Description
RotorooterCA, your dependable 24-hour plumber in Sacramento, CA, provides a wide range of commercial and residential plumbing services. From drain cleaning to water heater installation, sewer line repair to gas line installation, and septic tank services, we've got you covered. Our skilled team is ready for repair, installation, inspection, detection, and excavation tasks, ensuring your plumbing system's optimal performance. Committed to prompt, high-quality service and customer satisfaction, RotorooterCA is your go-to choice for all your plumbing needs, day or night.
SERVICES
Carpet cleaning, Flood cleanup, Flood restoration, Mold cleaning, Mold damage restoration, Mold inspection, Mold mitigation, Mold remediation, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water removal, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, Commercial Plumbing Service, Drain Cleaning Service, Gas Line Repair, Hydro Vac Excavation, Plumbing System Assessments And Maintenance, Sewer Line Inspection, Sewer Line Repair, Sewer Pipes, Toilets Installations, Video Pipe Inspection, Water Damage Restoration, Water Leak Repair, Septic system installation,
Reviews
Backed up toilet. I told plumber of the line and location. He spent 20 minutes clearing line an I was charged $620! Unbelievable!
Adam came by my house for water being backed up in both bathrooms. He did an excellent job and was easy to talk to. Very high recommendation with this company and Adam went above and beyond for my service. Very happy with it and came to my house quickly. A+++ job. Thanks again Adam
To all those reading these posts, let me be the first to tell you I NEVER spend the time to write a review but in this case, everyone at Roto-Rooter, including Martha on the phones and Joseph under my sink, you will not find a better, more equipped team...these guys absolutely blew my mind with how fast they got here and completed the job. I also understand one of the bosses, Mike, was instrumental in making sure everything went perfectly...which it did.Thanks to you all!-Lane
Sharon Van Horn
a year ago
Domingo was great. Our kitchen sink plumbing for disposal and dishwasher was very bad diy. He fixed, replaced & connected disposal and dishwasher lines. I will say it cost us a LOT, so really hope it’s long-lived. Domingo checked all to make sure nothing leaking at end and he cleaned up very well.
JB was fast to responding, very professional and polite. He cleared my pipe quickly, and answered all questions I had for him. I will definitely will call JB for all my plumbing needs in the future.
Joanne Risse
10 months ago
The technician was excellent! He was professional, on time and knowledgeable. I will definitely be calling them again! Thanks, Donte!
Lacey Van Den ham
a year ago
On Memorial Day Eddie was here within an hour. He is the best!! He treated our home and the issue as if it was his own. He explained everything and extremely patient and kind with all of our worries and questions.
The gentleman was very efficient and polite. He got the job done quickly and explained everything to me. I would trust him again to come out and get the job done. I wish all the workmen I’ve had come where it’s nice as him and did their job that good. Having a plumbing problem is no fun and I am so happy they came out so fast and got it done because I’m having company in the next couple days.
Travis was amazing - worked in the rain til 130am - we are out of State and he was able to get this handled with our son. Customer Service girl was awesome as well
Josh Thaxton
6 months ago
Donte was a great help and I really appreciate the hard work he did on our complicated pipe system that'd been cobbled together by previous homeowners. Thank you, Donte!
Jaime Cartwright
a year ago
Called another company and they keep rescheduling me. I've tried for 3 days to have someone come fix my toilet. Called Roto Rooter and a plumber was dispatched immediately! He was very professional and did a great job. I'll definitely use them again!
Darin Lentzner
7 months ago
Great experience. While David was not able to resolve my issue (not his fault) he was able to explain my next step options in a way that made me feel confident to make an informed decision going forward. I would call them again should the right need arise.
The RR tech came out and provided me a quote for work. However, the work they quoted was a flat rate of $250 to clear my building sewer line outside of my house. I knew that wasn’t what I needed done, so I declined the service. I just needed an artichoke stem dislodged from the wye that connects the sink drain and the disposal drain.
Leenora Prince
a month ago
OKAY ITS NO FUN TO HAVE TO SPEND MONEY FOR THIS TYPE OF THING, HONESTLY. NOW that being said Things still HAPPEN AND HAVE TO BE FIXED. So this COMPANY does give you that ABILITY to have A PROFESSIONAL SERVICE take care of something you yourself CANT. Their representative,s take GOOD CARE OF YOU AND YOUR SITUATION. I FEEL THIS TYPE OF SITUATION IS NEVER GOING TO BE CHEAP, BUT I DO FEEL THEY ARE REASONABLE CONCIDERING these are the important things in your life. I WANT TO GIVE A SHOUT OUT TO ARMANDO IBARRA IN FRESNO, HE WAS A GREAT TECHNICIAN AND PATIENT WITH THE STRESS AND QUESTIONS THAT COME WITH THIS EXPERIANCE. THANK YOU , Hope WE DONT SEE YOU FOR A LONG WHILE, DONT TAKE THAT AS AN INSULT. YOUR SERVICE WAS GREAT. ROTOR ROOTER FOR YOUR PLUMBING NEEDS.
Carl was my technician, he was on time and so friendly. He was fast hardworking and the reason I’d not only go with this company again but because of his hard work friendly attitude and his kindness to me and my 5 curious kids I will recommend him and this company to everyone I know
Gabriel Rivera came out to my house at about 6:30 on a Sunday (may 22 of 22), and I couldn't have dealt with a more professional individual. Arrived earlier than expected and really cared about the belongings surrounding the work area. If you're in the central valley, definitely request Gabriel Rivera. Cleaned out my main sewage to the city line and knew what needed to be done to get the job completed in a timely matter. All in all the service took about an hour and included was a gallon of a lubricant, enzyme, bacterial treatment for the lines.
Armando was awesome. Very punctual and explained everything very professionally. We highly recommend Roto-Rooter.
My underground yard drainage system was clogged for years. Roto-Rooter found and removed the clog. I am elated to see water flowing away from my home and out to the street agian. They were professional and gave me confidence the job was done correctly.
Maryanne Smith
6 months ago
John Cervantes was outstanding! Explained the process and what other work might need to be completed in the future. Thank you John
The employee was very polite, professional and knowledgeable.
Marcel Plomteaux
9 months ago
Eduardo was able to quickly respond to my call, and provide a cost-free overview of the situation and overview of the appropriate solution. The staff were polite, and quick to respond to requests. Overall, a fantastic experience. I will definitely use them in the future!
Jennifer Mealiffe
7 months ago
We had a flood in the backyard. Instead of using the camera first to see if there was a blockage, they ran the line with water and charged $1600.00. Then ran the camera to see that it was blocked. Problem was never solved and we were out all that money. Totally got ripped off and will never use them or recommend them again!
Loretta Horowitz
5 months ago
I was so thrilled to know that I could have someone come out at such short notice and repair and restore underneath my little manufactured home. There was a sewage leak, and they were there to clean it up and restore at all. They did it properly and professionally. I would refer them to anybody.
Kathleen Smith
a year ago
Eric was great but when he left I opened the pipe shield because the outside of container was gross so I cleaned it up and opened it and it had been opened and used. Never had that happened before and was not happy. I was also told when I called in that a manager would call me and let me know when someone would be coming and that didn’t happened just got a text that someone was on the way. I have always had good service but this time not so good. As I said Eric was great
Janet Medina
2 months ago
Mike was great and very professional! These guys know what they are doing and won't waste your time! I can't take too much time from work so I appreciate how fast he worked!
Great! Can’t say enough good things. Immediate response, fantastic service person, clean, polite friendly… I’ll call them anytime I need quality repairs.
Kyle Collett
2 months ago
I’ve used them plenty of times for my business and they are always extremely responsive, timely, and professional. It’s a blessing to know when I have an urgent issue that I can count on them to show up and get it taken care of! Thanks Roto-rooter for the quality service.
esmer orozco
5 months ago
Angel was very nice and friendly and explained the situation. Very help full. A little pricey. Thank you for your service.
Vanieca Samuels
7 months ago
We have used the company several times for plumbing and sewage back up and they are excellent. They explain everything to you. They clean up the area. They are professional and on time. I will continue to use them and tell others how great this company is.
Maricela Reyes
7 months ago
Derick and Christian were awesome… they were able to clear out outside pipe with no problem when another company couldn’t…they were determined to get the job done.Thank you for being confident and getting the job done.
I called and they scheduled me immediately, came out the same day.. they were professional and honest. I did not end up using them as i did not need the services what they adviced i do for my issue worked. Thank you for your help. I would recommend and use in the future.
Johnny was great, fixed a broken sink pipe quickly and efficiently. The best part was that he arrived early and gave us back our kitchen sink!
juan l. rodriguez
3 months ago
We received two bottles of pipe shield exactly what we needed thank you
Carin Bodine
8 months ago
Thank you Clyde and Robert for outstanding service and getting our landscape drainage taken care of before the rain storm. I would highly recommend using this company, on time and professional, with great service. Clyde was able to use camera and detect issues in our landscape drainage and Robert was able to get all lines cleared...A very big thank you! Carin
I'm very satisfied. He kept it very professional and explained everything to me thoroughly. I have no complaints 😌 🙂 👌
Raymond E Witprachtiger Jr
8 months ago
Roto Rooter was great!Their communication from dispatch/customer service was, friendly, concise, and they checked in before the Tech knocked on the door!The Tech was friendly, neat, and performed professional work!
Jason Zarghami
a year ago
Not sure why this comes up in Spanish!I hired Roto Rooters Pluming to come checkout my water heater and fix it. They came and tried one time to ignite the water heater then told me this water heater is about 10 years old and they do bot repair older water heaters. They wanted $3600 to install a new water heater. After 2 days of shopping around i found a good replacement for under $2k installed. Made a contract for the work. When they came to checkout the old water heater they told me there is nothing wrong with my old water hearer. They followed the instructions on the water heater and started it without problem. I ended up canceling the contract and save a ton of money. I feel that the Roto Rooter technician was not interested in helping me at all and would have cost me $3600 for a new water heater when i did not need a replacement!! That is not professional at all. I would never use Roto Rooters again!!
He showed up on time and made sure our drain was cleaned and working to our satisfaction. We had tried another company and they were more interested in selling me pipe lining than getting my plumbing to work.
Lisa Ruminski
a month ago
Gerardo Garcia and his team were professional, pleasant and resolved my problem quickly and cleanly. Highly recommend.
Joshua Noyer
9 months ago
$1800 for a hydro cleaning. Ripoff, more than 3x what anyone else charges. I could buy the equipment for that price. Preformed work without even getting permission from me, the landlord. Never, ever use this company.
My husband mess up the shower pipe and put too much pressure and cracked a very small part, I asked a lot of questions, asked the team to verify exactly where the leak was coming from and they did, to verify if the wall needed to be cut into, and it didn't need to be ..it was easy replacement... Screwed a new pipe in and things were back in order in a short time, and they allowed us to purchase the replacement parts. They didn't use plumbers tape upon installation I noted , but the leak was gone
I gave a 5 star rating as Luis was outstanding with the repairs and great customer service!!
The plumber cost us $325 to come out and diagnose the problem. Did not fix the issue told me I would have to buy my own parts, and if I wanted it fixed it would be nearly $1000 in total to replace a valve.Plumber did not clean up after himself.
Christopher Schenck
a year ago
Joe arrived as expected and was considerate, friendly, knowledgeable, followed safety guidelines, and was thoroughly professional. He fixed the problem the same day and answered all my questions. I will be calling him again whenever I need plumbing work.
DOUGLAS JONES
3 weeks ago
Martin was very knowledgeable and friendly. the only thing was the cost, which was higher than I expected. but overall a good job.
German and Angel Zea
a month ago
I called at 11:00pm due to water runing down my light bulb. I didnt think anyone would answer but they did. The nice lady offered to have someone immediately. Charlie was our guy and he was amazing! Super profesional answered all my questions and made sure our home was well taken care of.
Monica Gonzalez
8 months ago
They came right away and fix my problem and the best part they give me warranty on the job I very happy with the service
The guys were quick to arrive and quick to find the root of the problems. They were able to make sure the problem was gone by camera. I would recommend, they also honor any discount coupons you can find on their website.
Michael Rodgers
11 months ago
Thank you so much Amanda I. for her kind demeanor and being very responsive in scheduling our appointment and all the communication up until the technicians arrived. Thanks also to John C. and Matt B. for their exceptional efforts, good customer service and for doing a great job in unclogging our drain line. They were very personable and communicated throughout the process as to what was occurring. And once complete they left the work area cleaner than when they arrived. All-in-all a great job from top to bottom. Thank you!
Kimberly Sanders
4 months ago
Super nice! Got to my house really quick, and even gave us some tips on maintenance and DIY stuff!
SacTown Patriot
4 months ago
Thank you so much on the late notice response. You guys were great. If there is ever a company that treats Veterans with the upmost respect it is your company. Again, thank you!
Mark, Fernando and Gerardo came out right away, took care of my problem, courteous, professional and and great to deal with. The service was excellent, highly recommend
them
Adam Gottstein
a year ago
It's been a long time since I've felt so ripped off. I use to work in the trades (as a framer / carpenter) with several licensed general contractors who've hired plumbers, electricians, HVAC, roofers sub contractors and I have some idea of what compensation professionals get. They're entitled to it.I was shocked to get a bill for $740.00 to repair one broken pipe with a pin hole leak (yes, in a small crawl space beneath the house) and even MORE shocked when they discovered a second pipe, less accessible and they wanted $2,300.00 additional dollars. I agreed to have the first pipe repaired and have subsequently mailed them a check.I called off the second repair (my tenants were without hot water for a week) and I was desperate to get them back online with the plumbing. A local plumber finally came through for me, bypassed both broken pipes (including the Roto-Rooter repair) in an hour and a half and charged me $150.00.I will never, ever use Roto-Rooter again. That kind of rip off of a customer is inexcusable. Shame on me for agreeing to let them do the first repair.I've learned my lesson.
Sherril Tungate
8 months ago
Bad clog in the kitchen sink. Cleaned out. The tech was very polite and explained everything to me so that I could under. Thank you so very much for your help. 10* out of five. Thanks to Tech Hugo. Please make Hugo my favorite tech. Anytime I call please send him.
Scott Cosman
10 months ago
Just had Joe out to my parents place in Temecula and he did an awesome job installing 2 new faucets. The job took longer than he estimated but he didn’t charge any extra. Sinks look great and my parents are very happy!
Jorge Christian
6 months ago
He did not have the right tool to pull out the Moen cartridge from shower valve enclosing. Only charged for service call which is understandable. Other guys came over thr next day and did it all including new cartridge.
Fast response, quality work, professional
I am impressed
Nicole Rasmussen
a year ago
Adam was great. He came out on short notice on a Sunday night when our toilet and showers started backing up. He was friendly and knowledgeable and gave us several options for potential clog clean out. He was honest about the options and we went with his recommendation. He was able to clear the clog and we couldn’t be more thankful. We will definitely use Roto-Rooter again!
Katrina Ranchhod
4 months ago
Garrett came out as soon as Roto-Rooter was called and was very professional! He helped us with our plumbing issue and was super fast with the job. :)
Alicia Johnson
7 months ago
Keith and Luis were incredible they were on time professional and they did a great job getting our house back in order.
I had a clogged bathtub the night before a trip. He came out, fixed it, all good. Nice man, explained everything, worked quickly, even liked my cat. About a year ago a different guy came out to unclog my toilet. Again arrived, fixed, very polite. Even the person on the phone when I made the appointment spoke clearly, answered right away, set it up and texted me when the technician was about to show up. And they come any time 24 7.
Salvador Moncayo
2 weeks ago
Very professional people’s a good job well done Iam truly grateful.
Richard Canchola
11 months ago
Never gave an estimate. Just did the work and asked for payment. $325! just to run a 20 ft. snake.. If I would've known I woulda just gone to Home Depot and grabbed a 25 footer for $50 and done it myself.. if they're shady about the small stuff then who knows what else they're shady about.. ABSOLUTELY DO NO RECOMMEND THIS BUSINESS
Laura Baccelli
10 months ago
The sink did drain when he left. He told us this would not be a permanent solution as there were years of grease build up in the drain. I asked that he write this in his report so we could let our property managers know the situation and not be at blame. He said it would be on the receipt that was emailed to us in 4 days, and it was not. We spent $375 for a service that was not completed in my opinion. My drain will work for a month with only water running down the kitchen sink and I have no paperwork to show the real problem. All for the price of $375.
My Techs name was Don Christian! He was very professional there was an issue with my property management and payment and even though it was late he stayed until we could work through all the red tape and get him payed and then he did a fantastic job got everything running the way it should... If his boss see's this he should get a raise! Thank you Don! You saved the day!
Charity Kocher
2 months ago
Outstanding service from the dispatcher all the way through to the technician who cleared our drains. They were very prompt, professional, efficient. However, price was outrageous at $850 for about one hour to work to snake our easy to access drain on a Sunday before 7 PM.
Jeff Dominguez
9 months ago
Very good work, but super expensive. Ryan Hormel is an excellent plumber. I'd use the company again if I could be sure they'd send him.
karen Arendt
8 months ago
My double kitchen sink was backed up over Thanksgiving. I was desperate to get the blockage cleared as I had already worked on it for three hours trying to clear it myself the night before. Aaron came in and knew exactly what to do. Within an hour he had cleared the blockage and explained it all. I throughly recommend this company, their rates are reasonable and they are true to their word available 24/7 even on holidays
Ulyana Poteshkina
3 months ago
Their technicians are not professional and unable to diagnose a problem. They keep milking you for $$$ to test this and that because they simply don’t know what to do.
John Shaffer
7 months ago
Ryan was amazing and a lot of help. Even though I did not use the service he was friendly and had great advice to help with my issue
Capt Dynamite
7 months ago
Adam came to our residence earlier than scheduled and it helped tremendously. He was very polite and gave great and speedy work. Would work with them again if need be.
The technician was eager to try possible fixes. However, it seemed like he was trying to sell the most expensive fix (to cut a hole in the tile shower wall to change the valve). After $700 in service charges, my shower faucet was still leaking. Luckily, my friend recommended another plumbing firm whose solution was easier (access the valve through the drywall) and much cheaper. Not likely to be using Roto-Rooter again.
My plumbing started backing up and I called roto rooter and they were great!! They are a bit pricey but they were able to come out, assess, and repair within 24 hours. All of the technicians were professional but Isiah S. was amazing!! That guy worked his tail off and stayed after hours to get most of the work done. I rarely give 5 stars because nothing is perfect but I’m definitely giving 5 stars because Isaiah work ethic, professionalism, honesty, and integrity! He’s very deserving of these 5 stars! Thanks!!
Laurie Hartling
7 months ago
My technician was amazing. He came and I hadn’t slept for quite awhile and he waited for 30 minutes to do my service. He fixed it quickly and was so nice and told me a way to help make sure it doesn’t happen again. You should definitely call them. If I could give him 10 stars I would. He was so pleasant to work with.
I will never do business with this company they sent a shiesty individual over here to my house who tried to hustle me all I needed was to snake drain my sink and that man said $350 without even looking at anything that I had going on and I was like no that's a little high and then he attempted to walk away and turned around and said well the lowest I can go is 325 so now I'm like what this man trying to hustle me for extra $25 what I even knowing what the situation was or even looking at the situation so I ended up going to a whole another company called rotor hero who only charged me $77 so anyone who's reading this review please go to rotor hero don't go to Roto-Rooter they're just going to send a scam artist to your house
Nancy Ribeiro
a month ago
Technicians came out same day. My water softner was not working and leaking pretty bad. They tried to fix but it was too old. Purchased a new one and they installed it. Looks great. Very kind, responsive, and professional techs. Thank you
Concha Salazar
a year ago
Martin was very professional. He wasted no time and solved the issue quickly. His smile tells you he loves his job. He deserves a RAISE! Thank you Martin Good Job.
Arlene Monroe
4 months ago
This review is for the Monterey County division. We needed emergency response due to a bathtub/shower valve failure that was causing water to leak from the 2nd floor down to the 1st floor bathroom. Of the four companies I called, Roto-Rooter was the only one who could come same day, everyone else was next day. Within an hour, technician Joe Diaz arrived and traced the leak. Soon after that, project manager Reuben Vega arrived. He quickly got back to me with an estimate for the repair. Soon after approving the repair estimate, I got a call from restoration technician Andrew Hyde. We discussed options for the dry out of the 1st floor ceiling. That dry out is happening as I type this. I couldn't have asked for a more prompt turnkey solution to our problem. The water was leaking into my elderly father's bathroom and was a hazard since he uses a walker. Both the upstairs & downstairs bathrooms were out of commission. So these guys really helped get everything back in place for the comfort of my father. I also really appreciated the constant communication with all these guys via phone calls, texts and emails.
We got a same day appointment for an estimate to replace all 6 toilets' in our suite. Once approved they scheduled within a few days, worked with our busy schedule and were able to complete within 4 hours. The staff was professional and left everything clean when done. We are very happy with their services.
Absolutely amazing service! Brock was extremely professional and handled the non-draining sink in an exceptional manner. I couldn’t be happier with the service provided and how fast it was handled. Less than 24 hours and it was fixed. Thank you!
Mason Costello
11 months ago
Stephen did a great job on repairs for each of my bathrooms. I had very calcified stubborn pipes with out of control leaks and a couple required replacements. Very professional, quick and informative about what can be done. Definitely knowledgeable about everything I asked and helped me understand what the issues were. Would highly recommend.
We were charged twice for the same leak an email was sent to the branch manager and still haven’t heard back from him.Was told if the area was still leaking they would come back well they did and charged us again not mention the first visit they used our suppliesNot happy customer would not recommend!
jp carpenter
6 months ago
He was awesome. Very professional and very sweet. I wish the price was lower but it’s a Sunday.
Luis Estrada
3 months ago
Hello. This is the first time using your services. I find you unprofessional and your pricing predatory!I manage several properties and this is the first time that I get quotes over $300 for the use of and electric snake as indicated by the technician, even before starting the process.
I call this place because I thought it would be more reasonably priced than the contractor grade ones. There was no time frame provided for when a technician would be at the house. I was just given that I would hear from someone in the morning, but never heard back and I had to call back and pressed for a possible time frame. I asked several times if there were any idea of price range or quote and said nothing would be given, despite having a very obvious problem that can be resolved with a snake. The technician came in and literally glanced under the sink and said the cost. He did nothing else. It felt like the strategy of this company is to get the technician here and then the consumer would feel pressure to use the service. His quote was$100 more than a five-star rated company that we usually used. Again we only selected this company because we saw the ad saying it was cheaper. There was even a coupon that was not honored. The technician said I got the wrong. I got this off their website from Yelp I called the number on Yelp which might have been the wrong number listed for the wrong company. I've even messaged about the coupon when getting the quote to the company on Yelp. I am currently on the computer right now there is a coupon for $40 off any plumbing or drain cleaning service, which the guy claims there were none. He didn't seem interested in making a sale or maybe was just hoping to make extra money? Thankfully I was able to get a confirmation from the person I called the second time that the quote is free and they will be no service fee for the technician to be on site. I went ahead and refused service and use a different company that has a five-star rating. Ended up paying $100 less.
Was quoted 1800.00 to unblock the sewer line!!The line was unblocked with simple cabling!! A person of his experience should have known it would not take 1800.00 to do this simple job.2. Did not replace the cover on drain towards the front of the house. He took it off and should have put it back on. It was left open for someone to come along and step in it or worse.3. I was told that no warranty could be extended on his work. That is strange!! The problem was roots. Seems to me the work could have been guaranteed for at least 10-15 days. Roots don't grow that fast.4. I asked service person to scope the drain so I could see what the problem was first. Initially he told me he could not scope before he cleared the drain. What good would that do me in my quest to understand what the persistent problem is that requires cabling the line every 1-2 years. Then he said it could be done but would cost 475.00 on top of the 375.00 for cabling.Im very dissatisfiedDoris Morgan
Darren was great, professional, courteous, timely, and walked us through what happened in full. Great value would do business with all of you again in large part because of him!
