Citywide Services HVAC, Plumbing & Electrical

This is the 3rd time we have used Citywide for HVAC issues and they have been great every time! Of course on a Sunday of record heat, we woke up to a warm house. Called Citywide at about 10am and was told they would be able to get a tech out between 2pm and 4pm and that they would call around 30 minutes before arrival. They called about 12:15 that they were about 10 minutes away. He had it fixed in about 15 minutes! He was very friendly and professional, and gave us some tips of things to check in the future. Highly recommended!

Highly recommend Citywide. On a holiday weekend Mike & Jake showed up on time to install a new water heater at our house. Exceptionally efficient, professional and friendly, they made the process easy and we're happily back to hot showers. We won't hesitate to call on Citywide in the future. Thank you for being so good at what you do!

Citywide services had a crew next door installing a neighbors new AC unit. I needed a new cleanout installed, saw the truck, and asked for a quote. It turns out the owner Mike G was there, who gave me a quote. They did the work. There was nothing hidden, no surprises, and no additional work. However the bill I received a few days later was 35% more than the quote. The work was satisfactory, but the surprise on the bill after work is done is not a good way to run a business.

Being as brief as possible, this review is specific to the company's representatives general business practices in regard to their lack of tech schedule tracking and lack of customer courtesy calls or callbacks when tech are delayed. I am not questioning the company's techs ability to resolve issues. I scheduled a week in advance for service between 10-Noon. On day of service, I received no status or courtesy calls when the Noon hr went by. Knowing it is the start of peak season for AC issues and that unforeseen issues can occur, I was patient. At 12:15, I called and they didn't know whom I was and would call me back with a status. 45 mins later, I called again they said I was next on the schedule and would be there before 2:30pm. Again, 2:30pm rolls by without a courtesy or status call. I patiently waited until 3:49pm and called them again, they said they would check with their techs and called me back at 4:30pm saying they are still trying to reach their techs for a status. I waited for a callback until 5:45pm before I had to call them again to inform them I had to cancel due to other scheduled family obligations to which I had delayed for over 6hrs. After a full day of my patience and understanding, their response was literally, Ok click. There was no apology or attempt to reschedule at my nearest convenience. To all future customers, this company's representatives have no loyalty or general concern to some of it's customers. For those that have had great experiences with this company, I am happy to hear that you were on the good end of the stick. In my particular case, I was inconvenienced for several hours and then cast aside without any consideration. I truly hope future and existing customers get a better experience than mine. Thank you.

Mike and his crew were attentive and communicated well. When buying an AC it’s clearly a big decision with little clear information to draw from. Heard about Citywide from a friend and after my experience I understand why my friend suggested their service. For me, it was an informative experience and would definitely recommend them to my friends and family.The AC industry is riddled with jargon that can be complicated and leaves you confused. Jacob was able to explain our new system and break down the need to knows.If you’re looking for a company with decades of experience, care about your air conditioning needs and technicians you can trust.. Look no further.These guys are the real deal.

Alex was great, he was super responsive, professional and took a lot of pride in his work. At the end of the job I did ask him about my first floor and second floor temperature differences, he offered to look in the attic and found an air leak and fixed it. I will absolutely use them in the future and would highly recommend them to anyone. Hard to find up front and honest companies these days. Thanks a lot Alex and Citywide Services team.

Wonderful company! Jake was able to quickly make it out to our home after our AC went out on a 100+ degree day. He was friendly, knowledgeable, and honest. I have worked with other companies that were not up-front with their pricing, but Jake charged me exactly what he told me during the rough estimate. He switched out only the parts necessary and didn't try to up-sell me on a whole new system. He also educated me on our unit while here so I can better understand things should there ever be another problem. I'll certainly do business with Jake and crew in the future and will highly recommend them to our neighbors as well.

An honest and professional experience!!Mike and Jacob quickly responded to a bad AC unit in the middle of summer heat. They where honest and up front with the service and pricing also worked quickly to get my home cooling again.CityWide has earned my trust and recommendations to my neighbors and family for affordable services.

