Worst experience ever! I called at 7pm and asked for someone to come look at my plumbing issue (backed up toilet and shower) b4 the end of the night. I had company due to arrive the next day and with my work schedule I needed the situation handled asap. The lady who took my first phn call was great. she said a Technician would call me and let me know he was on the way 30 min prior to his arrival. At 9:45pm I noticed a service truck sitting 2 doors down the street, so I went out to wait for him. after about 10min pulled up to my house. He then very slowly got out of his truck and went to the back, fumbled around in the back for a few min then walked to my gate. He hadn't even introduced himself, nor greeted me in any way. I told him of a previous situation with my plumbing over a year ago. He followed me very slowly in to the house and he went straight to the back yard, it didn't seem what i was trying to explain to him about the current problem was clicking. but he told me that i had to call the 1800 number again and scheduled an appointment with his field manager to come out to run a camera for an inspection. ( the earliest that could happen would be the next business day) To me he didn't seem like he wanted to be there to do any kind of work, He didn't even go in to the bathroom to look at anything. I told him i was renting my house and the landlord had a great plumber but he was ill and couldn't take care of my problem. Allen then told me by law he couldn't even touch anything with out my landlords permission. with the time now close to 10:30pm i wasn't about to disturb my landlord. So I escorted Allen to the door. Irritated i just wasted 3 & 1/2 hours and still having no resolution to my plumbing problem. I called the dispatcher back to complain about Allen's complete lack of willingness to even look at my bathroom, the lady asked me if i wanted to talk to a supervisor, I agreed, but only He could contact me by 11pm so I wasn't waiting all night for a call. a few min later I got a phn call from someone with in the company, (Carlos S.) I asked him if he was a Supervisor, he told me he was and i later found out he was only a Dispatcher. after trying to explain the situation and how displeased I was with my service call, Carlos then tried to make me the person who had made a mistake, and didn't want to do my job, he tried to belittle me and make me feel like I was the one who showed up and didn't want to work, He tried to talk to me like i should of known the laws and Insurance standards Rooter Rooters are supposed to abide by. As a valued customer this is the standard thought process of the people representing the company. I have no problem contacting my landlord and getting him to call to make the apt and give his consent to fix my situation, I feel it should of been asked if I was a Renter when I called at 7pm, not 3hrs later... I did find a plumber (with my landlords help) who was professional, courteous and timely, he is local and the best ever,. So dnt be fooled by the hype. This company Isnt worth the headache! My problem was simple, A toy car had got flushed down the toilet by my 3yr old nephew, It took 10 min to fix.