Description
Mr. Rooter's plumbing service in Mesa, AZ, has a first priority of providing the highest level of customer service. This is done by providing a world-class service unmatched in the plumbing industry. Mr. Rooter's Phoenix provides both residential and commercial services, ranging from clogged drains, sewer system backups, repairs and replacements, and septic tank services to leaking pipes, water heater repair, and replacements, and even an array of gas line services. No matter what service we provide, you can always expect upfront, flat-rate pricing with no hourly or overtime charges. We aim to provide the highest quality service without any confusion for the customer.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Pool plumbing repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24/7 Emergency Plumbing Service, Appliance Installation, Backflow Preventer, Backflow Prevention Device Replacement & Installation, Bidet Installation, Boiler Installation, Clogged Drains, Commercial Services, Dishwasher Installation, Drain Inspection, Emergency Plumbing, Emergency Repair, Full-Service Plumbing Company, Gas Line Installation, Gas Line Professionals, Gas Line Replacement, Gas Line Services, General Plumbing, Grease Trap Repair, Home Plumbing, Hot Water Dispenser, Hydronic Heating Repair, Hydroscrub® Jetting, Leaking Pipes, New Plumbing, Phoenix Arizona Plumbing & Drain Cleaning, Pipe Inspection, Plumbing Company, Plumbing Contractor, Plumbing Diagnosis & Inspection, Plumbing Inspection, Plumbing Repairs, Plumbing Replacement & Installations, Plumbing Service, Plumbing Services, Plumbing System Maintenance, Plumbing Vents, Plumbing Video Camera Inspection, Residential Services, Rooter Plumbing, Sewer Camera Inspection Services, Sewer Inspection, Sewer Line Installation, Sewer Line Maintenance, Sewer Line Repair, Sewer Line Replacement, Sewer Line Services, Sewer Pipe Line Installation, Sewer Pipe Line Maintenance, Sewer Pipe Line Repair, Sewer Pipe Line Replacement, Sewer Pipe Line Services, Sink Repair, Spot Repair, Sump Pump Backup, Tankless Water Heater Maintenance, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Services, Tankless Water Leak Installation, Trenchless Pipe Lining, Trenchless Pipe Repair, Trenchless Pipe Replacement, Trenchless Sewer Repair, Trenchless Sewer Replacement, Tub Repair, Water Heater Maintenance, Water Heater Repair Company, Water Heater Replacement, Water Heater Services, Water Line Replacement & Installations, Water Softener Installation, Water Softener Repair, Water Softeners And Filters, Water Treatment, Clogged Drain, Clogged Drain Repair, Drain Cleaning, Drain Cleaning Company, Drain Cleaning Maintenance, Drain Cleaning Service, Drain Line Installation, Drain Repair, Drain Replacement, Drain Snaking, Grease Trap, Grease Trap Cleaning, Grease Trap Maintenance, Grease Trap Pumping, Hydro Jetting, Hydro Jetting Services,
Reviews
I called Mr Rooter this morning and by 12pm they not only came out but took care of the clogged kitchen sink too!! and gave me some estimates regarding other issues that could be problems in the future. I very much appreciate Austin Rodgers’ customer service! Would highly recommended Austin and this company! Thank you!
Sharon Muzzana
3 years ago
We called Mr. Rooter Plumbing early Sunday morning, for a clogged toilet, and Parker showed up within 1/2 hour. We give him an A++ rating for being efficient, professional, and friendly‼️
Katrina Lewis
5 months ago
Checked for water damage changed toilets in both bathrooms checked elements and flushed the water heater. Connected me to the people to fix the water damage. And referred an AC technician. He advised me on my water pressure and future maintenance.
Dennis Johnson
4 years ago
Jerry Helffrich
4 years ago
Called these guys to clear my kitchen drain. Was asked for $500 up front, with the technician swaying that if they needed to put a camera down it after, he'd call another guy and have him come at no charge. It seems to me that if I DON'T require the camera then it should be cheaper, right? That's not how they figure it.
Then after he snakes out the drain, her tells me he can't get the trap back together without leaks. He wants to charge me more for new parts and labor to repair what wasn't leaking in the first place. I told Bonn that he broke it and I didn't see why I should pay for it. He said no, it was about to break anyway. I ended up paying over$600 for a job that should have cost $300 max. Never use these guys again.
vanne corral
6 months ago
Great service
Great service all around! Easy booking, fast arrival, polite and efficient service technician (Devon). I called them this morning shortly after 9am after being stood up by another company last night (who said they were on their way and then never showed or called - they called me back at 7 this morning...uh, no thanks!). As it turns out that was a good thing for not only me (because I got great service), but also for Mr. Rooter as...I work in the home services industry and get a few calls a week regarding plumbing work which we don't offer. I will be referring all of those people to Mr. Rooter after my great experience with them. They arrived within 1 hour of my call and Devon was great, really went the extra-mile. I've been in the contracting business for thirty years and was a plumber for the first ten of those years so I know a well trained technician who's happy to work for his company when I see one. I typically rent a rooter machine and do it myself when the need arises but didn't have the time this go around. Hopefully it will be a while before I need to do it for myself again but now I think I'll just call them instead! Great job Devon and the Mr Rooter team!
Ronald Charles Sr.
a year ago
Very Courteous and happy with the work that was done.
These guys came in and were very professional, friendly, and good attitudes even though sometimes it wasn't any fun at all. I highly recommend them. I have been using Mr. Rooter for over 20 years when on Christmas Day my kitchen was all backed up and they came out on Christmas Day, as did the supervisor, and fixed my problem, only charging me $100. They don't charge for week-ends, holidays or emergency fees. I've never seen anybody do that. They also give discounts. They kept to the schedule even if they had to work until 9:00 p.m.
Arrived when they said, solved the problem quickly. Cleaned up after. Recommend.
Avoid. Hired them to fix an old galvanized pipe that was leaking water into my backyard. Charged me $330 just to put a cap on it. If that was the end of it, I would've been happy. But, the pipe then sprung a leak again on down, so I called back, said hey I hired you to fix a leak but it's still leaking, and they said it was going to be another $300 at least just to come out and do the repair. I called Sunland Plumbing in Youngtown for a 2nd opinion, their plumber came out, laughed at the work Mr. Rooter had done, and capped it off for $130.00. Mr Rooter takes advantage of the vulnerability of their customers and is NOT looking for repeat business. Go with Sunland.
DEAN Sheridan
5 years ago
Excellent service. Tech was great, explained everything, did great job. I highly recommend not only him, but the company to anyone who needs a plumber.
Benjamin Brewer
2 years ago
(Leak and water heater emergency repair) Terrill and Nate went above and beyond to fix this repair in the fastest, most proficient and professional way possible! They did everything they said they would do, showed up when they said they were going to, and all with a smile and amazing customer service! They were kind and friendly and made this process completely stress for me and the residents at our property. I work with contactors and venders on a daily basis and it is very hard to find anyone that can compare to these gentlemen and to Mr. Rooter Plumbing!
Great, friendly service with clear communication.
Mayvonne Stewart
3 years ago
Fast efficient and friendly
Parker did an outstanding job diagnosing and resolving the problem. Professional and friendly. Joe Bonomo always helpful and solution driven.
George Duffield
2 years ago
Came the afternoon on the day we called them and fixed a clogged drainpipe that was flooding our kitchen. Also fixed a shower that was leaking and needed the valve replaced. Definitely recommend them for their fast response and very professional plumbers.
Guy showed up to fix a slow running bathroom sink. He agreed that it would be a 30 minute job, but said he was going to charge over $400!!!
Valarie Layman
3 years ago
I needed repairs on a Sunday. The answering service was not picking up. The weekend dispatcher was proactive in reaching out to me. Within a couple of hours, Ken had my issue resolved and provided a quote for additional future plumbing needs.
The technician was polite and more important, very knowledgeable. He listened to my issues a recommended an appropriate camera inspection of drain pipes to identify the issue.
Fast arrival with friendly and professional people.
Steven Mcalpin
11 months ago
Technician was friendly and experienced
They came out quickly, explained everything clearly, and were professional. Devin did a great job. Highly recommend!
Charles Jones
4 years ago
Michael Czerneda
2 years ago
Wellness Dental Mesa
4 years ago
Great customer Service and very fast. We had an emergency situation and Mr. Rooter Plumbing was here is very quickly and did a great job taking care of us!
Another great experience with Mr. Rooter Plumbing. Tyler came out for our annual hot water heater flush and general maintenance check, everything went well, except our water pressure was showing a very low reading. Not only did Tyler and Joe, touch base on how to resolve this with the City of Scottsdale, they came back and re-read the meter, as well as rechecked some additional factors that might have been causing the low pressure. Tyler even offered to come back again to meet the City of Scottsdale rep.
They found the source of the problem and blew out the pipe, clearing it out and our pressure was back to normal! Both Tyler and Joe really went above and beyond as usual to make sure our experience was nothing but 100%!!! No other business is comparable! Def recommend!!
Raymond Franklin
2 years ago
Evelyn Jensen
7 months ago
Will fixed our complicated sewer issues. He was professional, knowledgeable
and thorough. He was always polite, friendly, and kept us informed about the process.
Highly recommend Mr. Rooter and specifically Will. Thanks!
Beverly “BJ” Powell
a year ago
Tyler was courteous, respectful and professional and treated me and our home was with respect. I Will recommend him to any I speak to.
Conner and Dillion were great, professional, courteous and went out of their way to make everything perfect.
Paul was great. He solved our problem and was very professional. He also did a good job cleaning. Thank you Paul.
Sharon Wilson
2 years ago
Dave Williams
3 years ago
Devin is conscientious and knowledgeable.
MICHELE jobbett
4 years ago
really fast response, great service, had the parts and done!
Will was the technician that came out to hydrogen my sewer lines. He was on time , very professional and thorough. Even showed me the camera as it traveled through the lines both before & after the hydrojetting. I was very impressed with their service.
Sandra Hinojosa
2 years ago
Justen Leicht
11 months ago
Terrell was great! He was extremely knowledgable and professional in answering my questions and addressing the issue we were having.
Beverly Wilson
a year ago
Terrill was here to fix a pipe that my tortoise had broken. He was great. Fixed it in no time at all and even enjoyed the tortoise. I would recommend him in a heartbeat. Thanks Terrill.
