GreenBox Heating & Air

Had a new faucet installed in kitchen sink guys did a good job.They did a professional job and were done in a reasonable amount of time.I would give them a high grade mark for there work.yours Frank Ferry

Great job .very professional. Very friendly. Well mannered .

Always great!

Chris L is a professional, knowledgeable tech who arrived to diagnose a problem, went right to work checking pipes in the crawl space and quickly found a solution. Not to mention that he was very polite and left things as clean and neat as they had been.

Seth was great. Talked to me until I understood things. Showed me how to work thermostat easier. Seth is very likable and knowledgeable. I want him to return for next service

Got a same-day appointment. Got same-day repair. Very reasonably priced. Super friendly technician. I was so pleased, I signed up for their maintenance program on the spot.

Brandon was very pleasant and informative

I chose Green Box to replace an old furnace. The furnace is perfect. The customer service is excellent. I can’t say enough good things about this company. While I was out of town during the frigid temperatures here in Lexington, my furnace stopped heating the house. I had replaced my filter before I left town. Green box came Christmas Eve and put the handle back on the furnace where I had not put it on correctly. Problem fixed.

The tech (Braden) was very prompt and helpful and solved our problem!

Great service today for a complicated a/c issue.Technicians worked until problem was solved. Thanks!

The technicians are always pleasant and professional. They show up on time and do quality work.

Company service representatives are always professional and efficiently perform service and maintenance to keep our units working perfectly. I highly recommend Climate Control.

Fantastic people , fantastic work, timely and quality, went the extra effort to find a definite problem before it failed to keep cooling system in top condition

Thanks for the kind and efficient service!

Very satisfied with all communication with company. Technician very informative.

I called to speak to Hannah regarding payments am sending her she didn't even listen to me and hung up.

Laurie, and, Robert Caudill from Green Box

We had a phenomenal experience today.
Unfortunately we ended up with a pump motor going out on our geothermal system last weekend. A technician came out and identified the problem… I was told that our pump motor would probably be “ overnighted”. Which was good due to the cold weather coming in….
Well… apparently the order was not followed up on… so … no pump motor today…
My husband is quite ill with Glioblastoma and… I have a respiratory virus…. Kinda tricky… not to mention our 37 year old parrot…
Laurie set it up so that Robert Caudill would deliver a couple of space heaters. THANK YOU LAURIE!
Robert came in, set the space heaters up… helped move Valentino, helped me reposition my husband, offered to bring fire wood from his house to help us…
Then… asked if he should pick up extra heaters (it was 6:00 )
THANK YOU SO MUCH ROBERT! You brought joyful tears to my eyes… the first in a very long time!

Matt is great and he set me up for fall.

Terrible, terrible customer service. Rude and unprofessional staff that answers the phones. Ridiculously overpriced for their service. Will never use them again. Call Christopher and Smith next time, they don't overcharge and their people are pleasant.

My experience with GreenBox was nothing but positive. They said they would be at the house between 12-2 and showed up right at 12 which impressed me from the start. Brian Wilson (no, he wouldn't sing any Beach Boys tunes) was the representative that worked at my house. He was there to give an inspection of the heating system and I felt he gave it his full attention. He told me that my system was in good shape but that there were a couple of concerns for the future and even took pics of the interior of the heat pump showing some examples of mold, rust and deterioration from moisture were beginning to show up. He also replaced a thermostat that I had been having trouble with and all is now fine. Brian was a very friendly person to deal with and answered all my questions and explained things in a very understandable and professional manner. I had an Amazon Local Deal for GreenBox which prompted me to try them out and I'm glad I did. I will be going back to them for future service in the Spring and Fall for sure and feel confident that they will do a good job and give me fair recommendations. Highly recommend GreenBox. I've read some customer reviews of other similar companies in the area and GreenBox seems to beat them all and I can see why, from my own personal experience.

From the phone call to the technician
Awesome all around

The associate who took my info and scheduled my appointment was very kind and helpful. JD, our technician, took the time to figure out what was causing our problem, and made recommendations based on helping lower the cost of the service. He also explained everything thoroughly and was patient with my questions.

Staff is amazing...exceeds customer expectations. Thankful for their expertise and honesty!

Brandon was very professional and knowledgeable.

Estimate was higher than expected. David was very thorough in explaining everything. Just a little too high.

Communication via text and email were great! Guys were great, very nice, and very informative. Great experience!

J D Sturgill was very professional and thorough. He took the time to explain things about the operation of our systems.

Highly recommend they were very professional and caring

Climate Control is an outstanding service provider that offers top-notch heating and cooling solutions to meet the needs of homes and businesses. From installation to repair, the company provides reliable and efficient services that guarantee customer satisfaction.

What sets Climate Control apart from its competitors is its attention to detail and commitment to quality. The technicians Dawson and Nathaniel that fixed my HVAC are highly skilled and experienced in their work and they went the extra mile to ensure that the job is done right the first time. They were also very friendly and professional, making it easy to communicate with and get the information you need.

Whether you are looking for a new installation or need repair services, Climate Control has got you covered. The team is well-equipped with the latest technology and tools to provide prompt and efficient services. They took the time to understand my specific needs and provide me customized solutions that worked well for me today.

One of the interactions that I have had with Climate Control is their dedication to customer service. They are always available to answer any questions you may have and are committed to ensuring that their customers are completely satisfied with the service they receive. Their team is highly responsive, and they provide regular updates on the progress of your project.

In conclusion, I highly recommend Climate Control for anyone in need of heating and cooling services. Their commitment to quality, attention to detail, and exceptional customer service are unmatched in the industry. With Climate Control, you can be sure that you get the best customer service and the best attention to detail that they meet all of your needs from Hot To Cold.

Ralph was great! He was very personable, knowledgeable, & conscientious; carefully explaining all our options in detail, after checking out our heating & air unit. We greatly appreciated his help.

Matt at Climate Control was thorough, knowledgeable, punctual and efficient. It was a very pleasant customer experience from beginning to end.

The technician was very nice and a pleasure to talk to. I felt like he was there to help me out and not his pocket. He was very knowledgeable and experienced!

Very professional and knowledgeable explained all pluses as well as minuses

Ralph is always great! Got me up , running, and cool!

Great service!! David was great!!

JD was great! Went above and beyond, finding and fixing the issue. Would highly recommend if you are in need of maintenance or repair!

Had an opportunity to visit their facility. Green Box has customer service all figured out. Knowledgeable team of professionals serving Fayette and surrounding counties.

I must say that the service and professionalism that was put forth by the installation team consisting of Nathaniel, Zach, Kim, and Cody under the leadership of Wayne, was exactly what it needed to be.
Various problems and situations occurred during the installation of a new furnace system into a 1973 model mobile home. They successfully succeeded inspite of all the challenges and maintained their composure while doing so.
I really appreciate GreenBox's dedication to the customer and this includes the dedication of the receptionists, estimator, installers, and technicians.
Because they did the right thing, I would not hesitate to recommend them or use them in the future.
JOB WELL DONE!

The service excellent , plumber polite, professional and honest. Left bathroom clean .

Great attitude from Matt and Taylor. Shared their findings and corrections required including time-line. Worn booties, very considerate

I will always go with Greenbox!!My experiences with Gwen,Ralph,Brian,Scott etc..have been nothing but quality.

Good

These guys were awesome had to have them come out on Saturday and fix a sewage pump in my basement came in got the job done very professionally would highly recommend them. I would give them more than 5 stars if possible.

Highly recommend! Always a great experience.

I have been having intermittent issues with my AC unit basically all summer and I finally broke down and called someone to come look at it. I had honestly never heard of green box, but they had great reviews, so I decided to give them a shot. They were able to come do the service call the next day, which was great!
JD was the service tech who was sent out. I cannot say enough good things about JD. He was professional, courteous, and honest. He quickly fixed my issue and got our unit up and running.
As a younger single female, with very limited HVAC knowledge, being taken advantage of is always in the back of my mind. I could have easily been up-sold or told I needed a product or service that I didn't actually need, but I wasn't. JD was both honest and helpful.
I truly appreciate JD's help and will recommend both he and green box to anyone in need of AC repair and plan to use them for any needs of my own in the future.

