Karen D

5 months ago

We now have fantastic hot showers thanks to Rich T, the owner of American Plumbing & Rooter. Last week we requested a quote for a new water tank as our current one was leaking. Rich T was very responsive and within minutes he engaged us in conversation and provided a fair price quote for the job that included everything we needed, no surprises when it came to pay. I definitely recommend contacting Rich T if you are in need of any professional & experienced plumbing service. We contacted four plumbing businesses and he gave the most reasonable price for what we wanted and was flexible with the date and time of service when his technician Kevin completed the service. Overall 5+++ stars

Ashley C

6 years ago

Richie is the most honest and trustworthy plumber I've ever dealt with. He tells you exactly what the deal is, and cost estimate upfront front. There is no hidden surprises and he always does the best work!

mary cambron

7 months ago

Luckily, I didn't need to use them. They returned my call in a timely manner. They advised me what to do about my problem and they didn't need to come out. Saved me alot of money!! Thank you! I will be using them when the need arises.

Brent Stark

5 years ago

Alan Pichette

4 years ago

We had a leak under our sink. Rich was the first to respond and with the best price hands down! There is no need to waste your time and shop around.
That's not all though! The technician came on time and was clean and answered all my questions!
It's never ideal to have a leak in your house but you are in good hands with these guys!

Al Meloro

3 years ago

Janie Karp

4 years ago

I called Rich to get a bid for a plumbing problem that I have. Rich was straight forward, asked the appropriate questions and did not rush our conversation. After he fully understood my specific problem, Rich said that I would be better served by a different company. At my request, Rich provided me with a referral. I called the referral and, as Rich suggested, the referral company said they could solve my problem and quoted me a reasonable cost. I like that Rich did not waste my time or his. If you want an honest, straight forward company, call American Plumbing. I definitely will call them for my future needs.

Justin Shiba

2 years ago

Great company, Rich and Kevin are great to work with! Would definitely recommend!

Theo McDaniel

6 years ago

Very good service and knew what they were doing! Rich was very accommodating and knew what he was doing wasting no time in order to make the necessary repairs. Good service!

V M

a year ago

I found American Plumbing & Rooter when I was googling for toilet service. American Plumbing had great reviews so we tried them this morning. Kevin Dillon did a great job of installing a new toilet and doing clean outs of the house and city pipes/drains. Guess we didn't realize how pouring grease down the sink (even with hot water) could clog the pipes/toilets up.
Kevin was very thorough and explained and demonstrated everything all along the way. He was on time and did a great job. Thank you, Kevin!
A commendation for Rich also while scheduling and explaining with all my questions.
Yes, we will use them next time we have a need....
Valerie M

Sebastian Sanchez

2 years ago

Super awesome to work with and straight up friendliness and honest company to get our water heater replaced. Will be calling them again in the future.

Jaclyn Brown

2 years ago

Rich was absolutely fantastic throughout the whole process. I messaged via Yelp on a Sunday morning and he replied within 10 minutes. He was able to come out on that following Tuesday and was extremely transparent about the whole process. There was a slab leak and the leak location company they work with was fantastic as well. The fix he did avoided jackhammering up our tile and all that remains is minimal drywall repair. We also got a few other maintenance items taken care of as well. I would highly, highly recommend them for your repairs. Very reasonably priced and the transparency on what needed to be done was so key. I will definitely call them again for any future repairs.

Vinny K

a year ago

Rich is very responsive and shows up on time. He took time to understand a unique problem I had with running a separate water line for a pond. Although we ultimately decided the job will be too complicated, Rich spend quite a bit of time with me and gave me all the options to educate me so that I dont end up in a bad situation even if I didnt choose him for the install. I will be contacting Rich for all my future plumbing needs. He also did not charge me the trip charge even after I insisted twice. I really appreciated him being helpful and transparent. Thank you Rich!

L L

4 years ago

Jake repaired a leaky faucet and cleared a drain in one of the bathrooms. He was friendly, knowledgeable and made sure everything was in working order. Would definitely recommend this company, thanks a bunch!

Debra Gross

3 years ago

Thank you American Plumbing. I had new toilets installed in my home. Kevin was on time, friendly and professional. I appreciate the excellent cleanup! Rich is very fair with his pricing. I love my new toilets. I highly recommend American Plumbing and Rooter. Thank you Rich and Kevin.

Scott Mendoza

3 years ago

They answered their phone which is a plus nowadays. Came out next day and took care of our problem.

Jason Banker

3 years ago

I use American Plumbing for all of my plumbing needs. Rich and the guys have helped me with laundry room piping issues as well as water valves throughout the house. American also installed my water softener which we absolutely love. American does the job right and if you aren’t satisfied they will do whatever it takes to make you completely satisfied. Highly recommend American Plumbing and Rooter.

Justin Taylor

4 years ago

Very pleased with the new hot water heater, water softener and R/O system that Jake and Rich installed here today. Rich was very responsive through Yelp messenging and gave me simple, straightforward info and quotes and followed through very quickly when I was ready to have everything installed. Jake was helpful in answering questions about maintaining each system and was very thorough in the initial visit when he diagnosed the water heater issue.