R Newell Powers
4 months ago
Diane Himebaugh
4 years ago
On time service. They were there when they said they would be. They worked pretty much non stop and didn't get in my way of my other home activities. They were polite and courteous. My bathroom is looking good.
Sharon Lamoreux
3 years ago
They arrived on time and viewed the problem. I was shown the issues and was given several different options to fix the problem right. The technician was more than helpful and I would have no problem utilizing this service again.
Thank you so much for your quick response to help us replace our main water line just before the Christmas. A big shout to John Nguyen who was very polite and very knowledgeable in the whole process. He was there in time and he explained everything to my husband and I so we were very confident regarding the work that was to be completed. Also, a big thanks to Joe Bonomo for helping us with the rest of the project. All of you are awesome and I already recommend Mr Rooter Plumbing of Phoenix to my friends. Again, thank you soooooo much!!!!
Blessings!!!
Marjorie Burke
3 years ago
On time & courteous.
There's nothing like a plumbing mishap to send one into a state of panic! Things get chaotic when your only bathroom is out of order! Fortunately for me- the service guy arrived & quickly put my mind at ease. He was patient, answering all my questions & worked diligently, determined to find and fix the root cause. And he did so amidst the parade of animals determined to get in his way. I was pleased with the service & grateful for a problem solved! Thank You Efrain- you were our hero that day! It was much appreciated!
shane shannon
3 years ago
Our Plumber EZ, was very friendly and professional. He showed us exactly what the issue was and took care of it. Highly recommend
Tonia Schwartz
6 years ago
On time, thorough, clean.
Fabian12 Ramirez
6 years ago
I was extremely satisfied with the service I received. They responded quickly and Luis was very good at communicating the entire time letting me know what he was doing and why. Not sure about pricing since I had nothing to compare it to but it seemed reasonable.
Tomas Rodriguez
2 months ago
Robert Borrell
4 years ago
Excellent service. Team member provided accurate estimate. Very Professional.
John Holmberg
5 years ago
Mr. Rooter staff were quick to respond, knowledgeable, and hard working. The failed grease trap and deteriorated piping were replaced within cost and time estimates. Call them first.
On Sept 2 2017 I had to call a plumber to come over to my house for service . After couple of hours browsing through the INTERNET and countless phone calls I was let to Mr Rooter Plumbing . The technician Mr Rafael Menjiuar arrived within a time schedule . He was very knowledgeable and very professional . He explain everything very diligently and patiently and the price was just right . Its nice to have a service with great work ethics and respect towards customer . As a home owner , I will definitely put Mr Rooter Plumbing on file for any future repair in my house . Before Mr Rafael Menijuar left he inspected my water heater . I am extremely satisfied with the service and I would recommend Mr Rooter to my family , my friends and anybody who is looking for honest , reliable service at reasonable price . Good job Mr Rooter
Virginia Fenn
5 years ago
Fast and very courteous, knowledgeable service. Highly recommend!
Ken was excellent with the kitchen faucet installation.
We needed two toilets fixed and the tub. Cold water stopped working in the shower.
What was the cause? A tiny plastic ball caught in the pipe. Mr Rooter found and fixed the problem. Way after 9pm and still working hard to fix things so they work correctly. Highly recommend this company. Hard working with great ethics. Thanks Jose
Theresa Bennett
6 years ago
Very pleased with technician and the cost to repair my plumbing problem.
Donald Harvey
3 years ago
Antonio Gibbs
3 years ago
Marilyn Kinkade
4 years ago
ellen delucia
4 years ago
Quoted me 4300.00 had it done for 180.00 less than they charged me for the appraisal I would never recommend Mr Rooter Plummer
Currently in the middle of replacing my pipes... So far this week they haven’t been on time but one time for the time slot that they gave me. I am currently without use of any drains and any toilets since yesterday afternoon. This was never supposed to be an issue but assured me it would be fixed this morning when they were supposed to be here. Currently past noon and still no one here... No respect for others time and needs. This has been a horrible experience to say the least
J.R. Pertipton
a year ago
Fast service. Tech Preston was polite, professional and efficient. Will use them again.
Scott was courteous and efficient did a good job
david arnett
3 months ago
I found Robyn very knowledgeable and helpful.
Two service men arrived early and did a fantastic job. They were very professional, very polite and hard working. They told me from the start what the price would be and I was very satisfied with the outcome.
Our Plumbing Problem was Solved..... Don't like the Charge.....HIGH Cost
Martha Chavez
2 years ago
Excellent service! I'd strongly recommend.
michael costanza
5 years ago
Our Tech Keith Herzog was very professional as he explained to my wife and I the cause of the water leak and what will be needed to correct the problem. I will highly recommend Mr. Rotor Plumbing to anyone needing a plumber.
Mary Schamer
8 months ago
Service was good. The technician was personable and knew what he was doing. Rates are high.
They are expensive and slow, but the worst things is that they left the job undone for a couple days (to do work on some other job) and left the sewer line open, allowing rats to infest our home (and making the home unlivable), and now are trying to lie about it regarding taking care of the rat damage. (I will update this if they decide to be honest, but so far, nothing but LIES!) Completely negligent! They are horrible! Never, ever use them!!! UPDATE: They said they would partially pay for my damages, but that seems to have been a lie as well, as they did not follow through. Also, I was told on the phone that if they took care of everyone that had a problem with their work, they could not stay in business. Hmmm... that must be a pretty big percentage of their customers? I wish they had said that before I signed the contract. What you need to ask yourself before using this company is Do you feel lucky?
To update my review yet again, My Rooter agreed to pay for half of the damages they caused in my home. I agreed to that, then they rejected my signed agreement and said they would not send a check or agree to the resolution until my review was changed to a positive review. Seems like they are more interested in bribing me to remove my truthful review, endangering the public, than in actually covering any of their damages. Makes you wonder, with their admission that there are too many unhappy customers to satisfy and stay in business, how many of the apparently positive reviews were actually fake reviews that they bribed people to post... You've been warned to stay away from this company at all costs!!!
Called numerous other companies regarding our drains backing into shower and bathtub. Many didn’t do sewer repair, several were no shows after setting appointments, some were a week out to get an appointment and a couple came charged me but didn’t know what they were doing. After a recommendation called Mr Rooter and they came out that day, diagnosed the problem and begin work the next day. All workers were courteous and polite and knew what they were doing. Although the problem was extensive they worked diligently to resolve the issue and repair the damage. Chris was especially great. He answered all our questions and concerns and made us feel like he cared. A job well done. Thanks everyone for a great job.
cheryl catherine
6 years ago
I had Keith H from Mr. Rooter come out after another plumber couldn't fix my problem...even added to it. He arrived at my house 40 mins after I called. Keith was experienced and knowledgable, explained and showed me everything that needed to be done...didn't press me for extra services and gave me an estimate. He corrected my stopped up sinks and fixed the other problems created by previous plumber. He was a personable and polite person...someone you're happy to have in your home. I'll ask for him again, and Mr. Rooter will be my plumber in the future. 7-14-17
Brittany Klinger
a year ago
Excellent service as always. Mr rooter has completed multiple projects in our commercial properties and always stands behind their work and always does the best work at an exceptional price.
Claudia Magda
4 years ago
Thank you very much. Austin did a very good job!
Bruce Berglund
7 months ago
Joyce Herwaldt
6 years ago
Paul was really a great help and we would most likely
request that he come again when we need service.
Mitchelle Makanjuola
2 years ago
This company was recommended by a colleague and I am very impressed. Although I was not able to fix my drainage problem, Efrain was wonderful and went above and beyond to try to find a solution. Even running out to get additional equipment and come back. Customer service is not lost!!
We had a plumbing issue on Sunday. Mr. Rooter was here promptly and took care of it. (and didn't charge extra on a weekend!) We worked with Ken and Efren. Both were very knowledgable and efficient workers. Their dispatch was great about keeping us informed when they would be here. They guarantee their work. I highly recommend Mr Rooter!
You guys are awesome! Thank you!
CT & Tate Henry
10 months ago
Saynday Abyssinians Kennedy
3 years ago
Service that can be trusted. Professional, knowledgeable service technicians. Our pipes burst in May 2019 and the team came out and did the repairs and service even over the weekend. Then just recently I had to have a new hot water heater installed. Everything was done quickly and efficiently.
Judy Corrigan
8 months ago
The gentleman who was here was every courteous, respective of property and got the job done. He explained what he was going to do and why, and afterwards explained the results in terms that were understandable to me. Very pleased.
Marcella Bailey
6 years ago
We have called Mr. Rooter several times to repair some plumbing issues. Keith H is the one we like most because he was always come on time and did his job on timely manner . He is very polite and knowledgeable in answering our questions.
Mr. Rooter representative showed up in a very timely fashion - within 2 hours - and accomplished the job. Very happy
Chris Renfrow
3 years ago
Main sewage line backup at 11:30pm during a pandemic on a Saturday night. Their tech Ken was our here and fixed the issue right away, very professional, good communication, and the price was beyond fair. I have already recommend MrRooter to 3 friends and which means I only have 1 more friend to tell before all my friends know!
Shirley Panick
7 months ago
Helped a lot, friendly, polite.
Timely, professional and results. Doesn't get any better
Keith Detwiler
2 years ago
Honest and professional plumbers, less expensive than others I've used in the past. Egzon is a great technician and is a pleasure to work with.
Very professional and friendly service. Resolved / replaced our old cast iron clogged and separated main drain line in a timely manner. With their modern equipment and competent plumbers they were able to complete the job quickly and correctly, even in the heat of Arizona's summer. Devon Daniel and his helpers were considerate and informative during the diagnostic and repair of our plumbing needs. Their repair cost was fair and they were understanding of our financial circumstance. I would not hesitate to call them for any of our plumbing needs. Thank you for your help Devon and all those that contributed in the repairs.
Lisa Buccigrosse
3 years ago
very unprofessional; do not recommend
Bckup clog upstairs kitchen drain, need kitchen, now, tired of waiting & limited use. A Fri evening, already tried, good but no banana. Joint decision to call. Kenny at door, on time, booties, mask & tablet in hand. Discuss & diagnosis, cost est to cable clean, included My Guy discount, accepted. Ken got to work. Bout 45mins the H2O was flowing again, & Ken packed up. Rooter will f/up line camera ck, part of job cost, to show line condition, clear or other potential issue. They'll return Free if it happens again.
