Jack L Woods Plumbing Co Inc

We have now utilized Jack Woods Plumbing for over 10yrs at our retail business and even longer at our residence. The consistency of service, professionalism and dedication to the customer is truly amazing. Often times you may get a technician within a company that has these traits, but our experience at Jack Woods has been across every representative we have utilized. Most recently, Berry was wonderful when he came to our residence. Quickly fixing a few minor repairs and then installing hot water to our garage! Last year a crew from Jack Woods replaced many lines of copper pipe in our basement and the on-going repairs at our store are always fixed timely and professionally with their crew. Thanks again for taking care of us the last 10yrs. -Eric

As a long time customer (at least 8 visits over the years), I called Jack L. Woods Plumbing to come look at my water heater which was leaking. My calls on Sunday evening were not returned, despite the message stating recordings were checked every hour. When I called Monday morning, I was told the next available appointment was 12/19. I asked if they had anything sooner. The person on the phone told me he was a repair person and not the scheduler, so he would check. He came back on the phone and said he could come that afternoon. The water heater was under warranty and needed to be replaced. After the service was finished, I was charged 4.5 hours of overtime for what appeared to be 2-3 hours of work on a Monday afternoon. When calling, the owner/manager, Jim, talked over me repeatedly and in a condescending manner. He told me that it was my fault I did not ask if it was overtime. Honestly, who would ask if they were paying overtime on a MONDAY AFTERNOON? His response to this was, you did not ask- and what else did you expect when we said we could come out that day? Did you think our schedule magically opened up? Um... no. I don't know what your scheduling books look like, and just because you could now schedule me does not mean to me that it is an OT call. He then tried to tell me I got a deal because they accidentally subtracted their retail mark-up off my bill instead of the manufacturer's cost. A difference of about $400. In the end, with Jack Woods, I paid nearly $2K for the replacement of a water heater under warranty and for OT on a Monday afternoon, including overtime for loading and unloading their truck at their office. This OT work began with loading the truck at 2:30 pm and ended about an hour and a half after they left my house to unload the truck. Some might call this gauging.

Additionally, I've clearly been a long time customer that Jim was unwilling to work with and work to correct the labor to regular charges vs. OT which is all I asked of him. It's very disappointing and poor customer service, IMO. I will NOT recommend Jack Woods Plumbing. I know this doesn't change the fact that they have great repair folks on staff, but quality customer service from the top is important, and I did not receive that.

Very pleased with the service I received. Our hot water tank needed replaced and they were able to give me a ballpark estimate over the phone. The final pricing came in below budget. I give them high ratings in communication, timeliness and pricing. I would recommend them to everyone. ☆☆☆☆☆

We have used their services several times and have been pleased with their professionalism, promptness and keeping areas clean upon completion of the work. We have used them to replace faucets, replace a kitchen sink, and trouble shoot a water hammer issue. All work was completed perfectly and prices charged have been reasonable. I can easily recommend their services. As for any negative reviews, you need to consider the circumstances and the customers expectations. This is a contractor and dealing with emergencies is always stressful.

Arrived on time. Completed the job quickly and properly. Nick cleaned up the dry wall cuttings after the job was done. I'm always satisfied with Jack Woods. They are always my first choice. However, they are so popular it's usually 7-10 days before they can make repairs.

Used them to fix a plumbing issue/water leak in our laundry room and they were great. Barry was professional, knowledgeable, and efficient. We are so glad to no longer have water everywhere when we do laundry! Couldn’t recommend more.

First they neglected to let me know that they charge an hour extra before the plumber gets to your house. Then they called me about a bill that wasn’t paid. After I told him I paid it and they said OK base on the info. I gave. I asked him to call me back, they never did. Three months later they called and said they were passing me on to collections if I didn’t pay. I was livid! after getting all my information from my bank and emailing them asking them to get back to me. They never did but it was definitely paid as I showed them on my bank statement. Very rude never will I use them and I will be sure and tell all my friends, colleagues and family not to either. Shame on them for not calling back a paying customer! Not sure why they would want this reputation? Not a great way to run a business.