The guy was very professional. He explained what would need to be done but he would need to order parts to complete the job. So he agreed to wait until I ordered the parts, and than reschedule the install. I am on a fixed income so I have ti save where I can.
Donna Webster
2 months ago
Excellent service. Evening emergency. Technician was amazing. Job was done quickly.
Keith M Austin Sr
5 months ago
Excellent service and courteous technicians! Good job Roto-Router !
Charged me an insane price to spend 5min cleaning my drain. Didnt use a snake, didnt give me any information of what was wrong with my property. Very unprofessional experience. I will never use Roto-Rooter again and will voice my opinion as such.
Gloria Baker
5 months ago
The work done was to Unclog a pipe in the washer area which also impacted the kitchen sink area. Marcus was simply wonderful and calm and professional with his work and was kind to my sweet elderly mom. Thank you for taking care of our matter even though it was a Sunday! 🤗
Lance Ferris
8 months ago
Isaiah Fox has exceptional knowledge and a great way to relate it. I know because I'm s disabled plumber and can àpreciate its when there's one of his callibar. He is a great asset to your company.Lance Ferris
Elizabeth Allen
3 years ago
To call our technician, Carl, top notch would not do him justice, He came to my job to work on a root in the line and went above and beyond the call of duty. He was gracious enough to stay on site while management was contacted for approvals. He went through a list of possible ways to fix the problem before continuing on to more invasive procedures. I would highly recommend this company. When I called for service the dispatcher was able to promptly get me service to address our issue.
Antonio Carloss II
7 months ago
I have a tree whose roots clog my pipes almost anually. I called Roto-Rooter and they had a technician out in 10 minutes! Darren, who has serviced this same situation for us some years prior, always eases the tension of the situation with his easy going nature and his extensive knowledge. He is a valuable asset and q shining beacon for the brand!!
Luwam Micael
3 months ago
They are the most expensive plumbing company. If you can go somewhere else, I would. Also, they only provide waranty for 90 days.
Nancy Bankhead
9 months ago
We had our septic pumped the gentleman that came was very nice polite and thorough. I would definitely use them again
Terri levitin
2 weeks ago
Had a great experiences with Jason definitely would call again if needed
Right on time and fixed quickly
Service was good but the price was outrageous 525 dollars labor to install a kitchen sink faucet. I bought the faucet.
Nicholas Gonzalez
6 months ago
Joshua came to snake our kitchen drain and was very professional and easy to talk to. He was in and out in under 2 hrs and made sure everything was flowing fine before packing up and leaving. Would Definitely call them again for any plumbing emergencies.
There are two reasons I contacted Rotor Rooter, 1= name recognition 2= a professional to change two under sink L stop compression valves to avoid leaks had I decided to do it myself. The tech was professional and fast (15 minutes). However $375.00 USD for 15 minutes work, well the short polite story is, I WILL NEVER CONTACT YOUR COMPANY AGAIN FOR WORK OR SUGGEST YOU TO ANY OF MY FAMILY OR FRIENDS…
I had no issues whatsoever with the technician, he was very nice and helpful.
But they wanted 4k to install my water heater.
I understand it was a late night and distance service call, but 4k is extremely unreasonable.
Said they said they would be back with the camera to look in the pipe to make sure there’s nothing causing the blockage, but he was very professional and so was the other fellows followed up checking for moisture in the wall.
De “Do Right” O
2 years ago
Melissa M. from the customer service team was outstanding, attentive to my needs, professional and personable. The 2 technians, Isaiah and LT were fantastic! They acted quickly, were very respectful of our property, very knowledgeable and talked through the options available. The work was done and we were up send running right away! Overall great service, we would do business with them again!
They were able to come within an hour of calling with our concern. They explained the issue, fixed the issue and checked out the pipes for our home to give us peace of mind that we have no other hidden problems waiting to be discovered. Everyone has been professional and conscientious to clean up before they leave. Since they had to go under the house from inside, not leaving a trail of dirt has been much appreciated. Our issue took time to fix, but communication was constant so we never had any questions regarding progress or the process.
Josiah P. was Xlint. Very polite and knowledgeable. Explained everything very well. Office staff was very nice as also. If I had a complaint is that you are too expensive. You should be proud of your customer service, but should tone down your pricing.
Evelyn Soriano
6 months ago
Prompt response, no extra charge for a Saturday call before 7 pm, technician
pleasant and knowledgeable.
Good communication by texting and informing ETA.
Very professional technical man who was working hard for helping us! Thank you for the support!
We were in a bind. Scheduled to leave town on Tuesday, a leak developed on Sunday under the sink. Problem was the cold water connection to the kitchen faucet. We were grateful to have the technician come out. He determined the fitting could not be repaired. So we bought a new kitchen faucet and it was installed on Monday. We were pleased with the results but unhappy about being charged $450 to do the work. The replacement took just under an hour.Yes it was a weekend. Yes it was an emergency. Other referrals could not get to us until Wednesday. I know I was overcharged, but there were no options.
Allison Baker
3 months ago
Arturo was very professional, courteous, and kept me updated as to what was wrong with our pipes. Would definitely recommend their services.
Called 7am on a Saturday for an pvc pipe repair, they made the appointment for 3pm. 4pm comes and goes and still no call or plumber. I call, they say new appointment window 7pm-9pm. 10pm comes and goes and still no plumber or call. Sunday comes and goes with zero communication from Roto-Rooter. Roto-Rooter didn't show up until 2 days later at 11:30am on MONDAY. No call/text/email to let me know someone was coming by. I shut the door on the guy, no way can I trust a company who can't keep their own appointments or even make a simple phone call. I will never use this business, never recommend this business and will actively discourage anyone from using Roto-Rooter in the future. I called their competitor and the pipe was repaired in 2 hours.
Martin R. worked tirelessly to restore plumbing to my house after a pipe broke in the backyard. Although the operation took several days to complete due to severity of the problem, he was there from start to finish to ensure that the issue was resolved to my complete satisfaction. He and everyone else who helped with the project displayed the utmost professionalism and made sure to keep me in the loop at every turn.
Michael Hodges
6 months ago
When the tech came out and saw some obstacles in the way of getting to where the work needed to be done he kinda got a little bit of a attitude. It also felt like after that the bid was way to much for the little bit of work that needed to be done. That is why I called another company and they did the same job for $200 less than what you over priced bid was I will not recommend your company to anyone that I know as I felt like you charge to take advantage of people when they really need your help.
Archie was so great. Mannerism, pleasant, self assured and knowledgable and hardwotkinģ in clearing all our lines Thank him you all for great help and getting him out here so quickly Much appreciation. Nancy Scott.
Joe was excellent. He was professional, gave info on what the issue was, and took care of it quickly. As long a RR has people like Jie working for them they'll be around for a long time to come.
Dao the Eternal Nameless Beyond Thought
2 months ago
Provided parts, repairman did the work, will save you some cash but no warranty if you buy the parts. On time, good job with bathroom repair, thank you.
Our Roto router repair man unclogged our master bathroom toilet at 12:30 in the morning. Don was very professional and resolved the problem within 10 minutes of arriving at the house. We were very satisfied with his work and we’re very appreciative that he was able to come here at that hour of the night. ThanksSue snd Bill Manthei
Anthony Dunham
10 months ago
Their line broke in my sewer (unheard of) the repairman had to leave to retrieve other parts to get his line out of my sewer before he could complete the job, and when he was finished he charged me for the time it took him to take out his broken line out of my sewer plus repair of the sewer. I was charged for an hour and a half for time, for the actual job taking less than 1 hour.The repairman was a complete gentleman, but Roto-Rooter work ethics are another issue altogether.
The guys were great, clear explanation of what they were doing.
Jimmy Siviengkham
10 months ago
My guy shows up in the middle of the night on time thank you, however he tells me I need to replace my entire water heater and it was gonna cost me three grand. My warranty company sends out a different technician and they tell me my burners out and that’s the only part that needs to be replace. Even checked to see if I still had a manufacture warranty just in case. My guy that showed up in the middle of the night didn’t do any of that and cost me 80 bucks for five minutes of his time. And he probably spent another 10 minutes writing up a three grand proposal.
I got scammed by these guys for a $2800 clean out replacement when all I needed was a clean out of a backed up toilet.They initiated clearing the blockage from the exterior cleanout rather then going thru the toilet as all past roto rooter callouts had done in the past. They then informed me that the blockage was at the cleanout-- suggesting an $1800 blowout but could not guarentee it would clear the problem, or they could replace the cleanout piping for $2800. The workers told me that these old cast iron cleanouts get rusted inside causing items to get stuck like in my case.After they cut out the so-called problem cast iron pipe, i obsrved no obstructions and barely any rust let alone anything that flushed material would get hooked on! And that is when I realized they had cleared the obstructipn before doing the replacement. Oh the guys were nice and polite, but they both were on the scam as they both lied straight to my face! Go elsewhere-- they took advantage of an elderly man. They will scam you in believing you need more expensive work than is necessary! My downfall was that I had already signed the contract to replace, and only realized the truth AFTER they cut it out.HappyThanksgiving-- may I offer a piece of advice-- read reviews before calling these guys in North Natomas or actually any service outfit. I wished I had, as there was a very negative review where someone else got taken for over $13000! They prey on the elderly and folks who don't understand plumbing and who go with the recommendation of the professionals. Yeah, Professional Pumber Scammers -- PPS!I hope my review helps someone else from not getting scammed. I'm sure they get bonuses for the extra work! PLEASE, FOR YOUR OWN WELL-BEING-- LOOK ELSEWHERE AND READ THE REVIEWS. Itook the time to write this review to hopefully help other folks from being scammed! Best to you all!
Leak in pipe under house. So, we live in a 81 year old house. We suddenly discovered a leak under the house. The team from RRP came out and fixed the leaking pipe. Carl Threets was very professional, Scott Jaekel was also extremely professional. We appreciate the work both men performed on our old house. Because we were in an emergency situation to get the leak repaired we paid an absorbent amount of money for the repair which literally cleaned out our excess funds. As two retired seniors we do feel a little taken advantage of. So we cannot afford to have anymore work performed by your company.
Cindy Chacon
3 months ago
LORETO AND ENRICO WERE THE BEST. FIXED EVERYTHING AND CLEANED UP AFTERWARD. THESE GUYS ARE THE BEST.
Jeanne Davila
a month ago
Was able to handle same day. Quality quick service courtesy technician. Great communication while other companies took to long to respond.
Colleen Stanich
a year ago
Welp it’s Father’s day and leave it to me to send rice and Brussels sprouts down the disposal. Watching my wonderfulhusband trying to unclog it on Fathers Day….well it sucked!Called Roto-Rooter and no joke Theodore was at my housein a half-hour! Yep 1/2 hour! I had clogged the main line!Theodore broke out the snake and got that gunk out! All whilecracking jokes with the hubby! Thank you for savingFather’s Day and my impending heart attack!
On a weekend that I was not in town, one of my rental called me because water was gushing out from under the sink. The tenants are senior citizens are were tot capable of shutting of the water from the main nor from under the sink. Rapid Rooter was able to get a technician out ON A WEEKEND in about an hour. I had tried other companies and the soonest one offered was 3-4 hours. So the FAST response was truly appreciated.
The only thing good about Roto Rooter is Eric. $325 just to show up? Ridiculous. A licensed plumber's minimum is $125. I would never do business with Roto Rooter.
Keith King was very professional and fast. Although the night rates are very, very expensive, sometimes you do what you gotta do. Overall great experience, repairs were done fast, correctly and with demonstrated experience.
Fernanda Alvarado
7 months ago
Great response time, and the technician sent out was excellent! Came in and fixed the issue in our home in no time.
Steve shoemer
3 weeks ago
Jesse was great. He took care of it quick and fast. Great job.
Mykhala Bagler
a year ago
The gentleman came out and replaced our water heater. He was professional and wore a mask at all times for everyone’s protection. He was punctual. We did have to call him back an hour and a half after the job was done because the water pressure wasn’t working properly. He came back and fixed it due to the the old pipes residue that built up. He was upset with himself that he didn’t check that before he left which showed his dedication to his own work ethics. When he fixed it he made our water pressure quality 10 times better than before. For that we give him a 5 star.
The choice of a replacement faucet was great based in availability. Ryan completely accomplished the task and checked it out before leaving. He cleaned up afterwards and offered a return in there may be any problems which he almost guaranteed would not happen. I was not happy with the cost of labor. $250/hour is much more than I wanted to spend and did not expect to pay almost $700 to fix a leak in my sink
Delilah Clay
6 months ago
Really appreciated the work Isaiah F. did for me. Very professional, explained the process well, and coordinated the work efficiently.
Robert Gutierrez was my serviceman and he did a wonderful job. You guys should give him a raise. Plus he's cute. Good job robert.
Job was an outside House to City connection DRAIN UNCLOG.Plumber CHARLES BOGGS was a 12 out of 10 Dispatch staff could have been 90% BETTER in making efforts to keep the customer Updated...Initial call for Service was made @11:53 AM .... Advised I would be contacted as to When to expect a Technician... NO Contact UNTIL I called @ 1:35 PM and was told (Again) the DISPATCHER would call me to update me ...... Nothing .... Called Again @ 2:40 PM and was advised that they had called earlier but NO CALL WAS RECEIVED @ ANY of the THREE (3) Numbers provided. @ about 3:08 PM received a call to ask me IF I WAS GOING TO BE HOME ? I Reminded them I HAD BEEN HOME ALL DAY since the initial call @11:53 AM WAITING... Yes I would be home... Shortly after I received a TEXT to advise me of WHO and WHEN the plumber would arrive.He was late due to accident but did arrive just before 4:00 PM...Did a Great job Charles Boggs was Friendly.. EFFICIENT and did a Professional job.
Tiffany Heacox
8 months ago
We woke up to a flooded house and they had a technician to our house in less than an hour and a half. He was polite, respectful, professional, and worked quickly. I highly recommend their service!
The German Girl
3 months ago
Service is very fast and responsive, everything is very transparent. We had a clog somewhere in the sewer line we could not fix. Our technician Robert was very communicative and upfront. He told us exactly what he would charge for the service right away and that we have a warranty in case this clogs up in the next 30 days again. It’s a pricy business ( that’s why I only give them 4 stars) for sure, however you do pay for professionalism and reliability.
Charlotte Angerer
a year ago
This team did an outstanding job! They were responsive and got someone out to our place of business the same day. They were able to discern the issue, provide a solution and get it done around our schedule needs. I would recommend them to anyone!
Luke Saxelby
3 months ago
Very happy with their service! I scheduled online Sunday afternoon and they were here first thing Monday morning. Sean was very nice and got the job done quickly!
Kathleen Patrick
a year ago
My kitchen sink was backed up, the technician was able to repair the problem quickly and efficiently. He was very careful about leaving the area clean, exceptionally courteous, respectful and tolerant of my two large, nosy dogs. I was favorably impressed with the service, and would definitely use this company again and refer them to friends and family.
theresa chavez
7 months ago
We were in a bad spot and Chris unclogged us or I would have had to rent a hotel to stay in it was the end of the day but got service like I was first on the top of the list .....thank you for your service we appreciated it. Theresa & Victor
All of our interActions with the team were professional, friendly and efficient. We had to get some additional help, and all the staff was on the ball.
Linda O'Neil
4 months ago
A great shoutout to Leo, who came to clean out my backyard clogged French drains. He pulled out so many roots! It was a tuff job, and I appreciate his diligence to make things work.
roberta edwards
3 months ago
Thorough concise explanation of issues: partial fix: more involved repair needed.
Albert the Technician was awesome. But!! He needed help to move lift and direct a 75 gallons water by himself. Which cause him o yell for help due to water flowing out the water heater and to the garage floor. He did a great job over all.
Elisa Nickerson
2 months ago
David and Jose were punctual, friendly and efficient. Wonderful job.
Marie Kurtzman
2 years ago
I was so impressed by every single person I encountered from this business. They all advised, and helped me through a really bad situation. On top of that I texted the project manager to say how much I appreciate the hard work every one was doing. The project manager responded and ask if they could help me with my insurance!!! I cannot recommend the people at Roto Rooter enough. They were wonderful!
Jane Callejo
7 months ago
My water heater stopped working. It stopped making hot water. When I called Roto Rooter, they were available to look at my water heater on the same day. That was a plus for me. When they got there, the technician assessed and found nothing wrong and that the pilot light just blew out from that wind storm we had. I was very appreciative how honest they are. When they left, they told me that it is up and running again. Thank you Roto Rooter for your help. I will definitely use you again and recomend you to anyone who is in need of plumbing work.Justin was very professional and he was attentive to my questions. He is a great listener and gave good advise and recommendations.
jorge mendoza
5 months ago
They showed up on time but came unprepared for the task at hand, also they are way overpriced. Needless to say we did not use their services.
There “up front” pricing holds you hostage to use this company. Just to come out it’s $375 which will be applied to the work, so if you don’t go with them your out $375. When the problem was diagnosed I got a quote of $610, just to replace the garbage disposal. When I asked why so high, the technician was all over the place on pricing and never explained why so high. Then I spoke with the manager, even worse. Still was not able to fully answer my questions. I had a $75 coupon, which they said they applied but only applied $40. Very dishonest, overpriced company. I would never recommend or use them again. I will see how they itemize my bill if they ever send one.
Derek was a fantastic technician, very resourceful and knew what he was doing. Although he could not help me with a solution immediately, he gave me some great ideas to move forward with and I have already implemented them. Without the knowledge that Derrick provided me I would not have been able to move forward with the repairs needed
Great experience with two guys showing up before the plumber to make sure they did not detect any damage from the leaking toilet. Plumber was helpful when talking to him. We did not accept the estimate because it was much higher than another company we have worked with in the past that is not available for another two weeks, which we felt we could wait for.
Alexander Baxter
7 months ago
They came same day and assessed our problem with the pilot light. They determined they couldn’t fix it, and gave helpful recommendations for what our next options were. They didn’t charge us for the initial inspection, which we were grateful for!
My water heater stopped working. I contacted Roto-Rooter and the staff was very kind and professional. I called in the morning to scheduled a visit an in less than an hour, Miguel, the technician was knocking at my door. He was very kind and professional and gave me different options. He really solved my problem. Everything was installed and working the same day. They even offered me a financing option. I would highly recommend the company. Both Miguel and Jose solved my problem. Happy with the work they did.
Although they were not able to clear my lines today, I have a much better idea of what needs to be done. Everyone was very helpful. Don'te was very nice and did his best to get to the bottom of the problem. More work needed on my end to complete the project.
Robert Schenck
a year ago
My 1st quote Roto-Rooter) The two techs that came out were very friendly and professional. No complaints with their demeanor. Problem I have is what they quoted me to fix what turned out to be a very simple fix. My water heater was leaking at the cold water inlet (where the copper flex-line from wall screws into the top of heater). The tech quoted me $550 to $600 !! I said “Thank you very much, but nope”. My 2nd quote) The plumber quoted $240. My 3rd quote) Neighbor who’s a handyman, said the flex-line was really loose. He tightened it … no leaking. He said $50 and were even.
Ryan did an exceptional job! Took time to problem solve and didn't leave until the job was done.
Athecia Sanchez
6 months ago
Jalen was great! He let us know what all of our options were. He was very professional!!
Juan Corona is professional, friendly, and knowledgeable.
Extremely pleased. Jovanny knew his stuff. Friendly and explained what he was doing.
Hertha Patton-Moore
a year ago
We had a leak at the base of our toilet when flushed. I went to RR online and booked with the appointment time slots. Next day I spoke to a rep who confirmed my time slot…only to later be told by someone else that the reason NOBODY showed up was because it’s based on whoever is available for the day and that they will call you whenever they are on the way.I had to reschedule so that I could be home ALL DAY. When they did arrive we were told that because there was no evidence at the moment of a leak (no visible water) to wait until it happens again and call to have somebody come back. A complete waste of my time!The toilet continued to leak. I ended up calling a local plumber and he showed up at the preferred time and fixed the problem in 30min (with out the visible leak.)
Susie Marderosian
a year ago
We had a plumbing emergency on a Saturday. They came out the same day within a couple of hours of calling. Friendly, professional prompt service!
We had all of our pipes back up at the same time on a Saturday evening. We called around to different plumbers but either couldn't reach anyone, or they weren't available until Monday at the earliest. I found Roto-Rooter and was able to speak with a customer service agent who got us on the schedule for Sunday.On Sunday morning we called to get a time frame and received a quick callback from a dispatcher letting us know that a technician should be out in the early afternoon. Shortly before noon, I received a text notification that Parker was on the way!When Parker arrived he quickly determined that our clean out probably needed attention and he provided the price. He did a good job, and was friendly, personable, and honest. A great employee! We felt really comfortable with him. We didn't have a chance to compare prices, but the $ 275 charged for the work, perhaps is on the higher end, but it did not seem unreasonable, especially considering it was Sunday.This business seems to have a really good organization in place, from the first call to finish.Highly recommend!
Anyone reading this don’t use this company. We had a simple sewage clog while I was out of town. They quoted my wife $2000, luckily for us she turned them down. We had The Trenchless company come out and within 30 minutes the clog was cleared. Total bill was $99. The technician even used a camera to show us the clog and compliment us on the quality of our pipes. No doubt roto rooter was trying to take advantage of the situation.
Danny Hernandez
6 months ago
I’ve seen the other reviews about price and in my case, the value was good. They cleared my kitchen main line and it took 15 minutes in total. Not sure about their other services but if you have really basic fixes I would have them check it out. The assessments are free.
Max Rebuschatis
5 months ago
Alexis was able to schedule Eric to come to our house later the same day to fix a clogged drain. Eric was courteous and effective!
Nancy Iniguez
8 months ago
I had a little plumbing emergency on a Sunday and Roto-Rooter was able to help me out! They did a great service and were super polite and professional. They made me feel at ease. Will definitely be recommending them and continue calling them for future issues and maintenance.
Roto Rooter dropped in our new sink with ease, updated our kitchen plumbing and all. Brian was professional, timely and informative. Great job, highly recommend! 10/10
Anthony Dobyns
4 weeks ago
Roto-rooter was fast and professional will definitely call them again!
Jerry petterson
5 months ago
I called on Sat evening because shower would not shut off. Called because of 24 hr service. After 1.5 hrs received call from Tech around 9PM saying he would only be able to shut off water to house, not able to do anything else that night. So that was helpful as we agreed not to have him come out and this saved me the $79 night fee. Next morning I was scheduled early and tech arrived around 9am. Disappointed that he came right in without putting on shoe protector and walked on carpet and floor with wet boots as it had been raining. Quoted $700+ to replace cartridge and over $2000 to also replace valve. These prices are way too high. Called another, local plumber who came out and fixed the problem at half the price. Replacing the valves was NOT needed.
Brock Davidson
a year ago
Did a great job! Technician said that he would get here at 8:30 am and didn’t show up till 10 am, but for time management and installation, they did great! Very pleased with services rendered.
Prasit Tungjunyatham
2 months ago
Jesse Alvarado technician did a good job 👏.
The plumber Adam Rodriquez did an excellent job. He assessed the plumbing issue and got right to it. A true professional with interpersonal skills the work was timely and phenomenal. He came to do the work on a Sunday as well and saved me time from the Monday morning blues! I certainly appreciate it and I am a happy customer! Thank you Adam.
Catalina Snead
6 months ago
Our drain clogged up, backing up into our shower. Called at 7:49 am, they were here by 9:00. Fixed our clogged drain. Fast service, I thought it would take awhile for them to cone out. Thank you!!!!
Diana Rosella
2 years ago
I am so happy I called them to handle my main sewer line backing up. I have to do this like every 6 months, but this time it was so bad because I wasn't on top of it. After going without water or flushing, my house was a disaster of dishes and raw sewage smell outside. Tara called to confirm my appt - she had a great personality and positive demeanor. Denai came to inspect and explain possible issues structurally but did not push a bunch of products or services on me like I expected. He was thorough and answered all my questions all within 10 min. The real man if the hour was the tech, Varday! Varday was personable, professional, and so amazing. He was so knowledgeable, and he made me feel very comfortable. He had the problem fixed and gave me some tips for going forward for prevention, without trying to charge me a ton of extra money or push services I don't need. I'd recommend him, and this company to anyone. The price was reasonable, and the problem was solved in less than an hour. He left it nice and clean too. Thanks guys!
carrie Touslee
5 months ago
Michael was the best! Took the time to explain everything to me.
