Service Network Plumbing & Heating, Inc.

Pros you can count on.

We've been without air conditioning for going on 6 weeks now because of First American Home Warranty. To get it fixed now, we're at the mercy of Service Network and we'll do whatever as my entire family including the dogs sleep in the unfinished basement now to stay cool. Service Network gave us an appointment 6 days out - obviously couldn't care about our situation - and then told us we didn't actually have an appointment because we never confirmed. Seriously? We're desperate! Why would we not confirm. Now they say we'll have to wait another 9 days.

BEWARE!!! DO NOT USE THIS TERRIBLE COMPANY!!!! This company was contacted by Fidelity National Home Warranty (who we have an extended 1-year warranty for our newly purchased home with) to fix a small leak in our up stairs second bathroom tub spout. If I would have known that these hacks that call themselves plumbers would cause almost $10K of damage I would have never let them in my door!! The plumber (Chris) arrived and was looking at the faucet in the bathroom and immediately starting pulling hard on the hot side sleeve (the leak was on the cold side). He asked me to go turn off the water, when I returned to tell him that I could not locate the main water valve to turn off it was too late, he had already pulled the stem out causing the hot water side to come gushing out!!! He was then pushing all of the water into the our walls trying to stop the water!!! I had to hold wait while he went to go turn off the water!! I was upset obviously and started to contact his manager, instead of him staying, he got in his van and left while I was on the phone! I finally got his manager Justin on the phone and he said he was coming out to inspect the damage. An hour later, he showed up in a Lyft car with no tools. He inspected the work of his employee and then I asked him to contact his insurance company to start a claim for the damage they caused, he did this. I then asked them (Chris had showed back up presumably to pick his mgr up) to FIX the original issue because my family needs water as we have a new born in the house!!! The fix was a tiny inlet seal on the cold water side!! They both leave in the other guy's van without so much of trace, no paperwork noting the work done or damage they caused, just three floors of my house flooded except for Justin 'sorry for destroying your house'. SO to recap, a 'plumber' comes out to fix a leak at the faucet in my tub, he yanks out the hot side cartridge stem WHILE the water is still on, floods a section of every floor of my house, leaves, his manager puts the ORIGINAL faucet back together with new inlet seal on the cold side and then leaves without any paperwork on purpose. I'll add pictures to this review with the damage caused soon. Please DO NOT use this company. They shouldn't even be in business!!! If there were NEGATIVE 5 stars, they would get all of them!!!

Warranty company assigned this service provider to fix my toilet. Justin, the manager or supervisor, said he arrived at my home and knocked and rang the doorbell. I did not hear them. Did he attempt to call me to see if I was home? No. When I called him 20 minutes later he was very rude, unprofessional, and said he would not come back that day. When I attempted to call the office they said he is the supervisor and that I was basically out of luck. Unacceptable, and terrible customer service. I do not recommend this company.

This company is absolutely terrible. We had to use this company because of our home warranty. If we had to do it all over again we would have never used this company and opted to pay a real plumber. These incompetent, rude, and classless individuals flooded my crawl space on 2 separate occasions and provided no clean up or remedy of any kind. The incompetence I witness was truly astounding so much so I had an actual plumber come fix their dreadful work. STAY AWAY FROM THIS COMPANY. If you have a home warranty that is making you use this company just go elsewhere it is well worth the cost. The plumbers did not clean up after themselves or fix the damage they created like the massive hole in my wall or my flooded crawl space (twice). The plumbers stomped around my house in their dirty shoes and left frequently for parts. In fact we waited one week for them to get the correct part and when the plumber arrived a week later he promptly went to the store for a part! An illustration of their absolute incompetence. Service Network Plumbing & Heating caused more damage to my home than existed before they were contracted by my home warranty company. I hope this review saves someone from the horrors that Service Network Plumbing and Heating created for me and my home.

Awful communication, awful service!! If you have a warranty, contact the warranty company and have them schedule someone else. Don't waste your time with these people!!

Very responsive and professional. Quick to respond to our service all and very accommodating.

1852 Jasper St
Unit A
Denver, CO 80011

Morgan did a great job fixing the water line to my hose bibb. He also created a solution so it would not happen again in the future.

They were responsive in the analysis phase , came back the very next day to complete the work and sent a follow up letter from the back office.

If I could give a lower score, I would. The scheduler was really nice and helpful. The service tech was horrible. Basically cussed and complained about everything and didn't fix the issue.