Tip: if you have a pipe leak from the main water line coming into your home before the main shutoff valve, DO NOT schedule an appointment or you will be charged their minimum labor rate of $120 (as of 1/16/2023) for literally 5m time to tell you they don’t do this work as it requires the city to shut off your water supply and need excavation since the leak is near the wall somewhere before the main shutoff valve. I’ve used Jack Woods several other times and they have been great and their prices are typically better than others.

Absolutely love these guys. Have used them for years, and they have never let me down. Every service person we've ever had was friendly and informative. Great work, quality and price.

Great service from Tim from Jack L woods Plumbing. I got help from Tim and he was phenomenal with the service he provided

Did a great job in cleaning the bathroom and kitchen sink and also fixed my bathroom faucet

He also gave me tips on maintenance and keeping it cleaner

This was my first time using Jack Woods at the advice of one of my coworkers who has been a customer of theirs for years. Am I glad I did! They installed new toilets throughout my home that I also purchased from them. Not only do they sell top of the line products but their friendliness, service, advice and professionalism from my first phone call to the final install has been nothing short of excellent. If you ever need plumbing work this should be your company!

David installed his first Toto reading as he progressed and haD NO PROBLEM with my husband watching every step. So far works great.

Casey spotted and corrected pipes, plumbing originally installed when our 200 year old house got indoor plumbing WORKING in unfinished basement crawl space. Thanks!

Casey is an extraordinary soldered and we appreciated his and Drue ‘s service.

Incredible work! We received 4 quotes and decided on Jack Woods. And even one plumber recommended them during quotes. Had our water lines replaced up two stories. Dave and his team did an extraordinary job. The first floor was finished and water back on in one day, and the second floor was finished the next day. Even found a problem we were unaware of. I highly recommend!

Highly recommeded! Saved over 25% off the big box stores replacing my hot water tank. Ill contacting Jack Woods again for all my plumbing needs.

Drew came out to install a new garbage disposal for us and he was fantastic. Very professional, personable and a great attitude. You can tell he cares a lot about the work he does and he did a great job. He’s a great asset to the company and we would use Jack Woods Plumbing again 100% based on our experience with him!

After discovering water leaking onto our living room floor, I emailed ten friends asking for a plumber recommendation. Three friends, independently, recommended Jack L. Woods Plumbing, and so I called them. I now heartily recommend Jack L. Woods Plumbing to anyone needing a plumbing repair.

Jack L. Woods Plumbing first sent out Barry (who arrived a day early) to look over the situation. He quickly diagnosed the problem; an old cast-iron waste pipe running from the second floor through a plumbing chase in our living room was leaking into our living room. He then looked beyond the obvious leak and found another section about to fail as well. I’m glad he was this thorough, as I wanted the problem fixed completely the first time. How many times do you want to open up a wall and then patch it? Once!

When Dave and Drew arrived, already having all of the parts they needed, they walked into a situation that was far from ideal. The tight quarters they needed to work within was, to say the least, severely limiting. They quickly devised a plan and set to work on the old house (built in the late eighteen hundreds). Dave and Drew did an incredible job of replacing the cast-iron pipes.

They worked efficiently and completed the onerous task in short order. Plus, they were very pleasant and cleaned up quickly. There is absolutely nothing they could have done better. During my thirty-five years of owning old houses and calling on the various trades to make repairs, Jack L. Woods Plumbing is by far the best I've hired!