We had Alex and Mike install a new hot water heater last week. We’ve used them before for A/C duct work and service but it hit me this time on how punctual, thorough and upfront they are. They’re friendly folks as well. Highly recommend.

My AC was going on and off for several days so I called City Wide. Mike took time out of his day on Sunday, Father's day to check out my unit. The motor had gone out and needed to be brought in from another location. He was back on Monday early in the afternoon to finish the job.It only took half an hour to finish the install and now my house is perfectly cool once again. City Wide does fantastic work. They are very responsive and go out of their way to help their customers out. Several of my family members throughout Austin use their services. On top of that they have extremely good pricing and are honest people.

April 22, 2022. This is another five star excellent review for Citywide Services. Tim and Bill did a great job. They removed a monster old (before 1988) dishwasher that I had tiled in. They were able to get this monster out and hauled away. Covered hole with duckboard until I can have shelves made. Duckboard is excellent. Will keep out air from outdoors. The two technicians Tim and Bill were experts at what they do. They are personable and professional. The cost was better than competitive. I recommend Citywide Services! Thank you again Citywide Services________________________________________January 2022 City Wide Services did a miracle job of removing a 1957 built in whole house fan that was in the attic floor and hallway ceiling. They had to actually saw away the frame to remove that monster fan. They are experts who solved that unexpected problem of being built in by a wooden frame right on the job. They cleaned up beautifully afterwards too. The people are friendly, professional, experts at what they do. I’ll be call them for any electrical and plumbing needs. They are awesome. The cost … even with the extra work… was what they had quoted … worth every cent. Thank you to City Wide Services … HONEST and EXPERTS

I have been using Citywide for a number of years, and they always do an excellent job. I recently needed to replace an old unit in a new house I bought. I called Citywide in the morning, Jake came out later that day, and the next day it was installed. The price was great and Jake made the entire process very easy. I couldn't recommend them more and will always use them for any HVAC needs.

I recommend City Wide! My older unit went out and I called all the big names in town, got 5 different opinions on repair. When I finally got to City Wide, who came recommended by a friend, I felt that he knew what he was doing, and I felt comfortable with the recommended repair approach. Mike, the owner, and his crew were good people. My AC works great now. Thank you City Wide!!!

A/C Stopped working overnight so I called Citywide at 8:30 am. They had Jake at my house by 9:00 and problem diagnosed/repaired by 9:45. Jake did a great job - a quick capacitor change and we were up and running. He then did a full inspection and made some further recommendations. I enjoyed having Jake - he was friendly, very informative, and didn't talk down to me. He had the attitude of a teacher, and it's clear he wants his customers to be knowledgable in what is going on with their system. Great service and great pricing and great speed.

I've had the opportunity of working with CityWide on three occasions over this past summer and they have failed to disappoint me. Not only have they had better response times, but they get the job done and are affordable. They've worked on my building's HVAC units and just now helped me with a plumbing job. I truly recommend them for anyone and everyone!

Jake at Citywide was in the area working on another house when I asked him to look at my A/C and water. They were much more reasonably priced than some of the others I talked with and were incredibly fast and friendly. Had everything switched out the next day. I had some follow up questions and have always gotten replies within hours and fixes as fast as it would be possible to get them. Definitely recommend Jake and Citywide for A/C or water heater needs!

I have been using City Wide Services (mainly Jake Lippe) for My home and my apartment complexes for several years now. He always tries to be out the day I call even if he can't get there till 6 or 7 at night! excellent service I highly recommend this company and if you can get Jake even better. they are very reliable and will not over charge you which is always a plus in my book when dealing with over 70 units!! Thank you Jake and City Wide Services.

