Ann Vercelline

9 months ago

We had pipes that were frozen this morning. As it is Saturday, I could only dread how much this would cost us. The technician who called back to me gave me some really good advice about what we could do, avoiding those high charges without causing more damage. I believe that the technician was named Dan and he showed caring and concern for us as neighbors. He also assured us that if we needed someone to come out, to just call and someone would come over. That’s the way you show that your business is good for the city!!!

Rodney Gerdon

2 years ago

They always have everything I need polite and understanding

Jennifer Bragwell

9 months ago

My Furnace was out, my elderly mom sleeping on a heated mattress pad for heat. Temps single digits. I was told that they could not make us a priority above normal scheduled appt with heat because thats not how they do things there. I will never use Central again. I called Diamond and they were here in 20 min and furnace fixed in 15 min. No issues.

Malcolm Campbell

4 years ago

James Parga

a year ago

connie wirz

4 years ago

Shannon Bleicher

2 years ago

Martin Marshall

2 years ago

Forget the big box stores; this is where you need to come. I had a small plumbing job at home, and I couldn't find the correct pipes and fittings I needed for the job - I checked both Lowe's and Home Depot. These guys were awesome. They answered my questions, gave me recommendations, and had the exact parts I needed. I'll be coming straight here next time!

Kevin Pike

3 years ago

Had the furnace part i needed!

Michael Lloyd

3 years ago

Traci Caves

2 years ago

The staff at Central Plumbing and Heating saved my bacon today!! The receptionist was super friendly and Lenny, in parts was amazing. He sold me a rebuild kit for my frost free outdoor faucet and was super patient and helpful answering my questions. He made sure the parts were a perfect fit. Highly recommend Central Plumbing and Heating. Thanks, Lenny!

Paul

3 years ago

Have a Koehler toilet {don’t buy Koehler if you are a DYI individual} that I needed to rebuild the tank flush valve. Lowe’s and Home Depot didn’t have the this brand valve gaskets or kits{they require specialty parts, generic CANNOT be used}. Went to a local plumbing store in Wasilla where I live but no good, they’d have to order like I would. Mark here was super helpful. The entire kit with both large gaskets and the entire valve kit was less than $30. Thanks guys!

C V

a year ago

They sell parts that are way too expensive and you have to pick it up at another warehouse company. The guy at the warehouse was super RUDE!!

Aaron Mason

3 years ago

Couldn't find or didn't have either of the parts I was looking for. Customer service was great.

Jamie Brown

4 years ago

They had what i needed and for a fair price. Im from homer and had just paid 50 dollars more down there for the same exact item. Britt was awesome. Super friendly and helpful, he also took the time to show some tips and tricks at getting the most life out of the peice. If i have any other problems i will definitely be calling them first.

Nicolette Castellano

4 years ago

Super friendly and knowledgeable staff! Like talking to an encyclopedia. Great selection of items too!

Jerry Loiseau

5 years ago

Carl Harvey

4 years ago

Josh M

4 years ago

Knew what I was asking about, great customer service, in and out in 5 minutes. Other businesses need to take note.

Mark Krieger

11 months ago

Central is the go to place for professionals and novice DIY'ers seeking parts and advice.
They provide friendly free accurate and clear advice and have saved me personally lots of money and lots of headaches.
Ever since my first encounter with the business 30 years ago, they are number one place I go for plumbing and heating problem-solving and parts.

Nick Hawk

2 years ago

Everyone there is super helpful. I went there with an igniter part for my boiler and they were able to find the replacement for it. Mike was super nice and I can't remember the other guys name. Also a few years back, I took my brother there to find a part for his toyostove. The part he needed was out of stock, but the manager sold him the display part he needed to to get his heat up and running. I highly recommend Central Plumbing and Heating 3000%.

Boyce Watson

4 years ago

Empoyees are always courteous and professional. They had exactly the part I needed. You should consider going to Central first.

Karen Loeffler-Quintieri

2 years ago

Super guys. Very knowledgeable, friendly, and they have the parts I needed.

Jon Knight

a year ago

Came in needing a fitting for an RV water tank, was in a hurry so the guy at the counter gave me the fitting at no charge. Was only a $3 part but was still very nice of him. Highly recommend these guys! Great service!

kim steele

5 years ago

Mr Britton was awesome. Lots of information given. Thank you

Zonta Kvebek

4 years ago

John Holmes

4 years ago

David Bresky

2 years ago

Little expensive but the guys are really knowledgeable and try to help!

Tom Anderson

3 years ago

I live in Mat-Su and had a kitchen sink malfunction. I contacted several of the prominent plumbing companies in the Valley. It seemed the staff answering the phone didn't understand my problem nor recognized my sink brand or issue. One even said they couldn't send a plumber out to look (I don't think we can fix it for you.). So, I drove to Anchorage and brought my smartphone photos. I was greeted by knowledgable staff, and actually several plumbers were there. They identified the problem immediately and sold me the parts. I just repaired the sink and it works great. I've lived here for over 60 years and Central has never let me down. Thanks.

