John Leeno

2 months ago

Molly maid is just OK. The first time they were at our house, one of the maids knocked one of my wife’s earrings off the wall and broke it. She said she would tell her boss and they would reimburse us and that never happened. It was a cheap earring so it wasn’t a big deal, just a lack of follow through. They also came to my house a few times and did a fantastic job. Then one time the quality went WAY down and they missed a lot of a basic things. They offered to come back and reclean those areas but we had company so we couldn’t accommodate them to come back. They ended up giving us $20 off our next cleaning.

Additionally, there’s not a lot of flexibility around scheduling. We worked with other cleaners where you could cancel a month if you needed to or reschedule, but they will not allow you to cancel without paying quite a bit extra on your next cleaning. Lastly they charge you an exorbitant amount for your first cleaning which is not something any other cleaning company has done to us.

Betsy Wise

3 months ago

Very thorough. Neatly stacked papers and cleaned under and around them. Vacuumed thoroughly. Dusted. Did nice job cleaning bathrooms. Did not speak English but seemed to understand what I was saying. Cleaned sliding glass door that digs use to get into back yard

Candace J

5 months ago

I have used Molly Maid for the last year. For the first 4-5 months, they did an amazing job and I felt very comfortable with their work. Then another team of theirs came to clean, and the workmanship and cleaning level slid dramatically (and supposedly this was a very experienced team). The first teams' did a thorough 1-1/2 hour cleanings but this new team's cleanings took less than 50 minutes, and they missed obvious things. They also were careless with my belongings, chipping and cracking some unique art-glass objects that in the past had been treated with care. Then, last month, a member of that 'experienced team stole an expensive gold and opal necklace from my jewelry box. They were here less than 40 minutes that day and bolted from my house before I had a chance to check their work. I reported the theft to Molly Maids, who said we take these kind of allegations seriously, however, when I requested that the cleaner return my necklace, they did not respond nor acknowledge the theft. Do NOT trust Molly Maid.

Barbara Hartman

2 months ago

The office personnel were responsive, helpful & customer oriented, and the two cleaners were professional, focused on my priorities and efficient. Great experience, so now I'm signed up biweekly!

Deanna Kawasaki

6 months ago

Gabriella and Diana are amazing! Love these 2 ladies. Professional, on time, thorough and responsible. I trust my home, my belongings and my kids and fur babies around them. They were very flexible in what areas to start with given I work remote, have zoom calls and also have renovation occurring. Highly recommend!

Sundeep Thotey

4 years ago

THE WORST CLEANING EXPERIENCE EVER

I have been using services from other providers(Amazon or Handy) and also from Individuals time and again for my current apartment.
Apart from the fact that this is the highest ever I paid for the similar/better cleaning of this Apartment, Molly Maid is the Slowest and Incomplete/Crappy Job I have ever experienced.

I couldn't find a better word to convey my experience and agony. Especially after the amount of Work I had to do to make my place easier for cleaning by getting moving most of the things to create better access for the job.

I will Never Ever choose their services again. I just want to make sure that I do my part of Responsibility by leaving a Review/Complaint to have the world apprised of my experience.

Ben Bustos

6 months ago

Mary and Maribel are awesome! Been seeing them every month for years. Quality work, trust worthy and always happy or friendly. Forgot helpful. I highly recommend.

Chris Davis

a year ago

I use Molly Maid of East Phoenix and Paradise Valley for monthly cleaning of my residence. They have always done a good job and always kept on schedule even during the worst of the Pandemic. The price is reasonable. I don’t think I could ask for more from a cleaning service.
I am updating this review to give a 5 star rating to Kayla & Stephanie who cleaned my house today. I continue to be very satisfied with everything about this company.

Todd B

11 months ago

The crew did an excellent job with the bathrooms, everything is sparkling white and they truly did work very hard to accomplish this. My only disappointment was they left 15 minutes short of the 2 hours. They did not need to do all the bedrooms, so in lieu of that, I asked if they could do some of the windows and they replied that they only dusted the shades and time was up. What they cleaned was 5-star, but just felt a tad bit short changed on areas they didn't.

Angela Karnes

a year ago

Molly Maid not only provides thorough cleaning but they also walk through with you to evaluate your needs and are excellent communicators before, during, and after their services. They show up promptly with great attitudes and fully equipped to get started on making your home fresh and clean!

From light fixtures to baseboards, from routine maintenance to deep cleaning, they will make your home sparkle!

Kim and Monica are the rock stars who take excellent care of my home and we will have a standing appointment going forward. I was present for the initial cleaning and they made sure I was satisfied with their work (which was excellent!) before they packed up to leave. I cannot recommend them highly enough, ESPECIALLY KIM AND MONICA!

Luke Hagerty

10 months ago

Quality and professional service. Amber & Gabriela (Team #6) were great (even around our small dog and 2 year old son). The house is now extremely clean. Thank you!

Dayna Donovan

a year ago

The first clean was pretty good. They missed some spots, but I figured it was just because it was the first time. The crew that came today did not dust my dresser and nightstand as those who came the first time. My glass shower door is full of streaks, and my floor has dirt spots near the garbage to name a few things. The operator says she doesn’t know when someone can come to redo it. So I’m injured and I’m going to have to re clean most of my house by myself after paying them to do it. Not a fan.