Ryan did a great job ! Very professional and very nice!
The gentleman came right away. They stuck to their quote. They were super friendly and professional. And they got the job done quickly. I would highly recommend them and use them again.
Michelle Snowden
5 months ago
Good quality. Very professional and friendly plus dog friendly. Definitely recommended.
Cheryl Krohn
9 months ago
Robert Gutierrez provided excellent service. He was professional,friendly, knowledgeable,and efficient. We are extremely happy with the pipe replacement he did, as well as, the bathtub faucet replacement. He had to cut an opening in our hall closet to get to the pipes. He made sure the opening was as small as possible and was neatly done. He also cleaned up the area after he was done. Very polite young man. I highly recommend his services.
Marco Ruggio
8 months ago
Unbelievably expensive. Will not use again unless there's an emergency. Daniel was terrific, but the company needs to rethink their prices. About 15 minutes work to get a glass particle out of garbage disposal was $345.00
Garbage disposal replacement….. Technician was great! Very polite and got the job done in less the 30 mins. Unfortunately I will never use roto-rooter again. I will pay for good service but the cost was so over priced and I didn’t realize till they already started replacing my disposal.I was charge almost 4x what other companies charge for the same service. Part $140(before markup) and $3** per hour for labor. Total just under $900 to replace a garbage disposal and 30 mins of labor.
I told a customer rep that I had a pool leak so they sent out a specialist. Unfortunately, the repairman said they were unable to fix the issue. It was unfortunate to schedule an appointment for a service that they can't complete. It seems like that could have been avoided with communication between the customer rep and the technician. However, they don't charge anything for the initial inspection.
Awesome service, very quick and detailed. Technician named Dario B. came out in less than 1 hour and was very professional. He's very knowledgeable and showed me where the clog is. He was able to allow me to help and get it done in a few mins. Good job Dario, this company is lucky to have a technician like Dario.
Pedro Abeyta
6 months ago
The technician was very professional. Being a handyman, I appreciate the tech explaining to me the tool he was using and why. I did not have this tool which is why I was not able to repair a clogged toilet. Well done.
Ronnie Castillo
8 months ago
Juan Carlos Cortes Chavez was the technician. Came over and did a good job. Had a root blockage, and was able to clear the sewage line. Would definitely recommend.
Patricial English
10 months ago
Very polite professional young man. He was respectful and knew what he was doing. More people should be like him. He should get a raise or promotion.
Flooding, on Black Sunday night, who ya gonna call? We tried a local plumber first but he was frantic with calls and recommended we call RotoRooter. We did. Tammy answered, promised a tech within an hour; 59 minutes later we called and Brandy assured us that he was minutes away. Steve Pacheco emailed us two minutes later and then arrived. Steve was courteous and professional. We were his last call of a very busy day but he was enthusiastic and ready to work. We were soon relieved after Steve's assessment of the problem. He recommended a follow-up visit the next day to address it, and then reserved the date and time on the spot. The next day, Steve and Jordan arrived at the promised time and the work was done to our satisfaction and for the exact price quoted. We will call RR first next time and would welcome Steve and Jordan back!
Marybeth Kellner
a year ago
The service man was great- very knowledgeable and courteous.
The price was outrageous for what was done ( less than 10 minutes - $375- not kidding)
I will not use them again
Scheduled on the website to have someone to come out to fix an issue with one of the toilet in the house. They came out on the same day and had it fixed within the hour.
We were very pleased with the services provided by Roto-Rooter technician Darren Brown. In addition to arriving in a timely manner, he was very professional and after examining our system explained thoroughly what the problem was in our outdoor pipe that was causing the back up. He proceeded to clear the pipe using professional-grade plumbing equipment he brought with him. He completed the job to our satisfaction in a timely manner. He took the time to make sure the entire system was in good working order. We appreciated Darren’s expert work and highly recommend both him and Roto-Rooter for your plumbing needs. The office staff was also very good and provided excellent customer service.
Imelda Mendez
4 months ago
Very professional, polite and thorough. Gabriel answered all of our questions and took the time to explain various possible outcomes and completed the work in one day. Thank you so much Gabriel!
Ian Sinclair
2 months ago
Miguel, Mirando and rolando from Salinas solved my problem and made useful suggestions for upgrading my systems. They listened to me and were totally professional. I was impressed.
A trenchless sewer installation utilizing resin liner technology was completed for approximately thirty feet in my front lawn.The crew did an excellent job and kept me informed about what they were doing and the progess. One appointment needed to be rescheduled as another job reportedly ran over time and I wasn't given a itemized accounting of services and materials, only a final cost. Overall, satisfied with their professionalism and work.
Needed service after hours for water coming up through all tub and shower drains. Our technician, David, arrived quickly and knew exactly what he was doing. Very polite. Very knowledgeable. Got the job done quickly... even at 10pm!
Heather Luikart
a year ago
Didn’t realize this would be outsourced. Nice guy, but $375 is WAY too much to snake a drain, when my regular guy is $75. We were left with no solution and no diagnosis, only a hefty bill and extremely high quote for someone to come back out to diagnose. $75 guy came the next day, troubleshot it and was able to diagnose within 20 minutes.
My name is Ron. I bought a new washer and dryer, but the installation could not be done because the hot and cold water conditions needed to be replaced. After Calling Roto-Rooter an appointment was setup for the next day. Christian Torres and his supervisor Jonathan Annis assets the situation and gave a price for the work that needed to be done. I would have to say that these two gentlemen are the most perfessional people that I have tealt with. Christian did the installation with speed and perfection. But most of all they were generally nice people, and that's what made the experience so wonderful. I would truly recommend this company to everyone. Thank you so very much.SincerelyRonald Tolton.
Sandra Vanderwoude
4 weeks ago
Wow Fantastic!A technician was at my house within an hour of my call! Marcus wa professional, friendly and had to work with us frantically packing and cooking for an annual camp trip.The best.Thank you!!!
Angela T Polk
3 years ago
I am SO THANKFUL for this company and the great service from Joseph and Jordan!! Joseph explained everything at a level I could understand. He made me feel like our issue was of importance to him as it was to us. We did not get or feel rushed or that we were holding him up for another job!! The prices were VERY REASONABLE and actually did more for the cost than we expected!!! We can rest well and be at peace knowing our sewage problem was cleared and that they guarantee their work for the future. God bless and thank you and both.
Shannon Gallagher
a year ago
They were able to see us within 24 hours. They came an hour later than their scheduled window and I had to cal for an update but not too bad. Plumber was nice and identified the potential problem. They did seem to want to reschedule for the more expensive camera service but were willing to try the snake first which ended up working perfectly for our clogged drain. All in all problem was solved in about an hour. Thank you.
They responded the same day, sent a knowledgeable technician who identified and fixed the problem. We couldn’t be happier with their service and would highly recommend them. Our technician was Aaron Navarez. We would ask for him again if we had a future problem.
Tried to use the business. Called them, they said a dispatcher would call me. No one called for three hours and I had sewage coming out on my driveway. I called them back and they said someone had been really busy and would send someone out. I called Sacramento sewage dept and they sent a guy out in an hour. The sewage guy arrived right after router rooter and fixed the problem accidentally. Router rooter guy was pleasant about it but they could have made their 375 fee if they had shown up earlier.
Leonor Herrera
7 months ago
Ariel Hernandez came by, he did such a great job. I only have one bathroom, so you were a Christmas miracle. He was quick and very friendly, thank you Ariel for such a great job! I recommended you to many of my friends and family!
I can't tell you how much I appreciate the response time and quality of work they did. Our technician was Michael. He was very professional and quick to determine what the problem was (a missing gasket). They didn't even charge me and fixed the leak in 10 minutes. Again, thank you so much and I will definitely utilize their business again.
Alfredo Salgado
7 months ago
Greatly appreciate the service provided, very professional and definitely very hard working people while taking care of my Septic Tank Maintenance. I will definitely recomend them to everyone. Thank you again!!
Barbara Wood
7 months ago
Service was provided in a very professional manner, and installer was highly skilled. I have used their services since 1974 and very happy with their service
Carol Quintero
a month ago
The technician named Maurice was a very very nice polite and professional gentleman . Would recommend anytime!! Thank you
Our kitchen sink was clogged and roto-rooter saved the day! Our plumber Bentura Jimenez was awesome! Super professional, friendly and explained everything along the way. He also provided helpful maintenance tips to prevent future issues. Highly recommend!
The tech Donte was very knowledgeable and quick to get my family and I back online with our water and drains throughout the house. I would definitely recommend this company. Thanks again Mr. Donte.
Susan Rayfield
8 months ago
I had a clogged kitchen sink with a dinner for 11 on Sunday. Needed quick service . Very knowledgeable and fixed the problem. Also gave hints on how to avoid future issues.
Bad clog in main sewer drain. Dispatch Staff very helpful. Fernando extremely professional and dispute difficulty kept at it until the issue was resolved.C. M. BodeOperationsTwilight Haven
The office staff was great and upfront. The text notifications were accurate. The technician was professional. I called the office the next morning to receive the estimate. It was a lump sum amount with a single line description. Eric did review the overall workscope with me. I decided to get a second assessment. Another plumber resolved the issue @5% (95% lower in cost) than the RR estimate.
Mrs. Milleson
2 weeks ago
Our service guy was super efficient… even at 10:30 at night. Thankful I get to take a hot shower in the morning!
Merle Fogleman
2 months ago
Ricardo was amazing.
Great approach, Great service and completed his job with a smile.
Thank you
Technicians were on time, efficient and did a thorough job in determining the cause of our outdoor drainage issues.
I needed emergency service as my main water line was spouting water in my front yard and had to be shut off to my home. Service came out within the hour and began replacement. They hooked up an alternative line so we would have running water throughout the repair. The job was completed the next day in record time and my beautifully landscaped yard returned to original state.Jonathan provided excellent service professional in every way. I highly recommend him for whenever service is needed. A truly satisfied customer.
I got helped by Alejandro , He was at my house 10 minutes before our agreed appointment, he was very friendly and informative. I explained my broken pipe and he gave me a step by step of what would be done and was upfront and fair about the price. The job was completed on time they left no mess and made it look like nothing had been dug out needless to say I was very impressed as other companies can leave a yard a mess. A bit pricey compared to other companies but worth every penny because I’m guaranteed the job something that a cheaper price won’t get me. Thanks guys!!!
Victor Delgado
10 months ago
Was very happy with the services provided by Gerry and his crew. They were very professional and did a great job. I would definitely recommend them.
Summer Thompson
a year ago
Two men were sent out to evaluate the problem and give me an estimate on what it would cost to fix it. One bathroom was clogged up. They said that the only way to fix the problem would be to jet blast from the roof, which would cost around $1,800!!! 😂🤣 I then called Auburn Plumbing who sent one man and he got the job done in less time than it took for Roto Rooter to evaluate the problem! It was a simple job that didn't require going on the roof! Bad business when the customer is only a $$.
Dasarte Yarnway
7 months ago
They were prompt and throughout and since using them we haven’t had back up in our drains/main line.
chris berzac
4 months ago
Jackson is great. Speedy, thorough and a pleasant person.
Tanya Scarlett
5 months ago
The job was completed in no time and at a very fair cost. The technician that did the repair was very considerate and professional. Highly recommend!!
LedouxLeslie
6 months ago
Great service and honest people! I highly recommend them to anyone who has a plumbing problem.
Mary Palmer
11 months ago
I will be honest and say that I spoke with another plumbing company before chosing Roto, and so I can speak on comparison to them and absolutely say that Roto was hands down the most excellent in honesty, knowledge, and what was explained was in such a way until you had no worries of being used. I will be turning to Roto for all my needs, and recommend to all I know. The final bill was humongously lower, but I would have been okay with their charge because they are worth the money 👌👍🏽
Andrea Powell
7 months ago
We called RR on a Sunday and Paul came out in an emergency and was very professional and full of information. He was neat and friendly with good recommendations. We will be calling again.
Janet Carter
5 months ago
We had a toilet leaking around the base and thought that it needed a new wax seal. The Roto Rooter plumber came, assessed the situation and diagnosed the problem within just a few minutes. NOT the wax seal. An internal part had worn through causing the water on the floor. He had the part we needed, and the issue was fixed in a matter of minutes. Great service, will definitely call on them again when we need a plumber!
Laraine Rosema
5 months ago
Technician was professional and quick. Fixed an incredibly stupid problem with courtesy and aplomb. The price was a bit much, but company kept me well-informed of when the technician was on his way and didn't charge me extra for a Sunday emergency. Will definitely be keeping their number.
marycelestewhite
2 months ago
This is the first time I used Roto Rooter. Excellent customer service. Fixed the problem with a root on a septic tank valve. A little pricey but worth it.
Michael Ashby
9 months ago
We had new countertops and sinks installed in our Bathrooms by a company that does not actually connect the plumbing. After several days of trying to make the connections for the three sinks and drains, I called Roto-Rooter.Although the sinks were tightened, the drains leaked from the top of the drain pipes. Roto Rooter has sent plumbers out three times to stop the leaks under their warranty, working to solve our problem. Two of the three sinks no longer leak. They will be out later this week to make adjustments to stop the last sink under their warranty.They really stand behind their work.
Great response time. Did the job. A bit expensive for 60 to re hook up the p trap but is is what it is.
The best plumbers we have the pleasure of dealing with anywhere. Raul, Luis, John, Christian and LT provided expert quick professional repairs at reasonable prices. Their professional friendly service was highly appreciated. We had dreadful leak that went unnoticed they fixed. A pedestal sink in tight quarters that other big box plumbing companies refused to touch...and RotoRooter had no problems dealing with it. Highly recommend this company and these 4 plumbers ...will be using them exclusively from now on. 10 stars.
I opted for the cable, no camera option, what we received was camera , no cable. I was told the camera revealed that we didn't need any cable work.I can't help but feel that if the cost of the cable service is $375 and the cost of the camera and cable service is $485, a difference of $110, and I'm being told that my pipes are in good condition and don't need cabling, that I should not be charged $375.I understand needing to be charged for showing up; why there needed to be two people, I do not know.What I do know is that they missed an opportunity to gain a loyal customer. A customer with a nearly 100 yr old house, that will most definitely need much more worthwhile, expensive services in the future.From a business perspective, I think this decision would be found lacking, it left both me and my wife with a sour experience.
Terri Higgins
8 months ago
The sewer line backed up on Thanksgiving morning. They were very responsive and showed up at the designated time to unblock the line. I appreciated their responsiveness given it was a holiday.
Jose Estrada
5 months ago
Caleb is the best. Took care of our problem in minutes. Give him A raise before another company steals him. Thank you!!!
I called Roto Rooter to fix a leak and they didn't even send a plumber until two salesman showed up to my door convincing me that my floor was really badly damaged and I need water restoration. Do not believe anything they have to say unless your house is literally under water. They will try to convince you to get insurance involved which includes LYING, with promises that insurance will cover the costs and maybe even a remodel! When you ask them about how much it will be for this water restoration service they avoid a direct answer and try to continue reinsuring you that insurance will defiantly take care of it and even if they don't they would never charge you as much as they would the insurance.When I finally got a plumber to show up he said that the project manager, which I called the salesman priced everything to low and he was not going to do the job. Regardless of what happened in my situation I would advise you to steer clear of this company and try another, as their pricing is very high and not worth it.
I had an emergency with all three of my toilets were not flushing. Darren and Louis found the septic tank and fixed everything. Great job! Susan Moore
Michael Codish
6 months ago
Very knowledgeable did exactly what they said. They would do. They want the extra mile and make sure everything was done correctly. I will recommend them to all my clients.
I'm posting this review for a neighbor who had some work done with Sacramento Roto Rooter. He has ADHD among other things & he doesn't know how to go about doing business with companies. I won't put his name here, since it's public, but you should be able to figure it out with the review.About 6 months ago he called Sacramento Roto Rooter to come unplug his bathtub while he was at work. Everything else was working fine, just the tub was plugged up. He's on a septic system & they told him he needed to reline the pipe. He had no idea what they were talking about. They lied to him & said they fixed 140 feet, but they only fixed 35 feet. We know this because my husband worked his way up the pipe, from the leach field, with a tractor, & there was nothing wrong with any of the lines & they had not sealed it. This, to me was a scam. All that was wrong was the drain plug was in the wrong position. It was a new house to him, so he hadn't figured that out. This cost him $10,000, when it should have been the cost of a service call. I think he deserves his money back.
Jimmie Anderson
5 months ago
Very professional, clean, and on time. Clyde explained the process of the inspection before and during, any questions I had were answered. Definitely would recommend Roto- rooter to friends and businesses because of him.
Our Roto-Rooter technicians quickly assessed why our septic system was backing up into the house. They quickly ascertained that it was not the septic tank, but the pipes to the septic tank. They explained the steps necessary to repair the blockage. It was a long day, but everything is functioning as it should now. Our techs were professional, thoughtful, kind, and expeditious considering the amount of work required. Shoutouts and thank you’s to Daniel, Josiah, and the crew!
Excellent & speedy service!!! Thank you so much…especially Ignacio, he did a great job..👍😍👏👏👏
Adam was fantastic. He was very respectful to my family and home and he did a great job. He explained everything to me as he went and made sure I understood what my options were. I was very happy with my experience and I will be coming back for all my plumbing needs.
Virginia Clendenin
a year ago
Christopher was friendly, professional and did a very good job on my leaky plumbing issue. Fast, quality work. Will definitely call them in the future.
Nina Johnson
8 months ago
I lost the use of our kitchen sink on Thanksgiving!! Joseph diagnosed and repaired it perfectly and in a very short time. I will certainly use this service again, if needed. I've never been so grateful to do the dishes!!
These guys were all super nice respectful and HARD WORKING! Got the job done..Jose was amazing,! He deserves a raise! Also, Garrett was fast informative and right to the point which I love. Also the office staff from whoever answers the phones to the texting system is totally on point and professional..Highly recommended this company!
Varday was great. He was very friendly. Very professional. Took care of problem right away. Made adjustment that needed to be made. Made sure everything was working before he left. Good man
Camilo Gutierrez
5 months ago
They were honest about the assessment of my plumbing issue and it was cleared up so no service was needed.I will call on them again for great service, professionalism and honesty.
Derek was fast, professional, and fixed the issue!
Well run company. Kept us informed of the timeline as to when technician will show up, even when our service call was after 7pm. Our technician Fabian was very professional. Not only did he do a good job fixing the problem but he also took the time explaining what happened so we have more peace of mind. After the fix, he also gave us time to test out various usage situations. Definitely recommend them.
Jake Leggett
5 months ago
Carl was the technician that replaced a 40 year old rusting iron clean out pipe. It was rusting to the point that paper was getting caught inside the pipe and backing up the system. He removed concrete, dirt and the old pipe. Replaced old pipe with new ABS clean-out pipe, replaced the dirt and also did a great job on the new concrete. Thx Carl.
Diana Martinez
6 months ago
Bathroom toilet not flushing.. $85.00 for part and $325 per hour.. a total of $411 for 30 minutes.. they could not justify the hourly price.. will not call them again or recommend them..
onyegbule agiriga
4 months ago
Do not recommend. Rather than repairing, technician wanted to sell us a new water heater with excuse that parts were no longer obtainable. We already diagnosed the issue as faulty pilot light assembly before he arrived. He said, even if the parts were found, installation cost was going to be upwards of $600 plus parts. He insisted we replace the water heater. After he left, we went online and easily found the parts and replaced the parts ourselves. Oh, BTW, another reputable plumber was going to replace the pilot light assembly at less than half the quote of Rooter-Rooter. We do not recommend Rooter-Rooter with this experience.
Mike Achziger
5 months ago
Excellent service from John, who was extremely courteous and knowledgeable…. Very professional
Steven Bailey
10 months ago
Tech was professional and helpful. Diagnosed the problem and took care of it.
Dispatch was ok but needed prompting to back to me. They said they were “really backed up “.
David D. is an amazing employee for your company. He went straight to work, diagnosed the issue, informed us along the way and fixed the problem. I will continue to have y'all back if I continue to have this representative. Thank you David!
Briana Campbell
9 months ago
Aaron did exactly what he was supposed to do, evaluate our septic and give us answers on what to do next. We’ll be going with this company from now on. Thanks Aaron for being punctual, so polite, and professional.
Have nothing but good things to say about Roto-Rooter plumbing! Was very impressed with Parker, the young man who came out. He was friendly, very personable and knowledgeable. He surveyed the situation and explained what needed to be done. It turned out that I needed to replace just a very inexpensive part, which I did not need a plumber to do. He was honest and upfront about this and therefore saved me a lot of money.
Donald Burnett
6 months ago
Was surprised at how expensive the cost was, almost double what I had imagined. Still waiting on the invoice via email; the work was done two days ago. If I need this work done again, I will definitely shop around!
Heather Williams
a month ago
We moved into our new home and our toilets were not working. Roto-Rooter responded to our online request within 10 minutes and had someone out to us within an hour. The problem was solved the same day and followed up with a camera inspection a few days later to ensure the line was clear. We are very grateful!
This plumbing company will scam you. They will overcharged you for everything. They quoted 1550 for a replacement for a main water value then it turn into 1950 becauseit was quoted wrong. And afterwards I come to find out that the normal price of replacement for the main value from everyone else is 500 to 800 dollars.... These guys don't deserve to be in business if they overcharged just because they can. The plumbers are friendly but not for 3x to 4x the price.
Adam arrived on time, was professional, worked quickly, resolved the issue, and the cost was as quoted.
Rotor rooter guys were very professional found the problem but because it a HOA situation they could not repair the problem. My HOA was contacted and the rotor rooter plumber explained to the HOA what the problem is so the HOA is sending a plumber. Thank you rotor rooter tech service guys.
Matthew Gowey
7 months ago
So... Roto-Rooter saved my day and I am very impressed. The technician was very nice and kind. His name is Donte C. and he showed up promptly and immediately got to the point. His time here was extremely important and I must admit, a little embarrassing for me. Only due to the fact that Donte directly noticed my goof. The wind had blown out the pilot light on the hot water tank outside a few nights ago, so I relit it to warm the house back up and continued my way back inside to relight the furnace pilot, thinking my job was complete. Donte provided the correct answer by noting that in all my efforts for heat inside, I had stopped short of turning up the temperature gauge on the outside. It controls not only the furnace heat, bit also the hot water. Duh!!! Well thanks to Donte's quick thinking professional ability, we now have hot water again. Thanks Donte. My family gives you a 10 star review and to Roto-Rooter, that's a keeper you have in your technician Donte. He needs a raise in our opinion. Thanks again
Roto-Rooter was available in very short time. Responsive, kept me appraised of technician arrival. Explained all fees and left space clean after their work was done.Highly recommend this company.
Alejandro was very professional, cleared my sewage line so fast, was only at my house for about 20 minutes. I really appreciated how efficient he was. I’d I ever have a plumbing issue again, I will definitely be calling back!
Blase Mathews
4 months ago
Told me it would cost $2000 to unclog a drain on my balcony. The property developer brought over a snake and fixed it in 30 seconds.
What a professional nice kind people I appreciate the manager, Joe and his crew. They help me and they solve my problem.
Long story short. A team member did come out and annualize the problem. He quit the company and said he would take out the broken water heater and put in new. I gave him $450. 00 and did not hear from him. I called local Roto-rooter and told them about him. He finally came and did the work. some manager called him and told him to get over to my house , or else. Thank you Roto-Rooter manager.
Jonathan Seymour
9 months ago
Wanted to charge me 2400 to pressure jet or 1200 dollars to snake a residential style toilet in a business. A job that would take less than an hour. I said no way.
julianna philip
a year ago
We have called on Roto Rooter in the past and we were happy with the work then as we were today. Great service but most of all great people! Thank you for being consistent.
