Description
Chapman Heating, Air Conditioning & Plumbing is a locally operated plumbing and HVAC company that has been serving Central Indiana for over 30 years. As the largest independent Bryant dealer in the area, we pride ourselves on providing efficient, friendly, and dependable service for your home. Our HVAC contractors offer installation, repair, replacement, and maintenance services for air conditioners, furnaces, ductless systems, and heat pumps. Our plumbers can help with a wide range of common plumbing systems including water heaters, pipes, sump pumps, fixtures, and more.
SERVICES
HVAC system repair, Thermostat installation, Air Conditioning, Air Conditioning Installation, Air Conditioning Maintenance, Air Conditioning Repair, Air Purification, Backflow Repair And Replacement, Emergency Plumbing, Furnace Installation, Furnace Repair, Garbage Disposal Repair, Geothermal Cooling Services, Heat Pump Installation, Heat Pump Maintenance, Heat Pump Repair, Heat Pump Replacement, Heating / Furnace Installation, Heating / Furnace Maintenance, Heating / Furnace Repair, Heating / Furnace Replacement, Home Plumbing Inspections, Home Remodeling, Maintenance, Pipe Repair & Replacement, Plumbing, Plumbing Repair, Repiping, Sump Pump Services, Video Inspections, Water Filtration Systems, Water Heater Installation, Water Heater Repair, Water Heater Replacement, Water Softeners, Plumbing leak repair,
Reviews
Talent Brokers
8 months ago
I wouldn't recommend Chapman period. How is a service hvac tech gonna miss this during an extended warranty service call!I called Stanley Steamer to see why my vents was blowing right put a camera in Vents and find laptop battery toys and trash causing blockage poor calculation.Chapman lady calls me Monday telling me that's not what tech was here to do I just bought this house don't play with me I'm retired hvac man.But she was quick to charge me $100 plus to have someone clean my vents...Lady PLEASE... I called the old house owners I told them they got screwed into buying a new furnace unit...when it was something simple as getting you vents inspected and cleaned.
Scheduling an appointment is quick and easy. We have always had a technician visit the day we call to set the appointment. The technicians are friendly, courteous and thorough in their work. They always make sure we are satisfied with what they have done.
(Installed a new water heater in the home). Gage and David were top-notch professionals in every sense: on-time, responsive and personable. We also appreciated the courtesy and helpfulness of Amy when we called to book the appointment and her rapid follow-up (she is VERY helpful!!) . The team at Chapman appears to enjoy their jobs! This is our family's third experience (HVAC and plumbing) and each time we have been completely satisfied with the outcomes, including the price!
Scott from Chapman was very professional and knowledgeable, and did a thorough diagnostic of our system. He explained the problem in detail and gave us several options for repair. I was very happy with the quality of the work. I would highly recommend Chapman to anyone who needs AC service.
Dustin arrived on time and did a thorough, professional job checking out our furnace. I really appreciated his attention to detail and explanations of every step he took. This was our first furnace inspection of the new maintenance agreement giving us a terrific first impression. Keep up the good work!
We had to have a clean out put in and sewer drain repaired. These plumbers do excellent work, are very quick, and prices are competitive. Good warranty. Nice cleanup. Highly recommended!
I give Chapman my highest recommendation. They have knowledgeable sales staff in the field, first rate service/installation technicians and stand behind their work. They are all about customer satisfaction. A refreshing business model today!
Jason Manikowski
a day ago
Chad was very informative and helpful at my house to help fix my AC unit. He showed me everything he was doing and talked me through it all. Also both times I called the business number, both people were very respectful and helpful.
Came home from work several days before Christmas, 12/22/22, and realized my furnace was putting out cold air. I did the usual of checking my filter & and the fuse box which were good. I noticed my digital thermostat was blank. Someone did come out that night and delivered the bad news on my 20 yr old unit. Merry Christmas to me. That night I was using space heaters and an electric blanket to keep myself and cats warm. Thursday morning another person came out and discussed options. I received a call before lunch asking if I would be home that afternoon as they were going to install the new furnace. No problem as I was working at home that day. The first 2 guys showed up around 1 pm to start removing the old furnace, and then another 2 guys showed up with the new one. All 4 worked to get the new unit & thermostat in. They were done around 4pm, and maybe 2 hours later the temps began dropping. I was impressed with everyone’s professionalism, clean-up, and very thankful they could get it done prior to the bad weather moving in that evening.I had contacted 2 other companies prior to calling Chapman (which one was a company I used before), and the on-call employees who called me back were so rude. I get they had been having long days with others furnace issues, but being so rude was not called for. Chapman had put the original furnace in before I lived here, and decided to give them a call. I’m glad I did.I don’t know if they do this for all new customers, but thank you for the Christmas card I received, and today a gift basket showed up! I know who to call in the future.
My house's AC and heating system just sucked when I bought the house. 1/2 of the house was freezing cold when the other 1/2 was hot during the winter. AC didn't work properly so the house was always warm during the day/hot during the night in summer with expensive electric bill.Even though the cost was on the high side, we decided to hire Chapman to install AC/Heating system after several years of suffering. They were professional, friendly and not hesitate to go above and beyond. They make sure good air flow, all rooms temp, and tidy up everything.Now I am enjoying cool summer and warm winter.
Miguel Dominguez (migueldmngz)
a month ago
Keith came in and mad everything work. Fixed past mistakes from previous companies and left us informed and in good hands.They also showed up the next day. I have been out in tremendous waiting windows for days and they never show up. Chapman did
Thursday, 4-27-23, Steve, Chapman Service man, came to perform cleaning on my air system. Chapman couldn't ask for a better representative for their company. Steve answered all my questions, gave me very good information on the operation of my system. Not only was Steve very knowledgable, but also was friendly and pleasant to deal with. I will ask for Steve in the future.Carol Scott
Buddylee Martin
a week ago
We had to get some piping repaired to fix our kitchen sink. They completed the job quickly with great communication and were very professional. Would recommend!
Wayne Hoskins
a month ago
Recently had a humidifier removed and they left a tube attached to the water heater they should’ve capped. Tyler from Chapman was able to identify the issue through 2 pictures and tried to help me get through the night so I wouldn’t have to pay emergency fee. Not sure many other people would do that. I ended up needing them to come out because I couldn’t get it to stop and didn’t want to be up all night and he obliged.
Teresa Youngen
3 months ago
Technician was prompt and thorough. Discussed options for my cooling system and what made the most financial sense. I am on the schedule for the needed repair. Everything was great!
Keith McAdams
2 months ago
I had a flare fitting go bad on my gas fireplace and your so-called plumber refused to listen to me and insisted that the gas lines in my garage had to be replaced. They had absolutely nothing g to do with my fireplace. A simple $50 repair turned into a $2590 repair that was NOT needed.This tactic is very unprofessional. I am going to talk to my attorney about having your company completely shut down for unfair practices
Deborah Carmichael
a month ago
Im writing on behalf of my 94 year old Mother. She has complete trust in Chapman and it gives me peace of mind knowing they aren't going to take advantage of her and try to sell her something she doesn't need. All the techs who come out are very kind and patient with her and always take the time to address all her cares and concerns.
It took two days to get a diagnosis for a mini-split system, by elimination. (“No burn marks on circuit boards, must be the fan.”) Has the audacity to ask $500+ for warranty repair, where parts are covered by manufacturer. Time and materials is fair…so basically the hourly rate.
4/15/23 David W. Followed all needed steps upon arrival. Meet/greet was genuine, listened to my past experience, talked price and cleared the main line quickly. Thanks, Greg.
Heather Bates
3 months ago
We had a complete HVAC replacement. The technicians were professional, knowledgeable and helpful. They stayed until we were confident in our new equipment. I would recommend Chapman to everyone!
* and this review is being posted late after speaking with some friends about a current issue with the company, and realizing that my older view is no longer listed.Roughly 4 years ago, I reached out to a company in my hometown of Beech Grove Indiana to have my entire HVAC system replaced. The job cannot be finished in one day, and they were supposed to come back in about a week when the temperatures were right to finish the job and to finish installing a couple of the air ducts. The company was sold by its owner to Chapman heating and cooling. When Chapman heating and cooling showed up to finish the job, they did not do all the work, and they did not supply me with the pair of $60 air filters that I had also paid for. IWas told that they could find no evidence of me, being owed the furnace filters, and that because they couldn’t find my paperwork there was no way of knowing whether or not they were actually supposed to finish installing the ductwork. As a result, I had to hire someone else to finish the job, and buy the two air filters a second time. The total cost was around $400. I tried on several occasions to reach out to the company and explain to them that it was an issue. It was explained to me by the company that if I couldn’t produce evidence that they owed me the filters, or that the company they bought, hadn’t already given them to me. (as they were being sold.) that there was nothing that they could do. They also did not send my paperwork to citizens that would’ve allowed me an upgrade credit costing me several hundred more dollars. I finally reached out to upper management, left a couple of voicemails, and several years later, still have not gotten a callback. if you actually want the job finished, to get what they promised you , or even to just not be treated like a scammer I would call someone else. Again, I am re-posting this review several years later, as a result of noticing that my previous review was removed, and having heard another negative story from a friend.
JS Leatherbury
2 months ago
Always great customer service. Prompt. Smart. Efficient. Kind. Patient. Thank you for prioritizing my service visit. It was crucial and you got me in without proper notice on my part.
Our technicians, Jacob Rice, was very professional and courteous. He explained adjustments made to my unit and why it was done and highlighted features and advantages of the service contract which I purchased. Its nice to have professionals like Jacob on your team!!!
Tom B. is the best! Bottom line... He is awesome. He's old school and we love that. We have had Tom come out here for years now and he is the main reason we stick with Chapman. He is just a good guy and tells it straight. Chapman is lucky to have him, as it is rare that an employee is that nice and gets the job done too. God bless...
I had another service come in for a routine HVAC inspection, they said we needed more than $10,000 in a new furnace for a 1500 sq feet house which seemed high. I have used Chapman in the past so I called them for a free 2nd opinion. The Chapman tech came out and showed me the cracks in the heat exchanger were really scratches made from the snake camera and from the metal stamping during production. Larry Williams and Earl were both great to work with, will call them in a heartbeat if and when the furnace actually goes out!
Carol Goddard
5 months ago
Very kind and kept me informed as to what was going on. Cleaned up after they were done. This is the second time Chapman has been to my home and they now have a very loyal customer.
Elizabeth Cruea
5 months ago
The service man was very knowledgeable. He told us what we needed to have done.He replaced 2 parts. Now the furnace works efficiently and quietly. Great work.
Kevin Colbert
5 months ago
Outstanding work as always.
The service was quick and efficient.
I will always request service from Chapman. I got exactly what I paid for.
I am a satisfied customer.
Tiffany Freeman
5 months ago
The operations manager is very unprofessional inconsiderate inconsistent and unwilling to provide caring customer service. Called Mr Quick and their Customer Service was ver pleasant although the company is overwhelmed with calls she was very professional and willing to help. This encounter was not a good look on the business!
We had a clogged toilet for 3 days. We tried everything we could to get it to stay unclogged, but with no luck. I called another company, and they couldn't come for 5 days. I remembered hearing the adds on WFMS with Jim, Deb, and Kevin, and decided to give Chapman a try. I honestly wasn't sure if they would be as good as they always rave about. I called at 9:30, and they were able to get to our house that day between 2-6. I was thrilled, and cancelled the other appointment.I received a phone call at 1:30 to let us know that our service tech would be there at 2. Even better. He was polite, introduced himself, and went straight to work. He gave us an estimate within 10 minutes of the work he would perform. He went to work, took the entire toilet apart, did his thing, and got everything put back in less than an hour. He was very polite and made small talk to our 13 year old son, who had to check on everything that was being done.I was so impressed that they were able to come out within a few hours of making the call, and fixing it. I will definitely recommend them to others, and use them for any future needs.
The service people, Nathan Sutter, were friendly, knowledgeable and addressed a problem with the air filter compartment so the filter shouldn’t get torn up on removal as it has in the past.
Corey was professional, courteous, thorough and respectful of my property, and especially in tune with my concerns and our needs. These traits are consistent with all Chapman personnel we have dealt with over the years.
Prompt, professional and friendly service to effect a major emergency repair immediately. They went above and beyond to juggle schedules to make the repairs as soon as possible, which is greatly appreciated.
Greg Rollins
7 months ago
Randy was easy going and pleasant to deal with. Andrew did a fantastic job on the sheet metal work and Austin was eager to get the installation completed to high standards. I called on a Friday and a team arrived Saturday morning to install a new Bryant Preferred 96% AFUE gas furnace, AC, and line set. After one week I have already noticed a consistent and even heating of my home. More than satisfied with my experience so far.
Brenda Zody
10 months ago
Chapman has been my heating & cooling service company for many years. They continue to maintain the system they installed for me about 14 years ago, when they were operated by a local independent company who chose to merge with Chapman. I trusted the choice of that honest & trustworthy community member & have not been disappointed. I also appreciate seeing the same service person each time—he must also be happy with the way the company treats him.
Kirk Preuschl
3 months ago
Perry was an excellent representative of Chapman. Outstandingly polite, earnest, honest, and efficient. He did the job quickly and took pictures also! I hope he got to Lebanon safely on that very very windy day! This was February 9th, National Pizza Day and he earned every slice!
Guruthos Sindarin
11 months ago
I made an appointment online in the morning and called a short while after opening hours to confirm. A technician (David) had already been assigned, and arrived early in the afternoon. David asked me for the symptoms, which I was able to give details on. He then turned on the A/C and went directly outside to the Condenser unit. Within a few minutes he had identified the problem. David was both friendly and professional. He gave me additional tips on keeping my A/C running better, and was even able to look up the age of the system for me (28 years, a little less than I had thought). Chapman's service and price were outstanding and I highly recommend them. I was up-and-running quickly, and feel like I dodged a bullet in both price and repair time. I intend to get a quote from Chapman soon, for the replacement of the system.
Greg Andrews
8 months ago
When my wife and I bought new air conditioners last year, we got estimates from four firms of various quality. Some wants us to spend far more than needed; some sent salespeople with shaky technical knowledge. The person we dealt with at Chapman was a true professional. The same can be said for Earl, who has been to our house twice to inspect and repair our boiler. He is clearly highly knowledgable and conscientious.
I was alerted to the arrival time of the technician and he arrived on time. He was neat in his appearance and in his work. He communicated with me on the procedures necessary to complete my job. Due to the re-do of my kitchen/laundry room, the water and gas had to be disconnected. Tony Chafin Jr will return soon to re-connect all of that and I feel comfortable that the job will be done right the first time. Thanks to Tony!
Anna McMasters
5 months ago
Technician was polite and respectful and very knowledgeable. He took pictures and showed me the different areas of my unit that he cleaned and serviced.
The service techs were respectful, knowledgeable and explained everything in terms I could understand. They cleaned up and encouraged me to call with any questions. I felt they genuinely cared.
Debbie Fairchild
8 months ago
I have used Chapman twice and both times was very impressed. Not only by Heather that I spoke with but the gentlemen that came. They were both on time, professional, patient, understanding and honesty. Qualities that are hard to find today. I would highly recommend Chapman.
Phillip Ross
5 months ago
Thank you Perry and Tony for fixing an another guys screw up. All is well at the Ross house. These are good people everyone. They stand behind each other. Thank you Chapman.
I appreciate that they are professional and on time. Great team from office staff to technician. Chapman helped us last year with our air conditioning unit and when we had plumbing issues recently we knew they would be who we would call and they did not disappoint!
Melissa Heeke
7 months ago
Our tech was called out on a Sunday as an emergency visit. He was prompt, thorough, and trustworthy. We really appreciate the excellent service Gage provided!
Jay Faubion
11 months ago
Today my garage was drowning in water. I was fortunate to catch it when I did. An elbow fitting had failed and was shooting pressurized water everywhere.I called Chapman, who sent out their Saturday on-call tech. Not only did Chuck fix the immediate problem, but went on to re-plumb a whole network of old copper with Pex.Chuck did a great job, had a good attitude, and didn’t send me to the poorhouse.I’m more than happy with both the service and the price. Highly recommended.
Marilyn Edwards
a year ago
I had several gas leaks and the gas company shut me down until repairs were satisfactorily made. I called Chapman and Tony came out the next day. He and an associate completed the repairs the same day. They were both very good to work with and very thorough. When the gas company came back to inspect the work and turn my service back on, he asked me who did the work. When I told him, he said it was a very good job. I am now relieved that both my home and I are safe for many more years. Thanks for a great job!
Ariane Cagle
9 months ago
We have used Chapman Heating, Air Conditioning & Plumbing for many years for our heating and air conditioning needs. We have signed up for their service check up program for several years to have annual checks performed on our furnace and air conditioning unit. The techs are always professional and come within the timeframe designated. We highly recommend Chapman Heating, Air Conditioning & Plumbing.
Laurie Williams
10 months ago
Replaced the water heater and softener. They were knowledgeable and explained everything. Cleaned up afterwards and made sure I was happy. Very friendly and nice to my cat which is a must. Good guys and I will definitely use them again.
Not only did Chapman get to our house quickly, they called once there and provided advice and options about the needed repair. Chuck, the service tech went to an Ace Hardware nearby to pick up a couple of bolts needed to secure a unique toilet, but he also checked one caulk and sanded grout options to better secure the base. The communication was great and the job got done in time for us to close the sale of the house. They worked us into their schedule and helped us get an important sale closed. Terrific service!
Michael Samsel
a month ago
I received prompt service when we had to replace our furnace.
Also decided to replace my AC. they went above and beyond on the service.
Gunner, the tech that serviced our furnace was great! He was polite, thorough, and helpful answering all of our questions. He took time to solve our humidifier issues which we really appreciate! We have always had excellent service from the Chapman techs! I totally recommend using them for all of your heating and air conditioning needs.
