Always On Call Mountain Mechanical

Be sure to get a second opinion if you call these guys. Had them come out to take a look at my boiler. The tech stayed maybe 15 minutes and recommended full replacement ($6k+). I called another company for a second opinion, boiler is working great after a $300 valve replacement. Either their scam artists or have techs that don’t know what their doing.

Do not hire this company. I hired this company this past month when my 10 year old water heater broke and needed to be replaced. Instead of replacing the visibly rusty water heater, they replaced the coupler. I called to complain after my credit card was charged the next day for work I did not authorize. I was ignored and blown off by the office staff saying it was a miscommunication.

3 days later my hot water heater broke again, this time it flooded my house. I called Mountain Mechanical before regular hours explaining my situation with their after hours staff with a message for them to call me when they opened. I never received a call. I called them again the next day and asked to speak with the manager/owner about the situation of my hot water heater flooding my house after their work. I was told the manager was on a job and would call me back. No call!

This company is responsible for a flood that cost ~$8000 worth of damage to my house. First, they did not replace the water heater that needed to be replaced. Second, they did work on my hot water heater that was not authorized. Third, whatever work they did, my hot water heater seems to be what caused the hot water heater to start leaking. Fourth, they are doing nothing to make good on their mistake.

Terrible service, work quality and questionable ethics.

Called yesterday at 8am for our water heater that was leaking and starting to flood our basement. Called again around noon and was told there were two customers ahead of us. Called at 4ish and got the after hour person. Was called later by the tech and he said it would be after 8pm and the cost would be 300 an hour. I told him I would wait until today.

Called first thing this morning and I was told I was a priority but they didn't know what time they would be there. Wife just called and was told there was 3 people ahead of us due to no heat. I understand heat is important during winter. Why not call the customer and say hey this is what is going on. Why is the customer with no hot water the one that has to pay the 210 or 300 an hour to get stuff fixed.

Prompt :)

Fixed my problem unlike Moore Heating. Nice tech who explained the problem and unlike the other company stayed to make sure it was working!

My parents (both in their 70s) purchased a new on-demand water heater system 2 years ago for a little over $10,000 from Mountain Mechanical. One year after it was installed it stopped working and took over a week and half for them to get it working. They did not charge because it was within a month of the warranty. But now one year later it stopped working again but this time they were charged over $700 to repair it. I highly suggest people do their research when selecting a business. Seems like they are not installing correctly or the systems are low quality. These systems are supposed to last over ten years so this seems ridiculous. I would definitely not recommend Mountain Mechanical.

Curtis was honest about the repairs I needed done and gave me a fair quote. He and John were professional and helpful. He eliminated some systemic problems and my boiler and indirect hot water heater are working well.

I called today, they came today. They described the problem and advised me what to do next time. And I love the cost. Thank you so much.

Great service. Very professional, Russell came in,and went right to work. Very knowledgeable,and nice,answered all my questions. You have a great employee in Russell. Thanks again for all your help. Great customer service. Would use them again. Mary Barich

After calling them last winter for a furnace that stopped working they did show up a lot quicker than expected, which was greatly appreciated. Had to call them for an issue recently, furnace still under warranty, and they did honor it😁. They have been professional and friendly.

Spendy for sure

Mountain Mechanical did a great job fixing our leaky pipe! Curtis was there right when they said he would be, fixed the leak quickly, and charged us less than I thought it would be.

I live in an eight story condominium (70 units), and volunteered to get a bid to put new baseboards for our hot water heat and install thermostats in individual units. Matt came to the building to take a look and requested the mechanical prints to be able to give a bid. Our condo association spent the money to make a copies of the mechanical prints. After over a month without hearing anything, I phoned the company and was told by the secretary-no bid would be coming. I requested the prints back and was told they no longer had them???
DO NOT DO BUSINESS WITH Mountain Mechanical

The guys that did my duct cleaning were not professional and apparently not experienced at all. They did not use corner protectors during the duct cleaning and ended up damaging my walls and trim edges. My place is newly renovated and painted, but now I have scuff marks on my walls and brand new door trims. I’ve called them multiple times but all they say is that a contractor will get in touch with me for the repairs. More than two months later and numerous phone calls to them and they still have not fixed the damage they caused. I would not recommend them or use them again.

I recommend to anyone. Super professional and knowledgeable. Came over the same day that the hot water heater went out and replaced it quickly.

My husband & I just had a new heating system put in & I am very HAPPY with the work that they did. TWO THUMBS UP IN MY BOOK GREAT JOB, THANK U SOOO MUCH !!!

