Damian Copeland

a year ago

My dad used them to replace an old boiler in 2019.He purchased a top of the line Crown - Velocity Boiler. This boiler now is damaged and completely junked after only 2 years. I have no heat in my home. I reached out to them to find out what my recourse was. We scheduled for them to come and physically inspect boiler, that appointment was rescheduled. Then the owner calls me at the time of the 2nd appointment to tell me they can't do anything since THEIR warranty was over. Plus I was told that when I make the claim, the manufacture will ask for me to go through the contractor, but that I insist that the manufacture deals with me only and not them. On top of that, I was told that the only way they would help me with my claim was if I gave them the contract to install new boiler. WOW!!!!! I had them out in 2020 as the boiler was not working and the guy who inspected my boiler stated that the insides of my boiler looked like I had a flood, but the outside showed no evidence of a flood. He wasn't sure what the cause was, but told me that he could change the parts inside. What a joke. I left it alone as the boiler started working. I had another contractor come in to change my water tank and I asked them to take a look, told them the situation, that I was told the insides could be changed. He looked puzzled and said no way you can change these insides, why would Ingrams tell you that? When the new contractor changed my water heater, he also cleaned out my boiler / radiator lines. Me not fully understanding that, I contracted Ingrams to come and do this for me. I was charge a pretty penny for Ingrams to come out to do this work. Was told that this would take a while but they were finished in less than 20 minutes. There was nothing for them to do, did they have integrity to tell me that. NO!!!! they took my money for no work. This company is crooked and I would stay far far far away!!!!! If I could give them 0 stars I would.

Yannik Harms

6 months ago

Ingram's Plumbing and Heating were our heroes this week. When our A/C stopped working we called them. They arrived promptly and we had to replace the old one. They gave us a good deal and we ordered a new unit. They sent 2 super, professional guys who installed the unit in under 5 hours. We were back to relaxing in comfort.

Simon Bates

6 months ago

4th of July my A/C was out. Called Ingram's Plumbing and Heating, and the owner offered to bring out 2 room units at o charge to keep the bedrooms cool until he could repair the A/C. I had an old unit too old to repair. He was able to install a new unit right away. Pricing was very competitive. The installer was excellent. Cleaned up when he was done.

Betty Scarlett

6 months ago

They were able to schedule our appointment the next morning, which was fantastic because the house was 84 degrees inside. Their staff was early, he was able to figure out the problem within minutes, and had the ac back on within 20 minutes. Amazing service. Thank you so much.

Joseph Turner

6 months ago

The company's technician were very professional and polite. They came in and did a great job as well making sure everything worked and was leak free. They even helped me set up my new thermostat as well.

Andy Patton

6 months ago

Our experience was excellent. From the minute we made our appointment to the time of installation, everything was handled professionally. The knowledge of our technician, Ingram's Plumbing and Heating was extremely helpful in making the correct decision.

Ralph Foster

6 months ago

Ingram's Plumbing and Heating was extremely professional with scheduling and performing services. They explained every step in great detail as he was servicing/inspecting our system. We felt comfortable with the information they provided. The system is over ten years old but was operating within spec.

Steve Munoz

6 months ago

I was so impressed with the technician that was sent to check out my heating issue. I had a few questions and concerns after the repair. He took the time to explain them to me. He also made a minor adjustment to where I no longer hear the sound of the HVAC.

Robert Baker

6 months ago

Ingram's Plumbing and Heating are so ridiculously better than any other company I've used, that I'll never call another company first. They know what they're doing and they know how to do their jobs. They're competent and charge reasonable prices.

Erma Gregory

6 months ago

Ingram's Plumbing and Heating were easy to work with, they scheduled my repairs around our schedule, arrived on time, and prepared to complete the repairs. They kept me informed as the repairs progressed. Great job

George Bell

6 months ago

My air conditioner coil was replaced perfectly. They explained everything, showed me my old part replaced it, and cleaned up before they were finished. They were top notch and I would advise others to go here for HVAC services.

Martha Jackson

6 months ago

Very impressed with the services and help we received. Their employee was very personable and professional. I appreciated they breaking things down and thoroughly explaining what was happening with our furnace.

Richard Edwards

6 months ago

The technician was great. I was contacted when he was on his way. He explained what he would be doing and the issues concerning drains. You need a good reliable A/C company in this area heat. I’ve found mine with Ingram's Plumbing and Heating.