Kami Edwards

a year ago

My daughter hired them to do the stuff I have little time to do (my 3 and 5 yr old granddaughters live with me and workingfull time) in hopes of hiring on weekly basis. Two women showed up that seemed very nice. (I live in a 2 bdrm 2 bathroom apt). Was required to leave $275 cash before they started for a 2 hour time slot, which was the 1st thing they asked about. Told them I just wanted bathrooms cleaned, Apt mopped, vacuumed and dusted. It was beyond horrible. I only have 5 or 6 small shelves and not one was dusted. Only one bathroom was cleaned and it wasn't the one me and the girls use. I cleaned the tub and dusted myse later that same day. They did mop and vacuum lol. I wouldn't recommend to someone I didn't like. Please look for a better company like I'm going to. Pics on Yelp

Elizabeth Williams

a year ago

This company is not organized nor prepared to establish regular services! Do NOT use. Scheduled to be monthly in October and they couldn't clean until after Thanksgiving. Day of the clean I am given a window and they call and tell me staffing issues occurred and they can't make my time. They said they would send a 3 person crew so that it was a shorter cleaning time. Two people show up. They did a nice job so I was willing to look past the issues and scheduled for monthly service. RED FLAG ignored! Today I was scheduled for my next cleaning and given a window of 8-4:30pm (who does a window that is the entire day). I moved my schedule around to be available and I get a call that staffing issues occurred and they can't clean my house today. As if this isn't bad enough, they can't even tell me that they can clean anytime this week. Terrible customer service, business practices, scheduling and commitment to their regular clients. DO NOT HIRE THEM for regular cleaning. They will not honor their commitments and scheduling.

To be clear I was not given the option to choose Saturday for cleaning. The agent on the phone said they “might” be able to clean Saturday but she wouldn’t know until they had volunteers and a schedule. I had company coming and asked if there was anything that we could schedule where I would know that they were going to be able to clean. She gave me no options and just said they couldn’t get to me that week.

Ramona Kleespies

10 months ago

I've been using Molly Maid of East Phoenix on and off for years. I've found them to be responsive and provide quality service. Kayla and Syephanie did a great job on my most recent clean.

LAUREL D

a year ago

I use Molly Maid once a month and they do a lovely job. The crew is always professional and friendly. They also put up with my noisy and playful dogs. I love the extra touch of making tissues into flowers and carefully folded towels. Very nice.

Jean Peed

4 years ago

I started using Molly Maid East Phoenix in November 2018. I signed up for monthly cleanings because I have Rheumatoid Arthritis and I have trouble deep cleaning things like the tub & floors. The team that cleans my home are awesome! Jolita & Candy do a very thorough job and my place looks great when they’re done. I had the chance to meet them after the first cleaning & both are super friendly.

While doing the first cleaning some of the plastic fell off from front of the microwave. They called the office right away, who in turn called me right away. It was a known issue to me so it wasn’t a big deal but I liked that they contacted me right away & I have complete confidence if something else were to occur, it would be handled immediately.

Everyone I have talked to at Molly Maid has been friendly & quick to respond. Scheduling the 1st cleaning was easy & there was no pressure to sign up for regular services when they provided the estimate. However, they did such a wonderful job I called the same afternoon to sign up for monthly cleanings which was also simple to do. ?

Terry Nichols

a month ago

My crew(crew number 1) is terrific we’re like a well oiled machine ?

Chelsey S

11 months ago

I reserved Molly Maid service and they quoted me an estimate of $162-$216 to have my moms house cleaned. They had my card information and charged me $273.50. They apparently had my moms phone number and called her to consent for the extra charge. She said “NO I AM NOT THE CARDHOLDER THEREFORE I CANNOT CONSENT” rather than calling me for consent they went ahead and just charged my card the extra amount of money. Fraudulent and unethical company. Don’t give them your card info!!

Faith Daniels

a year ago

For me , having a cleaning service is a big deal on my limited budget! Because of Molly Maids ....their. completed work. , their promptness, , honesty , attention to detail.. And the enjoyment of spotless house, I will Continue this service! I recommend you... Treat Yourself and Call them! ?✨OH... & if there is ever any issue... just let them know and they’ll. Fix it!!j

Dahn Keil

a year ago

Elia Versa and Perla (Team #1) cleaned my house yesterday. I am very pleased with their excellent work. I was so pleased when I got home from work and saw my sparkling clean home. I will be requesting this team for every cleaning.

Susan Crawford

10 months ago

They are prompt and efficient. They keep us updated if there are any changes (time change, date change). We love Kayla, she is so friendly and knows exactly what needs to be done.

Alonzo Crawford

a year ago

I specifically called because my shoulder is injured and I wanted my shower cleaned. They had missed the bottom of the doors among other places. I noticed and called immediately after to have them come back and finish cleaning it like they claimed to offer. I didn’t receive a call back for 2 days and they could only offer a $20 discount on a future cleaning that I couldn’t get for over a week out because they were booked up. I was able to wipe off the bottom of the shower with one wipe so it was obvious neglect. I will not be receiving that discount because I will not book with them again. So In the end I am forced to pay full price for sub par service. Awesome. They even had the audacity to ask me to give them a review on google when they were done… so here it is.