Job was completed on time. Staff very helpful n kind

Had our Weil-McLain boiler quit working, the pilot light failed to turn on and had us stumped. The house was starting to get cold, 15 degrees outside. Called Mountain Mechanical at 5:05 pm their service tech Matt showed up at 6:25 pm. Matt came straight over from a different job and had our boiler fixed within 1/2 hour. Very friendly professional attitude, gave us some general maintenance tips and chewed the fat with us for a few and was off to his next job. Thanks to MM and Matt for a great job, will use again!

Very good service. Nice friendly people

Was told by receptionist upon calling to see about getting someone to come have a look at a leak that they very busy schedule and they may be able to come out within the next day or so but couldn't make any promises And while I appreciate your honesty regarding your carelessness for potential business, I thought it to be quite rude and off putting. I'm sure someone else in Anchorage will be more receptive of my business. You could probably care less because your schedule is so full you don't need my business, but this is damaging to your reputation and I would recommend discussing such with your front line because they're going to drive away clients.

Very pricey

Professional, friendly and affordable price. They replace my boiler and water heater.

Was on time, but couldn't figure it out. Would not recommended to any one.

We had an after hours emergency involving a burst pipe in our heating system at a time when below zero temps for over a week meant that everyone in town was swamped. Curtis got to us fast, resolved the issue quickly, and even left a space heater with us overnight. We'll definitely be going back to mountain mechanical for any future needs!

We called Mountain Mechanical to do the annual service on our boiler. Quentin the tech arrived within minutes of our scheduled appointment and completed the most thorough inspection of our system. He found leaks and corrected them and all within the fixed price they advertise.
Quentin was pleasant knowledgeable and respectful of our property.
I couldn't have asked for a better experience.
Thank you Mountain Mechanical and Quentin

Beware of service techs trying to scare you into replacing things unnecessarily. I called because the pilot light had gone out on my boiler. The tech tried to tell me I needed to replace my whole boiler immediately, that the insulation inside was coming down and could spontaneously combust at any time. I had him replace just the coupler/fix pilot light issue, then had three other reputable plumbing companies out for additional opinions. All three other plumbers told me not to worry, that it appeared the insulation had been tugged at (by Mt. Mechanical), and that they'd commonly heard of Mt. Mechanical trying to scare homeowners like myself. With three other plumbers all checking off my boiler as safe, even for their own daughter to live there, I will never again trust Mr. Mechanical.

Great quality and service

Mountain Mechanical has always went above and beyond to assist me. Always fixing my issue in a timely manner and coming out within hours of getting the call. I really appreciate their dedication!

I had used them many years ago, as Mountain View Mechanical. I reported them to BBB, but Mt View Mechanical, never responded. They had said I needed hundreds dollars of repair done. I got someone else to come out and I didn't need them done,..So beware. They just changed their name.

I woke up to a loud bang and no hot water on the first -11F day of the year. I called my usual handyman, but after getting no response my boss recommended Mountain Mechanical. I was in and out of my house all morning but they had a tech out in under an hour, figured out what went wrong and were able to explain their process from assessment, to repair, and what I can do to avoid having to call them in the future. Definitely added to my contact list for future repair.

Matt installed a new furnace and fixed the ductwork for the adjacent hot water heater. They were fast, efficient and clean. Removed all the old parts, left us with a case of new filters and explained the new system. Highly recommend them.

Had to call them time to time for a variety of plumbing projects and repairs always did a great job! Down to Earth people I trust, they just put a new furnace LOVE IT!! They always have business

They installed both a new tank-less water heater and a new forced air system in my home. Both work great. In 2 years, they only have had to come in twice to repair a dripping pan and a clogged air intake pipe for my water heater. That fixed it.

Very courteous and professional gentlemen came to do our boiler install, and completed the job very timely. Customer service and scheduling was a breeze also. Will continue using this mechanical company, they make my life easy.

Good service, very professional and very reasonably priced. Called on off hours and asked them to call next morning - which they did. Was able to set up an appointment and got the work done promptly. Will be using again! Thanks guys!

They are very professional and dependable. The technicians are well qualified and personable, especially Eugene. I have used them for at least three projects and each has been a job well done.

Super nice, friendly, knowledgeable and totally trust this Mountain Mechanical to do the right job and make it as painless as possible. Keegan was on the way to the house for an emergency visit and walked me through some possible fixes just to save us some money. They worked until the next day when he had to come over and fix pipes that were frozen and broken. -20 on the east side of town, and we were able to stay in the house and have it fixed at very fair prices considering what had to be done and the conditions they had to be done in. Thanks guys!!

