointment window from 0800-1200 for the following day. At Approx 0805 (the day of the appointment) I, received a call form their tech (Riley) who stated he was on his way and gave me an estimated arrival time. Once he arrived, he diagnosed the problem (fan motor) and stated that he could replace the fan or I could opt for the cash payout. He informed me that while they did not have the same model of fan that I currently had installed, they had a similar model. The size and the finish of their model was the same but the light fixture and globe were different. Riley went on to suggest that he might be able to swap out the light fixture and globe from my current fan to the new one. Within 35 minutes of his arrival the new fan was replaced and looked exactly like the one that was previously installed. I can't speak highly enough of the professionalism of Riley or Ideal Services. As long as AHS continues to use Ideal Services, I will have no reservations about their quality, timeliness of work or professionalism.

Armand C

7 months ago

We were not getting any hot water from both of showers, although we were getting hot water out of bathroom sinks and tub. The technician accurately and efficiently fixed the issue. Very professional and thoroughly explained the issue and how it was fixed. Very satified!

Ima Seeker

6 years ago

Ideal electric was very professional. Luis found the problem right away, fixed it and his advice to me was excellent. He was knowledgeable, courteous and went beyond my expectations. I’m not an easy one to please but I would rate them A+ and will recommend Ideal Electric to any of my friends and family.

Jacob McQueen

a year ago

Victor came out to take a look at our shower faucet and had it totally fixed up like new in minutes. 10/10 would recommend and use again.

Brandi Jinkerson

2 years ago

Kyle with Ideal Services did a great job! I was having drainage issues between my kitchen sink and laundry and he went over and beyond to find the clog and clear it. He was very professional and got the job done!

nathan parks

6 years ago

Martin S and Charles H showed up at the house and had great attitudes. Very knowledgeable and explained everything they were doing and why. I would not only recommend ideal services and use them again, but I'd ask for the dynamic duo come out.

M Stosek

a month ago

They installed a water softener I bought from them. I paid $3000. It didn't work. They sent someone again and again, finally they sent a more experienced tech. Still doesn't work. They said I bought a generic one that can't work by its very nature. They recommended it to me. They sold it to me. Then they basically said go screw yourself. We'll fix it the hard way, I guess. They look a lot like thieves and fraudsters.

Thomas French

2 years ago

Chris was my Technician. He was professional, polite and on time. Chris was able to diagnosis and address the issue quickly and thoroughly. I recommend Ideal and especially Chris. Thank you.

kelly henderson

6 years ago

After a week long vacation the last thing I want to come home to was no AC. I called the Ideal because I had used them in the past and was happy to hear they could have someone out today!! Now the dread of wondering how much it will cost. We just paid for vacation and now Ac. Ugh. Thankfully David showed up just in the time frame that was promised. Within a few minutes he assured me with a nice smile that he would have the problem fixed in no time. Within half an hour the ac was back on and working!!!! It was capacitor battery that needed to be replaced. He throughly showed me the old one and explained what happened. He has a new one on his truck and put in , in no time. Fast , efficient and reasonable

Yvonne Wiener

3 years ago

Nate and Justin were very professional and knew their stuff. I've lived in my house for less than one year and when the power went out to one of my bathrooms and my outside electric, I figured I could flip the fuses in the fuse box and that would solve the problem. When it didn't and I had tried all my other options, they came in and were able to trace it to a GFI switch in the garage that I didn't even know existed. They were quick and efficient, and even though I felt stupid for not figuring it out myself, they assured me it happens all the time. They were great guys to work with

Emily Lucero

6 years ago

I just want to mention that you guys are awesome.... I was concerned with a few things and your staff answered each and everyone of my questions... I also want to thank David C... I think that's his last name but David thank you so much for your patience...I know I was asking questions but you did an amazing job fixing the pipes on my waterline!!! Thank you so much everyone!!!

antoinette watson

a year ago

My Technician was wonderful. Dwyane is very professional, pleasant and knowledgeable of his job. He has been here for another job, and I must say, there is noone better. Ideal has an excellent, well knowledgeable and professional employee. He checked out the problem and showed the problem to me, then he made the repairs in minutes assuring me the problem had been resolved. Thank you Ideal Plumbing division for a great Technician. If ever needed, I would be more than happy to refer Ideal Services.

Samantha G

2 years ago

Chris called ahead of time to let me know he was on his way and after assessing my shower he realized that more items were needed from the store in order to properly fix my faucet. So he apologized for the inconvenience and promptly ran to the store to buy everything needed to complete the job. He worked fast, efficiently and was very professional when explaining everything that was wrong and why he needed certain items to fix it. He definitely took his time to make sure there were no more leaks and cleaned up after he was done. Highly suggest requesting Chris from this company if you are having work done.

Jennifer Ramos [Taylor, Robert ES]

3 years ago

Walter came to my house and helped with an issue I had with my water softener system. He was very nice and friendly. He explained things to me thoroughly. He asked if I had any questions and made recommendations for me. If I had any future plumbing issues I would request Walter to be the technician that comes to my home!

Shawn Hodnett

2 years ago

Dwayne did an amazing job. He was able to come out earlier than was scheduled to replace my broken hot water heater. Would not hesitate to use them again.

Steve Miller

a year ago

Nate diagnosed and repaired our livingroom electric outlet power issue quickly and then went above and beyond by checking the outlets in the rest of the house

Tony Bakerink

a week ago

I asked them to come out to check noisy pipes at my house. The plumber showed up and checked a valve and said it needed to be replaced. He said he would report it to our insurance company. However he reported to them that the valve was working properly, so they closed the claim. We didn’t hear back from the company. When I contacted them, they said the claim also was closed. I said, but the pipes are still making noise, and asked them why? She said the plumber didn’t have any notes as to why and she couldn’t tell me anything. She said that they would look into it and call me back. Still haven’t heard back from them. She just wanted to get me off of the phone. Still with noisy pipes.

Bob Jones

2 weeks ago

Julio replaced problem fan within 30 minutes saving me from the summer heat!

Philip Hogan

2 years ago

IDEAL Technician Gabriel was very professional an knowledgeable of the work order job . I was very satisfied with the work he preformed . Great job

Ivan Narvaez

4 years ago

This is the worst company in Las Vegas! It took two weeks to solve a simple leak issue. No sense of urgency, the customer service agents are utterly rude & incompetent. Left multiple complaints & canceled my home warranty for hiring these unprofessionals.

Dani Martinez

6 years ago

I was getting estimates for a new tankless water heater! I called ideal services and Peter came to my home! Peter was very knowledgeable about his products he installed a new norits tankless water heater! He and his helper frank where very professional and thorough! When a city inspector tells you that that installation looks fantastic you know you hired the right people! I highly recommend you use this company for your plumbing needs and ask for pete!

Adam Miller

2 years ago

Very unorganized with no follow through. Tech Victor was great but randomly had another guy named Chris that came to the house two days later, was not wearing a mask, did not take his dirty shoes off in the house and seemed lost on how to troubleshoot a water heater program.We had an error light and he stated it was normal after he spent five minutes on YouTube and Google. We gave our make, model and error code ahead of time so they would be prepared.Victor states the water heater is leaking internally and needs to be replaced. Chris said it’s the pressure engine. Obviously two things are wrong.Chris said he was more senior than Victor which is why he had to come out for a second opinion but seemed to know nothing about our water heater not heating.He unplugged our recirculating motor and left. Now, of course we have no hot water because multiple items are not working.Problem called in on 4/6 and promised several steps of follow through and two returned calls and still no responses.

April Tomlin

6 years ago

So, I just had to worst service ever...I had someone tell me that plunging a toilet is not normal wear and tear on a toilet because the seal broke while plunging...They do not want to honor there warranty of 90 days because of this. Not to mention someone came out on the 29 of may to fix it and said they had to oder a thicker glue, and that they would call me within the next 2 days bit, they never did. And now that it is june they say the warrenty has past any way. I am very upset with there service and the way there phone people handle these situations. Very rudely...

Erickadiah W

6 years ago

This company is awesome. They came out on a day notice and even on a Sunday. Erik the technician had great friendly customer service and was very patient in explaining what the problem was with our broken air conditioner

Josh Kirsch

3 years ago

Kyle was awesome! Very personable and professional. Wealth of information about our garbage disposal. Would 100% use him and Ideal again and highly recommend their services!

N Devo

a year ago

My plumbing technician, Dwayne, was professional, friendly, knowledgeable, and most importantly…expertly resolved a unique plumbing issue left behind by the previous homeowner. Many thanks to Dwayne and Ideal Services!

