THA Heating, Air, & Plumbing

We used this company to jet our our main drains after the last big rains. They did a fantastic job. Neat and tidy. Very personable. I highly recommend their technician Daniel. He did a great job. We have had them out numerous times for a variety of heating and air issues over the years and have always been pleased with their service.

Oliver Rios came out to fix a plumbing issue in our bathroom and was so quick and friendly. Great experience, I would recommend this company to anyone looking for a professional, knowledgeable plumbing service!

DO NOT use this company. SDGE has better technicians than these guys. Instead of replacing my wall heater they decided that the booming was due to incorrect venting so they totally revented the system, put in a new thermostat (3rd thermostat since 2004) and gas leakage detector. SDGE came out to inspect and noticed that there was a delay in the ignition. Hector, one of their technicians argued with SDGE guy. SDGE showed him. This was in May 2021. From Sept 2021 to April 2022 I was out of state caring for elderly parents so the heater didn't get ran. Tried to run it in Oct 2022 but it wouldn't turn on. THA Santiago came (was early) and fixed electrical issue. It did go boom when he turned it on but he acted like it was normal. It wasn't under warranty (only 1 year) and the CARE program expired so it cost me $98. Sometime later it went boom again and I called SDGE because it was obvious that THA didn't fix the original issue and charged SDGE a bunch of $ to revent the system. SDGE tagged out the system as unsafe due to floating pilot light (not secured) and not the right ignition mechanism. I called THA and they said they would order the part. This was Jan 17, 2023. A week goes by and no word. I called on the 24th and they said the part is on order and they'll check with technician to see when it will be in and call me back. 26th no response so I call them back and 2 people later I get the story that I need a new heater. And I was told they left me a message on the 25th. I never received a message. In 2004 a wall heater cost $1200. Who knows how much one will cost now. They knew I needed a new heater but they were willing to let SDGE pay for reventing when clearly that was not the problem. In the meantime it is in the low 40s at night! Repeat: DO NOT CALL THA!!! They DO NOT KNOW WHAT THEY ARE DOING! They're happy to charge SDGE thru the CARE program---our tax $$$$ at work!!!!

THA is great and I highly recommend them. We wanted central air and heating installed in our home, which was built in 1933. We spent quite a while getting quotes from other companies before we came across THA. Some of the other companies never got back to us and the ones that did were pushing us to go for split units.The initial consultation by Matt was by far the easiest one we experienced. He let us know that installing central HVAC would be no problem, even in our old house. Matt was very professional and his years of experience showed as easily assessed our house and got back to us quickly with a quote. Not only that, but they quoted us for almost $5k less than the other companies were estimating for installing central HVAC. Scheduling the work was also very easy and painless.They just completed our installation and the experience could not have been better. Wes and Luis installed our central heating, air, and did all the duct work. They were very communicative at each step of the process, super friendly, and did a great job finishing the work without interrupting our work-from-home schedules. They seemed to really enjoy their job and it is apparent that THA treats their employees well.I really cannot recommend THA enough and will be using them for my future plumbing and HVAC maintenance needs.

Overpriced. Just paid $89 for a capacitor that can be found at other places for $35 tops. The lady behibd the desk said: these are a little pricey and i asked how much is pricey and she replied $189;;; when I told her I could buy four of those for that price and I was going away she decided to text her boss and got the price down to $89; I was still going to walk away but decided to buy it because of real necessity. I can understand charging that price including labor of installation but in this case the were not installing anything. What a rip off. Will never do bussines with again. No thanks.

I Had to have THA come out for an emergency plumbing issue. Oliver Rios showed up really fast and was very professional and kind. He was very respectful of the property and you wouldn’t haven even known he was here at all, he left his work space clean and just how he found it. I don’t know much about plumbing, so he walked me though what he was doing and explained everything. Great worker and was very professional.

Great service from Oliver R. He was on time despite a busy schedule. Very professional and nice, explained everything he was doing and possible outcomes. I would definitely use THA again, but hopefully my daughter won't flush any more toys down the toilet ;)

The THA crew was super courteous and professional installing my whole house re-pipe after our second slab leak. The price was better than others I called. Dave Ontiveros proved to be very knowledgeable from the first phone call to the estimating, to the final walkthrough. the other two hard workers, Jose Rivera and Oliver Garces were the nicest service guys you could have in your house!

