Description
Located between the Mississippi River valley and the Gulf of Mexico, our communities are plagued by intense humidity year-round. Combined with searing summer temperatures and brisk winter cool fronts, our needs are dynamic. That’s why Surgi’s Heating, Cooling & Plumbing provides comprehensive and diverse HVAC, plumbing & electrical services to New Orleans, Metairie, Kenner and the surrounding areas. Of all the local home service companies, you need the best. We achieve this by offering several Ironclad Guarantees that ensure the experience you have with our entire team is stellar every time. From assurances about the performance of your HVAC unit to property protection and peace of mind, our vows are ingrained in every action we take.
SERVICES
A/C system maintenance, Install AC, A/C system repair, Ductless heating & A/C services, Heating system maintenance, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system repair, Repair HVAC, Thermostat repair, Thermostat installation, Furnace Tune-Up, Heater Tune-Ups, Iaq Testing, Preventative Maintenance, Zone Control System, Indoor Air Quality, Air Purification, A C Problems, A C Unit, Air Conditioning Changed, Air Conditioning Inspect, Annual Maintenance, Business Heating, Carrier Air Conditioning, Carrier Systems, Commercial Air Conditioning System, Condensing Unit, Cooling Setup, Cooling System, Cooling Unit, Duct Design, Fix Heat Pumps, Furnace Problems, Furnace Serviced, Geothermal Hvac Systems, Heat Pump Systems, High Efficiency Air Conditioning, Home Cool, Major Repairs, New Construction Hvac, Regular Maintenance, Repair Heat Pumps, Repair Or Replace, Replace Your Furnace, Replacement Hvac Systems, Residential Replacement, Restore The Heating And Cooling, Safety Inspections, Service All Makes And Models, Trane Ac, Trane Air Conditioners, Trane System, Plumbing leak detection, Faucet installation, Garbage disposal installation, Shower installation, Toilet installation, Water heater installation, Plumbing leak repair, Faucet repair, Garbage disposal repair, Plumbing pipe repair, Shower repair, Toilet repair, Water heater repair, Drain cleaning, Plumbing repairs, Water heaters, Kitchen plumbing, Bathroom plumbing, Slab leak repairs, Slab Leak Detection, Tub Installation, Tub & Shower Repair, Tub & Shower Faucet/Hardware, Water Softener Installation, Water Softener Maintenance, Leak detection, Outdoor lighting installation, Electrical panel repair, Electrical Installation, Electrical Repair, Electrical Panel, Smart Home Installation, Electrical Rewiring, Indoor & Outdoor Lighting, Security Lighting, Generators,
Reviews
alberto mejia
2 years ago
They came on time and did a great job.
Kenyetta Tebault
a month ago
They came out and explained their services and product.
Gentlemen was very polite and respectful.
wayne hackett
2 months ago
Hot day and AC seemed to underperform, also time for routine check-up. Next morning response with professional and informative tech. Nothing found to be wrong but adjustments made on two stage system and airflow. Another hot day and AC is cooling well. Quite happy!
Mark restored my faith in customer service. Kind, patient, quick.
Michael came out and before he even looked at anything knew what the problem was based on my description of what happened. After adding some Freon the system was pumping out cool air again. Michael was fast and friendly.
Rebecca Scully
4 months ago
Michael was very knowledgeable and efficient. He did not push but let us know what we were facing in the near future
Lisa Mondello
3 years ago
I contacted Surgi’s on a Sat morning, there by noon!! Great service from a friendly and knowledgeable young man!
Jules Monnier
3 years ago
I had to call Surgie's for an emergency. They sent out Ryan. Man what a great job he did for me on a Sunday. Could not ask for a better after hours service. Sure help me with my wife anger. Thanks Ryan.
Becky Delatte
7 months ago
Very professional company- we have used them many times for installing new AC units to most recently having our duct work repaired/replaced. They came on time, worked efficiently, were respectful of property, and went above and beyond the old ductwork from our home to make it more efficient, and protect it better from risks of mold and tears by installing a suspension system so the ductwork will last longer than the former builder-grade work to at came with the home. While Surgi’s is more expensive than some other companies, we found their work to be a higher quality than the former company we had before. Very happy with our choice!
Pam Smallpage
a month ago
Very professional and kind crew that cleaned up all mess. I would definitely recommend them.
Patrick (Pzzzat)
a year ago
We are having an issue with high moisture after install. They came out saying they would be back. We never got a reply and have sent multiple emails.
Yulonda Griffin
3 months ago
Daniel was patient and very thorough on his inspection and explanation of service process and costs. He also shared membership benefits, which could help reduce costs.
neka highland
3 months ago
This was my first interaction with surgi's and I was extremely happy with the service. I had an ac tune up with Michael Stage as my technician and he was absolutely wonderful. He confirmed my system is in good working order, cleaned everything. And took the time to talk with about ways I can make it perform better. Overall it was a great appointment and I’m very happy with the service.
Travis Henry
2 months ago
I’ve never had a service call happen so expediently! Made the call today, and within an hour, I had a wonderful technician, Adam Abdelmuhsen, who arrived quickly, ready to work. Adam was so kind, and professional and he diagnosed the problem quickly and efficiently. I really appreciate his honesty and willingness to help resolve the problem with my ac unit. He really made me feel comfortable throughout the entire process. He even went so far as to get me scheduled with an installer, after realizing a replacement was what I needed. Thanks so much!!
Jeffery Jones
2 years ago
Technician was knowledgeable and did a good job. In and out with no issues.
Ron dispatched immediately after hours for an AC repair. Very personable and knowledgeable
Technician arrived on time as scheduled for seasonal HVAC inspection. Thorough service with pictures and documentation provided. Highly recommend.
Angela Porto-Dean
2 months ago
Michael was knowledgeable and did a great job with the biannual check on our HVAC system. From our experience, I would highly recommend Surgi’s.
I was unable to be at home when the technician came. He called me and kept me informed during his service call. He let me know when he was complete. I was very pleased!
Adam was polite, efficient, and professional. So glad Surgi’s was able to fix my A/C the same day I called.
We had our AC serviced and cleaned. It was the normal yearly maintenance.Our technician was Adam Abdelmuhsen.He was on time, knowledgeable, and extremely professional.We were very satisfied with our service.Thanks for your help.
Fantastic service from Surgi's. The problem was fixed the same day I called. Steve H. did an amazing job. He was extremely personable and professional. Awesome job, Steve!
Trouble shoot problems with A/C. Very knowledgeable and experienced technician. Very nice guy.
Asked Rene for a quote on a complete central air and heat system update on Wednesday the 22 May 2019, liked the quote, and it was installed the next day Thursday 23 May 2019. The installers, Mario and Chad did a fantastic job, going the extra mile and being very meticulous in the planning and execution of the install. I could see they took pride in their work and doing it right as though they were working on their own homes. Hats off to them for the professional and courteous way they went about doing the job at hand.I will definitely recommend Surgi's heating and a/c to my relatives and friends.
Good customer service goes along way when service charges are at high rates. Thanks again
Technician resolved problem and kindly demonstrated steps to take should problem recur in the future.
Daniel explained everything with me and was very professional. Highly recommend.
Debra Bennett
2 months ago
Was very knowledgeable and professional. I’m very satisfied with his work
Jessica Hartdegen
6 months ago
Brandon does an amazing job. Surgi’s is the best!!!!!
Clarence Fonseca
5 months ago
He was very professional & courteous he talked to us with respect. We have a little dog that kept barking, he took time to pet her & calm her down! I really thought that was very nice of him, which he didn’t need to. I had a few questions & he answered me until I fully understood the answer! More technicians need to be professional like he was!
I woke up to no A/C on a hot September morning, and called Sturgi’s at 8 AM. My mother recommended them and said they have consistently impressed her. By 10:45 I received a call from Branden that he was on his way. Shortly after he arrived he quickly diagnosed the problem and explained the repair and estimated cost. He fixed the problem within minutes and I was back to basking in the deliciousness of cold air conditioning!! Great service, knowledgeable technician, quick response, reasonable prices. HIGHLY RECOMMENDED!
Linda Bordelon
2 weeks ago
Technician was professional, polite and immediately fixed my disposal problem.
Hazard Douglas
3 months ago
Would recommend Surgi’s. I had an issue w our HVAC system that they were able to correct. They were responsive and showed up when they said they would and fixed the problem same day. I’ve come into contact w many electrical and HVAC folks and I would work with them again for sure. This is the third time I’ve used them. I always use them for annual maintenance and any repairs.
Wesley Hodgson
4 months ago
Install surge protector. A c. And heater
My name is actually Robert B but the google site kept showing John Doe. I had Surgi’s do a maintenance check on my AC for the summer months. Tony Costanza came on time, was courteous and professional and arranged the order of how he did things so that I could make it to a memorial service.
Diagnosed issue. Great information provided! Thank you, Brandon!
My experience with Surgi's Heating was awesome! I had to have my full system replaced, AC and heat pump, plus I wanted a new thermostat and a new vent that holds the air filter in place. The process went so smoothly from getting an appointment to having the install done. Everyone I had contact with was so nice and professional. I knew when the tech was on the way because I received communication along with their picture. And to top of the whole entire process off, I received better than expected financing and a beautiful AC unit that looks like it could be for a commercial building! I originally chose to call Surgi's for an estimate because of their reviews. I'm so glad I did 😀
Damien Harvey
11 months ago
Professional, courteous and awesome!
Terry Thompson
3 weeks ago
Roberto and Cesar were my technicians for the AC installation. They were professional, friendly and hard workers. It was a pleasure to have them in my home. They were very conscientious during the installation and let me know that they would have to cut more of the wall but that it would be repaired. They cleaned up better than some cleaning people I have had😂. They were helpful trying to get me information regarding yearly maintenance for my new unit. They worked so hard and it was so hot, and never complained. Both Cesar and Roberto are dedicated technicians.
Irene Servais
4 years ago
Efficient and knowledgeable - fixed the entire A/C system in our office building within two days after a prior company had attempted to deal with the issue for an entire month.
Mrs. Lena Nunez
3 years ago
Surgi's is the best in the business. I especially would like to single out Mike Raia. He's so knowledgeable. He takes time to explain everything and what he's doing and how much your repairs will cost. He's a wonderful technician and a wonderful person.
Roderick McMullen
2 months ago
Mario was professional, knowledgeable, courteous and efficient. He quickly identified why our A/C unit was not working and promptly made the necessary repairs. Kudos to Mario and Surgi's!
Branden arrived promptly, looked professional, was friendly and appeared to have all the right tools for the job. He repaired my unit in no time. Then he cleaned the attic unit and the outside unit. I highly recommend Surgi’s. It’s 69 degrees inside and my unit is running quieter than it ever has!
Mary Beauvais
2 months ago
Gave us a quote on service that needs repairs.
Michelle Brown
2 months ago
Mark called to say he would be my technician and what time he was coming. He arrived on time and explained what he would be doing today before he started.He reviewed all his work with photos at the end of his service to allow me to make decisions on any other issues that needed to be resolved.I was very pleased with his assistance today. I would definitely recommend him.
Jeroen Kleine Staarman
3 months ago
Michael came over after our AC went out on a Friday night. He told us we needed a new condenser. He told us he had one for $5k and one for $7k. We needed to decide fast to get us on the schedule ASAP. We held off. Later that day Gauthier AC fixed the problem for $120.Surgis did reimburse their emergency service fee.That was nice.
Bryan Lee Jr
4 months ago
Wonderful service. Kane came and helped diagnose the issue with our dishwasher in minutes and a bonus helped fixed the water pressure on our sink. Definitely worth it.
Cheryl Roper
3 months ago
The technician Michael Stage was awesome. He was polite, friendly and professional. He is so knowledgeable in his field. I would recommend Surgi's anytime.
Service was fine, just a little pricey.
mary ann marino
3 years ago
Our technician Branden Plaisance was professional and kind. He answered a few questions I had, suggested a few areas that needed addressing to improve efficiency of a/c unit. He was thorough and I am pleased with his work.
Donald Brossette
2 months ago
Cesar was outstanding in all phases of services. A very dedicated individual who left nothing undone. Very social and left the work area cleaner than before he came. I observed how attentive to Roberto and provided hands on detail. Both gentlemen were extremely helpful in giving tips for getting the most performance from our new system.
Giselle Cloughessy
4 years ago
Thanks Branden! You were very informative, personable and professional! We are very satisfied with Surgis' and Branden's services!
Robin Waterfield
a month ago
Mark B. is great! He always clearly explains things and is a real asset to Surgi’s. Mark is the best! I really appreciate him and his kindness.
The technician was on time, knowledgeable and able to diagnose my problem quickly. Highly recommend
I have been a satisfied customer of Surgi’s for several years. Surgi’s has always provided good professional service. I really appreciate Service Tech Mark for explaining and offering several options for service that I needed.
Patricia Indovina
a month ago
Daniel was very knowledgeable and efficient. He also prepared for a possible future problem.
Stephen De Ferrari
2 months ago
Michael was awesome. Very knowledgeable and a very nice guy. Took the time to explain everything and answered all my questions. Would highly recommend him
Melissa Truett
4 years ago
Brandon & Chris have repaired both of our A/C units. They are extremely qualified and reasonably priced. I highly recommend Surgi’s!
Sandra O'Neal
5 months ago
Chase and the other young man were very professional efficient and polite. They cleaned up everything before they left and answered my questions with knowledge and confidence,
Always good service. Adam was a pleasure to work with and very helpful he did a great job and was quick.
I must write this review.First, all the Positive reviews I read on this site are true. Really, all the Good reports on these guys and that company,(Surgi's), are exactly the way it is.Second, The Honesty is Truly overwhelming!!! It would take me the rest of the evening to tell you all the details.Third, The Team work is Outstanding!!! The Care, Concern, and Courtesy is just Awesom. I mean, these guys care about your cooling and heating needs, also your budget.I must mention Vaughn and Chris, the two technicians who came out. They were so together on everything. The Harmony was right there. It seemed almost magical. Seems to me, their training was Superb!!!This was the Best experience I ever had where so much went so right.I would recommend Surgi's A/C and Heating to anyone, anytime, and anywhere!Thanks, You GuysYou made my SeasonDorisToday, 06/22/2021Had unit serviced. Technician name came out. Very polite, courteous, knowledgeable. Another great experience, and service satisfaction!!!
Very nice people & ac works better than it ever has in the 11 years I’ve been living in my home.
alicia villarreal
3 months ago
Called Surgis for an A/C problem I had with an older unit in one of my rentals. Air handler blower motor needed to be replaced. Mario added in drip pan, 2 float switches, 5lbs R22, contactor, hard start kit, etc as well as wash/clean blower casing, all adding up to over $8K. I know that I am nursing an old unit that will need to be replaced soon. When told that the price (without the R22) was exorbitant and that I’d never been pressured to spend such an insane amount of money in any of my other 45 rentals, he told me that he didn’t understand why I’d spend that much money (remember I had not even agreed to any of it) and could not make the repairs. Incredibly frustrating experience. I have a contract with Surgis but, based on this experience, will be ending that contract after the year. Absolutely cannot recommend them to anyone if their policy is to pressure clients to install all new equipment. (Had another HVAC company replace blower motor for $650 and the house is nice and cool.)
Steve Sandberg
6 months ago
Great job and hard workers.. Glad I use Surgi for my heating and cooling needs.
Surgi’s is always responsive. The technicians are knowledgeable. I highly recommend them.Mario was terrific!
Donna Cambeilh
2 years ago
I am very pleased with the customer service over the phone & the guy Mario was very helpful with answer my question & showed me what he did & how to work my thermostat & adjust my options to change my programs! Went over with my paperwork when signing! Thank u so much!
PATRICIA MORRIS
6 months ago
Not this time but I will in the future
Da'Reion Dallon
3 years ago
Troy R came and did a very good job. Very knowledgeable and professional. Would recommend this tech and company over and over again.
Tom Lohmann
10 months ago
Technician charged me for a second service fee when I asked him for a bid to rebuild my return air box. No diagnostics involved. His bid to replace the compressor and evaporator coils was sky high compared to another company, who did not charge me to come out. Surgi’s will charge you for every little thing.
Kelly Ferguson
11 months ago
mark bourgeois was my service tech and he was unbelievably helpful explained everything that needed to be done and was quick with getting the work done!! 100% would recommend them to anyone that needs AC work!!
Savannah Rose
2 years ago
Branden Plaisance is one of the best technician I've ever seen. He is honest and really knows how to do his job.
Victoria Mather
3 days ago
Mario was polite, kind and he worked up in a very hot attic without complaint.
Lloyd Baudier
3 weeks ago
Some people don't take the time to express their appreciation, I do. Thanks for coming out. My wife & I want to thank you for your experience in the plumbing business and your attitude towards your company, us, and yourself. You are always welcome in our home. Thanks.