I got home from work and found our air conditioner had stopped working sometime that day. I called multiple A/C companies in the area and everyone was telling me that the soonest they could come see me was the next afternoon. Jake was scheduled to come see us within 2 hours of calling Citywide.Jake was able to diagnose the problem and fix the issue with our exterior unit within 30 minutes. He was very professional and courteous. When the house was not cooling as quickly as we had thought it would, Jake came over again to inspect the interior unit and gave us a great explanation of exactly how our unit was installed and why it is taking so long to cool the entire house down.Thank you to Jake and to Citywide for making our house cool again.

Mike and team are courteous, professional, and let me peek over their shoulders as they fixed several issues, both plumbing and HVAC. My favorite thing about this group...they showed up when they said they would and completed the jobs quickly! Might not seem like a big deal but when time off work is involved, it's nice to know that they were considerate of my time. Work on my 2009 house included a complete redo of my main sewer line(from my house to the street), installment of a brand new AC fan motor, and water pressure valve replacement. I just moved into a new build so I think it will be a while before I need to call upon CityWide. Until then I will give out recommendations to those that are in need of help.

Citywide was able to provide same-day service (a longshot in Texas summers), communicated clearly the expected time window and showed up when they said they would. Jake and his partner immediately identified the issue and moved to resolve it with no double talk or upselling. Completed the job and a visual inspection quickly, talked me through my issue, gave some great maintenance advice -- all at a reasonable price. Citywide is my new go-to for not only HVAC, but any home service issue I encounter. Highly recommended.

Air Conditioner went out yesterday afternoon when we were having a record breaking 108 degree day. A good friend recommended Citywide and I couldn’t be happier, well I could be happier if my AC hadn’t bit the dust but life happens! Even though it was late, Mike the owner came out and diagnosed the problem. Honest, friendly and fair priced, I will be calling them anytime I have a problem!

I had a power issue that I though was generated by a faulty breaker. I replaced the breaker myself and was still having an issue. I called to schedule an appointment and was given a reasonable date later in the week as it was a holiday weekend. Mike called me and came out on a holiday Monday to help. I was not home so my wife Facetimed me in order to consult with Mike. He checked my work in the breaker box and confirmed I wired the breaker correctly and that power was accurately getting to the breaker. He then proceeded to check an additional GFI on an outlet in the garage. with a simple click, everything was back on. I was embarrassed not to know the fix was so simple and skip this step in my troubleshooting. Mike did not rub my oversight in and after solving the problem did not even charge us!! We have used these guys since we moved into this house 5 years ago and we will continue to be loyal to them. Mike, thanks again for your service.

City Wide rocks! Having AC problems in the Texas summer is no fun...especially when you're 8+ months preggo. City Wide was able to come out the same day I called and fix our problem pretty quickly.Mike was friendly and thorough. He explained the issue, as well as what to look out for in the future. He didn't push unnecessary services/products on us like other AC companies we've used. The cost was extremely reasonable. Thank you City Wide!

Very professional came late after hours I would highly recommend this company to any family or friends who need these type of services. Our AC went out at 7:30 PM they were able to make it out to our home, within a few hours and had figured out our issue. We were up and running with the new part by 10 o’clock the next morning, had he had the part on the truck he would had fixed it right then in my book this is an A+ company the kind that are hard to find so if you need any AC or plumbing or electrical I would not hesitate to call citywide first.. thanks Mike for all your help and being such a great company it was a pleasure doing business with y’all.

Mike and the Citywide family have taken care of my family for over a decade! Thanks Citywide!

Mike came out and fixed my problem less than four hours from contacting him. He would have been there MUCH faster but i fell asleep and missed his first text. Super nice and informative. Only interested in fixing my problem and didn't try to sell me on other services. Life saver on the hottest weekend of the year!

I called because my AC unit outside was making a strange noise the night prior. Mike came by within an hour of my initial call. He was extremely nice and helpful, explaining what he was checking and why. Of course, when he was checking it seemed to work fine, as is the way of the universe. When the unit inevitably misbehaves causes me stress yet again, I will 100% always call CityWide again.