Dan GRIZZELL
7 months ago
text Sound no problem did not charge my mother (this is her house not mine). Instructed her on how to flush the toilet, I thought we knew how to do that said that they were going to do a video inspection. I am very interested in that and I would like you to schedule a time for it if possible, I’d like to be there you could schedule that with me rather than her and we can make it happen. I get my schedule three weeks out.
My dog broke my above ground water main coming into my house where the pvc/copper junction is and they quoted me 4200 dollars to fix it. I looked over at the truck because that number felt so off I thought I was being scammed. It said roto rooter but it might as well of said scam artist.The next company I called charged me 120 and I gave them 100 dollar tip because I thought the correct price was in the 2-300 dollar range. It took less than an hour for the repair.Don't use these guys. Get a second quote.
Blair Reynolds
a year ago
Isaiah was prompt, very nice and so far as I could tell knowledgeable. 5 stars for him. He explained my options well, but I have sticker shock at the estimate he came up with. I may end up using these guys but I'm going to get another estimate first.
Kurt Brinkkord
3 weeks ago
$400.00 is too expensive to clear toilet. They do not provide upfront pricing.
da_Silver_Mamba
9 months ago
I had an emergency over the weekend & Lee came out quickly to assess the damages. Was quick & efficient on having my septic pumped, added new risers. Will continue to use my business!
The water heater for our business broke, which would cause an impact to the services we could offer. I called them at 3am, and scheduled an appointment first thing in the morning. They had somebody on route before they even opened at 8am. Robert G was the technician and he worked straight on through until he got us up and running with a new water heater. He helped search for the main valve to turn off the water when we couldnt find it, and was a very professional and skilled technician. I appreciate their service and for having our business back up the same day I called.
My sewer backed up on a Sunday. Clean out was done then and would return on Monday to finish putting in a new clean out pipe.Thought estimate was too high but agreed to service. On Monday was late getting here and unresponsive on phone calls. After complaining job was reduced by $500. Job finished in evening instead of morning but forgot drain cleaning product. Took 6 more calls leaving messages to get product after I finally talked with branch manager. Brought wrong product so another phone call needed. Then bill was wrong and the $500 was not credited. 2 more phone calls and credit was given a month later.After seeing the amount of hours put in I still believe job was over priced. Would not use again.
John Boyajian
8 months ago
They are the best in town. These are before and after photos.
Michael Hooper
a year ago
Honest. Really got jacked around by a wanna be company who quoted $89, then the guy shows up telling me its $380 for a simple, easy, cleanout access. Rotor-Rooter will get my business next time too.
Brittany Bartel
7 months ago
Our tech was great! I'm sure he would have done the job very, very well! ...Had the estimate not been $1,100 to remove the toilet and auger the drain... We rented a drain auger from home Depot and a toilet setting kit for $100 total. We can do it ourselves, but wanted to enjoy holiday days off. Not worth $1,100!
$350 for toilet unclogging. The actual plumber was great, but the management was bad. They took 3 hours to dispatch a person. The call person didn’t even know where their person was; they told me it would take 1 hour when the guy was only 5 minute away.
We were kept informed by text of when the tech would be arriving. After our first tech was called off for a hospital emergency repair we were told another tech would be coming. And he did!!! Fixed clog, friendly and professional. So happy now
I highly recommend this company. We had issues with an aging system, and they were able to come the same day and completely replace our system. The technicians stayed late and worked hard to get the job done.
Charles Jacoway
8 months ago
My Roto router technician was Donte Coleman he was very professional in his work and explained what it would take to make the repairs I needed. Job well done!!
KATHERINE MANIULIT
3 months ago
Very professional and easy to approach.. Knowledgeable and good service..would recommend their service to anyone i know 😊
Ryan did a great job. Honest and friendly. Couldn’t have asked for more.
Apparently Roto Rooter is only equipped to clear the most simple of drains.
I had to call another place to fix my problem.
I needed a garbage disposal installed and specifically asked if the plumber that showed up would be able to provide a disposal and I was told emphatically yes. The plumber showed up and stated that it was my responsibility to purchase the disposal and have it available. In addition, the installation cost would be $1200. I do not blame the plumber that showed up. However I am extremely disappointed in the information that was provided to me by Roto Rooter. In addition to the lack of clarity and truthfulness, I was charged $80 for the plumber to show up at tell me this information.
This had to be one of the most difficult repairs they’ve had to do. There were 3 different blockages and a crumbling 60 year old cast iron sewer/drain under a slab. Using all of the hi tech equipment including cameras, Picote machine , hydro excavator, and finally trench-less equipment for the under slab part, they fixed everything! Basically a new drain/waste/sewer system. Good communication. Extremely knowledgeable, experienced, and much more than competent. Very grateful! Strongly recommend!!!.
I had a different company come out and give up after 10 minutes, before finding the issue. Roto-rooter was able to set up a same day appointment. When David showed up he was professional, straightforward, and respectful. I would absolutely suggest to use their services for any of your plumbing issues!!
Mike Balestra sr
2 years ago
Dawn is exceptional. The technician didn’t call or text two days in a row. I finally cancelled and took my money and drain issues to another company. I really wish I didn’t have such a terrible experience here. But thank you Dawn for your professional work and attention to our needs
I was charged $350 for Carl to spin his auger around my toilet and tell me it was stuck and to purchase a new toilet so he could install it , which brought the charge up to $475. Carl said he would be back at 8:30am the following day to install, so I went out and bought a toilet the same evening. Carl did not return and I only received further service from another rep after reaching out multiple times for help. Thanks Carl!
$325 for snaking to unclog a sink drain is comical. Just buy the automatic tool from Harbor Freight and do it yourself. You'll end up with the job done for a fraction of the price, plus the tool to keep. Good luck!
They came and explained everything and on a Sunday and got my sewer fixed
JUSTIN LACROSS
7 months ago
Good service. Only bad thing. I had to call 4 times from 130 to 6 pm to find out when they were going to arrive everytime I called was informed the technician would call shortly and never did Until 630. Understandable though since it was Christmas Eve. Butt not knowing time of arrival for over 5 hours. And consistently calling to get told the same thing with no update was a little frustrating. Will definitely use them again. If needed
Clemen Cunningham
a year ago
Travis was great! He told me right up front what he recommended and how much each of his recommendations would cost. It turned out he didn't need to do as much as what he quoted so he took that off of my total and I was able to purchase preventative products instead. When he left everything was clean and tidy. I would definitely use them again and recommend them to my friends.
Very responsive company - rcvd initial phone call with approximate time of arrival, then received text message with tracking to follow their arrival. Not only did Keith fix the problem quickly, but he provided verbal explanation and a follow-up email with an estimate for additional work I should do in future vs estimate for replacing with brand new tank water heater. Great company.
Anthony Santillo
6 months ago
Total $375 ripoff for a 5 minute snake job in a garage clean out that should only cost $150. The guys were polite as I complained and told them that I have used hundreds of plumbers over 40 years and have never been so screwed on the cost of snaking a drain. I only did it because there is a 91 year old couple renting the unit that needed the toilet fixed tonight. They also wanted $375 to replace the wax ring on the toilet that they said was leaking. I said leave since I can't afford paying that for a $6 wax ring and 15 minutes of work from you guys. Never would I use them again or recommend them. Total snake job.
Muffin Roberts
a year ago
Carl from roto rooter was great. I arrived at a house i have that is unoccupied to find my water heater gushing water and my toilet leaking. He was quick to arrive, assess the situation and fix the problem. Pleasant, professional and knowledgeable, I will definitely request him for future plumbing needs.
Ken Woodward
9 months ago
Darren arrived in a timely and manner, once he assessed the issue he said No Problem and completed the job that no other plumbing technician was able to. I will ask for Darren whenever I have another plumbing problem.
Victoria Chavez
10 months ago
Ricky is the most amazing expert. He is efficient, friendly and honest. I will use Roto-rooter for ever. I couldn’t be happier with the service Ricky gave me.
- Victoria
Joseph Gonzaque
6 months ago
David did an excellent job of diagnosing the source of the sewer smell wafting into our home. He was very thorough in his explanations and carried out the service with minimal interruption to our day.Basically, he gave is awesome service.Thanks, David!
Although their schedule was busy, they took the time to update me on my scheduling. Quick and on point.
I thought it was a cheap shot to ask for a payment prior to doing a job. To add insult to injury, you hung around harassing the tenants when they were not responsible to pay for the service. I'm disappointed in Roto Rooter.
Ryan was friendly and professional. He was upfront about the issues and costs. He was also very informative about the plumbing issue I was having. This is my second time using this company and I will continue using them.
Diana McCrary
8 months ago
For days I tried to get help through the house warranty. Finally, after much delay, I contacted Roto Rooter at 6:00 pm. The service was phenomenal. I was informed as to the procedure and the cost. I spent three days without a toilet. Roto Rooter came within an hour and fixed the root in sewer problem. I now have no back ups, free running and draining water and use of the washing machine with no restrictions. The repair men were super courteous and thoughtful. An ugly situation was resolved by these very competent and professional workers.
Nathan Collins
a year ago
The technician Carl sent a text before arriving and showed up on time. He was professional and friendly and paid attention to respecting my home. He fixed the issue (main cleanout clog) in a timely manor. He offered additional services but I did not feel as though he was just trying to up sale me. Overall a great experience and would use Roto-Rooter again if needed.
Allene Parrish
4 months ago
Marcus was very helpful, polite and very knowledgeable about his job. I was very pleased with my experience today.
Linda Terryberry
11 months ago
Very professional, timely and knowledgeable. Martin provided superior service. The problem was fully explained and how it was going to be addressed. I would not hesitate to refer your company to my friends. Great job!
Yousif Jacob
7 months ago
Had a backed up kitchen sink. Called Roto Rooter and they had Marcos at my door within a few hours. He went over my options along with associated prices. He performed the service, stayed here till he made sure there was no further issues. Highly recommended.
Recession is real with this company. To hydro jet for an hour or less they want you to sell a kidney to pay for it. Yeah it's that expensive!!! Everyone else is less than half the price!
Sammy III Moreno
8 months ago
Problem solved but because all other companies are booked I had to get done. 10 minute snake, cost $325… if you can hold out , go with Ace plumbing! Rotor rooter will SNAKE YOU TOO!Just remember Commission sale! Not to sure if they are regulated by the PUC office but if so I believe the BBB and or commission’s Office should do an investigation.
Kyle Vermeulen
a year ago
Made a call and arrived within an hour or so. Couldn't believe the quick turnaround! LT and his crew were a great group to discuss my issues with and were extremely knowledgeable of my unique plumbing situation thanks to the old owner of the house. Overall absolutely would call again!
They unplugged the outdoor landscape drains so that they were able to accommodate water flowing into the draining system. They recommend corrective measures to keep the drain clean. Arrived on time and finished within the projected time
Adam was super professional, friendly, and knowledgeable about our issue. He fixed the problem, answered all of our questions, and was friendly while doing it. Would 10/10 recommend him and will definitely use him again!
The Roto-Rooter team is awesome. Eduardo and Usiah came over and took care of business. My family is so grateful. These guys are the best and worth every penny.
MikeyLikesIt
11 months ago
As a facilities supervisor for over 20 years, I dealt with with many contractors. I was impressed with Roto-Rooter who came out to our clinic and identified the problem right away. They gave me a fair price and then proceeded to finish the job in a timely fashion. The technician was professional and knowledgeable about the blockage in the our pipes. I will definitely use Roto-Rooter again in the future for any of our plumbing needs. Thank you, Roto-Rooter!!
Mabel Burhans
8 months ago
The sink was clogged, water backup in the tub and base of the toilet leaking. They unclogged everything and put new stripping around the base of the toilet. They cleaned everything up after they completed the job. He did an A+ job. I have always used Roto-Rooter and I have always been completely satisfied with their work and their employees.
Irene Lippert
9 months ago
They got my backyard drains working again, cleared out lots of debris and even a dead rat with their high pressure hydro-blaster. They used a camera to diagnose some underground drain pipe damage, too. So I was pleased that they were able to locate the problem without having to dig up all the hard scape to find it, and get it draining again.Though the service and professionalism was great, the price was steep! That said, I was informed of the price before any work was started, so I did have the option to go another route.
Adriana Sanchez
2 months ago
Professional staff, they informed me of the possible problem and gave me quote for the repair. 2 technicians showed up in less than a hour from my call for service. Both technicians were respectful easy going good people. The job was done quick without a mess. The price is a bit high but with that service it was worth it. Thank you guys!! Service with a smile
Mark Nelson
11 months ago
Michael explained what needed to be done and the cost. Which was a lot. But I didn’t have anything to compare.
Not only did they do a complete job they also found a gas leak which was immediately taken care of
Great people. This is my second time with their company. Terry scheduler communitaces well and provided great explanations on the process and cost of water heater replacement. Les the installer did an excellent job and was very professional and friendly. Justin( not sure of the name) who did the initial inspection as well was very professional and friendly. Price was fair and competitive.I would have given them a 5 star but had some issues with regards to my inquiries on the inspection which was immediately resolved by Adam and Sonia.I would not hesitate to use them again. Highly recommended.
Listings Gay Desert Guide
10 months ago
Albert and Thomas were prompt, polite and knowledgeable. They did an outstanding job and went the extra mile. I would/will recommend Roto-Rooter as an outstanding service and value.
The technicians were polite, professional and hardworking. They were able to solve a very complicated plumbing problem and did major work on my house (with plumbing from 1957). I was very satisfied with their service and would use them again.
Way over priced, $500 for 30 minutes of work is outrageous, even if it is after hours. In the past this same work from a different company was less than $200, I could not get the previous company out on the date I needed the work done. Never again will I use Rotor Rooter, this company taking advantage of customers in need.
sandra ditch
4 months ago
Miguel Medina in the Vista location is one we’ll be requesting for plumbing issues in the future. He’s fantastic to work with. Always courteous and very informative and gets the job done. Roto-Rooter, you don’t want to lose Miguel, he’s an excellent employee to have on board.
Patrick Watson
6 months ago
My technician was jalen brown, cool and respectful guy with Great customer service and he got the job done quick.
Amanda Davis
3 months ago
Showed up within an hour of calling. Very nice & explained things well.
I had a plumbing emergency really late in the evening. Donte came by shortly after & was able to resolve my issue in a very timely manner! Thank you so much ☺️
I had water leak from the base of the toilet initially and called this company, had a guy come and check it out and I ended up paying around $350. The problem literally came back after a week and half so I called them again, plumber came out and said your water supply valve is at fault and to repair it that will cost me $700, seriously $700, then I was told that it will be discounted to $300. After the plumber fixed the toilet seat, the valve install was literally a 5 minute job. A day later water started leaking from the base of the toilet again. So I ended up paying $600 for a problem that never got fixed, and for a toilet base to be fixed. Will call them tomorrow to see what they say. Taking advantage of customers and gouging money out of them is not an ethical practice.
The repairman that came out to fix a leaky faucet which led to a flooded kitchen was wonderful. He was here within 45 minutes. He was very courteous. The rental co wasn't going to fix the problem until next week, but this young man said no, you can't go for days unable to use your faucet and kitchen sink. He was awesome.
It was not a good experience. I had contacted the County inspector 3 Feb and was told the problem was from the Easy out to the street and I showed the Tech the paper. That the house flushed but came up in the Easy out. As he was working on the Tech said I have a big Problem, Roots in the line. As he worked he asked me to turn on all water in the house, And they backed up and I turned them off. When he finished He said to run the snake from the kitchen out would be $170. That he had to clean out the plumbing. I discussed that the house flushed before he. started . I felt like years ago when an issue was to get more work. I provided rags to clean up the floor. A lot of talk about a Problem, that was not there but developed during the clean out.
Valerie Hudson
10 months ago
The tech was awesome. Very knowledgeable of the issue- taken care of very quickly, just in time for our family to arrive! Thank you Enrique
Joseph was great. He spent the time to explain to me in detail what he was doing and what to expect. He also took the time to ensure all the drains were working as effectively as possible. Clyde did a great job at explaining to me what I was looking at with the camera and what my options were to fix the problems. If all your employees were like these two, you've done a great job of hiring and training.
The technician Moe He was really good he was responsive on time did everything write or a mask very clean very clean very neat they didn't even tell me how much the bill was or nothing when he told For him to be here less than 30 minutes was $475 It was after hours but there's still no need to gouge people in a time like this I should listen to all the other reviews. Please people do not use their service they will break your bank when you're in need they're about the dollar not about the people. Let me say one more time the technician was perfect awesome personality great person when above and beyond the help He showed me step-by-step all it was was a washer and a back that fell out with a screw I could turn the water off outside took it off put it back on until I could get a new one. Do not use the service super expensive.
Leslie Yarlott
3 months ago
DO NOT use this service!!! Had someone come to repair leaky toilet, didn’t make scheduled appointment came out day later. One week later toilet leaking again… Scheduled 3- THREE times to have them fix - NO SHOW every time. Called dispatch over and over they said Manager would call back - Never heard from them. Disputing charges with my CC. Save yourself time & frustration- do not use this service.
rebecca morris
6 months ago
Darren was excellent. He was on time, professional and went above and beyond to answer my questions & help me understand what was going on with my situation. I’d highly recommend Roto-Rooter & Darren in particular if you have any plumbing concerns. Also, it was a fair price for the hard & thorough work completed.
Edwin Ancheta
6 months ago
Had a backed up drain I could not clear myself. Resorted to calling Roto-Rooter at 2:00 AM Sunday (23 JAN 2023) as they were one the few plumbing companies open on Sundays. Despite how early I called they were still inundated with other appointments.Called Roto-Rooter back at 11:30 AM to confirm my appointment was still confirmed and had to get a callback from Amanda. I explained to her my situation and she said she'd send the first available technician to my location, but cautioned that there is a fee for sending a technician after-hours to which I agreed given my situation. Amanda managed to send a technician (Ariel) to my location (roughly 14 hours from the time I called). DO NOT interpret this response time as a detriment because as I mentioned above Roto-Rooter is one of very few plumbing companies open on Sundays.Ariel, was courteous and extremely knowledgeable. He was adept at explaining in layman's terms on how a household drainage system worked and cautioned against unprofessional methods of clearing a drain as those may radically increase the cost of repair. Furthermore, when we could not initially locate the main line drain access he was able to immediately suggest methods of finding the blockage and the costs involved. Luckily we were able to finally locate the main line access.Thank you, Amanda and Ariel, you put an end to my nightmare weekend.
Gordon Bennett
2 years ago
Christopher R. and crew were truly excellent. They were quick and knowledgable. They took great care to explain what happened and how they were going to fix it. They were helpful in explaining next steps to avoid future problems (a big plus). They were also genuinely nice people to chat with.
Purisima Covell
3 months ago
Roto Rooter is the real one .Ryan was knowledgeable, he worked perfectly.Explained the reason why the problem occurred. Perfect!
Matthew Phelan
a year ago
After coming out to clear my front irrigation, they had me convinced I had a leak under my home. I spent the day in duress until I got another plumber out here and discovered a leak in the sprinkler system. They estimated thousands of dollars for the repair and said I was lucky they were their to help me. The repair was a $25 part and an hour of time on behalf of the other (reputable) plumber. Avoid Roto-Rooter at all cost...unless cost is what your wanting !!!
Carrie Booth
7 months ago
Michael was here at our business in under 30 mins of my call on a busy holiday. Extremely knowledgeable and fast service. I will recommend them to anyone after our experience using their plumber yesterday.
Lisamarie Smith
a year ago
I felt they were both trying to get over on us. The first guy quoted anywhere from 500-2500 and advised us he will not do anything through the toilet and “you can find someone who will but I’m not” and when the next guy came out he was stating anywhere from 750-5000 without either one looking into anything. They were not concerned about what the issues of the house was, just on how much they where going to make from the job. I literally asked the 2nd plumber where do they get pricing from because it was soooo different from the first guy. (BOTH FROM ROTO ROOTER). Again, neither looked into anything. They heard what was going on and prices quoted. It was a bit bullying and I did not like it at all. Other plumbing companies will at least look to see what’s going on and then price quote. And that’s what I found after.
Devara Berger
8 months ago
The technician showed and explained everything done and needed along with the price. The project manager showed up and showed issues that may require another action - grinding the pipe to make it smooth and remove rust.
Dylan Bodirsky
10 months ago
Richard and Eric where both fantastic in helping fix our water heater leak and helping clean up the water damage from it! Eric was quick to respond and gave me some advice for the future. Richard was very professional and explained every step of the way in a thorough easy to understand manner!
Great experience, have been having issues with plumbing and Fresno City for past 2 months. Auther, Armando and another gentleman came out same day and went above and beyond to satisfy my questions. If I need any other plumbing work I will definitely give them a call..
RZUNIGA
Clarene Thornton
a year ago
The technician didn’t seem qualified and acted like he was “spaced out”. He finally did get the job done, but couldn’t tell me what the problem was.
I hope it was just because he had a long and rough day.
Lorna Martinez
a week ago
Gave and James were very friendly, they took the time and explained step by step with me. I was very satisfied with the work they did… Thank you!!!!!
Steve Sallagoity
5 months ago
As I wrote review I still have not received my estimate letting me know the CV ok st to take out and install. The tech did tell me it was going to cost $4000. Because the water heater $1500. So $2500. In labor. Will not use again ever.
Rick just completed video inspection - super professional, knowledgeable and friendly. He called to let me know what time he would arrive and did arrive right on time. He went right to work - even though it was almost 100 degrees outside, he was positive and upbeat about his job. Great asset to the Roto Rooter team. The customer service who answer the phones were amazing - very helpful, compassionate and competent.
Leila Niemann
6 months ago
Jose and Mark the lead technician were excellent! 5 yes!
Chadd C did a great job identifying the true cause of my water leak from a broken fridge line saving me who knows how many thousands of dollars in repairs had it actually been my PEX pipes behind my wall that were leaking. The team performing the demo of the water damaged areas has been doing a great job and are a fun group.
A technician (Dan) responded to a plugged backyard drainage issue within a couple hours. He quickly realized the grate was completely full of debris and roots. Since the drain was in hoa common area he referred me contact them and did not charge me for the call. Very nice of him and nice guy.
Curt and Anne Swanson
a year ago
We had a backed up sewer that occurred on a Saturday. A plumber was at our house within a couple of hours and promptly took care of the problem, which took about 30 minutes. While we appreciated the prompt service, we felt the price of $435 was excessive.
Team member came out and was very professional and knowledgeable.I have used the service several times for different issues, the staff are polite and knowledgeable. Only downside is the price, quite expensive clogged drain estimate 355 minimum to 1800 max. depending on service.
Jonathan was dope he has alot of experience and if a great dude
Very unhappy with the price I had to pay to cleanout a sewer line . $395 is robbery . Unbelievable . And they wanted another $375 to replace a wax ring for the toilet
I sad no thank you .
Rick Higgins
10 months ago
We were very happy with the work that Michael had done but I don't understand why a water restoration guy was sent out and a project manager on two separate days and then the following the weekend Michael came out and did a very good job by himself
Armando is such a nice professional worker! Appreciate his expertise in repairing our toilet! Explained what was wrong and what was needed to be done to fix it before he even began the work! Was happy to pay for his service....Great man to have on your Team!
Charles Woods
2 years ago
It was a Saturday and we discovered a leak in the house. Roto was the only one we could get to come that day. They were there within the hour. The worker was fery nice and found the leak fast. Then he went to his van and called the main office for pricing the job.This is where we got the really bad news. We were over a barrel for help. Six grandkids there and needing the water fixed. We were ask to pay $2,200 before anything would be done. It was a pipe that needed spliced. 2 to 3 hour job. It took over six hours because of problrms with their van while going to get the parts.We felt taken advantage of under the circumstance, but what could be done unless we waited until the next week with the water off. When the worker left I noticed the bag he had purchased had lots of extra fittings that were not used, and they were not left. No itemized invoice was recieved.This was at our home.Thanks for getting it fixed for us.