Chapman has been our HVAC service provider for many years and we've always been happy with their service, cost and competency. They were able to diagnose and fix an issue with our AC when others had tired and failed. Three years now since that repair and it works well. Chapman also does our regular maintenance and is easy to schedule, always on time, courteous and fast.
Earl came out and fixed my heat! He was great, courteous and professional. He also gave me some tips going forward, and all of this took place within a day. Very thankful he came out and got me sorted out. Chapman is professional and great, highly recommend.
Gery Giannini
10 months ago
Technicians advice concerning efficiency and care he took to check and clean the unit outside. Earl is the first I have ever seen use my hose to clean the air conditioning unit out side. Great job and professional, friendly and curious.
Thomas resolved questions we had regarding AC system with quick diagnosis and complete explanation. He did not push any unnecessary work on us but assured us that the system was working correctly. Will continue to use and trust Chapman.
Tony was amazing! I had a gas leak and he fixed the issue quickly. He explained the problem and his solution thoroughly and made my gas line design more efficient and practical. He cleaned up well when he was done and was very personable. I would definitely recommend him to my family and friends!
Phillip Hatfield
2 months ago
The service tech was very good. Identified the problem quickly and completed the repair.
Sandra Covington
a year ago
The tech was awesome. He was on time which was a big plus for us. He was professional and was very thorough. He did an excellent job and we hope we can have him back again next year. Thank you so much for your employees as well as the Company. We will continue to use your services.
Arrived on time, performed detailed inspection and cleaning of ac system, and answered questions I had about the system function.
Darlene Everts
11 months ago
Chapman Heating and Air have been my company to service and maintain my AC and boiler since suffering a bad experience with another company when I bought my home 2 years ago. Not only were they able to correct the mistakes and damage the other company left, but they did it at a great price. I rely on Chapman to keep my house cool and warm.
Sheila Jeffers
5 months ago
Extreme cold circumstances caused my furnace, not to be able to keep up. They came out and made some adjustments and recommendations to help me get through a very cold time.
Very friendly, polite, and professional staff. Very helpful and willing to work around my schedule.
I used to have competent service from Chapman for many years, but have experienced a decline in service, competency and professionalism with their service staff over the last few years. This week I found myself in an emergency situation due to a fouled secondary heat exchanger that had not been inspected or cleaned in a very long time, despite it being included in their maintenance agreement for which I had been paying for many years. I give them 2 stars instead of 1 since Jerry the GM called me to review and apologize for the situation. You can't win 'em all, but thanks for being courteous and professional Jerry.
Corey responded to an after-hours service call and did an amazing job of keeping me informed with every step he took to check my furnace, the lines between the thermostat and the furnace, and finally the thermostat itself. He proved the problem was the thermostat and presented the two options he had for replacement. Corey is a good PR representative. He did not rush through any step and stayed long enough to answer all questions and make sure my furnace was giving me hear. A job well done.
Nathan was great. Chapman as a whole was very accommodating. Nathan was very knowledgeable and professional, he worked efficiently, he left the space clean afterward, and he was happy to answer all my questions and explain what was going on so I can be a more informed homeowner. It was also more affordable than I was expecting. I highly recommend Chapman, and Nathan deserves major kudos. Thank you!
I had to replace my furnace on a very cold day, and they got it done right away! Everyone I interacted with was personable and knowledgeable. I appreciate them coming to my rescue, and I'm glad I found a team of total professionals I can count on! Highly recommend!
Becky Scheeffer
a year ago
We used Chapman twice. Service is excellent. Love how the repair cost is reasonable with excellent service. Thanks Chris for explaining what was wrong and how you solved our heating issue.We will continue to use your company when repairs are needed.
We woke up Tuesday to a 58 degree house. Within 2 hours a service rep was here. We knew our system was at the end of it's time. The next day at 9 am someone else was here measuring, explaining and giving us prices. Today we had our unit installed. This company is awesome. I highly recommend. The service techs, salesman and installation professionals were awesone.?
I called and someone was at my house within an hour. The tech Tony was very polite and courteous very efficient had the job done and about 30 minutes. Before anything was done he gave me the estimate He explained everything he was going to do and told me why I had the problem. The second time I've used Chapman they are wonderful I would highly recommend.
Clayton did an amazing job! Our heat went out and we were stressing because of our daughters 16th birthday party. He came in and was fast and extremely thorough and made sure I understood the system. He explained why we had our issue, what he did to fix it, and when we should expect to be comfortable. He was incredibly friendly which goes a long way these days
Chelsey Myers
2 years ago
We had the best experience with Chapman when we had AC issues this week! They were very responsive and quick in getting a tech to our home. Our tech Earl was great. He was very nice, professional, took his time in the work he did at our home, and took the time to explain everything thoroughly to me. This is our first home so I really appreciated that. We will definitely call Chapman next time and I hope they send us Earl again too!
Kris Person
11 months ago
David was very professional and courteous, and did a very thorough job when he was here to do our AC maintenance. Chapman's is an excellent company and no matter who I deal with, they are always professional, courteous, and helpful and they know how to take care of their customers!!
Margaret Hinesley
10 months ago
My 15 year old HAV system was not doing well! I made the decision to replace and within 3 days my new system was in! The installers were on time and pumped to start and finished in 4 hours. The house feels great! Jeff called to check on the installation. Thank you Chapman!
William Sweet
6 months ago
There was a leak behind the wall in an upstairs bathroom. A few tiles were removed and the leak was found very quickly and repaired. This included replacing the toilet. Tony did a good job. The only surprise was that I was not aware that the wall tile replacement was not something that Chapman does. Otherwise I was very satisfied by their service.
We have used Chapman for our H/AC Needs for a long time. Steve is wonderful. Recently we needed plumbing work and Steve recommend Charles. We could not be happier. Charles was very respectful. Professional and clean and efficient. He answered all of our questions and took care in his assessment and repair of our issue.
Yvonne Bruckman
2 weeks ago
Have been with Chapman for years and always very satisfied with our service from Keith. Also like to support a local business that is reliable
Peggy Eggeson
3 months ago
Installed a new hand held faucet head in my shower. Good work done very quickly. Nice, friendly, and informative service person. Very good experience!
Perry was absolutely professional and kind as can be. It was a genuinely good time having a conversation with him while he worked on our heating unit and repaired it in no time at all. He was knowledgeable and was able to immediately identify the problem and get us our heat back. We'll use Chapman again because of Perry.
Dispatch Amy was responsive and nice she took good care and concerned about what I needed. Jordan was very professional and kept in contact with me throughout the service. They responded very quickly to come out to my house. I would highly recommend champion heating and cooling and plumbing To anyone who needs fix with finding a leak and repairing it. Thank you so much champion Amy and Jordan you are highly appreciated. ????
James Johnston
a year ago
Great company to work with. I live in an older home and am always a little worried when having work done. Couldn’t be happier. From great sales interaction to install team it was a painless process. I had a tankless water heater installed so there was a bit of work to do and the installers answered all my questions and did a great job. I would certainly recommend Chapman and will definitely use them in the future.
Craig Stephens
a year ago
Fernando and the rest of the folks at Chapman were extremely professional and efficient. My house is a 150 year old Italianate with more than 3000 sq. ft. They installed a new furnace and AC in one day and it took all day because the job was so big. The end result looks a lot better than what was in the house before. They were very courteous and knowledgeable; answering all of my questions. I highly recommend Chapman.
Kathleen Anderson
a year ago
Very happy with service and options that were presented. 36 months no interest financing. A visa gift card for trading in our Bryant unit for a new model. They are prompt and professional. Took care with our carpet and floors while completing the job. Even wore protective booties when out for the estimate. Highly recommend
Marc McAleavey
a year ago
We used Chapman for the first time about 10 years ago. Our furnace went out in the middle of a freezing cold wonder and Chapman came out immediately and totally hooked us up with a great deal on a new furnace in no time. Since then, they have replaced our water heater and air conditioner. Let me tell you that Chapman has totally taken care of us. Always. They are kind, competent, and customer focused. I will always use Chapman for our hvac and plumbing needs. They are THE best!
justin martin
6 months ago
My family and I was treated with outstanding customer service. Everyone we spoke to was honest and very kind. We would highly recommend them.
I've been a Chapman customer for more than a decade and have relied on them for quality and affordable service in multiple historic homes downtown. Everyone from their staff is professional, helpful, and respectful of the homeowner's property. Some of their techs like Corey Smith go above and beyond in providing information and responding to questions.
The lead was training a new technician and they were both very friendly, professional and thorough. They explained an issue they discovered so I could easily understand how the unit was impacted and what my options were regarding repairs. Very good experience.
Randy Came Out & Gave Me A Great Price & Then The 2 Young Men Showed Up & Did An Awesome Job They Went Above And Beyond What I Expected They Found A Mold Issue & Took Care Of It . I cannot Thank The Folks At Chapman Enough No Way Would I Call Anyone Else Ever Again . Good People Good Work I'v Been In Construction for 40 years & They Impressed Me .
They were very professional, helpful & informative and also helped did a complete check on our system.
J. Robin Janson
a year ago
Nathan from Chapman quickly diagnosed the issue with our outdoor hose bib and replaced it improving upon the original work performed 25 years ago when our home was originally built. Nathan is well-skilled and knowledgeable. He explained everything to my level of understanding and was very pleasant to interact with. Would definitively call upon him with any future plumbing issues.
Evan (service technician) was early and very professional. His work was done on a service agreement. He asked about any issues before starting. Explained and made sure I understood all findings he had afterward. I highly recommend Chapman and the services they provide.
I always request Aaron S. He's been my heating guy since before he was with Chapman. He's a great guy very respectful and polite and does a great job. If he sees something that needs attention he lets me know, tells me the issue and suggests what to do about it. Great company to do business with!
Kristen Osburn Hall
a year ago
Evan was professional and knowledgeable, he did our routine HVAC maintenance this winter and replaced a part in our system that was about to break down. I have an HVAC maintenance agreement with Chapman where I get 2 maintenance visits per year and after hours emergency charges discounted if something breaks. For me its great value and reassuring to know I'll be able to get assistance without a huge hassle and expense if there's a problem.
Ranae Thomas
5 months ago
Very professional and knowledgeable. Explained everything that needed to be done. Just an all around friendly gentleman.
Technician was honest and very fast. I will use them for all of my HVAC needs moving forward.
Chapman, Heating and Air Conditioning is a very reputable company to use for your heating and cooling systems. We have never had any trouble with them. They have good employees. Nathan was here to fix a hot water leak in the wall. He worked really hard. It may have taken him almost 7 hours to fix the water leak, but the hot water is not leaking anymore and we have hot and cold water. I would definitely recommend Chapman, Heating, Air Conditioning to my family and friends.
Nicole McGregor
a year ago
It’s only day one of our heat pump install but within a few hours we are already so much more comfortable than before. Finally able to turn off our space heaters and enjoy the heat provided by a much more efficient system! Jeff was excellent in providing the estimate and analyzing our specific needs and also communicating after to answer all of my many questions. Andrew and Jorge were professional, courteous and efficient in their installation work. Would highly recommend this company for HVAC needs!
Indy Vincent
2 months ago
Friendly courteous professional staff, good work, complete delivery. Thank you Andrew, Tony and Gage.
When calling to schedule a repair on my furnace the staff was professional and was able to get me scheduled that day. When the technicians came to my house to repair the furnace they went through the problem, explaining the issue and fixing the problem promptly. This is my second time using Chapman (once for the AC) and both times I have had positive experiences.
So far good. We will see when it comes time to keeps the new furnace maintained in the next few years
Chris and Jake were awesome. They explained everything in detail and in a way someone without knowledge on AC would understand. Chris explained the pricing in detail and what needed to be done to fix the AC. I have a 2007 unit and they fixed wo trying to oversell a new unit, which made me trust the service they provided. I appreciated getting in quickly and the the staff that called back to schedule the appointment. I will be using them for any maintenance or repairs in the future! I highly recommend.
Main drain line needed to be cleared. Technician was thorough and completed the job. Neat, friendly, respectful. ?
Karen Richardson
5 months ago
They are very responsive with their time and detailed with their work. The technicians, Steve and Desmond are AWESOME!!
Michael Morin
5 months ago
We had a air purifier installed Fernando did a great job he also fixed a small plumbing leak on our hot water heater that he found while working on our furnace. After the install of the air purifier the furnace was not running correctly the burners on the furnace where going on and off and the furnace had a code 33. I called our salesman Larry and in hour Rodney was out and went over the furnace and found the problem. He had to go back to the shop it make a part it was late in the day he got the furnace running temporarily for the night. He was back first thing in the morning and fixed the issue with the new part and the furnace is and has been running great. I was so satisfied with the service I set up a service contract. Thanks for everyone that worked on our furnace you all did a great job.
Matthew Hamman
2 years ago
My furnace quit working this evening. I called Mr. Quick and their technician (salesman) was here almost 3 hours.He wanted to sell me a new furnace and AC for $15,000.I’m so glad I called Chapman. Earl was my technician and was awesome! He called me when he was finished with his last job. And said he would be here in 25 min. Earl was super nice and informative. He jumped right in and got to work. Before you know it, he had it diagnosed as a bad circuit board $600. I’ll definitely take that compared to 15k. After I agreed to the repair he had it running in no time and showed me everything he did. My kids were grateful as well, no more shivering. Thank you so much Earl for your service! I’ll definitely be using Chapman heating again in the future!!!
I had Chapman come out to give me a few quotes to compare with another business. Andrew was very professional and educated me without overselling additional services (which is what I didn’t like about the other company). Very impressed with my experience. Thanks Andrew
I have never used Chapman before but I gave them a call when my AC unit froze up and was not working properly. They sent a gentleman out named Tom Bullock and he quickly diagnosed and corrected my ac issues, for a very fair price. Tom made me feel like I had known him my entire life!! What a tremendous asset to your company. I will continue to use Chapman and I will always ask for Tom!! Thanks again guys!!
Melissa Schiff CPA
a year ago
We have used Chapman for years. Andy G always does us straight on installations. Corey has been servicing our residential and saved us this time on our commercial unit.We appreciate they are always there when we need them!
Consistent Great Service! I've been fortunateto have the same kind and knowledgeablerepair & serviceman, Mr. Tom Bullock, several times.Chapman and Tom have delivered precise maintenance& service on both my air conditioning & furnace.I feel confident every time I schedule an appointmentper a Spring &r Fall service agreement & especiallyany emergency that arises.
William Scales
a year ago
Chapman came out promptly (within 8 hours of me calling) and fixed my AC at an extremely reasonable rate. My family has used them for years and as a new homeowner was nervous about the costs of a repair. However, Chapman was fairly priced and honest about what needed to be done.
Michael Arnold
2 years ago
Called Chapman last Friday after I suspected our AC had a problem. They were able to get someone out there next day. Doug showed up on time, super friendly, explained everything and although they weren’t able to fix the problem the same day due to a part that had to be ordered, he was professional and empathized about the delay which wasn’t his fault. Chapman got the part earlier than expected and send him back out the next Tuesday with a helper and got everything fixed up. Once again, professional, friendly, thorough, courteous, and I honestly only want Doug to be the one to come out because of how awesome he is as a person. Highly recommend.
I was able to get someone out from Chapman within a couple hours of calling and Steve was friendly and professional. Took care of our repair and made our day! Thank you, we will definitely call on Chapman when the need arises again.
Tyler was awesome, super nice, explained everything very well. Completed the work quickly and was extremely professional. Can't wait to have Chapman come back out to install our water softener.
Charles did an amazing job at installing in our sump pump that wasn’t working. He was personable and went above and beyond to fix our issue. I highly recommend this company we use them for their heating and cooling as well.
We have a 21 year old home, the heating and a/c system was getting tired and was not getting the job done. The last three years, our home was NOT staying cool and comfortable. I knew it was time for some heating and cooling upgrades. Done allot of research, Called Chapman thru a referral. spoke with Randy. he came over inspected my system. we discussed what my needs where and what the best choice would be for my needs. we had the system replaced with a all new Bryant system. {Fantastic system} Our Home is nice and cool and comfy!! and a bonus has lowered my utility bill!!! should have replaced the system 3 years ago. I cant say enough of Randy. He knows his stuff!!!! the entire process from start to end was a Great experience. Chapman is a Great company!! somebody you can trust to the job right with no pressure. Can't say enough good things about Chapman and his staff!!! you can't go wrong with Chapman!!!!
VICTORIA ANDERS
a year ago
My previous experience with every Chapman professional who came to my home had set a very high standard for this first routine maintenance visit of my newly installed system and Vincent delivered! I can't say enough about the professionalism, skilled knowledge base, and friendliness of this company!
David Chiapetto
3 years ago
I hired a well rated plumber to look at my repair needs. After toying with it for a few minutes the plumber told me he couldn’t be sure where the leak is coming from without the wall being cut open. He suggested that I cut open the wall myself so he could come back and do the work for $200+. He said if he had to cut the wall open for me it would be a $500 job, and I’d have to repair the wall and reinstall the sink myself. After considering cutting the wall open, I decided to contact someone for a second opinion. It took three companies before I could get a commitment that didn’t require me to stay home all day on an 8-4 window for a plumber to arrive. When I contacted Chapman, not only did they not want to schedule me three days down the road, but their plumber showed up in a couple of hours on the same day! He was very courteous and professional. It only took him a couple of minutes to identify the problem, and it turned out to be a simple one. He said he could do the cutting if needed, and he was talking about a much smaller cut than was laid out by the first guy. In the end he managed to repair the leaking drain pipe going into the wall without ever cutting the wall at all. He reattached the sink, and verified that the repair was done correctly. Couldn’t have been more than 90 minutes. My sink is fixed and I didn’t have to touch a thing! Chapman also agreed to waive their consultation fee, and I only paid $200 for the repair. I was very impressed and pleased with their service and professionalism.
