Blaire Lorring
2 years ago
I'm posting this for my mother, who used this company at the beginning of the month to repipe her house. This will include my experience as well as hers with the company.
None of these complaints are for Autie, who is the saving grace for this company.
The first complaint about the service is the office staff. There were three phone calls made to see about bumping the service ahead. Two on one day, another a different day. The third call was handled less than spectacular on our end, as by this point we had repeatedly told the office girl calling there was no way our schedule would permit changing dates. While I understand some individuals would like to get projects like this done ASAP, we had large items that needed to be moved around. I work 5 days a week, I am on call for my job, and I'm barely back to full time, post a work injury in which I crushed my foot. I had called a different time to speak with Autie, and received interrogation/ wanting details about where I wanted the work done, I ended the phone call due to increased agitation as I wasn't looking to make a new job but to ask follow up questions. I did not have Autie's contact information at the time, so I called the office. What ensued was multiple days of being called by Laura for a conversation I did not want to have, as I never wanted to talk to her. I repeatedly ignored the calls because I knew I would react with agitation on the phone. I ended up answering the call when I was waiting on a call from a different vendor for work and bluntly told her she had nothing to offer me and that I did not want to talk to her, which is why I had ended my first call to the office. While I understand there are procedures, I wasn't asking for a quote, I was asking to leave my name and phone number on the initial call I had placed into the office. Had I know it was going to turn into an ordeal with the office staff, I never would of called.
Second, day of job. I would say the overall quality of work is as expected. They worked with us and added a couple of items that were initially missed on the first walk through with Autie. The pipes installed were pex, which there is a smell/ taste to the water due to the newness of materials and the fact it is not broken in, one of the downsides to using pex. However, the job was completed in one day and the crew worked diligently to get the work done. They followed through on promises of what they would and would not clean up (there were materials we needed to clean up but we were forewarned of this, so no issues). They did patch walls but the quality is not up to my expectation, due to the nature of my job, but we hired plumbers, not wall repair guys, so again, to be expected and its not incredibly hard for me to sand and re-repair myself. The issues with the drywall is the fact that the mud was mixed with bottled water from my mother's machine she uses for drinking water. Evidence of dry wall patch was found in the drip tray and on the water dispense spout. This is a problem because this was an additional resource they did not ask to use and the sanitary issue of potentially drinking wall patch. We cleaned it up but are still finding spots throughout the pathway of work. The crew, while doing the pipe pull and cutting, had drop cloths down but lifted them before patching. It would have been ideal if they had left the cloths down, knowing they would be adding patch. Again, we have been cleaning these items up but the annoyance of finding random spots of patch is an issue.
Third item, is a member of the crew thought it would be amusing to mock the lack of bathroom situation. While he may not have meant harm by it or may not have realized or understood his comments came off in poor taste, they did. My mother had kidney surgery and has had lasting problems since April, so no bathrooms put her in medical urgency. The audacity to mock the situation was uncalled for.
The company has its issues with staff but performs the work asked for.