I would definitely recommend this company to others. Thanks!

Brian

2 years ago

American went out of their way to give me a quote on a water heater replacement and unfortunately due to issues with my home warranty company I wasn't able to use them. They were very responsive and provided a thorough quote.

Tyler Osborne

3 years ago

We were having issue with some leaking and some bad valves in our house. They were able to schedule us really quickly. They did great work and the service was excellent, walked through everything they did to fix it and the price was much better than the other companies we got estimates from gave us.

Caitlynn Edmison

3 years ago

We used American Plumbing & Rooter for the 2nd time today and were very impressed with both visits. We had a miscommunication on pricing on today’s visit and the owner worked it out with us when he didn’t have too. We have found a company we feel comfortable referring our family & friends too.

Brandon Eckerson

2 years ago

Great work, Great Customer Service, Great Price!

irrational pi (Pi)

4 years ago

Quick to respond, arrive and fix my issue. Fairly priced to boot. Would recommend!

Jared Johnson

8 months ago

Excellent quality and pricing for the services they provide. No hassle, no nonsense, just top tier quality professionalism. I've hired them three times for a drain cleaning, faucet replacement, and water heater replacement. Each time they were responsive, on time, and did great work at a fair price. They even taught me a few things on proper maintenance for these products. Couldn't recommend these folks more.

Paul G

5 years ago

Rich came out and installed a new water heater and water softener. I'm very pleased with the install and would recommend American Plumbing. Rich was very open and honest on what type of equipment we should install. He was very responsive in email and text while we negotiated the deal, and he was very punctual and communicated clearly before arriving to our house. The install was very high quality. Rich explained how to operate our new equipment and also advised us on the upcoming preventative maintenance we had to be aware of. Finally he explained the warranty and what kind of longevity to expect. Overall I'm very satisfied with Rich and the product he delivered.
Paul

Noah Lathrop

3 years ago

Seen driver yelling at surveyors working in a dangerous intersection. Hardly seems professional

Richard Gibson

2 years ago

They are stellar! They give you peace of mind and that is priceless. Their prices are competitive and they do an expert job. They work hard, communicate clearly, are professional and cordial and are just awesome at the work they do. Super happy with everything!! I will DEF be calling them again if I ever need plumbing help again.

Alex Ferraresi

6 years ago

Had a great experience with Rich! We hired him to replace some hoses and valves on our water heater and also install a temperature relief valve and line. He also installed an RO system for us under our kitchen sink. He was very easy to work with, on time for the estimate and repairs, flexible with our schedule and fair on his pricing. We plan to use him again in the future for our plumbing needs.

Maryam Khorshidi

2 years ago

Very good people, they did a great job replacing my water softener.

Jeff H

5 years ago

Finally, found a plumber I can trust. I needed to have a few bibs replaced. Rich answered my calls and texts very quickly. He scheduled me ASAP. He gave me a quote and a time to start the work. Called me to let me know he was enroute and on time. He was very friendly and personable. He explained exactly what he was going to do and got to work. One of bibs was going to be tricky, but now looks perfect.

When he was done he ask me to inspect his work, and made sure I was completely satisfied with the job. He cleaned up the after himself.

Time for bill. Which I thought was going to be more than the quote, due one of the items being a difficult install. NOPE, Rich is a professional and old school, his word is his bond. The bill was what he quoted.

Plumber that shows up on time, and gets the job. I am a satisfied customer.

I will not lose this guy's business card.

Jennifer P

a year ago

We were having a problem with our two year old water heater (it was already in our house when we bought it in 2021) pilot staying lit. I was dreading the thought of trying to find a reliable person that would be able to come out and not rip us off. Luckily, there was a sticker for American Plumbing and Rooter on the heater already, nicely labeled with the installation date and a “wait! You might still be under warranty!” sticker so we went ahead and called. They were very friendly on the phone and able to get out to us the next morning! It turned out the part (gas valve) on our Rheem was known to have problems and was covered under our warranty so we only had to pay trip and labor. Very prompt, considerate, knowledgeable and helpful. Explained the issue to us thoroughly and gave us some tips. I feel confident in the work done and will be sure to contact them if need be again! Thanks Rich :-)

B S

2 years ago

J Cozad

4 years ago

Rich was extremely helpful with my plumbing needs. Spent time on the phone with me to address the issue as well was able to receive pics via text to confirm the issue. Scheduling was very reasonable and was reassured that if the need became more emergent to call back and they would see what they could do. He arrived early to the job with a call to me ahead of time, explained each step he was taking, and was great with honest recommendations. 2 jobs completed in one visit. Thorough and cleaned up after. Would highly recommend this company! And would absolutely use them again if the needed. Thx Rich!

Phil Kirschenbaum

3 years ago

Everything with this company either met or beat my expectations. When I called and spoke to Rich he gave me an immediate quote and scheduled me for the very next day.

Kevin the technician arrived on time and was very capable and did the job efficiently. The job turned out to be more difficult then, I believed we all expected. However, he put the extra effort and made it happen at the price I was quoted. .

