True North Heating, Cooling & Electric, LLC

We had a major water damage event Tuesday which affected our electrical panel boxes. KMA was able to get someone out same day and Todd was AMAZING! Friendly, knowledgeable, professional- everything you want your electrician to be. He answered several questions for us and explained everything in detail. We really appreciated his help and experience. He & his partner (Michael) showed up when promised the next day & worked until about 10pm to ensure they were able to get power back on to the house including our heat. I can’t explain how thankful I am and how GREAT the work was. We’ve had KMA do several jobs/home improvement projects for us over the past few years and are always happy with their work. Knowing they’re there in case of emergency & for very large jobs too gives me peace of mind knowing my family is safe and we have a reliable company we can trust. Highly recommend!! Thank you Todd! We are really thankful for all you have done for us this week! New Update: Company has updated name to TrueNorth but still provides stellar service! They reached out to perform a warranty check up (everything was still perfect & it gave me additional reassurance that my family and home is safe!) and also we’re able to install a new light fixture I’d purchased. Great job as always, reasonable pricing and high quality work! Awesome company!!

I called to get a diagnosis on an electrical issue I was having with the home I recently purchased. Right away I had a friendly and informative conversation with the woman who answered the phone and she made me an appointment quick and easy. The technician Jonathan came by and was quickly able to find my issue and give me multiple options to fix it. Jonathan was very polite and knowledgeable. He also recommended my panel be replaced as it was around 30-60 years old. This being a costly repair he took some time to put together a lot of options that were reasonably priced and he was not pushy with his pitch at all. I was not able to get the panel at this time having so many other projects going with the new home but I had a great experience with this business and will recommend them to everyone.

Audrey quickly determined that the electrical line to my outdoor lamppost was no longer working properly. She laid out all the options to fix it and explained each thoroughly. The solar lamppost she selected matched my existing pole which is great. She did excellent work and was very professional. Highly recommended.

Scheduling was super easy. The person answering phones was pleasant. I had to reschedule and that was easy as well. I received helpful reminders and a notification when Dustin was on his way (including a pic). Dustin was very professional. He tuned up the furniture and was able to fix a setting that was off. He also provided useful information about settings and told me of other services provided. Everything was left nice and clean. Will definitely use again. Highly Recommend.

First, Autumn was outstanding and a pleasure to speak to. She was able to get someone to come out same day so I wouldn't miss March Madness. Eddie came out to take a look and was quick, courteous and able to fix the issue quickly and made some recommendations. They were both great and I appreciate them both. Highly recommend them both.

Kelly and Sam were at our house today and were amazing! Extremely professional and friendly! Even taught me a few things about installation so I have a better idea of how things work. Will definitely use this business again and hope to see both these gentlemen in the future!

I recently had Kyle and Troy from True North Heating and Cooling Company at my house to install a new heating and cooling unit, and I couldn't be more impressed with the level of service they provided. From start to finish, they were professional, friendly, and extremely knowledgeable about the product they were installing.Not only did they complete the installation quickly and efficiently, but they also took the time to explain the new system to me in detail and answer any questions I had. It's clear that they both take pride in their work and go above and beyond to ensure customer satisfaction.Overall, I had an excellent experience with Kyle and Troy, and I would highly recommend their services to anyone in need of HVAC installation or repair. Their exceptional workmanship and customer service are a credit to True North, and I look forward to working with them again in the future.

This was my first experience with True North. The tech was very nice and even got a long with my dog. He was able to trouble shoot my air conditioner problem and set up an appointment in order to fix it. Dustin was very easy to talk to and explained everything well. I would recommend this company. I have had experienced other companies in the past that were not as thorough as Dustin is. Thank you for helping me.Ed Suchman

Heat was out for days got connected with true north they sent a technician name Dustin he was great found the problem quickly gave a upfront quote that was fair and affordable did the work quickly and cleanly was very professional and polite thank you Dustin.

Tim Carson, Kyle Lambright and his assistant were fantastic. Tim did an excellent job on the sales/service side, establishing a plan for repair, installation and maintenance on our a/c heat pump system & water tank replacement. Kyle & his assistant were on time, tremendously professional & engaging, did an excellent job with the work, & left us feel like we had gotten great value for our money.

Our furnace wasn’t working and they sent a technician right away. He was fantastic, knowledgeable and took extra care to make sure everything was working before he left. I will definitely use them again and have recommended them to two friends already.

Wow! I had the most amazing experience with True North specifically Matthew. When True North had to reschedule, they graciously provided me with a discount. Matthew was incredibly skilled! I bought light fixtures from Potterybarn that were used in their store for incredibly cheap. The light fixtures came as is with missing pieces, etc. Matthew was able to identify the problem right off the bat and creatively suggest a few solutions. He was even going to drive to Home Depot in an attempt to “create” his own light fixture part that was missing! He was extremely friendly and helpful. What a worker! I highly recommend True North! I will be using them again for sure!

Jonathan is extremely courteous and professional. He gave me several options suited to what needed to be done. He had all the necessary parts when he returned to do the job the next day and finished it the same day. Unbeknownst to us there were some very hot wires that were a fire hazard and he took care of those too. Thank God for him and True North H,C & E.

Our AC went out unexpectedly and we couldn’t get in touch with our old AC repair folks, but True North came out the next day. Dustin investigated the issue until he figured out what was going on and a couple hours later, we had AC! From start to finish, everyone at True North was kind, communicative, and professional. I would definitely recommend True North.

Justin is great service tech. Very knowledgeable and personable. Came out same day I called and got A/C working on very hot day. A Godsend!
I don’t get this kind of service from the vast majority of companies/service providers I use for common repairs.

We just had a new HVAC system (heat pump and air handler) installed by Garrison and Braden. The two were very professional, personable, respectful of the property, got here in a timely matter for such a big job, and cleaned up after themselves! Very pleased thus far with their install. Great job guys! Keep up the exceptional customer service!

Kaleb was here for a day and half replacing an electric panel, labeling the breakers, fixing where the water that was coming in through my electric meter, replacing a dryer outlet and figuring out why a hall light wouldn't work, which led to replacing said light and two light switches. He was very professional, cleaned everything up and let me know whenever the power may go out. They were able to get to the work very quickly and I am very satisfied with all of the work that was done.

My rating is for my technician only. Brandon, did a great job. He was very professional and enlightened us on some things we didn’t know.But, I have a real problem doing business with a company that doesn’t give any indication of a timeframe of when my appointment was going to be in advance. What an inconvenience to your customers, and a good reason as far as I’m concerned, to do business elsewhere.

True North has been absolutely amazing. I've been communicating with Haley and Autumn to schedule my appointments and I needed to reschedule a few times. They have been great about getting back to me and helping me out. Donato was very helpful as well. I will definitely use them again!

True north sent electrician Sam over and he was on time, provided great service, and lots of useful advice. As a new homeowner, I felt like I was in great hands and am very grateful to have found this company. They truly care about their customers. I'll definitely be returning in the future for other home checkups/updates I'll need.

I requested an estimate for electric wiring, tankless water heater, whole house generator and mini-split heating/cooling system for new house under construction. The technicians, Chris and Brandon, were extremely knowledgeable and helpful walking us through the process. I am very pleased.

Brandon was just here to help fix my AC unit, I was informed about the issue and the fix required would not last. Brandon showed me the problem and then he gave me more cost effective options to remedy the problem, and was not pushy salesmanVery polite representatives and had me scheduled quickly and I could even follow Brandon's progress towards my house, as well. Good company. I will use them again.

Tim at TrueNorth was quick and efficient. Our drain was very badly clogged and he was able to diagnose the issue and unclog the tub drain in a matter of minutes.Very informative, professional and courteous. Will use again and recommend.

During the last extreme cold spell, Jay and Doug responded promptly to a furnace problem on a Saturday morning. They were very courteous, friendly, and thorough. They analyzed the issue quickly and then waited to make sure the furnace was working properly before leaving.

Eddie did a great job of helping us get our power back on after rain water got in to our electrical panel. It was a busy day for him and his crew, but he made us a priority and we really appreciate his time and effort.

First of all, they called me at the last min. to tell me they couldn't come. Had to wait another week after I had already taken a day off work, thinking they were coming. So the next week they came but not until dinner time. It was 6p.m. I thought the gentleman who came was very nice and polite, but they didn't set a good example for a new customer.

I own a duplex, so they did spring update to my tenants side and actually had to replace to outside electric source for my side. Everyone was shocked that's all it took. (29 yr old system) And it's been running perfect since. I would highly recommend!!

Eddie and Chris were great. Both were super informative and professional. They even asked our preferred pronouns, which is a huge plus. Very LGBTQ friendly! Thank you. We can’t wait to work with you again in the future.

The technicians showed up in a very Timely manner. They had sent a text ahead of time confirming there soon arrival. They worked efficiently and made sure everything was cleaned up afterwards. On this visit however they were unable to finish the initial startup of our system due to no fault of their own. Very good team work was noted. Would highly recommend True North to anyone for their heating air conditioning.

Was an overall good experience, the technicians were spot on with their work. I would highly recommend this company! I have other electrical projects and I will definitely call them again.

I called to have our heater looked at. Within 15 minutes I received a call back stating the technician was 6 minutes away!
Dustin was very kind and explained everything he was doing. Great service!! Would highly recommend!

Solid company. But, quite a bit of confusion about what the job was between the person who quoted me and the girl who came and did the work. I Hired True North to add relocate/add space in my breaker box to enable 240v and a piggybacked 115v (that was existing) running down to my pond. They added a circuit with a turn off switch to enable the 240v but, said they couldn’t add a 115v. Told me I would have to contract for that to be done separately but, yet, my price for the impartial job was the same as the full job that included the 115v. A bumpy experience

Reported that a tenant didn’t have any heat. A technician came out and accessed the issue. Had to order part that would be in the following week. Tenant made arrangements on the date scheduled to be at the apartment within the timeframe given. She was there all day waiting in the cold apartment. During my follow up with the company, they stated that they had a call off and the 1 technician is at a job much longer than expected. So far we were understanding with all the issues and accepted all apologies. Now when the tech verbally tells me that he would be there 8:30 to 9am the next morning however he shows up at 9:30 am. Again tenant needed to make arrangements to be at the unit. When I asked to speak to a manager, it was said they were in a meeting. 7 hours passed and the time is 5pm and never received a call back from the manager where an associate stated I would receive a call from a manager to address our concerns. Just absolutely poor in so many ways, I don’t know where to start.5 days post initial review, General Manager Tom Lawson reach out to me where we had a productive conversation. From the discussion it was evident that the associates failed to meet company expectations and Mr. Lawson continuous efforts to address the issues were very sincere. I’m confident via his leadership, such poor communication by the management team will not transpire again for the next customer that chooses True North to service their needs.

Service was awesome! Tech knew what he was doing, very polite, and got the job done. No hidden fees, and actually inspected before even running the estimate! Will highly recommend!

Our technician Matthew was great. The company was very responsive and got the project done quickly. I have had True North do a couple jobs and I would recommend them if you need someone to actually be responsive and call you back promptly, unlike other electricians who you call and never get a calll back.

The technician, Brad, was very professional, friendly, and helpful. He got our unit working again and gave us information about purchasing a new heating and cooling system. There was no hard sale, just useful information.

I just had a new Colman furnace installed that I purchased from True North Heating& Cooling. The gentle men that came and installed the furnace were very professional, very nice and ansewered all my questions. So I would like to say thanks to Camron and Roger.

Kaleb, the individual who came and did the work, was very friendly and kind. He did his work in a timely fashion and showed me what he did afterwards. He was great. I liked Kaleb’s work. TrueNorth is someone who will do everything right and do it with professionalism and kindness.

First time user of this company but not the last! Prompt and responsive. Dustin was good to talk with and solved the problem with good logic. Likeable fellow which is always good! I will ask for him again!

Brandon Conrad arrived at the specified time. Mr. Conrad was polite, personable and very professional. He gave us an honest opinion of our system's condition.
And... Best of all. Our dogs liked him. I will certainly recommend True North, and especially Mr. Conrad.
Thank you!

Needed an irrigation system added to my HVAC. Brandon was the technician. Service was very professional and timely with excellent communication throughout the whole process. Highly recommend.

I had an emergency and they had someone out same day even thought I scheduled after 4pm. The gentleman who came was very helpful and thorough. He walked me through everything he did and answered all my questions. I am so grateful.

Braden and Garrison were on time and very professional. Walked me through the work. Refreshing to get such great customer service from the original phone call I had with the main office and with the field techs.

Was having electrical problems and was referred to True North. Then Shane Mason came, and he listened to all the problems I was having. He thoroughly examined the electrical wiring, furnace, water heater (which had a unknown leak), boxes, in the house and garage. Then he sat down and explained all the dangerous screw ups that were done through out the years - some half haphazardly - and how badly the wiring was weather worn with holes. His company would correct everything to make this a safer place to live. His crew did it all in one day. I feel so much safer now knowing it was done by professionals and done right!

Kyle Cam & Troy are professionals, I might even go so far as to say 'Super Heroes '. We were without heat and in 7 hours, they removed everything and replaced it all. We were with heat and it looks professional. They spent the time to clean up at least 3 times I seen. When they left, it was like they were never there. (Except for the heat) I give all 3 of them 5 stars, well except for that one guy, he gets 6. Thank you all.

I called around 7 am and by 9:30 am Austin arrived and checked out the clogged drain issue. He told me what was wrong and gave estimates on fixes. Within 2 hours the plumbing lines were running well. Thank you for your help! I will definitely use them again.

Maurice was friendly, knowledgeable, and professional. The company was responsive and got me an appointment when I needed it. I also appreciate their online reservation system. Makes booking an appointment easier outside standard business hours.

True North completed an electrical project for us, running electric out to our new patio/gazebo. They were timely, professional, and communicated very well. We were thrilled with the professionalism and skill Matthew provided us and will absolutely use them again for future projects.

Matthew Piemonte was excellent! Very concerned with explaining everything and knew so much information about our bad breaker box! I even experienced the problem! Great team!

Chris was very professional and nice. He walked me through everything and fixed any issue that came up during the process. If I ever need true north’s help again I would prefer to have Chris do it!

My furnace was out when I got up this morning. True north took my call and had a technician out in a little over an hour. I could track him by GPS when he was on the way ! He arrived and was very nice and professional. He was able to figure out the problem with my furnace quickly and had the part on hand. He had my furnace repaired in about 30 minutes. Nothing bad to say about True North ??

Outstanding customer service provided by Chris Westenbarger. Very knowledgeable of my electrical need and thoroughly explained the steps on solving the issue. The replacement estimates were very helpful and there were multiple to decide on. When I need the service of True North again, I will be requesting Chris as my service technician.

Brandon did a good job at looking for issues with my AC. Explained what he found. Didn't recommend replacing anything yet as the unit is doing ok but is older an may need replaced in future

I called true north for help setting up some new outlets and check my breaker box, and they over delivered! They reorganized everything so nicely and even fixed something I didn't realize was wrong! Thank you true north's Donato especially for helping me. I would recommend to anyone.

Had a outlet that burned and needed replaced. I called this company as opposed to replacing myself just to make sure nothing major was wrong. They said cause was a space heater overloading the group of outlets on same breaker. They recommended changing the one that burnt out and 2 other outlets that had discoloration. To replace 3 outlets and 45 minutes work they charged 400+ dollars. What a rip off. This is a 30 dollar maximum equipment charge to buy outlet and cover at Lowe’s. So basically labor is 400 dollars per hour. Don’t recommend this company.

Please read the 1 and 2 star reviews before believing their overall rating. If I could give a zero star rating I would.After having a spring AC upkeep check done by True North // formerly KMA cost “only” $800 which I thought meant all is well for a few more years. Nope, AC completely stopped working 3 months later during the hottest week first week of August. I was told the problem was not just the AC but also the furnace since it was old and needed to be replaced. That “they hadn’t looked at before” but they should have in their spring visit.Since I was going in for rotator cuff surgery the very next day I did not shop around thinking I’d never find another company to fix or install in one day and I’d be coming home from surgery to an 88 degree house. I fell for their $14,500install from Roberto Del Pinal and the next day Kyle Lambright and two other workers were banging and demolishing my old system while laughing and shouting like they were having a party in my basement. They left piles of debris after the Installment which a kind technician, Roger got stuck cleaning up the next day when he came to finish the installment. The piles were mostly from the basement floor tiles that were cracked, kicked up and broken unnecessarily during their demo and installation of the furnace. I have since gotten quotes for repairing the floor tiles and it’s very costly. Not only am I burdened with paying off all of the HVACAnd flooring cost for a long time - I’m also disappointed when told that True North had selected all the top of the line equipment when I had initially asked for any discounts they may offer and explained I was a solo mom and was laid off from my full time job that June and really couldn’t afford 14,500 dollars!!So, do your research! Sadly, trusting people’s word doesn’t work with this company. And please, TN don’t ask for me to call to discuss this further - I have, several times and was promised reimbursement for the damages but have never received payment for 5 months. And I’ve called, left messages with Kortney, Brittany and even on Jay’s, the manager’s cell. Does the Better Business Bureau need to be contacted?

Austin and David came to clear out a stubborn clog in my kitchen and bathroom sinks. They were on time, very precise and cleared the drain quickly. Ive had Austin to my home before , and he is a true knowledgeable professional. Thanks Austin!!

