Description
Mr. Rooter® Plumbing of Tucson is your courteous Plumbing Professional with over 50 years of experience handling residential and commercial plumbing services. Our experts are trained, insured, and ready to handle any job. We offer a wide range of residential and commercial services from drain cleaning, water line repair, and emergency plumbing. So whether you need help with fruit flies in the bathroom, have a clogged toilet, or need a P-trap replaced to stop gas from entering your home, we’ve got you covered. Enjoy our flat-rate pricing with no overtime billing and our Neighborly Done Right Promise™. If it’s not done right - we’ll make it right. Guaranteed! Schedule today for your courteous plumber!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, Appliance Hook Up, Appliance Installation, Backflow Preventer, Backflow Prevention, Bidet Installation, Boiler Installation, Clogged Drains, Diagnosis And Check Ups, Dishwasher Installation, Emergency Plumbing Repairs, Faucet Installation, Faucet Repair, Frozen Pipes, Garbage Disposal Repair, Gas Line Repair, Grease Trap Repair, Hot Water Dispenser, Hot Water Dispenser Installation, Hydronic Heating Repair, Hydroscrub® Jetting, Installations And Upgrades, Leak Detection, Leaking Faucets And Toilets, Leaking Pipes, New Plumbing, Plumbing Diagnosis & Inspection, Plumbing Replacement & Installations, Plumbing System Maintenance, Plumbing Vents, Plumbing Video Camera Inspection, Sewer Line Repair & Replacements, Sewer System Backups, Shower Repair, Sink Repair, Sprinkler System Installations, Sump Pump Backup, Sump Pump Repair, System Maintenance And Cleaning, Toilet Flange, Toilet Installation, Trenchless Sewer Line Repair, Tub Repair, Water Heater Installation, Water Heater Repair & Replacements, Water Line Repairs, Water Line Replacement & Installations, Water Softener Installation, Water Softener Repair, Water Valve Replacement, septic, Septic system installation, Drain Cleaning, HydroScrub – Jetting, Main Line,
Reviews
Fast response to our Saturday call for assistance. Very polite and professional.
Sonia Heindel
3 years ago
I believe the men at Mr. Rooter were highly professional in the way they handled the situation when one of my family members had a major meltdown in front of them over the price of having the gas lines replaced, I felt the price was too much for having this job done for those on a fixed income and disabled. What can you do, I had to go to another plumber to get a estimate on getting my gas lines replaced and get this job done. Thank you. Sonia Heindel
Pressure valve installation
Did an amazing job! Abel was fantastic!
Charles Walker
5 years ago
Very helpful and knowledgeable company.
Very professional, patient & helpful, Friendly, polite & thoughtful!! 👍👍
sonia Corrales
3 years ago
The workers were very professional and friendly. Did everything super clean and organized.I would recommend there services to my friends and family .
Brian KIMMINAU
2 years ago
Great service and very fair price. If recommend! They didn't try to over sell me and the install was perfect.
Cecilia Moore
4 years ago
Orlando was awesome! He fixed our clogged drain and gave us advice on.how to prevent further problems and what we might expect in the future. He was polite and very respectful. He was on time and cleaned up after himself. We will use Mr. Rooter Plumbing for all our plumbing needs and we will ask for Orlando by name.
I was kept informed about the progress of solving my plumbing problem. The job was much bigger than I expected and I was made aware of what they were doing as they proceeded to with the project. They worked both Saturday and Sunday to complete the job in a timely manner.The price they quoted was increased only after the discovery of an unexpected problem. I was immediately informed of the problem before they proceeded with my approval of the increased price.
since first posting i have a much better impression of the company, i will post an update when all is said and done. i dont wish sewer troubles on anyone.
Very knowledgeable and gave me several options to fix the problem.
Stephanie Conlow
11 months ago
Jose did a great job in every respect. It was a bit complicated because we started with a snake. He was under the sink, and up on the roof twice. Then he had to come back the next morning (because it was later in the evening, when he began this job). Jose was here early morning to finish the job. Brought a coworker to help out, had to use a water propulsion system because the snake couldn’t fix the issue… in a 1972 home I had just bought… suspecting that it had never had a proper clean out.I am an extremely satisfied customer. Thank you for your service, license, and expertise!
Both my husband and myself would like to complement Steve who helped diagnose and fix our septic system, saving us thousand of dollars. He was excellent in communicating, ,keeping us up to date as we didn’t have a problem that was easy. We felt very “taken care of”.We have always felt well cared for by Mr Rooter, having used your company in both Tucson and Prescott. But Steve was our best experience to date
Josh was great and got the job done. Gave good advice and recommendations. I’m a customer if I ever need help again.
Excellent service. The tech (Frank) was very professional and knowledgeable. Very happy with this service.
Bob Switchhitter
9 years ago
On 06/18/2014 we experienced problems with our sewer drains. We called Mr Rooter of Tucson and experienced excellent service. They called back within 30 minutes with the appointment and within an hour of that phone call we had a call from the technician, Hector.He and his partner, sorry I don't remember his name, were at our home. They were both very personable, efficient and went right to work clearing our sewer trouble, Along with their excellent work another technician was there and did a video inspection of our sewer line, he too was very personable and knowledgeable.I and my wife are extremely thankful to these three gentleman and Mr. Rooter of Tucson. I would certainly recommend them to any of my neighbors or friends. Again Thank you Hector his associates and Mr. Rooter of Tucson!
Grace Trujillo
2 years ago
Very clean and professional work. Employees were very polite and more important kept us informed of what was going on. Made sure we understood when we could use facilities so, the clean out would be clean and avoid possible future problems
mark goldentyer
a year ago
Francisco did a great job! Quick, efficient,, friendly
Mr.Rooter provided great service at a reasonable price..the technician was aslo great,friendly, professional, and answered all my questions
David helped me out with clogged drain lines at my house. He was pleasant, professional, and very quick and the price for his services was excellent!
Called after my home warranty company left me hanging for 2 days. Mr. Rooter showed up an hour after I called because of a sewer stoppage. They cleared to clog and ran a camera through just to make sure. They were even cheaper than the home warranty service call.
Everyone was very professional and informative from my first phone call to the company. I would recommend them to anyone needing a good plumber.
curtis morgan
4 years ago
I called I got very quick service and service agents Frank and Joe were very professional. Very fair with options to help resolve our issues. I recommend this company and the agents as well.
Garry Woolfolk
4 years ago
Mr. Cesar Lopez did excellent and fast work. He came early and finished the job in record time with little clutter.
Terry Langford
4 years ago
Service technician arrived within the hour as promisedThe service technician Steve Sollenberger could not have been more pleasant and gave me a full explanation as to the problem, how he would repair it and how we could prevent it recurring.He efficiently repaired the drain blockage and left the job area clean and tidy.A small but appreciated fact is he wore shoe covers and was neatly dressed in his Mr. Rooter uniform - this is a far cry from most if not all other technicians we have had in the pastI wholeheartedly recommend Mr. Rooter company and particularly recommend that you ask for Steve Sollenberger as your technician of choice
Cynthia McCahon
3 years ago
Chris S. was wonderful. Found and fixed the issue quickly. Very professional and helpful!
James was super polite and professional.
Needed a drain service on a holiday period. Called and got a confirmation and a picture of the plumber. He was training an apprentice and I got to see a pro train a new employer. Job done quickly and even got a discount and a 30 day warranty. U could not be more pleased.Ed Drapkin Tucson AZ.
Ivan Gafiltha
7 years ago
Odus B. is by far your best employee. Great attitude, hard worker and really cares about out situation. He helped out our business in taking care of everything, he went above and beyond to ensure all our concerns were taken care of. With is attitude and work ethic I wanted to hire him permanently. I would love for Odus to be our facilities go to guy from here on out.
Mark was quick, polite, and gave us great advice on maintaining our garbage disposal.
Showed early. Awesome! Got right on the job as we took it step by step and determined the clog issue. Looked at options all while trying to keep price in line and not do overkill. Success! Nice guy, polite and diligent. (Former Army - thank you for your service!)
Thank you Frank @ Mr. Rooter, FAST, KNOWLEDGEABLE PROMPT, PERSONABLE, will absolutely call if needed again!
don wayne curry
8 years ago
Shon did a super job of cleaning my clog and recommending fixes to my plumbing. I will always use him in the futurefor any plumbing needs. He also helped cleaning the sludge out of my tub, shower, toliets, and sinks. He is the finest plumer I have ever run into with his knolwege, hard working, and his polite and friendly demeanor. Prior to Shon thought of Roter Rooter as a impersonal company trying to gouge the public. My opinion has vastly changed for a company I would highly recommend.
Fast same day service! Appreciated receiving a text with ETA & a picture of the technician who arrived on time both days. Tech KB and a Specialist were extremely professional, friendly and a pleasure to work with. They explained everything and answered all our questions. For an unpleasant situation, it turned out to be a smooth transaction. Will keep Mr. Rooter’s number handy for any future needs. Thank you!!!
Marcia Jacobsen
2 years ago
Jose was very pleasant and respectful. He fully Explained the problems and what my options were to fix the problem.
Nellie Thompson
a year ago
Me. Rooter was on time and able to fix my problem the first time.
Connie Duncan
4 months ago
Repairman was very polite. Completed repairs in timely manner.
Karen Papagapitos
a year ago
Jose Landeros, my Mr. Rooter Service Technician, was wonderful. He arrived promptly, he explained everything he was going to do to fix my ‘toilet’ situation. He was able to fix it efficiently and excellently. He also explained that since this toilet was installed 25 years ago, there are newer toilets and valves and pipes which deal with Tucson’s harsh mineral deposits that caused my toilet malfunction.He explained a few options for future consideration.I will be contacting Mr. Landeros in the very near future to upgrade my ancient toilet to a newer, more efficient one. I was so fortunate to call Mr. Rooter and have this exceptional and caring young man arrive!
Super friendly technician, got the problem solved and even took the opportunity to show my boyfriend how we could solve this issue ourselves in the future. I recommend.
I will never use this service again
duane swanson
5 years ago
great experience
I Had A problem with my toilet. It was plugged up & I called Mr. Rooter & they sent out Rene Lopez He took off the toilet & found out my grandson put one of his toys in it & tried to flush it & uh-oh. Rene was courtious & did a fine job. I would highly re-commend him for any job.
Stephen was great! He was very professional and friendly. He fixed our problems and we are very happy with the results. He is definitely an asset to your company and we will definitely call Mr Rooter for any future issues
Jay, Jake & Abel went above and beyond to make sure me and my family had running water, all the way up till late evening, hours long! Never complained, just truly wanting to help. Very professional and compassionate, will Always use them for any plumbing needs!
Friendly professional, reasonably priced, on time.
From my initial call to Mr. Rooter customer service was great! Technician Plumber Mario and Stephen provided an outstanding service. They were very thorough and informative through out the whole process. The job could not be completed in one day due to roots in my sewer line but I was able to use my utilities for the night. They secured the hole they dug up and came the next morning as promised and on time to finish the job. I highly recommend Mario and Stephen to fix your sewer line.
David Fortman
7 months ago
Excellent service. Very professional. Will recommend them to my friends.
Very prompt and professional! Tech’s explained everything throughly.
Gloria Albelais
4 months ago
Prompt service and very efficient.
Thank you.
Terry Jackson
3 years ago
Mr Rooter is the best! I have used them in the past as well as today and have had good experiences each time. Very timely with getting to the job and getting it completed, as well as friendly and knowledgeable people working for them. I really like the fact that the work was explained to me even though the technician didn’t have to do that : ) I will use this company again with any future jobs-thank you!
Jose did a fantastic job!!!
Very poor. the options I was given and the quotes were outrageously high and the experience left me feeling scammed.
Quick fast and easy. Very affordable. Couldn't imagine it being easier.
S & L Sanchez
3 years ago
Job well done. Fast and recommended someone else to help finish the job.
They found a leaking pipe and identified a more serious problem with the polybutylene pipes. We had them replumb the house. They completed the job in a timely manner and they also replaced some of the black gas pipe that was corroded due to the water leak. Very professional service from start to finish.
Jake Devore came out late on a Saturday evening to take care of a surprising backed-up drain. He explained what he was going to do, asked permission before going into rooms or moving any items, explained what he thought the issue was, and offered suggested remedy options. He was honest and upfront about pricing. We went with the less certain--but less expensive--option with the understanding that if it did not work that cost would not be added onto the more labor/time intensive option. That was appreciated. While performing the work he commented on other possible things to look at and we scheduled a free follow-up appointment to verify/validate that the repair is good.I asked him for his card and I would not hesitate to call him again in the future. Ask for Jake.
Sharon Corben
9 months ago
Great response. Tech arrived on time, and was super nice and very professional. Fixed our clogged kitchen drain / clogged disposal. He cleaned up after himself. James was great! Ask for him!!
Felicia Thai
7 months ago
The water line that goes to the refrigerator was not working. Javier had to drill and connect another line underneath the kitchen sink to the refrigerator as an alternative to get the work done faster and more affordable.
Della Pesqueira
4 years ago
We had a big mess with our water heater and K.B. and Elton bailed us out big time. I would recommend Mr. Rooter to all our neighbors. They did a super job. We are very happy with their work.
Victor Santos
3 years ago
Very professional and honest a company we can trust...
We are very happy with all the Mr Rooter team - Jose, Jason, Raul, JR, Gabe, Brandon and George - and we are satisfied with the work.
Jose was our technician I asked him if he would offer the coupon I got from Mr Rooters website for 57.95 drain clogged in one of our bathroom. He said yes and I told him the clean out was opened by me. He got his power snake from the service truck and went to work running power snake into 4 inch line under house towards clogged up toilets, bathtub and sink. He worked hard to solve this clog issue and he came in several times to plunge the the bath tub because it was the last thing to unplug.He worked on the phone clogged pipes for an hour I believe and when he gave me the bill it was 57.95! Jose Fantastic Job, Your the best worker I’ve seen for a long time you are an asset to the company sir! Thank you! Mark Porter
Rachel Goodman
2 years ago
So wonderful explained all the options so clearly curtiuos and careful.
Great service, great job.
They were really quick on their response when I called them. They explained everything to me I did not quite understand it. And Matt was so awesome I called my daughter and he explained everything to her.
I called Mr. Rooter due to all of the drains in my home were draining very slowly or not all. For years, my father had been told by another company that the clean out drain had concrete poured over it when the driveway was installed years ago and that there was a clean out on the roof supposedly. Not only did Steve perform a thorough investigation for another possible clean out, he ran a camera through my main line to check its condition. As it turns out, that prior information about a clean out on the roof was inaccurate. Furthermore, he explained based on the age of the house (built in 1961) and on his research, there was not a clean out under the concrete. The good news - the main line was in very good shape and I would not need to worry about having new pipes installed which was a big concern of mine. However, he explained the tub and bathroom sink were on a different line and had to be cleared separately, which he did. It was pretty nasty what he got out of there. He devoted all this time to tell me how to keep this old plumbing running smoothly, and all the while dealing with my 13 rescue dogs following him around trying to play with him. Steve makes calling Mr. Rooter worth every minute and every dollar. I will definitely be a lifelong customer of Mr. Rooter. This house is everything to me. So thank you Mr. Rooter for sending an employee like Steve to my home.!
Adrian and Brian were friendly and professional. Adrian so clearly explained what was happening with our water heater and how to maintain it for its maximum life.We highly recommend them!
George Garcia
3 months ago
Clear plugged drain
daniel zamora
6 years ago
Great very fast service and technician was very professional
Suzy Gershman
4 years ago
My experience with Mr. Rooter was excellent. Frank, our lead man, was very professional, extremely friendly and answered all my many questions. He conducted the entire two day repair with amazing professional conduct.All the employees of Mr Rooter were a pleasure to work with. The work was done in a timely manner and the clean-up complete.I would recommend your company for all plumbing needs.Thank you for terrific service,Suzy
Jonathan Rogoway
a year ago
Great service. Less expensive than the other guys and they got the job done.
Cindy LaLonde
7 years ago
Jose C took our call and dispatched 5153 Daniel. My kitchen drains had been slow for a while and I had babied then along. One evening there was no movement... Both sides standing... Supper complete and dishes to do (I don't own a dishwasher - washing by hand requires the sinks). When I called Mr. Rooter It was after regular business hours. I was expecting to make an appointment for the service. To my surprise Jose C said they are a 24 hr service.. No extra emergency charge... And technician Daniel would be at my home soon. Daniel arrived, worked fast and friendly, fixed the problem, explained everything as he went, and left with my drains running perfectly and a bottle of solution to maintain them. Very happy customer. Will use Mr. Rooter for any other needs.
Ronald Bowlan
a month ago
Outstanding customer service, and extremely knowledgeable technician. I am more than pleased!
alixandrea bender
7 years ago
Gerardo (Rene) was so great! He was so friendly and knowledgeable. He gave great repair options for us and tried to save us money where possible. I highly recommend him and Mr. Rooter for plumbing repairs.
I called Mr. Rooter because of a busted drain pipe under my slab in my home. They started the work that same day, and finished in a week. They replaced my busted pipe, and repiped the rest. The site manager Joe was professional and explained the work his crew would do. Gilbert & Brandon performed the work, and were great at not only explaining each day what they were going to do, but they cleaned up at the end of each day. They literally swept up around the huge piles of dirt in our home that came from the trench in our concrete floor. They treated my home like their home. I don't want to have to live in a hotel for weeks again because of plumbing issues, but if I have plumbing issues again, I'll be calling Mr. Rooter.
Roberto was very professional, thorough, polite, and friendly.
Knowledgeable and great communicator.
The women in the office who I spoke to inquire about getting a plumber as well as the young man who executed the project were truly the pleasure to speak and interact with. I personally am delighted with our experience with your company's service from the initial call to the completion of our needed services. If only everything that needs to get done in everyday living would be resolved like our plumbing issues.
Elizabeth Lopez
a year ago
Jacob was amazing and got the job done quick! After ordering a eater heater, a new toilet and finally calling when the sink started backing up it was such a relief that he figured it out! He stayed until he figured it out. Did such an amazing job!
Everyone was kind, efficient, on time & up front with their prices. Really appreciated their diligence and professionalism!
Aaron Hungate
3 years ago
The tech that came to our property was exactly what we needed. Very involved and couldn't be more satisfied with him.That said, the company really needs to provide their techs with a camera scope. Not only would we have added that to our job but I am sure more business would be done. 5 stars if the tech had a scope
Rosemary Gomez
4 years ago
Orlando was very knowledgeable and did a great job. He was very respectful and friendly. We will be calling him to come back to do some other work that needs to be done.
Jose Carrillo
2 years ago
Man these guys are the bomb Jake and Joe really gave me and my family an experience I can never forget I thank you gentlemen so much for hooking us up and making it so easy if you need any plumbing done come ask for joe and jake and I promise you will be satisfied with their work.
Jeralyn Riell
5 years ago
We are currently waiting for the plumber FOR THE THIRD MISSED APPOINTMENT. They have scheduled and missed 3 appointments. I got a text at 7:14 that Cesar is on his way. It's 10:30. I am definitely spreading the word about this. All anyone can say is they will call dispatch to see what's going on. First and last time using this company.
Jared Gonzales-Pryor
5 months ago
Matthew came out to deal with a backed up tub and toilet issue, and got it fixed within 20 minutes! I've used Mr. Rooter in the past but am very pleased with today's service
Kevin Gassaway
2 years ago
The technician, Jesus, did a great job unclogging the sink in our kitchen. I would definitely call them again.
jovani&arlene Lira
2 years ago
Really loved the work Jose L did very professional and very knowledgeable. Very polite. If need to do business with you all I sure will even tell friends and family about you. Hope all your workers are like Jose. Thank you very much.
They Saved Me Thousands! Technician Frank resolved my clogged drain within 30 minutes! This came to my surprise as Cummings quoted me $5,000 to resolve my clogged drain. I believe they do the right thing every time!
Krista Schmidt
3 years ago
They answered my phone call promptly they came within an hour of my first phone call. And they got the job done within 30 minutes and we have not had any problems since they serviced our kitchen drain
Alice DeFriese
6 years ago
Wonderful experience considering the unfortunate problem for me. These guys made it much better than it could have been. Gave is a really good professional!
David was exceptional! He was professional, courtious, and extremely conscious. I am very pleased with the work he did. He did everything by himself except for digging the trench. Your people work well together. That S unusual now a days. One usually slacks off. Not in this case. I can't remember his name but he did a great job, too! I will recommend him to others. Thank you.Paula Ross
Excellent service, very polite and knew what he was doing
Robert Granillo
3 years ago
Very professional, got here when they said, did a great job and cleaned up after themselves. Extremely satisfied. THANK YOU
Charles Humes
3 years ago
The Rotter Technician was professional and very knowledgeable and I will use them again and hopefully get the same Technician Komatar Bridges
Denny Kitchen
3 years ago
Steve did a great job,was friendly and explained everything that he was doing. Thanks
Awesome response, service and technicians (Martin and Jose)... with so many plumbing companies to choose from, I'm definitely happy I chose Mr. Rooter.
William Pinkerton
2 years ago
Great
Carolyn Meador
2 years ago
Prompt and knowledgeable tech diagnosed shower leak and recommended that tiles be reset and sealed.
Charles Zimmerman
7 years ago
Mike came to our rescue when we weren't able to use our sewer. He was quick to find and fix our problem. It was a fair cost and couldve been much more, but mike mafe it affordable. Wr apprrciate all his hard work. We now have a plumber for life. Thanx Mike!PS. My wife made you more cookies, come get them anytime.
I was really impressed that I called at 10:00 and you guys came out an hour later.We had a small odor coming from one drain but it was comforting to know we did not have a blockage or crack from roots.I appreciated that I was not pressured to have it cleaned out but if we feel the need to get that done in the future we will certainly call you.Thank you, Wayne
Barbara Baitzer
9 months ago
I had 2 leaks in the kitchen at a very early hour. I was very happy to find a plumber that didn't charge extra for coming out early. The leaks got fixed, and I had new shut-off valves put in the kitchen and both bathrooms. They were all about 20 years old. The plumber, Brandon, was nice and efficient and I was pleased with the work. I did think the price was a little high but at least the problem is gone.
Experience was professional. Work completed as scheduled. Only item i would in clude is that when performing expensive work the project manager might oversee a bit more and or check back for completion
Bruce & Bonnie Burns
2 years ago
Acted very professional,and office personnel were great!
Susan Garber Nevins
4 years ago
I want to thank Orlando for doing the work quickly and neatly. He gave me a good price, explained a lot to me and I am happy with their work. Ijust love David R. He is a very nice and professional guy. I appreciate the work he does. I feel that the company charges a lot. I don't make a lot of money, so it is expensive for me, but they saved me from a huge problem later on. I will call them again for my plumbing needs.
Krystle Reynolds
4 months ago
My toilet was clogged and just put in an inquiry and they were out to the house the next day. Rick was amazing! Super professional and able to clear the poo purri bottle that had got stuck! He was open and honest about price! Very happy with the service!
Shawn Fleming
3 years ago
Very pleased with the service I received. James and the rest of the team were very professional and honest and made sure the job was done right. Highly recommended!
The tech Jake Devore tried to overcharge me for a drain cleaning. I went to website and showed their advertised price. He then installed a garbage disposal and didn't secure hoses.When he left the dishwasher was turned on and unsecured hose shot water at the receptacle and blew out a circuit. He came back tried to fix it but couldn't, but said he would pay for the electrician. We had it repaired and have been in contact with Mr Rooter and Jake is dodging our calls to be reimbursed.NEVER USE THIS COMPANY!
Manuel R Gonzalez
10 months ago
Awesome job
David Williams
8 months ago
Matt quickly and expertly diagnosed and unplugged a plumbing blockage. He was cheerful, courteous, and professional.
Martin was quick to return my call and gave me a concise quote on replacing my old service pipes and fittings. Once accepted, he acquired the necessary parts and hadthe job done and cleaned up the site in just a couple of hours.a very nice person to work with, I'll definitely keep him in mind for any future plumbing needs.
Kickin It With Ke
3 years ago
David and Joe were both very nice and help me with my clogged drain in the kitchen. David worked very hard from the moment he got there till he left with making sure it was completely unclogged. Joe was super nice and gave me a lot of knowledge on plumbing he’s been in the business for awhile which is very good to have someone experienced help you with these types of problems!
Nathan Barnett
7 years ago
Excellent response time and work ethics.
Julie Fields
6 months ago
Installed 2 power flush toilets. Jose was very professional, job was done as promised the next day. No clean up for the customer. 5 year guarantee. Would use them again Ina heartbeat.
Lorraine McCaig
3 years ago
Excellent work. Stephen Sollenberger is great. Outstanding
Melanie Schwarz
3 years ago
Our technician Chris was very professional and pleasant. He fixed the problem right away.