Mark Anderson
8 months ago
The workers were on time and very professional. Answered any questions I had very friendly. I would highly recommend them to anyone. I was very impressed
Very responsive to the call. Quick service done on my backed up sewer line. A bit pricey for a 15minute clean out on a Sunday, but all in all great service.
Burford Bumrash
8 months ago
Joe and Charlie installed a bypass pipe. They worked efficiently and politely. They earned my unreserved recommendation.
Kristina Natali
11 months ago
Arturo was so friendly and professional. He explained the service needed and gave me a fair quote. Definitely will call Roto Rooter again!
Lori Anderson
8 months ago
This company responded quickly to come out and give me an estimate on a new water heater but the price quote was extremely unbelievably high $7900! Found a great efficient alternative at a different company which included a smud rebate of $3000 and we had everything installed next day for only $2400!
Our technician Mauro was very knowledgeable, professional, and thorough with his work! I would definitely recommend their services to others!
Maria De Mesa
10 months ago
The technician, Domingo S., was friendly and professional! He was careful to use his shoe covers every time he entered my house and he knew exactly where the leak was coming from. I feel the estimate was fair and will give Roto Rooter a call when it’s time to proceed.
Came home to a cracked water pipe. Had to have the water turned off I called Roto Rooter and they were on it!!! Thank you to my team Albert Gamez and his partner greatly appreciate you guys!!!
Victoria Evans
3 weeks ago
Very quick to respond to a request on a clogged drain. Got it unclogged very quickly and then was able to show the issue to a camera in the pipe and the guys were very helpful and explained everything.
The technician arrived on time and was super friendly. That's where the positive events stopped. I needed a simple drain clean out and was quoted 695.00 dollars for the first hour and 300 an hour after that if the job should go longer. 700 dollars for a simple snake down the pipe is astrologicaly excessive. I went with a local reputable plumber who did the job for 150. Their pricing is beyond ridiculous.
Roto-Rooter plumber Martin provided exceptional.service, was professional and kind, and explained clearly what was needed and done.He was early in the time window given as well, which was much appreciated.
Adam Rodriguez came out because our toilet was not flushing properly. Appeared at times to be clogged. He diagnosed what the issue probably is. it appears to be defective valve system. we will.need to follow up with American Standard. Adam was very professionaland knowledgeable. definitly would use Roto-Rooter again
Susan Burrola
4 months ago
He was kind and on time. I would recommend Roto-Rooter to my friends and
family.
First., called the general number....asked how much for a clean out of my sewer line. Said she can't give me an answer until they come out. Fine, used you guys last time., thought it would be similar in price. I would not have had you guys out if I knew it was $400 for 5 minutes of your time. I was floored at my price I was quoted for a simple router of my pipe. Literally took 5 minutes from start to finish., I even told the tech what needed to be done. Tech was nice, but I don't think really took enough time to clean the pipe thorough enough, (probably cause it was end of day)...one time in and out was all he did...never put my electrical cord back or put the cap back on the stand pipe or shut the back gate. Will think twice about using them again!
Kristi Miklusicak
6 days ago
Very friendly and professional. Got the job done quickly! Thank you!
Kaveh bahmanpour
11 months ago
This is 5 star service , I came back from vacation finding out that due to shower problem the water is cut off , in my desperation I called early next morning to these guys and guess what , the faucet was replaced same day while I was at work and I came back home to the normal environment! This is priceless and JOSE CAMPOS was communicating and awesome! Definitely will be their costumers if needed again!
Great technician! Pleasant and very informative! Did a fantastic job!
Linda Whipple
8 months ago
Sometimes a problem can turn out to be really awful! Roto Rooter is awesome. Stephen Tyler was on time, found the parts I needed, installed, he answer any questions I had. I can't Thank him enough!! 5+ if I could rate him higher I would!! Roto Rooter is the way to go!!
The service was good once our plumber arrived. My non-emergency appointment was scheduled for the Wednesday afternoon before Thanksgiving. I didn't hear from them by 4:30 so I called. The lady said I was still scheduled and she would contact dispatch to see what happened. Again no one followed up but I did receive an automated text Thursday evening. Evidently I was rescheduled for an appointment some unknown time Friday.TL;DR - scheduling and communication was lacking but service was fine
Pako Pablos
10 months ago
Chris Andrade was the best, really nice guy and he took care of our needs and more in a truly professional manner. 100% recommended!
Terri Wilson
5 months ago
Although he was unable to fix our problem, due to the age of the pipes coming into the house, Tony was very polite and professional, and we would definitely use him and recommend Roto Rooter to anyone
Gregory Parkerson
a year ago
U asked for my experience with Roto Rooter. I am 76 and have been hearing your radio commercials all my life. RR is a giant in the drain cleaning business without a doubt. Maybe it is because people are desperate if they can't flush their toilet. And they will pay an exorbitant fee if they don't feel they have any other choice or don't realize they are being ripped off big time.Yesterday David came to my house and without examining my sink and tub drain gave me an estimate of $1800.00 to jet clean my pipes, use a video camera and throw in a 1 year warranty. I bought the house in 2018 and this is the first time any drains have run slow. So it is highly doubtful they would clog up again in just 1 year. So much for the warranty. He was going to use my clean out to jet the pipes free of obstructions. Without even looking under my sink at the P Trap and trying to clean it along with removing the stopper assembly and cleaning it also. There are so many businesses that take advantage of the public like this that the phrase Let the buyer beware is true even more than it was when first stated so long ago.If all businesses operated like Les Schwab Tires,customers like me would not be taken advantage of. Les Schwab gives more service to each and every customer than they pay for. No wonder they are so successful. They don't have to run specials like the plumbing companies to drum up business. They have customers like me for life and our loyalty to Les Schwab is undying.Costco is another tremendously successful business. No one has a money back guarantee like Costco and gives as much value to the customer.You are your reputation!
Maricela Vasquez
5 months ago
The guys were very nice and professional. The work they did was excellent they were here two days of work the hse my son bought had old pipes so they needed to be up to code a little expensive but well worth it. I would Recommend this company to all😍
I had them come out to remove a bathroom vanity and disconnect the water lined as I couldn't get them loose. He got there and did not unscrew the lines but cut them off and cremped them to the right of the valves and charged $375. Now I have no water or no way but to tear out the wall to redo the plumbing and reconnect everything so it works again.This was the biggest rip off in all of my home improvements in my life.Thanks for nothing.
Marcus D. Weemes
2 years ago
The service gentleman was great, professional and friendly. I just wish that Roto-Rooter itself had better communication about my appointment status. Also the pricing was a lot higher than I thought. I expected about 250-300 for a clogged toilet and also a reseal on another toilet.
Ryan Abernathy
11 months ago
Rotorooter was able to fit me in shortly after I called in my leak. They sent me notifications for confirmation and ETA. The plumbers were thorough and quickly identified the source of the leak.
Andrew Bates
6 months ago
I explained my issues with Monica but I was sent a plumber that didn’t work on propane pressure testing or fixing gas line leaks? A waste of my time.
My toilet would not flush and Chris from RotoRooter cane out in an orderly time frame and was very professional during the time of repairs. I would definitely recommend RotoRooter to anyone in need of a plumber.
daniel garcia
10 months ago
Technician Was very professional and got out here same day, but the estimate was outrageous. I was quoted 2,800 dollars for a pipe repair that I had already dug up and exposed. I needed to be somewhere that day so was willing to pay to have it done until I saw the quote. I ended up doing the repair myself. Took three hours, including the drive for parts and installation. 26.00 dollars in parts. I’ll never bother calling Roto Rooter ever again. V/R
Gloria Chesbro
11 months ago
Professional, knowledgeable, friendly. Timothy and John showed up before the estimated time, explained EVERYTHING, and got to work. I’m so grateful for their service.
I had a Plumbing/Sewer situation that was a minor emergency and Don C. Was out to help right away after I called. He couldn’t have been more respectful and wanted so badly to clear my lines. Unfortunately, the snakes couldn’t do it. So the next Matt B. came out with the other truck with the High Powered Jet machine and camera. Matt was very professional and kind. Answered all my questions. Fixed the issues and made sure everything was well throughout the hose. John B. was my lifeline over the phone both days and was so patient and kind with my concerns. Over all I can’t say enough good things about this team at Roto-Rooter.I highly recommend them to anyone ❣️
Angela Castillo
3 weeks ago
Very nice and explained everything in ways I would understand. Gave me different options on treatment. Very happy with service.
Monday RR was scheduled to come out in the morning to deliver some drain service fluid. Late in the morning I get a call that RR was out of stock and RR would call back when they had more. Tuesday I get a call that RR tech is at my house with the product however I am out with my wife having lunch at a local restaurant. We worked it out and everything is good.
Maria Corbisiero
3 months ago
Nicole and her team were incredible (Idyllwild)! They were communicative, professional and went above and beyond! I was more than impressed. They didn’t overcharge or even recommend services that weren’t necessary, I was pleasantly surprised start to finish!!
I was so impressed by their professionalism and punctuality. The did an excellent job on the water cleanup. They gave the house crawl space an inspection for leaks when it water was extracted. 10 stars for Mark, Kenny (mud man), Jason and Brian. Thank you for taking my veteran status into consideration. All in all I was extremely happy with the service. THANKS GUYS!
Detector came out was very helpful was something that could be seen that was keeping the toilet from flushing correctly was removed took all of them 5 minutes get an excellent job very polite in very knowledgeable I plan on using Roto-Rooter again if I need it thank you very much and God bless.
Zenzele Shakir
a year ago
The roto rooter guy came out to our home for all of maybe 15 minutes and diagnosed a $3800 estimate!! I didn’t know the guy I as at my home because he never knocked on the door. I only knew he was there because I happen to call and the operator said he was at my home and had been there for 15 minutes. She then tells me there’s an estimate ready that she can email me. I was shocked that he came up with this bogus estimate without ever looking at the actual leak. I know it’s bogus because I called out another plumbing company who said he’d have to drain the pool of water over the meter to see where the leak was coming from before he could give me an estimate. Did the roto rooter guy do that? No. He simply drove up and dropped a general price on me. What if I was an elderly person and trusted him as a professional!! Sad. Not even professional enough to go to the door and knock. My husband was home waiting on him.
Excellent service, super polite and considerate. Just a wonderful guy who solved my backyard water issue with his experience. Thank you!
Elizabeth Tor
6 months ago
Extremely expensive. Manager said he will show up to check on the quality of pipe installation and he never did, poor attitude. Left piles of dirt I had to deal with.
Mary Dye Miller
a year ago
Thanks for answering the phone, coming to the house within 2 hours and solving the problem the “experts” wouldn’t touch in 10 minutes! Keep the faith California, there are still pleasant, hardworking, qualified workers out there! Thank You RR!
HiService was excellent- Price was appallingTech came out about 7:30 pm to augur the toilet and pulled a wad of paper- flushing fine now. Cost 400 with the Senior discount.Too expensiveWouldn’t give price info over phone
Patrick Phillips
6 months ago
Terry was very friendly and professional and I would recommend him and Roto Rooter to you for any septic service you need.
Howard Anderson
a year ago
My family of five were moving into our home from out of town and they were bringing a larger and newer refrigerator with them.While removing our smaller and newer refrigerator, we noticed the the valve in the back of the older refrigerator started to leak very small amounts of water. I called Rotor Rooter and several hours later a plumbing technician came to replace the valve.The technician searched for the valve in his truck, but was unable to locate it. He said he knew he had one, but couldn't locate it. He said if he couldn't find it, he would buy one from Home Depot for $20.About 15 minutes later, I informed the technician that I was scheduled to have an MRI at the hospital and needed to leave. I told him that I had given my debit card to my wife and she would pay for the cost incurred. I asked how much was it going to cost and I was told $375. Although astonished at the high cost, I agreed to pay the $375.Once I returned home, I was told by my wife that the technician found the part in his truck and completed the job in less than 15 minutes.I was really upset at the cost of the service and wrote to Roto Rooter of my displeasure. If anyone wants to get ripped off, Roto Rooter is the company to call. $375 for less than an hour of work and a $20 part.
My wife called to acquire a price to installed a cooler, fix a toilet, and check the problem with the dishwasher. The estimate was to free. The fellow charged me $325 and all he did was freed up the garbage disposal and could not give me an estimate. He arrived 4 hours later than stated. I ended up paying $275 as he gave me a coupon I never saw after I complained. They falsified the statement to my wife they would provide a free estimate on the spot. I would never call this company for any reason.
We had a kitchen sink get backed up pretty bad. Darren was fantastic. He showed up on time, had a great personality and talked with us through the entire process. I highly recommend him to my friends and family.
Dyan Peterson
3 months ago
The guys showed up on time and were very professional and polite, I totally recommend their services.
Janice K Walters
2 days ago
Kris is so understanding about working with older homes, and how they were built. We enjoyed hearing about the materials used, and how that effects the present.
ralph osborn
2 months ago
Thomas Mitchell did a great job.
He did not give up until he had achieved success. It was not easy but he persevered
Thank you, Thomas
Darrin Brown was very professional, was in good communication with throughout the process; obviously his 20 years of experience showed in how he handled every aspect of the job.I haven't had a working shower and so forth for 4 days, so it was very much appreciated!Thank you, Roto-Rooter and Darrin for a job well done
Eleanor Ingram
a year ago
Parker was very friendly and professional. He called to let me know when he would be arriving and showed up when he said he would. He examined my problem, recommended a solution, and gave me a quote. When he returned the next day to perform the work he made sure the job was done correctly. I would ask for Parker again if I have any other plumbing issues.
Keith Hodges
4 months ago
Excellent service, kind, detailed. Will call fir Jalen’s service again. Thank you very much Jalen😂🙏🏽.
Cindy Jorgensen
6 months ago
Cleared our main drain and were able to get here same day. It is pricey BUT this drain was stubborn and these guys stuck with it until it was clear. We have a 1947 house with old plumbing. They were so helpful and sympathetic. They rocked it and saved the weekend 🙌 Thank you so much! 🙏
The technician Alejandro was fantastic his manager though not so much Alejandro was great I have nothing bad to say about him he fix the problem and I thank him. The manager that came out to check on him had a very bad attitude told me he could not fix it and I needed to have somebody else to do it you need to check him. I give Alejandro five stars
Susan Erikson
2 months ago
Unplugging my kitchen sink - it was an emergency - my husband is very ill. Could not have had more professional. timely work done!
Dianne Marcotte
3 months ago
Brandon was exceptional. He arrived in the small pocket of time I needed before traveling, and was so polite and informative. Inna only repaired my system quickly, but provided me next steps with the city for additional proactive steps to keep this from happening again.
Fantastic help within hours of an emergency septic tank problem. They went over and above to come out in a bad storm and help me figure out what the problem was. Amazing help for their tech.
They attempted to unclog my sewer line and couldn’t, so they sent a camera down and thought my pipe had collapsed. After digging it up it wasn’t collapsed, they just didn’t make the correct turn in a pipe intersection, so I paid for nothing. Pipe still clogged, they never followed up or came back to actually fix the issue and I found someone else 1/4 the price to do it right.
Jane Macaluso
4 weeks ago
Thought I had an outside leak but turned out my neighbor left her water on and the excess water was on my property. I was not charged.
Stefany Guzman
3 months ago
Jason broadcasts services my house and was able to help me he was so professional I highly recommend this company and Jason thank you guys
Jeff Everett
2 months ago
Thomas repaired the 1/2 copper service line quickly and efficiently. On time and courteous and professional.
In modesto My technician was named Gabriel, and I have to tell you while it might be a bit expensive I couldn't have asked for a better experience. He walked me through everything, went above and beyond due diligence and had exceptional customer service. This man insured I will come back for any future issues.
5= Excellent!Fernando was exceptional he was so informative and had great customer service. He answered all of our questions and all of my daughters questions about our plugged shower drain. He was so knowledgeable and courteous.... we can't thank him enough and due to Fernando's recommendations we will be doing the hydroflush on our pipes next year! Many thanks Fernando we appreciate you wholeheartedly!
Diana Douglas
7 months ago
The technician, Jalen was great! And Monica, who scheduled was very prompt in and very helpful. However I didn’t expect the higher cost. It doubled since the last time we had them out. Overall, happy with the service.
Adam was the service rep who was very professional. Yes, it is not cheap. But you are paying for their years of experience and equipment. I will use them again!
Parker came to fix a leak in one of our toilets. He was very friendly and professional. He took care of the problem and explained everything very thoroughly. I highly recommend Roto Rooter!
It is never fun when you have to have a plumber come out and clean out your overflow from your sewer. But I give mad props to Eric for putting his hands all the way down and that icky nastiness and 100° weather.
Mike La Force
5 months ago
The tech ( Marcus ) was punctual , friendly , and a consummate professional. Price was a little higher than DIY , but it was an emergency situation , and I'd anticipated that . Would definitely use this company again !!
I called at 10:00pm and got the 24 hour number. They said someone would be calling me with an eta in a few minutes. I called back 45 minutes later and oh no-one called. Let me put it through again. No one ever called. When I called the next morning, they said it must have been someone else. No it wasn't. It was the number on the website. Not only that, 9:30am this morning I got a call from a Root Rooter plumber saying he was at the location. When I called I got oh they are a franchise, not our problem!!!!!! Are you kidding me!!!
Roseanne Alm
4 months ago
Jalen was SO nice! He made the whole experience bearable!
Darren Meurer
6 months ago
Fast courteous service. Ran the snake, unplugged the drain. Made recommendations on how to maintain the line.
Our plumber, Robert Gutierrez, was friendly, knowledgeable and got the job done asap! We were very comfortable with him.
Richard Wright
4 months ago
Prompt, thorough and VERY professional! Another excellent experience with Roto-Rooter!
Nathalie Sorensen
8 months ago
Justin was on time, friendly, professional, customer oriented,
efficient and a man of his word. He went above and beyond by giving me recommendations for sprinkler repairs.
Dianne Couvillion
4 months ago
Christian is a wonderful young man who fixed my plumbing issue fast and painless
Thank you
Milanna Meyer
10 months ago
Overall okay. Initial appointment with Isaiah was good; however I had to call several times to determine if the next crew was schedule to come out only to find out they were not. Not proactive and keeping we update on changes. I needed you more than you needed me. Paid a great deal of money for fix based on diagnosis of problem. Also Isiah said project manager would send warranty and I have not seen it. Now I will have to now audit that. I have a sick family member I care fore and caregiver don't need more tasks.
Pam Rodriguez
4 months ago
Excellent and super quick service. A technician showed up at my house an hour after I called. He was professional and took the time to show me the issue and what was needed to repair my garbage disposal.
Charles Auzenne
a year ago
The technician was great I didn’t mind paying the service fee which was $70 but the price that Roto router wants to charge in my personal opinion is ridiculous The price to change my waterline feed to my house is like 40 feet and they want a crazy amount of money
Jocelyn Morales
5 months ago
Donte helped us by fixing our sink when it was not draining! He was very professional and nice enough to explain to us how we can potentially prevent our sink from not working in the future. Also loved how puntional he was, and how he updated us how far he was before arriving. As someone who works from home that was very helpful in gaging my work prioritizes for the day. 10/10 would recommend.
Perfect, came on a Sunday - same day I called for a backed up kitchen sink. Fixed problem, entire process less than 30 minutes.
Adam Rodriguez was excellent, he went above and beyond on a difficult job, late at night on a Sunday, staying into the early morning to get us taken care of. Thanks Adam!
These guys get an extra star solely because they gave us a free consultation and because the workers that came out seemed pretty cool. Other than that the prices are way too unreasonable. I'm not sure if they tried to upcharge us because we are newer homeowners or because we look younger... but we got multiple estimates and the next most expensive one was $10,000 cheaper. AGAIN TEN THOUSAND!!! Unfortunately we aren't from money like that so I don't know who they are servicing that can afford to pay prices like that. Do your due diligence.
Darin and his team of Eduardo, Megan, and Peggy did a great job of drying out our flooded bathroom. Speedy, efficient and very communicative to me during this tough ordeal. Will recommend to others!
I called the San Fernando Valley number & was transferred to the Lancaster area franchise Linda who assisted my initial call. (Maurice) Tilden arrived super quick, despite only calling 2 hrs prior, and was covid safe upon arrival. He diagnosed the issue in 5 mns & got straight to work. For an emergency call, the price was ok considering he had the blockage removed in about 45 mns, since it was so far down, & they showed up so quickly. Pleased with his politeness, service and happy I can use my sink again.
Nicholas Gregoire
2 weeks ago
I called due to having my septic system not flowing out to the leech field to drain. I had the septic system pumped prior to Roto Rooter showing up, with the intent of them scoping the system and possibly hydrojetting the system if needed.When the second individual arrived with the appropriate tool (scope), I was charged about 500 dollars to scope my pipes, to assess the issue. However, there were enough roots in front of the leech field drain pipes, that they couldn’t pass the scope. They attempted for all of 30 seconds poking the roots with the scope, with no attempt of removing roots at all. I’m frustrated by their lack of effort to complete their task, yet still charge the 500 to “scope.” After they left, I used subpar garden tools to remove enough of the roots, to comfortably pass my hose to assess the drainage. Removing the roots took all of 5 minutes, 5 minutes that Roto Rooter did not take to try and complete their task.The individuals who showed up were kind and punctual, but the lack of effort was frustrating.
Bad experience and expensive because Tech could not find the problem . He made holes in my wall then left. Over charged for what he did not fix the issue. Promised me to come back the next day with his boss along with video tool to find the problem, and they never show up.
Nadinemanuelle Logan
5 months ago
Tony was very professional and helpful for the inspection of my leaking toilet. After 1mn of checking he found out right away where the issue was. I will definitely recommend them.
Don Christian was outstanding! Great service for my mother in laws house! Professional, courtesy and a covert mice person who did quality and timely work! Recommend Don highly!
Plumber couldn’t resolve the issue. Seemed unwilling or not wanting to eliminate other potential causes of the issue. Company did a port job of dispatching tech to my house, he was supposed to be here between 9-1000. I had to call and the company dispatched the tech to my house after 1000. As mentioned, couldn’t resolve issue, seemed to lack basic pluming experience and then called his manager who suggested that we utilize high pressure to clear the potential issue and then camera the pipes for an additional cost of $2200. All and all not impressed and the issue wasn’t plumbing issue was not resolved.
Margaret Maravich
4 months ago
Dave Wasko was my tech…everything about him was professional…kind and caring…he di an outstanding job…I’m so grateful and thankful….thanks again Dave …!!
Seven Hang-Yang
a year ago
2 stars for coming out the same day (Monday). Technician took some photos and left without much for us to go on. We didn’t receive an estimate until Wednesday afternoon. It was really unfortunate since it was a line repair that needed to be taken care of asap. When asked on the phone when we might get an estimate, was told it could be “a few days” which in truth doesn’t help the customer figure out what to do. Do we wait? Should we continue looking? Ended up going through another company who came out, quoted at visit, and scheduled for repair immediately. Wish it was more clear so customers had some idea on what to do. Hard to be left in the wind.
Rick Spradling
7 months ago
Fernando came out on a Sunday evening and Holliday (Jan 1st) to clear a plugged sewage line. He ran the Snake for almost 4 hours and finally got the plug. He was on time, courteous and professional. Thanks Fernando & Roto Rooter!!!
Toni Babcock
11 months ago
I was quite impressed with professionalism of both Don and LT who worked on my sewer problem. Also they tolerated my constant questions about the job and what was wrong etc. I'll call again if need be.
We had a water leak in our bathroom over Easter weekend. In order to stop the leak, we had to shut off water to our home.I called Roto Rooter to come out and replace my angle valve. The part was already off the water line (compression fitting included). The plumber was in my house all of 15 minutes…he just had to screw the new part on.They proceeded to charge me $450 because that’s what I “agreed” to. I agreed to that number not knowing what work needed to be done. The guy was talking about soldering a pipe, potentially cutting a hole in the wall, etc. which he didn’t have to do. He replaced an angle valve. An angle valve might cost all of $15.It took four days to have anyone return my call. The guy justified his pricing by saying it cost him $100 to drive to my house, he had to pay worker’s compensation to plumber among other absurd claims. I pay worker’s comp as well, it isn’t overly expensive.I would not recommend this company in the slightest. Find someone else, maybe a local small business.