Sipher 351

4 years ago

Had a really great experience! Any other plumber would have told me we needed a new kitchen sink after he saw how rusted on and corroded our old faucet was, but Rich used every trick in his book to finally get the old one out so he could replace it. Saved us hundreds in the cost of totally replacing the sink/disposal/traps etc. Also replaced our water heater quickly and easily. Cost was well below what I was quoted from another plumbing service.

anthonyjgalvin

5 years ago

Just got off the phone with a very knowledgeable, professional, and friendly guy over at American Plumbing and Rooter. Not the stereotypical whadaya want New Yorker, this man was a complete gentleman, honest and very gracious to explain and solve my plumbing problem without asking for anything in return. In this day and age when customer service is virtually non-existent, this man and this company harken back to a different era when everyone knew their neighbors and people helped each other out. American Plumbing and Rooter has gained a future customer and I hope that this review brings them more business and prosperity. God bless!

Michelle Keller

3 years ago

These folks are the best!!! I called them and they came out last minute. They found the problem quickly and gave us a fair price for fixing it. We were so impressed with the professionalism and quality of work. We will use them again!

Matt Oberg

6 months ago

Great job replacing a leaky hose bib! They also quoted and installed the incoming water devices. Able to get the job done within 2 days of initial phone call. A+++!

Brad Umbrianna

3 years ago

It's always hard to find honest people you can trust. Your search is over because American Plumbing is a company you can trust. After getting a reduced quote from one of the big plumbing companies in the valley for a new water softener, I called another company that refused to give me a quote. They had to come see it. Finally I called American Plumbing, texted them 4 or so pictures and got a quote in about 10 minutes. I ended up spending $1,200 less and the work was done on time and UNDER my original quoted price. We have found our new plumber for sure. The customer service was impeccable. They deserve every 5 star rating they get.

Sue Kater

4 years ago

Rich from American Plumbing and Rooter responded very quickly to a call for an issue I was having with my outside hose bib. He told me when they would be out (which was very quick given it was a holiday weekend!) and communicated regularly prior to the job. I had a fair priced estimate and no surprises in cost. He was on time and very professional and I was happy with the work. Will definitely use American Plumbing and Rooter again for all of my plumbing needs!

Catherine Garcia

3 years ago

They did an awesome job replacing my very old corroded water main. They were very professional, quick to respond and were on time. They definitely earned my business and will use them again for any plumbing needs.

Ken Loury

2 years ago

After being given the run around by my home warranty company and the plumbers they recommended I decided to give American a call since they had good reviews and were local. Great decision. Rich listened patiently as I explained my situation with water heater. He had me send him some pics and quickly put together a plan which the home warranty company accepted. Rich came out himself and installed a water heater in about an hour. I'm very happy and impressed. After a week without hot water my wife is ecstatic, lol. Thank you Rich.

Max Hancock

4 years ago

Very grateful for this local business. I’ve been a loyal customer for over three years and they deserve all the great recognition they get. My favorite thing about American Plumbing and Rooter is the communication the owner Rich provides. Throughout the whole process you’ll feel at ease because he explains things very thoroughly and goes over the scenarios of what could happen depending on what he finds. Definitely one of the top plumbers in the Phoenix area and I highly recommend them!

levigomez

6 years ago

I would (and do) recommend Rich to all of my friends family. Which is saying a lot, because I don't vouch for people or companies very often. But I know he does a great job at a fair price and he is straight forward with no b.s.

Travis Hollowell

4 years ago

The owner, Rick, let me schedule via text, tech showed up on time, more than fair pricing and they didn't charge for one of my issues that was minor. They also noticed a separate issue with water pressure and adjusted my regulator on the spot and free of charge - great to have a company that wants to do right by you rather than squeeze you. And easy credit card payment on tablet with emailed receipt on the spot. I recently returned for a separate issue and had a repeat awesome experience. Fully recommend.

Eric Shannon

5 years ago

Rich was very clean and professional. He was upfront about all the costs along with different scenarios for how the job could go. He called about twenty minutes before arriving. Also, he carries many supplies with him, so there was no parts run. The bathroom was left as clean as he found it.

Mark Laszlo

5 years ago

I called Rich last night to get a quote and scheduled for a new water heater. He quoted me a great price and said he would be there first thing in the morning. He was very friendly and professional. I highly recommend him and his company for all your plumbing needs.

Rich Tomas

4 years ago

Great company. Ironically my name is the same name as the business owner and we clicked the second we met! These guys are super friendly and we’re on time for my plumbing issue. Jake showed up and was very down to earth and took care of replacing our main shut off valve which was stuck in the closed position. The price was very fair and Rich gave me an estimate over the phone without even coming out which I liked. It’s nice to know what to expect from a company and I would certainly use them again !

Hoyte Mitchell

3 years ago

Have used this company several times. Also good work and a good price. I would highly recommend this company.