Brandon evaluated our current system and provided a quote. He was the main reason we purchased our other AC system from you two years ago. Very professional and trust worthy

Matt knew his stuff. Geo thermal is a little intimidating to me. If anymore issues arise, I'd be glad to have him here to diagnose

It was a good experience with Travis! He did a great job! He needs a big raise!!

Matt is awesome!!

Matt is excellent, following in footsteps of Tony who was always great. Matt is courteous, knowledgeable, explains clearly and points out what homeowner can and should do, and remain alert to, to maintain system between professional check-ups. He acknowledges homeowner questions and concerns and follows up on details. Matt is good company, personable and professional. Our dog approves of him.

Matt Barbour, my technician, was prompt and worked efficiently. He recommended an air purifier, clearly explained the benefits, and upon his recommendation; I had it installed. On his way in leaving he notice a leak with my hot water heater, and quickly scheduled an appoint with a Climate Control plumber to check on the leak.
I have always had excellent service with Climate Control, and today, Matt went above and beyond.

If you have a chance to use Green Box and any of their services you’ll be very disappointed if you don’t at least give them a call, very professional from the first phone call to the last handshake of the service team, and everyone in between couldn’t be more delighted with this company. (Thank you folks so much for going far above and beyond what we had discussed you should be very proud of the business that you have and the folks working there).

Great Job!
OUTSTANDING.
Matt is Excellent!

I. Was very impressed with Robert Caudill. He was very personable and professional. He explained everything he did very thoroughly.

David came for a service today, and was well pleased as always. He does his job well. I hope that he is considered a good servant to your company. Jeanie Huron

Before the company changed hands (Coleman Smith) it was run and managed much better and was more customer service oriented. Over the past couple of years the prices have continued to go up, you have to prepay for bundled or packaged maintenance visits and it seems all they try to do is sell you stuff you don't need followed by follow-up phone calls. My last maintenance visit I had to remind the tech to check something he had missed.

Honest and Helpful. I highly recommend them!! Kendall is down to earth and very trustworthy. He has helped my family and I out in several pinches. Phenomenal!

Love this company. Never a bad time even when something needs repairs. They are thorough and professional.

Matt Mekus was very professional and informative.

There was a sensor issue that took some troubleshooting to resolve - no error code on the unit but a safety error on the thermostat. Matt was able to resolve it and got the heat working again.

Robert Means came to our rescue when our air conditioning went out during the hottest part of the day. I felt like he was honest and very knowledgeable! He diagnosed our issue and ended up replacing our ancient thermostat for us that we would have struggled to do ourselves. Very appreciative of Robert!

Robert is awesome. Good dude, knows his stuff, gives helpful recommendations and isn’t pushy about sales. He’s respectful of my home and my family, and my systems always run better after he’s been here. Can’t give him high enough praise.

The repairman arrived at my house on Saturday afternoon. He looked at my furnace (didn’t actually do anything just looked at it). He walked around my yard. He smoked a cigarette in his van. He couldn’t answer any of my questions. Then billed me $139 for the visit, said someone would call me on Monday, and left. Needless to say, my furnace still doesn’t work.

Excellent

Technician was very thorough and performed our maintenance in a timely manner

Robert very knowledgeable, friendly and took time to answer all questions. I would rate Robert a 10 +.

We recently had our Air Conditioner and furnace replaced. We appreciated the quality of time spent with David Masters to present us with different options. When the day came for installation the service men (Jordan, Paul and William were professional, friendly, and knowledgeable, ready to go on time. We would recommend GreenBox heating and Air to anyone considering replacing unit(s) or regular maintenance. Great service. Shout out to Marty and Becky. – Thank You.

9/8/21 update - I would like to thank Aaron for his superb attention to detail making sure the heater portion of my HVAC units was working properly within my home. Aaron provided support and information until the inspection was completed. GreenBox Heating & Air installation team provided superior quality and service! If I have HVAC needs in the future, GreenBox Heating & Air will be my first call. Thank You.

We had a water line break in our kitchen on Christmas day. Riley was sent out and fixed the break, making sure to check all the lines prior to leaving the service call. He was professional, and very easy to work with. Thank you all.

Very professional and trustworthy. Highly recommend. Matt has serviced our equipment several times and find him very professional and solved our issues.

Thank You for the quick follow up and for taking care of us on the parts
epair!

My carbon monoxide detector went off earlier today. I called Greenbox to let them know. They were at our house within minutes. They were very concerned and asked us to go outside while they checked to make sure everything was OK. They were very nice they were very professional but most of all they really seem to care about our family. I highly recommend Greenbox for any needs that they can help you with.

Green Box did our spring maintenance. The technician was friendly, responsive and efficient. He explained all the steps he took to ensure that our system was performing at peak efficiency. I was very satisfied with our tech and Green Box.

When I had an emergency, Greenbox were the first to answer and the first to dispatch, even in inclement weather. Both Jonah and Brandon were hard working, kind, professional, and empathetic. They found the issue and provided me with all of my solutions and assisted me with choosing the right option for me. GreenBox has earned my business and recommendation for years to come.

Phillip did a fantastic job installing weather stripping on pesky steel double entry doors which had confounded others. He repaired gates and generally finished jobs that others had left undone. I would absolutely recommend Phillip and Green Box.

Fast, on time, fairly priced, and courteous. The only place we will ever go!

Would use again

Fair honest

0 stars. Certainly one of the worst HVAC repair companies in Lexington KY!

I had a refrigerant leak in my HVAC system that was diagnosed at initial service visit, charged me ~$90 for diagnostics. First greenbox employee said that he will come back next day to refill some R-410A and my AC should run again. He mentioned that the next visit would be free of charge and he mentioned the R-410A should be replaced free of charge (I think he underestimated the amount of R-410A needed).
Next day, the company sent out another employee to refill the R-410A refrigerant. To my surprise I was billed $250 for the second visit for 5lbs of R-410A. The employee told me the the price of Freon (R-410A) has gone skyrocket high due to the EPA regulations to protect the ozone layer (this is not true I think he was referring to R-22 refrigerant). I challenged the bill and contacted manager who told me the 2nd service visit was free but he still wanted to charge $50 per 1 lbs of R-410A !!! I said I can buy R410A refrigerant for $4 for a 1 lbs in store and was mislead at first service appointment that the R-410A would be free (given that R-410A is $4 per pound on the market not unreasonable to believe after paying $90 for a service visit). I told him he can come back to pump out the 5 lbs of R-410A he put in my HVAC system but he said he could not do that. We ended up negotiating a lower price for the R-410A similar to what more honest HVAC companies in Lexington KY charge (~$20 per 1 lbs). To make things worse the R-410A leak was never completely sealed off and my HVAC stopped working again due to low levels of refrigerant so I had to have another HVACservice company come by fix the leak and refill the R-410A refrigerant just a few months later. Will never use Greenbox again and tell all my friends and employees to not use this company

I would like to highly recommend Greenbox for others (especially who plan to replace their HVAC), and if possible, please contact David for it. He is a very reliable person, and he has good knowledge about HVAC. He knows what is the best HVAC system for my house, and the price was very reasonable by considering the good brand name, Byrant. If you plan to install a new HVAC system, I would like to recommend GreenBox for it and contact David.

Robert Caudill is an excellent trouble shooter and does a good job.

Kept trying to sell services not needed and not broke. Pressured to agree to job without providing a itemized copy of what they were doing. left my unit in pieces... the tech was not knowledgeable and couldn't answer basic questions about electricity. ... NEVER HIRE ANYONE WORKING IN ELECTRIC THAT DOESN'T UNDERSTAND IT!!!!!!!!! How they have a 4 star rating blows my mind. I just hope this guy isn't doing poor wiring. pricing was ridiculous two and a half times for another company... seven times the price to do it myself (and 45 mins... )... DON'T!

Listened to my issue, investigated it, resolved and explained what happened and how to monitor for it.