Reida Wagner

6 years ago

Henry came out during the window allotted. He introduced himself, put on booties before entering my house and solved the problem within minutes. He advised me what to look for in the event the same issue occurred in the future. I was very pleased with his courtesy and professionalism and would recommend Ideal Services to anyone.

Lora Richard

4 years ago

Miquel came to service due to stoppage however was not successful. Miquel did not listen to my complaint. He quoted a outrages price for a cleanout procedure that I already had in my home resulting in over charging me for something I didn't need.......can't trust this company.

Julia Shinn

3 years ago

I deal services was contracted by my home warranty. They contacted me within a couple of days. I was scheduled the next day. The The technicians were friendly clean and efficient. They had to order parts. Returned within two days. Nathan was the technician that returned. I felt very comfortable allowing the technicians to enter my home. I would definitely recommend ideal services to friends and family.

Debbie Dennewitz

2 years ago

I was assigned Ideal Services from my Home Warranty and was very happy with the service I received. I needed a light switch replace and my smoke detector fixed. Ivan was very professional and friendly and completed the job quickly. I would definitely recommend and use Ideal Services again!

Chris Snoopy

6 years ago

I needed my kitchen faucet replaced. Contacted Ideal Service and they sent a gentleman by the name of Joseph. He did a great job, I could tell he knew what he was doing because he was in and out in no time. Definitely recommend their services.

Carol Hutner

6 years ago

David A. from Ideal Services contacted me that he was able to come an hour earlier which was great news. He identified the problem within minutes and had the replacement part on hand. Very professional, pleasant and knowledgeable. Highly recommend David and Ideal Services. Thanks David!!👍

Lawrence Williams [Knudson MS]

2 years ago

Excellent and knowledgeable service from Dwayne. He was professional, communicated well and was on time. I will always request him personally the next time I have a plumbing issue.

Shaun Gleed

a year ago

We have been working with this company through our home warranty through First American. We have not received any “service” at all, and the company just answers the phone and leaves you on hold all day. We still have no working washing machine and can’t get ahold of anyone, absolutely disgusted with this

Korynn Morgan

4 years ago

Came to address bathroom light under warranty that has been out for over 3w. Asked if they could give an estimate on secondary separate electrical work from a wall removed 2days ago. Ivan came in and took pictures of the wall removed then told us they wouldn’t estimate same day but said it would roughly be around $500. Hardly spoke to us about the matter and said he wouldn’t be able to address anything that day. He went to leave and we had to ask to address the original call for the light out in the bathroom. He put it on the same ticket and reported that the light was out because the wall had been removed. He did not check any electrical boxes, fuses, or circuits. He was in and out in under ten minutes. Now we have to have a secondary electrician come out to actually check the light in our bathroom. Seeing as the light in the bathroom is on a completely separate circuit and was out prior to the wall demo it seems impossible to have been caused by that. When called to speak to see what had happened Ivan treated us with disrespect and spoke down to us saying it was our fault. We would not recommend their services to anyone.-6pm update same day as review.Secondary electrician from different company NOT IDEAL SERVICES came out and actually tested outlet. Found it to be a tripped gfci in my sons closet on the back side of the bathroom. Took this kind professional with actual tools about 15 minutes to find the problem and address it. He confirmed that it had absolutely nothing to do with the wall repair in the living room as it was on a completely separate circuit and even went through the spare wires and fuses to demonstrate. Ideal Services was incompetent, rude, and disrespectful. They told us this issue was going to not be under warranty and cost us at least $500 to fix. For what turned out to be a tripped fuse. Felt like they were attempting to scam us and honestly we are quite upset. Do not use this service!!!

Greg Tribble

2 years ago

The worst experience I’ve ever be apart the guy that came out was more interested in whats in my garage then Diagnosing what was wrong with my water heater. Doesn’t even wear a mask properly didn’t do nothing but read the label on the water heater and then canceled my ticket when I am living in rusty water can’t brush my teeth can’t give my kids a bath without the water rusting out lazy company if you use them you’re a fool I would never recommend them and hope multiple people write bad reviews about this company because I’m sure it’s not just me, take pride in ownership take pride in your business shame on you

Leo Tolentino

2 years ago

Victor came by during the assigned time and was able to fix things without hesitation or any disturbance. He was prompt and professional, and I would recommend him.

Daniel Stevens

a year ago

The technician, Connor, was very professional and efficient. He called me to confirm 15 minutes prior to his arrival. He correctly identified and fixed my issue. Highly recommend.

David Koffman

8 years ago

The chandelier in my dining room was making a loud buzzing sound so I had Ideal Services come to my house and fix the problem. Not only did Steven analyze and fix the problem quickly and efficiently, he was very nice and courteous. I will definitely call Steven from Ideal Services again if I have any more electric problems in my house! Thank you.

Jennifer Raub

5 years ago

The entire appointment with Nate and Dave was professional from start to finish. Nate called as promised 15 minutes before arrival. They were both professional and curteous. Since I had several issues, they worked efficiently to get them done and explained the issue. I would highly recommend Ideal services and the expertise of Nate and Dave. Thank you for all your help!

Kelly Raybuck

7 years ago

I've used Ideal Services many times for plumbing, AC and electrical and have always had great experiences with their employees and work. They are very nice and most importantly knowledgeable about their profession.I will continue to use their services and recommend them.They have great service reviews with the Yellow Pages and the Better Business Bureau!

Antonia Allyson

3 years ago

My techs Irwin/ DeAndre were awesome. They were on time and worked as a team to finish the job record time. Later that day my tech Justin came and completed the job with accuracy. Thanks Guys

Christopher Barton

5 years ago

Riley O'brien was the electrician that performed 2 services in my home. 1 was the installation of a GFCI, the other was a ceiling lamp/fan installation. he was very professional and I have had no problems with the work and will definitely call him back if needed for electrical repairs.

Ray Pulliam

2 years ago

Chris was on time, very professional and answered all of our questions. Highly recommend Ideal Plumbing and more specifically Chris for any of your plumbing needs.

James Stewart

4 years ago

Customer service with this company is none existant. They were the company American Home Shield gave me to replace 3 ceiling fans with light kits. That was the beginning of October. It is now the end of November and the job is not completed properly. Theycontinuously ask 4 more money to complete the job. They have scheduled 3 times and the tech has failed to appear. They left me to dispose of all the ceiling fans they took down and all the mess. The ceiling fan in the living room had a control panel and the tech installed it improperly and now the fan and the lights come on randomly, I assume from wires over heating, and u can't put an outlet cover over them because it doesn't fit in the box properly. The ceiling fans in the bedrooms r supposed to be wired to 2 switches, 1 4 the light and 1 4 the fan. He wired them at the ceiling to a single switch, so u have to climb on a ladder to turn off or on the fan or the light, as I have high ceilings. I'm also disabled and a fall risk, and shouldn't be climbing on anything. DO NOT USE THIS COMPANY!!! I am filing a complaint with the contractor's board.

christine m

2 years ago

dwayne came and fixed the shower quick.. we were very happy to have everything fixed the same day.. he is very reliable and gets the job done..

Rita McGovern

3 years ago

Dwayne the plumber went to extremes to take care of my water heater yesterday. If I could rate this company higher than 5 stars I would! I use to work as a Controller at a plumbing company here in Vegas and I'm telling you they were nothing compared to Ideal Services. I went to work yesterday telling people about Dwayne and how quick and on top of it he was and they were amazed! I absolutely 💯 percent highly recommend this company and just tell them you want Dwayne!

Mis Miscy

10 years ago

This company was scheduled to come to our home for an emergency plumbing leak. Our window was 6 pm - 9 pm. It is 10:17 pm and they are a no show. We still have a leak that is causing significant damage!We called them to see if tech was still coming and the lady answering the phone said yes and that she would call them and then call us back. There was NO return call and now nobody answers the phone.I would highly discourage anyone from dealing with this company!!!

Lucresia Oyarce

5 years ago

This company is by far the worst company that I have ever dealt with. First they wrong diagnosed, then after a phone call to the warranty they agreed to go get the job done, three days go by after the tech was at the property and kept telling me, the tenant and the warranty that their tech was on the field and that he would be submitting his report. After so many phone calls... To make it short they denied all together that they were at the property when they were. If I could give them a minus star I would. Sad that there is no honesty anymore

Veronica Tenorio

6 years ago

Martin and Charles were both very helpful and professional. They answered all my questions and double checked my system when I didn't understand how to operate it. They are a very good team of technicians.

Dan Ford

3 years ago

I received a phone call from the technician, Edwin P stating he was on the way and he arrived earlier than planned.He placed covers on his shoes before entering our house. Showed him where the trouble area was and left him to his work.Edwin was extremely fast, courteous and friendly. He is a credit to the business.When he was finished, you could never tell anyone had been here working. Thank you so much.