I had an upstairs shower leaking into the leaving room downstairs. I called Jack L Woods Plumbing to come investigate. When they came over, they asked to cut the ceiling open, I reluctantly accepted. The guy spent two hours working on this, despite me insisting that he looks at the shower faucet, he determined this was not related to any plumbing but the shower structure. He advised me to have someone rebuild the entire shower. He charged me $240 for this. At the time I was quite happy with it as at least I thought I now know what the problem was.
in the second thought i decided before going and remodel an entire shower, let's get a second opinion. I called The Eco Plumbers. They came in and 5 minutes later they found the real issue. It was in fact the cartridge that was leaking inside the wall when turned at a certain angle which explains why sometimes it would leak and some other time it would not.
After that I called Jack L Woods Plumbing to just see what they would say. I was hopping for someone to just says We are sorry for cutting your ceiling open and charging you $240 for that and not getting you the right diagnostics. That is all I wanted to hear. I understand errors can happen but it is important to acknowledge our mistakes and learn from them. Instead Jack L Woods Plumbing told me that the faucet issue started after they left. There was no faucet issues when they were there. I repeated to them what they told me to just make sure they hear themselves. The gentlemen responded what I heard is correct. The faucet issue happened afterwards.
It is sad because the guy that came over was quite likable. I was thinking of him my go to plumber for some condos we just purchased.
Advise for you, to run a successful business, you should look at the long term relationships and not just a quick $240. you may make it today but lost many more in the future.

Made an appointment and we had to meet him at our home. Left before we got to the house & we were not late..... with COVID we had forgotten about the leak & turned off the faucet for winter. Totally forgot & turned it back on causing damage to new dry wall. Called the plumber again to get him out & no retun calls. He had done repairs for the previous home owner. But failed us.

I ended up using Jack Woods plumbing. Out of the 3 plumbers I looked dinto they were the most fair. The service was absolutely phenomenal and very easy going. Super knowledgeable group of guys. Jim and Sam were so great and very knowledgeable guys. They went above and beyond, even gave me advice on a faucet issue I was having in my master bath. I will be using them for any future plumbing needs. I even reccomended them on the neighborhood favebook page.

Wanted to get shut-off valves installed under 3 sinks, and a 4th one installed for the outside water spigot. In addition, asked to have small leaks repaired for 2 faucets. Dave came out to do the job. He was on time, professional, polite, and competent. I was very pleased with his work. He did explain that one faucet was corroded, so we replaced that faucet with new. We have used Jack Woods several times in last 20 years. This was 1st time that Dave came out, and would ask for him in future. On a negative, I couldn’t find their website, and they schedule about one week out

I'm surprised by some of the other reviews but stuff happens sometimes. We had a great experience with the company. Barry came out today and immediately found the problems we have had with pipe issues and running water. Another company told us we had air in our pipes. This was definitely not the issue. He was able to quickly locate and fix a few problems we had. He was very personable and even played with our dog. When we called we were told it would be about ten days so made the appointment since it wasn't an urgent issue. They called a few times to see if we were available because they had a cancellation and could get us in. They office called to let us know the window of time to expect them and then called back to let us know he was on his way. We are very pleased with the service we received and will use them again if we need to.

Got the job done. They replace my sump pump. This was a huge help for my family. Had very little interaction with service tech. He just told me the problem. I agreed to the repair without getting the price first. I did not find out the price until after the job was done. Guy did a good job keeping things clean and sealing everything back up. This company came highly recommended to me from different people who never met each other. I would use them again.

I had to move my family out of our house due to sewer gas leak that they “worked“ on for over 7 weeks! Eventually, I personally found the issue/source and resolved in half a day (4 hours) with help of another local plumber !!!! Jack woods never found the source. I paid $450 for a solution they claimed was the issue (it was not). 12 weeks later, they have audacity to send me a bill for over $1,000!! Horrible responsiveness. If you want to wait 7 weeks for for someone to not find the issue or fix anything... then send you an invoice for $1,400, please choose Jack Woods.

We have a tub/shower that began to leak into our downstairs ceiling. We found a few leaky connections, and called another company we had used previously to come take a look. They quoted us $500 for replacing a tub spout (with an apartment grade fixture). That seemed a bit outlandish, so we decided to get another opinion, and Jack L Woods Plumbing came highly recommended. Barry wore a mask and was speedy with his repairs. The wait to get on the schedule was well worth the thoroughness and cost savings in repairs. 10/10 will use this company for any plumbing needs in the future!

Jack Woods plumbing is the best hands down. I have used them for all of our plumbing needs and won't use anyone else if I can help it. They do the best work and their plumbers are polite and professional. Tim especially takes time to ensure he is getting the job done right.