Gage Dean, with Chapman installed a new electric hot water heater for us today. On time, did a great job, very professional and a pleasure to talk with. Cleaned up and checked everything before leaving. Would use Chapman for any heating, air or plumbing work in the future. Prices do lean to the high side, but as the saying goes, you get what you pay for !! Would highly recommend the company !!
Technician analyzed the problem, explained what he found, then fixed it. The wife and I are very pleased.
I used the plumbing service and they fixed the problem quickly. Tyler was very knowledgeable and explained everything. I've used Chapman for several years and have always been very happy with their service.
Tammy Meloche
2 years ago
Our furnace went out on Christmas Eve. Chapman had a tech at our house within 1 hour and the sales rep within an hour of finding out we needed a new furnace. The installation crew were very professional, knowledgeable, clean and answered every question we had. They took every precautionary measure to keep us safe. We were impressed from phone call to the office to installation.
*Edit* 7-13-21Had Chapman out again today for a crazy issue! Called and they were here within the hour! Keith was amazing! Got us squared away quickly and got us cooled down. Simply great customer service! Thank you again Chapman.*edit* 12-21-20Had them out again for a furnace issue this time, STILL had amazing service, very thorough, pleasant and super safe with the covid precautions. WOULD highly recommend them to anyone! Yall they rock!Kevin was our technician today and he was simply amazing. Very thorough, answered all questions and explained the process. While it may have just been a simple cleaning, the time he took to explain everything really made me feel at ease. Thank you so much Chapman! Also, thank you for keeping your technicians health and safety in mind, and our customers too. I really do appreciate it!
Matthew Craig did an excellent job of servicing our furnace. He was very friendly and very knowledgeable. We have used Chapman for over 40yrs and will continue to do so.
Chapman did an amazing job for me today. I ordered and paid for a new range to be installed by Home Depot. When they delivered the range, they said they couldn’t install it because the gas line was corroded. I called Chapman just to have them disconnect the gas line from the old stove, instead they went above and beyond and installed the new stove too! First time I’ve used them, but they will be my go to company from now on!!!
Evan was very polite and knowledgeable about my cooling issue. Thankfully he got to us very quickly and we were up and cooling minutes after he arrived. Look forward to him providing service to us in the future.RespectfullyChuck and Renae Rogers
Charles did an excellent job of repairing a leak in our bathroom stool. He also took the extra step of placing a shim under the stool so it would set level on our hardwood floor. He was very professional and courteous. We enjoyed having him in our home.
Prompt, friendly, talented & clean are a few words that come to mind about Andrew and the team at Chapman's. They replaced the inside air handling unit, the outside heat pump, thermostat, plumbing hoses and cleaned up where you would not have know they were even there.Hands down, incredible service!!!
We purchased the service agreement in February of 2021. We were very impressed that they contacted us to set up routine maintenance appointment at the 6 month mark. Service tech was on time, courteous, knowledgeable and thorough. Very pleased.
I have worked with three different larger reputable HVAC companies in the Indianapolis area over the past 10 years and Chapman has exceeded any service I have received. I have found Chapman has always sent out staff who were competent and courteous. I have used Chapman for the install of a heating and AC unit at our condo, hired them to do regular maintenance visits at our home and rental properties, and have even hired them to fix a complicated plumbing repair. Work has always been done well. After each visit I receive detailed and helpful notes from their technicians. Having good notes of each visit has been essential with the rental properties I oversee. I will add more more observation - Chapman's technicians have been patient. For example, we had trouble logging onto our wireless thermostat. Our technician was patient and spent an extra half hour waiting on hold until the IT support people at the thermostat company could walk him through getting the app on the phone to connect. All is working well.
Aaron came to check my downstairs AC. He was very thorough & explained everything very well. I now know, thanks to Aaron how old my AC unit is …19! He is very knowledgeable & personable. I have met most of the Chapman staff & now wouldn’t use any other company. Kudos to Chapman for hiring such experienced people.
I have requested Keith's services for many years now even following him to different employers. Very professional and up front, very knowledgeable and not afraid to share the knowledge. Trust means a lot when you depend on a service tech, too easy to get gigged these days.Thank you Keith !!
A tenants furnace was not working Saturday morning. I told her to call Chapman for a service call. She called me back and said that I had to call and order the call. We have 14 rentals for over thirty years. We have always used Chapman. This is not how service calls have been made in the past. In the past tenant called, made the appointment when they would be home and service person called me when they were on the job and we would talk about the work and cost that needed to be done. A new furnace was recommended for this house. I expected a call from Chapman on Monday morning with cost and plan for installing the new furnace. That did not happen. At 3:00 on Monday I called them and no one knew anything about the Saturday service call or was working on a estiment for the new furnace. As Chapman has grown over the years their service has gotten worse and worse.Tim HarmonHighland Properties
Laken Detweiler
a year ago
Chapman’s has been wonderful to work with! They were quick to get out to my house for everything. Their staff was exceptionally friendly & made sure to explain the details to me. I highly recommend working with them!
Can't say enough good things about Chapman. I've used them at both my business and personal residence. I've used them on customers and friends jobs. Always a seamless process and super professional. TOP NOTCH
Louanna Ingalls
2 weeks ago
Have used this company for decades, I keep them coming back, so that says something right there!
Debbie Guerrero
2 years ago
Jake from Chapman plumbing came out and help explain what was going on with our water softener as well as installed a new gas water heater. We were so impressed that we knew we had issue and we are going to use him to install new water softener. I would greatly recommend them.
Good service. Fast service. Pricey on the repair. Capacitor failed. $98 service call and diagnosis. 1 part replaced. $335 total.
Corey was a great tech and very knowledgeable. Although the service was very good I will shop around for a better value if needed in the future.
Kimberly Gehbauer
a year ago
There were 3 repairs/parts that our furnace needed when they tested it. The main part, they wanted to charge $346 for it. I went to ace hardware and bought it for $49. There was hardly any labor to install it, 2 screws. Besides the huge upcharges in parts, they would not stop trying to get us to buy a brand new furnace. Do your research everyone.
I have used Chapman for all of our heating and cooling service and needs, and I am now making use of their plumbing service also. I had a new sump pump put in since I put the last one in 8 years ago. They did a great job. I have my summer A/C checkup and as usual they were very personable and professional. Gunner was the service tech this time and both my wife and I were pleased with how professional he was checking out the heat pump and air. I will always recommend Chapman Heating, Cooling and Plumbing service. I have never been disappointed.
Lee Richardson
10 months ago
Caleb arrived on time and ready to service my HVAC system.As with every other Chapman employee I've had the pleasure to interact, he was thorough and professional, explaining everything and making suggestions.My system is now out of warranty, so I'll rely on Chapman more than ever!Thanks, Chapman!
Heather Larmore
4 months ago
Teresa was nice and pleasant. Chad was prompt and professional.
Robin Verhasselt
a year ago
Chapman has been our go-to for HVAC over the last 7 years, ranging from seasonal tune-ups to a full system install. They have always been friendly, professional, and do great work!
You guys are simply THE BEST!!! I will NEVER use anyone else for my HVAC and plumbing needs.
I trust Chapman Heating & Cooling. They are reliable & friendly, prompt & they look out for you.
It's 14 degrees outside .....and my heat went out , if youve ever been there then you know its not a fun situation!! I called Chapman because my go to hvac guy was sick. Schedueled an appointment for 4 o'clock ..and.....they didn't show up til 6 (ok no biggie, it happens) the tech gets here who is very proffesional . he does the diagnostic wich they told me would be 98$ . The technician informs me that there's some problems and the pressure switch isn't working, and before he can figure out whats wrong with my furnace he would need to replace the pressure switch .... So I ask how much to fix the pressure switch ?? He said usually 200 but he doesn't have one in the truck so he would have to go get one.... And since its after 530 its emergency hours and it would be about 600$ ....so now showing up 2 hours late becomes a bigger deal !! (Also for your information a pressure switch is about 15-20$ cost for part) so I proceeded to ask the technician will putting a new pressure switch on fix my furnace ?? no it won't but it will tell is whats wrong SO...... you want me to spend $700 and not even fix my furnace ?? So obviously I refuse the service and refuse to pay the diagnostic fee because he still never could tell me what needed to be fixed for my furnace to work (btw you can bypass the pressure switch to see what else is wrong for testing ..so the tech had no clue how to perform a diagnostic) the tech was really nice btw.I received a $98 bill a month later called them calmly to explain what happend and was expecting them to be proffesional and accept the fact that they were in the wrong and waive the diagnostic fee ......Well thats not what happend the gentleman that I talked to basically told me to pay it or f*** off and he would send me to collectionsI would highly suggest to not do bussiness with this company !!
The entire crew was polite, professional and completed their jobs in a timely manner. They cleaned up after the job and everything was tidied up before leaving. It was a pleasure as always to work with Chapman and would highly recommend this company for all your HVAC, heating and plumbing needs.
Susan Rutherford
a year ago
Came right away when I had an emergency with my water heater. He was able to replace it right away. He also helped me get my heat back up after the gas had to be turned off. Thanks so much for everything!
Rebecca Bentley
a year ago
Our Tech Tom has serviced our HVAC systems for the last 3-4 year and last year started also servicing our tankless water heater. He always does a very thorough job and explains everything completely after he completes the services. He is very knowledgeable and very competent. He is incredibly personable and I would recommend him to anyone I know and Chapman the HVAC company he represents.
We contacted Chapman due to an issue with our heating system on August 19th. A technician came out assessed our unit and advised of a part that needed to be replaced and recommended a tune-up of the system. I paid $459 for the part, installation and the recommended service. A month a two phone calls went by before the part was replaced. The technician finally made it back and forgot which part needed to be replaced. We waited another week. The technician came out to install the part, but couldn't figure out why it didn't fix the problem. After another attempt, the issue was resolved, but the recommended tune-up was not completed. I also requested a receipt for my payment and was sent a receipt via email that was blank. My recommendation is to find another company as I will be.
Very professional and easy to work with. Thomas and Von were very knowledgeable and answered all my questions. Very friendly. I will ask for them if I need Chapman again in the future.
Another great service from technician, Earl, last week. We're tuned up and ready for winter. Happy to have chosen Chapman for our new HVAC system. Not the cheapest, but definitely the best!
In a time where good service is hard to find Bailey was a pleasant surprise. He showed perseverance to stay committed to fix a challenging sump pump issue. He made sure it was fixed correctly even though he had to work late to make that happen. He did a quality job and cleaned up when he was done. 5 stars.
Dakota serviced our furnace for winter heating today.
He was courteous and seemed knowledgeable in answering all my
questions. We have relied on Chapman Heating & Air Conditioning
for many years and have always been very satisfied.
The technician was very professional and polite and had our heat going with in 20 to 30 minutes which we appreciate very much Thank you very much perry sisk you was great. That is what keeps me coming to Chapman's and all the techs. Great Business
Doug did a great job keeping us informed of what he was finding while working on serving our air conditioner. We are very happy using Chapman to maintain our equipment and specifically having Doug as our ongoing service tech.
Once again David serviced our units. He is experienced, professional and does through work. He is the best service technician they have. (This spring he cleaned out my A/C units and nobody had ever actually removed all the leaves and debris in bottom of our outdoor units then hosed everything down.)
Chapman service my furnace every year. I had a water leak in my laundry room, Tony was the technician that came out to check out my problem. When he got into the room he found where it was leaking from in seconds. The problem was fixed in no time. This is my first time using the plumbing side of this company and will use them again. Very pleased with the service.
Michael Wehlage
a year ago
My outdoor hose faucet was leaking. I have experienced troubles in the past but this leaking was excessive and beyond my skill level. I called Chapman and they were at my home within 3 hours to repair the problem and replace my valve. This was in line with my previous good experiences with them and I have a high degree of satisfaction with this and previous service.
I'm an employee at Chapman's (so I have a bias) but in my 14 years of service work in the industry, I've worked for many different outfits- from the mom n pop shop to the large corporation company's. And ill say this- Chapman's is hands down the best place I've ever worked at. It truly does feel like a large family. Management is usually on their A game (usually), the techs are experienced and knowledgeable, the office staff is efficient and reliable. I can tell the company and everyone in it has a love for the trade.
Andrew Fadely
2 years ago
Chapman has the best customer service of any business that I have encountered in any field, not just the heating and cooling industry. Every person from the one answering the phone to the service technicians and customer service manager have been extremely professional and courteous each and every time I have worked with them. I have never encountered a business that works harder to ensure their customers are well taken care of and completely satisfied.
We had some water leakage from our air conditioner system and called Chapman Heating. My husband said the receptionist was very exceptional and friendly (didn't get her name). Within 2 hours they were out at our home. Technician Tom Bullock was very professional and friendly and identified our issue right away. It is so nice to have a Company who has professional and friendly employees. We appreciate Chapman Heating, Air Conditioning & Plumbing and will use them for annual maintenance and any other issues that come up. Thank you!
PAULA JOHNSON
4 months ago
Chapman has always been there in my time of need. The salespeople, technicians and staff are very helpful, friendly and considerate. I would recommend this company to any one needing a knowledgeable opinion, emergency help and just an overall great company to work with.
Chris Scheer
2 months ago
Great service to provide peace of mind that system is ready for the next season.
Lindsay Martin
3 years ago
We had a great experience with Chapman during our home inspection process as the sellers. Specifically, Keith was professional, punctual and kind. Dispatch called to give us 45 min notice of when tech would be arriving. After some negative experiences with other local companies, I will definitely place my first call to Chapman in the future. Thanks, Keith!
Gage was very professional and helpful. My new water heater was installed properly and up to code. I was very pleased with my experience Chapman and I would recommend them to anyone.
Routine maintenance...yearly Fall checkup. Nathan did a good job getting our system ready for the heating season, including changing the filter. Chapman is very good with scheduling and showing up for routine services. They know their stuff!
Earl Linthicum
a year ago
Mr. Lawton was very thorough in servicing our air conditioner and very knowledgeable in answering questions we had. We had been frustrated with our thermostat, and he explained features we didn’t know about that are very helpful. We definitely received five star service.
Good experience through the entire process - from scheduling through completion.of the repair. Mr. White arrived within the scheduled window. He quickly diagnosed the problem with the AC unit. He had the part on his truck and had the AC repaired in about 30 minutes. Fast, friendly and courteous. Can't ask for much more than that!
Lillian Davis
7 months ago
Bailey did a great job. He was courteous and professional throughout my service call. I highly recommend Chapman’s HVAC services. Their personnel are great too.
Alex Robertson
a year ago
We were in a bind due to an electrical surge issue that fried the power transformer in our HVAC unit. Chapman heard our call and sent Desmond right over. Heat back on within 90 minutes of our call. Outstanding response, solution, with kindness and professionalism. Thank you Desmond and Chapman team!
Chapman has been servicing my units for almost 2 years. My units were 24 year old. Chapman came out to give me a quote on replacing my air conditioner, water heater, and furnace. They quoted me on a Thursday and had everything completely done the following Monday. The service was great and the salesman didn't beat around the bush. I knew it would be an expense, but what isn't these days. What matters is you get what you paid for. Which i did and was happy with my service all around.
Nancy Callahan
2 years ago
The technician called ahead to alert me of his arrival time. He was on time. He did a thorough check and explained what work had done. He asked if I had questions or concerns. I definitely recommend Chapman. I appreciate this company's integrity. No upcharges are recommended unless they are needed for maintenance. Rarely is anything extra needed.
Ryan Prickett
2 years ago
Wanted to take a minute and provide some feedback on our most recent experience with Chapman for all of you looking for a quality HVAC repair company.We started to have some issues with our aged furnace about 3 days before one of the coldest Christmases in 15 years. Fitting end to 2020. We called Chapman on the 23rd, as we have since moving here about 4 years ago. Chapman came out and checked the furnace within hours of calling them. We found the heat exchanger was bad and needed replaced. Chapman recommend I get a quote and Larry was out that same evening to explain everything to me. With the options written out in a good/better/best scenario, they made it very easy and affordable to purchase the new unit. Larry was back out the very next morning and had paperwork done in quick fashion. My wife and I decided it was best to purchase a new Bryant Evolution furnace since ours was about 12 years old and made more sense than fixing expensive parts for the next year. Larry was great to work with!!Chapman then had a crew out on Christmas eve to tear out my old and install the new unit. Took a few hours but very professional while here. New pipes, new humidifier, the whole thing. They had us back up with heat right before a small family gathering the next day for Christmas. Couldn't have been better based on the unfortunate circumstances and timing of the unit failure. Thank you so much to all of you over there for your efforts to get us warm again! And on Christmas eve no less!
Tabbitha Dixon
2 years ago
I had Todd S come out and tuneup my furnace. He was very professional and friendly. He even went into depth of what to look out for and made recommendations to extend my systems life. I highly recommend this technician! Thank you Todd for your hard work and professionalism!
We have had issues with our heat pump for months. Jeff came out and helped us figure out our options and was easy to work with. Ron came out today and did a fantastic job getting everything set up and working. He walked us through each step and made sure we were happy with everything before leaving. He took the time to explain how things worked and what we could expect. This business is top notch!
Evan Chivington
a year ago
I called Chapman for a second opinion after having another company come out to diagnose my furnace issue. Chris did a great job diagnosing and explaining the issues. He reached the same conclusion as the other company on the cause of the problem, but Chapman came in nearly half the estimate if the other place to replace the furnace control board even though they dont carry my brand of furnace (Lennox). They quickly ordered the part and got me back up and running. I will call them again for any future issues.