James Vaughn

3 years ago

Less than 30 hours after their “repair”, the AC has again failed. They are charging me a second time to service the unit. Way to stand behind your work! Not even one business day and you are charging me a second time to fix what should have been fixed the first time.***RE: repairs equipment only if failed. *That* is understandable. What wasn’t understandable was the scheduler quoting a fee to come back out again less than 30 hours after the “repair”.Having said that, there was no charge on the return trip today.I have edited the feedback stars to reflect the no charge on the return trip.***And it took a third trip out here to fix the issue. The tech came over an hour after the end of the service window.But CONGRATS!!!!’ You finally got it fixed. 48 hours later and the repair holds. Maybe I was too rough given the understandable problems with scheduling, after all, you must be super busy, bless your hearts. And hey, practice makes perfect. If you don’t succeed, try, try again .If I could give you a million stars for finally fixing the issue, I would. Instead, bless your hearts, you get an attaboy (and attagirl).***Actually, the day after this review the AC failed AGAIN!Three service calls, THREE FAILURES! It is going to hit 113 degrees in Vegas today and I don’t have an AC unit that works.Either they are the biggest fraudsters or the biggest bunch of incompetent idiots.

starseed lilith

3 years ago

Omg this company is TERRIBLE. They send out techs that have absolutely no training or knowledge how to fix the problem. They came out 5 times in 45 days and could not figure out why the hot water was not working in the master bathroom. Today I was fed up and ended up using another company that figured out the problem in 5 minutes and fixed it right away. How disturbing. I waited 45 days for a problem another guy figured out in 5 minutes top. #disgusting

Andrea Moore

3 years ago

Kyle arrived on time for 3 plumbing repairs. He was professional, friendly and provided excellent customer service. He was persistent with one difficult issue and was able to still find a solution that was satisfactory for our situation. I would recommend Ideal services for plumbing issues.

Freep one

6 years ago

We were assigned Ideal from our warranty company. Our rating of Ideal is 2 stars but our rating of JULIAN IS 5 STARS!!! We had a problem with our circuit breaker which required a fix. When they came out the tech was pleasant and got us back up quickly but we noticed an issue he missed after he left. So we called and they sent out Julian who came out and made it right. Julian was pleasant , respectful and knowledgeable. He explained every thing to us clearly. Julian is a credit to this company and can be trusted to do it correctly.

Mylee F

3 years ago

We are very satisfied with Ideal Services. Our heater went out in the middle of the winter and they came out and got it taken care of. Our technician, David, was incredibly nice, quick, and attentive. He had great customer service and was able to answer all of my questions. Thank you, David!

KssK Koba

4 years ago

TECH, Nathan provided 5-star service. He was most courteous, informative, efficient, professional and on time. Historically in 2018, he also provided electrical repair service. :)

Vanessa Fuss

2 years ago

This company came through our home warranty. They came to fix a leak in our shower. Dwayne was the plumber sent, he fixed a leak in the shower arm and then helped to discover another leak. He took pictures, but could not fix it without approval. He checked our warranty though, and was very helpful. I highly recommend Dwayne!

Diane May

3 years ago

We had Ideal Services replace a cartridge in the master bathroom shower. The plumber’s name was Gabriel. He was prompt, very personable and extremely professional. Gabriel completed the project quickly and successfully. We even enjoyed some of his shared “plumber’s humor”. Gabriel is a real asset to his company!

Tanjae Hill

4 years ago

Came within window provided and called to advise when on the way. Job was handled quickly and professionally. Great no running toilet any longer.

Donn Eberlein

10 months ago

This company is completely unprofessional, and the plumber (Miguel) that came to our house on a home warranty service call lied on the report that was sent to Old Republic, costing us $500.00 to replace a toilet that should have been covered by our home warranty company. (we ended up hiring another plumber to come and complete the job.)And...to make matters worse, Ideal Services won't send us a copy of the report that was sent.Criminal and complete B.S.Our lawyer will be taking care of this.Do yourself a favor and stay away from these people.

giselle A

a month ago

Osvaldo Cardenas is a smart plumber definitely will recommend Ideal to anyone

Christine Shaw-Taylor

4 years ago

After 3 different companies didn't solve the problem, George listened to me and understood how the tankless water heater functioned. He patiently and creatively solved the problem. He was polite, efficient, and an excellent communicator. I cannot be more pleased.

Eloff Perez

8 years ago

If you are looking for honest, hard working professionals that have great pricing and do quality work, this is the place! They fixed all my plumbing issues within hours and they did an amazing job. I highly recommend them to anyone looking for a great plumber!

Scott Riddle

a year ago

A+ company! They were very responsive, on time, professional, and resolved my clogged drain line in less than 30 minutes. Excellent follow-up too for ensuring the issue is fully resolved, with a 30 day satisfaction guarantee. Highly recommend their services!

ANNa Lee

5 months ago

Very professional and efficient!Very professional and easy to deal with!Very pleased with work!Phenomenal!Performed job quickly and correctly!Perfects result!Amazing skills!Amazing and thank you!Very professional and great communication!Precisely what we requested!Pleasant to work with and fast delivery!Many thanks for all your hard work!Magnificent!If we could give you 10 stars we Could!

Brooke Blakeley

5 years ago

Thank you ideal services for literally SAVING THE DAY! We woke up to a garage full of water due to our water heater. One phone call and within an hour we were back and running for a great price. I’d recommend this company to everyone! High quality service and professional people who actually arrive with a smile! While he was here, he had no problem checking out a few other things that we needed fixed! 10/10

Robyn Orgel

a year ago

We had water leaks on our bath tub and kitchen sink faucets. Victor, the plumbing tech, explained each problem, showed us exactly what was happening, and what our options were. He was very professional, efficient, and helped us with all of our questions. The company was easy to work with and very responsive. We would definitely use them again.

Aiden Diaz

a year ago

Had ideal come out to look at a leak that I had. I had multiple plumbing companies that were unable to figure out what the problem was. Chris was able to figure it out and fix it. Hands down the best plumber I’ve dealt with

Mabel Diaz

4 months ago

Technician Anthony gave me a courtesy call with his estimated time of arrival and was punctual. He greeted me with a smile and was ready to assess and ultimately located the issue of our power outage. He had parts (breakers) readily available and successfully restored our power issues. Thank you Anthony as you are definitely is a great asset to Ideal Services. I appreciate you.

Austin Markman

9 years ago

The tech Basil did a great job and remained very professional throughout the course of the installation. He walked me through the whole process and let me know what he was doing the whole time. Couldn't be happier.

Elizabeth Coffey

3 years ago

I cannot say how amazing Ivan really was. He was on time, called me prior to arriving, and explained everything that he was doing while he was completing the task. If you want a great electrical service use Ideal Services.

Christopher MacQueen

a year ago

Hired this company to fix my garbage disposal. Victor showed up on time and quickly fixed the problem. Very professional and prompt. Thank you so much!

Amy Ford

3 years ago

Dan H with Ideal Air Conditioning came out and looked at the issue. Educated me on the use of ceiling fan direction that was very informative! Found no problems but that’s ok. Thank God for my home warranty! Regardless of the warranty vendor would definitely use them and ask for Dan H!!

Vicky Bharath

2 years ago

In March 2021, four electrical outlets were not working and one Fan Switch was not working. So we called American Home Shield (AHS) Home Warranty, and requested a service, and they assigned our call to Ideal Services. Electrician from Ideal Services did go to make a repair, but instead of fixing the problem, he created more problems. After Electrician left, more outlets stopped working in the house. I called Ideal Services and talked to Teresa, and explained what happened. Instead of sending the Electrician again, she told me she can not do anything until AHS gives them authorization 2nd time to fix whatever they screwed up in their 1st visit. We had to wait few days to get authorization. Once we got authorization, I called Teresa back and explain how their Electrician screwed up things in his 1st visit, and requested her to make sure they fix everything this time. She sent Electrician again, but this time, he fixed only one outlet and left home. I was very upset, so I called Teresa at Ideal Services, and told her, that Electrician has not fixed all non-working outlets even though couple of outlets and burning smell. Teresa told me that, on the work order only one outlet was mentioned, so she needs authorization one more time to fix other outlets. I could not believe my ears, These people has no shame in pulling this kind or racket, and giving this kind of service !. I had to file complain against them with AHS, and told them never to assign my service call to Ideal Services again. After my complain, AHS sent another company, and in one visit they took care of all my electrical issues. I would give this company -10 out of 5 star. and will never recommend this company to anyone.