Steve Swangaroon (DJ CHEENO)

4 years ago

My water heater had signs of corrosion and stopped supplying hot water. My first call was greeted by Rich and he was very helpful with answering my questions. He walked me through the process of inspection for a quote and replacement. He was able to get someone out on Sunday. Rich and the plumber Nick called ahead prior to arriving for the inspection. The quote was reasonable and beat the price of the company's you see on TV. The replacement plumber Jake came out to replace the water heater, copper piping, flex pipe for the hot/cold supply and replace the gate valve with a ball valve for the shut off. Rich also followed up through text to make sure everything was ok. The old water heater could not drain because it was clogged, so Jake and Nick returned to remove it and properly drain it. The Rheem water heater is taller than the original but smaller in diameter. This allowed some extra space around the tank. The repair was done clean and the hot water was up and running better than before. I recommend American Plumbing and Rooter for all plumbing tasks. I will definitely call them again, because I would rather work on electrical projects.

Stevie wake

2 years ago

My garbage disposal was not operating and Rich fixed my disposal in seconds. Not only was he efficient and knowledgeable but he also explained the problem. I will only be using Rich for future plumbing issues.

Mike Patrick

4 months ago

This is the 4th time we've contacted American Plumbing and Rooter for help. We experienced a pinhole leak in an overhead PEX hot water line which created a steady drip coming through the ceiling in our family room. Within a half hour of Rich’s arrival that PEX line and associated junction fittings were replaced and further damage to the ceiling was stopped. All was explained to us before Rich commenced on the repair. We feel confident that the repair was made so there’ll be no further issues.
American Plumbing and Rooter will continue to be our ‘go to’ plumbing company. Rich works hard to build on his reputation for excellence and great service.

prasad joshi

5 months ago

Maureen Parsons

4 years ago

As honest as they come.
Our sewer has backed up twice in a month. So gross!!! Now, it's July 3rd and almost everyone is on a 4 day weekend in a matter of hours.
Rich and Jake were out immediately and gave us the bad news...roots in our sewer line. A LOT of roots which will cost A LOT to repair. After he saw the look on my face, Rich gave me a suggestion. They would grind out what roots they could so we could go about our daily routines BUT considering where the problem was, I should contact the City.
As I dealt with the City, Rich contacted a locating service for me. They were on my property in an hour to locate the problem and record a video of the damaged pipe.
Long story short, the city picked up the tab of $15,000! Rich and Jake could have cleared the pipe (or worse, replaced it!), charged us a ton of money and been on their way. Instead, they did what was best for US. We cannot thank Rich and his team enough for their honesty and we will recommend American Plumbing & Rooter to anyone that will listen!

kristi

5 years ago

Rich was quick to get back to me with a quote and availability, on time and efficient with the replacement of shutoff valves. He also provided some information about other plumbing issues I had and made recommendations. Definitely will call him again!

Joey Eberhardt

5 months ago

Rich and Kevin just left and they are absolutely great. I had a hot water heater go out and they were here the next morning to replace it. They are super friendly and do great work at a very fair price. Could jot reccomend them enough thanks so much guys.

Thomas Frank

3 years ago

I recently bought a new house and the water systems needed an upgrade. I called American Plumbing and Rich answered. He answered all my questions and educated me on what I had now vs. what he recommended. He gave me a price over the phone with no run around. He arrived on time and did the work quickly and professionally. He even took the time to kid-proof the pipes in the garage. The price was exactly what he said and payment was easily made on his IPad with my credit card and received the invoice right away via email. I will definitely be using AP again in the future for other projects.

Danielle Schloemer

4 years ago

Called them up to fix a major plumming issue at my house they came the same day. Amazing service. Super friendly and professional technician that came. The owner rich took my call and was polite and profeesional. Best quality and priced service I have ever recieved. Thank you American plumbing and rooter.

Jose Esparza

4 years ago

American Plumbing and Rooter, were awesome, I had a leak to my hot water line. Rich and Jake made sure to accurately, timely, diagnose the problem. They understood how urgent it was to restore hot water to my home. I would highly recommend them to anyone in need of professional plumbing services. –Jose

Jen T

5 years ago

Saw the truck driving in the Chandler area, decided to check them out on Yelp as well as Google and noticed all good reviews as I was having hot water heater issues. I wasn't dissapointed in any way as they took my call and scheduled same day, showed up on time and they were very helpful explaining why I kept having issues with replacing hot water tanks in my home every 3-5 years. Rich explained the lack of flushing the tank yearly and replacing the anode rod every 3 years is why we keep needing new tanks. He showed us how to DIY, pricing was fair and the work was very neatly done. I'd use this company again and would recommend them to any friend or family member.

Ken Mazurowski

5 years ago

Great experience! They showed up early, performed the job much faster than I had anticipated and did an extremely professional job. I would use them in the future and highly recommend their services!

Katie Hendricks

3 years ago

Great company!! Called at 7am when I discovered my hot water tank had blown, and Rich picked up the phone. They were out in a few hours and did a fast repair! Rich was so professional and courteous, and was also very helpful in educating us on hot water tank maintenence to keep our new tank in tip top shape. I would give 10 starts if I could. So happy to have found an affordable and reliable plumbing company. You won't be sorry if you give them a call!!