$400 to unclog a shower drain!?!? I scheduled an appointment to have my shower unclogged and they sent out their technician Jacob Dynomite. He took a look at my shower and quoted me $400 to unclog it! He claimed it was because the clog was about 10 to 15ft deep into the drain and needed a drill snake to get it out. I dont know if charging $400 for that is standard procedure at Mr. Rooters, but i was definitely not about to pay that. Need less to say I declined his services and called up a different plumbing company. They charged me $50 and unclogged my shower no problem. I watched and saw that the clog was also not 10 to 15ft deep as well. Be careful who you do business with and keep your options open!
BD arrived and solved our clogged pipe in mere seconds. He was helpful, informative and offered solutions. Joe appeared on the scene and used the camera on the problem line. Wow! What an eye opener! We were given options to our root causing problem.I am so appreciate to have quality professionals offer solutions to an on going frustration.
Fsat and satisfactory totally. I appreciate his complete workmanship so much.
Nippey FELDHAKE
3 years ago
I would not use Mr. Rooter as the are dishonest & took advantage of a Senior Citizen. They up the cost of the service once they got to my house. I am very dissappointed in Mr. Rooter. I plan on making a claim to the Register of Contractors & BBB. I was given a price if $79 special over the phone. When the technician came he said I did not have a clean out and it would cost me $249. He called the supervisor & got it down to $129. I showed him the coupons & he said they don't work with my problem. I needed the bathroom sink draining so I said ok. It took him less than 20 minutes total time from getting his equipment out of truck , clearing clig & equipment back in truck. He took advantage of a Senior Citizen. They did a bait and switch. Very unhappy will never use them again.
Had a clogged pipe from relief valve to main sewage line, which was causing water to leak from base of the toilet. Called at 8 in the morning and had service tech out within 3 hours to fix. Mike s. (Service tech) was very friendly and got it done fast. Also redid the wax ring on toilet all within about 30. Great experience will definitely call these guys back if i have any more problems. Thanks agin to mr.rooter and mike s.
Jane p. morgan
4 years ago
Very impressed with their knowledge and excellent customer service. I will recommend and use their service if needed.
Claire Alvarez
10 months ago
Had to call Mr. Rooter for an early morning system back-up--woke up to flooded bathroom. Courteous receptionist referred a Javier L., who set up appointment for that day. He assessed the situation and provided the diagnosis and recommendation. He was professional and worked until situation remedied to stop the water leakage. Further assessment and flushing of system with camera diagnosis revealed tree damage. Everything is set up to get this fixed with work guaranteed. The job was very professional. The technicians were courteous, punctual and explained all work being done with corresponding estimates. All in all, a good experience. Mr. Landeros went above and beyond in his customer service and work performed. I would recommend these guys without hesitation. Thank you for relieving the stressful situation.
Billy Cottrell
2 years ago
Worst experiance of my life. Do not call this company.Showed up without tools the first day. Had to loan the tech sockets. Left debris in front of door for several days. Left chair in front of front door not once but twice. No show no call for two days. Left specific instructions to not disturb tenants. They did anyway. Changed the price after initial quote.
Visit was very timely. Service was quick.
James was super friendly and very knowledgeable. If you need a plumber, do yourself a favor and request James. I rate him A+Excellent.
Very professional and courteous service, thank you, Job well done!
Tammy Charest
7 years ago
Technician Justin Chilton was very professional and friendly. He went right straight to work. The other Technician was very polite. They went straight work.
I would highly recommend your company and the men that were here. I am so grateful for their help. Thank you
Arrived on time. Very courteous. Resolved my problem and explained all the issues regarding my plumbing. Went the extra mile, very satisfied.
Jake was awesome and very helpful.. Appreciate his professionalism. And honesty!!
Joe was great! On time, affordable, and gave my contractors the information they needed to quote us the new bathroom.
Technicians very professional but did not feel process was very organized. They left the site 3 times for materials or tools that were needed as the vans used do not carry any supplies. They spent about 4 to 5 hours total on the job and the cost was $4,500 We feel taken advantage of. They did clean up the area when finished.
MaryAnn Barber
3 years ago
Stephen was great. On time and polite and quick.
They did an awesome job!!
Ariel Fernandez
7 years ago
DANIEL WAS REAL PROFESSIONAL ON EXPLAINING THE SERVICE HE WAS GOING TO PROVIDE. EXCELLENT JOB
Saved me from getting an unnecessary repair! Exposed a dishonest bid from another plumber...would use them again...very knowledgeable - taught me lots on clean outs and sewer pipe from house to city line - thank you!
Jose was exceptionally professional and friendly. He was able to work around old plumbing and cleared the problem.
I called this morning to make an appointment and they were at my home in just a few hours. Luciano was great at explaining what the problem was and the best way to fix it. He was polite, respectful, and clean. Great service.
Roman Rosthenhausler
8 months ago
Excellent job, well knowledgeable on what job was needed. Didn’t try to sell me on anything I didn’t need very professional and courteous
Quick response and quality work. I will continue to use Mr. Rooter for my plumbing needs, and recommend them to others.
Susie De La Paz
2 years ago
Very quick and super friendly
Brandon was very efficient and polite. Job was done quickly
Affordable Insurance Solutions, Inc.
5 years ago
Fast Dependable Reasonable On Time!
Chris Fishwood
5 years ago
Called them to snake my service line to remove a blockage. They ran a snake and said that the blockage couldn't be removed. They recommended that I rip up my foundation to replace the pipe for 3600$. I called another plumbing service that removed the blockage for 500$
Mathieu Hawkins
6 years ago
My parents had a backup in the guest bathroom the tub the toilet and the sink will not go down. I went down there to help. When the water was backed up in the tub I noticed the grout joints under the toilet getting wet so obviously it was leaking under there. I pulled the toilet up off of the floor to get to the wax ring. So while the toilet was off the floor and I had access to the drain I ran a powered 25 foot snake down the toilet drain it did not work. Then I ran the same snake down the tub drain it also did not work. After messing with this for hours I finally gave up and called a couple of different places to get estimates. I figured how bad could it be it's just a toilet drain that has a clog in it run a snake down maybe mine's not long enough for big enough to do it. Mr. Rooter was the last place that I called. They told me that it would be about 3 hours before somebody could get out. They told me that they only had 3 technicians that were on call that night. I asked if any of those three technicians work in my area or around me so they didn't have to go too far. They told me that there was one technician that wasn't too far from me and was on a job right now so they would call him to inform him that I needed help before he left and got too far away he could come over and give me an estimate. Over 2 hours later coming up on 9 p.m. Casey showed up. Very nice young man very good looking. However I got the distinct impression that he just didn't want to do it he stayed in the bathroom staring at the hole in the floor that the toilet is supposed to be sitting on top of for a few minutes asked me if they gave me a price on the phone of what it what it would cost to snake a drain I said no they told me that the technician would assess and estimate when he got here so he went out to his car he said he had to go call in for a price and then when he came back he told me that it was going to be over $300 and that he didn't even charge me the after-hours fee. The reason I say that I feel like he just didn't want to do it is because he gave me a ridiculously exorbitant amount just to run a snake down a drain. I mean jeez the toilet was already off the floor everything was already done all he had to do was run the snake down the drain. I am not recommending or giving any stars to mr. Rooter because I feel that that whole Fiasco last night was absolutely ridiculous!
I had an emergency toilet problem, Mike responded and he fixed, could not repair it that evening but came right away the next day and fixed both toilets which were full of tree roots that looked like ropes. Very prompt, pleasant, clean and showed me every step of the way so I knew what was going on. Maybe a little expensive but a lot of work done and done when I needed it so I am happy. I would certainly call Mr. Rooter.
Caleb Wenzel
20 hours ago
Felt like I was dealing with sales people on commission rather than an actual plumber who was called to perform a service. Now that I know better I will never be using Mr Rooter again. Outrageous pricing And consistently trying to get me to completely replace my sewer line even though there was nothing wrong with it. 4 or 5 different technicians came out to clear tree roots from my sewer line. After they forgot to document that the backup was indeed caused by tree roots, they couldn’t remember the cause of the backup because every single technician that came out no longer worked for the company (which that in itself is a huge red flag) unfortunately I’ve learned my very expensive lesson and I would encourage anyone to use a different company.
Chris Ajlen
10 months ago
Jose did a great job. He knows his job and is very neat.
Cleaned up after he finished work.
Janet Danyfield
10 months ago
Jose was excellent! He was very personable and thorough.
Diane Hallett
2 years ago
Had leak on main water line. Respond time was great. They are expensive but had job done in a timely manner.
Brittany Rice
9 years ago
I had a backed up toilet that turned out to be a backed up sewer line. I had called Mr. Rooter and they were fast and able to fix the problem with minimal expense to me.
We had 2 different plumbing issues the same day. I called the company, a local family owned franchise (it was important to me to be supportive of our locally owned biz). Even though I called late in the day, the tech was able to give me an estimate and the work was done the next day. Many companies will advertise free estimates, but in fact lie. They charge a service call fee plus a high hourly rate, which is extra from the time they arrive. This company DID NONE of that. 1) The estimates really were free, 2) the tech was professional and the work was high quality. 3) the cost of service was VERY fair and reasonable. 4 The phone staff who took the intake were polite and considerate. I recommend this company to anyone. This is a great company to do business with.
shon p did a great job very professional
Changed out our recirculating pump to our hot water heater
Dennis Miller
5 months ago
All members of the crew were timely and friendly even when my property had easement exclusions that made it more difficult to install the system, even though that created frustration the company continued to remain calm cool and collected. Overall it was an excellent experience doing business with Mr Rooter!
The technician (Frank) was prompt, friendly, courteous, and professional. The work was done efficiently at a good price. The office dispatcher was likewise efficient and made courtesy calls to let us know when the tech would arrive. Very pleased.
Deborah Greenlaw
3 years ago
Orlando was very courteous and professional. He did an outstanding job!! Thank you again!
Repair man was courteous and efficient. Got the senior discount which helped. The repair was done in a timely manner
They were very professional and quick when I had a plumbing issue! Good price for emergency service. Repairs were done quick.
Sandra Harper
2 years ago
I don’t know if this company does excellent training or if they have just been blessed with great workers, but I can’t say enough good things about them. From basic, respectful manners to effective communication to knowledgeable skills and getting the job done in a timely fashion, they completely have my thanks! I feel safe and grateful to them for taking such wonderful care of my plumbing issues. I am so happy! Thanks and kudos to you all! You are very lucky to have such dedicated, hard -working employees! Please, give them much praise. They sure earn it!
mark holguin
9 months ago
Jake was super professional and came to the property very promptly. Even though it was very late on a Sunday night he was there with a smile, he was very friendly and explained everything he was going to be doing and took care of the problem straight away. I would highly recommend him and this company in the future.
Very honest, courteous, helpful, great communication and they fixed my problem over the weekend! I'll call them every time.
technician was very helpful friendly and thurough. he spent time dealing with the issue and was accomodating to my sons curiosity when he asked questions. will use this service again if the need arises
Stephen Fornelius
11 months ago
On time, no plus-up charges, no mess, guaranteed the work personally
I called Mr. Rooter this morning. They came out this afternoon. Receptionist was very polite, got in touch with Brandon, and he had Jacob come out. A very polite, professional guy who knew his business. I had the $57.95 voucher, and that’s all it cost me. No hidden fees at all. If you have any plumbing problems, do not hesitate, I repeat, do not hesitate to call this company. And ask for Jacob. Job was completed in about 45 minutes. WOW! Ken White
Technician Frank B. explained everything very thoroughly and was able to get our problem fixed!
IMELDA FIMBRES-KURTZE
a week ago
We had a sewage backup emergency on a Sunday. We called and they told us it would be about 25-30min depending on traffic. It was exactly 30 minutes when the technician got to our house. He was professional and let us know what he was going to do. He got done and provided more information on next steps. We were very pleased with his work. Thank you!!
Great polite service. The best!
Jocelyn McGee
3 years ago
I initially just wanted a new toilet installed but when they came out, they saw the main pipe was cracked really bad and had to be replaced. Even though the situation was worse and I had to pay a lot more than what I was initially anticipating, they were extremely understanding with me and helped me calm down. Joe specifically, was an angel and very personable throughout the whole process and made me laugh a few times. Definitely will go through them in the future!
Sharian Giordano
3 years ago
Anthony explained what needed to be done and went about doing it in a professional manner.
Robert Arriola
3 years ago
It all stsrted with the initial call. The receptionist was incredibly polite and helpful. I was updated on times and alerted when my tech was in route. The tech was personable and I wad impressed that a supervisor followed up to make sure all my needs were taken care of. An A+ Experience.
Desert Sunflower
4 years ago
I highly recommend Mr. Rooter. We reached out around 7 a.m. by 9 a.m., we had 2 plumbers at our home. Jim was very professional, knowledgeable and friendly. They took care of business quickly and efficiently! Thanks guys!
Top notch technicians. Ben was communicative prior to arriving and a pleasure to work. He was thorough and friendly, took time to explain everything and answer all of my many questions. Tyler was great too and when the job required more equipment, Jay came to help. All three seemed genuinely interested in finding a solution and explained, step-by-step, what was being done.We need more work done than we can take care of right now and because of how impressive the staff has been, we’ll be coming back to Mr Rooter!
Kimberly Sanders
a year ago
Great job! Thank you!
Mikhael Nicoli
8 months ago
Great service
Mr. Rooter just finished a major project on my home, moving us from a septic tank to the city sewer line. It was far from a pleasant experience. I knew the 4-5 day projected time to completion was overly optimistic but I didn’t expect it to draw out into 3 weeks. If there was anyone managing this project, I don’t know who it was. They certainly didn’t contact me on day 2 when they jackhammered into the water line. While it was fixed in a couple of hours, it took them 30 minutes to shut it off so the jury is out on that until I get my water bill. They would show up whenever or not show up when I was expecting them, sometimes working a couple of hours others a full day. By the final day, after they thought the project was complete (I the gravel to be spread, it's in mounds), I was done with Mr. Rooter. I’ll hire some else to clean up my yard and fix what they damaged. While they did what I hired them to do, from what I saw they don’t have the manpower for larger projects and their 'laborers' produced sloppy results. If you do opt for them, make sure Dave and Jay are involved, they will get the work done.
Your staff were very responsive and efficient in addressing my plumbing issue here at my restaurant. Chris in particular did a great job resolving an issue that popped up and was thorough in explaining my options for long term maintenance and pricing. Great Job, Thank you!
The good - fast response, and courteous. The not so good - Last summer Mr Rooter charged me over $1300 for 3 angle stops under a sink and an outdoor valve, which failed in less than 6 months. When they came out to replace the valve, I asked about another issue. This was misdiagnosed by a professional plumber and a supervisor with a camera, leading to part of my paved patio being dug up. Luckily the young man that was doing the excavating realized that there was no way to get to the problem from the patio floor. He filled the hole and would have put the pavers back, but without sand. I later paid my landscaper to reinstall the pavers properly with sand. Another supervisor came out with a camera, and found the actual problem. While I was filing a homeowner insurance claim, your dispatch kept setting up appointments to do the work without my consent or any contact. Subpar all around and I am having a licensed contractor make the repair - for less than half of Mr Rooter's estimate.
Did work efficiently felt like there's delays between finishing each step of the job but overall satisfied with the price the best in town I found
James Gavigan
2 years ago
Abel was very friendly and thorough definitely an asset to the company
Amazing service! The project managers and technicians communicated clearly and frequently with me--and with each other! Inconvenience was kept to the absolute minimum, and the service was exceptional.
They fixed it, once they got here
Contacted Mr Rooter about a potential leak due to 6 times normal water usage and high bill. No leak was found, so I requested they replace a toilet, as it was running. They said they couldn't replace the toilet until I repiped and suggested I repipe my entire house for 13K, or 18K when entire property was included due to old pipes. I put a hold on the project, got a second opinion through a leak detection company and my home owners insurance. They advised me the previous plumbers (Mr Rooter) were looking at the incorrect meter and no leak present and there was no need for any work. I had a plumber friend out who adjusted the settings on the toilet for $30, water bill is normal now. It was the summer house sitters filling up a pool that increased the bill. Would not recommend Mr Rooter as a 13-18K bid for an unnecessary job is really not very professional.
morris leichter
3 years ago
Great service with a smile. I did the same thing last year with potato peels. Yes I don’t learn from my mistakes. We had them out as well and both guys they sent were top notch. Highly recommend .
Cesar was great! He was very professional and walked us through everything he did. We will ask for him the next time we have an issue!
Jose was knowledgeable, explained in detail about the service and cost.
Cleared our kitchen and bathroom sink drains and cleaned up the work area.
Matthew Weber
4 years ago
I've had some work done by them but still more to go, can't complete the review yet but I will post an update when all is said and done.
miguel dominguez
4 years ago
Big thanks to Stephen from me.rooter he worked his magic to provide us with the best service in Tucson unique Motorsport thanks him and his team awesome work thanks well appreciated
James Patrick
3 years ago
Would recommend to anyone in need.
bhanu bhanurupata
5 years ago
Clean friendly professional with competitive rates
PS. I know it’s not much but I like the booties :-)
Andrew Dempsey
8 months ago
Called the 24 Hour emergency line when my apartments flooded (@ midnight). Was told it would be 20 mins before the dispatch called me. Waited an hour, CALLED BACK and she apologized. Yet never heard from anyone until 730am. At that point my standard plumber was en route. Very disappointed with this emergency plumber, especially after calling them back to inform them they had dropped the ball.
Gregory Peterson
10 months ago
Replaced toilet and cleaned the sewer line unlocking it.
Had a cracked valve body in lavatory sink in the MBR. Required a new valve.A day later the kitchen faucet developed a serious leak, also. Mr. Rooter service tech., Jacob aka Jake; came out initially diagnosed said problems as cracked valve bodies. We had already purchased the replacement for the MBR, the Kitchen faucet was only two years old and was under warranty so we had to wait for that to be shipped by mfg. when it arriived we called the Mr. Rooter dispatch faithful Jake came over & within a couple of hours he had installed both faucets in an expert timely manner and we were back in business washing, hands, brushing teeth, shaving, prewashing dishes for the dishwasher, getting water for cooking and using the dishwasher for the first time in a week. If you have plumbing problems, please; take my advice. Call Mr. Rooter ask for Jacob aka. Jake he is a RESCUE RANGER. His demeanor is Friendly, Professional, his business acumen and support for his employer is exemplary for that of most Young People today. He is Super Informative, Honest, Not Pushy.All in All, our experience was trying, Jacob solved the anxiety, concern, as a matter of fact the entire ordeal was lessened greatly by ALL the staff at Mr. Rooter. Give em a call they do Good Things For people with Plumbing Problems.!.I Remain, ThankfulBillie R Hobbs
Bad experience - there are better companies out there. Mr Rooter came to my house for multiple issues. First he replaced my tub faucet insert. When I used the tub, I found out he had the cold and hot reversed. Maybe that's why he had to force (hammer) the insert in? Replaced a sink faucet set and I pointed out he didn't change the stopper that came with the new set - he said 'that's extra' (around $100 more I think). Replaced all the inside shutoff valves in my house, except one. We both agreed that one was fine. Others were fine too, but the plumber cautioned me they were near the end of their life, so better replace them now. Strange he didn't say that for the one behind the fridge. Another plumber told me that one can be tough to replaced and some guys just don't want to do it. A few weeks later that valve failed and cost over $10,000 in damage. To add insult to injury, when it came time to pay, I said 'it should be less because you replaced one less valve.' He said, 'the package deal included one valve for free - that was your free one' (the one not replaced!). Then he gave me an estimate to replace the above ground portion of my water main (to include everything attached to it). I got 2 more estimates. Mr. Rooter was more than double the other two. Otherwise, thing went great :-) Think long and hard before using these guys.
Cleaned & scubbed cast iron pipes & Epoxy coated all pipes under house slab & replaced portion of sewer line & high pressure washed sewer line to street
My 2 Mr. Rooter gentlemen, James and Luciano, are incredibly knowledgeable about anything pertaining to plumbing. On top of that they were so respectful of my time and concerns. I would highly recommend Mr. Rooter for any plumbing needs big and small.
Mary Richardson
4 years ago
Excellent service! Please note: the Mr. Rooter employee did not solicit this; I asked if I could have his supervisor's contact information to relay how incredibly impressed I was with David. He arrived on time and was very friendly. Great communication skills; he explained the likely process and updated me frequently as to the status. He was diligent in asking if there were small animals in the house that might get out as he needed to come in and out of the house. Additionally, this young man hustled. He worked quickly and apparently efficiently. He answered all my questions and was very, very pleasant. You have a true winner of an employee!!
They knew I was overwhelmed the day of the leak in a wall in my house, so they came back the next day to go over details.
Adam was very Helpful and knowledgeable with our Plumbing issues we would defiantly use Mr. Rooter Plumbing again , and Adam
Sallie Shanks
3 years ago
He came when he said he would be there. Worked hard trying to clean the problem up. Return the next day to finish up. Very polite and a hard worker. He had to get a larger Roto router machine.
Chuck Sanford
3 years ago
They quoted 800+ dollars to install a 100 dollar part on the water heater. Takes 10-30 minutes to install.
Myrna Grijalva
2 years ago
Advertising unclogged drain for under $100 I think it was no more than $60. Called and when guy showed up I was charged $250. I understand my house is old and was willing to pay more but $250 to use a vacuum and Unclog the drain?!? . I agreed because I needed and had already made the call but I feel like it was a bait and switch. Now I understand why people hesitate to call companies such as roto rooter. Will call someone else in the future for sure and I do not recommend.
Jacob and Joe came to the rescue. They were very professional. They handled the plumbing issue in a timely manner. Very good service.
Insidious in-wall pipe leak detected when baseboards pulled away from wallboard and grout discolored. Mr. Rooter responded quickly and located the leak source with minimal invasion of walls. (Note: Not all plumbing companies have a leak detection capability). Cesar assessed the damage and called Brewer Restoration, who responded quickly and immediately instituted restoration procedures. Meanwhile, Cesar fixed the leaky PEX tubing. Then he and Paul (Channel Leader) checked out the overhead plumbing, which runs through the attic and made some recommendations. Both Cesar and Paul waited with me to meet with the construction rep (home still under warranty for initial defects). Their support was solid throughout the whole event. They recounted their analysis to the rep, showed him the defective tubing, and provided him photographs. Mr. Rooter and Brewer Restoration together are (without a doubt) the A-Team for this type of unfortunate event. Very professional!
James Kirsten
3 years ago
Awesome service! Couldn’t be better! Thanks Bobby!
Shower backed up, thought it was my gray water line, turns out it was the septic tank. Honesty and professionalism through and through. Dispatch was calling while I was still on the line with the office. Had Matt H out within 20 minutes who almost immediately diagnosed the issue. Showed me the problem instead of just telling me. Had a crew scheduled for first thing the next morning. They were on time, very polite and everything is up and running. What I liked the most was their upfront, no sugar coating approach to tell me the issues. They gave the best case scenario and worst; I never felt in the dark. Would recommend them to anyone!!
Monica Barbeau
a year ago
Very thorough and professional.
Dressed in clean uniforms and gloves!
Gave me peace of mind that I was in good hands!
Very people oriented...
Steve did a great job. Very efficient and knowledgeable.
Major problem, was fixed quickly and very professionally. Now when I see your commercial's I will think of your team that took care of the problem fast. Thanks to David & Paul!
Frances Encinas
4 years ago
Young man Did A Great Job Thank You
Ronnie M Olivas
3 months ago
My toilet was clogged. The tech came ran a snake charged me . the tech did not unclog it its still clogged we paid then I talked with the Tech he said it's going to cost more money to unclog it but he would TRY AND GET ME SOME OF MY MONEY to contribute to the price to finish the job I asked to speak to a supervisor day 3 no call yet I feel like I was taken advantage of I paid for services that were not rendered sad
From first contact to job completion Mr. Rooter Tucson delivered beyond our expectations. Sean & Chris diagnosed the issue and recommended a solution to our issue, smell of sewage in our bathroom. Jay & Steve knocked it out of the park and took the time to explain what they were doing and why. They also provided future preventive tips. Mike and Abel finished off the job by flushing out the main sewage line to the street. We are 100% impressed with Mr. Rooter Tucson. 100% professional across the board. We highly recommend Me. Rooter if Tucson
They said they were going to show up at 0900 and they showed up 11:00 and did not finish until 4:40 P.M. It would have gone faster if they brought all the supplies the first time. He left 3 times to go to home depot and get stuff. I had to take time from work. The service was good but they can benefit from being prepared.