Very helpful and instructive.
Bevin VanGilder
2 years ago
Both technicians, Troy and Vaughn, were extremely professional, courteous, and responsive. They were able to successfully diagnose and replace our blower motor on our AC. Excellent service!
Richard DeMarco
3 months ago
Extremely dis honest crooked Man quoted me a price of $1500 for a water jet cleanout and camera. Everyone else charges average of $300 water jet and $300 for the camera. This Surgi rep. Obviously was trying to steal my money thinking maybe cause I’m an old man. ??? I ended up paying only $525
I had bathtub, shower head, and all the fixtures replaced along with repaired leaks they were very curtiose, perfessional and did a great job with that but they cut of the sheet rock around the tub when they replaced the shower and tub but they didn't replace it. They also dugout under the house to replace the pipes and I was told that they were going to refill the hole when they finished the job they finished the job and the hole was still left open for several days I called on several occasions and felt like I was getting the run around until the last time I called and stated that I need to talk to someone. They got paid and moved on to another job and I guess I was supposed to wait until they decided to come back just a word of advice don't sign anything or pay anything until you get a written contract stating what's being done and how much it's going to cost in your hand because there practice is to get you to sign and pay before you see the contract. I had to call and ask for my contract each time but the second time I asked for a written contract because they're practice is to do everything in a email and when I received the contract in the mail I saw that they over changed me 500.00 and some change and they tried to justify it but couldn't I had the invoice right in front of me so don't fall into that trap ask for everything in writing before you sign or pay for anything because once you've paid and signed before you've seen and read the got a actual contract anything can be doctored up this was my experience and I wouldn't recommend them to anyone. Buyers beware.
Brenden and Chris came out quick and fixed ac before weather got bad. Good job guys.
Came out promptly. Technician was courteous. He quickly diagnosed the issue and presented me the repair options and the cost of each. Repair was completed and my unit back up and running quickly
Chayan Chakraborti
4 months ago
Mark B was excellent. Super professional; knowledgable. Polite like you wouldn't believe. Explained everything in detail and made sure that I understood what was going on with the system. Request that Mark B be my A/C guy permanently!
Debra Richards
a month ago
Jeremy was kind, understanding, personable & professional
William Harper
3 years ago
Branden Plaisance was very professional and helpful. He pointed out an issue with the condensate drains that I had not been aware of, in addition to doing thorough maintenance and inspection.
Currently having issues, I am sure how truthful they are being with, more then month ago the last information that some part had to be ordered I would be notify of an appointment to come back and finish the job. A woman Rachel claimed that they had to call me because of my colander, she took it upon her self to set and appointment on a day that I had 3 other appointments. I am so frustrated I am going to be doing a BBB COMPLAINT !
My tech, Adam, was very knowledgeable with quality service. He answered any questions I had clearly and concisely
Claudia D Johnson
a month ago
Michael Duarte did an amazing job mapping out the ducts in my home and helping me to understand what and why certain changes were recommended to improve my unit’s performance, his helper Chase was professional, kind and Mark and Justin also visited my home previously all having an amazing work ethic and also took their time making sure understood what service I was receiving and why. Yes I would recommend Surgis based on everyone’s knowledge and timeliness
Jermaine Lewis
2 weeks ago
Excellent service
Brinda Williams-Morgan
7 months ago
Service Technician was professional and provided end of service details of recommendations.
Denise Plauche
a year ago
Chase Lieteau’s team was professional, personable & thorough. Very happy with the installation of our new system. Glad to do business with Chase & Surgi’s.
Sarita Estes
3 months ago
Mike was very efficient and checked everything . He cleaned unit outside and inside. Found a problem and ordered part. He was very professional and courteous.
Marcia Baird
3 months ago
Appreciated your prompt response and service. Art was very polite and informative.
Surgi's was the absolute best quote for a replacement unit two years ago.. Art Boudreaux the Representative at that time was extremely Personable, Informative and had my best interest as a priority.... his pricing was very fair.... and He advised me that a fix would last probably a year but He recommended a full replacement unit... now that time has arrived...Jeremy is a Very Nice Professional Young Man who was on-time Courteous, Informative and shared His personal recommendations....The same 3 Ton Trane System is now 165% higher than it was 2 years ago...Surgi's Reps. are much better than any others...
I really appreciate the service and responsiveness that they showed when replacing my elderly parents' water heater. I highly recommend them.
Roberta LeGrand
3 years ago
Surgi’s installed my HVAC system several years ago, and they’re my go-to for maintenance. They respond promptly to calls, and are generally able to get someone out quickly. During the recent heatwave, I had an a/c problem. Branden did a full diagnostic and was able to pinpoint several issues (which weren’t even mechanical) that were contributing to a/c loss and inefficiency. He was helpful, friendly and professional. Highly recommend this company and this technician!
Jeanne Arnoult
a year ago
This is Jeanne the property manager. Justin is an asset to Surgi. He was very professional and explained things so that I could understand. Very happy with this service!
Adam was professional, efficient and kind. Excellent!
Scarlett Karas
3 months ago
Mark was efficient and informative..and friendly.
Technician Marco P. was on time as scheduled and professional. Marco performed maintenance on three units and explained all findings. I would highly recommend Surg's for any maintenance or sales for your HVAC needs!
latasha Poole
a month ago
Mr.Adam was very knowledgeable and gave all options to fit my needs. Thanks alot
Raymond Brooks
a month ago
It was all right 👍
Kate Zirkenbach
3 months ago
Excellent experience! Gavin arrived quickly and proceed to do his job in the same manner. He even caught that the fan in my unit need to have the blades turned around so it would work more efficiently. Super nice guy who Definitely went beyond expectations 😆
My previous company went out of business, so i took a chance on one of the larger AC companies. Rene came out to my establishment and not only repaired the issue, but he was really professional and explained everything simply. Would recommend to my mom. A free repair would have gotten them a 5 star review.
Very responsive, good service
The service personnel were very pleasant to work with and very professional. I called and a repairman came the same day. Due to the hour of the call, repair service was offered for the next day. The installers were very prompt and work very hard to restore air in my home. I was very pleased with the service.
Linda Pierce
7 months ago
Mario was very good and very professional.
Terry Phillips
5 years ago
The laminate hall floor was getting wet from a leak in the condenser pan. That very afternoon, Mike from Surgis' came out and fixed the problem. If it lingered for another day, I'd have to replace the floor.
Professional, courteous, timely
Davin Gabriel
2 years ago
Mario & His assistant were awesome. Very nice, respectful and did everything in a timely fashion. The work that his assistant did in the attic looks very very professional. I do electrical work so I'm in attics all the time & see the work of AC men, Mario and his guy have a 10 star rating from me and the company will defiantly be recommended !thanks to the salesman also, he was awesome as well.
All of their workers are very able and very nice to deal with. I am
especially grateful to Mike, who has helped me for years, as well
as Josh and Marco. I have never had problems dealing with Surgi's.
I recommend them highly.
Natalie Butler
2 weeks ago
Daniel was great!
Jim Chiartano
5 months ago
Mark was very thorough, professional and informative. I would highly recommend Surgi’s
The technician was very professional and kept me informed on his progress. He also answered all questions I had thoroughly.
Rosalyn Varela
a year ago
I decided to give them a chance since all the reviews were good but don’t let that fool you.Tech came did a check up on my unit and immediately said he couldn’t do absolutely anything that I needed a whole new unit , i asked for an estimate I was told 14k so I just paid the check up fee and decided to get a second opinionWell guess what my unit needed Freon and it’s running great. It’s sad how they want to take advantage and make you spend that amount of money.
Diana Hetzler
3 years ago
Brandon did a great job!!
Check out H/AC for possible storm damage
Nicol Hugger
2 months ago
Daniel was very professional and informative. We are discussing our options. Thank you.
I am very happy with the replacement and installation of the AC/Heater at my residence. Art was very helpful during the sales visits and was responsive in answering all my questions. Nick, Eric, and Dale were an excellent installation crew and were aware of the impact to my family (including making sure I had AC at night between days of the installation). They were respectful of my property and were able to answer any questions and requests that I had. Thanks to the whole Surgi's team!
Alison Allen
2 months ago
Brandon did a great job and was very comprehensive in his descriptions
juan Galloway
a month ago
Great Technician Gavin fast and professional
After drain repair the was a drip under the sink. Travis returned and thoroughly addressed the issue. Problem resolved!
Haley Matthews
a month ago
Adam, our technician, was nice and knowledgeable. Great service as always!
Signgypsies Kenner
3 months ago
Justin and co-worker were very professional and solved some ongoing issues that we have been experiencing. Highly recommend! A+
Branden Plaisance is very helpful and respectful
Erica Whitfield
3 months ago
Mr. stage was very professional very nice And very efficient. I appreciate the company for responding so quickly.
Mr. Mark Bourgeois diagnosed our leaking problem, scheduled the date for repairs to be performed, and arranged financing for the job. He took care of everything during one service call. Working with Mr. Bourgeois was a pleasure. Thank you for sending him to our home.
Theadora Cordero
6 months ago
I worked with a gentleman named Art Boudreaux, he explained the options I had available to cool my home. I went in thinking I would do a ductless mini-split but after discussing the better choice in the long run would be a central ac unit. Very pleased with his patience as I am a new home owner and would rather do an efficient system to begin with rather than replace years from now. Thank you Surgi’s Air and Plumbing, and thank you Art!! I’ll be calling back in Fall.
Elsbeth Smith
2 years ago
Surgi's Heating and Air have taken good care of me. I appreciate Mr. Branden very much. He has helped me out for a number of years. I couldn't ask for better service!! Many thanks!
Fast, professional, nice, and thorough! I would definitely use them again. I also really liked that they work with Bryan's united Air conditioning to solve my problem.
Surgi’s did a fantastic job troubleshooting my unit. The problem was a faulty wiring. We fixed the problem and had the A/C up and running again in a matter of minutes. Great professional service, with a premium price tag.
Richard Bergeron Jr
a week ago
Called to let me know he could come early did a great job he had an estimate to me within thirty minutes
Sarah Stollberg
8 months ago
Fantastic job and team. They had competitive pricing, were quick to fit us in the schedule and did quality work. They left our place clean and explained everything thoroughly. Definitely recommend Surgi’s.
Dells Markey
4 months ago
Text me before they arrive on time very mindful of my property explained everything they did ask if I had any questions they did a great job
Mark was professional, courteous and on time. Fixed my thermostat & gave me helpful info on my system operations. Highly recommend Surgi’s!
River Parish Rattlers
a year ago
No nonsense technician (Michael), who was promt, courteous, very informative, and trustworthy. So much so that I decided to purchase a new unit with his employer. New customer achieved here, and I look forward to doing business with them from now on. Very satisfied so far, and would recommend Surgi's services to family and friends.
Tracy Nelson
4 months ago
It was an emergency repair on a Sunday morning so I could get my water turned back on. Dan was personable, professional and on time. The repair was simple and quick. I will definitely call them for any future work I have.
Cindy Bittman
10 months ago
Our tech Jeremy was fabulous.Very professional, noted all possible issues and went in our very high 3 rd floor attic. Highly recommend service we have received from Surgi's and their staff.
Joseph Crachiola
a month ago
Courteous, professional. Explained in detail what needed to be done.
Stephanie Duncan
2 years ago
The service technician was professional and very knowledgeable. This was my first experience with this company and I’m very pleased.
Very professional and knowledgeable share with me the best and worst case scenario
Devin Fleming
2 months ago
I appreciate the energy & quickness of Mr. Michael.
We have used Srgi’s services for over 40 years. We would not use any other. Mark Bourgeois, our technician, was punctual, professional and very personable. Great job. He even changed our air conditioner filter, brought in our big garbage can and disposed of the filter for us. How’s that for service.
Yvette Treuil
3 months ago
5 stars!
Evelyn Dupard
4 months ago
Tony Costanza was nice, very professional, and very informative about the maintenance on the A/C system. Looking forward to seeing him for my fall maintenance on my heating system.
Surgis is very professional with good prices. Mark is very personable and does a great job explaining everything. Highly recommend.
Ralph Tortorich
a year ago
Do not use this A/C company. My 81 year old mother on a limited budget was charged $288.00 to change out a capacitor even while the unit was less than 5 years old and under a 10 year warranty. They charged $89 for diagnostic and $199 for labor. The repairman spent a significant amount of time trying to talk mom into buying a new unit for her second older unit. It took him less than 40 minutes to do the capacitor work. In addition, I spoke with the technician over the phone and asked him to please blow out the condensation line on the older unit which he replied he would. However, he didn't, telling mom the unit was too old to blow out the line. He knew the line was backed up but he did nothing. Surgis took advantage of an 81 year old loving humble person who takes care of her handicapped daughter. DO NOT USE THIS COMPANY. They will take advantage of you!!!
Mr. Art came by to give us an estimate on a new central ac/heat system. He's easy to talk with, very knowledgeable, thorough, explained the installation process to us, and answered any questions we had. He's definitely a top-notch professional in his field. Thanks.
Troy Roberts was very helpful in explaining the problem and quick in resolution. He also helped me save money on a maintenance package. Highly recommended.
Quick and efficient got my a/c up and running with in an hour
Douglas DiLosa
5 months ago
Made an appointment for annual tuneup before the summer got here. Technician, Mark Bourgeois, arrived on time and went right to work. He finished his work then sat down with me to explain exactly what he did and the status of my system. I’d describe him as polite & professional.
Eugene Thornton
2 years ago
Surgi's Heating & Air Conditioning is very responsive to HVAC concerns, and their team members provide professional services in a timely manner. A great choice for spring/fall tune-ups.
Sharon Updegraff
3 years ago
Jeff & Romalis did an outstanding job changing our my 2 ton heat/ac unit of the upstairs of my house. Very polite people, left the site neat and clean and left the unit working in an acceptable and timely manner. Very pleased with the experience. Art also did a good job of selling your equipment and service. Financing is a winner.H J Sonny Romero
Surgi’s has been a reliable company, providing timely, reliable service and keeping my aging unit running. The provisioned amazing, top notch new units for the ones I lost with Ida. Thank you Surgi’s!
Ginger Bishop
5 years ago
Surgi's is a well established, top notch AC company. We highly recommend.
It’s always a pleasure dealing with Surgi’s. Every technician we’ve seen has been professional, efficient, and courteous.
Daniel was a great representation of Sturgi’s service and care. He provided diligent service and excellent feedback as well as a diagnosis in a timely and professional manner. When I called to schedule an appointment, he showed up within the hour. I highly recommend.
Michael DeGeorge
4 years ago
Branden with Surgi’s was great as always! We highly recommend Surgi’s.
The technician showed up early in the two hour window for my A/C/ problem. Although the A/C wasn't working, it was only a minor failed part. Good experience after having another major local company try to rip me off for an unrelated problem last year.
Charlette Becnel
a month ago
Surgi to the rescue!!! OMG! I cannot begin to explain how happy I was to see that beautiful Surgi van pulling in my driveway. The added bonus was Brandon P, who became my SUPERHERO. The thermostat in my home was registering 89… outside was 90. Brandon reassured me that he would take care of my unit and get my home back comfortable. Brandon was patient, professional and very friendly. He made this process so reassuring and easy. Thanks Surgi and Brandon for making me a satisfied and cool customer!
Ramon Phillips
4 days ago
Awesome Service, Great Attitude!
Surgi's technician, Branden, arrived as scheduled, listened to my description of the issues, and got right to work. He was able to quickly discern the cause of my problems (failing capacitor) and had the needed repair part on his truck-no need to run to a parts house! He also then ran through a performance check to insure no associated components (fan motor, primarily) had been adversely affected, and made sure everything was working according to specs. I've always had good experiences with Surgi's since having them install our HVAC back in 2010.
Michael provided answers to all my questions. So professional and courteous.
Denis McCrea
4 months ago
Michael made a thorough inspection of my A/C system, showing me where it needed attention both now and in the coming year. I was impressed by his knowledge of the AC system. He was also easy to talk with and well mannered.
Catherine Plaisance Henry
2 years ago
Branden Plaisance is one of the best technician I've ever seen. He is honest and really knows what he's doing.
marlene fabacher
5 months ago
Justin Ward was professional, polite, answered all my questions. Very happy able to get appt. Same day . Pleased with all around service..
Very communicative repair guy who explained everything very well. His name is Troy Robert.
Mark was a great technician. Very professional, helpful, and courteous. He was able to quickly diagnose the issue and gave us multiple options for us to use, depending on our budget. Would absolutely use these guys again.
Courteous, professional and detail oriented, thorough maintenance.