Edward Caldwell

7 months ago

My air conditioner stopped working about a week ago. Now, a week later, I have nice air conditioning again thanks to them. I am immensely grateful. My tech did a great job. Thank you. I will give him a 5-star rating for a job well done.

Laura Hummel

8 months ago

I was referred by a co-worker and appreciated the professionalism from day 1. They were able to install our new furnace and AC unit within 3 days. They arrived on time, very clean, they protected the carpet with runner and covered their everything.

Gloria Garza

7 months ago

It was easy to schedule and they were able to come out the following morning. Tech was straightforward and only made recommendations without being pushy. I would highly recommend it for your annual preventative maintenance check or a/c and heating repairs.

Teresa Fox

6 months ago

Their technician was helpful. He got our new AC up and running after the original company we hired did not complete the job. He was professional, and knowledgeable and do the extra care to make sure everything was in order.

David Martinez

7 months ago

The best response to an emergency I've experienced. Same day service within 2 hours of calling. Wow! On top of that the service technician was great and knew what he was doing. He fixed the problem in 30 minutes and even went the extra mile to check out the rest of the system. These guys are the real deal.

Alexander Summers

6 months ago

Great customer service. Their technician was prompt and professional and “clean cut” in his attitude and manner. A good young man I would be proud to have as a son. Thank you Ingram for a job well done.

Nancy Hudson

6 months ago

I’ve had this two technicians to come over many times and they’ve always been great. I would trust them and recommend them to anyone. They know their stuff and are super pleasant to work with.

Mitchell White

6 months ago

Ingram's Plumbing and Heating responded within an hour of my call. They were knowledgeable on finding water leaks and gave me options on the line types before replacing them. I will continue using this company for all my plumbing-related needs.

Jessica Floyd

6 months ago

I needed my ac to moved, they came out and installed new equipment to the unit. They did an exceptional job. Thanks, guys next year when I install a mini-split system I will use you.

Virgil Wagner

6 months ago

Ingram company was immensely knowledgeable about all issues relating to the replacement of the kitchen faucet and shower valve. Very polite and explained everything before he did the job. The repairs work perfectly

Thomas Littell

6 months ago

Their technician was great. Checked everything thoroughly and explained what he checked. He answered all of my questions and was very professional. This is my second interaction with them and both occasions were great.

Cora Stanley

6 months ago

When our AC unit failed, we called Ingram, since they had become our favorite for maintenance servicing. The service person explained all the options to us for repair/replacement. We decided to install a new unit, and he did a temporary fix so that the unit might make it through the weekend.

Micheal Mack

6 months ago

The technician was informative, friendly, prepared, and efficient. He answered all questions. They taught us about the thermostat and how to use it. The service people at this company and the office help are the reason I’ve been with them for several years.

Dwayne Walton

6 months ago

Extremely professional company. The two plumbers achieved all my plumbing goals with the utmost skill and precision that I was looking for. Will use Ingram plumbing again. Thank you from a very satisfied customer.

Shelly Houston

6 months ago

I've known the family that owns the business for a while. The team he had to install our new system was as professional as it comes. The technicians exemplified customer service. Thank you Ingram's!

Susan Quist

6 months ago

My first experience with this company was excellent. Service call the same day and the technician was knowledgeable and immensely helpful. Made the repair right away with parts on the truck. I can’t say I’m looking forward to the A/C going out again but if/when it does I will call them again.

Audrey Chavez

6 months ago

Ingram's Plumbing and Heating were amazing, patient staff, professional, and understanding. The company knows what they doing. I made the call first thing this morning and they were out a couple of hours later. I’m very pleased with their work.

Raymond Thomas

6 months ago

We were impressed with this company. We have used other companies over the years and Ingram's Plumbing and Heating was by far the best company we ever used. All of the techs were professional and knowledgeable and cleaned up after themselves.

Keri Smith

6 months ago

Always on time, especially professional. When it was time for a new system Ingram helped me get set up with an appointment right away and then followed up with me afterward. I would recommend this company to anyone.

Virginia Collins

6 months ago

We had our AC go out for our tenets in 100-degree heat. They sent their employees out the next morning and he was able to diagnose the problem of a bad capacitor and fix it quickly. He also took the time to talk to me about how things work.