Harold Brooks
4 years ago
Jacob Reynolds
2 years ago
I had a very large leak at my water main. I called a couple place first, but Mr. Rooter was the only one that could come out the next day. From the initial phone with Jackie, she was very friendly and efficient and got me scheduled quickly. My service tech Ken Peterson was knowledgeable, friendly and communicative. He showed about on time and fixed the leak and walked me through everything he did. He even cleaned everything to where you had no idea there was even a leak. It may have been a little expensive, but well worth it and I will definitely use this company again. Thank you.
They will do the work before even providing you an estimate then will bill you the unfair price. AVOID AT ALL COSTS.
Gustavo Tapia-Reyes
5 months ago
Parker was amazing, Very polite, nice, and he solve the problem, he is a perfectionist. Left everything clean, garbage disposal working very well.
They have always been available during our emergencies, but I realized they will take advantage of you and charge as much as they can get away with. Grayhawk Plumbing (don't use them either) via our warranty company was suppose to come out and unclog our tub drain. Instead, they disassembled our drain and did not reassemble if before they left. I did not realize they did this and my roommate took a shower, flooding both of our bathrooms since they share the same wall. We called Mr. Rooters immediately and they diagnosed the drain piece as the issue. I asked if they could provide a diagnosis so I could submit this back to my warranty company. He told me he could provide me an appointment overview (diagnosis) for $99!!! LOL. They then recommended their mitigation company, Copper State Home Builders. Go look at some of their reviews....insurance scam
I won't be using this company again. I can get more for my money elsewhere.
Great service great employee that was assigned to me. I called for a clogged drain. They were at my house in less than 2 hours.
Technician was on time clean and efficient. Explained everything well thank you so much for coming out so quickly
andrew kohner
4 years ago
One of my properties had a huge sewer issue. Preston and his team from Mr. Rooter came out late on a Saturday night. They assessed the problem and got it fixed promptly. The project was large and took multiple days, and during that time they kept in constant communication with myself and my tenants on the work that was being done. They did a great job, were friendly, on time, and always took my phone calls and answered my questions. Very professional, great service, highly recommend them for your plumbing and sewer needs.
Rene' Jobbett-Smith
5 years ago
Super fast response time, professional and clean. Called in for my rental house, hot water leak, they got there before I did.
Frank Mahinh
6 months ago
Very professional and performed a quality job. Was very informative and provided all details on the job and what to expect.
Parker Johnson is an excellent
Worker you need to get him a raise.
Appreciated everything he did for me. Very nice guy. I think his name was Parker.
Nancy Chandler
6 years ago
Eric Anderson
6 years ago
Had a couple of emergencies this week and Mr Rooter came to the rescue. Keith and Paul did the jobs.
David Pavlinch
4 months ago
Great tech helped out!
Clinton Pitterle
4 years ago
Egzon is a good plumber...nice man!
@ they did such an excellent job for us and when they finished they cleaned up.
Terri Peterson
3 years ago
Robert Abeling
3 years ago
Great attention to detail. Thank you Tyler
Raychael Conklin
4 years ago
We tried a few plumbers with no luck in finding what was leaking in my kitchen. After Ken from Mr. Rooter came out we found out what was leaking and he got the ball rolling to get everything fixed with a restoration company. He also helped me address a couple other issues I had with my out door facets and water softener! I felt like he went above what is expected to give great customer service! And always kept me up to date on what he was finding!
Virginia Burgess
4 months ago
The serviceman arrived quickly and advised what was being done and what additionally needed to be done. He was very courteous and professional.
Vicky Sammons
3 years ago
Issada Thongtrangan
2 years ago
Mister Rooter did an excellent job replacing our drain piping. From start to finish, they provided excellent service. Cris and Joe, the field supervisors, were transparent from the very beginning, explaining to us what the problem is, and what needs to be done. They were professional, courteous, and had our best interest in mind throughout the job. Terrill and his crew worked very hard, and did an outstanding job. They kept us informed throughout the process, and always accommodated so that it was as least inconvenient as possible. It's amazing how much work they did in such a short amount of time. Everyone from the workers to the supervisors were professional and courteous. I felt at ease knowing they were on the job. The way we were treated is an example of how to serve customers.
Jeff Colombaro
11 months ago
I recently had an entire repipe of my 50+ year old house. Will, Victor, and Ken did an amazing job!!! If you need a plumber, call these guys first. They actually answer the phone and get to you quickly!!
Jennifer Schmautz
2 years ago
The service technician (Tyler) was very courteous and explained what he was going to do at each step. Once the drain was opened he advised me what my next options were.
Nicole Allard
3 years ago
This company came out to the North Knoxville complex which was consulted with professional plumbers prior to their arrival that the complex had old cast-iron Plumbing they chose to hydro blast without checking for any leaks before or after their jobs or duties that they were prepay for it and was done and are currently facing lawsuit
Trish Garcia
3 months ago
Boss! Parker was awesome! He Showed up and was so polite, and on time, knew exactly what to do. Excellent service and fixed within hours. Best call!
Deborah Wright
5 years ago
We are so thankful for the professional and highly ethical services and care we received from our technician, Kieth Herzog at Mr. Rooter. Our hot water heater was ready to go....Kieth came out to perform the inspection and he was very courteous and patient explaining in detail what was needed to get the job done right. We live in an older home we had purchased from an investor that had been a long time rental and we were not aware of the substandard and potentially dangerous situation we had been living with until Mr. Herzog came and performed a thorough inspection. Our job wasn't a simple matter of replacing the water heater, there were a few other things that needed to be done to have the new unit properly installed. Sadly, the job was sorely out of our budget, so Kieth Herzog bent over backwards working for us for every possible discount off the original estimate that he could so we could better afford Mr. Rooter's expert services and he succeeded! If not for Kieth's above and beyond efforts, we would not have been able to enjoy the peace of mind we now have. We very highly recommend Kieth Herzog and Mr. Rooter Plumbing! It's so refreshing to work with professionals that exemplify honesty, integrity and sincere care for their customers!
Donna Phillips
11 months ago
Mr. Rooter responded very quickly. They summed up the problem and gave me more than one option for a solution. They let me know what was done and what to look for in the future.
The job was completed professionally, and I am happy!
Great Service and quality work! Had a nasty clogged drain at our office and they came within 30 minutes!
Eric came on a service call on Sunday to fix a pump extractor. This turned into a whole bunch of projects I needed to do, and some he discovered as we went along (leaks, etc).
Eric was extremely knowledgeable and never gave up on a really challenging project - where three other plumbers did not want to go there. He got it to function until we can get parts that were discontinued.
This guy did what it took and did an outstanding job. Thanks Eric!
Elisabeth Graf-Shafa
5 years ago
Exceptional service! Timely, courteous, efficient and knowledgeable. Best service at a competitive price. Kieth, the technician that came to my home, great, and really knew what he was doing.
Tracy Cologne
2 years ago
I used Mr Rooter in Colorado Springs before moving to Arizona for 19 years.
So of course I use them here and from the nice lady that set my appointment on the phone to meeting Luis who did our work we were thrilled.
He was here from first thing in the morning till the end of the day making sure everything was installed properly and he was polite and clean and efficient and did a great job.
I would recommend them to anyone.
Rafael showed up quickly, he was courteous and appropriately sociable, explained to me the process, and the beat my expectations of what I should be paying.
Debbie Ashley
4 years ago
Very professional. Explained all my options and did not try to sell me something I didn't want or need. Highly recommend if you have plumbing problems.
John Williams
2 years ago
Matt Luxenberg
4 years ago
Fast and Reliable..
Amanda Brooks
2 years ago
Amazing great customer service. Dan went above and beyond to replace our kitchen garbage disposal. He even flushed our hot water heater. Always trust the people at Mr. Rooter. 👍😁
Jan Peterson Tyrrell
5 years ago
We called the day after Thanksgiving. We had a clogged main drain. One place we called didn't want to be bothered said they would have to charge extra for holiday weekend. So we called Mr Roofer and Rafael #245 was out in 15 minutes and within an hour the drain was cleared. He gave us alot of tips. Took his time explaining and showed us pictures of inside our drains. Very helpful and courteous. Got his business card cause we will definately call him again for any future problems and to tell our friends about.
I would definitely use them again. Lol. Will call them again for something else . I have to bargain but yeah
Russell Gardiner
6 years ago
The plumber from Mr. Rooter was very good. He knew what he was doing and was able to take care of our problem. I am pleased with the outcome.
Quick to respond and efficient professional they did a great job when others were trying to overcharge us they were honest and fair thank you so much essential workers for all you do God bless you!
Jerry Foster-Pitts
6 years ago
Fast response, quick fix and great customer service!!
Terrel was very professional along with his helper great job on time would recommend 100%
Joseph Piergallini
2 years ago
Always responsive to request for service. Technicians very professional, courteous and thorough. Most recent experience with technician Parker Johnson was excellent. Highly recommended.
Cameron was PERFECT!!!
If you are able I would very much like to
Have him text or call me. Thank you
Shirley Hawkins
3 years ago
Beulah Atkins
3 years ago
Friendly
Carol Childress
4 years ago
I had a tall thin water heater. Installer failed to measure cabinet and brought a short fat water heater. When I asked him about it, he said the tall ones are for RV's only. . It did not fit in the gas water heater closet and the door would not close on it. The boy said it will just have to be that way. I went to home depot and asked them and they laughed and said no, the tall ones are for homes and by the way a water heater that dies not fit and does not allow the door to close is a code violation. I called Maricopa County Planning & Development Dept and they said yes it is a code violation. I have left a message with Mr. Rooter to see what they will do. Will call Maricopa County Planning & Development Dept again if they do not correct with the proper large heater.
tracy jaramillo
a year ago
Nadja Trentham
6 years ago
Had a broken angle stop in my bthrm.
Was told I should replace all 4 angle stops
Someone else told me I got ripped off.
Could have saved myself over 500 bucks.
Also think they have a racket going on with
A restoration company called Copper state Home Builders.
They were at my house in 30 minutes.
Very pushy people. Don't trust them.
Stephen Hatley
4 months ago
Office staff took my call after hours, and technician Scott called me that night and was out the very next morning. On time, professional, talked me through what he was doing for repair and was thorough.
Craig Leslie
8 months ago
Service person was great, very timely and knowledgeable, but thought the pricing was very high. Next time I might have to shop around.
I had a plumbing emergency from a busted water pipe on a Saturday night. Mr Rooter got it under control and fixed the issue.
