Description
Look to Emergency Air Heating and Cooling, a leading full-service HVAC contractor in Chandler, AZ and the Phoenix metro area, for residential and commercial heating and air conditioning services. Our goal is to be acknowledged by the community and the industry for our ethical and professional practices. Our experience and great prices allow us to provide Chandler and the surrounding areas with fast and reliable HVAC service. — Don’t forget to check out our financing options! We have an A+ rating with the BBB and have been given the Super Service Award from Angi for our customer service excellence. Look to our reviews to see how much our client’s value our work.
SERVICES
A/C system maintenance, Heating system maintenance, HVAC system maintenance, Install AC, Heating system installation, A/C system repair, Heating system repair, Repair HVAC, HVAC duct & vent cleaning, Ductless heating & A/C services, HVAC system repair, HVAC duct & vent installation, Install thermostat, HVAC duct & vent repair, Thermostat repair, Thermostat installation, A C Units, A/C Systems, Ac Specials, Air Circulation, Air Conditioner Financing, Air Conditioning Financing, Air Conditioning Problems, Air Conditioning Repair/ Replacement, Air Conditioning Specials, Air Conditioning Units Serviced, Air Cooling, Air Duct Sealing, Air Duct System, Air Ducts Checked, Air Filters Replacement, Air Handler, Air Humidifiers, Air Purification, Coil Cleanings, Commercial & Residential, Commercial Boiler Repair, Commercial Furnace Repair, Commercial Spaces, Complete Replacements, Cooling Equipment, Duct Leaks, Electronic Air Cleaners, Emergency Heating, Fan Motors, Full Installations, Gas Leak, Health Checkup, Heat Load Calculation, Heating And Cooling Systems, Heating Issues, Heating Problems, Hepa Filtration, Home Air Conditioning, Home Evaluation, Home Maintenance, Humidity Control, Install Commercial Heating, Large Repair, Leaky Air Duct, Maintenance And Tune Ups, New Ac Equipment, New Ac System, New Ac Units, New Air Conditioner Units, Periodic Maintenance, Preventive Maintenance Agreements, Regular Maintenance, Repair Job, Routine Inspection, Routine Maintenance, Tune Ups, Unit Replacement, Uv Light Treatment, Year Maintenance, Cleaning, A/C filter replacement, Installation,
Reviews
Gerald Largo. Great service and thorough!
Tannis Land
11 months ago
Lorenzo was great. He was very professional, courteous and quick to diagnose our issue.
Amanda Barker
11 months ago
Good customer service. Thorough work. I'm happy we called them. Lorenzo was a great tech to work with.
Roger Petersen
4 months ago
They arrived at the time they estimated. Did an inspection of the system and were done in a timely manner.
Grace Lu (Coach)
5 months ago
very professional service, went above and beyond the normal requirements and cleans my condenser unit
We recently had Emergency Air Heating & Cooling install a beautiful new Carrier central A/C system in our home in a little less than a day. Technician Robert Patrick and installers Jerardo and Andy and drywall guy, Danny, were all extremely professional, courteous, and efficient. The crew arrived exactly on time on the day of installation, setup the new equipment for installation, removed all the old equipment and installed the new system in a most efficient manner. Due to the size of the new system, the access opening to the attic needed to be enlarged and the modifications were completed perfectly without leaving any damage or mess. All our questions were answered, and the operation of the new system was clearly explained. We could not ask for a better contractor for delivering everything we wanted, asked for and what they promised.
Jon & Carol Wright
2 weeks ago
Ryker was competent and knowledgeable. I enjoyed his explanation of what he did and what the results were. I learned what I can do to extend the life of my AC unit. Thanks Ryker.
Darren Chapman
a month ago
EAH is very fortunate to have such a fantastic representative like Jonathan for their business.
Michael came to do a standard A/C checkup from our agreement with emergency air and took time to explain to us about the benefits of electrostatic air filters. We decided after a little while to order them and he was able to set everything up quickly and took time to repeatedly explained the terms and conditions to us.
Tailored u Malin
5 months ago
Extremely happy with the emergency air! All the techs were professional and friendly. Shawn and mark had my new unit installed in 2 hours. Russ diagnosed the problem with my hvac unit. He was very informative and explained all of my options. Highly recommend emergency air!
Lynette Jennifer Green
2 weeks ago
Thank you Scott and Emergency Air Heating and Cooling! Fast and friendly people and service. From the time my a/c went out, the service call was scheduled and completed in less than 18 hours.
cyndia chambers
2 months ago
I recently purchased a new AC unit for my rental property. Emergency was notified in the morning, came out the same day and found the problem. My experience with home repairs has been awful and taken weeks. This problem was resolved the same day especially in HOT Arizona.
Russ was great! Thanks for the service sir!
Joe was as courteous and efficient as usual. A fine representative of a great company.
Impregnate Me
a month ago
My AC unit went out, and they came and fixed it the same day. And their prices were cheapest compared with other companies. I'm definitely will go with again.
They came quickly during a heatwave, were easy to work with, and knew their stuff. They will now be my #1 choice in the Valley.
John and Chris Gossett
7 years ago
Darren was amazing! He came in and quickly resolved our issue! He treated us with respect and answered all of our questions. He was thoughtful and made sure we understood everything.We are new to the area and were quite overwhelmed with this sudden AC issue and Darren was fantastic!We would definitely recommend Darren and Emergency Air!
Barbara Brooks
5 years ago
Caleb Garner was awesome. He was so patient, answering my myriad of questions and truly hearing my concerns and limitations. He did not rush me. The final outcome resulted in a win win. I got what I needed and the company gained a loyal customer. This is a reputable company.
Carol Farwell
4 years ago
I just had my air conditioner installed today!! My technician was Mike Heydron he explained everything and I felt I was getting a very good deal. Mike even sold a unit to my friend and I had Mike look at my. Mom’s unit and he will be her service technician now as well. Thanks for a great experience!!
Franciana Tertulien
2 months ago
As my technician was on his way, the company notified me and let me know who my technician would be with a picture attached, next when my technician arrived, I was approached by a sincere thank you for my service. I was humbled and thankful. My technician was sweet, caring and nice. Thank you for your time and impeccable service.
Scott is very knowledgeable and professional, and provided great service. He took the time to do the job right and explain everything along the way.
Cassie Dickerson
2 years ago
Top notch customer service. Day one meeting Caleb was informative and educating on different AC units, and dedicated!Had install for new AC the very NEXT day! Thank you Caleb.Our install guys Fernando and Eder, were organized and efficient!They had wonderful customer service as well, were friendly, kept things clean!Company itself ,everyone have been nice and go out of their way to make sure the job was done A+Would definitely refer to others
I want to thank Emergency Air Heating and Cooling, and our tech Richard for quick and quality work. Our AC went out on a hot summer day, and they were able to diagnose, source parts, and repair in a single day. Would definitely recommend to anyone in need.
Thank you for doing a thorough job and being very descriptive on the issues you found as well as the suggestive next steps.
Very responsive, Affordable, and dependable. I highly recommend them.!!!
Premierone UV, and purifier, install, and hvac services.Johnathon, technician, exceeded our expectations for customer service, and knowledge. His representation of Emergency Air's, brand, was exemplary. Best customer service, ever experienced, by an hvac company! I recommend this company as exemplary in the Hvac industry!
Jonathan Johnson
4 years ago
Richard W. Serviced our house and was fast efficient and extremely knowledgeable. He provided transparency by taking pictures and showing us exactly what was going on. I have never experienced such great customer service and learned so much. I would recommend emergency air and Richard W. to anyone!!
Service man was very nice and helpful with all my questions and concerns.I was smelling exhaust from one side of house. He assured that the furnace was working correctly and that the exhaust venting in place.. He also replaced 2 filters(which I had) and helped with the replacement of some fire alarm batteries since he was already up there.A very helpful, polite young man.
Stephen Dangler
a month ago
Great customer service and expertise. Same day service and friendly.
Diana McCartney
a year ago
Caleb is in sales and of course his job is to upsell. We like to repair before replacing. Caleb kept shaking his head and discouraged us from repairing considering the age of unit, 11 yrs. Brand of unit, Goodman. He kept mentioning the unit being so close to the swamp cooler it was going to be very difficult to install the part. Amount of repair, $1600! My gosh I'm glad we had the cash to pay this exorbitant bill. Extremely high priced blower motor! Or your labor charge is outrageous. One or the other. Robert was here for maybe an hour installing it. He never once complained and I believe is more capable than Caleb leads me to believe. Good, fast or cheap. You can only pick two. I hope this job was good and fast because it wasn't cheap or even reasonable. Sorry you didn't get a bigger commission Caleb.In response to your reply below. Are you a finance company or an HVAC company?I'll manage my money. You manage yours.You didn't even touch on the subject of the price of the part or the labor charge. One or the other is outrageous.
Russ did an excellent job with the maintenance he performed on my unit and was very knowledgeable and explained things clearly!
We chose Emergency Air to replace our hvac system. Caleb did a great job start to finish. He was courteous, professional, and very knowledgeable. The absence of high-pressure sales was appreciated.
When the other 6 HVAC companies we called for prompt help couldn't get to us same day, Emergency Air Heating and Cooling did!Everyone we interacted with was great, especially, Ariel. Thank you for the fabulous experience.
Gordon Smigiel
4 years ago
We were previous customers of a company that has since gone out of business. We were able to locate our previous tech Cory Chilson and he came over and got us set up with Emergency Air. We look forward to continuing with someone we trust to maintain our new unit. Thanks Cory!
Amazing company. After having been stolen from for service charges by two other companies Emergency Air showed up at my door within an hour and literally repaired my A/C in less than 30 minutes. I worked directly with Crow who was great to speak with, polite and knew his stuff. THANK YOU EMERGENCY AIR. HIGHLY RECOMMENDED.Trent Powell
The tech was profession, wore protection on his shoes in our home and explained everything about the issues we were having with our system. Highly recommended.
owen nickerson
3 years ago
I just wanted to say a few words about the service that I just received from Emergency Air. Caleb Garver was our technician and he was GREAT !!! He was very nice, explained everything that he was doing and explained the operation of the system. I signed a 5 year contract to have my system serviced 2 times per year. It was a very fair price. Thanks Caleb......your professionalism was very much appreciated !!! I would recommend Caleb and Emergency Air to anyone.
Worked with Caleb, he was great to work with, has followed up after install several times to verify install went well. Installers were very professional. Happy with my purchase.
Zachary Solotko
4 months ago
Still the only place i go to for AC needs. Always friendly and reliable. Same day service to fix an issue with our AC, and service call was covered under their warranty. Thanks for saving us from this heat!!
Technician Ariel Hernandez was very knowledgeable and helpful. He did an excellent job and gave me advice to how to keep my A/C running in top shape. Would highly recommend him and use his company again.
Superb! They arrived on time introduced himself in a very professional manner. Explain the process and went to work. They took extra effort to explain their work and their findings. They made the effort to thoroughly clean the coils on that compressor unit. This is something that had been half hardly done by other air conditioning companies in the past. Definitely a first class operation. I would happily refer them to other friends in the future. Thank you gentlemen!
Brad Vasconcelles
a month ago
Quick and easy scheduling. Right on time. Tech Drew was incredible. Very knowledgable and took the time to explain issue, how to fix it, maintenance, and care. Very down to earth and easy to talk with. Fixed issue right away. Made a lifelong customer here. Will definately get my business moving forward. Great job!! Highly recommended!!!
Last week I was on my couch watching t.v. When I noticed I was perspiring? I went to check the temperature in my home which I keep at 76, the thermostat read 90! I did a search on my phone & found Emergency Air Heating and Cooling. I gave them a call & within 90 minutes a Technician was at my door. He was friendly, knowledgeable, and awesome at his job! 60 minutes later, I had cool again. I highly recommend this company, there great…..Jeffrey
adam sandoval
a month ago
Great service. The coil cleaning was top knotch.
Very thorough inspection ...found some issues with my unit ..and repaired ..a long summer and we need ac...good job' very professional technician who explained issues well.
Melissa Hoffmann
2 months ago
I appreciate Jonathan coming out so quickly after hours and fixing our A/C. He was great and friendly.
Celso Martinez
a year ago
Nando and Eder installed our HVAC system on 1/6/2022.and performed a fantastic job. They were both very professional and efficient completing the work as scheduled. Nando explained the use and functions of the thermostat in clear and understandable terms. I highly recommend them.
Joel Dickerson
4 years ago
Our technician, Richard Tow, did an outstanding job servicing our AC. We were worried that we would not be able to get everything working in a timely manner, but Richard did a phenomenal job getting our AC back in order and quickly. I would definitely recommend this company for anyone looking for AC repair work.
charles couch
5 months ago
Has been my main A/C service for 10 years now. Love the communication and response about everything! Pat E has been my guy the last few times out…for various things from new installations to me worried about weird sounds. Turns out it was a bent wire cover just vibrating! No issues! Perfect still.
Very professional, thorough, helpful and patient technician who answered all of my questions! I like that photos and videos of my HVAC system were provided.
Megan Granger
2 months ago
We had an emergency issue with our AC on July 4th. They were responsive, reasonable in price and had our AC working soon after our call was placed. We highly recommend!
Robert Patrick was the most amazing person to work with... He was very upfront and honest about what I needed for my home... He went above and beyond to help me get what I needed.... If you ever have the chance to work with Robert Patrick I would strongly recommend him to anybody he represents the company very well. He was very upfront about everything....What I liked about him the most was that he did not try to upsell me he told me what I needed and what was recommended and what he thought would be the best fit for my home.... And what he showed me looked very affordable he even told me that there was financing options if need be and that he would be able to help with that process if I needed it he was just an amazing person to work with so polite so honest and so helpful I give that man 5 Stars himself lol. They didn't just recommend the most expensive AC unit they gave you several options to choose from several different payment options as well.
Calling and got service performed in the same day regardless of the current high demand in the city due to very high temp. Hats off to everyone involved with AC scheduling, examination, and installation. Thank you Emergency Air!
Unbelievable quick response on a Saturday. Pat Edwards responded. He Tried every option to get the old unit up and running, then gave us great options to replace unit. New install in 2 days. Pat was very knowledgeable, personable and professional. Have found our new company!
Angelina Curiel
4 years ago
Mike (Michael) came out and did an inspection/diagnostic after numerous home warranty calls and run around with no fix or resolution. He proved to be totally professional, extremely knowledgeable, and experienced. He was patient with me and not pushy at all. He gave me different options and long term consequences of each option. After getting all the facts I decided to get a brand new unit. It was just installed today and again the installation crew were completely professional and answered all the crazy questions I threw at them! Totally worth it. Thank you Emergency Air!
Mark Viscanti
4 months ago
Courteous technicians. Cleaned up expertly. Efficient
Cannot comment on whether it was a good deal or not because I did not get a chance to shop around. I believe they are a veteran owned company, they have a heros program which on face value is a good deal.
I had a fantastic experience with Ariel H, the Emergency Air A/C technician who came to repair my air conditioning unit. He was incredibly prompt, arriving exactly on time as scheduled. Not only did he display excellent punctuality, but his expertise and professionalism was truly commendable.Ariel quickly diagnosed the issue with my A/C unit and explained the problem to me in a clear and understandable manner. His knowledge and skills was evident throughout the repair process, and he efficiently resolved the issue.Furthermore, I appreciated his friendly demeanor and willingness to answer all of my questions. He went above and beyond to ensure that my air conditioning was working perfectly before leaving.I would highly recommend Emergency Air to anyone in need of air conditioning repair services. Their promptness, expertise, and professionalism truly exceeded my expectations, and I am thoroughly satisfied with the service they provided. Thank you for a job well done!
Bought a new AC unit from Emergency Air last summer and we’re very happy with both the unit and their service.
Gerald came for annual clean up and did a fantastic job. Highly recommend him and Emergency Air.
I don’t know nothing of their service, but there drivers on the road are hazardous. Be cautious.
Bill stephenson
3 months ago
Service was great. Russ was very friendly and knowledgeable. Would highly recommend 5 stars
I originally chose Emergency Air because of their quick response when my old A/C system failed. Now with a new A/C system and annual maintenance contract, I wanted to mention how courteous and professional the recent technician was who performed the annual service. Jose Mata impressed me with his appearance, his communication skills and his technical capacity.
joshua garcia
a month ago
I had the pleasure of having a team of technicians come out and assist me in getting the right ac system. There knowledgeable and kind. Gerald and Eric are definitely great members to the EA team, thanks for getting me right!
Just had RT from Emergency Air service out ac unit. This was definitely the best inspection/review/maintenance I have ever had in the seven years that we have owned our house. RT who in my mind proved extremely knowledgeable and professional, ensured we were fully aware of all the readings and what they meant. He took the time to explain all that he did in servicing our unit.
Gerald Largo was extremely helpful and professional. Recommend the company
Came home from a 6 week vacation to find our AC not working. Called Emergency Air Heating and Cooling - who perform our regular service. They were able to work us in same day. Tech fixed the problem quickly. Couldn’t be happier!
I have been a customer of Emergency Air for the past 3 years. Every year has been good when they have serviced /maintance my air-conditioner. Customer service is excellent and very helpful. The service gentelman, Gerald Largo that came over today 07/28/2023 for service was outstanding. I was extremely impressed with Gerald Largo, since he walked in, sharp dressed,covered his clean shoe to enter my home, introduced himself, he was professional, attentive and most of all detail oriented. He squeaky cleaned the inside of my air-conditioner compresor like no other service tech has done in the past. As a matter of fact, past technicians never even cleaned the compresor coils. Gerald showed me before and after pictures of the work, which really impressed me how clean it was after. Gerald Largo also cleaned the air-conditioner coils as well as the draining pipes in the attic and explained the procedure as well as the need to keep drainage and coils clean. Gerald is excellent, have great customer service and is the kind of person you can trust to service your air-conditioner.I plan on asking for Gerald Largo to service my air next year. It was a pleasure to have Gerald as a service tech today and thank you Emergency Air for the great service you provide.
I've always only gotten Mike as my technician so I feel he kind of knows me and my family now...lol He has always been a huge help to us. I always can rely him and Emergency Air with any of my AC & Heating needs. Mike is very prompt and efficient with his work. He stayed to answer any questions that I had from the visit and made me feel knowledgeable about the service I needed. I also speak to Amy quite often from the office to schedule my service. She usually calls and reminds me of the service time, thank goodness because I can never remember when it's time 😉. And she's patient with my crazy schedule. If I could give more than 5 stars, I would!!Thanks Emergency Air! You all are awesome!
Robert Goldsobel
2 months ago
A/C went out on the hottest day. Rich came out same day and luckily it was an easy fix. Rich also does our general maintenance.
Linda Alvarez
2 months ago
The technicians ere profesional and explained issues and answered al of my questione.
Gerald Largo is very professional and knows his stuff. Great experience with him.
Extremely happy whith the service every thing check out and explain right sincerely Roberty
Amazing company guys were courteous and responded quickly ... edit finally figured out how to edit ac went out immediately after they left stopped responding to me said they were in meeting all day took days to finally get a supervisor to respond. Still not fixed and water was still leaking when insurance adjuster came out I paid for nothing at all!
Joyce Lanouette
9 months ago
I have had Emergency Air for my service provider for the past 6 years or more and even had them replace both ac units. They always are prompt and professional. Today the service Lorenzo provided was fast and excellent and very professional.
Service tech was knowledgeable and professional along with arriving within the agreed upon time window. Service and a complete inspection and cleaning was executed for the advertised price of $39.99.
Petr Pomirchy
2 months ago
I am very happy for this service. This is the best company I ever had before. Thank you for your wonderful service.
My technician Richard was very friendly and knowledgeable.
They were very professional and informative.
Emergency Air provides a great service. The tech that came and serviced my a/c Tommy, was knowledgeable, personable, & hard working with great communication. He is a great asset to the company! If all your techs are are trained the same. Emergency Air is league's above the rest!
Osvaldo was fantastic, we cannot say enough good things about him. He was patient and professional throughout his time at our home. He had our AC back up and running in no time at all. I would definitely recommend and will return for any future repairs.
richard duncan
5 months ago
Rich did a fine job in performing the annual maintenance. Since the noise problem began just recently, I'm not convinced that it is duct problem. I understand the need to consider some duck improvement, but I would not proceed in that direction just yet. My reason for Rich's visit was to determine if we had a mechanical problem that would potentially put the system at risk of failure. I'm glad there is no immediate act required. In that it is clearly an air flow problem, I'm going to change the filter to a higher quality product to see if it has any effect in reducing the noise. I will review this report with the incoming new owner leave it to his discretion on next steps,
Tatiana Skach
10 months ago
Nick is knowledgeable in what he does. He explained to me an a/c maintenance processes, showed picture. Excellent service, thank you!!
Carolynn Carpenter
8 months ago
Joe was friendly and serviced my unit as under contract. Suggested I installed a surge protector and explained the reasons. I did it and he completed the job very satisfactory. Happy customer. We have used this company 8 years and no problems.
Frank Valenzuela
a year ago
Our AC went out last summer and we were stressing that getting it fixed or replaced was going to cost a fortune and since it was peak AC repair time that it would take forever to have someone come out. We called Emergency Air and they had someone out same day to give us estimates. It ended up being quite a bit cheaper than we expected which was great. When we were told they could be out the next day to install was even better! Kyle was our installer and he was extremely friendly and professional. It also took less time than they estimated. Thank you Kyle and Emergency Air for such top notch service!
Maria Z-Navarro
a month ago
Huge thanks to William and José for my annual cleaning/maintenance service! They were both incredibly kind and professional, and they patiently walked me through all the KPIs with photos and videos to help me understand how my system was operating. I also really appreciated that they wore shoe covers, vacuumed, and replaced my air filters, which are really hard for me to reach with high ceilings. Last but not least, they were SO SWEET to my dog :) Thank you for the exceptional service!
William was very professional, prompt and friendly. He explained everything and showed us pictures of the work performed. Thank you William!
Called and they came out the same day - great communication. Ozzy stayed most of the morning and was very helpful in solving the problem but also servicing and discussing the other units at the house. Very happy with the service!
Dennis Knutson
a month ago
Young man was good, took time to explain everything
edward leiman
4 years ago
My A/C unit went down yesterday, July 1st. I immediately called Emergency Air, with whom I've used for 4 years now.
They sent out Patrick Edwards on his day off and he did an outstanding job.!
I highly recommend his services and Emergency Air.
Edward Leiman
Gustavo McGrew
2 months ago
My wife and I recently purchased a $29,000 Carrier HVAC system from Emergency Air (EA). We received several estimates from other businesses and ultimately made our decision to make this extraordinarily expensive investment with Emergency Air. The crew showed up the following morning after we made our purchase on 6/12/23. The installation crew of 4 were done with the installation by mid-afternoon. When I returned home, I noticed that a section of my driveway curbing had been crushed. I didn’t mention this to the EA crew as I needed to confirm what happened with my wife. As I walked into my home the two crew leads were explaining to my wife that we would be very happy with the 7 ton system. After they left I went to admire my two new Carrier units. I suddenly found myself in a state of shock when I noticed that both units were wobbling as they hadn’t been secured to the cement foundations. Additionally, the wiring outside of one unit was wrapped in a glob of electrical tape that spoke volumes to me of indifference, poor training and dismal supervision. After documenting everything I sent pictures of the shabby work to our salesperson. A new crew came out the following day to secure the units and redo the wiring. I asked them to please check the work done installing the two new air handlers in the attic as I was having deep concerns about what I couldn’t see. After spending sometime in the attic they let my wife and I know that everything was all good. Within 3 days on Saturday 6/17, we were reaching back out to EA as the back part of our house was not cooling. The Tech that came out apologized that he wouldn’t be able to get our new 4-Ton unit to go. The following day on Father’s Day, a new highly seasoned tech (that we later learned would be our “warranty manager”) came to help resolve the issue to no avail. He returned for three more days until the issue was finally resolved on 6/21. He noted that the sensors had been reversed in the air handler during the initial installation, Thinking our units were finally working correctly, this past Friday 6/30, our son let us know that his room was not cooling. We again called EA and they were able to have two techs come out on Saturday 7/01, to check on the newest cooling issue with our 4-Ton unit. After a very brief time in our attic the techs came down to inform us that the baffle handling the air to that room had been closed and they opened it up with cool air now circulating the room. In closing, the salesperson, the multiple techs and phone operators have been very friendly and lead me to believe that for the most part they do care. My biggest concern is that some of their installers are in need of significant training and supervision. The cost of repairing my curbing is $500 dollars, which my wife and I have decided to donate to EA to help them improve their training and supervision.
Kristian and William are fine representatives for your company. They appeared to be knowledgeable and professional, answering all questions thoroughly. I am pleased with the service, realizing time will tell the complete service story. I trust all will be well till next year's service
My visit from Gerald Largo earlier today is representative of my overall experience with Emergency Air. Every person I've dealt with has been polite, family and pet friendly, folksy, highly skilled and pleasant to work with. I've had a service contract with Emergency Air for years, and I am 100% happy about it. Hire this team and you'll be covered for HVAC.
Tiffani Golladay
3 months ago
Russ was very informative, honest and helpful. We appreciated his promptness and will absolutely use emergency air in the future because of our experience with him. Thanks, Russ!
Josh was my Tech and was very professional and personable. Was a good visit!
Robert Shawn Brakeall
2 weeks ago
Gerald Largo was awesome. Extremely thorough and very professional! Took lots of pictures and videos and explained everything in great detail!