David Watson

6 months ago

The technician that came to our home, was exceptionally courteous and explained the work being done. He was good I give him 5 stars.

Rene Aguirre

6 months ago

I've used this company for years and have always been 100% happy with them. They have always been extremely responsive and professional and have never pushed me to purchase a service or product that I didn't want to need.

Jesusa McCall

7 months ago

This company installed 2 HVAC systems in my home several years ago. Both have been fantastic. I had regular maintenance performed on both systems. The service technician was especially thorough in checking them as well as cleaning them and repairing them.

Gerald Taylor

7 months ago

The technician was friendly and knowledgeable. He went over what the problems may be going on with my AC unit. The temp in my house reached 86 yesterday and it turned out to be a clogged pipe which he was able to repair quickly.

Ralph Edison

6 months ago

Their technician was able to come early to the appointment and was knowledgeable, and professional and went over and above to explain the issues and details with our AC unit.

Shane Watson

7 months ago

The technician arrived as scheduled. He was courteous and went about doing the prescribed job. He completed the work and reported his findings. I found this appointment to be professional and thorough. I would recommend this company to everyone.

Jessica Hitcher

6 months ago

They have serviced our furnace for several years and we have always been satisfied. I would highly recommend using them for any heating and plumbing issues that you have.

Delbert Oliver

5 months ago

Most recently I had repairs done in my bathroom the technician was efficient. They are always prompt and do quality work at a fair price.

Carlton Holloway

7 months ago

The repairman who fixed our AC was friendly and professional. He worked hard and efficiently to get our AC running again. I recommend this company to anyone experiencing difficulties with their AC or heater without reservations.

Debra Kelley

6 months ago

The technician was fantastic. He came during the scheduled time. He was very polite, willing to wear a mask (we have high-risk family members), and wore shoe protectors.

Ernestine Hart

5 months ago

The worker replaced our toilet and connected the water to our fridge in one trip saving us time and expense. We really appreciated their professionalism overall.

Meghan Warner

6 months ago

The customer service team is organized and makes sure you are scheduled at your convenience, moreover, if a technician is nearby and you need ASAP service they will go out of their way to serve you right away

Samuel Fernando

8 months ago

Their technician was friendly, thorough, and professional. He was great with my kids. He was very knowledgeable and helped me understand my HVAC system problem. I greatly recommend this company and technician.

Tony Peterson

6 months ago

The technician of this company was thorough with his maintenance procedures and cleaned and serviced the system well. He was prompt, careful, and courteous. I'm happy with the service he performed.

Patricia Bray

7 months ago

The repairman shared his knowledge and helped me understand the process and specific issues I was having. I've used this company for years and they've always provide excellent customer service and speedy service.

Owen Miller

7 months ago

The technician arrived earlier than expected but he had also texted his arrival time so I was ready for him. We discussed the issues and he got to work quickly. He seemed to work quickly and was friendly.

Dustin Lunsford

7 months ago

Great, friendly yet professional service. The technician was a great guy and knew his stuff. We will use them again.

Janet Valdez

5 months ago

Our 3 copper sewage line had a leak. The tech repaired it quickly and efficiently and checked his work for leaks. He was friendly and did a great job.

Ella Benson

5 months ago

We had our water lines replaced throughout our whole home. The team was an exceptional listener, respectful, and did an overall great job.

Adam Reed

6 months ago

Ingram was great. I called numerous HVAC companies and they were the fastest and easiest to work with. I called just before closing on Thursday.

Tina Kuss

6 months ago

I am happy with my experience with Ingram's Plumbing and Heating. They answered on the first call and had someone over to us in 25 minutes.

Annette Casper

6 months ago

Recently had their staff the plumber investigate a strong sewer gas odor inside the house. He conducted a series of smoke tests over a 9 hour period and found an open vent pipe in the ceiling.

Tyrone Cerna

6 months ago

Ingram's employee was a lifesaver for us. Excellent service, extremely thorough. We highly recommend it. Thank you

Kevin Farr

6 months ago

Excellent work. Very professional, punctual responsive and knowledgeable. The company's employees. I would hire him again

Doris Brown

6 months ago

They recently installed a new furnace in our house. The installation was fast and easy and the price was actually better than other estimates.

Helen Walter

6 months ago

Got to our house quickly, found the problem in less than five minutes, repaired it, and then spent time on some recommendations. I signed up for their annual maintenance plan for our ac and furnace.