I've had my air conditioning units installed by THA as well as updating our furnace through them. They took very good care of me and the installation went very well. When I had warranty issues, they made sure to resolve them quickly and painlessly. The staff are professional and courteous. I have recommended them to my friends and neighbors.

In January a new efficient, quiet furnace was installed in my attic. Now I never know when it is running, which is wonderful. It had previously been located in a closet in the living room and the sound required the TV volume to always be increased when it was running.A new compressor was also installed and I expect it will definitely decrease my SDGE bills during our hot weather.Everyone at THA was courteous and helpful, from Matthew (owner) to technicians to office staff. I am so pleased that I chose THA for this update to my home.

Oliver Rios came out for a leaking issue with our HVAC system.. We have originally had a different company come out for repair and unfortunately the company's technician was not yet as educated with the flow/innerworkings of the system.Oliver explained with simplicity on what he was going to do and why. He had to undo what the other company did along with fixing the drain pipe being clogged.The end result was success. His hard work and knowledge brought peace of mind and comfort for my family and I. We have been living in a hotel for 9 weeks due to a slab leak. We were finally able to come back home and immediately had this issue. Thank you Oliver.

Awesome service from Oliver today! Could not be more thankful for his help. He was on time to the appointment, friendly, and explained what he was doing. He installed a hot water heater for us and fixed a few other small problems we found elsewhere in our house! We definitely recommend him and THA! Thank you!

I was very pleased with the service provided and products used. I shopped around and T.H.A. had competitive pricing for air conditioning, but went above and beyond in the service department!The guys arrived on time, were professional, courteous, and very respectful of my home and property.We are all happy campers. I just wish I had done it sooner!

Somehow my Yelp review gotten taken off, so I was told it would be better to post here on Google. Here is some feedback on our installation of our water heater through the SDG&E assistance program. From the start, the scheduling of the installation was changed the night before and then we were told because of that situation alone, that the company, THA would provide a gift card for the inconvenience caused, etc.My husband made another appointment with Hector, the Manager, and asked that we be called 20 minutes before the service person comes out and he stated that it would not be a problem. That did NOT occur, and the service guy Sergio arrived over an hour early. On top of that, Sergio came out over an hour early, asked for us to open the garage door, and as he parked so closed to it, the garage door hit his van and when it did, the garage door hung there for a few second then the opener reversed itself and as it did, I did hear a loud grinding sound. Sergio, the service guy, didn't even say he was sorry for what happened. He then came in the house and asked if he could use our restroom; and then he was in there for a long time... I will not say much more about that. Later in the day, as my husband got Hector's okay for us to start the process of draining the water heater and taking some of the parts off of it to make it easy to remove. However, later in the day, the service guy asked for the prior parts to hook up the lines above the water heater. As I had to leave, my son and daughter who were home called their dad and he had to call Hector and remind him that they said we could keep the old parts; after their discussion over the phone, Hector remembered and then told Sergio to use new parts on it. My husband asked why the gift card wasn't given to us that day; based upon their conversation, Hector explained the process and then promised my husband he would expedite the card and said we would have it within one week which also did not happen.I called Hector after and a week and a half and Hector acted as if I should have known that it would take longer... my husband then called the owner Matthew and let me know what occurred and the owner Matthew said he was having a meeting the next day with everyone at the company and said he would personally come out and make it right. That never happened either. Later after the owner spoke to Hector, he called me and asked that we set-up a time where he could bring out the card from the first incident and said he just wanted this over with. I thought he was not being nice at all, but set-up the day and time. He arrived over an hour late, when I had made plans to get home early that night to meet him when he stated. He stated he added $3.50 to the value of the gift card for the other inconveniences, his guy using our restroom (and being in there for a long while) and that he had also arrived early without calling, was very odd.I am posting as two stars because of what occurred; not sticking to what they stated and promised to do, not called ahead of time, and also not really sincerely apologizing for the other things until after we brought these things to their attention (only after my husband went over the situation with the owner); also for not apologizing when they hit our garage door and then not delivering the card when promised, etc. I called Hector twice on the card. Then, when he was supposed to drop it off, he was over an hour late... he said there was traffic and he had his office person call but that call came in after the appointment time.Also, when they called my husband, only after they saw the posting from a good friend James and even after he explained a lot of things, both Hector and Matthew, just said those things should not have happened. They didn't really care to sincere apology for all that occurred. In that conversation, the owner stated that he could not remember what my husband talked to him about and my husband reminded him of what he said, but it didn't really help at that point. Not a good experience at all.