Noah Baker

2 years ago

Terrible! Gave them 1 star because they require in order to give review. They were sent to me via American Home Shield in response to my request to repair my doorbell. Pretty simple huh? Nope. Nathan came to my house and changed the transformer but never checked to see if there was power going to the chime. I have ADT so he just blamed them for all of it and left. Honestly, I get not checking the doorbell for power because of ADTs equipment but the chime? So I called them and American home shield everyday for a week and this insanely terrible “ideal” company couldn’t respond! The insurance company informed me they were waiting on a scope to approve to get them to come back out. Wow. Shady company! I have since called an electrician to come out and tell me just how simple it would have been had Nathan taken another step. I will copy and paste this review to Yelp as well as to the Nevada State Contractors board.

Anthony Hernández

a year ago

If I could give this place a negative star I would!The technicians are always courteous and professional but the ladies in the office are just plain out rude, unprofessional and condescending. I would not recommend using this company which is a same because as I said the technicians are very nice and have always been very professional.

Renee Woodring

2 years ago

Would not recommend!! The Ideal tech -Walter did not fix issue on first visit-on 2nd visit Walter stated that we would not be charged for labor to come back out and complete the repair. On 3rd visit-Walter and the Ideal accounting stated that they would not honor the labor fee reduction, changed their story numerous times and basically stated that I did not have “proof” so too bad. It’s not about the money, this is just unethical and we were treated poorly.

Mary Moliterno

3 years ago

Irwin came out to fix my broken water pipe today. Liked him the moment he stepped out of the truck. Came out with a great smile and shook my hand. He had to go under my house to fix the pipe. Not a fun job! He never once complained and made me feel like it was not a problem at all. I'm sure it was not fun. He came out with dirt all over him and still kept that amazing smile and personality! I will ask for him for now on. Also, the girl answering the phone today. I'm so sorry I forgot her name. I had called a few times today so she knows who she is. She is amazing as well! Fantastic personality and customer service. Took great care of me. Great customer service is not always easy to find. That's because you hired them all!!! Thank you!

Nathan Garcia

4 years ago

I need to be able to trust a technician in my home when I'm working out of state, so I always read Google reviews and use bonded companies. I was weary because there were so many negative reviews about employee Ivan. Turns out they are accurate. Ivan is not kind, or knowledgable. In fact I wonder if he knows what he's talking about at all. Made my family very frustrated over something that was a $50 fix at Home Depot. Just needed a new gfi, but he couldn't figure that out.

Amanda Hunley

2 years ago

Nathan was a pleasure to have! He was right on time (early part of the arrival window) and he fixed both problems with ease. Super appreciated his customer service!

Franklin Rangel

a week ago

Mr. Julio was really professional and accurate troubleshooting and fixing the issue, great service.

Octavio Quinones

3 years ago

What an amazing experience. Aww the initial call from Claudia to the follow up and the on site tech. Every step was quick, professional and ahead of schedule. I will use only Ideal Services from now on. Thank you so much!

Andy G.

a year ago

If I could leave less than 1 star I would. They were contacted through my home warranty company otherwise I would take them to small claims. A tech came out on a Tuesday and said that an electrician would need to come out and repair wiring. The electrician came out the next day and said the wire's were fine and and replaced a relay switch, which was probably good but wanted to stick it to the warranty company. AC unit still didn't work and yet another tech came out, this is the 3rd trip from this company. He did could not fix the problem. so two days later another tech came out and said he fixed the problem and said he would put his life on it. Well, he didn't fix the problem on yet the 4th trip. They told the warranty company that they won't come out again because they don't know what's wrong. Do not hire this company.So I did not see the response from this company until now, February 2022. I did not, absolutely did not threaten anyone on the phone or in person. This is an out-right lie. You are a liar sir. Your company is horrible. You have no recordings of me threatening anyone at all because I DID NOT threaten anyone at anytime. So this is how you respond to a bad review? Anyone reading this should know how you are a liar. Do not hire this company. I have no reason to lie. You are an unprofessional and should not be in business. Cops never contacted me and that is because I never threatened anyone. You are a liar. If you provided good service, you would not have to lie about upset customers. So here is some advise...… DO GOOD WORK!!!!You are pathetic.

Doug Harris

3 years ago

Edwin was awesome from start to finish. Also the office staff were easy to work with. Our A/C wasn't working so I called my home warranty company and they set up Ideal Services as the company to fix our issue. (good choice if you as me) They were always on the sooner rather than later side of the time frame of arrival and took care of all communications with the warranty company.

Annette Saucedo

4 years ago

The Tech Randy J. Was so polite and very helpful. If I had anymore plumbing issues I would prefer him to come out just because he works well and has a nice attitude towards you. ✋ High Five to him

John Aull

a year ago

I was referred to this company by my home warranty company. Yesterday after 30 minutes trying to set an appointment. They did not show up today between 11 and 3 and never called. I tried calling them , the first time a lady answered said hold on a minute 30 minutes later I hung up, called back automated system picked up said I was number 2 waited for a while was switched to a voice mail, then called back same thing except the system hung up on my when I was number 1 in line, Called the warranty company and they got through after waiting over 5 minutes on hold and the lady Kalama said THERE WAS NO SUCH APPOINTMENT for me. The warranty company cancelled the request and has referred me to someone else since Ideal would not come out for 2 more days. I have to tell you to avoid using this company they are not customer friendly and frankly made me feel they did not need my business..

Jeremy Mcpherson

3 years ago

I do not recommend these people. They overcharge for 1, they leave a mess behind, and are very rude to you on the phone they act like you don't know what you're talkin about when you work in the same field as they do. Be very cautious when using Ideal Services their ideas to rob you. Very displeased with their work and will be contacting channel 13 about them.

Viv Vi

5 years ago

Electrician, Riley, as well as this company has very poor customer service. 1st appt- he goes to the wrong apartment! I was unaware of this the 1st time he called me saying he was there because I was not home.However; my daughter-in-law was home and did not hear him banging on our door. we could only assume that he was at the wrong apartment. When I attempt to call and text him to verify where he was, I got no response. The company calls me and tells me that he left because he had been waiting for 20 minutes & I had to reschedule. So, reluctantly, I did.2nd appt-Riley called my phone and it just so happened that I was in the restroom. He didn't leave me any voicemail. Then, the company calls me immediately after that, while I'm still in the restroom and leaves a voicemail stating I have a 5 minute window to contact the company back to say I am home. I attempt to call Riley back 3 times.No answer and his voicemail is full. I call the company and they state (rudely) we already spoke to him. Not sure how the other electricians are but, I would not refer this company to anyone.they don't even deserve 1 star. We are given a 4hour time frame to wait at home and to have all this happen is very unprofessional and certainly not necessary if only there was better communication on Riley's part.

Shelby Zito

2 years ago

We had a water leak and our home warranty set up a claim with Ideal Services and told us that they would reach out to us to schedule service. 3 hours later we got a call from Ideal saying they had a tech in our area who could be at our house within the hour if that worked. We told them that sounded great and set it up. Dwayne gave us a call 10 minutes before he got here and arrived within the timeframe we were told. He was very nice and professional and got our water leak fixed quickly. He was kind enough to give us a couple pointers as well. Overall we are very happy with how quick and easy the process was!

Carmel Viado

2 years ago

Our kitchen sink clogged last night and after unsuccessfully attempting to fix it myself, I submitted a service request through my home warranty company at 9:37 pm. My request was immediately assigned to Ideal Services. I followed up with a phone call at 7 am and got a time slot of 11-3. Gabriel called when he was on his way around 2:30 and our sink was unclogged before 3. A great experience from beginning to end. Very much appreciated

K Sparky

a year ago

I had other companies out to look at my water heater issues. Irwin from Ideal, listen all the problems that I was experiencing. He was very thorough and quickly diagnosed the issue. From first call contact to job completion they were all extremely professional. I've already recommended Ideal to other members of my family.

Chellie F

2 years ago

Plumber broke my faucet and I'm expected to pay unaffordable amounts out of pocket for the plumbers error in breaking my pipes to repair a simple leak. I have not been able to use my shower in days, company refuses to call back so I had to call to get answers and still will not get answers. This company was chosen by my home warranty and they are horrible.

Lisa Ghiatis

6 years ago

Zach arrived promptly, took out my old disposal, replaced it with a new one, I handed him the check, and he was gone! Quick, courteous, and accurate. You can't ask for anything more. Thank you Ideal!

Stacy García

2 years ago

Nathan was great and a very knowledgeable electrician. I had an outlet loose power and he was able to fix it in no time. Very happy with ideal services!

E. M.

3 years ago

The technician, Edwin P., was extremely knowledgeable, courteous, and not just punctual but early on every occasion he came to the property for repairs. I will utilize Ideal Services, and request Edwin P. again, very satisfied!