Natalie Jeffrey
3 years ago
Parker came out, accurately assessed the problem in our laundry room, and repaired it beautifully. Would give five stars for the repair and customer care. However, the price was more than we had anticipated.
James Duncombe
6 months ago
The plumber was communicated the problem and shared the information as well as the pictures of the problem.
The man that came to work on our water leak was fabulous, helpful, professional and a very hard worker.
We had a very successful experience with Mr. Rooter.
Plumer was very knowledgeable and very kind, I would trust him and would let others know how helpful he was.
Once again, we needed a plumber at my house. We purchased two new faucets for the bathroom and needed them professionally installed because there was a leak and significant calcium buildup on all the valves which needed to be replaced as well.. I called Mr. Rooter and scheduled an appointment for the next day. I got a call the day of the repair to confirm the appointment and Dan, the technician was right on time. He was very pleasant and easy to work with.
After giving us a quote on the repairs, we told him to continue. He was fast and thorough. After the repairs, he checked the valves on all the faucets and tested our water for hardness.
I highly recommend Mr. Rooter and will call them again for my plumbing needs. If you get Dan Dein as your technician, I know you will receive excellent service.
Phil Dagostini
4 years ago
Soar! Transformational Life Coaching
3 years ago
They are quick to respond and support, super friendly, knowledgeable and reliable!
Karen Hinant
3 months ago
Mario was very helpful and very honest! He even did above and beyond by contacting my HOA! To explain the situation.
Bruce Russen
3 months ago
Needed some drain cleaning information
Mike Rakestraw
3 years ago
Jason Peterson
2 years ago
These guys are great. Job was bid at a great price. Work was done on schedule with attention to detail. Great communication. Will definitely be using again for our commercial plumbing needs. The service we used is not listed but if you need commercial grease trap work call this company.
Dan and his team were wonderful, polite, and perfect gentlemen. They complete the job fast and it was done right the first time. The problem had was a water line broke under the slab and had to be fixed quickly .Thank You.
Our undermount sink in the kitchen became detached. Joe and Luis worked hard to have a sink reinstalled. They made good on their promise to get the job down professionally and correctly - we appreciate their honesty and diligence in making this happen for us and would use this company again without hesitation. Thank you Mr. Rooter Plumbing!
Patty Koning
7 months ago
Second time I have used Mr. Rooter in 2 years and they are reliable, always on time or early and never an 8 hour window to help. They always get there within two hours. Luis was so great and very pleasant. He gave me several options to make sure I don't have another problem. I will not use another plumber. I highly recommend this company.
Great service! Super helpful working with insurance company. Reasonable pricing! Definitely recommend.
They installed a kitchen sink that required underneath attach to granite. They do support work and craftmanship!
Nancy Bateman
2 years ago
This was my second time using Mr. Rooter. I was able to request Ken Peterson once again for my service. He is such a pleasant young man and does a great job. What a great asset to your company. Nancy B.
Debbie vizcaino
2 years ago
Tyler Nortcutt was professional, thorough, and knowledgeable. he answered all of our questions and was respectful of our home. we had used Mr Rooter for another plumbing issue, and highly recommend them for anyone who wants their plumbing work done done. Thank you Tyler Nortcutt, and Thank you Mr Rooter!!
The tech that was sent out...Ian... was extremely helpful and very professional and knowledgeable. He explained the process and offered helpful tips as to eliminate the problem in the future. I would not hesitate to refer this outstanding company to anyone with a plumbing issue. Thanks again Ian you should be proud of your outstanding work ethic and customer satisfaction! Ralph M.
Ellen Barroll
3 years ago
Great experience!
Kevin Bingham
6 months ago
Overall, I will continue to call them. I did not get the name of the technician yesterday but the previous three have all been very good with Customers. Yesterday's was a bit more condescending than I prefer.
Also, they want payment up front, not just for materials but all labor to do the work/install. This can be disconcerting if not frustrating if you are not prepared.
helen bootman
4 years ago
Copper Country Outdoors
6 years ago
Great response. Very thorough. Very courteous
Keith Zollars
2 years ago
You service person was professional and polite.
Jesse Roberge
6 years ago
Awesome service!! Even threw in some extra work on some initially unnoticed issues for free. About $400 cheaper for the same work vs Stirling Plumbing. They did all the work in one day, literally, 8AM to 8PM plus two hours the next day, while Stirling just did two things in the two hour time slot. The bathroom leak appeared to have bee happening for some time (had all the emergency valves replaced and not just the leaking one because none of them worked) and he helped get hooked up with the mold people and helped him make the initial insurance interactions a breeze
Outstanding! Have never had a better experience with a plumbing company. I've owned several different homes for 30+ years and have had my share of plumbing problems, like everyone else. Recently bought a second home in AZ and found out the day after closing that the entire plumbing system was messed up, much to my disappointment. Luckily, my Google results led me to Mr Rooter. Two master plumbers came out (Joe and JT) and they we exceptional - their patience, kindness and honesty was one of the best experiences I've ever had. They knew right away what the issue was, and they knew how to correct it. They didn't try to lure me to buy things I didn't need, and even helped with some little things like changing filters for me, free of charge. I can't say enough good things about these two guys - they walked away as friends! You won't go wrong hiring Mr Rooter - they really are the best in the business!
The repairman were very professional and respectful.
Mary Whitfield
2 years ago
Stephanie holguin
2 years ago
Denise Murray
4 years ago
Andrea Westmore
4 years ago
dylan tomlinson
5 years ago
Kimberly Isaak
11 months ago
Robert Gagnon
2 years ago
Juan Dominguez
3 years ago
I have used Mr. Rooter twice for my plumbing needs. Both times they have repaired both issues professionally and in a timely matter. They always followed up after the job is done to make sure everything was done to my satisfaction. Their technicians were professional and very friendly and always showed up on time.
Patricia Robeson
a year ago
I am very new to Mr. Rooter, but I have found them to be very fair priced, took care of my issues in a timely manner and were very polite and easy to talk to. No massive explanations just to the point.
Michele Sowder
2 years ago
I can sum it up as honest quality professional service at a competitive price. Very satisfied customer!
Great experience from start to finish. Same day quote and service which was convenient. $70 cheaper than a local company as well. Cary or Terry... I don't remember his name.. did a great job.
Excellent job, included a thorough check of all the water sources inside and out. And gave me Good recommendations for future problem prevention.
Very personable & professional.
Timely response & diagnosis of the problem by Preston W. Preston was a conscientious, hard worker who saw the project through to completion largely on his own with little support.
This was one of the best service I had in a lone time. The serviceman was a professional and every since of the word keep up the good work. I am sorry about the last review it was all in correct. He did an excellent job.
They are quick, reasonable, and above all, they know what they're doing.
Thats' all I need.
They were fast, professional and reasonably priced. Made some remediation recommendations but in no way was there any effort to “hard sell”.
Mark Williams
5 years ago
Katherine Lurie
a year ago
Too bad when you buy a product from Mr Rooter the item may be warrantied but there is a nother labor charge to unhook it and take it to be fixed. If I had known it wasn't all one item I would have unscrewed the softener and taken it in myself. $600.00 lesson .
Antoinett Lowrie
3 years ago
Dan Dein of Mr. Rooter was awesome! Knowledgeable, efficient, professional and at a very reasonable price. I'd recommend them to anyone.
BEWARE! If you call to schedule a septic pump out, they may pass you off to another company and not tell you. We called to confirm our appointment a few hours prior and were told we didn't have an appointment with them. Then looking at the books they saw that they had passed us off to another company which was much lower rated...We even had the Mr. Rooter tech come out to check our valve 10 days prior! When you choose a company based on ratings, I expect to get that company! Too much to ask????
Marianne Cronauer
2 years ago
Kathleen Platz
2 years ago
omid alyeshmerni
a year ago
Prompt, isn't even the right word. The lady on the phone said 60 to 90 minutes and he was here in 10! Aside from being extremely knowledgeable, I wasn't even charged for the service call because it was something easy and didn't require work. So I bought a half gallon of their drain cleaner to make it worth his while. Thanks Dave in mesa, az for the great service! If i have ro callyou guys again I want Dave!
Patrick Matson
4 years ago
Mr Rooter was a pleasure to have come out to repair our plumbing issue. Kudos to Devin Daniel
Dan D. did a great job fixing the bathroom sink leak and installing a new water softener. He was on time, very courteous and explained the process.
This company was great. They did the job quickly and professionally. The workers were very respectful. The clean up was wonderful. I would recommend this company to anyone.
Overcharged I paid $600 for two Faucet Replacement
Diane Davidson
2 weeks ago
I have never experienced excellent service as Mr. Rooter plumbing. The problem I was having several times over the past years was fixed and done fantastic. No one In the past Could permanently figure out what the problem was . Oscar did Solve that problem and within hours. .... On the same day I called, which was the first time I called Mr. Ruder Plumbing . They did diagnose and fix the water Issue.
Thank you, Mr., Rooter plumbing, and thank you,Thank you for a great job O s c a r!!
I highly recommend this Great Company!!
Starla Williams
2 years ago
I called Mr Rooter for a shower cartridge repair and a ball valve to turn the water to the home off. The bill was $1,268. I was needing to meet a deadline for the repair for an escrow closing. They had me over the barrel. I did the work and then because I really felt like I had been overcharged I checked with a few other licensed bonded and insured plumbers. Mr Rooter charged me 40 to 50% more than the other plumbers charged. They were unresponsive about any adjustment.
Marvin James
7 months ago
Good job
Deborah Oswell
5 years ago
My husband had to set the appt and follow through on results, which were explained very well. I really enjoyed the scoping with the camera that came with the service - very much appreciated!
Charles Botamer
3 years ago
Upfront, honest, knowledgeable and quick about the response. Will use again.
Margaret Bradbeer
5 years ago
He is always on time and knows his trade but most of all he is honest. Thanks for a great job. Ralph Bradbeer
Ann Marie Leonard
3 years ago
My mother's old bathroom pipes leading to her septic tank collapsed when I was out of town recently. As a senior with cognitive issues she was feeling overwhelmed without me there and at a loss of what to do. She called Mr. Rooter for overnight, emergency service at 3:00am.
Due to her age and condition, she has difficulty managing her stress response and was upset (crying and lamenting) all through their repair. When I arrived Devon had completely calmed my mother, speaking to her in a respectful, reassuring way. Additionally, he took the time to explain to me all the work that had been done, and the next steps to expect with restoration, home insurance, etc.
After that display of conflict management, I think Devon should seriously consider a career in social work.