My very positive experience was like many of the other reviewers have had. Decided to get quotes on replacements for our two HVAC systems and found Surgi’s on Angie’s List. Phil Lodrigue came out the same day and did a thorough inspection of the property, then sat down at the table and generated a quote for two Trane systems within a few minutes. He made us aware of their zero percent financing, which makes this expensive project manageable and less painful. His excellent sales skills are backed up by his obvious experience and knowledge of the field. Even though our environment had its challenges, there was nothing that he was unable to find a solution for. A week later the entire crew came out and finished the job in one day despite periodic downpours. The teamwork was impressive and they tackled some sticky aspects of our job with skill and efficiency. After the install we had some fine tuning and follow up issues, and Surgi’s was always able to send someone out on the same day or the day after I called, and every technician who has been out has been professional, courteous, and on time, most notably Marco Pinon. Surgi’s technology is impressive, too. Within seconds of making an appointment I get a text, and when a tech is on the way I get a text with his picture. The office staff is friendly and on top of things, too. I am so happy to have found this company after five years of searching for a good HVAC firm in New Orleans.
michelle krajcer
2 years ago
Troy Robert took his time explaining and showing me everything that was was wrong with my AC. He was very friendly and courteous and took pride in his work. I am very satisfied with the job he did.
kathleen ford
4 years ago
I was scheduled an appointment much quicker than I expected to be. The technician, Branden, was on time, polite, and professional. It took a while to get all of my issues handled but he explained what was happening all along the way. Will definitely use them again when necessary.
Debbie Fortenberry
2 years ago
Branden Plasiance was the service technician that came to my house. He was on time, very professional and very knowledgeable. Totally please with the service I received and definitely recommend Surgi’s and Branden to anyone looking for a great service and a very reasonable maintenance contact price!!!
Patricia T Stewart
5 months ago
Art was professional, polite and responded to my inquiry promptly!
Collin Pitalo
2 months ago
Our technician, Art, was very thorough and informative when giving us a quote for our hvac replacement. For every question I had, he had an in-depth and understandable answer ready that came from years of industry experience. After our consultation, I was left feeling assured and confident in our choice to go with Surgi’s.Art even gave us frequent travel updates on his way to our appointment on account of traffic and construction delays.
The service was amazing and the Technician was very knowledgeable of his work and very helpful I will always get SURGI'S for work Brand Plaisance Is awesome at his skills 👍🏿👍🏿💯💯
Denise Evans
5 months ago
Cesar and Josh were professional and knowledgeable. They answered all my questions and clarified anything I had questions about. They cleaned up after the work and was always aware of their surroundings. I especially also appreciated the project manager who showed up during the installation and had discussions with the installers.
Candace Castillo
5 months ago
I had an excellent experience with these technicians, they were professional and did their job in a timely manner. They were polite and kept everything as neat as it was when they arrived. Great job!
Brett Landrum
a month ago
Pay extra to get it done right
Troy Robert called and arrived early. Troy was professional, thorough and efficient in performing AC and heating maintenance. I am always pleased with Surgi’s and their staff.
Allen Villeneuve
a month ago
Gavan was informative and happy
Michael was very professional, courteous and answered all of my question satisfactorily.
Mark was very nice & professional!
Rida Da Slida
2 years ago
MAN THE WORK FROM Branden Plaisance was too good ! Now my family & I are living well and will not be in the need of a A/C in a very long time . Thank you Mr. Plaisance
Amy Harrington
a month ago
Daniel was nice, professional and had a genius idea for fixing our plumbing issue! Thank you!
Very polite,good manner n very professional
Came at time scheduled. Fixed problem right away.
Erica Fenner
5 months ago
Timely response same day of call. Very efficient and friendly mechanic. Great deal on services and quick assessment and fix of AC unit! Very happy to be a customer of theirs!!
As usual, great service, on time and with attention to detail. Very pleased with Branden…
The tech was friendly, professional, and all that could be expected.
Lesha Coulon
2 months ago
My technician Gavin was very professional and explained what occurred. Surgi sent a technician out within 24 hours of my call. With the hot temperatures lately, I was glasd I did not have to wait for service.
AWESOME SERVICE! THANK YOU!!!
Eleanor Greenidge
a week ago
Technician was very rude and couldn't explain why my air conditioner is not cooling
channing redd
4 years ago
CHANNING is an Awesome service guy knows his business, I am very satisfied with his performance and business manners and the way he completed installation, thanks again
Froi Irizarry
I called Surgi’s today to do a semi-annual cleaning for my AC.They were able to accommodate me after I explained that my work schedule leaves me with little time at home.Mr. Heath did a good job cleaning both the inside and outside units even in the late afternoon, summer time heat in New Orleans.He noticed that one of my UV lights were out and needed changing.Overall, great service from Surgi’s as always.
U would just luke to say troy roberts cam out and was vwry professional courteous and git the job dine . i will use surgi's again becayse if him.
Antoine Duncan
6 months ago
Romalis serviced our system today. He installed the 4 ton system we initially paid for. There had been an installation error.This guy was professional!
Joseph Seidel
2 years ago
Totally Satisfied - Work was well done, professional and on time. Thanks Surgi's Heating and A/C.
Brittney Smith
2 months ago
Great experience, they saved the day for my family will recommend them at everyone
Crispy_Goujon
2 months ago
Travis was amazing, he took the time to explain it all, answer questions, etc. So glad we called, great service!
Andria Lewis
3 months ago
Called this morning and had someone at my door within the hour! My technical Travis was very professional and knowledgeable. Would recommend and would use again!
Carolyn Grimes (Gigi)
2 months ago
Jason and his assistant were excellent. They were very professional. They took time to diagnose the problem, explained the problem, and provided some good solutions. I have the company in my call list along with Jason’s name. Thank you
charles hodgson
5 days ago
He did a thoughtful job
Lynda Richardson
4 years ago
Great company. I received 3 different estimates from local companies. We choose Surgi's due to reasonable price and there ability to get to us so quickly after our unit had to be turned off due to a water leak in our attic. We had a new HVAC system installed and new flex duct. Nick and Garrett were the 2 man crew they sent to our house to do the job. These young men were very professional, hard working, courteous, cleaned up each day and would always call each morning to let us when they would be arriving. They did an excellent job. I would highly recommend this company to anyone needing a complete overhaul or a small job.
Jonathan McAdory
4 weeks ago
Surgi's was great, Brandon knew his stuff and let me know my options. I am very happy I called.
The Surgi technician, Mark Bourgeois, was very professional, qualified and informative. I highly recommend him and their services.
Every interaction with this company was very professional and very helpful. The person answering my call was very helpful. Mike and Chris who were sent to work on our furnace, arrived when promised, did the work as needed, were easy to talk with, listened carefully as we explained the problem we were having. They were efficient, they left things neat and clean when they left. And our furnace is working as it should.All in all an excellent experience. Thank you!! We have worked with Surgi's for sixteen years now and it's always been excellent.
Jerilyn Hill
7 months ago
The company is very good to work with.
Surgi's technicians are always a pleasure to work with. Tony is excellent. Highly recommend.
The Surgi’s crew that came by was very professional and efficient. They replaced our whole HVAC system in hours. We’re loving our new AC!
Hernan Ochoa
4 months ago
Daniel came to my condo to give me an assessment ( quote) suggestions to solve my problem about hooking my water hose, so in the future, Surgi can clean my condenser, perform maintenance on my A/C, thank you, Daniel , looking forward to my next services
Agustin Loya
7 months ago
Excellent demeanor & service
Quality and professional service.
Patricia Vial
2 months ago
Romalis and Chad
very knowledgeable of install
If you're wondering if they can handle your job, they can. They are polite, on time and have good prices. Best part is that everything works. I saved the number in my A+ go to service list.
George Harris
a month ago
Very professional. Everything was simply explained and I look forward to a job well done
I am very pleased with his services and would request him personally.
Want to much for a mini split for 300 sq ft.
Team of two replaced the AC unit in one day. Fast , efficient, very nice work! They took pride in the job they performed.
Allie Alexander
4 years ago
Scheduling was easy and quick. Technicians arrived promptly. Mike and Chris were courteous, professional and efficient. They work well together. They answered all of my questions. And they did a thorough job checking the safety and the operation of my HVAC system. And the issues that I had were resolved.I. HearnsNew Orleans
Chase and his partner were efficient, professional, courteous and thoroughly cleaned up after installing a new AC /heat system. I’m very satisfied with their work.
I highly recommend Marco he is the most professional and compassionate technician ever. I received expeditious service. Plus Marco has a strong work ethic and goes the extra mile. I have decided to become a faithful and loyal Surgi customer because of my experience with Marco.
Nigel Hamilton
4 months ago
A/C annual maintenance. Very efficient, professsuonal, inrushed and fully explained.
Administration Office
a year ago
we were very pleased and happy with Surgi's Team, thank you again
Gerald Materne
7 months ago
Justin was very professional and sweet. Was very efficient and cleaned up everything after.
Lane Fernandez Anthony
9 months ago
Can’t say enough good things about Surgi’s! When my AC went out, they had a technician out the next day. Thank you so much Pam & Jeremy at Surgis!
Jeffery was there right away & went beyond the call of duty. I will use them for all my ac needs
Debbie Rutherford
a year ago
I have used Surgi’s for years & I have always had on time & professional service.
Branden was my technician, he did a wonderful job.
craig connelly
a year ago
Nichols Ward was very Professional during the install of my new HVAC system. He was very detailed oriented and explained the entire process from start to finish. I was very impressed with the whole process.Thank youCraig
My technician did an Excellent job as he checked my HVAC system. He explained what he was doing. He was very professional. I would not hesitate to have him service my system again.
Deidre Jones
3 months ago
First, this review is long overdue, my apologies. Michael came and serviced my AC about a month ago. It was blowing but just not cool enough to overcome the heat. Michael arrived on time as scheduled. Michael was very personable and took his time to explain what was going on with my system. Turns out I had a bad capacitor. He replaced the part and I was all set! In and out in about 30 mins. The house was cooling before he even left. Two thumbs up!! AND I was able to get serviced the same day I called. I will be contacting Surgi's for all my future HVAC needs.
Your men are the best, work hard and are very careful in the home,, and very professional
THANK YOU
Technician explained everything, did a thorough look over, and gave me helpful tips to help my system perform better.
The technician was extremely knowledgeable explaining all the details of the problem and what service he performed. He is an asset to the organization.
Raynard Bush
3 months ago
The technician Mario did an awesome job.
Chris O'Sullivan
5 months ago
Tony performed the annual A/C maintenance on the units at my house.Tony performed all the maintenance work in a very professional manner and explained what he had done and gave me his evaluation of the condition of the units, which were in good condition
Cesar did a great job! Highly recommend Surgi’s for AC and Heating related work!
Art Boudreaux was incredibly prompt and courteous. He explained everything for me to make a decision.
Cesar did an excellent job installing our new A/C and furnace system. He was professional and the work was very good quality.
Aimee Everrett
3 months ago
The technician was great. Very much appreciated Sunday holiday availability.
Joseph Badeaux
2 months ago
Art explained everything very well. Have not decided on installation yet.
Technicians arrived promptly, fixed problem fast. Very friendly and professional
We are completely satisfied
Excellent service, profess, very clean, covered our wood floors, picked up behind themselves, knowledgeable, friendly, timely. We would refer Surgi’s to anyone in need of an HVAC system. Thank you for your quick response to our needs.
Kimberlie Ritter
a month ago
Kane was on time, very thorough & very professional. I appreciate his assistance & the options he provided and look forward to doing business with Surgi!
Peggy Fredericksen-Collins
a month ago
Quick service, personable tech,
very knowledgeable, honest and pleasant.
Ryan’s shit Sonier
2 years ago
Completly satisfied customer!!!! My unit was repaired for way cheaper than I expected an the Surgis tech Brandon Plaisance was a complete Professional, I’m not doing business with anyone else!!!
Great communication. Great work. Friendly employees.
Friendly and professional
Great service today. Easy to make an appointment and everyone was on time. I highly recommend Surgi’s!
Charles Krone
2 months ago
My technician was very friendly explained everything he did to service our unit. Told us about the new plumbing service that Surgi’s offers now.
Meredith Piglia
3 months ago
He coverd and did everything we asked for, and then some. Very perfessional, caring, helpful, respectful, couldn't have asked for more.
Jesse Contreras
2 years ago
Technician very thorough and accurate with his inspection of air condition system to find faults. Brought out all that was found and needed attention. Would easily recommend their service to anyone.
Dewitt Tyler Harrison
a year ago
My DIY attempt went awry. They were quick, professional, and got things fixed right away.
I had Branden Plaisance come out for Hvac maintenance of 2 units. Fantastic guy very trustworthy. When I look for a service provider I usually have to settle for 2 out of 3 quality- cost, time, overall quality of work. Not with Surgi and Branden. 5 stars for all 3. His honest opinion would make me want to use him for other bigger work in my unit.
The crew got there on time and did a great job. They finished quickly and everything has worked and exceeded expectations. I highly recommend Surgis!
I have been a Surgi's customer for years and the service has only gotten better. Mark is a great technician: skilled, listens, polite, respectful of my property, and a great troubleshooter.
Bobby was the best!! He was very professional and personable. He did his best to make us feel comfortable with what we were getting. He was extremely knowledgeable and answered all our questions. Would highly recommend Bobby to anyone!
Renee Petersen
6 months ago
We also had a tank less water heater installed. All of the men that worked on our home were very professional.
William Sayles Jr
3 months ago
Very knowledgeable quick and efficient!
Brett Crawford
6 months ago
Every service person we've had come to our home has been wonderful. Open about costs and what is needed and what can be deferred and why. The work has been done efficiently and well. Definitely recommend Surgi's.
William Brockman
3 weeks ago
The service was an AC repair. The young man who performed the inspection was courteous, thorough & patient with our questions. He explained his suggestions well. He was simply a pleasure to do business with.He was also personable & knowledgeable.
Stephanie Young
3 months ago
Appreciate that technicians always have history of our system. All scheduled service calls are on time which is great.
Darren Milner
2 years ago
This company is not honest. They convinced me to sign up for an annual contract b/c it would save me so much money - yet $800 and a year later I have the same AC issue I had when I first called them.When you contact them for your concerns, they do not respond.
Surgi’s was the first company I thought of calling when my a/c circuit board didn’t work after Hurricane Ida.This is the best deal I found for replacing my old unit. They offer fair prices, an incredible service warranty, and simple financing process.Ask for Jason Garza. He will give you an honest assessment and offer the best options available to you.I am so happy with my newly-installed unit.Thank you, Jason!
Pleased with system and the professionalism of installers
ClerkofSession LPCNO
a year ago
The technicians who did the install were very professional and did an excellent job putting in my new AC system.
Paula Contreras
a month ago
GREAT FOR A NEW INSTALLATION....NOT SO GREAT FOR EMERGENCY SERVICE!Last year we had an a/c system installed by Surgi's . My hubby really didn't do the best he could with its maintenance...and we got a clog. And water was cascading out of our ceiling. Thier tech came and admitted that the installation crew had made a mistake on the install last year...they didn't install the shut off pump properly...our ceiling should not have gotten wet. Surgis is gonna fix my ceiling damage and cleared the clog at no charge. Yeah...it kinda was thier fault...but not many A/C companies would admit that! The tech was kind and professional and Surgi's will forever be our A/C company and the company that I recommend to others.EDIT: The emergency service is sadly lacking. I have 2 times had minor issues and wanted surgi 's to come out. I sadly received not even a call until late the next day.We had another AC company come and solve our issues before we were even acknowledged by Surgi's. So I would NOT rely upon them for emergency call outs but a new system? THAT I would trust them for. And by the way they did a GREAT job with my kitchen ceiling!
Jeny Rodrigue
6 months ago
My technician, Micheal was knowledgeable and very personable. I plan to request him every time!
Mary Ann Ostroske
3 months ago
Replaced kitchen faucet
Great service! Prompt, honest, and reasonable. Their Gold Star service is worth every cent!' I have been a customer for over 35 years.
Christopher Scott
6 months ago
Technician was knowledgeable, thorough and efficient.
Mr. Mark was very nice and professional. He explained everything in detail on What needs to be done And the cost. We will definitely called him back when we are ready to get everything done.
Thanks Mr. Mark keep up the good work.
DeMarcus Bell
3 years ago
Troy was excellent did a great job in a house that I am renting were the unit has had years of neglect.
Tony showed up on time, he's extremely professional and experienced. Darn Good attitude. I rate him as a Peoe Person
Mark was professional, on time, and very informative.
Ridiculously high prices for A/C service. Over four hundred dollars for a simple line flush while advertising a $69 dollars summer tune up. They do not listen to customers and are in it for themselves.
M. Z. Younis
4 months ago
Great
Rene bass was professional an very informative i only want him working on my a.c!!!
great service and very knowledgeable
Brandon was courteous and knowledgeable. It was a pleasure meeting him.
