Kevin Veroneau
6 years ago
I called the Petrie Plumbing phone number on 2/4/17 to get an estimate on making repairs at my Aunt's house. The lady answering the phone stated that a representative of Petrie Plumbing would give me a call to set up an appointment. A (so-called) representative of Petrie Plumbing called and said they would be out to look at the plumbing issues sometime between 12-4 pm. Nobody showed up between 12-4 pm. I called the Petrie Plumbing phone number at 4:20 pm and the plumber said they wouldn't be able to keep the appointment so, we arranged an appointment for Sunday morning 2/5/17 at 10 am. The plumbers showed up after 10 am and we soon determined that they were not from Petrie Plumbing and that they were subcontractors. At no point in time did Petire Plumbing notify us that we would be dealing with sub-contractors nor did they notify us that they work being performed by the subcontractors would not be warranted. The subcontractor plumbers provided an estimate of $200 plus parts (approx. $50) to fix the plumbing issues and left before 11 am. The plumbers said they needed to go get parts and would be back shortly. Two hours later the plumbers returned to start repairs. After talking with them, we found out that they went to another job and made repairs to the other job before returning. The plumbers made a proper repair to one of the copper water lines supplying a bathroom sink by cutting the sink line and then installing a new copper sink line, soldering the joints, and installing a valve joint. However, on the other copper sink line, the plumbers attempted to fix the line using a short-term alternative method that ended up failing causing a major leak in the bathroom and the adjoining Kitchen. The flooring had to be removed and a different plumber was hired to make the proper changes to the one copper sink line providing water to the bathroom sink. When my sister contacted Petrie Plumbing to make them aware of the everything, their response was that they subcontract work out on the weekends and since they do not actually perform the work they said they would not guarantee any work performed by subcontractors. The subcontractor plumbers ended up charging $250 for the repair plus $50 for parts that cost less then $10. Having hired many plumbers over the years flipping 8+ houses and building four brand new houses, the subcontractor plumbers were very unprofessional, their repairs were substandard, thy overcharged on both labor and parts based upon their limited time on the jobsite and considering that they only performed one of the two repairs for which they were hired. In summary, I would NOT recommend them to anyone. As for Petrie Plumbing, based upon their use of subcontractors on weekends and their failure to notify unsuspecting callers that they use subcontractors on weekends, I would not recommend them since they do not warranty the work of the subcontractors nor are they willing to work with customers who are duped into thinking they are hiring actual employees from Petrie Plumbing.