Quality workmanship. Also there was a mistake on the invoice and they promptly corrected without hesitation. Good group of people.

In an attempt to replace my bathroom faucet recently the drain pipe ended up crumbling. I called Jack Woods and they scheduled an appointment for the following week (this was in the middle of a cold snap and they were backed up with frozen pipes and mine was definitely not an emergency). The technician called me about an hour before he was to arrive and followed up when he got delayed to update me on his arrival time. He replaced the drain pipe, installed a new sink and new faucet very quickly. Very happy with the quality of their work and the efficiency of the tech! Price was wayyyyyyyyyy less than I was expecting also!

They do a good job. Show up at appointment time. Resolved three fausit problems. Plumblers aren't cheap but everything is well. They are fairly priced. Have used them several times over the years. Hot water heater & other pumbing issues. Will differently use Woods again. Good local company.

DONT WASTE YOUR TIME OR MONEY HERE

While out of town, I called Jack Woods Plumbing the day after Thanksgiving to fix a leak under a second floor sink that was leaking to the first floor. Luckily a house sitter was there to turn the water off and stop any bad damage. A plumber came out that next day and spent over 2.5 hours “fixing” the leak. $347 and a few weeks later, the leak returned.

I called Jack Woods Plumbing to tell them their “fix” had not worked. They assured me they’d send someone at “at no cost”. A different plumber showed up and cuts a hole in my ceiling. Why? I’m not sure... the leak was UNDER THE SINK. He says he can’t find out what’s wrong and leaves. Two weeks later, the leak is back and they sent me an additional $211 bill despite two people telling me it would be at “no cost”.

Once again, I call and they send someone out. This plumber now says I need a new faucet (duh) within 5 minutes. The manager, Rex, said via phone he has no idea how two of their plumbers missed this but never offered any sort of refund. Only to “put the $211 toward the service fee for installing a new faucet.”.. the amount i was originally told I would not have to pay. Even after I sent video evidence of the continuing leak, he hung up on me.

Jack Woods Plumbing:

1. Either took advantage of the fact that I out of town to over charge for hours or they’re severely incompetent
2. They lied to me and charged additional fees after multiple people assured there would not be charge
3. Does not fix the issues and admits to not knowing why they weren’t fixed without offering any refund

After reading the reviews, i know I am not alone in having these experiences. I should’ve read all the reviews before. I’m am definitely writing to the Better Business Bureau to check these guys out and to Angie’s List because they put them as highly recommended. TAKE YOUR BUSINESS ELSEWHERE

At the beginning of October 2020, my kitchen faucet handle broke. I purchased a new kitchen faucet from Home Depot and decided to call my usual plumbing company (Jack Woods Plumbing) to remove the old faucet and install the new one.
Let me just say that I have used Jack Woods Plumbing the entire time I have lived in my home (since circa August 2001) and had always been satisfied with their performance and pricing, that is, until this past Monday, October 12, 2020. The experience I had with the plumber that Jack Woods’ sent out was so horrible that I not only refuse to pay the exorbitant bill this technician left, but have also decided to change plumbing companies immediately. This “bad apple” was so rotten that his company has lost a loyal customer for good.

According to the invoice, the plumber’s name is Tim. When Tim arrived at my home at approximately 3:00 p.m., I showed him to the kitchen sink and explained that I just needed for him to remove the old faucet and install the new one I had purchased. My expectation at this time is that Tim would be in and out in under 30 minutes since a faucet installation is an easy job and there was nothing else wrong. I then went out on my back patio with my daughter and our dogs and left my screen door open so that I could hear Tim if he needed anything.

After a short time, I heard Tim screaming. I got up and rushed inside to see what the problem was (my daughter followed me). The ensuing sight was quite shocking. Water was spraying everywhere, flooding my kitchen, and Tim was yelling at us to “GO SHUT THE WATER OFF!!!!”. As I ran downstairs (all the while, Tim continued his caterwauling), I realized I did not remember where the main water valve was located and I yelled up to Tim that I did not remember. He rushed downstairs and got the water shut-off. To this moment, I have no earthly idea why Tim did not just shut off the supply located underneath the kitchen sink before he began the project.