The technician was very thorough about all the steps he was going to perform. Upon completion, everything looked great. He was very professional and down-to-earth in his approach to the job.
Arthur Salazar
2 years ago
Very good service
James was very through in unclogging the kitchen drain.
Barbra Trosvik
a year ago
Very impressed with Jake, professional and quickly repaired the leak at a reasonable rate. Would highly recommend this company!
Marcela Bonet Noble
2 years ago
They are awesome! They explain in detail what they do, give you different solutions, work with your budget. They also have a very good attitude, even if they are working under 100° all day. Kudos to Mr Rooter
Christopher prince was awesome
HIGHLY RECOMMEND MR ROOTER!My garage flooded from a back up. They came out right away and fixed the issue. Cesar was our technician. He was professional, prompt and completely honest. The price was very reasonable and no over time charges. Thank you so much for staying later than expected to fix our plumbing. Thanksgiving is back on at our house thanks to them!
Donna Lynne Cummings
2 years ago
Abel was fabulous. He explained everything to us and just was a pleasure to have fix our toilet. We will request him again. Very pleased...
Morris T Mitchell
a year ago
Requested service from this company because of a flushing problem with the toilet. Upon arrival I explained to the gentleman that the toilet was not flushing on the first flush but the second flush was nice and strong. In addition, he was also informed that the complete inter workings of the upper tank had been replaced and I thought the problem to be adjustment of these new items. The technician visually looked over the toilet while making possible suggestions as to what he perceived the problem to be, but strongly leaning towards recommending toilet replacement. I informed him that I did not agree with him, but I could see his mind was made up to try and sell me $1000 to $1300 toilet which I know I did not need. After the technician departed I was so upset that I spent the following hour in the bathroom and fixed the toilet myself which only took a few proper adjustments and a little time. The problem is that he had forgotten customer service and replaced it with the company's bottom line. Definitely not responsive to the needs of the customer.
Jo Ann Buckner
6 months ago
Your employees, Martin and Louie were wonderful workers. Did more than originally I was told would be needed done. Clean up after them was good. Would use your service again.
Heath Vescovi-Chiordi
a year ago
My water heater was not working correctly. They came and diagnosed the issue, then presented me with options. I chose an option, and they were back the next day to complete the installation. They even credited the diagnostic fee to the overall cost of the work option I chose. 10/10 will call again when necessary.
Kirby Rodriguez
6 months ago
These guys were very quality centric, and one of the best prices I can find. Good customer service, and very responsive to all my needs.
Louis Arcarese
3 months ago
On time.personable. Thoroughly explained the process and tool used
Had to call 24 hours later for shower Still leaking and shower handleis coming out of socket that plumber worked on. Called to file complaint and 2 times cancellation for worker to come back! I have worked with mr. Rooter for many years and shocked to pay a morgage payout for woqrk incomplete. I was laid off work and have no money to go to another plumbing company. Very disappointed a supervisor or somebody else to come and fix problem for a dedicated customer.
Waterheater faucet service
Mr. Rooter was the only plumber to accurately assess our plumbing problem. They gave us great service at a fair price. Very good communication, hard-working service people and quality work!
Theodore Herman
8 years ago
My family and I moved into a 1974 ranch house two years ago. We've slowly been renovating the house, pouring a ton of time, dollars, and sweat equity into our home. What I thought to be a minor leak at a secondary cleanout turned out to be a massive repair that involved cutting the exterior home masonry to exposure failed pipe, remedying backed-up toilets and showers by clearing (hydro-scrubbing) every single line to the house, and installing main line cleanouts to remove all the gunk that causing such backups.Eddie Ryan is one of the most personable people I've ever met. He truly cares about your needs and concerns. He always took the time to walk me through the numerous questions I had regarding the multiple repairs needed. I now have a good working knowledge of the plumbing in my house thanks to Eddie. Everyone else that I met over the course of the repairs (a week!) were extremely polite and professional. Robert performed leak detection services and pinpointed the problems. He gave me his mobile number so that I could call him anytime to help answer questions, etc. The apprentice in training that worked with Eddie was a great guy and eager to learn. I was impressed how Eddie took this to heart and was educating him with hands on training throughout the repairs. This demonstrates a great company culture that should lead to maintaining a strong, professional group of service technicians.Bottom line- Eddie turned a minus into a plus. I received what I believe to be a great deal and am so very glad I decided to call Mr. Rooter and lucked out that Eddie showed up at my door for the repair.Ted Herman
They came right away to rental
The crew was friendly, thorough, professional and responsive. I chose Mr. Rooter because of my previous experience with them at my home in another state, and I will continue to use them for all my plumbing and septic needs.
thomas hubbard
7 months ago
Very professional did a excellent job and did a great cleanup and also very friendly. Highly recommend them.thank you.
Andrea Morin Pérez
4 years ago
Mr. Rooter (Elton) and his crew, (James Kuhlmann) arevery Professional and completed this job with great care.This work was accomplished through a long distance communication in that I live in Adrian, MI and the property under repair is in Tucson, AZ .Mil gracias Mr. Rooter and Office Staff for your diligence and professionalism. Andrea Morin Pérez
ROBERT GRAHAM
4 years ago
I call this company to repair a water pipe in my yard the plumber give a estimate over $650 to fix a 36inch by 3/4 piece of pipe now i did all the digging( i told not to do it )my daughter told him that she would fix it because I am handicap so we want down to home depot and got all the parts here is the list of parts 1 3/4x36inch pipe $18.67 1 3/4 elbows $ 2.97. 1 3/4.x4inch brass nipple $10.76 1 female copper adapter $4.16 total price $36.56 with out tax 1hr to put it all together so for the plumber labor $613.44 for him to repair pipe in about 45mins this a ripoff I will never call them again I Had to give them 1 star to put review up there taking advantage of people in a crisis dont call them
Davey Services
4 years ago
Very professional. All items were discussed up front very clearly before proceeding. They have all the right tools to take care of your needs and the communication was superb. Would highly recommend Mr. Rooter.Ian DaveyTucson, AZ
Had a great experience today getting my plumbing fixed under kitchen sink! Have a new garbage disposal, can use dishwasher again and most important can use sinks again! Pricing was in my budget and used a coupon they print that saved me $100.00. Great experience!
pat heckstall
3 years ago
Technicians was very nice,courteous. Answered all our questions. Will recommend this company to friends and family.
Christine Johnston
3 years ago
Mr Rooter was able to come out right away to fix our problem. They were professional, knowledgeable and friendly.
Excellent, efficient and courteous service from Mr. Komatar Bridges the likes of which I have rarely seen in these times. the cost of the service was absolutely reasonable considering it was 7 pm on Saturday. Definitely highly recommend this company to all. Thank you.
Robert Zimmerman
2 years ago
Mr. Rooter is a great outfit. We had what I thought was a simple drainage pipe clog, but after Mr. Rooters thorough job we came to find out some of our drainage pipe was cracked and had roots growing in them. They came within 2 hours of me calling in about my issue. Their team is extremely professional, friendly and provide various repair options to choose from (depending on your financial flexibility). I highly recommend their outfit if you are having any plumbing issues.
Robert Wright
3 years ago
My bathroom sink had clogged, which I couldn’t fix myself, so I called Mr. Rooter, and they had someone here in no time, even though it was Saturday.
Had a service call scheduled for 10 am. Dispatcher called at 07:45 and indicated he could send someone now if ok. Told him to come on. Frank arrived 45 minutes later got to work immediatedly and the drain was open and flowing 30 minutes later. Frank gave me directions to use a couple different products to use in the line to aid in eating sludge buildup in order to try and keep the line open. Frank was very professional and addressed the problem with knowledge and foresight. I had tried everything i could but the clog was unwavering. Thanks a bunch Frank!
Xochitl Flores
3 years ago
Very friendly and let me know everything before he did it.
Kate McKinnon
6 years ago
Rene was on time, did a great job, and the price was really fair. I have these guys over once a year to root out my lines, and it keeps my old house healthy despite the overgrowth of oleanders and vines that the pipes have to deal with.
debbie eckstein
3 years ago
I've used their services and some my clients as well. Great service and friendly employees
All the employees were polite, on time, and knowledgeable. They dug up the area in my front courtyard, repaired the backflow system, filled in the area and reconstructed the landscape to look even better than it did before. And at a reasonable cost.
Awesome job from Steve solenberger of Mr. rooter. Very professional and knowledgeable, went the extra mile to get the job done.
Peter N Figler
4 years ago
The tech that was sent out, David R, was efficient, personable, and his customer service and knowledge was excellent. He took care of the issue and laid out preventive options; high marks for professionalism.
Stephanie Musser
11 months ago
Toilet was backed up and plumber came out on a Sunday within 2 hours of call to come fix the problem at a great price.
They were able to come out fairly quickly and was told FREE to come out for estimate and evaluation there but yet have to pay a $99 fee for it....not good communication at all from dispatch to technician.
Other than that, he did a good job.
Kristin Uribe
3 years ago
Technician - KB- was fantastic! He did a great job explaining his findings, recommendations and carrying out the work. He was very courteous, prompt and did an awesome job! Thank you! The associates who assisted me on the phone with my appointments were all very kind and helpful too! Wonderful team!
Jeff Blundell
8 years ago
Steve did a very professional job when working on my washer drain line. What started as a simple clearing job turned into finding that the existing line was a very poorly constructed line with thin wall tubing, no cleanouts, no significant drop (it had low spots too).We were offered a proper fix and decided to go with it. Glad we did because Steve and Justin did a wonderful job of the mechanical work and also keeping me informed on how things were going.Just can not say enough good stuff about these guys. They really earned their fee.
Cheryl Richards
2 years ago
Josh was the technician who worked three days clearing our plumbing system.Ha was diligent, pleasant and professional.Chris his supervisor was also professional and courteous.Wonderful company, dependable and prompt service.
Johnna Hilliard
3 years ago
Stephen was very professional and gave helpful advice. Thank you!
Donald Miretsky
7 months ago
Mr. Rooter was the only service of four we called that could send a plumber to our home the next day. All others were a one to three week wait. The person who came to our house was incredible. Knowledgeable, competent, professional, and helped us save expense by determining how to fix the problem. He also arranged for us to get water detection within an hour of his being here which reassured us the water leak was not in the wall and had not moved under our flooring. I highly recommend this company.
Allen Lavaty
11 months ago
These guys are awesome!!! Greeat sense of humor very personable I definitely give kudos to Kyle (Shaggy) and Ryan seeing Ryan and his cowboy hat that automatically made me realize that's a good dude. Had really cool modern equipment and they didn't try to soak me for money they were straight up told me like it was and the prices was very reasonable. I will absolutely use them for my auto shop and my personal home and all my friends and there's a lot of them. Great job guys🙂
Beate Kreiner
2 years ago
Absolutely knowledgeable and professional!!!
Valerie Statham
5 months ago
Matt and Rick were great! Professional and friendly. I’d call them back anytime!
Everyone who worked on my home was super helpful and willing to share information. Very friendly and understanding individuals.
Ray Lancaster
3 years ago
Josh came and was able to promptly fix my issue. He was very professional and courteous and I was very pleased with the service. I highly recommend him and Mr. Rooter. Thank you for a job well done!
THANKS FOR YOUR QUICK RESPONSE AND FAIR PRICE
The Mr Rooter guys were prompt, professional and gave me some excellent advice on maintenance. They located the problem immediately and remedied it. I will use them again if and when needed!
Horrible customer service and complete ripped off if you haven't done your research.My parent heater's pilot light went out, and I called them to schedule a technician to check it out. An hour after the scheduled time, the technician no call no show. I called them back, and they told me the technician was not able to do a diagnose that day, have to re-schedule to next day.The next morning, the technician arrived my parent's house 10 minutes before I arrived, the technician show me two options to fix the problem. First option is to replace the gas valve on the heater, cost about $600, second option is replace the water heater, cost about $1800. The technician told me first option MAY fix the problem but not for sure. When I arrived my parent's house, I didn't see the technician doing any kind of diagnosis on the heater, he didn't even take it apart to check the real problem and he just show me the options to fix the problem without telling me what kind of test he did. Therefore, first option may fix the problem, and the second option will fix it for sure.I told him I have to think about it. After the technician left I did some research on the first option that may fix the problem, the part cost about $150. Compare to their estimated this is outrageous, and this estimate may or may not fix the problem. I contact another technician from other business, the technician fixed the problem and the cost is less than half of Mr. Rooters' technician first option estimated cost.
Carolyn Graichen
3 years ago
We were very pleased with Joshua. He did a thorough job, and was friendly and helpful.
Everyone of your employees was very courteous and polite.
Jose was An amazing help! Very professional and helpful informed me on a lot of things and offered many options to approach the problem! A+++ 100% very happy with his work!
Able did an amazing job! I will be definitely calling again if I need anymore assistance
Joey Yazmine
10 years ago
Customer service was great. They were polite and informational on the phone when I scheduled my appointment. The plumber that they sent out was extremely helpful and quick at fixing our problem.
Andrew Schorr
2 years ago
They were communicative and showed up on time. Very professional. Matched a price from a competitor. Work was performed well.
Not confident in their ability to locate a two-way cleanout, let alone fix a waste line clog. Watch out for unnecessary upsells. Seems to be their scheme.
nolan andreasen
2 years ago
Jake was exceptional in customer service and professionalism. He identified the problem immediately and fixed it within minutes. 10/10 would recommend.
sondra schlecter
9 years ago
Bruce was very nice and very professional. He took the time to explain all of the issues with me.He then told me all of my options and costs. I have used Mr. Rooter before and will use them again and ask for Bruce. I did not have to wait days or even hours for calls to be returned or for the service to be completed. Thank You, Sondra Schlecter
Pamela Donnelly
3 years ago
Our septic system went down on a Saturday. I called and someone was here within an hour. There were, at that time, multiple possibilities as to the cause. They clearly explained those and the cost to diagnose. Once they figured it out, they gave a firm price to repair. It involved digging up a portion of the grass, which was done with concern and care and put back to its original state. Although it took portions of 3 days, including a weekend, they were professional, courteous and always on time. The final cost was exactly what they said it would be which was a very reasonable price. I highly recommend this company.
These guys are my go to, the best and fastest service!
Had to have a complete home water line repipe done. Stephen was awesome was very patient and explained each phase of work to be done. If another company tries to give you a lower estimate than Mr. Rooter then the old saying you get what you pay for comes to mind. Not sure about the other techs at Mr Rooter but Stephen was awesome. Highly recommend Mr. Rooter.
Dorothy Yanez
7 months ago
Jake Devore came with a scope and found the blockage in our sewer pipe. Excellent customer service. Another crew power washed out 50 year old cast iron pipes to remove cast iron flacking that waste could catch on. During one of these two processes, the bottom of the clean out riser was broken. I spoke with Jake. He came back with: Mr Rooter quoted us $900 to fix something they broke. I have, politely, twice requested the manager to call me to discuss the matter with no success. I do not know what to do next. So disappointed.
Lorraine Lavery
3 years ago
My dad has dementia and had water leaking from his refrigerator and he called Mr. Rooter. Jaylyn came to my dad's house and went beyond his job to help any way he could. He even called me to let me know what the situation was. He was extremely helpful and knowledgeable. I would absolutely recommend him again. Thanks, again, Jaylyn!Lorrie Lavery
Katherine Kring
3 years ago
Stephen was prompt, efficient, professional and courtious. We would totally recommend Mr. Rooter and Stephen for plumbing needs.
Richard Olsen
10 months ago
Everything except the septic tank itself needed to be replaced. It took several days and lots of digging but we were able to use the system throughout. All the workers were very professional and explained everything thoroughly. Martin and Wayne did most of the work; Jason came to help Mike and Elliot to diagnose the problem initially and explained what needed to be done. Martin and Wayne did a great job. I would highly recommend this company!
Had a clogged toilet effecting the whole plumbing system. Mr Rooter guys Frank and Matt came out and routed the system and then had the line power cleaned. The system works great now! The guys were very professional and thorough!
Who wants sludge in your pipes? I certainly didn't! I had a drainage block in both bathroom sinks and figured I would take full advantage of the Mr Rooter's Internet coupon. My problem was bigger than I had imagined! Thankfully, Mr Rooter sent out Mark Cook (with nearly 40 years of experience in the business) to take care of the problem. His supervisor, Robert William (with 15 years) joined him as we all looked to see what could be done. It was a long day for Mark, thanks to the way my vanity was installed - but he didn't stop until he was done. These folks are great! The work is done, my pipes are clean, and I won't need to worry about this issue for as long as I live! (And no, I'm not 95.) Big kudos to Mark and Robert for coming to my rescue! Five gold stars for them!!!!!
Jenny Oehlerking
2 years ago
I was really impressed with how nice and punctual John was. Our faucet has been leaking for a few days. Mr Rooter sent a tech out within a few hours of my phone call. I will definitely use John again in the future!
This was some of the best customer service I have ever experienced! Steve and Chris were friendly, courteous, knowledgeable, and super helpful!! They made sure I was updated and informed every step of our encounter!! I will definitely be using this company again in the future! Thanks guys!!
Chelita Hinthorn
2 years ago
Mr rooter is in the process of getting my leak repaired
Frank did a wonderful job with the repair. We had a broken water shut off valve which was constantly dripping. He was able to fix it very promptly and expertly.
Was given timeline of 4pm - 6pm. Nobody called telling us status. At 5:55pm called and they said they wanted to reschedule for morning. I asked that they come out as we had a tenant that was undergoing chemo, needed to be able to use toilet and they couldn't afford to stay in a hotel over night. They said they would be here by 7. Called at 6:54 and they again tried to reschedule for morning. I told the person on phone what I had said earlier. They said someone would be here by 8. Got a text from dispatcher at 7:00 with picture of a tech and contact number. Got another text at 7:05 saying Tech en route. Got text from dispatcher at 8:00 saying tech there but could not get into from front gate. In my initial call I had told them they needed to come to alley behind the complex to reach the clean out. I called an owner to alert the tech to drive to the back. Technicians were very polite and professional about what they were doing and what they found. Overall I wasn't happy with communication to us about actual time of arrival or that they were running late. Once they arrived was happy with the service.
Jonathan Zebley
2 years ago
So pleased with the knowledge and ability to fix clogged septic system fast and the least expensive charge. Thank you Luis.
Had an old water softner that stopped working. The staff was kind and had lots of knowledge on my situation. I would use them again.
Had a bad sewer pipe that was scoped out by Mr Rooter. The knowledgeable technician gave me a thorough explanation of my options. His estimate was considerably less then others I had received.The tech was not pushy and gave me low cost and higher cost options.Also, my experience with setting up the appointment was quite positive. The receptionist was clear, concise and polite. The tech arrived in the designated time frame and I received a call 30 minutes prior to his arrival.This was the second positive interaction with Mr Rooter is the past year.
Jacob was courteous and professional. He did only the work that he was supposed to perform without upselling. He even recommended a product we could buy to help maintain our sewer line.
I have stage 4 sarcoma cancer, an there wasn't no games or drama. Just to the point. An very helpful. Well be using again.
Kelly Flannery
6 years ago
I had the best experience with Mr. Rooter. They were professional, print and so friendly. They took care of all the work I needed and my old home feels like a new home! I am a customer for life! I will be recommending them to anyone who ever has plumbing or gas issues!
I was unfortunate to have a clogged line at a rental property and dreaded the visit from the plumber. 99% of the time with my experience with them they end up leaving your house being paid more than they quoted over the phone. Mr. Rooter hired a gentleman that is a true professional and I couldn’t help but write this post.Soro arrived at my property in the time window I was told he would. He was clean, well groomed, and even had his shirt tucked in. He had the appearance that any company would be proud to have on their team. The drain that was clogged gave him a run for his money, and he worked endlessly for over an hour on the issue. While doing this, the cooling system for the house took a crap and it was hot as heck in the residence. Soro never complained, and kept professional during the whole nightmare.When I got the bill there were no hidden surprises and Soro even joked around about the difficult clog I had. Mr. Rooter has my business from this day forward, and I will be scheduling a pipe cleaning that Soro recommended for another residence of mine.Mr. Rooter, you have a great employee, keep him happy and know he is representing your business in a professional way.Charles
Jose was amazing. Very patiently explained all of the aspects of what was happening and why. Even had a wonderful manner of not panicking us about the problems we were experiencing. Really appreciated him and his exceptional service. Jason was not as professional. Maybe he had burnt toast for breakfast. He was condescending and did not fully explain as to why we would spend $17,000.00 to upgrade our old plumbing with him. He scared us with having to use a saw on our floors to repair future problems. We will still use Mr. Rooter if needed because of Jose and the great service he displayed for us. Thank you for helping and hearing our thoughts.
We had water backing up in shower on a Sunday morningand with a large family we need it fix asap! Jose Landeros was friendly arrived on time and did an excellent job of explaining the services for what we needed now and in the future! I would highly reccommend Mr. Rooter
Jason was hard working, know legalese and very professional.
Hector A. did a fabulous job! He was on time, very professional and very capable. All our issues were resolved - thank you!
Dr Richard J Lopez
a year ago
Unplugged a plugged kitchen drain
Steve Matietti
2 years ago
Good service.
Chase Trujillo
a year ago
Great customer service. Above and beyond.
Excellent service from Jose Landeros! I had no idea what was going on with my toilet, and he explained everything to me thoroughly when he came to repair the issue. He did a fantastic job! He deserves a raise!
Joseph Pulsoni
a year ago
Incompetant,faulty equipment, scam & dwindle, they lie to you to get more work than is needed
Amber Salcido
2 years ago
Informative, professional, and thorough breakdown for repair/cost.
I can not thank you guys enough for coming on Saturday and fixing this leak. From the initial phone call, to getting someone here was phenomenal. I appreciate everything you guys did for me. Thank you
Lisa Berry
Teresa MCLawrence
4 years ago
I rate Roto-Rooter they have a really nice well mannered young man named Orlandohe did such a great job I was really surprised just turned 21 and nowadays young men not into that working lifestyle that is hard work that he does and I rate this young man good luck to you in the future I see a nice young good respectful men with a great future don't forget to let your mom and father know they did raise a nice young man blessings and also there was another guy with Orlando he was excellent as well I can't remember his name but he was great also they have very good respectful young man working for them thanks a lot appreciate you guys's work
Mr. Rooter was great! Francisco and Miguel arrived on time and began taking care of the problem right away. They were polite and efficient. Every step they took was thoroughly explained to us. The charges were also explained before any work was done and again after the work was completed. They also explained that the work was covered for 30 days, so if we had the same problem again within 30 days it would be a covered repair for free. That's integrity.
Steve Sollenberger was our technician and did a good job. He had some trouble but persisted in finding our problem and fixing it. He is very personable and showed us better ways to treat our waste system.
Patrick Cunningham
7 years ago
We had a plumber from Mr. Rooter come out to do an estimate the other day.We had a few minor issues and they advertised free estimatesThat we could accept or reject before they did the work. Fair enough. That sounded good.They guy couldn't fix out kitchen sink fixture because it was old and he did not have the parts to fix it. He recommended we replace the entire fixture.Next he recommended we replace a pressure value regulator ... ForA mere $850. Unless we did, we were going to have serious problems throughout the house that could eventually cost us thousands of dollars. Scary!!!All together the work he was recommending would have cost us. Around $1,500.00. He even helpfully let us know that financing was available.We declined. He offered a $50 today only coupon. NO thanks.Then he offered a senior discount. No thanks.After he left, we researched on Google. All of the reputable sites listed our water pressure as within normal limits, NOT needing what he told us was an URGENT need to replace. What he said was simply not true.The various upsells and increasing discounts each time we said no felt slimy and unscrupulous.I can imagine lots of seniors and other vulnerable people being taken advantage of by these guys.Whatever you do, do NOT use these guys ...Unless, of course, you want to be ripped off.Follow up: the next day we called an honest, licensed and bonded plumber with years of experience. He repaired our two drips.His total charge: $112.00With a $1,400 difference in pricing, I recommend Mr. Rooter change their name to Mr. RIpoff.By the way I kept both invoices from the two plumbers for verification.
Trisha Miller
5 years ago
If you ever need a plumber DO NOT USE Mr. Rooter. They are the most dishonest Plumbers. The smallest of issues will turn into thousands of dollars worth of repairs, and they will not ever honor their warranties!
Kathy Charette
3 years ago
Unfortunately my experience was awful ☹️ my water fountain and 2 very special statue's where broken, at first they offered 100$ which I felt was an insult, the fountain alone was worth at least 400$ and 100 each for my statue's 😢, then they said 250 was the best they can do, so sad😔 anyone who ask about a plumber the first thing I will say is absolutely do not use Mr, Rooter🤬😡😠
Explained in detail all work done. Friendly and very professional, answering any questions. Very thorough.