Michael was professional, competent, courteous and thorough
Marybeth Leonard
3 years ago
I had been trying to get someone to give me a price to install a new AC unit (inside and out) since last summer/fall and no one would call me back, not even the company I had originally used for years, so I gave up looking until I found Surgi's on Angie's list recently. I requested a quote and Art immediately called me to set an appointment to take a look at what I might need. After meeting with a few other companies, I decided that because Art was so professional and took the time to go through everything they offered, that Surgi's was who I wanted for the job. I set everything up but unfortunately, I was unable to be at my house for the install so I had my neighbor let installer, Romalis, in to do the work. They worked non-stop and got the job completed in about 6-7 hours and left my house just as clean as it was when they arrived (or cleaner). When I returned home I was so excited to see what a great job they did both inside and out, and the BEST part is that I have cold air again, just in time for the warm weather! Thank you Art and Romalis (and I know there was another guy there who helped but I don't know his name, thank you too!) I have found my new AC company and would definitely recommend Surgi's (Art and Romalis) to anyone looking for a new unit or an AC repair/maintenance company!
mary bastian
2 months ago
⭐️⭐️⭐️⭐️⭐️ service from beginning to end for servicing and installing a new AC/heating system in our home. From Mike, who came out after hours on a Saturday evening to Joshua & Chris who installed the new system on Monday morning. This was our first time using Surgi’s but we were treated as if we’d been using them for years. Best service I’ve experienced in a long time! Every single person I came in contact with, including over the phone, were kind, professional, knowledgeable and answered any questions or concerns we had. Glad to be one of their newest customers!!
Adventure Family
a year ago
Jeremy was thorough and straight to the point! Unhappy about the results as the unit is going out however I feel confident Surgi’s will have it replaced swiftly! Highly recommend!
Maryanne Rodgers
2 weeks ago
Very professional explained what needed to be done what the problem was (we are cool now:) )and offered several options for maintenance plans as well as other services . Would highly recommend! Thank you
Troylynn Maupin
a year ago
Be careful !My rental properties were serviced for the annual summer check special lasy year in june so I called to schedule the summer check for this year and I was told that company no longer services rental properties. No where on the website does it say that they don't service rental properties and the fact that they did a check on my properties last year as a courtesy to an existing costumer I thought there would be some allegiance for my business but I see differently. I would not use a company that doesn't service rentals for most of new orleans has rentals , very suspect business practices😐
Johnathan Slappey
3 months ago
Andrew was very knowledgeable in the field and showed excellent customer service. He was able to present Surgi's company as one to retain for any future circumstances I might have. Recommendable company and recommendable technician.
I've dealt with Surgi's for many many years. Well satisfied. Bo, Chad and the other gentleman were polite knowledgeable and professional. Everything was back in order and clean when they left. Thanks very much!
Kane from Surgis was just great. Showed up on time. Super nice guy. Knows his stuff and!! Left everything super clean
Joseph Sanders
a month ago
They took my money and did not provide a service.
Almost 2 years later, and there's still sending me emails like they did a good job. 😆 lol
Jessica Snyder
a year ago
Super professional and easy to work with. Called them at 9 AM and had the problem resolved a few hours later
Theresa Harvey
3 months ago
You didn’t tighten the water line and there was water all over the floor that night. We fixed it ourselves.
The service technician Jason was very professional and thorough with the information provided to me regarding my ac/heating unit.
Michelle “Chell” Barnes
5 months ago
Great service. He was really friendly.
Explain everything I need clearly.
Barry Hallner
a month ago
Justin was great, showed up on time, was professional. Went over everything and me options.
Absolutely excellent service, quickly diagnosed the issue and transparent pricing that was shown and explained to me prior to proceeding. Everything was explained well, and most importantly my air conditioning works again. Would definitely use this company in the future.
Litouri Smith
3 months ago
Mike was very knowledgeable and explained everything about what was going on with my system and why the repairs were needed.
James Williams
7 months ago
Professional, courteous, communicated well. Arrived when expected and called when heading my direction.
Thaij Rothschild
2 weeks ago
My technician Adam was very professional and nice. When he arrived a gave a brief description of what problems I was having with my ac unit and he got right to work. After checking out my unit he informed me of the problem and gave a few options on how to resolve them to avoid a bigger problem in the future. And I also appreciate him explaining things to me in a way that I understood what he was talking about. My family will def be using this company again thanks to Adam.
Surgi's techs are always friendly and helpful, and they do quality work. Not the cheapest, but I trust them.
Excellent service! I have used them twice in the past two years and definitely I would recommend them.
CodGame Glitchers
2 years ago
THANK YOU SO MUCH MR. BRANDEN PLAISANCE YOUR WORK IS INCREDIBLE! I DONT KNOW HOW I WOULD BE LIVING RIGHT NOW IF IT WASNT FOR YOU !
carin tannehill
3 weeks ago
Very helpful, professional and knowledgeable
I so appreciate Whalen with Surgis . After 3 other companies told me that I needed new air conditioning units for 8000$ a piece , I finally found an ethical , reputable company who actually did an analysis revealing two bad evaporator coils !!! Please help this company stay in business . They are worth it
Knowledgeable, reliable, fast service, honest, reasonable prices, professional!
Very professional. On time and thorough.
Very service oriented and respectful personnel
Michael & Bonnie D'Arensbourg
4 years ago
I called to utilize Surgiss' 2nd opinion special, and I'm glad I did. Branden came out the next day and he's a top notch professional! His knowledge of the HVAC business was impressive! With his diagnosis, I was able to save money, and he explained my situation in laymans terms. I made an decision on his recommendation. I suggest anyone who has a HVAC need, call Sturgis, and you won't be disappointed!One happy customer,Michael D'Arensbourg
They showed up 2 hours early when no one was home. Did not request the system to be off. Showed up and said they couldn’t diagnose the problem. Said they were busy and didn’t know when they could come back and it would be expensive. Then requested a service fee.
From sales to installation, every technician was professional, informative, and proficient at what they do. We would definitely recommend them to anyone looking for similar services.
Robert Frechette
3 months ago
Very professional and great work always take the Tim to show me picture of the work that was done
Had issue with AC system called to have someone come out. Mario came out when they said they could be there. I wished it was sooner. Due to the extreme heat we had been having many customers systems had been going down. Had to order part. Had to schedule another visit. Mario came back on second visit and installed part got system working and answered all questions. Mario handled situation with professionalism and worked as quick as he could to get our system back up.
Life of Tiffany’s Amazing Touch /FANCY
3 months ago
ANDREW WAS AWESOME!! HE WAS VERY PROFESSIONAL & POLITE!! I WOULD DEFINITELY RECOMMEND HIM TOO EVERYONE I KNOW THAT WOULD NEED ANY TYPE OF SERVICE HE PROVIDES!!!
Darnell Lowry
7 months ago
We needed a new blower for our AC and Brandon came out and was very knowledgeable and professional. I would absolutely use them again.
Cathleen Leto
2 months ago
Travis was very accommodating and solved my toilet problem within my budget. Very kind and polite.
Donna Davilla
3 weeks ago
Mr Maurice was awesome
Sicilian Vespers
a year ago
The Tech was knowledgeable and polite will use their services in the future.
Shelby Cheairs
2 months ago
knowledgable, polite, professional, quick
Patrick Gordon
4 weeks ago
The service from the technician was excellent. He was very professional and compassionate.
El Centro Coffey
a month ago
Travis was professional in his job tasks for exchanging out the hot water heater. He was courteous in answering my questions.
In my opinion Travis is an asset to Surgi's .
Frank Mcmanus
a month ago
Mr. Ward and assistant were extremely professional and knowledgeable. The problem was assessed and throughly explained to me. Got the system running and told me if there were any issues to contact them and they were return to make any repairs. Greatly appreciated, sincerely Frank McManus
Jessie McKnight was professional. He responded to my after hour call within an hour. He showed me parts and educated me on the service I needed before performing the services. More companies need a Jessie. Thanks.
Surgi’s - despite the Easter weekend - bailed us out of an insane situation. Within days of a major incident, they relocated 2 condensers, welded and secured dozens of feet of copper (a lot of it discrete to keep a good view in our yard), and refilled our units with freon, all while doing safe and swift work. They worked closely with our electrician and were unbelievably communicative throughout the entire process. They were always on time and even worked late one day just to make sure my family (incl. two small children!) would be able to go back to our home a day earlier than estimated.I cannot sing their praises enough. I signed a contract for maintenance on the spot. I won’t be calling anyone else going forward.
Don't wanna Letuknow
2 years ago
I had an issue with my AC so they sent a technician named Marco to my home. he was extremely courteous friendly and honest. I would recommend him to anyone. he absolutely went the extra mile when he did not have to. they are . lucky to have a tech like him working for them.
Joseph Stewart
2 months ago
Michael was straight and to point. No fuss, no hassle, got the job done!
King Mccrocklin
8 months ago
Great job. Justin was on time, clean, and professional. He is the type of employee I want representing my business in the field.
Our technician was very professional. He wore his mask. He was on time. Explained in detail that I could understand. He represents your company in a very professional way. My technician name was Troy. And I given a 5 star rating.
Very professional and knowledgeable agent.
I've been a Surgi's customer for over a decade, and have never been happier with any AC service in New Orleans. Surgi's may have been bought by a larger national concern, but the quality of their service, and responsiveness of their employees--particularly Rachel!--is exactly as excellent as I've come to expect from them over the years. Would never call anyone else. Ever.
Joseph Rodrigue
4 weeks ago
2 years ago I needed some Freon added to my system. They told me that they didn’t use that Freon anymore. They changed the Freon and it cost $1200 dollars. I need freon added again and was told they don’t use that freon any more. I asked what was I supposed to do this time. They said get a new system .. Why did they change the freon to something that they wouldn’t have later.
David Aldous
2 months ago
The condensate line from my two A/C units got plugged up. I called Surgi's and they were able to send my technician Adam out the next day. This is remarkable because we have been having record heat and I'm sure their phone is ringing off the hook. Adam immediately recognized the problem and how to clear the line. He also set me up with some enzyme strips to help prevent the problem from recurring. Great job - efficient and timely.
Very professional experience about everything...
Carlos Hughes
4 months ago
I have used Surgi's for years, and I needed a new AC recently. They were extremely professional and courteous through every step of the process. From Branden who started the process, and to Carlos and Nick who installed the AC, thank you for providing excellent service and ensuring I made the right choice with Surgi's! Highly recommend!
Wallace Joseph
2 months ago
The two installers Chase and Isaiah were professional and and respectful. They explained everything that would be done and how it would be done, which was very much appreciated. A/C and heater installation.
On time and professional. Excellent service.
Thomas Doescher
3 weeks ago
I called and was told I am on the schedule for the next day. I was not added to the schedule and needless to say we are very hot and unhappy.
Phil Logrigue came out and figured out that our compressor was still under warrants from previous home owner! Meanwhile 2 other AC companies suggested I change whole system inside and out for $10,000 - 20,000 and never bothered to see if compressor would be covered by warranty... Needless to say we are now cooling and did not have to replace whole system. Phil is awesome!
Rommell Robertson
a year ago
The unit was checked out and afterwards I was told
something's that needed to be done to the unit. Which
I am getting some of them done now. I'm
Jason Garza did a very good job and I request that he returns for the heater maintence
Imformitive knows his job
I really appreciate the professionalism and promptness of my technician. Unfortunately my request would not have been code and he explained why. I would not hesitate to call them again
JARON LEBEAUF
a month ago
Mark was amazing!! He was courteous, knowledgeable, and informing!!!
The tech was quick, professional he also informed us of the yearly maintenance plan ( that we did signed up for). It’s great to know they have a 24 hr on call person if it’s needed. I’ve ready told 3 people about the services and they as plan to call them to have them service their ac needs as well. Thanks againUpdate* we were contacted for our 6 month maintenance. When our tech Rudy showed up he was on time and very professional. After looking at our system he recommended we upgrade our ac unit because it was out dated ( and we have been putting money into it before signing up with surgi’s) he was so nice with us because we were unsure if we should. After he gave us multiple options including what it would cost to upgrade the system we have , we decided to purchase a new system. As crazy as this may sound I’m so glad our system broke last year and we contacted surgi’s because they have not only saved us from putting more money into a system that was outdated and their Guarantees Insures that they backup their products and service. Which gives me a peace of mind, Thanks again surgi’s!
Drew Holtkamp
2 years ago
They were so timely and professional. Will be using again
Virginia Parnell
a year ago
They showed up early in the morning. Was very persistent on getting their job done and nothing distracted them from working. Was very quite besides what couldn’t be quiet such as removing the ac and installing the new one. Very helpful and knew what they were doing/ talking about. Also put a new piece of wood for the ac to sit on. I loved their work. I also have a brand new amazing AC that is pretty cool. Also when I asked someone about the AC thermometer they knew exactly what they were talking about and showed me everything I needed to know. Amazing service, amazing work, and amazing people.
Very professional. Details well explained. Well satisfied so far.
Brandy Colombel
10 months ago
Guys did great today, very respectful, informative and awesome timing for labor needed. Thanks guy!
Elizabeth Winchester
9 months ago
Mark was excellent! The lady that I talked to to schedule this appt up was excellent as well. Way to go team!
Assessed the condition of the ac unit and recommended replacement. Art was very professional and knowledgeable and experienced!
Devin and Caesar were very professional and installed the new A/C system efficiently and kept me informed as to their progress.
Thomas Hasselle
5 months ago
He completed motor installation to my satisfaction
Wanda Salzer
2 months ago
Surge’s has worked hard to help us resolve our above and underground plumbing problems. Andrew, Travis, Stephen, and the digging crew worked sun up till sun down until the problem was solved. They helped us work with our insurance and with financing this project . A great crew that was very professional.
Claudia Schroeder
4 months ago
It was the circut board needed replacing.
This is my first experience with Surgi’s. I had dripping facets and a broken cut-off valve. I called on a Monday and a rep came the next day to assess and give quote. The plumbers were at my home on Thursday of the same week. They were on time, verified what work had to be done, professional, and no mess left behind. Also they turned in each faucet to make sure working and no dripping. The one thing that needs a follow-up is that the brushed nickel faucet has to ordered and will be changed from the chrome (the box was mislabeled) when it is received. I appreciated him making me aware. However, chrome is very nice.
Sandra T. Hickman
2 years ago
The job was well done!
My AC went out on Wednesday afternoon, and although Sergi's technician was here to check on it only about 45 minutes after calling the office, it was too late to order the needed part; it was ordered Thursday and thanks to Surgi's office personnel it arrived Friday in time to be installed on Friday afternoon (it was getting pretty hot in my house by that time). Mike Raia has mostly been our technician since the original installation over 3 years ago. Mike always shows up in a timely manner, he and his trainee helper are always courteous and efficient, getting the job done as quickly as possible. Thank you Mike and trainee, as well as the excellent office staff that effected the parts delivery overnight.
Prompt and courteous. Kane had my toilet fixed without a mess or hassle. He communicated with me about everything along the way. I felt very comfortable having him in my home to service my toilet. He was knowledgeable and professional. I highly recommend this business.
Although it was determined to be an electrical problem requiring a follow
up by a licensed electrician the issue was fully explained to me and gave me the information to explain what I needed to have done.
Very nice and professional technicians. We just hope our AC will continue working nicely. Having it fixed is very expensive
Richard Majeste
2 weeks ago
Mark Bourgeois did an EXCELLENT job. Not only did he complete the needed repairs in a timely manner but he took the time to explain all of the needed work and varefied that the work had been done and the parts replaced. We are EXTREMLY satisfied with the service and highly recommend his work. Tanks for a job well done. PS. We also subscribed to an annual service contract.
Henri Couvillon
a month ago
My tech,Maurice, was very professional.
He seemed knowledgeable of the various services offered by Surgi’s .
My system is better off because of his visit.
Extremely pleased with the work Ordlyn has done. He made the process easy and assuring.
Mary Ann Gates
4 weeks ago
Braden answered all my questions and git our clogged pipe open. Highly recommend this company.
Bridget Hemstreet
a week ago
Eddie repaired my A/C and stayed around to be sure it was functioning properly.
Crissy Whalin
4 months ago
Appreciate their communication, they service they provide, very prompt, polite and professional
Connie Waguespack
a year ago
Jimmy, our technician is extremely knowledgeable professional and explains things in a way the average person can understand. Highly recommend.
ryan caillet
2 months ago
Mark was awesome!! Surgi’s is the best!!
Richard Parker
2 years ago
When Troy Robert the tech called and I told him that our A/C had been down since last night and my wife who is recovering from cancer had a rough night from the heat he was here within 2 hours.Troy was very polite and courteous. He was very careful as not to track dirt on our floors because it was storming outside. (Of course we didn't care about the floor as long as he got our A/C fixed). Troy immediately went to work and got our clogged drain cleared. He then proceeded to replace a bad capacitor on the outside unit all during a torrential down pour but he continuedto work while holding a umbrella we loaned him. He got so wet we had to give him a towel to dry himself off when he was finished. But he got us up and cooling.And all this on a Sunday.We felt so bad for him that he still had three more calls to go on that we gave him the umbrella and towel so he can try to stay dry.Troy is the best! He needs a bonus and / or a raise!