Cynthia Jackson

7 months ago

I've been a customersince the founder was going out on calls. He came to check my home's suitability for conversion to gas as a gas line was being laid on the street many years ago. I'm glad I trusted them and will continue to do so in the future.

Kenneth Gill

6 months ago

The crew did a good job. Had a minor water leak in a copper pipe in the downstairs bathroom ceiling. They are quick and got the job done.

Roberto Chandler

6 months ago

When my thermostat gave an error message, Ingram's Plumbing and Heating came out the same day and fixed it. They were responsive and I shall use them again.

Robert Peebles

5 months ago

We had a heating problem and they came out to take a look at it. They were fast at troubleshooting and fixing the problems.

Lorraine Philips

6 months ago

The staff had a great attitude and were very personable. Thank You for taking care of my furnace problem so quickly and for coming out on a Sunday.

Kennetg Blevins

6 months ago

Long-time customer. They came during a plumbing emergency; they were the only plumber willing to drop everything and come.

Kevin Millan

6 months ago

I’ve written a review before when we had a furnace issue and they helped to repair it. I am a loyal customer because they are responsive, honest, and fix the issue.

Frank Barber

6 months ago

After one of our air conditioning units in our home went out we called them and they immediately scheduled a maintenance worker to come to our home around 8 PM to investigate and fix the problem if possible.

Tracy Greer

6 months ago

They were the most responsive after trying to call several other company. They were friendly and diagnosed the problem quickly.

Andrea Simmons

9 months ago

Their plumber has completed work at our home a few times and it's always been great. He's prompt, knowledgeable, and friendly.

Richard Jackson

6 months ago

We always call this company for plumbing and heating work and have always been fully satisfied with their work. Today was no exception.

Seth Seal

6 months ago

Their crew came to do some plumbing in our house and was efficient, professional, and helpful in answering my questions.

Steven Ramage

9 months ago

An awesome company I got a new unit installed yesterday they were awesome I highly recommended them been a customer since 2013 and they always do a good job for us.

Joellen Gray

9 months ago

Excellent customer service & an honest, reliable company. Would recommend it to anyone in need of HVAC service, maintenance, plumbing, or looking to replace their system

Misty Charles

6 months ago

I am very happy with the work I received from Ingram company and can easily recommend it without hesitation.

Tony White

6 months ago

Service has been top-notch. Happy with the installers and would recommend this business.

Melvin Bennett

6 months ago

They have responded quickly when needed and we can depend on them to handle whatever problems arise.

Dani

3 years ago

Delt with this company a few years ago, and just like many of the reviews I was not impressed. The job itself was completed quickly but I developed a problem after. Called them, to request someone come back to take a look, the receptionist gave me the worse attitude ever. I ended up calling another company who came out to address my concern. A few months later I had a friend who needed extensive work (pretty expensive job), and I told him not to call Ingram's due to their lack of professionalism.

Kirk Bryant

6 months ago

These folks are honest and do good work for a reasonable price and are pleasant to talk to.

Ralph Merritt

6 months ago

5 Stars all the way for Ingram's Plumbing and Heating. They made a stressful situation manageable with their skills and knowledge.

Althaia Galanis

5 months ago

The technician was courteous and got the jobs we needed to be done efficiently.

Tonya Manning

6 months ago

All the staff at Ingram's Plumbing and Heating have always been very competent and professional.

Eunice Hoffman

9 months ago

Ingram has been our go-to guy because we can always rely on them. They make sure we have never had to go without a/c if they can do anything about it. We refer all of our friends to Ingram's Plumbing and Heating.

Janice Starling

2 years ago

Ingram Plumbing came out yo my home, the tech was there 10 minutes, charged me $125 and gave me a wrong diagnoses on my plumbing problem. What the tech told us was totally incorrect. I had to get someone else to fix the problem. I will not recommend Ingram Plumbing to anyone. They step in your house maybe 10 minutes and give you the diagnoses then charge you $125. Bad customer service.

De borah Carroll Booker

4 years ago

Professional and work always done with efficiency. Cleans up after job completion. Works with me with payment plans if job is big. Receptionist to make appt. have always greeted me with a pleasant attitude and concern. Always feel comfort and safe when they do work in my home

ryan white

2 years ago

Called for an rate hourly rate to unscrew a pipe. And was told there are no hourly rates to there pricing. they come up with the price to do the job on site only. They have no set prices so 2 people can have the same work done and be charged totally different prices.