Thank you Brent for you time and the explanations! Technician got us working.

Installed gas units in both of our fireplaces. Very courteous, professional and hard workers.

Prompt, friendly and very thorough.

We had a plumbing issue. The techs did a great job.They were very knowledgeable and professional.
I would highly recommend them.

Worked on humidifier

Very nice and professional!!

He did a wonderful job and was very respectful.

They came out within hours of me calling. Lori was fabulous to work with my schedule, courteous and explained everything. When Zach came to replace our compressor he was thorough in his explanation and wore his mask for Covid precautions. Very pleased with their service and will begin to have them service our AC units twice a year.

Great job, nice workers, excellent service.

Excellent technician : Seth Morrison, answer all my questions !

Robert the tech that came over was very professional and polite. I’m glad that I chose Greenbox as my

Scott & the Greenbox team have taken such great care of us. Their work is top notch & they are very responsive/quick. I highly recommend Greenbox for all of your HVAC needs!

Still waiting on them to fix issues. Horrible management, and a total bait and switch.

Like working with Ralph. Always on time.

Glenn and jd are top notch. Very professional and knowledgeable. Every tech they've sent me have done stellar work!

Prompt, took time to show me how to turn off gas, check to see if the pilot light was on - and other questions about safety which makes me feel less intimidated if there's a problem.

As usual my experience with both Braden and Green Box was excellent. They installed a new system for me last summer and I couldn’t be more pleased with their professionalism and services. .

Great people doing the job.

Left my Ac and Furnace in pieces after inspection. The tech told me I needed to decide on repairs within 5 mins cause the truck is leaving with the part.... Really?!! 5 mins isn't that something, how fortunate for me. I then called a parts store picked up the part and fixed it myself. saved 700.... took 20 mins. This guy was clearly trying to scam us.

Seth showed up on time and called ahead so I could put my dog up. He was very friendly and professional and gave me a thorough rundown of my furnace and answered my questions. Excellent job overall!

Good morning green Boxwoods at my place around 4 on the 5th on the 5th technician said it was a switch had to replace it and it should work okay well it did yesterday oh, aye. Got up this morning it was 62 degrees downstairs furnace would not come on so evidently it is not fixed please let me know what you can do to get this fixed thank you so much

Glen is great at what he does! Worth more than what he may be getting, better keep a good man that knows his profession.

JD did an awesome job! Very thorough, answered all my questions and also cleaned up another company’s mess from installation. Would recommend without hesitation!

The Technician arrived promptly, had a great personality and was very knowledgeable. He found the problem quickly and had me up an running.

Fast response, friendly staff! I received a text notification about the technician with a photo. Thank you GreenBox for excellent service!!

I used Turbo plumbing for the leaking toilet at my business. I called and they dispatched Kirby early the next day. He solved the problem quickly and was neat.
I trust Green Box and Turbo Plumbing because they are professional at what they do!

Recommended a full replacement of system, next technician fixed for a few bucks in 10 minutes. Untruths to get 5000.00 when only 50.00 was necessary.

The Green Box technicians quickly confirmed that the blower motor for our HVAC system had died. They also quickly found the replacement part and moved some other less pressing appointments around for us, so we would not be without heat during the first cold week of the Fall. We are grateful for their responsiveness and professionalism.

Very good!

When plumbing issues struck, GreenBox was there in a timely manner to take care of my problem. They were courteous, professional, and friendly. The plumbers who serviced our water heater provided excellent service, and didn't mind answering any questions I had throughout the process. If you are having plumbing, or heating and air issues you can't go wrong with this company!

Referred by a friend. I just used Greenbox for a PM on an HVAC unit in a newly bought house. I liked the professionalism and organization of the office staff. And my technician, Nick, was very professional, prompt, knowledgeable, and personable. I’ll certainly use Greenbox in the future based on my experience today.

Very professional and thorough inspection!

They were able to send David out the day I called. He was very professional, polite, and was able to educate me on our issues. He was able to give us an on the spot quote and it was very much to my surprise a lot cheaper than I thought it would be!

Spoke to Lori (Representative) and I explained our concerns and our previous experience (different company) from several days before. Lori was very kind and professional. She was able to set up an appointment the very next day. So nice to speak with someone polite and understanding.

Matt B was our HVAC technician that diagnosed our issue. He was very thorough and explained all of the problems and solutions. He checked EVERYTHING that had to do with our system to make sure that each component is working properly. What a big difference from the previous company we had worked on it. Second opinion was a must!! Highly RECOMMEND the company because of Lori and Matt.

McGuire Family

Very professional friendly and he knew his stuff and they checked things and replace the capacitor talk to me about joining the maintenance program which I told them I had to think about it and get back with you

Great company to work with.

Professional and courteous.

Tanner and Campbell contacted me before the appointment time to ask if they could come early...when has that ever happened?? They arrived neatly dressed and wearing masks and gloves. They listened intently as I showed them the 3 areas that needed attention and then they explained how the repairs would be performed. Tanner used his phone to price the repairs and got my OK before proceeding. They then went to their van to get needed supplies together and got right to work. I could hear them throughout the process...they kept at it for over two hours to finish all the required repairs. These guys were friendly and professional throughout the repair. I would feel great having them in the home with my mother or daughter! I would definitely recommend Turbo to my friends and family.

Great, quick service. The tech, Robert, was quick, friendly, and professional. Highly recommend!

Very positive.

Very professional associate.

Completely blew off my confirmed 12-4 PM appointment window on May 17th 2021, no call, no follow-ups. Took my $16K job elsewhere.

Nice fella

My technician Matt B - from Climate Control Heating & Air was great. On time, polite and professional. We had a major problem; he got our heat back up before night. Climate Control Heating & Air has done use solid for years. Thanks 😊

A story about thier good work they did for my 84yr grandmother

They installed a new HVAC system and did the duct work and everything.
Today the last part of the work they did is being replaced. The duct work was not braced up or wrapped with insulation. They pulled floor insulation down and never put it back up. Where they did such a poor job the duct work has/had separated for the vents and each other. So we were cool the crawl space more then our house. If you ever use them make sure you check their work under your floor. They will lie and everything about how they do it right but it will be wrong. They will not fix what they did or acknowledge the mistakes in inaccuracies that they did. Please be careful when use them either you or someone you trust go under the floor and make sure it done right. That way later you don't have to pay someone else to do the job right behind there so called right job!!

Very professional and thoughtful service provider.

GreenBox, pay attention, you have an employee that is outstanding!! Glen Slone was top notch! He diagnosed and repaired our air unit with professionalism, knowledge, confidence, efficiency and empathy. He kept us updated on progress and also paid attention to detail along with responding admirably to our continual and challenging situation with our unit. Thank you Glenn for your talent and patience! You deserve it!

Very knowledgeable, very professional would definitely recommend. Great service😁

Great tech. professional, knowledgeable, and friendly.

A/c didn’t work. They came at 9 p.m. just a few hours after our call. Robert was professional, courteous, and had our A/C working before he left. Tomorrow he will get someone to help figure out WHY the problem occurred.

We are really pleased with Turbo Plumbing and Kendall/Campbell. Provided great, honest and timely service. Office staff was also great and responsive. Thank you!

Great service. Worked with them for a couple years now and will continue. Get the maintenance plan. When an emergency arrives, you get priority, lower costs, and a discount on parts.

This technician JD was very detailed and fixed the problem so that we won’t have future leaks. The last two technicians did not go above and beyond like JD did today.

Competent & friendly technician. Need a new humidifier motor, quote was expensive.

David was polite and I could tell he valued my time

Fantastic service helped me within a hour I can’t say enough good things about Matt and GreenBox thanks again!!!!!!!

I had trouble finding anyone to work on my older system. These guys got me in and fixed problem all in same day.

I signed up for their Club Green maintenance plan after reading reviews on here. They dispatched Brian to look at my HVAC system and he did a great job checking up on everything, fixing mistakes the company who installed it made, and telling me what I should be watching out for. He also informed me of a few fixes and improvements that could be made to bring the system up to code. Very glad I chose them!