Lisa sledge

6 years ago

Chano Williams

5 years ago

I don't post tons of reviews, especially negative feedback, but this time involved my mom. So fair warning.

Today my mom and I stopped by Central's store, hoping to talk to someone knowledgeable about toilets and check if they could quote a lead time for a replacement quicker than our current Lowe's order. We walked in and immediately it's confusing to navigate the space because there's a sign stating that the showroom is in the next room, aided by an arrow pointing to the right side. Okay...

So we walked to the side where the parts are and were ignored by two employees, until the third employee finally acknowledged us enough to just look at us as if to say, What do you want? We asked where the showroom floor was. He gruffly replied, Upstairs. So we went there.

The employee upstairs was with another customer. We walked around looking at items and commenting on them for almost 15 minutes without ever being acknowledged. Never even a I'll be with you in a moment. Nothing. We left. We're now ordering a toilet from Ferguson.

I did retail for years. I've been a supervisor and a manager. I've actually worked in the plumbing industry for several years. There's no excuse for the lack of professionalism we received today. Years ago I worked for a supplier for Central and even then they were rude. As a potential customer I was hoping for a more positive experience, but this instance was even worse. We wanted to support a more local business, but oh well.

Acknowledge people who walk in the door, assist as best you can, and get a sign pointing up the stairs (or remove the sign completely and allow them to assume it's upstairs). That's just the beginning of a much needed overhaul with this establishment.

Merrik Brown (she, her, hers)

2 years ago

After several failed attempts at finding a spout for my tub to replace an old, rusted over one, I made my way over to Central and I was helped to quickly find a solution that ended up being cheaper than Lowe’s or Home Depot! I didn’t know that Central sold materials and had been under the impression that they were solely a servicing business, but was happy to learn that I could support local and fix the issue myself. Mark knew exactly what I needed and gave me several options to try, reassuring me that I could return whatever I didn’t need. I will absolutely be shopping here again - awesome customer service and staff that didn’t make me feel silly for having so many questions.

Lessa Peter

4 years ago

Central Plumbing and Heating arrived within 2 hours of me calling regarding a broken water heater....emergency! Once arrived, the plumber installed and removed the water heater within 2.5 hours. Impressed with expediency and customer service.

This may be a normal cost, but the only downfall was that I have never heard of paying someone $160/hr for them to drive to your house and back from their workshop. From the call prior to work, I understood that this cost was only added if I didn't need to have anything fixed or replaced, which I did. It may have been miscommunication but I felt this was something I shouldn't have been paying. Overall, I recommend.

Jo Webster

6 years ago

Best business in Anchorage for Heating! These guys care about their customers. They are honest, professional, knowledgeable and follow through!

David Tydings

3 years ago

Aaron Green

2 weeks ago

Kirk Mckinley

3 years ago

Catherine Ellison

a year ago

Very professional

Karl carl Jr

3 years ago

Didn’t have anything I wanted

chris meenach

2 years ago

They were quick, desiseve & knowledgeable. Thanks

Nate Perkins

11 months ago

A flame sensor for my York furnace. They had it. I went over to get it. I just didn't expect to be fleeced. One sensor, $75. This is a 10-20 dollar part virtually anywhere else. Never again, Central Plumbing and Heating. Never again.

Whitney Skaaren

2 years ago

Randy at Central has stellar customer service and will keep us coming back. He was patient, attentive, and thorough. Great communication and service. Thanks Randy!

David stafford

6 years ago

Thanks for twice coming through with the right parts and great service

Gus

3 years ago

Called them for a part , with part number. Was assured they had it . Drove in all the way from the valley only to be told they didn’t by the same salesman I talked to on the phone .

Will not do Buisness with them again.

Susan Crosson

7 years ago

These guys are expensive, but are worth every penny if you need something done right. Also, if you want to do things yourself, but have questions, they know it all. Finally, there are two days a year that everything they sell is 20% off.

Michael Owens

4 years ago

Helpful staff

Douglas Markussen

2 years ago

Awesome selection of plumbing parts and employees are very knowledgeable and readily share their experience with newbie and veteran laborers equally. They also have a showroom upstairs with a wide selection of toilets, tubs, vanities, sinks and... nice stuff that you'll never see at the local box stores.

Brenden Hebert

9 months ago

Andrew S

5 years ago

Customer Service is TOP NOTCH. The staff up there, especially Britt, prides themselves in being problem solvers before salesman. They want to help people, and they do.

