Kenneth Shockley
3 years ago
I've used Wichita Plumbing Company three times now, and I've never had such consistent and excellent service! Before I get into this review, let me just shout out the technician today Justin for his excellent service!
My first experience with them, I had a faucet that just kept leaking in my upstairs shower and, unknown to me, a sink downstairs that wasn't hooked up all the way and was leaking by my furnace, no hot water and a clogged sewage pipe. Lord, when it rains it pours!
They offered to stay and fix everything they found with the faucet issues but I had to get to work, so the repairs were split over two days, getting the drain cleared and after discussing my options and detailing prices with me installing a new water heater. Clearing the drain, installing and disposing of the water heater took under two hours and cost me under $1500 if I'm recalling the bill correctly! Quotes from competitors were 350 to do both drains and 1500+ for a new heater that they'd need to order in before it could be installed. Needless to say, I was thrilled!!
Today's 'repair' was caused by me putting noodles down the garbage disposal and it clogging both drains and my dishwasher, what I thought was a clogged sewage pipe, and a misbehaving faucet.
Justin came out, was 15 minutes or so early - caught me trying to clean house to make it seem like I'm not a semi slob in the process - and had everything diagnosed and in working order before he left at the scheduled start time.
The faucet wasn't getting closed all the way , it's center is slightly left - could fix but it's easier for me to just adjust, the dishwasher clog was remaining because I hadn't cleared the clog from the garbage disposal after running the draino, and while it might be an expensive fix down the line, the standing water is from my AC unit - not a clog.
For helping me with all of these issues, he wasn't going to charge anything because 'he didn't fix anything'. Bro, you fixed my anxiety and gave me the all clear to take more than army showers, so dishes and clean laundry without hauling them to my folks!!
To the owner, you've got great staff and I hope they get the recognition they so very well deserve! I can't thank my future father-in-law for putting me onto using your company, you've got my business for life!