Tami Carrisosa
a year ago
Mr. Rooter was very good at getting out to see me within a day of my call. Brandon who repaired my two toilets was polite, professional and fast! He discussed the options with me, and made the needed repairs.
Kenneth Brown
8 months ago
Very polite explained everything they were doing.
We had Stephen Sollenberger come and work on a plumbing issue two days ago. He was professional , polite, and definitely a great representation and asset for the company. We will use Mr. Rooters in the future for all our plumbing needs. Thank you for resolving our issue once and for all!
Mr. Rooter is great. The service tech that visited was super helpful, fixed my problem, and also worked up some quotes for additional service I am considering getting done. I'm definitely going with Mr. Rooter again next time I need help with my drains.
Rachel Mullis
7 years ago
On November 6th, we had Mr. Rooter come give us an estimate to fix a leak in our bathtub. Charles Zimmerman, the crew chief, told us it would be $7000 for the entire thing. When we told him that the price seemed high and we wanted to think about it, he said not to because insurance companies don't like it if you wait. Mold can set in and we could lose our settlement if we didn't act quickly enough. We fell for it since we didn't want to lose the insurance settlement, and we signed the contract. Charles helped us call our insurance company and file a claim. Then, Charles had us sign up for a credit card to front them the money. He promised that our insurance company would reimburse us for the bill. Again, we fell for it. Our credit limit was $8400. They quickly demolished our bathroom, fixed the leak, and put a new tub in, and handed us a invoice for $8400. They did not replace the missing tile, paint, flooring, etc. This is NOT what we were expecting. The job took less than 20 hours. Apparently, there had been some extra work that they needed to do that we would need to pay for - like a $600 access panel! Apparently, the new tile, paint, drywall, and flooring were not included in the original estimate. We refused to pay them that amount and Charles threatened to have a pre-lein put on our house. We never said we wouldn't pay. All we wanted was an invoice that broke down the repair work into labor and material costs. We wanted a justification for the bill. We reached out SEVEN times to Cory Harding, the operations manager for the Tucson branch, and filed a complaint with the BBB before he returned our call. After speaking to others in this field, it was clear to us that Mr. Rooter DRASTICALLY inflated their prices. When we finally met with Cory Harding he agreed that we had been over charged and lowered our bill from $8400 to $2278. While we are very happy that the situation has been corrected, I wonder how many other people have been over charged by Mr. Rooter and haven't fought for a fair and honest price. I hope that Charles Zimmerman, the crew chief who charged us $6200 more than necessary, has received some sort of disciplinary action.I also want to point out that the three main Mr. Rooter employees we worked with regarding this issue have all written 5-star Google reviews for Mr. Rooter - Tucson. That seems dishonest to me. Scroll down and you will see glowing reviews written by Cory Harding and Charles Zimmerman. How many other reviews on here have been written by Mr. Rooter employees?
Rebecca Webbiii km j r 4ewwwassaa
7 years ago
Very helpful and polite
Mike Blaylock
4 years ago
Our technician, Stephen, arrived precisely on-time, was very professional, friendly and reassuring that whatever the problem he was prepared to resolve it. He scoped the line, found the problem and outline the steps to fix it. Ste[hen worked 7 hours to complete the repair with only a 10 minute break for lunch. Each step of the journey was documented with pictures and additional information to help prevent a re-occurrence in the future. The price to repair was given up-front and did not change. The cleanup left no signed there was ever a repair. We could not be more happy with Stephen and Mr. Rooter. Very highly recommended.
James and Jay were both very personable and professional. I felt they were honest which is hard to come by nowadays and fair. James was right on time, fixed the issue and recommended a video scope due to the age of our home. His supervisor Jay was out with his video equipment within 2 hours. Great, responsive service. Only 5 stars available but I give them 20 ;)
Peter Harris
5 months ago
Pointed out leaks to me. Offered to repair them. I decided to fix leaks myself. I was not charged for analysis. Very good company.
Robert Pesky
9 months ago
Contacted Mr. Rooter for a water leak to my water heater pipe.Jake called and said he would be arriving shortly. Jake arrived and took a look at the leak and immediately went to work on the problem. Jake explained what the problem was and showed us where the leak was at. Jake was friendly and professional. Very satisfied with his work. Will ask forJake in the future.
Billy Montoya
4 years ago
Very professional got the job done very quick and right.the first time
Demetri Vasiliades
2 years ago
Able was on time, effecient, and replaced
sink basket and no future leKs
Excellent customer service. Came when promised and took care of business promptly.
Marco Marsella
8 years ago
We needed plumbing service as the water heater was not working properly and a couple weeks later we noticed that there was a leakage from the base of the toilet; both times we called Mr Rooter P and the tech was Mike T. Not only he arrived nearly immediately but he fixed the problems in a breeze; he showed politeness and excellent professionalism. The cost of the service was more than fair. Should we need more plumbing service Mike T and Mr Rooter are on top of our list
Project went well, techs were wonderful
Valerie Walsh
3 years ago
Josh came out and was excellent. Money is tight with the holidays and he went out of his way to give us a great deal and fixed the problem quickly! I won’t use anyone else after the experience I had today.
He was very thorough and neat and example everything
Patricia Posada
7 months ago
Devin did an excellent job was a professional and friendly Thank you!
Charlene Nanos
2 years ago
Came early, had to have septic tank emptied. Appreciate the efficient and speedy service!
Justin Chilton
8 years ago
I had a main sewer line that was backed up and tried to call other plumbers out but the wait time was gonna be four hours out and Mr. Rooter was able to come out with in the hour. Michael Thomas was very polite and knowledgeable and assured me that he would be able to take care of the problem and gave me plenty of options and awesome warranties. I am very satisfied with how quick they were able to come out and take care of my plumbing issue. I am a Mr. Rooter customer for life and will be telling all my friends and family about how great they are.
Kristy Kammerer
a year ago
I had a simple plumbing issue. Not only did they not identify it correctly, they didn't fix the problem. I was displaced from my home for 2 months, and returned to the same problem. I spent thousands out of my pocket, in addition to an insurance claim, and they never fixed the issue. Everytime I called them out to fix the problem, they wanted more money from me. Finally after threatening to report them to the plumbing board, they said they would refund my money. They never did. It's been months now, and tge refund they promised still has not arrived. Rob, the manager won't return my calls. This place is about as unprofessional as they come. Steer clear of them.
David Howard
10 months ago
Prompt, professional, and transparent, Great job..Would use their services again
Barbara Dickey
9 months ago
They were at my house within 30 minutes to to assist with a flooded bathroom. They came again the next day when it flooded again also contacted a restoration company to help with cleanup. Matt went above and beyond
Bikram Ghosh
7 months ago
The most honest plumbing services I have encountered. Will use them for our plumbing needs in the future.
GeralD Jeffery
8 months ago
I had a backed up sewer line. Matt was very responsive in addressing my problem.
I asked for a simple estimate to clean my main sewer line and they wanted to come out to do an estimate, what kind estimate to you need to give to run a snake 50ft?
Elizabeth Johnson
4 years ago
Francisco did an excellent job. Professional, fast, and efficient. This our 4th time using Mr Rooter and will do so again.
Cheri Mullins
6 months ago
Main line water leak multiple places. So fast to get in for estimate and able to start on our emergency situation immediate. Loved customer service and knowledge from Jake and James. Repaurs done by Jake, James, and Cameron. They explained everything as went, very respectful, provided pictures of entire repair process. Highly recommend and we will be using them again soon for other plumbing work we need. Thank you Jake James and Cameron!
Yasmin Brackett
2 years ago
Called late at night and lady answered me immediately and set my service up 1st thing in the morning. Technician came advised me what needs to be repair and also suggested that water heater was leaking and it wasn't up to code. Showed me pics and set up to come and fix everything up to code. It was important to me to fix all up to code in timely manner before. Everyone is awesome. Very satisfied with service, quality and communication. highly recommend
We called them on Memorial Day and they were here within the hour. Turned out our lines were clogged with roots and they cleaned that out as well. Very friendly and they do great work.
Jennifer Billotte
a year ago
Great job by Jake Devour....would for sure call him again 💯
The Parker Tucson
11 months ago
Cowboy and the Mr.Rooter team were great an efficient 10/10 would recommend
Debbie Wright
2 years ago
Jacob was very friendly and knew exactly what was the problem ! Fixed it very quickly !
I needed a repair on a cracked pipe. Service was quick for the Christmas holiday. However, they quoted the job for $600, which is absurd. I hired another plumber who fixed it in 20 minutes for $75. It is possible the high quote was due to the busy holiday season, but it was so high that I felt like I was being ripped off. I saw good reviews for this plumber online but was disappointed.
excellent service -- Jacob and Chris
Teresa Scruggs
8 months ago
Martín was great—he answered all of my questions and his explanations were very clear. They did the work I decided I wanted very efficiently. His coworker Wayne was also good, as was their trainee Bobby.
Jake the technician was very knowledgeable and could‘nt have more honest with us , A real pleasure to deal with a honest caring young man Thank You
OUTSTANDING plumber Stephen. Very knowledgeable, polite, and solved our problem. Highly recommend Stephen and Mr. Rooter.
Judith Swanson
2 years ago
Pleased with plumber who did service. Very helpful and polite. Did good job.
Jose Landeros was very professional, knowledgeable and personable.
I would recommend Mr Rooter to everyone in need of good service I'm pleased with the outcome 👍😁✌️👌Thank You
judith weisenberger
2 years ago
Ben was very pleasant and professional. He ran a snake down into the clogged shower drain and apparently pushed the clog through. He left the shower very clean. I will definitely use you again.
Kenya Skaflestad
2 years ago
These folks are Fast and Good! Peter at dispatch had a plumber Jose out to our place in 30 minutes, on a Sunday! All quotes were right up front and they were super knowledgeable about the problem, even brought a supervisor Jason in to help. Definitely calling these folks next time.
Lorraine Libreros
4 years ago
Mr. Rooter showed up on time for my toilet exchange. The toilet was still in the box and all necessary parts were inside. The mounting flange was rusted and needed to be changed. Mr. Rooter did not have a spare in his van because it was late he would not be able to get the necessary part until the following morning. Again he arrived a the scheduled time, replaced the flange and mounted the toilet. Soon he was through and on his way. Mr. Rooter did not charge extra for the new flange and apologized for not having a spare in his van. Will use him again soon for a kitchen faucet.
Today I had my bathroom foset replaced with new, by employee, Jake Devore. I believe he is the best plumber I ever had; He was very friendly, thorough, fast and expertly completed the work. I will use him again
artrella mack
2 years ago
I received competent and great service. This company 's response to my problem was quick and efficient. I will use them again.
Fredericka Turner
a year ago
Really great and friendly service. And fast.
alice broscheid
2 months ago
So fast and courteous, thank you!
Lorraine Castillo
4 years ago
I'd like to say Jason the guy that tended to my plubing problem was very nice and extremely professional. He explained the process and was on time for both appointments.
Garrett Bedford
2 years ago
My daughter flushed a toy down the toilet. They used an AUGER down the toilet but the auger scratched the toilet bowl. Not too happy about all the scratch marks.Otherwise, great service.
Billy Cottrell
2 years ago
Terrible experience. First technician was a very nice guy. But did not have tools to complete the temporary repair. Had to loan sockets to tighten the clamp which he had to go and get. Then could not run a temporary line as he had left his temp. line on another job.For two days did not show up at all. No call. So I called to see where they were and was told that a Manager would call back. No one ever did except to collect money. When they did show up, there was no call to say they were on the way. When they left, nothing said. Found that you cannot call this company locally. When you call you are calling Colorado. No local support.Was told by the original technician the emergency service would be applied to and taken off the final bill. It was not. I overheard the manager tell him the clamp would be taken off and reused for another job.However the real issue is that for three days they left a large pile of cement right in front of the door. Blocks they had jack hammered up.The person there is a 90 year old person. She had to get out to get her newspaper daily. If that were not enough, the same they left the chairs that are normally to the side of the front door right in front of the door. Not once but two separate days. The had specific instructions to not ring the door bell or disturb the tenant. So they rang the door bell and questioned her.They tied up a bush to keep it out of their way I presume. The bush is still tied up. They finished days ago.
They were very timely, communicated well, and were incredibly honest. Our representative, Jake Devore, quickly found the solution and educated us on how to avoid the issue in the future. He did this without insulting us as it was a silly issue on our end. Friendly and professional and timely! You can't go wrong. We will certainly use them in the future! Give that guy a raise!
Leaky pipe on a Holiday….what a nightmare to find a plumber… they responded immediately and sent James out within 30 minutes…he fixed and solved the problem
Angelina Flores
4 months ago
Great service! They were fast to get here and done quickly. Very professional. They were also the only plumbers out of about 10 O called that could get us in same day!
Margaret Schrader
7 years ago
Prompt, courteous fair price. Will definitely use again in the future.
Chris “Baja” E
4 years ago
Outstanding service. I had a a drainage issue, saw their special $57.95 and decided to give them a try. I was not disappointed. From the initial phone call to problem solved that same day, within hours.Special kudos to Orlando Zepeda, the responding tech. He was totally professional, courteous and all business. Got the job done and we're happy.
Alexandra Ozbourne
a year ago
On 2/15/22 we found that our water heater had sadly expired and we had to say goodbye. We called Mr Rooter and they sent a service tech over in a timely manner. James arrived & assessed our situation quickly. He was great speaking with my 96 yr old Grandmother. We agreed on a plan and the next morning the two servicemen (Gabe & Steve) arrived to install our new water heater & on a moments notice also replaced a bathroom faucet. These two guys were absolutely awesome. They were so professional yet talked in a way that made Grandmother again feel confident and safe in what was being done & why. She's been taken advantage of by several different businesses. She is leary & skeptical of everyone. The whole experience could not have gone any better. They made bad situation so much easier to handle. That kind of peace of mind for her is SO appreciated & important to us. I am so glad we called Mr Rooter. They ARE our go to place from now on. A+ Highly recommend.
Everything is flowing smoothly down the drain. We put in a drop in mesh drain cover and all is good.
Laurie Kardish
3 years ago
Rickey Taylor did a great job assessing our problem. He was efficient, kind and light hearted. A real asset to the company!
Trinity “Maddox” Cano
a year ago
Jake Devore was my tech.He was personable and polite. He took great care in naking sure left everything the same as he found it. He told me what he did what guarentee came with the work. Very pleasant young man.
Romina Santolaya
a year ago
Jake was awesome. He fixed the drain in no time. Very professional and helpful.
Karoline Swan
2 years ago
MR. Rooter Plumbers did an excellent job. The work was done well, the Plumbers were polite and respectful.
Rick did an excellent job identifying and fixing a rather costly toilet blockage repair. He was at all times informative and compassionate. I was afforded a senior discount that helped ease the blow of a high repair bill. Rick explained the reasons for the costs in terms a non plumber could understand.
I was redirected to Mr Rooter and we were very glad we were. Jake Devore came out, correctly assess the situation, gave us a cost estimate and did the work in the spot. We are very great full
They had uninstalled a toilet for us in order to fix the plumbing. Although the plumbing was fixed, they had re-installed the toilet on incorrectly which caused more leakage. Although we knew where the problem was and it should have been a quick fix, when I requested that they return to fix the new leakage due to incorrect installation, they refused and said we would have to pay almost $300 to get it fixed even though the problem end up taking less than $10 and less than 30 min to fix. We ended up fixing it ourselves, but it is frustrating to have already paid almost $3000 for the plumbing and for them to refuse to fix a problem that they caused. We definitely wouldn't recommend their kind of service to anyone else.
Chuck Uggetti
3 years ago
Excellent job. Very professional.
michele keller
a year ago
Awesome.... BEST, FAST RELIABLE SERVICE.
The service was very fast. Jason was extremely nice and professional. Greatly appreciate you guys coming out in such short notice! Many thanks!
Did a great job! Came on a sunday did the install and removed the old water heater. Thank you to service tech Jesus and the team at Mr Rooter Plumbing .
Richard Apanewicz
11 months ago
They sent a technician out promptly to diagnose the issue. Jose was a pleasure to deal with. He was very personable and explained what the problem was and fixed my slow draining shower. Would recommend.
Thomas Contreras
2 years ago
from the first contact, till the job was completed. Very courteous and professional . Most important, Prompt, when they said they will be here at a given time , they were here. Great job!
James was excellent but I found the price to be very high, but when your desperate to get something fixed I guess we’ll pay anything. Thank you.
Great service. I called and they were at my house within 45 min. Jacob the technician was awesome. Very professional & efficent. Thanks guys for everything.
Theodore Forgach
2 years ago
Saul was great! Friendly and professional; he diagnosed and then cleared a slow drain for my washing machine line, and made additional recommendations to me. Gave me a good price and I will use the services again.
They do a great job whether for home, or they also have served businesses I know well!
Zenaida Martinez
2 years ago
Great job, fast service very happy costumer
Stacie Robinson
2 years ago
They were there on time, big job so guys worked in shifts sent updates with pics to owners out of country and left yard like they were never there (3 large deep holes)Excellent work that you just don’t find today!
Melanie Walker
2 years ago
I was able to quickly get an appointment for a clogged toilet. Customer service was excellent while making the appointment. James, the technician, showed up on time and was courteous and professional. He quickly helped me diagnose the issue and called in reinforcements to help implement the fix it plan. I will definitely use Mr. Rooter for any future plumbing needs.
Our toilets were sluggish and we contacted Mr. Rooter for service. Josh came with 4 hours and solved the problem. He was great.
sue Saltzberry
3 years ago
Here when he said he would be here. Courteous and polite. Went about his job without wasting time. Chris was consciousness and went about his work in a responsible fashion. Thank you for being prompt and getting the job done.
We have been using Mr. Rooter services for all of our plumbing needs. From whole-house pipe replacement to replacing the wax ring on our commode. They men have always been courteous and professional!
Victor Piscitello
a year ago
Frank was outstanding. I had located the clean out and Frank did a wonderful job. Explained what was going on through out the process.
Best customer service I have ever encountered! Was honest and full of integrity worked hard and completed the job quick! Couldnt be happier! You have a repeat customer no doubt thanks again!
Excellent service when the dispatcher came, I had to wait a bit that’s because they were busy. But a very good job.
Jason McKenna
3 years ago
Stephen and Chris did all that they could to help and did a great job getting to the root of our issue and taking care of the problem. Would highly recommend.
We are very pleased with our experience and that our worker was so helpful and explaining what was going on and doing his best to give us the best job and the best cost. High recommended
Kenidi Calamity
7 years ago
Great company! Gerardo Rene came out on Thanksgiving after a previous plumbing company flooded our house and left. He fixed all of our problems quickly and thoroughly, and gave us a great rate, especially considering its a holiday! I hope we never need a plumber again, but if we do we will call Mr. Rooter right away, and we will request the same guy.
Donna Cole Beyer
a year ago
All the workers were courteous, kind and cleaned up afterwards. Saul did a great job for us and explained everything that was going to be done. They gave us a quote for the work and made suggestions as to what else would assist us with our issues. They all were a great team.
Lynda Blankenship
8 years ago
I can't say enough about the great care and service we received from our service tech, Rene L. of Mr. Rooter - Tucson. If you can possibly ease the pain of having a major plumbing disaster that calls for hours of labor intensive repair, then having Rene on the job is the luckiest thing that can ever happen to those who may find themselves in a similar situation. He clearly explained every step of the repair and what was to be done. He took time to answer all of our questions and at no time did we feel pressured or rushed to make a decision we weren't comfortable with. He is extremely competent and his expertise and demeanor alone should receive a 5-star rating. We are highly satisfied customers and would recommend Rene at Mr. Rooter Tucson without hesitation to anyone who needs help with a plumbing crisis. You are getting the best there is! Thank you Rene!
Prompt, professional, courteous, thorough. They didn’t quit until the job was complete, even in the darkness of night.
Randy Whitten
2 years ago
Great experience w/ a fair price. Came up w/ a couple solutions to my plumbing issues. Would highly recommend Mr. Rooter and their professional team.
I just want to say thank you to Steve Sollenberger for the great service today. I was at work, but my father met him at my house, nothing but awsome professionalism and very on point with his knowledge.. Checked in when he was complete.. Just a phone call and he explained everything to the tee.. he did a great job for sure.. Great prices and very reliable!!! For me to be stressed all week about my plumbing issues and to come home home feeling relieved!! Thank you Steve!!! ☺
Cynthia Miller-Potter
2 years ago
Luis was amazing! He was kind, courteous and so helpful. He did an outstanding job and left my bathroom spotless! I would ask for Luis all the time!
Holland girls mom
3 years ago
Great experience, incredibly insightful and willing to spend the time to figure out the problem. Frank came one afternoon to return the next day and complete the project at hand. Highly recommended.
Bonnie Yancey
2 years ago
My experience with Mr. ROOTER was extremely disheartening! They were paid over $3000 to access and repair an old pipe so my bathroom sink would drain. It was a painstaking process.So, when their repair was supposedly complete, I had my contractor remodel my bathroom. The contractor enlarged my shower, tiled it and the bathroom floor, painted, put in a new sink and cabinets. It is beautiful!My family and I returned home after spending 5 weeks in temporary accommodations. We were so happy to finally be home.Two days being home we noticed the bathroom sink wasn't draining properly. I called the contractor who came out to check it and was told to call the plumber back, something wasn't right.I did call Mr. Rooter back. When they scoped the pipe again (the other direction, under the foundation of my bathroom, which I'm pretty sure should have been done as part of their original work) I was told they couldn't get farther than 2 feet, there was another breech in my pipe. Now, I have a beautiful newly remodeled bathroom sitting on top of a broken pipe in the foundation. The sink can't be used, you can't wash your hands or brush your teeth and our house has only one bathroom!Mr. ROOTER quoted me a price of $3500 to go back in, bypass all the work that's been done, and connected the sink drain to the sewer somehow through the wall and floor behind my toliet. This price didn't include re-setting tile behind the toliet.A couple of people who were with Mr. ROOTER when my project started have left the company but I was told, if the pipe in question had been scoped both ways to begin with I more than likely would have a working sink in my bathroom today.Beware TUCSON, beware of negligence, intentional or not with Mr. ROOTER PLUMBING .
The two techs were great. Fixed my clogged check valve quick and price is reasonable.
Rennie Vandenbosch
2 years ago
Ryan came same afternoon and I was assured by phone there would be no charge for an estimate regardless of whether or not I chose to use their services. (THAT was refreshing)He did the repair quickly and reasonably. Gave me the option of a more expensive repair/replacement but was more than willing to do a patch job that should be just fine until I am ready to do more.I will definitely be using him when that time comes.
I am so thouroughly impressed with this company! Shawn & Chris came first, & explained every detail of what they needed to do, & how, & kept us informed every step along the way! Then Mikey came, & rootered out all of the roots that had broken & filled the pipes in areas, that caused the original indoor plumbing issues! Next day, Jay & Steven came & prepped everything & dug up all of the old cracked & caved in 4 cast iron pipe, from the entire way around this 1940 house, & replaced it with 4 PVC, then Mike, Able, & Zach came back & shot a liner into all the pipes!That was about a 5 hr project! Then, Jay & Steven, who are incredibly hard workers in full sun, reburied all of the new Pipe, & left everything looking way better than it did when they originally got here! They raked, they swept the front porch, all of the driveway, the sidewalk out in front of the wall, where they had all parked, & they even hosed off all of the door mats to make sure there was no sign they'd ever been here!! These guys were all so incredibly Knowledgable, Polite, Kind, & professional! They all arrived in uniform shirts, so I knew they were who they said they were, & did it all for half of what Rooter Ranger's bid was!All in All, they replaced all of the 40 yr plus outdoor pipes, removed roots first, so I could have plumbing while they did all the other work, & did an impeccable job! I have already told 7 friends about them, ,& plan to post on my personal & Bus. fb pages!I'm Soooo Happy with the job these guys did! Thank you so much Mr. Rooter!
Professional and on time pumped out septic left no mess in a timely manner very pleased with service
Gerardo (with Mr. Rooter) was extremely helpful, when my wife and I had a huge plumbing emergency on thanksgiving most plumbing companies would not come to help (presidio plumbing came but made the problem worst). Gerardo (with Mr. Rooter) arrived quickly and solved not only the problems caused by the other company but all the plumbing issues in the house faster than I would of thought possible and at a very inexpensive rate. A curteous and helpful expert who took the time to rush out on a holiday, I will definitely call Mr. Rooter again... somebody give this guy a raise!!!
Frank was AMAZING! Outstanding service. I live well outside of the city. I called, they had Frank out in under 2 hours, on a Saturday. He educated me on other options should this not be effective. No pressure! Fair prices. I've used another company for over 2 years, but Mr. Rooter, and Frank, have earned my business going forward. Thank you for keeping your customer at the heart of your business.