Dan & Marjorie Dunaway

5 years ago

I just completed installing a toilet I ordered from CP. They shipped it very quickly and supplied all the parts I needed. Excellent color match to the rest of the bathroom. We live in bush Alaska and have come to trust CP for our plumbing needs from a total bathroom remodel to replacing a 30+ year old toilet. Bush residents really appreciate a business they can rely on long distance - like Central Plumbing. Thank you.

Summer Lansing

4 years ago

We had a rough day trying to get plumbing issues handled and resolved. After wasting 3 hours at home depot we stopped here. Not only were we met with helpful friendly staff who had the time for all if our silly questions and patients for explaining what we needed but they went above and beyond any possible expectations of business. I can not even find words to express the kindness we found. The kindness continued after we made our purchase and were outside having some car troubles, so it was not simply a profit driven kindness. The gentleman I belive was probably the owner and his wife stayed late to be sure our issues were resolved when they could have easily just locked up shop and gone home. I will recomend pay a little more than the big box store and get the treatment every customer deserves. Fantastic customer service is so hard to find in today fast paced world.

Thomas Look

6 years ago

Having utilized Central Plumbing many times over my 6 years here in Anchorage, I must say that most of my experiences have been positive.
However, while working on a large project, my customer decided to make a few changes to his plans, which required 2 gas pipes to require curring & threading. This customer has spent thousands of dollars on materials at Central, nd the guy that recut & thread the pipe insisted on charging $8 for the service.
This project has 3 more bathrooms, and 2 kitchens yet to be done. The petty insistence on charging $8 for threading the gas pipe alterations has cost central plumbing any chance at supplying further materials on this job.

Maria Gavino

5 years ago

William J Soule

4 years ago

These guys are great.

Jeffrey Peterson

4 years ago

Ryan Roberts

9 years ago

james huskey

a month ago

mark schaeffer

4 years ago

$198 for 15 minutes of work is bad especially for a 71 year old women

Amanda S

5 years ago

Great customer service. I needed a stem adapter ASAP and Ron found me a quick and easy solution. Thanks, Ron!

Mike Anderson

5 years ago

Worth paying a little extra for being able to experienced help and one stop shopping.

Guy Todd

a year ago

Matt Grimm

10 years ago

Kortney Redick

5 years ago

This store has everything you could ever need plumbing wise.

Jason Schnider

5 years ago

The Warm Guys at Central are awesome, and very friendly. They are experts at parts and service. As a person in the business of heating, when I need a hard to find part, I call Brit, Barry or Paul.

James T.

2 years ago

Clearly exceeds expectations from the customer service to the product knowledge and stocking. Special thank you to the team and especially Nalani for being super patient with her clients and regularly going above and beyond to make the Central experience one to remember. It's no surprise this company is leading the way in Anchorage and Alaska as a top notch family owned supply company. Thanks again and we will be referring our friends and family your way moving forward. Cheers!

Ray Longbottom

2 years ago

Exceedingly knowledgeable and helpful. I went in requesting a part and they had a few clarifying questions. A few seconds later they knew exactly what part had failed, what symptoms my boiler system was exhibiting, a more practical way to fix it and what I should watch for. Both associates were chiming in with advice and were finishing each other's sentences. I didn't expect to be impressed enough with a heating and plumbing supply store to be writing a review Saturday evening but here I am all the same. I'll be going back with any future needs and you should too.

William Soule

5 years ago

These guys are the best. Very helpful.

Vincent Rogan

3 years ago

Knowledgable staff always ready to help and solve any plumbing problems.

Brent Hassler

4 years ago

I went to their store looking for a product that didn't exist (unfortunately). However, the staff spent a lot of time walking me through a few alternatives to solve my issue. They were incredibly patient and knowledgable. I've been there in the past and they've always been great!

Rodney Hood

11 months ago

Brian Helped me and was very helpful. My issue was fixed with a couple of parts.

jmwarix

2 years ago

I had an extremely disappointing experience with one of the saleswomen today. Had called early this morning to get pricing and availability on a pressure-assist, rear-outlet toilet, and was quoted around $410. She listed what was included, and stated they had it in stock. I live over an hour away from your store, and since the price was only a little higher, and features were comparable to the one I was planning on ordering in from another supplier that was closer to me- and I was short on time to complete this project, I obtained a babysitter to watch my kiddos, and drove down to pick it up.

The toilet was in stock, but was over $200 more than she had quoted me. The gentleman who was helping me told me she was on lunch break, but if I could come back in another hour, she would know more about it, and would be able to help me out. After wasting another hour waiting around, she stated that she had read it wrong in the system, and the closest thing to an apology I got was a flippant “my bad”. She made no attempt to help me out, offer any kind of solution to the huge problem she created for me, or to retain my business in any way. Her bored dismissal of the situation, especially from somebody in a sales position, was pretty unbelievable, especially in a world where people have a lot of other options to give their business to.