Couldn’t ask for anything better! They were quick to respond, helpful and they solved my problem in a couple hours
I would like to recognize the professional, attentive service provided to me by Surgi Technicians, Romalis and Chad. They took care with my property while installing. The were patient, considerate, and skilled. They listened and responded to all my concerns and questions, going above and beyond. They went through the manual, page by page with me, and pointed out mechanisms on my unit for maintenance and operation. They, along with representative Branden Plaisance, are the reason I will recommend Surgi's to my friends and neighbors. They are why Surgi's is now my go-to company for all my future heating, cooling, and plumbing needs.
Adam knew exactly what was wrong & explained why it happened.
Deborah Clement
a month ago
I've had Surgi's for over 10 yrs. I bought the unit in 2016. A couple of time the problem couldn't be fixed but it's ok. Since I'm coffined to a nursing home at this time, my daughter, Bridget took care of them situation with you. As I started you were on time and professional. Thank you for your service. Sincerely, Ms. Clement
Amazing service and very professional I'd recommend to anyone with ac needs.
It’s hard to find a good air conditioner repairman in this city but Branden at Surgi’s is one of the few good ones around! He showed up timely, was efficient and professional. It’s always a bummer to have a broken AC in the hot weather but Branden made the process much easier.
Joseph Campbell
a year ago
Mike with Surgis was our tech for AC not cooling issue in New Orleans proper. Several options were provided, and no pressure sales tactics were refreshing. Recommend for estimates and repair/maintenance.
Great job cleaning in servicing my AC unit
Jordan Cisco
6 months ago
Kane and Jake did an amazing job at fixing my plumbing problem! My bathtub is draining so fast now! Thanks so much for getting everything straight!
Adam did very good with helping me out, very nice guy.
Chad Gilbert
4 months ago
Mario with Surgi’s is incredible - it’s like having an older brother come over that shoots you straight and has your back. I have never felt like he was trying to sell me something I didn’t need and often brings things to my attention that he feels I can personally manage. He is professional, kind, and diligent. Without reservation I highly recommend Mario and Surgi’s!
Surgi’s quickly responded to my call. Was at my home the next morning. The tech was very knowledgeable and polite. He had all the parts that he needed and was able to resolve my problems in a few hours. My maintenance contract was reasonable and worth every penny. I receive excellent care. I highly recommend Surgi’s.
Henrietta Alves
a month ago
Technician David was very diligent, knowledgeable and professional. Very pleasant and concerned. A+
Gabrielle Pointer
2 years ago
Troy Robert was professional courteous clean and efficient
Natalie Longmire
a week ago
Surgis installed a new system in our home two years ago, and every time something goes wrong with it, customer service is absolutely awful. The first time it took two weeks for someone to come out. When the tech finally arrived, he used foul language and refused to do the job because of how the unit was positioned. It’s now out again in the middle of this heat wave. Although I was told someone could come today, that’s no longer the case because I’m not considered “priority.” Yet I’m still under warranty, so if I go to anyone else I’ll have to pay for the cost of repairs. No, I do not have a maintenance membership, which gets you priority (see above). I cannot wait to be done with this company.
Dione Richardson
2 months ago
The young man Kane was polite I was told that all of my fixtures needed to be replaced because they were old. He said there was nothing he could do to stop.the drip other than cap.off all the water upstairs. Then we would have had no water in the bathroom. The replacement cost was close to $3000. I understand that I have a house built in 1991, but another company came right out the next day change the cold water sprout added a spring and it works great. I saved $2800.
evangeline barthe-ancar
2 weeks ago
I appreciated getting a good technician. He was very informative and knowledgable of the services and products that are offered. Eddie took his time to explain and let you know what you need. Thank you for a job well done.
Abbie Fazande
4 months ago
The technician came to do A/C maintenance. He made recommendations for services which would extend the life of unit and run more efficiently.
jennifer Lojszczyk
a year ago
I called Surgis this morning, and they were out here this afternoon. They were able to fix my system quickly, and with no hassle. I would definitely recommend Surgis for all your HVAC needs!
Technicians were polite and respectful. They worked efficiently and timely. The work was completed successfully. I appreciated that Chase took his time in explaining the operation of the thermostat and checked the vents for air flow. I am very pleased with their work.
Chris & Brandon were the best, very helpful
Shirley Lachmann
2 months ago
Courteous and polite.
Sally Cornelsen
4 years ago
I’ve been a customer for over 20 years. I have never been disappointed. Any post repair or install issue (which are very few) have always been resolved with no fuss and timely.Branden was clear and informative reviewing the existing problems and explaining which paths and their benefits were available.The best solution was a new system install. What can I say about the installers, Romalis and Jeff. They are timely, polite, efficient, professional, knowledgeable, tidy and gracious. It was a hot day but these guys never slowed down. My property was spotless when they left and my house cool. Thank you guys. This is my second install with Romalis. Thank you! You are such a pleasant person and outstanding professional. Surgis is lucky to have you.Let me give a shout out to to another great employee who has solved many repair issues over the years. Thank you Whalen.You can’t go wrong with this company. Great install and service.
Stephen T. Perkins
2 years ago
Surgi's replaced both of my heating/AC units in December 2020 and January 2021. Jason and the install teams were always prompt, responsive, and knowledgeable. The new units are functioning quite well and my power bills seem to have dropped dramatically with the new, more efficient units. The office staff is always pleasant and helpful, too!
Scott SCLAFANI
a month ago
Brandon was excellent. Looking forward to him coming back to totally fix the problem
Taylor Morison
3 months ago
Bought new $20k unit in February. Stopped working late afternoon in early summer. 2 babies in house. On-call technician would not come out to repair. Received call next morning to schedule appointment.. very bizarre at lack of response. So upset that we cancelled a scheduled $3k plumbing job with the same company. Seriously would never use again
Denise Heemskerk
2 months ago
Amazing service, Mark diagnosed the problem and fixed it quickly. Super polite and friendly. Would definitely recommend to friends, family and clients.
Joshua took his time and explained what he was checking. Very knowledgeable and answered all my questions.
Excellent service!
Highly recommended!
Rudy Horvath
6 months ago
Excellent service! Kept the residence clean. Professional attitude.
Cynthia Rosenberry
4 years ago
Craig, Branden, Nick and Garrett were awesome, honest, polite and professional! I would highly recommend this company! 5 Gold Stars!
Susan Mitchell
7 months ago
Justice is a very professional technician who appears very sincere and caring regarding his job responsibilities and his clients. He made us feel we could trust him with our home maintenance.
Chanoya Desirée Jones
a month ago
My technician, Zachary provided excellent work. He was very professional, on time and had great customer service.
LaTanya West
7 months ago
Justin Ward was awesome and very friendly. He explained everything that was needed for my system and let me make the decision on services with ZERO hard selling which was greatly appreciated. This is my 3rd service call for different things and will definitely continue using Surgi's for future work.
Kane Cook was my plumber today and he did an amazing job ! He was so polite and got the job done in less than 2 hours I would recommend Surgis to anyone.
Debra Lombard
2 months ago
Tune up done. He pointed out several things others have not before.
Madeline Bierria
6 months ago
Service persons are ALWAYS professional, polite and very helpful.
Great company! Professional and on time. Service techs are very knowledgeable.
Laura Roach Dragon
3 years ago
It was great. Terrific financing.
They are competent and professional. I recommend them to anyone who wants the job done correctly.
Brian LaCour
5 months ago
Tony did annual a c inspection. He also made an adjustment to the 2 stage heating program. We are very satisfied with his work. System is A OK for the summer.
Patricia Terranova
a month ago
Very professional and explained everything so that I could understand. Thanks.
Mary Fitzpatrick
4 years ago
Surgi’s came at the appointment time, Brandon the technician was polite and efficient. Had our central unit running in no time. He was also very helpful with some tips to help things continue running smoothly.
The response time was great. I called at 3:30 and Jeremy was out here within the hour. He was very professional, knowledgeable and friendly. I’ll definitely use y’all in the future.
Germaine D'Aunoy
2 years ago
Brandon was very thorough and knowledgeable. We received excellent service!
Had Rene for my most recent maintenance. He took time to show me how to care for my 2 AC units between appts. Just great service all around!
Edward Bernier
7 months ago
Michael is professional and courteous. He knows what he is doing and is very knowledgeable.
Kane performed a thorough indoor plumbing inspection at our home. He was professional and informative. He also provided some great tips about ongoing maintenance and possible future issues to be aware of.
Extremely satisfied with the Trane system and the professional and courteous staff and technicians. I highly recommend using Surgi's for all of your A/C and heating needs.
Scheduling the appointment was super easy. The rep that took my call was thorough and to my surprise they scheduled me for the following day. The technician, Jason was very professional and explained every very well.
They were very easy to deal with and I would recommend them to anyone.
Alexis Williams
2 years ago
Rene bass was the best Tec I’ve had in a longtime!!!
Mack D. Kraemer
3 months ago
I have had Surgi's as my ac and heating service for over fifteen years. Their work is excellent and have always had a great sevice record. These are the guys you want.
Jim St Philip
5 months ago
Brandon explained everything to me.
Melanie Meyer
6 months ago
Brendan was extremely knowledgeable and took the time to explain everything to me clearly. Going to request him going forward.
Cullen Letort
a month ago
Mario was great
charles madere
a year ago
They know what they are doing. I like the idea that the service man face timed with the service manager so he could see exactly what need to be done to solve my problem. The techs that came out to change things to solve my problem were very efficient, had great work ethics, worked in a timely fashion, and kept everything clean. We definitely recommend Surgi’s!Dollie Duhe & Glenn Madere
Camille Oliver
a month ago
Mark was wondeful. He came the same day I made the appointment. He pinpointed the problem quickly and resolved the issue. My home was back cool and comfortable within an hour when he arrived.
Elizabeth Waldmann
a month ago
Adam came out to check my AC unit. He was prompt and extremely helpful, nice and professional.
Everyone I have dealt with at Surgi’s has been efficient and easy to work with.
RJ Thompson-Rodriguez
3 months ago
Exceptionally knowledgeable and friendly technicians including Mario and Mark ! A very rare exception to the norm of unresponsive slow New Orleans area home care related businesses .
Donald Lassere
6 months ago
Very professional, neat, and prompt, left area clean.
Honest, calm, no-pressure sales and options from this company with no hard-sell, when our A/C croaked in a midsummer heatwave. Installers Jeff and Romalis went above and beyond the call of duty and did a great job. We appreciate the professionalism, fair price, and good work.
Rachel Johnson
3 days ago
Bradley was in time, thorough, and very professional.
My service man was very nice he explained everything and he fixed everything in a timely manner and thank you so much now I have air
Have used Surgi's for many years...always a great experience, and this was no exception! Great crew, from start to finish: Mike, Eldon, Cesar Joaquin and Robert!
Thank you all!
Romulus was very professional and did an excellent job with the installation.
kingsley mccrocklin
4 months ago
Michael did a great job. Super professional.
Donnie Jefferson
2 weeks ago
Travis was courteous and patient and worked very quickly.
Scott Saremba
3 months ago
The serviceman, Michael Durant, was professional, knowledgable, courteous,, and punctual. Explained what was going on..I was pleased and impressed by his service
george villaronga
3 years ago
We are very Happy with your services and professionalism.
Doug Netzhammer
5 months ago
Definitely appreciate Branden’s knowledge, patience and help in prioritizing a plan. Good dude!
Whitney Daigle
a year ago
I was having concrete poured for a new patio and the Surgi’s team was able to schedule to come move my air conditioner almost immediately!
We turned to Surgi's for a second opinion and were incredibly happy we did! Everyone was friendly, professional, and went above and beyond to make sure we understood the products and details of the installation, and that they maintained the level of excellence and reliability promised. We are incredibly happy with our experience and the work that was done. Surgi's will be our new go to team!
Trustworthy company. They tell you the truth and deliver quality.
Excellent service and professional. Rudy, the HVAC Technician, was very knowledgeable and complimentary. He explained step by step by explaining the gauge readings he discovered from his analysis. Great service!
Brooks Braselman
a year ago
Jeremy, my technician, was very responsible, honest, friendly, knowledgeable and thorough!
If I have any more work to be done I will definitely be in contact with him!
Carson Donham
4 years ago
Had an excellent experience with them, my heater went out and they called in a repairman the same day to fix it. Fixed it that day without problems and was very nice and knowledgeable. Would highly recommend to friends and family.
Angela Shockley
2 years ago
A big Thank you to Chris Robert for his professional manner and honesty..
My downstairs air conditioner was blowing warm air I gave Surgi’s a call and set an appointment Branden and Chris showed up and in know time they had assessed the problem and my downstairs began to cool off. Thanks guys for your knowledge of the job you preform it’s appreciated.
Elaine Markey
2 months ago
Mark was professional, courteous. Polite. He did a very through JOB.
JEANNE HERMAN
2 months ago
NEGATIVE 5 stars. They came out to my house when my a/c went out on a Friday afternoon in the middle of June. Even though I have a maintenance contract with them, they refused to service my unit to get it up and running. All it needed was a $20 capacitor that took someone else all of about 5 minutes to replace, but the technician said we would not touch my unit since it was 14 years old. Completely UNETHICAL to leave a person with a broken a/c during a city-wide excessive heat advisory and telling them the only option is to get whole new $16,000 replacement.
Raynard Mcmiller
a year ago
The Tech was very knowledgeable and helpful I would recommend this company.
I had both heating and air conditioning units replaced. My system was old and not working efficiently. I checked out Surgi's on line and checked with my neighbor who used them as well and they had a very good reputation. Everyone was very professional, on time and new what they were doing. Jeremy was my sales contact and Romalis was my installer along with another guy who I can't remember his name. Everything was installed the same day. The work and the Trane HVAC unit was first class. I will be saving money on my utility bills each month. I would highly recommend Surgi's to anyone. Great job!
Terry Thompson
3 weeks ago
Roberto, one of my technicians, was professional, friendly with good work ethics. He arrived as scheduled and worked continuously until the installation was complete. Barely took time to drink water. Everything was cleaned perfectly before he left, you would never know that an AC had just been installed. Thank you!!! I would highly recommend
Always, prompt, professional, and firendly! Their techs are knowledgeable and explain your issue to you in ways laymen or handyman-inclined people can understand.
Tessy Imegwu
2 months ago
Just changed my units inside and outside, excellent service, came on time and cleaned up afterwards, would definitely recommend to friends and family….Rep explained process well
Julie Thompson
5 months ago
Travis was very thorough. He was professional and did a good job.
Adam did a great job with addressing the concerns that I had. He was generally nice, and he tried everything he could to please me, which sometimes isn’t very easy lol. They are fortunate to have him on their team but it seems like a great company. They did come out today and I just called this morning.Pleased Customer,Lee LeBlanc
Our technician Branden was very professional, knowledgeable & took his time explaining everything to us. He stayed late into the evening in order to finish the job. Great service!
Fantastic service. Came same day on a Sunday. Prompt. Professional. Knowledgeable. Highly recommend!
Thanks Mario for coming out to my residence and servicing my Air Condition Unit. Mario you did and outstanding job on my unit. You were very considerate and patient in explaining everything to me in detail. You showed up on time and was very enthusiastic about working on my unit. You customer service skills are fantastic to say the least. If I had to rate you on your experience and performance I would give you AAA .keep up the great work Mario. And Thanks again for doing an excellent job.
Nothing but good things to say about the Surgis Company and the people that have come out and taken care of us
Got 3 estimates for 3 ton Trane new a/c system and decided to go with Surgi’s. The salesperson ( Art ) was very informative, the products were the same but Surgi’s gave us the better deal.Installation was performed professionally and efficiently. They answers all our questions and concerns. Very polite. Completed in around 8 hours, non stop.Had questions after the installation and called Art at home and he made sure our questions were taken care of.We would definitely recommend Surgi’s. They really stand by their product.
Darla Edwards
2 years ago
My service tech was Troy. He was through in his explanations of my system’s needs. He was understanding and not dismissive about my questions or concerns. Thanks, Troy! My experience with this company has been a positive on each time I’ve dealt with anyone.
Very professional and appreciated all the time spent. Appeared very knowledgeable.
Catherine Sumruld
5 months ago
The team was very helpful, patient, and thorough! Overall - Surgis is one of the best companies I’ve worked with! I will 100% recommend them to my neighbors and co-workers
sharon griffin
3 months ago
Very knowledgeable and helped me understand my system. Very professional and warm personality. Good to see a service person that is willing to go the extra mile. Excellent experience with Mark!