Guadalupe Martinez
3 years ago
Very polite, on. Time. Friendly
Kathy Steiner
5 months ago
Jose L did a great job clearing the drain for our whole house late at night on February 20, and came back the next day to follow up with a camera to detect overall problems with our very old pipes. Mr. Rooter responded quickly in sending Jose and Jose analyzed and fixed the problem quickly and competently and was a very pleasant person to deal with.
On a Sunday (of course) our shower would not turn off. It was going full blast at high heat. Hubby removed the handle--obvious it was a valve problem. We called Mr Rooter for the first time. They had someone here within the hour, they didn't charge an emergency fee. He even had to go get a part and didn't charge for that time either. Fair pricing, great service, very impressive young man. We will definitely use Mr Rooter from now on. Thanks for coming to the rescue!
The crews from Roto Rooter have gone above and beyond expectations in getting work done. They came out on a Sunday originally and found major problems with the sewer line. They have spent almost 3 weeks working over weekends and holidays sometimes. They kept me informed of what they were doing, what they planned, and what needed to be done at every step.Special credit goes Elton and Chris, but everyone in the crew was pleasant and efficient. I have a lot of confidence that Elton knows the ins and outs of Plumbing.Initially I was a little skeptical about Roto Rooter because often the national names just do the minimum work with crews that seem to have minimal training. I ended up at Roto Rooter because I needed help on a Sunday night when family was coming that day. They sent someone right out and have been very diligent in doing the work that needed to be done. I don’t know if the office here is locally owned but I felt like I was doing business with a hometown company and people who have been in the business a while.I would wholeheartedly recommend ROTORooter For any plumbing or sewer connection problems.
Scott Wooster
11 months ago
Jose explained the options to clear the pipes. Examined and made a plan. Completed the work. I Drains are better.
Rita Figueroa
3 years ago
Thank you they were very honest of telling me what was going on and showing me very proud of getting here in time and good service I would recommend this Plumbing Service to everyone thank you very much
These guys came to my house twice and the toilet is still plugged. 115 bucks that didn’t get flushed down the toilet.
james provine
10 months ago
They came out quickly and repaired the leaks professionally !
5 Stars !
Michelle Wright
2 years ago
Showed up on time and very thorough. Would definitely recommend.
Teresa Soto
10 months ago
The technician was very friendly and had the toilet unclogged in a matter of minutes.
Jacob was very professional, through and friendly
Corrie Shaar
11 months ago
We had an emergency sewer backup called Mr. Rooter and they sent Matt and he came within 30 minutes cleared the sewer line and all in all took about an hour from arrival to finish very fast and Matt and his trainee were very professional and friendly would definitely recommend thanks Matt H
William Brooks
2 years ago
Toilet not flushing
Jon Villareyes
3 years ago
Too expensive
charles deconcini
2 years ago
Great, knowledgeable crew
Crystal Czech
3 years ago
Stephen was wonderful! Professional, kind, he educated me & had my best interest in mind. He did an great job! Thank you!
Jean Peverell
6 years ago
We had a sewer line plug up in our front yard & called Mr. Rooter. The technician, Justin Chilton, was here within about an hour. He quickly located the problem & got to work fixing it. This involved a lot of digging in hot weather plus hard ground, some big rocks & tree roots. Justin was very professional & polite, plus explained in laymen terms the situation we were facing. Some additional digging beneath sidewalk was also required to replace faulty pipe. In total he & assistants worked 4 days including a Saturday. I never heard a complaint about the heat or the hard ground & every time I checked to see how things were going Justin patiently explained their progress. This was greatly appreciated. When they finished, the yard showed no sign of repair having been done. I wouldn't hesitate to get Mr. Rooter out again if another problem were to develop & I would insist on Justin. He is a valuable employee for the company.
Gail Sinacola
11 months ago
Matt and Damien came right out and they were awesome! They explained everything to me in a way that I could understand. They were patient and helpful. I would highly recommend these fine young men!
I called Mr. Rooter at 3pm after I waited 4 hours for a different company who never called or showed. Mr Rooter was very professional and courteous. The technician was MARTIN I can't say enough on how knowledgeable and polite he was, being a retired granite installer I know when someones knows their stuff, Martin was clean and did an AWESOME JOB HIGHLY RECOMMEND THEM AND OF COURSE MARTIN
Laura Urias
10 months ago
My Father Gilbert Castro was very grateful and appreciative of the work done by several employees on our “plumbing problem”. The employee’s included: Jose, Damian, Bobby, Jake Devore, Mike, and Jason. Everyone was kind, very professional, honest and they knew what they were doing. We would highly recommend Mr. Rooter for any plumbing problem that they may be dealing with. (If we forgot any of the guys..please forgive us.)
Jessica Normoyle
2 years ago
It took 3 days and 6 phone calls to get the service scheduled. We rent and the home owners had to call in an approve the service, which they did the evening before we were scheduled for, but apparently that was never documented on our record because the technician showed up without the approval that was called in and refused to look at our shower drain without the homeowners approval. We had to call the guy we rent from while he was at work to have him approve the service again. That was the second time information wasn't conveyed/ documented. I missed the initial call notifying me that the technician was available and confirming that I was at home (I was in a meeting and couldn't answer). I called back about 15 minutes later and confirmed everything and was told the technician was on their way. An hour later I received another call from a woman named Rochelle asking if I was available so that she could schedule the technician. The technician actually showed up 3 hours after the first phone call saying they were on their way... The whole thing was unbelievably disorganized and I won't be using this service again.
Melissa Crawley
5 years ago
We called for a major leak and they said they would send someone out between 8-10pm. We got a text at 7:15pm with a picture of the technician stating he was on his way. He never showed. We called at 10:15pm to follow up and they said they would call dispatch to find out what happened. They never called back. We had to call and cancel the appt. Needless to say we moved onto another plumber who was very reliable. This was our first and last experience with Mr. Rooter
Alan Rockowitz
11 months ago
They arrived at my house when they said they would (they were actually early), and when the guy who came out needed help, he called in the more experienced guys who came out and helped him. They gave me very clear options and were patient with my questions. They didn't push me in any particular direction, and best of all, they were able to fix the problem!
They started to work promptly,but then left my yard tore up for a week, with absolutely no contact. When I called them for info, it took 6 days to get back to me with any information.they cut twice as much of my driveway as they said they would, leaving me twice the finish work, and charged over $400 an hour of actual work, for 2 employees to work for 12 hours. Not a good experience.
James came out listened to what I did prior to his arrival and was able to clear the main in 5 min.
Excellent service on time great quality!
Thanks Jack DeWeese
I felt like he was trustworthy, knowledgeable and listened to my situation before he advised. He was not condescending and did not talk down to me. I'm very pleased!
Shelby sassaman
5 months ago
I’m so pleased with how the Mr. Rooter company took care of my outdoor plumbing system repair! I personally worked with Havier and Jake and they were exceptional! They helped me save money and got the job done immediately! I highly recommend them to anybody who is looking for plumbing repair.
Michael Thompson
10 months ago
Jose came out to inspect a storm drain. Very professional and informative. Great customer support and very knowledgeable. Would use again 5/5.
Haylee Singley
3 years ago
I was about to give a 4-star rating because a technician didn't arrive at all in the time slot I was told or in the same day for that matter but I got a call the next morning apologizing for that no show and Samantha said they could have someone out to me in an hour or so of that phone call. A technician did arrive within about 45 mins from that call. Jacob was very polite, personable, professional, knew exactly what to do, gave us options, and was very quick even with having to run out to buy a part. Because of that in-home service, I gave a 5-star and will definitely use Mr. Rooter again if needed despite the initial scheduling mishap.
Leticia Sanchez
3 years ago
The guy chris did a great job and very clean work and picked up after him self, very grateful for a god well done
Daniel Habinek
2 years ago
Beyond terrible experience. Our hot water tank died on a Saturday evening. Called Mr. Rooter, they came out to inspect. Agreed to replace hot water heater the next morning and was told they would contact us by 9 a.m. to begin work. Paid them $299. Never called. I had to call and was told a dispatcher would be contacting me. Never called back again. I called after waiting for 2 hours and was told a dispatcher would be giving me a call. Never called back again. Finally at 12:30 p.m. I called to cancel my “appointment” and requested a refund. All they did was take a few pictures the previous evening. Beyond disappointed to be treated in this manner and given false/empty promises. Especially with a timeline. Was also told it would take 7-10 days to get said refund and they would make sure the supervisors were aware of the issue.
Kenya Crisantes
2 years ago
Awesome customer service, knowledgeable and very efficient
Paula Hinman
10 months ago
Very quick to respond with a friendly, helpful tech who addressed my issue within minutes.
Carla Alvarado
2 years ago
Awesome service!
Large job well done professionally.
I was very happy with my experience with Mr. Rooter. I was able to get same day service. Jose arrived promptly. He was very friendly and worked hard to get my drain unclogged. I was very satisfied with the service.
Mr Rooter, responded quickly to my call, kept me informed as promised with updates on when the tech would arrive. The work was done quickly and professionally. Our tplumber was Abel and he was so respectful of my home and did an excellent job of it.I will use them again if the needed and I recommend them to anyone needing a plumber..
These guys came through in a pinch and took care of my problem within 2 hours of me calling. Excellent service!
I had work done to get my septic system working properly again, however the work was not completed according to the $8,000 invoice I paid. I had to call another company and spent an additional $5,500 to complete what Mr. Rooter didn't do. Mr. Rooter told me to complete the job it was going to cost me an additional $9,000 to $12,000 more. Totally unacceptable. I'm a senior citizen and feel scammed. This has been going on since the beginning of July and my calls and texts have been ignored by the man I was told to talk to, Robert Martinez. Next call will be to my lawyer. I will be telling people to stay away from this company. I may change this review after I receive a refund for services that were not completed.
Chelsea Tudor
2 years ago
We had Mr Rooter do entire new plumbing in our house after having a root issue with copper pipes! They were more pricey then a couple other companies in town but we wanted this job done correctly. We would highly reccomend them! Jr and his partner did a fantastic job and took their time to make sure everything was right and always explained any step we had questions about! Thank you guys!!!
Marty Stewart
4 years ago
Mr. Rooter's plumbers were courteous and knowledgeable and performed the work to very high standards. I am very pleased. I had major work completed, a new backflow valve for the main sewer line, digging up the front yard, etc. This was no simple clogged sink call.
Replaced main water line. Very professional, fast. I am very pleased with the service!
Frank Ballesteros was friendly & quick. Less than 30 mins & the clog at the sewer was fixed.
Called Friday late afternoon due to a broken main water line. The technician was out with an hour, hooked up a hose so that we had water to the house and scheduled repair for that Monday. Carlos and Dakota came on time Monday and finished by Wednesday. Very professional, courteous and flexible due to having dogs that needed the back yard at times. Once done, they left everything as it looked before. Excellent work Carlos and Dakota!
Michael Wood did a great job. He was fast, clean and very polite. The problem was fixed in a timely manner and I would recommend Mr. Rooter Plumbing to all my friends and family. Thanks Michael for a job well done! -Travis Lowe
Joel came out and did an excellent job digging the hole for the clean out and cleaning up everything after the job was done, he made it look better than before. Great personality and hard worker. If I ever have a problem again I'll make sure to ask for him again. Great service
We were at the end of what must have been a very long day for him. Very courteous and professional. Cleared out our drain and cleaned up afterwards. Great job, well done, would recommend Javier to anyone. Thank you.
Wendy Lozano-Robles
2 years ago
Great service with a knowledgaeble technician. I would recommend. 10 out of 10.
Brent Elliott
8 months ago
$164 to light a pilot light
Natalie Galaz
2 years ago
Luciano was professional and polite. Very good service definitely would use this Company again.
Vicki Padgett
6 months ago
Started out as quote for a couple hundred. After they ran credit, it was over $5,000.00. Made me feel really uncomfortable. Didn't do everything I asked them to do or what they said they would do. Disappointed.
Very happy with service provided. Respectful of the house and Shawn kept us informed throughout the process. Will definitely use them in the future!
Brenda Smoger
3 years ago
Wow ...such Awesome service ...Komatar and Joe were terrific ..very courteous and efficient. ..so quick .....
and to top it off fantastic price ..will definitely recommend to all and use the service going forward ..thank you Mr. Rooter once again ..5 star service
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Paul Barksdale
3 years ago
Excellent service tech
Cesar Lopez was professional, friendly, and knowledgeable. He explained his findings and the ways needed to correct the problem. He made sure everything was returned to it's proper place and that the working areas were left clean.
His supervisor, Chris, was equally friendly and knowledgeable.
Mike arrived at my residence and did not waste anytime on resolving the problem. His deamnor was above reapproch. Within minutes he had in-clogged my bath tub.
Jose was excellent and a great guy very professional and cared about doing everything correctly. He is a great representative of your company. Mike Andrade
Extremely prompt appt. setting. They had Otus here within 45 minutes to survey my problem and give me a quote. When I said yes, he promptly went to work to replace my washer faucet bibs. A little pricey but done quickly and efficiently.
Cesar arrived on time, understood what needed done, and gave an estimate. I accepted. Because I had another appointment that would have overlapped the time estimate Cesar gave me he agreed to come back after my appointment but before he left he made the fix that was needed. He returned at the agreed time and made the updates that I requested again in the estimated time he initially gave. Cesar was courteous and professional during the entire time and very willing to answer all of my questions. I have been dealing with Mr. Rooter Tucson for the last three years and have always been happy with the cost and professional service. Cesar met all of my expectations.
I was very disappointed by this company . I specifically told the person who booked my appt that I need a camera scope of the situation. So the technician that showed up looked around listened to my complaint then left said someone would contact me. So the supervisor with the camera called at 5:30 and told me he’d be at my home around 9am. I waited until noon with no call or any contact. I had to run errands then about 2:30 someone called and said they could come in an hour. I said forget it I didn’t want to deal with a company that didn’t think my problem was import enough to even give me a call and let me know that the tech was gonna be later.Won’t call them again
ELAINE SLOWIAK
2 years ago
Excellent service. Abel was very professional.Excellent customer service. Great job...
Sally Kneeland
2 years ago
Fast and professional. Appreciated that Jacob wore a mask without being asked.
sandra anderson
3 years ago
Joe was professional and comprehensive, giving me several options for repair. Thank you Mr Rooter plumbing!
Excellent service. Chris was very knowledgable curtious and efficient.If I ever need plumbing service in the future, I will be sure to call Mr. Rooter and request Chris.
Stan Unklesbay
2 years ago
Very knowledgeable and personable young man. Good at his job
I would like to thank Ben Clayton with Mr. Rooter for helping us out in such a short notice. Great work ethics and amazing customer service . Thank you so much for your help.
Peter Budrunas
2 years ago
Very Professional company. Responded quickly and cleared drain of roots.
Ben and Joe were excellent technicians. Would highly recommend.
jonathan gomez
3 years ago
They were there in a timely manner. Very professional . I would recommend them to anyone and use their service again
Karen Thompson
3 years ago
I trust your advice, your prices are very reasonable, and you are reliable. Highly recommended
Brandon Buckner Was Professional and quick in doing the job.
Rip off artists! They came out and found a problem and made it sound so severe and urgent we dumped 4 grand to fix it. It wasn't even the problem! Then they wanted to charge to fix the original issue! Do not use these guys. Get a plumber who works for himself. Don't don't don't get swindled too
Tina Mckendree
a year ago
Jay, Martin, Matt and Rob were all very professional. They were always in touch with me on the project. They called before they arrived, went to lunch and left fo the day. They explained the entire project thoroughly and answered all questions professionally.
Nancy Buchanan
9 years ago
I called on a Saturday night and was given an appointment of between 9-11 the next morning. Promptly at 9 I received a call saying that the technician would be there at 9:30 and he was! He completed the job quickly and well and I was offered a free sewer line inspection on Monday. The charge was exactly as advertised. I have used this company in the past and have always been really pleased.
Trinity Morris
4 years ago
Steve did a great job! He was very professional & made sure that everything was in working order. I appreciate all he did!
Phyllis Factor
7 months ago
They offered a $95 sewer cleaning without a guarantee. I've never had a problem after a cleaning before, but 23 days later, my sewer backed up again.
Michael Kelliher
2 years ago
They were quick to respond to an emergency call for a leavmcking toilet. Snd fixed asap. Then stayed on hold for an hr trying to get ahold of warrenty. Great service
Cathleen Feld
2 years ago
Same day service. Technician was courteous and knowledgeable.
Justin Rescina
7 months ago
The tech was prompt and very professional. Fixed the issue quickly and made the process quick and painless. Would definitely recommend and use their services again!
Robert Kimbler jr
4 years ago
Had a problem with water softener called and plumber arrived same day however he took a look at softener and proceeded to tell me that the gears were stripped without plugging it in I noticed the gears were turning when it was plugged in he then told me it was shot and needed to be replaced at a cost of $5500 when I asked if I could purchase a unit somewhere else and have them install it the price for installation was $1291 if he had done any troubleshooting he would have found out the problem was a $20 switch
I had a broken bathtub handle, turned off the water outside, but the water was still running(slowly). The water was hot so was emptying my water tank. Called Mr Rooter and they were at my house within 2 hours and were quickly able to diagnose the problem and able to turn the water off to that bathtub. I had to buy a part before it could be totally fixed but it was easy to schedule with Rene, my service man, to come back and complete the job. Rene was very professional and was respectful entering my home ( even put on booties so he did not track in any dirt). I appreciated the fast service and professionalism of Mr Rooter. They also called me a couple of times before Rene arrived to keep me updated as to when the serviceman would arrive. Would definitely recommend them to others.
The service was great he fixed the problem in less than 15 min
Ethan was very professional and work was completed in a timely manner.
Brandon Corwin
2 years ago
The guy showed up and wanted to push back with me about what size the damaged pipe was (which I verified he was wrong about) but not before clearly telling me I had a serious issue that would be $1,200 to fix. He was nice enough to tell me that he would do it for $500. Gee thanks buddy. Had several estimates done and got a very reputable business to do it for $199. Neighbors also said they would never go to Mr. Rooter due to outrageous quotes.
sunshine turner
3 years ago
Super prompt. Quality service.
Amanda Rocha
10 months ago
Shower faucet wasn’t shutting off, so we called our usual local go to plumbers. They didn’t answer right away, so we called Mr. Rooter in a panic. Bad decision. Although Junior, Dan, and Jay were friendly and professional, we were charged $501 for them to replace a cartridge. That’s unbelievably overpriced. I had my usual plumber over to see if they could fix another issue and they said they would have charged no more than $200. $160 for the service call and whatever the cartridge costs (they aren’t expensive). I feel like we have been taken advantage of. I’m angry. I really regret using Mr. Rooter and will NEVER call them again.
Jim Komarek
10 months ago
Great service technician, beginning to end. Very friendly service representatives. I would definitely use them again.
Janice Murphy
4 years ago
Steve is great. He responded almost immediately when I found that the dirt over my sewer pipe was sinking. I reminded him that he wasn't the one who filled it in. He went right to work and filled it in. I am very pleased with him and his work.
Jamison Landis
2 years ago
The technician was polite, clean and was straight up from the start to the end. Abil does it right. Glad they sent him.
Beatrice Gambill
a year ago
Jay sandavol and james were awesome plumbers. They explained what needed to be done and what options we had. Being we are very tight on funds jay did everything he could to go above and beyond for us. We will definitely be using this company for all our plumbing needs
First called and scheduled and given a timeframe of 4PM- 6PM. At 6:30 PM we called to check aThanksnd we’re told we would get a call right back. At 7 PM got a call saying they never actually booked the appointment and were sorry. Mistakes happen. Ruined our evening waiting around for someone who was going
Shawna McLaughlin
6 months ago
They were early, fast, affordable and very professional. I highly recommend
Georgina Lambert
2 years ago
We called in the morning to have the inner workings of our toilet tank replaced. A scheduler called back within 15 minutes and scheduled a service visit for later in the day. A couple of hours later, we were called to say the technician was free and could come now, if convenient.The technician, came out a short time later, was fully prepared with all materials and did the job in less than 20 minutes. He was respectful of Covid 19 precautions , courteous and thorough.The price was fair and we will use Mr. Rooter again.
Great customer service. Worked efficiently got to us quickly. Would absolutely call them again and highly recommend them to anyone.
Bradley Albin
5 years ago
Had and issue and they fixed it!!! Showed up within a couple hours of me calling and did a professional job.
James Newberry
8 months ago
Very knowledgeable and experienced. Worked efficiently and quickly, not rushed.
Great service and technicians are courteous and helpful. Explain in detail what they are doing .
I spoke with Mr. Ben Clayton before any work was done to install my water heater. He gave me estimates and all the information I needed to be able to make my decision. He was professional and very knowledgeable. The service technician, Martin who actually installed my water heater was a hard worker and was on time. He did a great job!
Excellent service, the tech Jacob was awesome!!!! Will use again for sure
I called 3 companies; Mr. Rooter was the last one I called. Compared to the other two, even the initial phone call, Mr. Rooter stood above the rest in professionalism. Company 1: answered the phone but couldn’t help me. He took my information and said someone would call me back to do the scheduling. Company 2: Recorded message took my information, plus my phone number so someone would return my call. Mr. Rooter: initial call was friendly and warm and I gave information and, received a call back when they said I would regarding when a tech would be able to help me the same day I called. Hector arrived (within the time window given) and immediately covered his shoes (good move) respecting my house. Company 1 called while Mr. Rooter was here taking care of my problem. You snooze, you lose—they did! Company 2 never called me to date! Overall, I would not hesitate to use Mr. Rooter Plumbing again.
Technician arrived on time. Very courteous, helpful and went above and beyond what was expected. Refreshing to see someone take pride in what they do and how they do it. If ever need they will be the first call.
Had a house drain blocked. Called Mr Rooter and they were here within an hour. Quickly corrected the problem at a very reasonable cost.
Carlos Quiroz
2 years ago
Great service. Thanks
Great experience. I was looking for a highly-rated plumber and Mr. Rooter was able to respond on short notice. Chris (very friendly and professional) came out to my house and gave me an estimate regarding leak detection. He quickly assessed my situation and explained everything thoroughly. I’m using Mr Rooter for all of my future plumbing needs.
Mark B. Carpenter
2 years ago
I called Mr. Rooter Plumbing and immediately they took my call & had a dispatcher call to let me know the ETA of the plumber. Once the plumber was heading to our home, he sent a text message with name & picture. Jacob arrived at the time he said would, analyzed & fixed the problem in no time. He was very professional. All faucets of the experience of calling Mr. Rooter plumbing was superb. I would recommend & use Mr Rooter Plumbing again..
Bessie Hodge
7 months ago
The customer service was excellent and they were very friendly
Katherine Stevens
5 years ago
Great, consistent service.
Marvin Levison
9 months ago
Field manager came out 10/16 when I detected small pond of water with bubbles appearing. Determined leak in water line to house. Gave me estimate for repair. Had 2 workers come to make repair on 10/17. Took all day without water, but they installed new pex pipe service line, plus new cut off valve andmade sure I had water supply. Restored landscaping and field manager returned early 10/18 to check area and get paid. I am satisfied with relationship!!! Mr. Rooter has pictures of work forPermits!!
Great quality service and friendly technicians.
Charlotte Nares
3 years ago
Stephen did an amazing job! He was very thorough and professional. He explained the repairs and showed me how to prevent clogs in the future. Highly recommended!
Steve explained everything in understandable terms and didn’t try to sell me anything I didn’t need. Both times I’ve worked with him the results were excellent, he’s very thorough, cleans up after himself, and really seems to love his job. Thank you Mr. Rooter and Steve!
Bronica Granillo
3 years ago
Very prompt and courteous service! Definitely will recommend to family and friends
Jose went above what was required and fixed an issue we didnt know was there!
Julien Ruiz
10 months ago
Damien and Matt we're very polite, professional and easy to talk to. Would recommend to friends and family.
Elena Victoria Lopez
3 years ago
Chris and Josh were very informative super sweet goes and they really cared about helping us so I would really recommend this company to anybody and everybody thank you for sending those guys out they were awesome
I called Mr. Rooter because I had a clogged sewer drain. They showed up same day within their estimated time frame. The technician Frank did a great job. The cost was known before work started and was reasonable.
We were very pleased with the service we received. Cesar was very professional, capable and efficient. We had a bad clog and he needed to return next day and followed through on all promised work. Made sure the area was cleaned up. Great job! We would highly recommend.
Subhash Raval
4 years ago
Prompt service. Price is too high.