Jenny Liebl

a year ago

Have had this crew coming monthly for a long time now. Great staff, office staff is amazing if anything ever comes up (like we need to reschedule.. never anything bad!)... always a different set of cleaners which is ok...

Steve Bobbitt

4 years ago

Had Team #3 today, and Margarita and Miriam showed promptly and ready to work. As always, the team did an excellent job. I particularly liked Miriam's diligence in putting things back where they belonged when cleaning the flat surfaces. Margarita did a fabulous job in the kitchen. I have had both these ladies before and they always excel. It's always a pleasure to have them tend to my home. They do excellent work.

Jessica Rose

4 years ago

Molly Maid is great! They provided a quote over the phone and were very clear on expectations and completed the work as I requested. They were on time and completed work in a timely way. I was glad that they told me that if I wasn’t satisfied that I could call them in 24 hours to re-clean. However we didn’t need to since they did a great job. I am grateful and thought their prices seemed fair. I did get other quotes which seemed very high in comparison. Highly recommend!

Jane R Stewart

a year ago

Kim, Monica, and Gabby were professional, speedy, and pleasant. Our home is so clean and smells nice. I would recommend this company to friends. We want the recurring service monthly. Please send them again.

Jim and jane

John Laffoon

a year ago

Kayla & Stephanie did a great job making our bachelor pad clean and nice looking! The service was easy to use and in our price range. Thank you!

Aaron Wix

4 years ago

My fiance and I have been using Molly Maid for about a year now and we are consistently impressed with the service. We always receive a reminder email one business day before the service and then a follow up call one day after the service - both of which are very much appreciated. On our first couple of visits, we left very minor comments for things we would prefer they spend more time on, and they have always kept those things in mind on later visits. Above all else, we are greatly appreciative to how they respond to feedback because it provides for excellent customer service. I definitely recommend their services to anyone who is interested. Also, special shout out to Team #9 (and any other teams who have worked on our home). Thanks!

gail williams-martin

7 years ago

We have a rental in Scottsdale and live in a different state. We contacted Molly Maids and they were fantastic, were able to clean our house the same day we contacted them. They were flexible, communication was timely and consistent. They were very professional, but friendly. Their price was very reasonable. We will continue to use them, thank you for the great service!!

Edgar Sims

5 years ago

Miriam and Betty did a very good job on our first time thorough cleaning on
March 7. They were personable and did what I asked them to do. My only concern is that you mentioned that the cleaning would take approx. 4 hours. They were actually only here for a little over 2-1/2 hours. I would like to continue your service with this team but don't want to get into a situation where they are hurrying to see how fast they can get in and out of here. Again very happy with the job they did and looking forward to seeing them again at 11 am on April 4.
Beth Sims

Natalie Carlsen

3 years ago

I am so glad we called Molly Maid! We wanted to put our house on the market in a hurry and the baseboards needed a good cleaning and our master bathroom shower looked really gross. We have a new baby and were busy with so much more to do to get the house ready, so we needed help, especially with the shower. We tried to remove the mildew stains several times, but they wouldn't budge.

The ladies showed up on time and were very polite and professional. They were sure to confirm what we wanted done and would ask questions as things came up, which I appreciated. They worked quickly and their results were amazing. Our shower looks brand new! And they did a great job on the baseboards. The house looks really clean! Fingers crossed the house sells quickly!

Janice Lewis

2 years ago

The new women did a nice job. I can't lift the mattresses and they made the bed nicely. They were new to using Bono cleaning and waxing but will probably get a better as they use those products. They did a good job of cleaning the wood doors in the kitchen. We were just glad to have them. Hope our regular ladies are back a week from Friday. Janice

Katy Kennedy

7 years ago

I have experienced exceptional cleaning service and only have good things to say about this company! The cleaning teams have cleaned everything to my liking...leaving no stone unturned. The ladies are punctual, bring their own supplies, listen to my requests, treat my furnishings an decorations with respect, and are so kind. I would recommend this company to everyone!! They do a fabulous job for a reasonable price!!! So glad I found them!

Gwendolyn Hill

6 years ago

The women who cleaned my son's home at my request did a very good job considering it was their first time at the home and not that familiar with the home cleaning condition and layout of the rooms. I have returned to Hawaii and not sure whether my son will continue with the services. He was happy with the carpets and floors being cleaned and especially the bathrooms. If not, I will definitely consider calling Molly Maid in again when we are visiting him and his home needs some deep cleaning.

Wendy Sawyer

5 years ago

The ladies do an incredible job of cleaning my 86 year old Moms house. She loves their visits and they are very cautious around her. I would highly recommend the Molly Maids to anyone. I really appreciate their thoroughness, kindness and being on time

mattie ohl

6 years ago

Kurt, the owner/manager, came to the house and went over the services and cost with me. Was able to customize the service to meet my needs. The house was and smelled really clean after their visit. I was inadvertently overcharged for the first visit and they called back the next day and corrected their mistake. I was impressed by their honestly. Martha and Nancy were courteous and professional and I am pleased that I will get the same workers each visit.

Elisa Cunningham

10 years ago

We feel secure about having Molly Maid at our home when we are not there. They always do a great job of cleaning. I like that they call before coming to clean. Very good service! Molly Maid is a great service; they always leave our house clean, everything in its place and all areas and surfaces left spotless! We will continue to use Molly Maid- they are excellent!