Excellent service on correcting the dripping tub faucet.

Great company! Prompt and courteous and provided same day service. Very competitive pricing as well. We will continue to use them!

We had these guys come out for two installations within a week of each other, as well as multiple installations this summer. Everyone on their crew is extremely professional and they get everything done in a timely manner. Never had any issues and will definitely continue to use them in the future. Excellent service and company all around.

The folks at GreenBox really came through! We needed repairs performed for the sale of home and were in a bit of time crunch. Al Burgess and his team not only met the time restraints, but did so in a very professional and courteous manner. We felt like the work was performed very well, by true professionals, and at a fair price... what more could you ask for? I will most certainly be recommending GreenBox Heating and Air in the future! Thanks again for all your help!

Guaranteed service installation of 3 plumbing issues. 2 faucets and 1 toilet replacenents. Courteous and friendly. Cleaned up and hauled away waste. I highly recommend their plumbing service.

We had our furnace go out. GreenBox had someone out at our house within an hour and had an amazing team here the next morning to replace furnace and A/C. They were on time, very professional, informative and fast. They did a great job getting the new furnace and A/C installed and ensured everything was cleaned up when they were done. Highly recommend!

This company was excellent from beginning to end.. After getting 4 ridiculous quotes from Hvac companies in Lexington ,Greenbox was definitely the winner with the lowest price . They also install quality name brand products. My installers were Aaron and Seth ,they were true professionals . I’m a question asker and they answered every one to my relief they were very knowledgeable. The other Hvac guys that came to give quotes told us it would be a very difficult install . Thankfully green box has experienced installers that made this install look like a walk in the park . I had heat and air in two days . Thank you so much ,Aaron and Seth you guys were great !! If you use Green box heating and air you will certainly be satisfied. They truly are pros . Experience matters and they certainly have it !!

I have used Green Box for a long time now, have always been satisfied with knowledge and service they provide.

From start to finish just a all around pleasant experience. Brandon was very knowledgeable and didn't try to oversell,was constantly in touch throughout the replacement and I can't say enough about the install team of Jordan and Nathaniel. The job was in a crawlspace and to say challenging doesn't do any justice mating up a new system in a old house. The job took a little longer than expected but even as it turned dark,they continued on happily and NOT one time did I see any frustration on their faces or even bad body language. 5 STARS ALL THE WAY!!
I'm a new customer for life
T.Short
Locust Ave Lexington KY

Love Greenbox!! Always professional. Very knowledgeable. Hard working, fair, courteous, clean and just good!

Very professional and informative. Glen was prompt, friendly and thorough.

Service was provided in a quick and professional manner. Glen Slone has done work for us previously. He is knowledgeable and polite. Glen explained everything! We have dealt with other HVAC businesses previously and GreenBox Heating& Air is the best company and provides the best and most expert service and their employees are top-notch!! We highly recommend them to everyone!

Great job

I had 2 tech's come out to my home in two days. Ralph and Brian, both were friendly, courteous and very knowledgeable. Thanks

Quality, professional service.

The plumber who did my job did a great job...He was respectful, knew his job well, cleaned up after the job, and went the extra step to ensure I was satisfied with his work!

Matt was very professional and kept me informed as to what he was doing. The company does a great job of emailing and texting regarding the upcoming appointment and when the technicians will arrive.

Very knowledgeable and courteous technicians. Robert gave great advice about upkeep of an older HVAC system. Definitely recommend them for any plumbing or HVAC needs.

Matt discovered the issue immediately.

Josh was just wonderful. ON time and great.

Braden did a diagnostic and found the issue immediately.

JD explained everything to my understanding

GreenBox was able to rearrange schedules to get out within a day. A text and email were sent to let me know that Chris was on the way. Given the COVID situation, Chris took all of the necessary precautions for everyone’s safety. He was very professional and thorough providing advice for future plumbing needs and precautionary steps. All-in-all, very professional, friendly and provided expertise to me. I would refer them to anyone that asks.

Seth was amazing today. He was so kind. I am so grateful that he took the time to explain our units. Also he was so knowledgeable and answered all our questions in detail. 5 ⭐️ all the way.

Outstanding !

Excellent!

Explained everything to me

Peter Roper is very through and explains everything very clearly (which I very much appreciate) also gave me options and good advice. I hope I get him next time. Peter and the one before him always get here late but not by much. My geothermal unit is working fine after the first week and I expect it to continue to work well.

My air conditioning unit needed service but it actually needs to be replaced. The technician called the office and is having someone call me with An estimate

100% SATISFIED!!!
First of all there's no substitute for the BEST! GREENBOX! They are professional, kind, courteous, knowledgeable, considerate, informative, reasonable in price and patient with their customers and with their service. My furnace quit working and they promptly came to my house, explained the problem, gave me choices with a full explanation and NO PRESSURE. I am VERY PLEASED with my choice and with their service, from their office staff (Becky) to their wonderful and professional Technicians and Business staff (David, Brian, Carl and Kenny). I HIGHLY RECCOMMEND their Yearly Check-Ups. Due to this I feel that my AC/HEATING UNITS Maintenance gave me extra years of service. GREENBOX goes ABOVE AND BEYOND. You won't be disappointed; you'll be VERY SATISFIED!
P. Lewis - Kentucky

Matt was a very knowlegable and professional technician. Greenbox kept in communication with me via phone and text and showed up on time for my appointment. I would highly recommend Greenbox and Matt for hvac work.

Excellent service. Arrived at set time. Completed work in a timely manner. Kept me apprised throughout the install. Discussed with me operational procedures very satisfied

Kendall was fantastic, he never gave up in getting my drain pipe unplugged. I will definitely use your co. Again and will ask for Kendall. He cleaned up and super professional and courteous! Kudos

They were wonderful!

Excellent, professional, very detailed inspection.gave options, suggestions and made follow up appointment.

Came out when we needed them. Right on time. Price as stated. Good job. Small project which will lead to larger ones.

Zach Harmon and the rest of the crew were amazing. Job looks great and they were very helpful in the set up process..would give 10 stars if we could ...josh Lovell was very helpful in getting us ready for the install. Amazing company and people that work there. I highly recommend green box !!!

We can't say enough good things about Greenbox and their entire crew. Our first phone call to getting a new unit installed was less than 24 hours. Josh was fantastic, Cat was so kind, and Nathanial and his partner were so friendly and professional. They have our business and referral for years to come.

We were very pleased with the technician Glen Slone that serviced our system. Greenbox has been very prompt to come out for any service call.

Excellent company all around.

We lost our A/C on Sunday and called GreenBox VERY first thing Monday AM. We got the finest HVAC Team that (a) diagnosed the problem, and (b) offered me a repair or replace option. We disclosed that old Bertha was installed in 1993 I got the best question, It's up to you, what do you think?

With the walking encyclopedia of HVAC knowledge GreenBox Representative answering all of my questions I chose a new unit that fit my homes needs and my budget. That was Monday and then the TEAM went into action. By 6:21 PM on Tuesday we announced, We are freezing!! Mission accomplished, THANKS to the WHOLE GreenBox Team.

Fred Huntington

Matt was thorough in checking out the geothermal system. I would recommend him.

Great job!!! Showed up on time and very professional! My AC works!!!

We love Matt Barbour

GreenBox deserves 10 stars!!!Their response time, professionalism, customer service, service techs, installers; they are all top notch. Tristan is amazing she always works so hard and diligently to make sure her customers are taken care of. Hannah and Deborah are always eager to assist and answer any questions you may have. Robert is the technician that usually comes to my property. He is very thorough and explains what's going on in detail. I have dealt with companies that will just charge a unit with freon(it's not cheap either), having you to believe that the issue is resolved only to have the freon leak out and waste your money. This doesn't happen with GreenBox, they will be honest and upfront with you... I have reached out to them several times this year for help and over the past year we have built a strong rapport together. About a month ago on the hottest day or the year so far, I had a compressor go bad. I contacted Tristan right away because I needed that unit up and running within a day. Understandable they were booked all the way into the following week and getting a compressor on short notice was wishful thinking as well. But somehow they managed to get a replacement and Paul the Service Manager, actually came out himself the next day and replaced the compressor. Paul is phenomenal!! I was desperate to have that unit repaired immediately; he knew this too and personally took care of the issue himself. Even the guest was impressed that it was repaired so quickly. That moment meant a lot to me personally and professionally and it solidified the already growing trust, they pulled through when I thought it would be impossible. I am forever grateful to everyone there... GreenBox is the only way to go!!