Estrella Cruz (Star)
a year ago
Mr. Rooter to my rescue again! Jason, Jake & James are professional, knowledgeable and actually care for their clients. Thank you for taking care of my plumbing issues which usually happen over the weekend. Excellent customer service from the initial phone call to the completion of the job. Timely, responsive and affordable. My loyalty is with Mr Rooter.
The service person was very professional and neat. He responded to my questions and was very informative. I would use him again. I also would recommend them.
Everything I needed was done Thank you
Lidija Dragovich
8 months ago
The team did a great job!! I was very happy:)
This is my 4th time using Mr. Rooter. Some jobs are having to deal with 60 yr old house, so clay main drain, cast iron under-slab drains, iron water pipes etc. These guys are on time, they systematically go thru the steps to discover the problem, work toward a solution, and they always solve the problem. They don't stop until the issue is fixed. They leave everything clean. I'll have them back again for this old house.
Danyelle Moreno
10 months ago
Jose Landeros was GREAT! He was so helpful, and kind. He did a quick and fantastic job.
Mr. Rooter did a total replumb of my manufactured home. Undertaken because the old pipe had begun to spring leaks. The crew were great to work with, friendly, competent, and put up with my many questions.
JoAnne Woodall
2 years ago
Service technician very quick, polite, and went above and beyond by cleaning up area after service. On line and text contact very user friendly.
Kelly dawn Petkau
3 years ago
We needed our shut off valve replaced. I called and they were out in the morning to give us a free estimate. It was a good price so he replaced it right away. Chris was great. He did a awesome job. Thank you.
I called several companies and this one was the first to respond and in a timely manner. We had an emergency brewing and all our plumbing was unusable. Eddie and Robert responded and did a fantastic job. There were professional and knowledgeable and stayed until the job was completed. They explained each procedure that needed to be done. I also used a coupon which lessened the cost. I was informed every step of the way and Eddie stayed until 8:00PM to make sure the job was finished. He even offered to return the next day if we were not satisfied with the grating. Very pleasant experience considering the job was an emergency. I would recommend them to anyone.
Javier was amazing! He and his crew worked very quickly to restore water service to our community of townhouses on a Sunday! Would reccomend and would use again!
My experience was nothing less than exceptional! Every single person who worked on the repair was courteous, knowledgeable, pleasant and informative. The leak, at 44 gallons an hour, was under the driveway between the main and the house so the water had to be turned off completely. They responded quickly, put in a new line and cleaned up as though nothing had happened. I highly recommend them.
Horrible! What a bunch of scam artists. James knew that I was out of town and convinced me over the phone that I needed over $1700 in repairs to excavate a broken pipe and to repair a water leak. He stated it would be hours of labor and extensive supplies. I paid half as a down payment. James and Wayne were unaware that all of their movements were picked up on security cameras. James was on site for exactly 60 minutes researching the problem. Wayne was on site the next day to fix the problem for 15 minutes. And according to James he only spent $20 in supplies. James called me to offer a discount from the $1,700 quote, now a total $1,012 dollars. That comes to just under $800 per hour of labor + supplies. Beware of this company they are set up to rob you from the first phone call.
Daniel_ Order66
3 years ago
A+ Job
Kathy Zoellner
6 years ago
Quick and fast service!I called the office in the morning and they were able to send someone that afternoon!Rene was very professional. He listened to my story about the plumbing problem and fixed the problem quickly.I highly recommend Mr. Rooter! I will definitely call them again!
It was a great experience working with Jake Devore this afternoon.His approach to the problem and then explaining the resolution and expense was very clearly defined. One can see his dedication to the customer and to his company is something that he takes very seriously. Would not hesitate to ask for him when service is needed again....Great Job....
Denise Germain
3 years ago
The guys were awesome but the price seemed extraordinarily high. It only took and hour and the parts did not cost that much. I don't mind paying for your expertise but $800 an hour seems a bit much. I felt it was high but wanted the toilet fixed, but after talking to my friend who had a lot of plumbing work done recently and only paid $1200 now I know this was high. I agreed to it though so my fault.
Matt, the plumber, who was on site, did a great job logically broke down the issue, explained, and addressed professionally, and followed up
Mr. Rooter plumber quickly solved the problem, explain the repair process, provided upfront pricing, and, after the job was completed, took the extra time do a walk through my house answering my general home plumbing questions - thanks for doing that -
Dennis Reeves
2 years ago
They came out same afternoon and attempted to unclog our tub DRAIN with no luck. Did not charge for that but located my septic tank for us and the charge for that was very responsible. Thanks go to John and Jake for their excellent service. UPDATE: Over the weekend I dug up were they said my septic tank was and it wasn't, so Monday I called and they had John call me back and he said that he would be back out Monday afternoon or Tuesday morning. Haven't seen him yet and it's now Thursday, getting ready to file with BBB they ripped me for $100.00.
natalia strange
2 years ago
This was our first time having to call a company for our plumbing and they were AMAZING. Jacob came on a late night call and helped us out. He was very thorough and took the time to explain to us what was going on. He didn't leave/accept payment until after the job was done and made sure we no longer had a problem with our clogged pipe. If we ever need work again we will definitely be a return customer
Very plesant to work with. Professional and knowledgeable would use them again.
Linda Hampton
2 years ago
Very too service and a fair price.
Nathen Wesner
9 years ago
Jeffery Wesner with your company came to my house recently and replaced one of my old water lines. He was very polite and personable and had a lot of useful information for me when I asked him questions. He was working his a** off! I wish I had employees with his attitude , work ethic and charisma. I will definitely be recommending Mr. Rooter to all my family and friends. Thanks for an awesome experience!!
they came out very quickly, were very friendly and explained options, then fixed the problem and we were back in business right away. Price very reasonable
From the initial call through the completion of service, Brian S. was courteous, helpful, knowledgeable and professional. On a Sunday he arrived within 25 minutes and immediately started to work. Within 20 minutes our problem was solved. Because of Brian's positive style of providing service and quality of work, I highly recommend Mr. Rooter Plumbing - Tucson.
Carolyn Goodwin
6 months ago
Devin was wonderful! I put too much in the garbage disposal without water running and plugged up the pipes that drained it. It chopped up everything but then water was shooting out when I turned on the disposal and it would not drain!I called the next morning at 7:30 am and he was here by 10! He evaluated the problem, gave me the quote of $95 and got to work. He was super friendly, professional and efficient. He cleaned the pipes out, mopped up everything when the drain was opened and put it back together within one hour.I was really embarrassed that I did this but he was so kind. I was able to move on and have a great day.Highly recommend Mr. Rooter Plumbing in Tucson!
roberta lewis
2 years ago
Very professional and pleasant
Excellent service, friendly though a little pressure on the sale, it's not a bad thing and I'm glade that the technician was able to explain clearly the pros and cons of doing more than just snaking the line. I personally feel it is important that if a technician senses or believes the need to do more, that they are able to explain why and give options, if available, to fix the problem. It is also important for the Tech to listen to the client and be able to recommend options that fit the client's needs. The technicians that came over more than met my expectations.I will call them again and would definitely recommend them to friends or anyone that needs plumbing services.I want to thank all the Technicians Robert, Aaron and to Robert O. Semper Fi!
Dennis Oulela
2 years ago
Excellent service by Mathew and MattOn time arrival and very knowledgeableOnly poor rating is for the many calls to get copies of estimate and reciepts for paymentsStill waiting for reciepts
Claudia Sanchez
2 years ago
My 4 year old grandson flushed a toy down the toilet which caused the toilet to overfill. The toy was stuck in a position where it was blocking things from flushing down and we were not able to see the toy. I was grateful when Plumber Jesus Gallegos came to our rescue in such a short notice. I was also happy to learn that they service the Vail area. He was friendly, efficient, and quick. Jesus explained everything during the unclogging process and after what seemed like a few minutes he pulled out the culprit, a yellow and green dinosaur! Our home is back in working order. Thank you Jesus!
Short story: Robert (manager) eventually got the job done well. But the whole experience was terrible, so 3 stars is the best I can give. Hopefully they fix the communication problems we encountered and you have a better experience than we did.Details: Called on Sunday, given 3-5pm window. By 7pm they’d called twice to delay. Finally rescheduled to first thing on Monday. Over an hour past the given time, I called to see if they were still coming. Told within the hour. Over an hour later Chris S. finally arrived.He said the job we asked him to do wasn't an option (snake the pipe), the only options cost literally 10 times what dispatch quoted, and there was nothing he could do unless he had access to a cleanout in the front yard. Disappointing!But you have to have plumbing, so the grandkids got out shovels and dug up the pipe in less than 1hr. Chris S came back, with Joe (camera inspector) and a man running the hydro cleanout. An exposed section of pipe needed replacing; we agreed to the new quote & they started the cleanout. Joe said he'd be back to inspect the pipe tomorrow, Chris S. began removing the damaged pipe. He was unable to complete the work that day, so he left everything exposed (but usable) overnight. I wouldn’t be there the next day, so I asked Chris S. to call me when he arrived.Shortly after he left, the drains backed up & air came up through the toilet bowls. We called dispatch to see what to do, were told Chris would call us right back. He never called. Backup remained all night. He also never called when he showed up the next morning. I called dispatch twice, they said he would call me. After my 2nd call Joe replied (not Chris S.) and said they had done more work (before calling me) and had more recommendations.We declined more services, as the new pipe was properly installed and the line fully cleaned. Chris S. never called me when the work was completed; I finally sent someone over to the house to check on it! Chris was gone, so they waited most of the day for him to come back for payment. He never came back!Two days later, no call no show from Chris. Someone from dispatch called to collect payment. We hadn't gotten a receipt or any verification of the work, guarantee, or charges, so we asked where we could go in person. I had someone go down to pay. No receipt was given at time of payment! When I found out, I called the office again; told it had been emailed. It hadn't. I called again. They sent an email, but only a statement of final charges, no details or warranty.I returned to discover the pipes exposed in the front lawn! I called to see if they could be lowered into the ground. Was told a message would be sent to Chris S. I told them he had never, during this whole process, ever called me back any of the times I'd called him, so if I didn’t hear from him that night I'd be dropping by their office in person.I got a call right back - from a guy in Vegas asking if he could help! I repeated what I already said to the dispatcher; this guy said he'd have Chris S. get right back to me. Surprise, Chris S. called 2 minutes later, said he would check about the pipe in the morning and call me first thing. He also claimed he was never given ANY of my messages! So either he or the dispatchers were lying about messages. Totally unacceptable.Once again, Chris S. never called! So I did go down to the office; secretary got Chris S. on the phone with her, asked if he knew me. I could hear him reply, Yes, I was supposed to call her this morning.” She asked, “Why didn’t you? She’s standing here.” And it got real quiet.Robert (manager) then came out. He gave me his word the work would be done right, by tomorrow. Got me a real receipt. Did the work himself the next day. Chris S. was nice, but the utter failure of communication was unacceptable and caused a lot of stress & extra work for my family. The actual plumbing work was good and when Robert was finished we were happy with the outcome of the work. I appreciate Robert, and I hope he gets the communication issues there resolved.
Orlando and Elton were the two most wonderful men!! Very informative, let me know step by step what they would be doing. Orlando did the best job ever! I will definitely recommend Mr. Rooter!
Eric Moorefield
2 years ago
From the manager, to the supervisor to the technicians, they were all courteous, patient with my questions, provided full explanation of actions (even with camera footage) of the work that needed to be done, how they were going to do it, and a descriptions of the results.
Called and was able to get service quickly and the process was smooth and easy
Experiencing a difficult time in a refund of money for services not done. Say they will call back in 10 minutes and don't call back at all.
Andrew Brooks
9 years ago
Excellent job done by a very professional and nice young man. Great same day service.
Pampero Firpo
8 years ago
My wife called Mr. Rooter, as our toilets were backed up. The call was for a free estimate, as advertised on their website. My wife let the attendant know that we have a septic tank, and wanted to be assured that Mr. Rooter works with potential septic issues. The attendant said that they Mr. Rooter did.Joe and Hector came out to our home from Mr. Rooter. Joe did some work utilizing an underground camera. Joe said that we required a septic tank rehab at a minimum price of $6,200. He also said that the price likely could top $20,000...and pressured my wife to sign so that they could start immediately.My wife said that $6,200 seemed very high, and we were going to seek another estimate. Joe said that she had to pay $300 for the supposed free estimate from him for the 10 minutes of camera work he did. Unfortunately, my wife did pay the $300...but later cancelled the check before it was cashed.The next day, my wife had another service come out. They said all that was needed was an emptying of the tank and a cleaning of the filters. No rehab project. No $6,200. No $20,000. The total cost from this service provider was $450.Obviously, Joe is a scam artist. He spends 10 minutes on his camera, and comes up with a bogus diagnosis in an attempt to bilk the customer. Then, he attempts to pressure the customer to make an immediate decision. Then, when Joe fails to get the customer to sign off immediately, he demands $300 for a so-called free estimate.Joe is giving Mr. Rooter a bad name. He is a scum bag whose tactics and ethics are despicable.
I was very impressed with Mr. Rooter. The technician (Olando) was knowledgeable, personable, and a fine representative of the company. I will for sure use Mr. Rooter again. I will be asking for Orlando to be technician.
Courteous employees and always upfront about the pricing. Ben fixed our clog drain in a matter of minutes after hours of my family trying ourselves! I also appreciate the 24/7 emergency service.
Technician Isaac Luna arrived quickly, before entering my home he put shoe covers on. He was honest about the the problem and explained himself very well. He answered all of my questions. On top of the amazing service he offered great warranty. I am truly pleased with the service Mr. Rooter has offered! Will definitely be referring them to all my family and friends!
Catalina Christophe
5 years ago
Job well done...
The technician was great! He was quick to respond, on time and very informative. He explained the problem very clearly and concisely and had our plumbing issues diagnosed and fixed within 10 minutes then took the time to run a camera to inspect the lines. The cost was very reasonable as well.
Abdukadir Abdikadir
3 years ago
Very professional and friendly
Betsi Meissner
3 years ago
Thanks to KB, everything is up and working again. Very courteous, respectful, and patient despite some challenges.
Was able to book an appointment for the next day. The plumbers took time to thoroughly explain what needed to be done and preventative measures that could be taken. Excellent and friendly service.
St. Francis Facilities
3 years ago
Couldn't be happier with the service we received. The plumbing rep came to our office with a mask (thank you) and was extremely professional explaining everything in detail before the work even begun. Took care of the problem right away and provided explanation on any future problems. Cleaned up the area where he was working as well.
I had a major septic tank problem and we were completely down. I called one plumber and they weren't capable of fixing it but charged me their full repair cost for general repair anyway, so I called a second plumber and they couldn't show up on time - twice. Then I called Mr. Rooter and not only did they show up on time, they showed up with a team that was prepared and they got to work right away. Keep in mind at that time none of us knew what the entire problem was, but somehow they were already prepared for it. They got to work right away and had it fixed that morning(on a Sunday btw). And it was a big project with digging and underground pipe installation. I thought the price was very fair and they were professional, courteous, friendly, efficient. I am so grateful to them. I highly recommend Mr. Rooter. Skip the rest and go straight to the best.
We had our main sewer line back up into our shower on a Sunday. After calling many 24/7 plumbing companies with no calls back, we called Mr Rooter. They got a technician out here within the hour! Abe and Jay were very professional and made us a priority. I appreciate all the help they gave us and would definitely recommend this company to all my family and friends!
Julian was very friendly and professional about his job. His main concern was about me the customer. Your company has always been fair to me in the past. Thats why I am glad you are still in business. Thank you again and have a safe 4th of July.
Wait time was iffy, was told between 3:30-4 didn’t get the tech until about 5:30-6. Understandable yet the service was worth the wait. Knowledgeable and very helpful and professional about the situation. Will be getting in touch with Mr. Rooters next time!
matthew michael
3 years ago
Only called the office, but they were extremely professional and very helpful.
John Klippstein
4 years ago
I had great expectations but I paid $125 for a diagnostic and an attempt to clear a clean out valve which I was told was totally clear. The techs stated that I needed a sump pump to pump out my backed up drain. The following day, I installed a pump, only to find that the clean out valve that I was told was dry and totally clear, was actually totally clogged.I had another company come out and they cleared the drain at half the price I was originally quoted by Mr Rooter. I hate writing bad reviews, but facts are facts. I am a business owner. When I don’t FIX things, I don’t get paid...period!
Ben was very thorough and explained what he was going to do to unclog my drain. He also worked on my water heater. Ben is very knowledgeable and respected my property while he was working. He also cleaned everything up. Thank you!
Mr Ramirez was very detailed and informative about what was going on he went the extra mile to get to the bottom of it. Thank you
Debbie Pemberton
5 years ago
I am extremely pleased with the service from Mr. Rooter’s young men. Our septic system needed many repairs and these young men went above and beyond my expectations! They are to be commended for their service: Marty, Dan, Jason, Vicente, & Jose. Thank you so much.
Andrew Christian
9 years ago
Bruce called me to let me know that he could come early. When there is a plumbing emergency, that is always fantastic. This was a same day call, on a weekend also!Bruce was both professional and friendly. He explained everything as he was doing it, was very clean, and helped us by giving us a lot of advice about how to prevent future problems. I have used Mr. Rooter before, and would use them again. They are not the cheapest in town, but they are definitely reasonable and competitive.
Mr Rooter was prompt and courteous! The technician Mike S. did his best and was able to fix the plumbing problem at my moms house...all the way in Oracle!Thank you!!
Daniel Embry
8 months ago
Matt did a great job. Very impressive
Nina DeConcini
a year ago
After setting up an appointment nobody showed up with no reason or apology. I reset up for the next day. The $49 online price is a lie as the plumber who did finally show said to touch it at all would start at over $200. (This is the kitchen sink not draining) when I said never mind even the plumber gave me the name of a better company in town who fixed the problem for $47.
harold oliver
6 years ago
Technician was very knowledgeable in his field of experience
Verrrry good service clear explanation on how things work friendly BRIAN DONEY did a great job
Great service, I feel like my plummer went the extra mile to take care of my problem. Great price. Will definitely use this company again.
DUSTIN BIBERSTINE
4 years ago
These guys were amazing. We thought we were going to have to get a hotel room for the night but they showed up within an hour of my call and took care of the issue immediately at an extremely fair rate. Plus they were the friendliest couple of guys ever.
The gentleman that arrived at my home were on time polite, respectful and professional. They made me feel at ease to the fact that my problem was being resolved correctly and professionally. They are up beat positive individuals that know there profession.
Jerome D. Shulec
7 years ago
Rene and Arturo did an excellent job under verydifficult conditions to remove a sewer pipe cloggedwith roots under the home.They had to jackhammer through granite,dig a tunnel under the home that is built on aslab to reach the pipe and replace it.They also built a clean out trap to help avoidcostly repairs in the future.I'd recommend a bonus for them.
My elderly sister, who lives alone, called them when her toilet backed up. The young man who came was very nice and professional (in her words). He plunged the toilet and it was fixed. She had tried it but apparently did not have enough strength. The end result was a quick fix and they did not charge her for even a service call. Nice to hear of an ethical company.
Michael McLogan
a year ago
Very fast response. Friendly and knowledgeable. Cleaned area after work.
Howard Oseran
8 months ago
Matthew was courteous, efficient and very knowledgeable. I would not hesitate to call again
Mr. Rooter responded the same day of our request for resolving a blocked drain line. David R explained the services he would be performing in order to restore service to our drain. Our home is over 40 years old and the plumbing has been a challenge for do it yourselfer's. This time we needed an expert. As we progressed through the repairs, David kept me apprised and even had his supervisor stop by and explain that this indeed was a major repair. There were no surprises on the cost of the repairs, as each repair was documented, priced as quoted, and the warranty is hard to beat. David patiently answered all of my questions as this was our first experience with a significant repair. He was very professional, took extreme care in working with old fixtures, and cleaned up his work area before leaving. I highly recommend Mr. Rooter, and service tech David R. and his supervisor Robert for staying in touch as the work progressed. Very satisfied with the service and repairs. Thanks guys!
Joanne Sherrill
2 months ago
Javier was professional friendly knowledgeable and efficient I would absolutely use this service again thank you
David Weinstein
18 hours ago
Mr. Rooter--John and Jose in particular--were great. They answered an urgent call promptly and we able to diagnose the issue and resolve it.
Becky Melendez
4 years ago
Rolando, did an excellent job, he explained in detail what needed to be done, pointed out to me the reason for the water leak.Took care of the problem which I'm VERY. Satisfied. Thank you
walter jakubin
6 months ago
The plumber who came to fix the problem with our bathtub and toilet slow draining was professional and kept me informed as to what steps he was taking to correct the problem.The cost was more than I expected but he was able to work with me and was able to give me a veteran discount. I would recommend!
Melissa Alcozar
2 years ago
The Technician was very professional and very respectful.
Jay Sandoval is very responsible and qualified young man. He knows what he is doing. Very polite and left the place immaculate. Will recommend him to friends.8-9-2023Edie laude
Carolyn Sennhenn
7 years ago
I would highly recommend Mr. Rooter for all your plumbing needs. We had an emergency, they were there within the hour, took care of the immediate problem, and then another technician arrived to do a camera inspection at no extra cost.The service technician, Rene Lopez, was courteous, very friendly, informative and a hard worker, digging down 5 ft. of rocky soil in the incredible heat of Arizona. The following day he was ably helped by Gerardo Lo to complete the job.
The installers were fantastic.
Abraham Rios is an asset to your company! He is professional, polite, and explains everything well. Please do something for this hard working young man.
Sincerely, Rita Scott
William Dickinson
2 years ago
Mr Rooter did a AWESOME JOB . They were very quick to respond , and got everything back to normal with our sewer system way faster than expected.
Matt came out after we had a different plumbing co out that wanted to run a camera along with a bunch of other things. Matt quickly diagnosed the problem gave me an estimate and fixed the simple problem. He was straightforward without a bunch of runaround or pushing services for commission. Matt was at the house within 45 min of the call which was unexpected.
Walter Gennerich
6 years ago
Chris D. came out on a Sunday right within the two hour window we were given. Service was excellent and very professional. Explained what he was going to do, the cost and what the service would and would not do. Explained about our other choices but was not pushy in any way. Very quickly got the main house drain open and cleaned up completely after himself. The cost with a coupon we printed from online was very reasonable. This is the second time we have used this company and were very satisfied - highest rating. With the nature of the plumbing in our house we will no doubt need them again and will certainly use the same service.
Fast response, professional review of the issue and a quick honest repair!
Ana Harrison
7 months ago
Very professional and friendly. James came cleared the drain and made recommendations. Fair repair cost. I recommend Mr . Rooter
christina lopez
5 years ago
They came to snake the drain and upgraded to water jet the system and gave us a 1 year Guarantee. 2 months later our pipes were clogged again and called them. They were to have been out first thing in the morning and after several phone calls they ended up showing up late evening. By this time we had taken the toilet off and snaked it ourselves. Here we are again, another couple of months and now not honoring the guarantee and charging over $300 to snake the house.
Kris Hillmer
10 years ago
Do not use this group the only thing they have going is that the workers were quite nice to talk with.We were having issues with are septic system and they came out to take a look. they caused unnecessary damage to the tank to begin with by adding a whole improperly. secondly they claimed that an entire new system was required due to the old system not operation properly. They wanted to charge $17,000 for a new leach field which is significantly more then an entire gravity system should cost!We called out other contractors who then verified that the leaching system could be cleaned and did not need to be replaced as there was no damage to it. these other contractors informed us that the absolute max for a gravity leach system would have been $7,000 and our was in a great position so it would have been less then that.Will never use them again and and if you don't want to pay massive mark ups or for unnecessary repairs i would avoid them as well.
Josephine Mantanona Ardle
2 years ago
Jacob was so professional, courteous, and well mannered. He answered ever questions and concerns that I had. I actually recommended him to my next door neighbor. I'm very satisfied with the service that he provided. Thank you so much!
Gail Underwood
a year ago
Saul the service tech was responsive and professional. Explained as he worked recommended company to dry overflow of water. Very helpful.
J. Oscar Flores
9 months ago
Had a clog in my mainline. It happened Friday night and I wasn't even 100% sure that the clog was the issue. Saturday morning I called a few places and nobody I called would come out to do estimates on Saturdays, except for Mr. Rooter. Superfadt response and show up time. Issue was very reasonably priced and problem was fixed. Very friendly and professional service. Trust me, I dreaded calling anyone because it's intimidating. Awesome experience!
