Ashlei Gonzalez
5 years ago
After a home invasion that left a giant hole in my front door, I called AZ Glass and Door for emergency service. For $250 they came and secured the door with plywood, I had no further services provided due to the company being a nightmare to communicate with, and lack of follow through on the company's behalf.
I was told the night of the break in (day 1) that someone would be out to secure the door, and then would be able to get the quote to me the following morning, and would be able to replace the door the following day.
The following day (day 2) I had to call 4 times yesterday in order to even get the quote sent out, which was not even sent until day 3 at 10a (after I called, AGAIN, to request it), and even then, it was not the accurate quote I asked for. After receiving the quote, I spoke with a rep (around 10:30a, day 3) in order to request a revised quote for the accurate services that I wanted, and requested to know an estimate for when the scheduling could be done so that I would be able to have my plywood covered door replaced. I was told that they are not able to give me an estimated date for scheduling.
Following this conversation, I never received an updated quote.
I spoke with another [big name, competing] company around 12:00pm today (day 3) in order to request a quote, and asked when they would be able to come out to replace the door. I had someone out to my house by 3pm, explained my options, and provided me a quote on the spot, and reported they would have someone here no later than 12:30pm tomorrow (day 4) to replace the door. While the competing company is more expensive, they were a breeze to communicate with, listened to what I had to say, provided me the quotes I asked for, and were quick to provide the service I was paying for.
I would say they earned the one star, bc the answer the phone when its ringing, and provide emergency door repair. However, they either need to hire more people, or regulate their work a little better, as their follow up is horrific.