Amazing customer service from reception and technician.

I had a brand new water heater installed by Gene and team on 6/21/23. Top notch experience, no complaints. They came to take a look when the water heater failed and gave me the options to replace it or repair it to last a little longer. I chose to replace it with the nicer coil heater that connects to the boiler.

Unfortunately, the job proved complicated. They had to contend with figuring out how the last guys configured it, taking the boiler out to get both it and water heater to fit, and suffering a hand injury and needing to call in someone else to help. But they stuck with it all day and the new set up looks great. I really appreciate their work, and the warm shower I was able to take. I will be using Mountain Mechanical in the future.

Keegan is amazing highly recommend him, mountain mechanical’s pricing is very fair.
Have had them replace busted out plumbing and work on two different furnaces that were older and other companies tried to force us to replace because they were “unfixable”

Two thumbs up

called at 8:45 in the morning, I called again at 10:30, 2:30, at 3:40 I was told the driver had problem with the van and would not be able to come but they would get another repairman.........I waited and waited, never got a call at 4:40 I called again and was told they would not be able to come today........at a minimum they should let me know they were not coming .....o well, very difficult to recommend Mtn Mech. to anyone, terrible service from the office.

Awesome services and super professional

My first choice for boiler problems but this time they were unable to help with frozen water pipes. They did give me another company to call.

This guys did their job fixing my Furnace igniter. Well done!

Great job fast work fantastic 👍

to be straight up and honest, these guys have a reputation for selling you stuff you don't need. had them go over to the house of more than one freind and tell them that the sky would fall if they did not replace their whole systems at the cost of thousands. in one case, it turned out to be a leaking dielectric gasket that was a total cost of about 50 cents and mayb1/2 hour labor. the system described here was only 4 or 5 years old and not even due for replacement!! this is a dishonest practice and a widespread reputation of these guys in the plumbing community of anchorage.

I have called Mountain Mechanical for plumbing needs for years and also routine furnace inspections. My favorite fix involved a screaming toilet. The furnace started showing its age and recently ended up needing to be replaced and of course in the middle of winter. Mountain Mechanical had the unit in stock and had the install complete the day after I confirmed the order. In addition to the technical expertise, the service team is really careful about their work so there is never a mess, or in the case of the furnace install, the garage floor was cleaner when they left. I've also noticed they track past work and can quickly reference a repair or part so I don't have to dig through paperwork or emails. This was helpful with the furnace situation. The office staff, after hours on call representatives, and service team are all great to work with and are extremely responsive.

They were great would highly recommend.

I have never acquired such a profession service. My heat went out at 1 in the morning and they came out to fix it in 20 mins.

My Rinnai On-demand water heater was leaking from the inside (onto electrical components). I called Circle and Central Plumbing and no one could get to me for weeks! A friend recommended Mountain Mechanical and they were here right away. They gave a few options, and after patiently answering all my questions, they were able to get me a new unit and hot water within 2 days! Mike is amazing! He worked late each day and pushed the inspections through so I could take a hot shower. They relocated my hot water heater and gave me a Navien (better than Rinnai). All that work (new plumbing, gas line tie in, drainage and venting) in just 2 days! I couldn't be happier with their service. They were also very respectful of COVID-19 precautions and masked the entire time.

Wm97 + combi boiler was installed by Matt 5 years ago for energy audit rebate program in tune of $13k. Just little after 2 years (after warranty expired) boiler sensor went out costing me $200 for part and $130 for labor. This year, I noticed the heat was not circulating throughout the condo. During inspection Mtn mechanical Curtis determined a bad recirculating pump, nonfunctioning boiler pump, and internal expansion tank full of water. After everything said and done it cost me $760 for repair. It turns out internal pump was not faulty but the logic board is going bad. Estimated cost of $600 for the board. I refused this service for another time since the boiler is working, but not as efficiently.

My gripe is with Weil McLain for shoddy product, and also share blame to Matt for pushing this boiler model. It was sold under the disguise as reliable , dependable, and cost saving. I’m venting my frustration here as a warning to stay away from tankless water heater. Go with cast iron and good old hot water tank.

Mtn mechanical has been professional throughout this ordeal so that deserves some credit.

My next place to write review will be on Weil McLain product webpage. Luckily WM97 is discontinued but there may be other models like it.