Jordan Fillers
6 days ago
I have been really happy with Emergency Air over the last few years. I signed up for their maintenance program and they send a technician out a few times a year to make sure my units are running smooth and give them a much needed cleaning. Yesterday they sent Gerald out and he was super professional and educated me on some the process, things to look out for, and even looked at a mini-split unit I have in my garage which isn't even part of my maintenance plan. I was super satisfied and was informed about some bacteria I have growing in the blowers. He went over some different options to take care of the issue and it felt great to know that I will be able to take care of it right away before it gets into the ducts and becomes a major problem. Still a satisfied customer.
Dwayne Larramore
a month ago
Showed up on time, actually before the scheduled time, he went right to work got it fixed fast. AC is blowing cold air again, thanks.
They don't return email or online contacts. We have a service agreement with them where they are supposed to service our units twice a year. They always have to be nagged to actually do it. Haven't been here since last spring.Added a star because after I reviewed you did contact us back and then scheduled the appointment (they are here right now). To be clear: even the July appointment took us calling 3 times (was supposed to be March) before someone came out. This time, I used the online form and no-one responded at all until I gave this review. All for a service that we paid a lot for on a system we paid a ton for. And we were told it would be scheduled proactively by your staff, not requiring us to pester, before we bought it.
Mom heard some unusual sounds from her ac/heating system. They responded within two hours and checked everything out. Great job. Thank you
Judy Tullis
10 months ago
Richard was so nice, and he explained each thing he was about to do (like, I'm going to go out and clean the coils now.). He also changed my filters and even brought my trash container back from the sidewalk! I hope he comes back next time.
Richard Aguirre
4 months ago
Was very impressed with the service provided by Eric Toher from start to finish. He looked professional and conducted himself likewise. He is also very knowledgeable about HVAC and presented us with great options to consider going forward with our current system and for planning to obtain a new system. Totally satisfied with the service Eric provided and will recommend him and Emergency Air to our friends and family.
We felt very well taken care of, and they handled the problem within 12 hours of us calling them.
Patti Clinger
3 weeks ago
William came to our home yesterday to do regular maintenance on our heat pump, and he was great! Communication with the office when our appointment was scheduled and about William's arrival time occurred via text and telephone and was very timely. William was repectful and professional, and he took many photos during the servicing of our unit which he used to show us how our unit was functioning. We have never had such a thorough explanation about the health of our unit! William told us about their Heroes Program which provides regular maintenance visits twice each year. We are happy to be supporting a Veteran-owned company which truly seems to care about their Veteran customers!!
Geoffrey Colley
4 years ago
Called Emergency Air. They came out right away and had the ac replaced within 2 days of the call. Caleb was our tech. Was quick, knowledgeable and competent. Very nice people to do business with, Thank you.
Mary Martinez (Mary)
4 years ago
Kevin was amazing, polite & beyond helpful and he went above and beyond for my family. This man is a major asset to the company. Its employees like this you hold tight! Thanks Kevin for everything. Emergency Air would get 10 stars if possible!!
Francis Ucho
4 months ago
LARRY GALLEGOS CAME OUT TO MY RESIDENCE TO COMPLETE AN A/C INSTALL. HE WAS PROMPT INFORMATIVE AND DID AN EXCELLENT JOB OF COMPLETING THE INSTALL. I WOULD GIVE 10 STARS TO YOUR COMPANY IF IT WERE POSSIBLE. ALL OF THE SERVICE TECHS THAT HAVE HELPED ME ARE TOP SHELF NICE TO SEE THIS. THANKS AGAIN
Richard DeLancey performed the annual service. He is excellent and very professional. He also set up my connection with my phone which I had been unable to do for a year. Thanks again Richard
Corenthia Libby
a month ago
My contractors, Kristian and Jose, were very efficient, professional and friendly. I highly recommend this company for hvac installation and maintenance.
Gerald was great on communicating everything even sent us pics to show befor and after .
Serene Matthews
3 weeks ago
Jose came out to do maintenance on our HVAC. He was very thorough in his explanation and documentation. We are so glad for the new owners for this company. We look forward to seeing Jose again next time around.
I hardly ever do Google reviews. Richard is the best tech they have! They are very responsive and professional!
Nora Gonzalez
4 years ago
We purchased a new A/C unit from Emergency Air and today. 31/2 years later it’s being suggested that we need a bigger return. Really! Each year we’ve had our system serviced 2 twice a year and not once was that ever suggested. Guess what? I discussed an air flow problem with the tech(s) but because I never called and complained to the scheduler about they didn’t record it. I would suggest using a different company. One that takes your input and makes notes on your account for next time. They never had a problem suggesting a new breaker or UV light.Frank, Mark, and Jeremy have rectified the situation. Mark and Jeremy were consummate professionals. I appreciate Emergency Air making their work right. Can’t say enough about Frank’s approach to fixing the problem. Thank you!
Terry Mandell
5 years ago
Called Emergency Air last Friday to have a Nest Thermostat installed and was given an appointment for Tuesday. Caleb Garver was my technician. He was friendly and very helpful in getting us set up and got our a/c in perfect working order. We wanted to set up a service contract and Caleb explained all the benefits and got us signed up. We will definitely request to have Caleb to come out for any service calls.
Tech was very clear about his work and from afar looked like he did the work. Will use service again . Thx
Victoria Hamrick
3 weeks ago
Jonathon was very professional and took the time to explain what is going on with our AC units. He always put his shoe covers on when he entered the house and is extremely respectful.
Annette Imbesi
2 years ago
Thank you Caleb and your team. Caleb came out after hours and got us up and running after our A/C went out. I will say he went above and beyond to get us a good deal. We needed a new unit and within 12 hours our unit was being installed. I highly recommend Emergency Air.
My technician Jose Mata, was the best technician I’ve ever had come and do maintenance under my plan. He explained everything, took pictures, and really did a great cleaning of the system. I was thinking about canceling my 5yr contract with Emergency Air because of the poor service. I’m sure glad I didn’t. The new owners have implemented new standards of service and hired people like Jose Mata who take pride in their work. Than you!
Bill Palmer
11 months ago
Pat was a very knowledgeable pro who knew exactly what was wrong and fixed the problems immediately. He took the time to explain what I needed to know. Very professional and the system is working very well.
I could not ask for a better service rep my husband and I are both seniors And didn't know anything about AC but he explained it to us in a way we were not looking at each other saying what do we do? I would recommend he go to any senior's home I pray he gets to see this and know I thank him so much Mr A Hernandez
Emergency Air contacted me after the company I had a maintenance contract with was permanently closed. Emergency Air took over my maintenance contract, and they sent out Richard T who was friendly and went right to work. He was very thorough, and he did a better job working on our equipment than the previous company's employees had ever done. We are very happy with our new HVAC company.
All staff, maintenance, sales, installation were professional, clean, answered all my questions, at times more than once. They throughly cleaned up the areas when done. After installation they gave us pictures of work performed. And Derek, supervisor on the A/C installation team after working all day actually returned to my home ,after he had left, to help answer more questions I had concerning my thermostat. Yes, I would recommend Emergency Air.
Patricia Lacey
3 years ago
My experience with Emergency Air was outstanding. I had their man Crow come to my house to install a thermostat for my air. He was so professional, on time, and responsive to all my needs. I checked around and found my thermostat was a good value. Crow spent as much time as I needed to go over everything with me. He added extra tips for me to save money during these long hot Arizona summers. Crow is now our air and heating guy and I would say Emergency Air knows how to hire the best. Thanks
Everybody i talked to was great. Highly recommend these people
Recently move from the Midwest, not yet used to temp out here. When my 15 year old system went down. I did not know what to do. Everyone we talk to complain about the quality of install the other guys can do and how their brand and warranty plan was the best. So one day I look at the Carrier website and they had Emergency Air as their top installer for this area, so I gave them a call. IAN provide me a quote and gave me some knowledge on the system, never once did he bash any other brand or any other installer, he was not pushy. They show up early and did the work, install was done before lunch time. They clean up as well afterwards. Super professional. Thank you guys for the install.
Nancy Stellmach
5 months ago
Joe was great. Friendly and knew his business. Thanks Joe
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11 months ago
They were punctual and very courteous. was devoted to his profession and performed to an exceptionally high quality. I hadn't had the opportunity or time to book a service since installation because to Covid lockout. This was a significant service that was meticulously completed. Continue your amazing work.
Robert M responded to my home on time and i immediately knew he was very knowledgeable about a/c units. He prescribed the precise system I had researched! From that point, we needed to negotiate price and scheduling for two 3-ton units. Negotiate he did! He called his office to first check availability and then he pitched my offer. In minutes we were in accord. I wanted a quick install and he arranged it for the next day! My final concern was the quality of the installers. He promised me the best installers - and they were! They were prompt and professional. They worked as a team and seemed happily tight knit. I called Robert M to tell him he did not exaggerate. We had one small misunderstanding on the thermostats, but Robert immediately got that resolved. I wish I could give 10 stars. Thank you Robert M!
Nate was very thorough when he made our house visit to provide us with an estimate. He looked over everything including the air handlers and other components in the crawlspace under our roof. We discussed the location of the thermostats and how it is difficult to regulate the temperature in the front of the house. Nate explained the different options available to us. With out attempting to sell us items that we may not need, he explained that he felt the ability of this new equipment would be able to adjust to the needs of the different zones in our house. Nate assured us that in the event that we were not able to regulate the temperature to our satisfaction, we would be able to purchase sensors that would help the units adjust the temperature in the different zones in our house.In summary, Nate was very thorough in answering our many questions. He gave us every opportunity to request additional explanations for things that were not clear the first time. He is making it possible for us to benefit from rebates that are reducing the cost of our units. We are also able to utilize annual maintenance services provided by Emergency Air and include that cost in the amount that we are financing for a nominal interest-rate. This was a very successful business interaction and we look forward to working with Emergency Air during the installation of our new units and during the annual maintenance visits over the next 10 years.
Andrew Terris
3 months ago
Eric was very thorough and explained exactly what needed done and took the time to answer all my questions. I will certainly use Emergency Air in the future.
Good service and product. Installers are knowledgeable.
Rich did a good job. He was professional and knowledgeable.
Cynthia Allen
2 years ago
We had Emergency Air install a new system this spring. Great work, very professional, got it all done in a day! I had an issue with one of the thermostat and LORENZO came out on the 5th of July holiday weekend and checked it out for us. No major problem, and he explained everything perfectly. Very Happy with the service from this company!!!
Renee Berntsen
2 months ago
I called and the next day they were out to replace the unit and fix what needed to be done I couldn't believe it. Best ac company ever
The technician, Patrick, was on-time, explained simply and effectively what he would be doing, and when completed, a brief report of what had been done and a status of our-system. We certainly made the right decision in buying the systems from them, and then having them do our winter and summer maintenance. We would highly recommend them to others.
I had a non functioning air conditioner and could not get anyone to come out without a 4 day wait. The one person that came out would not even look at the unit since he did not feel comfortable going up with the odd roof pitch we have. The next day I called this company who was able to send out someone that day. The technician Robert Patrick did what he needed to do to get on our roof and diagnose the problem. He was so courteous to my tenant who told me she was so glad we found this person. Keep doing the great work you do and know that it is truly appreciated
I recently had a tech, Brandon, come out to do a check up on my heating and air units in my recently purchased home. Brandon was really helpful in explaining the units I had, and their conditions. I appreciate the fact he treated me like a customer, and not just a number. He made some great recommendations as far as service repairs, and energy efficient products. I signed up for a 5 year warranty with Emergency Air.. A+ service.
Elliot Stanley
a month ago
Worked with Rich Delancey on this job, he was kind and professional, and quickly got the issue diagnosed and repaired.He has recommendations for keeping my unit running well and answered all the questions I had.Fantastic response time on the whole situation too, I will be having these guys do my AC work from now on!!
Had to call twice in one week, first time was definitely a false alarm on my end thinking the condenser was out but it wasn’t, so I dont mind paying a trip charge to the accommodate the techs time (85$). Second time was due to a hvac control fuse being blown out which the tech fixed in less than 15 minutes (I diagnosed the issue beforehand) but still charged a hourly rate of 165$. Im down 250$ in one week (mind you all 4 of my units are less than 1.5 years old) can I at least a discount ?! nope charged me the hourly rate for 15 min then I asked if you could install a upgraded nest thermostat since there was ample time left, nope “we have a separate charge for that and it will require another hourly rate charge…” I’ve installed nest thermostats myself they don’t take an hour to install specially considering I have an the existing nest thermostats installed. They just nickel and dime you for everything, service is good but prices are not r reasonable (find a local licensed hvac specialist instead). Lastly the tech then proceeds to offer me a 5 year service program on all 4 units -_- pls… the service packages from Costco are more competitive. Decent service but absurd pricing.
childhood obesity childhood obesity
a week ago
I called Emergency air heating and cooling hot line on a weekend to fix my AC unit, the response was swift and offered me a same day service. Xandra, Osvaldo and Jaedin are a team of professionals worked to deliver the service to my home with excellent customer service in their mind.Osvaldo is a real AC Pro, he did the assessment with confidence, offered me options to lower the cost and finally he did excellent job within the time he said it needs. I'm very satisfied.
Lorenzo was amazing. He did a thorough investigation of my problem, showed pictures of what he discovered before beginning work. After I approved the work Lorenzo completed repairs quickly, quietly and professionally. He showed pictures of work completed. That's the kind of person that gives me confidence in him and his company.
Overall: The employees in the field seem professional, friendly, and competent. My experience with the company as a whole was more of an over-promise/under-deliver.Pros: Ryan came out on Father's Day and was great to work with in evaluating our system. He was straightforward in explaining the problem and possible solutions, and worked hard to do as much as he could to get our system up and running. He stayed in communication with us to see how we were doing and made time to come out and deliver a portable unit on the 5th of July (another holiday) while we waited for our new unit to arrive. Definitely a great individual to work with. Lorenzo and his partner were great to work with on the actual install; they were friendly and professional.Cons: It's great that so many people got same day or next day repairs. Mine took about a month. There was always a reason, and I was always assured that I would be right at the front of the line for the next install, and yet I never really was. It started to feel more like empty platitudes than actual assurances. I asked to speak with management and never received a response. The general attitude was along the lines of we have so much work that we're turning people away, so we don't really care if you're unhappy with the service. Take what you get, or go somewhere else.
Jessica Nunez
a month ago
Scott was wonderful! He got here so quickly and resolved my issue!
Duke Burgess
10 months ago
Really enjoyed the visit from Russ. He sent a text prior to the visit introducing himself. Never saw this done before. Repaired all my HVAC issues (fuse, thermostat) quickly and left the area clean. Signed up for the 5-year maintenance contract. Good deal.
I use them for my house, and i manage a property for my mom that was contracted into another local AC company. the difference is like night and day, Emergency Air is a great company thats staffed with helpful, friendly, PROFESSIONALS. Their quality of work as well as integrity with how they handle their business has really set them apart from the pack in my mind. As I expand my property management portfolio over time I will be bringing all new business to Emergency Air.
Gerald came out to clean and inspect my HVAC system and he did an amazing job! Not only was he very knowledgeable, he's one of the most friendly people you will encounter and he explains everything quite thoroughly with pictures. I would highly recommend Gerald as well as Emergency Air Heating and Cooling. Top of the line!
Gregory Gonzalez
5 months ago
Serviceman was extremely polite and professional. He worked so hard and cleaned better than I have ever seen other Servicemen before. He suggested some Service options but wasn't pushy. We are definitely considering what he suggested because he explained them more thoroughly than previous Servicemen. I recommend this company especially if they have employees like this one we had today
Karen Willard
3 weeks ago
Friendly, ĥelpful service calĺ. Came on time and did a great job.
Matthew Pinnick
a week ago
My house stopped cooling on a Saturday night, so I called this company. Even though they promise 24-7 service, no one was available. Fine. So then send a tech out on Sunday, who said a line was frozen and they would come back on Monday. They come back on Monday, and say they can do a repair of the line for $3000, or replace the entire system. But in the meanwhile, they can replace two of the capacitors for a temporary fix for $600. I did that, and the temperature INCREASED. I’m in the same place I was before, just short $600. The Operations Manager, Kenny, basically said “well what do you want us to do?” Really? Stay away from this company, FAR away.
Montaque Stevens
3 weeks ago
Chris our technician was awesome and very thorough. I really appreciated his friendly customer service and care to resolving our A/C issue.
Clifford Canfield
a month ago
Their add pushes the idea that they are all about second opinions because the other guys are not forthright, but when they show up they are there to sell you the same expensive systems as the other guys. They never did do a thorough diagnostic of the condenser unit outside. They did a diagnostic of the unit in the attic and said it would about 5700.00 to repair and suggested a second appointment with a sales rep. I couldn't afford the most inexpensive system at 15,700.00. I got it all repaired for 800.00C.C from San Tan Valley, Az.
Gerald Largo was a great technician he did things we never had done before on our air conditioner he was very polite and knew his stuff want him every time we need stuff done on the air very good employee
5 stars to the Emergency Air team starting with Caleb who was very helpful ,his advice was paramount in my decision to go with Emergency Air. The installation team of Derek and Angel demonstrated what a professional technician should inspire to, they were on time and performed the installation in an outstanding manner. Duct cleaning by Jesse was quick and efficient, he took the time to explain the process.All in all very happy with the experience and would highly recommend Emergency Air
Emergency Air is my go to service, they work with you to provide services you need, they make you aware of your service rep before he arrives they make sure you know when To expect them. On time and quality service. Number one company for me. Thank you for not letting me melt away. ILove to spread the words.
I contacted Emergency Air for a second opinion. They responded quickly and on time. Provided much needed information I was unaware of. Thank you.
Thank you for sending Ryker out for my annual unit maintenance inspection. He was courteous, very knowledgeable and extremely thorough. He explained everything as he went along and compared my digital readings to the manufacturer's suggested readings. It was nice to see a technician rather than a salesman. Very satisfied and will continue to recommend Emergency Air to friends and family.
wanda trusky
4 months ago
The technician was very professional and honest we are very pleased with the good job he did, and very pleased with the company as well!
John verdusco
a month ago
Gerald Largo is a very good Service Tech and takes pride in what he does. Very friendly and very knowledgeable at what he does.
Randy Chafe'
5 months ago
Russ, with Emergency Air and Cooling was on time, professional, and very thorough. I have used their services for years and will continue to recommend them to other homeowners.
Gerald Dupasquier
9 months ago
I think this company is ok, however the service department/ trucks don’t carry any parts “ seriously “ on the brands that they sell,
I could understand if it was an off brand but the brand that they sell ? So don’t expect to get your warranty unit fixed that day ,
Gerald Largo Was personal, friendly, knowledgeable, and explained everything so We understood! Even took pictures to help explain! I really hope we get him next time!! Great job Gerald!!
Marten Griego
3 weeks ago
Gerald Largo Great job I thank him very much for the information 👍
Pat was amazing and listened attentively to all of my concerns. He then was able to effectively and efficiently address the issues and provide valuable information. We've had Emergency Air maintenance our HVAC for the last five years and highly recommend them to anyone that wants quality professionals.
Lindsay Renneman
a year ago
Our technician Richard D was 10/10. He was very friendly and helpful and answered all of our questions. He was able to quickly figure out our problem and had our AC back up and running. Great service!
Joenne Galipeau
a month ago
When our AC went out, I was able to get service the next morning. Staff is very professional and courteous.
samantha johnson
5 months ago
All the employees I’ve dealt with at Emergency air/heat have been top-notch in professionalism & courtesy. Great experience. No hassles. Timely. Knowledgeable. Proficient. Friendly.Thanks greatly, Richard & Sam 🤝And the technician (forgot his name) who first arrived. Gosh, so very nice, helpful & informative.
Alvin Francis
a month ago
Chris, Jonathan, Derek, and Rauel were wonderful representatives of your company. They were friendly, respectful, and a joy to do business with.
Brenda livengood
9 months ago
Lorenzo came within 30 minutes of a call on a Sunday to try and fix it. We had on Monday with Lorenzo earlier ordered a new computer board and he was gonna have it on Monday. Well he came on Sunday when it went out. Was professional and experienced very nice gentleman. My ex husband used to do ac for a living so I have been impressed with the service. Thank you
Wow. What a gem of an employee you have in Gerald Largo. Never in all the time having maintenance done have i had such a friendly, thorough, honest person come to my house. I was just amazed at the time he took to get my ac in tip top shape and clean. He took pictures of before and after and explained everything in detail. I definitely want him back to do my service. I know it was a warranty service call but the job he did i wouldn't of mind paying again as I've never seen my ac that clean inside and out after a service. ( but thats okay dont bill me lol). Anyway i can not say enough about this young man and how he interacted with us and the AC. I would give him 10 ⭐️ on 5 ⭐️ scale. Thank you emergency air for sending such a great technician. Dont lose this one to competition.
patrick quinney
3 years ago
Mike with emergency air serviced our Goodman air conditioner recently. We called mid morning when we noticed the unit was not cooling, and he was at our home yet that afternoon. He serviced the unit, identified the problem and corrected it within an hour. He even processed the invoice thru the manufacturer's warrenty program. As the outside temperature that day reached 106°, we are truly grateful there are conscientious and knowledgeable companies and employees like Emergency Air and Mike!
Danielle Freudenberg
2 years ago
Our A/C went out in the late evening, I called the emergency line and the woman who I spoke to was kind and explained a tech would be contacting me shortly, about 15 mins later a woman called and informed us they were fully booked for the night, but a tech would be out first thing in the morning. Lorenzo showed up promptly at 8am like they said, he took his time and inspected our older unit, he diagnosed the problem and explained what needed to be done in a way I could understand, he broke down the pricing and was very kind and polite. our unit is working better than before and we saved a ton of money! If anything happens again I will personally ask for Lorenzo to come out again. Great service and he took his time, I would recommend this company and especially Lorenzo as a technician to friends and family. Thank you again!
Never use this company. Tech tried to sell me thousands of dollars of unnecessary repairs on my fairly new ac unit. When I said no, his attitude changed from nice and friendly to nasty.!* I'm updating my review. Changed from 1 star to three after the owner called and apologized for my bad experience. He refunded my money and said he would talk to the employee about his attitude. At least it appears management cares.
Patrick Edwards came over within an hour after I called the office and the house is getting cool again!! Emergency Air has a great office staff and technicians. I highly recommend this fine company.
Karran Betterton
3 months ago
Joe G. and Emergency Air are great and our A.C. is running at top quality!
Gerald Largo, an amazing service person and great free veterans program
Jonathon Armstrong
3 years ago
We were referred to Mike H. to get a second opinion. Our previous AC “guy” was recommending we replace our ac fan in the attic again. Once replaced this would make it the 3rd fan in 7 years which did not seem right. Mike H. showed up on time, was very clear with his explanations of how the system should be working , and confirmed that there was nothing wrong with the fan. Mike H. will be our AC “guy” from now on and I highly recommend him.
This company is fast, professional, and friendly! They showed me pictures of what was wrong, explained the reason it needed to be fixed and what to expect once it was fixed and showed me during and after pictures when the cleaning was done. The pictures were with my backyard in them so I KNOW they were taken during this visit which gave me so much more trust in their service. My technician was friendly and helpful, sharing the current promotions too. Very relaxed, not a high pressure environment either. I am so happy that I called them and am switching my services to them now. Thank you for making my house cool again!
Gregg Baumgarten
a month ago
Tom and Ryker did a very thorough and professional maintenance job. They were very informative with every step and helped me understand how to keep my HVac system working at its maximum efficiency! Appreciated their hard work in this hot weather.
I just had my summer air conditioning tuneup last month. The technician Gerald Largo did a thorough job not only did he explain to me the tuneup process but what specific steps were completed to qualify this as an approved tuneup.Gerald called to let me know when he was close by. Second Gerald took pictures of my A/C unit on top of my roof. I was also provided a few upcoming maintenance steps I will be required to complete. Hopefully this service technician will remain on the job for a bit longer than all of my prior technicians. While there does not appear to be any long term commitment at least my actual unit is holding out longer than any technician.Cheers to having a trusted and reliable unit and to many cool nights ahead.
Nancy Espinosa
3 days ago
Scott was very informative did a great job fixing my mold problem in my central air unit thank you so much
Esther Sturdivant
a month ago
Gerald Largo was fantastic and genuinely cared about the quality of the service
Gerald Largo completed my annual maintenance today. He was very friendly and thorough. He explained everything and answered my questions. Very professional. Thank you!
I have only used them twice. They are friendly, professional and I believe good value for the money.
Management must treat them well I am guessing because of their positive attitudes. I certainly hope so!
Great service good price. Problem getting required part delayed repairs for about ten days
Chad Ruettinger
4 weeks ago
I had Russ come out for the A/C cleaning special. He was very courteous and professional. He did a phenomenal job. I got lots of great feedback. I didn’t feel pressured or forced into additional services or repairs. I got the necessary information to make the most educated decision to keep my A/C running efficiently.
Charlotte Sloan
a month ago
They were very thorough at explaining things, and very friendly! I would definitely would want them to come back if needed. I would refer them to people.
Richard was amazing! Thoughtful, professional, patient and extremely competent. He got our units working quickly and gave us a plan to keep it working well for years to come.I decided on Emergency Air Heating and Cooling because they were able to get me in when 9 other companies didn’t answer their phone or were not able to fit in our emergency service call.
Ronald Springfield
a year ago
Great company... You are on point with keeping up with your customers. We have been customers of emergency air for years. Keep up the good work. Thank you Evi for the reminder calls and thank you Pat Edwards for doing a great job.