No cold water in the shower so I requested service through the warranty company. These guys picked up the job. I rearranged my work schedule to accommodate the appointment, and when the plumber arrived he spent a few minutes looking at it then said he could not get the handle off.

I went to go get a drill and a reverse bit to try and help him out, and as I started working on the handle he said he was going to leave and to call him when I got the handle off.

Soon after, the handle was removed, I called him in 30 minute intervals for the next couple hours, no answer or return call. I contacted my warranty company, they said that they would reach out to Service Network and tell them to get someone back out to do the work. 2 more hours have passed, no word from them. I called the warranty company again and they said they did hear back from Service Network and they were supposed to have reached out to schedule another appointment. Still no news.

Not sure what I'm paying either of them for at this point. Waste of an entire day.

Absolutely horrible service, and it is too bad that Fidelity National Home Warranty works with this company. Justin came out to look at a faucet and my hot water heater and the information that he delivered to me was completely different than the information the was given to FNHW. When I asked Service Network Plumbing & Heating, INC for the report they gave to FNHW they informed me they don't have report they just called it in. FNHW denied both claims, though they don't have a report or any diagnostics. I was told that the one faucet that is leaking in my home is because the water pressure (the water pressure from the main line, that services 3 other units)
is too high, however, there are 8 faucets in my home and 4 shower heads, and only one faucet is leaking. When I asked why this was, Justin informed me that it could actually be a separate issue. I bought my house in February and when I got my home inspection they tested the water pressure in my unit and it was fine. I was told what needed to be done to remove the smell from my hot water heater is not recommended because the hot water heater is more than 6 years old, so it would need to be replaced, this is in addition to my water not always being hot, and staying cold for long periods of time. The information he gave to FNHW is that after running diagnostics the hot water heater works fine, however there is no proof of said diagnostics. Justin was at my house for less than 10 minutes, and didn't run any other faucets or shower heads.

They showed up the same day, fixed the leak and the price was just right! They were very courteous and communicated well.

Justin really saved me last year. I had doctor fix it come out and tell me I needed a whole new furnace/AC. i knew that was bogus and called SN for a second opinion. Justin spent some time working on the unit and made a couple of trips but determined all I had was a closed fire damper and got me up and running. My second opinion saved me over $9,000. Very trustworthy person to do business with and I will use them in the future.

Service Network installed a furnace in my home under a home warranty. The install seemed to go well until months later an inspection revealed a leak in the gas line due to Improper Installation. My wife, son, and I lived in a home for almost 2 years with a gas leak because of their mistake. I called and emailed the company to try and give them a chance to make it right, but they said they would have someone call me, and also ignored my email. Shoddy workmanship and no concern with following up on their jobs - use them at your own risk.

Look elsewhere. Incompetent, Ineffective and rude service technician. The tech certified the system as OK while clearly there is large refrigerant leak and the compressor is shutting down.

We called to politely inform management and identify a path forward towards resolution and the service manager indicated that I should just call another company.

edit: (In response to the Response from the owner): That is nonsense and impressive that you are not owning your own failure. You did NOT diagnose a simple problem, the coil was visibly damaged and leaking. Your job is to diagnose the problem, not the warranty company. Telling me to call another company is on you too.

Good luck with the business.

Honest pricing, great technicians. Went out of their way to fix my water heater.

Chris, did an excellent job. He heard my explanation and put his experience to work in the problem. With extraordinary results. Now I dont have sweaty nights. Thanks Chris.. and Service Network Plumbing.. and had to
Mention fidelity home warranty. Send them to me..

Bad customer service and poor workmanship .... If you use them you will be sorry !

Service Network has been the long term HVAC vendor for Girls Inc. They are great to work with, have fair pricing, and do a great job. Kelly that works in the office is very responsive and helpful. Justin and Mark are friendly, experienced, and make sure our needs are met each time they are out to our building. We plan to continue working with them for years to come. Thank you all!

Friendly, respectful and clear explanation of why they found and how they fixed it.

Chris S. did a great job fixing our AC unit. Our unit was a bit different than the standard ones, so parts were a bit hard to find. I thought he would need to come back another day to service the unit cuz he didn't have the parts, but instead he went around looking for the parts so he can get the AC unit fixed that day. He also gave us couple tips on caring for the AC unit. He was very professional, friendly and knowledgeable...would definitely recommend them to service your AC unit!