Excellent and professional.

Braden was really great, even after I fixed the thermostat he still went into the crawl space and checked the filter.

Taylor has visited us twice recently and is very nice. He is capable and patient. He explains thing well.

Jordan, Aaron, and Zach, I believe those are correct, did a very, very awesome job with our installation of heat/air system. They were super informative, very professional, and we are so very pleased with the outcome of the project. Our house is so nice and warm compared to what we had with baseboard heating. Thanks so much, guys - Job Well Done!

We had a stopped up kitchen sink, & Logan came on a Saturday to unstop it. It took a while as it had been draining very slow for a few months, therefore it needed lots of work! It was on an emergency basis, & it was overtime work & we spent a lot, but it was well worth it!

Excellent Technicians and Courteous. Highly Recommend Green Box.

Wonderful experience! This company and the employees were great when my furnace needed to be replaced.

Greenbox has done a fine job.

I had a great experience with Greenbox HVAC. They were very professional and courteous. They arrived on time and completed the job quickly. I would definitely recommend them to anyone looking for HVAC services. Thanks Andrew and team!!

Came back and lit hot water heater pilot light at no charge!!

GreenBox is EXCELLENT! The prices are reasonable, their service people are polite, courteous and clean. A serviceman came out in muddy January and put shoe covers on his shoes so he wouldn't track mud & dirt on my carpet. They are there when they say they will be there and notified me when they were on their way. I can't say enough good things about them! You won't be sorry you called them.

DENZELL was very friendly and professional. Spent the time necessary to diagnose and fix

Called this morning due to a lack of heat. The technician, Braden, was here within the hour. He was thorough and explained the problem and repair. Very satisfied with the service.

I have nothing but good to say about Green Box and it's team members. Peter and Mike were fantastic! They were very curteous and polite, as well as respectful of my home. Peter put in some long, hot hours trouble shooting and solving a problem with my A/C. When he was done, he thoroghly explained what he had done and considerately answered all of my questions. In my experience, Green Box was quick to respond, arrived on time and can be trusted to send hardworking and caring technicians.

Nate, the Green Box technician came to my house for a free consultation on my package terminal AC&Heating system. He did an outstanding job on explaining to me the most cost effective approach to solve my problem. This has been my experience with Green Box over the years in both HAVC and plumbing. issues. Always efficient, timely, professional and the nicest people you would ever want to meet.

Wayne and Jordan were great to work with! They were patient and thorough and didn’t leave until the job was done correctly. Would definitely recommend them!

Love him to death, y'all could have not send a better person then you have he was perfect in everything thank you so much he explained everything to me and show me things

Heavy schedule placed me a day out but assured if an opening came up I would be notified. Sure enough an appointment was made a day earlier than original time and I was taken care of in less than an hour. Great people and quality service from making the appointment to notifying the status of service times to arriving in the window of time scheduled.

We have been customers of Climate Control for over 20 years and have always been satisfied with the service.

The workers themselves were good even though they did not accomplish anything other than telling me what I already knew about replacing my water heater. The business practices and lack of transparency from the company itself is what is discouraging for new home owners. We were informed about $99 diagnostic fee, which is fine and understandable. But failing to inform me that the hourly rate, FOR EACH EMPLOYEE, was $97.50 per hour. For 2 people to look at something and tell me I need a new water heater cost about $298, is ridiculous. Granted, if I knew about the rate initially and knew I would be paying for 2 people to show up and not fix anything, I probably would've passed and went somewhere else. The work your workers do may be great work, but not informing a customer up front on what to expect to pay has lost my trust in this company.

Super quick service, text alerts, and great people! For a small business owner partnering up with accountable people is paramount and you won’t go wrong with Green Box!

My entire experience was outstanding. The dispatcher promptly scheduled a service visit. JD, the technician, immediately diagnosed the problem. He quickly make the necessary repairs including some adjustments to prevent the problem from recurring. A very satisfied customer.

Professional and friendly as usual!

Knowledgeable, punctual, polite

Hannah saves the day! She advised us of what to do and who to call and then had two technicians at my home within 30 minutes. Thank you!

Aaron was professional, courteous and fixed the duct work as requested. All of the Greenbox staff/employees have been very professional. We would recommend Greenbox.

Matt showed up early (yay!), diagnosed the problem with my furnace, ordered a part, and will be coming back later this week to take care of the problem once and for all. Excellent service! Thank you, GreenBox!

Very efficient, knowledgeable, personable, explained everything thoroughly. Great job

Very knowledgeable and fast and came here when I needed them appreciated the service

Awesome Company!!!

Stayed until job was finished above and beyond

Glenn responded to get our AC back up and running. He was polite, efficient and explained his assessment and repair as he worked. He restored our AC (outside temp 93), and provided an assessment of the condition of our almost 20 year old system. We requested an estimate be done for a new system. Nate responded the next day and gave us detailed estimates on several systems. Both men were more than pleasant to work with. We did choose to have a new HVAC system installed by Green Box.

GReat communication from everyone. keep up the fantastic customer service

These guys and gals are top notch.

Great response, great attitude and quality work. can't ask for more than that.

Great job done

This July my downstairs AC Unit failed and knowing it was over 25 years old, I knew it was time to just replace it so I call Greenbox to quote me a new unit. Their Sales Rep, Sam Maybriar came out that same day and looked over my entire system and made a recommendation on a new Bryant Unit which I selected and they actually scheduled the installation the very next day! The installation team led by Zach did an awesome job in the entire installation from start to finish, explained everything and also cleaned up all the mess before leaving which we really appreciated. Sam Maybriar, our sales rep even stopped over during the installation process to ensure everything went as expected and in less then half a day I had cold air conditioning back in my home! I couldn't be happier with Sam and his team on the job they did at a very reasonable price and would highly recommend them for any HVAC or Plumbing issues! 5 Stars!

I am so overjoyed with the service, and professionalism, and just plain kindness that the technicians, Paul and Braden showed me. In addition, Paul helped me through an emergency situation that had me absolutely panicked! I highly recommend Green Box! Everyone from the first phone call to the final repair are outstanding! I will never use anyone else! Thank you so much!!!

Glen did a great job!

Matt is always a pleasure. He represents your company well.

Tech charged me $99 to tell me my AC needed a recharge of freon. Stated there was a leak in the system somewhere but didn't even look. The issue was in my evaporator coil in my crawl space and the tech never even looked at it. I feel I did not get the service I paid for. As he was about to leave he also quoted me an outrageous number for a recharge. No thank you and I'm not using greenbox again.

Technician was thorough and explained about one small problem area. Personable and polite.

Nathan did a great job explaining the water filtration systems and Kendal did an excellent job installing them

Jordan Did a great job of explaining what happened to a newly installed geothermal unit and why we were getting an error message. He was adid a great job of explaining what happened to a newly installed geothermal unit and why we were getting a error message. He was able to repair.

Courteous, respectful, knowledgeable and professional.

Installation was professional, top quality The 2 installers,Jordan Foster and Braden Bryant, were careful, clean, quiet, and pleasant. They finished when they said they would.

Expensive, but what this day and age is not. Professional service! I would recommend this company to friends and family and would use them again if I am in need.

Thank you all for the quality service and help. Seth the technician even helped catch my crazy dog who got out the door. Thanks again!

David Masters is great to work with. He is honest and very knowledgeable when it comes to heating and air.