Showed up 3 days late. Wouu is of t even put a camera down the septic line to see if clogged or broken, just told me need a whole new legit leach bed $10,000.

After a different HVAC company installed a new furnace in November they apparently failed to run the thermostat wires to the AC unit so that once the weather got warmer we’d be able to run our air. Brandon and Braden came out today and figured out all the problems, ran the correct wires and the AC unit is up and running blowing ice cold air! I couldn’t thank them enough, we definitely will continue to use True North and recommend them to others

Sam was very nice and very knowledgeable at what he was doing. we was very pleased with Sam. Our electric took a power surge due to a storm we had glad to have it fixed

They called as they were leaving their shop, arrived 45 minutes later, and removed and replaced my main breaker panel. The work was done by 1:40 ,PM. The electrician and the trainee were friendly, courteous and knowledgeable. I am very pleased with this work.

Byron was very knowledgeable in offering a variety of options to put our minds to ease. Byron has fantastic active listening skills, answered all our questions and concerns, and went over all details until everyone was clearly understood. Thank you for taking time to help us out today!

Tim Carson was awesome and knowledgeable. Very polite. Did a great job on my furnace. I think this company is great. Would highly recommend them.

Matthew was absolutely amazing! He had extensive work to do at my residence and he went above and beyond in explaining things to me and just being personable.

Chris the technician was amazing and understood my situation helped me a lot took care of my issues for a good price I will definitely use these guys for future work and upgrades

They are very friendly, very helpful for understanding your new unit and the job they perform. Personally I think their prices are fair for the job they did for us. We needed a brand new unit and it's not breaking our bank to do so. I recommend them to the fullest!

The technicians that came out were friendly and professional as well as patient. They didn't rush any decisions and let us pick the best option for us. Although we did not get approved for the financing option they still were able to provide other options.

Both Kyle and his partner were extremely professional and made my family very happy to have a new furnace installed! Will def. Use you guys again!

We called KMA initially to have them look at our 9 year old heat pump system which is also our central air. We've had issues with it for a year plus now and wanted some options on whether we should repair or replace. The receptionist was very friendly and explained options and we went with just getting an estimate and options which was free. Mitch came out and gave us 3 options and was honest and up front. We even asked if he recommended a total system replacement given the age. He said he would not at this time given what he could see. My fiance and I talked it over and came up with a few questions. We called KMA back and they had Mitch call me and answer all my questions. We decided to go with one of the options he presented and they had Mitch back here the same morning we approved the estimate. He was a Godsend coming today in this weather. Through all of this Mitch was honest and friendly. The staff answering the phone was also very friendly, much more so than I've ever dealt with at any other service company. I recommend these guys for your HVAC needs for sure!

True North saved the day! My HVAC unit broke down last week! I did my homework in terms of pricing and service. True North came on top! Jeremy in Sales was very helpful in selecting the right package for my needs. He made sure that my HVAC unit got installed ASAP. The installation team (Braden, Garrison and Josh) did an excellent job. They were well organized, on time, very professional and courteous! They explained everything in a respectful and professional manner. Great Job True North!!!

Brandon was on time and very polite and gave us a very good explanation and detailed description of the issues we had and a detailed estimate as to a resolution to our issues.

Wow..I don't review companies much, even when I receive poor service, but I thought this was warranted.I called to request a duct cleaning and sanitizing. The technician asked some questions and offered to check for a broken heat exchanger. Given the age of the furnace I asked him to do it.Long story short, I asked for a quote to clean the ducts, replace the furnace, ac components, uv light sanitizer and a new tankless water heater. The initial quote was basically $25,000! While the technician was still here I checked the price of the water heater versus the quote for the installation. Taking into account the cost of the tank, parts and larger gas pipe (1k - very generous), they wanted $5,000 just for the install of the water heater. I also did the same for the furnace and ac components. Needless to say I didn't hire them for the job.There were concerns about carbon monoxide so I put up a monitor on the first floor directly above the utility room and one inside the utility room. The monitors never registered any carbon monoxide in the house. I also had another company check the furnace and it doesn't need replacing....draw your own conclusions.I'm all for a business making a profit. I also understand that there are overhead costs to run a business. I don't understand gouging someone.I have had other work done on my house in the last year or so and to be nice it's been an experience. My advice to anyone is to do you research and don't accept anything at face value. You are a sucker if you don't.

Our old furnace failed just prior to Christmas. These gentlemen installed our new system today. They were stellar in all aspects. Can’t say enough good things about them! Kyle, Troy, Byron and Kam are excellent, professional installers as well as being kind and friendly; a joy to have in the house.

289 to replace outdoor spicket crazy i would remove the word discount plummer from company name he was not very informative ill find another

I had lights blinking in house and appliances not seeming to work properly. the last straw was last week when I was using my microwave and noticed in back room the light would dim til the microwave went off. I called these guys. at first they said the person wouldnt be here til later so I almost canceled but then they said they had another person that could come out and within 15 min he was here. he checked my electrical box thoroughly, then went outside and checked wiring outside. came back and let me know my electrical box was fine. the bad news was that a neutral power line that ran from telephone pole to my house was damaged and I needed to call aep. when they came out initially only one guy came he asked to see pics then he got his ladder and went back to the pole to look. he came back and let me know the squirrels had been feasting on the line, and not just mine but a couple of neighbors were affected. a crew would be coming out to do a major repair! they came out and did the work. I was told that this situation could have been dangerous. but because of Donato Natales experience I feel like this guy possibly saved my home and my life. if I need your services I will be calling you guys again. not sure if you do home warranty company work but if u do I hope Donato will be the one doing it. smart beyond his years and for sure made me feel better. thank u for having smart skilled folks working for you and give this guy a raise!!!

Had amazing service a couple weeks ago from Garrison and Braden ! They were very professional and explained everything in a detailed manner ! Definitely recommend true north , had a great overall experience!! If I could put more then 5 stars for the company I surely would ??

Donato Natalie was great! He was very swift, on time, and was kind enough to explain the issues I was experiencing and walk me through the resolution.

Tim did a great job. He answered all questions I had while he was working.

Our technician Brandon was extremely knowledgeable and helpful. He didn’t try to sell my anything that was unnecessary. Because if that, I am likely to be a repeat customer in the future. I highly recommend True North!

Garrison and Braden fixed my AC unit in my home and we’re very respectful and incredibly professional. These young men are very nice and are a good part of the company.

Great company! Had a new heating system installed within 48 hours of the first phone call to them. Thank you Brandon, Garrison and Braden.

Brandon was fantastic in checking out and inspecting my HVAC. Professional, thorough, and friendly. Will definitely use them again.

Very knowledgeable and professional and made it all look clean and organized. I appreciate the time he took to confirm a few aspects of the project rather than assume. 100% recommend

Maurice was fantastic. A great professional who explained everything to me and was helpful and personable. I will absolutely use Maurice for all future electric needs.

With one member exeption, the team was exceptional with knowledge, repairs, courtesy, friendly, team was responsive to pet instructions & caretaking needs, and followed homeowners instructions for pet safety. They were very watchful, timely, caring, and answered questions willingly. Only one member was not cordial nor thoughtful of their task of the project to the homeowner. This person did not use necessary drop cloths for their task, which created a huge mess regarding essential needed supplies for the homeowner.

We’ve been having electric problems. They came in and gave estimate. Very friendly and knowledgeable. When we are ready, we will definitely be call True North for our work.

Service Technician Great.Extremely knowledgeable. Fast & discovered issues & provided helpful consultation.Request company to service another property with same techThank You

Sam Smith was awesome. He came in evaluated the issue then fixed the issue. Greatly appreciate your service you provided. Thank you.

Great company, Chris the technician was very helpful about giving me different wways to do things, the guys that came out and did the work were top of the line professionals.Thanks for everything, will use again.

Bailey was very professional and a great problem solver. She was a pleasure to have install our dishwasher.

Should have used the electric company my father used earlier this month to install our equipment. I thought I would use a local company. Big mistake. Wasted $89.00 on a service call. The electrician was very vocal about his opinion of the equipment i wanted installed. All I wanted was it to be installed. Wasn't paying for his opinion's.The electrician quoted $1100.00 to rework the fuse box. But the manufacturer said the equipment could be installed at the bottom of the fuse box. So no need to spend the $1100.00 quoted by True North.. I will call the other electric company and have them do the job.the True North electrician was very nice and was prompt. Just look at this as a waste of money.

Excellent technician he very thorough he went over everything with me explained what the problem was and even showed me . I will definitely use them in the future for my electrical needs.

These guys are great and willing to work on mobile home's. There are very few companies that are willing to work on mobile home's these guys were more than willing and did a great job. Thank you guys so much for your service.

Jay and Doug were great! Thank you so much for getting our heat back on on Christmas Eve. My mother, daughter and I appreciate all you did!!! You guys are life savers!!!

Great work and very professional.I think his name is Brad.Job well done.

Bought a new stove as old one died. Tried to hook it up myself and wiring was inaccurate. Also had a 50 year old electrical panel that was outdated and needed replaced/updated. True north team took me from estimate to installation in record time (just a couple days!). This is Thanksgiving week too, so we are able to cook and enjoy family together thanks to True North!!

Very knowledgeable and explains things thoroughly. Brandon does a great job!

Great and honest. Installed in a timely manner. Cleaned when he was done!

Nice friendly quick service. Technician Byron was very courteous and explained everything very well.

Byron was very nice and professional. He was very helpful and answered all the questions I had.

I couldn’t have asked for better service! Guys were professional and even had a trainee with then. I could hear the one tech through the window explaining everything to him and showing him what to do! I heard him tell his trainee that “he takes pride in his work cause his name is on it”!!! They were efficient, clean and the price was spot on with all other companies other than we got 10 year warranty and the others only offered 5 years for the same price!!! Great job KMA! I would absolutely recommend them!!!

Had a great experience! They were able to find the issue and fix for us all in one day. So appreciated !

Brandon was very informative and very polite. Answered all of our questions. Very awesome. Will recommend him to everyone that needs this service!!

Mitchel Grove came out to my home and showed me how to properly clean my ac unit to ensure that it is working efficiently. He was on time and very professional and took the time to make sure he explained throughly what was causing the issue of my ac unit have an ice build up. Anytime an issue happens all I have to do is call them and they get someone out here as quickly as they can. I am definitely satisfied with my services provided by your company keep up the good work KMA.

Dustin was very friendly and professional when he came to fix my A/C. Found the problem very promptly and was super helpful. Thank you True North and thank you Dustin for all your help

Very courteous Very informative Very professional Easy to work with Top notch installers They met my expectations on the service they provided Absolutely no complaints Would recommend them to anyone needing HAVC work done

Dustin was great and professional. Talked us through everything

He was so wonderful! He explained what he found out and was a very strong advocate! I would definitely recommend him.

Sam installed a new wire circuit from a panel to my dryer and installed a 4 wire pigtail on my dryer. He also installed new 30 amp breaker plus 2 ground rods and new wire from the panel. He was professional, on time and did quality work.

Sam was great to work with! Very knowledgeable and thorough, took the time to explain things. We will definitely be using them again for future repairs and installations!

New name same Crooks !Year later and still no refund due to selling and installation of wrong equipment ! They refused to correct the issues and void the ten year warranty do to failed sales and installation! 5100 $ for a 2 ton coil and condenser setting in my mother garage! They will take advantage of people that don't know any better!I'd highly recommend another company to serve you HVAC and electrical needs !Please share !WARNING !!! KMA KMA don't do business with KMAI Highly advise to avoid doing business with KMA !They charge my mother 5100.00 for a air conditioner and coil only !!!Installed the wrong coil , system won't run or cool properly at all !!Since the wrong coil was installed it more than likely damaged the new A/C compressor !They said they would replace the coil but can't warranty the a/c compressor that should have a 10 year warranty ! That is now void do to the sales and installation of the wrong coil !! Avoid KMA at all cost5100 $ they refuse to refund the money or warranty equipment they sold and installed !!! They refuse to own the mistakes on sales and install and honor the warranty and way way over charged on top of that !!Patriot Air quoted a complete system a/c furnace and all for 5300$ installed that will be getting installed this Thursday !Please share , I refuse to let this business treat my mother or anyone's family this way ! SHARE SHARE SHARE PLEASE !!

I gave them one star for showing up. I will never use KMA again nor will we recommend them to anyone. I should have been suspicious when a salesman also showed up with the repair man. As soon as the repair man hears our AC he said oh no you are gonna need a compressor. He said the loud noise was an indicator of a compressor malfunction. As soon as the salesman heard that he then began trying to get me to get a new air conditioning unit. The repair man did a couple more checks on the unit. I asked if it could be fixed and the repair man said yes $4,500 to replace the compressor. But the salesman said I should just get a new ac unit for $13,000. I said I needed to talk to my husband. So we had another company come out and service our unit. Nope we DID NOT need a new compressor. The unit just needed to be cleaned and the new repair man went into the house and noticed that our heat was on at the same time as our air. Nope the KMA guy didn’t go in the house to look at the unit. Therefore, we only had to pay $314 versus $4,500 and we did not need a new compressor!! Advance Heating and Cooling in Zanesville,Ohio is who my husband and I recommend.

Very professional, new her business of what she was doing. Very polite.

Shane did a fantastic job 4 star is for the pricing being much higher than expected

I had them install a complete home Generac standby generator. They did a good job, except they haven’t been back out to do their blackout test to ensure everything works correctly.

Technicians were highly knowledgeable, upfront, explained everything about the unit, and the most professional I have called.

Very knowledgeable technician. Showed me everything through the furnace. What does what. Helped me understand the problems that could occur and things that I can do to help future use.

100% recommend this company and their technician Donato! Very professional, breaks everything down so you understand what they did, super friendly, and fixed my issue everytime they came out.

I would recommend KMA to anyone needing electric services. I was impressed with absolutely everything about the technician that came. He gave me many options for solving my problem and worked with me it’s a come up with a great solution that met my needs. If you need an electrician, I would definitely reach out to these guys.

They were so professional and patient with us while installing our new ceiling light and a ceiling fan.the fan took a little adjusting to make it work but they were up to the job.
Thank you do much.

Chris gave us a thorough and complete estimate on our electrical needs. He took his time and explained all of our concerns. I also spoke with Brittany in the office and she was as professional and courteous as Chris. We would recommend KMA to anyone needing electrical work.

Braden and Garrison installed a new water heater for us. They were on time and professional and took the time to explain what exactly they did. I would recommend them.

The receptionist was very helpful and very nice. The repair man was really nice polite and helpful.

I noticed water leaking from the AC drain pipe on a Sunday evening. I left a message to schedule an appt and received a call back first thing Monday morning and they were out to my house by afternoon. Dustin was the tech that came out to fix the issue. He was able to figure out the issue and repair it quickly. He was professional and polite and explained the issue, fix, and guarantee of work. This was the first time using KMA and I would use them again and recommend them as well.

My furnace was making an awful noise. Is it rain all night making this terrible noise. The repairman took his time to look at the entire unit and make sure everything was working perfectly. He also checked outside with the heat pump and major everything was working perfectly there. The noise had stopped just prior to his coming to my home I was hoping it would make that noise again while he was here but it here but it did not. I have every confidence that he checked out everything possible possible and the unit is working beautifully and quietly now. He was an excellent representative of your company there me very polite very professional very professional and did an excellent job in trying to track down the noise. After he left I felt very confident that I would not have any additional problems with the unit.

My technician Austin Stephen's was very punctual, professional and knowledgeable.

Our technician Sam is a god amongst men. He came in and was very patient with us and knocked out the job effortlessly. He also took the time to look at my electric panel and hot tub wiring. He was extremely knowledgeable and I felt like I learned something today and now able to see because of his efforts. Money well spent for good, quality, professional service.

Had Dustin do our annual furnace check. Great friendly service and took the time to explain how the furnace works . Great service!

I used their maintenance program. They inspected my breaker box, other electrical components and did a fire alarm safety check. They gave me quotes for all work to be done. Jeremy was very helpful and knowledgeable and not pushy. My only complaint would be that my first appointment had to be rescheduled. The second appointment was on time and very satisfying.

Technician who arrived to provide estimate was very professional and respectful. He arrived early to schedule appointment; which is fine knowing it was the last appointment scheduled for the day. He was very knowledgeable and offered installation advise and recommendations. At this time, I am still obtaining estimates for project. I am confident he will provide high quality workmanship if chosen to complete the work required.

Fast friendly and honest…plenty of options to choose from. Tim Carson was thorough and very informative

Technician was very nice and and seemed knowledgeable, however, the price quoted to do the job was way too high. Plus I had to pay 89.00 just to get the Estimate. I am having someone else do the same work for a fraction of the cost.

Matthew did a wonderful and professional job installing our ceiling fan, he even let us know a few things with our electrical panel that needs fixed. Matthew's customer service was top notch ! Highly recommend! Thank you

Dustin was great! Knowledgable, friendly and professional. I have been a loyal customer for many, many years. I have never had a negative experience of any kind with this company. I highly recommend their services!

Our technician was skilled, professional and competent. He fixed our air conditioner quickly and arrived promptly. Mr. Elliott also had a pleasant personality. We were very pleased.

Great service and great people. Responded very quickly to our issues. Would highly recommend them to anyone.