I’ve worked in sales most of my adult life, and I just can’t imagine after wasting hours of somebody’s time and gas money, quoting somebody the wrong price- not even trying to fake remorse or empathy for the situation I’d created.

Everything I need for this project is coming from one of your competitors now, and I will have to be extremely desperate before I’d risk dealing with her again- which is unfortunate when she’s the face for your company.

Steve Wright

4 years ago

KAWA KZ

6 years ago

Britt at Central Plumbing and Heating is very polite, professional and knowledgeable. Britt went the extra mile in trying to help me troubleshoot and fix a problem with my furnace that I was trying to repair myself. It was because of the assistance I received from Britt that when I was unable to resolve my furnace issue (I felt it was better served to have a technician at this point) that I chose Central Plumbing and Heating for the repair. Mike the technician that came to my house was also polite and professional. Furnace is fixed. Thanks from a very satisfied new customer. Larry T.

AbaoQwj V

6 years ago

Central pluming do not take back the item purchased (refund) nor exchange even though you have proof of receipt. I would say that before you go in and buy your item from this store. Make sure you really wanna buy the item(s) or else it's a waste of time and your money. Expensive store. Not satisfied.

Courtney Kearns

2 years ago

Lenny was a life saver! Very knowledgeable and empowering. With his instructions and what he had me purchase I was able to get the water back on to my home (without a flood) and without spending an arm and a leg. Also very respected by all there and everyone wore masks to respect and protect each other.

kenneth Gross

a year ago

Our Well Control unit went out in Bristol Bay. We called Central Plumbing and Heating. They had a warm and caring staff, I felt taken care of and listen too, their customer services was outstanding. They had the part out to ACE Air Cargo within 24 hours. I will certainly use them in the future and highly recommend them for all your Plumbing and heading needs. Thank you Central Plumbing and Heating.

Respectfully,

Kenneth H. Gross
CEO/President
Alaska Native Fisheries LLC

Jedidiah LeMaster

5 years ago

The guys at Central Plumbing and Heating are the best! All the staff that we encountered during our visit both to the plumbing store and the wood stove store were incredibly friendly, knowledgeable, and helpful. How refreshing to find people who enjoy their work and make customers feel so welcome and comfortable in their store! They also got us the part we needed right away that we hadn't been able to find at any of the large-chain hardware stores. We'll definitely be return customers! Thanks guys!

Stephen Ambruzs

12 years ago

Awesome, friendly, knowledgeable staff. The parts department had me in and out in 5 minutes compared to Home Despot where the plumbing guy stood there with me for 1/2 an hour looking at the fittings because he didn't know 1/4 from 3/8ths.

Ivan Chikigak-Steadman

6 years ago

Don't waste your time with Home Depot. These guys have any part for your boiler system, are really knowledgeable, and helpful.

Scott Martin

5 years ago

I like Central Plumbing they have very knowledgeable people at sales desk and when you can't find it someplace else you can most likely find it there

Katya Nicholson

4 years ago

The gentleman who helped us was very knowledgeable and made sure we knew what to do with the part we were purchasing. Great customer service.

Lucy J

5 years ago

$94 job, $454 bill!

Had to wait two weeks for service, “busy time of year”. Fortunately leak was manageable. Pleasant service person, job well done.

HOWEVER, you must keep in mind they charge you for travel time TO your home and RETURNING to their business. This added $160 to my bill. When clarified with the office received, Yes, that’s what we have always done.”

Arrived 825, writing up my bill 945. Charged 0800-1015. That’s 2.25 hours for 1.3 hours work!

So the next customer is paying for the travel at the same time I am paying for the travel. Not very honorable.

Scott Rees

5 years ago

These guys will have the answers you need. You'll save time on your plumbing project by just going there first rather than trying to figure it out on your own at a big box store. Also, the advice will be sound. And that is worth every penny.

Brian Cato

9 months ago

Bought a product and was broken upon receipt, was told it needed to be packaged before shipping but there was no protective packing, just shipped in original box, company won't help replace and now I'm out $1,000. Will mever shop here again they could care less about people living in rural areas

Jenn Miller

a year ago

The friendliest and most knowledgeable supply shop in town! I’m a complete amateur when it comes to plumbing and we recently had to remodel our 70 year old bathroom due to a leaky toilet. This included replacing a ton of old plumbing for the shower, bathtub and sink. Central was always right there with practical advice for parts and how to install. Thank you so much!!!

Duke of Curb

5 years ago

Good shop, nice showroom, knowledgeable staff.

Karen Adams

3 years ago

Recently my on demand hot water heater went out. We were 4 days without heat or hot water. These guys were able to provide the part I needed and provide assistance to replace it myself. They saved me hundreds of dollars. Thank you!!

Yang Cheng

7 years ago

Central Plumbing & Heating Inc