I would like to say thank you to Chapman's. Keith came out to my home on Monday and (I felt) did an awesome job. He detailed everything he was doing and went above and beyond. I will most definitely recommend your Company to other people.Thank you again,Robin
Chuck and Chapman were excellent. Job not finished yet as they are investigating options. I trust they will do the right thing and finish our plumbing needs asap. Highly recommend!
Such a great experience. Thought I could handle a plumbing job by watching a few YouTube videos. My advice… just call these folks. Appreciate the quick arrival after I broke the copper pipe. Very nice and very professional.
Our service and repair techs very knowledgeable kept their area clean very personable and nice
Service technicians were pleasant and courteous. I was extremely disappointed in the scheduling department. I was told someone would show up/call between 9-12, I had to call at 12 to find out they were late and I was next on the list. Another 90 minutes later, I receive a phone call and the service technicians arrived by 2 pm. I am a registered nurse who works nightshift, I was unable to get any rest due to the carelessness of the schedulers. It really did not matter what time they arrived but if I could get a couple hours sleep, it would have helped. Of course, the sooner the better to get this service completed, but to be so inaccurate is just not appreciated. Otherwise, the service they provide is greatly appreciated and, again, the technicians were pleasant and courteous. Thank you.Erika K Trout
I have used Chapman many times and I will continue to use Chapman! The latest was a new furnace that Ron and Fernando installed. From Randy Taylor to Ron and Fernando the whole process was a GREAT Pleasure:) Always Professional, Always Communicating, Always Knowledgeable about their products and always putting the customer first!I have used Chapman for a new A/C Unit, a new Mini Spilt for room addition and now a new furnace along with servicing all our equipment. Being in the construction industry for 40 plus years I have used many trades...Chapman is second to NONE!If you need help with Heating and Cooling, Look no further...CHAPMAN is all you need!
Chapman is a great company. They were very responsive and came in a timely manner. Pricing was acceptable and the gentleman who came was very courteous and answered all of my questions.
Tyler was extremely helpful and responsive. I called the emergency line last night and he was at our home very early this morning. Tyler provided expert recommendations and advice on next steps. I would recommend this company highly for plumbing - especially emergency plumbing - needs.
Matt showed up on time and was very professional. He kept me advised through out the appointment as to what he was doing and what was going on with my HVAC system. Will definately use Chapman again!
Sylvia Moffitt
a year ago
Ron and Kameron were fantastic! They installed my new furnace in less than 4 hours. They were kind, respectful and knowledgeable. They left my utility room neater than they found it. I can always count on Chapman!
They were very professional from start to finish on installing a new havc and furnace including all new duct work, made it look real nice, and keeping up on all return visits to check on the systems to make sure it is performing properly!
Evan did a very professional job. I am still waiting to hear when my filter will be installed. Please contact me with a time when you can install my filter. Evan returned to my home to install my filter at the end of his day. I greatly appreciate his returning today to replace my filter.
I called Chapman because I have known Perry for a number of years and is quite dependable and trustworthy. Even during a hot spell they were able to look at and repair my air conditioner within a couple of days including parts that had to be ordered. They were flexible and worked with my schedule to make the return visit to finish the job. I would highly recommend them and when it comes time to replace my ac unit I will be calling them
While our initial experience was good, Nathan was solid, we are now out several hundreds of dollars for a capacitor the rep claimed we needed to fix our A/C; it did not solve our issue, and we are looking at hundreds more to get another potential fix. The current ‘potential fix’ is one the initial rep claimed was definitely *not* the source of the issue- time to find an A/C company that respects our dollar.
Chapman did an excellent job installing my new hot water heater. The technician was friendly and professional and cleaned everything up afterwards. Would highly recommend them to others and will be using them again for any plumbing issues in my home.
Easy to call and talk to someone. Technicians are knowledgeable and friendly. They can also explain things in layman's terms, which I appreciate. Don't seem to suggest incurring cost for the sale, but only if you truly need it or would benefit from it.
Great experience recently with Chapman installing our whole house humidifier. The install team, Robby K & Greg B, were professional, timely, clean, and thorough. Having had three separate companies quote the work - Chapman stood out on every account. Friendly service, prompt quote/install timeline, took time to answer all of my questions - and even share some tip/tricks with me to improve my other heating needs. Couldn’t be happier - and know that I’ll continue to use the Chapman team for all of my future needs.
Carl Rochelle
2 years ago
I called and was able to get a same day appointment. Courtesy call prior to arrival as promised. Technician Robert J. was on time and made a swift and thorough assessment and repair. Excellent, professional, and informative service. Would highly recommend Chapman, they will be my first call in the future.
thomas elliott
a year ago
Bailey was very professional. He did a good job explaining why our toilet was leaking. He explained our options and what each option would cost. We will continue to use Chapman for our heating and cooling and plumbing needs.
Timothy Gerking
a year ago
If the service provided by Keith Wray is any indication of the service at large provided by Chapman, I highly recommend their servicesKeith was on time and very professional; he took the time to explain exactly what was wrong with my air conditioner and fixed it quickly.
We purchased and installed a new HVAC system last spring. Chapman did quality work, also when we scheduled our recent winter tune up. I will recommend Chapman.
We have had nothing but positive experiences with Chapman! We used them at our old house and our new one and they never disappoint. Their customer service is awesome and they are always honest about the repairs that they need to make. I highly recommend them!
I was surprised to see a Chapman truck pull in the driveway. I called Ridgeway Heating & Cooling in Lebanon. I wasn't expecting a tech to be available same day. He was professional & was able to repair the unit. Hopefully just regular service will be needed in the future. Thank you, it was a hot day yesterday.
We have been customer of Chapman Plumbing for years. We had a water leak in our kitchen and water standing on our hardwood floors. I called Chapman and spoke to Kerri. She asked several questions and determined we needed same day service. As it was already 3:00 in the afternoon she somehow got a plumber out in an hour. Kerri was professional, courteous and extremely helpful to us.The plumber on our work was Chuck. When he arrived at our door I was so happy because he had diagnosed and fixed a challenging repair for us earlier in the year. Chuck identified the source of the water leak and completed this work. He also spotted a pin hole leak in the water line to the ice maker and fixed this as well. His work not only fixed the issue with the water shut off valve to the refrigerator but saved us a service call we had scheduled for appliance repair later in the week. Chuck is an amazing tradesman and professional.Thank you to Chapman. The only plumbing company to call in Indy!
Aaron was a breath of fresh air as a HVAC service technician. He found important problems missed by previous technicians and devoted a lot of time to make sure everything was right, including upgrading my air cleaning systems and finding and repairing a leak in my humidifier.He has set a standard for all the HVAC technicians I have previously used and modeled the high standards that Chapman Heating has long strived to maintain.
Keith was very thorough and professional in performing my prepaid service call. He caught a potential future problem and resolved it before it became a problem. I would not hesitate for him to do future work for me.
Darrell Rentsch
a year ago
Utility determined there were gas leaks at two different appliances due to poor installation by contractors. Andrew diagnosed and repaired the leaks and put the appliances back in service. The utility inspected and found the problems that led to the red tags were fixed. Thanks to Andrew for his quick and accurate repairs!
We had our Spring service today by Aaron. He was very knowledgeable and took the time to explain what he was doing. He found a couple of needs for our A.C. unit and showed us what needed to be done. We agreed to the service and he completed the job in a timely manner. He was friendly and energetic to serve us - his customer.Debby
Well they charged me $90 to come out on a Saturday, which I was fine with until he told me it would be $189 to wait until Monday for the fix or $560 to fix it that day. We called a different company and that company talked us through getting the heat going again without even coming out. We had this other company come back on Tuesday to make sure nothing was wrong and he showed us exactly what was wrong and that the Chapman guy left our heat limiter out of our unit leaving us with a major safety hazzard.
Lindsey Hamilton
a year ago
After receiving multiple quotes for an HVAC install - heat pump and air handler - I decided on Chapman Heating, Air Conditioning & Plumbing based on the response time to my estimate request, estimate detail, site visit scheduling and experience and very competitive pricing. Following the site visit, I gave Chapman the go ahead for the project. That was approx. 1 year ago.Recently, I opted for an maintenance contract renewal and Perry was dispatched to conduct the work required for the first of two site visits which are included in the annual contract..Perry arrived and set expectations for the review project start to finish. After explaining the results of his review and thoroughly answering all of my questions, he was on his way.If you are seeking a low stress, extremely high quality and professionally preformed HVAC service experience at a fair price, I would highly recommend Chapman Heating, Air Conditioning & Plumbing for any related project.
Florence Gaylord
8 months ago
We have used Chapman for all of our heating and air conditioning needs for over 20 years. They are dependable, courteous, professional and they all know what they are doing when it comes to our HVAC needs. We will continue to use their services going forward.
Matt was veryyyyy professional. Knows our system and took the time to explain a few items I needed to review. He was kind and polite….I would recommend Chapman to anyone because of Matt!
lauren yeazell
2 years ago
We have used Chapman for years for our HVAC needs. Called for emergency sump pump replacement. Replaced with inadequate pump and also removed our battery back up from the system. Cannot be incorporated back into our new system. So, we are working with another company to get a pump adequate for the job and a battery back up system. Chapman has not offered any assistance with the inadequate job they did - despite our feedback to Tom. Very disappointing. I would not recommend this company.
Winifred Williams
a year ago
The crew was courteous, professional and explained what needed to be done and the recommended approach they were going to use.
I highly recommend this company and Nathan & his partner. Please consider offering Military discounts. Thank you
Tyler came to our home and did his work very well. He found some problems with our air filtration system inside our furnace and explained our options to us very clearly.Tyler was very professional in his work and demeanor toward us. I will request Tyler for any future work needed for our HVAC system.
Gregory Curler
3 years ago
Chapman installed in our home an entire new AC system including ducts and reworked the plumbing of our hydronic heating system to include zones. The work was completed more than a month ago, but we waited to post a review until we had a chance to use both systems and experience the results. Both the AC and boiler system have performed very well, keeping the temperature and humidity in our house at a comfortable level. Chapman staff were very easy to work with and did a great job of designing and installing everything. We appreciated suggestions from Chris and Andy, and that they were always communicating and keeping us informed about how things were going to be installed and why, and making sure it met our expectations. Rodney, Brian and others working on the install were great about completing the work in a timely fashion and always courteous and respectful of our home. They went the extra mile to do a quality install and were extra patient while adding the zones and addressing all existing problems with our hydronic heating system. Now it runs flawlessly with three zones. We're very pleased with how it heats evenly and consistently in all living areas, while allowing us to maintain lower temps, using less energy in areas where we spend little time.Overall, our experience with Chapman was great and we look forward to working with them on future projects. We highly recommended them to others.
Steven Ostermeier
a year ago
Have used Chapman for a number of years for routine maintenance on heating and air conditioning system as well as replacement of both systems. They have kept both systems operating efficiently. I highly recommend them.
After this little heatwave in May, I can’t tell you how grateful we are that Chapman took care of us! Our air conditioning unit went out a little sooner than we expected and Chapman was able to install a new system within a week! Everyone was so gracious to work with and the installation crew were really quick installing the unit and getting the house cooled so quickly! Thanks again Chapman .... we definitely recommend you!
We were having issues with our osmosis system and kitchen sink. Mike came out, was on time, and used precautions in our home. He explained every part of the process to me and was very thorough. He completely fixed the problem and was very helpful. The whole process was fast and easy. We will not use anyone else except Chapman moving forward. Highly recommend.
Had posted an earlier review regarding the replacement of a part that was under warranty. Was very upset with the fee charged for labor. Chapman read my review and I received a call from Chris . Super nice guy. We discussed the situation, he explained quite a bit, listened to my frustration and long story short, refunded part of the fee. Renewed my faith in Chapman. Have used them for 20 plus years for 2 homes and will use them and recommend them in the future.
Sarah E Howland
2 years ago
We had a great experience with Randy from Chapman. Our AC was broken so we were a bit desperate. After getting several crazy quotes, we called Chapman. Randy came quickly and was honest about what we actually needed and what would make the biggest impact in terms of energy savings. Then, the installers came on time, called on their way, and now I'm sitting in the comfort of air conditioning while I write this review.
Tyler was on time, professional, and thorough. In addition to routine maintenance, he found a potential problem in our system and addressed it. We would not hesitate to have him do maintenance and repair work on our HVAC system in the future.
Great people to work with. I recommend them to anyone
Very pleased
Stuart Alfreds
11 months ago
7 6 22. We have an unused a/c prepaid tube up. If they have a cancellation on 7 7 they'll call 20 to 30 mins before arrival, if not we'll have to call again for appointment. Spoke to heather. Alfreds
Tyler H (THpharmacist)
3 years ago
After a competitor took 6 hours to call me back and inform me they couldn’t work me in, I turned to Chapman, and they didn’t let me down. They answered right away, dispatched a technician within a few hours and fixed my furnace! Chris was efficient and knowledgeable, and all we could have asked for. Thanks!
Melinda Doehrman
a year ago
Thank you Doug Reams for your wonderful service! Greatly appreciate the attention to detail, and all the information you provided with our routine maintenance! ...not to mention catching the part that was going bad, and would have caused issues in the near future. 10 out of 10 stars! (or 11 if allowed!)
Phenomenal on all fronts. Dispatch responded to my online inquiry (through Bryant's website) right away. The technician was friendly, fast, and knowledgeable. The best part: despite my heat exchanger failing, Chapman were able to get me a new one with a rebate from Bryant and save me a ton of money compared to a new furnace. A previous service provider had previously quoted me thousands in labor and replacement parts that Chapman proved wasn't remotely necessary. 5/5 will use for all future HVAC service needs!
We had a really good experience with Chapman. We returned from a Memorial Day weekend trip to hot weather and no AC. Even though it was a busy day following a holiday weekend, Chapman sent David out that same day. He had it working again by afternoon!
A/C unit was making banging noise. Called the emergency number at 7:30 pm on a Sunday night and the on-call technician immediately responded. Contacted again first thing Monday morning and the repair technicians were there by 10:00 am. The furnace blower motor and fan needed replaced. Parts were ordered and A/C working by 5pm. David and Robert were very professional, knowledgeable and courteous. A pleasure working with them.
Jenny Knoebel
3 years ago
Rodney and Victor were our technicians. We had a new A/C and furnace unit installed. My husband Allen and I cannot rave enough about the quality and thoroughness of their work. They were both knowledgeable, patient, thorough and professional. Rodney and Victor deserve an A+. We had Chapman replace our water heater in 2014, with an equally professional job, so it was a no-brainer to call Chapman when we needed the new AC/furnace. We'd recommend them to anyone.
Anthony Scott
2 years ago
When people talk of great service then Chapman Heating AC & Plumbing is up there with the best of them.Our timeline for having our ageing AC unit replaced -Monday: Furnace is serviced by Chapman and I mention the AC unit needs looking at. That evening I am contacted by Jeff.Tuesday: Jeff arrives to inspect the unit, and being 19 years old, needs replacing. He provides me quotes at different levels.Wednesday: We decide on one of the quotes, sign the paperwork, scan it in and email it.Thursday: All paperwork confirmedFriday: the Chapmen guys arrive at 9AM, by 1PM the work is completed - excellent workmen answered all questions I had, and VERY respectful.Competitive pricing; Informed, friendly and courteous employees; Great pricing; Ability (if you need to) to arrange 12 months interest free payment via their website; Fast, efficient and Indianapolis-based.We would recommend them in a heartbeat, and they also take care of your heating & plumbing as well, plus service agreements to save you more.
very detailed spent the time needed to get the furnce in proper working condition.
all the service people that Chapman sends our very top notch.
very pleasant and explained all his work.
Chas Schaffernoth
a year ago
Tom at Chapman Heating and Cooling did a great job for us during his visit this past week. He is very knowledgeable and helpful in making sure everything with our system was working properly! Thanks to Chapman Heating and Cooling...and Tom!!
Friendly professionals that know their business very well. Aaron, the technician that responded to our home was prompt, courteous, and very knowledgeable about the HVAC system. Prices were reasonable for the time and materials needed for the repair.
Thanks Chapman Heating... We love our new furnace! The Chapman team of installers were awesome! They were very respectful and cleaned up after themselves! Quick and thorough installation! Couldn’t be happier with the results!! I would highly recommend “Chapman Heating”
We had our tankless water heater cleaned. We were impressed with their efficiency and honesty. Have used many times and always been very satisfied.
Seth was our technician who came out and did our diagnostic repair!!! He was extremely professional and very nice. He answered all of our questions. Very punctual and on both occasions he was at my home he was earlier then what they quoted me was even more impressive. I would highly recommend them and request Seth for your services!!! -Jenn Moore
Michael Purdue
a year ago
Had an issue with a struggling AC unit. Perry came out, had a look around, and knew immediately from seeing condensation on the lines that the coils needed cleaned.Perry diagnosed the issue, disassembled the unit, cleaned the coils, and was gone within an hour. Cost was $265. I scheduled the call around 7 p.m. the night before and they happened to have an opening available for the next day. The service window was from 1 p.m. to 7 p.m., and he made it by around 4:30 p.m.It's more than I would like to pay, but HVAC always is. I usually try to get maintenance when I can pick up a coupon to waive the service fee, but I think it was worth it to improve performance. Especially on an older AC unit.
Made convenient, prompt appointment. Aaron arrived on time and put on mask, gloves, and foot protection. He was pleasant, thorough, and informative. After explaining the advantage of adding a part that would prolong the life of the ac unit, I asked him to install it. He was quick and clean. Very pleased with his professional service.
Work done in timely manner. Respectful of property. Kind and courteous.
Every employee that comes to our house is very respectful, and responsible. They take pride in their work, in which you don't see that in today's world. Nathan did a great job!