Once he came back into the kitchen, Tim informed me that he had broken the kitchen water line. Feeling frustrated by the sight of the water covering my kitchen floor, my daughter and I went back outside to wait on the back patio.

After some time had passed, Tim came to the screen door and asked if I would come in and wait by the main water valve in the basement so that he could test his work. Once Tim and I descended to the basement and were standing in front of the main water valve, Tim turned and said to me, “I can’t believe you didn’t help me clean up the water.” Stunned, I replied, “Do you honestly expect me to clean up the mess that you made?!!” Tim responded, “Well, I would of thought that you would have helped to keep my time down so it wasn’t so expensive.” I then told him that I would have thought that he would have turned off the water before attempting to replace the faucet…to which he replied, “Oh no, you never turn the water off. I’ve been a plumber for 37 years….”

I then told him that I thought he would also have had better manners than to come into a customer’s home and after breaking their water line and flooding their kitchen, proceed to scream at them to “TURN THE WATER OFF”. He continued to excuse his behavior by saying that he hadn’t “yelled” at us, he was just panicking. Furthermore, he blamed the line breaking on the fact that I have plastic pipes.

Right before Tim left, he handed me an invoice for $218.75 (see attached). What’s more, I discovered standing water in my washroom (it sits right off the kitchen) and my pantry. The sitting water soaked a couple of loads of clothes I had in piles on the floor waiting to be washed and ruined a pair of suede shoes I had on the floor. Furthermore, the water was still shut off after he left which shows that he did not even test his work. Moreover, when I looked at the invoice, Tim misrepresented the amount of time he was on this job (he arrived at 3 pm and was gone by 4:25 pm); but more importantly, I should not be charged for his incompetence.

Called and clearly stated that I had two toilets that were leaking water around their bases when flushed and that the drain needed cleaned as they weren't flushing properly and they would probably need new wax rings. The appointment was for 10 days later and, in the interim, one toilet started working fine but the shower wouldn't drain. Guy came out and after being here for almost an hour running water and flushing toilets until he made the one toilet gush water out at it's base, told me they don't do drains and I should call someone else. WHAT? I clearly stated the drain needed cleaned and if they, according to one of their people, don't do drains, I should have been told when I called. BTW, the problem was fixed by another company in about a half hour by snaking the drain and removing the partial clog.

I hired Jack L Woods Plumbing to replace a leaking emergency shut off valve. It was about a two week wait between call and appt, but the plumber assigned to my job was polite and professional. I needed to call ahead of time to have the city turn off the water at the street, so I called in to let them know when the water was off and they sent the plumber out sooner than later. The price was competitive with others quotes.

Everyone was very friendly and curious from the office scheduler to the person that came out to our home. More importantly the job was done right, in a timely manner, and at a fair price. Jack Woods Plumbing will definitely be our plumber of choice in the future as well.

Very reliable , quick and professional and stand behind there work!

At a time when many people are complaining that they cannot find a plumber, I was able to set up an appointment quickly for the installation of 3 comfort rise toilets and a faucet replacement. Professional, on time, clean, and got it done! Will always call first!

Jack L Woods has been our plumbing company of choice for the last 6 years. They are responsive, polite and professional. If we have an issue we call them first because we know what to expect. We recently had them come out and remove a section of lead pipe that had started to leak. From the time they showed up to the time they had fixed it only 4 hours had passed. When the work was done they actually adjusted the price DOWN from what was initially quoted.

Well, at one time I had confidence in this company but like many others that posted bad reviews, this last visit was the end for me ever calling them again. I had used them twice before and they did okay. About 6 months ago, I had a leak in a pipe from my wife's bathroom. They came out and fixed it. Last week I had water spots in the same location. I started to call them again and as I was looking up their contact info, I noticed the negative reviews on the website. That told me to just call someone else. So I did. What I found out was that the leak was in the exact same pipe as before. What was done when they 'Fixed It was that one of the pipes was too short and so it was rigged to try and make it fit instead of recutting the pipe to fit the way it should. So in time, it shook loose and started to leak again. Well... After they Fixed it the first time, it cost me another $250 to have my cieling redone. This time, I had to pay for another company to come out to really fix it. That cost me $127. Now I have to have my ceiling redone again. Probably another $250. And the room needs to be repainted and new trim because the water leak has destroyed those also. So now I know why they are not geeting that many good reviews. My recommendation... Find someone else and check the reviews first.