I needed several outlets replaced in my home. The technician Nick was great! He was very personable and did an outstanding job!

Great service - Mitchel was professional and courteous and thorough in completing preventive maintenance on my AC and generator. He offered me a 3 year service plan which I will be discussing with my husband. He provided outstanding service.

Mr smith was courteous and thorough. He tested circuit breaker outlets and junction boxes to pin point the problem.

Gas connection
He was excellent and a pleasure to work with.

Jay and Doug are very professional and took care of my service issues with speed and great precision

Chris was professional and polite. He was very easy to work with.

The call center staff was friendly and helpful. The tech, Tim, was professional and thorough. Would definitely recommend, great experience!!

Smooth process right from beginning. Very clear with explanation. Kind, professional, proactive, & very “for the customer” support. Highly recommend.

Brandon Conrad was amazing. Excellent Customer Service skills and so very personable. He worked diligently until I had heat. He then shut the unit down several times to ensure I would not have any future issue with it not starting. He went above and beyond. I highly recommended KMA and especially Brandon.

Granted, it is the same day as the repair but I feel confident anything that could be done to fix it was completed. Mitch was patient with all our questions and gave us the best solution for our issue. If anything goes wrong, I know he will be back to take care of it. At this time I am very pleased with the service.

Wonderful service. Excellent communication from everyone. It was a great and easy experience working with True North

I have been using this company since my home purchase. I am always please with the professionalism and work! They never disappoint!

These guys were fast. My old furnace finally gave up a couple days ago, and were able to get me taken care of in just a couple days. New install was done in little over half a day even with them having to cut apart the huge old system into manageable pieces to even fit it out the door.They were extremely friendly, relaxed and polite—it’s normally stressful having strangers in the house, but that wasn’t the case with them. Their technician Kyle Lambright tool excellent care of us and give us all the info we needed.When everywhere else was “too busy” to send anyone out to a complete heat outage with the temperatures in the teens, KMA were out in only an hour or two with a repair guy. When the old system wasn’t repairable, a consultant was out to see us in two hours to let us know our options, and it wasn’t a high pressure sales pitch. I’m glad we went with them, and will be calling them first if our house has any other issues.

Steve was very professional and help to get my electrical panel was working correctly. We needed the electric was working properly and needex it right away. He was there in record braking time and got the electric was working.. Although we need a new panel Steve help us get the electric to run my husband's oxygen & electrical bed. We are very grateful ? for his help.

Did HVAC tune up and thermostat install. They cleaned nothing and didn’t install thermostat but gave us a 1 hour high pressures sales pitch. Called another company and they said the furnace didn’t need replaced at all.

Great service, same day service. Garrison & Braden were terrific, especially so close to Christmas!

I purchase a brand ew appliance and the grounding wires were not attached properly as well as loose cord. The appliance was unsafe.

Sam was on time, very thorough, asked questions to help me determine best outcome for adding electric to my outbuilding. He explained the process completely & finished the project in timely manner.I appreciated the follow up quality control inspection by Tim. Very friendly, wanted to know if I was pleased or had any concerns & shared feedback on his assessment of the installation.Will definitely use KMA for future electrical needs.

Great service! Very professional, will use again! Brandon did a great job!

We had some issues with a new Goodman Furnace we installed ourselves and had two local hvac trying to figure it out before we called True North. Their Technician Doug Diggins had it up and running after everyone else failed

Jonathan did a thorough inspection and was very helpful. I was then introduced to Roberto, who aggressively attempted to sell me a new furnace and AC system for $20,000. I can’t say that I’m truly satisfied with my experience with him.

Tom from KMA showed up promptly to provide an estimate and was able to schedule the job for the same week. This was a non-emergent panel change. I feel they would have gotten me in within the day if it was an emergency.Tom went the extra mile by separating out some overloaded circuits, installing proper protection for the outdated wiring in my home, and even installing a much needed outlet in my basement.... Trust me when I say that that is not typical for a basic panel change. Thank you guys!

Walter arrived on time and very efficient. He is very knowledgeable and explained what needed repaired and suggestions for future upgrades. I will definitely be using KMA for any future projects and I'm definitely requesting Walter for the service

Very pleased with how fast KMA responded to my grandparents furnace issue. The technician Ken assessed the situation swiftly, and quickly traveled to Columbus for the required part. Had the furnace back up and running in no time. Extremely satisfied with his honesty and service. Would recommend KMA to anyone! If I could give more stars I would.

recharging Ac price given to me$599, after proving oter company ha given me a price of $188, and talking to the company, they reduced the price to $285.25. I called 3 times requesting an invoice and report of job diagnose and repair, they sent me an estimate for :Recharge unit. $385.25discount. -$113.75I told them it is not an invoice and report. It does not say anything to me. Now I am waiting for an invoice, job testing, and job done plus what i paid for what.

Tom was easy to work with and very professional. Came out for an estimate, he was on time, listened to what we wanted, made suggestions, and made us feel very comfortable. Came back a few days later for installation, and again was very courteous and punctual. I would highly recommend Tom and KMA for any electric job you have!

Maurice was very knowledgeable and did great work.

KMA installed a new electrical panel to bring our incorrectly installed panel up to code. The technicians were professional and courteous. They stayed late until the job was completed and ensured that the job was done right. Both technicians were very competent and knowledgeable. We are glad we went with KMA for this big project!

The technician was great and took time to explain things and answer any questions i had.

With a chandelier to install and super tall ceilings, I was having trouble finding someone to complete the job. KMA's technicians did a great job helping come up with a plan and then executing. I'm very satisfied with the result!

was not an easy problem to solve but Tom was meticulous & professional in his approach in finding the root cause and presented a holistic solution from which I could choose without any pressure or sales pitch. I had Sam Smith do a panel overall project before Tom Lawson did my outlets & switches, all I can say is that this company delivers excellent quality service. These techs are professional and relatable. I am very pleased with the work.

Technician was excellent, very professional. Seemed open and honest about what he found

Great company very friendly and knowledgeable staff. Maintenanced unit and explained in detail issues and how to proceed.

KMA has been nothing but wonderful to us. Anytime we have had an issue they have been very quick to respond and to get the issue fixed right away. We had an inspection just to make sure everything was OK and they sent a tech named Walter and he was absolutely wonderful,very friendly and personable. I highly recommend KMA to everyone who is looking.

I had my fall tune up completed and I was told the employee (I was not present during tune up) was very nice and when I spoke with him on the phone to go over the estimate, he again was very kind and professional. However, the poor rating is not his fault.... it lies with the company pricing. They wanted to charge me over $650 to replace a part I secured today for $35!!! They also wanted to charge me $250 to clean the dust off the fan wheel. So, in all they wanted to charge me over $900 for a part that I bought for $35 and dust and dirt that I will clean off myself. This is ridiculous and is taking advantage of folks. Never again will I use KMA and I will be sure to tell everyone asking for HVAC recommendations of my experience. I do feel bad for the nice repairman that is just put in an awkward spot with such outlandish pricing.

The tech was on time and did a fantastic job.

Excellent team. All associations were friendly and professional. Would recommend them to others.

The service performed was an inspection of my five year old furnace for a promotion price of $49.00. An upgrade to my air filter system was strongly suggested, accepted and paid in full. The serviced was scheduled however I reconsidered the next day due to Covid19 and the expense. I now realized the promotion inspection was designed to sell additional services - let the buyer beware.

Very professional. On time and explained everything. Quickly did the work and asked if I had questions or concerns. Would definitely use them again

Great guy help my alot got my ac working when it was hot out

The office lady didn’t explain to me about having the approval from landlord!!!!

Excellent communication
Great detail
Super friendly and not pushy at all

Dustin The technician was very professional and courteous, answered all my questions and went right to work.

Brandon Conrad came out and provided us with some estimates. He was wonderful! We really appreciated how he explained everything and send us over the details right away. 10/10

Mitch came out and he was amazing!! As a first time home owner it's nice to have people out there that are willing to help and educate! I would recommend this company completely!

They have installed a new ac unit and a new furnace. I have had a few issues with the ac unit but they are quick to come out to my house and get the issues resolved usually same day. I have just recently had to call them back out here just to make sure things are running smoothly and they are quick to make necessary repairs to make everything work as it should with no major issues.

This review covers just the estimate so far. Fair price and very well mannered.

If we were able to give 10 stars we would. To start off Mr Elliott was very informative, and polite . Even with the downpour outside he still serviced our furnace and explained different components that need attention. Would definitely recommend.

Our tech was great. Arrived on time was efficient with his work and explained his recommendations. He was very personable and even paid attention to our dog. We enjoyed talking with him.

Thrilled once again to have excellent service from Braden and Garrison! Thank you for installing our new furnace and getting us warm!

Thank you Matthew for coming to my home today to update my electrical and pin pointing what is causing my breaker to trip. This wasn’t something that I planned on doing for another 5 years, but everything done today exceeded my expectations and gave me peace of mind. Matthew Piemonte is an excellent asset to True North. Hope to see him in the future for electrical work

Chris Stoltz my technician was very knowledgeable prompt and professional!!

Mo was awesome to chat with and professional. He walked me through his solution to our problem and fixed it!Ken also helped us and was very informative and educational in explaining what needed to be remedied at my home.

Crew was very friendly and polite. Clean up was awful,crew left behind skid and wire. Left a hole in yard cause they ran out of dirt. Had to fix the hole in the wall. Not pleased with the last 10% of job for the money I invested with the generator I had installed.

The technician came over Tuesday for a sound that was thought to be coming from the circuit breaker. It turned out the sound was coming from a backup battery for something totally different. After the discovery the technician decided that because it wasn't an actual electrical issue I wasn't charged a fee at all. Great company. Great employee service. Highly recommended.

True North was very responsive to my initial inquiry for services. They contacted me quickly to follow up on my concerns. Jeremy, Rob, and Jordan were professional, prompt, and pleasant. We were completely satisfied with the services provided by True North.

I called to inspect my furnace. They came out the same day, checked and gave me a quote for a small fee.

I am more than satisfied by The electrical service provided by True North. We call them because we know the work will be done well and quickly, and that’s what happened this time.

I was quoted that I needed to purchase a new furnace when in fact I did not. My furnace is only 7 years old and I was told that to repair it, the cost would be $6,000.00 so I should consider purchasing a new one. I explained that there was no way the furnace needed replaced after 7 years. I called another repair company who quoted me $500.00 for the part needed to repair it. KMA over charges and capitalizes on lying to consumers about repairs in order to selling new items to make more money.I have a family member who used them for electrical services in there home and they convinced my family member to have there electrical system rewired and a new breaker box put it. They didn't need the need the whole house rewired and when they installed the wiring and the breaker box they installed it improperly and shorted the ceiling lights as well as caused damage to a small electric pellet stove. It seems they are somewhat incompetent and prey on consumers not knowing about heating, cooling or electrical. Don't use KMA. You will pay alot of money for shotty work.

I called for some assistance with some electrical work. It wasn’t a “cookie cutter” item that they could price out over the phone, so I took it on faith that they would charge me $89 plus whatever other costs they might find. Truth is, I didn’t need them for more than 10 minutes (even the tech that came out agreed it would take that long). They quoted the “10-minute job” at FOUR HUNDRED AND FIFTY DOLLARS. I was beyond shocked. So now I was forced to pay these sheisters, the $89 after asking them to leave. I’ve never been more insulted by an estimate. Stay away from this company if you don’t want to get conned.

Heath,hebron and newark ohio sellingJoe Burton ·Sonrtp·!!!!!STOLEN !!! 5100.00$Update , they refuse to refund her money and told her as far as they are concerned the equipment is hers !Today 5/275100.00$Was stolen from this lady by KMA HVAC Sales Failed , Installer Failed , Company Failed !Her air stopped working , called them to come look at it , found that the coil was leaking inside !She had a sales guy from kma come out , first said 12000.00$ for a new system (Ridiculous)Then said 5100 for a new A/C , coil, refrigeration lines and thermostat !I told her that was high price to get other estimates , she didn't want to miss more work so had them do it !Paid in full , sold the wrong equipment , installed the incorrect coil ! System didn't work from day oneHad a service guy come out after a hour on the phone with tech support they determined the wrong coil was installed !Sales guy said we can install the correct coil but we can't warranty the compressor in the new A/C so she would lose the 10 year warranty !She asked for a refund and now is left with a system that is worthless paper weight !Share and help get this lady her money back !Avoid this company !!!

Ken Miller was excellent! He was professional, personable, and responsive to our needs. He went above and beyond when it came to checking out HVAC system. They also provided me with a very fair price. I would highly recommend Ken and KMA for any HVAC needs!

I used KMA for maintenance on my generator. Fantastic service and a great value! Jeremy Hooper did a great job and took time to explain what he did and what I need to do to care for the generator.

Brandon was awesome, simple fix, made the repair and got in and out fast.

Tom and Chris were great they answered all the questions for my estimate and gave me great options to consider. Roberto was also just as great giving us multiple options to consider during his estimate. We will be using KMA when the time comes to do our electric and HVAC.

Amazing company to do business with! I wouldn't trust anyone else. I've had them out several times for service and they do a great job. I've had Chris come out to my home on many occasions and he always does an excellent job. He is very friendly and knowledgeable. He always takes the time to explain my issue on a level that I understand. KMA, you have made me a happy and loyal customer.

Power went out in my garage after my son used an electric wood splitter which was plugged into an outlet installed by KMA in autumn of 2018. We thought it tripped the breaker but after a quick check this was not the case. KMA diagnosed the problem as a burnt power supply wire from the house to the garage within a half an hour. The repairman repaired the wire and was finished within an hour. After researching local electrical repair businesses and found the price of $382 excessive verging upon price gouging. The invoice said $282 for a diagnostic fee which took 30 minutes. The repair was about $80. I found diagnostic fees were approximately $100 per hour. Unless KMA can justify their pricing scheme this will end our relationship.

7/19/21--Decided to contact them again to come out and fix all the sinking trench spots. Got a text back the next day that someone from electrical management would reach out to me to remedy the situation that day. As has been typical, there was no contact and I sent another message to them asking the status on following-up on this. Still no response back...Even if they do come out to fix things, it's just not worth it to me to go through all of this with all the money and time spent on their services.07/16/21--So far everything in my mini split installation and panel service are going well. The mini split is a little loud when it kicks on but I was able to secure the cover a little better to reduce vibration. I had them run a line to the pond for an aerator I'm going to install. They hit my sewer line with the trench digger and broke it, but got someone out that day to fix it. The sewer line wasn't at code depth, but you can see where it exits into grade from the basement where the line goes out so I'm not sure how I feel about that explanation. The trench they dug wasn't backfilled properly so now I have a bunch of spots after it rained where the ditch has sunk in. Other parts where the dirt wasn't leveled. Looks like instead of tamping and packing it, they just drove over it with the ditch witch. They didn't put insulation back in from having to remove it to run the line inside the home. I would have contacted them to give them another chance to remedy all these things, but I'm pretty exhausted with having to contact them about anything and I shouldn't have to for these things. They said they'd do a run through of everything as part of a quality control for the services and they never made good on scheduling that either. For the expense of the whole thing and the experience, I'm not sure I'd use them again, but there just aren't a whole lot of other options in my area. Everything seems to work and the interactions with them onsite were good, but not very impressed with the experience or quality or cleanup or follow-up.UPDATE 6/8/21: They reached out to me and scheduled another estimate the next day. While considerably more expensive than the first estimate, this may be due to increased costs for parts due to COVID and manufacturing. The technician and GM that came out were great--the same technician from the first estimate, and he was great too. The problem was just the length of time and the repeated contacts. I will update again once service is completed, but they are working with me to schedule things so the review is upgraded from 1 star to 3.Original Review: Scheduled a consult for a mini split installation. They got out here within a day. However, once the estimate for installation was finished, I was told I'd have it emailed to me by the time he left my house. 3 months later, multiple emails, texts and chats online (me reaching out to them, not them reaching out to me) and no one is getting the estimate to me. I was told he was busy during the first few contact attempts. Then eventually they just stopped responding. And there was nothing aggressive or abrasive about how I reached out to them.

They removed my furnace and AC with the intention of putting in a new one. The new one arrived and it was the wrong one. that was 3 days ago. I've made numerous calls and never even received one back after they promised 3 times they would call right away. They don't even have the courtesy to return a phone call after they had the audacity to remove my furnace and AC without replacing it. I have no idea if I'm going to get a new one or when I'm going to get it i.n the meantime my life is up in the air because I know nothing because no one will tell me anything. This is the most unbelievable, unprofessional nightmare experience I've ever had in my life. I would never hire this company for anyting they are and incompetent and dishonest.

Update: they tried to make up for what was done wrong . Manager called me and I am happy I was acknowledged as a customer and he sincerely apologize . Thank you .Do your research before you pay up, I paid over $5800 for breaker box and main wire . The technicians are awesome . Office staff needs to be replaced ! Took them 5 month to get the inspectors to come out check the work when it should of taken a week or less .

Very professionally and detailed to serve your comfort. Same day service very quick response.

Had an estimate on future work and decided to take advantage of the service plan

Sam Smith is a kind and professional technician who was thorough yet efficient. We did not know to shop around we found out that KMA can take care of all our electrical and HVAC needs.Ken Miller, HVAC technician, and his associate Brandon, arrived the very next day and were able to work with us at every level of service and understanding of the financial decision. We are excited about our new units coming quickly next week and relieved that they are keeping us cool in the meantime with the old unit.