I will happily recommend Mr. Rooter to friends and family, and if you are seeking a professional who is honest and sincere in their work, I encourage you to ask for Devon.
Mr Rooter Plumbing has an amazing staff. Danny Try was the one that gave a quote and open the request service. He gave a very reasonable price and he was the one that remove the faucets, garbage disposal and the R.O system. Unfortunattely Dani had to go home to take care some personal issues and Dan Dein was the one that put my sink back and install new faucet, new garbage disposal and the R.O system. Both very professional, know what they are doing and very patient. Dan even said that my new faucet looks used. He commented twice and when he tested it, there was a hole in the cord. He patiently said: easy fix. Can you go to the store and get a new cord. He wait patiently and did an awesome job checking and re checking that there was no leaks. I recomend both Dan and Dany . Good job and thank you. Emi Peoria
Clementine Stitt-Woods
a year ago
Wow, great service, quick and clean.
Excellent workmanship, job well done. Very professional and informative.
briandoogan13
11 months ago
Very friendly, professional and fully vaccinated professionals, super helpful, these guys will always be my first call for any plumbing needs
John in Glendale
10 months ago
The tech was polite and courteous well dressed
He conducted himself in a professional manner
He unclogged the drain
Cleaned up after himself
I had an emergency with both of my outside faucets leaking badly. I called 3 companies and 2 returned my call. The first company said because it was a Sunday, only 1 guy was working and he was already booked up. Mr. Rooter called and they immediately got me an appt for that day. The plumber arrived and immediately made a list of what he needed and went out to get them. When he returned he immediately went to work and in no time at all I had 2 brand new faucets. He was very counterions and pleasant at all times. I will definitely called Mr. Rooter again.
Parker was great he not only fixed the problems we had but alerted us to potentially expensive repairs we could avoid with some maintenance. Such a different experience to what I have encountered in the past with other companies.
Ferdie Espinosa
4 years ago
I had some rust on a tub which I thought was related to pipes but Dave came out and said it wasn't the pipes but it was related to the bathtub rusting. He offered what type of company can fix the rust but he also he also offered some suggestions to DYI on the cheap too. I wouldn't have known otherwise and it's really refreshing to work with a company that's trustworthy. They even came out without a service charge. This company is on my virtual roladex when I have a true plumbing issue.
Michael Lederer
4 years ago
Took care of drain issue that day, although we did have trouble getting the first call set up; took 3 tries
Carol Trujillo
4 years ago
Joe McMahon Jr.
6 years ago
great - outstanding service
Steve Berman
7 months ago
Earlier than expected. Friendly. Quick. Accurate.
Shauna Overson
10 months ago
Colton was on time, courteous, knowledgeable and professional.
Efficient - the work was done quickly, leaving the kitchen without a trace that he was even there. He is a great representative of the company!
Preston Alexander
2 years ago
On time, excellent service. We got estimates for the work they recommended and their price was $800 less. Very professional and courteous service persons. We will call them again when needed.
William Gorelik
2 years ago
Everyone from my initial phone call to office and workers to my house were very friendly, professional and knowledgeable. They came here within 2 hours of my call. The technician Terrell was amazing. He did a follow-up phone call on his day off. Everyone was so helpful and made me feel like I have a new favorite plumbing company.
Michael Yongseop Shim
a year ago
We had a significant problem in our retail space, toilets were backing up, and water coming up in our break room. Our technician worked on it and worked on it until he got it resolved, which meant doing 500 feet down the line to ultimately clear it. Our plumber, Terrill, was super communicative at every step, when the problem wasn’t resolved after the first visit him mediately returned. He was outstanding.
This was also the only plumbing organization in the area I could find to come out the same day. I would absolutely use them again
Ken replaced 2 fill valves on 2 toilets, had job completed in no time. Very professional!!!
sandy bjorklund
5 years ago
Great service. Really appreciated the preventative information Ryan imparted.
Technician came out and did not quote price before starting work. He tightened a fastener with one turn of a wrench on the city side of the meter and the leak was fixed. Even though he stated me nor the company should touch the city side. Asked him what I owed him and after 10 minutes on his tablet he csme back with a 250 plus dollar bill. Horrible experience with this company. Will use another company on Google search next time I need a service.
Kimberly Delgadillo
11 months ago
Our service tech Sam was *phenomenal* - he was so professional and competent and answered all of our questions. He completed the complex job in a reasonable timeframe, too. I HIGHLY recommend Sam from Mr Rooter - and will never use another plumber again! Thank you!
Had a clogged kitchen that was further in our pipes than our 25ft snake could reach. Parker was the name of our technician and he was able to come out at 11pm at night and quickly fix the clog. I was insane pleased with the communication, speed, and price of the service.
Linda Caldart
2 years ago
Plumbers were courteous. Since the first post I found several mistakes 3 flanges either to far from wall to low or to high, vent not hooked up. They ruined two floors and got the whole house filthy and wouldn't take responsibility for their mistakes without extreme pressure from me. Except for the ruined floors and all the dust/dirt throughout the house. They tried to use short cuts in fixing their mistakes. I would not recommend them to anyone. Workers are good attitudes. Management at Mr rooter is terrible. Mr. Rooter did not step up with all they ruined and tore apart from their mistakes. Mark tryed to put the blame on bad vent and said even though they cut it if it was broken/cracked it wasn't their fault. When it came to a vent not hooked up he left and called back to finally admit it was their mistake. It fixing the vent pipe set the flang at 14 inch rough in wasn't the correct height had to be jack hammered out 3 times and still got it wrong. Put 4 holes in bedroom wall and 2 in bathroom to find leak when all but him said the leak was under stool and tub area. Even it was all on them they never said they would fix what they tore apart. When they get a good review they acknowledge it but never get back to the ones with problems. Poor management on their part. Would not recommend them to do your plumbing. Donnie was not up front on his dealings with the customers.
Dennis Hoffman
a year ago
Great service.
Serviceman was on time to install our kitchen faucet, we had purchased. He worked quickly and communicated well with us. This was his 2nd time to our house for 2 different jobs. Did a good job both times-- A+ score there.
On time get service person. Made sure job was done right and to the highest standards
Trent R. Buckallew
5 years ago
I would highly recommend Mr. Rooter! They have helped us out with multiple plumbing issues over the years and they are honest, dependable and highly skilled - definitely our go to for all of our plumbing needs!
Kimberly Temple
2 years ago
Had to have a shower valve replaced but it was not an easy fix. They had to cut the pipes to change it due to the hard water in my house but Lewis did a great job and was very professional. I'm very happy with his work he made look like he was never there.
the Kudmister
6 years ago
Had our main sewer line collapse, was informed just part of our aging house's cast iron system. Jason at Mr. Rooter took care of everything from start to finish. Would absolutely use them for anything and everything plumbing related in the future. Excellent work and recommend to all our friends.
Wes is a very hard working, professional and very customer service oriented. I would recommend Mr. Rooter because of Wes. He explained every step thoroughly. He deserves a raise. Thanks Wes
The Blake household
Troubleshoot the pilot light, the technician was knowledgeable and knew what he was doing.
Walt Farnlacher
3 years ago
On time, efficient, respectful. Dan Dein did a great job! I would recommend him for any plumbing needs. I would ask for Dan again if I had a plumbing project.
Kristy Bryant
4 years ago
Fast, friendly service from the customer service to the technician. They were out within a couple hours of calling for my appointment. Great job! They fixed the problem quickly and were very clean. We will be using them in the future and recommend them!
Marcia Charles
2 years ago
Exon did a thorough job. He explained everything clearly. He hooked us up with a company to take care of our mold.
Susan Eberle
5 months ago
Rick from Mr. Rooter is AWESOME! He helped us with our MAJOR plumbing problems. Everything is fixed and in working order. He was prompt and informative and let us know step by step what was going to happen next. Thank you for great service!
Anthony Weaver
6 years ago
The company is very responsive and very professional. I trust that they hire folks who work hard and know what they are doing regarding the world of plumbing problems. I used them for a sewer issue and a leaky water pipe next to my house. Very nice.
Patricia Perez-Compton
5 years ago
My call started out to be just a leak which Keith took care of quickly. Since he was here he went ahead and did an annual check up of the plumbing. When servicing the water heater the pressure value malfunctioned. He explained what it meant and the water heater was replaced. The service was great as usual. Thank you again Mr Rooter for great service and a job well done.
I called Mr Rooter for a quote on clearing a line to get the house ready to sell. Nothing crazy, no clogs or strange situations. The friendly technician acted like a close friend and said he would put together some quotes for hydrojetting the main line and whole house. It came in at a whopping $1500 for the main line and $2100 for the house. Insane! He told me all companies charged that but I didn't believe him.
The next three companies I called all were lower than $400 to do the whole house.
Research and call around! Mr Rooter is very expensive for the same quality service.
Vivian Ellis
2 months ago
Keith was very knowledgeable to every question I had. Validated the coupon I had originally called about and was in and out in 30 minutes. Gave me tips on how to maintain for future use in a professional manor. Very nice and easy to communicate with. As a first time home owner it’s always interesting to what kind of things you deal with when having to do repairs and dealing with Mr. Rooter was a breeze.
Cuslidge DeValle
2 years ago
Bob Simpson
10 months ago
The service tech, was courteous, thorough and efficient.
The Mr.Rooter plumber arrived early, was professional and very personable. He quickly diagnosed the problem, made a fast trip to obtain the correct parts, and had the toilet fixed in no time. He then performed a complimentary review of all the household plumbing. With the coupon the business made available, the cost was more reasonable than other plumbers have charged.
Darrell Hines
5 years ago
Scott Gemmill
3 years ago
Nice guy. Showed up quickly and did good work.
Came in looked at problem. told of cost. turned off water to the heater. Ordered the new water heater and was here the next day to install. Anthony was very professional and efficient. Yes I will use them again and refer them to all who need plumbing.
We've used Mr. Rooter numerous times in the past & they have always been courteous & prompt, making any necessary repairs (or draining the H20 water heater) quickly. My only slightly negative comment to this day is that if they make any holes in your drywall necessary for the repair work, do not expect them to repair it - that's not part of their techs' repertoire.
Sandy Metzgar
5 years ago
Keith from Mr. Rooter Plumbing came to help us today after our shower faucet cartridge broke this morning and I had to shut off the main water to our house. He was very knowledgeable and helpful to explain that the valve needed to be replaced since it broke in the worst way. He carefully removed our shower panel so we can reuse it and went to work removing the old valve to install the new one. He was very neat doing this work and he was even very patient with our curious dog. I highly recommend Keith and Mr. Rooter Plumbing.
