My experience mirrors other recent negative reviews linked to property management with Howard Hanna. Late, unprofessional, and unable to speak to me or my husband with any kind of human decency or respect. This company lost its accreditation from the BBB last year due to being unable to Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected. Which tracks because they straight up lied to me about coming out early in the morning to fix what their own technician said was a sh*tily installed plumbing. They fired him for telling us that, btw. My advice would be to document everything, take photos of your home before and after they arrive (check the other reviews about coincidentally missing items of value from homes). Oh and have alot of time to waste because these people DGAF about you or your rental. Just the money.