Louis Morgan

6 years ago

Molly Maids is a dream come true for me! I call the office to book a cleaning and they always try to work with my schedule. The girls are friendly, efficient and hard working. The house looks (and smells) wonderful when they leave and I'm thrilled to have found this service. I highly recommend Molly Maids and appreciate their service.

Jenni R

4 years ago

We just had service from MollyMaid East Phoenix, route # 4 from Jiana and Teresa. These ladies were fantastic! Their attention to detail and making sure we were happy with the service before they left added a personal touch. All of our baseboards are gleaming and floors clean enough to eat off of. They were friendly and efficient. Great service!! I highly recommend them! :-)

C Dv

4 years ago

I have been using Molly Maid for many years. They always do excellent work, and I have never, ever had any problems with them. I have tried other cleaning services, and none of them were very good for one reason or another. I highly recommend them. And, by the way, I rarely, if ever, provide reviews for any product or organization. The fact that I am posting this I think says a lot.

Felicia Thomas

10 months ago

I use this service once a month and Rosa and her crew do a awesome job.They fast with what they do in cleaning from top to bottom awesome job.I’m so happy I look them up keep up the awesome work ladies

David Efros

3 years ago

Jamie, Elvia, and Haile were friendly and in and out efficiently. They did a good job. The only thing I noted later was that their vacuum did not pick up some visible paper bits in low pile carpet. I would use this team again but would suggest they get a better vacuum cleaner.

Marie M

7 years ago

Love the days the Molly Maids come to my house! They do a great job getting the place super clean! And with dogs and kids that is saying a lot! They have great customer service - very friendly and willing to accommodate a schedule change or special request. I would recommend them to everyone!

Melissa Chick

7 years ago

I was moving and knew I would need help cleaning my old apartment because I am just one person and time was an issue. I called Molly Maid to help me with cleaning my apartment so that it was move-in ready, as my lease stated. They were on time and friendly. Whatever products they used left my apartment looking shiny and new! I was very impressed with their cleaning. They were able to do so in a timely manner as well. I will definitely call Molly Maid again.

Rocky Kenny

6 years ago

Excellent! Had our first 'Deep Clean' yesterday and in just two hours the house was immaculate. We would have spent an entire day cleaning and got nowhere close. Korrine & Corrine are outstanding! 50% of hiring a vendor for our house is not only the service but also the personalities involved... overwhelming YES here! Now on Monthly schedule until our Holiday visitors create a bi-weekly, weekly demand!

Ashley Williams

4 years ago

I needed a deep clean of my house for an appraisal. I had never used Molly Maids before. I requested an estimate online and was contacted very quickly via phone. I scheduled my cleaning for a Monday morning and was told that they would come between 8:30-11:30am. It would take anywhere from 1.5-2.5 hours for two cleaners to clean my house (only 1350 sq ft, 3 bedroom, 2 bath). I had my appraisal at 2:30pm so I thought that would work out perfectly, time-wise! I was so excited. I specifically asked that they clean my baseboards, fans and spot clean walls and doors, stuff I normally don't have time to do. My house was otherwise very clean. I was told that they charge $86/hr for a one-time clean, which I thought was crazy expensive but since they are professional house cleaners I trusted that it would be worth every dollar. Well, it wasn't. They didn't show up until 2pm so my house was a mess when the appraiser got there (stuff on counters because they were cleaning). It probably would have looked better if they hadn't come at all. And $215 later, I came home to dirty baseboards and doors. The few things I asked for!! Then I call to complain and they say that they never guarantee a time; only a day. And that they had staffing issues that morning. They did give me a $20 discount on the cleaning. Well, here I am, unhappy -$195 with dirty baseboards. Unfortinately, I will never use them again. Let's hope my home appraisal goes well!

Justin Parker

2 years ago

Misty and Marilynn made our home feel like home again. Walking in, it felt as if we just moved in. Fresh, spotless. These two women were kind and worked diligently and professionally. I will be hiring them again! And I suggest you do as well.

Vickie Good

9 years ago

I began using Molly Maids about a year ago. I like the flexibility that Molly Maids offers. I have a set team of girls that come every other week. However, if I need to add an extra clean or change my day for that week, they can usually send a team out when I need them. They call the day before the clean to let me know what time to expect them. They always call if they are running a little late. They stand by their cleans making sure that you are a satisfied customer. I would recommend (and have) them to friends and family.

Patricia Roski

6 months ago

I am always happy to come home to my sparkling clean home . The ladies that come are delightful and professional.

Alor Steeves

5 years ago

We have been using Molly Maids of East Phoenix for the last 3 months for both our Scottsdale properties. We have been more than happy with the service we receive and would highly recommend them. Each team has done a spectacular job in keeping our homes spotless.

N Panthofer

4 months ago

Cleaning was thorough and complete. They took their time to to do a deep clean.

John Shumaker

6 years ago

The Molly Maid team has been reliable, friendly and efficient ever since we engaged them in early 2015. They are almost a member of our family! And the professional staff in the main office are easily accessible, flexible and responsive when we run into scheduling issues. A+ for all!

Lauren Sweeney

4 years ago

I love the team who cleans my apartment! Worth every penny for this splurge. The women do a a GREAT job. They even got the hard water stains off of my glass shower door!! I was so impressed! The blinds and baseboards are always done as well!! It is so nice to walk into a clean apartment and not have had to lift a finger!