Vincent Vecchiarella
a week ago
Rich Delaney was the technician that serviced my HVAC 2 units and did an excellent tune-up on them. This was his second time at my home and again he was a gentleman and real professional in addressing the maintenance of my units. Upon completion he reviewed his findings with me in terms that could be understood. I want to note he indicated how much he enjoyed working for Emergency Air and I believe he is an excellent representative of his company. I also would like to state Summer was very helpful in making arrangements and follow-up for this service.
Amber Kindred
4 years ago
Robert was absolutely amazing. I spoke with Cory on the phone and he sent Robert out immediately the next day! I was in quite a bind as my entire unit went out, without the extra money to cover up front costs. I've been in a very cold home the last few weeks and was pretty miserable. They're speedy and responsive service made me at ease. I was given the option of financing so I could be worry free as well as installing the very next morning! They really took care of me and I will be using them for all future services as well as spreading the word!
Kristian and William were really professional and took care of business. Fixed the problem i was having with my AC and they were quick. Good service. Thank you
margarita leon
a week ago
Great customer service! Great job all the way around…. Thank you
Ariel was great. He explained what happened and l was so relieved since I was out of town when mom's ac broke down. He was right on it and fixed in time for us so we have it up and running when we get home to 105* this weekend.
Thank you everyone at Emergency Air!!
Karle Peterson
a month ago
Highly recommend this HVAC company. I’ve been using them for years and completely trust them. Marina was so sweet and helpful scheduling and Russ our technician was friendly, knowledgeable, and took his time explaining the situation thoroughly.
Marilyne Tirado
a month ago
I highly recommend Emergency Air to anyone looking for A/C service. They are reliable, responsive and informative.
Gerald Largo was very attentive and responsive to my questions. I was satisfied with his work to correct my a/c repairs & replacements. I hope he will be available as my regular technician after today's visit.
Carol Kirchner
a week ago
Technician was very professional and knowledgeable, shared explanation of what he was doing and thorough update after service
Kristian Perez
a week ago
Broc Dominguez was great hvac tech very knowledgeable and great customer service. Will recommend Emergency Air Heating and Cooling to my friends. Thank you!
Michael Hodgdon
2 years ago
Updating review, Lorenzo came out promptly and quickly diagnosed issue, turns out recent monsoon caused surge and the motor was already going bad on 3 week old carrier systems.Everything is covered under warranty so far experience is slightly improving.
Sarah pastula
6 years ago
Great customer service! They are quick to get back to you if you have any questions or concerns. All the techs are professional, knowledgeable, and trustworthy. Robert recently serviced our unit after we had a part replaced through our home warranty company. Their contractors did not do a great job and the part was not working. Instead of taking advantage of the situation to make money he advised us on how to handle the situation. He also called later to check in on how things were going. If you need a.c. repairs or services call them! Thank you Robert and emergency air!
What an amazing group and so professional - couldn't believe how quickly they were able to install.
I LOVE this company. About a year and a half ago I first contacted them and they were able to keep my very old AC running a bit longer which I needed at that time. It finally died and I needed help ASAP because I'm elderly and disabled and I have small dogs. They got to me right away and installed new unit next day. Everyone that came out was great. Jake was the one doing all the finishing up work. He was polite, knowledgeable, efficient, helpful and patiently answered all my questions. A consummate professional. I will continue to highly recommend them. Thanks for a job well done.
Susanne Amici
2 years ago
Responded within an hour.Caleb was fantastic he diagnosed problem quickly gave me options and repaired to my satisfaction. No pressure. Best experience .I will be using them for my future needs. Caleb a great asset to the company
Katie McDougall
6 years ago
I have been dealing with my home warranty and their assigned contractor for over a week to fix my air conditioner. The whole experience has been beyond frustrating and stressful and obviously without resolve.After hearing great things about emergency air, I gave them a call. The whole experience was wonderful!!!! I was set up for same day appointment. Technician Mike came out to diagnose our unit. He was professional, courtesy and was able to give us a thorough explanation of the problem after a quick diagnosis. We got more out of his short visit then we got out of our warranty contracted provider in over a week! I am VERY impressed with his knowledge of his job and his professionalism.Highly recommend this company for all your AC needs, especially MIKE H!!!!
Richard Tow did a great job. He seemed very knowledgeable and thorough. He did not try to sell me the kitchen sink. He showed me his concerns and was very professional about it. I will request him for the duration of my contract.
Patsy Cunningham
3 weeks ago
The business has provided both personal, professional and good quality services. The technician went above and beyond taking care of the service subscription. I highly recommend him for any job.
Helene Kiernan
a week ago
As soon as I called Emergency Air I felt well taken care of and like part of the family. The response time was extremely quick and each member of the team was friendly and professional. I appreciated the honest evaluation from Russ and his dedication to get my AC up and running as soon as possible.Thank you Emergency Air! I appreciate each member of your team. Russ was the Best! I will recommend Emergency Air to all my friends and family.
Angela Robles
3 years ago
I had this company out today to do some routine maintenance. The tech Caleb Garver was amazing! This was the best experience in dealing with an ac company I have ever had in my 15 years of home ownership. Caleb took the time to show me what was going on and what to look for in the future. He was kind, polite, very knowledgeable and did the job right the first time. I highly recommend this company and over all others.
Christopher Swaim
9 months ago
Extremely happy with the service I was given. Have used them twice and would highly recommend them. I was told by Penguin Air my TXV replacement was on backorder and would take 4-6 weeks to get, while Emergency Air got the part and had it replaced in 4 days! They actually ended up having the wrong part sent to them and were able to search the valley for the right part and had it installed that same day. My tech even came in the afternoon at the hottest part of the day and had it done in only 2 hours. They also offered me competitive pricing and am extremely happy with the quality of work this company has provided.
Terry Romero
4 months ago
Joe was our technician & he did a great job! He did routine maintenance on our A/C and explained options to avoid any future problems.
Very happy with today’s visit. I had not been very happy with this company previously, but new ownership seems to have made a big difference. Tech was great (thanks Chris!) and went the extra mile to do a great job and explain things well.
Lana Stieger
2 months ago
Rich D. Was all of the above, including knowledgeable, friendly, respectful, explained everything throughly what was going on and needed. Highly recommend!
Ross Silverman
a month ago
I recently had the pleasure of working with Brock from Emergency Air to fix my AC unit, and I couldn't be more satisfied with the results!Brock's expertise and dedication were evident as he not only identified the problem but also took the time to explain the solutions with photo and video evidence of my actual unit. His thorough approach and clear communication made me feel confident in the repair process.
Diana Hardwick
a month ago
This company was just amazing ! They installed a new ac unit also did some duct work and a return vent. I have a older home Caleb the comfort technician, knew exactly why the back bedrooms where so hot . He also knew how to fix the problems so my whole home would be evenly cool. The two men that came out to install the ac unit and do the duct work, where so professional and knowledgeable about ac units and duct work.Once you try this company you will not go any where else!!!
Karen Hinton
2 months ago
Everyone was professional, James R is very knowledgeable and explained everything to me, included pictures, and was quick, he seemed honest. I was very happy with the service I received from Summer and Teagen with the appointment process. I received reminders and a photo of the tech. The part he replaced was pricey, even with a discount. I don't have any comparable prices. My unit is on the roof so I trusted what James showed and told me. The inside unit was not checked other than the coil.
Service pricing is fair and quality work is completed!
Selina Torres
8 months ago
Caleb and everyone at Emergency Air do a great job. This is the second service we have had great experience each time and feel confident in each job.
Kevin Scearbo
4 months ago
Technician Scott, was amazing, performed to my satisfaction and explained to me everything that he needed to do before do it
We had never had our air conditioning units serviced or checked since we moved in (2 years ago) so figured it was time. Robert Patrick was the tech -- great. He called 30 minutes out, arrived on time, had a mask and was very thorough. He was here probably 60-90 minutes checking on our two units, which are very old. He wrote up all his recommendations and costs, explained them thoroughly, and shared a couple different ways to go on next steps. NO PRESSURE sales, which we appreciated. He stayed and answered all my questions very knowledgeably. No matter what the next step is, we will definitely get a quote from Emergency Air based on this visit.
Chris and Teagan were number 1. Jaedin was super nice on the phone.
John Frederick
4 months ago
Kristian was very professional and educated me on several items regarding my system. This was the best servicing I have had on my a/c system. I would definitely recommend Emergency Air Heating and Cooling.
Gerald Slump
11 months ago
I have been fortunate to have Lorenzo to my home. I would consider him to be top notch technician. He is a keeper in this company.
Jeff Martino
9 months ago
Jonathon arrived on time. It was nice to get the same repair man that was here last time. He cleaned the coils, installed an new part. He explained what was wrong. A very professional man.
Michele Buchanan
3 weeks ago
Gerald Largo was extremely courteous, informative, knowledgeable with has great people skills. He was a pleasure to work with.
kristi vaughan
4 months ago
Joe Gabriel did a fantastic job. Friendly, knowledgeable and thorough. He explains things very well. We highly recommend this company.
Thank you for coming out asap. The technician was prompt and very professional. I recommend the maintenance contract for semi annual tune up and 20% calls and getting to front of line! They called and gave ETAs and overall was grateful for positive experience.
Clair Clopton
11 months ago
Lorenzo was here. He was very friendly, but got right to business. He quickly identified the issue and corrected it. He made sure there were no other issues. Very efficient.
Gerald largo was amazing!! He was so fast friendly and great with helping me understand what he was doing! He explained all parts and costs. He explained about my filter sizes and condensers!! Truly all around a great tech!! You would be lucky to get this guy at your door!!
Emergency Air did what they said they would do and they did it when they said they would. The tech's Ryan and Julian communicated everything that they were doing and kept the work area's clean. Can't ask for much more than that on a new AC installation.
Nicholas Kuhn
2 years ago
Our technician, Robert Patrick, was great. He arrived on time, was super thorough, and did excellent work. I would definitely recommend them if you're looking for work to be done on your AC.
tinkerbelltes
4 years ago
Emergency Air is the best of the best especially Robert Patrick! He explains everything in terms that I can understand and they are very professional and answer all my questions. He stays on top of things and keeps my A/C unit running smoothly even with this crazy heat! He even helped me set up my NEST and showed me how to work it! Thanks for all you do and keep up the good work!!
Our air conditioner quit working yesterday evening while it was 110 degrees out. My husband called Emergency Air at nearly 7pm. They answered the phone and we were scheduled for Service the next morning. Caleb showed up and had the air cooling within a few minutes. All of the reps are knowledgeable, courteous and professional. We are very happy with this company.
Emergency Air is a top notch company that fulfills their appointments and mission with competent and caring employees. Richard is one of those. He notified us when enroute, showed on time, was courteous, and left our home without any evidence of damage or disturbance. I absolutely recommend this business!
Gerald Largo did everything we needed done on the air conditioner he was very polite knew what needed to be done want him every time never left a mess you have a great employee working for you at Emergency Aire
Nate was amazing! Gave us a very fair price on some new carrier equipment... he even got us a portable ac unit to hold us over! can't wait for our new system to be installed next week... thank you emergency air
Broc performed very well. He was curtious and communicated very well. His vehicle was stocked with the parts he needed to get our system up and running.
Sarah Palermo
5 months ago
We had Emergency Air come out cause our downstairs unit was not working and they were great, showed up on time, were very professional, and they were very good at explaining the issue and all the options we had to get it fixed. Jonathon was the one who came out and he was amazing. He was very helpful and really took his time making sure we understood everything. He was personable and made us feel very comfortable and wasn’t pushy about trying to sell us things we don’t need. I would definitely use them again!
Larry Epstein
10 months ago
Excellent response time for my requested estimate/appt. Very complete inspection and evaluation of my A/C system. Explanation of current technology vs my existing system. Russ was a good communicator, patient and courteous.
First Time experienceFirst time for service...had been with another company that went out of business. Emergency Air is honoring my previous contract, and that is very exceptional. Service Agent Richard Tow performed a regular maintenance on my Trane Unit. He did a very nice job and was very thorough, courteous, and informative of the details of the service. Very pleased and will continue as long as the service is at this levelAK
Elizabeth Carter
2 months ago
Russ Muir was very informative. He answered all of our questions, knowledgeable, he was thorough, and helped us understand our unit as well as concerns that may need attending to at some point and time. Very professional and personable.
Everett Smith
4 months ago
A very educational experience with Russ. He did a great job and fixed some things that we’re going to give us trouble in the future.
Joseph Gregory
2 months ago
Ariel was amazing!!! Totally professional..
Barbara Halbritter
a year ago
Caleb from Emergency Air came immediately, was knowledgeable and not just a salesman. He answered all of my questions and made appreciated suggestions to solve issues we had on our old system. Installation was set up quickly with clean up and take away of our old monster system within the hour. Caleb called the next day to make sure all was done to our satisfaction and if we had any questions. Thank you, Emergency Air and all there that made it happen.
j r maikell sr
a week ago
On September 7 2023, late morning, I had a fantastic experience with Emergency Air service technician, Jonathan Palermo,who visited my home for a condenser unit cleaning and system inspection. Jonathan was incredibly attentive, understanding, and helpful. Not only did he address my AC issues promptly, but he also went above and beyond to fix my garage door problem which occurred that morning.I'm highly impressed with his expertise and customer service skills. I would highly recommend his services to anyone in need of HVAC assistance. Thank you for the outstanding service!
Mary Garrison
2 years ago
I want to say what an amazing Tech Caleb is, he was able to fix our AC and even called later to make sure it was working for us. This is an amazing company with an awesome employee by the name of Caleb. Thank you so much for your help and concern for my family.
Our AC went out today while it was 115 outside, the house was miserable, and we have a baby and a toddler. This, in our opinion was urgent. We had used Emergency Air in a house we has owned in the past and they were great and had our old system running fantastic and effecient to the point where we bought a service plan with them. So today was a no brainier call that we made around 530pm, they initially had said they would have someone out in the morning, but after a half hour the temp in the house had risen another 5 degrees. So in desperation I contacted them to see if there was any way they could have someone out tonight. Sure enough they came through. Not only that but our favorite tech Michael knocked on the door who actually serviced our last house. His words to us were I never leave a hot house. No words are more comforting in this situation. He came through and now we are, just a couple hours after this debacle began, are resting comfortably.On a side note, we can't say enough GREAT things about Michael. Thank you sir!
VINCENT VIGIL
3 months ago
Chris did a great job of cleaning the condenser coils and the general check up.
Peggy Thompson
4 years ago
We just had Caleb out to service our AC under our new 10 year service contract that we renewed on moving to a new house in Surprise. We have been with Emergency Air for the last 3 years and couldn't be mare satisfied. We renewed our contract and Caleb did a fabulous job insuring that A/c and Heat-pump was working by cleaning and replacing a needed condenser. He also showed that we needed our ducs cleaned so we scheduled that. Jesse and Mike came out in 2 days and did a quick clean job that was obviously needed. Probably 2 years ago. Anyway, we could not be more pleased with the professional, courteous, and friendly work that the entire crew provided. Will stand by my recommendation of Emergency Air to anyone who asks. No hard sell or up-sell beyond what was needed. Well done to Caleb, Jesse, and their crew. Thanks.
The scheduled technician decided he didn't want to do the outside coil cleaning which was scheduled 3 days ago. Not good PR for the company.
Cathy Humphrey
4 weeks ago
I’ve lived in AZ for more than 20 years so have had several A/C techs at our house. Ryker was by far the best we’ve had. He was professional, thorough, courteous, (the dogs liked him). He took photos and videos so he could show me what he found. He wasn’t even shook when he saw a wasp nest on our A/C unit (yikes!). He told me how we could improve our unit without being pushy or slimy. I’ll certainly be using him again.
Arlette Lenzi
4 months ago
Knowledgeable, clean, very happy with the service, highly recommend to anyone that is looking for a reliable company.
Summer was amazing by following up with the appt.
Denise Jorvig
2 years ago
First Caleb came to our home and went thru all the info that we needed to know about buying a new AC/Heat system. Ours was old and we knew it was time to replace before summer hit. Caleb was amazing, he spend a good amount of time explaining, showing us models , advised the info that we asked about. He was great, we were impressed! He left no questions for us. After talking to 4 other companies we decided this was the one. Their pricing was very fair and they made everything as easy as possible. We scheduled installation for 2 days later. The crew was on time and from there on was terrific. They installed, cleaned every drop of dust and insulation for the removal and were done in a very good amount of time. The crew was kind,thoughtful, and very meticulous about their job! We cannot be any happier! And as for the unit, it's GREAT!!! Thank you Emergency Air!
Lawles Bourque
a month ago
Top Notch Service And Quick! Rich fixed our AC in no time and in 115 degree weather!
Aaron Pulsipher
a week ago
Amazing service. Came out promptly. Jose went above and beyond to service our system and figure out what was going wrong. Very happy I chose them.
Nicholas Yonke
5 months ago
Joe did an amazing job doing a routine maintenance check on our AC. He wasn’t pushy and clearly laid out all the potential issues we may have in future with our AC
Suzanne Williams
a month ago
Jonathan came out to do an annual maintenance on my AC unit. He did a great job on the service and explaining what he did and on future programs. He arrived on time and emailed information on what we discussed and my receipt after the service. Excellent service!
Your tech was polite, clean and knowledgeable. He was also good at explaining process to fix problem and what went wrong.
They show up when they say they will and are professional, honest and do the job right. That’s what I need from an AC company living in AZ.
Justice Tarburton
3 years ago
AC went out last night. Robert Patrick was quick to respond and helped get us up and running while we await the full repair. He was very professional and knowledgeable helping find a leak and diagnose our problems possibly saving us thousands on repairs!
I just had my AC Serviced by Gerald Largo, so professional and kind. Explain in detail the inspection and recommendations. When the job was finished we went through everything. Thank you Emergency Air and Gerald Largo.
Gerald did really well! Super knowledgeable and thorough. He even took the time to go over everything he did and found after it was done and his professional advice. Thank you so much, Gerald!
The 3 men's were happy as doing the work and to install 2 Ac units in 7 hr. Awesome
Cynthia Petera
2 weeks ago
Great experience with this company. Josh came and performed a tune up for both my ac units. He was very thorough and informative. Thank you!!!!
Scott D was awesome. He quickly diagnosed our thermostat issue (blown fuse), got it fixed, and even found and patched a hole we had in our air handler line to help the system cool better. Upfront and reasonable pricing and didn't try to upsell us the world. Thanks Scott!
I have had service for 3 yrs. This was the best and most efficient service I have ever had. Scott the tech was awesome. He went in attic and looked at air handler which the other 2 never did. He washed the out side unit and checked everything.
Patrick Hofer
3 years ago
Pat was exceptional from the moment of arrival. Very personable an greatly knowledgeable and was able to quickly diagnose then resolve. He was willing to provide education and explain the problem in terms I could understand. I have made a commitment that if needed I would use the company without hesitation. the cost was very reasonable because I already had a maintenance agreement. Well worth the cost.
Nate Sowa was a technician that was not only very helpful but honest about information that most consumers like myself are uneducated about with their AC systems! We installed a brand new Carrier system and the installers worked really hard to complete a tough job and it looks amazing! They Answered all my questions and made sure the job was done the right way. I recommend this company and their staff to anyone who is looking to get a new AC for their home !
Great place. Thank you Osvaldo for doing a great job on servicing our air-conditioning.
Denise Devereaux
9 months ago
Love this company and Caleb is a great representative for it. He was on time, asked me what I wanted and I got it!
Pleasure doing business with you.
Both the girl taking my call, Jessica, and the tech, Ariel, couldn't have been nicer. I will call Emergency Air first when needed in the future.
I had George Largo come out. He was wonderful. He took pictures, explained everything to me. Now he's up on my roof repairing & replacing some thing things.
Alejandro Gallego Rascon
a month ago
The only reason I did not rate it a 5 star was because they took a little while, over a month to service my unit, but other than that they are very professional and take care of your needs and are very reasonable and affordable to your pocket, i do recommend it.
I have been looking for a reliable service company for years and thought I found one. It did not take long to figure out all they care about is selling me a $4000 service agreement. Once they got their money the service was non responsive. Run away!,, Stacy, the girl who answers the phone is probably the rudest person I have ever had to deal with. What happened to customer service? They only care about getting their money, they don’t really care you are suffering with no air. Very disappointed.
We really enjoyed dealing with Jonathan. He was very helpful and professional as well patient and pleasant.
Our tech Gerald L. was very knowledgeable, friendly and professional. I appreciate that he took pics and videos of his findings during the health inspection. It makes a huge difference to have “proof” of what our A/C unit needs as opposed to just hearing how much it will cost. I would definitely recommend this company!
Abigail Evans
4 years ago
Richard came and serviced my A/C unit for a tune up. He was extremely polite and patient. He did not seem bothered one bit from me asking questions and explaining what he was doing. I have an old A/C unit so he gave his recommendations but was not too pushy which I appreciated. Thanks for great service!
Our unit was overdue for replacement and was not functioning properly when we called Emergency Air. Caleb arrived to inspect and quote a new system for us and went above and beyond to repair our existing system at no cost to hold us over while we considered our options. Caleb ensured all of our questions were answered and all of our needs were met in selecting a new unit! Thank you so much for the great service!
I was able to get a same day appointment. The technician was super friendly, explained everything in a way that I can understand what happened. He worked fast and my home is cool again. Not only will I always call this company when I need service, I will request the same tech, Lorenzo. :)
This company
Is fantastic and all the techs on the various parts of our work were great. Johnathan, who did our duct cleaning, was professional and informative. 10 stars!!!!!
Patty Rosenau
11 months ago
We just had our yearly inspection after an installation. Brandon arrived on time and was professional and thorough. He made a few suggestions after his inspection, but he did not make a hard sell of upgrades. From the first person who contacts you to the service technician, everyone is polite, professional, and knowledgeable. Everyone takes the time to listen to your concerns and presents options only.
I am very pleased with Emergency Air. Gerald performed thorough cleaning of the unit and alerted me of some issues I may want to address. What I'm especially happy about is that he was able to tell me why one room is not as cool as others... 2 vent hoses bent at 90°.
Cared more about doing a good job than making a sale. I greatly appreciate the honesty and explaining the details.
Barbara Hallberg
a year ago
Called out for a diagnosis on the AC not cooling properly…did not perform the service…said we had leaks but didn’t know where…wasted the time and charged us for it….charged for using equipment to diagnose, but didn’t do the job! Spent time telling us we couldn’t get the coils needed (parts arrived three days after we had somebody come out and do the job properly) ..spent time giving us two estimates on a new unit. Ours is 4.5 years and the part was under warranty. The owner is non responsive even after sending complaint in writing.
Gary Hanneman
a month ago
Despite a challenging summer for HVAC firms, this company's responsiveness has always top notch. We had a failed capacitor replaced on our unit when we were out of town during July, and then our evaporator fan motor failed a few weeks later. The latter was tricky to diagnose, but eventually they got it figured out and replaced. Everything is working fine now. To their credit, this company has a program that provides a 20% discounts to veterans (like me) which is always nice.
I recently had an unfortunate break down of my air conditioner and called multiple A/C companies that all told me the same thing... that it would take a day or two to send a technician out. My last call was to emergency air! They told me they could send someone out that day and not only did the service man show up on time but he was very clean, polite, and professional! I told the tech I was on a tight budget so he waived the diagnostic fee with the repair! I ended up signing up for a 10 yr maintenance program because I was so impressed! I will recommend Emergency Air to all my friends and family!
Our AC went out at 7pm. We called Emergency Air and they sent Nate Sowa to us by 8:30. He was professional, personable and had us up and running by 9:15. We would recommend this company to anyone needing service.
Fake add on ktar radio. They claim a 39.99 full inspection just to come and scare you that you need a new unit. They said a capacitor was bad and they wanted almost $600. My buddy got it for $34. And installed it for free even thou the old ine was actually working fine. They also said I needed a whole new unit because the unit on the attic had rust and they also lied about my unit leaking freon. My friend who owns an ac company said that if it had a leak my unit wouldn't blow cold air. Definitely don't recommend at all. They aren't bad people they are just un the business of selling brand new units for way too much.
Unexpected A/C problem in the middle of the night. Emergency air took my call at 330am and had a technician there by noon. My technician was friendly, knowledgeable, and explained everything to me as he was fixing the problem. VERY PLEASED.
Truly amazing experience. They advertise 24/7 and they are, the phone was answered quickly Friday night with a very nice person on the other end. It was refreshing. She was able to schedule service Tech for the next day. When he showed up he was smiling and just as friendly, it was 117 on Saturday but he was as nice as could be. Our AC was back up and running quickly at a lower cost than the Company we normally use. I will be using Emergency air heating and cooling in the future.
Julie Daniella Melendez
2 weeks ago
Gerald Largo was very friendly and had great communication during the whole process, messaged to let us know he was on his way. He took his time, did a very thorough job, explained exactly what he did. Took lots of pics. We were very impressed!
Since installation 8 years ago, the Emergency Air Techs have serviced my 3 heat pumps biannually and care for my units like they were in their own homes. Thorough professional and on time. Highly recommend and a shoutout for Tech Richard and the office staff that always respond quickly. John Prater PS: sure hope Jim our former Tech is doing well.
Donald Bernaugh
a month ago
I had a great experience working with the technician. He explained everything that I needed to know
Diane Allen Fitzgerald
4 years ago
Robert Patrick serviced and did the maintenance on our AC yesterday. This is probably our 3rd interaction with him. He is always, polite and respectful and professional. He also knows his job very well and is extremely knowledgeable. Once again he did an outstanding job and I couldn't give him more praise! Thanks Robert.Emergency Air if all of your employees are this great you are the luckiest and best business ever!