Vickie Willavize
2 years ago
They showed up as planned. Dan did a great job explaining what needed to be done and did a wonderful job. Was respectful of the home and cleaned up after himself. I would highly recommend them to anyone needing a plumber.
Great service. Top notch. Would recommend!!
Michael McEwan
5 years ago
Eduardo Velarde
2 years ago
Matthew Villalobos
6 years ago
It's always tough balancing, can I do this myself? Vs. having someone do it for you. What I didn't realize was that not only would someone come do the work but would walk me through the how and why of the process so I felt more confident in the value provided. I would recommend mr. Rooter if that's the level of experience you're looking for.
Jonathan Sanders
8 months ago
Joe was amazing! He helped me troubleshoot, over the phone on Sunday, an issue with my sump pump so that I could get the smell out of my house immediately (and to see if it was necessary for them to come out). When they came out on Monday, both Joe and his coworker wore masks (which was greatly appreciated) and took care of the issue quickly and efficiently.
Brandon McDermott
a year ago
I had ejector pump that seized up and was challenging to access on my septic system, I couldn’t use shower or use the restroom for days! Called 10-12 different companies and no one wanted to help me! Joe at Mr Rooter called me back and immediately set up a time to come out and assess it, he also did some research on the Leadtime of a replacement pump if needed prior to showing up, he had 3 options for replacement pumps. Luckily they were able to unclog the impeller on the existing pump at a fraction of a replacement pump! Thank you guys for stepping up in a bad situation and doing a great job!!!
Friendly on the phone, prices the same on weekends and evenings, good work!
Elainefaye Lane Hamm The pirate cosplayer
3 years ago
Working with Mr. Rooter was a wonderful expiriance . They were on time , they did the repair on my sink so quick and fast . I am very happy with the cost as well . fit my budget perfectly. If i could give more stars I would ! 🌟 🌟 🌟
Suzanne Collins
11 months ago
Technician was professional and thorough. Work was on a clients kitchen. Ill use Mr Router again.
Mr Rooter is my go to plumbing service from this day forward. They have displayed exemplary professionalism and followed through to complete a very difficult plugged drain system. Will, the technician was very courteous and did a remarkable job. Very polite and on time.
Good Quality, Excellent timing and fair pricing. I say fair, but it is expensive if your a DIY person who will go to home depot and pickup an $100 faucet and install yourself. In that case I paid 10x more.
maryellen wegman
a year ago
Great!!! Listened, made good suggestions, didn’t try to upsell me service. Was efficient and pleasant to work with! Have already referred a neighbor!
Technician did a great job. He explained everything he had to do and gave me an estimate for each project. I was very pleased with the service.
Terry is the best! Thank you soooo much!
Derek Boettcher
a year ago
Great customer service
Joseph came on time and was very knowledgeable about his job. He went through the house's plumbing and made suggestions on how to maintain and improve the plumbing. I would definitely use him again.
Great people, fast and reasonable price! Thank you!
Kevin was great. Explained the options clearly. Got things done on the spot. Fair price. I would definitely recommend him .
Jesse Roberge
3 years ago
Great service, got what I asked for, replaced angle bracket that didn't fully close under warranty (had them all replaced in 2017). Only 8/10 because of high price ($670 for installing two customer-provided lavatory faucets) but often high price is required for good service..
Adriana Salazar
2 years ago
I highly recommend Mr. Rooter Plumbing of Phoenix, Arizona. They recently replaced my sewer line at a competitive price with minimal damage to the property using pipe-bursting technology. They started the job immediately and were done in only one week, as predicted. The team was professional, friendly, knowledgeable, and hardworking.
Astronomically overpriced.
Israel Hernandez
a year ago
First, these guys show up over an hour past the 2pm to 4pm appt time. I need sink disposal replaced. Then, they ask for over $600. Seriously?! The unit only costs about 150, so they want over 200 per hr for labor on a regular and simple task which takes no more than 2hrs max. It just feels all wrong! I swear they priced it to take my entire 600 stimulus check! Shame on you, Mr. Rooter. Isn't it bad enough that our country and world are in crisis?! Do you really have to push taking advantage of folks, too?! I bet many contractors are doing this; monkey see, monkey do. SMH
Ricky Robinson
4 years ago
Good people very down to earth very professional
Pax Pediatrics
4 months ago
Stephanie Cockrum
a year ago
Clear diagnosis of the problem. High quality work that was completed surprisingly quick.
Chase Turrentine
5 years ago
Your service team is polite and cordial. They know what they are doing and help to make sure you know what’s needed without being pushy.Overall, your organization has impressed me and I’ve enjoyed each interaction despite the unfortunate situations that led to them.
Prompt, friendly and professional service. Excellent communication. Job area clean and free of debris
Shawna Obenchain
6 months ago
Very professional and knowledgeable. Preformed my repair in a very timely manner. I will definitely us Mr. Rooter again and hope to get Ken Peterson as my repairman!
Ellen Battilana
3 years ago
I had received 4 estimates to fix a sewer line underneath my cool decking. Mr. Rooter was the cheapest and they were able to fix it without digging up my entire backyard. The workers were extremely polite, arrived on time and kept me informed over the 3 days they worked. Honestly, I've never seen people work as hard as these young men did in 115 degree temperatures! They finished in 3 days just as they said and no extra charges. I'm very pleased and will use them for all my plumbing needs in the future.
gerald gathungu
7 months ago
Job well done
Ken peterson took great care of us! We had a last minute plumbing disaster. He was able to repipe the entire house and went above and beyond. Thanks Ken and the Mr Rooter team 👍
Have used these guys a couple times before for minor things in the last 15years that we have been in our house. This time, the 50 year old sewer pipe out the the street disintegrated. They came out and put a camera down and figured out the problem, quoted us a decent price, painful, but decent. They came back the next day and started the work, took three days to complete. The crew was amazing and professional, they worked well together, treated each other with tremendous respect, knew what they were doing and got right down to business. Thanks to Chris, Cameron, and Thomas, and all the other guys who came to help with the new pipe. You made a terrible situation bearable, and fixed our problem quickly. Can't say enough how impressed we are with this crew!!
Letty Selarom
3 years ago
I called Mr Rooter for a Sewer roots cleaning service. They sent their technician, Trenton, he took care of the problem, in no time, he clean everything like it never happen. 🙂 professional, friendly, affordable and clean service. Mr Rooter will be our Plumbing company from now on.👍🏻
Merryl Jeffers
5 years ago
Anne Thalmann
4 years ago
Stephanie Hensen
a year ago
We had initially had Mr. Rooter out to clear a kitchen sink drain. They informed us that someone else would be by with a camera to double check that the clog was cleared. No one called us to say when the camera guy would be by, he just showed up the next morning. When he showed up, he told us that he wasn't there to just check the drain but that we had a major issue with our sewer lines. No one told us this the day before or even alluded to such a major issue. They told us that they would work with insurance to get things covered but would need to start some work that day. They didn't give us time to clear our stuff out, so since they were jack hammering the majority of the floors, our things are now covered in dust. Once work started, the communication diminished. They told us that it would take 5-7 days to complete the repairs. The workers were starting on a Wednesday. They informed us that no one would be there Friday and the workers would be back Saturday. No one showed up on Saturday. Monday morning rolls around and no one shows up. We had to call the office to find out what was even going on. After that occurred, the communication improved. Once the work was complete, they refused to wait for the insurance to provide payment. They wouldn't share pictures or a breakdown of the invoice until everything was paid. The pictures didn't even include any of where the alleged cracked pipes were. Needless to say, I wouldn't recommend them for major plumbing repairs.
mark niekamp
9 months ago
The customer service at Mr. Rooter is the best. After having my septic tank pumped, I found out I needed a repair to my septic line and risers installed to my septic tank. I called around but Mr. Rooter was the only place to respond fast. Chris and Sam were very friendly and immediately knew what to do. The job took several days and Sam’s communication throughout was great. He was very thorough, courteous, and professional. No one is excited about spending money on a septic system but they made the experience much better!
They will not give *any* indication of pricing over the phone. Apparently people are supposed to book half a day off work to wait around for someone to come out to find out if their rates are competitive.
Lorraine Ramirez
2 years ago
Craig Nelson
6 months ago
Great service and right on time. Just a little disappointed the service went up $39 in a year
Sam was super. He swiftly and professionally repaired the toilet in record time which saved our Christmas! You couldn't ask for more! Thank you!
Ken & Henri Ellingson
6 years ago
Wes was great, explained everything, excellent job! Thanks, Ken Ellingson
The technician installed new shower fixtures, and did maintenance on the water heater and updated outdoor main water fixtures so they are up-to-code.
This company has excellent customer service! Rick was outstanding, very kind and professional, and gave me plenty of details, as well as following up for service. I really appreciated the excellent service, and would use them again.
David Lindquist
9 months ago
Mr Rooter did what the other guys couldn't.
I bought two new bidet toilets (Korean made) from a home improvement store, who also offered installation. The guy they sent couldn't do it, said the parts were incompatible, etc. and said he would have someone call me later. No call ever came.
I found Mr Rooter online and filled out a request for quote. Within the hour, a rep called me and scheduled the installer for a couple of days later.
The installer (Will) arrived promptly, had no problem installing the toilets, and was delightful to talk to. He went over the features of the toilet with me and made sure all my questions were answered.
Just a great experience from top to bottom (no pun intended).
Situation: Day before Christmas Eve. Both kids home from college. I get home from dropping dog off at groomer and as I close the car door, I hear water dripping in the garage section with the water heater. Yup - water heater dead and leaking. I call one company, they can be out tomorrrow. I call Mr Rooter. They will have someone at the house in an hour! Yes!! Dan Dein shows up in 55 minutes! Problem diagnosed, measurements taken, price agreed on in 15 minutes. Dan Dein has the entire job complete in 3 hours from show up to driving away. I have hot water in less then 45 mins. Thank you and Merry Christmas!!
My technician Efrain was very prompt and professional. Even though it was a bigger problem than I first thought, he went above and beyond in service. I will detonate use them again.
Scott Brooks
4 months ago
Needed to have a water heater drip pan and service performed and called Mr Rooter. Cameron responded and installed the pan and performed service on the water heater. Cameron was extremely polite, knowledgeable and professional. The price was also very reasonable. Thank you.
jaclyn mirrione
9 months ago
Will did a great job to explain what was happening in our home.