They show up under the guise that it is for a quote. Immediately they say they need to use their camera to ascertain the problem. So boom no longer a quote now its a service. They show you that there is a clog, like no duh, I called you and told you what the problem was. I wanted a quote to clear it. Now they say to you we want to jet clean it for $2000. They win either way, don't do it they are paid and your problem is not relieved or you do clean it and then they say now we need to use the pipe scrapping auger after the jet cleaning and that's another charge.You will get roped into numerous charge after charge for the equipment usage you are not paying them to solve your problem. I said I wasn't happy with the level of service and in a blink of an eye they gave money off. This is a scam to charge and get what they can out of you not help to solve your problem
Michael Dunn
10 months ago
We experienced slow drains and flushing in a newly purchased house after several months. Ran into a full backup on a weekend. Called a few plumbing company’s and Mr. Rooter was the first to respond. The team fixed the problem very quickly and provided a great long term solution. Plus we now know our house plumbing is in great shape for years to come. Thank you to the professional team of Mr. Rooter!
Travis was very polite, understanding and extremely helpful. Now i know just what i want to do about the problem i might have. Thank you for the information that you had gave me. Looking forward to working with you soon. I recommend seeing Travis if anyone calls Mr. Rooter for services.
Christy Olsen
3 years ago
Great job & communicated the issues well with multiple options for a path forward. Job was done in a professional manner and I was charged appropriately!
Mr. Rooter is a professional company. Adrian came out and was very friendly and professional. I highly recommend using Mr. Rooter for all plumbing issues. I will be using Mr. Rooter again in the future.
Monty Pinnick
2 years ago
Stephen was Very helpful to get our drain unclogged. He has a great personality and is an asset to your company.
Holly Campanile
2 years ago
Plumbers were very polite and respectful. Very professional. They got the job done and were very prompt even earlier than their arrival time. The bill was much higher than I anticipated
Johnny Rotten
2 years ago
The plumber they sent out jake is very professional polite knows what he is doing and he has a great attitude highly recommended
Corene Johnson
a year ago
I have used the services of Mr. Rooter for several years. Their service technician, Jose Landeros, was (and is) professional, patient, prompt, friendly, and an excellent plumbing technician. No matter how many questions my husband and I asked, Jose answered them with informative details and a non-condescending attitude. He and his co-workers fixed our problem without causing me a lot of cleanup after they left. He was the BEST!
Danielle Sanchez
a year ago
Jose, Abel and crew did a great job diagnosing our drain issue and power washing the pipes. Jose was a great communicator and did excellent work! Very grateful for their excellent service - and working drains! Really appreciated that they came on schedule or called if they were running a bit behind.
Danielle Johnson
a year ago
Jason Macleod and Jose Landeros were both AMAZING!!! Very knowledgeable and professional. Gave us GREAT pricing. Would recommend for any plumbing issue!!!!!!
Made an emergency call in for my parents who are elderly. They showed up with in 1.5 hours and took care of the problem in a quick fashion. Good work, good price.
JOHN PAUL MELLO
3 years ago
very satisfied with service !
Gilbert Moncada
9 months ago
Jake and Beto arrived on time and did a great job getting the sewer repaired. Good guys
darylann baron
11 months ago
Friendly, polite, great response! Couldn't be happier! 🤗
John Whitley
8 months ago
Great service! I had used them in the past. For me there were no issues. Matt, was on time and very professional, gave me good information about what is going on! Really appreciate their business!
Mr. Rooter plumbing was a wonderful business to work with. They were very responsive, even on a holiday weekend. Jay, the supervisor, was extremely attentive and helpful in a very difficult time in our household. I have used a few different plumbing services in the last few years, and Mr. Rooter was by far the best company I have dealt with. I will definitely use their services in the future.
Serviceman was friendly, professional, and educated me on a few things. Great experience!
Prompt…Same day service and it was on a weekend. Using camera, quickly found roots in my sewer pipe located under the sidewalk. Removed roots and then found more under the street outside my property. Recommended contacting Pima County Sewer Dept and they responded, verified it was a county issue, and repaired it. Special thanks to Luciano Valencia who helped me get this problem solved quickly!
Ben total pro. Phone rep as well.
Richard Farrell
5 years ago
The workers (James) were very professional, and knowledgeable. They explained what was happening in my sewer pipe, what they needed to do to fix it and how long it would take. They also showed me how to remove the new flapper and replace it in case of future problems. Also, when they finished my front yard was back the same as before the digging - great job! I would have given them a 10 but they broke my decorative vase while fixing the sewer line.
Dillon Faulkner
6 years ago
Need nicer employees.
angela flatland
3 years ago
My technician was on time, very polite, knowledgeable, and recommened ways for me to prevent blockage in the future. Neat, clean and done in short time. Will definitely use Mr. Roofer again.
theresa Nabor
7 years ago
Rene F, super professional! Not only did he get the job done sufficiently but he cleaned up nicely when he was finished, most plumbers leave the job done half heartedly and dirty, I was thoroughly impressed and will definitely be calling this company back due to his exceptional services and great attitude!
Jose was the plumber who came to the house. He was excellent. Very kind very thoughtful very considerate and did a good job. My problem was with the scheduling. I had to make eight phone calls to eventually get Jose to come back to the house. The scheduling people never called me back to let me know when he was available.
Joe and Jacob were both very professional and did a very thorough job. They were kind and courteous and the price was more than fair. I will definitely recommend Mr. Rooter to everyone!!
Margaret Zinser Hunt
4 years ago
Mr. Rooter was great!! We were able to schedule a same day service. Frank showed up quickly and fixed our problem well. He is professional, kind, and did a great job for us!
Tina LeBouthillier
a year ago
We have used this company exclusively since we moved to Tucson. We have had a lot of issues with old pipes. They get here fast and get the job done. They let you know the cost upfront and their prices are competitive. I recommend them!!
Jake was on time, courteous and professional. Great attitude and knowledgeable. I highly recommend Roto Rooter!
James Swidrak
9 months ago
Great job 👍
Emily Patterson
7 years ago
Very fast & efficient service. J.R. seems a little new or just doesn't have much experience with handling how to explain the needed services & reassuring that what is being done is what is really needed. but he did an excellent job.
Frankie Schiavone
2 years ago
Friendly and detailed service. Explained everything thoroughly when working on the repair. Did not feel pressured whatsoever.
Jose was quick, accurate, and incredibly helpful. Mr. Rooter is now on speed dial.
Andrew Downey
9 years ago
I had a little water pipe break in a place that was easy to access, so I called Mr Rooter to see if they could help me with my problem. Basically they sent someone out that night, who told me that he could not access the pipe at all from my crawlspace, let alone see it, meanwhile he was whining about scorpians. He then left, and told me that his manager would be by in the morning, oh and for all this I was already out 125 dollars for an assement where they failed to find the problem. Around 10 am his manager arrived and told me that I would need a leak detector test, for 325 dollars and then another 600 - 700 to fix the problem. After that I was a little upset, but hey maybe that's what was actually going on, hey i'm not a plumber. So the night rolls around, I still have no water in my house and Mr Rooter is MIA. At this point I called around, and eventually got a guy from The Sunny Plumber to come out and take a look. Within 15 minutes he found the problem and fixed it from the very crawlspace where I was told the pipe couldn't be reached, only costing me 165 bucks. WOW. I run a business myself, and the way Mr Rooter Handled my situation left me angered, frustrated, and cheated. Safe to say I'll be using The Sunny Plumber from now on for my go to plumbing problems.
Gilbert Ybarra
2 years ago
Stephen was very professional and courteous. He was very thorough and explained what was wrong and his approach to repair. It's hard to find good, honest people and Stephen personified honesty and integrity. I would highly recommend Mr. Rooter for all your plumbing needs.
Steven Exner
5 months ago
The entire process from the first call to the finished install was very personal and professional.
Christine Whorton
2 years ago
Luciano Valencia was very meticulous in everything he did, including training Jeremy. I was especially happy that the worksites were left in pristine condition upon completion of the work. Both gentlemen were courteous and caring as they went about the job. I am very, very pleased!Just had my drain unclogged by Luciano and Joaquin and I got the same great service as noted in my previous post!
margarita ramos
2 years ago
It was my biggest nightmare. Once I hired them they where nice but they made a mess and unprofessional work. I would call them and they would take forever to to return my calls. Then 2 weeks after the redoing the water pipes undermine home the pipe connecting the toilet tank came apart and flooded 3 bedrooms den and dinning area. My biggest nightmare. And I paid 8300.00 for this mess.
Margie Paul
10 months ago
Jose was absolutely amazing and super friendly and professional!
Barrie Thornton
3 years ago
Did thorough job and even put camera in drain for free.
Ashley Holden
4 years ago
Frank is the BEST! He is knowledgeable, caring, and personable yet professional. The company is honest, fair and fast. Great service 🤩
Shirley Fredricks
11 months ago
Mr Landeros was excellent. Very personable, knowledgeable, efficient and professional If I had a business, I would hire him in a New York minute!
I was very impressed with the service that I received from Mr. Rooter plumbing. My call was answered right away and a service technician was sent within the hour. Our toilet was unclogged quickly and our technician was also able to fix a small problem with the toilet that we brought to his attention. I would highly recommend.
Gerard Raneri Your Mobile Dog Trainer
4 years ago
Today is Sunday 4-28-2019After one hours of waiting to hear back from them... I called them back. And they told me we’re too busy we can’t come today.I’ve used them for years, this is there pay off for loyalty.No thanks. I don’t know how they stay in business if they treat customers like this. I know I wouldn’t.
Sylvia Della Cioppa
3 years ago
Our experience with Mr Rooter was nothing short of exceptional. Getting a real person on the phone line on a weekend was a relief. We had already tried two other competitors only to get a major run around and deal with extremely long wait times on hold and unsympathetic phone reps. Mr Rooter phone staff was wonderful and offered to schedule next available appointment on Monday morning in order to save us a weekend surcharge. Thank you! The tech Chris was outstanding! Offered clear and helpful information and service all at a very reasonable price. Thank you again for coming to the aid if an elderly customer. We wish you continued success.
I had an unexpected and frightening back up and they came right out, they were professional and went out of their way to find and resolve the problem (and it was much more annoying than a straightforward blockage) they stuck around for hours until there was a resolution to the problem and their prices were below my original estimate, too. Such a huge relief! I will always be calling Mr.Rooter in the future and you should feel confident doing so, too!
Esther Cooper
9 years ago
I live in a historical residence that was built in 1938. The sewage pipes are original and cast iron. They have decayed which caused a backup and ensuing flood in my back room. The staff at Mr.Rooter Plumbing came and repaired the damage which was intensive. They were professional and answered all questions posed. I would highly recommend them.Esther Cooper
Dave did a great job and gave me an option to purchase my own parts to reduce cost.
Excellent service, from late Saturday evening emergency service call to hot water replacement the next day (Sunday). Enthusiastically recommend.
Daniel Tidwell
4 years ago
Had some issues with some damage to my tub while being fixed. I’m now on day 11 without hearing back from them after they assessed the damage. I call daily and always am told the person is not available or off. Tried to get the owners email or number but they say they don’t have it. Never been so disappointed for them To say they are busy. Fix the issues that you screwed up should be the priority. Next step is going to Tv station about this clown show being run. Then I guess I have to go to court over this. Pretty embarrassing for this owner and his company. I’m sure he doesn’t no anything about this because he owns multiple franchises.Sincerely,Disgruntled Customer Daniel
Jose Landeros really knew what he was doing.He talked me thru the scrub in terms I understood. He cleaned up nicely post pipe scrub!
He is an excellent communicator and tradesman.
He has a way about him that makes you feel safe. I trust him!
Emma Johnson
10 years ago
Excellent in keeping me informed. We made many decisions throughout this process. Thank you. 100% satisfied.
This was the only 24/7 plumbing company that returned my call during a holiday weekend emergency. They were responsive, understanding, friendly, knowledgeable, very fairly priced, and thorough. I definitely recommend Mr. Rooter and will use them again when I need a plumber.
It was a tough job, but Michael W. got it done. Thanks again for your help
Anne Brady Ramirez
9 years ago
We always request Bruce, his technical skill and outstanding attention to detail are unmatched. We always know Bruce will give us the best possible price for his services and not over-engineer a job in order to charge more. A plumber you can TRUST!!
Marianne Bishop
3 years ago
Fast service and efficient
Had a leak in kitchen ceiling. Was recommended a complete re-pipe which I agreed to. The job started slowly due to some staffing issues and took several calls to get going, but a crew worked over the weekend to finish on time. Drywall guy finished up today. The only part that I'm dissatisfied with is I have to repaint the walls myself. I feel that should be part of the entire job since it cost me $10,500.
Nancy Reinhardt
a year ago
Our kitchen sink was clogged and was cleared very quickly by Matt and Frank! They informed us of all options and the expense of each option. Very courteous and made sure to clean up the area when finished. We highly recommend Mr. Rooter’s services! Nancy & Eric
very knowledgeable and hard working
Vicki Thompson
2 years ago
Employees were all terrific, personable, knowledgeable, friendly and professional.highly recommend
Monica Silva
11 months ago
Jose and Javier did a wonderful job. They are friendly, efficient, and great at what they do!
Richard Burkey
11 months ago
Matt, Mikey and Adrian did a great job getting us up and running again.
Kate Philippi
9 years ago
I had a wonderful experience with Shon. My laundry and kitchen line were both backing up constantly. He came and gave wonderful customer service, he was kind and courteous. He was very knowledgeable in the plumbing feild. He recomended a secondary line hydro-scrub service. upon completion he recomended Bio-choices to keep the line cleared. I have not had a backup since.
Maurice Roberts
3 years ago
very good experience
Jessica Megran
3 months ago
They were quick. Very knowledgeable. Wish I had called them first. Called them today and they were here within 30mins. And had us back up functional again. They are very reasonable.
Gary Vandermark
3 years ago
Mr.Rooter replumbed Dad's mobile home and they did a Fantastic job!! BTW this was done several years ago and still works Great!
🌟I Only Recommend Solid Services! 👍👌
Joe came out right away and immediately understood what needed to be done. KB arrived on the scene and immediately got up to speed on the complicated plan. This project involved correcting a job that a different plumbing contractor did for me that I was not happy with. KB got right to work and did an awesome job for three straight days. KB did way more than he needed to getting the job site back in order. He went above and beyond in several different ways throughout this project. KB seemed primarily interested in the quality of what he was building. He was a real craftsman.
Were prompt to arrive and do their job. Thank you!
Efficient, friendly and professional. We highly recommend this company.
One toilet is unclogged, kitchen sink doesn't leak now.Jesus was very professional, kind and thoughtful.
Ricky was fantastic. Super friendly. Took great care to be neat & tidy while he flushed our water line. He explained everything in detail & gave us some great advice. Will definitely request him by name for any future plumbing issues at any of our homes!!
The technician they sent out was great however we decided to not go with the company. I paid upfront 1379.00 for a service that was never done and canceled before they were scheduled to come out. We are now almost 3 weeks since the plumber came out to give a quote with no work and no refund. Ive called 3 times and spoke with a call center that states they do not have a direct line to the Mr Rooter to talk to someone. The call center will have a manger call me back or accounting and this has not been done this is the third call. I do not recommend anyone doing business with its Mr Rooter specially if your not speaking directly with the company.
The crew members were courteous and professional but in one case did not follow through as promised. Specific charges were high.
Great service from Gabe, took care of my problem in less than a half an hour. Very courteous and informative. Thanks Gabe!
Great service! Julian Was great to work with! You are lucky to have him on your team!
I was originally upset with Mr Rooter because they promoted a coupon for $79 and then charged us $320 to clear a sewer line. I complained, and they made it right. Unusual to get that level of responsiveness.
I had a backed up outside drain on my patio and called Rooter Hero after a recent rain. They showed up on the scheduled time. The technician was Marco. Marco was polite and got right to work. He worked for a couple hours, clearing a number of drains of roots and other debris, including concrete. The main drain was very plugged up but he didn't give up and finally was able to cut through the clog and the patio drained. He then called in his supervisor and together they checked all the drains in the yard with a camera. Overall they exceeded my expectations and I would use them again.
Laureen Johnson
2 years ago
They were very good at letting us know the problem and how to fix it. They wanted to give us a permanent solution and I feel like they did. Excellent job by the whole team.
The gentleman who came out was so polite. He was also very patient. He took the time to ask me questions to figure out the problem , then he also took the time to explain things to me. I would definitely recommend this company.
Nicole Scumaci
3 years ago
Mr Rooter was great! Very responsive and affordable. Josh was very professional and helpful
ivan milensky
4 years ago
Never use this company!!! hired Mr rooter to replace a backflow prevention valve at my water service at the house- guy showed up at 10 and it is now after 6pm without water service caused by this company! Service tech was very un professional...damaged existing piping and did an overall poor job with assembly,,, it took me two attempts to call after hours service to get guy off my job site... Never use Mr. rooter!! They SUCK... still without water and no solution in site....I will never, never, never use or recommend this site. Will probably have to go thru the hassle of a day or two without water and have to go with a different company! Use Mr Rooter if you want a similar experience....very bad service...in fact worst i have encountered by any local contractor!!! Attached is a pic of what they left at my house -job site today!!! You call this plumbing?!?!?
Mr. Rooter did a repipe of the whole house and installed a new water heater. Amazingly, it took only 2 days! The crew was friendly, professional and respectful. They also were very mindful of keeping our pets safe when opening the outside door. In particular, Jason was a dream to work with. I would recommend Mr. Rooter in a heartbeat.
Joseph Ouellet
a year ago
Worked with Jose and Jason for some pretty serious water damage caused by leaking in my master suite. Jose was on scene within an hour of my Sunday phone call and quickly identified the problem. Jason found the source within a couple minutes of his own arrival. Their work has been excellent, not simply repairing my damaged plumbing but improving it in the process. Excellent service all around.
Kevin Schmelzla
a year ago
Bathroom sink clogged. Jake very pleasant, explained what he was going to do after checking sink. I asked about some different services that they offered, he explained the details. He then called and set a time with his manager Jay to come by that same day to do a video camera of the line. Jay was also very pleasant explained everything as we watched the video.I will be using this company again very soon to do a line flush out. My home is 64 yrs old. Need to keep track of how it's pipes are doing.😁 Thanks J&J.
We were very pleased with the courteous and professional service. Mike, Brandon, Robert, Jason, Eric--all were extremely helpful! Mr Rooter was flexible to schedule their services around our many activities...total responsive to inquires...top notch service. We would highly recommend them!
Very responsive, a plumber was here within the hour. Supervisor tried very hard to convence us that we needed a very expensive procedure done which did not make sense to us and we declined, but he kept pushing it. What they did took about 10 minutes, used some special machine and cost $1388.00. That seemed very expensive.
Donna Gillette
2 years ago
Very professional, friendly did a great job.
Adam was very conscientious about figuring out where the bathroom drains were plugged. Cleared the drains quickly and left no mess.
Marita Barone
2 years ago
Very professional, on time, they did a great job and it cost a LOT less than originally quoted
I'm keeping their number just in case I need them in the future
Dedication to making the repair was the technician's priority. We could not be happier with Bobby's hard work and problem solving skills. Thanks!
I had a very good experience with Mario Espinoza and his team.
Mario is very personable and willing to explain each step he takes to find repair the clean out I needed. I was also impressed with his integrity and honesty during the service. Mario left my property clean and back to normal.
Matthew Clauer
7 years ago
Dave Reinhardt did a great job helping me with my plumbing issue. They were on time stayed there till it was fixed.
thanks so much
Paula hellman
2 years ago
The gentleman was very knowledgeable and respectful and got the job done
Billy Chambless
3 years ago
Kinda pricey.
I would strongly recommend Mr. Rooter! We needed some emergency plumbing work done and Mr. Rooter came to our rescue. Orlando was great. He came out at 9pm to diagnose our cracked service pipe and was back before 9 the next morning to complete the job. Orlando was prompt, courteous and efficient. He tirelessly took the time needed to remove the 8 inch root that was crushing the pipe. No question was too small for Orlando. He happily explained every step of the process as he went along. After having to remove a significant amount of river rock, he put everything back right where it was before he started. Our yard looks great!
From the moment I called them until they completed the repairs I received an excellent service experience. Our service tech Jacob was thorough and respectful of our time and needs. I also want to commend them for their follow-up and making sure all the repairs were done to my satisfaction. I highly recommend their services.
For years, we've been loyal customers of Mr. Rooter. Our last technician was the best ever and that is saying a lot! Thanks KB for being so kind to this crazy ol' woman who thought she'd dropped her cell phone down the toilet. You went above and beyond! Thanks. p.s. I found my phone! :)
Michelle Gorski
a year ago
I called Mr Rooter for clogged plumbing. They set me up with an appointment right away.The service Tech, Jose Landeros was awesome. He was on time, professional, friendly and fixed the problem quickly. (I had tried everything myself unsuccessfully.) They were also affordable.I will definitely use Mr Rooter for any plumbingproblems in the future. I highly recommend them.
Joelle Huntley
4 years ago
Cesar Lopez was very caring and nice to work with.
Upon reading your reply:Your reply, although im sure was written believing to be accurate; is an inaccurate replay of what happened. I called and spoke to your “new” general manager and expressed how the reply to my review was inaccurate. He asked me if I wanted a partial refund for my dissatisfaction and asked if I would take down my review if I got the refund. I told him I was not looking for a refund but for the company to either post an accurate version of the sequence of events or take down their reply since he and I both agreed the sequence described in your reply was misleading.I must say, this was a second one star experience. I do hope the best for your company, “new” management, techs, and salesmen you employ.
Jake and Shawn responded quickly and got the job done. They were knowledgeable and professional. I highly recommend this company!
Mary Anna Egan
3 years ago
First I must commend Mr Rooter for sending a text with a photo of technician in front of their truck. I received excellent service and will definitely use them again and will recommend them to friends and family.
Stephen was detailed and thorough
Shalana Loomis
2 years ago
My representative worked quickly and efficiently. He explained what he was doing and double checked his work before he left.
Had full home repipe. Service was scheduled quickly. Workers very friendly and accommodating. Finished ahead of schedule. Workers respectful of our privacy, home, and property.
Steve Johnson
5 years ago
They ran a camera down my pipes, said I had major breaks in the underground sewer drains and gave me a $10K and a $20K option to fix. I was dubious so I got another plumber to scope and give me a second opinion. Turns out my pipes are totally fine. Beware of plumber scams like this and always request a second opinion before shelling out tens of thousands of dollars on unnecessary repairs. Shame on you Mr. Rooter.Additionally: They started working on the clog before calling me with a cost estimate and obtaining my consent to proceed. They called me daily the next three days hounding me for payment. Can't you send a bill? I'm an out of town landlord and was in the middle of travel when this happened. Had to call in several times to get the right person to pay my unclog bill. Other issues with the tech I won't even go in to. All around very disappointing even without the attempt to rip me off.
Shon was professional and freindly. He got right to work and fixed the problem quickly and efficiently.
Richard Bruck
2 years ago
Good technician. Knew what to do.
Very fast response, knowledgeable technicians, reasonable cost.
Great customer service and response time. Identified the issue and corrected in a timely manner.
Mr. Rooter - I gave them a 5 but would give a 10 if numbers went that high in survey. Excellent service and quality of professional knowledge. Within 90 min they were at my door. Previous plumber named (Quality Drain) said they could not fix and called it the main sewer issue ~ it was NOT! ***** MR ROOTER came and fixed it within 30 minutes. Came back next day to double check and run camera at no extra charge! Jake is the Man!! Manager Luciano came back next day to make sure all was right! I'm telling you best customer service ever!!! Trustworthy and compassionate! I'm telling everyone about them! Plus... the US Flag is on their uniform!! Love it!!
Jose Landeros of Mr. Rooter came right out to repair a broken pipe. It was an emergency situation because I have several tenants, and they were all without water in their Casitas. Jose is friendly and explains everything thoroughly, and did a great and conscientious job repairing the line, and making sure that it would be secure. He also saw to it I got a discount! Great service, highly recommended.
Very nice, very attentive, will get the job done properly
Steve was at my house and had the problem fixed within 2 hours of my calling for an appointment. The person who answered the phone was friendly and Steve was a true professional. I would highly recommend Mr. Rooter to anyone with a plumbing issue!
They sent a guy Brandon, the guy didn't want to be here. Kind of rude not cordial at all, complains water line valve won't turn off, and nope he just didn't turn it all the way. The job got done but it was like dude was mad to do that which was just replacing a spigot, twist off twist on, easy as hell, and dude just moped. Just a rude tech
Jessica Azemoun
10 months ago
Jake Devore came right away for second time and was the best! He is so friendly and professional. Made sure I understood what the issues was and fixed it in a timely manner. Supper sweet!
