Maid Complete

Hired this company for a move-out cleaning. The representative who scheduled the 2:30pm job calls to inform us that their assigned cleaner is running late- says they should arrive no more than half and hour. The cleaner assigned to my home was over 2 hours late, not a half an hour. It’s quarter to 5pm and the young lady apologizes and seemed ready to start the job only to find out an hour in and not much cleaning done- she informs me she needs to leave to pick up her partner to help with the job, apparently. She leaves and doesn’t arrive until after 6pm with no partner. Two hours later the downstairs is no where near finished and she still needs to do the upstairs etc. Came to find out she had left again without notifying us- she leaves our garage door open and arrives back acting very strung out. At this point we are exhausted because it’s after 8:30pm waiting for this cleaning to be finished. Our move-out service is clearly not going to be completed with in the next hour and I’m not going to allow this to drag out any longer. Obviously this employee is unprofessional and given the time as it’s so late in the evening, we ask her to leave. Overall, this service was a dumpster fire and I’m very disappointed. Money and time wasted!!

They were on time. They were here for about 8 hrs, as one was in training. It was the worst job I ever had. I found dust so many places that should have been cleaned! I would not hire them again . It was not cheap.

At the beginning things worked smoothly, we had a bi-weekly schedule and we loved out cleaner. At that point we only had to deal with Maid Complete the one time on our initial booking. After about 4 cleanings we were vacant from our home for a month and delayed our next booking there so. This is when things came off the rails.

Unpon returning home, the week before Thanksgiving, the person who was not our original maid did not show up. Ok no problem, stuff happens. We then asked for another cleaning after Thanksgiving. The earliest they could get us in was 2 weeks out. We requested to have our original cleaning lady come to do our house and they said that they would do that for us. I called a day before to confirm because they never got back to us and they said it was a new cleaning person. Which was a problem because we needed to leave the house before the new crew arrived and we don't trust random people all throughout our home so we had to cancel. Due to the mixup and their previous cancelation they did not charge us a cancelation fee.

We re-scheduled for a few days later and planed to be around for the new cleaning crew. They did not show up.

This company is simply a middleman for independent cleaning services to get bookings due to their reputation and marketing. We Imagine they do little to no vetting and their booking process of cleaning personnel is not very reliable, especially at short notice.

With all of the inconsistencies and lack of communication about our needs, we decided to move on from this company.

They were gracious enough to not charge us for any inconveniences and therefor I am inclined not to give them the worst rating possible.

OMG - Do Not Use These People!!!

They have virtually zero contact with the people that come to your home. They are hired in blind interviews and send on jobs, into people's homes without Ever having met the people they work for.

Shane in the office is super nice, however; he's not the one that does your house. God forbid you have an issue and you get to deal with Dennis the manager. What a total jerk!! They ran my card for charges
2 1/2 months after I cancelled. When I called Dennis to discuss the issue he decided to hang up on me. Finally I received credit by going through my card company and 2 weeks after that was resolved, they did another charge on my card which I again had removed by contesting with my card company.

Do Not give them your credit card as they feel they have a right to charge it whenever they want, for any amount they want, without ever contacting you. Buyer Beware! Watch you statements, Dennis is total SLIME!!!

In case your wondering what a full house move out cleaning with all of the added extras gets you , see pictures. Absolutely 0 effort put into the floor dirt everywhere stains, Looks worse than before they touched it. Called into the service department and they told me there is nothing they can do because they spent enough time cleaning my house. Will never use again

We have 2 rental units in Tempe that ASU students rent. After they move out for the year the places can be an absolute disaster! We always call Maid Complete to get everything into tip top shape for the next renter and they never fail to impress us. Would highly recommend them. The one time we thought they missed a spot in a bathroom they were very apologetic and sent the cleaner back the same day. It’s hard to find that level of customer service nowadays.

Erin and Karen did an amazing job! They were on time, professional, friendly, and made sure even thing was perfect. I noticed after they left that they made sure that even the smallest details were addressed. They are fantastic and are the only ones I want to clean my home.