Called City Wide Services and over the phone had a thorough discussion of my issue. Was reassured I did not need their services at that time; no hard sale to make an unnecessary service call.Then several months later, a new issue developed; they were prompt, thorough, comprehensive, and competitively priced.I was given a quote and told the equipment replacement would be the equal quality/efficiency etc, and it turns out the equipment I needed was about a lot more money to them and was a tougher job than anticipated. City Wide kept their promise and STUCK TO THE QUOTE. They provided great service and are true to their word.I have no hesitations calling on them again for big or small projects.It is nice to know there are still honest, hardworking, thoughtful A/C-Heater service providers in Austin

I am a Realtor and an investor. I call City Wide for all of my own personal homes as well as my clients. They are prompt and always fit me in when needed. Love these guys!!

A/C went out while we were on vacation, came home to it not working. We called first thing in the morning, and Jake was able to fix it before noon. Also gave me some good information on what to expect once my system needs a total replacement. Great service- fast, friendly, and clearly knowledgeable.

This guy comes out on Father’s Day and fixes our unit in just a couple minutes. He’s super nice, super honest, super fast. God Bless America!

I needed some plumbing work for my water pressure reducing valve. Efrain came out to my home and was super efficient. My water flow was back to normal. Efrain was super friendly and explained everything. I would definitely recommend City Wide Services to my friends.

This is the third time I have had Mike from City Wide AC and Heating come to fix my AC unit. Mike and the other repair persons are extremely knowledgeable and personable. I would highly recommend this company to my friends, neighbors, and family. I give them an A plus!

Don't call anyone else! Seriously, City Wide is the BEST in town. They are fast, friendly, honest and affordable. Mike is just fantastic. He always remembers us and is so friendly and quick! They rock!!! DO IT!!

I was expecting a tech to come out and troubleshoot my issue, instead I got a salesman trying to sell me a new over priced water heater. Nice sales people with good customer service skills for sure, (out 60 bucks just to talk). If your looking for a drain in your economy then this is the place for you. As for me I will be taking my business else where.

Thank you Mike for your excellent prompt service!!! This heat is no joke had our AC up and running within 2 hours of me calling you.I appreciate it brotha!Wayne Limon

Requested service and they were going to charge a $59 fee just to come give me a quote for simply replacing a shower head/arm in a 4 yr old home. I wouldn't have minded if they could have at least given a range over the phone but she said she couldn't. AND, they also do not substract the $59 from their total bill if you use them. So, if they had come to the house and quoted me a fee 3X the going rate for the area and I said no they still would have charged me $59 for the pleasure. NO THANK YOU. Bad business and I am tired of bad business practices.

Mike and his crew are amazing!Easy to work with, fast to fix the problem, and they really take care of us every time we need something!!Thanks for years of excellent service and knowing that you’ll be there the next time too!

I had a rental property and my house had issues, Cody with CityWide came out on the 4th of July. He was very nice and explained the issues very well. I would highly recommend this company. The price was right for the services. Thanks City WIde

Mike was professional, courteous , and very quick at diagnosing and repairing out AC problem. He will be our go to guy for HVAC needs from now on.

Awesome service! Called and service technician, Jake, came over within an hour and fixed my AC! Courteous, professional, and reliable! Thanks, Citywide and Jake!

Thank you, Mike/CityWide for coming to my rescue this miserably hot afternoon, when my A/C decided to act up! Talk about rapid response and quality service! Can't beat that winning combination.

Absolutely recommend them. Very honest and punctual. They wont make you pay for unwanted replacements.

Had small plumbing problem. They took care of it in a quick, professional manner at a reasonable price

Second time I called Citywide, fixed my water, quick and professional.

Great customer service, fair prices, and the job gets done in a timely manner! :)

Great Service. Thanks for fixing my AC on a Friday evening!

I had nothing but great experiences with a main water leak.

Such a fast response! Will definitely be using them yearly.

Fantastic service Mike is the man!

Prompt service