We had a non-emergency cold weather related leak. Understandably, due to all the other weather related plumbing issues, I was told it would most likely be a few days until they could get to us. Imagine my delight when I was called that same afternoon & told that someone was on his way. Josh did a great job - he quickly identified the problem, fixed it & tightened up a couple other things in the process. Great service and reasonable price make me a very happy customer. Thank you!

We recently had Jack Woods Plumbing install a couple of gas lines for the grill and fire pit in our new patio. They sent us Jim Crabtree and his buddy and they both did an excellent job. They were both very friendly, professional and efficient. Their work looks great! I highly recommend them if you need any plumbing done!

Avoid at all costs! This is actually my first negative review, so I don't make a habit of this. But, my experience with Jack L Woods was so horrible, I really do feel like I need to warn people. I am also posting this in my neighborhood Facebook group so that I can hopefully save someone the same trouble we have experienced. The plumbing was OK, but they actually completely damaged both new tub/showers I had done one week prior. I was very, very clear with the plumber that both tubs were new and needed a bit of babying. However, he put a huge gouge in one tub bottom and dripped molten metal (which, of course, adhered permanently) on the bottom of the other shower. The worst part is that when I called to talk to them about the damage, they were completely unresponsive. I have pictures of the damage that I sent to the (great!) folks who installed the bathtub/shower - and he said it looks like unbelievable carelessness. Simply putting a soft cloth down would have prevented both issues. Jack L Woods does not return phone calls when they say they will and is not doing anything about this damage. We need to get it repaired right away since there is a gouge out of the tub and I do not want water gathering there. Yet, it's been a week and they will still not get back with us about how it will be addressed. So, if you do use Jack L Woods do not be surprised if they are careless with your property, damage it, then refuse to take responsibility and have it corrected. I can honestly say I've never experienced such awful service in my life. Please - buyer beware!!

They told us the day the work would be done. Called us that morning to tell us their arrival time and arrived promptly and completed the job well. Even recommended a slightly different way to do they plumbing over what I had requested, which was an improvement. We had one question for them on our bill which they promptly addressed. Good company to work with.

Have used Woods for 2-3 jobs over the last several years, most recently a garbage disposal replacement. On time, professional, courteous, and knowledgeable. Our technician today was Barry and he was awesome.

Excellent service & excellent price! Reconnected my kitchen sink. Had to lower garbage disposal and reconnect facet. Spent 3 hours, various parts, and charged $291.80. If you can, use Tim (106)!
Eco Plumbers wanted to charge $780.00 for the same job.

They came promptly at the time that I was told they would, with a phone call that morning as a heads up. The service was fast, clean, and professionally done. Our tech Jim, did a great job and was very curtious. This was my first time using this company and I wouldn't hesitate to call them again.

My 80 year old grandmother called this company upon the recommendation of a neighbor. Despite their being a ONE WEEK wait, she continued with the company even though she was without hot water this entire time. She ended up going to the hospital during that week wait, and her neighbors met with the plumber. He made one small fix, which ended up not working by the time he walked out the door, ultimately resulting in the hot water heater needing replaced. The company never once asked my grandmother for her approval or gave her a quote, nor did they attempt to contact any family, they strictly took the word of a neighbor to put in this appliance. The neighbor had told us she had hers replaced recently, and it cost her approximately $500. Jack L Woods company decided to install an $875 water heater (gas and only 40lbs) and charged over $300 in labor, with supposed extra time needed for extra parts. They also charged for the initial fix which did nothing to help at all. When confronted about these discrepancies in the bill, the person on the phone was unwilling to make any adjustments, or compensation. DO NOT TRUST THIS COMPANY. They take advantage of elderly women in hospitals, and do anything to make a quick extra buck at the expense of the vulnerable!