Suzanne Lieb
11 months ago
Tyrrell was very
Polite
Professional
Timely
Neat
Excellent Job
We've used their services before and woulmd highly recommend them for your plumbing needs.
A++
Technician is always available to communicate and communicates with me directly every time I need a repair or installation. It’s always an extremely reliable repair and always a positive experience with this company. Shout out to my tech KEN! Thanks so much!
Called, dispatch said that I would get a call back. Nobody ever called.
Gerald Wetak
8 months ago
Work was done professionally . Tech knew what he was doing. .It was a little pricey . Everything is working fine.
I am moving my kitchen to another room, Ken was very informative on what needed to be done. I did not have to wait for the cost, he was able to tell me immediately what price range I was looking at. Ken provided problem solving ideas and was able to manage around the structure of my old house. He was also able to move my gas line to accommodate the location of my gas range.
joe and jt did a first rate job, very clean great install. my wife and I were very impressed by both and the job that they did.
I should note that they arrived early and when they were done we had no clean up and we still had the day to get some errands done.
great job. very happy. picked the right company.
Barbara Marusiak
5 years ago
Barbie Borinski
8 months ago
Our technician responded quickly (within an hour), gave me an estimate I was comfortable with, took off to get parts and was back and done with a short amount of time. He was professional and courteous.
Joe responded quickly to schedule my same day appointment. Kent arrived on time, was very professional, and expertly performed the job. Well done! I'll be recommending you every chance I get.
Michael Compeaux
4 years ago
They got to my home very quickly and service was great. Although a bit pricey - they are worth it as the guys actually did a few more things than was required. They were both very professional and honest. Will use them again!
I appreciated that they did everything to make sure I was satisfied with service. Confident in their work/ expertise & feel like I will use them again in the future if services are needed.
Dan is a very nice man. He explained everything in deal. He did what he said he would do. Not on your list is to change R/O filters.
Mary Beth Peter
3 years ago
noelle simpson
4 years ago
I've used Mr Rooter since 2017, they are fast, attentive and reliable!
Would recommend them to anyone looking for a rock solid company!
I called Mr. Rooter for a second opinion on a giant estimate from another company. They confirmed my house did the work but their estimate was far more reasonable. All of their employees were friendly, polite, patient and helpful. I will absolutely never use another company and highly recommend them for any plumbing concerns, large or small.
Tina Anderson
6 years ago
Lupita Gonzalez
4 years ago
Kathryn Robinson
a year ago
Dennis Shelton
4 years ago
Bill Strefeler
4 months ago
Dennise Dunkleberger
2 years ago
Cody Courtright
4 years ago
Annabella Brady
3 years ago
Outstanding same day service. Our plumber was friendly and knowledgeable. He fixed our issues and gave us tips on preventing future issues. A GOLD STAR rating. We know who to call first if we have another issue. THANK YOU.
Was extremely knowledgeable and respectful . Was on time and checked everything thoroughly!
Maggie Sciacca
5 years ago
I've used Mr. Rooter for many years. Great service, high quality work and professional attitude. My plumber Keith did an amazing job. I recommend them highly.
Richard Holcomb
a year ago
Matthew Rieder
a year ago
Tyler was great. Fast, professional and cool. Saved us hundreds of dollars.
Lisa Buckallew
6 years ago
Paul was professional, knowledgable and very efficient - thank you for a job well done! Would definitely recommend Mr. Rooter if you find yourself in need of plumbing services - they are prompt, skilled and will ensure the job is done right.
Michael Jones
8 months ago
Late Saturday afternoon... sound of water gushing from the laundry room led to considerable mop-up, then to a number of phone calls. Not an especially good time to have a drain clog... I left a few messages on after-hours VM's and received a call back from Dan. He was very understanding of our situation and was honest about the scheduling, we had a service tech at our house shortly after 7AM the next morning. We also received a call to let us know the tech was on his way. Our service tech Parker, was a great representation of the company... he was polite, efficient, and had us back online in less than an hour. He explained everything in detail (before he started), and did a great job. Thank you!! Your team eliminated what could have been a fairly stressful weekend. Thanks again and Merry Christmas.
Michael & Nancy...
Janie Sollima
6 years ago
Both representatives were of the utmost professional and courteous, pricing was reasonable, and they truly knew their job, I felt immediately confident that the task was done right
I attempted to repair my own toilet fill valve and after 2 hours of issues Called Mr. Rooter. Brian was at my door within the hour! Very professional, thorough and explained everything. After the toilet repair he proceeded to check all of my indoor and outdoor plumbing/water fixtures to make sure nothing else was needed. Thanks Brian for all your help!
I had a clog in my mainline and had Mr. router come out charge me $250 to clear it told me that along with the clearing somebody would come out put a camera down my way in line and check for cracks or any damage, that never happened I was never even given a copy of my invoice. This is the kind of service I would expect from a mom and pop place but not a corporate professional place like this I’m very unsatisfied and feel like I overpaid. Don’t use these guys
Becky Bongiovanni
5 years ago
Kyle Homewood
2 years ago
Very straight forward and helpful service. The pricing was fair and included an inspection of all of our plumbing.
David Gathercole
4 years ago
We are VERY pleased with the job Keith Herzog did to unclog our drains. He was professional and polite and got the job done in a timely manner. We are new to Arizona and were completely at ease with Keith and his knowledge of what he was doing. We highly recommend Keith Herzog and the Mr. Rooter organization, including the scheduler who kept us informed on arrival time, etc. Thank you!!!!!!
Professional help and Keith explained his work throughout process. Thanks
Terell ( service technician) came out to my house to service my water hose line in my backyard he explained everything thoroughly did an excellent job and gave me some additional pointers for things that I should be replacing before something goes wrong. 👍
Leslie Chilton
2 years ago
Service was quick and polite. and the techs worked very hard to make sure I had a replacement water heater within twenty four hours.
Had a bathroom shower issue and had to turn off water to entire home the night before Mr. Rooter, Devon, was out by noon and fixed the issue quickly. Thanks so much!
Hilla Nassiri
5 months ago
RUN! This company is beyond unprofessional. They sent their tech Trevor to check our septic valves and make sure they can pump the tank successfully. He gave us the thumbs up and said his team would be in touch. After not hearing back from them to schedule the pump, I called and they said one of their pump techs would call me back. Turns out without telling me they sent a different company to my house that has low ratings and different pricing without telling me. The whole time I was under the impression that I knew which company I was using and what pricing I was getting. They bait and switch you … do not book with them!! You don’t know what you are getting and you may end up having to pay double
Tom Worcester
6 months ago
The technician (Keith) arrived within 30.minutes of me calling Mr. Rooter. He was very professional and courteous. He quickly asset the situation and explained my options. After deciding on the option that worked best for me, he immediately got his equipment and got to work. Before he left, he made sure ALL the drains were working properly. He did great work and he was super honest. He told me what it was going to cost, what he was going to do, fixed the problem, and charged me exactly what he said it was going to be. I couldn't be happier. Anytime I need plumbing help in the future, I will call Mr. Rooter and ask them to send Keith!
Paul was very thorough and knowledgeable. I will ask for him in the future.
Claudeen Kuchins
2 years ago
Jennifer Torley
3 years ago
Lorelei Borden
5 years ago
Gala Gutiérrez
2 years ago
Amazing people and amazing service.
Our shower knob broke over the weekend inside our only bathroom. I called another plumbing service and had the same plumber come twice who told he was unable to shut off the water because my valve was corroded. He told me if I wanted to fix my shower I needed to fix that and shut off the water for the entire building. It was Tuesday already by this point. Appointment fees and time was wasted by now.
We decided to get a second opinion. We called Mr. Rooter. They told us there was no fee to come out to our apartment and check out the problem. Egzon was at our door in about and hour. We showed the problem to him. Showed him the valves and he told us we were being asked to repair a valve that was NOT the main shut off valve. The shut off valve was completely fine this entire time! I have had called my property manager to ask for a building water shut off and bother others for no reason.
Egzon got right away to work. He gave us estimates for our shower, for the valve if we wanted to replace anyways and another job I've been wanting to do but never got to it. All of it for way less than the original estimate the other guy gave me just for the knob (not to replace the entire shower faucet like Egzon did) and valve. He fixed our shower in less than an hour and was extremely knowledgeable and professional.
Lesson learned. I won't be calling anyone else for any of my plumbing needs! Mr. Rooter and Egzon are the best in the area.
Gary Mulvaney
4 years ago
What excellent service and Donny was very Perfesional could not ask for better service....
Agent arrived promptly and walked through all issues. They were transparent with the cost of all services and completed multiple repairs and installs in a short period of time. Will use again.
Harold Parmeley
a month ago
Penny Dickinson
7 months ago
Theresa Hiller
a year ago
Don't bother with the 800 number. Just call the local number. You will get in touch with a caring front office quickly.
Once I called the local number, my issue was handled quickly. My tech was on time and did quality work. Highly recommend calling the local number 1st!
The service technician Ryan was very very nice and friendly and very accommodating and did a great job I really appreciate it
Great management and technicians would recommend to friends and family.
Mr. Rooter was to me within 2 hours of calling! How fantastic is that! I received exemplary service from Danny Try a TRUE PROFESSIONAL PLUMBER! He was very thorough, and I could tell by his knowledge that he has been in the business for quite some time. He explained everything in detail what the problem was, He was very nice. I will always use Mr. Rooter for my plumbing needs. I will always ask for Danny Try a true Professional that Knows his business.
Cheers to Outstanding Service!
They were great! We called in the morning to have someone come look at our leaking kitchen faucet. They were able to get us in same day and replace the faucet same day also!
Richard Poland
5 years ago
Austin is the best. Did a complete checkup.
We will work together again soon.
Annette Ketterson
5 years ago
The employee from Mr. Rooter, Keith Herzog, was very pleasant and competent. He also made sure that everything was cleaned up when he finished the job. The only negative I have is that I thought the pricing was a bit on the high side.
Keith was great. He was fast and efficient and nice to work with. He checked over the whole house and made suggestions. Very reasonable pricing.
Molly McNamara
5 years ago
Thanks for coming so quickly and the professional service.