I’m not one to normally give bad reviews but when one is due, it’s due. I scheduled an appointment for Oct.4 as same day service only because they stated they had availability. The email advised that a tech would be at my house between 1-4 pm. At 345 pm when no had yet shown, I called and spoke with someone. They stated that I was next on the list and somebody would be there after 4 pm. Ok no problem. I get a call about 445 pm that the tech is 15 min. away. Only problem was he never showed up. I gave up hope at 6 and was very disappointed. If you can’t make it that’s fine, just tell the customer you can’t make it! I had been waiting at my house since 1 pm, not impressed.

Was supposed to come out to my house between 1pm and 5pm to do estimate on full furnace and AC Replacement didn't get the call from him until 615pm that he was on the way upon talking to him he simply made a Is full furnace estimate, not even coming out to my house I thought it was customary. To do a physical inspection and check prior to putting in a bid on a any project. insurance already wrote checks to me in the mail.

Called for help with underground power line damaged with trencher. Technician arrived and informed me that he did not have an underground wire tracker. And that he would not repair an underground break anyway. Charged $89 for nothing. How can you accept a job you can’t or won’t do and still bill? He was very nice otherwise.

Dustin Elliott gave us great service today. He installed a float switch for us and he also went above and beyond and fixed where the filter goes in on the furnace, it was very difficult to replace the filter and he made it very easy for me. He took his time and did not rush to fix it he took time to do it correctly. He also serviced our AC and did an incredible job.

An estimate was given for the work that needs completed… very professional and friendly.

The Electrical Technician (Matthew) is punctual, courteous, professional and takes ownership of his work - excellent impression at this point. KMA follows through to the scheduling and passing of an inspection and happy KMA backs their service with a guarantee the product will work. Matthew more than makes amends for the delay of the mini-split install. Matthew's professional explanation for the delay, the connection of the mini-split to the electrical panel, and the filling with foam of the three-inch exterior holes the HVAC crew left (during below freezing temperatures and during an ice storm) has saved KMA an irate customer. Matthew has went above and beyond the duties of his position to maintain KMA's solid reputation. Thank you, Matthew! KMA is fortunate to employ this professional.

Hands down the best electric service provider. Ethical, professional, skillful and very knowledgeable.I was not getting power to most of the lights in the basement. The problem was that all the light fixtures I had in the basement had fried due to a surge.They could have told me that the whole wiring needs to be redone in the basement and I would have believed them.I will hire them for any and all electric services.

My technician, Eddie, was very professional, friendly and explained what he was doing every step of the way. I could not have been happier!

Todd came to do my complementary electrical inspection. He was on time and very friendly. Helped me understand the wiring in my new home and was great at answering any questions I had.

Dustin inspected our HVAC unit to make sure everything was working. This was his second visit to our home. He was professional and friendly, and made recommendations as needed. KMA will continue to earn our business.

KMA is a reliable company. They communicate when they will be on site well and are professional. Dustin did a great job explaining the work he was going to do and was efficient and knowledgeable. The uniforms are very professional looking and indicates that KMA is a professional and organized contractor.

Matthew P did an amazing job! He kept me informed every step of the way. As a first time home buyer it was helpful to have him explain everything and he put my nerves at ease.

Mitchell Grove was likable and has a complete knowledge of Hvac systems. He speaks in terms that are understandable to the layman. If you need service on your Hvac system call KMA and ask for Mitch

Super nice technician, affordable prices
I would use them again

These guys were great - showed up when they said and got the job done quickly - went above and beyond - very personable!

KMA has great customer service as to working within the customer's time schedule and showing up on time, even calling to say they are on the way. Sam was very knowledgeable, as was his crew. Extremely pleased with the work. Would recommend KMA.

Well this was my third experience with True North, a member of their maintenance club. Today my experience with Nick could not have been more spectacular. He is knowledgeable, a great teacher, well spoken and just all around fantastic representative of your company. Gives me peace of mind to know I'll be in such confident hands for all my electrical heating and cooling needs.

The KMA electrician was very friendly, knowledgeable about the service, very thorough, and completed the work in a timely manner.

Ken did an outstanding job assessing our generator and determining what was needed to get it up and running. He is highly professional and committed to customer service excellence.

Nick is customer-service focused and completed perfectly and on time. Thanks Nick! Mike Roche

Received estimates for this project. Mr Westenbarger was kind, polite and very helpful. Very interested in having him do the work just don't know which package to get. Need time to think about it ?.

Service person, Leroy, was polite, friendly and did a nice job with installing a double gang switch for a bedroom.
I thought $470.00 was very expensive for an outlet.

Great service. Offered options and explained each option.

I learned a good bit today from Dustin. How to change the filters, what's the best kind to get and where for the best price, how to turn the furnace off without shutting it off downstairs, (I'd never thought about that before)air filters are the best way to keep the furnace in good running order and with 3 little chihuahuas who shed daily, 30 days is better than 90 or 60. That's something to remember because I want the furnace to last as long as possible. Thank you, Dustin! And it was fun meeting you, too!

The job itself was good. However, they were late three times and I was basically stood up on one occasion. They did this to me once before last fall and I should've just found someone else.To make this right I was told I would be getting either a credit for them or git cards that I never recveivedl

Brodie Brown installed a new electrical panel and outlet for my new cooktop. He did a good job, got it all done in one day as promised and cleaned up the work areas before he left. He kept me informed all along the way and explained everything as he went along. I was completed satisfied with his work and professional attitude. Everything was checked and working before he left. I would gladly recommend him to anyone needing quality electrical work done.

Jordyn and Sam did a great job! Professional and friendly. We had a LOT of work done and it was a pleasure having them here! Our lights don't flicker anymore and seem brighter.

Replaced the furnace, duct work and thermostat, and did a great job

This review has taken me a while to want to write. First off, I have used KMA several times before and never was disappointed. That being said, when it came time to fix the furnace I am an intelligent person and came to the conclusion that a part was shorted on the furnace. I put a new part on and was still having issues so we called KMA. On September 24th 2020, we had a representative come and look to see what was wrong. As the representative was testing, the new part that was just replaced, burnt out and I don’t know if it was on purpose or not but the guy was trying his best to sell us a new furnace. Even telling him that I put several new parts on it, he stating that some parts were out dated and some that were not in parameters of code today. He also stated that he was certified by three years of education on HVAC servicing and this should be handled by him. Felling like that was a kick to me not being an HVAC technician, that put me on the defensive, and a few more jabs and we asked him to leave. I will now refer my business elsewhere since some of their employees are more salesmen than technicians trying to help you. By the way, the problem was the thermostat went bad and was making the fuse blow.

I’m so thankful we decided to call KMA for our electric needs. We had an issue occur on Friday and reached out to them frantic to get help before the weekend. Within 2 hours of contacting them, Dustin arrived and we knew we’d called the right place. He worked tirelessly to diagnose and fix the problem, going above and beyond to explain the issue and teach us about our house’s wiring. While he was short one part (not a key part) and will have to come back next week to completely finish, he made sure everything else was perfect. I’ll definitely be calling KMA for all my electric needs!

Andrew and Roberto explained what we needed and why. Andrew had a camera inside the furnace to show us what was wrong. Never had that done before.
Roberto was very helpful and informative about which furnace to purchase. I am very pleased with your company! The furnace is to be installed on Saturday.

I needed same day service and KMA was right there for us. Their pricing was fair, competitive and upfront. But for us, most of all, the service was the difference maker. Mitchell was very pleasant and extremely knowledgeable. He helped us fix our problem and saved us $337 off of unneeded repairs!!! i highly recommend KMA and I can tell you that we will use them again in a heartbeat!!!

While we didn’t end up going with KMA, our estimator Roberto Del Pinal was extremely helpful and thorough. I really appreciated his insights and professionalism.

Great group of installers! Professional, friendly, extremely helpful and explained everything being done. Cleaned up and put everything back that was moved. Highly recommend!

Jonathan Mesler was not the technician that checked my furnace. My technician was Todd Watts and I was very pleased with his service. He explained what he was doing and what he found and if there was a problem or not.

Very happy with the job Doug did for us. Would definitely recommend.

Garrison and Braden did a amazing job on our parents water heater

KMA was very easy to communicate with & came out same day! Unfortunately, they were not able to work on my geothermal unit. However, they did not charge me a dime. Highly professional folks at KMA. Wish I could have used them!

My quote to replace my socket meter and SEU from KMA (now called True North) was almost exactly 9 times more than another local electrical company charged me for the same work. I’m so glad I went with the other company.

Audrey did a great job! She communicated with me every step of the way and was extremely professional. I will definitely use KMA again and will let others know about my experience when they are looking for an electrician.

Great experience again with KMA. The tech Dustin was very professional and spent time explaining everything. It was a very pleasant experience and I enjoyed his service and look forward to him returning since I became a member.

Chris was very knowledgeable, professional and courteous. I would recommend him highly for any electrical repair.

Dustin Elliott installed a new water tank, repaired my air cleaner, plus maintenance on my furnace. He did an excellent job!! Thank You So Much

The repairman was polite and responsive to my medical issues. He explained a minor repair to my outside unit. He also noted a condition that could result in the future replacement of my water heater. I rate this service call as a A++

Moe was outstanding, very professional and even took the time to explain the signs of faulty outlets and showed us how to check the panel switches to see if they’re tripped or not. Definitely recommend his services.

Matthew was very friendly and knowledgeable. He walked me through the process as he worked. I would recommend him to others.

Audrey, Caleb, Nick and their supervisor were professional and thorough, and so pleasing to work with, to the complete end of the job!

I called KMA and they were out the same day initial inspection within the time frame they had mentioned. KMA was there the follow day to solve our issues. They review our needs thoroughly and did an amazing job. Jeremy was at our home for nearly all day working to restore our power and make sure that our family was safe.

Maurice came out to give estimate. Very nice! Appreciate the email letting me know he's on his way along with a picture. Now'adays that's nice to receive.

Garrison, Brayden, both awesome, helpful, Sam is one of the best as well

Walter was excellent. Took the time to explain what the issues were. Answered all of my many questions. Don't think I could ask for a better experience. He made suggestions without being pushy. Will definitely be using KMA in the future

Kelly and moe did a wonderful job and answered all questions

I was having some issues with a whole house humidifier making noise. I had KMA come out and fix it. Jacob, the service tech was awesome to work with, very courteous and spent his time explaining the system to me and what was done in order to make the repairs. I appreciate all the help and having everything back to nice and quiet :)

Jake was very respectful and explained the parts and service he was installing on my unit. Answered all my questions. Spoke very highly of the company he worked for and took pride in his work! Definitely going to use KMA for all my hvac and electrical needs! Thanks again Jake and KMA! Billy

We were so pleased with the service provided by Chris Westenbarger. He was courteous, professional, and instilled confidence in us. He's the best!

We have an old house that had a problem with the wiring. We called KMA and they came out the next day. The technician, Brody did a great job of finding the problem. There were a couple other issues that came up once he got started. But Brody was good about keeping us informed of the issues and what he was going to do to solve it. We were very pleased with the final work!

Kyle, Troy, and Kam were very friendly and professional

I was extremely impressed by KMA.One of the GFCI outlets in the house would not reset. After exhausting the quick fixes that a Google search revealed, I called KMA. They offered quick service at a great price, so I decided to give them a try. The technician was very friendly and knowledgeable, and found the cause of the problem quickly. Additionally, he explained everything he was doing to find the problem very thoroughly to me, which I appreciated greatly.I will definitely being calling KMA for any electrical work I need in the future.

They checked out a waterline break or leak from my well into my home

Great customer service! But felt because I was a female I may have been taken advantage of. Tech told me there was a crack in the heat exchanger and condemed it. 4-days later our insurance sent a company to look at it and said there are zero cracks and the smell most likely was from excess dust from the filter. They reconnected the furnace and there are ZERO issues. That saved me $6000 for the second opinion. They even said we could get another opinion if we still felt unsafe, but reassured they would not reconnect if there were and test that would have came back positive. Get second Opinions its work the wait in dollars.

This was my first time having to search for an electrician. After calling several others, KMA ended up being the most helpful. The technician, Maurice Mcglothlin was on time, very knowledgeable, and professional. I would definitely recommend KMA to others.

We are very pleased with the response time! Mitch was very professional, knowledgeable, respectful and repaired our ac quickly!

Fantastic Service. Tech was very professional & knowledgeable. Made repairs, and the Unit is up & running, in less than 2 hours. Thanks for making this happen with such short notice.

Sam was knowledgeable, and friendly , took care of the problem quickly

Great service from the sale through the installation.

Mr. Batten was on time and friendly. Restored electric to our doorbell, and checked an automatic light sensor in our backyard and updated the settings. Very pleasant and knew what he was doing.

Great service and very nice but still professional.

This is the second time having KMA come out to my house. Both times they were professional, on time, honest, and helpful with financing options. Being a single mom, I felt comfortable with them in my home. They will ways have my business!

We worked with four members of the KMA team on three different projects. We had an AC repair, a consultation on furnace installation, and the installation itself. In every interaction Brandon, Dustin, Dalton, and Roger were extremely professional. In addition to walking us through all the details of what they were doing (educating us), they also executed everything to a very high level of excellence! They did the job right and they did it extremely well. Their workmanship was elegant and functional. Worth every cent!

Upgraded doorbell transformer for new ring pro.

Very pleased with the service! Our scheduled appointment was for 1:00 PM. However, we received a call at 10:30 AM asking if they could arrive earlier. The two young men came to install our ceiling fan. I felt they were pleasant and knowledgeable and sincere. They even returned (for no charge) when we were having with the dimmer switch.

We recently had KMA Electric do work at my daughter's recently purchased home. We had them replace the breaker box, upgrading to 150 Amp, replacing the meter, and adding a surge protector. Scheduling was easy and prompt. Technicians Nate and Chris arrived to do the service, and could not have been more polite and helpful, explaining what they would be doing and how long the process would be. They began the work immediately, and kept me current on the progress they were making (important, as the electricity had to be turned off). They gave me a time frrame, worked without taking a break, and actually completed the work before I expected them to.When the work was finished they walked us through the labeling of the breakers, and made sure that everything was functioning properly. The work looked great, seems to function perfectly, and they cleaned up, leaving everything just as it was before they got started.Needless say, having work done in such a professional and courteous manner is a big plus for us, and we would not hesitate to use KMA again, or recommend them to family and friends.

Whole house generator installation.
Took 5 days to complete a one day installation. Communication wasn’t good. Quality of work was good.

KMA repaired the work that another contractor didn't do correctly. I was very satisfied with their work and would highly recommend KMA to others. They were prompt, courteous and cleaned up after their work was done before leaving my home

Anthony was fantastic! Very professional & knowledgeable. An installer came out previously from a different company and could not do the job. Anthony did great work, stayed to make sure my new ecobee got set up, registered, and gave me helpful tips on how to use it. Thank you!

KMA is simply THE BEST! Customer centric, courteous and professional. Ronnie Ward came out to perform electrical maintenance and new installation. Ronnie treated me with respect and was attentive to my questions/requests. KMA is up front and provided me a written estimate and was right on point when the work was completed. Ronnie Ward (and the KMA family) made this a great experience and because of them, I will only use KMA for my electrical and HVAC needs.

I can’t caution you enough. KMA electric will come to your house just to scam you. I found someone else that did the same job for 13,000 dollars less. Once I told them that they did drop their price. They also signed me up for some 40 dollar monthly membership that I didn’t not want.

Jonathon and Todd showed up within one day after I called in for service. They were professional, patient and through. They made me feel like a VIP.

My husband and I recently had KMA install lighting in our living room. KMA arrived on time and began work right away, they listened to our wants and needs and gave us the overall experience we expected. The end result is a stunning living room! It is always nice to receive the quality work you expect. Thank you KMA for a job well done!!!

Kyle and company stayed late to ensure that my family would have air conditioning during a heat wave. Very professional crew and I would hire them again for any future HVAC work.

Maurice installed a ceiling fan where no current electrical was currently. He was amazing, did the job in 2.5 hours, which is good timing. Had to get up in to the attic and everything. We will be using KMA in the future.

We had a new central air unit put in last year and they did excellent work. Today Dustin and Clint were here to check furnace and clean ductwork. Couldn't have asked for anyone more personable. Very nice as well as responsible.

Showed up on time, clean, and very professional. I would recommend to anyone.

A real professional company, tech was highly skilled, explained everything in complete detail, as soon as I met him and manager I knew it would be a good experience. Comforting to know there are companies like Kma

Roger, Kam and the third technician were excellent in installing our new HVAC system. They were friendly, industrious, courteous and competent. I highly recommend these guys to anyone needing HVAC work.

The technician did nice work. I just feel that the cost is on the extreme high side. I don't think I will be using KMA again because I can't afford them.

Yearly furnace inspection went well. Had special service done to help the air quality in my home. He was professional and prompt and I couldn't ask for more for a service of this type.

Did good work, very timely and efficient. They weren't very transparent on cost structure though. Was told of a $60 service fee prior to the visit and that they'd confirm with me for any other costs for repairs -- guy came out and said nothing was wrong and everything was okay -- then was slapped w/ $190 bill for testing/diagnosis saying that they have to charge for the testing to make sure it was okay.