Russell Bessette M.D.

4 years ago

We have had Molly Maid for years in several states. However, the Route #2 team of Jolita and Janera are the best we have ever had. Their attention to details and their pleasant attitude makes them a pleasure to see.
We really want to see this team every two weeks they are great.

Joni

4 years ago

Highly recommend this company and the fantastic girls (Veronica & Michelle of team #9) who made our home look spotless and brand new! They are professional, friendly, dedicated, and extremely talented at what they do! Thank you Veronica & Michelle for your hard work!

Allie Brazas

a year ago

Kim & Monica did an impeccable job on our home! They paid immense detail to everything we asked and went above and beyond our expectations! Thank you so much Kim and Monica, you guys are absolutely incredible!!

Jacob Strick

4 years ago

This is my third time using Molly Maid. They do an excellent job for a fair price. They send a team of two so they get twice as much done in the short time it takes to clean the entire house. I would highly recommend them to all my friends. #3

Mary Debnam

6 months ago

The ladies do always do a wonderful job, listen & do what I want done.

Alex Harris

3 years ago

We’ve been using Molly Maid for years to clean our busy household of 5. They do a great job making our house clean. Floors, dusting, bathrooms and kitchen, they even change the bedsheets!

Samantha Lieberman, DVM

10 years ago

The teams have come to my house twice, and have done a great job both times. Every inch of the home is clean, and I love the way it smells after they're gone.
My only concern is that BOTH times (100% of the time so far...), the teams have arrived over an hour later than the time they were scheduled, and both times I had to call the office to find out where they were already. I would just appreciate a phone call if the team will be late so that I can plan my day accordingly!

Paul Swaekauski

3 years ago

We have used them to help with my infirmed mother-in-law. They are always courteous and happy. Helpful and work with us on what to be done. Generally go above & beyond- even cleaning the stove & making the beds! Thank you Molly Maids!

ZT

3 years ago

I paid for a move out cleaning. When I called and spoke to their rep I asked if they clean both the inside and the outside of the windows and they said no, only the inside as far up as they can reach with a 2 step ladder. They said they would dust everything. They either didn't clean my inside windows or did a terrible job. There were many areas where dusting was missed. When I spoke again to the reps to let them know the issues they told me they would talk to a manager before billing me. Instead a manager never called and they just pushed their billing through. I would not recommend this place.

Roger Vartanian

3 years ago

We received twice monthly service from their #1 team of Elia, Maria and Elsa and these ladies do a first class job of our entire home.
My wife and I both work from home yet we barely notice they are hear.
Thank you ladies you should be proud of the job you do!

kallyn barkey

a year ago

They have been great with their service. I wasn’t satisfied with the initial clean and they actually sent out a crew free of charge to correct areas that needed more. I really appreciate this service and they are very responsive and professional and trustworthy.

Paula Davis

5 years ago

Lived in my house for 13 years maybe deep cleaned it twice even though it wasn't dirty to the eye baseboards Etc really needed to be cleaned, blinds, window frames and deep cleaned bathrooms. they sent 2 girls they were ( who are absolutely professional and pleasant) there for 3 hours did an absolute amazing job cleaning my house making it look move-in ready would use them recommend them refer them anytime

Cathleen Smith

2 years ago

The ladies at Molly Maids have always take such good care of our place. Whenever we need to add anything to our cleaning schedule or areas they have always been so accommodating.
Thank you Team 5!

Ti Wagg

11 months ago

Glad to have Team #1 cleaning my condo. They do a good job and the price is reasonable

Jack Weberg

4 years ago

I've been using Molly Maid of East Phoenix for about a year now, and I have always been pleased with their work. I would recommend them to anyone who is looking for a house cleaning service. Today's team was #6 Jamie & Maria

Jen nifer

6 years ago

We are having a house full of guests this weekend, so we decided to recruit the assistance of professional cleaners. I'm from NY and really wary about security-related things -- especially when it comes to giving someone access to my home. I was able to be home for the first initial cleaning and was not impressed with the cleaners. The older woman was sweet and professional, but there is a significant lack of customer service. They didn't introduce themselves and stood silently when I opened the door and welcomed them in, there wasn't any explanation of what their process would be, didn't ask any questions about the home, and I felt like I was intruding by pointing out a few things before they started (i.e.: how they wanted me to handle the dog and the area near his cage, pointing out an area of the floor covered with party supplies for the weekend). I'm not expecting exemplary customer service, but basics would have been appreciated. I kept moving rooms to work so I would stay out of their way, and repeatedly heard things clanking, dropping, slamming and falling. Nothing appears to have been broken, but many things had clearly been knocked over and returned to their spot. If that is how careful they are when a new customer is sitting in the very next room, what would this look like if I weren't home?? I don't have confidence in continuing this service long-term or granting them full access to my home if I couldn't be here.

Edgar Yanez

6 years ago

our company works with molly maid several times a week . they are great at what they do. they are experience workers , fast friendly and also affordable. we recommend them for any clean up job you need! big or small. thanks Molly Maid

Tony Abate

4 years ago

Absolutely terrible, go elsewhere at all costs! They took my money, did nothing, and won't respond. This is a scam.