I would recommend Jack L Woods. The young man who installed my hot water tank did an excellent job. Was very courteous and efficient and completed the work in no time. I am very pleased with the service and cost. I will certainly use them for any problems I have in the future.

Awesome service, and awesome guy. Was polite, professional, on time, explained what the problems were and what his solutions were and completed the job in a timely manner. 100% recommend using this service for any plumbing needs.

Very happy with honesty and quality of work. Called on Sunday afternoon and Josh told me how to fix problem myself and then have work completed during normal business hours. Berry, truck 114, did great job fixing and helped me solve a different problem with hot water heater. Highly recommend.

Received service from Jack Woods Plumbing to get both outdoor spouts fixed for our hoses. The service agent arrived 30 mins late because he said his knee was acting up so he came into work late, which I understand since she was an older gentleman but it was still bothersome.

When he got to the house he stated that he did not feel comfortable working on one of the spouts because he did not think he could complete the job because there was a small area to work with and it would be hard. I accepted this because it is in a cramped spot, but it still took him 20 mins or so taking a look at it to see of he could make it work, all.of this time I was paying him for laborz

The other spout he fixed in about 5 mins as and we came to find yesterday that his fix now leaks behind the drywall in my basement when the spout it turned on.

I spoke to a manager about my transgressions about the service and they said they would as refund part of the labor due to the service agent arriving late and not being able to complete the full job requested.

This work was done months ago and I have not seen a check or credit from the company. So this was a complete bust on their side.

Tl;dr? You should go elsewhere for your service unless you want service that won't last more than a few months.

Thanks to Josh at Jack L Woods for the assistance replacing the basket strainer in our kitchen sink. I appreciated the friendly service when scheduling the appointment and prompt service right within the window of time they committed to. Saved me hours of DIY headache and bumbling for a reasonable price.

I want to thank and compliment John and Barry for taking great care of me in an very unfortunate situation.
My sump pump died last Thursday night and I was on the verge of a serious water issue. I contacted John first thing Friday morning and even though the business was extremely busy and backed up (no pun intended) he was able to get Barry to my home by 11a.m and in less than an hour the new pump was installed and the situation resolved. This is a class organization with class people. I have used them before at a pervious home and they will be the only plumbing company I will use if needed in the future. Thanks guys!

Asked Bill Compton a question on a possible starved brand new unit over the phone and he was super generous with his time and expertise on a fishbone fix to these units. Super impressed that he took the time to discuss the parameters. If you read this, I would tell you to use them for your service as Bill was super helpful and knowledgeable. Kudos to this group.

I spent a few hours trying all the remedies to solve a blocked kitchen sink. I used Draino, a plunger, a sink snake, you name it...I tried it with no success. I called this company the next morning and a few hours later they came and cleared the blockage. They were very professional and the price was great. Had I known it would be as cheap as it was, I would have saved myself a lot of time and effort. Highly recommend.

Professional plumbers that are prompt, polite, who know their trade.

Let me start out by saying how quickly my call was answered... I called at 730am and had a tech out by 1130am. Bill showed up and was prepared for the job and even saved me some money. I thought for sure I would end up replacing a bunch more stuff. He was very friendly and explained everything as he was doing it. Just a really good experience with this company and Bill. Thanks again:)

I have used Jack Woods Plumbing twice: once to replace a dead hot water heater and a second time to repair/replace a hot water valve and a diverter on a shower control in the tub. Both experiences were excellent, the workers were professional and informative, and I would definitely call then again.

These guys are great. Really helpful.

This plumbing company is just good. I've had them out to my house on several occasions. They make plumbing issues just go away. Great service, great technicians, fair pricing, I'm satisfied. I'll continue have them help me with plumbing problems.

Ask for Tim. Knows his stuff and goes above and beyond. You want a plumber that can answer all your questions, identify the issue, and be timely with repairs.

Very happy with my service call to replace the pull-out hose on my kitchen faucet. Ave was personable, knowledgeable & easily replaced the hose.