I have been using Service Network for several years, mostly out of the fact that I was too lazy to find someone else to maintain my heater and evaporative cooler. I didn't have them do much, just seasonal maintenance. That being said, I had issues several times with this company. Despite the fact that they had been to my house twice a year for five years to do the exact same job, several times they would show up without the proper equipment and have to reschedule. So I went out and bought the proper equipment. Today, the guy they sent did not feel like getting on my roof (two story home). So he left and they had to reschedule. Last year they didn't connect the evaporative cooler correctly and I had water running down my roof for a week. Nevermind, take me off your customer list Service Network. What I asked of you twice a year is not that demanding, yet you managed to screw up and waste my time too much.
If you are doing more serious work, look elsewhere. The only big job I had them do was replace my sewage ejector, after looking at the bill and looking at prices on line I learned they charged me 3 times what I could buy the part for down the street.... plus expensive labor!

STAY AWAY FROM THIS COMPANY! I wish I could give zero stars! Incompetent techs and even worse customer service!! If you are not pleased with the work the owner will just call and say well call a different company, we don't want to work with you. Our situation is MUCH worse now than it was before they came into our home.

Horrible. From start to finish, every employee is not committed to doing the right thing for the customer. If I could give them zero stars, I would.

I had to have the workers return 3 times to fix the overflow in my tub, and it still was never fixed.

I wouldn’t hire or work with this company. They came out about a year ago and installed a new water heater for us. After a year the connections have been corroding and after looking at it myself and speaking with another certified master plumber we realized they were too lazy to swap out the old pipes/connections from the old water heater. When we called to inform them about this, they were reluctant and refused to fix it on their expense because “I” was not their customer but the insurance company was. It’s just really disappointing to hear and see that this type of customer service exists. They don’t put you first but are worried about how they’ll make money instead of just providing a quality service.

Truly disappointed to say the least.

I was initially very nervous to use Service Network, due to so many negative reviews online, which is why I wanted to take the time to post a positive experience and review. Like so many others have written, we had to use them to replace our water heater through Fidelity Home Warranty. Our technician Jay was awesome. Super friendly, on time, took the time to explain everything to us, and cleaned up after himself. Alex was pleasant to talk to on the phone as well. I feel bad for everyone who did not have the kind of experience we did. For anyone who chooses to or has to work with Service Network in the future, if Jay is your guy, rest assured.

Our heater pilot light went out and wouldn't start so we had to contact our landlord who made the call so I can't comment on the price. But they called me made an appointment for the following day the technician came out I told him what was wrong and he fixed it and left. Then 2 weeks later I had another issue with the furnace and the same technician came out and fixed a separate issue (the furnace is probably 40 years old) and my heat is back on. He got here quick and did the job in 10 min. Very happy costumer here.

Called because I seen a job posting on indeed and who ever answered was a little rude. I asked if I can speak to HR or manger and he replied with we are not hiring it was a mistake. So I asked okay? Can I still speak to a manger and he right away said NO! I was confused so I just hung up. I don’t know what the deal was the way he answered was not professional and could of easily just said no I’m sorry but the position was a mistake I do apologize for that but he didn’t and right away said NO when I asked to speak to someone else. Maybe he is the one they are replacing and he doesn’t want to transfer. Oh well

Water Spicket (tap) broken to washer,
Occasionally would leak, he replaced
both

If I could give no stars I would. This company was sent out by my home warranty to replace a hot water heater. After a lousy install (installed backwards, damage including holes in the drywall), the gas hose was leaking. I called the tech back within 10 minutes of him leaving my property and I was told the owner would have to call me. It took the owner approximately 45 minutes to call back and he told me they would return within 24 hours. In the meantime Xcel energy was out to address the gas leak, they placed a red sticker on the unit and told me it was one of the worst installs they have ever seen. This company called me back to tell me they would be out at 7:30 am the following day, at 7:00 am I received a call telling me the techs van broke down. Shocker!!! They have not came back nor have they returned several phone calls. Beware of this company, and heed the bad reviews.

Horrible service. Unfortunately I had no choice as it was under a home warranty but if you do have a choice CHOOSE SOMEONE ELSE! Sent an incompetent service man out to diagnose a problem. I knew more than he did about my equipment. They convinced the warranty people to replace my A/C unit (which didn't need replacing and I told the warranty Rep that) but they did it anyway. I have no paperwork on the replacement (new unit looks anything but new) and when I asked for paperwork and rebate paperwork for my electric provider I got no response. I have spoken with their office 4 times since and get blown off every time. Being told that the owner, Justin, has to get that paperwork to me. It's been 2 months and still no return call and no paperwork.
Please beware of these shysters. Don't believe these 5 star reviews. Wouldn't be surprised if their employees posted those. Impossible for this business to get anything above a one star rating.
Buyer beware!