We recently bought a new home and wanted it cleaned prior to move-in. We weren't completely satisfied with our current cleaning service so we decided to try a new one. We scheduled an appointment and made very clear exactly what we were looking for: Window sills cleaned, walls wiped down, baseboards cleaned, kitchen thoroughly cleaned. They assured us they would get all of this done.

They showed up late, stayed for only two hours, left their invoice, and literally didn't clean a single thing. Like really, nothing was touched. I emailed and called and finally got through to Melinda Bryant. I asked for a refund as we had now moved in and the entire purpose of this cleaning was lost. I told her I had already scheduled our old cleaning service to clean the house. I told her I had to pay someone else already to get the kitchen fully cleaned. I told her we had to clean the walls and baseboards ourselves because we needed to paint. She refused, telling me that they have a guarantee that we agreed to when scheduling the appointment that says they'll send out another crew to finish the job. After much back and forth, I finally caved and agreed to have another crew sent.

They were once again late, staying for about two and a half hours this time. Window sills, floors, fireplace mantle, windows, fans, you name it and it was still dirty. I've had cleaning services for several years now, I know what it's like to come home to a professionally cleaned house and this was absolutely not it. I'm not talking about a little dust or a missed spot on the floor. I'm talking about nothing looks like it was even glanced at by them. You literally cannot tell whether anything was done. They claim they cleaned, I have pictures showing otherwise.

I called and emailed again, sending pics to show. They told me they've been out twice and will not be coming again. I said that's fine, I don't want you anywhere near my house again so I'll just take my refund. They refused. They charged my card (more than the invoice they had left) and have since refused my emails and phone calls. This is not me being anal retentive about a clean house, this is a service I paid for that was never performed and a company that is keeping my money despite having done no work for it.

This is a scam, plain and simple. It would cost me far more to take them to small claims court and they know it. They know there's no recourse for me so they know they can ignore me and keep my money. All I can do is write this in hopes that some other person will see it before contracting these thieves.

Kristina Krohn

10 months ago

I have been using Molly Maids for about 4 months, last team being TEAM 7! wonderful experience!

Michelle Jewell

10 months ago

You know in Disney movies how when Cinderella cleans the house makes that ping sound? Your house will ping after Molly Maid comes. I have a toddler and was anticipating that they would do the best they could with the mess I had left but not expecting much. I came home from work to WOW!
I had the best weekend ever; able to enjoy my baby and have fun because Molly Maid took care of the cleaning. They are awesome!!!!

Jessica Medina

4 years ago

What a pleasure to re-hire Molly-Maid on my move from Chandler to Scottsdale! The team of two (Elia & Viana) came in time. I showed them the home & they easily understood the directions. They were busy all the time; cleaning, mopping and changing sheets etc. At the end the house was sparkling clean, looking like a model. I would highly recommend them for house cleaning without reservations.

- HARI PURI

Niki Bowen

a year ago

Nancy and Jenna did an awesome job! Thank you so much for your attention to detail! My house looks beautiful! :)

Becky Karnsund

6 years ago

This is my second negative review in my life, but I just have to share this this time. We are putting our 4000 sq ft home on the market today and wanted to give my house a good cleaning. I felt the price was high with Molly Maids, but decided to go for it to make sure it's cleaned well. Well, now I'm left with streaks on my oven door, hairs on my toilet seat, dirt ALL over carpet, and streaks on tile. Turns out their vacumm was broken. They told me and knew it, but didnt go back and redo when i offered mine (which is strong) and told them I could see dirt everywhere.

The baseboards in bathroom were not done either... still full of hair and grime.lo

At one point, when they said they had finished upstaira, I told them the wall ligjts were still all dusty and asked if I could borrow their duster (which was terrible). They smiled and said sure. I thought they would offer to help me clean them:(

I could go on.

To top it all off, one lady was a newbie and in training, so half the time the other lady was teaching her. She told me her normal partner wasnt able to make it and that it would have gotten done twice as fast without her. They took 2 hours extra (5 hrs), which I paid for of course (paying for her training and got a dirty house in return).

I have pictures and am trying to contact company, but they are closed. I now have to redo my whole house on my own cause realtor is taking pictures today. I feel a little devastated. Not going to use Molly Maid again. Will leave a couple of pics as examples of dirt u found when they left.

Bessie Ward

5 months ago

General housecleaning was very well-done. I am extremely pleased.

Lillian Williams

4 years ago

I had team #3 Molly maids. They were amazing. Very pleasant, detail cleaning, and very professional. I would refer Molly maid to others, and tell them to ask for team#3.

Smokers Tees

4 years ago

Am so happy. Paid for a maid to clean her house for my granddaughter's birthday in Phoenix. She is so happy with their work. She chose Mollie Maid, the team of Jolita and Janira came on time, did a fantastic job, I would call them again.

Cathy Glover

7 years ago

We have been using Molly Maid of East Phoenix and Paradise Valley, for the past year. We are very pleased with their service. They are friendly, professional, thorough, on time, and dependable. We highly recommend this company to anyone looking for cleaning assistance.

cleva ault

9 months ago

The last 3 times they were out it was awful. I can wipe down my counters and tubs with a dry towel myself. quality has gotten worse and worse.