The AC technician was not experienced,not knowledgeable about a/c & cooling kept calling the office for advice, The issue was never resolved, the office advised adding freon, which he then charged $ me for and the issue has then gotten worse, and then he told me the office requested him to go service another customer after he was paid and the issue still unresolved! Spoke with the office & they acknowledged sending him to another location knowingly my issue is the same as to when he came they, were very unprofessional & were very rude and unconcerned, I would assume focus on taking someone else money, I wouldn't recommend this company!
This my second time using Surgi's. On both occasions the experience from start to finish was professional. Scheduling was a breeze.Jimmy was the technician dispatched to my home. He called ahead of and arrived in the agreed upon timeframe. He certainly knew his business and patiently explained his diagnosis and reason for repair. I would wholeheartedly recommend Surgi's to anyone in need of the services they offer.Tom White
Had a clogged condensate drain and had to turn A/C off. I called Surgi's at 3:45 and they had someone here at 5:00. Fantastic response!
They were on the ball and very professional
Barbara Johnson
a year ago
Always prompt, always professional, always gets the job done right. Before the job starts I always know the job cost, and I most definitely appreciate that.
Jeffrey Pickens
2 years ago
Great Service and Friendly! Took the time to go over all my options and explained the costs and benefits of each. Highly recommend Surgi's!!!
Bernadine Malone
a month ago
We received very good service. The technician was kind and knowledgeable.
A guy from Surgi's Heating & Air Conditioner arrived at the house to do a Tune up. The service was ok but I believe the service could have been better. The guy didn't check AC filter. The guy didn't clean the pump. I had to clean it myself, the guy said he didn't have to clean it because he put a tablet in the drain line. (I have photos for proof) I had an AC Tune up from another company last year or so the guy did a great job. He checked for air leaking, he sealed with tape. he cleaned pump, checked filter, he added tablets in drain line, he checked interior & exterior unit. The guy from Surgi's stayed about an hour that's including arriving at the house staying in the van about 10-13 minutes and staying in the work van for 10-15 minutes to write up the paper work. The Surgi's Heating & Air Conditioner Tec guy was at the house about 30 minutes, seem like it was a fast rush job. I used this company because they was offering an AC Tune up special. What I see now the special means you don't get 100% of the AC Tune up service. The service is a FAST RUSH JOB!!
Glorified sales person. Got the repairs done for half the cost. I've been with this company for a few years and this is one of many bad experiences I've had. I can't say it has all been bad butfor the most part every time they come out to do annual maintenance they find a way to upcharge you for things. The prices have gotten out of hand. I will say that some of the employees are genuine and I have had some good experiences with Surgis but 80% of the time it's disappointing. At this point, this company is taking advantage of its customers. Not what it used to be.
Alena Escude
2 months ago
I have great experience with Surgi’s when anything is needed done !
Mario is very professional, works clean, I am very satisfied and would recommend the company to everyone who wants thing done correctly the first time . Ali
Marlene Buis
3 months ago
Michael Stage was professional and thorough. He answered my questions and completed the maintenance in a timely manner. I would highly recommend him and the company.
Michael Toups
4 months ago
Very professional service.
Matthew Johnson
2 years ago
Surgi's was very pleasant to deal with. Always courteous customer service. Received my annual A/C maintenance today from Troy Robert. He gave me a courtesy call to let me know when he was coming. He arrived promptly, and was very friendly and informative. Highly recommended! Thank you!
Lauren Rodarte
a month ago
Justin was very knowledgeable. He was able to advise me on a potential problem I might have. He was able to fix it on the spot.🙂
Kalena Jackson
2 months ago
Great and timely repair ! Will use again in the future.
Mike and Zac were great! They kept me informed about what they were doing and gave me suggestions on how to keep my heating system in running condition. They were detailed but didn’t try to overpower me with jargon I couldn’t understand. They also told me about the new plumbing services that you all have started and gave me a flyer so I can contact you all when I’m ready for the maintenance. If the plumbing department is as good as the heating and AC department, I know that I won’t have any issues with getting the right service. They were also very polite and tidy. They did a thorough inspection and fixed a few minor issues that will save me money in the future. I will definitely suggest your company to anyone who needs good and reliable services.
Surgi's was very communicative, Marco was very friendly, & I feel like we got the best service & outcome possible. They'll definitely be our go-to in the future!
****Beware*** My technician was able to provide clear answers on what I need to fix, but he didn’t actually fix anything and charged me $250+. I felt extremely overcharged for the service he provided. I still need the actual thermostat changed and installed. He was friendly, but I won’t use this company again. I spoke to my partner about what happened and he is even upset and said I’ve been ripped off. I feel violated and taken advantage of. It’s sad how technicians take advantage of women. I had Michael Stage.
Mark was able to find my problem and corrected quickly!
Michael was our technician and he was excellent.
He was extremely professional and very knowledgeable. He explained in detail and showed me pictures of everything that he inspected. Great service.
Lou-Allen Hernandez
a year ago
Technician was prompt, polite and knowledgeable. He quickly assessed my situation and began troubleshooting. He kept me updated throughout the process, was clear with his findings and recommendations, and provided pricing and approval before doing any work.
Both workers were very professional and easy to work with.
Deirdret Cummings
a year ago
Very professional and knowledgeable about their products and services. Reliable and timely!
Patrick McHugh
a year ago
Professional service. Thorough and transparent report. Friendly technician. Will continue to use this vendor. Thanks!
Leanne Sarco
2 months ago
If your looking for a company that's going to sell you expensive solutions to a minor problem, this is it. A motor fan that's overheating would cost $2000 to replace and install, recommending a whole new unit starting at $15,000... When we just needed to get a new fan that cost us less than $200 that my husband easily replaced. Not your friendly small company that's trying to save you a few thousand, keep looking. Or better yet do a bit of research and do it yourself, so glad we did! Vacation here we come ;-)
Gregory Hamilton
4 years ago
Competitive pricing, started on time, quality equipment, expert installation, cleaned up after job, courteous technicians, Excellent job.
Joey Barrelwilde
2 years ago
Excellent service, very attentive, knowledgeable, professional, & extremely friendly.
Arthur Picolo
5 months ago
Everything is great . Extremely pleased with the hole experience. guys did a great job. Could'n be happier. Need to call shut off gas valve. Think we have a little leak at connection. Minor adjustment. Will call. Probably need to relight pilot.Guys did a great job. Needs to be commendedThanks,Arthur Picolo
Long time and always very satisfied customer 20+ years. Reputable reliable company. Always courteous staff and well trained technicians. Most recent experience, replacement of a central HVAC unit. Recommend without reservation. Thank you!
jefferey carter
a year ago
Called and received an immediate next day appt. Listened to the recommendations and opted out. Paid diagnostic fee and will receive other estimates
David Jenkins
8 months ago
They are always front and center, knowable,professional and can answer any questions and more.
Mike arrived on 4th of July and saved the day. Mike and Surgi’s are professional, capable and reliable. The best.
Melissa Gruner
a year ago
Extemely professional and punctual, gave us detailed explanations and multiple options, not just the most expensive one. Will definitely use again.Edit: I should have waited to give this review. My initial service and technician was great. Now that it’s time to actually fix the problem I can’t get a response from anyone. Incredibly disappointing.
I have 6 properties in the City and Surgi's is my go-to contractor for heating and A/C.. They have been for over 10 years. They're straight-up and do the work as promised with no comebacks. Highly recommend.
On time. Professional. Clean work.
Robin Rosemond
2 years ago
Brandon Plaisance did a great job. He was informative and pleasant. He was on time and guided me through the tough choices that I had to make. I am planning on getting a whole new system. I plan on using Surgis. Thank you.
Missy Whittington
a month ago
Art was wonderful. Answered all of my questions & concerns. Extremely professional.
Jennifer Lee
3 months ago
My AC went out on Friday afternoon and they were able to get a tech out to me within an hour. Mark was very professional and kind and explained every step of the process. I really appreciate the text ahead of time with a picture of the tech so I knew who to expect as well! Mark got my system back up and running quickly. Weekend saved!
Daniel Mendelson
a week ago
First pumped freon into system without checking for leak, which i asked the not to do. Then decided i needed a new system, which resulted in a faulty installation that leaked condensation through the ceiling, since they failed to insulate the drain line or unclog the drip pan. Took a month of me calling them non stop to get someone to begin repairing the drywall, but they have yet to reimburse me for mold inspection, which they said they would do.I would call someone else, personally. I've had 4 different crews in my house before getting this sorted, and still waiting to be made whole.*1 year update, the drainline is somehow already clogged (again), and they demanded $400 to fix it, even though it is a service normally performed as part of their annual service on the unit that they normally charge $149 for. But since it was actually clogged now, they demanded more money. Also informed me my 2 year service warranty is void because i did not renew my $200+ annual service contract. I feel like ive been hustled. Go anywhere else.
Debby Poitevent
4 months ago
Both men were excellent, pleasant and polite. Technician was very knowledgeable!
Michael Durante and Isaiah were professional, polite and knowledgeable. We called about our broken a/c in the morning and they were at the house by 11am. Our a/c was working by noonish. Thanks so much!!!!
Oneal Chighizola
4 months ago
Very through and explained everything.
Great and very professional!’n
deborah forrest
2 years ago
This is a great place to get the best prices for your heating and air conditioning.. Branden was on time did a great job and was all around nice.. very pleased with his work
Jacqueline Thompson
3 years ago
Branden Plaisance was my Service Technician and I highly recommend him. He was professional, punctual, friendly, extremely knowledgeable about his trade and available products/services and was able to answer my questions with confidence. He even wore his mask (COVID), the whole time, during this appointment. Branden will definitely be my go to Service Tech, come my Fall maintenance check. Thank You Surgi's and Thank You Branden. Jackie Thompson (Terrytown, LA)
Tony was wonderful. He knew the problem within 2 minutes of being at my house and was fixed promptly and professionally. Will definitely use again.
Received all estimate. Easy to schedule appointment. Daniel was very professional and do not hesitate to spend time to answer all questions.
Very professional and knowledgeable. Would use Surgis again, especially if I can request Branden Plaisance as my tech.
Diane Rosenbach
3 months ago
Travis was knowledgeable efficient and went an extra yard with professionally handling the installation. I will refer Travis w Surgi’s to my clients -friends in my position as a Realtor Diane Rosenbach
Mr Stage, the HVAC technician did an excellent job of explaining the systems offered; however I went with another company because of price.
Crescent City Tilly
4 years ago
Everyone from the owner to those working for the company like Brandon and Rachel are excellent. Highly Recommended!
Colin Daigle
4 months ago
Mr. Mike, Mr. Dale, Carlos, Bron and Mason were the best crew anyone could ask for. Very professional, knowledgeable and friendly. Hopefully I will not need another AC unit for quite sometime but if I did, I would definitely go back to Surgi’s. They had me up and running with a new unit, on short notice, in no time.
Victor Garcia-Prats
a month ago
Installer was courteous and explained all he had done
Sherri Tomkiewicz
a year ago
My airconditoner had breathed it last breath! These guys showed up at house right on time went straight to work and I have never been so pleased with a company. You have outstanding workers! I will recommend to my friends! Thank you so much!
daryl guillemet
a month ago
Very knowledgeable, not over selling but, honest
Lindsey Mahe
2 months ago
Tony performed the semi annual inspection, prompt and professional, excellent service
William Ericson-Neilsen
7 months ago
Thorough in their work and they went above and beyond while completing the job.
Thomas Andes
4 months ago
Will and Jack did a great job taking care of some duct work we needed done -- professional, competent, courteous. We were really happy with the work they did.
Layne Hartley
2 years ago
Surgi was amazing. They had a same day appointment available and were at my home in less than a hour. They had the parts that they needed and fixed my unit in under 2 hrs. I even signed up with a maintenance plan because the pricing was right and the service was spectacular.
David was amazing and went above and beyond.
Laurie Hayes
6 months ago
Glad to have the Air condition working. The technician was here in one hour.
Travis “Taz” Tanzey
5 months ago
Technician came out very quickly (within hours of calling) and had my system up and running in less than half an hour.
Excellent service. All work was clearly explained. The technician, Mr. Mark Bourgeois was very professional.
JoePro Adventures
4 months ago
Had a bad kitchen sink go nuts last night. Called them this morning and within two hours they arrived and it was fixed in minutes. I’ll
Absolutely use them again. Daniel was super nice and knew immediately what was wrong and fixed it. Thank you
barbara taylor
a year ago
This was my first time ever calling or dealing with this company.
steve geiling
3 months ago
Very professional. I use Surgi’s all of the time!
Timothy Connolly
2 weeks ago
Very professional and friendly technicians.
Rick Whitehorn
2 years ago
Complete installation of AC/HEATING system by Surgi Air Conditioning and Heating. I needed to replace a 19 year old R22 system and I chose Surgi to do the job. The quote was reasonable, the equipment and options selection were very good. Payment and financing options were excellent with discount offered for cash payments. The installation time frame was outstanding with installation completed within 2 days of purchase. My installation team comprised of Marlin and Dale was outstanding. Marlin was extremely well trained and his assistant Dale was very good too. Together they were an extremely competent team and got the job done perfectly. I am enjoying my new Carrier system and I recommend Surgi with no reservations at all.
Very satisfied with technician Daniel Mosel. Was friendly and professional, and worked quickly to get job done. Recommend him for all your plumbing needs.
Stephen Ritter
a year ago
Service was flawless, the tech was on time and thorough with his inspection and repair.
Cheryl Grabert
a month ago
They were great. Very polite and professional
Prompt, professional, friendly and fast
Great Service. Professional Installation
Christopher Thomas
2 months ago
We had a plumbing emergency. Travis from Surgi’s came late on a Saturday night. Within a short time, Travis identified the problem and solved it. We were very satisfied.
A.B. Suthoff
2 months ago
The two tech’s we had were pleasant, hard working very friendly and outgoing and answered all our questions. Made sure we understood everything.
Donna Jervey
7 months ago
Tony was especially knowledgeable and very professional. He was efficient and did a great job explaining what we needed to know. Highly recommend for a/c and heating maintenance and installation.
I was very pleased with tech. Tech was very professional & knowledgeable. I would refer friends & family.
Jimmy Pritchett
6 months ago
Very professional, courteous, and informative
Velma Willis
5 months ago
Branden was great He explain everything to me and answer all questions.
Steve Woodson
2 years ago
Very pleased with all aspects of Surgi's repair on my a/c. Service representative was very polite and knowledgeable. We will definitely continue to use them.
Great, professional work … Jeremy was TERRIFIC … excellent work and interactions. Figured out what was going on and fixed it. Great employee and representative of Surgis
Christina Bean
2 years ago
Surgis A/C is the best by far...my tech was Branden Plaisance he was on time professional and did a great job.. Branden took the time to answer ALL of my questions he didnt try to just rush through everything..all in all great company making an appt is almost effortless the office staff are the best..prices and quality can't be beat..I highly recommend using surgis for all of your ac and heating needs
Aldo Rodriguez
7 months ago
I was very happy with the help and responsibility of your worker.
Justin was amazing and swift. He identified the issue and executed effortlessly. Justin’s punctuality was amazing and right on target. His professionalism is outstanding as well!
Allen Farrington
3 weeks ago
Surgi found an opening in their schedule, during a busy summer season, to address an issue on a Saturday. They sent their technician, Justin, who spent several hours to replace a motor in the attic. It was a tremendous effort and much appreciated. Highly recommend.
Kane was a very courteous and respectful plumbing technician. The quote was a little too expensive for me though. I had to go with another plumbing company. I’ll still be using Surgi’s for my HVAC needs though.
I needed a relatively small job performed and they made every attempt to provide service within 48 hours, and they did ! Mike was really knowledgeable and was willing to talk me through everything that he was doing. He went the extra mile of telling me the pros and cons of my existing system and telling me what to watch out for as potential problems in the future. We bought our system from Surgi’s almost twenty years ago and I wouldn’t call anyone else.
Technicians Chris and Vaughn were excellent. Very thorough and knowledgable. Always on time. Professional, courteous and friendly. Have been using Surgi's for years.
Me And My Husband Really Appreciate Micheal Stage, He Was Professional With Explaining And Helping Us Understand Our United Problems. We Was Very Excited With The Out Come At The End Of The Day. Thanks Micheal Our Salesperson
We were recently faced with the need to do a top to bottom replacement for our central AC system. After getting 4 estimates, we decided to go with Surgi's and this has turned out to be an excellent decision. Much of the credit for this goes to the 2 technicians who did all of the work. Romalis and Jeff showed up on time as scheduled. They proceeded to work diligently, quietly, and with a high degree of professionalism. Not only were they efficient but were unfailingly cordial in the face of a trying job. They patiently answered all of my questions no matter how trivial they may have been. They had to return after a day or 2 to address a couple of minor issues. Again, they displayed all of the traits I mentioned above. I cannot stress their professionalism enough.They are a tremendous asset to the Surgi's team and deserve recognition for their contributions to the company.