S.Y. Santillanes
2 years ago
The work resulted in a cleared sewer line. Good. The technician (Steve) was pleasant to talk to. Good. I understood someone with a camera would be coming later to inspect the line, but I haven't seen or heard from this person (perhaps it occurred when I wasn't home...?).
courd koebergen
5 years ago
Mr. Rooter found the roots in our drainage pipe to the city's sewer, and repaired/replaced the clogged piping.
Joe and Parker were great! Very professional and polite. Got the job done and very pleased.
Abraham Askevold
4 years ago
Nice young fella! Explained everything thoroughly! Just cost a lot of money!Job well done!
Our service man Egzon was very friendly, knowledgeable and thorough. Fixed our problem, removed old parts and cleaned up after.. =0)
Michele Angichiodo Gordon
4 years ago
Over the years I have always used Mr. Rooter for service. I have always had great service, polite technicians that were on time and fair prices. We just had a major backup from our sewer line (yes gross!!) and discovered a couple collapsed areas. Louie, Preston and Trenten were awesome making this experience so much easier than it could of been. Preston and Trenten made a temporary fix so we didn’t have to stay at a hotel as well as worked late to get the job completed quicker. The best part of this team was they saved us from having to tear up the courtyard and driveway by replacing our whole sewer line underneath it all. Amazing. Affordable and Polite. Great job guys. Thanks so much!!!!
This is a company you can trust with responsible people who are trained in there job, and who give you a price you can be happy with so go ahead and try them you will not be disappointed. thanks, M. Blake
Andrew Shearer
a year ago
We had a great experience with Mr. Rooter. They came over almost immediately and fixed our plumbing leak. Thank you to Kevin, Joe, and Anthony.
Called at about 9pm on 3/24/19, and Joseph was there within the 30 minutes they quoted me. He unclogged my lines and had my toilets running clear within 20 minutes of arriving. Jackie called 2 days later to set up the appt to have the camera ran to find the reason for my clogs. All for the ad price of $98.00. The service was fast, great, and priced right.
Taylor Benton
6 years ago
I'm so impressed with this company. Pam was very helpful and Dan knew how to solve all of my sewer issues. I would definitely recommend Mr. ROOTER Phoenix.
I really don't have anything to complain about except the service being a bit pricey. It cost me $245.00 to clean a simple clogged main line that took about 15-20 min. to clear. Other than that, the service was very prompt, courteous and as far as I can tell efficient. I might use them again. If you have a simple clog perhaps you shouldn't all them but if you are in a hurry the price might be worth it.
Mr rooter employees that came to our home were so professional, and caring to make sure we were happy. We would recommend Mr Rooter to any person who wants to be treated beyond fairly. This company has my deepest respect.
The service was excellent and it was greatly appreciated. I would gladly reccomend thia company and its plumbers to anyone.
We called them in the AM and had someone at our hour right after noon. He gave us a quote and got the work done very quickly. He was masked & gloved, both hands and shoes, and we appreciated the safety aspect of it. He was very professional and did a really good job for us.
Thomas did a superb job and was very informative. I am most confident that my sewer issues were addressed and solved in most part because of Thomas. Will recommend and share my experience with others. Thank you
On time, professional from start to finish, a little higher priced than we liked. This is how a service call should ALWAYS be. Will absolutely use Mr. Rooter again!
Chris Johnson
3 years ago
Amazing work.
Alicia Martinez
a year ago
Just very good customer service
Beatrice Alvarez
5 years ago
Austin did an amazing job he was very polite respectful of me and my home and did an amazing job. I will continue business with Mr Rooter because of the customer service and respect I received from your technician. I would also like to let your president ond or owner know how lucky you are to have an employee like Austin. He originally came to my house to fix a leak from my washer. He patiently walked me through my home and checked my water heater and all my plumbing valves. He explained water hardness and calcium build up and how it effects my plumbing fixtures. I’m not in the market for a water softener at the moment it was a pleasure to be educated and treated with respect. Thank you for having such a wonderful employee
Alicia Savastano
3 years ago
They went out of their way, to do what needed to be done and more
Great job, very professional. Explained everything to me before he started to work on my clogged pipes. Would definitely recommend them.
I had called Parker Brothers they were not going to come out for over 24 hours (I HAD NO WATER MAIN VALVE HAD BEEN TURN OFF TO HOUSE, AND STUCK ON OFF ) I called the answering service with in 5 minutes Joe called back and in 90 minutes someone was there and it was fixed 90 minutes it was fixed .
Michael Crago
3 years ago
I'm a realtor, and I had a problem at a house I was selling. I had the buyers inspection that day. I called Mr. Rooter, and they had someone there in about an hour. They identified, and fixed the problem just as quickly. Both of the guys who worked on the house were very professional and knowledgeable. The price was less than I expected as well. I will be using Mr. Rooter again, and recommending them to coworkers and friends.
We lost water pressure to both bathrooms and the kitchen. I called Mr Rooter after checking the My Guy Referral around 9am. Jill scheduled my appointment for 10-12 that same day, which was very nice. I wasn't expecting same day service. She also called back to let me know Keith was on his way at 10:30. Thanks Jill! Keith was not even here 5 minutes and knew what the problem was. His 1st question, do you have a water softner? I advised yes, but its not hooked up and not working. When I bought the house I was told this so I wasn't concerned. Keith shook his head and said it was hooked up to the water but not plugged in and running and because of this all the resin beads had filtered thru our house and plugged up the pipes. This was not an easy job to fix. Keith went to work rebuilding the insides of the 4 sinks, the 2 toilets, the 2 bathtubs and showers, he had to flush all the pipes to get all the resin beads out, had to put new parts on the water heater and flush the resin beads out of it. He also had to install a new water softener. He was here for several hours each of the 3 days he had to come out. Durring these times he was very professional, courteous, left no mess, and always had a friendly smile. I would definately recommend Keith and Mr Rooter. Job well done!
Louise Foley
6 months ago
The personnel staff were very friendly and helpful when I called them. The technician that came out was very professional and answered questions. He also took time and cleaned up as he went along. Keith did an excellent job. Very knowledable.of his job. And proud to work for his company. I would very highly recommend them to any one. Thank you keith.
The cost of having our clogged sewer pipe cleaned was very expensive compared to what you would consider a reasonable charge. The initial cost of almost $500 to just have the pipe inspected by camera. This should have been my first warning.
A clog was found near the laundry room. The tech indicated it would be $1700 to do a hydrostatic clean the pipe. No other option was offered to fix the issue.
To remove one clog cost over $2200! I feel I was taken advantage of as a senior since a more reasonable option was not offered. I did approve of the work because I felt pressure to have the clog repaired as soon as possible. It was a very expensive mistake. I believe Mr. Rooter should be more concerned with the customers situation rather than maximizing their profit.
I will not do business with this company again!
Carol Mortarotti Mason
5 years ago
I was visiting my parents in Scottsdale, AZ and they have had a plumbing problem for years. Mr. Rooter was highly recommended and setting up an appointment was quick and easy. Dan Deid was the plumber who came to the house and he very knowledgeable, courteous and fixed the problem in one try! We can't thank you enough.
Both Cris and Kieran were terrific. Professional and very personable. Will definitely call Mr. Rooter for any future plumbing needs...but yet hope there aren't any. :-)
Sergio Campa
7 months ago
Parker was the best. He listened to our description of the circumstances a nd explained his steps. He was very thorough and did not give up.
LINDA MARTINEAU
3 years ago
I always call Mr. Rooter for any plumbing that is needed in my house! This is a professional company, service is always on time . What I like the best is that I always get the same service man his name is Kennet . He is very knowledgeable always go about and beyond to on his work. Thank you being part on my kitchen project!
I had a new outside hose faucet installed. After 1 day, the faucet started to leak so I stated this in my review. The next date, John called me to inquired what the problem was. after i explained, he and Joe were here in one hour to replace the defective faucet. The new one works fine, the service was great and I would recommend them to anyone looking for a good plumber. I am a happy customer.
James Fred Miller
2 years ago
Allison Hovorka
3 years ago
Excellent service and professional service
Our service man was very nice, professional. They came out the same day and very responsive. Said they would call before coming and they did. I would recommend
Fast and really good service. But $300 is a bit pricey to snake a kitchen drain, specially for a club member.
Sarah Latiolais
6 years ago
Wess was hard working, passionate, and very professional!!! I recommend Mr. Rooter over any!!!
Tabatha Tackett
5 years ago
Very friendly and knowledgeable.
Becky Simpson
3 years ago
Excellent service to clear toilet stoppage
george phillips
3 months ago
Installed a water softener. Worked with me on time, and payment. Great bunch of people, from the person on the phone to the tech that performed the work.
Brooke Jacobsen
6 years ago
Patrick was so friendly and easy to work with. He provided fast and careful service and I will definitely be going back to him the next time I need services.
Good service, professional and I will recommend.
I had a water line leak which required turning off the water to our home at 8pm over the 4th of July weekend. I called Mr Rooter Plumbing and they were at our home by 9pm. The leak was repaired and our water back on before 9:30pm. Mr. Ken Peterson was the plumber who responded. He was prompt, polite and well versed in his trade. He is truly a fine man to work with. I will be using Mr Rooter Plumbing for all my needs in the future.
Had a very difficult clog in my bathroom sink. Two different local plumbers had previously attempted to snake the drain by traditional methods but to no avail. They’d suggested opening the wall, possibly the floor, or hydrojetting the pipes of my older home as my next options. Ryan came on the weekend and to my relief was able to unclog the drain without any of those more expensive alternatives. He was very professional and was answered all my questions. Very glad I called Mr. Rooter!
Robin & other tech very courteous and professional and explain very thoroughly everything they were doing. I definitely will recommend your company to family and friends.Thanks from a new loyal customer.
I
They're amazing help!!!! I'm so grateful
I had really bad pipes throughout my home. Mr. Rooter not only re-piped my entire home, but also did it with respect towards my minimal budget! Ken and the guy (sorry his name escapes me), who did the hardwork were fabulous! Every detail of what was happening was explained to me. Quality of work was top notch! They even wore the shoe covers! I could not have had any repairs made without the understanding and genuine concern from Joe! Mr. Rooters angel and mine! Thank you Mr. Rooter!
Patricia Larsen-Goodin
8 months ago
Desiree Rodriguez
a year ago
Knowledgeable, competent and very professional!! Excellent customer service on the phone and in person!
Gena Scurlock
2 years ago
I've used this company several times and they are reasonably priced and do good work.
The field representative was excellent, and takes pride in what he does.
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