Brandi Hawkins
a week ago
Quick appointment and the tech arrived within timeframe
Also kept me updated with process
Hands down the best service I have ever received from an HVAC company. Once again Emergency Air has exceeded my expectations. Thank You Mark Chavez, Derek and Angel (Installers) for doing the great job on my new HVAC system.
Janet Klimuck
5 years ago
Our service technician, Troy, was very knowledgeable, personable, and friendly. He videoed his inspection of our A/C unit and described what he was doing and commented on his concerns. This simple technique helped immensely in explaining priorities and what the options were. It was a job well done and made our decision(s) relatively easy.
Patricia Orzabal
4 months ago
Tyrone was awesome explained everything in detail and very professional Emergency Air is the best! I totally recommend this company!
Gary Schnitz
9 months ago
Annual HVAC maintenance. Technician checked system and explained the benefits of a compressor savor kit to reduce amperage at system startup which I had him install to help save energy and increase systems longevity.
Valerie Holt
3 months ago
He was great highly mannered to care of all our needs. He knew exactly what to do I recommend them to anyone highly and will use him again. Thank you so much for your business Tim and Valerie Holt.
Joe Panagakis
2 months ago
Joe G. was quick but thorough. He was approachable and kind. I appreciate customer service like this. Good dude.
Kelli Heaston
8 months ago
Joe was very professional and showed and explained what he was doing. After having a less than great experience the last time ( that person was let go), I was Leary, but the service I got today was good.
RICHARD C. HORNUNG
2 years ago
I’m very happy with Emergencyair. The blower relay on my A/C was becoming intermittent and my home was heating up. Emergencyair had somehow out that day by 3:00. The dispatcher was friendly and professional. The serviceman, Robert Patrick was great, also very friendly and professional, explained what he thought the problem was, gave me a reasonable quote which he stood by, and had the relay replaced in a couple of days (the current relay was working more or less, which allowed Robert to replace the relay on a day with better weather). I called two other HVAC companies prior, and one would not have a service guy out till the next day, and the other one not until a week later. I recommend Emergencyair for fast, competent, and professional HVAC repair and maintenance.
Frank Brontsema
5 years ago
Already had maintenance contract with Emergency Air, replaced one unit, and now other old unit needs replacing. Caleb Garver did excellent maintenance job on one unit while carefully going over all options on bad unit and labor options. Appreciate his diligence and bottom line dollars I signed up for. Not often customer is happy spending money, but this was an exception. Thank you Caleb.
I’m not the type to bash any company but when it comes to excessive heat and your AC stops you call a HVAC company to come out and hope that they can get you up and running if it’s even a month, but with my HVAC experience as a HVAC technician I knew it was a simple capacitor for the blower motor so what most would do is get another technician out to verify and they come back with this insane price for a new blower motor and a capacitor for 2300.00 and a whole new system would be 7800.00 they took a video of “ trying to spin the blower motor” when in reality it spins without using any muscle. So with that being said, I will never recommend this company due to the fact they know damn well people get desperate in the good ole Arizona extreme heat!! This company should be ashamed of themselves. 👎🏼👎🏼
Joseph Fullerton
6 years ago
Emergency Air was great to work with. The tech Robert sat down with me, went over all of my options and explained what repairs needed to be done to my unit and the costs of those repairs vs. the costs of a new unit all together. He made sure I had all the information I needed and after coming to a conclusion as to what I wanted done that fit my budget, he saw to getting it handled and taken care of. He worked fast and did a great job. Overall, Emergency Air made sure that my unit was ready to tackle another Arizona summer. Thanks Robert
I want to thank Emergency Air for coming out to repair my unit on emergency notice. It was an unusual repair, but Pat was able to get the unit back up and running in the 113 degree weather same day! Appreciate the work you all do.A small amount of stucco repair pending, but for now the AC is up and running with no other issues.Thank you PatRegards,Luis
Karen Thompson
a year ago
10 🌟 We had them install a new AC May 2021. Very professional and knowledgeable. Had a few things pop up that they took care of immediately. Had problems with air flow several times no fault of theirs and they returned and fixed it until we were perfectly satisfied. I can't say enough about their customer service!! The best in the industry from guy who came out to give us an estimate, the office staff, installers, and maintenance...outstanding!!Every single employee enjoyed what they were doing and told us they loved working for Emergency AC. Everyone was kind, considerate and professional! I HIGHLY RECOMMEND EMERGENCY AC!! THE BEST!!
Julie Sullivan
a year ago
Our heat wasn't working, we called Emergency air and very quickly a tech arrived. Lorenzo was knowledgeable, efficient, friendly and was able to troubleshoot an unusual problem with wiring. I highly recommend this company and applaud the professionalism of Lorenzo.
Ben Nickerson
5 months ago
Very good service. And a great price on a new ac unit install
Russ was very friendly and above all knowledgeable. Explained everything thoroughly. We will ask for him specifically next time.
Rich was great, he explained and showed me pictures of what needed to be fixed and/or repaired. Rich was quick and got my AC unit up and running quickly. I highly recommend Emergency Air.
Anna
Corey was awesome! He took the time to educate me on all aspects of my system and explained all his actions to help me understand his process. I happily signed a five year contact because I need a professional like this on speed dial.
We came back home from out of town to find our AC was not working. We tried calling many places but a lot of businesses were not available on a Sunday afternoon. Luckily for us, we called Emergency Air. Mike H. came and inspected our AC. He installed a new electrical box, since the original did not have fuses. He had been working all day but still took the time to be extremely polite and professional. He is one of the most impressive people I have met. He had us up and running in an hour. Thanks, Mike! You made a new customer for life!
Despite the heavy demand in AZ for repair, they were able to get a technician out to my house within a matter of hours! I was so shocked. They arrived, highly professional and they provided me options yet still explaining the complete situation in its totality. They have various financial options and can with almost any situation. I really trust and like this company! 5 thumbs up!
Jayne Hlady
11 months ago
We have a service contract with Emergency Air, we knew one air conditioning unit was getting old and having issues. Robert Mitchell was the service guy and he was amazing. Prompt, efficient, friendly and so knowledgeable.He gave us the options available and his recommendation, which we went with, to replace the whole system. He was able to get us offers, discounts, add ins etc.We could not be more pleased with his service and the service at Emergency Air. They are highly recommended by us.
Chizelle Gates
2 months ago
It’s always a pleasure when these guys come for annual A/C inspections. Very professional, knowledgeable, friendly, and respectful.
Chris Polanco & the trainee he had with him on July 28th (sorry, don't remember his name) were AWESOME! Friendly, efficient & didn't talk over my head, made sure I understood.
ReGina Thomas
3 weeks ago
Josh was very thorough & professional!
Very happy with service.
Herman Chibnik
a month ago
We had a small problem with our AC unit; we received same day service and it was fixed promptly and professionally.
Jesus Lizarraga
4 months ago
Broc was very professional and detailed with the information on what was needed for ac maintenance also had a very good attitude and was knowledgeable.
Warren Schuler
5 months ago
Russ was a very professional and courteous technician. He seemed very knowledgeable and was happy to answer questions.
Bob Gallagher
4 months ago
Quality, knowledgeable, well-prepared, and professional technician. Did a quick overview and found capacitor was not functioning. Replaced capacitor, which he had on his repair truck, quickly and installed an new air filter. He was very friendly and answered any questions I had.
Francisco Avila
a week ago
When I needed to get my A/C coils cleaned Gerald largo made the experience a breeze. He was very respectful and went above and beyond
Mr. Ron Mohrland
a week ago
Richard was professional, friendly, fixed the air. Gave a good inspection, made all recommendations and no worries for 7 years.Thanks Rich,
Kimberlee Trerise
3 years ago
We really have loved working with Emergency Air. They have been good at giving us good information about how to make our 19+ year old AC work. Unfortunately, they found a leak in our system this week that will cost almost as much to fix as it would to just replace the system. Robert Patrick & Anthony Howell have been super helpful in making sure we are getting the best unit for our house at the best price! We will have a new system on Monday! I cannot wait for our house to be cool and comfortable for the rest of the summer.
We are trusting all of our air conditioning needs to this company! They are thorough, fair and honest. Today I met Robert R for our annual cleaning and he was friendly, professional and listened to any concerns I had. We are ready to take on summer now!
James was awesome! He gave me real recommendations on how to fix our unit without bias or being pushy. He was quick and spent extra time explaining what was wrong with our AC.
Melissa Bancuk
5 years ago
Of course, once we bought our house a couple years ago, the air conditioning had to be looked at after about a year and we contacted Emergency Air. They couldn't have been more helpful, friendly but professional. Explained everything going on, showed us the problems with the old unit and didn't rush us just to make a sale. We ended up getting a new Carrier Unit that has been working great. Now a year into it, had an inspection and maintenance by Robert Patrick who was very friendly, professional, and thorough, and he explained everything. We feel that Emergency Air is a great company with great people so got a maintenance agreement to keep the system working efficiently through the coming years. Highly recommend.Getting our ducts cleaned in a few days by Emergency Air too
Our old A/C company Desert Valley Air went out of business. Emergency Air thankfully took over the contract we had. We were having some issues with the A/C not staying steady, being over 110 degrees makes it frustrating trying to stay cool.We had Caleb come over and check everything, he went to the attic, out back, looked at everything twice. Ended up being a loose wire. Our A/C units are the original units built with the house form 2001.. yes, they are 18 years old. We know we are in need of new A/c units, but if it aint broke no need to fix... well, we know we need to replace it sooner than later and well before it breaks as we know it will be a big expense. Caleb was kind enough to give us a quote and shockingly it was far better than we even thought. He was super honest and explained what we needed for our size house, with almost 3,000 sq feet, we need 2 units that are fairly powerful. We were very impressed with Calebs knowledge, honesty and customer service. Oh and he was funny too!!Thank you Caleb for your time on Saturday.
Steve Hechler
2 weeks ago
They were very thorough on my one year anniversary visit. Ryker took pictures of the specs for my unit and the actual readings from his gauge to show me my unit was in compliance. He put plastic covers over his shoes when coming inside. He explained I had no insulation in my attic and sent me estimates for the work using different grades for foam or fiberglass.I’d like to thank Marina and Maria for handling the scheduling and updates on my appointment. Truly a top notch company with excellent customer service! I would recommend them to anyone looking to replace or repair their a/c unit.
Lonny MacDougall
4 years ago
Professionalism, expertise, commitment... to some, I imagine these are just words that are bandied about in an attempt to try and sound convincing. To Emergency Air, they are a business strategy.I called Emergency Air with a real emergency.My A/C heat pump had gone down. I had movers coming in two days. I did not want to have them work in 115 degrees no matter what it was going to cost.I had already called a different company. They sent a technician to do a diagnostic. And they could not tell me exactly what was wrong. This gave me a concern.Then, I called Emergency Air on the advice of a trusted source. Mike, the service manager promised me they were going to diagnose the problem to an EXACT component. They would fix it if possible and had access to parts to get it done in a time frame so that my movers would be able to work comfortably. I was sceptical, he was confident.After I met his technician Pat, I knew why Mike was so confident. Pat is a top hand in the AC field. He is knowledgeable, efficient and competent. He diagnosed and fixed the problem. It was an issue that was completely different than the two guesses the previous contractors had expressed. It was evident that Pat had the ability to think past the obvious.Pat explained everything and was in and out in no time. I could not be more impressed or satisfied.
Rebecca Polkabla
2 years ago
We had an air emergency when our AC went out on one of the hottest days of the year. We called for service around 5pm and Caleb was at our house literally 2 hours later. He was very professional and helped us out in a bind until we could get a new AC unit installed. I would highly recommend Emergency Air. We also had a great experience when our AC unit was installed.
They were very professional and as far as I can tell did a good job
I had an amazing experience with Emergency Air! The service tech was extremely professional and very thorough.He spent a lot of time with me ensuring I knew exactly what he was doing. I never felt like he was trying to sell me anything, I honestly just felt like he cared about my home and my system.Being a first time home owner, service like that goes a long way. I would recommend this company to everyone.
work was completed in timely manor. I must complement Ryker who went beyond his job. While in the attic he saw a problem not related to HVAC but would be a home problem later. That IS customer service. Thank you!
We're used many varried HVAC companies in the past 50 years and none compared to the service, professionalism, quality and value of Emergency Air. Our superb technician, William, was extremely thorough, took the time to explain everything to us, and gave us total confidence our two systems were well taken care of. We'll be requesting him as our technician for future services.
Carl Campbell
3 weeks ago
The technician was very knowledgeable and explained to me, what he was going to do. After he had completed the maintenance on my A/C units, he showed me photos of before and after. He cleaned up the outside units. All of the leaves and debri were removed from inside the units cover. He was very polite and enrolled me in the Hero's Program. I would recommend to service any owners of A/C units.
William Goodman
4 years ago
Emergency Air did a great job today - the heater hadn't been working all year and they were able to fix the issue in a snap. Was especially grateful for Caleb Garver's help as he went above and beyond to check both units and explain to me his process. Thanks again Caleb.
When making a purchase this large it is important to have a team you can trust! I worked directly with Crow and he was awesome. Explained everything to me clearly and responded quickly when I had questions. 3 other companies before Emergncy Air had given me very high quotes and the Emergency Air team offered me a great pricing along with great service! Highly recommend this team!
Hannah Kaplan
4 years ago
I am recommending Emergency Air and Corey, their very pleasant and informative representative. I look forward to years of careful service with Corey and this company. I particularly appreciated the fact that he took pictures of what he found wrong in my attic and then showed me the finished product.
Brock was awesome. Great communication. And explaining the process. Will be using them for the maintenance. Highly recommended.
SolidFormula885
6 months ago
Great service by Rich D who came out and did preventative maintenance on my AC unit. Very friendly and professional. Much appreciated. Also phone service in setting up appointment was easy and pleasant. Emergency Air is a great company to do business with. Highly recommended
We had a pleasure meeting Mr Richard Wilson, the most dedicated and a hard working man! We definitely need more people like Mr Wilson and his company Emergency Air that care about customer, their satisfaction and take great pride in work they do. Kudos!!! We will definitely use and recommend your services going forward.
Called Emergency Air to have a routine maintenance done on one of our air conditioners. Scott was very professional. Explained everything that was done. He even told us about a plan for veterans that they have which will save us a great deal of money in the future. We will be having to get a new air conditioner for the other side of our house. He gave us an estimate for that too.
Martha Roberts
2 months ago
On behalf of my friends from Peoria AZ.The technician was professional and knowledgeable. A very good salesman too. He sold us a 5 year maintenance plan for $1300, including a power surge protector and a booster for the motor. 4 stars because we are yet to learn, how good they would be when maintenance issues arrive. We really hope that they deliver excellent service at that time.
Just had my furnace serviced 5 days ago by Chas Roberts and today the heat wouldn't go on.Chas Roberts said they wouldn't be able to provide service for at least a couple of days because all of their technicians were booked.I called Emergency Air Heating and Cooling who came within a couple of hours. Pat Edwards the Service Manager handled the issue very professionally and thoroughly! I signed a 5 year contract with them as my daughter did also this summer. She was a former Chas Roberts customer and recommended that I contactthem and was I ever glad and Grateful. Such a great company‼️
Marcus Johnston
3 months ago
The tech, Joe Gabriel, was prompt and gave me an honest assessment of my system. He went over my options and we landed on the most effective option rather than the most effective.He educated me and really made me feel like a part of the process. I always get exemplary service from EME and will use them (and Joe in particular) for all my ac needs!!Thank you EME!!!
This company gets out fast to work on your unit. easy to work with.
Rick Petrucciello
4 months ago
I highly recommend Emergency Air. Their technician, Richard did a excellent job quickly diagnosing and repairing the problem. He explained my options and gave me a accurate solution. I would use them again
Jennifer Udell
2 years ago
Nate S. was great to work with. He took his time in diagnosing the problem and gave extensive details as to what we need to do next. You can tell he has passion for the work he does and we felt comfortable with him in our home. He sold us our 2 step system and we are so exited to get it installed!
Robert Patrick was such a pleasure to work with. He’s very knowledgeable and found a way to explain the intricacies of the problem in a way I could easily understand. I also had him install an Ecobee wireless thermostat. Not only did he do that; he showed me how to use it through the app!
My technician, Rus Muir, was on-time, friendly and very knowledgeable. He was wearing a mask and covered his shoes before entering my home. My A/C was not working, and Rus found the problem and fixed it in no time . He also checked all the vents and my cooling is now working perfect. He made my day and did it with a smile. Wow! What great service.
Chelsea Dewey
2 years ago
We got a new AC installed by these guys a little over a year ago. They explained everything and had a fair price. After less than a year, we had to call them out to fix the air distribution as some of the rooms were not cooling down. The tech at the time didn't do a very good job because the problem persisted until recently when we called again. This time, though, Lorenzo came out to help and was great! He called before he got here, wore his mask the whole time which I appreciate, and was very polite and honest. He installed a damper that wasn't originally there and stayed for almost two hours fixing the problem. Lorenzo is an awesome tech and if we have to call them again we will ask for him specifically. Thank you!
Our 28 year old Trane is as clean as when it was installed. Gerald was thorough and meticulous in tuning up our old AC. Great to have such good service in the midst of a record number of 110+ days. Highly recommend.
John Donadio
10 months ago
Russ Muir was quite professional. He took the time to explain the issues we may have developed over time explained what needed to be done. His knowledge of HVAC systems and equipment was incredible. He broke down the immediate needs to be sure our system continued to operate both efficiently and safely. He then advised how to repair builder installed problems. I highly recommend Emergency Air and Cooling. Honest Service!
Dan Copeland Jr
2 months ago
My HVAC tech, Eric Toher, was best in class! Eric educated me, and answered all my questions. Oh, and he is a dog lover! HUGE plus in my book. A fine and professional that raised the bar!
Everyone likes an honest A/C service company & I think I found one... the service person that came to do a service call... was super honest & found the issue within minutes & told my son it was a fuse problem & in order to save me money if my son switched the fuse him self by a a few hundred $'s super easy to switch them & so he did...... the service person could've lied to my son & switched it out him self & charged me hundreds but being an honest company hiring the right personnel makes the difference...... emergency air heating & cooling came thru & saved the day😎 thank you so so very much y'all became my go to for service....
Jessica Vasquez-Hamilton
3 years ago
Mike with Emergency Air came out and fixed some items that showed up on a home inspection. He was quick to fix the problems and also gave us some great advice. Very professional and personable. We won't be using anyone else from now on! We highly recommend them.
Melissa Bridges
4 years ago
After a very bad experience (with an employee that no longer works there) I was having an issue with our thermostat, so I gave them a call and they were out in under 3 hours!!!! So incredibly impressive. Daniel was courteous and prompt and went above and beyond to insure our thermostat was working. I would recommend this company to anyone.
Over the years emergency air has provided all of the above mentioned services to us and more. They have been exemplary in their service, knowledge and professionalism. Many technicians have represented the company to us with an excellent experience each and every time but none better than today’s service call from Joe. Timely, professional, informative and helpful describe the service provided. Well done and thanks. Looking forward to a continued relationship… we have great confidence in you Emergency Air — and this includes the people who answer the phones! Thanks!
Rachel Cardenas
3 years ago
Patrick came out for my A/C maintenance check today. He was very thorough and knowledgeable at what he does. He answered questions I had and gave me recommendations. He was friendly and I’ll be requesting that he do my maintenance check ups from now on.
Was very pleased with our tech Russ! Dry professional. Was not pushy and just gave us a quote to do when we are ready. Will continue to use them.
Richard Norwood
a year ago
Just wanted to give a big Thank You to. Pat Edwards for his prompt and fine Service on our A/C system. Pat always shows up on time and was properly masked. He went straight to work performing our semi-annual Preventive Maintenance. Pat is always friendly and doesn’t try to sell you a bunch of parts or service that you don’t need. Pat is without a doubt one of the most knowledgeable HVAC Technicians that I have ever dealt with. You can relax and sleep well at night after Pat Edwards has serviced your unit that you didn’t get ripped off, and that you received top quality Service. Thanks a Million Pat.
Roseann Ebert
3 months ago
Russ is my technician and he always does an outstanding job!
Robert with Emergency Air is simply horrible.Now that I have your undivided attention, I want to let everyone know that Robert did an excellent job cleaning and inspecting our air conditioner. He answered all my questions and took time to make sure I understood everything he was doing. He is very knowledgeable, does a good job and has a very friendly personality.
Davielle Bagwell
2 years ago
Russel came out today and was very friendly (my dogs liked him!) Upon inspection of our unit, Russel made it aware that our previous tech, with another well known ACheating company, was lazy and installed our capacitor hazardously… not a good son in my opinion. Russel was quick to replace it and install/mount it correctly on our unit. I really appreciate his work ethic as that can be hard to find these days.
Technician Caleb was very nice and easy to speak with. He told me about the system and after checking the operational qualities, both positive and negative, we spoke of my needs against the possible negativaties of a 22 year old original system. I asked him about emergency calls and service when and if I will ever need it??? Greqt guy and I will call when needed.
I had a great experience today with Daniel Monen. He performed a thorough review of the HVAC unit and took the time to explain all maintenance and upgrade options. His fantastic and efficient service was greatly appreciated!
My A.C. unit went out and I called Emergency Air Heating and Cooling. Robert Patrick came to my home and was very kind and gave me the best option for my home. He even threw in a water heater at no charge because be both knew it was on the verge of going out and that my budget had already taken a huge hit with the unexpected expense of an A.C. Unit.The next day, a crew of 3 (Jake, Larry and Shane) came to do the install. While pulling out the existing A.C unit and water heater, they discovered mold. They immediately called a restoration company who came out to assess the situation. The restoration company wanted to charge me up to $4000 up front to remove the mold, but they jumped to my rescue! The crew had experience working with mold from their previous careers. They offered to remove the mold at no charge. They cut out all of the mold and replaced the dry wall that they had to remove. Emergency Air did an excellent job of taking care of me and my family! I will highly recommend them to any one who ask!Thank you to Robert, Jake, Larry and Shane!!-Sheena Smith
Casey Calloway
9 months ago
Caleb was on time, professional and took the time to make sure I understood their product and its value.
I received excellent service from Michael Holland. He went above and beyond customer service. He serviced my a/c last week. The same day it stopped working. I called him he was home with his family 25 miles away. He came over and had the issue fixed in a couple of hours. This man is smart, professional, and thoughtful. He is a 5 Star Tech. I recommend him for all your emergency needs.
The technician was prompt, courteous, professional and responsive. The work was thorough and excellent.
Tricia Calzado
a month ago
Russell was the most professional service appointment I have ever had. I am impressed with all the staff at Emergency Air.
Mike Collins (SolWatcher)
2 months ago
Exceptionally professional. Courteous. On time. KnowledgeableMy A/C stopped blowing cold air, and after doing my due diligence (making sure the evaporator coils were not frozen over, circuit wasn’t tripped, etc.), I called Emergency Air and was given a timeframe between 2 and 6 in the afternoon, 2 being a little less than three hours from the initial call. I received a text with said appointment. At about 1:30, I received another text letting me know (and a call) the name and photo of the technician (Michael R.) and that they were on their way. Michael arrived quickly, introduced themselves and quickly got to work. They had troubleshot and identified the needed replacement part by about 2:30. Michael gave the estimated cost to repair the A/C, along with an estimate for an additional compressor saver kit, while also honestly explaining the kit was absolutely not necessary to get my A/C up and running again. After approving the fix, Michael R. had the A/C up and running and blowing cold air within 20 minutes. In total, Emergency Air had my A/C repaired less than 4 hours after my initial call, on a 113° day in the middle of July, and I get to sleep at home tonight instead of a hotel. Seriously amazing service
The night before the first day of summer and no AC. 😳 Called about 9pm, was able to speak to someone and have an appt for the next day. Reasonable price and a good service!
chris losleben
4 months ago
The tech Ariel was very personable and informative. Did was what asked and didn’t try to up sale. I would use this company again and recommend
Jesseca Hunt
2 months ago
We called Emergency Air & was serviced the same day. Russ & his partner had the unit fixed within 20 minutes and provided alot of helpful information. Thank you for your service out in this Arizona heat. We are very grateful.
Suzette Dowd
2 months ago
Even though I was last on the list for the evening Pat showed up and made sure everything was completed before he left which was nearly 9 pm
Steve Gillet
2 months ago
Emergency Air has been the most valuable, professional, and thorough over two other AC companies in the valley. Drew is top notch and very professional as a representative for Emergency Air!! Thank you Drew C and company for your time and efforts!!
Pat (technician) was knowledgeable, friendly and explained all my options. Will refer to friends.
Ryker was very Thorough explained every step. Pictures of before & after cleaning, all reading. Made recommendations.will be calling me in a month for extend Warranty
Howard Hubbard
a month ago
My AC went out so I called Emergency Air and they came out fast got me setup and my new AC was installed in a couple days. Ok so a couple months later my new AC was having some issues. No doubt it was a manufacturer defect but I was worried. But thanks to Kenny, Pat, and Larry at Emergency Air they were able to take care of it and I couldn't be happier. They really do care.
Just had a check up on my A/C unit and Furnace. Richard Tow was fantastic. He explain everything in detail, made recommendations, was polite , professional. Would highly recommend service from him to anyone. definitely 5 star service
Scott was very professional he performed our 6 month maintenace on our system. When completed he made suggestions on 3 items. 2 were preventive maintenace and one had to be taken care of. After agreeing on cost he did all 3 items.
We were stunned by the great service we received. No emergency, but we called in the morning and by 3pm our new Nest thermostat was installed. We really liked Caleb and he gained our trust by examing our Heat Pump purchased elsewhere and not finding lots of things wrong. He gave us some tips, installed a couple things we felt we needed and left us with a strong trust. We feel comfortable letting Emergency Air taking care of us from now on. Caleb deserves a gold star.