I hope this feedback goes to the right people. Thank you, Surgis.Justin was responsive and polite and able to assess the critical areas of damage to my unit.Nick and Joe worked diligently and with care to install a new unit in my attic. There was a complication with the geometry (the new unit is larger than the removed one). Instead of risking damage to my attic joists, they were able to quickly orchestrate the fabrication of a shorter plenum, which they picked up same day from their shop. Although the total installation took a full day instead of 3-4 hours, I'm full of appreciation, because I know other contractors would much more easily cut corners and risk damage. They were positive and respectful to me and my house throughout the entire process as well.Thank you also to Michael who came the next day to resolve an issue that ended up being a minor drain line backup and for ensuring no additional costs, as it was associated with the new install. The communication and responsiveness was excellent.All in all- I know maintenance work tends to have hiccups sometimes. But Surgis fixed things the right way, and each person involved didn't seek any additional charges amidst the troubleshooting complications. I appreciate the integrity.And the cookies. They sent me cookies.
Andrew Daigle was very nice and professional. He was attentive to my needs in a way that showed ownership of the issue. He explained his plan of approach towards correcting my problem. He proceeded and fixed the problem for which I thanked him.
Judy Bourgeois
4 months ago
Running a camera through our sewer lines he was a very nice person, and explained everything to us
Kevin Gotham
3 months ago
Excellent work!
Bobby Reisinger
a month ago
Early! Up front answers that were clear and got us point in the right direction regarding our ac unit.
Daniel and Orlyn were awesome! They were very prompt and communicated about everything going on. I appreciate the speediness of this job. Thank you!
Elvia Ramirez
4 months ago
Respectful young man, professional and knowledgeable. Please w/service
Tyler Schiro
2 months ago
Daniel was swift and professional. Thanks!
Barbara Ferguson
3 years ago
Surgi's technician, Mike, is brilliant! The previous day I called a well known repair service about the noise in my 4 ton Trane AC. That technician replaced a capacitor and said noise would not go away because AC was old (7 yrs.) I paid him about $300. I did not accept that I would have to live with the noise. So, I decided to get another opionion and called Surgi who sent out Mike and helper, Marco. Mike brilliantly discovered the problem, replacing another capacitor, which he explained each of the two compressors has separate capacitors. Why didn't the other technician know this? Who knows? I paid Surgi less than $250. My AC is great now!! I am so happy with the knowledge possessed by this team of technicians. I am so grateful that Mike took so much time and diagnosed the problem and fixed it. And, most importantly, I realize that someone without that knowledge could never have diagnosed the problem. Mike is both knowledgeable and persistent. He stays on task until finding the problem. I respect and appreciate their service and will call them again.
heather nguyen
4 weeks ago
Daniel was very nice, professional, and helpful! Able to solve my problems super quick.
Roy Littlepage
2 years ago
Tech was on time and professional. He had great knowledge.
Micahlyn Habisch
3 years ago
Brandan Plaisance was so professional and informative. He laid out all of our options and made great recommendations. He was also super patient with our pack of fur babies following him around. Would definitely recommend. Great experience.
Judy Cannatella
3 months ago
Very knowledgeable, courteous, answered all of my questions, explained what he was talking about and showed me pictures.
Julian Augustus III
a year ago
The crew arrived shortly before 8am ready and focused to tackle the job. The job was done by 3pm. A whole home system replaced and renewed. As far as I’m concerned this crew was THE A-TEAM!
Barbara Ballard
3 months ago
Daniel is perfect: professional, knowledgeable, and thorough. It's great that Surgi's can now provide such high quality plumbing services.
Janice Schiler
2 months ago
Polite, friendly. AC install had leaking pipe issue, Travis assesses and escalated to management. Got immediate help to fix issue.
Cathy Quartararo
2 months ago
It was a pleasure to have Daniel, my technician, at my home this morning. He was not only thorough and knowledgeable, he was personable and kind . That certainly is a quality welcomed when facing home repairs !
Justin was our technician and he was great. Very thorough in his work and explained in detail what was done to the system. He set up thermostat and connected to Wi-Fi He gave some tips to help with keeping unit clean and offered another product that I will consider for future.
Very pleasant, knowledgeable and knows His job.
James Gibbons
2 months ago
Very good experience.
Karin Malmstrom
2 years ago
The technician, Rene, was very thorough and informative. He called before he was arriving to let me know when he would be there. It was in the window of time Surgis gave me. I will definitely use them for regular maintenance and future HVAC needs. Very professional!
Been a customer with Surgis for 15 years. Honest and reliable. Excellent service.
Cary Schouest
6 months ago
Michael Duarte is an excellent technician. Courteous and very thorough.
Christopher Piscitelli
3 weeks ago
Surgi’s is reliable and very professional. Gavin was exceptional. Identified and addressed the issue quickly. Couldn’t be happier with his service.
Branden really impressed me, he really did a thorough job and was very astute to his work. Keep up the good work Branden / Surgi’s.
Richard Barham
6 months ago
Very professional & courteous. Did a thorough job. Appreciate the recommendations.
Ian Zlatkiss
2 months ago
Our service tech, Troy Robert, was excellent. Arrived on time. Explained everything and was able to replace our capacitor and recharge our refrigerant right away. We were very pleased and use this company again.
Joseph Shuey
4 months ago
Had an enjoyable ac tuneup appointment with my technician Branden. He was more thorough than most technicians I've had over and explained things to me as he went. When he left I was more knowledgeable about HVAC systems and learned about certain issues my system has or could have.
Michael McGinnis
4 weeks ago
Justin thoroughly diagnosed our a/c, and fixed foreseen problems. It's running much better.
Very pleasant, and knowledgeable. Thanks.
Jack Gardner
3 months ago
Quality work. very professional
Mary Ann Lindberg
5 months ago
Mark is wonderful and really don’t want anyone else if possible!! He did excellent service in a professional and timely manner and explained everything he did.
Edith Meyers
6 months ago
Great service …..Professional…..Friendly…..Prompt …Would definitely recommend!!!
irene Amacker
3 months ago
Mr. Andrew was professional , Very informative , and knowledgeable. I would definitely refer to a friend.
Troy Robert solved a vibration problem I was having on a new installation. He quickly resolved it and instructed me on the use of the touch screen control. He was outstanding and patient with my wife who was not.
Brandon was awesome, very informative, helpful with a great, great attitude! I wish he was a family member!
Justin ward was very professional and answered all of my questions he was nice and I enjoyed his service call.
Surgi’s is a top notch AC and Heating Business that is Professinal and provides excellent customer service. I highly recommend this business to anyone needing AC and heating services. Also, I would like to point out that my service technician Rudy was very experienced and knowledgeable about the work that needed to be done. I look forward to working with this company in the future.
Ann Elizabeth Maier
4 months ago
Excellent review and repair of issues listed in an independent inspection report.
Ross Shields
4 months ago
A/C system check up per maintenance agreement. Technician was very professional, courteous, and thorough. Explained everything in an easy to understand manner. Surgi's is fortunate to have him in their employment.
Leila Conner, CMP
3 days ago
Thank goodness for Justin! On a Saturday in the middle of a nasty hundred degree heat wave, our AC went out. Though he was scheduled all day long with appointments he fit us in at 8 PM on a Saturday night I couldn’t thank him enough and signed up for their full maintenance service, I highly recommend Surgi’s and Justin!
Vaughn was very nice and professional. He let me know about everything he was doing. The call line was responsive about getting a technician to me quickly. I would use this business again.
HVAC maintenance contract q 6 mo checks
Thaddeus Claiborne
4 years ago
We have been using Surgi’s Heating and Air Conditioning for the past 10+ years for normal maintenance, service and repairs. We have found them to be very reputable, reliable and customer conscious. Our regular technician is Whalen and unless he is extremely back-logged we normally wait for him to become available. Over the years Whalen and Surgi’s have proven themselves to be the number one heating and air conditioning contract for our family. They are timely in their response to our calls, reliable, cost conscious, and always try to make sure we are pleased with the services provided and the fees charged. We do not hesitate to recommend them to family and friends.
Lorraine Johnson
2 years ago
So far my experience with this company has been exceptionally wonderful and very professional...the installation process was lengthy but my unit was carefully installed....I’m totally impressed and would recommend Surgi’s to anyone in need of a good AC/Heating system installation.
Did an air conditioning check.
Harish Sujan
2 months ago
The job of a routine service was done well. It however got coupled with what seemed to me like upselling: asking for expensive improvements and presenting the changes as fixing defects.
Charles Godbolt
5 months ago
Branden was very knowledgeable and informative. He answered all questions asked in a way that I didn’t have to repeat the same questions which is rare these days.
Cheryl Rodrigue
5 months ago
The owner wanted to get other opinions. Bobby was awesome and had a wealth of knowledge when it came to the solutions for our situation.
Jimmy was serviced my units today. Very thorough, professional, courteous. I am very, very satisfied with this company.
Linda Majdoch
2 months ago
Very courteous and professional. Thorough job from first contact with office and salesman to final product install by professional techs. Adam did a great job.
Good service, very professional.
Kip Schellhaas
2 months ago
So far so good. Kane was professional, quick and efficient. Hopefully no more leaks for my downstairs neighbor.
The service person Chris was courteous, knowledgeable and efficient
DON'T call them, after servicing my system for years they are now under new management & they now refused to service a unit they have not sold & installed.
Many better companies available that maintain their loyal customer base.
Beatriz Brockman
7 months ago
We have been more than satisfied for more than 20 years with Surgi's. They keep a professional and knowledgeable service crew, and Brendan's visits are just what we expect. He is thorough, and patient with any questions.
Forever choosing Surgi’s, thanks to Branden Plaisance!! Thank you for the excellent service
Megan Feurtado
2 years ago
Surgi's is a really place to call for heat and air conditioning.. I had the pleasure of having branden work on mine and not only was he on time but he was also very sweet and knows his stuff ..he did a wonderful job ...
After discovering that we will soon be needing a new A/C. I definitely knew with the heat we have had, not to wait until it went out completely. I made the call after seeing the reviews and the same day they sent someone out. He came out, was very professional and had set everything up for the installation date. A week later, they showed up for the installation. Everything went smoothly. Very professional!
Amazing company, Brandon was such a good help to us and will definitely be telling my friends to get help with any AC issues from him!
Wonderful company to do business with.
Mike and Marco from Surgi's were very friendly and professional. Provided excellent information and good conversation while they went about their business. It was a pleasure to meet them and we look forward to seeing them again when they come for the heating.
Great job. Inspected all plumbing. Courteous and answered all my questions. Thanks very much.
Rufus Benoit
2 months ago
Mike Duarte was great! Very knowledgeable and professional. The company is awesome.
Travis helped me out and he was fast and professional. A lil pricier than your yat uncle but worth it.
Tammy Lee Tymon
a year ago
Person on the phone was polite. Mike called within minutes of me placing a repair order & showed up quickly. Got my AC pushing out cold air again in a matter of minutes. He was professional & friendly. Highly recommend.
Technician was on time, courteous and professional. Business is reliable and efficient. Haven't done any comparison shopping but prices may be a little higher than average.
Paulette Watson
2 months ago
I feel the technician was very professional. Easy to talk to. He explained himself very well. Something came up, I cannot do the work now, but I will be in touch.
Richard Sutherland
a year ago
The technician responded quickly to my call for service. He had to troubleshoot the AC system which was not running. He found a bad sump pump switch. He had to replace the pump assembly and the system started working within a few minutes. Good service.
Elliott Stamps
a month ago
Justin was very helpful, knowledgeable and a great asset to your company.
Craig Alphonso
4 years ago
I own several properties and Surgi's has always provided me with my A/C equipment and maintenance. The technicians at Surgi's possess the highest skill and integrity. It is a pleasure working with them.
Jenny L. Martin
2 months ago
Good quick work. Pricey but the toilet works and I am grateful.
Daniel Williams
3 years ago
Branden was prompt and provided great service.
Justin was prompt, professional and did a great job explaining the issue I was having with my AC unit. While I find the cost of AC replacement to be a little ludicrous, I can’t blame Justin or Surgi’s. Highly recommend their service. A good piece of advise, upgrade your unit on your terms. Don’t wait until you have no choice!
Tony was extremely polite, professional, and timely. While the repair was costly, I am extremely happy with our service.
Called about 4:20 with AC problem. Tech came out about 5:00 to inspect & resolve. Tech(s) very thorough, polite, friendly and explained everything.
The technician was informative, knowledgeable and experienced.
Jarvis Logan
4 months ago
Surgis AC and heating is top notch Michael was my technician he was very professional and honest.
Excellent service. Service Techs very professional and very nice. Good personalities.
Early last week after researching most of the local AC companies I reached out to Surgi’s for a quote on the failing 16-year-old central AC system at my modest Lakeview home. Their salesperson, Art, came out to the house, and after looking around my house and taking measurements, provided a quote on a Trane system that was roughly the same amount as other companies had given me for a lower-end system. Art took his time and went over the various warranties Surgi’s provided on their work and equipment, and I was impressed and decided to go with them. I was able to add new attic insulation and air-duct replacement for additional costs, which I thought were also very reasonable.Two days after signing the quote, their lead technician on the job, Chase, and his crew showed up bright and early to get started. They removed the old system and duct work and sprayed the attic in one day, and then came back and installed the new system the next. Chase and the entire crew were polite and professional and did a great job getting the entire system replaced. They worked together really well, were respectful of the property, and did not disturb items in the house or make a bunch of noise. When everything was done, I looked over everything they did, and I was impressed with the installation. Everything was connected and aligned properly. They did a great job with the insulation and new duct work, too.I am very happy with the service I received from Surgi. They really seem like a solid company with employees that care about doing things right. I’ll be using them again in the future and recommend them to anyone looking for a great heating and ACplumbing company.
Brandy Ludwig
4 months ago
So happy with the installation and thoroughness of both Zach & Orlyn. They were timely & took the time to explain what they were doing in a way that I understood. I’d recommend any day!
Louie Guertin
2 months ago
Techs arrived on time. Addressed the install start to finish without fault. Detail oriented. All questions answered. Pointers and advice received. Well satisfied at present.
Madeleine Torre
a month ago
Very personable and efficient.
Dominic Prescia
4 years ago
We had a power surge that knocked out our unit with 97° temperature. We put in a call Friday evening and Branden came out before 11:00 am and got everything running again in no time. Will highly recommend !!!
The Surgi's Rep was very polite. He explained everything so that I could understand and he showed me pictures to help with the explanation...love that. Would definitely recommend.
Surgi’s replaced two really old 50 gallon tank water heaters with a single tankless water heater in my home, and it works amazingly. They were prompt and responsive and knowledgeable.
Very profession and thorough.
Purchased AC unit from Surgi’s a few years ago and they also provide maintenance. Absolutely professional service. Experienced technicians who take their time to explain everything to the customer. So glad we chose them.
Brandon was my technician. He arrived on time and was very professional. He listened to all my questions and answered them. He was not rushed and explained the service to me. This was the first time to use this company, and I was impressed. It's hard to find quality customer service these days.
PHILIP BLANCHARD
a year ago
Tony was OUTSTANDING!Got both units running on generator when all we were hoping for was the small 2 1/2 unit.Became Surgi’s customer on the spot!THANKS!!!!
John Biguenet
3 years ago
My technician was Branden Plaisance. He was extremely knowledgeable and clearly answered all my questions. The whole service visit was excellent.
Surgi's replaced my entire system about 2.5 years ago. Did a great job. I needed an annual service and I was able to get an appointment within 2 days. They arrived a few minutes before the scheduled time and did a fantastic job servicing my system. They even resealed the duct connection into the plenum which had a leak. Very professional, excellent service.
Our service guy Daniel is awesome. Professional, knowledgeable and he wore protective booties in our house. 99.5% of plumbers wouldn’t even think about that but it’s def appreciated! Surgi’s now is our go to plumbing service.
Sandra Kintea
a month ago
Branden was an outstanding, he explained everything to me about my ac unit that was necessary to repair it. He made me aware of a filter inside my unit that I never knew existed. He also explained how important it is to change or repair certain parts. To sum it all up, he is just a great guy. Thanks for sending him out to service my ac.
Our technician Gavin was wonderful. !
Thanks , Martha Starnes
Charlotte Steger
a month ago
Technician communicated problems well and fixed unit.
Very professional and informative. We’re extremely satisfied with the services provided. 5 stars.
Gavin Branch was very professional.
Nicole Wright
a month ago
Initial contact for ac maintenance plan turned into later purchasing two new hvac units. Install team Techs Romalis and Chad were very professional, friendly, and did a fantastic job. All my questions were addressed, and a supervisor followed up to make sure I was satisfied with everything before they departed. Highly recommend Surgi’s for AC maintenance, repair, installation.