I called at 8AM to get on the schedule, I told them I was able to be home at 2PM. They said I was on the schedule and someone would call before they came over. I called at 3PM they had no word, I called at 5PM no word. I recived a call from the mechanic at 6PM and was told I would be charged after hours fees for a fix at 615PM and that I was never on their list. Little to say this is the last time we will work with this company. Ridiculous

Kitchen faucet was leaking intermittently. I had a new faucet that needed installed. Keegan was prompt, courteous and left no mess when he was finished. Best of all, no leaks.

I was able to schedule an appointment the day prior, although it can be frustrating when you can only schedule a 4 hour block. I do understand the reasoning and it seems to be and industry standard.
To my luck, I was called 30 minutes prior to the tech showing up and I was the first on his schedule. Gene was very polite, thorough, and very knowledgeable in plumbing and heating. His ability to utilize the apprentice he had brought with him, made doing this work very quick.
The cost was as expected and fair. I will be calling Mt. Mechanical for my next plumbing and heating repairs. Although I can only speak for the one tech, I would highly recommend these guys.
Thank you

Last November we had a tech from Mountain Mechanical check on our furnace, looked like the mother board was going bad, so it was replaced for around $600. A few month later again, the mother board was going bad, thinking some switch was broke, when really it was the new mother board. We either get a new one, or a new furnace.

We spent a long time saving up, until a family member recommend we get Circle Plumbing & Heating check the furnace. Turns out the furnace really needed a wiring switch, and some adjustments since it wasn't installed properly. That costed us about $100 and the furnace has been working well since then.

We won't work with Mountain Mechanical, if you do, try Circle Plumbing & Heating first, or for a second opinion.

This is one of the worst plumbing and heating companies in Alaska. They “sold us” on a Wells McLean ‘Ultra’ boiler system which completely failed after a few years of use. We had a few leaks and other problems after installation too. The quality of work was not good. When we called to complain we didn’t get much help. The technician turned out to be a relative of the owner? and at that point realized what a mistake it was to use them. We definitely don’t recommend using this company. Extreme Heating & Air are a much better choice.

I wish I could give 0 stars.
The worst customer services I have ever encountered. I made an appointment over a month ago and today they called and said they wanted to reschedule me until after Christmas. I said I wanted something things checked out because of the earth quake and I was worried for the safety of my family and the response was your house isn't flooding so no appointment.
I completely understand that tragic events happen and that is more of the reason I wanted to have my house heater checked and was happy I had already made the appointment (I didn't even try to call and get you there sooner because I knew your company was helping other people I just turned the gas off and waited for my appointment). I'm worried about Carbindixode leaking from my heater and now have to try and find a better place to come inspect my home.

I am truly grateful that you are helping people with BIGGER JOBS after this earthquake, I want everyone to be safe and get there life back to normal, I just want to find someone to help my family and I.

ADDED AFTER RESPONSE FROM BUSINESS:
Please don't make it sound as if I am inhumane and don't care about other people's problems because that's simply not the case. I was in fact happy that you guys were working hard to help others with serious problems. Also it's extremely unfair to mention the discounted rate so many times in your response I don't care the cost of a possible problem to my heating and gas I would never worry about discounted rate or anything like that over the well being of my family that was extremely rude and unprofessional of you to throw jab's of a the discounted rate repeatedly in your response. My concern was the safety of my family which in your response was your employees concerns as well. Unfortunately I am not a hvac repair specialist and don't have the skill set to handle that line of work main reason for making an appointment for you to come out in the first place. I'm a father and husband who was concerned for his family's well being and no matter what you type in a response your company had no compassion towards my family's needs and worries and that is the reason I will inform every person I ever come in contact with to avoid your company. (also I did tell you that something was wrong and I really wanted to have you come check because I was worried I never said everything was ok I just want a check up I said I believe I have a problem and am happy I had the appointment already made. In Fact i waited 2 days with m,y gas turned off because I didn't want to call and ask you to come early because I knew there were other people with problems.) Long story short i was able to get a company (I will leave un-named) to come and they did find something cracked at my water heater and was glad I turned the gas off to it because it could have been something that could have cause my family problems.
I will say it again i appreciate that your business helped so many Alaskans I truly do. I just wish you would have the common courtesy to listen to my family concerns, because your company could have helped us as well.

Have been using them for 10 years, always prompt, always organized, always professional. Have done furnace servicing, installation of new hardware and installation of upgraded equipment. I find their prices have been competitive and keep using them because of their reliability and knowledge of how to explain problem situations in a way that is understandable to a home owner and with a range of options.