Tony Occhino

a year ago

FANTASTICO!
Had a leaking water line inside the wall leading to the refrigerator. Called American Plumbing and Rooter the night before, received instruction to prevent collateral damage and Rich came out first thing in the morning. He was able to isolate the leak and get my life back to normal. American Plumbing and Rooter is a professional outfit. They do things strictly to code, STRICTLY. There is no cutting corners from water heaters to pressure regulator valves. Your going get an understandable answer from a professional who does things right and to code. I already have plans for them to come out for some other preventive maintenance items so that I can have peace of mind.

Cal Frye

2 years ago

Outstanding response time, very professional. Will not hesitate to call on them again or recommend them to friends and family.

Paul Tomas

4 years ago

Rich was honest, on time, and very neat. It was a pleasure dealing with American Plumbing and Rooter. Rich doesn't want to just sell you something. He recommends what's needed in the most cost effective way. That's the kind of integrity and service I need. Also getting the job done in a timely manner. Appreciate the great experience!

Jill Benedict

3 years ago

Kevin and Rich were great! They came to give us a second opinion/estimate and found the first guys had broken the sewer cap and dropped it down into the pipe! They quickly came up with unique way to get it out! They were able to use their camera to look at the lines/pipes and tell my mom everything was looked great! The estimate was $0 And they didn't even charge to fix the other people's mistake 🤗 these guys are the best I'll call them again next time I need a plumber 😁

Dan Harpel

4 years ago

My water heater spung a leak and was flooding my garage. I called American Plumbing an Rich was very responsive. He walked me through shutting off my water main to keep the damage from getting any worse. He got me onto the schedule for same day service.
My Technician, Jake, arrived on time and even called me about 30min before his arrival. He was extremely professional and even helped me to clear a few items from the area. Jake did a very clean job, he replaced everything that was old or coroded that could lead to problems down the road. He recommended and installed a shut-off valve to be able to cut water to just the tank in the future.
These guys were a great team with fair prices. I wouldn't call anyone else!

Claire Lunden

2 years ago

Rich and his team were quick to check out the hot water leak in our foundation. They were transparent, professional, knowledgeable, and I never felt like they were pushy or trying to pressure a sale. We had a baby coming home from the hospital in a few days, and Rich and his team went above and beyond to get all the repairs done before the homecoming. Plus, the work was all reasonably priced. I highly recommend American Plumbing and Rooter. They will be our go-to in the future.

Nikki Armstead

5 years ago

Rich was amazing! We recently bought a house and discovered our water heater pump was leaking. Rich came out the next day check out the situation, and gave me an estimate on replacing the pump. He also noticed some bad pipe work from whoever installed the water heater originally and gave me an estimate to fix as well. He came back ASAP with the new pump and fixed both the pump and the piping. He was very very thorough and explained everything to me. Moving to a new place can be stressful and finding people you can trust is challenging. His prices were reasonable and his customer service was rockstar! Rich put my fears at ease and is definitely my go to plumber now.

Hyla Stanton

6 years ago

Rich was honest and informative. I feel comfortable knowing the honest truth about my current plumbing issue. He didn't try to upsale, or deceive me with any band aid or short fix treatment. I will recommend this company to my friends and family.

Mark E

5 years ago

Gabriela Vargss

6 years ago

Ive had other plumbers before and some where not to friendly and over priced. I would totally recommend American Plumbing he fixed my toilet quick, reasonable price. He answered quick and came right on time, thank you very much Richie.

Eric Fitch

a month ago

Just call them im so happy with American Plumbing. Like most folks (I hope), I quoted 3 or 4 companies. American's communication and responsiveness was by far the best. Work was very high quality and value was perfect.

RTFPV

6 years ago

Very fair pricing, clean truck, showed up on time and overall was a great experience and easy to work with. I will keep this company in mind for the future when ever I may need another plumbing repair as I feel they were honest and had good communication from the start when I called th o book with them. I felt comfortable going with the upgraded warranty options I was offered when they came out and didn't feel pressured in anyway. I will recommend this company to my family and friends! Thanks again!

Mariely B

5 years ago

My husband and I want to share the absolutely wonderful experience we had with Rich, Owner of AMERICAN PLUMBING & ROOTING. If you want prompt service by a professional in the industry, don't waste your time, energy or money on anyone else, call Rich Tomas!
When our water heater burst, I was in a panic at how to fix the situation. I immediately called my home warranty company but to my dismay they did not have a plumber available for me. They told me to contact my own plumber and that they would reimburse me. I of course looked for the best plumber I could find and fortunately I found Rich who was able to immediately come over and take care of the situation. I had water going into the house within several hours and a brand new 75 gallon water heater the next day.
With his wonderful customer service skills, professionalism, knowledge, accuracy, listening skills, friendly personality, attention to details and prompt service Rich was able to transform a chaotic, confusing and totally unexpected experience into a pleasant one.

THANK YOU Rich, from now on you will be our trusted plumber!

Dean Krupa

2 years ago

Fast, prompt, and courteous, I am very impressed with this service.

Tim Irvine

4 years ago

Found this company on Yelp. Long story short, eggshells are not a good thing to put down your disposal! Rich's quote to hydrojet was the lowest I could find and Jake did a great job of breaking through a mound of eggshells in our sewer line. They billed me at the low end of what they quoted after spending 2 hrs on the job. This is a great, small business in our community! PS - They are also the lowest price for running a camera down your sewer. Thanks Jake and Rich!