I was referred to this company from my home warranty company. I spoke with an older lady on the phone, she was super rude and they didn’t want to give me taken care of for four weeks. She then said she could do it within two weeks. I made the appointment and cancel it a day later because she was so rude. Do NOT work with them!!!

I WISH I COULD GIVE THEM A 0 STAR.

The technician was very pleasant, on-time, thorough, and professional. Great doing business with a family-owned company.

I called Service Netwrok in a bind 2 weeks ago. If coursre, my furnance had stopped working on the coldest night we have had this year. Thank God they were able to come out within an hour. Justin, the owner, showed up at 6 on Friday and fixed the problem within 5 minutes. The charge was ridiculously low and he was super nice. I would definitley recommend them. As a single women, I always feel like Im getting taken advantage of when I call to get hire people. This situation was completely different, I was impressed thoroughly and completly trusted their work. I would highly recommend

Service Network Plumbing and Heating was hired to install a furnace in my new home by the previous owners. I have had two quotes to install an A/C unit and both HVAC companies said they did a very poor job installing my furnace. It will now cost me $1,000 more to install an A/C unit because the new HVAC technician has to correct Service Network's mistakes.

1) Installed a furnace that was to big for my home.
2) New furnace is FULL of dirt because of the way it was pulled through my crawlspace.
3) Air supply and air return too small, flue vent is not pitched correctly.
4) Crew left cigarettes, fast food bags, and trash in my crawlspace. They also left sheet metal and the box the furnace came in for me to dispose of.

I contacted Service Network last year and it was going to take them 2 weeks to come out to evaluate the mistakes they made. The customer service when I called to complain was very poor. I do not recommend hiring this company for any HVAC, A/C, or plumbing services.

Terrible company. Do not use. I have an emergency and they could care less. My water heater is literally leaking and causing water damage to my house and needs to be addressed immediately, but they don't do emergency things I guess. I unfortunately have to use my home warranty, who is equally as bad, Fidelity National Home Warranty, avoid them as well. They have tried to contact them and now that they can't they want to offer me a cash out that no one even remotely covers the little amount they want to give.
These people however, finally answered a phone call after me explaining that this leak is causing water damage to my home and mold and mildew. They finally said they could get someone out to drain and move it and would come back the next day or 2 to put in the new water heater. 3 hours later and literally over dozens of phone calls later, no is responding and no one showed up. Completely unprofessional and uncalled for. My water heater is still leaking and causing damage as I write this and I am also still dialing trying to get someone to answer. DO NOT call these people for anything. They will not show up and they could care less about their customer.
After reading the responses from their customer service team, let me head you off there. My warranty company may be terrible, but when they have already authorized you guys to do the work and refuse to call me back, answer any of my phone calls or answer the warranty company's phone call, the fault lies solely on you and your company. If you do not want to own up to your terrible business practices and customer services, don't hide behind the warranty company like you don't understand how to answer a phone or return a phone call. These issues from all of these reviews are on you.

June 3 of 2021 my Air Conditioning stopped working so Fidelity Home Warranty dispatched Service Network Plumbing and Heating.. it took them two weeks to get to me (June 15)

Thet finally get around to replacing the exterior unit which ends up being an all day ordeal because they don't listen to their customers ( I told them I needed a new pad but they were prepared for that so the guy had to go buy one)

The older gentle4man complained the entire time about everything.. the age of the unit, how hard the job was, that he needed a pad, that he needed help...
A young man finally arrived to help him who explained he was new and for the remaineder of the day the older gentleman berated and chastised him for not knowing what he was doing.. then at the end of the day the older guy just leaves him alone to recharge the system.. which he didn't know how to do and took him HOURS..

Fast forward to June of 2022 ... I have no fricken air conditioning

Why? Because now, $4000 later I have learned is is because the very experienced person leading the repair only repaired half my system. They only replaced the exterior condensing unit and not the interior coils as well.. trying to marrying 1975 technology and 2020 technology which is impossible, and they knew it all along and didn't care. They just patched they system together, knowing it wouldn't last, and ran away with the money.

The were nice and on time and now have a working air conditioning

Great job fixed the two issues on the spot!

If I could give zero stars I would. This company is very unreliable and very unprofessional. BEWARE!!