The tech sent out was nice and polite. He was unable to clear my clogged pipe, though. Was not willing to remove the toilet and send the snake down the main sewer pipe. He called his office. Then said they advised me to put in a 2and clear out ... for $2600 bucks!! Outrageous price. If he had been able to clear the line it would have been $275. I called another business and had it fixed the next day. Their prices were less than half than Roto-Rooter. They even cleaned my tub before they left!
Robin Poolharris
7 months ago
The company sets rates that are excessively high during holidays because they know they can get it. The plumbers they are hire are great. I won’t use Roto Rooter unless it’s an emergency because they charge more than anyone else. So, during a lifetime, Roto Rooter gets big paydays for small amounts of work for holidays and no other work from me.
Roto Rooter couldn't fix the clog, but Juan & Matt worked very hard at trying to do so! Those two guys were wonderful !!They did located the clog, with their camera (VERY PRICEY !!) & our regular plumbers came the next day and resolved the problem.I AM STILL WAITING FOR A RECEIPT. Which would be much appreciated.
Michelle Abernathy
7 months ago
He was on time got the clogged fixed quickly. He answered all my questions , he was very informed and professional
Alex Sheridan
8 months ago
Very nice and experienced technician. Cleared my clogged drain and discussed cause/effect of what happened. He did not clean up the mess he made on my kitchen floor. Red clay dirt from the equipment and nasty drain sludge was left behind for me to clean up. For $325 to clear a drain (took about 15 mins), I believe it's important to clean up the mess.
They would not give me an estimate over the phone for unclogging a bathroom sink. Waited two days for the appointment. Was told someone would be there around 9. Technician did not arrive until 11:30. Technician walked in looked at the sink and said it would be around $300 to unclog it and $150 for the second sink. Technician was polite but that is too much for unclogging a sink. Had it done by someone else.
Royal Highness Collection
7 months ago
Thank you, Joseph did an amazing job, very professional gentleman. He deserves a raise $$$. I rate Joseph Chavarria a 100% out of 100%.. Thank you for your services & have a Happy New Years 👌👑
Quick and easy did a great job!!!
Kitchen sink works great.
David did a great job getting job getting the drain open after the other company yesterday said it could not be cleared.
Marcella Phariss
11 months ago
Ryan was outstanding. We opted not to replace the disposal but he was superb. Very honest and extremely helpful/informative. We will definitely choose Roto Rooter for any future plumbing needs!
Run away from Roto-Rooter! Carl came out same day I called had a pretty good size commercial project and shared plans for accurate pricing. Carl, however did not do the work for us, and sent other techs to jobsite including a project manager. We were initially happy with pricing and we were told quote had been provided according to plan. Then the price increased to double, and I was told that we had to tell them what we wanted, when we hired them as the professionals and provide three different technicians including project manager. Project Manager Lizandro or LJ as he prefers admitted not quoting according to plan, and now expected us to pay. The branch manager was even worst I thought he would work with us, I even offered to pay for any additional materials. And stressed out how I shouldn't be held liable for the miss quoting of his professionals. Ultimately, we were asked to call someone else, which was completely irresponsible and unprofessional!
Timothy Schmidt
a year ago
While I cannot comment on the quality of the finished product since it is still a work in progress, so far I have been very pleased by the professionalism and responsiveness of the entire team. I mainly have worked with Eduardo and he is just great. I suffered water damage and they have come out when promised to dehumidify the areas that have been affected. They answer their phones promptly and they are friendly and professional, as well as knowledgeable. While I don't like the circumstances around the situation, I am very happy I contacted them. I will update this review when the job is finished.
Consuelo Griffith
3 years ago
Your representative is an honest man and did the job well. He did what he has supposed to do first, listening to me leading to this problem, and did try the basic procedure which is kind of him and my problem is solved temporarily for now because the whole thing really needs change. I need to contact my landlord if he would agree to pay for those. All in all this guy is an A+ to your company. He is really good. I thank him and your company for your excellent service. This is the second time you did serviced this address with even the first one, did an excellent service too. That one, fixed our toilet stuff, he did it and again I thank you.I really appreciate it.
Maureen Flores
a year ago
My experience was fantastic. Martin who did my plumbing was super nice, very experience and did a wonderful job. Martin is one of the kindest people i ever met. Thank you Martin for doing such a wonderful job.
asian ninja87
6 months ago
Rene and Nelson were very good at their job and I would highly recommend them and this company if you are in need of excellent plumbing service. They were very helpful and deserve a 5 star rating.
Never on time, they can be 5 minutes away for 45 minutes or plain not show without explanation. They do not give timeframes for arrival most of the time, you could be waiting for them all day. Asked and was told i would get camera footage from their pipe camera to show me issues, never got; asked for written explainer of issues from project manager, was told it would be done, never got. Tried to charge me 6500 for repairs that were free under city responsibility, for a different repair they said they'd charge me 1500 for a water line repair if it didn't take them too long, or 1800 if it proved difficult; it's a repair anyone can do for $40 but had them do it as wanted the warranty on the job. Had already dug up and exposed the entire pipe for them, took them all of 10 minutes of actual work and about 90 minutes of trips to home depot as he got the wrong item first time for repair. Still charged me 1800... So to recap, will either waste much or all of your day, if they show at all, will promise things they'll never do, lie to your face and charge you as much as they possibly can, possibly even for things they know you can get done for free by city. Don't ever use these people, ever
Josh King was professional when he arrived. There was a problem with getting him dispatched. He received the initial info about my job, but then waited over two hours to be dispatched. There was some sort of communication problem between himself and the dispatch person. Josh did a great job!
I am satisfied with the work done by your employees. They were courteous and easy to talk to. I wonder why the high pressure water jet wasn't brought out to job site in the morning, since they can't use a snake.
Called for backup drains. After 3 days of visits. Finally they sent a septic pumping company and we spent $700 all together. They first $350 just to try to run a snake through the shower 5 minutes tops. Paid cash and never got a receipt. When we asked they said they would apply to work completed today ( cameras etc) but the tech never even came back with the septic company. They told us it would be first thing this morning and they didn't show until after 3pm. Will never use Roto again. Very disappointing. But they seemed nice?
Alissa Brashaw
3 years ago
All the guys in the team were very friendly. They move quick and are in and out. In our case we have old plumbing. We had the first guy Shawn come out and take a look. He said we would need a camera guy to come out. Camera guy John I think came out and said we would need the pipes to be jetted which was $1800. We had them do that and the pipes are actually draining perfectly now. He said we would need a total sewage line redone because the jetting did not work, and the Cost for that would be $27,800. Wasn’t too sure about that price but we plan to add on to our house so maybe down the line when we do that we will get a second opinion and go from there. It sounds quite expensive to be honest. In total we were charged for $2,250 for the camera, toilet seat removal, and the jetting. I’m sure we paid for labor in there as well. The one thing I’m not liking is that I did not receive an invoice for what I paid for or a layout of the costs. After I paid they said they will email the invoice in two days...shouldn’t that be before you pay? I’m also pretty sure Shawn the first guy, told us that if we got anything else done the camera cost which was $498 would be removed, which it wasn’t I know because the jetting was $1800 and I paid $2250. I think their costs are very high for asking us to pay 28,000. The invoice for this estimate did not even break down the costs. They were very friendly and hard workers for sure but I feel like maybe they thought we were a young couple and they could get over on us.. I probably won’t use them again due to the nature of not getting an invoice or a breakdown of expenses before hand. But I cannot complain much due to our lines are now working fine and there is no longer a backup when we are running all of our appliances and shower. I would probably go with a small business next time and pay a family $2,250 rather than a corporation.
Salvador was professional and knowledge on products . He gave information on maintenance and the prices were very reasonable
Vanessa A. Booker
a month ago
These guys are 👍 GREAT. They do a beautiful job.
We as homeowners have used RotoRooter for a few years. LT is my first choice of a service tech. He and his crew are on time, break down the problem, give you a couple of options to handle situation. Always work efficient, and respectful. I always recommend RR
Our technician was Donte. Beautiful customer service . Was as nice as can be. Answered all out questions.Took care of our issue efficiently and had everything done in no time .He turned a stressful situation into a pleasant experience.Very happy I called them and will do so if we ever need them again.Thank you Donte. !
Cedric Hughes
5 months ago
Fernando is his name… very nice and professional. I would definitely use there services in the future but hopefully I want need to. I will definitely tell anyone in need of these type of services to start here and don’t waste your time…
Christina Wolfe
a year ago
The guys were very nice and respectful of my property. They worked thoroughly and quickly.
The area was treated by restoration. I am happy to have this problem resolved! Thank you Andrew and the team of Roto Rooter!
Olivia Breadly
a month ago
This Company is Really good.They are Helpful, Friendly, Polite, Honest and Professional People.I called them, and they Came Very Soon to our home.It's A Great Company.I am Very Satisfied with your job, thank you Very Much for your Service in our home today.Praise God for Guiding me to this Company and Sending the Right People to Solve our problem.With my Best Wishes.Have A Great Time.
Harry Spanglet
4 months ago
I had a sewer line clogged and called Roto-Rooter after checking with a local plumber, who said it would be 2 days(!). Person on the phone (Sonia?) was professional and nice, and got back to me fast with an accurate time estimate. Jalen showed up an hour later and was great - assessed the problem and had it fixed in 20 minutes, and was a fun guy to talk to. Definitely satisfied with the experience.
I called on Monday 21Feb for an estimate they scheduled me for Tuesday 22Feb the next day. I asked if they had anything today the 21st and i was told no they did not. They showed up on Monday the 21st, the day i called and was told they were booked. HummmmWhen I emailed questions about the job NO ONE replied back to me. I guess they didn't want the job
Napoleon Monce
a year ago
Called another company first, but they could not schedule me for three days. Called Roto-Rooter and they were able to come in a few hours. Carl T. was great! He is very professional, courteous, and knowledgeable. He made sure everything was in working order before he left and no mess was left behind. Next time I will call Roto-Rooter first!
Coletha Browning
a year ago
I was pleased. Just like they advertise they do free inspections/estimates. I have a home warranty, but that company couldn’t come out before Tuesday. I was prepared to pay today. The plumber who came out diagnosed my issue and stated I would need a new faucet. Had I had one on hand I would have paid for him to install it, but instead I thanked him for his time and offered to pay, but he reminded me that the estimate was free and left. Not sure how much longer I’m gonna keep this home warranty because I can’t choose who I want to provide service, and I don’t like the idea of having to wait 3 to 4 days to get help. I’ll just call Roto-Rooter back if necessary. I don’t do shade tree mechanics or handyman any longer. Those repairs never hold up and my faucet has been replaced more than once.
The technician arrived and without a mask. The job was to install 2 new (kitchen/bathroom) faucets. He had to go outside to his van and call someone before providing an estimate. He came back with a quote of $700.00. He didn't breakdown the cost, warranty, etc. Just said $700.00.I give Roto Rooter no stars because it took more than two days after the appointment was scheduled before I received a random text stating the technician was on the way. The one star is because I couldn't post without it.
Stacey Warren
7 months ago
They didn't show up at their scheduled time and didn't do anything when they got there other than tell me my water damage needed to be inspected, which is what I thought they were doing. They didn't refer me to anyone or clean the mold. They didn't do anything.
Peggy Rossell
9 months ago
I was very pleased with the service I received from Ryan. He was very professional and very courteous.He did a wonderful job he explained Everything to me. He took the time to show me what he was doing and why, and he explained that a technician with the camera would be there the next day so that I could see that everything was cleared out fine. I’ve used other companies before but the professionalism in the attitude that Ryan portrayed to me makes me a Roto router customer from now on. The next day Clyde showed up with the camera, and he also was polite and courteous and professional. He explained everything to me so that I understood what it was and what was happening I was very happy with him also. Thank you
Rotorooter scammed us for $1800. Do not use them. We had a sewer line back up into the house and called them to clean out the line. The quote was $350 to come out and run the snake down our drain. A little high but ok. It was a weekend. After they finally showed up a day late, and put their standard machine down our drain, they told me that the rotary cable would not work. The tech then proceeded to tell me that we needed to bring in their high pressure water blaster for $1800 because the line was still plugged with grease and the rotary cable could not remove. I asked the tech if he was sure the Rotary cable had made it out to the end of our sewer lateral and how we could tell. He didn’t have an answer except that he had been doing this for three years so.....he just knew. I accepted his word and agreed to the $1800 charge. This hydro blast service would also include a video of my pipe. Upon completion he tells me that the lateral was good to go and that they had found it was plugged with tampons. I was confused by this comment and asked to see the video. He told me that the video rig had already left so we weren’t going to be able to see it. After reflection, I realized that the drain was not plugged with grease at all but really with paper products and that they should have been able to easily remove with the rotary tool. The next morning I called customer service to voice our concern and was told we would be receiving a call from the branch manager. We did not receive a return call. I am planning to file a complaint with the State Contractor’s Board.
Mike Atkison
7 months ago
Roto Rooter came through big time on Christmas Day. We had our drains back up in our coffee shop and needed expert, emergency service. The Technician, Billy Jenkins showed up within 20 minutes of my call, on Christmas Day. Billy was on time, polite and very professional. Within minutes, Billy was at work and had our drains flowing perfectly. If Billy had not showed up, we would not have been able to open our doors the next day. Thank you Billy Jenkins, you are a blessing!!!
RoxsAnn Merschdorf
3 years ago
Haven’t needed plumbing services in years. So when I had a clogged pipe, I reached out to Roto-Rooter. So glad I did! They were super responsive on a Sunday night and the technician, Ryan, was awesome-professional, friendly and very knowledgeable. He had everything running smoothly in no time at all.
Sean came over and did what needed to be done. The last company that came over couldn't resolve the issue so they did a temporary fix. Sean explained all that needed to be done and followed through. Myself and all my family will be calling Roto Rooter for all plumbing issues. Thank you again Sean!
The dispatch service staff weren't helpful but a shift manager solved the issues by sending Ryan Hormel to clear our draining troubles. He was attentive, knowledgeable, timely and throughout. Thanks Ryan!
I had the pleasure of working with Gage and LT. My situation was a little but these guys helped me and got the issue handled. We had a major back up and turns out it was in the city mainline and not my own. Through Gage snaking the line and LT working the camera to inspect it, We identified the issue and the city flushed their lines. We are still clear and all is well so far. I would recommend these guys as they are professional and very helpful. Thanks Gage and LT you guys are great.
Eliany Guillen
6 months ago
Had the be BEST experience with OscarHe was really patient with me.He's really well knowledge 👏Thank you so much Roto-Rooter for sending Oscar to fix the problem you guys are Amazing 👏
Melanie Salwasser
4 months ago
Alex was very professional and did an excellent job.
We had a leak on the kitchen faucet and burnt out the garbage disposal switch. Our repairman Steve Pacheco came out and advised us the problem. He was on time, friendly, very knowledgeable and informative. A pleasure to do business with.
Domingo arrived at the time stated and was very professional with his communication regarding what needed to be done to clear the drain. He worked hard and made sure that the drain was clear before packing up his equiptment. It was a positive experience to use your company with a very nice and respectful employee for our drain needs.
Judi Charlton
4 months ago
Parker was on time and I was kept in the loop every step of the way.. He seemed to know what to do; however, we couldn't get the water shut off so he had to leave.
Jim Ambrosoli
11 months ago
He gave price of $325 it took him 10 minutes to put 2 buckets of water I think the price should be lower he was very professional and great attitude and gave good information to me
We recently purchased a new kitchen faucet and had it installed by a local licensed plumber we have used previously. The faucet turned out to be defective and we bought a replacement. Our plumber was unavailable to install the replacement, so we called a referral number and were contacted by Roto Rooter. The cost to replace was $475. Two weeks previously, our local plumber had charged us $130 for exactly the same job. Had I not been able to find another plumber for this and the fact that we needed it done today, I would have refused the service.
Arrival was earlier than estimated time which was welcome. Technician looked at one of two cleanouts. The recommendation was that the cleanout needed to be replaced as it was only one-directional. Technician left and said somebody would provide a quote to install a two-directional cleanout and then clear the line. Contacted another vendor who arrived within 30 minutes which was extremely fast. He looked at the two cleanouts and said he would prefer using the other cleanout. He pulled roots out the line. Problem resolved. I told him about what Roto-Rooter was saying. He responded that it seemed that Roto-Rooter was either just lazy or directed to spike what was needed to be done by requiring a cleanout be installed.
Don C was fantastic and worked hard to find and fix our problem, but wasn’t able to remedy the situation we have. We still don’t know what the problem is and will have to find someone else with the skill to fix. Your service from the second I called until Don C left our home, was flawless. Thank you for trying! Only a 3 star rating because the issue is beyond your company’s service level, not because your company gives poor service.
It took a while for the technician to arrive due to call volume in the area, but Joe was fantastic. Quickly diagnosed the problem and got it fixed. Needed a part and went to HomeDepot and picked it up. The rate charged was pretty high, but I needed it fixed and good trades people are hard to find these days. Thanks Joe for getting it done!
Jordan H was my tech. He was there promptly and gave me appropriate notice when en route. He was professional and knowledgeable and very patient explaining all concerns and actions taken. It was the best plumping service experience I’ve had. Thank you!
The service technician was great to work with. He diagnosed the problem and provided suggested solutions with a range of costs. He kept me informed throughout the process. He was friendly and extremely easy to work with. I definitely will use Rotorooter in the future!
Stella I Shipp
6 months ago
Darrin was courteous and polite. He explained the problem and what he needed to do to fix it. He was very pleasant and informative. He did a great job and we would be glad to have him fix other problems if they arise.
Derek was honest in his assessment of our situation and recommended that we not do the surveillance we planned. Although he was happy to do the scoping, he felt it would be a waste of our money. No cost for his expert opinion!
Ryan was very professional and friendly. He explained everything he was doing and he also quickly determined how to fix our problem. Ryan is a very good communicator and has a pleasing demeanor and personality. Is a great representative for Roto-Rooter.
Very good experience, they arrived really fast and he got right to work. Told me all that was going to be done and gave me a quote. He took his time and did a fantastic job.Had me look it over as well to be sure I was 100% satisfied and I was. Very nice to do business with you all.
Kathleen Gilbreath
a month ago
For a 20 minute service call to unplug a toilet on July 3rd at $429.00 is a rip off. We understood there would be an extra charge for night fee at $79.00. But $350 for 20 minutes again with travel time is a rip off!!!
Eduardo Arteaga
6 months ago
Great service. Responsive and quick. Marcos, our technician, was knowledgeable, helpful, and great to have in our home. Friendly service. Definitely will use them again and request our same technician.
Anna LaMattina
a year ago
The service tech Aaron was awesome! He was honest and knowledgeable and got the job done in a timely manner! Will definitely use them again!
Edward Woodward
a month ago
Just moving into our home, we had a few unexpected but small items to address. We called Roto Rooter and they sent a wonderful, kind, professional man named Mike Torres.He came during the same day and completed his estimate. We contacted Roto Rooter on other time just a few days apart for another item. He was so nice and professional. We want to keep using this company and Mike. If you have a plumbing issue call Roto Rooter, you will not be disappointed.
Kelly Mahoney
10 months ago
We called 3 plumbers to come fix the plugged drain in our medical practice, but they were too busy. Roto Rooter to the rescue. Gerardo was very thorough and made sure the chronic issue wouldn’t happen again. He took a photo of the sludge he pulled from the drain and explained that snaking it just pushes the gunk around. He made recommendations in case it happens again. He was extremely professional.
Jennifer Apps
10 months ago
I called on a Sunday night and they were out on Monday when I asked. Darren was professional and very knowledgeable. My sink was repaired quickly and he left no mess!
Quote for service was twice the amount of other companies. Was quoted $1500 for a hydro jetting of main pipes and local rotor companies were offering same service for $800.
Linda Gates-Castillo
2 years ago
The initial service guy was great. He explained everything clearly and his quick response to our needs was very much appreciated. Very professional and polite. However, we were not given a receipt for our payment, not any type of paperwork concerning the terms( ie guarantee on work performed) a manager was also here, and informed us about a long term resolution to our problem which was quite expensive for our budget so decided to decline on the additional work and expense. At that point the manager seemed irritated and just packed up his equipment and left without saying goodbye or anything. Not good customer service.
mollie simmons
8 months ago
Monica was very responsive and professional and Parker went above and beyond to help me. He was very thorough, professional and nice.
George Lester
6 months ago
RR is easy to contact, responsive, and they always have someone here when I need them. The work done
is always top-notch.
Samantha Campbell
a year ago
Older house. Every few years my pipes will clog and everything backs up into the garage. It’s pretty much a nightmare. This is the 3rd time I’ve had them out in a 5 year span and they always exceed my expectations. Really appreciate it guys. Thank you. Will def use them again in the future.
Andrew Gemigniani
3 months ago
This company never fails and their team members are awesome.
Nicole Cornell
a month ago
Dylan Haymond came out super fast for a toilet clog that happened on the Fourth of July! He was very professional and nice!
Ita Quattrone
6 months ago
I had emergency sewer problems that caused flooding in my bathroom and other area of my house due to the heavy rain and storms recently in Sacramento. Had to call Roto-Rooter Plumbing & Water Cleanup in the middle of the night. They sent their excellent technicians Joseph Pierini, Joseph Buckingham, and Clyde Ashley the next morning. Glad to use their service during my emergency needs! Thanks much for giving me the priority to stop the flooding in my house! I recommend everyone to use their excellent services!
Kim Robinson
3 months ago
Best customer service ever. Timely, Friendly, Professional and kept in communication from the beginning of the project to the end. Made sure I got the best deal on my water heater. I highly recommend them for needed services.
Lawrence Fox
5 months ago
Fantastic service and repair. Timely and efficient. When the toilet doesn't flush ... it is a conundrum to be sure. But now all's well. MOST appreciative for the service and the man on the job who completed the task. Yeh !! Thank you !!
Employee Saifuddin was very nice. Got the drain cleared! Tried a few other smaller companies that couldn’t find the time to come, thank god Roto rooter came to our rescue!
$395 to snake out something I told them would take less than 7 minutes. It took less than 5 minutes for him to do it. That is with getting the equipment out. It was right at the front exactly where I said the issue would be. The rest of the time was spent having them try to sell me on more expensive options we had already said we don't want and can't afford. No, didn't seem to register. It's not a holiday, there was no travel time expense and it wasn't a difficult job. There was also no reason to have 2 different people show up in 2 different vehicles to try and convince me to spend more when I know what the problem is. If you're going to charge someone that much money at least bring your own way to power your equipment instead of adding yet another expense for the customer. At the end I asked why the price went up. He said it was because we need to replace the pipes because dirt can get in and roots. They didn't pull out any roots or dirt. Just a hairball right in the front. Replacing the pipes is something they have commented on before and again this morning before even doing any work. Last time they charge $700 just to look at our pipes and not fix anything. Cleaning the pipes is another thing they tried to get us to do for $2,000 this morning. So beware. If you don't do the expensive things they want you to do, your price will just keep going up. Find another company and save yourself the hassle. $395 for a few minutes of work and repeatedly saying no is not worth it.
Anne Lorraine Stock
7 months ago
I called RotoRooter first thing in the morning. They answered my call first thing in the morning and put me on the schedule for same day. I appreciate the fast response time and the notifications I recieved upon arrival. My technician was Albert Gomez. He was extremely informative during the whole process. He disclosed everything up front that needed to be done & discussed what he was doing it while he worked. I was worried we they wouldn’t be able to squeeze me in close to the new year, but that was not an issue. The job was completed and my kitchen sink no longer is clogged, older parts that were corroded were replaced, there is no more leak under the sink. I’m very pleased and thankful for a job well done.
