Touchton Plumbing Contractors Inc

Jerk in truck 198 rode everyone’s tail in St. Augustine in four o clock traffic. No respect on the road- you probably won’t be respected as a customer.

Touchton has done lots of repairs to our home over the years - clearing drain lines, unclogging toilets, fixing leaking pipes, fixing pesky garbage disposals, replacing faucets inside and out. Whatever the need, we've always had good service, even for a couple of challenging situations in our old home that sits on slab. The office staff that do the scheduling are wonderful and pleasant to work with and always do a good job communicating. The technicians are knowledgeable, courteous and efficient and pride themselves in doing quality repairs. It's nice to see the same faces too on service calls! I ventured out once to try a budget plumber that was less expensive (and not by much) and had to call Touchton out to repair their repair. Lesson learned. Value for the price is fair and worth a few extra bucks. I never feel taken advantage of for after hours and evenings when the inevitable happens. I recommend Touchton to anyone who asks me who we use for our plumbing needs.

We found a leak during a renovation. They were quick to determine the cause and a solution. They quoted me for the repair and scheduled for the following week. They were on time and thorough. They had to do some minor additional work. But even with some uninterrupted changes in personnel, they were able to finish on time and on budget. The foot print itself was also minor compared with the work they had to do. They were very professional and friendly. I will absolutely use these guys again.

Recently we had Touchton Plumbing repair several outdoor faucets, a shower faucet, and replace a toilet. Although we did have one issue with a re-occurring leak several weeks after the fact, Touchton was very responsive with coming back out and making the good on the repair at no extra charge. We will continue to call and recommend Touchton plumbing in the future.

The old hot water died and I called Touchton to have a new one installed. They sold me a new one, installed it and took away the old one for a great price. Dustin, the tech, was professional and courteous. He did a very professional job. I also decided to replace my nephew's old hot water heater too and they performed did the same great job for a great price. Their water heaters are made in U.S.A. too so that's a plus.

Woke up this past Monday morning with a leak under my foundation. Spoke to Johnnie and she got me scheduled that same morning! Wesley and Joe came out and quickly identified the problem. They expertly minimized the amount of tile that had to be broken to access where the leak was and quickly repaired the pipe. They filled in and cemented the holes and left the areas perfectly clean. Great job by all! Thanks to Wesley, Joe and Johnnie for the great customer service and professional repair!

Touchton plumbing Has been saved in my cell for several years. I have never used them at my home but I have needed their services for commercial plumbing for years. When I have an emergency it's good to know that you can call your plumbing company and they will be there fast enough to prevent excessive property damage.

This is the fourth time I have used Touchton Plumbing and I will not be using any one else. The plumber Kevin was very friendly and professional. He preformed all the work I needed and was very clean with his installation of my focets. I would highly recommend them for any of your plumbing needs.

The quality and professionalism we received, exceeded our expectations.
From the planner to the technicians everything went according to plan and looks amazing. Our bathroom remodel was a custom build and it looks like one of a kind... Thank you again

Matt and Aaron did an amazing job on our condo re-pipe. They were always on time, very accommodating and professional, and they took the time to answer all our questions. They did such an amazing job on the re-pipe that our insurance adjuster was very impressed with their work. I highly recommend Touchton Plumbing.

Scheduled an appointment for some service. When scheduling the appointment I gave the employee making the appointment very specific information about what we needed done; the removal of an existing GE Smart Water softener system, the installation of a new Pelican water filter and the installation of some bathroom faucets. Employee repeated back to me what I was asking for as a confirmation so she could schedule the appointment appropriately. Everyone was in agreement and the appointment was set. Husband takes off work to be available . Day arrives, employee shows up and that's where things went south. Employee was not clear on the work that was to be done. After my husband went over what we had scheduled we were told sorry, but we can't install that filter. Apparently they can only provide limited service to existing units. Seems like I made our needs very clear when scheduling so not sure where that went wrong. And to top it off, the employee who came to do the work told my husband that these kind of scheduling mishaps happen with some regularity. When I called to speak to Steve, the manager, he was not available. Asked for a return call and have yet to hear from him. Don't recommend these folks at all.

I've only had one experience with this company, but that one was awesome! The customer service when I called was great. The lady I spoke with was warm and wanted to help me. They were able to come out same day and the plumber was professional and efficient. I will definitely be using Touchton again!

Thank you and huge shout out to Uriah! Fixed our water leak (underground between house and meter) yesterday. Most pleasant and hardworking young man I have encountered in quite some time! Even replaced the grass back the way it was before he had to dig it up! Thank you again Uriah!

Jason, an employee of Touchston Plumbing, veered into my lane on the Buckman Bridge on December 9th, around 3:36 pm and caused damage to my driver's side mirror. Jason, the other employee in the truck, and a bystander stopped after exiting the bridge and we all exchanged numbers as Jason did not want his job involved, understandably. He explained he would handle any charges acquired due to the accident and we went on our day. Last week, I texted Jason with screenshots of the invoice and informed him that I handled the costs upfront and would appreciate any reimbursement in the matter on January 19th. He did not response. I texted again, indicating that any response would be respectful on January 21st. No response. Therefore, I am now involving the company due to their employee's negligence. Even if I never receive any compensation, I was given insight into the type of individuals this company hires: wreckless, disrespectful, and unremorseful. That's what I get for cutting someone a break.

Do you have such a fast response time because you almost cause multiple accidents getting to your destinations? When you drive company vehicles you are representing your business. You should remember this when your on the highway. Your going to get someone killed vehicle #197.

Very conscientious and professional. They located abs repaired a leak under asphalt drive. I was out of state at the time and they kept me in the loop. Great company

When I started searching for a company to re-pipe our house no one would recommend anyone. If anyone needs a plumber for any plumbing need I would surely recommend Touchton. Highly satisfied with the job they did and would hire them again!

Profesional, reliable, fast, and honest. Found my sewer problem in 2 seconds and repaired it for a half of what a nationwide company quoted me. Highly recommend!

Touchton Plumbing does great work and has great customer service. Overall, quality service for a very reasonable price! Best in Jacksonville.

Paul came and clear the main drain from the roof, I'm very happy with my new plumbing company, sad to have to keep jumping from place to place, I hope they have consistency in the way try dispatch plumbers to assist home owners with plumbing issues that need to be handled asap. thank you

All the work was great but some how he turned on the house on the side of the house I could hear water running so I checked and it was the hose above the water shut off to the house.

Great Customer Service! The tech that came to my house was very nice and knowledgeable.

Couldn't be happier! On time and done right! Dustin was great!

Wonderful company and people. Only plumbers I would ever call.

Local plumbing contractor with a long history serving Jacksonville customers. Quality service and honest service ?

Great response time, friendly plumber and advice on what not to put in you garbage disposal.

Re-piped my dad's house and did great work.

Fast and friendly.

Always on time, knowledgeable and fair prices.

Great company, great people??

Gave great service and was very fair

Wonderful partner to work with

Very knowledgeable and hard working plumbers.

Professional and Good Customer Service.

We get the job done right

5 star very good

Great ?

Good fast service

Work

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