Chapman is a first class, professional service provider! From Rose at the dispatch helm to Scott S, assistant service manager, to the other 2 Scott's and Tom service techs, we received exceptional service. We appreciate their responsiveness and clean, professional installation. We will call them again when needed!
Jeffery Hammer
a year ago
On time, completed the installation of a new 6 ton roof unit in just a couple of hours. Very little interruption to our office. Cleaned up the office floor after the installation. Very courteous answered all of our questions.
Barbara Martin
a year ago
Andrew did an excellent job repairing the toilet in the master bathroom. Replacing the on/off valve and the workings on the inside of tank. I have not as of today, 12/11/2021, received any more problems with it. And hope to not have any future problems with either.
Thank You Chapman Heating & Air for the prompt and quick response and excellent customer service. Thank you Keith Wray - an excellent technician that provided exemplary customer service. Chapman Heating & Air is a true customer-focused company that I can trust
Very polite courteous, prompt, excellent service and friendly! We love Chapman! We have been using Chapman since about 1994. Thank you for always being there when we needed you! ☺
As a land lord in another state, it is so valuable to have contractors you can count on. Julie helped me through the repair process on multiple properties and also knew my situation and tenants situation every time I called. It was such a simple process thanks to her excellent customer service! The repairs were done in a timely and respectful process. Thanks again!
Glad to have Chapman install our new furnace & a/c, installers Scott and Andrew were great, explaining everything and let me observe. Install went smooth and area was neat and clean afterwards.Randy , the sales consultant was easy going and no pressure , answered all my questions . Highly recommend and will use Chapman again! Thank you!!
Highly recommend Chapman. David is a very personable and professional guy. Cleaned everything up , area looked as it was before hd started. Genuinely nice guy.ThanksDoria B.
Excellent company to work with! We had 3 different companies come out to check our broken air conditioner and provide us with a quote on a new unit, and Chapman surpassed the other companies in every way. They were knowledgeable, professional, and easy to work with. I’d recommend them to anyone!
George Watters
a year ago
Had old sump pump(s) removed, and a new one installed. Chuck is a very friendly and professional plumber. His prompt and efficient service was excellent. Thank you !
Martha Martin
6 years ago
Chapman is excellent in service and installation work. We love our clean air system and the entire house is fresher. It has been several years since the installation and the Chapman team continues to impress my family with their service. The clean air system has eliminated allergies in our household.
Tyler was patient professional & friendly.He was diligent & good to explain what needed to be done. & then get it done..We have 2 units, only one was on the blink. He took time to identify which unit was on which side of the inside of the house & which AC unit outside was on what side of the house & then he marked them for future reference. He was very helpful.
Michael Eising
a year ago
They did a fantastic job. Found innovative ways to correct existing duct work that were previously improperly installed by another company. Installed a new heat pump. All work was done in a quality manner and site was left cleaner than when they arrived. 10/10....
Randal Wamsley
a year ago
Nathan was VERY helpful in getting my toilet replaced. He and the Chapman staff went the extra mile to take care of me quickly, and I really appreciated their help.
Chapman is the best. They are very effectively ent at making appointments and the service is excellent. Steve was my technician today. He has serviced our HVAC before. He was on time, explained what he was servicing and cleaned up his area. He answered all questions and reviewed my contract.I was working on a project in the bathroom and I needed a little extra elbow grease and he help me. He went above and beyond. Thanks Steve
Earl was great. He came out on a Saturday within 2 hours of our call. Knowledgeable and friendly. Very thorough. Very pleased.
You need to leave a paper receipt with individuals and make it clear, if you do not have the part in stock and it is being ordered the service was not declined. Receiving an email stating the service was declined on a receipt is extremely confusing.I was given a quote for my renewal of my service contract which had increased slightly one week and then we your people came out the next week it was increased again. When you live on a very fixed income that is unsettling.While I understand the merger happened between the time my Heat & Cool Service Technician was out one week and when I called to have them come back as instructed no warning was disconcerting and uncomfortable.While the new technicians are efficient and know their jobs being advised it is unknown whether my previous technicians will available to return because no one knows if they will be coming over or not was an uncomfortable situation.The service technicians who had been to home were familiar with my young dog and we had no problems---the service technicians sent out were not familiar and immediately showing fear is never wise. When given instruction as to how to deal with the dog and being totally ignored and their unwillingness to comply with the request is not good either. We know the animal and how to familiarize them with strangers. Once the fear is shown and the fear behavior is continued it causes stress for the owner, the animal, and the technicians. Allowing the animal to obtain someone's scent and once the animal is shown the owner is offering access the animal will accept the owners decision. In our case had my grandson not been home it would have been impossible for me to stop the dog from doing what he is here to do. It took him several hours to calm after they left as he was contained and unable to familiarize himself with the technicians and monitor what was happening in our home. I will be sure to have his work collar on when the technicians return. I have scheduled them at a time when my grandson will be at home to contain him easily and effectively and I will be able to stay where he can see me at all times to be sure I am safe.
Tony converted our outdated gas fitting to a modern day fitting for our new dryer. He also gave me a quote on 3 other projects that we have for him. He was on time, friendly and knowledgeable. We hope he comes back for our other projects.
Timely same day service but seemed pricey over 250$ for a drain cleaning i could be wrong. I gave instructions to report any issue to me as this was a rental property. They gave no information to me but did make some suggestions to my tenants about an air filter . Overall they seem to get the job done!
Our air went out on a Friday night. Earl came and fixed it. He did an excellent job and was very nice and friendly. I could not recommend Chapman and Earl, our technician, more.
Steve Strycker
a year ago
Aaron is friendly and very thorough in explaining what maintenance steps that I can take between Chapman Maintenance visits. He makes good recommendations, without pressure sales tactics.
Maury Plambeck
a year ago
Chapman did great. Our service tech, Evan was very professional. I appreciated the ETA update calls from the office staff.
Aaron, Jade, Scott and Fernando were all incredibly helpful, kind, professional, and timely! They were patient with me and helped explain what it was I needed. They accommodated me quickly in this frigid time of year, which is so amazing. 10 out of 10 will absolutely use them again! Thanks guys!!!
I am very impressed with the service I received,I had a furnace repair. I received a phone call that the technician was on his was 40 minutes prior to the four hour window I was given for him to arrive; he arrive 10 minutes after that. He was polite and professional, and was able to quickly diagnose and repair my furnace. He thoroughly explained and showed me what the issue was and what he did to fix it. What I am most impress with is not being uncomfortable while he was here! I am a female who lives alone so this is something I greatly appreciate, and would recommend them to others in the same situation.
Patricia Scherschel
a year ago
Keith came promptly, identified the issue promptly, arranged for an appropriate repair, then performed system maintenance. He clearly told us what was going on. He identified a potential issue and proposed an acceptable solution. He worked efficiently and tidied up everything afterwards. And, of course, he wore his COVID mask throughout. And that is important to us.
I’ve never had a company do everything they can to save me money. The gentleman I spoke with on the phone Sunday helped me get my emergency heat going, over the phone, to save me an emergency visit fee. Earl, who came out the next day had me up and running in 20 mins. They only charged me a visit fee. Their professionalism, promptness, and willingness to help was above and beyond. I will use them again.
Corey has repaired, serviced our furnaces several times and I always find him to be knowledgeable. He's very professional and courteous........would highly recommend him and Chapman!
Deborah Broyer
a year ago
Chapman Heating, Air Conditioning & Plumbing has completed our heating and air conditioning maintenance for the last two years. Perry has been the technician every time. He is professional, respectful, and thorough in his work. I would highly recommend this company for HVAC work.
Liked the complete work done and the new add on machine.This is the best work that I Have had with the care and add on machines for winter time. thx
Chapman did a great job. Robert Jinis was very good professional and honest. We will ask for him the next time. Great job!!!?
Great job ! They were very professional and knowledgeable, working hard to replace AC and heating in only a few hours . I plan to have them install my tankless water heater too.
Stephen Sailor
a year ago
Chapman and Gage were very accommodating. The work was very professional, timely and neat. Gage was very nice and answered all of my questions. I will use Chapman in the future.
Big Blue Truck 7
a year ago
I would highly recommend Chapman Heating and Cooling for your HVAC needs! The staff is very professional and easy to work with. I have had a very good experience with this company for several years now, and will continue with their services.
Brian Worrell
5 years ago
Chapman came out on May 31st to evaluate adding a return in the basement (were my furnace is) and running a feed to my insulated garage. The initial start of the onsite went well. They looked at where I wanted the feed and return at, made some measurements, and looked at my system.Having noticed that my system was new and installed by a competitor, he went on to tell me how Chapman was recently praised as the number one Bryant authorized dealer in the state and nation. From there he went on about how they would be the better company to provide service for me going forward and told me about their service contracts. I told him that I was good there for now, that I just wanted the work I was asking about quoted. He then asked me why I did not call the installer for a price on this work. I told him that I did, but the original installer had some staff changes recently and did not want to come out for just running ducts (whole separate issue). I expressed that Chapman had been a subcontractor for an add on I had done two years prior, and the duct work had been installed very well and that I wanted that same level of work again for these ducts.He said that he would get a quote out to me by the end of the day or first thing the next morning. Though right as he was leaving, he did say he would have to ask his manager about running a duct to the garage. (He did not say why he had to ask about running a feed to the garage) As of June 13th, I have not received a quote from Chapman about this work, nor have a received a call back about it.The whole experience made me feel that they do not care for the small install jobs, unless they are subcontractors to a builder. It seems that they are only in it for service contracts, new installs, and emergency service. Since I had heard so highly of Chapman, this whole experience made me feel their high ratings must be only from installs and not this level of work. I will not be recommending Chapman to anyone in the near future.
AC was out and experiencing record heat in our area. Our family, including a pregnant wife and one year old, had to struggle with not only the heat, but lack of response from contractors/warranty company and a night at a hotel. Chapman (Christy) picked up first call and had a technician out within a few hours. Problem was diagnosed, explained clearly, and fixed quickly and professionally by Jacob. Responsive, helpful, and professional - Chapman is now my go-to for my HVAC needs!
Dave is always pleasant, courteous, thorough and we know we can trust him.
Richard Sturniolo
4 years ago
Had issues with my heat pump. They came out quickly and did a fix but it wasn't entirely fixed. Came out quickly again and found a bigger problem that would take some time. Set me up so I could stay warm and came out within a week to fix it completely.Terrific service guys. Friendly, considerate, professional. Made sure I knew what was up at every stage.
Linetta Hillebrand
a year ago
One bathroom toilet would not fill up and the other toilet was losing water. Service man found problems immediately and corrected within a few minutes. Very professional, Will use chapman again and highly recommend this company.
Jennifer Junod
a year ago
We had a great experience with Chapman. Vincent was friendly and informative. We always get our HVAC maintenance with Chapman, they are wonderful.
Appointment window is pretty large, so hard to say they were punctual. But, office did call and tell me the technician was in the area and would be here in 20-30 minutes. He arrived within the time period, introduced himself. He took every precaution in this period of covid virus. He took all his measurements and explained them clearly. HVAC is good to go for another cooling season. They also installed a great water softener system for us three years ago when we purchased the house.
Ti'auna Williams
3 years ago
I apologize for the long message in advance, but it is my hopes that this is helpful. I contacted the company in order for them to assess why I was having water coming up from my tile floors in the lower level of my house. They arrived earlier than the scheduled time which was fine, but after they assessed my house and called someone because it appeared that he was not competent enough to assess the situation he then called someone else that reported that the water w). as coming from my chimney although there was no water from the chimney. It was then recommended that I contact a chimney company (which was more money on top of me paying for the assessment from Chapman Heating, Air Conditioning & Plumbing). As I thought the water did not have ANYTHING to do with my chimney. I then contacted another company and they were able to assess and see that the water was coming from my air conditioning. They was able to fix the problem (thank God). When I contacted Chapman Heating, Air Conditioning & Plumbing contacted scheduled an appointment to address the situation but instead I requested to speak to the manger. I was unable to speak to the manager, but left a message in which he NEVER contacted me back. Soooo I was basically out of $79 for a problem that was not assessed properly.UPDATE: After posting my review the manager contacted me to apologize and reimbursed me my $79.
Very professional organization from the scheduling process through the service call. The technician was professional, appropriately outfitted with COVID PPE and thorough including providing verbal feedback along the way. At the conclusion of the maintenance call, the technician met with me briefly to discuss any findings. I would most definitely use Chapman again and would recommend them to friends and family.
Our A/C went out, and Earl from Chapman arrived within 5 hours to diagnose the problem and give us options. He was knowledgeable and patient and thorough.
Tony was great!! Super nice and polite as well as very professional. He had a plan, went at it and completed the project in a timely manner. I am a happy satisfied customer!!
Daniel Carbajal Montes
2 years ago
This review is about the desk staff rather than the services of Chapman. This review does not reflect the quality of service Chapman provides.When I called to ask about an estimate I was met with a seemingly nice woman, but after the few minutes of speaking with her her true colors came to light. I called to ask about an estimate on my HVAC unit and had a few simple follow-up questions.Shurely (I did not ask for the spelling of her name), began to be clearly irritated and even condescending. Her retorts started with a loud smacking of her lips disregarding any professionalism. When I started to speak, her huffing and puffing made it clear that she was not listening to me and instead waiting for a reason to end the call.After clearly wasting her time I decided to thank her for her attempt at customer service, wished her a good day, and ended the call. It is unfortunate that I did not get a chance to do business with Chapman but perhaps I will try again on a different day.
Larry Salsman
4 years ago
The three men that installed our new furnace and air conditioning were excellent. They were knowledgeable, personable, and courteous. They arrived at 8:30 am and departed at 4 pm. They removed the old furnace and air conditioner and installed the new system. The Christmas Basket of goodies that we received later from Chapman as a Thank You for doing business with them was outstanding. Highly recommend them.The Salsmans, Noblesville, IN
Our Airconditioning went out and eubank was here 3 times. On sat they referred us to chapman. Desmond came to our house. This was not an ordinary visit. My husband is terminally ill. The hospice people were here, some family were here. Desmond was so professional. He realized this was a bad situation, he diagnosed the problem and had to order a part. However by some measure of luck and knowledge he was able to get us a bit of air on Sat. Monday he returned after 5 and fixed the airconditioner and did not leave until after 8 at night. You should be so proud to have him as an employee representing your company... He was professional, compassionate and understood the how miserable our situation was without air on a 90+ day. Again I thank Desmond for the way he handled our situation. Linda Harbison
We had Chapman out November 2017 to check our furnace and the representative was very pleasant and knowledgeable. He talked us into the Chapman service agreement (2 inspections a year for a discount). He told me I wouldn't have to worry about anything that they would call in 6 months to schedule the spring inspection. They never called so I called them today and the receptionist said since the weather skipped spring and went right into summer they haven't called everyone and if I didn't hear from them it was my responsibility to call them. NOT what I was told. The soonest they can get to me now is second week of July. Not happy about their customer service. I will not resign a second year contract.
Bob Bartolomeo
a year ago
Chris did a great job We had a lot of questions about our humidifier and he was very helpful in pointing us in the right direction. A job well done
Daniel Waffle
2 years ago
Mike the technician, arrived when he said and did an awesome job. He answered any questions I had and didn't call it done till he had basically trioke checked to be sure there were no orher problems. Have used Chapman in the past and will continue to use them in the future.
I had Chapman install a new system in my house last year and recently had the annual HVAC maintenance. Technician Aaron S. was great and extremely thorough. He asked if I'd like to know what he was doing and he walked me thru what he did and he even gave helpful tips that I can do to help prolong my system in-between annual system checks.
Technician was very professional and knowledgeable.
I've enjoyed maintenance program for over 5 years.
Mollee McDaniels
2 years ago
Aaron was our technician and was so kind and thorough. Took the time to go over everything slowly with my Dad and showed him how to check different things to look for problems! I can HONESTLY say they DO treat you like your their family!
I hired Chapman to install a new air conditioner and all went fairly well. While the installers where there I told them I had a mini split I was installing in my garage and needed someone to purge the lines as the unit was already installed and wired. The unit came charged. All they had to do was make the line connection and purge the air from the line.I quickly learned that what the installer told me was erroneous because Chapman refused to do this little job. They said they wouldn't install someone else's equipment, even though this was already installed and just having a line connected and purged.This is when I realized that Chapman isn't about customer service but about selling new units and the big profit.Yet, if you need customer service on another device then forget that. I just gave them $4k+ and that didn't buy me the courtesy to do this minor job. What is the difference between hooking up that line and purging that line and working on my old air conditioner.I thought after moving to this state I had found a service provider I might be able to count on but I was wrong.Bottom line, if you are looking for a new piece of equipment you can call Chapman, but if you are looking for customer Service call someone else.FOLLOWUP: After having received that answer from the owner I guess I am right. If you don't buy your equipment from Chapman then don't call them for service. Their answer is misleading because I told them I knew they couldn't warranty hooking up one line and purging air from the line. It is ridiculous to think anyone would think this to be a problem. I also told them the unit was already installed and simply needed the freon hookup and purge. That's called a service call.My home will not need help from them in the future. A very nice company is coming Monday to do the job. They will get my money in the future.
Cynthia Martin
a year ago
Chapman is wonderful to work with. From the people that answer the phones to the technicians that come to do repairs and consultations. Always a great experience with them.
kathy farrington
a year ago
We got a new water heater several months ago.It took awhile for us to notice, but the hot water started smelling really bad. After some online research, we called & asked Chapmans to come and see.We are on a well. The Chapman service person ( an extremely polite and professional fellow) suggested he should remove the “ rod” in our water heater. This was one of the solutions we had read about, so we agreed.He removed the rod, and flushed the tank.YAY!!!! Almost instantly the smell was gone!!!We have had many interactions with this company, and everyone is always very polite, professional & knowledgeable.