Thank you Good service and happy work Thomas!
nashvy castillo
4 months ago
This was the second time I've had a backup both times I got the same technician. BROCK NEAL is the best, very professional and thorough with his work, he gave us a full breakdown on what the reoccurring issue was and how to resolve it, he even got his supervisor here in a timely manner to run a camera through. Roto Rooter has a really good technician, thanks a lot
Heather Starkey
a year ago
Had a main drain clog and called around and this was the first company that could come out same day and they were even early. Super nice fellow and I can flush my toilets again! THANKFULLY! Will call them first next time plumbing services are needed, for sure.
Daniel Shuler
5 months ago
Despite being a bit pricey, Roto-rooter was prompt professional and skilled. The two staff were personable and explained what they were doing and how it was going to help every time I asked. Hopefully I never have to call again but if I do run into another problem they will be at the top of my list.
Jessica Mazzeo
a year ago
The plumber came late after calling from Walmart. He asked on the phone what the problem was with the toilet almost as if he was deciding if it was an emergency or not. Then tells us if we want him to tighten the screws on the back of the toilet it would be $350 and that wouldn’t guarantee a fix. Not professional or helpful at all. Also, it would be nice if your company would wear booties upon coming into peoples homes. I had scheduled this appointment around 2:30am to get a 6:00am slot and it was almost 11:00am when he got there. I called Roto Rooter because my first experience with you guys was great but not this time!
I needed to have my kitchen line cleaned.
Enrique showed up on time and got it fixed. Will use Roto-Rooter in the future.
Juan Corona was polite, friendly, and very thorough.
Colleen Morrissey
3 years ago
Timing was a little off (we ended up with 3 appointments over as many days, and 2 were delayed) but Nate and Clyde made sure our job got done right. They were excellent communicators and rolled up their sleeves alongside the other techs who participated. They had the drive to solve our difficult problem!
We had a wonderful experience with David! First off, he arrived earlier than expected, which was great! We have a very old home and he knew exactly what he was looking for and what he needed to do. He gave us multiple options and exhausted all efforts until our problem was fixed. We only have one bathroom so this was a must for the weekend! Thank you David!!! And thank you Roto-Rooter for your quick response!
Alejandro came out to our house and quickly diagnosed our problem. He was extremely courteous and informative. He was so nice, and not pushy. Alejandro is welcome to come over and have Thanksgiving dinner with our family.
Brittany Mason
7 months ago
We had a very friendly and quick service to remove a flushed marker that was causing issues. We had a wonderful tech who was helpful, quick, and explained each step before completing it.
Isaiah, was very professional and knowledgeable, very nice person. Used torch to heat up old galvanized pipe to be able to take off old facets.
Whitey Dogger
6 months ago
We were freaked out. EVERYTHING about our experience was AWESOME!
Took care of everything. No extra charge on Super Bowl Sunday. (At kickoff). Great service. Came quickly. THE NICEST guy (Thomas) who was so professional AND kind. We feel Blessed with their help!
I clogged my sink at 8:30 pm at night.. busy mom of course not paying attention. Called the 24 hour dispatch services and they offered to come that night or in the morning. I selected morning, expecting for someone to arrive no later than 2 pm. Well they messaged at 7:30 am of their 8:30 am arrival, notified they were in route at 8 am, and arrived by 8:30 am. Provide free estimate. Not only did they unclog the first issue but out we had 2 additional clogs in our pipes that were causing water to fill our lines.. cleared up 90 feet of 100 feet of of pipe that would have cost 1000 to repair very soon.Professional and awesome customer service!
Gregory Jimenez
a year ago
Ryan is very professional and courteous. He explained everything that needed to be done and anything else to watch out or in the future beings that this house is A very old home. 63 years old just to mention. Definitely would feel comfortable with having him again if I needed any service in the future. He is definitely an asset to the company And hope that he continues to work with your company in the future as he is definitely a positive image of what your company stands for. Also the ladies in the call center that I talked with today were courteous and worked hard to make sure that things could accommodate my schedule as well today Even with it being a holiday weekend. Thank you again for my service today.
Carol Thomas
7 months ago
Very courteous and professional. answered all my questions and arrived per scheduled time. we didn't buy the services as it was way too expensive.
Extremely happy with the service Ariel provided. Was a weekend night service and he showed up sooner than expected and completed the repair quickly. He was a very nice, patient person who understood our situation, and very knowledgeable in his trade. Also appreciate Devon (spelling?), who took my emergency call. Her pleasant nature was calming and made it easy for me to complete my call. Both Ariel and Devon are truly an asset to your company. Thank you Roto-Rooter for having 24 hour services and also for ensuring I understood all costs up front.I certainly will be calling R-R for any of my future plumbing needs.Take care and God Bless! M Sebay-Hill, Citrus Heights CA
Too expensive so I declined the fix. Started off talking about a simple shower valve parts replacement and then he claimed he needed to replace entire shower faucet and that would require drilling because he could not remove the bolt and that he was going to charge an extra 225. I said but the shower faucet costs 150 or less. He said because you are taking up my time. In the end he wanted us to pay over 800 for a job he initially said 550. I already thought 550 was overkill but I wanted my faucets fixed.Next time it will serve your company better if you send an experienced person. Someone from the other company just came and removed the faucet knob easily without drilling and it took less than a minute for half the price. Glad we saw through the BS
Stephanie LeFort
a year ago
They sent out an unable and very evasive plumber. During the scheduling they said they have a camera that they will give me a quote on the work if I don't want it done that day fine they leave then the plumber said they work with the company that will come out with a camera and charge me $750. Outrageous! When I scheduled the appointment I was told from Roto-Rooter personnel that they have a camera as I requested due to the information that the actual water company gave me when they came and checked it out that I need a detector. And I was assured they have a camera and they'll give me a quote the next day. That was like a switch hit to a customer. Needless to say I did not use them and will not.
The tech was pleasant and on time. Not his company, he's paid by the hour. $355.00 for 3 minutes to unclog a Toto toilet.
Paul E. Howard Sr
a year ago
Fast, Efficient and Professional! We had a severe backup in our Septic Tank. Our dilemma was trying to locate the Septic Tank. It was buried in the yard. The last 'living person' who might have known the location ...couldn't find it. Within 30 minutes of Roto-Rooter's arrival, Problem Solved.
Roto Rooter arrived at the scheduled appointment time and quickly solved the water flow problem with the condominium downstairs toilet withing a few minutes.
I had frequent contact from the company on time frame. I was able to see the plumbers location and when he would arrive to my home. Richard was great and showed me what the problem was and what potential issues to watch out for.
nancy Ramirez
9 months ago
This is not a reflection of Rotor Rooter the company- this has to do with the technician that came out- he did not give me an estimate- he went up did the work and came down and charged me 325.00 for unauthorized work. He also did not give me a receipt for the payment. I have filed a complaint with the company.Got a call from a manager-within the hour of tech leaving- he “says” they will credit me with unauthorized work done- I will update my review once this issue is resolved. In reading reviews it seems like this is a pretty regular tactic for the techs- no estimate then hit you with a charge.
Marilyn Koch
4 months ago
Replaced turn on/off water valve and replaced gasket between water tank and bowl. The repairman arrived at my door within an hour of my phone call. Got the job done in no time at all. Roto-Rooter is the best!!
Julie Carruthers
5 months ago
Fernando came on time, fixed the problem, cleaned up, and was very professional and kind. Great job!
Andrilita Rodriguez
a month ago
After having a no show with another plumber and a tenant who was waiting for their plumbing to be fixed, I was desperate and called Roto-Rooter. Someone was able to come out in less than 2 hrs from when I called and there clogged drain issue was fixed in less than 3 hrs from when I called. Their communication was fantastic with updates along the way. The technician was great and explained everything. I'm so impressed and happy after a lot of stress dealing with other plumbers.
Robert Hancock
7 months ago
They fixed our drains in the pouring rain . No complaints . Very friendly great service
Patricia Ward
2 months ago
The guys were great. After digging the trench, the clean up looked like nothing happened. They took care of business.
Hugo Ortega was great.
Had to replace my water heater on a Sunday! He was very thorough.
Went above and beyond to take care of the job and made sure every faucet was working correctly and cleaned up all areas spotless before departing. Thank you Hugo!
Isaiah was knowledgeable, skillful, and polite. He was able to unclog the toilet.
Topline Properties
3 years ago
They’ll usually get there relatively fast and will do a fine job. The technicians are always pretty nice. You’ll pay way more than is fair for anything beyond a quick snake so be prepared for some serious sticker shock if you’ve got a big job. We only use these guys to clear a line in an emergency or to start a quote process. We’ve always been able to find a less costly solution for bigger jobs.
EAGLEKNIGHT1521
a year ago
Very profesional, did very good quality work. They were also the only ones of all the places I called that came out and took care of of Saturday nightmare. It’s funny they all called me back on Monday to “see how they could help”. Thank you Mr. Tilden and Mr. Lee.
Mieko Gaxiola
2 weeks ago
I’m very pleased with the service!
Terry, the technician was great!
Thank you again.
Joshua came out and installed the water pressure valve that I was having trouble with getting. I was missing a piece and none of the stores were open. Joshua improvised and got the valve installed no problem. I would have been without water for the weekend if it wasn’t fixed. Thanks for the great work and professionalism.
Justin was awesome he came out at night and in the rain and got everything working again. He identified the problem so we can get it properly fixed and not have this issue again. They were amazing and incredibly professional.
Roto Rooter sent someone to my house - on a Saturday - within an hour of my call to them.The phone operator was professional and courteous. I received text updates of dispatch and ETA. The technician arrived when Roto Rooter said they would.RR dispatched Tony to my home. Tonny was friendly, sympathetic, knowledgeable, and thorough. Tony got my sewage line unclogged. Tony gets 100% approval from me.
Tyler was awesome and very helpful. Couldn’t have helped us more!
Jennifer Mize
3 years ago
I really appreciate the level of communication that the company had by telling me when the technician was on his way and sending me his photo as well. Lizander and his partner were professional and experienced. They made sure the work was done right so we won’t have headaches in the future.Thank you!
They were easy to deal with, fast, friendly , on time and were able to help the same day! There gps gave me Eta of technician, so i could better plan my day and not wait between 1&5 or between 9am and 1pm. Love them
James Jackson
11 months ago
Woke up to a clogged drain. Called and had a person on the phone in minutes. Tech was here in a couple of hours. Problem solved within another hour. Couldn't be more pleased with the experience. Everyone I spoke with was friendly and eager to help with a good sense of humor. Would def call again although I hope I don't have too
Craven Perez
6 months ago
Good customer service; they came in and unclogged the pipe right away. I would recommend them
Daniel fallah
11 months ago
Eduardo R. and Ryan G. were very professional, helpful and thorough. Would definitely recommend RotoRooter and will use again for next service.
Daniel
Rachael holland
a week ago
Daniel and Aaron and the crew came to our house for an emergency leak underneath our kitchen floor. We had several other plumbers tell us that they couldn’t find the source of the leak. Daniel was persistent, and found the leak on a Friday evening. Very happy with all of the services we received.
Thank you to Devin, the customer service representative who took my call and made me laugh! He was very helpful during a very stressful evening and got us all set up for early morning service.The service team was here bright and early as promised, diagnosed the problem and took care of a major clog! Back in business with minimal down time. Thank you for your professionalism and kindness!
kelly riddle
5 months ago
There's nothing worse than a backed up sewer. We called Thursday afternoon and plumber showed up before 5:00 and unplugged the line. Friday morning, they came back and ran a camera through the lines and we discovered several areas of root blockage. They were able to get the necessary equipment and clear the roots all the way to the mainline in the street. Everyone did a fabulous job.
Maurice Watkins
5 months ago
Alex was not only very professional about the job but has a great personality.
They called w offering an earlier appointment which helped. Came out within half an hour after the call . Got the job done successfully! All good but price is a little painful, but what can you do when your in a jam .
Completed an outstanding job. The Technician was professional, and went right to work. Only 30 min. To clear a clogged drain that others could not or didn't..... Mike
Lori L Elliott
6 months ago
I realized a Saturday job and I guess it was overtime for them, so aside from the price, they did a good job getting the toilet unclogged. They were very nice guys
Marisa Franklin
6 months ago
Called them up late Saturday night, someone was out here about 10 hours later. So by Sunday am we had a new water heater. Unbelievable response rate!
A tech was dispatched within 4 hours of my requested service, I received a text and a call-back when the tech was to arrive. The tech (Diego) and his helper (Jesse) were able to diagnose and snake the toilet line clear in a matter of minutes. Hoorah! Thanks Diego, Jesse and Roto-Rooter for your prompt attention and service. I’ll call again if ever needed in the future.
Jon and his team were professional, punctual and communicative! They were on site the very next day after I called them and let me know what they were going to do and when. Jon explained every step in the process and demonstrated his knowledge. I definitely recommend Roto-Rooter for any plumbing or leak problems.
Sent RR out to a rental property today. There were two angle stops that needed replacing. Tech said it would be $325 per angle stop to replace. We found someone else to make the repair for $125 each. The tech left telling the tenant that “the landlord was not willing to pay for the repair so they just don’t have water”.Very unprofessional!!!Will never use them again!
Way over priced and expressed a situation which was not accurate. We had a guy come out and fix it for free. They quoted two options. One for $2200 and one for $4500. Out to get your money. Don’t trust them
Julia Hermosillo
11 months ago
Neal is very knowledgeable and took the time to explain to us what was wrong and how to he was going to fix it our issue. It was a night call and I can't express how grateful and thankful I am for such impeccable service!! I'll definitely use them again if I need to, even if it's a bit pricey. But very professional work done!
Michael Hays
9 months ago
The tech was professional and charged me a fair value. Also arrived in a timely manner. I appreciate not getting the hard sell to upgrade my line. They presented me with options and gave me space to think about it.
Tuufoua Titialii
7 months ago
Thank you for coming out to clean the clean out also recommending that we change our clean up to a plastic instead of a cast iron one.
Vanessa Halliwell
2 years ago
I have used this company twice. Once, because my toilets and bathtubs were backing up and overflowing simultaneously and once because I had a clogged kitchen drain that I couldn't resolve myself. Both times the professionals did the job in a timely manner and let me know the cost up front. Both gentlemen wore masks upon arrival and throughout the entirety of the respective jobs. I appreciate the tips that were shared with me on how to prevent the issues I was having in the future with regular maintenance. I also had a positive experience with the dispatcher each time I called to make an appointment. She is very friendly and pleasant to communicate with. I feel confident using Roto-Rooter for my plumbing needs in the future.
Anthony Fehrenbach
7 months ago
Eddie showed up right away and quickly fixed our issue! He was professional and courteous. Thank you!
Quick response, professional and thorough service by the technician Archie Ainsworth, and Videographer Mauro Gonzalez, Sr.
Raymond Padilla
3 months ago
toilet flange repair kit and wax ring less than an hr work $850.00 way over priced for work done
Chris was my plumber, excellent job and service. Great customer service and got the job done in a timely manner
Saifuddin..went above and beyond, if not for that action...plumbing problem would still exist, he was on time, knowledgeable , professional, honest, appreciate the service! Monica R. , same! From first conversation to the timely follow-up contacting us . Efficient, helpful with information needed and all questions answered. Professional, courteous. Thank you!
Technician came to our home and didn't inspect the problem, then proceeded to quote us an insane price. Diagnosis should come before the quote. Not a professional way of doing things.
I called because I had a yard drain clogged with tree roots. They showed up when they said, and cleared the line. It was difficult because the problem had been building up for years, so it took a while, but they got the job done. The tech was very nice and professional, and worked hard to fix the problem.The only reason I gave 4 stars instead of 5 is that I thought the price was really high.
Jorge Contreras
a year ago
I used this service to complete an inspection of the plumbing in a home that I was going to purchase. They were very detailed and were able to identify some problem areas. They were prompt, easy to communicate with, and very professional. I will be using them ongoing for my plumbing needs.
Bob Westmore
4 months ago
I was visited by Adam what a guy. He was very polite and helpful. If I ever have to call the service again I will surely ask for Adam. Thanks and keep up the great work.
Vivienne Penaflor
6 months ago
Miguel is very kind, patient very professional. I gave him the information he needed and the job was done in a timely manner.
The service tech was nice & professional. He promptly went to repair my toilet and even went to get the part for me. This my second satisfied experience with Roto Rooter PSP and I would highly recommend them to friends and family.
Juan was on time, courteous, experienced, knowledgeable and speaks English and Spanish fluently. He was calm. Explained the issue and completed the job at a fair price. Extremely satisfied with the job. Pipes running clean!! Happy client!!
Joan Estrada
5 months ago
WOW! Fast and professional. Sewer clog “old house “ in only a few minutes they diagnosed then fixed it. Derek and Christian were here very quickly , are friendly and knowledgeable then off to save someone else’s day. Is there a cape on the back of that shirt? Thank you Mrs E
Our tech, Caleb, was very polite, courteous, they had exemplary timing. We called and they were here within 45min. Thank you Roto Rooter.
Scottn123100
5 months ago
I was fortunate in that they showed up right away to diagnose and clear my drain blockage. The service was very expensive, however.
Rita Sorenson
2 months ago
Excellent service and professional. Sincerely appreciated Thomas and Aaron’s efforts today. Would highly recommend them
Wow, Carl Threets was awesome! He arrived within 20 minutes of being dispatched, was knowledgeable, courteous and removed the sewer drain obstruction quickly. I would highly recommend this very personable technician to anyone looking for fast, capable and friendly service. Keep up the great work, Carl; give yourself a pay raise before the end of the day :-).Bill Keyes,Placerville, CA
Kazumi Mizuba
5 months ago
Austin Fitch did a great job. I showed him the layout and he coordinated with his boss transmitting photo of septic and info on sewer system, came up with plan, executed and cleared problem. Problem solved! Great job.
DONNA SPENCER
11 months ago
Tech was very professional. He got job done quickly. Price a little high but I appreciate a great job. Company very responsive as well.
Tony Mitchell
3 months ago
had a copper pipe that started leaking so had someone come out late at night because it was a main water line and had to shut off my water supply. they charged me $79 for after hours fee just for coming out even though he didn't do anything then gave me a estimate of $2600 to replace a 8 inch piece of copper pipe when I told him that's outrageous he said copper is expensive. so i waited till the morning called discount plumbing in madera he charge me $140 and fixed everything!! im very unhappy with the way this business handled this situation I feel he overcharged me just to get the free $79 and leave
Dennis Clothier
5 months ago
Sewer line backed up causing water to gush out of both of my toilets flooding the bathrooms and the living room. It’s a Saturday and I called and Juan was here within an hour and fixed the clogged sewer line. Very professional and efficient. I hope I never need to fix this problem again but if I do I wouldn’t go to any other business.Thank you!!!!
This was a horror show from the get-go. It ended up costing me $1,400 to have a drain cleared. I felt like I was paying for the technician's plumbing education as he tried different things to remove the clog. It's been five days now and I still haven't received any of the final paperwork. Which doesn't surprise me since I can't imagine how they are going to justify and itemize that cost. And to top it off I was informed by the technician that they wouldn't warranty the work. And he was hitting me up with an additional quote of $4,000-$7,000 to have them scope my sewer line for roots and repair any damage. Just a really bad experience all around. Stay clear of these people!!!
Erica Rodriguez
6 months ago
Scheduling was a joke, called 3x for an estimated time, was told wait by my phone between certain hours for approximate time, then 5 minutes later I got a text the person was 2 minutes away! Also, the alleged plumber didn’t bother to check his work and the drain plug is still leaking! Or I’m annoyed but need to call them back. $375 for 10 minutes of incompetence!
Elizabeth Weissbart Wasik
6 months ago
Service tech was helpful and professional but I do wish the company could have provided a better ETA ahead of time. We waited until 1p to get service.
Martin cleaned our sewer line in record time. Gave us some good tips on how to avoid clog toilets and sinks in the future. Very professional very knowledgeable
Giannina Santangelo
5 months ago
We had a nice young man come out, but he could not clear the blockage with the damaged snake and he informed us it would be $1,800 for the hydro jet. Our original price quote was $780. Since we were desperate seniors, we went ahead, but balked at the $1,800. We then refused additional service and called another plumber. He removed the blockage from a bend in the pipe very close to our overflow drain.The young man from Rotorooter charged us $325 for not fixing the problem. Several people feel they took advantage of us. I will leave this .information for future customers to determine. My rating is based on the financial aspect of this job. Charged for not fixing the problem.
Skylar was a great technician he was very efficient and friendly. We had a broken faucet in the bathtub and he fixed it in a timely manner and gave great customer service!!!!
Charged $1650 to pull a toilet and clear a line. Granted it was on a holiday. Took the tech less than 2 hours to do so. Ridiculous amount of money. Save a thousand dollars and call someone else.They also recommended water jetting the line because they said that they didn't clear the line all the way ($1650 wasn't enough to do that I suppose). I called another plumber and watched them camera the line. There was no blockage there. I shutter to think how much a they would have ripped me off for a water jetting that I didn't need.
Daniel Rodriguez
a month ago
Ryan and Josh were great! Very knowledgeable and showed passion for their work.
They came the same day and Mr. King was extremely responsive. He identified the problem, got the new heater and put it in the same night so we got hot water. He was awesome.
Sandy Daniels Cook
8 months ago
Adrian was very professional. He came in , reviewed the project and what needed to be done and went right to work. Very happy with the job Adrian did.
Deotha Chapman
4 months ago
They went above and beyond to provide a free estimate. I enjoyed their service.
Erie Vitiello
3 years ago
Domingo was very courteous and professional. He arrived promptly even though it was after regular business hours and solved our plumbing problem quickly. He also gave us lots of advice about tools and products to avoid having the problem occur. Highly recommended!
Josh Hunsaker
4 months ago
Fast easy experience, made the stress all go away very quickly
Our kitchen sink clogged and I removed the piping under the sink but found no trouble. I then ran our washing machine and it backed up into our kitchen which confirmed we had a clog in our main drain out in our garage.. I called to a few places but they could not come out for a few days. We then called Roto Rooter and they had Coby out before noon the next day. Coby was very professional and did a quick and fantastic job. Within an hour we we back in business doing our laundry and dishes. Would highly recommend Roto Rooter.
Colleen Johnson
11 months ago
He not only cleared my very clogged shower drain he got on his hands and knees with some Ajax and a scrub brush to clean up the mess left in my shower, hands down the best ever! Thank you Billy!!! I still have to clean in more detail but I’m so thankful he got it started!!!
Emily Kalbach
7 months ago
I was told when I called, that I’d have an appointment the same day. I was in the middle of a septic emergency and trying to find someone, same day, to help me. You can imagine the disappointment and anger when I found out I was only getting a mere phone call to tell me pricing that same day! I would have continued calling around for help if I was told anything other than “there is time available fir you today”.Also, the quote I received was more than twice what our regular septic company charges.Awful.
Julie Mcpheeters
4 months ago
The team was fantastic. Went above and beyond to fix the repairs. Thank you all so much
Kelly Cowan
11 months ago
Very polite ppl, a pleasure even though i couldn't afford their services and was real upset about it. My home is very old and alot of replacing pipes and so forth extra work and materials were needed.
Tildes was very professional, knowledgeable, on time and a pleasure to work with.
The technician was extremely polite and very efficient. Strait to the issue, cleaned it out and done. He had all of the necessary equipment and no lost time for any reason. I would use them again if I need assistance.
Brian LaPlace
8 months ago
The driver was there within 90 minutes of making the appointment. Stayed until it was 💯 solved. Made sure I was happy and answered all my question. Not the cheapest but I would use them again.
Kailee Molina
9 months ago
They came out under 2 hours after we called. Our technician, David, was very professional and explained everything to us without making us feel dumb. We were very happy with him. Rating is because price was kind of steep. It was about $370 to come out and take a clog out of the main sewage. However, we are happy with Roto-Rooter and will continue to use them in the future.