Glessie T. Brown (ShesGlessieT)
2 years ago
We had the pleasure of being serviced by Caleb Garver today. He arrived hours before the stated service time, which was fantastic. He found the issues that we were having with our AC units, explained what happened and what he did to fix it. His fast, accure and great communication skills were awesome. On the business card, it says Comfort Technician, and I can honestly say, we had a very comforting experience being serviced by him today. All around great personality and customer service! Not looking for any additional issues to arise, however, if or when they do, Caleb will be the first person we call for help. Thank you for your service!
Great Service! Honest, Trustworthy, and Detailed! Scott D was BIG TIME - he made to try every possible solution and went above and beyond.
Called for an appt late in the afternoon and they were here by 4:30. Couldn’t ask for much better than that. Jonathan was very professional and courteous. Job well done.
Jenna Rebenstorf
2 years ago
Nate Sowa came out late at night, very friendly. He made sure he explained what Was going on with my AC unit and what my options were. He got my AC running again so I could use it until the new one can be installed. When going over new units he came and sat inside, was very sweet to all my dogs while going over what the next steps would be.
Aaron Simmons
2 months ago
Normally you would not request a maintenance on an AC unit for a new build home that is less than one year old. Then again this was a D.R Horton build. Sure glad we did, to find out they miswired the AC cutoff switch in the attic amd the AC compressure is o er amped by 16 AMPS!! Means it will burn out faster and cost more to run. Very grateful to Emergency Air for the inspection to discover more of D.R. Hortons screw up on sub par quality of services.
Nathan McClellan
a month ago
Scott was fantastic and even took the time to break down what was happening with our AC. Also found out I was using the wrong type of filters for the kind of unit we had 😅
Caleb came out to do performance an annual check-up on our unit. He was on-time and courteous. He identified a small issue proactively that could help to ensure the reliability of our unit during this upcoming summer. Having serviced it myself before we were customers, I can tell you that his assessment and suggestion was honest, fair and helpful! Will gladly use Emergency again.
Richard Arroyo
2 years ago
at the risk of writing a review that might appear fake or was for a family members business, Emergency Air was nothing short of FANTASTIC. After 30 years in the Valley and experience with 8 or 9 different HVAC companies, never had as good an experience with ANY company in the field like this one. They were at my home in an hour (in the middle of summer) the tech diagnosed the problem in 10 minutes and repaired it in 40 minutes. Which included climbing a shaky ladder to my rooftop in 102° weather. The tech knew exactly what he was doing (and was not a kid...but a seasoned technician). he was smart, kind and professional.(they were recommended by my neighbors) AND their charges were reasonable to boot. Honestly, what a find!
Rosemary Daniels
6 days ago
I must have slept through the storm last night. I went to the mail box, walked by my A/C and it sounded like rocks were stuck in the unit...I called Emergency Air and you sent Mr. Fernando out. Thank you! He came right away and found the problems.My Surge Protector was burned out and the Compressor needs to be replaced.
Tim Green Sr.
3 weeks ago
Our Experience with this company was awesome the tech took the time to check for any problems and cleaned our unit and gave us an honest Evaluation for Present and future care of our unit I really Appreciate that and now know I have a company I can Trust
Shannon Bebout
6 days ago
Great customer service and very informative. Would highly recommend
Emergency Air is the best A/C service that I have ever experienced. Mike, the technician, was knowledgeable, professional, and very nice. He took care of some serious problems with my system, explaining everything as he worked. He spent about 5 hours on it.I would definitely refer them to family and friends!
Dealing with this company has been nothing but frustrating from start to finish.-They were supposed to come out for a same day emergency service, but no-showed (They did waive the service fee for this inconvenience).-They offered to come next morning, then tried to change it for 12-4pm. Luckily we still got the tech to come in the morning.-The tech initially estimated 500$ for adding Freon. He had to add more than anticipated and the bill ended up being more than $1,000 for Freon. He did not warn us of this change until the end. I understand more Freon was needed and obviously up-charged us a lot, but I should've been communicated with about this change and not surprised with a bill twice the price of what I was told.-The tech was also less than helpful and when asked to take a look in the attic, he refused.I will never use this company again or recommend them to friends and family. In fact, I will tell people to steer clear.
Dolores Davis
3 weeks ago
Maria was patient and great explaining the services you offer. She got me scheduled right away. Arial was great. He explained my issues to me as he resolved them. Very kind and polite. Great staff. I will be calling on your company again to care for my A/C needs....Eric came out and serviced my AC. He also inspected my unit. Explained what I need to make my system proform better. He explained your warranty and benefits. He was professional, polite and very knowledgeable. Great company. I'll be calling again. Thank youThank you sincerely
I appreciate the time taken to take photos and explain services needed. This business was worth the money. I'm going to be a loyal customer whether for maintenance or repair.
Melody Moles Barnes
5 years ago
My AC unit was installed in 1996. Emergency air sent Caleb Garver out and we discussed my needs and cost for new heating and cooling system. Purchased a Carrier brand and was installed today by Larry and Shane They did an awesome job. Worked very well together, polite and very knowledgeable. Provided me with explanation to all my questions and concerns. Thank you Larry and Shane! Great job!!!
Greg Leininger
a month ago
Gerald Largo was exceptional! He was courteous, helpful, and professional. I will be requesting him again in the future!
Great, thorough service all around. Replied to a remarketing email for summer maintenance service as a return customer. The team scheduled me within 7days and sent email confirmations along the way. Day of service, Rich was assigned to my house and called ahead to make sure I would be available. He showed up on time, professionally dressed and kept, and prepared to put booties on entering the house. He started in the attic and spent more time up there than others than have been out. He took photos along the way and did an excellent job explaining the current state of things. He then went outside and checked the two units. We cycled on/off and monitored the power draw. Explained that I could use a starter relay and capacity to help the unit. He finished by cleaning the coils and running over service options. Overall great information and a great inspection service for the price.I will say that in an effort to be customer focused the company does send more emails, texts, and follow up calls than I feel is needed but to each their own. Would do business again.
I WAS VERY IMPRESSED BY TOMMY , HE IS THE FIRST REPAIRMAN TO GO BEYOND NORMAL CHECK UPS, HE DID NOT HAVE TO CLEAN MY AC OF LEAVES SINCE I HAVE HAD IT INSTALLED , USED BOOTIES FOR HIS SHOES ,OTHERS DO NOT, GAVE ME PHOTOS OF READINGS AND ADDITIONAL PROBLEMS WITH MY SYSTEM THAT WAS INSTALLED BY ANOTHER COMPANY
Cynthia Heaps
a month ago
Ariel resolved the issue with a clogged water line that caused the thermostat to go out quickly and professionally.
Bob Wuethrich
2 months ago
Gerald Largo is the best. Give him a5 star review on the contest.He was totally informative and fixed a loud rattling noise on A/C.Gave me in and estimates on 2 products a surge unit and another preventive unit .
Michelle Martinez
3 months ago
Scott informative and explained everything that was going on with our AC and what could go wrong since it’s old. He even showed us pictures
Really impressed by the customer service .. Appointment was set really fast even in the heat of AZ summer. Service technician Josh Marcelain was extremely quick at diagnosing the issue. He reralized he had a tool missing for the job, but he was back within 30 minutes with the tool to take care of the fix. I have had Carrier A/C in my house for a long time and they truly stand by their customer service and support ! Kudos !
Sandra Jeanne
a month ago
Richard was courteous & came within a short amount of time of calling. I called your company because the original contractor wasn't returning my calls & thought for sure your company could resolve the issue. After replacing parts & wires it did not. The charge of $433 was expensive to not be able to fix the issue, so I can't give 5 ⭐s as I'm still without AC.
Jordan Burczyk
2 years ago
Caleb Garver arrived quickly to my home and was looking at my AC unit right away. He was kind, courteous and professional. He gave me some great advice and tips for me to consider in the future, and said he was only a phone call away if I had a follow up question. Great service. 10/10 , 5 - Stars ⭐️
Did an inc incredible job. Highly recommended.
Richard Bookie
4 years ago
Our experience with Emergency has been outstanding. In particular our Technician Robert Patrick arrives clean, well prepared and even takes photos and videos of issues to fully explain them. Great companies have great people working there.
John Allegretti
3 months ago
The technician was early, did the job quickly and was very professional
Penelope Huntsinger
2 years ago
Last year my A/C unit died. Cory came out the day I called and said it could be fixed but was on its last legs. I could NOT get just a new A/C unit but needed a new furnace as well. (This exact thing happened to my Oregon home, but it was a much older unit and had a heat pump, not a furnace unit and an a/c unit.) These units were installed when the house was brand new in 2012 so only 8 years old. Both units were replaced in only 3 days. Which I thought was great. But 13 days later the A/C unit died. Cory came out again in a short time and found an error in installation that caused the problem. Luckily he was able to fix it right then. Wonderful!I had purchased the $1000 5 year warranty that included checkups each year. I had that service scheduled to take place from 2-6 on a Thursday. No show, and I was called late in the day and was asked to reschedule. I had an appt on Friday so the time was 10-2 on Saturday. Russell came out. NO MASK. I had mine on. (Their website says they all wear masks.) At the conclusion of his check - on the A/C unit ONLY, NOT the furnace, he said all was well but the capacitor was running at startup too high. He mentioned this USUALLY happens to units in Arizona rather early on in their life. He recommended a $240 Hard Start kit be installed. So I asked why, if this happens so quickly, isn't the Hard Start accessory installed at initial installation? His response: Well in AZ and NV they are often needed. Did this answer my question in any way? NO! At that point I said NO and signed the form and he left.I am still angry. No explanations, no check of the furnace and only the suggestion that I, the poor elderly widow woman, pay up for something additional when I had paid $9000 just a year ago.STOP THE PRESSES: Today I was called by Brian, THE supervisor of the service department. Firstly, and most importantly, he apologized for Russell NOT wearing his mask. He then fully explained the need for a Hard Start add-on and the several reasons why. In actuality these had been included in all new A/C units until financial reasons, and a limited geographical area where necessary, had the manufacturers stop putting them on all the new units. He was thorough and spoke well.AND...I'm getting a new Hard Start kit added to my unit tomorrow at some time between 10 - 2, at no cost to me. The standards of Emergency Air and not been upheld and I should not suffer for it. Thank you!!NOW GET THIS: The first tech did not check my furnace. I mentioned that. Today, Robert did. He found an additional problem on the A/C unit, which he fixed! AND THEN when he checked the furnace he found that deadly carbon monoxide gas could be leaking (when the furnace is working - hardly ever!) because a PCV pipe had not been properly aligned. Reason unknown. He shut off the gas and is coming back TODAY to fix that problem. I can easily and proudly say I will be staying with Emergency Air for life!! Perhaps literally.
michelle castano
4 weeks ago
I purchased a cleaning on my ac condenser with an advertisement coupon saving which was good. The tech that came out was really nice , gave me some good advice on my system but there upscale is so expensive for a Uv light that would be lifetime warranty and a coil cleaning to rid my ac of bacteria around 2200.00.Overall my experience was good, everyone I spoke with whether on the phone or the technician was nice and very professional! I will use them again if I see more coupons come my way!
Been dealing with emergency air for about 6years now they've always been on top of things. Robert has been doing check ups and service on my 2 units. He's donea great job everytime he's done out. I had to have a cooking coil replaced and he called around to see if the parts were available then got the install set up with the office for the very next day. Jacob and crow did the install and they were very nice and fast.... like who wants to be in an attic for long periods of time lol. Anyways one installed checked everything made sure the unit was running right and that was it. Robert came back Thursday and installed 2 Nest thermostats and gave me the run down and wrote the things are awesome. So a big thanks for the emergency air team!
Nate came out and helped us with our air. It was really late and really hot. He got the unit working again and arranged to have a new unit installed. He was professional, kind, and very knowledgeable. I would highly recommend!
Lorene Green
4 months ago
The technician was very courteous, change the filter for my air conditioner.
michael kotlovski
4 months ago
Great service starting with dispatch, the my technician Pat showed up and had system diagnosed and repaired in no time. Very happy with emergency air and will recommend this company to family and friends
He was very thorough and explained what was going on with our unit. He was very helpful and thoughtful.
Kristian and Jose were nothing but professional and quick and friendly
Jackie GALLINA
2 months ago
The service technician Kristian that came out to evaluate my ac system was professional, knowledgeable and helpful in explaining what was maintenance was needed.
Mark Martinez
a month ago
Our service tech Gerald Largo did an amazing job
Denise Leivonen
a month ago
An amazing technician named Imbert Altamirano visited us about a week ago & made adjustments to our air conditioner so it isn't so LOUD (we slept much better). Today he is coming to replace the motor. Please give Imbert a sizeable rai$e!
Rebecca Mirizio
2 months ago
Wonderful technician. Very friendly! Will definitely call again.
I Called. 2 hour later Rich came. Checked my AC Freon. No issues found. He was very efficient and honest.
Robert Patrick was amazing! We had several issues with our system and he took care of them in a timely manner and was professional the entire time. He gave us several options and explained everything to it’s entirety. We are definitely doing business with them again. Thanks Robert!
Richard Tow is a knowledgeable technician. He was very pleasant and helpful. I appreciate sending me competent help even on a low priority call like mine. Very satisfied and will use Emergency Air again
Doug Vesledahl
2 months ago
Cruz was our tech today and was courteous, knowledgable and efficient servicing our unit in the crazy temperatures.
They came on time. Very professional in appearance and demeanor. Have a detailed report so I feel confident they performed the necessary checks on my system.
Charles Briggs
a year ago
Nick was on time, polite, asked questions, listened, and helped evaluate our AC system when we had a problem. I had a great experience and would recommend Emergency Air Heating and Cooling to my friends and neighbors.
Mikki Maynard
2 weeks ago
These guys respond quickly and are professional. Our technician, Josh was nice and polite.
Gerald Largo had great customer service and was a pleasure to talk to! I only want him to come to my house from now on!
Jordan Frollo
4 years ago
Had a great experience working with Robert on our emergency AC outage. Was prompt and thorough with the work and got us back up and running. Definitely recommend Emergency Air and will work with them on any future heating/cooling needs.
Customer service was above and beyond. They came out quick and got my ac up and running again quickly
Adrian Lopez
2 months ago
11/10 service from Eric, super professional, friendly, timely, and FAIR PRICING. I was quoted double the amount for the same services from another vendor.
Vincent Guglielmetti
3 years ago
Chad come to perform our two carrier units tunning and he was very kind, knowledgeable and patience with me. He took all the needed the time needed for me to understand what systems we had, how they work and how to ensure they will work properly. He also recommended several add ons to achieve better air quality, improve life spam or prevent issues and presented the corresponding quotes but I never felt rush or obligated to get anything. He was very honest on what is nice to have and what is needed.I was a real pleasure to her his services. Thank you!
Ryan McCullough
4 months ago
Broc was very professional, knowledgeable, patient and kind. He is went way above and beyond for us and just left our house at 8:49 pm after helping people all day since 4 am. He was not pushy whatsoever and explained everything throughly and in a way we could understand and did everything he could to help us out with the investment. What a great dude. You should feel lucky if you get to deal with Broc and his protege who is a stand up guy as well. Thanks again guys.
LESLIE SHUM
10 months ago
Out of state for summer when our AC broke. With help from our neighbor, Emergency Air replaced our AC unit. We just returned home and noticed the air blower was loud. Lorenzo came out today and worked his magic! Much to our surprise, now you can hardly hear it, all with a smile on his face!!He was such a pleasure. He also helped explained the thermostat. Lorenzo is very knowledgeable.Thank you all, and especially Lorenzo.
Trevor Denton
3 weeks ago
Both our AC units went out on a heat advisory day after 8pm, so we weren’t expecting to be able to get someone out that same night anyways. They offered to come first thing the next morning, which they did, and since they couldn’t come the same night that we called, they gave us a great break on the total cost. Awesome service and great experience.
Service technician Lorenzo Portillo was excellent. Very professional, very friendly, and explained everything he had done to fix our problem. I called Emergency Air last night, and they were on the job the next morning bright and early to take care of us.
Richard Morgan
a month ago
Russ did a fantastic job cleaning and servicing my A/C system. Would recommend him to anyone.
Thanks, RAM
William was very thorough in his explanation of the maintenance of our yearly inspection of our air conditioning units. He was very friendly. We were very pleased with his presentation. He was an asset to Emergency Air Heating and Cooling.
Bev Robinson
10 months ago
After having an unsatisfactory experience with the company that installed the HVAC system in our new home, I searched for a different company and fortunately found Emergency Air Heating and Cooling. Pat was scheduled to meet with my husband and I on a Tuesday to set up a maintenance plan. But on the Saturday night before we could not get our heating unit to work. So I called Pat on Sunday AM. By 11:00 AM Lorenzo was here, quickly assessed that a wire was not attached to the gas valve, and we had heat. He even cleaned up the mess left by the installing company. He went over the maintenance plan with us and got us set up. Lorenzo and Emergency Air and Heating are top notch!
Yvonne Maestas
3 months ago
They come every 6 months to ensure that my heater and AC are running smoothly and ready for the new season.
Austin Gastineau
4 years ago
Won a 5 year maintenance plan through ABC 15. Robert Patrick was my tech and did an awesome job! He pointed out anything of concern and let me know what my options were with it. Was nice to be able to ask questions pertaining to the A/C system and have them answered truthfully. I was given info on how to proceed with his findings, such as preparing to get a new system when my old unit inevitably quits, and what kind of costs I can expect. Would definitely recommend!
Pat did a wonderful job completing my annual A/C maintenance. The company is working hard to provide exceptional customer service. I experienced some less than good service in the past and those problems have been corrected.
Oleander Jack
3 weeks ago
We noticed our AC stopped working first thing in the morning on a Saturday. We called in and they sent out a technician same-day. His name is Ariel and he was professional and personable and fixed the problem very quickly!!
Just had a new system installed that was bought from them. Initial technician Nate came out to diagnose why AC System was not cooling below 85. After inspection of the system, Nate let us know that the system was leaking refrigerant and was corroding the coil in attic. Unit in attic was original to the house. Nate strongly suggested that a new system was needed since replacing just the coil would still be expensive and likely lead to a system failure in the next year. Went ahead with his suggestion to replace the entire system and Nate went ahead and charged our current system with R22 to hold us over the next 4 days until the new system was installed. The 4 pounds of R22 was quoted at $250 per pound, and his initial service call would have cost $1300 if we did not replace system with Emergency Air (but was waived if we did).The charging of the system helped cool the house for 4 hours, and did nothing past that. So without replacing the system, they were going to charge us $1300 for 4 hours of cooling.After installation of the new system, house was left very messy with debris and footprints everywhere. After four hours of the new system running, system would still not cool below 81. Had another technician come out and he immediately noted that the air flow was hindering the system because of the combination of a thick air filter and, most importantly, the layout of the ducts made air intake difficult. We had brought this issue of the air filter being sucked in very firmly to Nate's attention originally, but nothing was ever discussed about this. Second technician said adding another air return would be the route to go and even questioned why Nate did not notice this when he first came out. He said that it was the first thing he noticed when he arrived at our house was the noise from the air intake and the air filter and said that he would strongly recommend adding another air return.Overall just very disappointed in the level of professionalism and service. It very much seemed like they were just trying to push a new system on us without fully trying to diagnose the problem and take advantage of the fact that the weather is just heating up, leading to more services and charges after the new system install.
William was great! He was very thorough in reviewing what he was going to do and why, her was very personable, and recommended a hard stop to extend the life of the equipment. The scheduling team has always been on top of the schedule and was able to tell me when to expect Will, and we’re always positive and well-trained. My experience with Emergency Air has been excellent, and I would be happy to refer anyone to you!
Bridgett Shippy
4 years ago
Caleb Garver was amazing! And saved the day! Thank you so much for your efficient and wonderful work, we greatly appreciate having our AC unit back up and running. He was thorough in explaining everything and provided us with options. Emergency air came out the same day I called with a service call request and since I have a maintenance service plan It provides savings as well, so thankful to have that and emergency air. I highly recommend this company to anyone in need of AC guys! :-)
Tamara Badilla
a week ago
Gerald Largo very professional, explained everything in detail. Highly recommend
One of my 2 AC units stopped working Thursday and I had a birthday party scheduled for Saturday. My home warranty can only come the following Monday, so I need it fixed ASAP, so I called this company.Good: I called Thursday late evening around 730pm and a tech, Scott and another employee who was training on the job, came the next day Friday morning.He diagnosed the problem (failed capacitor which led to failed fan, and frozen pipe). He replaced it, and was done. He wanted to wait for the pipe to thaw to check if the AC was working again b/c the pipe started to freeze up.BadHe check my other unit, and told me a couple of pieces (Boost and the canned item [in arrow] on the photo) will need to be replaced. Boost was going to cost $500 and the canned item was $500, total of $1000 for the other working AC. I told him I needed time to look up. He insisted I ask him questions instead. I excused myself because I wanted to look them up first. I found out the Boost is only $15 on amazon. I didn't know what the other items were so went to get more information about the pieces. When I saw Scott again, he seemed insulted and felt that I didn't trust him. He said he will reverse the repair he already did (including the capacitor replacement) and put everything back the way it was and will leave. I spent another 10 minutes explaining that I wanted to understand and ensure I was getting a fair price. I told him the Boost was only $15. So, he dropped the total price to $500 from $1000 total. He proceeded to repair, and then, he told me the electrical box broke. He said the metal melted and he can't replace the breaker. So, now my good AC is no longer working. He said it will be $500 to replace with a fuse type box. My party was the next day and it was 107 degree. I didn't have enough time to call my electrician, and also ensure Scott's work actually left the AC working again. I felt like I had no choice except to proceed with the electrical box replacement. The electrical box replacement and work came out to over $700. The total came out to $1400. He said I had to pay before he left.Impressions:1. I felt like Scott was trying to sell more services and pressure me into making repairs that were not even related to my primary concern. I think the primary concern was easy and relatively inexpensive, and maybe (?) he was trying to find more work, which led to me probably paying $1000 more than I needed to. The other working AC parts probably need to be repaired at some point (it's an old unit), but he made it sound like one of those pieces was not working at all.2. It was very uncomfortable conversation with him feeling that I didn't trust him and resorted to google to learn about the scenario. He threatened to reverse the repair for my AC and recognizing that I needed the AC working for the party, trying to leverage reversing his work to make my birthday party situation more vulnerable.Scott is probably a great technician, and he diagnosed and figured out the problem quickly, and I give him 5 stars for that.My recommendation is for him (and the company) to1. share additional recommendations, and offer to give price estimates, rather than doing a salesperson pitch to get work done in the same visit and interpreting a customer's request to look it up as undermining his expertise and opinion.2. I was very uncomfortable, and the experience during, and getting the $1400 bill after was a terrible shock for what could have only been a couple of hundred dollar work with other work being done at a later time for much lower cost.3. Honest and pressure-free behaviors can also be good model for the employee in training, who seemed to joining Scott, in explaining that the AC can break at anytime and I'll have to call for additional time/work order request urgently when the AC breaks.I should have stood my ground and told him I wasn't interested. I should have interpreted the price drop from $1000 to $500 as a red flag rather than a deal, which led to new problems /work that I was forced to pay for.
Joe came to my house to conduct a semi-annual check-up on my system, I ended up replacing the unit after he explained the up-coming changes by US government. He was outstanding in his explanation. Great guy too by the way!
Absolutely wonderful service. From initial call to work being complete was under 4 hours. Joe is an amazingly talented professional who resolved my AC issue quickly and for a fair price.
Rod Cabbell II
a month ago
Great experience! Got my unit working and provided detail on current state as well as purchasing options.
Upon arrival at my home, Robert began to trouble shoot the failed Carrier A/C system. Not only did he perform research into the non-responsive Infinity System's control thermostat, but also the system fan coil unit. He quickly ascertained that not only the thermostat was part of the problem, but also the fan coil motherboard. By quickly replacing both, the Carrier system which was previously dead responded flawlessly. His knowledge and expertise solved the A/C problem that four of his peers attempted and failed. My Carrier heat pump system is now performing in accordance with the manufacturer's guidelines and I am well please. Robert is truly a professional technician with vast knowledge, skills, and abilities. I highly recommend him!
Ryker, it was a great experience to have him.
Lori Highberger
5 months ago
I've had some really bad experiences with companies in the past including one that went belly up while I had a multiyear contract. Emergency Air has been wonderful. Really appreciate being able to trust them and know they will go out of their way to be responsive for me.
Daniel was very thorough and knowledgeable with what he was doing. I appreciate his straightforwardness when explaining what needed to be done and with the cost involved making it easy to understand. Daniel is definitely an asset to the company. Thank you for the job well done! LB
The technician, Kristian Espino, was very polite, courteous, professional and knowledgeable. He came to clean my outer coils but found my unit was low of refrigerant, sought out the leak and recommended the proper solution. Turns out my coil was leaking and has to be replaced. He arranged suitable financing for me and scheduled the coil replacement for the next day. I couldn't ask for a better serviceman! P.S. He loved my exotic birds too.😊
It was the best interactions I have had with any company since we moved here 3yrs.ago. It started with the person answering the phone and actually caring about my situation and telling me they would get someone there asap. That amount of time was about 1 hr.. That in itself was amazing. Andrew Celis-Lupeli was the tech that showed up. Extremely kind and knowledgeable and had me up and running in about 45 minutes. He explained all the options to me and we will be contacting them when we are ready to replace the unit to find out the different choices for financing. I would tell anyone about using Emergency Air Heating and Cooling. They are A+ in my book. Thank you for caring about people.