D
They didn’t test the fuses, had a salesman with the technician to update a completely new unit that I had fixed the next day by a different company.
Do not use KMA!!

The service I requested was scheduled promptly, no long delays. Sam was very competent and gave us the direction we needed to get ready for him. KMA is a very customer friendly company. I am very happy with the results.

Tyler and Walter identified why my outdoor GFI was tripping and replaced the necessary outlets as well as caulked around them to make extra secure. Very professional and thorough

The work performed was excellent. They arrived and finished at/in the times quoted. I certainly will use this company for a main panel upgrade and some additional circuits soon. Thank you KMA Electric!

This was the third time I have used KMA Electric, and everytime they have been incredibly professional, efficient, considerate and friendly. Today it was Todd Wood who provided service, quoting for three different items, and then proceeding immediately with the item we wanted done today. He worked efficiently, was considerate of our house, cleaned up so there was no sign/mess anything had been done, and was very friendly discussing different options for what we needed to have done. At this point, I would say KMA has made a customer for life!

Knowledge- 5/5Speed of service- 5/5Friendly service- 5/5Cost of service- 1/5Just had them out to replace a 120/24v transformer that blew in our furnace when we had a power surge.Service call was $60.Looked up the part online; $20-$40.Invoice was priced for $349..So $250 for labor? The part may have been a little more coming from a repair shop and it has a 1 year warranty on it. But i cant see almost $300 for the part and 30 mins of labor.I would recommend them for quick and friendly service. But if you can get a diagnostic and fix it on your own, id recommend going that route.

Tom was very friendly and knowledgeable. He quickly assessed our issues, explained the problem to us, and let us know the pricing to have it fixed. 10/10

my technicians Jonathan Mesler and Rich were absolutely awesome. So professional in every respect. i would welcome them in my home any time. did an awesome job. everything i ask for and more. had great ideas all of which actually very good.

Have nothing but positive things to say, the estimate was spot on, and the rep who came didn’t try to upsell and was realistic about costs and cost saving ideas for what I wanted done.Was scheduled and done within the week and the guys who came to the house were friendly and professional. Will def use them for future electric projects.

I have used KMA services several times and their techs have been professional and so polite every time. And Josh was very knowledgeable and considerate today. I highly recommend this company!

Called set an appointment for day off. Received a follow up voicemail saying 9am would be the time they were coming, a day later no one comes. I call they say they called because they were coming the day before.... So I don't answer my door no one calls to see why I'm not home or to check the schedule?! Such BS and horrible customer serviceSince I can't reply I'll just edit... None of what you said is accurate. You never offered to send some one out right away. Why would I keep asking what are going to do to make it right? You offered the following week at best. I never received a voicemail after after I was a no show. I set it up for a Friday never would have on a Thursday I work every Thursday. Again if you offered to send someone out right away when I called wondering where they were I would not have been mad that makes no sense, nice try.

Very personable, did a good job doing the maintenance on our generator.

Absolute amazing experience fixed a major issue i was dealing with and Maurice was very knowledgeable an professional as well as both Ault boys easy to get along with and very hard working 5 stars all day long looking forward to working with them all again on some future projects??

Having problems with heat and AC, On going issues Dustin spent about all day to figure out problem very professional and polite young man, he wasn't pushy explained issues our problem will be resolved have to get a new unit, I've used KMA before that's why I called them back to come out and look at our furnace very well ? pleased

I do not recommend KMA at all. This company's pricing is extremely unreasonable. Prior to their technician coming over we thought there was something wrong with the wiring in the house, but it turned out to be something simple that was a quick fix--literally took the guy a couple minutes. KMA charged us $60 for the dispatch fee, and nearly $200 for a diagnostic of one circuit. Now I understand a stupid tax, and I'm willing to pay that, but $260 to flip a switch is unreasonable and in poor business practices. I tried to contact the company regarding these prices, but they have not returned my phone calls. Unprofessional and low.

Technician was polite, very detailed and thorough on explaining the issues and what needed done to resolve them.

Had Robby out to help me hang a chandelier. Oh boy he hung it up just right. He was very pleasant and well mannered. He knew how to handle my needs with care and was not to pushy on things I didn't want to try. He came in the back door multiple times and was very careful. I recommend Kma and their team. If you want a great electrician to take care of your needs the right way call Robby at Kma.

Jeremy and Spencer were fantastic. It took a while to figure out the odd wiring situation but they didn't give up till they solved the problem. Very polite and courteous during the whole job. Couldn't have asked for a better team to fix it right. You're on my list if I ever have another problem. Thanks guys for a job well done and Thank you KMA for having such competent employees.

Ken was very professional and knowledgable. I'm in management at the company were I work. Ken worked in pooring down rain to get the job done. Trust me when I say, yon't don't find this type of dedication to customer service very often now days. Great job, and great attitude. Would highly recommend Ken at KMA if your looking for HVAC work.

I was extremely pleased with the work and services provided at KMA. They offer fast and even same day service, and are more than willing to accommodate whatever schedule you may need. The technicians were beyond polite, professional, and a pleasure to work with. The job was done quickly and without any issues, and is all working perfectly. I would definitely reccomend anyone looking for any electrical, heating, cooling, and plumbing to give them a call. Overall just a great experience ??

Brandon Conrad was sent by True North and he was very professional and friendly

I called KMA to finish installing a ceiling fan in my bathroom, it took a day for them to show up and give me a price of $250.00 with no warranty on the job. I explained to him that all I needed was the fan put into the opening in the ceiling and to be in working order. After I approved the proposal he started, the tech needed a ladder, tape to put the vent hose together and at the end a pop because he was thirsty. The photos that I have enclosed are after he finished and how he left the job, I called spoke to the manager and waited another day for someone to finish the job that I already paid for. During this time I had to clean the bathroom due to all the ceiling plaster that was left on the floor and not cleaned up by the first guy. After the second tech left there is still a hole between the fan and the ceiling, Overall extremely poor job, the manager never called to see how it went, I felt just like a number and they were trying to get more done and really did not care. I do not think that I will ever use this company of give them any type of recommendation!!!!

Brandon and Ken fixed an issue with my new furnace and heat pump that was installed wrong by another company. Very thorough and pin pointed the problem and saved me hundreds of dollars. You just can't beat that.

KMA did a fantastic job on our electrical issue. Everyone was friendly and professional and they responded quickly!Luke was our technician and was one of the nicest service people we’ve had in our home.I would highly recommend this company and will use them again in the future.

The technician was efficient, personable and attentive. Got the work done as promised (installed whole house surge protector).

Called KMA today to get a home warranty invoice taken care of. I was trying to explain that the home warranty takes a deductible from myself then pays the rest. But, that they needed to talk to the technician when he was here to get the diagnosis and total cost before doing the work. The problem is that as soon as I tried explaining this she told me that isn't how it worked like I didn't talk to my warranty rep. When I told her that this warranty requires talking to the technician and that I will be paying a deductible while they are here before doing the work she basically started yelling over me and didn't allow me to speak until I said nevermind and hung up. Whether or not I was paying the deductible or up front shouldn't matter, you are getting paid either way. Saying the technicians are not allowed to speak to the warranty company is not only ridiculous but fishy as sin. When you answer the phone and say KMA how can we make you smile make sure you ate a snickers and are able to smile too. That was very unbecoming and overly rude for a company that has a very good reputation. There are much better ways of saying We won't work with that warranty company. Like, exactly how I just said that. Ok cool, mo harm no foul. Instead I got someone behaving like a child and trying to belittle the caller like they are stupid and yelling over them. That's cool, business elsewhere then.

My husband made an appt for KMA to come on my day off - Thursday. I scheduled everything around them coming at our set time of 3pm. Around 345 I was notified that we were bumped from the day becusae the crew was held up at another job. They added us to the next day’s (Friday) schedule and my husband arranged to leave work early since I would be at work. We were assured that we would not get bumped again. However, we were notified late afternoon that they wouldn’t make it. Since it was now the weekend, we would have to wait until Monday but they’d waive the diagnostics fee. I have a 2 yr old and no power in her room or my room for our baby monitor. We wasted 2 days of not calling another company because we trusted KMA’s word. Needless to say, we are not giving them a 3rd chance. Highly disappointed and would NOT recommend.

Jake was our technician today ! He responded quickly, was super friendly, explain our options in a none pressing way, and was able to solve our issue same-day !!! He truly went above and beyond to help with our cooling issue. We will definitely be using KMA for all of our heating and cooling needs.Thanks,Hope and Jacob

Great crew of workers. Did an amazing job

Came out to fix my air conditioning the same day within an hour. Fixed it and gave me a year warranty for the part. Price was reasonable and the service was friendly. I would call them again.

KMA was able to service my electrical needs same day, which was very convenient as I was working on a timeline. The tech was friendly and professional. He did have to go back to the warehouse for a part needed for the job, but once he had the part he was able to quickly and efficiently complete the job. I would give KMA a call for future electrical needs.

The heating and cooling technician, Mitch, was punctual, professional, and answered my questions and concerns with helpful and knowledgeable answers. I was also impressed with the work done in a timely manner. Awesome job! I will recommend KMA to my friends if they ever are in need of any electrical, heating and cooling work in there homes. Thank you, KEN.

It was a simple fix but he got the job done quick. I’m not an hvac guy but after our conversation I felt more informed and what steps I needed to take to help my units last longer. Would highly recommend KMA again.

I have worked with the company on multiple projects for the last 10 years and have experienced great service. Because of KMA and their 125 foot crane truck, we were able to take care of our customers in several special projects. Thanks KMA ! Your our go to company.

Excellent service. Ken started and completed the job. He gave me the right recommendation for the job and was very detailed with what he needed to do and why. I will highly recommend KMA. Ken is honest, upfront and a very knowledgeable person. He was able to fix my furnace before Christmas. Thank you Ken!

Yearly maintenance preformed on Furnace. Extremely professional and polite. Explained and answered all my questions and concerns. This is why I prefer this company over others in my area.

Maurice finished hook up of Generac generator system.
He is very knowledgeable, polite and pleasant.
He goes over information and educates.

On the day work was to be done, electrician arrived when he said he would. We were grateful he wore booties to protect our floors. The electrician was polite and completed the work in a professional like manner. We did feel the price was a little high, but needed to get the work done.

Really great company. I’ve had them do a couple of jobs for me and each time has gotten better. Highly recommend using them

If I could give 10 stars I would! I was hesitant to call a larger company as in my experience they try to charge more. Not KMA! They were fast to get someone out and my tech Luke was very informative and gave an excellent estimate that could not be beat.

Sam and his partner in training were super through and professional on our inspection. They fixed a strangely wired switch in minutes. I look forward to working with them again.

Technician notified us with estimated time of arrival, reviewed our issues and promptly provided an actual estimate, explained all issues and solutions. Was very pleased with KMA!

I scheduled an appointment for early morning due to my work schedule. The call center was super friendly. Said I would be their “first appointment.” As the morning rolled along, no electrician. I called and they said would have a dispatch her call me. Half an hour later, one called and said have it for the afternoon on their schedule, and then informed me the electricians current job is an all day job and may be real late in afternoon (or not at all it sounded like). The dispatcher said she didn’t know why the call center told me early morning, “they don’t schedule the times.”So why have a call center? These folks aren’t concerned about your time. I told her I’d find someone else. Didn’t seem to bother her in the slightest. Horrible service. I would avoid them if I were you.

Walter was on time, very professional and polite. KMA electric did a very satisfying job. I would recommend they to anyone.

A/C system check up, very polite and good service performed.

Fast response time, great communication, professional technician.

Brandon Conrad came out since he had a cancellation. He went over my furnace and he did a wonderful job. I highly recommend KMA

Absolutely fantastic service! So nice and helpful!

This company does a good job. Not the cheapest not the most expensive. Very on time and clear work.

KMA is a marvelous company. I've had 3 visits and each has been a pleasant experience. My AC inspection found a major problem that could have been dangerous but Dustin fixed it for me. He was also kind enough to change out a lightbulb I couldn't reach. This company reminds me of how service companies are supposed to work. Thanks KMA!

The service was excellent. However, trying to get the job completed was like pulling teeth. While the office help was polite and courteous, we were unable to speak with a manager and the job stretched out to over 6 weeks.

Sam was more than efficient, polite and professional. We enjoyed having him service us. Ty for sending him! ??‼️

Our technician was beyond excellent! He answered all our questions and was most helpful. He identified and fixed ALL our issues. He was courteous and kind. He deserves a HUGE bonus, he truly understands customer service!!!!! The person who scheduled our appointment was a little less efficient.

Mitch came out to do a routine checkup on my AC and provided everything I expect from a service tech: he was friendly, knowledgeable, honest, and answered all of my incessant questions, including ones about the furnace and water heater, which he wasn't even here to inspect. Absolutely satisfied, would recommend him to everyone.

He was amazingly priced a 100% recommendation for this company they were prompt and on time gave us a quote for the ages and even helped us with the duct work I give 6 out of 5 stars but the system wont let me

I am very impressed with this company. Our AC broke a few days ago during a heat wave. The temperature in our house was running at 92 degrees. The technicians were able to come out the next day and were absolutely amazing. The job was much longer than anticipated due to our old system being 42 years old. They were very kind and professional and worked very hard to help us. I would also recommend KMA to anyone!!!

I contact KMA about having some ethernet outlets installed after fighting with my ISP over issues with wifi speed. I understand that with wifi, I'm not going to get the 100Mbps that I'm paying for... but I shouldn't be getting 3Mbps. There was only one outlet at the time and it was frustrating anytime I needed to do homework or get connected to meetings.For the initial consultation, Mark and Luke came out, listened to what I wanted, looked at the house and gave me options to work with. They both were very professional, friendly, polite and honest; they had even informed me that wiring ethernet outlets are not a common request from customers. They gave me price options and when I had asked for time to think about it, they said to take as much time as you need. They even recommended alternative options like a wifi booster to see if that would remedy the issue. After everything was completed, they stayed and ensured everything was put back, connected and tested. If I ever need anything else from KMA and it has to do with electrical, I will ask for them personally and wait until they are available to do so!!!

Arranged an appointment 2 weeks in advance and when the day came no one arrived. Called the office and was told it was not on the schedule. Rescheduled for the following day and I called that morning to confirm arrival time and was informed that all their tech.s were on an emergency and were not available but was assured that they would be there the next day,for sure. On the third morning, after the arrival time had passed, I called the company again and was given an excuse as to why they would not be there that morning. I cancelled the work.I would not use this company.

Walter was helpful and informative. My only complaint is that trying to get a reasonable time window out of the company itself is like pulling teeth.

Mitchel Miller and Robbie Cook did an exceptional job when installing a new electrical panel at my condo. Their work was top notch. They installed all of the multitude of wires into the box in a very organized manner.They cleaned up after themselves. I would recommend KMA to others and use them myself for future electrical issues. I do have an HVAC man currently; therefore, I do not need their services for the furnace and the heat pump.Very personable young men! Gary and Nancy Leppert

My power went out due to the high winds and a tree falling on my powerlines on Saturday, April 2, 2016. I called KMA Sunday morning. Johnathan was her before noon. He had to replace my meter box and the electrical wiring that connects to the AEP wiring from the pole. He was done a little after 3PM. During his work and our conversation, It was easy to see that he enjoyed his work. He was very personable and answered all of my many questions. He explained them in terms I could understand. The work was done in about an hour before AEP restored my power. If I do need electrical work done in the future, I will definitely call KMA and I would recommend them to anyone who may need electrical work done. Please thank Johnathan for a job well done.

Highly recommend KMA. Chris was our electrician. He was very professional and a great person to work with, awesome attitude!

When we moved into our home, KMA Electric came out and inspected the electrical and panel. Verifying everything was up to code and checked for any unsafe conditions. They were very helpful and knowledgeable during the process and the staff is very friendly to work with. I would recommend KMA to my family and friends. Thank you!

Very fast service, very courtious and very Professional. Service tech was extremely knowledgable and quickly diagnosed and repaired the problem. Thank you KMAI will definitely use this company again and would strongly recommend their service if you need heating and cooling work at your residence.

Told us we need a new AC.unit. $ 5700 for new one. Didn't even check pressure. Called another company a switch was broken $236 only thing it needed. This company is a scam.

They came in and performed their job really well, very professionally, very clean and very respectful of our home. I would recommend these men to anyone. If we ever need any other electrical work done, we will definitely call KMA. Especially Johnathon who went above and beyond what was expected of him.

Work was done in a timely manner. Took the time to explain the installation process and most import, were very respectful and cleaned up after the jobs were completed.

Very Good , Very Helpful, and he knew his stuff but didn't make us feel dumb when we didn't know ours ..lol..would surely hire KMA again!

Sam did an excellent job! Very professional and knowledgeable! HIGHLY RECOMMENDED!!!!!!!!!!

The team lead by Steve were very knowledgeable, professional and able to diagnose the problem and correct it in a timely manner. Additionally, they were very pleasant and easy to work with.

Service Tech was great. Very honest, polite. This is the second time we have had them do work for us and we will use them again. Thanks for helping!!!

The technician was professional and personable. Cleaned up after fixing a couple outlets and installing a new outlet in a new location. Answered all my questions and offered unsolicited information that helped improve the new installation. Thank you Matthew for a job well done.