So I called them to come and work on my leaking jacuzzi tub the tech comes out fills the tub says it is leaking it was why I called them and then says they dont work on jacuzzi tubs so I get charged a sevice call for them to come out and tell me they dont work on jacuzzi tubs wish they would have told me that from the get go so my tub still leaks and the only service rendered was coming to my house fill my tub tell me it leaks and then tell me they dont work on them

I've been able to rely on Jack Woods Plumbing no matter what job I needed done. Even when I was a single woman, they didn't try to take advantage of me. I hate when that happens! When I wanted a more powerful garbage disposal, they put in a commercial model for me at a price close to the home model. Thanks for listening!

Very helpful. Their schedule was full ...they suggested others to call , however their schedules were also full. When I called again later in the day it turned out they had had a cancellation ...and so my problems were taken care of effectively by 4 that afternoon. Hurrah!

Their technician Jim Crabtree was very professional, punctual, friendly and did a great job . Anytime in the future that I need plumbing services this is who I will call. I would highly recommend this service team. Thank You.

I called them for an estimate, they came out a week later. I showed the man all I wanted done,he wrote the quote and said he let me know.After not hearing back from them I called and inquired why I hadn't heard back.The man took my name and number and here we are a week later and still have heard anything.Guess they didn't need the work!??

I understand my appt window was 10-3, but don't call me at 3 and say you are on your way. I took off of work to get this done. Could have called somebody else who valued my time.

Have used a few times over the years for different plumbing projects. Always great price and highly qualified plumbers. Our families go to plumbers.

Both the gate valve and also sink shut-off valve at my 92 year old mom's house broke so she had no water. They were very kind and patient with her and worked us in the same day so that she could have water. Thank you Jack L Woods!

A huge thanks to Barry at Jack Woods Plumbing. Professional and extremely helpful/flexible. Excellent job on all my plumbing work. Highly recommended!

Technician sent out - phone expert unhelpful - weather provided longer travel time to our house - uncharged bc of this. Couldn't do the job regardless - phone expert lied. WOULD NEVER USE AGAIN!

The service technician was very knowledgeable and professional. He did a great job.
Andrea

Had someone come out for a quote. Still waiting after two and a half weeks. Called after one week and they'd no records anyone ever came out. Still no quote by mail or phone.

Took them 5 days to come out to scope out some work and then I never heard back. They left here promising a written quote the next day. Don't waste your time with these guys.

The guys that came out to do the work did a great job, acted professionally and knowledgeably. I will call them again if needed.

Highly trained professional plumbers! I’ve used them for 13 years.

I've used Woods Plumbing many times over the years and always been very happy with their service and the price.

Their policy is advertised that if one calls the first thing in the morning they will respond that day. A call this morning at 8:05 (which seems to me to be the first thing in the morning) resulted in a response that the earliest available appointment would be Monday. Somehow that does not relate to their policy. Will never use them again.

Quality folks that are going good work. Only go to them for our plumbing needs anymore..

I had a great experience with Jack Woods. Called at 8:30am with an outdoor faucet that broke and it was replaced and operational by 11am.

Plumber showed up on time and was done in a half hour. Made it look easy.

I have used Jack Woods Plumbing many time over the years. They are professional and can fix any plumbing issue you have.

The guys did a great job at a very reasonable price! Very nice people. I would call this company again. I highly recommend!

Really nice and professional. Very fast too . I 100% Recommend and will use them again.

Thank you Mr Barry. I love your professional job; it is so clean and neat.

Came out next day, troubleshooted and week later installed new valve. Reasonable priced!

Have used them several times and work has always been reasonably priced.

Best price on gas hot water heater - installed without any problems.

These guys are great. They did everything they said they were going to do, at the price they said, and did really great work.

Super family business!

Excellent we use Jack Woods for all our plumbing for past 20 years!

They go well beyond what's required and their work is always top notch.

They are excellent, they get a A+

Fast, friendly, thorough service.

Awesome!

Very helpful and personable. Went out of his way to help.

Always a great experience

Never returned my call

Do not recommend.

Fixed my leaks!

Very good people

Good service

Quality repair