I am in love with them. Our 10 and 15 year old daughter are allergic to dust. So when we were moving in to our new house we needed it cleaned before moving in. I Called maid complete and they did a fantastic job. I am gonna hire them again if i will get a chance.

I recently purchased a rental apartment and my agent recommended me to maid complete. The entire process was flawless from booking to cleaning. The apartment was a bit of a mess due to the last owner but the cleaners did an excellent brining it back to shape! I highly recommend Maid Complete to anyone who's looking for a cleaning service.

Excellent service, very professional and fair priced. I had them come and clean my rental property after a former tenant left a terrible mess and after the team at Maid Complete Phoenix was done the house looked great and was rented back out within the week. If you are looking for a great cleaning service then give them a call, you will be glad you did

Having recently purchased a home in Phoenix, I was looking for the best cleaning service in town to perform a move in cleaning. Calling Maid Complete was the best decision I ever made. Joanna and Maria were very detailed in their cleaning. They had my new home sparking. Thank you so much.

I've tried them ALL and Maids Complete is by far the most dedicated to customer service company I have ever had the pleasure of doing business with. Scheduling can all be done online at YOUR convenience. 5 stars for sure.

I would not recommend this company at all. I paid $300 for a cleaning and the floors were still dirty, things weren't dusted, countertops were the way I left them. Plus, they were supposed to be at my place in the morning; I came home from work at 4:30 and there was still someone here with the job half done! I was having company that evening. I complained and got a second cleaning that was just as worthless as the first. AND, I was told they'd be here in the morning. Again, I came home from work at 4:30 to find them still here. They also won't refund all of my money.

My Mother’s house needed a deep cleaning and she is so happy with Maid Complete. Yovanna’s crew left the house spotless!! We highly recommend this company, thank you Yovanna!!?

Best experience ever!! The online booking was so easy . They arrive like clock work every week. And they do a fantastic job. Every one I have met that they have sent out couldn't be any nicer . Have recommended them to my family and friends.

I was in desperate need of a local cleaning service for my elderly Aunt and Uncle out in Phoenix and this service popped up on Google... I couldn't be happier and my relatives just raved about the great job they did. I'd recommend Maid Complete to anyone in the Phoenix, AZ area. Top notch and professional!

The man they sent to clean my elderly grandparents home repeatedly stole jewelry and cash. Despite video evidence of them stealing, the company did nothing to resolve the matter. It is awful that they hire such people who prey on the elderly like this. Shame on them, think twice before hiring them.

I use Maid Complete every month for my rental unit in Scottsdale. Very easy to deal with, great cleaners and amazing customer service.

Ebony and her team just left my house - they did a fantastic job! Everything smells and looks bright and shiny! Thank You
Lori Houska

I wish I knew about them sooner. Recently moved out of my apartment and they did an amazing job on such a dirty place. I got my full security deposit back!

Horrible. Two people were supposed to come and do extra construction clean up. Only one came and couldn't begin to do what was needed. She had already done another house that was larger than she was told and she was tired. I wouldn't use them again.

Hired Maid Complete to clean my place, excellent work! Very clean and will use their service again. Recommended.

I used these guys to clean my AirBNB rental and they did a fabulous job in very short notice. I Will definitely use them again.

They just finished my house cleaning They were even able to stay longer to finish everything I needed done at a very decent cost. Highly recommend

Ebony was very thorough in the cleaning service she provided. She did a wonderful job.

I would give zero stars if I could. DO NOT HIRE THIS SERVICE. THEY ARE KNOWN THIEVES. THEY TARGET THE ELDERLY AND DISABLED. MANAGEMENT REFUSES TO TAKE ACTION. YOU HAVE BEEN WARNED.

Maid Complete is by far the best in the area! Knowledgeable, professional and thorough, you won't be disappointed!

They are very friendly and do everything right

Did not use.