Ryker was amazing. Professional, polite, and took the time to do a detailed job. He spent over three hours at our home, and let me remind you he went up in our attic when It was 101 degrees. He wore slippers in my house, ever so grateful, I am a clean freak, thank you Ryker.He showed us pictures of our unit before and after. He took the time to show us and educate us about the test he was doing and the why. He answered all of our questions.I asked Ryker if we were making him late for his next customer, I felt a little guilty because we had kept him so long. His reply was no, I don't get another customer until I am done with you. How impressive is that?Thank you Ryker, we will see you in six months.
Gerald was very communicative letting us know ETA upon arrival. Very punctual, professional and friendly.
I’ve been a customer with Emergency Air for about 2 years now and I love that they always send the same technician out. Robert Patrick is officially a part of my family lol he’s greeted by our children and dogs any time there is an issue. I appreciate how well he communicates when an issue arises. Recently my heater went out and he was there the next day moving appointments around and working extended hours so we would not be without heat. Thank you Robert for always taking such great care of my family
Michael Wheat
a month ago
The technician was very friendly, knowledgeable, and efficient. I hope I have him again in the future.
Kelvin Agyapong6 u 6
5 days ago
Ariel Hernandez was a very nice guy very helpful and I really appreciate him
Attila Barnai
a month ago
Kristian and Jose provided excellent service. They explained everything they did and did a great job.
Godfrey Zadakis
6 days ago
Adsaid free wi fi smart thermostat with purchase .Got regular thermostat.waiting to see when follow up to complete job.insaler was very professional and curtesy was excellent
Raymond Gonzales
a month ago
Michael has a great attitude. Got the job done, went through and let me know the health of my AC unit. He was very respectful to my property. I appreciate that very much.
Lana Williams
6 years ago
So happy with the service we received from Emergency Air. We recently lost heat and air, naturally it was during the cold spell here in Arizona. Ryan did an awesome job explaining everything he was doing. He was very professional and polite and even took the time to put on shoe covers when he came into my home. I felt the price was fair for the parts and the time he spent here. I feel he went the extra mile. Thanks Ryan
Emergency Air was incredibly helpful, fast, and went above and beyond what the job required. They responded to our emergency A/C outage within a day (on a Sunday) and had someone to replace our compressor within a few days after that. Robert was extremely helpful in diagnosing our issue and in helping me deal with the home warranty company to get our repairs reimbursed. Jacob was also very knowledgeable when he came to install the new compressor and made sure to take his time and perform extra work so that we won't have a problem again anytime soon. Finally, Robert went above and beyond by actually calling my home warranty a second time a week after he finished the project so that he could guarantee I get reimbursed! I can't say enough good things about them! Thanks again guys!
My husband & I would recommendEmergency Air to the entire US.Russ, Derek & Pat are the best.Also Derek’s assistant. They are alwayswelcome back to work on the A/C.Everything seems to be workingperfectly. The noise is gone.New thermostat is in. Thank you foreverything. Also, thank you for thegift.The cookies are delicious.
Mary Kay Rudnick
4 years ago
We had a previous company for 7 years that went out of business and Thankfully Emergency Air picked up our contract! Today Richard Tow was here to check our system. He was very thorough and knowledgeable. In 7 years I would have to say he spent more time here at our checkup than any technician ever has. We are happy with the service and courtesy he displayed. Thank you!
Tommy and Jose were very knowledgeable and professional in the handling of my ac cleaning. I would recommend their company anytime
The service by Johnathon was great,he was very friendly and explained everything to me and answered all my questions, the only thing negative was I had a 8 to 12 window and he got here after 2 but apologized and explained why, so I was very satisfied with his service and he demeanor, it was a pleasant surprise how he made sure to make sure I was happy before he left
Barbara Pearson
a month ago
James Rios, my technician, was excellent. Thank you.
Laurie Robinson
2 months ago
Pat is amazing , he takes the time to explain step by step so I better understand what’s going on w my unit and not to mention he’s the friendliest. Would definitely recommend them !! Great job, appreciate you all !!!
Annabel Lee Guenin
a month ago
emergency air saved me when my ac went out during our heat wave! it was a simple repair that wasnt too expensive and they were able to get to me quicker than anyone else -i am super grateful!!
The technician Jonathon was very pleasant, helpful and efficient. I would use / recommend this company's services.They did explain their maintenance program / cost but did not pressure into buying anything.Very good experience.
Serviceman Nate Sowa went above & beyond! He is simply amazing! My A/C stopped working (in July when the high was a mere 110F) and Nate was super responsive and came to my house that very same day! He got up on my roof to check the A/C and within 20 minutes, presto chango, glorious cool air began blowing through my vents!! Nate personifies the three P’s: professionalism, patience, and a “people-first” attitude. Can’t say enough good things Nate! Thank you, thank you, thank you!
He did a great job and was very informative
We also had Emergency Air contact us after our former AC company closed after no warning, and they took over our remaining Preventive Maintenance. Richard T was our tech. He was very knowledgeable and explained and showed us things. Wasn’t pushing to sell us something. We are quite satisfied with Emergency Air and would definitely refer them to family and friends. We will definitely request Richard T next time.
Joe is down home friendly yet professional. He explained what and how he was doing and was very thorough.
Highly recommend Emergency Air!!Called them up explained problem got scheduled for same day. Technician (Kevin) called me within an hour of calling the office. He explained all of my options. He didn't beat around the bush, honest reliable dude. Can't thank him and Emergency Air enough for everything they did. Thanks again!
Highly recommend Emergency Air, they were on time and very professional. Josh diagnosed the issue and took the time to find the part and immediately found one in stock and got my AC up and running before he left. They were a life saver and pricing was fair and reasonable.
The Office as well as the Tech were top notch!! He explained everything to me, as well as provided me with pictures from the call.
I had duct cleaning service and dryer clean today by Angel and Kyle. I gave this business good review because of their responsive, on time and professional from the representative I spoke to over the phone to make appointment to the 2 service gentlemen and the Mechanic gentleman. They explained in details of what will be done on the service. Angel called to confirm arrival, came on time, and did their job carefully and vacuum the whole house before leaving. The complimentary mechanical check on AC units was done by Richard who then explained to me what he found and gave recommendations of what need to be done for maintenance with no pressure of selling anything. Overall I was satisfied with the work done and highly recommend this business.
My appointment was scheduled for between 8am and noon. Received an on the way call around 8:45, James arrived soon after 9am and started checking things out. He diagnosed low refrigerant, added more, switched on & waited to make sure that the system was working properly again. Thank you, James, cool again!
letts callahan
a month ago
We received outstanding service from this company. Our technician Gerald Largo did a very thorough and detailed inspection and cleaning of our AC units. Great service!
Jack McBride
2 months ago
Tech was very courteous and professional. He quickly found the problem and replaced the worn part within minutes
We were pleased with the professional treatment we received. Everything was well explained and all of our questions brought solid answers. The work was done well and Jason cleaned up the insulation that came from working in the attic. It was a pleasant experience and we would recommend Emergency Air to our friends.
Joann Mychals
a month ago
Technicians were prompt and quickly went about checking the status of AC and installed equipment. Photos were taken to provide a visual of existing conditions. They reviewed problem areas which required attention and provided an estimate for repairs/replacement.
I recieved a call from one of their marketers. the gentleman was very polite and kind. he offered a special for 39.95 to do a complete tune up on my AC and heater and I accepted. they called and confirmed with me prior to coming out. the Technician (Jonathon) arrived right on time. He explained everything he would be doing and went right to work. when he was done he discussed everything in detail that he found on my system. I needed a few things done and he offered me a maintenance agreement which would include the cost of parts that were needed. I was happy with all the benefits of the agreement but I wasn't sure I could afford the whole thing all at once and Jonathon mentioned a no interest option which was perfect for me. it took a while for me to understand all of it nut he took the time to help me understand. he then proceeded to do the work and when he was done he let me know and made sure the unit was working before he left. I now feel more secure going into the summer having a company that I can call whenever I need free of charge. I would absolutely recommend Emergency Air and Jonathon to anyone who needs a good A/C guy.
I'm very satisfied with the job done at my house. Thomas did a excellent job, I will use his service again. Thank you 😊 Martin
Mike Heydon gave me the best of three quotes to replace my A/C, Furnace, and completely new ducting. His price point was better than the other guys, offering less products and inferior cooling capability of the units offered.His staff was well dressed, very polite and quite respectful. His staff taught me how to use my new thermostat, and how to use my new app, that communicates with the thermostat. I call that customer service: unbelievable!After the initial install, a clean up crew came to clean scuffs near the access hole, and also repair and repaint anything that needed repairIn the hallway, etc.This was scheduled BEFORE the install, knowing that scuffs and scrapes will happen when major work is being completed.Mr. Heydon came back to check that everything was in top working order, and to make sure I was satisfied, and all my questions answered.Note: The coupons and ads are advertised as Carrier A/C, and not necessarily Emergency Air.
The 2 tecs were very cordial found problem fast came back with a choice of plans with no pressure to choose more expensive. Cleaned and fixed unit . Answered all questions. Very satisfied with repairs and interactions.
Alice Fierros
a month ago
Excellent work drew was very kind and very informative
Jennifer Fields
a month ago
Had a quote for a new AC for $22k starting. After all their “discounts “ it came to about $16k. Had a few more quotes that came in a lot less ( had a better system for just above $10k) and then they wanted to come down in their prices. At this point they lost my business. Definitely appreciate the up front prices and guarantees of the other company. I got my 5 ton variable Bryant unit installed for $10k! Way better deal! Mid State Refrigeration- ask for Gary!
Marissa Grainger
a week ago
Amazing service from Gerald Larga!!!! He did amazing work, super friendly and helpful.
Steven Neathery
3 months ago
Hands down top notch customer service. Joe G. was extremely professional and his knowledge is way above par. Joe was able to show and explain everything to us in the most respectful way possible and was patient on explaining everything to us. I appreciate you so much Joe and if possible only want you to come and service our AC unit.
Cynthia Clark
2 years ago
Be careful when they offer the financing, because they are misleading just to get the sale. My fiancee had asked the sales rep several times if it was 0% financing for 12 months and he said yes. When we received the first bill there was interest charged. We tried making several calls, left messages, people NOT returning phone calls and when we finally got a return call they sales rep just talked in circles. He knows exactly what he did but just went on and on about how it wasn't him, it was the finance company. The thing is we didn't need to do the financing but wanted to take advantage of the 0% interest rate while we were remodeling.The installation went fine, no complaints about that.
The technician, Ariel, was very professional, polite and efficient. He explain his analysis thoroughly.
Great experience.
madison Dominguez
3 years ago
Great place to help with ac troubles! Their honest about what the problem is not trying to make up prices as they go along like GEORGE BRAZIL... Mike was the technician came out as soon as I opened the door you could see his genuine smile through his face masks and hear the care in his voice for he got here went to the back before talking to me along the way making it comfortable getting to know him he checked everything and he fixed a simple problem at a low cost when we were literally dealing with George Brazil charging us 225$ and all it took was replacing batteries nothing else mike was honest and a life saver he is in my contacts for sure 10/10 for sure
CNA LNA EDWARD LONG
2 months ago
mergency Air Hearing and Cooling saved my life (literally) After my HVAC system shut down I searched several companies with no prevail. after a deadly vehicle incident, loss of work due to my injuries, ending the process of dissolution of marriage and heart break my system went dow with temperatures reaching up to 117 degrees and averaging 91 degrees I was in serious trouble. Teddy the inspector took care of me. He and his superiors installed a portable a/c unit until they could figure out how they can assist me during this financial hardship. Well great news! I will be receiving a new unit next week thanks to Teddy, Management and the Owner to put together a plan to assist. Overall, I give this company a 100% with regards to professionalism, knowledge, caring for its community and their customers from the technicians, sales team, inspector, management and owners. this is a great company have in this Great State of. Arizona and abroad. with all of the above being said I highly recommend this company to everyone whom needs quick, professional, non rushed, and high quality service and commutation at Al times with their customers and team. Individual such as all team members (staff) gets a thumbs up from me () and it is experiences such as this one reminded my why I Love this Great State of Arizona.THANK YOU EMERGENCY AIR COOLING AND HEATING!Edward L.
My unit went out and Cory Chilson came to our rescue! He was able to get us a new unit and have it installed 2 days later. We are beyond thankful for Cory and the team for helping us. The installation crew that came out were very polite and professional. They did a wonderful job!
Ralph Winkler
2 weeks ago
Had an issue with my AC not cooling. I called after hour and told them this was not an emergency. They took my info and later that night, the scheduler called and set up a time for the next day. They showed up on time and was able to diagnose it to be a leak due to line rubbing together. The only complaint I have was the technician could fix the issue but didn’t have the tools in his truck to complete the repair. They had to send out another tech on a different day to repair. Luckily I could sleep on the side of the house that had AC.Both tech were very professional and explained what they found and did. Payment wasn’t required until all work was completed. I was informed the price prior to the first technician leaving and that did not change once the work was completed. I will be using them again if needed. If the first technician would have been properly supplied with tool to make the repair, I would be giving them 5 stars. If you’re a veteran, mention it.
Marshall Blum
2 months ago
Very satisfied with the Quality of work workmanship And the attention to details.
Mary Anderson
4 months ago
Everyone was great. Professional, courteous, friendly, prompt. A lot of experience between them. Shared quite a bit about my unit, functions. I would recommend them without hesitation.
Replaced outside AC unit and air handler/furnace in the attic. Everything went smooth and was well explained.
Darryl Galbraith
11 months ago
Russ was a really great technicianVery helpful polite and knew his stuffVery easy going no pressure from him at allThank youDarryl
Linda Barrett
4 years ago
Last Saturday, June 29, I was awakened in the middle of the night by a loud sound coming from my air conditioning. To make matters worse, I quickly realized that not only was my unit making a disturbing noise, it was no longer blowing out cold air. I immediately turned it off … turned on every ceiling fan to high and waited in a pool of sweat for dawn to arrive.During this time I did some online research to find the best air conditioning repair service in the Valley and found Emergency Air in the process. At 6 am I called their 24/7 number and within 5 minutes of talking to the operator, I received a call from Mike. This alone was amazing, but he immediately put me at ease and assured me that they would take care of the problem and have me nice and cool again in no time. I was given an arrival window of between 10-1:00 which seemed reasonable, so imagine my surprise when Mike called at 8:40 am to let me know he'd be at my house in 20 minutes … and he was!Mike immediately went on the roof and diagnosed the problem(s) showing me pictures of the problem areas so I would know exactly what he was doing and why. The job ended up being more complex than anticipated, but Mike still kept to the initial quote in spite of the extra hour spent getting the job done and doing it in 100+ temps and also showed me pictures and a video of the actual work done. As promised, the unit began to work and not only work, but far more efficiently and quietly than before!Not only did Mike go over and beyond the call of duty, he was incredibly nice, well mannered and professional. I can recommend Emergency Air without a moment of hesitation and would call them again in a heartbeat! Thank you, Mike, and thank you Emergency Air for a job well done!
Gerald Largo, the tech you sent out was the most friendly and knowledgeable person I ever had over.He explained clearly everything he did or was doing. He's an asset to your company
Caleb was amazing and went above & beyond in helping my family purchase 2 new ac units. The installers did a great job and done within week of purchase. I would highly recommend this Co after researching and speaking to all the best az has to offer, they stood out and followed through on every commitment made. Caleb is a true professional, and his level of service shows how much he cares.
Cynthia Schmitz
10 months ago
Russ is AMAZING! He came out for a routine maintenance on my HVAC unit. I had expressed concerns with my 2 secondary bedrooms because they are on average 10 degrees hotter than the rest of the house. He did a thorough inspection. He took pictures and made recommendations on what needs to be done. He was very polite, professional and conscious about my budget. I highly recommend Emergency Air.
Gerald was knowledgeable and professional. Took his time to assess and diagnose the problem. Provided pictures and and explained to us what it was and the resolution. Very pleased with today's visit.
Pat the tech was very professional and courteous.
Theodore Espiritu
a year ago
On 11/16/2021 Technicians Kyle and Victor, They removed AC, complete heating system and replaced and installed a complete cooling and heating and system. They both explained in detail how it would be done and acomplished. They did a GREAT job and had work ethics, knowledge and understanding of the procedures and great team work.I would recommend them and Emergency Air
Anna Maria Stonerock
5 years ago
Caleb was the best a.c. tech ever! He was very honest and forth coming. Did not pressure us into getting upgrades. Love this company I will use it all the time when I need a/c repairs. Best company ever. They answered the phone when my a/c died yesterday and out of 5 companies I called they were the only 1 that scheduled an appointment with me.
Everyone we dealt with at Emergency Air was great. Angel & Derek Ht did a great job & answered our questions. We also dealt with Imbert, Kristian, Kenny, & another tech whose name we can't remember. All the technicians, customer service & everyone we encountered was professional & fantastic.
Gerald Largo is an awesome technician.He did a great job,he was very courteous and very informative as to the condition of my heat pump.
Chris arrived on-time, performed the inspection and cleaning (outside coils only), and answered a range of additional questions related to the overall system. Very satisfied with his work.
Bruce Robinson
5 months ago
Rich D presented himself and represented Emergency Air in a most professional manner.
The Emergency Air team is awesome. They all are very friendly and responsive. This Arizona heat is no joke and this company is one you can rely on.
Robert Patrick came to our home for a service call today. We found him to be professional, very fair & honest. We would recommend him to anyone & will request him for our next service on our maintenance program.
Patrick did an outstanding job. He was very professional, thorough, and explained everything along the way,
sean Lochridge
a month ago
On time appt ,the service guy Drew was very nice and respectful and explained everything he did well.will defintley use again
Very courteous and prompt response, which I really appreciated having a newborn in the house. And very professional and quick repair.
I was a bit taken aback by the warranty processing fee which far exceeded the cost of the capacitor, but it seems that is on the manufacturer Carrier.
Shawn and Joe installed our new AC and heatunit. they work hard and fast to give us our AC today. we are HAPPY and pleased with how fast they worked together 100 degrees today. now we have cool air, Thanks for there work. Fast and clean up after the install. Really Happy
al & juluie
Laura VanLeeuwen
2 months ago
My air conditioning went out my house was 96 degrees inside. Definitely recommend this company, they came out the same day, The technician Scott was very thorough walked through the process of the things that were going on. I've used this company before, in the last two days I've referred them to five different people. Thank you
Russ was professional and thorough in talking through the state of our system, and what options we might consider.
stanley davis
7 months ago
I requested a service appointment for an inoperative heating unit on-line, and in short order Stacey called and scheduled an appointment for me later on the same afternoon. I was pleasantly surprised the appointment would be that same day, which was a Saturday.Pat was the service technician and he found the problem quickly and repaired a shorted wire. I know how hard those kinds of malfunctions can be to find, so we were very satisfied.
Christopher Crean
2 months ago
Had a small issue and my AC stopped working at about 3pm tried to reset the breaker and see if it would work at all with no luck. Called Emergency Heating and air and they were able to get a tech out to me extremely fast. Pat came as soon as able, he quickly got onto the roof and began trouble shooting my AC unit after a little bit my wife began to joyously shout it’s cool again it’s cool again. Pat found the issue with our unit and remedied it quickly. Always amazing Employees with Emergency Heating and air from the dispatch, to the salesman, to the technician. Will definitely be my go to company for heating and AC repair. Thank you all.
He did a good job and honet.
It's nice to that there's still companies out there that do what they say. My own company made me wait 3 weeks when my ac originally gave out and they still couldn't send anyone over. I had enough. I called Emergency Air and they came out the same day.
The technician Fernando was just amazing, very polite and explained everything to me as he was working on the air conditioner I’m very impressed with the technician and the service Just amazing made me feel very comfortable and knowledgeable about his job.
Christina Gossett
4 years ago
Nate S. was here today and did an exceptional job for us. He was scheduled to do routine maintenance on our air conditioner and was very thorough. He answered all of questions, helped us identify some areas in which we can run our air conditioner more efficiently.It was a pleasure working with him! He did great work! Thanks
Darlene Nawrocki
10 months ago
Our thermostat shorted out and caused the heat to kick on and stay on. Dispatch from Emergency Air Heating and Cooling scheduled someone to come out as soon as possible that worked for my work schedule. Nick was courteous, professional, and provided all of my options once he diagnosed that it wasn’t the heating unit or an electrical issue. I appreciate the responsiveness and continuous communication letting me know about the arrival window as well as who I should expect to be at my door (a photo and short bio of their professional employee was sent 30 minutes prior to his arrival)! That is fantastic since there are so many scams out there. What a great experience from start to finish. Emergency Air Heating and Cooling is programmed in my phone now and are the only ones I will call for maintenance and diagnostics issues. Thank you, Nick!
Lisa O'Brien
2 months ago
Tech Chris was extremely helpful and explained all options clearly.
Russ was very nice and informative. I’m grateful they were able to fix our air in a reasonable amount of time.
Super friendly technician! Knowledgeable with my AC issues. Nate did above and beyond in assisting with replacement of my AC unit. I received a very good value for my unit. A very quick response time as well!
Thank you Nate and emergency Air!
Nick Dominguez
3 months ago
Richard was very responsive and thorough. Would highly recommend!
Ian R was great. He showed up on time as promised. He did a full inspection of my unit and gave me choices for repair or replacement. He was knowlegable and listened to my concerns. He took the time to call me the next day and discuss my options as well. His quote to me was I just want you to be taken care of Good man. When I need a new unit, they will be my first call. TY
Donald Skelton
3 months ago
I thought Jonathan was very professional and very knowledgeable He taught me a lot about my a c unit . He was awesome.
Elizabeth Spencer
4 years ago
Hi, we had Emergency Air contact us after our regular service company went out of business. They offered to fulfill our service contract so we scheduled an appointment. Earlier this week Robert Patrick, (Comfort Technician) came and did the semi annual service check. He was very professional, thorough, knowledgeable, and friendly. Excellent ServiceI highly recommend Emergency Air for your heating and cooling service.
Thomas Hawks
3 months ago
Very transparent, giving technical verification, striving to deliver the highest quality.
Richard Brown
3 months ago
Can only say positive things and what a great job done. Needed annual check and from complete diagnosis Identified an area of concern I did not realize was going bad. Unit runs way smoother and efficiently!! High recommend.
Thank you !!!
Anthony Amoros
a month ago
Chris was very professional and explained every step perfectly. One Outstanding Employee.
I had a great experience with Emergency Air. We had our A/C summer maintenance done. First time using them.The tech Rich walked us through everything he did with pictures showing what services he performed on our AC..Rich answered all of my questions and gave me estimates on specific things I asked about. He was thorough and very professional. I really love that you get a text prior to the techs arrival which includes a picture of the tech and a short bio. I feel this is really helpful so that you actually know who is supposed to be showing up to your door.
Jacob Trujillo
2 years ago
just purchased 2 new AC Units based upon the professional salesmanship of Caleb Garver. I received 2 other quotes that were competitive as EA's. However, I chose EA because of the quality service and education Caleb provided. He always gave me honest feedback without any pressure. Deal completed. Now, the installers have a high standard to fill because of my high expectations. If they are good at their craft as Caleb, then I look forward to next week's install. I'll follow up on their quality next week after job completed. regards William Trujillo
Gerald Largo was wonderful to work with! He was very thorough and left us feeling confident that everything was well inspected.
You sure know who you're hiring!! Both Jason and Albert did wonders on maintenance, repair and also educating us on air conditioning. We recommend them/your company to the entire country!Great work again! Also, we were given a great deal on the 5 yr plan which they honored a veteran's discount.
Tyler Ludlow
2 months ago
Jonathan was super thorough, quick, and kind. He went above and beyond to make sure all my needs were met. He showed me before and after pictures and explained the differences and what I should look for going forward.
Angel Durazo
3 months ago
Joe was amazing and very knowledgeable!! Took the time to also explain how my system works and how maintenance should be done! Thanks to Joe I’m definitely using this company again!! Very happy with the results
Margie Hiser
2 months ago
Pat was professional and took ownership. He had to get the part late on the day before 4th of July holiday. I was ready to make alternate plans thinking it wasn’t going to be possible. He made the impossible possible. He got the part and had the unit up and running. Pat is a blessing to me and the company. I can not thank you enough Pat. Amazing work
Alex McAvene
3 months ago
They were great to work with! They were on time and very informative on what we needed to do for maintenance. Will definitely use them again in the future.
Donna Paulson
11 months ago
Jonathan was amazing. He helped us decide on type of air conditioner we needed. He was incredibly knowledgeable on what we needed and was able to work with us! We feel we made the right choice with Emergency Air Heating and Cooling. Thanks in a great part to Jonathan.
Unfortunately I had to call Emergency Air today during a 107 day in Phoenix.Lucky for me I contacted them just in time. They were able to get Jim out to our home in under 30 minutes and he was able to diagnose and fix the problem in about 15 more.Thank you Emergency Air and Jim for fantastic customer service and really caring about your customers.
jay guttenberg
10 months ago
Lorenzo was professional. He called early as he finished his prior service and asked if he could do my maintenance early as he was scheduled between 12 and 4 pm.s I was willing for him to come early. He inspected my thermostat and fixed the clock which was almost 20 minutes off actual time. He went on the roof where the unit was installed. Checked the unit and came down to report everything was working up to system standards. His time here was approximately an hour. He was very efficient.