David Ontiveros & Oliver Graces provided plumbing services. They were knowledgeable and explained everything thoroughly and answered all of our questions. We are happy with their services and look forward using their services again in the future and definitely recommend them.

I can't say enough good things about Matthew and his crew.We live in a 40 year old townhouse in Tierrasanta, the heater andairconditioner were way past replacing.Matthew came out to give us an estimate, after his initial visit came back two more times to study the layout of the house. In his proposal, he laid out everything they were going to do and why.When they started the job, opening walls and ceilings, there were some obstacles that could only be seen once the wallboard was removed.He and Victor studied the problems and came up with viable solutions.Once they were completed he had his wallboard man come out and bring everything so you would never know an opening had been there.Unlike the competition, you speak and meet with the owner of the company.No fancy TV ads, just good quality work.

The team at T.H.A. has been very helpful installing the home heater. Sarita and Maria in the office were very helpful. Sergio did a very professional installation. He arrived promptly, was courteous and answered all my questions about the new equipment. Hector also assisted with the installation. I would highly recommend T.H.A. for your HVAC needs.

I've worked with Matthew for years. He's installed heating and A/C units for me and in every occasion his workers have been professional, courteous, and knowledgeable. The best thing about THA is their after-care. I can always call Matthew whenever I have a problem and it's addressed immediately, with no problems. My experience with him and his company has always been a positive one. Highly recommended.

Yesterday my wife and I heard a hissing sound coming from the wall in our room. Come to find out it was a leak. Called THA and had Oliver R show up after 1am to cut the drywall to find where exactly it was coming from. He patched it up, stopped the leak. Said he’d come back and finish the job. Came back this morning and did just that.! Thank you for the fast quality service THA! Thank you Oliver R!!!!

Maria, the SDGE program manager has a combination of compassion and courage to interact with all customers. She always answers, or returns telephone calls promptly. The level of politeness and professionalism she displays is beyond reproach. Congratulations to THA for an outstanding partner!

David Ontiveros came and saved the day today in Carlsbad. My friend owns a vacation home here. He was prompt, professional, friendly, and reasonable. She will definitely call this company for future help. Thank you so much David, we appreciate you!!!

very nice experience since contact with Maria Flores Program Manager and tell her my Dad Enrique Valencia needs, she explain me all about the program and send to my mobile home a technician, to do the water heater installation, to be honest they exceed our expectations. I Highly recommended, is very easy to us to give 5***** thank you

Called THA and reached Dave Ontiveros on a Friday - slab leak - water on pavement, etc. Got an estimate and entire house re-piped by the next week. Excellent work by really professional, friendly people - Dave, Jose Rivera, Oliver Garces. They did what said what they'd do - and more. Couldn't ask for more. Forward-looking company that does excellent work with strong, modern digital presence.

Scheduled an appointment that was never given to the appropriate technician, so when I called to follow up on where the plumber was, I was told that if I needed a plumber to come out it would be extra due to after hour (emergency) charges even though it was a mistake in their end.I'm going to use a different company.Not worth the time and effort made to have someone home during the timeframe given.

Mathew is the owner of THA Heating and & Air in Terra Santa, we bought the system 14 years ago and they service it for us annually. We have only had a couple of issues and each time Mathew or one of his guys is here that day or the next morning to fix it. Great people. If you have heating and air conditioning needs call THA; they are good people.

Disappointed. Upon installing a water heater at my gals' place, the technicians resized the gas pipe and caused other joint connections to leak gas. Technicians discovered the leak and in Spanish told each other let's leave, because we're going have to remove the whole pipe again and took off. The following day, another set of technicians told her to repair it. She reached out to the owner and received no response. She hasn't had gas for over a week.

Had an small emergency sulituation and called them. They said they'd send someone out within the hour and gave a name of the Plumber. Oliver called when he was on his way and got everything taken care of by early afternoon, and allowed us to still have a great Saturday.