Heating messed up at 12:00 in the mornin . Ralph came out and it seems to be fixed. He was very nice and professional, thank u

In short, we had 4 feet of water flood our basement and damaged our furnace unit. We needed a unit installed and contacted Green Box for possible service. I will recommend this company to everyone. The price for a new unit was very reasonable and the install was very quick. Anthony, Robert, Nathaniel, and Becky were amazing to deal with and the customer service they gave was top notch! They answered every question we had and constantly updated us throughout the service.

This is an awesome HVAC company and they will get the job done professionally and efficiently.

Thank you again!

Always pleased with Greenbox! We’ve had them install full units in a past home and trust them with our maintenance in our new home. Seth is a true HVAC expert!

Matt was the perfect technician. We are very pleased.

Scott, the estimator, did an excellent job of assessment and planning for replacing, due to age, an existing unit at my home

Green Box is great! Jonah was very courteous and professional.

The guys arrived on time. They were quick and efficient. Very professional as well. Thanks again.

GreenBox was amazing! My HVAC system had to be completely replaced. GreenBox has the best price and the quickest service. I got a quote one day, and the next day, they were replacing the unit! Thank you GreenBox!

I had an appointment concerning a toilet leak. Robert showed up early and was super professional throughout the entire visit. He was knowledgeable and checked every aspect of what could be wrong.10/10 would use again and will recommend to anyone needing plumbing work done.

David is an excellent technician and very professional. I always feel better after he checks and maintains our geothermal system.

Jordan Harm and his team from Climate Control Heating and Air did a great job installing our new Furnace/AC Lennox System. We received great communication from beginning to end. Brandon gave us a very fair estimate for a Lennox model.
We are very pleased and glad to be able to say this !!

My service was outstanding. The technicians were courteous, thorough and effective. I would use them again in a heartbeat!

very nice and friendly and got the job done would recommend

A friend referred them to us.... I'm glad we called them cause they quoted us a cheaper price than the other company and they had financing options as well and that was a plus...Josh, Jonah, and Jordan these guys were awesome they did a wonderful job i would definitely recommend them to anyone

The sales person Scott was very prompt and provided the estimate invoice expeditiously and timely. He was dress for COVID19 pandemic and I really appreciate his professionalism. Upon my my selection of them, the installers all were very courteous and arrived promptly to install the equipment. They too was dressed in recognition of the COVID19. I was very appreciative of the service. I'm hopeful on 5-14-2020 when the weather is reported to be high 85 degrees, my new cooling system will satisfied my needs.

Was good

Our technician was prompt and professional!

They were very friendly great customer service.

Very good tech. Fixed it fast. Good job man!!!

Ralph takes excellent care of my heating and air system and he's a trusted friend.

Spoke with Josh Lovell who gave us a very thorough breakdown of the condition of our heating & air units. He then quoted us pricing on several options available to us making sure to replace our system while pointing out the best bang for your buck units. Josh was very informative and willing to answer any/all questions.

JD is the A-Team!

All the technicians that came to check out the situation and repair everything very nice very professional I would recommend them anywhere

Installed a new system for us - went great! Scott kept us up-to-date on everything - he is AWESOME!

Greenbox (and their plumbing company Turbo) did an excellent job replacing both our gas furnace and hot water heater. They were able to do the work quickly and efficiently all in one day. They took the time clean up after they were done and did a great job at communicating with us through out the process.

I am very impressed by the customer service I received at Greenbox. The person answering my call was kind and had a sense of urgency to address my need. I appreciated the text correspondence and the ability to coordinate timing of the technician’s visit. It was also great to see the technician get the problem quickly and provide an estimate to fix the issue while at my house. He then had time to actually do the work in one visit. I will call Greenbox again for my HVAC needs.

Very knowledgeable and fix issue with new furnace. Good to know these new furnaces have alot more safety features !!!

I called this company to address an issue of the filter size in my heating/air system. Upon their arrival, the technician opened the unit up and found 3 filters at the bottom of the unit which were there before I moved there. He told me the filter that I had placed in it was the wrong size. I asked him what size did I need and he told me without even measuring the area. I went and bought the size he said I needed and it was too big. The company charged me $89 dollars for nothing. Called office and they had no explanation. Not professional and will never use them again.

They were a hour late, but were very responsive after calling them about being late and 2 guys showed up and got it done in no time. The were very helpful/friendly with my questions.

Tech was super knowledgable and worked the problem very efficiently

Hannah was very professional got me taken care of quick and efficiently! Thank you!

Josh diligently and patiently walked us through all of the options for a new system heat pump blower and AC unit, and make great recommendations. The installers, Zach (the lead) and Christian were everything one would want: they were on time, personable and friendly, and professional; they worked really hard and did a great job on the installation; they checked their work and made sure it was correct before they left; and they did not leave until we had a complete understanding of the new system, how to operate it, and all our questions were answered. They did this all in the blazing heat and direct sun. Five Stars to Josh, Zach, and Christian. Perfect!

Glen arrived promptly and properly assessed situation and equipment. Had us back to calling within an hour!! Great service GreenBox!!!

Excellent service and installers.

Arrived on time, completed work within the time estimated for the job, and very professional. The work done was high quality work, with attention to detail.

Excellent service, repair person went out of his way to give us an update on our system.

So my heat went out last week and I decided to have the system replaced. So I went through several companies to see who could give me the best price for my budget and Green Box and Dave gave me the best deal. On the day of the installation the two guys Chris and Blake showed up on time and did a great job on installing the new system. I was very pleased with the service I was given.

We've been using GreenBox for a number of years and have found they are very professional. During this time of the Covid 19 pandemic they have adjusted and instituted safety changes for both their employees and their customers. We appreciate it!

The serivce I was provided by Glen with Greenbox was above and beyond! I cannot say enough good things about this company and the service they provided. Glen went above and beyond to make sure I was happy and satidfied with the service he provided and that everything was working properly. They were very responsive and timely in addressing my issure with a HVAC unit not working when we were bringing my MIL home on Hospice. This will be the only company I call for my future needs!

Plumbing. Cleaned out the sink. Good job.

Robert Means knows my house better than I do after years of service.

When we called there was a person at the phone.
And telling us about the price and what they was going to do.
The two employees they sent with a very professional I would not have no problems giving their name out greenbox heating and air to others in Friends

Dawson, Nathaniel and Jordan were timely, extremely polite and neat. They kept me informed with what they were doing. They cleaned up after themselves. They didn’t leave until we were comfortable working the new system ourselves. Highly recommend these men with Green Box for all your HVAC needs.

Plumbing

Jordan and Hayden did excellent work . They got rid of my old unit and now my heating and air are working correctly . They were very professional and now I am happy with the job they did thanks guys !!

As always, I was very pleased with Greenbox. They are courteous and knowledgeable.

My Dad’s AC wasn’t cooling and his house was almost 80 degrees at 9 pm. Called Green Box, Hailey returned my call, quickly and was super helpful and so sweet!! She texted me a photo of Matt (which is such an added bonus, knowing who was going to show up at your door, late at night). Matt arrived around 11:00 pm, was very courteous and helpful. Problem was diagnosed and fixed in under 30 minutes!!! Loaded him up with some homemade cookies and a drink and sent him home to his understanding wife! Thank you for such a quick response and solution! You all are THE BEST!!

Riley and his Turbo associate did a great job fixing a plumbing leak. They were available after very short notice and fixed the problem quickly and well. Turbo will be my go-to plumbing co.

They diagnosed problem with heat pump
and replaced faulty part and installed surge protection.

First time using greenbox. And very happy with our technician Chris. He was professional and kept us in the loop for everything he was doing. We are ready for the summer now.

I was pleased with how quickly the response time was when I called for a technician to come out. Carter was very professional and did a great job explaining the issue we were having with our unit. Great job!

Robert came out today to do my winter maintenance. He was on time, friendly, and very efficient. I got a text letting me know who was coming to the house and when they were on their way. I love how informed I am about who’s coming and when.

The office staff were very polite and eager to help unlike their competitor I had just called minutes before. The service technician, Ralph, was excellent! I am very pleased with their service and will always call Greenbox for my HVAC needs.