DOUG DAHL (Broker)

4 years ago

Super fast and reliable service. Thanks Rich and AMERICAN PLUMBING & ROOTER!

Joshua Chang

4 years ago

I called APAR up to get a quote after another plumber gave me a high estimate. Rich came out that week and gave an estimate that was half of the original quote.
One of the reasons why I chose APAR was because Rich wasn't trying to pressure me into needing any work, or scaring me that my house would flood otherwise, and he was patient.
Got an appointment scheduled, they came out, did their work, took a look at a few other things, got that squared away and scheduled a soft water install.
They also let me watch the things they were doing and ask all the questions that I had. Rich and Jake answered my questions and were very helpful. I am glad to have found my go-to plumber.

RJBEER

a year ago

I reached out to various plumbers (6 in total) to resolve my low water pressure to my house. All of them were quick to respond to set an appointment. Now I knew the issue I had was more than likely a simple fix.....and it was. However this company didn't reach out to set an appointment right away. Instead they asked me a couple simple questions and for a couple pictures of the water lines to my house. They coached me on how to fix it (using the yelp app to message me btw) and for less than 10 dollars and screwdriver my issue was solved.

This company could have done what the others were trying to do by trying to set an appointment, and honestly I would have just picked one and been happy paying. However they chose the route of helping me troubleshoot it and solve the issue myself which is awesome. To that, I will say is a testament to how honest this company is. They could have just showed up and charged me but they took the non profitable route and help me fix it on my own. Kudos to this company and glad there is still people out there that arnt so easy to make a quick buck. Thank you!

Bianca Birchfield

7 months ago

Needed a water heater replaced but had time to research. I called 6 plumbing companies! I'm so glad I found Rich. He came recommended and I can see why. He is so responsive! He took the time to talk about my situation. He educated me on water heaters, thier maintenance, and he didn't scoff or get defensive with my questions (as some of the other companies I contacted had done). I immediately knew after my call that I wanted to work with American Plumbing. They were the most affordable out the 6 others I called!

I scheduled the appointment for today. They arrived when they said they would. After the install, he explained how to maintain the water heater and even took time to address other plumbing concerns I had. He answered my texts promptly and courteously.

I intend to use American Plumbing for future plumbing needs and would highly recommend them!

Sumatheja Dasararaju

3 years ago

Tyler Gibson

5 years ago

I cannot say enough good things about Rich and company at American Plumbing and Rooter. By far, the best service I have ever received from a contractor and does things the right way. No shortcuts or BS. Would recommend to anyone in need of her services or preventative work.

Joe Styler

a year ago

Rich and his team are amazing to work with. I had a new water heater and whole house water softener put in last year. They did an excellent job. Everything has been working great. He diagnosed some other issues we should look at and charges a fair price for his work.
Almost a year later I had an issue (not his fault) with the water heater. They came out same day and resolved it at no charge.
The guy runs an honest business does an excellent job and takes care of his customers. There’s no reason to look anywhere else for your plumbing needs.

Michelle

4 years ago

Had such a Great experience with this company!

Nyree Chambless

5 years ago

Rich was great! Did great work, was honest and educated me throughout the whole process. We do not want plumbing issues but if any were to arise we will contact Rich with American Plumbing and Rooter.

Christine Hart

4 years ago

Impressed!! Called yesterday, I explained the problems that needed repair. Rich explained the process involved to make the repairs and quoted cost. Gave me a two hour time window for the next morning and said they would call 30 minutes prior. Everything done as promised and very efficiently. Jake was the plumber and he was awesome. Thank you!!

Evan Hiles

4 years ago

Just wanted to commend these guys on some excellent communication. They were very quick to respond and answer any and all questions I had. They were also kind enough to answer questions after their workday was done. Allowing me to send pictures of the problem and receive a quote over the phone. This eliminates other company’s service calls just to walk into your property. Great job guys and great communication.

Nick Barten

a week ago

These guys really know their stuff! Rich was honest about the possible issues and Kevin was fantastic fixed our problem. I would highly recommend them to anyone. Thank you!!!

Marta St. John-Anders

6 years ago

I called this business after seeing their truck. Rich has been here three times now and I cannot say enough good about him and his service. Rich is friendly and professional, does great work, and is fast ad efficient. Highly recommend.

Robert Kane

2 years ago

Thoroughly satisfied customer.

I found American Plumbing through Yelp and am sure glad I did. Rich (owner) was easy to work with and delivered as promised.

Rich responded to my Yelp inquiry fast. Was able to text him pictures of the water softener which needed to be replaced and explain what I was looking for. Rich proposed a solution which met my needs at a reasonable price and we agreed to move forward.

Kevin, the technician assigned to my job, was on time and very professional. Kevin performed the service efficiently and hassle free. Rich came by towards the end of the installation to ensure everything had gone according to plan. Rich also inspected a few other plumbing concerns I had about other non-water softener items while on site.

Will definitely be giving American Plumbing the first look at any future plumbing needs I have.

Cynthia Hickok

4 years ago

Friendly and fast service! Really appreciate their urgency in getting my water heater replaced and for a reasonable price!