Nadia Redd

8 years ago

The tech, Steven came out and was extremely professional. He even stayed additional time to give me quotes on a couple projects in the future. I would recommend Ideal Services to a friend. They are professional, caring and take the time to answer all questions from start to finish. A+

Brenda Banta

a year ago

Chris was very polite and knew what he was doing. Arrived within the agreed upon time and called before arriving as I was told he would.very thorough and fixed quickly.

Antoinette Bever

a year ago

Nathan came out and knew what my electrical problem was without having to look for it.He had my lights and fans working within minutes.I am setting up an appnt to have Nathan (at Ideal Services) come out again to do more work. He's a true professional and knows his trade!

Marc

3 years ago

IVAN called ahead of time to let me know he would be there soon.He arrived in a very clean van and he was clean as well.He explained the problem and was pleasant to deal with.He promptly fixed my kitchen light and was gone like it never happened.Excellent service. I think IVAN should get a raise.

Edgar

3 years ago

Work order 07/27/2020 Justin was the technician that did the work order. He was friendly, quick and got the job done. Was satisfied with his work and would recommend him to any future repairs.

Michael Whisted

3 years ago

Service was exceptional he called me before he arrived arrived within the time period And accomplished the repair very quickly his name is Edwin P work order number 730-9683 I think but I guess you already have that thank you

Gwendolyn Rumph

2 years ago

Dwayne, did an excellent job installing my water heater.
I would recommend Ideal Services for all home repairs

Hume Bates

6 years ago

Worst ever! ..going to file smalls claims action on these bastards! .. had minor issues and they botched the job, then left, now my house flooded and they will not come back to resolve!We bought this house in June this year.. have home warranty … have had some different plumbing issues but one minor one was upstairs bath ..In the tub you have the faucet.. and on the faucet you have the “diverted” you pull up to take a shower…that issue was minor in the diverted did not work that well and so if you took a shower you got very low pressure at the shower head and most on the water flow still flown from faucet… it was a minor issue we lived with for last 6 months it was not a big deal.Anyway we had different plumbing issue we call the home warranty (a leak in an outside pipe) but under the same claim ask them to also look at upstairs bathThe home warranty sent Ideal… Ideal look at the two issues and told me that have to check with the home warranty to see if it would be covered and would get back to me in a few days… a few days went by a they came back saying they would not fix the main issues the leak in an outside pipe, because it was outside….But would fix the upstairs bath ..they just need to put on a new faucet but it take a few days again for the partSo then Ideal comes out late after 6 pm on a Tue to put on the new faucetThe Ideal guy replaces the faucet (it just the chrome tub water spout that goes over the water pipe from the wall) then the Ideal guy tell me Someone over tighten the set screw in the faucet and the put a hole in the water pipe from the wall (well it was not leaking before) .. now this hole is outside the wall but he will have cut the pipe back to fix and will need to get home warranty to authorize that … But in the meantime it ok to use it will just leak around the faucet.So the Ideal guy leaves that Tue night with ok to use shower but waiting on home warranty to authorize additional work for permanent fix …I use that shower for the first time after Ideal Thursday afternoon and come downstairs to find my dining room directly below that same shower flooded!..The water dripping from ceiling and water running out from wall… the wood floor in my dining room is covered in water the water is wicking up the legs on the dining room chairs legs… this is not a little drip this is a major flood from the upstairs shower!...And again remember that we been use that up upstairs shower for six months with no issue… but after Ideal worked on it.. it now floods the downstairs!So I call the home warranty telling them to get Ideal on the fix the flood problem the created ASAP! …Ideal calls the next day .. tell me the home warranty did not authorize the extra work they talked about Tue so I will need to pay for it… I tell Ideal that my downstairs now floods after they worked on the upstairs shower!...But Ideal claim it normal wear and tear and will not come back unless I pay they to fix it or home warranty to authorize additional work…Note that Ideal will not even come to back to look to see what happen.So before Ideal low pressure in shower ..After Ideal downstairs now floods out…But per Ideal it’s not their problem..without even looking at it

Rosa Ibarra

6 months ago

I can't say enough about this company! Ideal Services came out the same day and were so professional and fast. Jason Garcia was very knowledgeable and thoroughly explained everything to me and my elderly aunt and uncle (who the services were provided to). What I appreciate the most and value was his customer service because again he explained the problem my relatives were having with their plumbing and he offered a solution that they were comfortable with. We will definitely go to them again for any plumbing issues in the future. Thanks again Jason for being so kind and patient with my aunt and uncle.

chris lazarte

3 years ago

Ideal Services has excellent customer service. Claudia was very helpful to talk with; she made the schedule process convenient and fast for me. The plumber was knowledgeable and efficient. He was on time, and he made the installation of my new water heater look easy. 5star service and customer service and a big thumbs up for Ideal Services. Would definitely use again and refer friends to use them

Gene Stump

2 years ago

Chris is a rock star! He showed up on time, installed our tankless water heater like a pro. When he finished, everything was returned to the original condition—rare with many installs today. We highly recommend Ideal, and make sure Chris does your install—he is the best!

Josh Lockwood

4 years ago

Had a plumbing issue and David V and Colton came out and handled it extremely well. Great guys, easy to talk to, and got the issue fixed in no time. Really appreciate them. Would call them back in a heartbeat.Now looking forward to the $10 gift card to target I should be getting ;)

Stephanie Wheeler

a year ago

I entered my request through my home warrenty last night about 9:00 p.m. when I was told my ticket had been assigned to Ideal. Ideal called me this morning and said someone would be out between 11 and 3. They were there at 11:10 and even called me 15 minutes prior to arrival to confirm. The issue was fixed within 20 minutes. Fantastic customer service!

April Danzy

2 years ago

Our tech Dwyane was quick and efficient. Very professional. He explained and showed us what he was repairing and the part that was being replaced under our kitchen sink. He also was wearing his mask before entering our home. Our bar code scan would not work so posting on here.
April

Doug Calarco

3 years ago

Dan H was the tech that came out and repaired my A/C unit and was very very professional and very intelligent I will definitely be using Ideal service and Dan H in the future and will be referring them as well. I'm very happy with my experience..

Walter Bekesz

3 weeks ago

Poor services home warranty services are poor and little respect for long time paying customers do not ever use them or american home warranty services

Cecilia Bravo

3 years ago

Came home to a leaking water heater. Called ideal services and Claudia helped me getting a same day appointment. Jonathan the plumber came, but had to return the next day to replace my water heater and got the job done with no problems. I was most impressed with how polite he was and how careful he wants to clean up and didn’t leave a mess. I highly recommend ideal services!

Shelby Creager

2 years ago

Dwayne came to look at a leak we have under our kitchen sink. He deduced that the faucet was the problem. The owner of the home has a warranty, but the faucet is not covered so he wasn’t able to do the work. However, he was very kind and courteous and a pleasure to work with.

Christal Leyva

a year ago

Ideal Services sent their professional and knowledgeable technician, Victor to rescue us on a Sunday!! Their response time was rapid and Victor arrived within one hour of calling. He repaired our clogged plumbing quickly and was able to explain proper care and maintenance of our home’s drainage system. Victor’s advice, quick and efficient repair work, and his professionalism made this terrible issue so much easier to handle. I would definitely recommend Ideal Services, but especially their tech, Victor for your plumbing needs.

Leslie Stewart

3 years ago

Trying to get AC fixed through home warranty. On Thursday, David the tech, locked my report up in his vehicle and no one can access it, because he is on vacation. They were supposed to send a tech out but I missed their 5 min window to confirm call and can’t upload report until possibly Wednesday and who knows how long until it is fixed. 9 days without AC so far... No surprise there are NV contractor complaints with citations issued to this company.

Hunter Freedman

3 years ago

Julio did a phenomenal job detecting the electrical problem that has been plaguing me for months! He was on time, professional, and got the problem solved in no time! Thank you Julio!

Robyn Kinard

6 years ago

Julian was amazing. He did a great job! Highly recommend if you need an electrician. I will call him for all future electrical needs.

Melanie Schielder

7 years ago

from the time I called them, the service was top notch, plumber came within a few hours, did a free check and estimate for my garbage disposal. The very next day, with the new disposal, and installed it in no time. Fast, friendly , and reasonably priced service, I HIGHLY recommend them.

Ernesto Balingit

4 years ago

home warranty sent this company to my address and start working on my laundry stoppage, after less than an hour, their plumber can uncloge the drain and told me he will come back the next day, next day he came back with another snake and after 5 mins. he told me that the snake can't go in, for 5 mins., that's no effort at all. don't let this company work on your plubming if you paying it yourself. what an incompitent company

Joseph Gonzalez

6 years ago

Was having issues with my toilet. Called my home warranty and they sent out Ideal services. The plumber David C. Was on time and professional. Fixed my toilet in no time. Very happy with my service and would recommend Ideal services to my friends.