Donald Carter Jr

7 years ago

Molly Maids of East Phoenix Scottsdale Paradise Valley is SUPER GREAT! We have been having our home cleaned weekly by Korina and she doesn't miss a spot! Would highly recommend her and the company!

Jemeille Ackourey

3 years ago

My team, Elia and Maria are the best! They are thorough and attentive to details. They are pleasant and wonderful with my dogs. I would recommend them without hesitation.

Debbie Doran

2 years ago

I highly recommend Molly Maids of East Phoenix and Paradise Valley. They are professional, reliable, and easy to work with when I need a schedule change. They do a excellent job cleaning and are in and out within one hour.

Nikki G

3 years ago

Absolutely appreciate the great work Ashley and Theresa did today! these two ladies were wonderful and pleasant at and left my home sparkling!

Please let me have these two back again!

Judy Schroeder

10 months ago

The team were excellent cleaners; I would look forward to having them back for my next cleaning.

THE YANKEE

4 years ago

First time I've used Molly Maid, the experience was hassle free and the job Michelle and Vanessa did was top notch. Would definitely recommend to others.

Larry Matejka

a year ago

We were very pleased with Jenna and Theresa and will try to arrange for them on a monthly basis in the future.

Laurel Roach

4 years ago

Consistent, reliable and detailed cleaning service is so hard to find, and this team is awesome! The owner is personable, attentive to their customers needs, and truly cares about doing a good job. Highly recommend!

Tanya Pry

4 years ago

Team 3 -- Margarita and Mirium did an outstanding job! The house looked, smelled and felt so clean and beautiful when they were done! Thank you so much!!

breona hall

4 years ago

The lady who greeted me at the door was not pleasant at all. I asked for information about what MOLLY MAID is about and how the job works, she proceeded to just handing me an application and asking me to fill it out. I did so, and after the half hour of writing another lady informed me that it is a monday-friday job full time.. Very misleading from the job posts online saying that there is part-time work.. All the lady had to say was I forgot to say that. They were so unprofessional and I would never work for them after my encounter and if that is how the people that hire the workers act then I will for sure warn my family and friends to watch out for what the workers are like.. Horrible.

Jim Dickey

2 years ago

A little late but called and revised arrival time. Very professional and efficient. Arrived with appropriate PPE. Did a great job. Would recommend MM services to anyone.

Kathleen Fingerhut

4 years ago

Vicenta and Vanessa did a great job, team #9 is the best! My fridge, oven, and cabinets needed deep cleaning and they are excellent now, thank you.

Jim Berry

10 months ago

They listen! They remember, they know home and families.Team #1, Elia, Perla, and Versa are the best!

Steve Burch

4 years ago

Margarita and Miriam our outstanding! Diligent and comprehensive they are great examples of Molly Maid service. Very pleased!

Eboni Rogers

a year ago

Kim and Monica were professional and thorough as they cleaned my home. I would definitely use them again.

jrestandard

8 months ago

Team #1 of Elia, Versa and Dersi did a great job!

Beth Udisky

3 years ago

We had a new team today of Marilynn and Misty. They were awesome and did an AMZING job. Best team in a few months

Anne Leppo

3 years ago

Molly Maids are professional and did an Excellent job
I would recommend them Highly to anybody who is looking for a reliable and excellent & thorough cleaning job! Thank you!

Karen Lisko

3 years ago

Misty and Marilynn of Molly Maid were incredibly detail-oriented and friendly. Cleaning day is our favorite day!

Nanette Bonds

3 years ago

Marilynn and Misty are really great! They are polite and professional and always do a thorough clean, even of the patio!

Patricia Valentino Maggiore

4 years ago

I really recommend them i have team 8 with Michelle and Karen they are very polite, honest, and trustworthy they so a great job cleaning.

Susan Padesky

5 years ago

I really enjoy having Molly Maid the are always friendly and you can trust them around your house
The really work hard. I strongly recommend Molly maid

Jerome Hovey

a year ago

Being single I thought I was doing a fair job. They came in, were fast and efficient leaving my home cleaner than it has ever been. I’m on their schedule.

Sarah Smile

2 years ago

Most of the visits a thorough cleaning is done. Have been a few instances of poor job in bathroom but overall satisfied.

Gregory Bell

a year ago

They did a wonderful job cleaning, to my embarrassment, was a very messy apartment.

Lee Poteet

3 years ago

They're very thorough and it frees up a lot of time for other things. Team #3 (Cystal & Velvet) does an outstanding job.

John Fleeger

2 years ago

The maids were prompt and worked steadily through the morning. Top quality job. They know their business.

Kathy Hall

a year ago

One of the things that I like about the girls is that they are outgoing. Not robots who do not talk to you.

Amy Olguin (Mimi)

6 years ago

They were fast and efficient. They could have been a little more thorough. The ladies were very friendly and polite. They took and followed instructions well.

Megan Neighbor

6 years ago

The ladies did a very thorough job and completed the house in a timely manner. I'm impressed and would highly recommend to others!

Jill Kozinn

a year ago

Kim and Monica...just left ...They were the best!!! They did a wonderful job and were very personable...Thank You!!!!

Donna Dubsky

5 years ago

Highly professional staff. My house has never been cleaner or smelled better. Strongly recommend their services.