Bobbi R

4 years ago

Truly outstanding service! We woke up to 4 inches of water in our garage and a flooded laundry room. Rich had someone out to our house within two hours to repair the problem. The repair tech was professional, knowledgeable and very efficient. The price for the repair was reasonable and they didn’t charge an extra emergency fee. I will definitely call American Plumbing next time I need a plumber!

Andrea Townsend

4 years ago

I called about a leak coming from my ceiling and they were at my house in two hours. Great service. I've used other plumbers but they by far are the best in response, quality work, and cost.

Elijah Ferbrache

3 years ago

Great service, excellent workmanship, and for a very good price. After they installed a pressure reducer on our house, I needed some help on the phone adjusting our water pressure. They were very helpful and the work they did has been great!

Stephanie Bradley

4 months ago

I contacted American Plumbing because of some damage done to a pipe by the town when they came to swap out my water meter. From the very beginning I was impressed with Rich’s communication with me. He took the time to listen to what happened, asked for pictures and was able to help guide me in my response to the town for my claim and approval. Once I received approval for the work, I contacted Rick. He got back to me quickly and was able to have a repair man out within a few days. Kevin arrived Monday on time and ready to work. After looking at the repair more a weird pipe was discovered so Kevin contacted me about the pipe and walked me through next steps. He then called Rich who came out to also look at the pipe. Both Kevin and Rich were very professional and honest of their assessment and next steps. We decided to hold off on the repair and we would do some more digging to see what we were working with. Once the hole was dug, I sent Rich pictures and once again we were ready to move forward. Kevin was back out a few days later to complete the repair. Same thing as before, arrived on time and was very professional. Throughout the entire process both Kevin and Rich took the time to speak with me about the issue, our potential options, and the repair itself. I am very happy with the work done and the level of service we received. I grabbed a few cards and will recommend them to anyone who needs a plumber. 5 stars all the way!!

Andrea King

a year ago

I've dealt with two different employees here and they were both very helpful, had good communication, showed me what needed to be done and explained everything very well, and even helped me save money on both visits! They are my new go to when I have plumbing needs.

Gerard Vohan

4 years ago

This company is very honest. Jake the plumber is excellent and looks for ways to save you money. Love a company with integrity!

Stephen Honea

3 years ago

Very pleasant people to deal with. As well as fixing the problem I called them for they gave me advice on other Plumbing Related questions I had. Fair price and a professional looking job. Thanks Kevin!

Melanie Smock

3 years ago

American Plumbing was great. They patiently and carefully listened to the problem I described and came out to fix it within the hour. They quickly and efficiently replaced two parts, solving two separate problems at once, and explained what had happened in easily understandable terms. The price was fair, the service was courteous, and I will definitely use their services again!

Jake Walton

4 years ago

Rich and Jake have exceeded our expectations by far. Communication was exceptionally clear, and they made sure to answer all of our questions. Pricing is very fair. They have our business.

skyler wilson

2 years ago

I used them the first time to install my hot water heater and to no fault of their‘s there was an issue with the product. They were responsive, extremely fair, and went above and beyond to help me get this exchanged quickly. I highly recommend them for their professional and knowledge. Thank you.. Cary B

Thomas Arnold

5 years ago

Jeani Mitchell

4 years ago

Quick and fair on what they charge. The company is my plumber of choice for all plumbing issues.

Yosh Ho

3 years ago

My hot water heater pressure relief valve had a steady stream of hot water coming out. Later on, I also found out that I had a faulty ball valve preventing me from being able to flush out the tank. It was Labor Day and I reached out to American Plumbing and Rooter and a few other plumbers via Yelp. Rich responded very quickly. Out of the 3 responses I got on Labor Day, Rich was the only one who started a dialog with me and went through specific questions to really understand what was wrong with my water heater. He also went through the trouble to look up the serial number and figure out that my water heater was still under warranty.

Rich gave me a couple of options and his quote for replacing the pressure relief valve was very competitive with other quotes I was getting (actualy about $20 less). I decided to go with warranty replacement as it was clear my water heater had a ton of scale build up as I did not have a water softener until very recently and the heater had not been flushed or serviced for 4 yrs.

Rich set me up with an appointment and 2 days later, I have a new water heater and everything is working perfectly. Kevin did the installation. He showed up right on time per my appointment and he did a great job explaining what he was going to do. He did a very tidy job overall and the installation was neat and clean.

Near the end of the install, Rich came out to check and make sure everything was done properly and he explained to me how to flush the water heater and what servicing was necessary to keep it running in top shape.

I was concerned that this was going to be a major PITA. Rich and Kevin made this a fast and easy process. The pricing is very competitive and, most importantly, Rich was the only plumber who responded quickly on Labor Day and actually spent quite a bit of time helping me understand my options instead of sending just a one sentence response or some automated response.

These guys are awesome!

Brandon Kreitinger

5 years ago

Great company! Great service!

I was purchasing a home and the inspector recommended we get a sewer line scope due to the mature trees in the yard and the complications that can arise from roots. Due to time restrictions on the inspection period when buying a house, I needed to find someone that could get it done in a hurry. Rich, the owner, answered first thing and was able to fit me in the following morning. He talked me through the specific procedure over the phone and was very reasonable compared to the other companies I quoted.