Jessica Hackett

4 years ago

First issue they gave a 6hr window, i said it was ok but I need a phone call 15 minutes before. The receptionist said ok (she was very pleasant and professional). The plumber calls and says he is pulling up. It took me 10min to get there and he had a nasty attitude about it bickered about waiting when I said you didnt call ahead like i requested. Then tells me its $295 to snake my drain per drain and tells me i have atleast 15 drains then tells me the one drain he charges $395 to take of the toilet plus $295 to snake it. I say you are you are going to charge $395 to unscrew 2 bolts , thats robbery. He says well you can take it off yourself and you made me wait 10minutes and leaves. Not only was he RUDE but tried to OVERCHARGED because he didnt think I knew how much it should cost. I called 2 different companies charge less than half to clean the drain and Ive had plumber replaced a toilet for parts and labor for under $300 and he was trying $395 just to move it out the way to snake it. Worst experience ever. They will rip you off you don't know about plumbing.

wil Brown

3 years ago

wow...after making an appointment with this gaggle of folks (not sure it’s a legit business) i was told a tech will call me and setup a time, so far so good. the trouble is it’s 45 mins after the set time and the office nor the tech will answer my calls. checked yelp and who knew two stars at best and plenty of disgruntled ex customers. I’de definitely avoid this place like they had ebola...not a place worth dealing with at all!

Mildred Carter

4 years ago

Ingram's came out to my home today to unclog my back drain. The guy was so professional, nice, and he even gave me lessons on unclogging the drain. After reading all the reviews I thought let me cancel GLAD I did not. I will be using Ingram's from now on. Thanks for the job well done.

Joyce Drayton

4 years ago

We have employed the services of Ingrams plumbing over 25 years and satisfied customers with their professional staff, quality work such as hot water heater repair or replacement, , heater or air conditioner repair, sewage pipe restoration. We only use Ingram’s for plumbing matters and they provide payment plans according to your budget. We are proud to rate and review Ingram’s , a five star company, a five star professional staff and a five star owner.

Susie Paige

4 years ago

I have used Ingram’s over the years for drain cleaning, stack repair, toilet repair, heater replacements, etc. The crews are always thorough & professional. They also have good payment plan options when needed.

Tilea Pembleton

2 years ago

I love the work they did. Super professional group of guys. However the office manager was very rude and impolite. I will reach out to the plumber directly moving forward.

QueenofWisdomPhD

4 years ago

The plumber that I had did not snake the right part of my issue so the issue returned. Got a 2nd opinion about the issue and the 2nd opinion said that Ingram's should have snaked my stacked pipe and back to my basement toilet. Supervisor of the plumber who messed up the first time agreed and say that he will call the plumber and the plumber will call me back that evening. Never received a call. Called the supervisor back and it went right to voice mail. I left a message, called again left another message and even left a text message. Again I never received a call regarding the status of hearing from the plumber. I sent them an email explaining the issue with the date and the times and even sent a message via Linkedin to the CEO . Let's see what happens. #notsatisfied #unprofessional

Elmira Williams

4 years ago

Quick response. Professional work ethic. Personal people. They help to work with you in this tight economy. I referred several people to Ingram's Plumbing and they thanked me!! They are community oriented, Always making openings for young people to learn and grow in a job they can like and earn a living at the same time.

gjjsb mshslbqamBing Bing

2 years ago

Does not do what they put in contract unfinished and very unprofessional work my bathroom is still not finished called many time they say they coming they dont. dont waste your time or money they are over charging ppl take your money and wont do the work this company use to be different and good

jamaal white

4 months ago

They never called me back.

Jamar Dove

4 years ago

The pricing was ok. They got the job done quicker than I anticipated. I would definitely call back the next time a problem arises.

Philly Pete

2 years ago

I've been using them for years they get the job done and they will work with you.

Janet Middleton

5 years ago

Professional service. Arrived on time, completed work as stated no upcharge. Will use again if needed.

Jeffrey Law

a year ago

Service was great and I'm pleased with the work that was done .

Stephen Pelson

4 years ago

Whenever i got a plumbing problem i like calling ingrams plumbing they come out to your house fast to see the situation and the workers are very professional