Andrew Mo

3 weeks ago

I interacted with this company through a home warranty claim for a failing circuit breaker and GFCI. I have a degree in electrical engineering.First, the scheduling service team at Ideal Services seems to be unprofessional, at best. They did not appear to be interested at all in understanding receiving information about the service request issue before the technician arrived.The technician that was sent was extremely dishonest and lazy. They spent less than fifteen minutes from when they arrived, to when they left, and concluded that the 20A circuit was overloaded causing the circuit breaker and GFCI to trip periodically during hot weather even though no devices were plugged in or turned on. The technician did not even bother to diagram or check the circuit, test the breaker/GFCI, or test their hypothesis that the device loads were causing the breaker to trip.I asked the technician to provide the estimated load basis for their conclusion that overload conditions on the 20A circuit were the root cause. He estimated over 1500+ Watts were being drawn. The technician cited a LED television and LED computer monitor as being the loads, where these devices were not plugged in or turned on. Even if these devices were operating normally at full power on the same circuit, they could not draw such a load causing overload conditions.In less than fifteen minutes, and no effort to test the circuit, or circuit breaker/GFCI, the technician concluded that a new circuit was necessary and quoted a fee of over $2600. What a scam.If you are referred to Ideal Services through your home warranty, demand another vendor be used.

Derek Crow

2 years ago

Nathan was extremely punctual, even called ahead to let us know he was on his way. Came in and quickly addressed our problem and had it fixed and was out within the hour!!! Very happy and will certainly be recommending to friends.

Joann tate

a year ago

Jason was on time fix the problem with accurate timing , great job my sink runs amazing thanks Ideal service.

Suzette Phillips

2 years ago

I want to share how wonderful Nathan Martinez from Ideal Svs was when he came out to replace my circuit breaker that fed my AC unit.... He was knowledgeable and replaced it quickly.... So professional and patient when explaining it to me and my husband...I highly recommend this company... from initial contact to appointment to resolve all went smoothly!!! Thank you

Alexis Sanchez

2 years ago

Kyle showed up on time and installed a new garbage disposal in a timely manner ! Thank you for your service today! I would definitely recommend Kyle as your Technician!

Jeanette DelPriore

2 years ago

I had the unfortunate experience of having my a/c go out. At first I thought perhaps it was not working well due to the excessive heat outdoors. I rent from a family member and we discussed it. She called Ideal Services and had the fortunate experience of having Willy as my professional technician. Willy has been courteous, professional and patient. He has done a thorough job replacing the a/c unit today. Willy is very kind and seems to genuinely care about his customers. Willy helped to make the unbearable heat bearable through hope. As I sit enjoying the ice cold air on my back right now, I would like to say thank you to Ideal Services for having Willy on your payroll! Thank you for everything Willy!

Stacy Hinderliter

3 years ago

Called my home warranty company who set me up with Ideal. They called me same day to schedule an appointment. They came out very next day and replaced garbage disposal. Very happy with the the quick turn around time and the technician was fast and friendly.

brittany mooneyham

2 years ago

Ivan came over to fix your light switches! He was super friendly and informative on why we were have our problems. The company was quick to get us service and we would use them again.

Emily Pierson

2 years ago

They were polite, professional and answered all my questions. Kyle did a great job installing our new water heater, and the scheduler answered questions about navigating the home warranty process. They were very helpful.

Celestial Soul

5 years ago

The electrician Ivan did an excellent job today . He got the job done quickly and was very friendly and knowledgeable. I would highly recommend this business to anyone needing home repairs l.

Breanna Gutierrez

a month ago

i recommend Osvaldo ! he was very nice & professional.

Ronda Chavez

7 years ago

I want to thank Ideal Services for repairs in my home! Dion Elvenia, is a very professional tech sent to me. He and his crew worked fast and efficient on my AC. Work done and priced as promised, and with No suprises!! Won't go anywhere else!

chris stephenson

3 years ago

This company is Amazing in the areas that are important to me: people who listen, professionalism, and accuracy! They accommodated my schedule, and then they made it right when there was a scheduling mishap. The technician drove 40min after hours to make it right, and was kind when he got here. Added to that I've had a long term short going on. He found the root cause in less than 20min. I'm just saying. Thank you, and please keep up the great work!

Kathy Copple

3 years ago

Justin and Nate were courteous and professional. They both expertly assessed the problem and fixed the outlets and switch that had blown. Ideal Services is well run and did great with the scheduling. I have no complaints and recommend Ideal Services.

stk911t

3 years ago

Beware beware beware beware this company is very shady.I had a scheduled service call and took off to be there and the service man called while i was doing dishes. I immediately called back and got the office and they were the most rude unprofessional i have ever heard.This lady told me that the service man decided to take the day off and that i have to wait for their next available appointment. I told her that was unprofessional and not part of the contract and she said we fulfilled our contract by just making a appointment. Lol hahahahaha are you kidding me.Beware beware beware there are more professional companies out there and if you are taking the day off for a appointment i would want a company that actually shows up. I can just imagine the quality of work they offer if they cant even get showing up right.

Wendy Morales

3 years ago

My home warranty First American Home Buyers assigned me Ideal Services. We made an appointment for the same day; Claudia from the office called to ask if I was available 1/2 hour earlier and I was available. The technician Jonathan arrived, he was very pleasant and professional, checked all through my 4 bathrooms in a reasonable amount of time, Jonathan had to come back the next day to replace 1 toilet and he did an amazing job. I would recommend Ideal Services 👍🏼

Dottee McCallum

a year ago

Jonathan was the best! He was on time, explained everything he did, and was very polite. Very respectful and this company is lucky to have him. I'd definitely hire them again!

AB

7 years ago

Ideal Services is LESS than IDEAL. If I could give a negative rating I would. Our warranty company contracted out to them to detect a leak. The first technician came out, looked around, felt some of our pipes and stated that based on his 13 years of experience, our leak was coming from outside our home. Cost to repair was 3800.00 - not covered under our warranty. We informed our warranty that the tech NEVER used a leak detection tool. The tech lied to the warranty company and said he did. The next day, the tech then said he didn't and another tech came out. A detection tool was used and leak was found to be under the slab in garage and in walls. The tech reported to the warranty company, however, that the leak was outside - lied again and quoted us 3800.00. We attempted several times to contact ROB, the supervisor, who has yet returned our calls. DONT USE THIS COMPANY!!!!!!!

Lee Nave

3 years ago

Dwayne was early, very professional. Diagnosed the problem quickly and made the repair. Great experience having him fix our problem.

Evan Meyer

a year ago

Great experience, knowledgeable, friendly, and quick. Nathan did a great job. Update: the only negative is the way credit card information was handled. Full credit card number, expiration and cvv code was required to be written down on an authorization form and my credit card was almost immediately compromised with fraud. I only used the card for this service and a few days after chase stopped a fraudulent $650 purchase from target.com. Handing credit card information in this manner is not secure or PCI compliant.

Ariana Montes

a month ago

Came the very next day! I am so happy with the quick service and understanding that I had a small child and needed my A/C turned on asap. Thanks again!!!

Angela Friend

2 years ago

Dwayne was great. He was punctual and very professional. Took his time to make sure everything was done. Was great to work with. Also followed up a few hours later to make sure the water got hot. Overall great service. Would definitely use them again and would request Dwayne. Thanks!

Stella Joung

2 years ago

I had waterheater leak issue.my property management sent ideal company .Victor came to fix it. He was on time very professional, clean after work and gave me a call after service to check if it works properly.I had ideal service 3 times all 3 times I'm very happy with their work.Thanks you!

krissy taylor

6 years ago

I have to say I had THE best experience with Ideal Services! From the time my emergency happened till everything was completed! They gave me a 4 hr window from 8-12pm which was perfect since I work afternoons! They showed up at 10 and were done and everything was fixed by 11:30. The customer service I received from start to finish is the epitome of customer service! Thank you for having such wonderful employees!

Kiaya Vasquez

2 months ago

Easy fix and showed us how to fix it if it happens again! Anthony was very friendly

Brittany Gresh

a year ago

We were sent this company by our home warranty service. With out even looking at the problem or calling my home warranty company he instantly told me that the problem wouldn’t be covered and that the needed to charge me. I called my warranty company to be informed it would be covered but we had to wait for the idiot Julio Bravo to submit his notes. This company is a scam don’t wast your time or money with them.