Tim Johnson
11 months ago
Our garbage disposal stopped working and after trying the tool and reset, I still could not get it to move. I called Mr. Plumber and they immediately sent out Javier to diagnose the problem that same afternoon. He called and gave me a half hour heads-up that he would be there and showed up right on time. He was able to figure out that material was locking up the mechanism and preventing it from working. He removed the unit and dislodged the material and I was good to go. In and out in less than an hour. We're very happy with the service and Javier. We have always been happy with the service from Mr. Rooter and wouldn't hesitate to call them again with an issue.
After calling Riteway heating cooling and plumbing 3x we got tired of waiting over 10 hours and decided to call Mr Rooter. We had clogged drains on both our bathrooms that would overflow into one another and even the shower.. we weren't able to use the bathroom for almost a full day..I swear I should've called Mr rooter sooner,they were at my house at the very most about 2 hours from when they were called. Unlike Riteway heating,cooling and plumbing.Worker was professional,kind and helped us better understand what was going on.. honestly 10/10 recommend .
Doreen Frankel
a year ago
Professional and responsive
The Mr Rooter plumber was excellent at explaining the challenges in unclogging our drain and identified routes to improve our drain performance in the future. When our older house proved challenging Shawn persevered and eventually unclogged the drain. I was very pleased with his and the company’s communication style and in the end we were charged exactly what we were quoted.
Vanessa Martinez
3 years ago
Tech arrived very quickly, was professional and informative! Got the job done efficiently! Very pleased customer!!
Randall Garland
11 months ago
Technicians explained issues & options well. They persisted with clogged drain issue until drain was working well. They did a good job cleaning up after a messy job. They had good suggestions for future preventative steps to be taken. Rates were reasonable & well-explained ahead of time.I would use Mr. Rooter again.
Coleen Holliday
3 years ago
Jacob was very kind and professional. It took just about an hour to unclog the shower. Everything was easy and hassle-free! Thank you!
Your company was four times the price of an independent company here in Tucson. Attempting to charge me $2100 for an inspection when I had my whole septic clean and inspected and pumped for $500. I do not recommend this company
I called Mr. Rooter and right away I was scheduled for a technician to come over and check my toilets. They emailed me with the picture of the technician and he was over within an hour. Jacob was awesome! There should be more of him with his excellent customer service and professionalism. I highly recommend Mr. Rooter!
The Technicians that came out to our home were very Professional and were very clean with there work. All the work being done was explained to us and was completed in a timely manner. The whole team from the first tech who came to our home, to the supervisor who sat with my wife and I and explained what was going on with my main water line in lamens terms so that we could make a more informed decision were Amazing!. Our experience was a great one. Thank you
Mike Ronquillo
2 years ago
Worker was very pleasant and professional. He's stuck with a problem until it was fixed.
In one word, Professional. Great value. José was excellent!
Great job! Very happy over all!! Will definitely call again if needed!
Same day appointment! Thank you Dallas and Able. Professional and reasonable price
Great Service.Did a good job.very pleased. Would use them again.
JOEL GARCIA, THE TECHNICIAN THAT CAME TO DO THE REPAIRS, FROM THE PREVIOUS TRIP FOR AN ESTIMATE., THAT WAS NOT SATISFACTORY, IS A VERY PERSONABLE YOUNG MAN. HE HAS A GREAT ATTITUDE ABOUT HIS WORK PERFORMANCE. HE IS PLEASANT TO BE AROUND, WITH A GREAT SENSE OF HUMOR. IT WAS A PLEASURE TO HAVE HIM IN MY HOME, DOING THIS JOB. I WAS NOT PLEASED WITH MIKE, THAT CAME AND LEFT MY BATHROOM CABINET TORN UP. I MADE SEVERAL ATTEMPTS TO GET THE CABINET REPAIRED AND THEY FINALLY SENT JOEL GARCIA, TO FIX THE PROBLEM. THIS TECHNICIAN IS WHAT A PLUMBER SHOULD BE, CONCERNED ABOUT GETTING A JOB DONE RIGHT AND HAVING A SATISFIED CUSTOMER. MR. ROOTER, YOU SHOULD BE GRATEFUL TO HAVE AN EMPLOYEE WITH THIS KIND OF INTEGRITY. JOEL GARCIA, WENT THE EXTRA MILE TO GET THE JOB DONE CORRECTLY AND DECENTLY AND IN ORDER. YOU NEED TO GET MORE EMPLOYEES LIKE HIM AND YOU SURE DO NEED TO KEEP HIM. HE IS AN ASSET TO YOUR COMPANY, TO RE-BUILD YOUR POOR REPUTATION, WITH ALL YOUR MANY COMPLAINTS, THAT HAVE BEEN WRITTEN. I WILL USE MR. ROOTER AGAIN, AFTER MY FIRST BAD EXPERIENCE, BUT ONLY IF JOEL GARCIA, IS AVAILABLE TO COME AND DO THE JOB.BETTY P.
The service manager was completely unprofessional and is the reason I will not be using this company again.I was assisting a friend today who is out of town to service his vacant home for a garbage disposal issue. A technician replaced the garbage disposal unit as requested. Immediately following the completed work, the manager called to confirm the actual homeowner needed to make payment, and not me. Before I could even give him the number to call, he was irritated and threatened to take the new disposal out by this evening if they did not receive payment. I assured him the owner was available, ready to pay and awaiting his call. Again, he was irritated saying and what if my call goes to voicemail and he doesn't call me back, what are we going to do then? I reassured him that this won't be an issue and if he doesn't reach my friend he can call me back. Perhaps the company has had issues getting payment before, but there should be no reason to speak unprofessionally and accusatory on the phone. The parts and services are overpriced, but we went with the company to assure a quick repair. The customer service from *management* was the last straw.I've edited this post to remove the manager's name.
Danielle Cinalli
7 years ago
I had amazing service from Rene, he was amazing! He showed up on time and let me know pricing along the way, and gave me a great discount. In addition to that, he was personable and nice and couldn't be happier with the service.
suzanne jones
2 years ago
Was a great ...friendly knowable..explain what he was doing and why...well ask for him again..
Armando Denogean
3 years ago
Very prompt, friendly staff; from dispatch to plumbers, every one was great! They cleaned roots out of my main line promptly and gave me a one year warranty. I recommend Mr. Rooter to anyone in need of a reputable plumbing company. Stephen and the two mikes, are awesome!
Jennifer Skeen
5 months ago
Best company in Tucson! They took the time to look at the issues, they went above and beyond to work with us when we are on a tight budget. Same day work by Micah Willhite, and Jake Devore was amazing at identifying the underlying issue. Will use again and again! Friendly and one of the best companies that you can find!
There was several miscommunications over 3days, but finally an appointment was made and service was taken care of. Jake did an excellent job and took care of the blurps in the service.
Cynthia Funckes
a year ago
So pleased with Jake who fixed my garden hose spigot in under 5 minutes- for free! And even accepted a grateful hug- so happy to recommend!!
Giovana Ivanyuk
3 years ago
Professional and fast response ! I used them twice and both times were excellent service!!
Lilian Bastón
2 years ago
Jacob was polite and very professional.
Michael Combrink
7 months ago
Me. Rooter came out on a Sunday for our drained sink and didn’t even charge us extra. Also, Jose Landeros was such a great help and super nice!
Jeanette Fitzgerald
a year ago
I called Mr Rooter because I had a positive experience in the past. My experience this time was very different. I had a leak coming from my toilet, I was told that this could be repaired for under $300. However, when he removed the toilet, I was told that it would be another $600 to replace the pipe to the sewer. When I agreed, he had to call the plumber to come out and fix it because that's above my pay grade. In the meantime, he found a leak under the sink as well. He changed the pop up assembly which took him 3 hours to do. The plumber did come quickly and changed only the toilet flange which they charged me $1200 for! My total bill for the toilet flange, p trap and pop up assemby was $1600. I have called several times to dispute these charges and have received the run around from manager from Rene Martinez.
Great Timely Service!!!
Thank you Mr. Rooter!
This plumber came for an emergency when our regular plumber was unavailable for 24 hours!
My technician, David, was professional and thorough. He was prompt and analyzed the problem and completed the repair in good time. He was courteous and friendly. This is the second time that I have used the Mr. Rooter service and have been satisfied each time. I highly recommend David and Mr. Rooter.
Cheryl Valenzuela
3 years ago
Extremely professional. Informative.polite and fixed the leak. Would use this service again. Highly recommended.
robert crawley
6 months ago
courteous and competant Serviceman.. thank you.
Martha Yaeger
4 years ago
Mr. Taylor unclogged my sink and did an excellent job. He also left the sink area underneath very clean!
Francisco and Jason were great. Solved the problem that Roto Rooter couldn’t solve because of their experience and know-how getting the rooter down to an old main sewer line through a roof vent that had a curve in it. Appreciated the discussion, camera footage of our line, and presentation of options for more cleaning and epoxying the line.
Kathy Morrissey
2 years ago
Professionally done. A good job James was very informative
Maurice Hill, Sr
3 years ago
Thank You!
David Reinhardt was prompt, friendly and professional and didn't laugh at me for the repair I tried to do before calling for professional help...ha ha.I'll certainly use Mr. Rooted again and hopefully David will be the tech.
Sylvia Coronado
3 years ago
I recommend, Mr. Rooter. There professionals and they have a heart. So I will always choose, Mr. Rooter and will recommend them highly. I just want to Thank them for excellent service and being human
Carol Voeller
2 years ago
Work was done fairly quickly, our repairman kept us apprised of everything he was doing and I have no complaints with the service. I have to say though I thought the service was very overpriced. We paid 3000 dollars to have a small hole dug pipe replaced a faucet replaced and a pressure valve installed the cost seemed very excessive to me
Mr. Rooter Plumbing was fast, friendly and did a great job helping us with our plumbing issue. Stephan worked with us to meet all our needs and completed the job quickly and to our satisfaction. We can highly recommend using Mr. Rooter Plumbing for your plumbing problems.
Very polite and informative young man, (I forgot his name). He stayed and waited while we figured out who would replace pipe and even did the work my maintenance should have done so we didn't have to wait for maintenance to repair it.Scheduled time for repair was done to also accommodate my needs as I work from home and had meetings all day. They came on my lunch hour which was much appreciated.Thank you for the assistance and easing my mind alot.
Brenda Jordan
9 months ago
We had a water leak under our kitchen sink. I called Mr. Rooter, whom we've used in the past, and they sent out a technician that afternoon. Brandon, the technician quoted us $1,300 because he said he was going to have to go into the concrete wall. We couldn't afford that so he left. We called another company that came the next day and fixed the leak for $130, and never had to go into the concrete wall.
Jesus Santa Maria
10 months ago
Jake did and excellent job. He can on for an emergency repair due to our out side faucet that's connected to the main water line broke. He was on time and was able to find the problem and fix it right away.
Our house is nearly forty years old, so while we started out with a stopped-up laundry drain we ended up discovering that our cast iron sewer line was corroded and collapsing. Daniel Cordova was the Service Tech who started with us on a Sunday and stayed with us until the job was finished eight days later and did an outstanding job making sure we were informed about what was happening and working around our schedule. The job entailed cleaning out all of our house drains, installing three new clean-outs, and installing a 230' pipe liner to the main sewer. The whole job would have taken less time if the weather hadn't been too wet and cool for the epoxy to set quickly. Both Rob and Justin also were extremely helpful in getting the job properly done. While I can't say that we loved the problem that caused all of this I can say that I was totally satisfied with the way that the Mr. Rooter crew handled a very stressful situation for us.
A lot of confidence in Mr. Rooter, had a recent repair that required a follow-up and changing out a faucet It was done under warranty with no qualms. Shon was very pleasant and handle the repair in a very professional manner.
Tracey Elliott
8 months ago
Could not have been happier with our technician. He was professional, courteous and knowledgeable. I would call them again and recommend them highly.
Armando Garcia
7 years ago
I'm a rental owner and sometimes it is difficult to find a company that works with rentals. Mario came out that same morning I called, kept me informed by calling me several times, and kept working until the sewer line was open. That day, he was a hero !
Richard Rivera
2 years ago
Friendly service & experienced professionals. They work as a team to find a affordable solution. Made good suggestions on how to talk to the insurance company.
patrick campion
6 years ago
Jason W did excellent work in a timely manner and actually charged less than the advertised price!
Belinda J Acosta
3 years ago
When we called Mr. Rooter, we had developed a water leak under our manufactured home, and they were at our home within 45 minutes. The leak was fixed, and since we had had a water leak that caused some damage 3 months prior, we discussed further interventions, and decided to do a complete repipe. The job was scheduled, and on the day of the rescheduled job, One of the job supervisors came to our door, and notified us that there had been a problem, and would be rescheduled for the next day.The job was done as scheduled, though it took 21/2 days due to some structural complications, but is was completed. The team was pleasant, and respectful of our home, asked permission to do what needed to be done, and kept us in the loop all the time.I would have given them a 5 star rating, except that there were some holes that had to be cut into a cabinet, and the wall above the shower head, and there was no one to fix them.
Professional..fast...helpful...nice..
Lisa Arrington
2 years ago
I was given an appointment the same day that I called for service. Two of my drains were not working properly. The technician ( Jose) arrived at my home on time and was very nice and professional. The drains could not be fixed using the electric snake so we went with the High Velocity Hydro Scrub. The drains and all pipes were cleaned and there were was no problems. Everything was fixed properly. There was one minor mix-up in performing the video inspection to assess the piping condition. I called the office and a supervisor came out within an hour and did the video inspection. I received good service and will use Mr. Rooter Plumbing in the future.
Mark Lattanzi
2 years ago
Jacob and Renee are GREAT! I highly recommend Mr. Rooter! None better!
Roberta Ormsby
6 months ago
Jose was friendly, respectful, polite, and efficient. The up-sell part was no pressure; just informative. It was a pleasure having him perform our home service.
Julien Caillet
17 hours ago
Prompt response cost effective solution
Annette Thomas
2 years ago
The completion of the work took an extra day than first scheduled, which was to be the day after the first visit. A piece of equipment needed was not available on day 1. Day 2, the machine was still not available; I had to call to find this out after the 2 hour window. The plumber should have called earlier. Day 3, the plumber called after the 2 hour window. He would not be able to come due to possible medical concerns. He said he did talk with his manager and if someone else was available they would complete the job; the required machine was available. Later that same day, another plumber did show up and completed the job. My only negatives are the lack of telephone calls before or within the 2 hour windows (2), and a call to let me know a 2nd plumber was on his way. The work was completed, tested to ensure no leaks and he cleaned up the area.
My ROOTER was awesome. If they are all like that...you have the best team out there!
Maggie Nadziejka
a year ago
All of your servicemen were outstanding, personable, friendly, knowledgeable, professional and a pleasure to work with. I would definitely recommend your company to family and friends.
Jeff Quattlebaum
a year ago
From the time we called with our back up they were here in 30 minutes . Got us going then the next day they used a camera to look for what caused the problem . They showed me the problem I had 2 choice's we went with the 20 yrs repair . From Frank and Victor to Justin , Able to Matt , Mike and the whole team they got us done it took a day longer than planned but it's done and no more problems
Very professional and solved our problem.
Ana and Justin Davis
7 years ago
Steve and Chris showed up and were very helpful. My husband and I were very happy with their service and knowledge. They were polite, respectful and went beyond to make sure we were satisfied with the service.We had additional questions about other issues at the house and they immediately worked on it and fixed them, they knew what they were talking about and were very honest. I am glad they showed up, we will definitely call them again.
Jeffrey Bartik
2 years ago
The personal were very friendly. What they did really did not fix the problem. I felt they were in a hurry ( it was end of day). I had expressed what I felt the problem was, he just worked the drain opener several times. The water did drain, but slowly, very slowly. Now it is almost the way it drained before I called. I will call Monday to set up ANOTHER appointment. To let you know how slow, when flushed it won't even take the toilet paper down.This not taking my thoughts as the problem seems to be a standard here in Tucson. It has happened to me before. Sincerly, Jeffrey Bartik
We had an emergency in the middle of the night. Started laundry and water started coming down through the light fixtures in the ceiling. Called Mr. Rooter and Jay was here within 30 mins. Professional, punctual, sense of urgency, very informative. Jay, Gabriel, and their team are amazing. They got me situated that night and came back 1st thing next morning to finish the work. They checked everything, and kept me in the loop while educating me along the way.No one plans for a leak or clog, or water damage. That can be so stressful. It helps having professional knowledgeable techs. They were so knowledgeable and professional that it helped with my anxiety from the whole situation. Give these guys a call, they will help even in the middle of the night.
Steve was knowledgeable, friendly, and explained things well. The scheduler (Amanda?) was warm and helpful and got us take care of right away.
Great customer service and skilled repair tecnician
Nikki lockwood
10 months ago
Jose is great. Was a follow up to a major repair. Came early. Fixed the problem right away. Also a nice guy. 😀
Steve Kerfoot
4 years ago
I had a whole house re-plumbing job done last month and the lead technician Adrian and his helpers were awesome. Adrian is by far the best plumber that Mr Rooter has. If you need any plumbing work done on your house or business make sure you ask to have Adrian to do the work. His knowledge and workmanship is out of this world, he makes sure everything he does is done right the first time. His skills of a plumber is the best I have ever seen. I will only have him work on any of my plumbing issues if any come up. I was so glad that any of the plumbers that I could of gotten to do this huge job that I got Adrian. When a plumber takes as much pride in his work as he does you can’t go wrong.Thank you Adrian for all the hard work and the excellent install of all the plumbing and the water purification tanks.Please thank all the helpers that you had working with you for me again.Steve K.
Sonya Rickett
7 months ago
Very polite and professional, would use them again.
Robert Porter
7 years ago
Had an emergency issue and Mr. Rooter Plumbing was able to have a service technician out with in an hour. RENE L was prompt, very polite and friendly. He kept me advised with what he was doing as well as options for fixing the problem. He looked for ways to save me money and didn't charge for unnecessary work. HIGHLY HIGHLY RECOMMEND Mr. Rooter Plumbing!! Service was outstanding and price was affordable!! And everything works now!
Jerome Yarbrough
3 years ago
Mr Rooter plumbing is an amazing company I called them to fix my girl tube they came right away and fixed the problem in no time they were very polite and professional and the price for the job was the best in the city I just want to thank all of yall for fixing my problem
Jennifer Nichols
a year ago
This is the nicest, most professional company I have ever worked with. I tell everyone about them. The first time Brandon came out he was here for an hour and a half trying with me to locate the leak I had. We never found it but figured out what the problem was. He didn’t charge me a penny! I am really impressed with this company. I wish everyone was like this!
These two men were fantastic. They were diligent and found the problem quickly. Very professional.
Sheldon Rushing
5 years ago
Great prices great service see Steve p great guy took care of our rental property as well as our personal home will recommend him and use him again soon I'm sure thanks Steve
Jamaal Musgrove
3 years ago
Fast and polite
Ben Clayton expeditiously arrive shortly after our call on Saturday. He thoroughly explained repair options and pricing for each. Great interpersonal skills. Very responsive on follow-up phone calls we placed. Martin Comoduran, the service installer, arrived on Sunday and in no time at all, had replaced the water heater. Very good attitude, always smiling, quality of work, Outstanding!
Joann Landers
4 years ago
Francisco and his partner arrived on time and were very professional.
Kimberly Ohl
11 months ago
We called after hours and Jose Landeros was there fast! Very professional, took us through our options & did a great job! Thank you very much!
Technicians were early, the service cost was what I was quoted and it was performed in under a hour. The problem was completely fixed and I couldn’t be happier. Job well done.
Hired to fix a clogged washing machine drain. Did not fix the problem the first time they came out, then charged us to fix their mistake three days later. Hire someone who will do it right the first time or will stand by their work.
John Holbrook
8 months ago
Professional and quick with detailed explanation of services.
Great, quick, affordable job!
David Buchhauser
4 years ago
Ricky Taylor did a great job, was very knowledgable, and very personable as well. Mr. Rooter has a very fair price for the service they provide. My one suggestion for Mr. Rooter is that they provide an additional 75 ft. line spool on each truck in case the job requires more than 75 ft. to clear the roots. My particular job would require about 115 ft. of line to reach all the way to the main line in the street, but we were able to clear this particular blockage with his 75 ft. line. The next time will probably require the additional line length to clear roots that block the line out by the street, which happens about once a year or so.All in all, I am very pleased with the service that Ricky provided this afternoon.
I was very pleased with the service rendered.
Nigel Matthews
2 years ago
We used the company 2 times before , Came to unclog drain, said that had problems, called manager to scope drains, came 2 minutes later said we had broken drain cost was$16000..............called another company they scoped drains and said there was no broken pipe, .$80........how did the manager turn up 2 minutes later when the office is the other side of town?????
Jerry Weinert
8 years ago
I had two slow drains a year after I had major drain work done by Mr. Rooter. Bruce Fernandez was my service rep then and he was now too. He is prompt and professional. He kept me apprised of when he would show up and he arrived on schedule. He explained very clearly as to what he found and what the plans were. He corrected the problem and cleaned up afterwards, such that there was no hint that a plumber was here. I'm very pleased with Bruce's skills, his excellent communication and his keeping his word!
Replaced 2 shower valves. Did not repair the drywall. 2 workers about 4 hours. Low end delta values used. Extremely expensive. I would not recommend
Real pleasure to have these guys come by and take a look at a tub that wasn't draining. The tech, Travis, was very personable and polite, asking if he can come in and out as needed without bothering me, very professional and well put together, and did the job quick. Mr. Rooter itself dispatched a tech pretty quick - less than two hours from the time I called to the time he showed up. Also gave me some information about how to deal with plumbing in older houses such as this one, and suggestions as to how to proceed - without turning it in to an obligatory sales pitch. We'll be keeping the business card around and giving them a call the next time this 50+ year old plumbing decides to crap out on us.
I had a septic tank back up which is pretty much an emergency and the only option is to get it fixed asap.The pipe between the house was essentially put in wrong and eventually rocks shifting created a low spot and interfered with proper drainage.Got quotes from 2 very large and well know plumbing operators, and then one from Mr Rooter. They were dramatically varied and we went with Mr Rooter as they were 50% the cost of the highest competing bid.We got professionalism, responsiveness and top quality from Robert, Adrian and Steve.They even went the extra mile to bring in a bit of dirt to level off the site of the dig, since they had to take out so many rocks to get to the underground pipe. They came back a few days later and remedied that too !Net, an all around great experience and I saved so much money I was able to buy a new refrigerator for my garage which also died last week !!
Helen Garfinkle
2 months ago
Really bad experience with Mr. Rooter, who came out in October 2022 to clear a stopped-up sewer line (clean-outs backing up, toilet not flushing, etc.). They pushed for a “hydro-clean” (high pressure water cleaning of the pipe), saying it was a superior clean-out and giving me a 6 month guarantee. The $1050 high-pressure water clean out lasted 3 months before things started backing up again. Mr. Rooter came out in January 2023, recommended an $11,000 sewer pipe liner. They said they again cleaned out my line but 12 days later, everything in the house backed up again. They came out in February 2023, again said they cleared the line, again recommended the $11,000 liner. Two hours after they left, the toilet didn’t flush properly. At this point, I decided I needed a toilet that flushed, so I called a reputable plumber, who cleared the line and it has stayed clear. To sum up, Mr. Rooter failed to clear my sewer line after 3 attempts, their guarantee was worthless as they did not perform the work properly 3 times, and they continually pushed me toward more expensive solutions each time they came. My advice, call another plumber. Do not waste your time and money.
Michael Peel
8 months ago
Michael Lopez and the rest of the team provided excellent, prompt and quality service when we needed urgent plumbing work done on our pipes!
Called on Sunday for a clogged drain and got service within 2 hours without an overtime charge. The diapatcher called to update me several times and to confirm the service. The technician was friendly and clean and came across very confident. Service was completed quickly and mess was cleaned up like he was never there. More companies need to hire staff like this and operate the way Mr. Rooter does. Would use again.
We needed a quick clean-our of our laundry room drain. Called Mr. Rooter and they had a man out soon. KB was our technician and he did a fantastic job! He went over and above to solve our problem and he was extremely professional and friendly. Plumbing issues are NOT fun, but KB made it painless and actually pleasant!! Excellent service all the way around!
Good experience ... tech was courteous and really great about explaining what was being done and took his time in further explaining services I inquired about that I will need at a later date. Very helpful! Glad I gave them a call.
anna ballesteros
3 years ago
Very professional and thorough in diagnosis as far as what was going on with the plumbing. Luis was very friendly and professional and his supervisor also. Would like to thank both Gentlemen for their professional help.
Very prompt and thorough service, even on a Sunday. Very professional and friendly.
Raman Chowhan
2 weeks ago
The technician was presentable and professional and did a very good job.
Steven Ledbetter
9 months ago
Drains were clogged. Great service. Brad was fantastic!
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