Once he was at the property, he went above and beyond to communicate his status and the results because I wasn't able to be there. He described in good detail what he saw and even sent me pictures via text message. Will definitely be the first company I call for any future plumbing needs I have.

Joshua Jones

5 years ago

We had multiple backed up drains in the house. We called Rich after a different company quoted us a ridiculous amount to fix a problem they looked at for 5 minutes. Rich showed up on time and after doing some real investigating found the actual cause of our problem. He also made sure we understood what was actually happening. It turned out to be a big job, but Rich got it done ASAP and with quality work. And for an extremely fair price! I will absolutely call him again for any future problems and will recommend anyone who's looking for a plumber to call American Plumbing and Rooter.

Na'Ma S.

6 years ago

Rich was Great!! I called in the morning and he showed up the same day, within a couple hours and fixed my leaky shower.
He gave me a smoking deal!!
I will definately be telling my friends & family about this company!!

Michele Denker

7 months ago

This company went above and beyond in doing a drain cleaning. They were very professional and the quality of service was amazing and very thorough in helping us understand our drain issue. Highly recommend them!

Kendra Aragon

6 years ago

They were quick to respond to My leak in the bathroom! Was impressed by how clean they left the job afterward, not like some other messy crews I've had in the past! Good service, fast response and affordable price, definitely use them again

Christine Walker

5 years ago

Such awesome service!! My kitchen faucet sprayer house malfunctioned and made a huge water mess. I called Rich at 9:15pm to make an appointment for the next morning. He was very accommodating with my schedule and showed up right when he said he would. Rich and his apprentice were knowledgeable and professional. He didn't have the part I needed on his truck so he went to Home Depot to get it! He came right back and installed my kitchen faucet quickly and neatly. I texted him later in the day to ask a question and he can back my my house to check it out and make a quick adjustment. Highly recommended!

Vincent Abbruzzese

4 years ago

Set an appointment with Rich to remove older kitchen faucet and replace with a new one I had purchased. I could not budge the old fixture to remove myself. Jake showed on time and painstakingly removed old faucet with a sawzall carefully so as not to damage the granite counter. I would highly recommend American Plumbing and Rooter for all your plumbing needs.

Colter Graves

3 years ago

I chose American Plumbing based on their already good reviews and wasn't disappointed! After a prior company installed our new water heater incorrectly, Rich was great at communicating to set up the repairs. Friendly and informative service, would definitely recommend and use again!

Sage Huseas

3 years ago

Kevin and Rich are class acts. Extremely knowledgeable - they take the time to explain the issue, and provide amazing service. American Plumbing has set the bar.

Cara Shearer

2 years ago

Great dependable service!

Cat M.

3 years ago

I contacted American Plumbing and Rooter on Monday at 930pm, spoke to Rich regarding a replacement for the hot water valve under the kitchen sink. Rich set up an appointment for 7am the very next day! Kevin came out (he arrived on time) and replaced the valve in a matter of minutes! I asked Kevin to take a look at my water heater and he quoted a fair price to replace. We scheduled an installation for the very next day (today). Rich and Kevin both came out and once again, they were on time. These guys were very nice and professional and they took the time to explain the maintenance of the water heater.

Jeff Hershauer

3 years ago

We had a blockage in our main sewer line and needed to make a decision quickly. I had already called out another plumbing company (located near our house) to run a camera down the line and find the blockage. They said they would need to dig down in a difficult spot and cut out the area around the block.

The cost was high enough I wanted to get another quote. But I also didn't want to delay getting the work started. American Plumbing answered and I was in contact with a technician immediately at 5pm on a Monday (no wait for call back!).

I explained what I knew from the other company and they confirmed that American Plumbing would likely take the same approach, and that the price quoted by the other company sounded very fair. They also quickly brainstormed and shared a possible additional company that might be able to handle it without having to dig.

I was super impressed with the responsiveness and willingness to listen to my whole story, offer advice, and try to think of any alternative that could save me money. All at no cost, and without trying to take over the job from the first company.

American Plumbing will be at the top of my list next time I need some plumbing work done!

MMB 22

3 years ago

My inbound water supply hose bib corroded and had a leak. American Plumbing & Rooter responded to my service request via yelp within minutes had me take a picture of the issue provided me a quote within 20 minutes. The quote included taxes and there were no hidden increases or charges in the end. They made appointment came when they said they would and did the job quickly and efficiently. I would definitely reccomend them and will use them again in the future.

Lori Jacobs

5 years ago

Rich was the right one to call for leaky, corroding pipes outside my home. He was professional , prompt, and was caring enough to give my veteran husband a military discount. Great work and good warranty! Thank you, Rich!

Jeff Nixon

3 years ago

Great company will use them going forward. Quality work, in and out quickly, no mess at my house and efficient - A+

E W

11 months ago

Thank you Rich for providing really helpful information on shutting off the water and also the pipe clog. While you guys were booked until Monday and I needed a solution sooner, you spent the time to help provide insights on the situation. Will def keep you guys in mind for the future!