Patricia Angle
2 months ago
Great business to work with. Not pushy when it comes to optional repairs. Very professional and quality service
My upstairs unit was underperforming. I called Emergency Air and scheduled an appointment. Technician Lorenzo Portillo arrived and troubleshot unit. He found a very small refrigerant leak which he repaired and then added refrigerant/tested unit. I would like to thank Lorenzo for his can-do-professional attitude and completing the repair in a timely manner.I new both my HVAC,s were end of life. I called Emergency Air for repair. Nate Sowa Comfort Technician and I decided it's time for an upgrade. I decide the Carrie Green speeds was the best choice. Nate engineered/calculated and scheduled the removal/replace project. The installers were on time and the job went extremely well. I was very impressed with their workmanship and friendly personalities. Installers: Larry, Kyle, Jessie, and Louise. I thank you all for the work performed and hands on training. Nate Sowa thanks for engineering and scheduling this HVAC project. I'm retired from the FAA and have upgraded HVAC systems. During this project I was occasionally checking their workmanship and was extremally pleased with the outcome. Thanks again everyone.
Good experience. AC technician, Scott, was friendly, professional, and happy to answer any and all questions. Issue with AC was resolved quickly and with a understandable explanation of the issue and needed resolution by Scott. Response time after calling with issue and availability of a technician was also quick and easy to schedule.
Eric Lassiter
a month ago
I've tried calling them three times and always get their answering service rather than someone at the business. Answering service people literally can't do anything
Angela Van der Jagt
a week ago
Gerald took a lot of time to explain and take photos of everything about our AC system . Very friendly nice guy.
marguerite brown
a month ago
Gerald Largo was wonderful to work with very professional and took his time!
Dore soileau
3 months ago
I would recommend this company to anyone they are very professional, efficient and transparent and very patient as they took the time to show and explain everything that was wrong including pictures just was overall extremely happy with our technician Eric, he went above and beyond to make sure we were not without AC for very long, which I thought was more than his job called for as he came in earlier than his normal schedule the very next day to get us taken care of as quick as possible . He took the time to explain everything to my mother who is deaf so she has to read your lips to understand and Eric was very patient and took his time to explain it and sent her pictures showing what was wrong with our unit . We would highly recommend using this company for your heating and air conditioning needs . Thank you !!
Called emergency air this morning after our AC unexpected shut off. These guys had a HVAC tech out to me 3 hours later and fixed the AC in another hour. They did not overcharge or try to sell more than was needed. Overall excellent experience.
Gigi Sakievich
a month ago
Calls answered immediately. Same day appointment which is fantastic when your AC goes out when it’s 115 outside. Great customer service on the phone and in person. Not only found what was wrong but went in to inspect the AC unit and blower thoroughly.
Christine Zeigler
4 years ago
All the the guys that worked on our AC and replaced parts were great! I can't give them high enough reviews. However, communication with the office has been horrible. They do not follow up or take initiative to update you. I'm still waiting on one part for complete installation. Hopefully I'll get a solid answer today.
Pat Edward's the technician texted his arrival time and was right on time.After telling him of the problem he knew exactly where to look and found a faulty float switch, which was new but faulty, had it replaced in 15 minute. Told Pat of another issue I had called in to thier office and he took the time to repair it so they wouldn't have to send any technician. Pat answered all my questions and I knew he was a real professional at his job. Very satisfied with the service and I would request Pat on any future service requests.
Great reliable support. Sold and installed and maintain 2 advanced HVAC systems, prompt phone and in-home support, knowledgeable.
We use Emergency Air for our spring and fall HVAC maintenance. Rich showed upon time. He was thorough and efficient. We’re all set for the summer heat!
Technician was very polite and courteous! Answered all my questions! Very nice gentleman
J.P. Shilling
2 years ago
Emergency Air is awesome. The entire team was professional and responsive. I want to give a huge thank you to their technician, Richard D for his kindness, professionalism, and attention to detail. We couldn't appreciate him and the team more!
Robin Snyder
6 months ago
I felt betrayed by this company. I called and let him know that I found their advertisement in a flyer in the paper. They asked me several questions and I answered them including if it was a single story two story. I work nights and unable to accommodate morning sessions and have only a small window of opportunity for them to come to service my heating and air conditioning unit. They sent a service rep that had a ladder that was too short for a two-story unit. He told me that they could send out somebody with a taller ladder or probably a team of two people to do so. When I called to reschedule, because I was unable to accommodate further that day, she said that they were not going to be able to do any service work on this unit. Evidently they do not cater to people who work evenings and have tight schedules. I guess you have to work around their time frame not yours. I would not recommend this company if you have any specific demands.
Megan Coghlan
a month ago
They came out same day and replaced the broken part on our HVAC right away, saving us from what would have been quite an ordeal during a heat wave!
It's Summer in AZ and we cannot live without our AC! Within 4 hours after I called, Scott D had my AC up and running again! Fast, friendly and done right!
henry Cassimore
4 months ago
Jonathan was very courteous. He explained what he was doing. He completed the work in a timely manner. Great customer service would absolutely use him again.
Both men angel and Mark were hard working knowledgeable they did a fine job.
Mike Chappell
4 weeks ago
Ryker was great fast and professional. He whent above and beyond
My Air Conditioner stopped working suddenly and I called Emergency Air. They sent Scott D. right away. Scott was professional and courteous and he had our Air Conditioner working in 45 min. Thank you.
After using and having a service maintenance agreement with another well known a/c & heating company for about 15 years we were becoming more dissatisfied with their service, attitude and prices.So we decided to give Emergency Air a try, what an excellent decision it was. They were responsive, professional and fairly priced. James, the service technician was competent, considerate and professional.He was actually interested in doing a good job for us.We will be using Emergency Air going forward.
Christi Gomez
5 months ago
Don't trust these people!! I was told that I had mold in my AC unit. The technician tried to use fear and intimidation to get me to make an on the spot decision, he wanted to replace the unit the next day at a cost of over $14,000. When I asked about the option of treating the mold with UV lighting, he raised his voice and spoke to me in a very condescending manner, questioning my considering of the UV light. I held the technician accountable for the way he was speaking to me and told him that he was working his way right out my door with the way he was treating me. I turned to Viking Heating and Air Conditioning and was treated so well. Technicians Owen and Neno were friendly, professional and knowledgeable. A UV ozone light was installed, the unit was cleaned and received a good bill of health, no need to replace the unit saving me thousands of dollars.Emergency Air, you can try to explain yourself away in your response, sorry, the damage is done.
I cannot praise this company enough. From Evid to Josh! I only wish that they were contracted with my home warranty company.
Andrew Garcia
10 months ago
I had a new wire installed for my AC and Heat inside my home. Larry and Pat are awesome technicians. They did a fantastic job and answered all of my questions. Definitely recommend!
Tommy was very respectful of my home understood that I had some limitations as far as understanding what was happening with my air conditioning really appreciate his honesty and will definitely use emergency air again hopefully I won't need it LOL anytime soon
After a late start, which I was keep aware of, we had a great experience with Richard Tow! He was friendly, respectful and knowledgeable. He answered my questions and made some suggestions the can reduce future costs.
It was a pleasure! I would recommend their service to anyone!
My A/C stopped functioning & I was able to get a tech out first thing. Lorenzo came out & was able to diagnose the problem & make the repairs to get my A/C up & running. I like these guys, always courteous & professional. A+ service
Michael Caudill
3 weeks ago
I had the pleasure of having Ryker as my routine maintenance technician today. No complaints from previous technicians, but Ryker stood out from the beginning by fulling explaining the intent and services provided for this visit and asked if I had any questioned regarding the service package. He was very thorough when he return w pics and explanatory video of findings. Ryker made me feel very comfortable w his knowledge and integrity. I hope to have him back for all of my planned and unplanned services in the future.
We met with Eric about our 2 A/C units and he was so thorough that he spent about three hours going through the outdoor units and the inside transfer systems. Highly recommend Eric and emergency air. Completely trust the advice and the work that was done.
We've used Emergency Air for years and have been especially impressed by Kristian. I didn't feel pressured to add on additional services and he patiently answered my questions. He was a pleasure to work with. I will request him for future annual system check ups.
Karin Dossett
a month ago
They explained the whole process and gave me several options. The were very friendly and professional. I would recommend them to anyone.
Gerald Largo did an outstanding job. Recommed him highly.
Ariel Hernàndez went above and beyond with the service two both of my properties! I would definitely recommend this company for your AC needs! Thank You!
Michelle Hummingbird
a month ago
I've been with this company for almost a decade and every rep and/or technician, who has come out to service my A/C Unit, has, and continue to be very, very nice, clear on explanations and process of whatever needs to be done. They don't push or rush their customers - they do what all businesses should do, give their customers time to weigh pros and cons so they come up with the right decision they can live with.
Alyssa Braase
11 months ago
Lorenzo was so fast and efficient! He came right out and diagnosed and fixed the problem within 15 minutes and was on his way! Thank you Lorenzo!!
Tony Kleinhans
3 months ago
Thank you for the
picture(s) of our unit….and help in determining how to best care for our current AC now and into the future.
Your service tech William was very knowledgeable in a way when he ask if I wanted to watch and learn the process your company goes through to maintain a AC unit, was actually drawn in. As he worked away everything was explained with understandable explanations. Enjoyed his company and his passion to do a thorough job.
Leslie Darling
2 months ago
Fast response time! Called in the evening and they were checking my unit and giving me answers the very next day. Great people from the scheduler to the repairman!
Wow! Called a competitor at first and they couldn’t come out for 2 days. Can’t wait that long in this heat. We called Emergency Air Heating And Cooling and they were out at our house within 2 hours, replaced the part and we were up and running 10 minutes later. Thank you!
Chris Seltzer
2 months ago
My air conditioner was not blowing cold and not cooling down. I called to book an appointment for service.Andrew arrived and Had it up and blowing cold in minutes.Very professional and knowledgeable about his trade.He explained that I had some blown fuses and replaced them immediately.He thoroughly checked my whole system from thermostat, to air handler and of course the air conditioner itself.118 degrees outside. And he was on the roof.Thanks Andrew !! You saved the day!!!!Dispatching did a great job orchestra ting the service.
My yearly service was performed by emergency air for the first time this year and the process was absolutely first rate, the technician was on time, extremely competent and informative in explaining all the steps and results to me. If it is necessary to seek repair or maintenance service in the future i will contact this company emergency air. the quality and knowledge displayed was first rate.
I got my new Train air conditioner 2 years ago. From day one Emergency air has been fantastic! Since then they have contacted me several times to do free inspections of the system to assure everything is working right. Yesterday, Daniel was my technician and again was dressed nice, polite and knowledgeable. I will not go anywhere else for my future needs and I would recommend then to anyone!
Dalbir Sidhu
4 months ago
Nicholas was courteous and professional and thoroughly explained everything that needed to be done. I was just slightly disappointed when he mentioned he couldn’t get the hose to the other unit for a proper cleaning which is what I’m paying for ?
Johnicia Crowley
4 months ago
Pat and Cruz were awesome 👌 I will highly recommend them everyone I know !
Our technician was kind, explained things well, worked hard to fix the issue as fast as possible. They were fair and just.
Stuart Bodker
7 months ago
Emergency Air will always have our business. They have earned it. We are particularly happy with our technicians Pat and Evi. In the last few years we used Emergency Air to install two heat pumps and for maintenance. We determined their price for the units was very competitive. The service department is tremendous.
Emergency Air just performed a checkup on my air conditioner/heating system per our contract. I felt that Caleb Garver the technician that helped me was an excellent technician and represented himself and this company very well. He answered all my questions and I felt that all his answers were honest and knowledgeable. I was really impressed.Thank you Caleb and Emergency Air.
My A/C broke down on Tues & they came next day in the morning & it was back & working.
Jeannette Atkisson
3 weeks ago
Gerald Largo was very kind and informative. The service by Gerald was very satisfactory. Thank you again for your communication throughout the service
Becca Nelson
2 months ago
I had Tommy as a tech and he was incredible! On time, kind, professional, and did a great job of explaining everything so I could understand. AC is something nobody wants to deal with but when they take the time to level and treat you well, it’s a lot easier :) 10/10
The service technician Mr Richard DeLancey was very polite, courteous and professional in his work and in how he explained the benefits of adding on a whole house air purification system.We will highly recommend Emergency Air Heating and in particular Mr Richard DeLancey.
They were quick to come out to our property (about 2 hours from the time I called them on a 115 degree day!). Caleb (our tech) was phenomenal. He had the problem diagnosed in minutes, went over the everything with me, and had it fixed right away! I never felt like he was trying to sell me anything I didn't need.I would highly recommend Caleb and Emergency Air. They're fast, on time, fairly priced, and professional! The kind of company I enjoy doing business with!
Marisa Cagnolatti
4 months ago
Humberto is awesome!!!!!!! I will always call you guys and refer your company as well! The office personnel are so nice and professional! You guys rock! Thank you so much!
Broc was amazing! He was very friendly, patience, worked with care, honest and explained everything so it was easy to understand. The company should be proud to have a great employee like Broc. Thank you!!!
Tommy T came out to service our AC for a regular maintenance He was professional, informative. and very pleasant. Explained( with pictures ) the work he had performed and why and offered suggestions to help improve the performance of the AC unit. We were VERY pleased, satisfied and grateful for his attentiveness. We would be amiss not to thank Tommy for the great job. We've had many service techs but Tommy TOPS the list in ALL categories.
Lindsay Haun
2 months ago
Our technician, Jonathon, was very professional and helpful. He fixed our capacitor quickly, and got our A/C working again.
Both techs that came out were very professional and explained everything thoroughly.
Suzanne Lewis
2 months ago
I had a maintenance appt on June 26 and Tommy and Cruz came. They were great! Tommy really seemed like he knew his stuff. Cruz was a newbie but very nice. I will continue to use Emergency Air!
nancy espinosa
5 days ago
Scott was very friendly and helpful and informative on what was happening in my unit he fixed my mold problem and was on his was in a timely manner thanks again for your service I will call you again in the future
Tommy was professional, did a great job, explained all he did and gave recommendations for future. Definitely will be using Emergency Air again and again.
Mary Fitzpatrick
7 months ago
I thought I had an emergency due to a new noise and interior lights flickering when the unit came on. This company came right out within six hours, reviewed everything patiently with me and shared that the circuit breakers were 50 A where is they needed to be 60. By changing the circuit breakers I should have no future problem. the service man was so kind and patient, did people on the telephone were wonderful right to the point and followed up as they promised. I cannot recommend this company highly enough
Sandi Sielaff and Charity Hughes / GMail
6 years ago
Amazing experience. Our Train AC unit is about 10-12 years old. Came out and examined, cleaned and recommended one minor fix. We went with their suggestion. Super happy we used them. Will call again!
Darlene Daniels
5 years ago
Our Comfort Technician, Caleb Garver ,was very helpful and knowledgeable.The motor on the 17 year old air conditioner froze up and it was $1,000 to fix it, which he did, and then I was offered the option to purchase a new unit (much needed considering the age of my current unit and pictures that have been provided showing the condition the unit was in - I have been in the home for three years and have been told by multiple technicians that it would not last much longer so I knew it was time). Caleb only recommended and shared with me all of the options between buying new now and waiting. Waiting meant paying for the current repair and buying new meant paying only for the new unit with no charge for the current repair - either way the unit was fixed so I could be comfortable.Caleb was completely available to us over the entire weekend (the air conditioner went out on Friday), helping me through the process and getting things set up.The new unit was set up today with a new Nest thermostat and it is running beautifully.Even more than Caleb's professionalism and helpfulness, the company over all is very responsive and accommodating.I highly recommend Emergency Air and if you are lucky you will get to work with Caleb although all of the technicians I have worked with from Emergency Air have been excellent.
I asked for a simple estimate. I ended up with a ding on my credit score I was not informed was going to happen. When I called the office to complain I was told someone would call back to talk to me and I never got a response. I believe the people who give estimates get a commission and aren't truthful about how they go about it. Beware of this company.
Ryker was respectful and very informative when he arrived, giving me all the information of what to expect from his inspection of my A/C. I have to say that this was the best inspection of an A/C I have ever had. I was always informed of where Ryker would be and when he would come in and go out of the home. There was minimal feeling of someone working in and around the home for 2 hours. I was definintely impressed by Ryker's service ethics and the responsibility he took to make this a learning experience.A 10-plus in my opinion. Thank you, Ryker.
We were in the market for a new HVAC system. We interviewed 3 companys, all suggesting different options. We then came across a marketing solicitation for Emergency Air. They offered a free second opinion option, I called and inquired and they had 2 techs on-site within 3hours! The techs spent hours with us, educating us on different scenarios either for repair and or replacing the entire system. The very next day a supervisor from Emergency Air arrived at our home to validate what his techs found the previous day. He continued to explain and educate on the various options. Based on their expert, honest discussions with us we chose to replace the entire HVAC system using Emergency Air! That was on a Friday, we signed the contract and the install crew was at our house ready to go to work on Monday morning! This job was a complete conversation from a gas furnace, out door condenser system to a heat pump system! The install crew was incredible! These 3 men worked through the day, into the heat of the afternoon and finished up around 5pm. Not once did I hear a complaint about the time it took or the heat from transiting the attic to the side yard to their trucks for supplies and tools! They were so professional, always available to answer questions! I cannot say enough about these guys! Angel, Luis and Eldon your the best!! If your in search of an honest, dependable, fair HVAC company, look no further than Emergency Air! I’m sure all the installers are good! But if your replacing your unit ask for these guys!
They let my maintenance agreement lapse without notification. When we arrived at our home the a/c would not function. Poor management. Lost a customer!
Nick Cusimano
a month ago
Called as part of promotion they were running for 39 dollar cleaning and inspection. They were booked out a while as expected due to hot weather and the promotion. They arrived on time. Our technician Scott was great. He first went into attic to inspect air handlers and found one was leaking. He explained what was happening and options to fix and different options for payment. Appreciated the information and explanation about the units and what was going on.
Sureyya Gomes
5 months ago
Johnathan is Very efficient . We Annually complete this process. Jonathan is professional and friendly, he explains everything clearly to you . Great guy great company.
Robert Patrick responded to our request for emergency air call for help with our blower fan failure. He was responsive, polite and courteous. We were very pleased with his professional demeanor and would do business with Emergency Air again.
kayla savarese
2 years ago
Nate Sowa was very friendly, helpful and professional! He was quick but did a thorough job and explained the problem so we could avoid it in the future. Highly recommend!
Felipe Batalini
a month ago
Gerald Largo came to our house and was extremely professional. He cleaned our outdoor (condenser) coil and performed a thorough inspection. I ask a lot of questions and I like to see the job being done so I can learn about systems. Gerald demonstrated knowledge and patience.
Sophia Sanchez
4 months ago
Amazing service and amazing technician Kristian!! Best maintenance ever!! Very thorough!! Great value and great five warranty that includes two visits a year!! We're staying with Emergency Air and highly recommend them as well!!! Grateful!!
lynn tolmachoff
a month ago
Emergency Air stands behind their product and will do whatever it takes to make their customers happy. We have and will continue to recommend Emergency Air to our family and friends. Everyone from Evi and Maria who scheduled our appointment to James who is an awesome technician were friendly and helpful and best of all James came the same day we called! Thank you so much Emergency Air!
Donald Hales
9 months ago
I have used Emergency Air for 5 years for routine maintenance, repair and replacements of my Central heat pump systems. I get the same technicians year after year. They know my home and HVAC systems....and me. Recently Calab came out for routine scheduled maintenance. He found that my 13 yr/old unit was surging electrical power on start-up and had melted the connectors at the electrical box. Obviously, a danger of fire. 2 yrs ago another old unit died and was replaced with a top of the line 2 stage Carrier heat pump. Calab was able to quote me the same unit to replace the current dangerous one with only a 7% increase in cost....despite a 30% increase from Carrier due to inflation and supply chain disruptions! I feel like they took care of me because I have been a long-time customer. I can recommend Emergency Air for your heating and AC needs.
Robert Montalvo
3 weeks ago
Chris came by and helped me pick out a new unit. He was very good at explaining all the details and not pushy. Geo and Daniel did the install and did great work!
Evi and Michael were very upstanding, professional and personable. They both went above and beyond to help my family. When I do get the means to replace my unit your company will be my only choice. Thanks for your help
Absolutely Incredible service. We needed our annual summer A.C Tune-Up Emergency Air sent Richard Tow my Technician, He was very through and made sure everything was good and looked better than when he arrived. Now That's Service. Thanks Again
Manny Ramirez
2 months ago
Great company and customer service, they came to my house within less than an hour after calling
Linda Facinelli
4 years ago
AMAZING! called at 6PM and Jim showed up at 7PM, super quick which was great because we were sweating in this 85 degree home! He was very polite and fixed our AC in about 15 minutes. Incredible service! :)
James is friendly, respectful, knowledgeable. Super and fast service
Dawn Norton
11 months ago
Jonathan was wonderful. He was thorough, knowledgeable and professional, and very pleasant!Thank you so much,Dawn Norton
Victor Del Valle Ortega
6 years ago
I received excellent service! Robert Patrick offered us plenty of options, after weighing out the pros and cons, we decided to go with a maintenance plan that best suited our situation. After service, Robert recommended a company that would fix the damage caused by our AC unit problem. Excellent service and a professional tech!
Judy Esquibel
4 years ago
Daniel was very friendly and polite. He was very knowledgeable and explained what he had done. He did not put high pressure on me to purchase the Edison Defender, but explained the importance if we decided to have one installed in the future. Was very pleased with his service.
Ryker Carpenter was an excellent technician, prompt, courteous, professional...on time and explained everything in layman language for me to understand what was being done. I highly recommend him
Kate Malloy
10 months ago
Joe Gabriel was here today for our winter inspection and heater startup. He was on-time, professional, knowledgeable, and friendly. He helped us with several small things on our thermostat. We will request him in the future. We are very happy with the installation and service we have received from Emergency Air and would recommend them highly.
Rich was awesome and explained everything.The young lady that answered the phone to schedule my appointment was so kind and bubbly as well.I will for sure refer and use you again.
Joe was amazing. He listened and fixed what need to be fixed.
Caleb Garver sold us on Emergency Air. We wanted Carrier equipment and received quotes from 4 other companies. Caleb gave us an efficient explanation of the pros and cons of various systems. The 2 installers, Fernando and the co-installer were on time, worked in extreme heat (outdoor temp 105+). They cleaned up and explained everything to us. Then a senior technician, Robert, came and inspected the entire system and signed off on the install. We highly recommend Emergency Air.
Edward Marcus
a month ago
I didn't receive a itemized receipt via email
My technician Lorenzo was phenomenal. I called him with an issue I was having with my unit, he came out the next day and was able to fix my unit in a short amount of time. He was nice, professional, and courteous. Lorenzo did a great job, definitely recommend him for any AC unit troubles that may arise!
Desaray Brown
2 years ago
We were so impressed by the quality and service of the company. They were fast, professional and extremely knowledgeable from the in home inspection & estimate to the installation of our new AC unit. Shout out to Robert, Andrew & Luis who serviced our home. We couldn’t thank you enough. Highly recommend! —The Browns.
My mom and her elderly kitty were without A/C overnight. After calling around to several places, we thought that the absolute earliest that anyone could come out was in three to five days! By happenstance, I was flipping through my junk mail and saw Carrier's ad for same day service. Yes, a lot of the companies advertise this but this one absolutely delivers! My mom left a message with the answering company and received a call back in less than two minutes. Forty minutes later, Ryan showed up and diagnosed/fixed the issue ~ a blown fuse. Thank you for delivering service as advertised and THANK YOU, Ryan for your responsiveness and for working on Father's Day.
Leslie Mathis
4 weeks ago
William was very thorough in the maintenance he provided on my A/C and the the air handling units. He was very pleasant and explained step that he performed.
Brigette Newsom
3 weeks ago
Gerald Largo was my tech for today checking out my air conditioning unit very friendly person very informative he explained everything to me from what type of unit I have to how it function I give him a five-star review for friendliness is efficiency and I think emergency air for having him as my technician
Cassaundra Grigsby
a month ago
Ryker and Tommy were professional courteous and an overall pleasure to work with.
I just got my entire system replaced a week ago in my home and it has already failed twice. When deciding on what to replace i agreed on everything they suggested to make sure i have no problems and worry free system. Unfortunately after spending a whole lot of $$$ I'm still dealing with a hot house. Service rep came out same day to fix it the first time and they are coming again tomorrow morning to try to figure out why it is not cooling. Very disappointed in this company as I see so many 5 start reviews. Nice people over all and very responsive.
Anne Chapman
5 months ago
Jonathan was perfectly wonderful. He was polite, knowledgable, friendly and informative. I am also requesting that be the technician sent to my house eact time. He deserves a raise
Anne Chapman
Had an issue with our AC for the last few days. Tried dealing with the home warranty company. They sent out a crew that had no idea what they were doing. Called Emergency Air and had a response in less than half an hour. Set inspection time for early Weds. morning. Caleb G. came out early, as promised. Called to give a head up about his arrival. Right on time, may I add. Diagnosed the problem within five minutes and corrected the issue. He was honest and up front with his diagnosis and options for a solution. We will definitely be having Emergency Air perform all our AC needs from now on. Hey y'all, be nice, give Caleb a raise, or at least a steak dinner
All around 5 stars. You disserve their business. Caleb was professional, straight forward, honest, transparent, and personable. Could not be more happy about the service we received today, and we're looking forward to the installation of the new system! Give Emergency Air a call, you'll be happy you did.
Byron whitney
3 weeks ago
Gerald Largo did an excellent job. Great customer service.