Outrageously expensive. Quoted 6x what another company can complete the job for.

Very happy with the work and customer service!

Great visit, would highly recommend.

I just wanted to say that I highly recommend KMA electric and heating. And also wanted to say that the technician Ken Miller was very helpful in diagnosing our problem with our air conditioner and he also was a very very sweet and kind gentleman there should be more people out there like him Servicing things for people for this they deserve a five-star rating

Andrew Montella came out for an inspection and was super helpful in explaining what the issue was. KMA in general was very quick to respond and very organized.

Andrew and Woody were very professional and clearly very knowledgeable as they serviced our furnace. Andrew explained every thing very well and made recommendations that made sense. We look forward to working with them in the future.

KMA is a great company to have come and take care of your emergency and get your problem solved. They got my service taken care the same day I called within a matter of couple hours.They are professional, courteous, and very knowledgeable .Thank you all for a job well done. Andrew was a great tech was professional and very personable.Thank you for such a great crew.

Dustin was awesome and provided remarkable service! He made an extra trip back to our home and was such a pleasure! Highly recommend! Thank you KMA and Dustin!

When our AC went out last summer, KMA not only came out the next day and got our very old AC patched up until they were able to replace the whole unit a few days later. They also sent someone to inspect our electrical panel for free. The team that installed our new furnace and AC were very knowledgable and professional and were very diligent about not tracking mud in the house on a rainy muddy day. Today we had another free panel inspection with the same technician, Walter, who was once again professional and super helpful. All of our service has been speedy and excellent.

Shane is dedicated, knowledgeable and skillful. He worked tirelessly to install our new breaker box panel and surge protector. He insured that all our grounds were up to code. Thank you!

Dustin's work appears to be satisfactory.

We are running the fan constantly to evaluate the effect on our electric bill.

Dustin recharged our AC and added sealant for $1000, and fewer than 2 weeks later it was bone dry. They didn’t guarantee their fix of the AC, and it is obvious to me they were hoping we would buy their $17,000 system. Very disappointing experience, and I would recommend you look elsewhere for service.

I live 4 mins/2 miles from their offices. They are literally up the street. They wanted $59.00 just to come down the road a couple of blocks give me an estimate for an electrical outlet install. No thanks! Many other electrical contractors in town who will do free estimates and I am sure better work.

Was very nice perfect work - love everything that has been done so far Tysm Tonja

Chris fixed the problem and gave estimates of future work to be done

Had a family member use them for some pretty extensive work. They were always on time, worked for very long periods to make certain everything was done within as few days as possible, and made certain that what they did was up to code. Unlike most contractors they cleaned up their mess. One of very few electricians that responded. This family member called numerous other electricians in the area and in every instance they failed to follow up, KMA stepped up to the plate and I highly recommend them.

Excellent service as always, Steve is very thorough and knowledgeable! We will continue you to be very happy, satisfied customers and would highly recommend KMA to all we know.
Thank you!

They did alot updates ...combined two separate panels from push o matics to updated panels and switches.
They were friendly and trust worthy to have in your home.

I had a new ac unit installed and they did a great job! The techs were very polite and knowledgeable and my ac works great! I would highly recommend this company and will use them for all my HVAC/Electrical needs.

I used different company instead.

Very nice man, polite and did an awesome job. Thank you!

KMA was excellent to work with.Tom & Kale helped me determine the best solutions for a few electrical projects at my home.I was presented with several options to choose from.The estimate provided was in a easy-to-understand format.Brett and Clayton did the project - Super nice guys. The work was done exactly as I expected, and with attention to detail.The price was exactly what was provided in the estimate.I will use them again, and recommend them.

I will NEVER recommend KMA as they are scam artists!Technician Roberto Del Pinal was out to diagnose our slow AC yesterday. He recommended a full replacement of both furnace and AC, which was red flag number 1. AC wouldn’t not work immediately after their visit. I called and their immediate response was “well if it isn’t covered by warranty, then you’ll have to pay”….. I didn’t even ask about payment, I just wanted it fixed. Red flag #2.Turns out, he left a wire disconnected to the capacitor. The wire is connected in such a way that it isn’t easily disconnected, could have fallen off or been bumped off. He intentionally left it disconnected while they were quoting a $10k-$15k system…. Do NOT hire them, they will try to scam you!!

I called a lot of places and they thought it was too big of job or they didn't know when they could come. I called and Jeremy was there that afternoon . he explained everything and did everything I needed. he was done in pretty much 1 day . great job I couldn't have asked for better service. When you have someone that is taking care of your home ,you get what you pay for. think about it . don't you want to be worry free. I AM thanks,

My AC was replaced today. The technicians were pleasant, knowledgeable, thorough, and cleaned up everything too. Josh and his crew did a very good job and I would recommend them to anyone.

All of the things I listed that they preformed didnt actually happen. Electrician came in said I'm not doing any of this. I will only cap the light socket in the basement and fix the porch light but the rest isnt my responsibility. Umm ok so you charge 1700.00 to put a cover on something. Horrible would NOT recommend. Dont waste your money or your time

What a phenomenal team dustin and jacob make!!! Very professional. We had an extremely improperly installed furnace to say the least from the previous owners and they have let nothing stop them from making this right. Even the office workers are courtious and wiling to work with u. We had 4 companies take a look some lied to us and others just didnt seem to want to do the work. We couldnt have made a better choice.

KMA's Eddie did some work at my job and he was very professional, and polite. He even clean up after himself and ran the vacuum :) Great Job KMA for your wonderful employees!

We had some lights fixed/electrical work completed at one of our buildings. The work was done quickly and efficiently. The employees were friendly and professional. I highly recommend this company!

Was told a part was no longer available and had to buy a new furnace. It was repaired the next day by someone I could trust. Part is common and readily available. That is dishonest just so they could sell a new furnace. Is that who you want to look at your furnace??

I was very pleased with the services I received through KMA Electric. They have a strong focus on customer service, and the electrician who came out to give me an estimate also completed the work, putting in a long day during which he explained what he was doing and why. He worked very hard, was polite and considerate, and kept me informed. Based on this experience, I strongly recommend KMA Electric to anyone.

The female tech was very nice and knowledgeable.

I had what appeared to be a circuit breaker failure and I thought I knew which one. After returning to the truck to get a screwdriver he removed the panel, cycled the breaker and declared it ok. He went to the kitchen, removed a switch plate and found no power. Returned to the truck to get his tester and found that it was another breaker that was faulty. Returned to the truck and found he had a replacement which he installed.It seems to me that bringing in a tool caddy and perhaps listening to the customer would have saved time.The result was satisfactory.

The estimates I requested were done efficiently by the technician (Matt) as was the job I asked them to do (placement of a new exterior outlet - also done by Matt). Matt was friendly, professional and did great work.My issue with KMA is that each time I made an appointment (first for the estimate and then for the job), they did not show up on the appointment day, and they did not call to let me know they were not coming. Each time, they rescheduled and came the next day, but in this age of instant communication and tracking of service people, I think a call or text letting me know they were going to miss an appointment should be a standard part of doing business.So my overall 3-star rating is really a 5 for the work done and a 0 for communication regarding missed appointments.

They did a great job. Tuned up my furnace with no upsell. Wore a mask, arrived on time, called ahead. Second time I've worked with them and have no complaints. Both good experiences.

Gave me an over inflated quote of 15,000 for AC, water heater and furnace replacement. Finance guy was really pushy. Got a quote elsewhere for 8900.

Had a difficult wiring problem, Matthew showed up on time, very professional demeanor worked hard the whole time he was there

KMA was wonderful to work with. The electrician came out and gave 3 different quotes for different ways to fix the problem and slowly walked me though all of them. Very kind and professional.

Ken came to my house to service my heater that wasn't working he checked it out explaining everything he was doing and showing me all he done and found and explained all my opinions and that there was more to check out after he got it working he done more tests after he took care of the problem he explained the whole visit to me I felt I could have done the work myself ken was very professional and nice very knowledgeable and thorough I've had my heater worked on in the pass never had the things done that Ken did he explained he would NEVER leave a job without a complete inspection of the whole heating system I'm a first time KMA customer and will be a life long customer now from all that was involved with my experience with KMA job well done and Ken Miller was excellent.

Only reason I did not give 5 stars is because they are expensive. Although I did accept the quote(because they were already on site to fix an urgent matter), call it buyer's remorse but by my account I was charged almost $200/Hr. The urgent quote was fair, the add on stuff not so much. The tech was great and a really nice guy.

Called for a.c. repair in the morning and the tech arrived to our house just 2 hours later. Great, friendly service and our a.c. was fixed on the spot and up and running again the same day! Their dispatcher also called to let me know when the tech would be arriving. Definately recommend the team at KMA!

Walter Downey showed up for an emergency service, promptly and on time when our outlets burnt out and we were worried it'd cause a house fire. He stayed and fixed our outlets and made sure we understood the process, everything he was doing and made sure he reassured us that everything was all good to go and safe. Very quality work and very professional. Would highly reccomend him and KMA.

Brandon was great! He was professional and did the work in a timely fashion. We will definitely consider using KMA and Brandon again in the future.

Shane searched, searched, and searched again until he identified the cause of the problem. He showed me and fully explained the cause of the problem and what was needed to resolve it. Replacing and enlarging the circuit breaker panel and necessary wiring was done professionally, in a timely manner and at a reasonable cost. I highly recommend the company and the professionalism and courtesy of their staff.

The technician was very courteous and knowledgeable. I called for an estimate to install a ceiling light (needed electricity run to it) and have an outlet put on my deck. The estimation was outrageous compared to other estimates I received. Will not call them again.

I had an excellent experience and the workers were friendly, thorough, and got the job done quickly. I would definitely recommend them to anyone. My main person's name was Brett.

Quoted my Fiance $5,000 to replace a 100 amp panel with a 200 amp panel. Kept pressuring her to do the work immediately. My advice was to say no and get another quote. We contacted a highly-rated electrician from Angie's List. Their quote for the same work was only $900! You know who we chose.

They did not show up. They said we were out of their area but did not tell me this when I scheduled the appointment they said they service 6 county's will not use them or recommend them to anyone

Very happy with the service and the how professional they are. I have a unit that they do not sell or usually work on but Jake did. The only reason they did not get 5 stars is the price. I feel that it was very expensive for what was done.

Byron is very professional, cheerful, thank you

Technician called prior to arriving ! He arises and introduced himself! Conducted a thorough diagnosis! Fixed the problem. Great customer service. Tech was great

Prompt detailed assessment of generator. And development of a solution

called because a A/c unit has been freezing up. They sent an electrician instead of HVAC tech. He said he called and got one dispatched for that afternoon. So I went ahead and used the electrician for a separate project. I stayed until 8:30 that night waiting on HVAC. Still nobody a week later. So I called asking if they had ever planned to have a HVAC tech come out. No sense of urgency at all. Told me the same thing as the last time, that it would be the next morning. We are a nursing home facility and do not really appreciate getting the end-around. especially after being understanding of the confusion and still did business for the electrician.

I love that we were able to call them at 9pm on a Sunday and they came first thing the next day. Our technician was wonderful from start to finish! Would highly recommend.

One of the worst experiences we have ever had. Very pompous tech. He told my warranty people so much information about items they didn't even ask about and convinced them to do nothing for us. This guy is a real piece of work. I would go the rest of my life without a/c before I let this clown touch anything near my house. Avoid this company at all costs.

Very prompt service. Went above and beyond service I have had with other electricians. Very satisfied.

Dustin was our tech. he was very helpful and thorough when checking our AC unit. hhe spent a lot of time trying to help me navigate our options and figure out whats best for us. super honest and personable. i highly recommend him

Technician was very respectful and efficient, showed up earlier then expected, but was in and out within an hour. Was pleased with his professional appearance and attitude. Everytime I have used KMA the experience was excellent..will refer them to my friends..

Pleased with results and also the technician was great. Only complaint was out of his control. The cost was quite hefty for replacing 1 outlet.

called kma for a price quote to reconnect a power line in my wall that was cut due to a deck door being installed...they wanted 1455.00, so i called 2 other electric compaines and both were around the same amount of 300 to 400. now may of just been the estimate guy from kma jacking up the price but always get a second opion! saved me 1 grand.

We called KMA to do a full electric inspection on an older home we were considering purchasing. Scheduling the inspection over the phone was quick, easy, and overall, a pleasant experience. To our surprise, the inspection was free - just another positive to add!Ian M. was the inspector who worked with us and to say he was awesome feels like an understatement! He showed up on time, was incredibly thorough in his inspection, and explained EVERYTHING in as much detail as possible for us. He answered every single question we had and is someone I would recommend to anyone looking for an electrician.

They were very nice and they knew what they were expected to do . Every thing was cleaned up when they left very good job top notch very pleased with overall experience will have them again

Bad news. Set an appointment, no one showed up. Called half an hour after scheduled appt., said call center had set up my appt without checking their schedules of available techs. Offered to give next available appt., calling 1.5 hrs. before tech would arrive. I declined. An appointment is an appointment. Also promised an email from tech so we'd know who was coming. No email arrived. They talk a mean game. Would not call again.

KMA was great to work with, they had quick response times and provided exact timing of arrival for the repair and provided clear up front pricing. I understood everything that was going to happen before the work was done. Johnathan Mesler was very professional and did an excellent job finding the electrical problem and fixing the issue with my expense in mind. I would suggest KMA to anyone with electrical needs in the future.

I do business with KMA and have never had a bad experience. They have always gone above and beyond. From the customer service to the field techs...great follow through! I would definitely recommend them!

Luke came in very professional. He seemed very knowledgeable and very honest. Explained what needed to be done and then did the work. We were very happy with the work that was completed and the price of the job. Thank you KMA Electric.

Called around 9:45pm with no electric in the house but power at the power box outside. I seen they were open 24/7. Who ever we spoke to said they will be out in 59 minutes. Got a text message saying they would respond between 10:55p and 11:55p. Around 12:30 am I called asking if they could give an ETA, they said they had to call technician and they would return our call. 12:51 am we get a call from the tech saying he was sleeping and he wasn’t working tonight so we’d have to call back in the morning. We were willing to pay for emergency service price or whatever they needed to charge us, but don’t say your open 24 hours when your really not, and also there was obviously miscommunication between the person who took the call thinking tech was working overnight when he wasn’t. We waited 3 hours for nothing. Ended up calling another company who had someone out in less then 20 minutes. If you are needing emergency electrical repair, do not call this company.

This company is the best company I have ever used and continue to use. Their CAP plan is worth every penny.

Tom was amazing. Very professional and did a great job! If I could give 10 stars I would.

Had a new AC unit installed at a competitive price. I was pleased that the same technician that came out for the estimate was the one doing the work. They took the time to get the job done right and explained it to me afterwards. Very respectful and professional.

We have had several people work on our central air unit in the past few weeks to no avail. KMA came out and got it taken care of for us and saved us a lot of money and headaches! I would recommend them to anyone!

Donato was great!! Very professional!

They were both very friendly and helpful! Asked all of my questions and had my furnace and air up and running as soon as they could!! Very nice

Didnt show up when they picked date. Wouldnt send different tech, or only have one. Cancelled 20 mins at end of day when i took entire day off work. I never recommend this company an dont waste your time! Too many other qualified electricians that will show up an on time. Some people just don't really want paycheck!!

Good company that can take care of almost any Electrical, HVAC and Plumbing project you have. Used them on various projects and good customer service. Prices a little higher than some.

I needed my hvac system checked out, the technician was very helpful and had me running in no time. Awesome service and price was very reasonable, thanks for the great service

I had an outlet that burned out and I wasn't sure what the problem was. So, I called a few places and ended up going with KMA. The technician was very professional and explained what the problem was and what needed to be done to fix it. I was surprised how reasonable the fee was, as well. I would definitely recommend them.

They did excellent work and was very good at what they were doing we are very pleased ?

Called 3 days in a row for an electrical emergency on a mobile home. Was told very day a different time. I would have to be the one to call and find out why the guy was 4 or more hours late each day. Finally after 3 days of no communication, I went with Mr Electric. They showed up 15 minutes earlier than the scheduled time, done great work. Was pleased to spend the $1800 for the job for their quickness in response time, and time on site

I have used KMA Electric last year to install new smoke detectors/carbon monoxide
Great service and technician was very polite and courtesy

I would give him a 6 out of 5. If I could Great worker social and friendly have never gave a contractor more than 8 before out of 10. Would prefer him if I use you guys again

Great Service from Jonathan Mesler....KMA Electrician just the best service.
Prompt service, excellent never hesitating to cover all aspects of heating or cooling for electrical grounding...this will be the company I will use always!
Thank-You!!!! Just great service!

Yes to diagnose the issue with my electrical panel

Electrician came to the house upon request to fix a few issues. Technician came out promptly and took care of the issues and even went above and beyond and fixed another issue free of charge.
Would definitely recommend you giving them a call.

We were extremely pleased with the work of Sam Smith and his team. Their level of expertise and professionalism cannot be matched. Sam took the time to explain everything being done and answer all the questions we had. I would definitely recommend KMA and in particular, Sam, for any electrical work.

Although the pricing was far higher than I was willing to pay, both technicians were amazingly friendly, helpful, and professional.