The service was great and the tech was very professional and gracious. He also gave us some tips about the dust and the filters. We would use them again!
Robert performed an inspection and service on my HVAC system. He was very thorough and very courteous. I would recommend him to anyone needing HVAC service! Good job!
Gage was here to repair a leak in an outside faucet. Very professional and very polite young man. Fixed our problem in a timely manner and was on his way. We are very happy with this experience.
It was a little frustrating. Firstly, they said they'd call half an hour before he arrived as I needed to have a neighbor let him in. They called 20 minutes after he arrived, and I had to scramble to get my neighbor there. Then, he left a note saying the filter needed changed, but upon checking my contract, I had paid for a filter. When I called, they said they could schedule him to come back, but I asked if they could just leave the filter as I can't take off work and don't want to bother a neighbor again. They said they would. That was first thing this morning, and I don't have it yet as of this afternoon, but I am hopeful it will arrive. A little communication would have saved me a lot of stress.
Technician has clear expertise, arrived promptly as expected and finished our furnace tune-up in short order with all details explained before he left.
Guy did a great job of finding the problem even though he came at the end of a long, hard day.
i always have a good experience with Chapman. Their technicians are always on time and very well versed in their craft.
As always Perry was on time, courteous and thorough. I have confidence that the equipment is in good working order after he has completed the checkups. I would say that even if he weren't my brother. He is one of the most thoughtful and loving people I know.
Over the last month and a half this company have been to all three daughter’s houses. The oldest had them install a new complete HVAC system and water softener. I sat in on the quotes from other companies she had come in. Chapman came in and told her “I can sell you this type of system that the others showed you, but for the size and layout of your house it’s more than you will need” They saved her three thousand+ dollars and were incredibly nice and professional. She’s more than pleased with what they installed for her. Because of that we had them install a tankless water heater and softener in another daughter’s house and then a softener in the last daughter’s home. They are able to get you scheduled quickly. They just came back to my oldest’s house to line up a drain for us where we’re replacing a tub with a walk-in shower. From Matt & Andrew and the entire crew to The ladies who answer the phones, they are all fabulous. Cannot say enough about how great this company is. They have our business for life. Thanks guys!
Corey was awesome! He was very thorough and explained what he found and how he was going to take care of it. I have a yearly contract with Chapman and am pleased with their service!
Ever since I've lived in the home for 30 years they've always been a good company
Mary Jane Click
a year ago
Needed their plumbing services and they were able to take care of the issue the same day that I called. Very satisfied at the present time. Service was very accommodating. Thank you.
KUDOS to Chapman Heating & Cooling Service. Our furnace went out last Sunday, one of the coldest days all winter. We called Chapman's (NO relation to us, just share the same last name) at 9:30 in the morning, Mr. Doug was here by 11 and did a survey on the unit, knowing it was almost 20 years old, didn't hold out to much hope for repair. After comparing the price for repair and the cost of a new unit, we opted for the new. When Mr. Doug in turn called Mr. Randy who was here within the hour to go over the financing options. Needless to say these two Gentlemen were Very knowledgeable, courteous and pleasant to deal with KUDOS again Gentlemen for making this process so non-stressful. Not to mention that these two men gave up their family time on a Sunday to come out and help our family in need. And to make it better, they were here first thing on Monday to install the new unit, again KUDOS to the young men who did the install, also very knowledgeable and courteous, didn't take them as long as thought and we were warm and toasty before noon. They gave my husband the tour to show him all he needed to know about the new unit and thermostat . I would HIGHLY RECOMMEND the Chapman Family and their crew, 5 STARS..... Saved the day for our Family, Thank You Gentlemen :) Eric & Cheri Chapman
Sarah Jane Roy
a year ago
Tyler Abney performed my fall heating checkup under my service agreement. I give him top marks for professionalism, efficiency, knowledge & friendliness. I hope he comes back for the spring check.
Andrea Kincade
4 years ago
We have been using Chapman for years and have had wonderful service each and every time! Adam was very kind and professional during our last appointment. Thanks for such wonderful service!
LaDonna Mitchell
a year ago
I have use Chapman ever since the owner himself sold me my furnace and air-conditioning unit many years ago. I have not been disappointed ever. Awesome and professional service ? ? ?
I have used Chapman to service my HVAC system for years. My most recent experience was awesome. Very thorough and proactive in checking for future problems. I highly recommend their service.
Michael Aslin
3 years ago
We had a water leak from our humidifier and Scott was able to diagnose it quickly. He was very knowledgeable and professional. He answered all my questions. Would highly recommend Scott and Chapman for your HVAC needs.
Can't say enough good things about Chapman. Competitive pricing. Super courteous, professional techs. Saving about $70 per month with my new high efficiency system. I highly recommend Chapman.
Tony was able to quickly resolve my issue with my gas stove and also did an extra plumbing project while there. Helpful, professional, knowledgeable.
Really appreciate everyone at Chapman for their help. They coordinated and installed a new furnace on short notice AND from across the country. That's such a relief- Thank you!
David White with Chapman was very professional and timely. He was able to spot issues that other AC Repair persons have not. Thank you and fully recommend.
I am a retired HVAC technician with 33 years experience. Chapman sells quality equipment and employs quality people. I purchased the top-of-the-line Bryant Heat Pump / Gas Furnace combo and still marvel at my low utility costs. Doug and Cory come twice a year for my tune-ups and I couldn't ask for better technicians.
Patricia Arthur
7 months ago
I've been a customer of Chapman for around 40 years, I've always been happy with both the technicians and the service.
Had a new Bryant furnace and AC unit installed on the same day, which was just one day after meeting with the Chapman sales rep. The installers were courteous, helpful and professional, and I can't wait to have Chapman be my go-to provider for maintaining my new investments!
Needed to replace our 27 year old HVAC system. Comfort Consultant, Scott, did a very good job of explaining Bryant HVAC systems. Made decision on system and date. Crew did a very good job of fitting the new system in our garage. Sealed all seams so as to prevent air leaks. System works great. Had Chapman out twice after install for fine adjustments of gas valve.We are very happy with the system and service.
Robin-Elizabeth Parsley
a year ago
Andrew did a great job replacing our water heater and upgrading our pipes and shutoff valves the same day that we called in for help since we had no hot water.
Andrew was very professional, explained everything, was prompt and quick in his work, and even put up with our dog trying to help him while he worked. A credit to his employer.
Scott Andrews
6 years ago
Chapman Heating and Cooling received my business to replace the furnace and AC in my home due to 1) great reviews 2) the salesperson that worked with me, Chris Kaiser 3) having one of the better quotes, & 4) willingness to make up for differences in the quote by upping warranty coverage to match others.Unfortunately two of my three interactions with them since installation have been negative. I'm concerned that by saving a little money up front that I sacrificed on service. I cannot comment on installation quality yet.
The people at Chapman were awesome, we replaced a 20yr old system with a new furnace/AC. They followed up quickly after the install to make sure everything ran right. Our quiet new heat is sweet.
Travis Bell (Retro DJ)
4 years ago
This is Cameron, he's my Chapman Tech, not too many people ask to do a selfie with the furnace guy, except me! Our Bryant unit is newer and awesome. The A/C and Furnace was installed by Chapman. We have a regular service agreement and Cameron has found a goofy noise. He's been here for a very long time today, walking up and down stairs, outside and in. He's had the whole thing apart and has scheduled a back up appointment in a couple days. Basically, he just wants to make sure it's groovy! Thank you Chapman for sending Cameron my way, keep hiring A+ techs.
Barbara George
a year ago
David and Jake made a Great Team and were VERY considerate, professional, and efficient. Chapman is fortunate to have them on their Team.
Tyler did a great job with my HVAC maintenance. Was very prompt, quick and answered all of my questions. Also not pushy at all with anything I needed to improve by AC.
Sharon Eakle
6 months ago
Thomas put a new censer on my hot water heater and it didn't take him very long to put the part on and was very appreciated
Have been using them for several years. Always get a call ahead of time with a status update and ETA of the technician. Technicians have always been courteous and explain what they are going to do and answer any questions that I have. Definitely recommend them if you have any Bryant systems.
My husband was using them and they gave us a quote. My husband later found out they one of the guys had an attitude and was talking bad about my husband to our renter and then called my husband and talked bad about the renter to my husband. So we called had a few more quotes and both the quotes said what we were told and quoted by Chapmans was not true. TWO other companies had the same diagnosis that didn’t match Chapman’s. Not to mention WAY over priced!!! Our tenants now have a cold house in the 90 degree weather and we didn’t have to spend 2 grand more than what we were told!!
James Hugunin
7 months ago
We are always pleased with Perry's service. He is always pleasant and professional. Thank you for your company's dependable attention to our needs.
I can't say enough about Chapman Heating and Cooling. From the first visit for an estimate to the day of installation, everyone was completely friendly and professional. Their prices rival the competition as well. I HIGHLY recommend them.
Rosemary Thompson
a year ago
I have a maintenance agreement with Chapman for my HVAC equipment in my home. They are always responsive, here when they say they will, and honest. I will continue to do business with them.
Barbara Jimison
a year ago
Always has treated me right. Never a problem with any of the techs that have been to our house to service us. Sales and office people are just as great.
James Schrage
5 years ago
From the expertise of Randy the salesman to the installers Scott and Greg who did a professional job it's no wonder Chapman is the Bryant Dealer of the year! Great job! My only regret, I wish I would have upgraded sooner, the house is much more comfortable! Thanks
Perry is the best ,always on time and very knowledgeable. He has been our hvac for a couple years . Everyone at Chapman seems so pleasant when you call in and always willing to get someone out asap if an emergency.
Ethan & Miranda Terrell
a year ago
Chris showed up on time was extremely polite and knowledgeable and was able to find the issue within minutes of being there. Also took the time to clean up some wires that the previous tech left that weren't up to his standard!
Chicnltl Scott
4 years ago
Recently our air conditioner quit working & I called Chapman Heating & Cooling. When I spoke with Christy who was very polite & easy to work. She asked what was wrong with her air conditioning I told her it quit cooling , it tries to start but won’t come on . She responded it’s probably the capacitor, she suggested sending out a tech.She sent Chris who also was very polite & informative . He said indeed it was the capacitor . He did not have one on the truck he had to order one because ours was smaller, he came the next day and installed it & our air conditioner works perfectly ! Also while all of this was being worked out, a very nice lady named Teresa would call & let us know when the tech was on his way.We absolutely will be using Chapman Heating & Cooling for all of our future needs.Thank team Christy, Chris , & Teresa! ? ?
Great experience. Keith was very professional. He answered all my questions and explained everything he did. I requested service at 3pm and everything was completed by 530pm. Great service,
Perry has been our service guy for years. He is always on time and does a great job keeping our furnace in great running order.
Perry Sisk has been servicing our furnace and A/C for many years (now in our second home). His attention to detail, professional approach, and knowledge of both units leaves us confident that both units will continue to run effectively with no worries.
Jim and Susan Havers
a year ago
Our system is 4 years old. We have Chapman’s come out each year to do a check up. The technician reported the system is running great.
David Riggleman
5 years ago
My heat pump recently stopped working and it was old enough that replacement was the best option. So thus started the process of getting quotes from different contractors. I chose Chapman primarily to get a quote from a Bryant dealer, but also because of their reputation on Google. However, I was quickly disappointed when the salesman showed up. He acted like he did not want to be there and did not seem overly eager to answer my questions. His demeanor left with me no confidence that Mowery actually cared about me as a customer. Eventually, he did give me a quote, but it wasn't even in the ballpark, in terms of thousands of dollars, compared to quotes I got from much better companies. The two stars are for showing up on time and doing the bare minimum (giving me a quote), but I'd recommend staying away from them as there are much better options out there.
Kathleen loftus
a year ago
Tom is extremely nice, helpful person! This was the 2nd service call here and I felt confident after each.
I would request him again!
Very pleased how the company went out their way to make sure everything was right for us after listening how unhappy I was with the service I received. They truly care about their customers. Highly recommend!
Daniel Overbey
a year ago
Highly-dependable, very responsive, great service. Been using Chapman for years. You're in good hands with this team.
As is usual in our experience over the years with Chapman, our service tech, Bailey, was prompt, professional and personable. Well done, you guys!
We have used Chapman for several years. The y have meticulously maintained our HVAC. They have great customer service and I love the local, small town feel of their partnership with home owners.
Terri Russell
3 years ago
Aaron and the team dispatcher responded to my emergency call lightning fast. He was a total professional, worked quickly and explained everything. Chapman is awesome!
Thank you Robert ... It was a pleasure having you as my heating maintenance technician and you did an excellent job replacing the old thermostat. Friendly, polite and informative. Thanks again!!Dennis
Being a senior want to thank you for the service call today - calling prior to Evan arriving to let us know he was on the way - Evan was prompt and very informative on what needed to be done and pleasant to deal with - took care of business in a timely manner and was gone - Again as a senior, thank you for your assistance
I have used their service for over 15 years and always felt I could rely on their opinion. I have had them replace my old furnace and A/C at a fair price. Very honest and reliable company. My family use them too.
Vincent was first rate, professional and courteous, wore his facemask and shoe covers when he entered the house and was a solid representative of Chapman Heating in every regard.
Called Aaron Schwarz Sat afternoon and he was there to look at it Sat. evening. Unfortunately it couldn't be repaired till Mon. morning. Aaron was here Mon. morning and had it repaired in about an hour. I would highly recommend Aaron. 5 star for sure.
Very prompt on a weekend! Heat was out, and was fixed in less than 15 minutes. Price was well under what I expected, and the Tech went out of his way to help educate me on what the issue was, including going above and beyond with some simple maintenance. Will use again!
I have used companies all over Indiana and this is by far the most outrageously priced one I have ever seen. They have a HUGE mark up on parts trying to get full system replacements. Buyers beware of their tactics. Tried to charge me $718 for simple AC fan motor.I had them out last month for my furnace and should have realized then how bad they were and not had them back again. Their technician did not even give me a price quote and went ahead just fixed the part without asking and charged me over $400 for a simple ignitor replacement for a $30 part that took only a few minutes to replace. Never again Chapman!!!!
Joseph Michael Willoughby
a year ago
The technician, David, is thorough, experienced, offered suggestions. He found a small rust-thru spot in the flue that I was unaware of, and is ordering parts and will return and replace the needed parts.David returned with the parts and replaced all the needed flue piping.
Bernice Chumley
4 years ago
Kyle did a wonderful job. He was very thorough and answered any questions I had. One suggestion I might make is the repair man should leave some kind of receipt with the customer before he leaves the job site.
We love using Chapman for all of our heat and air needs! Their technicians are friendly, fast, efficient and communicative. And the customer service team is always so helpful!
Benjamin Hermus
6 years ago
From my mother:Chapman Heating and Air Conditioning has proven to be one of the most ethical, professional and trusting organizations in the industry. When we were told we needed to replace our HVAC immediately by a competitor, we called Chapman to get a 2nd estimate. Chris visited our home, evaluated our equipment and rather than promote a replacement, recommended a 2nd opinion inspection or our existing by one of Chapman’s technician.Brad came to our home the very next day (coldest of the year to date) completed an inspection and confirmed the assessment that our system was not on life support and the investment in a new system at this time was not recommended. We then received a detailed report of the evaluation, pricing options for a new system and follow-up phone calls to ensure we were comfortable with the results.In the future, Chapman will be our first and only call.
Tyler was wonderful. He was extremely professional, knowledgeable, and answered all of my questions regarding upgrading our air filtration system.
Perry is a pleasure to work with. He fixed the problem quickly and took the time to explain the problem. He is very knowledgeable and professional. Thanks again.
Terrific. I have a gas hot water furnace and often have trouble finding techs that know how to work on them. Doug was very knowledgeable and took care of the issue immediately. Thanks
Michael Chapman
a year ago
Had them replace our basement lift pumb and check valve. They did a great job, effiecient, knowledgable, clean. Will use them again next time i need Heating, AC or plumbing services.
Professional, prompt, non-intrusive, I had an appointment later in the afternoon and they came in and installed quickly. Could tell they were professionals. Highly Recommend
Me. Colbert was very efficient. He new right away what he needed to do. He was very polite and friendly. Would recommend he to anyone.
Chuck did a great job on removing my garbage disposal and setting my sink up with just a strainer. His work is great, he answered all of my questions, wore a mask while in my home, etc.
When the pandemic hit our area, I was moved to 6 day work week, we relied on washing my cloths every evening to help prevent the spread of the virus, unfortunately our water heater failed, and we needed service fast, having used your company for heating last winter I called you again, and I want to thank all of you, From Jami in the office working with my scheduling needs, Larry who came out and gave me the recommendations good conversation and worked with my budget he even called me after the installation to insure I was satisfied with the unit, to Andrew the technician who installed and did a fantastic job installing our new water heater a very professional young man , I have and I will keep recommending Chapman Heating, Air Conditioning and Plumbing.Thank you for being there when we needed youTerry and Sheli E. Indianapolis
Frederick McClaine
3 years ago
Through and professional service, someone on the team brought anther filter while the service tech was here when they forgot we had 2 systems. omg appointment but felt he understood our systems after the first visit.
David Whiteley
a year ago
Nathan was prompt and very personable. He took his time and appeared to do everything very thoroughly. Thank you Nathan and Chapman!
Highly recommend Chapman. Amy in Customer Service was very helpful when I called for service and able to send a repairman out right away! Thank you Amy!
Waking up on one of the coldest days of the winter so far, without heat was not fun. I called Chapman and had someone out to diagnose the problem the same day. No one wants to hear they need a new furnace, but the fact was our existing furnace was 20 years old. Sure, it could have been repaired. But, repairing a 20 year old furnace was not the wise choice and I was given both options. The next day, Scott and Mike showed up to install our new furnace. Not only were they respectful of our home by cleaning up thoroughly after the installation, they took the time to walk me through our new equipment. I would highly recommend Chapman Heating and Air Conditioning for all your HVAC needs.