Manuel Montoya
2 weeks ago
Fernando is a very great technician, he found the problem quickly, he was very thorough and very kind. I didn't feel like he was trying to gouge me. He didn't over charge me and provided some discounts. He explained everything to me. And his professional manner was excellent. Q big KUDOS to Fernando. Thanks brother. Manuel Montoya.
Nicholas Bellows Jr
2 days ago
The tech was very professional and explained everything he did . I liked that. The staff was very nice and courteous over the phone.
There very good at service with my air conditioning
Came out quickly to look at our ac. Technician was very helpful.
David Frisbee
a month ago
Gerald was great and very thorough. Great job
Great experience! Our skilled and knowledgeable technician, Mike Holland, provided exceptional service both times he was out to our home. Mike had to replace a motor and coordinated with the manufacturer to get the warranty work done. We are very pleased with his service and the extra time and effort he took to make this an 10 out of 10 experience. Way to go Mike!
Margaret Best
4 weeks ago
From the initial call to set up our regular maintenance service to the moment the technician walked into our house the communication was top notch. The technician William was so courteous and knowledgeable. He let us know up front what to expect and each step of the way and he gave us a report card at the end of the service. He was respectful of our home and our time. This is the best experience we have had with an HVAC company. We will definitely be requesting William for all our follow up maintenance and service.
Pat Edwards came out to diagnose issue with AC system. He was prompt, professional, and instilled a great deal of confidence. He diagnosed the issue, fixed it, and scheduled a follow up visit to make sure everything is working perfectly. Highly recommend Pat and Emergency Air…👌 Roy in Maricopa
Ms Jojo Garcia
a month ago
Russ was very knowledgeable and very friendly, answered all of our questions
Marwan Eldarwiche
4 years ago
Mr. E. Patrick was very professional and experienced technician. He stayed on top of the problem and did not quit until he fix it. He was persistent, diligent and above all he is a good honest man and the company will earn my business for years to come.
I want to express appreciation to brothers and highly skilled AC techs Jacob and Robert. Robert came out late on the holiday weekend and did an excellent job diagnosing the potential problem, then in addition to scheduling the repair, he personally followed up with us several times to make sure things were ok while we waited for the repair. Jacob has been to our house on several occasions and is truly one of the most knowledgeable technicians I’ve met. He notices the little things and makes sure things are done correctly and with excellent quality...a true craftsman.
I have purchased 3 AC units from emergency air and they are the best company. They show up when they say they will and always come within a day. Pat E and the technicians have always been extremely nice and knowledgeable. Plus they clean up their mess!I’m always worried I’ll be told…..this isn’t under warranty but I haven’t heard that yet ! Highly recommend them. For my first unit I quoted through the company through costco and 2 others. Emergency air gave me the same or better unit for $4500 less
Steve Morrison
4 months ago
Had a tech named Richard come out very professional and attentive and showed concerned about my situation would recommend to anyone great job and customer service 👍
Great energy, very polite and thorough with sharing info and explaining things. They didn't seem rushed, took the time to treat us like customers. Much appreciated!
Thank you for the great service today from Gerald Largo. His has a friendly and kind demeanor and excellent AC knowledge was impressive. To be working in these hot conditions is commendable with a constant smile on his face. Gerald really loves his job and pleasing his customers. Thank you again for your outstanding service and commitment to serving people. Jane Borman
neononastring
2 months ago
Broc was really great. He took detailed video of my AC unit and explained exactly what was there and what he was going to do. Very polite and professional.
William Zeiss
4 months ago
Nick was great very friendly, and explained everything that was going on. Happy I called you guys.
I contacted Emergency Air to make sure my system was in good standing. Service Tech Broc Dominguez was extremely professional and knowledgeable. He diagnosed my entire A/C and provided me multiple different options that he thought was best and affordable. Thank you Broc.
Compared to previous years, a much more relaxed quiet experience. Service man was careful, knowledgeable, focused on maintenance and not sales, showed us pictures/video of the measurements he took, made recommendations without a hard sale mentality - much appreciated. Plan to ask for him next year.
abdel mariami
6 months ago
My system was in the ceiling and several companies did not want to do it but emergency AC showed up on time on Wednesday and the entire installation was completed on Friday. They could’ve done it the next day but it was late Wednesday evening when the installer evaluate it my AC system at home. Both technicians were on time I received a text with the picture of the installer. Thanks again.
Our A/C quit after lunch and we called Emergency Air of Chandler, AZ and they had a technician out here by 5:30 and made a temporary repair until they could install a new one on Wed. Richard had to come back the next day and after he got done with his other appointments which was 9 P.M. he stopped by and fixed our A/C so it would run over Memorial day. We really appreciated the work he did and the Company was very professional installing our new one.
We are very thankful Teegan, the technician that came to help us with the water leaking of one of mini splits. He was very professional and knowledgeable and fixed the problem right away.
Ian R was great. He did a full inspection of my unit and gave me options for fixing and replacing. Very knowledgeable and listened to my concerns. Gave a full written estimate and returned calls as promised. When I replace my unit, he will be my first call.
I've been using this company now for several years and have never had a bad experience. Their professionalism, as exemplified by team members Richard and Sam during their recent semi-annual maintenance inspection, is truly outstanding. They are meticulous, responsive and courteous in their dealings and would definitely recommend their services to anyone who is searching for a reliable HVAC team.
Jannease Espinosa
2 months ago
Very personable and willing to explain in clear terms for us to understand our hvac system Extremely knowledgeable
His ‘mama ‘ trained him well in respect and job well done
I had a great experience with emergency heating and cooling. Technician was professional and honest. Thank you for getting my ac unit working during this extreme heat.
Jackie Cleveland
2 months ago
I highly recommend Emergency Air-Andrew Celis-Lupeli was the technician who serviced my inspection & repair.He is very professional and thorough.It has been my experience that this company only hires the best!Thank you to the entire team.
IT ALL STARTED WITH CALEB!I'm usually not one to post however, now when I hear, see, or even think of anything HVAC related, and/or top-notch customer service related I think of the Emergency Air team (Caleb, Jake, Jeremy, Jesse, and Kyle) that earned each star and contents for this review.The person that my husband and I made the first connection with (outside of setting the appointment) was Caleb. He showed up on time (masked of course), got straight to the point of the visit (estimate/quote), answered each question that was asked, educated us about things that we didn't know and after learning found it of value. Caleb was confident in his knowledge, he did not try to pressure our decision nor did he try to up-sale us with anything that we didn't want or need. He simply did what he came to do; give an estimate, present options, give recommendations (at our request), and seal the deal (after respecting me and my husband's time to privately discuss and make an informed decision).On the day of installation we were pleasantly greeted (on time with smiles) by a team of gentlemen who respectfully introduced themselves and wasted ZERO time getting started! The entire process blew our minds on how well these guys worked together as a SOLID TEAM! Quickly, quietly, confidently, and professionally without making a mess nor leaving one (mess) and they each maintained respect and professionalism the entire time that they were here. It's been really hard to get good customer service and even harder to get great customer service while living in Arizona. Their level of service not only speaks for who these gentlemen are individually, but it also speaks volumes about the company for which they work. Shout out to the backbone(s) of Emergency Air and to the standards that they obviously have when selecting their employees. I must also point out that if I were looking for employment and/or a new trade, this would be the first company that I'd reach out to and submit my resume.In closing and definitely important, the price was within our budget and our units and thermostats have also been working great for us thus far. We have had our new units for about a month now and I intentionally waited to submit this review to brag about the units (after using them for awhile) and the guys together. I believe (hope) that the entire staff is as great as the ones listed above and I hope that this review confirms someone's decision to select Emergency Air for their HVAC needs.
Daniel did an excellent job checking out and explaining everything about my air conditioner during a maintenance call. Thank you Emergency Air for taking on all the customers that DESERT VALLEY AIRE DUMPED WITHOUT NOTICE. I am so glad to be with a great family company now!
Jennifer Conaway
2 months ago
My mom used them and James the technician went above and beyond to make sure she was taken care of and not ripped off. Great service Thank you
Joe Nap (Robotgore)
2 months ago
The technician I had come out was great and honest.
Mzzmonique Adams
5 months ago
Spent $89.85 for a diagnostic that I truly didn’t understand,, I asked for estimate invoice for work that needed to be done. Just talked all around it. No straight answers. Still needing to get another answer from another company
Richard was great very knowledgeable and professional.
Ricardo Sander
5 months ago
Nicholas was the extremely professional and amazing. He was on time and even let me know he was on his way 30 minutes before so I had time to leave work and meet him at the house. Went through the system and was able to do some preventative measures. Also took pictures of all the problems he saw and explained in detail what they were and how they would go about fixing them.Have dealt with many companies and this by far has been the most professional and easy to work with. If anything being on time is a big deal for me.
LooksByLexington
10 months ago
Pat was very helpful and always on time. Our heating was having some issues after instillation but he helped us figure out the root of the problem and put together a plan to fix it!
EVI SPRINGFIELD
3 weeks ago
We had Pat out to work on our mini split unit. He was very knowledgeable and very friendly to the household and dogs. I recommend Emergency Air Heating and Cooling.
Brian Adventures
a month ago
Best service ever! Gerald is so knowledgeable, patient and thorough in explaining everything to us. He gave us peace of mind to make Emergency Air our AC company. We enrolled in the preventative maintenance program mainly from the trusting relationship we felt from him. As a small business owner I would want all my employees to be just like Gerald.
Technician was extremely knowledgeable, personable, efficient, professional, and carefully explained his maintenance/repair of our air conditioners. Excellent interpersonal relations.
Tom Truskowsky
2 years ago
Nate Sowa was the person who came to take care of an emergency service call. He was very professional and new what he was doing. We ended up getting a new unit. Very happy with Nate.
I received a call recently from someone in emergency airs call center... I normally do not take sales calls but since the person on the phone was so nice and informative I decided I should just set an appointment to check out my A/c...I needed to have it done anyways and couldn't pass up the great price. When the technician came to my home he was very professional and treated me like I was his top priority, not just another call he needed to finish to get through that day. I needed a few things done since my A/c is a little older and this companies prices were extremely fair but he even called his manager to see if he could help me out since I'm on a fixed income. His manager told him to go ahead and help me out and I'm forever grateful! From the their call center to office people to their tech and their manager they get an A+++ in my book. I recommend everyone to this company.... There isn't many like them
Updated review. I saw ad in mailer, was under gun and tight timeline to get some simple repairs completed for a home selling contract. I hired them based on their great reviews. Tech and customer service reps were very professional and polite. I did question some of the charges for my specific non-mechanical repairs, and based on my experience owning 3 homes and using various HVAC services in the valley. However, Frank at Emergency Air really cares about his business and takes pride in providing quality service to his customers. If you have questions regarding service, just call their customer service first. They are there to help.
Mildred Garcia
3 months ago
Very prompt and they work on Sundays. Both technicians were courteous and professional.
Mitchell Wolfe
4 years ago
I'd been having some issues with my unit and Emergency Air sent out Pat. Pat is phenomenal. He fixed my unit and corrected some issues from the other tech. Very honest and thorough. I've had Emergency Air for a couple of years and Pat is by far my favorite technician. I will request him from now on. He is definitely an asset to your company. WAY TO GO PAT!!!!!!!
James Nahorny
3 years ago
Cory Chilson came to our house on a day he was not on call. His honest assessment and his availability on a holiday weekend is a service that is truly unheard of. This is his 2nd visit and has an uplifting attitude with every visit. Truly genuine, caring and professional. My wife and my 4 month old daughter are grateful for someone like Cory. Although we appreciate his company, we hope that our AC system won't give us any further issues where he may have to interrupt his weekends.
Lenore Bottorff
2 years ago
On Time service, clean, masked, and polite.I set up continued annual service.Caleb Garver, was my service Man., answered any questions, and explained all he was doing and why.I highly recommend this company, as he came recommended from 3 other friends I have here in Sunbird.
gil gonzales
2 months ago
Great attitude and desire to solve the problem. I will definitely use them again
Susan Maris
10 months ago
Robert Mitchell was extremely helpful in showing my options and getting me a great deal for my purchase of my new ac unit I would definitely recommend emergency air
Shirley Felish
2 weeks ago
William was very through and explained everything that he did
Gerald Largo was our maintenance technician. Gerald did an exceptional job at explaining each and every detail about our air conditioner and the work he was doing. His friendly demeanor was a breath of fresh air. Gerald took before and after pictures as he was explaining what he was checking. Gerald also made arrangements for a comfort advisor to meet with us on Wednesday. We truly appreciate Gerald's work ethic and his exceptional knowledge about every aspect of the air conditioning business. Thank you Gerald.
Absolutely impressed. I actually felt like a valued customer. I've already recommended Emergency air.. to my mom and sisters. I consider no AC in AZ during the summer an emergency. Not only did Emergency Air.. send a crew next day earliest opening, but I spoke to a real person with empathy. Kristen, William and Broc were a class act. Courteous, professional, knowledgeable, and respectful. They did the other little things like actively listening to me and addressing all my concerns. Respecting my family and my house. Not only did they fix my leaking AC, they also found root causes, and took the time to explain everything to my level. AC is running and I'm completely satisfied with their work. Emergency Air Heating and Cooling made a fan out of me and they are my first choise with any other AC issue.
Michelle Hamus
4 months ago
Pat E as service manager came back troubleshooted fixed a problem . 10 +++ Stars to Pat E !
Great service! Ozzy was very professional. He was very thorough in his explanation of his findings and provided details that were easy to understand.
Gordon Mccaughey
11 months ago
Russ did an efficient and effective assessment of our A/C and Heating system!
We have used Emergency Air for 8 years now for annual condition checks and any needed repairs. Always fair and professional!
Gordon & Jill
Ida Montalvo
2 months ago
Scott Deming was very professional and repaired the ac back to running order, also his compassion for pets really put the dogs at ease around him and were just as happy as I was to finally cool down in this record breaking temperature month. Thank you Emergency Air.
Gerald Largo explained everything to me that he was or going to do. He had videos and took pictures. Cleaned the unit and did a great job he wasted no time. I'm very satisfied with his work and service.. Thank you Emergency Air for a good experience with you company...Rosy Parra
Corine Hill-Hicks
11 months ago
The young men who preped for and installed the unit was awesome, Angel&Edder seem to know what they was doing and was speedy & accracate. Lorenzo came later and explained & set the thermostat. The hold team was very professional. Will recommend to my friends.
B Bobby Ramirez
2 months ago
Good service. Tech explained everything done thoroughly. ✔️
We had our AC unit serviced for the summer in April 2023. On a Saturday in July 2023, when the temperatures were approaching 120 degrees, the unit stopped cooling.At first, I called American Home Shield, but then my son mentioned it may be something really simple, so I called Emergency H&C to come out and take a look. I agreed to the standard fee for the service call, feeling that if EH&C felt it would be really expensive, AHS could take care of the cost of the repair (side note, prior experience with AHS taught me it could take several days for a technician sent by AHS to come to the house).EH&C came out and found that a fuse had blown. They also found a capacitor needed to be replaced. I felt relief that the problem was not something more expensive. But then I got the bill. Almost $700 for those two parts.After the EH&C technician left, I searched online and found that the total cost for both parts was less than $50!! (Note, the EH&C technician gave me a photo of the failed parts that he replaced so I was able to compare apples to apples).I was going to call the EH&C owner and complain but felt it would do no good. My son suggested I write this review so there it is.Post script - I do not mind paying a fair price for a fair product or service, but the technician was there less than an hour and charged me almost $700 for two parts that cost less than $50. Do you think that was a fair price or was it avarice on the part of EH&C?
Vincent Cameron
5 months ago
Jonathan was great! He explained everything to me, fixed my ac, and was very friendly. Hard to find guys you can trust but I'd definitely recommend emergency air to anyone. Outstanding!
I've worked with Emergency Air in the past so when my tenant was having heating issues, I called them to check it out. The dreaded news, I needed a new AC/Heat pump. Since I know nothing of AC units, I had a friend who is a AC specialist call Emergency Air's tech to hear first hand what the problem was. My friend agreed, it wasn't worth fixing and should be replaced. I got a quote from Emergency. Being cost conscious, I called a few other companies to compare prices. I wanted to be loyal to E. A., but only if the price was right. I was very pleased with the final cost. They were able to get the unit installed within 5 days as it was over the Christmas weekend. I am very happy with their service and willingness to meet my needs. I truly believe they are an honest company but you should still compare prices as they are NOT the cheapest. They do want to win, and keep, your business though.
The tech that helped us was Joe.Honest,informative,broke down options.Very knowledgeable.
I have been pretty fortunate to have had two great service technicians fix the glitches in the new installation of both furnace and air conditioner. Jonathan Noce today and Pat Edwards previously. Today I called and had same day service. I learn a lot and each time my confidence is restored in Emergency Air.
We had a terrible storm last night that left us without power for more than 6+ hours. When we tried to turn on our ac unit there was no air flow coming out at all. So I gave Emergency Air a call and made an appointment for the same day. Russ came out to diagnose the issue and found out that our motor was completely done for, the storm took it out due to our split system being very sensitive like a smart computer. So we are still covered for parts which is great, and just had to pay for labor costs. We payed half now to get the part ordered and once it’s delivered Russ will come back to install the part and get our ac working again! Russ is a very genuine and kind ac tech guy, very straight up, and I appreciate that. Thank you Russ it’s people like you who make a great business. I recommend them 100%. A+ ⭐️⭐️⭐️⭐️⭐️
Jim & Patti Jones
a month ago
This is company is a true godsend !!
They are exceptionally skilled !
They help a terrible situation bearable !
They go above and beyond the call of duty
James Kepets
2 months ago
Thanks Rich for your prompt troubleshooting and service! You found the problem fast and gave me a few options for next steps. You guys are great!
The technician who did the work on seven different AC machines was absolutely great and extremely knowledgeable and professional. Securing those appointments through the office help/staff was the hardest part. But the service was worth the challenge. When you call, ask for Rita. And our technician was named Crow. It's a unique name but he was everything I mentioned above.
Our AC stopped blowing cold air and the temperature was about 105, so we needed it repaired quickly. We called Emergency Air and were given a 4 hour window for the repair man. Caleb came out right at the front end of the window, so we were not without cold air for long. He communicated very well and explained the issue and the options in good detail to someone(me) who knows very little about HVAC. I would highly recommend these guys, specifically Caleb. Thanks!!
Dale Preszler
10 months ago
Lorenzo came over this morning to do our annual check up as part of our maintenance agreement. I appreciate his courteous attitude and his willingness to explain the results of our inspection.
Angela Lamboo
a month ago
I called Emergency Air and the person I spoke with was very polite and helpful. I received very quick service. The technician, Scott Fleming who attended my house was very personable, knowledgeable and informative. My air conditioning was fixed. He provided customer service excellence. Thank you!
You guys are always amazing to us I am glad we got u guys to call for any maintenance our systems need always 100 happy with your service when you guys come out here Joe Gabriel you are the best always in detail on explaining how our systems work and what’s wrong thank you thank you I will keep recommending you guys to family and friends
Elsa Valencia
2 weeks ago
Gerald Largo provided exceptional service!!
Gerald was very professional and took the time to explain everything to me!
Thank you
Alison Hunter
3 years ago
We’ve been with Emergency Air for several years and they have always been great, but we especially love Adrian! Such a nice guy and so polite. He knows his business and fixed us right up at both houses. We look forward to many more years and will specifically request Adrian to be our technician.
Michelle Hill
11 months ago
Our friend Gary was on hospis and the AC went out it was 90 degrees in the house, Dawn his wife called us to help, I called this company and they had someone there in 15 min, Russ was our tech and he did everything he could to get it going again, in that time our friend Gary passed away, but Russ just kept working to fix the issue, he was amazing and didn't charge us for the visit.. We tried to give him a tip for showing up so fast, they were the only ones that could make it... Please Give Russ a big thank you for his kindness during a hard time.. We appreciate everything he did... will use them again for all out AC and heating needs...
Gerald Largo was extremely efficient and informative
Scott was right on time and fixed my a/c within 10 minutes. Super friendly and honest.
The tech was friendly. Wasn't trying to be salesman. I liked that
Mike Holland came out to repair my A/C unit. He identified the issue quickly and got the cool air running again on the hottest day of the year. He has been out twice to help maintain and repair parts on a system that was in dire need of some help. He has provided the best service I've experienced since moving to the Valley 8 years ago. Friendly, honest, concerned and factored in the urgency for my family needs and my children. Quality guy and I have had nothing but good experiences with Emergency Air. A big thank you from me and my family Mike!
Good dudes. Professional. Support blue collar.
Keith McGill
2 months ago
My AC stopped working early evening on a Wednesday and Emergency Air was able to get a technician to respond within a couple of hours. Pat was professional, performed a thorough assessment and provided me with detailed feedback on the issue. He got us up and running again and we are very thankful. Emergency Air always provides great service and friendly technicians. I’ve been a satisfied customer for several years now.
Karen Kruzinski
a month ago
Gerald Largo explained everything in detail he was a hard-working, young man, very polite and understanding, and took his time which I appreciate very much
Chris was very friendly and informative.. He had our air conditioner back in service very quickly.
Once the service Person talked me into an expensive maintenance plan I soon realized they only care about getting your money. Probably the worst service I have ever received. I would not recommend this company. Non responsive. They will let you die in the heat. Won’t budge until they get your credit card number. That girl on the phone does not care about taking care of her clients. Very unprofessional. She will hang up on you before admitting she was wrong.
Everything went very well with winter checkup. Technician was very professional and knowledgeable with work done. Will use them again.
eunice argusta
3 months ago
Repair man professional and honest explained what he did along with showing pictures of the work which I appreciated very much will call upon emergency air for future service
Aaron Rollins
2 years ago
I couldn’t believe how fast Emergency Air got out to our house and fixed our AC unit. I called expecting an appointment a couple days out but they came a couple HOURS out. Rich was knowledgeable and a pleasure to work with. He diagnosed our issue quickly and got our system fixed on the spot. I will certainly use them in the future!
Stephanie Hale
6 months ago
Rich was on-time, professional, and fixed a problem with my AC/heat pump. He thoroughly explained what was happening and made recommendations. Very professional!
Talking Covers
2 months ago
The techs were not only professional, knowledgeable, but sympathetic to our situation.
Amanda Ortega
3 weeks ago
Jose Mata was very polite, friendly and professional. He took the time to ask for our concerns and conducted a thorough inspection of our AC unit. I really love that pictures were taken and emailed to us.Thank you Jose for your service, taking your time to drive out to us and for going the extra mile on our warranty process. Hope we did not inconvenience you with our busy schedule.
Eduardo Munoz
4 months ago
The service was great, our HVAC technician was very professional and helpful. He did an outstanding job cleaning our AC.
Mike Heydorn was the rep for my repair. This guy was amazing. He arranged for the parts and was out here in a day. We are very thankful for his prompt attention. He was so personable and explained exactly what happened and what he would be doing to repair my unit. I will be referring my friends and family to Mike.
john luangsombath
5 months ago
They have a great customer service professional and keep what they say in the invoice give up a great job thanks
These company was amazing, when I called them with my situation which my AC blowing hot air on the weekends they did response my issue right away the lady that I spoke she was very nice and try to fix and send someone right away coz with my kids and no airconditioning it wasn’t that comfortable. I thank her so much for taking care and send me a good technician he’s name is LORENZO. He was fast and did fix it and know what he’s doing. Thank you so much Sir this company for sure took care and have a real customer service.God bless
Glass Room Studios
4 years ago
Caleb Garver was my technician today (11/12/18) and he did a fantastic job installing my Nest 3rd Gen Thermostat. He gave me great tips about my Air Conditioning system and took his time making sure everything worked properly before he left. I also appreciate the courtesy call appointment reminders and the 30 minute heads up before Caleb arrived. I definitely recommend Caleb Garver and Emergency Air Heating and Cooling!
Executive Director
7 months ago
Awesome crew. On time and worked efficiently. Respectful and personable. Explained what they did. Took good care to keep the work areas clean. Thank you Jonathan N.
Emergency Air installed a new system for me. The team was very polite and considerate of my time and respectful of my home. The cleaned up after themselves after they were done.
Lynda Caviar
4 months ago
Had appt for a month. Was to be here today April 25 from 2-6 pm at 2:30 pm called me and told me they were too busy to come and it would be another month before they could come. Really poor service, all they could say was sorry. Don’t use this company they will drop your service if something better comes around. Love how they keep only positive reviews. I have posted on BBB and other sites.
Good experience so far for the installation of new ac except that the installer did not adjust the air flow and my entire kitchen area did not have any airflow and gotten up to 85 degrees but other rooms are cold. so I called emergency air and the next day Larry Gallegos came and did a great job and now my house are evenly cool and the system is working fine
Kristian was awesome. He explained perfectly the problem and how to fix it.
Gilberto Chavez Sr
a month ago
Technician Scott Belcastro was very professional and got the job done
The office personnel was great
Their warranty program through carrier is a rip off. They Charge $100 to process warranty fees which they don’t tell you upfront. They quote was insanely expensive in Comparison to others. I would strong advise to shop others in the area before agreeing to their quote
Danielle Caldeira
4 years ago
I started having issues with my AC unit in the afternoon and Emergency Air were the only ones responsive enough to get someone to help me immediately. Nate gave me a thorough diagnosis and explained my options in detail. He was punctual, friendly and professional. I would recommend these guys, they truly seem to care about their costumers.
Caleb gave us a free quote that included everything we wanted and more. Out of 3 quotes his was the lowest. No pressure, just great information. After accepting the quote, installed the Next day. Two techs did a very professional job and my new system is great. Thanks Caleb and crew.
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