Told the tech the issue. He knew immediately what the issue was. Had me up and running in less than an hour. Will do business again.
malorie huffman
5 months ago
I highly recommend Mark at Surgi’s. He was thorough and extremely kind. Give this man a raise!
louis DeFusco
3 months ago
Technician Jeremy was fantastic, he walked us through the problem and fixed it. Checked everything else out and reassured two old people that it was fixed properly. Timely service also, I called and he was here in less then a half hour and it was 7 pm
Samantha Kroll
a week ago
Very knowledgeable and helpful!
Eleanor Keller
5 months ago
Very professional. I've always been treated fairly by this company. They do their best to keep costs reasonable. They installed my entire HVAC system and I'm very happy with it.
Wanda Moscona
5 months ago
Great service, very professional and our technician kept us notified of everything he was doing.
Good experience,Technician Michael Daunte was exceptional.Kristopher was also very helpful.Thanks both of you.
Bruce Lovelace
5 days ago
These guys were great. Showed up very quickly on short notice and figured things out quickly as well.
Marguerite Knight
4 months ago
Great service and professional technician.
Nell Lipscomb
10 months ago
Excellent in every way. Have used Surgi’s for many years and find them to be very professional, reliable, price competitive, with techs who know their jobs and can communicate with clients in everyday language. I recommend them highly!
Byron Heffner
a month ago
Hi Michael
Thank you for servicing my A/C and fixing it in quickly . Thanks to Chase too .
Sharon Barreca
4 months ago
Technician Michael was very knowledgeable and helped with a quick solution to work towards a new system. He gave us options and was sensitive to a family with budget constraints.
Michelle Taylor
3 months ago
Branden, is very knowledgeable and shared a lot with me regarding my AC unit and also advised me in advance of what the costPotentially could be. He also provided me the functionality of the part being replaced.Branden discovered a bad thermostat wire between the furnace and thermostat as the reason why the condenser wasn’t operating. Further inspection discovered weak dual capacitor. He also notified me that I have very little attic insulation and other services that would help with providing me with a more efficient AC which would lower my cost.Surgi’s is a wonderful company and will use them again! I also purchased their warranty services.Thank you Brandon!
Yolanda Radford
a month ago
Jason and his team was really great! I would definitely use this company again.
Gabrielle H Rodriguez
4 months ago
Tony C. gave a thorough explanation of the repair process and detailed breakdown of the pricing system and did all that he could to ensure we got the most value for our dollar. I truly felt an element of honesty and straightforwardness. I feel as though I found a lifelong repairman for our two systems. Right from the start I was also extremely comfortable with him in our home. A quality employee like him is what keeps these companies going and I hope he is treated as such.
Branden is great on his knowledge and skills.
I would have rated a 5 but I thought the cost of the service was a little high. I did purchase their annual maintenance which reduced the cost overall. Overall I am happy with this company.
Logan anderson
a month ago
Very knowledgeable. Very helpful
Maureen Pimely
4 months ago
I don't give many top ratings, but I have used this company for years and have been consistently happy with them. They used to call a day or two before service plus when they are on their way. They now text and email including a photo of the person coming. I really like that. Technician was friendly, professional, and knowledgeable. He explained what he was going to do and why and included photos. EXCELLENT service.
Rene bass was a great technician finally someone that could fix my ac after three people tried it goes to show you with experience comes knowledge and he has it thanks alot rene and give this man a raise hes awsome
John Biguenet
4 years ago
I was very impressed with all the personnel at Surgi's, who were expert at their jobs and clearly explained our air conditioning problem and potential solutions. Nick and Garrett spent an entire, very hot day installing a new condenser and evaporation coil. When they were finished, they then cleaned up everything and explained what we needed to know about the maintenance of our new system. It's not the first time we've used Surgi's, and it won't be the last. It was an excellent experience.
Christopher Davis
2 months ago
Justin worked diligently most of the day to diagnose the problem with my brand new unit. Apparently not obvious at first. He didn't quit and even past the issue on to a technician to take over the next day. Seem to have located the problem and have a part on the way.
Brenda Barron-Harrell
a week ago
Quick diagnoses. Professional and friendly plumber, but pricing was super costly.
Renee bass installed my sytem perfectly with no problems any other maintenance i need i will be asking for him very respectful very knowledgable very professional will have him back for any futire work thank you and have a nice day
Tessa Landsgesell
a year ago
Service man checked everything and overdid himself with the work. We are very pleased with his eork
Dr. Shaun McCarron
2 years ago
Great technician, took his time, and made us feel very good about the entire process.
Hermene Anderson
7 months ago
Technician Jeremy Pierce is very knowledgeable, professional & friendly. I have a yearly maintenance contract and he throughly inspected my unit. He made some suggestions to keep my older unit running more efficiently. I appreciated his expertise and that he likes cats! Lol! Thank you
Mansoor Zaheer
3 years ago
Thanks for the service provided and recommend to all.
Lacey Bourgeois
a week ago
Justin came out first thing and he was great! On time, extremely professional and the work was done fast and right! He was very knowledgeable and explained everything as he was doing it. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
They showed up on time, did all the proper routine maintenance, and left the unit clean. He explained to me about the different upgradable options available and prices. Great service!
We had a new A/C and heater installed today. The technicians (Mario and Chad) were professional, competent and informative from the moment they arrived! Excellent company with excellent employees ! Our prior service calls by Whelan, Mike and Chris were also handled very well. Michael, who handles the scheduling, etc. was very helpful and pleasant. No fuss — no muss !! It’s a clearly a team effort.
Brantlee McConaughey
a year ago
Surgi’s is excellent, there is no other word for it. We had to replace our entire system soon after we bought our home and I cannot be any happier that I chose Surgi’s! Every person that I have talked to over the phone or that has come into my home has been very kind and accommodating to our needs. I genuinely enjoy when I need their services because every person has been simply wonderful. I cannot recommend this company any more enthusiastically!
I purchased an Annual Shield membership - received a heater tune up that day and purchased a float switch. The AC was not serviced, but it was inspected. Coincidentally (?), one week to the day after the service my AC unit stopped working. There had been no issues prior to that. Of course, Surgi's did a hard sell to get me to purchase a new HVAC system (no issues with furnace) at an exorbitant cost. I attempted to cancel the membership, but after learning that there will be no refund, I'll keep it for the remainder of the term, but I will not renew.
Katherine Buras Gitlin
2 years ago
The use of technology to communicate status of tech etc was excellent. I knew exactly who was coming and when and their experience sent via text before arrival.
Raymond Adams Jr
7 months ago
From the moment I called Surgi's I was treated like my issue mattered. Their communication and follow-up is top-notch and I received text and email alerts regarding my sales call and eventual installation. The installation team showed up on time and completed the install in a clean and timely fashion and check to make sure everything was working correctly before leaving. Very happy overall so far and will continue to do business with them in the future.Update: 1 year later my second unit went out and I called Surgi's to see about replacing it. Once again, they exceeded my expectations and the installation team did a great job.Update 2: Surgis called to remind me of my annual maintenance and scheduled an appointment. The technicians (Bron and Justin) showed up on time and were very respectful of my home and time. They were very friendly as they went about their business maintaining the units and explained their findings and fees clearly. Great service again!
Great experience with Channing very well mannered it’s was a pleasure meeting him all service men should be like him explained every step of the way as he was going through his work. Very knowledgeable about his work thanks again
Mindy Guillotte
a month ago
Isiah was professional and friendly. Highly recommend him and Surgi’s.
Susan Ratterree
3 months ago
I felt this job was done quickly and professionally
David Kalosky
2 weeks ago
I had great confidence in what he said
Mark was great! He communicated very well and made my problems/ solutions understandable. He was professional and he told me what all of my options were. I will call him in the future
Megan Mitchell
a year ago
Always on time (or early)! Always takes whatever time needed to do the work well.
AC system struck by lightning. Called Surgi’s for diagnostic of unit.
Lionel J Adams Jr
a year ago
Renee was was on time, very professional and explained the problem I was having with my AC unit as well as options to correct the problem. He also checked my heating unit which is functional but outdated. Surgi’s will be the company who will handle all my heating and air problems in the future. I strongly recommend you call them if you are in need of air conditioning or heater repair.
Ernesto Cortazar
5 months ago
This crew very professional and efficient
They showed up within 2 hours. Excellent and professional service.
Thorough and straight up about His diagnosis.
Joyce Branighan
2 weeks ago
Very knowledgeable and worked with me to help me understand how to maintain my system along with providing
me the maintenance plan which I am sure I will not be disappointed . Thanks again for your prompt and professional service.
Darlene Seiler
10 months ago
Brandon, Vaughn and Josh were very professional. All work was completed on time
They were very polite and answered any questions I had. Highly recommend them.
Rudy was on time, professional and knowledgeable. Scheduler was friendly and accommodating. He even moved my proposed appointment to same day after I shared with him my issues and no extra service fee! They offer a maintenance contract which saved me money on my repair and I receive two maintenance visits for a fair price. Definitely use these guys!
Allen Williams
2 years ago
Business provided HVAC diagnostics.
Kyle Crochet
5 months ago
Great attitude, polite and very professional. Quality work.
John G Jackson Jr
a year ago
The technician was courteous, knowledgeable and helpful. He quickly found the problem and repaired the unit
Timely and did good quality work for our new air conditioning system
Very professional and performed the job exactly like they said they would.
Arrived on time, service was performed and recommendations were made about how to keep the AC performing at a high level.
Jessie was professional and made necessary recommendations. He answered my questions and addressed concerns I had.
Eileen ODonnell
11 months ago
Quick appointment for estimate. Slight delay with installation due to equipment back order but once they had everything in stock Surgi’s came out and installed my new system in 48 hrs. Very professional team of workers. Left everything spotless! Asked me what my preferred temp was, then set the system running. The mini splits are absolutely silent and the house is nice and cool throughout. Very pleased with the service.
Surgi's provided me great service, from start to finish. I needed a new AC/heating system. They responded quickly to give me a quote, which was the very next day. They explained all my options thoroughly without any pressure. I was surprised to receive an installation date that very same day. They came out to install three days later and the installation process went very well. They kept all their promises. They were very nice and professional. My new unit is working fine. I am very pleased with Surgi's.
Trey Mitchell
3 years ago
The day my wife and I move into our new home, our AC goes out... I called Surgis who offered to come on the same day, within two hours of my call. Because of work, I opted for the following day. Branden Plaisance showed up on time and answered all my questions. He took the time to explain everything he was doing and what to expect in the future given my AC is a bit dated. Nothing but good things to be said about my experience with Surgis and their excellent technician, Branden.
Good communication up to visit. Professional service. Answered all questions.
Michael Wheelahan
4 months ago
Mark was communicative and was able to explain things in a way that really helped me understand.
Alan Raphael
3 months ago
On time, courteous, efficient, and personable tech who answered all my questions and finished in less than 1hour! Brendan was excellent all the way around!
I paid a $90 service fee for them to come out and give me a sales pitch Mr. Michael was a nice guy but took a look at my AC unit saw it was old and tried to sales pitch me $13-$14,000 AC
Maria Toruno
7 months ago
Than you for your service. Very professional.
JENN Jleigh1780
2 years ago
Would recommend Surgi’s to anyone! Quality of service is beyond compare! They’re always on time! Their prices are reasonable! They’re always willing to walk you through everything they’re doing and take the time to explain things in detail!
Professional....Polite.......WOULD 100%RECOMMEND 🙂
Michelle Smith
4 years ago
Nick, Garrett and Channing did an awesome job. They were very professional. I would highly recommend this company.
Hannah Barry
2 months ago
Art was great and so informative. Great customer service!
Gwen Gutierrez
6 months ago
Called first thing this morning and technician (Jeremy) was here by 12:26 pm. He addressed all concerns and repairs are to be scheduled. He was very courteous and knowledgeable in his field. I have been a Surgi customer for years and still feel like a valued customer.
Did a complete inspection of plumbing and provided a very detailed report on the condition of our pipes, water heaters and sewer lines. Excellent work.
CHARMAINE TORRE
a month ago
Branden is the greatest!
Jerry M. Jacob
4 years ago
Branden from Surgi's came out promptly, quickly diagnosed an issue and resolved it with no hassle. And he was professional and polite. Great job Branden and Surgi's!
Fernando Aranda
2 years ago
Had a regular maintenance job on one of my units. The technician said the control board was damaged. I was surprised because the unit had been working without any issue. Quoted me $849 to replace it. I didn’t accept and he left me with a broken unit after charging me for the diagnostic. I decided to test the control board myself and found the issue was a blown fuse. So after replacing a one dollar fuse I’ve got my unit working as it was the day before. By the way, the control board costs 50 bucks on Amazon. Food for thought.
Paolo Richardson
4 months ago
Came very quickly with a quote
Susan & Mike Hooper
a month ago
Adam was knowledgeable and efficient. He advised me as to the current condition of our equipment and additional parts that could extend the life of our system.
Technician was prompt, explained all so that I could understand my choices; assisted me with financing; was very helpful. It was a pleasure doing business with him.
Surgi's was a recommendation provided to us. I can't express enough how pleased I am with their service. They provided same day emergency service and were early to their appointment. They also text you a picture of your service technician which is a great feature for those who might be concerned.Jeremy was our service technician and a/c salesman. Our unit was outdated and totally fried so we had to buy a new one. He was kind and patient when explaining the options for an a/c unit. He understood that it was a big purchase that required input from my wife. He came back, re-explained everything he had already told me, and allowed us to ask multiple questions. He listened us to on what our needs and budget are while providing options that were in stock knowing that was important for us to get online as soon as possible. Additionally, the services provided for the new unit are comprehensive and worth investing in. 100/10 WOULD RECOMMEND that people use this company.
My experience with Surgi's was excellent. From sales to install they were communicative, professional and on time. I feel lucky to have found them online. I'm so glad to have found a great HVAC company!
Barbara Dejoie
6 months ago
Jake was very professional, courteous and customer friendly. He showed an interest in my current and future need regarding my water tankless heater providing an explanation that was easy to understand.
I look forward to during business with Surgi in the future.
Gregory Jackson
3 months ago
Work not completed as discussed with sales representative have been trying to reach out with no success please have sales representative contact me about incomplete details.representative said shut off would be installed he called it a quarter turn shut off
Bettina Buval
2 months ago
My technician's name is Adam. He was awesome. Made me feel comfortable to have him come into my home to resolve my a/c problem. He explained everything in a manner I could understand. He knows his job and is very prompt, knowledgeable, professional, and kind. You don't get that combination often in service techs anymore. I will definitely use Surgi again because of Adam. The dispatch young lady who set up my appointment was also very friendly, and professional.
I strongly recommend Surgis Ac. Troy Robert came out and did a great job. Came out and diagnosed the problem and fixed it quickly.
Kathleen Bilbe
3 months ago
Cleared pipes. Checked pressures and temperature. Checked guages at condensor.
Good morning, Mr Travis was very Professional and helpful. Thank you so much. I will be using your services again bye next week. I would like Mr Travis to come back. Stay safe and be blessed
Wesley Barrera
3 years ago
Ryan Zimmermann came out, got the ac running again in less than an hour
Great experience getting my A/C units tuned up with Surgis. Adam was professional and knowledgeable and made some recommendations without that uncomfortable “up selling” feeling. I ended up signing up for a maintenance membership with Surgis because of the good experience.
Mark goes above and beyond the call of duty. He is very good at what he does.
John Angotti
4 months ago
Technician did a great and thorough job. Very professional!!
Maurice was wonderful. Incredibly professional and knowledgeable. The service he provided was outstanding.
Desrae Richard
6 days ago
I reached out to Selena asking about a plumber and she said, We do that and set everything up. Daniel was very professional and knowledgeable. Daniel explained what our issue was and what needed to be done to fix it. Definitely recommend Surgi's!
What's dat ya brewing?
a month ago
Professional services. My AC unit fell in my attic, causing a leak in the ceiling of my bathroom. After calling a few different companies, Surgi's came out immediately to investigate where they leak was coming from. They diagnose the problem and provide pictures and an explanation of why it happened. They were able to get me an appointment a few days later. The price was affordable, and I was satisfied with the results.
Huey Whitman
9 months ago
The technician was professional and courteous. I have used Surgis for years.
Quality Mobil Wash
2 months ago
Just a estimate so far, very knowledgeable and polite.
Karen Martinez
2 months ago
Your technician Gavin was very nice and helpful. He explained the situation very well and what to do if the water line backed up again. Thank goodness! Now I know more than what I knew before. I hope he has a great rest of today!
The technician, Jeremy, was pleasant and thorough. He identified some worn parts on the outside unit for replacement. Overall, very satisfied with Sergi’s service.
I have been a client of Surgi's since Hurricane Katrina. The technicians and office personnel are very professional, skilled, and work with a sense of urgency.
Surgi’s is a pro operation and today’s appointment with Justin is a great example.
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