Penny Lacefield
a year ago
First time customer…..Professional, polite, reliable, and honest. This gentleman really knew his stuff! Hats off to the Chapman crew. Thank you!!
The best ….After 2 other companies in my house over the 3 years since I built it, Chapman has the BEST personnel I have encountered. Both Scott Plumbing and Chapman Heating are now my main contractors for service and repair.
Derek and Doug both went well above and beyond…..
Scott Kleeman
2 years ago
I've always been pleased with my service from Chapman. Used a few different vendors for HVAC before, but since working with them I have been very satisfied.
Our service tech was Ken and he did an exceptional job servicing our furnace and also explaining what he did and his recommendations for the future. He went above and beyond we appreciate his fine service and personal personality.
Bailey was superb and thorough. He explained his findings in detail and was most courteous and professional. Dispatcher Linda was clear and helpful in communicating the tech's arrival time.
We experienced a loss of refrigerant in our AC unit. The technician did a thorough job of searching for the , but because of the location of the evaporator unit and the refrigerant lines, he was unable to do a complete inspection and could find no leak. We will meet with another Chapman representative to determine what to do next.
I called because of a concern with my furnace and water heater. They sent out a technician that afternoon. Technician was very thorough and went above and beyond to ensure our concern was addressed. They have been a great company to work with.
Nancy Kolmerten
a year ago
Aaron came out & fixed a leak in our bathtub. He was professional and experienced. We will ask for him by name in the future.
Steve was great! He figure out my major problem right away. My system has a historical issue that others have never figured out. Steve listened to me describe it and when my system short cycled - he was on it and found a loose wire. A LOOSE WIRE! Now, my system runs normal. I have been trying to fix this since 2015 - Steve did on his first visit. Impressed.
It was time for my first maintaince on out new heating unit and they sent Perry out for that. Perry is very professional,Polite, on time and very informative.. Perry will be doing all my maintaince services..
Kelly GRIFFIN
5 years ago
Service was great, so was Tom. The only thing I didn't like was that I wrote a check and it wasn't even turned in until the following Monday, therefore it wouldn't clear my bank until a week later. And I thought when something such as parts are covered under warranty that they were replaced, yet I was charged. Not sure I like that.
Appreciate the responsiveness, on time and how Corey took time to discuss and answer all my questions. I have been pleased with Chapman.
Thorough job and good work on installing a new water heater.
Eugene Johnson
a year ago
Good experience with Nathan. Professional; enjoyed learning about he and his family. Hope to get him as my technician again in the future.
Steve was a very class act, top of the line personality, excellent knowledge. I retired from HVAC Steve was top notch. Can we keep him as our personal tech?
David is one of the most professional HVAC I have ever experienced. It is very comforting having him as our professional. I very recommend him.
Josie Raimondi
4 years ago
Great service, as always. My family asks for and will wait for Steve Rosemeyer. He is one terrific tech ! Steve always does a thorough job on our furnace and air conditioner. Josie
Kate Stephens
5 years ago
Chapman Heating is a fantastic company. The installation team including Chuck, Rodney and Rick were very professional and did an amazing job installing our new Rinnai tankless water heater and Puritan water softener!This is a top company, even from the sales person Scott, who explanined extensively everything before installation day. We could not be happier! The price was very competitive and we highly recommend Chapman Heating for installation and service to anybody. Every home owner needs a Rinnai tankless water heater! It’s fantastic which combined with the water softener has made a big difference from consistent hot water and increased water pressure to washing dishes and taking showers. I also appreciate and love how the water softener Chapman installs is another Hoosier company.Thank you to Chapman Heating for a very cordial and professional installation!
Richard Mossler
2 years ago
Returned from vacation to find A/C not working. Called at 9 AM to ask them to come check the problem. By 12:30 PM, Seth had arrived, diagnosed, and fixed the problem and was very professional and personable. Great experience.
Cindy Hartman
2 years ago
Friendly and punctual. The tech knew what he was doing and discussed what he was doing and why. A bonus....the details of the call were itemized on our invoice. Great customer service!
Patrick Adeyemi
2 years ago
I was not happy with the service because the Technician that came to my house promised to send professional to come look at it or send a quote to repair the outside unit and since then no call no show. It put my house on immergency heat and cost me a lot of money. My address is 9238 Robey Meadows Ln Indianapolis IN 46234.
Curtis Knueven
2 years ago
Came Monday confirmed what I was thinking as the compressor blew. They gave us a price that was about what we estimated and installed Thursday. Great service by everyone that showed up.
Service performed at 2 locations by Perry Sisk was very good. We are very glad to have Perry Sisk as our service person he does a good job.
I've used Chapman for Maintenance for over 4 years. Great Service, professionalism, thoroughness, and honesty.
Thomas Richardson
a year ago
Just had our annual tune up and service, a little late to be sure, for the spring. Clean, responsive to questions, checked everything out well, gave advice appropriately. Will certainly use again.
I use Chapman for semi-annual maintenance on heating and cooling systems. Always dependable. The service techs are very effective at explaining what has been done. This is money well spent.
My thermostat broke and it quickly rose to near 90 degrees in my house. Tyler from Chapman got out quickly, walked me through what the problem was so I can watch for it in the future, and got a new thermostat installed in the same day.
Brian V is a great technician who represents Chapman in a professional and friendly manner. Got in and diagnosed the problem quickly. Thank you!
Tyler was great. He came in, got right to work and worked efficiently. He finished in a timely manner and answered all my questions.
This company called (8:40am) me earlier than my appointment (10-2) because they were in my neighborhood, and when ahead and came by. All they did was told me that they don’t work on my brand of water heater, charged me $90, and then left. No referral to a company that could actually help. It was a waste of time, and a scam.
Amazing experience. Earl was honest, knowledgeable, explained everything thoroughly, and did an excellent job.
Patricia Brown
a year ago
David was informative and honest. He assessed the problem quickly and made the repair after talking with me. Great Job! Thanks.
Was able to schedule in a timely manner. Rep was friendly, knowledgeable and did a good job. Was very transparent and trustworthy.
Katie Anderson
a year ago
Steve was prompt, professional, friendly and informative! Will use Chapman for all my heating/cooling/plumbing needs.
Matt was very efficient, willing to answer questions and explained the service he provided. He was on time and professional. We were very satisfied.
David Lazerov
3 months ago
Great communication from staff
Fair price
Sandy Shedd
10 months ago
Calib was very professional & gave us confidence in his work for Chapman.
David Bakemeyer
3 years ago
My air conditioner went out during the evening hours on one of the hottest months... After being told from other companies that they can't get to it until the morning... Chapman was there in 45min after my call to fix the problem... Now I'm able to sleep in the coolness of my home... Thank you Chapman!
I felt like the technician was more of a salesman than a repairman. He was constantly trying to sell me products. It cost me $440 just to wrap electrical tape around a wire with a bare spot.
Elizabeth Gillihan
a year ago
Excellent service from Earl. The parts were in, and I got a call to tell me when he would arrive. So pleased with the service.
Keith showed up on time and was very informative. He fixed the problem quickly and we're very happy with his service.
Steve Lamotte
3 years ago
I was extremely impressed with Jacob’s honesty, wisdom and advice about our extensive furnace problem. He had a very good understanding and ability to communicate realistically the options we had.
While they were Johnny on the spot , and my furnace is ancient, I got charged over $700 for a part that I just googled and is roughly $130.
I understand profit and loss but is 1.5 hours labor really $500 ? , I understand $100 of that is the service fee but wow ! They did a great job if you can afford it !
Regina Tedrow
9 months ago
Quick response to service call. Found nothing wrong but suggested what might be the problem. And he was right! Honest Guy Corey! Thank you
Service was great. Chris explained what the problem was and gave me several solutions. He did not try to upsell me on a new system which was appreciated.
Same day service much appreciated, thanks! Evan communicated the problem and explained repair process thoroughly. Very efficient and professional!
Timothy Childers
a year ago
Aaron was VERY effiicent and VERY courtious! He explained everything he was doing for us in detail. Hes a valuable asset to your company.
Brian was prompt, polite and knowledgeable. He also remembered to provide me with some info about an air purifier that I had inquired about.
I have used Chapmans for 5 years. The service techs are all great. I wouldn't use any other company for my heating, air conditioning and plumbing needs
Jacob performed the maintenance duties per the contract and replaced what I knew had to be done with our humidifier. He was on time and knowledgeable.
Vincent did a very good job, even noticing thermostat could have been installed better, and made the proper adjustment.
He was very professional and friendly, came in and removed old and replaced with new water heater. Came in and got the job done in a timely manner
James Bilsland
6 months ago
They are professional, knowledgeable and professional in their work. Very responsive to our needs.
Jeremy Noren
9 months ago
Expert service, timely response, friendly technicians--I will use Chapman as long as I own a home.
Preetesh Kantak
a year ago
Knowledgeable, prompt, truthful and direct--Chris Amond is a good technician and we're happy with is work.
Brian Graban
5 months ago
Technician arrived on time, was pleasant, and completed the work in a reasonable amount of time. All of the work completed was done in a professional manner.
I've been using Chapman for a few years now. Rose laughs at my dumb jokes and Doug is very thorough when he performs maintenance on my HVAC system.
Cindy Fontanez
a year ago
I have used Chapman Heating and Air Conditioning for years and they are very reliable and extremely professional. I highly recommend them.
Came to look at our furnace. Two different techs named Tyler. Both very knowledgeable and professional. Great experience! Thank you
Barbara Burcham
7 months ago
They even cleaned out debris I never knew was in the crawl space. Above and beyond because they knew I can't as a senior citizen.
Kimberly Grimes
4 years ago
Fast honest old service I can always rely on without fear of getting ripped off! I will never use anyone else! If you have a septic problem Robby's is the one to call!
Shelby Smitherman
5 years ago
Always a good experience with Chapman's HVAC. Ask for Earl or Steve R.
Both are extremely good HVAC people and have YEARS of experience under their belts. If they can't fix it, no one can.
I purchased 2 furnaces for a duplex I own and the maintenance plan. Chapman main multiple contacts to schedule the annual maintenance to make sure I received what I paid for!
Timely response from Chapman. Aaron was thorough and helpful in explaining the key issues of the repair. Highly recommend this firm.
Prompt response to initial call and problem resolved on 10/3/18. After that, unsatisfactory response on ensuing service (performed on 10/9/18; ; promised on 10/3 or 10/4).Still have not received detailed invoice from 10/3 work including parts and service.
Darryl Gustin
2 months ago
Great people and service at Chapman!
Outstanding job. Heating problem troubleshooting was quick and bad component found. Replaced part, system working great. Thank you
Barbara Sherman
a year ago
The services are professional and reliable. All of my contacts with Chapman Heating have been completely satisfactory.
Desiree Tarter
4 years ago
Thanks to the team at Chapman for installing our new Rinnai Tankless Water Heater. I can now run the dishwasher, clothes washer and two showers at once without running out of hot water! Shout out to techs AJ and Rodney for a clean and smooth job! #endlesshotwater #nomorecoldshowers ??♨️??
Edward Moraitis
a year ago
Did not know you they still had caring tech's left in the industry.
Chapman is very lucky they do!
Aaron was timely, efficient, friendly, and took time to answer my sometimes frivolous questions. I highly recommend him for your service needs.
Deborah-Kate Stanley-Widener
a year ago
Professional and experienced. Friendly. Took time to answer our questions about the new heating system; knowledgeable. All our good guys.
Terry Williams
2 weeks ago
The tech was very cordial and did a great job.
Christopher Miano
7 months ago
Most honest HVAC company I’ve dealt with in our time in Indiana
Excellent experience. Steve was meticulous in the work that he did and went out of his way to explain what he was doing and why.
All professional and very efficient. Mask worn, which shows respect for us and our home.
All systems working smoothly. Treated our home as if it were his own.
Tyler did an excellent job providing maintenance to our humidifier. Reasonable price as well.
Lynda Gerhart
2 years ago
Tech arrived on time. Pleasant and knowledgeable. Didn't try to throw extras in. I will call these folks first when it's time to replace my furnace!
Ruth Ann Nickell
3 years ago
Very responsive to for same day service, kept me in touch when technician would be arriving, technician was professional and courteous. Made recommendations to lower cost. Very helpful. Thank you Perry!
Cassandra Dilullo
a year ago
Steven came in to do our annual service. He was efficient and nice. Great job!
Steve L was very professional. Very much appreciate the courtesy call. Area was cleaned up and service was explained.
Thomas Taggart
11 months ago
the service technician was thorough and knew what he was doing. I was very impressed with his recommendations.
Stephen Davenport
3 years ago
Excellent and prompt service from a technician (Chris) who clearly knows his business. Honest, detailed, up-front and efficient. Very good work.
They were able to come out the same day I called. They were able to trouble shoot my problem and had the part the next day. Professional service.
As always, a very professional visit that was efficient and thorough. We feel confident that we are ready for the summer season, knowing our HVAC has been checked by experts.
Jennifer Moore
a year ago
Aaron was very polite and professional. He answered all questions and explained everything. Highly recommend!
Bobbie Wampler
2 years ago
Excellent visit with Tech Chris. Told me what he was going to do and how.
Completed service work asked if I had questions and was very personable.
Thank you Chapman.
Bobbie Wampler
Alfred Huizer
5 years ago
Dave the technician was promt on time and helpful and curtious. He did a great job and had no problem answering my questions or with me hovering nearby from time to time.
Yearly furnace maintenance was done by a friendly, knowledgeable, and efficient tech. Chapman is always on time and economically reasonable.
The service technicians and the office staff are competent, friendly and very professional. I highly recommend Chapman.
Chapman is easy to use and very professional. Their techs are competent and polite.
Lucinda Thurston-Zeigler
a month ago
Thank you Chapman, you’re the best!!!
Brenda Lollar
4 years ago
Very polite and came earlier than they first promised. Our technician was very pleasant and explained the problem and was able to fix it. Very happy with our experience.
They did an awesome job. Very professional. Would highly recommend.
Steve was very professional. He explained everything he was doing and was very careful and courteous while inside my home.
Susie Engelau
10 months ago
Quick to call back and quick to schedule the appointment. They came out same day.
Donna Oliver
3 months ago
Keith was and has always been very professional and takes time to check and make sure everything is working as it should. Highly recommend!
Shely Ferguson
4 years ago
We always had a great experience with this company. Several times we had Earl fix our heating and air conditioning and he was always so friendly and knowledgeable.
Jeff Thompson
4 years ago
Kevin did an excellent job and was very helpful. He answered all our questions and explained everything he was doing .I highly recommend Chapman.
Jeanette Britten
a year ago
Matthew your service Personnel was on time he answered all our questions and he offered us a yearly discount that would save a little mone, and I appreciate that thank you .
Vincent was very professional. He did a great job answering my questions and providing additional information.
They are very responsive to your needs. They provide good products at far prices installed by professional staff. Heather provides great customer service.
My furnace was serviced by a very knowledgeable and polite man. He explained to me what would be required to repair my furnace and what the price would be. I could not have ask for a better repair man.
Henry Winckler
9 months ago
Christopher went about his work in a professional manner. He did a thorough maintenance and cleaning inspection.
Nathan did a great job. Explained the situation well and was very friendly and professional.
Larry with Chapman’s was very helpful with selecting the unit for our needs.
As usual the men come and do a good job.Baily was no different, very polite did a good job and was able to answer my wife's questions. Thank you Emory and Fran Safford
Stephan Milewski
2 years ago
Came for routine maintenance on AC but repaired everything he came in contact with (water spigot, hot water heater, etc...). This shows dedication to customer service, instead of just getting the job done and leaving.
Stephanie Pelko
a year ago
Nathan was excellent!!! He was prompt, knowledgeable, trustworthy and friendly. Definately recommend!
Michael Sturm
2 years ago
Andrew our plumbing technician was very thorough and explained what he was going to do and provided expert advice on potential needs.
Kenneth Sandala
a year ago
Nathan was a professional in manners,knowledge and work ethics. Thank you Nathan. You are a 5 star employee.
Technician was on time & completed removal of gas line quickly. Very pleased with service.
Harry Hodgdon
6 months ago
He was very professional. Most knowledgeable..
Service man was on time and did a very good job of checking out and servicing our furnace and heat pump system.
Thomas Grembowicz
a year ago
Replaced water heater. Very professional and installed compression couplers for sump pump pvc pipe (xtra labor with no charge).
Shirley Adams
2 years ago
Always responsive, proficient, efficient, polite, professional and super nice. Not once have we be upsold or encouraged to make a purchase that was not absolutely necessary.
Franklin Burns
a year ago
$248 is bit much for a $20 capacitor. Technician was great. Price was absolutely ridiculous.
Very professional, always received call before
Arriving. I have used service over 10 years
Now, also have use plumbing service. Very
Satisfied.
Amanda Mattos
2 years ago
I had previously purchased toilets from an outside source & needed them installed. I was told $800 would be the installation fee, I asked why so high & reply was that's standard. I laughed & said nope you can leave. Idk how just installing two toilets could be that much.
James T Harpole
3 years ago
Scott was knowable, personable & efficient. He is typical of Chapman personnel, always a great job.
I’ve used Chapman for years. They are a very reliable company and have always been reliable.
Billie Herrmann
4 years ago
Good service was provided when I got my 6 month checkup on furnace. I would highly recommend them and their courteous service tech. Very happy.
Derrick did a great job finding the problem and then providing us with our options. Chose a tankless water heater and installation looks awesome.
Sandra Anderson
6 months ago
My husband and I are senior citizens . We appreciated, how patient , pleasant and mannerly Mr. Jines was with us.