Pat Robinson

4 years ago

First time using service. Was very impressed. Friendly professional> The Team I had today was #3. Want to schedule service on regular basis

Dian Mladendf

a year ago

Kayla and Stephanie were friendly and professional and had great attention to detail! Thank you!

John Fleeger

a year ago

They always come the day they are scheduled and it's so nice to come home to a clean house. Prices are fair

Anthony Miceli

a year ago

The team was great so professional and my apartment has never looked better!

Team Lattice & Co.

2 years ago

This was my first time using a house cleaning service. Great experience! Great prices! Signed up for a year!

Carol F

3 years ago

We’re always pleased with our #1 team; Elia and (usually Maria) today Elvia:)

Barbara McBain

6 years ago

We have been extremely pleased with our team! They are always on time, very pleasant and thorough.

larry lasky

a year ago

Your employee's were wonderful on time and did a great job for a good price

Donna Murgatroyd

4 years ago

Miriam and Margarita (Team #3) were fantastic! Everything looked ?. Thanks so much....Great job!?

Greg Cathcart

a year ago

I used Molly Maid for the first time recently and thought that they did an excellent job.

gerardo ceronayala

9 years ago

molly maid hire ilegal aliens, dont support then, the owner of this frainchise, make this ilegal aliens work like slaves they work more than 15 hours a day he dont pay no benefits and he only paid minimun wage

Francis X Wiget II

4 years ago

They are reliable, flexible, and follow directions well. Team #3 keeps my place clean for me.

J Brian

2 years ago

Customer for several years now; they do a good job and they are responsive in regard to any issues.

James Palecek

4 years ago

Jaime and Veronica were very friendly, and they did a great job...the place looks great!

Kittridge Compton

3 years ago

I don't have to clean anymore! That deserves 5 stars. Love you Molly Maids!

Sean Parker

4 years ago

Team 4 Corina and Teresa were great, my house was really clean

Dorcas Scott

9 months ago

The Ladies were on time and very professional.

Douglas Landay

3 years ago

Molly Maid does a great job consistent and affordable. Give them a try.

Bertie Green

5 years ago

Fantastic service. Both the field employees and office staff are friendly, efficient and prompt.

David Myers

3 years ago

I am very pleased with my team, fast, efficient and high quality.

Tanya Marie Gallegos

10 years ago

Nice, friendly staff. I would highly recommend Molly Maid of Paradise Valley for services!

Ashley Kunihiro

2 years ago

Team was great and my house looks amazing.

harvey siamon

6 months ago

Nice friendly people.

Gina Reynolds

2 years ago

Professional and timely service. A++ Experience. Highly recommend. Thank you.

BEAGLE Freak

a year ago

when we get our regular lady everything is awesome

Ann Florance

a year ago

I am very happy with my service. Friendly and helpful!!

Dana Henry

6 years ago

The staff is always courteous, professional and kind! Their work is fantastic!

Denise Glasrud

5 years ago

They did an outstanding job. Every little detail was cleaned.

STEVE WEIR

4 years ago

Elia & Mayra did an excellent job on our house

Joseph Gross

4 years ago

Margarita and Miriam did a fantastic job today!

Lorraine Rhoads

4 years ago

Team 2 is great. Thanks for all the hard work ?

Jenn S

6 years ago

Maids On A Mission!!! Never been dissatisfied!! Molly maid is horrible!!!!

LJ Liu

4 years ago

Their service just made me bought a iRobot 980

Ann Cullan

a year ago

The cleaning crew does a great job.

Tara D’Onofrio

2 years ago

Pathetic. Over charged. Do not recommend. Yes

sheila c

2 years ago

Dependable, fast and willing to help with special wishes

Angelica Villicana

4 years ago

Team #3 is super efficient and fast!

Neta Faynboym

4 years ago

The team did a phenomenal job!

Dan Smith

4 years ago

Very detailed and thorough, Wow !!!!!!!!! Team 2 Awesome :)

Kris Springman

a year ago

Friendly , fast and efficient.

Joe Fortunato

6 years ago

Quick and thorough. Great job!

Deborah Buchman

6 years ago

Lisa and Mel with friendly and efficient.

Larry Fain

2 years ago

On time, cheerful, and willing workers

Sandra Milosavljevic

9 years ago

Spring cleaning was detailed and efficient.

Roberto S

2 years ago

Great cleaning company.

Zulema Hokanson

2 years ago

The service is twice a month.

Roberta Walenta

6 years ago

Great

Donna Smith

6 years ago

Thorough, speedy and dependable.

Scott Mayes

3 years ago

Great service

gwen soule

2 years ago

Very expensive

Matt Whelpley

3 years ago

Awesome service

April Lea

a month ago

I am getting ready to sell my house and needed it nice and clean for pictures to be taken.

I had team #9 Jesus and Daniela clean my house and they did an amazing job.

They showed up right on time and did an excellent job. My bathrooms look spotless and my floors are now picture perfect just like I wanted.

My house smells clean without overly harsh chemical smells and it was just exactly the help I needed.

Debbie Thacher

a month ago

They are the only ones who clean our home

Sandy Wilner

3 weeks ago

No matter if you do an occasional clean or a weekly clean this is the right company. All the teams are consistently excellent. They listen to what your particular needs are and meet them. I had a post construction clean and you would never know my house was once a dust bowl