I requested a quote and got called back and scheduled a time within the hour. Walter gave me a time quote of 3-4 hours, had it done in 3 with no issues, and our new outlet looks great. Highly recommend!

Great service, very thorough with detailed explanations. Walked me through each diagnostic step for my dead AC.

The service tech was great even when he had to pull a dead squirrel out of the furnace vent. He was very professional

Dustin came to my residence and checked out my furnace...explained all the procedures to me and completed very promptly. OUTSTANDING service!!!
Thank You very much!

Would give 0 stars if possible. Was lied to about cost of job. Tried to talk to service manager for 3 days and wouldn't return my call. DO NOT USE THIS COMPANY THEY ARE DISHONEST AND 3 TIMES HIGHER THAN OTHER COMPANIES. Pictures of online chat to follow

Jonathan is friendly, polite, and easy to work with. He came the same day to fix an issue that was under warranty by KMA and got our lights working again. Thanks so much!

Chris is very professional, knowledgeable. I will recommend him, your company to everyone I know.

Dustin was a very polite young man and I would have him more than grateful to have him come back if we needed

I was just floored when KMS came to our home to repair our A/C unit. They were very professional. Chris, your service tech was as professional as I have ever had come to our home. He explained all that was wrong with our unit. By the time he was finished with what was wrong with our unit. He explained the price quote. It took me 5 minutes to confirm. That they would be the company to fix our unit. It's fixed, It's running well. I'm pleased. Thanks KMA. I will be sure to have you back for sure. I will recommend your company to all who ask. Thanks !!!!!

KMA did a great job for me and my family! They responded very quickly! The work was great, as well as the price! They even followed up with us! What a great company! I will definitely recommend this company!

Amazing Job! KMA's competitive pricing and experienced staff made our job simple and stress free. Would definitely recommend their services!

I scheduled the maintenance visit easily online. They confirmed the visit via text and sent a reminder the day before. On the day of the visit they texted a picture of the technician Ken Miller and approximately what time he would arrive. During the visit, Ken was professional, efficient and friendly. He adjusted my AC so it would run more efficiently. He also helped me by letting me know how I could save money by choosing a yearly maintenance plan. I was surprised at the low cost. KMA installed my furnace and AC. I would recommend them for installation and maintenance.

We needed an electrician in a bad way as we were already dealing with other issues in the house. Jonathan went above and beyond to make sure that we were properly informed of everything that needed to happen. I would recommend KMA to anyone needing electrical work.

Him and his team were very professional and did a great job with getting our barn electricity up to safety standards for our new pony they also worked on our bathroom and short up work that was done by somebody else that wasn't done correctly Sam was great I would recommend kma to a friend

they were really nice and honest about all of our problems we had. they clearly explained what the problem was and what they were going to do to fix it. I would defiantly recommend them!

Dustin Elliot is ALWAYS professional, punctual, and knowledgeable. Our favorite kma guy!!!

I have had multiple companies out to fix or diagnose my problem. KMA diagnosed and fixed it. Shane did it within a very short time frame and at a negligible cost. I was pleased by his professionalism, hard work, and concern for my home. Outstanding work and professionalism.

Installed pool pump motor and wired. Ronnie was on time and did a great job installing the pump and cleaned up very well after completion

I had KMA come out and give me a estimation replacing my 28 year old furnace and AC unit which I do not have. The tech was very nice and very knowledgeable. I was hoping to get the Free Furnace deal for March, But I found out it was only a 80% furnace that is free and I have a 90% furnace so there was a upcharge. which was not in the Advertisement.

Mark Muller,Was very adequate and made sure he did everything properly. He was so sweet and really knew his job. I felt comfortable with him in home. Definitely would recommend him and company again.Thank you for a great job!!!

Excellent company! The best pricing around with professional and courteous staff. Wouldn't go anywhere else!

Very Shady company. Home owner beware will charge very high prices and try to up sell their services with fear tactics. Get a second opinion and you will see. They are not very well liked by other electrical companies because of their unethical business practices. They send their electricians to schools on how to up sell with fear tactics. Do your research and get a second opinon before allowing them to do work. Below are images of un happy customers you must read these before selecting KMA Electric as your contractor.

Chris did a fabulous job, great and knowledgeable technician. He reviewed the entire system.

I called KMA on a Wednesday and they were able to come out the next day. Maurice gave me an estimate that was well within the range I was comfortable budgeting for. Will definitely be using their services in the future!

Josh and Garret arrived on time ready to go. They worked nonstop until the install was done. They were excellent answering questions and explaining things so I could understand. Well done guys!

Truck 124 spotted driving wrecklessly, very high speeds near young children through Alexandria June 1 at 5:30.

Very polite, responsive and professional

Had Matthew out to give me a estimate on my pole barn, great guy, very professional knowledge about the work, they came out the same day that I called
A+ kma. Thanks Joe

Great service!!!Maurice is what helps make KMA! Gives KMA what it wants to represent to those as always having great workmanship, reliability, being knowledgeable, on time and anything else I may have forgotten to add. I’m loyal to those who meet or exceed my expectations and will recommend him to friends and family! Thank you Maurice and always a job well done! M.Friend

Jonathan Mesler was very professional and polite. He had our electrical problem fixed quickly and even checked a few other wires for us.

The duct work in my house is ancient and unfortunately isn't able to be cleaned with modern equipment. Jake was awesome and very professional. I definitely recommend this company.

Very impressed and appreciative of work done on our furnace install. Everything from diagnostics, scheduling, install and follow up was professional and friendly. Would recommend their service to all. Thanks to all involved, especially Robby, Leslie, Sean, Jacob and Justin.

Excellent customer service! Knowledgeable technicians. I will definitely use KMA for any electrical needs I have in the future.

This company has some glitches to work on concerning scheduling and communication. But the technicians were great and did their work tirelessly and professionally.

KMA Electric was quickly able to help my family and I when our furnace was having issues. They were very knowledgeable and fixed our problem the same day. I wouldn’t hesitate to call again. Thanks!

Dustin diagnosed the problem fast and had my AC unit running in no time. He was friendly and respectful. I would recommend using KMA.

Had such a great experience with this company. Luke was very professional and did exactly what I wanted in the wind and rain with a smile on his face. I will be using this company again!!

We had a really great experience with KMA! KMA is very familiar with older homes which is why we selected them. Our service professional, Luke, was great. He was very professional and very thorough in his evaluation of our problems and did a great job at explaining what was wrong and what our options were. The quality of the work that was done went above and beyond our expectations. I would highly recommend KMA and our service tech, Luke, to anyone and we will definitely contact them again for our additional needs in the future. Highly recommend!

A cable installer accidentally drilled into the power supply line on the outside my house. I was jumping through hoops trying to find an electrician that would not only be able to come immediately but would also accept payment from the cable company's insurance rather than me. After a few failures I contact KMA. Peggy was sympathetic to my situation and was happy to work with the insurance company, whom she contacted directly so I didn't have to. An hour after I called Jonathan Mesler arrived. He was courteous, friendly, and empathetic to what I was going through. He took the time to inspect all of the electrical components to include the panel and outlets. He never pushed any sales or upgrading. I never told him everything was less than a few years old but he could tell and, unlike a lot of companies, he didn't try to scam me into replacing equipment that didn't need replacing.He didn't have the right parts he needed for the job but was quick to run to the hardware store and get everything. He worked diligently, adding waterproofing around the electric meter and a new weather head, even though neither were needed. For two hours, late on a Friday night he worked and talked to me, explaining everything he was doing. Then he took the extra time to quote me some additional work that I want to do in the future. Amazing company. Amazing customer service. KMA will be my new electric company for any issues I have.

Service tech was awesome very friendly and knowledgeable. Would definitely call again

Great people who were able to fix what I needed on the spot for a very reasonable price. No doubt, I will be using them again in the future.

Technicians were very friendly and had several options for us to choose from. We have had multiple heating and cooling contractors come out to the house and they were one of the few who could provide us with viable solutions.

Jonathan provided me with 5 options to do the repairs. Took his time to assess the job properly. Answered all questions, professional and knowledgeable.

we had trouble with the electric to our dryer you know the connection in the wall...we called KMA and Maurice McGlothlin came out and in no time he had it fixed...a very nice man and very pleasant... I would recommend KMA to anyone and everyone....we had called 3 other companies and go no one that would help...so give a call and ask for Maurice....price was so right also cant go wrong ty

I would like for Mr Matthew to do all the work in my house in the future

Commissioned KMA for inground pool wiring, bonding, etc. I can say it was a good experience overall. My only gripe was there was some break down in communication but KMA did honor the agreement and made good on the work. The techs were all great, very professional, timely and they did excellent work. I will most certainly recommend them and plan to hire them for out spa instal hopefully next summer.

Although the tech was efficient and got the job done we were told he would have switches on his truck. I was told this multiple times and fortunately I had purchased a switch night before or otherwise would have been a wasted trip

Kma is a great company. Lost power to half the house and they were there within the hour. After finding out how much needed to be done in my 100 year old home they got to work right away. It took about 5 visits to get it all done (big ole house) and brought a generator so we could still have power. Very polite and professional. Thanks for all of your hard work Brett and crew!

Great service. Good information. The technician was perfect. He was professional and good at his job.

I can't review the quality of their work. They missed three appt windows for a quote. Based upon this, we decided to move on. YMMV.

Walter was amazing very knowledgeable found the problem and fixed it in a timely manner. Would use him again.

KMA electric and heating and cooling installed my new carrier furnace. Jacob was excellent and would recommend them to any one! Thanks again

I had the fortune of calling KMA for a home HVAC circulation issue. Not only did they respond same day, they also did a detailed analysis of my home system to make sure that there were no other issues and provided remedies and provided detailed quotes for those remedies. I will call them again!

Kyle was very professional and kind. He was determined to get my air conditioner working and after 3 trips for parts he was successful! He could have easily given up and came back the next day as it was after pm but the house was so hot and he didn’t want us to suffer through another hot night. Thanks Kyle - it was greatly appreciated and I will definitely recommend KMA and Kyle !!

Ken always shows up with a smile on his face (ok, so only his eyes were smiling this time) for our annual generator service. Very professional and does a nice job explaining everything to us. Have used KMA for many years and will continue to do so!

Just had service for an issue in my garage. Technician was extremely nice and worked quickly to figure out the issues I was having. Will use them again.

Greg Purtell and his associate (I apologize I forgot his name) came to the house to install a new Ac Unit. He took his time to make sure it was done right, which I really appreciate. He was very professional and he knew what he was doing. He did not leave until our Ac was working properly in the home. I would definitely recommend KMA electric and Heating and Cooling. They always take their time to make sure the job was done right.

Personable, and relatable employees! Every guy we have had come to the house has been very professional but also feels like we’ve known them for years!

The technician was friendly and I don’t blame the experience on him. He showed up to my house without a face covering and had to come inside. I found that highly inappropriate given the circumstances and the fact that coronavirus cases continuing to rise in Franklin County. I was also quoted an outrageous amount for services I did not need. I would not recommend using this company.

Scheduling was easy, notifications were great and our technician, Matthew was very professional and personable. He answered all of our questions patiently and was very knowledgeable.

He explained things about our old furnace that made me decide on a new one .He is very knowledgeable
.It was a pleasure doing business with Delphina.

Expensive! But well worth the cost.

Walter came to see what was needed to restore our electric service. We need a new box, a disconnect, and other things. A price was quoted for the service and we agreed to have the work done with the 12 month SAC financing. We have not heard anything since he left. Our power is on only because my husband jerry-rigged something. I do not feel safe.

Detailed description of potential problems, recommendations for updates, and reasonable cost estimates. Overall, a great experience. Thank you!

Absolutely wonderful!!! I'll recommend this company to anyone! Tom was very friendly and explained everything perfectly to me!

**UPDATED 3/28**While I will still stand by this company desperately needing work on their customer service, I wanted to update that the technician that came to our home yesterday was absolutely wonderful. He was very nice and fixed our problem quickly. After leaving my review 2 days ago, the customer service rep was not happy with me and made that very clear when she immediately called me with a horrific attitude. I would say that she alone has turned me far away from this company and I hope the owner of the company does read this. I will no longer use this company or answer the phone calls/emails they are sending. I worked in customer service for over a decade and if I spoke to customers/clients the way I was spoken to, I would have lost my job.*Previous review*This company has no sense of what customer service is, if I could give no stars I would. First, I had an appointment set for last Thursday at 4:30 PM, they didn't call me until 30 minutes AFTER my appointment to tell me that the tech was running late. The tech still didn't show up for almost another 20 minutes. I get that some jobs may take longer than expected, but you do not call someone 30 minutes AFTER their appointment, you call them prior to the agreed upon scheduled time. Second, the tech didn't check his work. We found on Friday afternoon that the issue was not resolved. My husband tried to call the tech directly on his work phone, never received any contact back. Called the office on Sunday morning (wanting to give the tech some time to call us back) and spoke with a representative that put us on the tech's schedule (or so he said) for today (Monday) between noon-4 PM. He confirmed dispatch would call me in the morning to confirm the appointment. Well it is now after 3 PM and I have yet to hear back from 'dispatch'. Called this afternoon and we mysteriously have no appointment set for today nor do they have any record of me calling on Sunday. Honestly, the only reason I even want this company to return is because I already paid them to fix the issue.

Called to let me know he was on his way and let me know arrival time and was spot on. Diagnosed problem quickly. Fixed my A/C unit in no time and was very courteous.

Jeremy came to my house today to troubleshoot and repair an electrical issue in my kitchen. He was very prompt---actually arriving early. He explained everything in the process and gave me a full quote before starting the work. This was the first time I have dealt with KMA but would definitely use them again and would highly recommend this company.

I was scheduled to have an estimate originally 6-18-18 between 12 and 2. It was then rescheduled for June 21 between 12 and 4. I wanted to call the office to see roughly when the tech was coming. I called 5 different KMA numbers and none of them worked! How can you have 5 numbers and none of them are answered? I am very disappointed with this company. How can a company run like this? Horrible service because there was none.

Matthew Piemonte was on time, polite, and explained our electrical problems clearly. He offered alternative solutions where possible. Everything was fixed promptly and the KMA trucks 'stock' every possible part for the servicemen. I was quite pleased with the results.

Excellent company to work with! Competitive pricing and professional staff made our project very easy and stress free!

Steve.was very efficient In his work and a very friendly fellow. Thank you so much.

Great job

This is an update to a prior negative review I posted on KMA. My wife and I had an emergency regarding electrical power lines coming into the house being damaged. They came out and gave a quote. We hired them, but were later told by the City of Columbus that they would send a technician out to inspect the issue. The city tech came out, and fixed the problem free of charge. We were upset, and wrote a bad review, because we thought we were being taken advantage of because we would have been charged for something we got for free. Unfortunately, we did not have all of the facts before posting the review. To my surprise, the owner called me and spoke with me for over 30 minutes today, honestly and thoroughly explaining the problems with this quick fix. He was/is concerned there may still be a safety issue, and that if the quick fix fails, anything hooked up electrically in the home could be damaged/destroyed in the future. Although we decided on a refund (which he promptly gave us by hand delivering a check to us), we will use KMA for all future needs due to the company's honesty and integrity. In fact, we are budgeting money aside every month, so that we may have him perform a proper job in the future, ensuring the safety of our family and our property. My apologies for the misunderstanding between KMA and ourselves.

Matthew was courteous, professional, on time and efficient. There were some unexpected obstacles to get the job done, but he overcame them. Our experience with the office staff was also pleasant. When the need arises, we would have confidence in calling on KMA again.

Jeremy was our service tech and he was very nice ! He took care of our problem right away was very informative and answered all our questions! Thank you so much and you will be our first call if needed in future.

Nick came out explained everything in detail and provided several options. Excellent service

Estimates for new HVAC system and new electric panel. Very positive experience. Technician very professional and knowledgeable. No pressure sales just the facts

If I could give Mr. Mesler 100 stars, I would. He was very professional, very courteous, explained everything to where we could understand, and had an all around phenomenal sense of knowledge of what he was talking about and explaining. Even though we plan to take on the service he recommended in the near future anyways, he did not force himself on us to take that day. He was very polite to our son, and it made us feel like we have known him longer than just a couple hours. KMA has a great asset when it comes to him.

We have not fully started our work with them yet it was just an inspection, but very nice and professional.

Ken was very respectful and knowledgeable
. Ken was here as soon as possible to ensure I had heat. Also Hannah was very pleasant as well

Edward was very good - he worked closely with me and my insurance - he explained the issues (and there was a lot) with my breaker box and why it wasn't working and what specifically needed to be corrected. Took about 6 1/2 hours to complete repairs and he provided updates during process.Overall price I felt was a little high but felt his quality of work was good. This was the only company that came out late same day to provide estimate. Made several calls and no other company could dispatch emergency service - entire power was out.

It is 11:00 and I am still waiting for my 9:00 appointment for a quote. I have called and asked the wait time multiple times and told the technician was 30 minutes away almost 2 hours ago. Not to mention I have to call them to get updates. You would think they would contact you if they were over 2 hours late for an appointment.

Nobody likes a know it all in real life, but when it comes to electrical work its what you might look for and never find. While I found that in KMA electric. No only were the most knowledgeable but they also provided the best service, customer service, and price I have found anywhere in Columbus. Really refreshing to find a company of this stature in this day and age. KMA has my vote of confidence.