This is more about the company’s pricing structure than the 2 men who came to my house today. The estimate I approved for clearing our clogged drain was $425 and the quote was for an estimate of 2 hours. The drain was clear in less than 35 minutes (I never saw a snake, and one of the two said, “I ran water in the sink and it’s fine now)…. but I was STILL CHARGED $425!!! This is insane and unacceptable business and we will never use Roto Rooter again in the future!! The plumbers here were nice guys, but useless in regards to modifying the quote, and just said they don’t set pricing. Unbelievable!! I left a message for the local manager to call, but no word back yet. Do not use Roto Rooter if you want a fair price!!
WOW the technician that came was DOPE. I had EMERGENCY flood because my dog ripped into a pipe.He was professional as hell, he kept his professionalism even thru me and my partner disagreement in front of him.He did a amazing job, he showed up so fast...I was panicking yall, the whole backyard was flooded, he did his THANG! THANK U THANK U! I paid $975 for a 4hr job...and he gave us tips on other things. Definitely recommend this company.
Michelle Tarner
4 months ago
Garbage disposal backed up sink and into dishwasher AND overflow. No water movement at all. Took some time & effort, but Luis (great guy) got everything flowing and functioning properly again. What a relief!
Julio is an amazing professional with a classy attitude and a kind, patient demeanor.
Roto Rooter Rocks!
Charged us $50 to come 7 miles out of downtown Sacramento. Fair enough. Plumber arrived and wouldn’t snake the 10-foot straight run from the house to the septic tank because he said the snake would get stuck. Said he would pull the lid off the tank to see if it was full. Didn’t do that, but instead called is supervisor who said it would be $500 to pull the lid off. I said does that get credited to the $750 cost (from the last company that came—not RotoRooter) of pumping the tank out and he said his supervisor quoted that cost as $3200. Sent him on his way.
Lori Wilhelm
2 months ago
Ricardo did an outstanding job of fixing our shower handle that was broken and leaking! He went to a supply shop also to get a part that was needed even though it was late.
Thanks you and Great job!
Chev Chellios
6 months ago
They were quick, on time, polite and honest. The biggest and only complaint is the gentleman walked all through the house without booties on after I requested the lady over the phone for preparation. That's a big No No. Other than that, decent service.
Billy showed on time. He's knowledgeable, professional and very personable. Thanks again to Billy and Roto Rooter for showing up and completing the job to my 100% satisfaction.
serious connections
8 months ago
Anthony Tony Escandon was very professional and knowledgeable about his work, if any one need any plumbing work done in the Antelope Valley call Roto- Rooter and ask for Tony Escandon
Tiffany MacLaughlin
5 months ago
We had a plumbing emergency and Roto Rooter was quick to respond. The problem occurred when I wasn’t asked to be onsite for the work which was at a tenant-occupied home at 630pm. When they arrived and were greeted by my tenant, they refused to do work without me and I wasn’t available, even by telephone at the time they arrived at the location. Had I known they needed my approval, I would’ve made sure to be available. It was a miscommunication. I have no doubt they could’ve done the work…they just never did anything for lack of proper communication ahead of time. They did not charge me. I give them three stars for having a human answer their phone and for not charging me; however they need to better train their dispatchers.
Milissa Somervill
5 months ago
Miguel was excellent- on time and completed service as promised. Very knowledgeable and kind.
Kevin Weigant
8 months ago
Most excellent - Jesse rocks.Look, a 911 call during Sunday football is not fun or cheap. But really, do you have more money or more sewage problems.On site in 1 hour (because he was an hour away). Ran a 50ft snake and was done in about an hourBack to beer and football. Thanks Jesse
My kitchen sinks were backing up and Adrian was very professional and took his time to unclog the drains. I would highly recommend Roto Rooter.
Donna Sackett
2 months ago
The gentleman who came and helped our problem out solved it. The were very friendly.
Marilyn Parmley
11 months ago
My toilets back up memorial weekend and the sewage was backing up in my front yard. First American hadn’t got us any help for two days. I called roto rooter and Eddie came within an hour and cleaned roots out that were clogging the sewage pipes 30 feet out from the house.Eddie educated me about options since this wasn’t the first time this had happened. He was very professional, extremely knowledgeable and gave me advice to help avoid this issue in the future. Thank you so much for responding so quickly.
Found out that the leak wasn't coming from the pipe in my garage ceiling leaking over into my neighbor s garage but turned out that it was the pipe in the neighbors garage ceiling. But I paid the bill because it was thought it was coming from mind. Will work it out with my neighbor.
Michael Perez
3 months ago
Sewer was backed up between house and city line. The technician, Brock, did a great job of explaining the different options and then performing the work to be done. He also arrived and performed the work in a timely fashion. Job well done.
Michelle Brasher
8 months ago
Dontie was our service man. He was very respectful, took his time checked everything twice and made sure everything worked before he left. He is very professional. Thank you Dontie for you hard work.
Our technician was very friendly and he explained in detail what his recommendations were. He put us at ease and I would definetly recommend this company.
Called re: a clogged drain line at 10pm, and Sonia was polite, explained the process, and kept me posted throughout. Joe showed up on time, gave a clear estimate and addressed the clog in a professional manner. Extra cost for after hours work, but all clear and back in business before midnight. Thank you.
Only got 3 stars because I think the repair pricing was ridiculously expensive. $1250 for a new garbage disposal and pipe connections under the kitchen sink. As far as anything else they were great
Laurie Freitas
9 months ago
Bryan was extremely polite, professional and knowledgable. He arrived soon after my phone call and solved my problems quickly. Gave me great suggestions for clogged faucets. Will be calling Roto-Rooter for all of my future plumbing needs!
Wesley was here in 2 hours and cleared my sewer clean out for $375. He explained what future repair is needed. The job didn't take long, but it was worth it because off the disgusting mess in the bathrooms.
emmanuel cisneros
a year ago
Your service repair man was dispatched to my residence for an inspection of a clog in the rear of my house. Without inspecting with camera or visually by hand he quoted me “$375.00 for service and without actually looking or taking equipment down from his truck, notified me that I Have a broken pipe. “Poor customer service and total unprofessionalism and terrible costumer service.
George Alvarado
11 months ago
Overpriced and did not show up as promised to complete the job. Also, I was threatened with collections although I had made attempts to make payment on the work completed. Account Receivables staff refused to take payment due to unfinalized invoice. Also, the final invoice was not amended to reflect the actual work done. The final invoice looks like much more work was done. Actually, I paid $900 for installation of a cleanout, i.e., a 2 ft. pipe with a clean out, two rubber couplings, and attached with metal clamps. Digging was minimal since most of the pipe was already exposed. Nevertheless, they did drop the original price from $1,025 to $900.Although the original call was to unclog a pipe, it turns out the pipe was not clogged. A new sump pump was all that was needed.
Jon was very friendly and professional. Even gave me tips on maintenance. I really appreciated how thorough he was in insuring no further blockage in my drain.
The assigned technician Cristian Huruacha who came out to do the work is respectful, detail oriented, professional and most of all honest. Thank Cristian for representing your organization excellently.
Excellent service. The guys are very knowledgable and respectful. I was either working in my home office or out of the house while they performed their services. Each day after they left i found to my delight that nothing was broken, missing, out of place, etc. I will definitely use them fir all future plumbing issues
The technician who came out was, Martin. He was on time, professional, friendly and fixed the problem within a few minutes. I would highly recommend Rotor Rooter to anyone in need of a plumber or having a plumbing issue. I will never use any other company but Rotor Rooter. Thank you to Martin for his excellent service and knowledge of the problem we were having.
THE LEGEND 27
9 months ago
I paid $325 dollars and I didn’t get my drains cleared. Your tech was at my house for 2 hours working while his project manager was busy trying upsell my on more expensive drain cleaning techniques. I got another plumber to my home and he was able to clear the drain in 25 min. He cost me $200.
Jamie Crawford
7 months ago
Don’t call them during a Storm…3 months ago I used them to flush out a main house drain. $360. Called them during the last storm to flush out a yard drain and they said $3800….. should report them to BBB.
Jessica Coppola
3 years ago
We had a clogged sewer pipe at 4pm on Valentine's Day! I googled a plumber in our area and Roto-Rooter came up. I called and they were very polite and professional. I was told it was 100% free for a technician to come out to evaluate the problem and I would be given a no-obligation quote to fix it! I thought at least I would be charged for a same day service call! I received a text with the technician's name (Carl), his bio and even a tracker so I could estimate his time of arrival! The best part was Carl was amazing! He quickly diagnosed the problem, took a few extra steps to be certain there were no additional problems and was done in about an hour! He was prompt, friendly, thorough, he explained each step to me and was truly pleasant to be around! The whole process cost $275 and from my initial google search to the resolution of the problem was only 2 hours! Thank you Carl!
Bernadette Durbin
a year ago
The technician who came out was helpful and informative, and quickly determined that the problems we have had will be fixed by other means than using this service. But I would look to them in the future if we do require services that they provide.
The Technician arrived and did not see the pipe but had a response ready that he could not repair the pipe. I ask the Technician had he seen the pipe and he said no, but it took a specialty pipe which he could not buy from Home Depot which was not true because I saw the pipe at Home Depot earlier that morning after I had dug the hole down to the pipe. The conversation got even better when he told me no matter how much I had dug, he was still going to have to dig in the hole. Sorry, but I had got a quote from another professional that was willing to make the repairs for less than half the price that he quoted and your technician hadn't even seen the break or the pipe in order to make a proper determination of what exactly he needed to repair.
Keith was very helpful and knowledgeable about our under mount sink. He was unable to replace due to the previous design but took time to explain and give us options. Highly recommend he was professional and personable!
These people are GREAT! I called them after learning about their animal rescue service. A kitten had fallen and somehow gotten trapped in the walls BEHIND THE FIREPLACE! For 2 days we had tried nearly ever thing to find this kitten. The usual routes were not helpful (SPCA, animal control, etc.) and we could hear this kitten getting weaker by the hour...The dispatcher was calm and very helpful. She had a service tech at my house in less than an hour. The tech was well equipped and experienced and was in the crawl space under my house in minutes. About 15 more mins of searching and the kitten was found and being carried to the van.The kitten was adopted by the dispatcher cat unseen and whole thing was completelyF R E E !!Thanks to all plumbers everywhere!
Adrienne Dixon
7 months ago
Forgive me for taking so long to write this review. I need to give John a big Thank you. On New Year's eve I was on my way to work when I hydroplaned, and spun out on Cap City freeway. The blessing was no one was around me and I was not injured. Unfortunately, my car was facing the opposite direction on the freeway and it was raining, hard. My back tire was partially off and trying to turn my car around to get it on the shoulder was something I needed assistance with. Then John from Roto-Rooter appeared. He got out of his truck, in the rain, on the freeway to see if I was ok. He then sets up a plan with me to turn my car around. We were able to get my car on the shoulder, so I could safely and assess the damage to my vehicle. I can not emphasize enough how grateful I am for John. He was the only one who took the time to help me. May God continue to bless him. Thank you, thank you, thank you, John and Happy New Year!!
5 stars for Derek and Christian. Fast, efficient and quality work. Professional and nice at the same time.Minus 2 stars for price. A supervisor was sent to my home prior to the scheduled service who tried to over inflate the price by adding things I didn’t need and over estimating a 1 hr job by 2.5 hrs. This will not entice customers. I stuck with this company due to a referral from family member for a specific technician. Definitely shop around.
Great customer service and a job well done. Was really happy they were here quickly and on time
Angel came out and addressed our plumbing issue quickly and had everything working properly in a timely manner. He was very professional and informative. Will definitely be using them for any issues in the future.
Richard Steele
3 months ago
I received same day service and he also gave us advice to keep the drains clear.
Sebastian Casey (SIMPLYBASSY)
a year ago
:kind people, poor service, 1000/hr rates +We had the unfortunate experience of using this franchisee of roto in the Sacramento.They just want to put bandaids on the issue until you have to get opinions from someone else.$13000 in services to install a cleanout and put a bandaid on my pipes by irrigating and rehabbing the corrosion.1200 to snake and camera4800 to install a cleanout8800 to pressure wash the pipesGranted our pipes are old and gross. But never once did we get a quote to replace them when asked. And never once did they address the standing water and seeping water under the flooring after demanding we have someone out in 48 hours to inspect it. 5 days they left it untreated and just kept pushing financing and never tending to the issues.If you can wait for a second option do it. Never rely on roto. Getting to the job quicker doesn't always mean better. Many red flags here and as a new homeowner I learned my lesson. I hope you can learn from mine.
Isaiah from Roto-Rooter in Sacramento was so, so helpful and kind. He came out for an emergency visit to help us free our cat from behind the water heater. He was quick, efficient and helpful and definitely saved our cat's life! We are so grateful.
Alison Billings
4 months ago
Richey was awesome! Really helpful and friendly. Took care of the problem right away. Great customer service!
Carl or Karl was fast in getting ( 40 minutes) here. He was fast in fixing the problem. Fast to find the reason for the problem. He was professional and friendly. We are grateful for such speedy service and we're pleasantly surprised at such speed on a Saturday night out in the country/sticks. Would definitely recommend Roto Rooter.
two guys showed up and ran a snake down the laundry drain as far as they could then told me I had blockage. I already knew I had a blockage; that’s why I called. They couldn’t clear it and said it would cost a lot more to fix it. Then they charged me over 300.00 and left. I still have a blocked drain. Disappointed.
Joel Santa Maria
4 months ago
The technician was very honest of the service fee and provided helpful tips to do it yourself fixing the issue.
Theresa Wilson
5 months ago
He was very polite and nice and did a good job.
We've used them two times before, and though they cost more than others, we were pleased with the work. This last time they charged us $650 dollars just to look at our toilet. It was a quick fix that took the guy 45 minutes total including time to do the paperwork. That's $867/hour. Total ripoff and we won't use them again. This is in Palm Springs, CA.
Your plumber Maulden Karl was very professional very courteous and very quick he used a snake and clear the drain out within 15-20 minutes we appreciate his kindness his professionalism and appreciate your service sending him out thank you so much.
Karen Stephens
a year ago
The Roto-Rooter team of Lizander and Carl did a great job dealing with tree roots in my sewer line. They were professional, on time and explained all of the work they were doing in detail (with pictures). Very happy with the work they did and highly recommend them for any plumbing and sewer line needs.
Domingo was excellent, very professional and courteous.He knew how to I put the customer at ease by presenting himself as a knowledgeable and personable professional.I am a professional construction superintendent and Domingo impressed me with his demeanor and presentation.He is welcome back anytime I have a BBQ.Much appreciation !!Rick Gross
Donna Williams
7 months ago
20 minutes of work and they charged us $745!!!! I will never use this service again. And I’ve asked for an invoice multiple time with no response.
Jim Martinez
10 months ago
Had issues with tub drain & garbage disposal piping. Got drain unplugged and Parker helped with the solving of problem issues with the way plumbing was installed under kitchen sink . No charge because they didn't have to snake out lines.Great Service on everyone's part. Thanks again for your help. We most definitely will be calling when things get crazy again. Thanks again,Jim Martinez
They did a great job and were there when my family needed them most. Parker was my technician and he went over and beyond and was very professional and knowledgeable.
Jack (Merrily)
a year ago
Don Christian was absolutely fantastic. I was having issues with my washer backing up and leaking, and Rotor-Rooter was able to come the same day and assess the issue. It couldn’t be fixed the same day (understandably!) but my plumber was able to come out first thing in the morning and replace and snake my drain to solve the issue. I want to say again my plumber was fantastic! He really went above and beyond; and was patient with explaining what the problem was and walked me through the steps he was doing to fix it. (I obviously know nothing about plumbing so it was really nice!) A++ would recommend and use your services again.
Philip Fougere
5 months ago
As usual, the service was very responsive and professional. Jon B. and Joshua M. were cordial and conducted themselves in a professional manner.
Dorothy Harrison
7 months ago
Great service & got the job done quickly & didn’t not stop until the showers were draining. Very thankful
Very clean, professional, respectful and helpful. I would refer him. Wish the cost was lower, but I was given the option to accept or decline. Havent really had any plumbing issues in the past so perhaps its the going rate these days. My issue appears to be fixed, 90 day warranty which will allow plenty of time to know if in fact it is fixed for good. (It was a little inconsistent the issue I had, but definitely an issue)
Cynthia Macasaet
a month ago
My experience with the Roto-Rooter Sacramento office was EXCELLENT from beginning to end. The customer service is top-notch with everyone I spoke to at this location. The tech (David Santos) arrived earlier than expected, was very communicative, and extremely efficient. He explained the problem to me thoroughly and was so easy to work with. I highly recommend him - in fact, I would only want him to work on my property from now on. Not only is he an excellent technician, but his customer service was so impressive that I felt so well taken cared of. Thank you Roto-Rooter Sacramento and most especially, David Santos, for your help today. I’m so grateful. Oh and last request - please give David Santos a raise. He deserves it!! :)
Nancy Shores
10 months ago
Steve was friendly and knowledgable. He shared his expertise about leach lines and told us about future options if we need them. We would call him again
They were on time. Fixed my toilet in 2 minutes and charged me a ridiculous amount of money. The technician didn’t bother to clean up. The floor was wet with water when he left. I am glad my toilet is working however to expensive for the job that was done.
Karla Velazquez
3 weeks ago
Great overall and took care of everything. Very professional!
Barbara Barnes
7 months ago
They were professional, knowledgeable, understood our circumstances and took care of things in a prompt professional manner
Beth Bougher
9 months ago
The repairmen were fast, did a great job & explained everything they were doing & even helped me with home owners claim. I would definitely recommend them! Give them all a raise! They definitely all deserve it. Thank You Elizabeth Garfied
jodie bongiorno
a week ago
Kris is a great technician! Professional, efficient, knowledgeable and I couldn’t be happier! They came out within two hours of my call to fix a major leak. I will definitely use their services again if necessary in the future.
Crew removed A LOT of tree roots that had grown down into and through the septic tank. They showed up, were professional, worked quickly and thoroughly, and made permanent repairs to the tank and risers so we’ll never have tree root issues again. Carl Threets was knowledgeable, friendly and easy to work with. Managed by LT, the entire crew knew their jobs and did them well.
Arobia Battle
a month ago
Sean came out within 1 hour to my call. He was professional and tenacious. I didnt know where my drainout was and he found it! Underneath a heavy planted pot. Got my drain cleared in no time.
Did a camera visual and discovered a broken pipe. Gave me two quotes on two fixes. One that bought me time, the other quote to fix it and be done. I was impressed with the friendly and professional people that responded immediately to my problem. 100% satisfied!
Laurie Pisano
3 months ago
They came out and fixed issue quick. Polite and professional.
Patricia Garcia
7 months ago
We really like your service man was very friendly extremely nice did a good job did it fast efficiently we really like him thank you
Susan Howard
7 months ago
Our technician was incredibly professional… And, however, they were so busy on Christmas Eve. He still came and operated with great professionalism and care over our plumbing issue. We were grateful for him!
You always do a great job, and all your employees are very professional and polite and answer all my questions. This time you sent Kris and he was awesome. As always, thanks for a great job.
Patti Fletcher
8 months ago
Do NOT use these guys! John came out & told me my tankless hot water heater was beyond repair. Their bid for $7,800 to replace it! All it needed was another company who & descaled.
Nathan Toomey
10 months ago
These guys were fantastic. There was an issue that I was worried about and they came and checked it out for free. Instead of trying to up-sell me, they told me that everything was fine and no repairs were needed. They checked everything out and didn’t charge me a cent. Will definitely use them next time
Laischa Walton
a year ago
We had a circulation issue with our water was backing up from toilets and shower. They got out fast and fixed the problem. Great service. No more poo water! They had the tools needed to fix job
Ebony Larce Hill
a month ago
I called in the morning and a plumber came out in less than 2 hours. Took less than 15 minutes to unclog the toilet. Cost $225 which seems expensive but definitely relieved that they were able to come out so quickly and fix it.
These folks have come out twice, once to fix leach lines and once to fix wax seal. Both times they were fast efficient and kind. Will call again each time I need a plumber.
I could hear running water and feel heat under the floor in my kitchen. I called Roto Rooter and Raul came out within 30 minutes! Fast service. Raul told me exactly what I was looking at and my options and that someone who specializes in detecting where the leak was would need to come out. John came out the next day and found the leak in 10 minutes. I was told my options before choosing how to proceed. The next day Raul and Jalen repaired the leak. The service was fast, professional, and clean even the supervisors came out to check on the job. I would recommend this company to anyone. Thank you for the great job.-Regina
Veronica Pendleton
11 months ago
On a Friday I came home to a messy bathroom it was about 6:57PM. So I called Roto Rooter to come out to service my home. The Rep took my info and said someone would call to tell me my appointment time. Also, because I called after 7:00 I was going to get charged 79.00 for the estimate. I got a call 1hr later and was told that a tech would come out between 8-10PM. As i waited 30 min before 10PM I recieved another call from the Rep. Stating that the plumbing tech had an emergency and wouldn't be able to come out to fix the plumbing issue. The REP said they can put me on the list for tomorrow early in the morning. At th at point i was left without a choice. After all was it was to late to call someone else. There went my my Friday. Next day I waited all morning the plumbing service techs did not show up until the afternoon. When I questioned them about thier service. All they could say Is well we are here now. Unbelievable, thenine of the techs asked me how much I payed for rent. After I told him the amount i payed. He wanted to charge me the equivalent amount to unclog a portion of the main pipe. 🙄 i emmidiately called the landlord he told them that he wasn't going to pay that price. The only positive thing about this experience was that one of the techs didnt want to leave me without the use of a bathroom so he decided to pick up my water hose then he stuck it inside the pipe and turned the water on. That did it the pipe was unplugged. At the end of all this I was charged the estimate fee of $79.00. I will never recommend this plumbing services. They ruined my whole weekend . Just horrible !!!!!
Larry Ramirez
5 months ago
The person that did the job did it right and was very nice and professional. I don't want to sound cheap but wow I had no idea it was going to be so expensive, I would give five star if not for the price, but it's worth it if you have the money.
A quick clean out. Thorough verification of blockage clearance. Several options presented as approach for diagnosis. Technician offered thorough explanation of techniques in order to evaluate and decide on best approach . Price quote provided for future optional repair.
Robert Jenkins
9 months ago
You were great in letting me know when Alex would be here and he arrived when you said. He unclogged my drain and helped me understand some things I can do to avoid it getting clogged again in the future. Thank you Alex.
If you are looking for someone to help with tou piping these are the guys, they went beyond there work and so nice 😊
jessica Mejia
6 months ago
I’m giving 5 stars because Service was great tech was nice and fast but I don’t understand how they can charge 300 dollars for not even 5 min of work he only unclogged a toilet sad to say for that I will not use roto rooter again
debbie bellah
5 months ago
I had a toilet that was clogged he was very professional and did an excellent job. Would definitely use them again.
There were responsive within an hour, fixed our broken toilet flange. This allowed us to not have to stop our new floors from being installed. Very professional and friendly sky. Highly recommend them to anyone needing assistance.
Great company. Plumber, Michael was very knowledge and very nice and professional. Performed the job quickly. The price was a bit high but I am happy to pay for quality professional service.
Brian was very friendly and professional. He explained everything and was patient with me since I had to keep calling my husband and Brian would explain everything all over again. Brian completely the work and cleaned up after himself. I’m very satisfied!
Kelleen Inglett
2 years ago
Darren came out to help us and he was super informative and friendly! He unclogged our sink and shower the same day we called and it didn’t take him long at all to get it all done. He also provided us tips on how we could avoid this happening again in the future. Considering the same day service and the quality of service, the price was not bad. Would definitely recommend Roto-Rooter!
Donald Gamble-Rudy
5 months ago
The guys were all very friendly and very nice. They knew how to handle the problem at hand. Thanks to Daniel, Fernando and Ricardo.
Jamie Thompson
a month ago
They arrived within 45 mins and was able to identify the problem quickly!
USE A LOCAL PLUMBER!!! I’m out $700 from these bums and they were gonna quote me another $8000! Thank god I came to my senses and got another quote from a local plumber. Fixed my issue for under $200!! Not exaggerating they will over charge and take you for every penny they can.
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