Larratt Brothers Plumbing

Great company. Aaron, Richard and the crew blessing to work with.
👍👍

Once again the good folks at Larratt Brothers Plumbing exceeded my expectations - this time to address a faulty water heater they had installed 13 months ago when my old unit ruptured.

Aaron walked me through a quick telephone diagnostic, and when we concluded the ignition was defective he told me he’d send one of his plumbers out first thing the next morning.

Brian arrived at 7 am sharp the next day and could not have been more pleasant or professional. As the manufacturer - American Standard - was refusing to honor the warranty because the unit was more than 12 months old, Larratt took the high road and chose to replace the unit with a brand new (and better) unit from another manufacturer - at no cost to us!

Brian was in and out in about an hour, and apart from the new tank he’d installed there wasn’t a sign he’d been there. It was a delightful experience all around.

Needless to say, I’d recommend Larratt Brothers Plumbing enthusiastically and without reservation for plumbing service - particularly water heaters!

We had a plumbing emergency with our shower on a Sunday morning, the worst time to reach a plumber! After making several futile calls, I called Larrett and left a message at their emergency number, as directed by their voicemail. To my surprise, I soon received a text message from Aaron, offering to come over! After I described the problem, he offered several options, including a DIY fix with support from their app. Aaron also offered to save me the Sunday overtime surcharge — working me into his busy schedule first thing Monday morning — which I gratefully accepted. Aaron was prompt, friendly, and efficient. He quickly fixed the problem and coached me on the tools and products I needed, if I ever want to DIY a similar issue in the future. Thank you, Aaron!

Of course, the hot water heater decided to leak all over the garage floor on a Friday night about 7pm! Emergency plumbing services were hard to find so I was lucky I had seen Larrat brothers plumbing trucks driving around my neighborhood and decided to look them up. Sure enough - emergency services offered!! What a gift. My call was promptly answered, they asked a few questions to see if solutions over the phone could fix the problem but, sadly, we needed a replacement. When I sent pictures we came up with a plan and Saturday morning within an hour we had hot water again!!! Larratt was prompt, professional, did great work and even followed up later in the day to be sure everything was working correctly! I am so happy to have found Larratt and will be using them for all my future (hopefully not too many emergent) plumbing needs!

So my shower was all kinds of not right. These guys came, fixed it, and had my shower working quickly. Exceptional service!

We had a fantastic experience a couple of weeks ago, service was swift and professional. Today we tried out their Plunjr app and were able to get quick accurate help DIY fixing a leaky shower. Fantastic.

Shower job was not done correctly. After plumber left I had to keep tightening the cold water stem.When the problem got to the point where tightening did not stop the drip, I called Larratt Bros. to fix it. They refused. I will never use them again. Thanks for responding. I got parts from Cal Steam where I met a plumber who worked for Larratt Bros. He gave me his business card. That how I got a hold of you. I had the job done by another plumber. Richard

This is the crack the plumber dismissed after opening that much ceiling. This picture was taken by the dry wall guy after the repair by Larratt brothers
He found one crack on one end (only dripping ) and did not find this crack on top of the pipe where I pointed out first “ this is where gushing water came down.”
The plumber said he fixed it so I went upstairs and opened the faucet 2-3 seconds and flushed the toilet once , he was downstairs saying “no leak !” Done . He did not fill the bath tub nor run water to test any further leak .I did not know so I had the ceiling closed ($1000) then my daughter took a bath , gushing water came down . I needed to open the ceiling AGAIN.

Office manager dismissed the issue of not throughly inspecting the entire old pipe , no running water test. I originally asked for compensation for the drywall work which I had to do twice , did not go anywhere. He said the work was done right, nothing was wrong . So I disputed the charge of CC. I got a temporary credit then the owner talked to me finally . Unfortunately Aaron claimed the crack was a new leak , not related to the repair the plumber performed . Look at the exposed pipe and the area of the ceiling opened . How can anyone say they are different leak . I provided all pictures of evidence to VISA and finally they awarded me the credit. The owner told me not to ask for any repair and I am on the nasty customers list . I am very disappointed by his statement “opinion” , “definition” , “fact” ,” I got something free???
I fought this incompetent work because I could not sign the false statement on the form of “release of liability “ when he offered $500 with “ good face”. The fact is that the plumber was not professional. The crack did not appear after his repair , pipe is all connected . It is not a new leak.

This is his last e mail

We can continue to disagree but there is one fact that does remain. That is that you have had new piping installed by us for free. That’s indisputable. The rest is your opinion and by definition is not fact.

Good day
Aaron Gianni

There was a drain line stoppage causing my kitchen sink to back up, so bad that if not cleared it would have flooded my kitchen wooden floors and cabinets. Brandon cleared the stoppage in a professional manner. Extremely neat and careful as well as knowledgeable.

Went through a couple plumbers until I flound these guys. Super professional and extremely effective. Not the cheapest, but you really want your plumbing done right.

Aaron was responsive & knowledgable. I would definitely recommend.

Amazing company!!!!!!

Aaron with Larratt Bros Plumbing was great to work with. I would definitely use them in the future for any plumbing needs. He was super communicative when he helped to fix a tub back up. Plus, he’s local to Half Moon Bay!

The main water line to our house broke. Brandon came and did a great job assessing the issue and getting it promptly fixed. Very happy with their service.

Had major drain issues with my daughters bathroom. Tom Johnson, replaced all of the drain piping under my house in a single day. Super timely, clean, and thorough. Would definitely use them again.

We worked with Aaron who was incredibly kind, smart, honest, well-versed, and gracious. We cannot recommend the service enough and would highly recommend using him to anyone in the Bay Area.****

Had a great experience working with the Larratt Brothers Plumbing team. Their communication was great and easy to work with. Brandon’s attention to detail during the install was impressive. Very satisfied!

I had a pipe spring a leak on a Saturday morning, and not only did someone answer the phone, they sent someone over within the hour! He was friendly, and super professional. Highly recommended!

Exceptional plumbing services. We hard a variety of plumbing issues - from simple to quite complex. Travis was professional and efficient - clearly cared about his work and wanted us to understand what he was doing and why. He looked for ways to save us money. I highly recommend Larratt Brothers!

We were in need of a toilet repair. Having used Larratt a few years ago to replace our water heater, we gave them a call. Aaron from Larratt came to our home promptly when he said he would be there and within 15 minutes had fixed our toilet. He was super friendly and efficient. I highly recommend Larratt Brothers.

Larratt Brothers Plumbing helped us with a plumbing emergency right before Christmas. They were able to get everything done and even responded after hours to ensure we’d have working plumbing for the holidays. Their technicians are great, professional, and really nice guys. A local gem.

These guys really know what they are doing! The plumber I got from my insurance - Rosenberg plumbing, spend more than an hour, could not find a problem, charged me 440 on top of service call, and told me to build a new clearing for the pipes for 10K! Brandon from Laratt Bros fixed the issue in 35 min! I would not go anywhere else if you have a plumbing issue. Just now, Sunday night, Aaron from Laratt, solved another issue via the phone, looking at the picture I sent to him, saving me at least 120 for insurance service call and charged me nothing!

Have been using Larratt Brothers since 2017 and cannot say enough positive things about the company and their employees. Recently had bathroom faucets replaced which I purchased at Home Depot.After installation, one faucet kept leaking. Larratt Brothers went out of their way to get to the root of the problem and diagnosed a defective faucet. Aaron and Aaron B. were excellent. Highly recommend Larratt for all of my plumbing issues.