Very professional, on time, quick diagnosis of the problem, performed check of the electrical panel to make sure there were no other problems.

Steven was thorough and knowledgeable about his job. He spent time explaining what he was doing and going over the general condition of our electrical system and what to look for as it ages and when to update.

They were very professional and informative when they came to give us a free estimate.

I found Tim McPhillips and his HVAC sidekick Josh to be quick, clean and sure as they worked to hook up my AC units to electric. They were more than satisfactory.

Wonderful and friendly, incisive and very thorough, very respectful wearing mask and gloves during COVID-19,I will use this business for all my electrical,heating and cooling needs for my new home!!! ⭐️⭐️⭐️⭐️⭐️

Maurice did a fantastic job adding an outlet above our fireplace and hanging our TV. I could not even get other companies out for a quote. Maurice's craftsmanship was top notch and he worked until the install was perfect.

Very satisfied with promptness and curtiousness of service tech and office staff.

Steven Batten is so nice and professional always a pleasure talking to him and doing business with your company! ?

Had an appointment with KMA today to reconnect outdoor Gutter Helmet heat wires. Maurice and Cullen, were on time, knowledgeable, very friendly and finished the job quickly. Would definitely call them for repairs again.

Maurice McGlothlin, was my tech. He came because my ceiling fan wasn't working. He was able to diagnose and have the issue correct less than an hour. He stated, he could have saved me money had I just call him to install it. I have a couple more electrical projects and he will be getting a call in the up coming week . Price was less than I expected. I've used this company before and i would recommend this company to anyone. Thank you. Ronnie

Very quick and helpful. Ken Miller came out within just a few hours of calling and was amazing! If you call ask for Ken!

Showed up on time, very nice. got the job that needed done done. answered other questions we needed

I have been using KMA for several years and they have been very responsive and professional in my needs and diagnosing issues with my heating unit. I always recommend KMA over all other electric contractors in the Pataskala/Newark area.

Thank you for the excellent service and helpful ways that the people gave me Special thanks to Tim Jonathan Mr Mayer and the ladys on the phone. Iwould reccomend KMA anytime. Sincerely Mrs. Mary J Holmquist.

Matthew Piemonte did an excellent job for us. Not only was he knowledgeable but was very polite and courteous. We would request him again for any future needs.

Cleaned my air ducts. I loved my technicians. Very polite, well mannered and respectful.

I have had both my furnace and air conditioning units replaced by KMA within the past 5 years. At first I was impressed with how quickly they came, and how reasonably priced they were. For the next few months, things went pretty smoothly except for the fact that they didn't replace the thermostat when they said they would, and no matter how often we called to reschedule, there were excuses. In the end, we just stopped calling.Every time the seasons change and we need to switch from heating to air we have problems. Once again, our air conditioner isn't working. We had it looked at by a different company last year who said that we have a refrigerant leak. He put in $300 worth of new refrigerant to get us through the summer because we couldn't afford to have the entire system repaired. We had called KMA before we called the other guys but they insisted that it was our own fault, and that it was going to cost nearly as much to repair it as we had paid to put in the new system. There was no talk of a leak, of course. Just that my filter was dirty, so I had ruined the machine myself. They did charge me $500 to come out and allegedly clean out my entire system, though, which is odd because a month or so after that I found toys in the register that my daughter had when she was a baby. She was 18 at the time that I found them.We have also had to repair the furnace each year as well. I replace my air filter every month, and order them 6 months at a time. I also use my shop vac to constantly clean out the registers myself. But I'm sure that they will just insist that it's my fault that nothing works right. I know the truth, though.I'll be filing complaints everywhere and with every agency that I can to protect other consumers from the same nightmare that I'm now living in my 87 degree house, with a unit that is barely 5 years old. I don't even trust them to come out to attempt to repair their mistakes anymore. They should pay Columbus Worthington Air to fix it - those are people who know what they're doing!

The electrical issues encountered were much more complicated and involved than initially thought. KMA did not give up and sent their senior electrician, Wade, to solve my issues. He was wonderful in all respects. I can understand why KMA values him so highly. He cares about the people he services and stays until the problem is resolved. Highly recommend.IK.

The absolute best service industry one can ask for

Maurice is an outstanding electrician! He thinks outside the box to offer suggestions and solve problems. We are so pleased with his attitude and the finished product. We will hire him for our next project!

Dillon from KMA came out to do some electrical work. He was nice, knew what he was doing, and cleaned up after himself. Good experience.

I'm glad that I didn't have to pay for the visit to see what was wrong with my air conditioner

Provided estimate that covered multiple different price points for what I needed fixed. Matthew was professional and courteous.

Our technician, Walter, was very responsive to our needs and very respectful of our house. His work was very professional and high quality. He exceeded our expectations!

Ken Miller was very friendly and professional. Offered several options with no pressure. Great doing business with you.

KMA Advertise same day service which is NOT TRUE!!!! Please do your research there are better electricians out In Licking county. Save your hard earned money!

We purchased a Generac Automatic Back-up generator from KMA and their crew installed it at our home. The professional knowledge of this crew displayed during this event was outstanding. Their ability to communicate and make the new owner understand how it functioned equals their professional skill. THEY ARE MOST STRONGLY RECOMMENDED TO BE USED BY OTHERS.

I had KMA do some electrical work for me. I'm very pleased with the results and the work that Chris Caw did for us. His customer service skills are A+ and his friendliness are the perfect match. I will definitely request Chris for future projects. Five stars for sure.

The work on my AC was prompt and seemed thorough. The technician, Dustin, was a really hard worker and cleaned up his mess. He comes highly recommended.

Everyone was amazing, from Crystal who answered the phone to Krystal who called to say Ken was on his way, to Ken himself.This is a first rate organization. Response time was amazing. Price was more than fair.Ken was knowledgable, polite, and very good at his job!If every company ran like KMA no one would ever complain about American workmanship.

Fast, professional service. Worked hard to solve the problem and all is good. Will hire again.

KMA provided excellent service on very short notice. Quality of work was superior and very competitive. I would highly recommend to anyone for electrical service.

MY EXPERIENCE WITH KMA WAS GREAT, LUKE PERFORMED HIS JOB INSTALLING AND MAKING SURE I UNDERSTOOD EVERYTHING 100%.
HE IS VERY FRIENDLY AND HE KNEW WHAT HE WAS DOING TO SOLVE MY ELECTRIC PROBLEM. THANK YOU KMA AND THANK YOU LUKE.

Awesome service. Stayed late to make sure we had electric and safe. Excellent job Brandon. Will get our future business.

Johnathan was very professional and explained in good detail the work he did.

KMA was prompt in giving us a quote for a new AC unit (in the worst time of Summer to lose your AC). They are very fair in pricing and offered a generous financing option (because losing your AC in the middle of Summer is never a planned expense). The install was quick and customer service was very attentive. I will recommend KMA to clients, friends, and family.

My experience with Dustin your tech was both professional and enjoyable. I would want him back if future work needed done. I will recommend Dustin to my friends and family.Thank you,Bill Peters

Matthew Piemonte did a fabulous job. We had an outlet trip from the outage a week ago. He figured out the problem immediately and replaced the outlet had all fixed in about an hour. All the while being very personable and professional. Highly recommend him for anything you need.

On one of the coldest nights on record, my furnace went out! Other places were charging $250 just to come look at my furnace. Kma was honest with me. They did not have anyone available until the morning. However, they were here by 8:30 a.m. Being a widow whose husband used to take care of these things, I was very worried and upset when I called. The woman who answered my call was very patient and calm. Anthony and Dustin came to my home. They were very kind and professional. They had to drive 2 hours in terrible weather to get a part they needed, but I had heat by 12:30! They were upfront and honest about their work and the cost (which was VERY reasonable). I would highly recommend KMA to anyone!! I will definitely call them for any future work! Thank you!!

Very helpful, extremely knowledgeable, technician was very pleasant and explained all my questions very thoroughly

Very professional contractor! Wonderful and honest! Would highly recommend company!

If I could give a 0 star I would. They told me a week ago they would get me in for a Friday job between noon and 4. At 3:30 they called to cancel it leaving me with a second weekend with an electrical issue I needed fix. They didn't offer any help to fix the issue or rectify it, just told me tough and that I could maybe get in on Monday. Now I can't even get another electrician in this late so they double screwed. I took time to work from home and reschedule a meeting so I could be here and KMA bailed on their end of the bargain. The worst company I've ever had to deal with.

I thought Dave was very professional in his approach. He was very thorough and attentative to the work he was here to do. He kept us informed through the kids working with him on the steps they were taking.

Thank you for your quick response to my dire situation

Brandon is a great guy. Trustworthy, kind, and professional. Would recommend to anyone looking for their services. Thanks KMA!

I had duct cleaning done by KMA today. Kyle and Garrison explained everything as they went and did a great job.

On time with call ahead service. Explained everything very thorough to us and was courteous and professional. Nice job Rob!

Got an estimate on a standby generator from KMA.
They were able to answer all my questions and very informative on installation of generator.

I had purchased a Z-Wave smart switch and was going to install it myself. Shortly into the process, I realized I was in over my head. I called KMA, and they sent Chris Westenbarger, with whom I had dealt before. Chris not only got my switch properly wired, but also resolved another issue with a two-pole switch beside of it while he was working in the box. They were extremely busy that day, and it was late when they finally got to me. I'm so glad they put in the extra effort to squeeze me in, and I'm very pleased with the outcome.

Matt was very courteous, and did an excellent job re-wiring a few outlets and switches, and upgrading the panel.

Brandon and his partner were great. They installed a new post and meter for me. I appreciate the great work

Amazing service! Walter was so friendly and explained everything thoroughly. I highly recommend.

They came out as soon as I needed and gave me a quote. They explained the problem in a professional manner.

Brandon was very kind and very helpful.

I got a professional estimate from Ken who is very knowledgeable and personable. Thank you Ken!

Dillon came to my house to give me an estimate and was extremely helpful. He listened to my ideas and gave his suggestions, all of which I ended up using. A couple days later Dillon came back and did the electric work, and it was done perfectly. If I ever need electrical work done again I will be calling KMA and requesting that Dillon do the job.

Got a free promotion to service furnace. Asked for estimates for 2 different services and never got them.

We are pleased so far..they will. Be back. Next week to install our ac unit..

Very helpful and friendly. Great price and very informative i will be using again for sure. A+

He was on time very knowledgeable and very respectful

Needed a refrigerator outlet repaired on the Saturday before Easter when a large group of family members were coming for Easter dinner. Walter from KMA was on time and did an excellent job. Would definitely use KMA again.

I like Ken Miller because he is honest and professional, this is why we request him personally.

My grandparents (who are in their 70's) furnace went out in December. They called the first place they found, which was KMA. KMA came out and said the furnace was completely shot. I will say now, the only reason I'm giving 2 stars is because how nice and polite the service tech's were that came out to their house. They were great! But, my grandparents not knowing to call and get price comparisons, got ripped off so badly! They paid $10,000 for a new furnace and installation! KMA came in and installed the first furnace, which did not work. They had to come back in and rip that one out and again place another new one in. This whole process took more than 3 weeks. Everything took so long and got so screwed up throughout the whole process, they ended up putting in an air filtration system and home humidifier for free. The part the really grinds my gears is how badly they over paid for everything. Beware, you will pay 5x more for anything with this company than other companies. CALL AND COMPARE ESTIMATES FIRST!

Never took $100 they promised to deduct from my nilly, because they reschedule my appointment.

Our church recently had to complete a major and unexpected project that included extensive electrical work at the neighboring parsonage. Luke Vanderhoff provided very informative, friendly service while working up an estimate and later installing the necessary equipment. We were kept informed of when the work would be done how the project was progressing. Sam and Troy worked with Luke and all three were very professional and friendly. It was a great experience working with KMA and these 3 employees. Thank you!

Great Customer service Friendly Technicians as well

Replaced a faulty receptacle under the kitchen sink. Tech was fast and professional. Great job.

Our technician, Jonathan Mesler was professional, explained things well, got in and got the job completed rapidly. He did a great job. I recommend this company.

Greg performed routine generator maintenance at our house. He called and gave some helpful feedback. We use KMA for HVAC and generator services. They are a great one stop shop!

The guy replaced a part and left the box and trash in my yard. Sorry but I do not have you confused with another company. KMA is who is on my credit card statement. It was in my husband's name, but same last name. It was a weekend when I called and he came out.

Having our ac unit stop working during this 90 degree heat was something we had not expected. We called KMA and they had technician Dustin at our home within three hours.He arrived on time and was extremely knowledgeable and polite. He diagnosed and fixed the unit quickly. He addressed any concerns and questions we had before leaving.I would recommend KMA and Dustin to my family and friends.Great experience from beginning to end.

Kma responded same day I called . Tech was courteous and took time to explain problem and cost involved .
Will call when needing cooling or heating service

Very honest. Highly recommended!

Our realtor told us that we needed to remove the 'knob-and-tube' wiring from our 100+ year old home before we could sell it. We called KMA and they arrived within the hour. That's when we learned alot about 'knob-and-tube' wiring. We were given professional advice on how our breaker panel could be updated with 'NOT' having to rewire our entire home. What a relief! Everything was easily understandable as the entire process was explained clearly and concise. There was no future date offered for KMA's service, their electrician offered to do it right there, right now. Wow! Needless to say that we are quite happy with KMA and our updated breakers. We had no problems selling our home after that. Thanks KMA...

Very polite, took the time to address the issue. Would highly recommend.

Great job, very professional, took time to teach me everything about the thermostat. Excellent ?

AC repair

Technician was friendly and very competent.

Very professional he had a problem fixed very quickly very nice And respectful I do Recommend this service to others

From the initial contact with the Customer Service Account Exec to the end of the service that Matthew provided, KMA Electric was courteous, professional, neat and efficient. This is first of several projects I am planning with them.

We had pretty bad storm damage and our main power got ripped down which pulled the power lines out of the back of the house. We called kma electric they came out I looked over everything with us and let us speak and explain what we needed and show them the damage they were not pushy or try to force anything on us ... they explained how it should be fixed / repaired in detail with us and within a couple days they were back and fixed everything.... super easy to work with very very accommodating and their attention to detail is second to none they used top quality products on our electrical rebuild. There crew was very friendly and paid attention to detail on everything they did.... I will definitely use kma Electric again in the future......Thanks for making this process easy...Anthony and Alicia hrebluk

Very friendly and helpful. Provided detailed explanations where needed and answered all my questions.

My father (over 80) called KMA and explained the problem they had. They said it would cost $250 to fix. They came out to the house and it turned out it was something simple and it was fixed in LESS THAN 5 MINUTES without requiring any results. THEY STILL CHARGED HIM THE $250!!!!!! DONT USE THESE GUYS!!!! CROOKS!!!!!

Contacted them for an estimate on running electric to our barn. The technician was very thorough and polite.

Chris Westenbarger did a quality job, he replaced a switch in my fuse box. Chris was thorough and patiently explained the whole process.

The main breaker on our electric panel went out. KMA Electric responded in just a few hours. Dillon Randall, the technician made sure that we had electricity for heat. Our electric panels were so old that they don't make them or the parts anymore. Dillon gave us a few quotes for the replacement of the panels. We thought that the quoted prices were reasonable. We set up a day for the replacement. Dillon arrived on time and the project was completed on time to our complete satisfaction.

Technician showed up on time, explained what was wrong gave me a detailed break down on what was needed to fix it and price break down. Fixed it in timely manner. KMA gained a life long customer from this experience.

They came, they saw, and they Concord the problem!!! Very polite and very well mannered people work there I would and will recommend this company to all my friends and family. Thanks KMA

Called KMA for an electrical service upgrade quote. Tech sent (Ian) was very professional and personable and outlined all options with me in a good mannor with all details needed to make my decision on how to proceed with the work.

Josh was great! Professional, on time and offered us different options. I would definitely hire them again.

Robby was very friendly and fixed our problem fast! Very professional and would definitely use KMA again!

Jonathan and his partner were very professional and nice to work with . Would recommend them to anyone for service and repair.

Walter Downey is awesome. He does an excellent job.

Great technicians. Got the jobs done quickly and correctly.

Brandon was our technician and he was very knowledgeable and friendly, I felt safe letting him in my house (don't do that often!) He was very kind and considerate to my mother and answered all questions appropriately. Leslie is a gem to talk to, you can just tell that they are genuinely kind and honest people! Very reasonable pricing and many finance options! Thanks so much!

Horrible company! Had them come out for a small issue and they tried to tell me I needed 6k worth of fixes. I called another electrican for a second opinion and I was told that the information I was given by KMA was inaccurate and that I in fact did not need a new panel box. They also fixed the other issues I had within a few minutes, because KMA could not fix them. KMA is not a good company.Replying to your response:I am in fact a real customer, but did not want to post my name for privacy reasons.Long story short the guy who came out to my house was not even capable of fixing a GFI plug and also told me I needed a new panel box. I told him I had just bought my house and my spouse had just died. Long story short my guess is not only was he trying to take advantage of me, but he also did not know what he was doing. The GFI plug was in upside down, per the second electrician I had come out.I did not wish to call the company because i was upset. Also, would like to point put it took you 5 months to respond.