Chris Padilla

6 years ago

This company is not worth the one star I gave it. They sent out a young kid that had no idea what was going on. He had to send pics and text his boss so the boss could diagnose the problem. Diagnosis was incorrect which caused my home warranty company to deny the claim. Definitely not ideal like the company name says. Call bombard, jersey electric, shoot any company that sends a qualified electricity an to diagnose the problem.

Etta Kimberly

5 years ago

Ideal Services......what a wonderful surprise! Plumbing Tech Alex diagnosed the problem and presented the needed solutions quickly and clearly. The office staff were extremely helpful with obtaining insurance payment. On the day of repair appointment, Alex was on time, properly prepared and very well organized. THANK YOU IDEAL SERVICES for your polite & proficient customer service!!! You've won a customer for life :)

Katy Blessing

a year ago

We've used this company twice, once to replace our garbage disposal and once to fix some light fixtures. Both times they were extremely professional and right on time, with a heads up call before showing up. Nathan fixed our light fixtures and even took extra time to show us how to replace some of the weird light bulbs we have and gave us recommendations on upgrades that we could do ourselves. We really appreciated the extra time. Will definitely use this company again.

Kate King

4 years ago

Our technicians were great, timely and fast! They told us what they thought the problem would be, how they would fix it, and what they would do if it wasn't the case just by hearing our complaint. They were very experienced and knew what they were doing. There were two of them but think one of their names were Randy. They originally gave us a time frame of 11-3 and would call before they arrived. When they called my husband missed it and ended up calling back a little while later. They originally told us we would have to reschedule but when we expressed it was important for the toliet in that bathroom to work they rescheduled us same day a few hours later.

Emilee Wade

4 years ago

They came out on a Saturday and came out the same day they were called. They replaced what was needed that same day instead of waiting until Monday. Karl B was great and waited until service could be approved!

Khate Nitollama

3 years ago

Dan H - the air conditioning guy was very professional and he did a great job explaining the issue and how to Safely operate my AC after fixing it. He’s very knowledgeable and nice.

John Espinosa

3 years ago

Had a great experience with this company. Reasonably priced and very responsive. Joey came out and explained exactly what was going on with my dishwasher and let me know how long it would take. He was spot on in his estimate and even gave me a heads up on how to prevent it from happening again.

Sidney Branch

3 years ago

Scheduled appointment for 8/6/2020, CSR called on 8/5/2020 looking to schedule appointment when I told her the appointment was already scheduled she states no she's sorry there is no appointment scheduled she's not responsible for new people scheduling appointments are you kidding! Im not either took off work for this ? Really? But I do have to be honest and rate the performance of every staff that came from this company Jonathan in particular this guy is amazing I cannot remember the other techs that came out previously but they all were good I was angry today when I spoke to Kalena she says that she is a manager I was trying not to be mean with her she did nothing wrong. Just upset that this was already scheduled and to receive a call that its not was disappointing and makes me wonder is this AC gonna get replaced.

Ngina Anderson

2 years ago

I am very upset about the service provided by this Ideal Service company. My warranty company outsourced this company to take care of my plumbing issue specifically, my toilet was clogged. My 70 year old mother lives with me and it is hard for her to get up and down the stairs to the next closet bathroom. First, it took them 3 days from the time that we called in the service for them to come and fix the issue. The rep Edwin scraped the bottom of my new toilet to fix the problem. Then told my mother that the problem was fixed even though she told him that it doesn't look like the problem was resolved as it wasn't flushing as it should be. He told her it was fine and didn't bother to double check to make sure it was good. Later that day when I arrived home, I tried flushing it again to see if all was good and it started to over flow again!! We called Ideal Service back and explained that it was not fixed and that we told the rep this as well before he left and they rescheduled someone to come back out. I guess they didn't think their error was a big deal because they put us on the schedule for two days later. Thurs (tomorrow) was supposed to be our rescheduled appointment but we just received a call from an Ideal Service rep who stated that there was a client who just had service today by them with an emergency and that took priority over our toilet that they never fixed the first time and damaged. Because of this they would need to reschedule our appointment to Friday instead of tomorrow. I'm giving them a rating of 1 because of the urgency of my situation and them not responding in a way that I deem appropriate. I was ok with waiting the initial time for them to come out the first time to fix the problem however, I do not feel that it was right for my family to have to wait two more days because the work wasn't done correctly the the first time. To top it off they had the nerve to call me and reschedule that appointment because as they put it someone else was more of a priority. I will also be leaving a review for my warranty company First American because I was promised when I moved over to this warranty company that they outsourced the best contractors. Unfortunately, this is not the case.

Jason Urquiola

2 years ago

Worst service ever. I called in service for my ceiling fan not working. The electrician named Ivan literally just looked at it, he didn't even touch the fan and told me yeah it must be the capacitor, you need a new ceiling fan. What?! Lazy assessment and on top of that he didn't even have a ladder or step stool with him, he asked me if I had any! What kind of technicians does this company have!? Thankfully my warranty covered this or else I would've straight up not paid for the services. Never gonna refer this company to anybody.

Patti Jack

9 years ago

We have a home warranty policy and Ideal Services was appointed to fix our shower. Michael was prompt, courteous and efficient. The problem was fixed to our satisfaction.

Earlean Labus

2 years ago

We had electrical work done. The Electrition was phenomenal. You could see he cares about his work. He was professional, clean, pleasant and very patient with us. I would Reccomended Nathan for your employer of the year.

Monika Radcliff

5 years ago

As with any service, one’s experience is based almost entirely on the service and performance of the technician. I can only speak on my own experience.We submitted a plumbing request through our home warranty company and they sent Miguel with Ideal Services. He was fantastic!! I wish every plumber/repairman was like him. He was very patient and thorough, not only fixing our issue but also taking the extra step to explain to me what our issue was, what may have caused it, and what to look out for in the future.He also saw that we had an issue with the handle on our toilet (for which we had to submit a separate home warranty repair order and they scheduled another plumber) and he quickly fixed it. True example of someone taking the time to go above and beyond. Thanks Miguel!!

Mo Barnes

3 years ago

Carl (the Plumber/Technician) showed on time and instantly knew what the problem was with my air gap. I felt silly but he was nice and efficient. I would use their service again. But I hope I don't have problems. 😉 Thank you very much.

Barbara Davis

7 years ago

Ideal services is anything but. I had a technician come out to see what was wrong with two water heaters in my new home. After looking at the units for all of 10 seconds he says it's a problem with your roof that the problem was caused by rain and of course there wasn't anything he could do. I advised him of a few facts- 1. The ceiling on a lower floor had come down from the water leak the day before when the sun was brightly shining. 2. That at the time he was in my house- it was raining and of course there was no water because it was the unit that was leaking not the roof. 3. He pointed to an old stain on one of the units and advised me that it was the roof- I replied that the two inches of dust on top of the stain on top of the unit kind of made that a ridiculous notion. We then turned the water back on and what do you know- one of the units was leaking from the bottom!! He did drain the unit- after I showed him how to use the hose he had connected. I then asked if I could get someone else from his company to look at this problem because he obviously wasn't qualified. He pounded his chest and told me that he was an expert!! He was expert at incompetence and wasting my time. Needless to say I encourage anyone needing plumbing services to find a more reputable company. One more thing-- As I look at the other reviews for this company I notice that the owner/manager hasn't bothered to respond to any of these complaints- that speaks volumes!!

MARIA FAHER

3 years ago

Horrible company if I could give them a zero I would. They have some rude little girls working there. Who just argue and give you excuses on why they can’t do their job correctly. Their customer service is awful. If a tech tells me he is going to call me at 8am the next day after looking at my faucet and telling me it needs to be replaced with a new one and at 8am the next day I haven’t received a call and I am the one that has to call the company at 9:30am since I know I never would have gotten a call at all, and I’m given some BS excuse on why I wasn’t called. This company will argue with you and tell you they have done nothing wrong and skirt around the issue of them dropping the ball on them not doing their job. So now because of their incompetence I have to be the last window of the day because they don’t know how to their job and I had to do it for them. Brook the supposed manager is a witch and so is the other operator Bree or Breann. Stay far far away from this company if you want your time wasted.

Jayme Kendrick

2 years ago

Kyle with Ideal Services was friendly and knowledgeable. In really greatful he was able to fix the water shut off valve in my kitchen so fast. Thank you!