Tech David Farmer was prompt (as usual) and efficient. Problem was correctly diagnosed and repaired. He went above and beyond cleaning up some debris created during the job-I had told him I would take care of it. By the time I made it back with a broom and vacuum the place was as clean as when he first walked on.

I have always had great service with Green Box. Thank you

Did a good job

Efficient, knowledgeable, pleasant.

When our gas furnace was out, Greenbox gave an estimate of $575 to replace a $20 igniter. The technician, Ralph, stated that he would most likely break our furnace while trying to do the repair. He insisted that we go ahead and get an estimate on a new furnace.

We sent Greenbox away without doing the repair, and waited two more days with space heaters until our favorite independent HVAC contractor could come. After a few hours and less than half of the Greenbox estimate, our furnace was back up and running. Next time, I won't bother calling Greenbox.

Robert was fantastic

Peter Roper was dispatched to a house that I own that has a #1 fuel oil furnace. These furnaces are old school and I was surprised that Peter was not an older individual and that he was so knowledgeable about these furnaces. Peter was very professional yet personable. He was very patient with my daughter and myself when he explained the process to bleed the supply line when it got air in it. If I need to make another call for service I will request GreenBox to send Peter. GreenBox can be proud of their employee Peter Roper.

Everyone from the office to installers were very professional and courtesy..would definitely use again and would recommend..

Robert coddell was the nicest most knowledgeable tech we have used. He was a five star plus. We’d like him to be our full time tech. He is an asset to green box In every way.

Michelle Turner Wells

Very knowledgeable and honest

Had a heating problem they were there in little of no time diagnosed the problem was thermostat was bad replaced it had heat again in no time. Thanks!!!

Great service .

Worked with Brandon on determining exactly what the right system would be for our home. He took time to look at our home, analyze our unique needs, and problem solve solutions. He even took time to help me figure out what to do when we discovered a roof leak while looking at the duct work in my attic which was something that neither of us expected to find. Highly recommend Brandon and his team.

We enjoyed J D's composure & his ability to work while explaining what he was doing. He even took pictures so we could see what he met since my husband & I do not walk or stand well.

I'm in love with everyone at Green Box. Everyone has been GREAT helping me so much❣️❣️❣️❣️❣️❣️❣️

From the beginning to the end of a wonderful great service. Hannah set up appointment and Mr. Kenney was on time, courteous, knowledgeable and explained what needed to be done and was efficient in completing the job. THANK YOU GREEN BOX!!

They were on time, professional, and cleaned up after themselves. The HVAC was fixed in less than an hour. Great service.

Competent and thorough. Explains everything well.

Geo thermal system thermostat is going bad so Matt picked up on it early

Excellent service. Tech was very knowledgeable and very professional. I would definitely recommend them.

I am well pleased. I trust David and am confident he is customer oriented.

Had a wonderful experience with Greenbox. As a home inspector, I hold HVAC specialists in high regard. This is the premier HVAC company in Lexington. I recommend them to all of my clients and they have not let me down!

Love our Climate Control Team and our quiet efficient HVAC system.

Taylor and Wayne corrected my problem with the exhaust vent.

David did a top 10 job!

Glen pulled into my driveway at the exact time he was scheduled. I had received a text he was on his way prior to that.
He was kind, respectful, professional at all times, and gave great explanations of his findings and his work. I fully appreciated the service.

This company was very professional and did a fantastic job they did not price gouge or take advantage. I would strongly advise that this is the best company in the business. I would give more than 5 stars if possible

Zach, Nathaniel and Aaron were prompt, on time, polite, conscientious and knowledgeable. There were no surprises, the price was exactly as quoted, and they cleaned up when finished. You would never know they were here! Proficient and excellent work ethic. Ill recommend them to everyone.

We had water dripping through the ceiling from our A/C. The technician, Braden, did an in-depth and very thorough analysis of the system and soon found that a defective valve at the evaporator coil was the problem. Plus he found that the parts that need replacement are still covered by warranty. We are very happy with the service we received from GreenBox, we got competent support the same day we called!

Hunter was both professional in his approach to the work and the neatness he carried it out with. I am very pleased with all the work your company has done for me over the years.

Brandon did an amazing job. He was very professional and is a dying breed of man in this world of sleazy con artists and yes men. If I need anything more done I will do it with this company.

Another great visit from GreenBox, as usual! The technician was friendly, professional, and very knowledgeable! He got our gas pressure straightened out and even identified an issue with our gas meter that we’ll have to follow up on.

Happy with the service.

Always on time and always courteous. Texts keep you aware of when they are on the way and a picture of who is coming. We have used them for years. Always satisfied. But no masks ! A disappointment.

Bad company. Don’t recommend. over priced.

Great Company - have used them several times. Always prompt, professional and deliver fair prices - highly recommended
Hunter

Very professional and dependable. Matt Barbour is excellent.

I can’t express enough my displeasure with Green Box heating and air. If we had any choice at all in who services our apartment complex, it would be anyone but them. We’ve had over a years’ worth of issues with them, including zero communication, failure to fix our problems, missing appointments, inconsiderate technicians who destroyed our bathroom drywall and covered our possessions in dust, and let me emphasize this, our 8 month old unit is broken. Again. For a second time this year.

Seeing their trucks drive around makes me hot to the touch, find anyone else in the Lexington area. Green Box is a total waste of time (and over $10,000).

Fixed the problem so quickly and was courteous, pleasant and knows his stuff.

Outstanding serviceman Stuart

Tanner and Hunter were awesome.

As always the job was approached professionally and knowledgeable courtesy. The issue was correctly and quickly resolved. Whoever is in charge of recruiting, you’re doing a terrific job! Thank you all!

GreenBox does excellent work diagnosing my client’s HVAC issues. They are prompt and always provide great advice.

They responded quickly to my water heater emergency, made two recommendations (one tank, one tankless), allowed me a little negotiation, and was able to install the same day - even though I didn't say go until 1:30pm. Professional technicians were excellent. In fact, the two guys (Phillip and Tanner) worked until 10:30pm on a Friday to make sure it was setup an running correctly - including running a new gas line from outside to my HVAC closet. They went above and beyond! I was so glad to be able to get the dishes done and take a shower that evening!

He explained and showed pictures of what was going on at 29 second street in the air condition unit and the bill. I was very impressed with his knowledge and the willingness to answer questions. Great job!

Prompt, courteous, knowledgeable. They came in to take a look at my AC issue the next day and kept me informed about the status of the part order. Repair was done promptly.

Good professional work. Heat pump OK for now, it may have defective system as this was the .7th trip.

Had maintenance check on air handler and outside unit and quote on correcting some issues with drainage of the unit.

Very nice, professional and helpful!

Very pleased.

Robert was friendly, professional, and on time. Thanks for the fall system checkup!

Technician was professional and told me exactly what and why he was doing what he was doing.

Had to turn on emergency heat this morning. Never had to do that before.

Matt did an exellent job

Very promptly took care of an old broken upstairs air conditioning unit

Chris is the best!

Reliable company who hires only the most qualified and courteous employees.
I highly recommend Greenbox and Turbo Plumbing.

Nathaniel, Devan, Logan and Dawson are all very professional young men. They executed their jobs really well; they were knowledgeable, attentive to detail, & kept high standards when completing the job. It was on of the cleanest jobs I have seen. I really appreciated working with them.

Polite, well masked, experienced is what we want in someone who comes into our home. He explained the issues, the follow up and we were pleased to be off emergency heat. Thank you

Prompt, nice, honest

GreenBox and their employees are simply outstanding in the field. From reminding me of upcoming service dates to the Best technician in town, Matt Barbour!! He is so knowledgeable, kind, respectful and thorough in his work!! So glad they are on my side and take such good care of my heating and air conditioning needs!!
Thanks to All!!

Technician David haney done a great job would highly recommend to everyone.

We had some minor issues since the new system was installed. Lights were dimming, the blower was louder and stronger than our old system and we thought we may have been oversized, even though it was the same size unit as the old. Bairy came out and found a couple lugs on the breakers were a little loose, so he tightened them. This appears to have resolved the dimming issue. He also explained that the reason of being a 1/2 ton oversized for our home and how it shouldn't cause any issues. Last, he fixed some louvers in the closet that our indoor unit sits in. He made the louvers wider, which seems to have helped but we also have to get use to the new system. Thanks Greenbox for working with us to make this a smooth transition to a new unit.

