OVERBUILTunderengineered
6 years ago
So..... called these guys Thursday and explained I had installed a propane furnace in my garage. I explicitly said I was not a contractor and needed assistance trying to pick the proper regulator, line, fittings etc. The guy said come on down and we'll get you set up After hanging up I read a couple reviews that were very positive, people boasting about knowledgeable staff etc. So I figured it would be worth the hour and 20 min drive and leaving 4 hours early from work to go down there. After fighting through columbus traffic I get there and walk to the counter. I explained myself to gentleman......and he looks at me as if I just asked him to build me a rocket or staple jello to a tree. After mentally debating he reluctantly said let me see if somebody wants to play with you (cause apparently its a fun playdate now) he walks in a room, comes back out after a minute and says we just like to sell the parts then tried to give me a number for a plumber. I said no that's fine, put the 150 bucks worth of tools I had planned on buying back on the self, then drove through rush hour traffic back home. I guess i figured this was fairly generic stuff....propane tank, line, regulator, fittings, ya know, hank hill special. Next time I need some hvac stuff I think I'll talk to a Walmart greeter. They might at least TRY to help......im giving 1 star for the general I don't give two sh**s attitude I received. I never would have gone there if whoever I talked to originally would have just said we supply parts only sir. Waste of a day, time, fuel, energy, and my breath