Craig Shapiro

6 years ago

I had the misfortune of dealing with the OWNER Ron on the phone after I was lied to several times by his staff. RON demanded payment upfront, BEFORE starting work. My Home warranty forced me to use Ideal Services when my hot water heater failed. Ideal services wanted 155$ for a 41$ City permit and only let me pull the permit AFTER I confronted his staff, as they hope you will let them pull the permit for an extra 114$. I Confirmed with my City that the earthquake straps could be re used if they were structualy sound. Ron the owner along with his staff said they replace earthquake straps 100% of the time ( their policy ) which conflicts with local law giving the homeowner the option. Ron charges 65$ for earthquake straps that cost 17.99 at home depot. I then asked Ron if I could buy the brand of straps he uses and I will supply the receipt, Ron said NO. While on the phone with the owner Ron he berated/ cursed/ thrratened me. He told me Do you know how much it cost to keep the lights on I then explained to the owner Ron, that I was a retiree on a fixed budget and he had the nerve to tell me you should have worked longer and implied I was lazy. During our phone conversation I explained to Ron that a representative from City Hall informed that I had the right to make a formal complaint with the Nevada Contractors board, investigations team. When I advised Ron that I would be filing a complaint he THREATENED me to give up the name of the City employee that explained my right to make a complaint against his contractors license. At first I refused to give up the name and he taiunted and verbally abused me, ( SEE above ) I then approached the City employee and asked they were ok in me giving Ron her name, employee said OK and Ron called the City office and had a conversation. I will be filing a complaint with the NV Contractors board in person by weeks end. To sum up the above:1) I was forced to use Ideal Services or accept a pennies on the dollar cash out from home warranty CO2) Unless the homeowner demands to apply themselves for City permit, Ideal Services will up-charge an extra 114$ for obtaining permit3) Ideal Services doesn't inspect or give the homeowner a chance to reuse earthquake straps and charges 65$ for 20$ straps. Will not match price or allow homeowner to buy their own straps present receipt4) Will threaten/curse/shame or any other tactic to disuaide homeowner from filing formal complaint with NV Contractors Board5) Demanded payment upfront BEFORE any work started6) Office staff will put you on hold for a LONG timeI will be cooperating any way I can with the Contractors boardI will be making a complaint to the BBBI caution anyone doing business with Ideal Services to be very careful

Angela Sutherland

a month ago

They were on time, and the job was done perfectly and they very fast! I would 100% recommend this company.

Rafael Perez

3 weeks ago

Bad custermer service, they always put you on hold during business hours

Google Product

7 years ago

They're full of SHlT!! At first, they told me they could replace my broken toilet same day. Then, they called and said they're busy and will have to perform the job tomorrow between 11-3PM. We received a call at 1PM letting us know the technician has picked up the toilet and should arrive by 3PM. 3:15PM comes around and still nobody shows up, so we had to call them. I was placed on hold for 20 minutes before they tell me the plumber won't arrive until 6-9PM. At this point, we were so annoyed we decided to cancel. After speaking to the supervisor Rob, he said, Well, if that's what you want to do. So we agreed with Rob and that's what we chose to do.All in all, the people that work here seem to be full of their own SHlT and can't stay true to their given time frames. If you feel like waiting and becoming frustrated, give em a shot. You may just find out how SHlTTY they really are. Isn't that ideal??

Aspen Lee

7 years ago

They were Awful!!!! They came out after they kept putting us on hold for 2 days without water. Than they were having a problem with the warranty company so they told us while we worked it out they would go get the parts and just call them by 3:00 to come back out and fix it. When I called at 1:45 they said they could no longer come out that it just wouldn't work for them. Than wanted us to wait another 2 days for them to come work on our house, but no compensation for their mistake.. Never ever have I dealt with such awful people!

Aaron Lipkowitz

8 years ago

I called Ideal Services and requested service for my downstairs toilet. Although they only needed to tighten some bolts to stop the leak, they replaced all the parts so we know that everything was fixed 100%. Miguel and his partner were very personable and friendly and I will be requesting them for any plumbing issues in the future. Thanks guys!

Heide Banks

5 months ago

It’s been 2 weeks since the first visit and warranty has already paid for basically nothing my shower is still unusable and the PROFESSIONAL plumber didn’t even look at the shower spout or where the leak came from and then proceeded to ask me if I was a professional plumber. Never the less the experience was awe ful and I’m still without a working shower but that’s ok because they can charge warranty for a second opinion. I would never recommend this company.

George Roberts

2 years ago

the technician was friendly, knowledgeable and professional. The electrical issue was addressed and corrected quickly. Great experience with this company and recommend their services

Jonathan Santos

3 years ago

Technicians for the most part are professional, but when it comes to repairing essential items and communicating with the home warranty, they get a ZERO. Countless hours were spent to repair a minor fix. Would not recommend if paperwork is involved (especially for home warranties). If you’re paying everything out of pocket then they are pretty responsive. But they won’t submit the paperwork to insurance promptly, I predict they care more about being paid RIGHT NOW. I guess you can’t blame them. But not a company I’d do business with again. Avoid if you’re going through a similar thing.

Angelo Rubio

2 years ago

Very unprofessional. they were sent out by your insurance company to handle our power issue. The service tech was rude and inconsiderate. Talked down to us. Probably purposely messed up our claim because i called him out. We cant turn off our own power to can a damn outlet? We have to call a professional. Made wife cry, got a panic attack and then vomited into the sink for the next 30 minutes. The guy just left. Didnt even give an estimate. Nothing. Not even a call about a denial. It snowed yesterday in vegas. I had to call another company. Ideal Services said it would take a few days to find the breaker. Found it in 45 minutes at Too Many Amps. The new company even had it in and out in 20 minutes. Dont use these guys. Especially if you home insurance company sends them out. If you do. Document everything.

miriam Aripez

3 years ago

My experience with Ideal Services has been very good. First, the girls on the phone Trish and Claudia, were very courteous. The tech that came to my house, David A, was likewise very good. David was very friendly and willing to explain technical detail to me as he worked. He also gave honest advice on my heating situation going forward. Highly recommend this outstanding company for any one who needs ac or heater repair or replacement. Great job Ideal!!!

Brynne Edwards

3 years ago

THE WORST! We have now used these people several times. (I guess that's what happens when you use a home warranty). Every time has been a train wreck. Today was no exception. I called over a week ago for a simple leaky toilet. It took more than one call to even get scheduled. The girl on the phone was sure to let me know that they were VERY busy! So the day comes for them to fix the toilet. I wait around all day only to receive a phone call to reschedule. It was at this time I had an entire conversation with the lady on the phone about a specific type of wax ring I wanted installed. She in turn had the conversation with a supervisor. I offered to pay extra and also offered to go purchase the ring and have it available. I was not trying to get something for nothing.They promised that even though it wasn't standard procedure, because I was accommodating with their schedule, they would honor my request. They would make SURE that type of ring was on the technician's truck and he understood what to do. So of course when Irwin arrived, he had NO IDEA what I was talking about. (he was fantastic, an asset to their company. As far as I can tell, the only one). I then called their office and spoke to Calena (spell?) She told me that's not how they do it with the home warranty. I explained to her what we had agreed on and she told me 'NO, It doesn't matter what we promised yesterday this is the way we do it. I tried to tell her again of the promise made just 24 hours ago and my frustrations. She basically told me too bad! I told her I wanted to call and express my feelings directly to them because I don't like to write bad reviews. She was unimpressed. They made me feel completely unimportant, lied to me and their communication sucks! AVOID AT ALL COSTS!

Robert Ward

6 years ago

This company is f****** fought up they don't know how to run things oh and they give you a time estimate but they don't show up in that time estimate so you wait all day and then when they do work they do shity work and then they want you to pay for the shity work if there was a way where I can give no stars I would because they f****** a lot they don't know how to do lecture City the people that did electricity on my house for my attic fans didn't put the wires together correctly so they can work on the box and cause a fire also they did to Mickey Mouse work where they were Junction two wires together to the attic fan and then when the AC guy came out he read my meter and he didn't check the AC unit in the Attic as well cuz it's a to two-part system. And they still want me to pay $119 to them if they don't do the work correctly f*** them I'm not paying it and they can come after me I have a good enough lawyer and I have a judge. Also they take advantage of women thinking that they're not smart on the products and they don't talk to the man of the house and tell him what's wrong I think this company is unethical.

Michael DeSchalit

4 years ago

This company was assigned to me through my home warranty company. They were fast to respond and even though they had to order the part they still came a day early to fix my furnace. And, this all happened over the new year holiday. Awesome service, great communication, and David was an amazing technician!!! Highly recommended.

Thomas Thompson

2 years ago

The technician Chris was very professional, explained everything in detail and did an excellent job installing our tankless water heater. Would highly recommend

Alicia Miloradovich

3 years ago

We had Ivan come out and service our breakers. He replaced the one causing problems but also noticed another one was malfunctioning so he replaced that one as well. He was professional and on time. Scheduling was very easy and we were able to schedule for the next day.