The entire organization of Greenbox are very professional and skilled in their industry. The service technicians take the time to explain what and why things are going on with your HVAC system and provide information on what’s next. They explain options and allow you to choose. Thank you Greenbox for providing excellent communication and services.

I can’t speak highly enough of this company. From the customer service, to the pricing, everything was top notch! Hannah, the lady that assisted me was great as well! Would certainly recommend this company for any of your HVAC needs.

This place is really expensive, and they really nickel-and-dime you.

If you're looking for superior service, this is it! GreenBox is run with the highest integrity and an exceptional team.

HVAC yearly maintenance service performed today for heating and cooling don’t see that option above. Thanks

Very professional and knowledgeable.

Had a great experience with Robert Caudill as my technician. He was very friendly and patient when talking to me and explaining everything.

My experience from the initial phone call to the service was excellent. Both Lori and Taylor were personable and friendly but moreover, they were professional, knowledgeable and efficient. Taylor was very thorough and explained everything to me in detail when he was done. In a nutshell, I’m wowed! Thank you!

The tech had a cancelation so was able to bump up our appointment. Robert was professional and friendly. Followed very strict covid regulations which we appreciated. So far our experience has been a positive one!

Courteous

Andrew was awesome. Very customer first in his demeanor

My experience with Green Box was very good once they gave me excellent service once they understood what my problem was . I would say that they can be flexible and understanding once they know what your problem is .

Called for appointment this morning to check AC unit. Matt Barbour was here at 12:15 PM Matt throughly checked AC unit to avoid replacement. End result is replacing 25+ year old unit which was time. Matt was very professional and courteous. We will continue to use them in the future. Highly recommend!!

These guys were on point with the total installation. Explaining all the steps from start to finish. 👍🏻👍🏻👍🏻

I was without heat on a cold day. They sent Chad exactly the time they said they would. He was an agreeable young man, had my heat fixed in no time and explained it all to me. Good job!

We love this company.
Robert was right on time, professional, friendly, and informative.

Wonderful service

Everything was explained in detail before we chose them. We knew exactly what we were getting for our money. Would highly recommend.

The technician (Seth) was very professional and friendly.

The technician was very nice and straight forward and fixed the problem as quick as possible.

I woke up in the morning with no heat, called Greenbox, and they had a tech at my house only a few hours later. The rep was professional and knowledgeable and was able to restore my heat immediately. The price was right and the timing was amazing! Thank you for your excellent service.

JD was great. Listened to my concerns and fixed the problem! Thank you!

Fixed my shower super quick! Thank you so much! I will use Turbo again!

David showed up early to fix our AC. He was knowledgeable, experienced, and polite. He diagnosed and fixed the problem quickly, yet put the effort in to get the job done correctly. Would recommend to others.

I assume there is new ownership because I was stiffed on some warranty work a few years ago where what should have been a 15 minute job (where I alerted the technician that the problem was in the outside unit circuit board) ended up costing me over $400 in labor. When my high end thermostat went out I was advised it was under warranty, but wasn’t in stock. The weekend was set to be hot and I was scheduled for surgery later that day. I voiced my dismay regarding the prior experience and was told that a temporary thermostat could be installed that day at no charge which was done with just enough time for me to have my surgery (plate and screws in a fractured clavicle). Today the replacement thermostat was installed at a significant discount. Thanks!

Exceptional in every way

Nate was very efficient and thorough in quoting a new HVAC system installation.

On-time, friendly and professional. Explained all aspects of the job, went over options and details, explained materials being used and benefits, one cost all-inclusive pricing sold me!

David was very knowledgeable about the Heating and Air Conditioning business. He discussed all scenarios involved in getting our systems replaced.

We replaced our system and the tech's were very professional and very helpful and answered all our question's the work was done in a timely manner.

The team of young men were thorough, polite and professional. Great

We have used Climate Control ever since we moved to Lexington 5 year ago and couldn’t ask for a better experience. From installation to maintenance calls, they are very professional and knowledgeable. We wouldn’t even think of using anyone else!

We're having issues with our upstairs HVAC on a new construction completed in November 2020. Since completion the system hadn't been able to keep up with heat demand in the winter or cooling demand in the summer. All the bedrooms are on this floor along with one home office and they routinely reach 65 degrees in Winter and 83 degrees in the summer. It's an ongoing issue that the builder and Greenbox are aware of.

Glen Slone came out today, 6/16, and was very professional. He tested everything thoroughly and tried various blower speeds and freon pressure. Finally, he performed a manual-j calculation and for the number of runs and square footage we have, the supplies are undersized at 6-inches instead of 8-inches diameter. There are less returns and they are undersized at 8-inches instead of 9-10 inches diameter. In short, the blower speed doesn't change anything because there's so much static pressure in the flexipipe that the blower and condenser aren't able to do their job and cool enough volume of air.

Glen is going to meet with Paul Mattox and set up a plan to upsize the duct work and properly size all of our supply and return runs. The builder and Greenbox should be covering it under warranty.

I'll update the review as things progress and if the issue is fully resolved.

Larry and Devon replaced gas line hook-up, installed new gas range and moved old range to porch for trash pickup tomorrow. Super nice, professional, knowledgeable and answered our questions.

JD thoroughly explained issues with our system, i appreciated his concise but adequate recommendations. He was respectful of my home and time. I was very pleased with our appointment and felt it alleviated my concerns .JD helped me formulate a plan to meet future needs. Thank you Green Box for sending this very qualified man to assess our present unit.

Taylor was fantastic! Problem solved

Greenbox is the most responsive, honest and professional of any HVAC company I’ve used. I’ve used them three times to install new heat pumps in my house and rentals plus service calls. I’ve had nothing but positive experiences.

Drained and flushed electric water heater. Worked quickly and left things clean. Communicative and professional.

Great service

Talking about new furnace/air…
Thermostat explained so that I could understand…excellent!

Wonderful company to deal with whether you need a new system like i bought in July or simple repair like I needed recently. Had to replace a busted stand/leg on the new Rheem unit. From Brandon to Jennifer to Brayden all were quick, courteous, and very professional!! So glad to recommend them and use their services!!!

Devon and Rayleigh did a super job of unclogging the tub, replacing the shower head and fixing the plumbing for the sink. They were working hard but keeping us informed. They were knowledgeable and great!
Hope they come next time we need a plumbing expert. Great job!!

Excellent service. Devin was very nice and did excellent work. Before leaving he explained everything he did.

Wonderful people; and extremely professional, competent and reliable!

I was very impressed and appreciative of our tech who came yesterday. Answered all my questions and even told me how to maintain and save money by doing certain maintenance myself. We are gone often though and I’m not a fan of small, tight spaces (main unit is located under crawl space). I ended up signing up for their maintenance program to ensure our unit would always be taken care of and get 20% of services as a result

Greenbox showed up on time. Their salesman knows his product and the installers were professional and respectful of our home. Also important to us is the unit is quiet and doesn't bring in outside allergens. We are very pleased we found Greenbox and would recommend them to everyone.

Very satisfied with there service. Had a problem with thermostat but fixed it promptly.

Had confidence in their expertise.. personable and timely

Came and install both heating and ac on a timely matter. Jordan was great and explained questions we had. Very professional. Now we have heat in the winter and AC on the summer.

They were very professional and explained in detail what was going on. Answered all my questions. Would definitely use them again.

From start to finish this team was amazing, very knowledgeable, and took the time to talk me through the options. The installer was on time and respectful of my home. If I hadn’t scheduled I would’ve have known he was there. Noticed a difference in the air quality and distribution immediately upon waking in my house!

Very pleased ... thank you to the team

Very efficient service and well done. Very happy with the service.

Really like technitions
Very polite, well spoken, easy to undetstand
Really trust worthy company

Great job, quickly and efficiently completed!