Work was performed in a professional manner. Pleasant technician. Very happy with Chapman.
The whole Chapman team have been amazing to work with. I would definitely ref Chapman to anyone looking for great service and people.
Anthony Magaldi
a year ago
Tyler was awesome. Identified the problem quickly and had a solution. Didn’t even mind the dogs.
Elizabeth Mann
a year ago
We had a very good experience with Chapman and our technician Steve.
Edward Bastyr
2 months ago
Professional approach and on time service.
Luanne Lewis
6 months ago
The technician was very professional and thorough.
J. Gary Bischoff
a year ago
The tech. was friendly understood the situation and took care of it quickly. I feel he is very competent.
Keith is always informative about what he's doing as well as explaining any future HVAC needs.
Dennis Janosky
5 months ago
Have used Chapman Htg. A/C & Plbg. for the past 16 years, they always accede expectations.
I was extremely unhappy that my AC went out but I am thankful that it was able to be put back on line during the current heat wave. Life Saver!
On time and knew exactly what to do to fix the problem.
Brian Burnside
a year ago
They came right out, found the clog in our drains and removed the paper towel that one of our customers flushed down the toilet. Thanks!
Chris was very friendly and polite. Very knowledgeable about his job and explained everything to me. ?
They got me scheduled and repaired on the hottest day of the year. The technician was very knowledgeable and on time each day. Pleased with the service.
Our serviceman was very polite and explained things well.
Aaron was very professional. He told us everything he was doing and let us know what needed to be replaced.
Marlene Johnson
a year ago
Corey did a great job. He explained everything and was very thorough. Thank you !
Our service tech Brian was professional and quickly diagnosed our A/C problem which he repaired at a reasonable cost
Awesome TEAM! Matt with his plumbing team and Scott & Ryan with their HVAC team. Very dependable, courteous, timely.
Highly recommend!
Willie Brantley
a year ago
Worked there for a while. Great Company, Even better People! For a great deal call the Man! Chapman!
We have 4 properties that are serviced by Chapman. We have tried many other HVAC companies and find Chapman is the best.
I truly appreciated Gunnar’s communication 30 minutes before arrival and and being punctual.
Village Real Estate
a year ago
Casey was very professional, nice guy. explained the process. overall good experience.
We use Chapman for all our heating, cooling & air needs. Fast, responsive and very professional.
Paul Lawrence
2 weeks ago
Cooling system tune up for summer
Ajminder Dhami
3 years ago
Steve just came out to my Subway, was carful not to disturb business operations and did his job thoroughly. There’s always a difference when you go with professionals folks!
Service tech (Tyler) was knowledgeable, thorough and explained options
Annette Mueller
a year ago
Victor was very kind to tell the first unit had a defect and waited to bring the second unit past 5pm and ensured all was in order
Very efficient from the beginning of the sales experience to the finish of the installation of our new heating and cooling systems.
They are very prompt, friendly and knowledgeable about A/C, Heating and Plumbing! Would highly recommend them
Charles Epperson
a year ago
Gunner does a great job, going beyond what is expected type service and today was no exception!
Bill O'Brien
4 months ago
Great staff, no matter who comes to service the unit. Always on time and very professional.
B. Elliot Hopkins
a year ago
The technician was on time and prepared. He was efficient and did not dawdle getting to his task.
Great communication and follow thru every time! Top notch Technicians.
Demetrice Burton
a year ago
Great service!! Friendly people and efficient work. I’d recommend them to my mother!DBurton
Technician was prompt , courteous and very friendly. Worked efficiently and discussed each step of the process. Good experience !
Did a great job very thorough. Liked his professional attitude and skill at the job. Thank you
Great company. I call them for all my needs.
Domino Effect
9 months ago
Too bad your employee in car 92 can’t drive and thinks he’s a wanna be police officer or something
Stephen Nicholson
a year ago
very good service, came on time and took his time. Dakota was a very nice young man
The Service technician, Keith, was simply one of the best! Thank you Keith for your knowledge, skill, and honesty!
I was very pleased with his knowledge and experience with the tank less water heater.
Experienced semi-annual cleaning of 5 units. Techs went right to work until finished and explained of one possible issue. All units are running.
Aaron was very professional and I would highly recommend using him.
Claudia Stoeckmann
a year ago
Good service every time we have our units maintenanced. Would recommend this company.
They have been reliable and the Techs have always been competent and professional.
Jadira Hoptry
2 years ago
Big shout out to Jeff Gambaccini from Chapman Heating and AC. Best in Class service and quality product. Highly Recommend!!
Very knowledgeable Technician and was very respectful in being clean in the house and answered all my questions.
Chriss Gregor
2 years ago
Excellent save on needing a new unit versus just a capacitor...saved over $3000.( Williams Comfort Air- you are unethical and fraudulent...probably criminal.)
lawrence tonelli
a year ago
He was professional, efficient and knowledgeable. We liked him a lot.
Reginald Moody
a year ago
The service charge was expensive but the work was to my satisfaction after the second time around.
Elizabeth Kessinger
11 months ago
Aaron always explains what needs to be done and instructs me on how to help maintain our unit.
Showed up on time and did a great job servicing our HVAC system. Have used them for many years. Will continue to.
Tyler was on time and very good at communicating what he was doing re: AC service.
Technicians were on time, with a pre-visit phone call. They were courteous, professional, and responded to all questions.
Matthew was great, he explained what is was doing and why. Also told me in term I could understand.
Great experience, on-time, friendly service. Will use again in the future.
Highly recommended
Gail Bradford
3 weeks ago
Your people are very professional.
Melissa Goad
4 months ago
Always excellent, expensive worth it.
you provided us with excellence service truth be known I would not use any body else for our service
Dewayne Hudson
a year ago
Service was great the service man Matt was very knowledgeable and friendly he did a great job
Chester Parson
2 months ago
Scheduled seasonal Maintenace for AC.
michael larrabee
4 months ago
Very professional and courteous.
Robert was super, professional, nice, clean and can come back to my home always,
Thanks
Elizabeth Mora
a year ago
Steve was very pleasant and professional. I appreciated that he was punctual.
Kyle was an amazing young man. Very knowledgeable . Very polite. Would recommend him to others.
Christian Weghorst
2 years ago
Super knowledgeable staff and technician! We were without heat for 3 days and they fixed the issue quick!
Professional Job Completed. No mess, wore covers for his shoes, answered all my questions, very courtious.
Valerie Pillow
a year ago
Tyler was on time, very professional and very courteous! Great quality work!
Robert was very kind and worked efficiently to get my furnace serviced!
Service was outstanding. He went above and beyond and I could not be more pleased. Thank you!
I was very pleased with you and your work. Very professional and explained everything to me. I appreciate it very much. Thank you again.
Shannon Borneman
2 years ago
Very prompt. Explained things well, but talked to me like an adult and I wasn't stupid. Well priced
Steve is great. He kept me informed and wasn't pushy.
Great service. They dont try to push you to buy. Larry William's was great ! I would recommend them.
Tankless water heater repair and service.
Molly Isenbarger
a year ago
Always have a great experience with Chapman's technicians and quality!
Job done in a timely manner, with the knowledge
Of what needed to be done. Therefore comepleting the job ahead of time.
We appreciate Perry, very professional and we always ask for him to do our service
Michael Beltrami
a year ago
Great service and service tech was very thorough. Purchased another service agreements.
Sara Fults-Goss
2 years ago
Corey did a great job. Was very detailed and able to train some at the same time.
AC went out on first hot weekend of season. Wife was considering murder. Brad (tech who came out) saved my life.
The technician was extremely helpful and very professional. I would recommend them to anyone.
Hank did a good job. He explained things well.
Nathan was a great service technician answered all my questions and did a great job
Toni Milburn
9 months ago
Thank you Gage for fixing our plumbing problem. You did an excellent job!
Melinda Lawrie
a year ago
Evan was in tune, knowledgeable, and friendly. I highly recommend!
Excellent, professional service from both their plumbing and HVAC services. Would highly recommend!
Madrean Schober
5 years ago
Chapman staff are friendly while paying attention to service in a very professional manner. Very much appreciated.
Patrick Shelley
2 years ago
Trust worthy, on time, good job great clean up, tech was very courteous and professional
Carol & Sam Bixler
3 years ago
Work done quickly and with detailed explanations. Prices for recommended work seemed very high, though.
You guys are the best done a great job I'd have you do it again thank you so much
I felt the A/C inspection was thorough. Technician was pleasant and professional.
Richard Wofford
a year ago
Three separate small projects. I was pleased with all the work and plan on using them in the future.
Elizabeth Backus
3 years ago
They were very professional through the whole process and did an amazing job!
Teresa Houchin
a year ago
Was punctual, was right to the point, and explained in detail what he did. Very personable.
Excellent service from David. Very thorough and always friendly.
Steve and Helen Siebert
a year ago
Doug was very friendly and knowledgeable. It was a very enjoyable experience.
Patricia Cable
5 months ago
Kept constantly updating me on what was happening
Perry is great! A pleasure to deal with and very professional.
Quick professional service. Honest and easy to deal with. Fare pricing
Elizabeth Weber
a year ago
The repair persons always give all options, are down-to-earth about outcomes and possibilities.
Excellent workmanship and attention to detail.
Shirley Morris
a year ago
Very well mannered gentleman.Very professional and efficient. Would recommend to anyone.
Tyler Abbey did a great job servicing my furnace!
We have always had a good experience with Chapman Heating. I recommend them highly.
Very pleasant and courteous. Wore shoes to enter the house and wore a mask (for COVID-19 safety).
Perry was awesome! We will request him every time!!
Magaral Murali
a year ago
Plumbing issues were resolved and the service man was quite courteous.
William Belles
a year ago
He was prompt, courteous, efficient. Very satisfied with the service.
Very honest, polite and professional. Will use this company again!
Ismael Galarza
3 years ago
fast service when needed the most. Average to good prices with excellent quality of work and detail
Michelle Gallagher
2 years ago
We will be having them replace our furnace here in the very near future. They got us set up and going until then.
David Kreuzman
8 months ago
They are the best; especially the service tech
Michelle Shaffer
a year ago
The professional employees always get things done right and are polite in the process
Derek Biddinger
a year ago
Excellent Service! I will use this company as the go to Service Engineers for my home!
Patrick Weber
2 years ago
Quick and professional installers.
They installed the day after I decided to go with them.
Donna Dybalski
a year ago
Bailey was great. He was courteous and respectful.
Linda Williams
a year ago
Very friendly, informative, even my dogs loved you. Thank you
I have always had great success with Chapman
Very helpful with consulting services for kitchen sink upgrades.
The Tech was 15 minutes late when I called the office, the tech called me about 5 minutes later to say he would be here in about 45 minutes
Chris Griffin
4 years ago
Chuck was a super nice guy. You have a plumbing problem call Chapman.
On time, very convenient and efficient. Good people.
Very quick response; everyone was super helpful from the office call to the technician. Highly recommended.
Briar was very professional and courteous while servicing our air conditioner.
Great service courteous and informative technician.
Shirley Waters
4 years ago
Very satisfied with the company, and Chris did a great job on the furnace. Thanks
Gerald Walthall
a year ago
Very prompt and courteous service. Very pleased with entire interaction
Poor customer service, wont use ever again. Asked for a short diagnostice report to be filled out and they refused
Technician was friendly and knowledgeable concerning what was required.
Service was very good, serviceman was very friendly and personal. Very Happy with the service
The employees of Chapman heating and air conditioning are prompt courteous extremely helpful.
Sharon Manifold
a week ago
Bailey installed a new garbage disposal. He was on time and cleaned everything up.
Don and Sharon Fralick
9 months ago
Great service. Professional & friendly.
Great place to do business. Corey did a great job.
Charles Reitsma
5 years ago
Everyone I had contact with was knowledgeable, professional, and courteous. Great first experience.
Good service and informative service technician. Efficient and very pleasant.
Repaired water heater. Quick assessment and quick work. Problem seems to be solved.
Christine Kingman
a year ago
Loved the fast response, helpful tips and fast and clean service.
Gladys Johnson
7 months ago
Professional, friendly and courteous. Clearly answers any questions that I asked.
fantastic company and people. professional, kind prompt. would recommend to anyone.
Jennifer Hunter
a year ago
Was very informative about our water heater replacement.
Michael Butler
a year ago
Gage was professional, polite, knowledgeable, efficient, courteous and thorough.
Jane Brizendine
a year ago
Very professional. Were here in a timely fashion. Observed the social distancing. Knowledgeable
They do good work every time i call them
Joshua Morrison
a year ago
Great, quick service, professional and good communicator.
CALLED AND WERE OUT THE SAME DAY . MADE REPAIRS , VERY PROFESSIONAL . WILL DEFINITELY USE THEM AGAIN .
Chuck cared more about helping me solve my problem than charging.
Excellent system sale person (Randy) & installation team!
Always great customer service and pricing across the board!
Installed iWave hoping to help wife's asthma issues.
He did an excellent job in a timely fashion.
Tyler is awesome. Friendly. Efficient. Knowledgeable.
They done a great job on our PM for our furnace.
Travelers Rest
a year ago
Repaired values. Was very timely and professional.
Always timely, friendly and knowledgeable!! Wouldn't go anywhere else.
Always quick, helpful and economical.
he went about his business in a professional manner.
Priscilla Sheeks
a year ago
very informative, would have appreciated a receipt emailed.....
Steve Dulworth
9 months ago
Always top notch service.. Another reason why your regularly recommended to neighbors and friends.
Thomas Johnson
a year ago
Very well trained guy took care of my problem.
Paul La Master
3 years ago
Professional, polite, exceptional work. Would highly reccomend.
Catscant Lookdown
a year ago
Punctual, professional and polite. Will do business again
We were water leak testing ! All found to be ok !
Kevin Honigford
a year ago
Replaced toilet. All went well.
A bit pricey for the time it took.
Cindy Wernsing
a year ago
My piliot light kept going out and it was repaired
Very fast and professional. Thanks a lot!
Excellent work. Professional approach, informative and personable.
Prompt thorough drain cleaning. Highly recommended.
My technician Jake was great!
Easy to schedule, friendly, on time
Patsy Kennedy
3 years ago
Thank you. I was very pleased with your service. Patsy Kennedy
Jane Strickland
9 months ago
Always get great service.
Miki mathioudakis
2 years ago
Was informed of black mold appearing and purchased air purifier which was installed in unit...
K Brent Humes
9 months ago
Gunner did a great job and was very informative!
Great service. Answered all my questions!
Sarah A. Hedges
10 months ago
Great work,friendly excellent job!!
Donna Dybalski
2 years ago
Great technician. He was so effective and professional.
Debbie Parish
4 years ago
Very kind and professional. They were great c
Pete Phillips
5 months ago
Good professional maintenance job on my HVAC.
Very thorough and diagnosed the problem quickly
Thanks David! great job as always.
They are seriously good humans! 5 outta 5 all day long!
Great service for a bathroom faucet repair
Howard Rinas
4 months ago
Tech was courteous, informative, and on time.
Quiantus Austin
3 years ago
Called you came the same day and called when he was on his way. Thanks
Tyler was very professional, polite a knowledgeable
Friendly, on-time, by far the best service out there!
Tech explained problems with our sump pump.
They never called me back. Unacceptable professionalism.
Raymond Veith
7 months ago
Cory provided excellent, courteous service.
ChopSaver (ChopSaver)
3 years ago
Awesome service and always quick to get here!
Very nice and curtious young man. Five stars !!!?
Technicians were prompt and very professional
As usual, Chapman found the problem and fixed it immediately.
Repair went off with out any problems.
Timely, professional, and courteous.
Thank you
Charles Retherford
4 years ago
Kevin was knowledgeable and informative. Pleasant experience.
Jennifer Martin
a year ago
Always a polite and knowledgeable technician.
The technicians from Chapman were friendly and professional
David was thorough and professional.
Perry got my furnace up and running.
Very honest company! Won't use anyone else
Good work, and professional as always!
Friendly and took the time to explain
David Sajdyk
6 months ago
Excellent Job!
On time, professional. excellent commos skills.
Excellent Job...very satisfied
Barbara Thompson
a year ago
They did a great job
Everything was perfect. Thanks Gunner .
Todd Reynolds
5 months ago
Knowledge and friendliness
Fast, great communication, and very friendly!
Susan Mitchell
a year ago
Very respectful and thorough.
Hannah Jackson
3 years ago
Technician was very professional, kind, and thorough!
Shout out to Chris for doing a kick-butt job for cheap!
Good service with friendly technicians
Fred M Madren Jr
2 years ago
Friendly service. No issues.
Ryan Rybarczyk
5 years ago
A+ Technician and Service. Would highly recommend.
Excellence, from beginning to end. Very, very pleased
Michael Foddrill
a year ago
Efficient, professional, and courteous as usual.
Richard Ewers
3 years ago
Enjoyed the service and professional services that Dan displayed
Lorraine Ball
6 years ago
There service techs are prompt, courteous and knowledgeable
william moskovitz
10 months ago
Tech was very professional and was on time
gayle bodenberg
a year ago
Nathan did agreat job
Very friendly and knowledgeable.
On time, good attention to detail.
Well done on time and on schedule.
Beth Thornton
2 years ago
Chapman is installing a new furnace tomorrow.
Thomas Seidl
7 months ago
On time and fast
Repair was promptly done.
Keeping my HVAC running at peak performance
Great service and knowledge!
Robin Winston
3 years ago
Your techs are always knowledgeable and thorough.
Anthony Patterson
a year ago
Very professional and thorough!
Peggy Shortridge
a year ago
Was so polite and knowledgeable!
carolyn Russell
a year ago
You were very professional.
Dinah Ferguson
a year ago
Great service today
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