Thursday the 12th of May we called the company that was contracted by SEMPRA to install our hot water heater 3 years ago, because we had no hot water. In our home we have a 66 year old lady with health issues, my fiance and me. They were supposed to be here between 12 and 4 o'clock, on Monday. They had not showed by 4 pm. When we called they stated: The plumber is running late, he did not show till 6:00 pm. The plumber told us: I need to order a part, I will put a rush on it it will be two to three days, someone will call to set an appointment. He vehemently denied all of the pages of negative reviews for this particular hot water heater, and said this was the first real problem with the unit. We were billed $85.00 for this info, and them even coming out. The next guy that was scheduled 12:30 didn't get here till 5:30, and said: I need to order a part and left, the same part the other plumber was supposed to order, telling my Son n law he would be back the next day, when I got home at 6:30 the house smelled like gas, and now the pilot wont even light. This company supposedly belongs to the BBB, Better Business Bureau, so I guess I know where my next stop is. This company not only is unprofessional, but with all of the reviews about this unit they should have the part readily on hand. Meanwhile it will be two weeks or more before we have any hot water. Don't use this company.....

Applause, applause, applause! In the midst of a national pandemic, this company does not disappoint! Of course my thermostat stopped working in the middle of a heat wave and Hector was able to quickly troubleshoot and diagnose the problem within moments over the phone. (I had changed the batteries incorrectly). His expertise, professionalism, and uninhibited desire to please his clients is not to be surpassed. Bravo THA!

Thank THA for installing my new heater it was half the price of ASI. Thank you Jaime G. the incredible rate that was provided by your team. You are Awesome and I will recommend THA for all of my needs... Thank you once again.

Current employee here and I have to say the guys I work with are awesome and every time I assist one of them on an install or service call they routinely go above and beyond the call of Duty to make sure that our customer is happy with their equipment or that their sometimes quirky requests (i.e. placement of unit, hiding ductwork, or uncommon locations for control systems etc) are done to the best of our ability. The only reason I didn't put 5 stars is because due to us being a smaller company we do get very very busy so scheduling may not be the next day depending on the time of year or nature of the call.

AC went out the day before Thanksgiving and they were the ONLY place willing to come out on Thanksgiving day to attempt to fix it. The ops manager himself came out and quickly diagnosed the problem. He was a complete professional through and through. Can't say enough about this company!

David Ontiveros was excellent. He actually agreed to help me when I encountered him accidentally. I will definitely use the company’s services again.

Tony is a lazy technician who wouldn’t even come out after calling him and asking him to fix my AC Unit. He doesn’t let you talk and doesn’t stop talking either. I’ve never dealt with a technician like him who doesn’t want a customer’s business. Don’t bother calling him. Very unprofessional, lazy, and wasted my time.

Very pleased with service checkup from William R. Very professional and knowledgeable on upkeep for our furnace and air conditioner. A true asset to your company, thankyou.

THA Plumbing came to service my furnance. I was very satisfied. He was very professional! I recommend them very much.

David oltiveros was very fast and quick. Did his job. Definitely will contact them again.

I am very satisfy with T.H.A co. due to my heater problem.When i called them i got respond so fast with a professional and knowledgeable service man which he was so friendly .The price was very reasonable .My problem was solved so fast.

Reasonably priced and the service person was prompt and courteous. Quality work. Will use them again for future services.

I recommend them, they are very helpful and experienced! Thank you Maria for being so friendly over the phone I appreciate you guys

Great plumbing company!nice friendly owner and staff!

Nice family business there's not too many around.

David Ontiveros did a great job! Thank you to him.

Oliver = 10/10

Knowledgeable and quick.

Good services, they have a Plumbing side to this company.

They are the best!

Highly recommend

(Translated by Google) Thanks to the great plumbing team they fixed a broken pipe in my bathroom they did a good job and quickly Mike gave me a good quote I am very satisfied with the service and I highly recommend it Thank you THA(Original)Gracias al gran equipo de plomeria me arreglaron una tubería rota en mi baño hicieron un buen trabajo y rápido Mike me dió un buen presupuesto estoy muy satisfecha con el servicio y lo recomiendo ampliamente Gracias THA

(Translated by Google) David Ontiveros very efficient and fast in his work, thank you very much.(Original)David Ontiveros muy eficiente y rápido en su trabajo,muchas gracias.

(Translated by Google) I have been working there for 8 years, very grateful to GOD AND NO PATRON(Original)Ahí yo trabajo desde hace 8 años muy agradecido con DÍOS Y NO PATRÓN

(Translated by Google) Excellent!!

(Original)
Excelente!!